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A
A
A
B
Er
and
welcome
everyone
in
attendance.
The
committee
has
under
consideration
the
estimates
of
the
ministry
of
service,
Alberta
and
red
tape
reduction
for
the
fiscal
year,
ending
March
31st
2024
I'd.
Ask
that
we
go
around
the
table
and
have
members
introduce
themselves
for
the
record
Minister
when
it
comes
to
your
turn,
please
introduce
the
officials
who
are
joining
you
at
the
table.
My
name
is
Jackie,
lovely
and
I'm,
the
NOAA
for
the
Camrose
constituency
and
the
chair
of
this
committee
we'll
begin
to
my
right.
E
C
B
And
I
don't
see
that
we
have
any
members
joining
us
to
remote.
I'd
like
to
note
the
following
substitution
for
the
record.
The
Honorable
Ms
hops
then
will
be
substituting
as
Deputy
chair
for
the
honorable
Miss
egerton.
You
host
keeping
item
to
address
before
we
turn
to
the
business
at
hand.
Please
note
that
the
microphones
are
operated
by
hands
or
staff
committee
proceedings
are
live
streamed
on
the
internet
and
broadcast
on
assembly
TV.
The
audio
and
visual
stream
and
transcripts
of
meetings
can
be
accessed
via
the
Legislative
Assembly
website.
B
Members
participating
remotely
are
encouraged
to
turn
on
your
camera.
If
anyone
joins
us,
while
speaking
and
mute
your
microphone
when
not
speaking,
remote
participants
who
wish
to
be
placed
on
a
speaker's
list
are
asked
to
email
or
message
to
the
committee
Clerk
and
members
in
the
room
should
signal
to
the
chair.
Please
set
your
cell
phones
on
silent
during
the
meeting
honorable
members.
The
standing
order
set
out
the
process
for
consideration
of
the
main
estimates.
B
A
total
of
two
hours
has
been
scheduled
for
consideration
of
estimates
for
the
ministry
of
service,
Alberta
and
red
tape,
reduction,
standing
order,
59.016
establishes
the
speaking
rotation
in
speaking
times.
In
brief,
the
minister
or
member
of
the
executive
Council,
acting
on
The
Minister's
behalf,
will
have
10
minutes
to
address
the
committee
at
the
conclusion
of
The
Minister's
comments.
A
50-minute
rotation
lock
for
the
official
opposition
begins
followed
by
a
20-minute
speaking
block
for
independent
members.
B
If
members
have
any
questions
regarding
speaking
times
for
the
rotation,
please
email
our
message
to
the
committee
clerk
about
the
process
history
officials
may
be
present
and
at
the
direction
of
the
minister
May
address
the
committee
history.
Officials
seated
in
the
gallery,
if
called
upon,
have
access
to
a
microphone
in
the
gallery
area
and
are
asked
to
please
introduce
themselves
for
the
record
prior
to
commencing
pages,
are
available
to
deliver
notes
on
our
other
materials
between
the
gallery
and
the
table.
Attendees
in
the
gallery
may
not
approach
the
table.
B
Space
permitting
opposition
caucus
staff
may
sit
at
the
table
to
assist
their
members.
However,
members
have
priority
to
sit
at
the
table
at
all
times.
If
debate
is
exhausted
prior
to
the
two
hours
the
ministry's
estimates
are
deemed
to
have
been
considered
for
this
time
allotted
in
the
schedule,
and
the
committee
will
adjourn,
points
of
order
will
be
dealt
with
as
they
arise
and
individual
speaking
times
will
be
paused.
B
However,
the
speaking
block
time
and
overall
two-hour
meeting
clock
will
continue
to
run
any
written
material
provided
in
response
to
questions
raised
during
the
main
estimates
should
be
tabled
by
the
minister
in
the
assembly
for
the
benefit
of
all
members.
The
vote
on
the
estimates
and
any
amendments
will
occur
in
Committee
of
Supply
on
March
16
2023.
B
amendments
must
be
in
writing
and
approved
by
parliamentary
Council.
Prior
to
the
meeting
at
the
original
amendment
is
to
be
deposited
with
the
committee
clerk
with
20
hard
copies.
An
electronic
version
of
the
signed
original
should
be
provided
to
the
committee
clerk
for
distribution
to
community
members.
B
Finally,
the
committee
should
have
the
opportunity
to
hear
both
questions
and
answers
without
interruption.
During
the
estimate
debate,
debate
flows
through
the
chair
please
at
all
times
Inc,
including
instances
when
speak
ing
time
is
shared
between
the
minister
and
the
members.
I
would
now
invite
the
minister
of
service,
Alberta
and
red
tape
production
to
begin
with
your
opening
marks.
C
Chair
and
good
evening,
everybody
I'm
pleased
to
be
here
to
present
budget
estimates
for
service
Alberta
red
tape,
production
for
2023,
as
our
business
plan
shows
budget
2023,
a
naval
service,
Alberta
and
Red
Team
production,
strategic
role
within
government
support,
affordability,
modernization
and
the
efficient
delivery
of
programs,
services
and
information,
as
our
business
plan
shows
in
budget
2023,
our
our
budget
supports
affordability,
modernization
and
the
efficient
delivery
of
programs
and
services
at
service
Alberta.
We
also
support
economic
growth
and
we
do
that
through
our
focus
on
red
tape
production.
C
We
respond
to
requests
under
the
Freedom
of
Information
and
protection
of
privacy
act
and
promote
information
through
open
government,
because
albertans
value
their
their
access
to
information
and
open
government,
and
so
we're
happy
to
support
that.
We
also
Support
cross-government
Services,
like
procurement,
mail
and
Print
Services
citizen
contact
centers,
which
are
often
the
first
point
of
contact
for
albertans,
looking
for
programs,
services
and
information
from
the
provincial
government.
C
As
you
all
know,
the
theme
of
this
year's
budget
is
securing
Alberta's
future,
which
is
certainly
what
this
ministry's
budget
is
geared
for.
The
ministry
Works
to
optimize
and
modernize
the
delivery
of
programs
and
services
protect
albertans
and
businesses
in
an
increasing,
complex
and
changing
economic
and
social
environment,
lead,
coordinate,
track
and
report
on
red
tape,
reduction
efforts
across
government
to
eliminate
unnecessary
regulatory
burden
on
business
and
albertans,
while
ensuring
priorities
like
health,
safety
and
privacy
are
protected
at
all
times.
C
C
71
dollar
supports
financial
and
administrative
shared
services,
which
includes
procurement
services,
financial
and
employee
services,
Central
Logistics
and
Flight
Services.
9.7
million
supports
red
tape,
reduction
audit
investigation
about
1.7
million
of
that
supports
red
tape
production.
The
remainder
supports
audit
investigations,
which
includes
the
consumer
investigation
unit
and
finally,
there's
4.9
million
for
Ministry
Support
Services,
which
includes
the
ministers
and
Deputy
ministers
offices,
as
well
as
Corporate
Services
on
the
other
side
of
the
Ledger
projected
Revenue
in
the
2023-24
fiscal
year
is
more
than
733
million
dollars
up
26.2
million
from
last
year's
budget.
C
This
projected
increases
due
to
anticipate
increase
in
Land
Titles,
as
well
as
motor
vehicle
Revenue
capital
investment
totals
45.5
million
up
12.6
million
from
budget
2022
third
quarter.
This
includes
12.8
million
for
ongoing
Fleet
replacement,
28.7
million
for
registry
services,
modernization,
4
million
for
General
Capital
Equipment,
like
large
format,
printers
scanners,
which
are
critical
in
providing
registry
and
foip
services
to
albertans.
C
Now
this
brings
me
to
budget
item.
That
is
the
top
priority
in
in
our
in
our
department
and
our
ministry,
and
that's
Land
Titles.
We
we
have
a
backlog.
We
we
have
a
back
a
current
backlog
in
Land
Titles
and
at
one
point
exceeded
84
days,
and
this
is
quite
substantial
because
we
pride
ourselves
on
being
a
government
that
is,
is
Cuts
red
tape
that
attracts
investment
and
that
Embraces
investment,
but
we
weren't
able
to
support
that
on
the
on
the
lab
title
side.
C
The
challenge
that
we
had
is
we
had
an
83
increase
to
Our
Land
Titles
since
since
early
2021,
but
we
didn't
have
the
ability
or
the
capacity
to
scale
up.
We
have
a
largely
manual
process
at
Land
Titles,
it's
primarily
paper-based.
Now
there
have
been
attempts
to
modernize
Land,
Titles
I
know
the
loudest
attempt
that
was
canceled
was
in
2017,
but
In
fairness.
C
I
also
spoke
to
another
Minister
who
who
worked
in
government
almost
20
years
ago,
and
he
told
us
they
were
trying
to
modernize
Land
Titles
back
then
so,
quite
frankly,
I
wish
they
had
because
it
would
have
made
it
a
lot
easier
for
albertans.
Now,
when
the
volume
of
Our
Land
Titles
documents
went
up
by
83,
we
just
did
not
have
that
capacity
that
we
needed
to
to
scale
up.
C
We
had
a
trading
program
that
was
18
months
long,
and
so
we
took
some
great
efforts
to
reduce
that
training
program
from
18
months
down
to
three
months
and
we
hired
additional
staff
last
year
and
we
had
another
51
staff
that
all
began
before
February
1
of
this
year.
So
we
are
doing
everything
that
we
can
to
reduce
that
backlog.
I
am
proud
to
report
that
we
have.
We
have
seen
volumes
Crest
back
before
Christmas
and
we've
actually
reduced
the
backlog
by
14
days
and
that's
on
a
lab
title
side.
C
On
the
survey
side
we
had
a
a
peak
of
55
days
and
we've
almost
cut
that
in
half
it's
down
to
27
days.
So
we're
very
happy
that
we're
seeing
progress,
but
the
fact
is
that
if
we
see
extraordinary
events
like
this
happen
again,
we
won't
be
in
a
position
to
respond
with
the
Curve
processes
that
are
in
place.
We'll
have
the
same
challenges
of
not
having
that
ability
to
scale
up
what
is
a
largely
manual
process.
So
we
want
to
modernize
Land
Titles.
C
Now
we
are
investing
a
hundred
million
dollars
over
three
years
and
to
registry
modernization.
60
million
of
that
is
for
Land
Titles.
So
we
can
come
up
with
a
system
that
is
going
to
be
modern.
It's
going
to
be
agile
and
it's
going
to
allow
albertans
to
have
the
level
of
service
that
they
require
yeah.
The
current
motor
vehicle
registry
system
was
created
nearly
40
years
ago
and
despite
many
upgrades,
it
is
nearing
the
end
of
its
useful
life.
C
C
Fear
is
if
Motor
Vehicles
were
to
have
the
same
problem
with
Land
Titles.
Hiring
up
additional
staff
to
get
us
through
would
not
be
the
answer,
and
so
we'd
need
to
modernize
Motor
Vehicles
because
it
is
within
within
three
years
of
being
end
of
life
Alberta's.
Other
three
Registries
corporate
registry,
personal
property
registry
and
Vital
Statistics,
are
in
better
shape,
but
will
require
modernization
in
the
future.
C
Now
the
last
piece
that
I
wanted
to
talk
about
is
taking
steps
to
ensure
its
procurement
on
supply
chain
practices
are
efficient,
effective
and
able
to
respond
to
disruptions
like
we
saw
during
the
pandemic.
As
part
of
that
effort,
we
are
investing
nine
million
dollars
in
2023
24
to
improve
government
procurement
by
introducing
a
category
management
approach,
as
well
as
seeking
advice
from
our
other
other
partners,
service,
Alberta
and
red
tape.
Production
has
allocated
350
000
to
establish
a
procurement
Council
made
up
of
procurement
Ministries
and
their
private
sector
Partners.
C
This
Council
will
identify
issues,
opportunities
and
solutions
to
ensure
our
procurement
system
is
made
government
objectives
and
providing
good
value
for
taxpayers.
We
also
want
to
make
it
easier
for
vendors
to
do
business
with
the
government,
not
just
big
business,
but
small
and
medium-sized
Enterprises
as
well.
We
are
currently
determining
the
size
and
scope
of
the
council
and
will
continue
discussions
with
our
partners
in
the
public,
as
well
as
the
private
sectors,
as
we
move
through
this
process.
C
These
improvements
will
drive
collaboration
between
government,
private
sector,
improve
efficiency
and,
most
importantly,
save
taxpayers
millions
of
dollars.
Now
we
have
a
parliamentary
Secretary
of
procurement
that
is
assisting
us
on
these
efforts,
he's
taking
the
direction
that
we
receive
from
both
the
McKinnon
panel
that
wanted
us
to
find
some
efficiencies
within
our
procurement
processes
and
he's
also
taking
the
the
direction
and
the
feedback
from
the
Ernst
young
report
as
well.
That
recommended
making
some
of
these
recommendations
to
have
a
more
efficient
procurement
process
in
place.
C
C
This
concludes
my
opening
remarks
and
I
would
be
happy
to
answer
any
questions
that
you
may
have.
B
For
the
next
50
minutes,
members
of
the
official
opposition
and
the
minister
may
speak
honorable
members.
You
will
be
able
to
see
the
timer
for
the
speaking
block,
both
in
the
committee
room
and
on
Microsoft
teams.
Members.
Would
you
like
to
combine
your
time
with
the
minister
Minister?
What's
your
preference.
B
H
Thank
you,
madam
chair,
and
thank
you
to
the
minister
and
all
the
ministry
and
Department
staff
that
have
joined
the
committee
today
to
take
part
in
budget
estimates
process
for
the
year
2023..
There
is
no
doubt
a
number
of
important
initiatives
within
the
ministry
of
service,
Alberta
and
red
tape,
reduction
and
I.
Look
forward
to
our
discussion
today.
I
will
just
take
a
moment
to
say
that
I
am
disappointed
that
for
the
third
year
in
a
row,
the
ministry
of
service
Alberta
and
the
minister
are
not
willing
to
go
back
and
forth.
H
I
think
that
as
members,
we
have
very
limited
opportunities
to
question
the
government
on
their
budget
priorities
and
I
think
that
it
does
a
disservice
to
albertans
in
terms
of
the
transparency
and
the
ability
to
go
back
and
forth
and
really
dig
into
some
of
these
numbers.
If
we
aren't
able
to
go
back
and
forth
but
fair
enough.
H
First
I
want
to
take
a
moment
to
review
residential
Tennessee
dispute
resolution
services
and
what
is
here
in
the
budget
on
page
195
of
the
government
estimates
operating
expense
line,
2.1
consumer
awareness
and
advocacy
shows
an
increase
of
two
million
dollars
for
the
forecast
of
22.23
compared
to
what
was
budgeted
for
this
year
previously
from
7
million
four
hundred
and
eighty
thousand
dollars
to
nine
million
four
hundred
and
eighty
thousand
dollars.
H
If
I'm,
correct
and
so
I'm
hoping
the
minister
can
explain
why
the
difference
there
and
maybe
they
did
in
their
opening
comments.
But
they
can
reiterate
that
if
so,
additionally,
there
seems
to
be
a
substantial
reduction
in
this
line.
Item
looking
forward
to
23
24,
going
from
nine
million
480
to
6
million
six
hundred
and
sixty
dollars.
So
I'm
hoping
the
minister
can
provide
details
about
the
reduction
that
we
are
seeing
there.
The
description
of
this
line
item
it
seems,
has
also
changed
substantially
compared
to
last
year's
budget
documents.
H
If
the
operations
no
longer
listed
in
2.1
have
all
been
moved
to
line
item
3.2,
hoping
to
find
out
if
any
of
these
operations
move
to
align
item
separate
from
3.2
or
to
a
different
Ministry,
entirely
also
hoping
to
find
out
if
any
of
these
operations
have
been
reduced,
whether
in
budget
allocation
or
in
a
dedicated
full-time
or
part-time
employees
within
that
area
of
the
department
I'm,
also
or
I'm
wondering
because
the
government
estimates
from
last
year
shows
the
budget
for
22.23
at
nearly
15
million
dollars,
which
is
a
much
different
than
the
current
forecast
shown
in
this
year's
government
estimates
at
9480
dollars
and
so
I'm.
H
Just
looking
for
some
clarity
on
that,
additionally,
I
believe
that
there
was
reference
to
it
in
The
Minister's
opening
statements,
but
in
reference
to
the
310
call
center.
Maybe
the
name
has
changed
but
I'm,
hoping
that
the
minister
can
provide
any
performance
metrics.
Regarding
that
310
call
center
and
its
Effectiveness
in
supporting
albertans
who
are
looking
to
connect
with
government
services,
specifically
I'm
hoping
to
find
out
how
much
has
been
budgeted
for
the
year
2223
specific
to
this
call
center
and
looking
for
that
same
budget
allocation
for
the
following
year.
23
24.
H
now
line
item
2.1
on
page
195
again
of
the
government.
Estimates
continues
to
support
the
important
work
of
the
residential
tenancy
dispute
resolution.
Services
I'm,
hoping
the
minister
can
provide
the
cost
within
this
line.
Item
specific
to
the
rtdrs's
operating
expenses
for
this
year
as
well.
The
projected
cost
specific
so
same
question
about
the
forecast
for
the
year
23
24.
H
H
And
I
believe
I
will
come
back
to
the
rtdrs,
but
hopefully
we'll
be
able
to
receive
some
answers
on
on
those
initial
questions
from
the
minister
when
we
have
the
opportunity
page
118
of
this
year's
Ministry
business
plans
shows
in
performance
measure
3B
that
in
22-23
only
41
of
urgent
tenancy
dispute
resolutions
were
heard
within
the
established,
15-day
timeline.
Now,
no
doubt
I
think
that
most
albertans,
including
myself,
are
incredibly
disappointed
to
see
this
figure.
H
The
work
of
the
rtdrs
is
crucial
to
so
many
albertans,
and
it
deals
with
something
as
important
as
housing
and
disagreements
between
landlords
and
tenants,
often
affecting
vulnerable
communities
across
our
Province.
This
process
should
be
accessible
and
delivered
in
a
timely
manner.
Ensuring
that
albertans
believe
enough
in
the
system
to
use
it,
freeing
up
crucial
space
in
our
courts.
So
I'm
hoping
regarding
this
performance
metric
that
we
see
in
the
government
budget
documents
I'm
hoping
to
find
out
why
this
number
has
dropped
further
to
41
percent
last
year.
H
During
the
last
estimates
process,
the
ministry
business
plan
had
a
target
for
this
year,
the
22-23
Year
of
83
percent,
much
higher
than
what
we're
currently
faced
without
41
percent
and
so
I'm
just
wondering
from
them.
Until
now,
what
you
know
problems
arose
that
weren't
foreseeable
at
that
time,
between
the
target
of
83
percent
and
now
sitting
at
41
percent,
hoping
the
minister
can
provide
with
the
committee
or
share
with
the
committee.
How
many
albertans
are
currently
accessing
the
rtdrs?
H
H
H
Looking
at
3B,
the
minister
or
the
ministry
lists
percentages
of
cases
being
heard
within
15
days
and
so
I'm
hoping
the
minister
can
provide
the
committee
with
information
regarding
how
many
of
these
cases
have
been
heard,
and
so
Madam
chair
different
from
my
original
question
about
how
many
of
these
cases
have
been
heard,
but
are
waiting
to
be
resolved.
What
the
average
timeline
for
resolution
is,
after
the
case
has
actually
been
heard.
H
I'm
hoping
the
minister
can
also
provide
details
on
how
long
the
average
tenant
and
or
landlord
is
waiting
to
have
their
dispute
heard,
how
the
ministry
or
the
minister
proposes
to
increase
the
percentages
of
albertans
having
their
disputes
heard
in
15-day
time
frame
that
is
provided
in
this
performance
metric
285
percent
in
2324,
as
is
shown
in
the
ministry
business
plans
reflecting
on
the
inability
to
increase
and,
in
fact
seeing
a
decrease
in
where
we
actually
are
this
year.
H
In
terms
of
timelines
for
cases
to
be
heard,
I'm
wondering
how
the
minister
proposes
to
raise
this
percentage
by
so
much
when
we
weren't
able
to
do
it
over
the
last
budget
cycle
and
in
fact
have
done
the
opposite:
I'm
hoping
to
find
out
what
the
current
percentage
of
urgent
tenancy
applications
that
are
being
heard
within
the
15-day
time
frame
is
and
hoping
to
find
out
if
that's
different
than
the
41
that
we
see
here.
H
I
appreciate
I've
gone
through
a
lot
of
questions
here,
I
think
I'm.
Almost
at
the
end
of
my
questions
for
the
rtdrs
for
for
this
moment,
Madam
chair
my
last
question:
can
the
minister
provide
a
breakdown
of
who
is
accessing
the
rtdrs
services,
for
example?
Is
it
primarily
renters
concerned
about
evictions
concerns
about
payments
of
rent?
Is
it
landlords
concerned
about
actions
of
tenants,
Etc,
so
I'll
leave
it
at
that?
Thank
you,
madam
chair.
C
Thank
you
thank
you,
chair
and
thank
you
to
the
member
for
the
questions.
I'd
be
happy
to
answer
them.
C
Certainly,
a
lot
of
questions
there
on
the
table
to
deal
with
and
I'll
go
through
them
as
best
I
can
I'm
sure
if
I
missed
some,
that
member
will
not
be
shy
about
letting
me
know
which
one
to
go
back
to.
We
started
at
2.1
consumer
awareness
and
advocacy,
there's
a
1.3
million
dollar
reduction
in
the
slide
item,
and
this
is
a
realignment
to
focus
on
modernization
of
Registries.
C
It's
a
restructuring
of
the
budget
line
just
because
we're
having
more
focus
on
modernization,
so
it
has
not
reduced
our
commitment
to
consumer
awareness
and
advocacy
by
by
any
means
and
and
I
would
suggest
that
if,
if
anything,
the
challenges
that
we're
seeing
in
the
supply
chain
right
now
and
the
difficulties
for
consumers,
if
anything,
there's
there's
more
of
a
need
for
for
Consumer,
Protections
and
and
not
less
and
and
so
happy
to
see
that
that's
still
in
place.
C
A
lot
of
questions
on
the
residential
tenancy
dispute
resolution
service
timelines
due
to
a
sudden
surge
in
demand
for
residential
Tennessee
resolutions
in
2021-22
delays
in
hearing
the
Urgent
tendency
dispute
applications
increased,
causing
rtdrs
to
fall
significantly
short
of
its
Target
and
so
at
one
point.
C
A
C
C
In
order
to
stay
ahead
of
the
growing
demand,
the
department
has
done
a
number
of
things,
including
hiring
additional
staff
and
modified
its
scheduling
strategy
to
accommodate
the
rtdrs
continues
to
conduct
all
hearings
as
teleconferences,
which
are
more
efficient
and
more
accessible
than
in-person
hearings,
and
as
of
November
2022,
the
rtdrs
was
once
again
meeting
its
performance
targets
as
I
mentioned,
of
of
84
percent
with
urgent
applications
such
as
those
for
Recovery
of
possession
of
a
rental
unit
or
termination
of
tenancy
being
heard
in
fewer
than
10
business
days
and
applications
for
strictly
monetary
claims
being
heard
within
35
business
days.
C
Applications
for
termination
of
the
tenancy
due
to
assault
or
threats
of
assault
or
where
significant
damage
is
actively
being
done
to
the
rental
premises,
are
given
the
highest
priority
and
are
can
usually
be
heard
in
less
than
one
week
now.
The
rtdrs
for
everyone's
benefit
was
established
in
in
2006
as
a
more
accessible
alternative
to
the
court
system
for
batters
between
landlords
and
tenants.
It
is
designed
to
be
faster,
less
expensive
and
less
formal
than
having
a
matter
of
heard
in
court.
That,
of
course,
only
applies
if
you
can
actually
get
in
for
Urgent
matters.
C
Applications
are
heard
by
tenancy
dispute
officers
located
in
either
Edmonton
Calgary
and
since
the
pandemic,
all
hearings
are
conducted
by
teleconference,
given
the
2022-23
data
year
to
date,
the
number
of
applications
for
landlord
tenancy
resolution
is
on
track
to
have
increased
by
26
percent
since
2019-20,
largely
driven
by
instability
in
the
rental
market.
This
is
a
result
of
several
complex
and
intersecting
factors,
including
Fallout
from
the
covid-19
pandemic.
C
The
trend
towards
working
from
home
by
needing
more
space
changes
in
levels
of
employment
in
the
province,
tenants,
changing
jobs,
worker
migration
into
the
province,
High,
inflation
and,
of
course,
the
availability
of
affordability,
housing
in
Spring
of
2022.
After
taking
the
time
required
to
confirm
whether
the
surgeon
application
volumes
was
temporary
or
a
growing
Trend,
it
was
determined
that
this
high
volume
was,
in
fact
a
new
normal
and
rtdrs
was
approved
to
increase
the
Staffing
numbers
as
of
January.
C
2023
rtdrs
has
added
five
new
tenancy
dispute
officers
and
one
information
officer
and
is
adding
an
additional
information
officer
in
the
coming
weeks.
The
increased
number
of
Staff
have
brought
the
wait
times
down
considerably
and,
as
I
mentioned,
84
percent
are
being
heard
within
the
15-day
standard
for
Urgent
applications.
C
Now
the
the
number
of
applications
to
rtdrs
since
fiscal
2019
and
20.,
they
were
11
130
and
then
in
2021
10
973
dropped
from
the
previous
year,
which
we
attribute
to
the
pandemic,
as
well
as
the
ministerial
order
suspending
evictions
during
the
month
of
April
2020.
and
then
2021-22.
C
C
Sorry,
let
me
pray.
The
target
is
15
days,
but
the
average
number
of
business
days
between
filing
and
hearing
of
the
Urgent
possession.
So
for
2019
and
20.
It
was
24
days
2020
and
2021.
It
was
11
days,
20,
21,
22,
17
and
then
year
to
date
we
are
on
track
to
hit.
C
The
84
of
of
of
applications
will
be
heard
within
15
days
and
the
average
number
of
business
days
between
filing
and
hearing
of
other
types
of
r2drs
applications
such
as
payment
of
Damages
or
recovery
of
security
deposits.
The
target
is
30
days
so
in
2019-20
that
was
45
2020
21
that
was
36
20,
21
22
that
was
36
and
year
to
date.
So
through
January
31
it
was
60
and
as
the
end
of
January,
the
wait
times
were
under
20
business
days.
C
So
the
rtdrs
once
again
is
meeting
its
its
performance
targets
that
before
the
government
responded
to
the
surge
in
demand.
C
And
I,
thank
you.
The
RTS
RTD
RS
calls
that
came
in
85
percent
of
them
were
from
landlords.
15
of
them
were
from
tenants.
The
increase
in
resources,
accompanied
by
a
modifying
scheduling
strategy
to
increase
efficiency,
has
meant
that
the
rtdrs
has
been
achieving
its
performance
Target
since
November
2022.
With
these
important
changes,
it's
expected.
The
rtdrs
will
be
meeting
its
performance
Target
for
the
foreseeable
future
as
well.
C
So
on
on
consumer
protection,
as
I
as
I
mentioned,
you
know
this
is
something
that
continues
to
be
to
be
important.
C
Alberta's
government
is
committed
to
ensuring
that
consumers
are
treated
fairly
and
ethically
in
the
marketplace.
It
is
the
Alberta
government's
job
to
protect
albertans
from
being
taken
advantage
of.
We
want
albertans
to
know
that
we
have
their
back.
So
we
have
the
consumer
protection
act.
C
You
know
what
I
should
probably
just
before
I
go
on,
because
I
have
this.
The
310
call
center
stats
under
4.3.
In
estimates,
130
000
calls
were
answered,
I
just
I
didn't
I
was
afraid
if
I,
if
I
moved
on
I
forget
to
go
back
to
that.
It's
the
Alberta
government's
job
to
protect
albertans
from
being
taken
advantage
of.
C
So
the
consumer
protection
act
prohibits
businesses
from
charging
a
price
that
grossly
exceeds
the
price
of
similar
goods
or
services
without
informing
the
consumer
of
the
difference
and
the
reason
for
the
difference.
Consumers
can
report
suspected
unfair
practices,
including
pricing,
without
explanation
of
grocery
items
that
grossly
exceed
the
price
of
similar
items
to
the
reporter
rip-off
line.
The
service,
Alberta
and
red
tape.
Production
protects
albertans
for
the
investigation
of
potential
violations
of
consumer
protection
and
tenancy
laws.
Business
is
found
guilty
of
price.
C
Gouging
can
be
fined
by
the
courts
up
to
three
hundred
thousand
dollars
or
receive
up
to
two
years
of
jail
time
later
this
year,
the
competition
Bureau
of
Canada
will
release
a
report
from
its
investigation
into
a
grocery
price
fixing
that
was
conducted
between
October
to
December
of
2022.
We
look
forward
to
receiving
that
and
and
we'll
we'll
be
monitoring
that
very
closely
when
we
get
the
results.
C
Before
I
go
on
to
a
mobile
homes,
tenancy
act.
I
also
want
to
say
that
you
know
this
this,
that
our
message
to
the
consumer
protection
units
of
Alberta
is
to
use
every
leverage
that
they
can
to
make
sure
that
albertans
are
protected
at
all
times
and,
and
you
know,
we're
seeing
that
we're
we're
seeing
that
in
the
industry
we're
seeing
that
in
the
Audits
and
the
investigations
and
now
on
the
residential
tenancies
act
with
regard
to
mobile
home
site,
tenancies,
rent
control.
Sorry,
just
one
second,.
C
Okay,
I
I,
believe
one
of
the
questions
was
on
on
rent
controls
regarding
the
mobile
State
Tendencies,
and
you
can
clarify
if
I've
got
that
wrong
the
challenge.
The
challenge
with
red
controls.
Is
we
tried
this
in
2000?
Oh
sorry,
it
was
in
the
1970s,
we
tried
it
and
it
didn't
work.
It
was
a
deterrent
and
a
roadblock
to
investment
and
future
buildings
coming
online,
and
so
we
ended
up
having
to
pull
it
in
the
1980s
because
it
didn't
achieve
its
desired
outcomes.
C
So
you
know
we
know
that
the
challenge
forward
is
to
have
increased
competition
and
more
choice.
So
the
way
to
deal
with
this
for
us
is
through
the
affordability
measures
that
we've
taken.
As
you
know,
we
have
2.8
billion
dollars
of
affordability,
managers
for
albertans.
We
are
providing
a
hundred
dollars
a
month
for
low-income
families,
we're
providing
a
hundred
dollars
a
month
for
low-income
seniors.
That's
in
addition
to
the
the
13
cents,
a
leader
that
we're
taking
off
the
the
pump
for
for
taxes
and,
of
course,.
H
So
I
appreciate
that
just
going
back
to
a
few
pieces
that
were
just
gone
over
specifically
quickly
on
the
310
call
center
and
its
Effectiveness
in
supporting
albertans
who
are
looking
to
connect
with
government
services,
I
believe
there
was,
there
was
a
figure
in
there
regarding
how
many
albertans
have
accessed
it,
I'm
again
hoping
to
hear
how
much
has
specifically
been
budgeted
for
the
310
call
center
and
while
the
minister
is,
is
getting
that
information
if
possible.
H
If
they
could
confirm
what
line
item
that
is
coming
from
and
again
looking
for
the
projection
from
2324.
Is
that
a
number
expected
to
say
flat?
Is
it
going
to
increase
decrease
that
would
be
appreciated?
H
Going
back
to
the
rtdrs
I
again
appreciate
the
ministers
answers
in
that
10-minute
block
I
am
hoping
that
the
minister
is
able
to
still
provide
the
specific
cost
within
the
line
item
to
regarding
the
rtdrs's
operating
expenses
for
22.23.
How
much
specifically
is
being
spent
on
the
rtdrs
system
in
this
line?
Item
I?
Don't
believe
that
I
heard
an
answer
regarding
that,
as
well
as
the
projected
cost
specific
to
the
rtdrs's
operating
expenses
for
23.24
and
I.
H
Ask
this
again,
though,
there
was
a
bit
of
clarity
that
I
believe
the
minister
said
this
wouldn't
be
reduced,
but
I'm
just
hoping
to
get
specific
within
line
item
2.1
about
those
figures
to
fully
understand
what
is
happening
there
and
what
is
moved
and
I
did
ask
you
a
question
about
Audits
and
investigations
and
from
what
it
looked
like.
H
Some
of
the
line
items
from
2.1
had
moved
to
3.2
I'm,
not
sure
if
they
Minister
had
answered
that
one,
but
maybe
they
can
take
another
moment
to
reflect
on
that
question
again
and
finally,
I
guess
on
on
the
rtdrs
point,
I
think
this
was
touched
on
regarding
the
increase
of
of
certain
staff
within
the
rtdrs,
and
so
I
can
appreciate
that
again.
H
This
is
very
important
services
that
are
being
provided
two
albertans,
but
I
do
once
again
want
to
confirm
that,
while
you
know
certain
full-time
positions
or
part-time
positions
may
have
been
filled
in
that
that
area
of
the
department
that
potentially
somewhere
within
the
same
area,
didn't
see
a
reduction
in
part-time
or
full-time
equivalents,
and
so
I
just
want
to
again
confirm
if
or
if
the
minister
confirm
whether
there
has
been
a
reduction
or
if
the
figures
that
the
minister
just
mentioned
are
above
and
beyond
what
is
currently
there
and
there's
no
plans
for
a
reduction
into
the
future,
and
so
just
moving
on
now,
I
believe
to
Land
Titles
and
Registries.
H
We've
heard
the
opening
comments
from
the
minister
on
this
an
important
topic
and
something
that
is
new
to
the
2023
business
plans.
Compared
to
previous
years.
We
see
key
objectives
and
performance,
metrics
related
to
Land,
Titles
processing,
and
while
this
topic
again
was
not
previously
included
in
the
business
plans
from
this
current
government,
there's
no
doubt
that
this
has
been
an
important
issue
for
albertans
over
the
last
few
years
and
it's
an
issue.
H
I'd
argue
that
this
government
has
been
slow
to
address
I'm
sure
the
minister
will
argue
the
opposite,
but
throughout
2021
the
minister
at
the
time
was
musing
about
the
privatization
of
certain
registry
Services
going
as
far
as
including
it
in
the
2021
fiscal
plan.
We
even
saw
the
ministry
collecting
expressions
of
interest
for
privatization
of
these
services
and
at
that
time
many
albertans
were
concerned
with
the
lack
of
consultation
and
lack
of
detail
made
public
to
support
the
government's
decision.
H
Then,
seemingly,
at
the
11
hour
the
government
went
back
on
their
decision
as
far
as
we
can
tell
to
privatize
these
services
and
so
I'm,
hoping
that
the
minister
could
explain
what
happened
between
the
expressions
of
Interest
coming
in
and
the
decision
of
this
government
to
confirm
what
we
can
tell
stop.
The
privatization
of
these
services
at
least
for
now.
H
Has
there
been
any
cost
implications
based
on
the
administration
of
the
proposal
to
privatize
these
services,
so
through
that
process
of
expressions
of
interest
and
preparing
these
documents
and
everything
else
I'm
hoping
to
find
out
if
there
is
a
cost
to
albertans
for
that
process,
I'm
hoping
the
minister
can
provide
a
breakdown
of
what
this
process
cost
again
and
what
line
item
this
can
be
found
on
in
the
government
estimates
hoping
the
minister
can
provide
a
commitment
to
albertans
that
this
government,
as
long
as
they
are
in
power,
are
no
longer
considering
privatizing
these
Services
now
or
in
the
future,
especially
as
from
what
we
see
in
these
budget
estimates,
we
are
as
albertans
going
to
be
investing
tens
of
millions
of
dollars
into
this
process
for
these
important
services.
H
Now
on
January
16
2023,
the
Edmonton
Journal
reported
that
Kate
watt,
an
assessment
and
Taxation
branch
manager
with
the
city
of
Edmonton
warned
property
owners
that
the
Alberta
land
title's
office
was
about
four
months
behind
in
processing
and
registering
land
title
transfers.
This
fact
meant
that
many
property
owners
are
or
were
receiving,
their
property
tax
information
to
their
old
address,
which
could
potentially
lead
to
late
payment
fees
for
a
property
owner
in
the
City
of
Calgary.
That
could
mean
having
to
pay
an
additional
seven
percent
on
top
of
their
property
taxes.
H
Another
report
from
CBC
on
October
23
2022
detailed,
West
Price,
an
Edmonton
condo
owner
who
bought
their
condo
on
June
30th
2022,
and
it's
still
not
received
their
land
title
documents
at
the
time
of
the
report,
October
23
2022
story
goes
on
to
explain
that
albertans
had
res
that
are
sorry
to
explain
that
sorry
albertans,
who
had
recently
bought
a
property
again
similar
situation,
Madam
chair,
had
to
pay
late
payments
because
their
their
documents
weren't
coming
to
the
proper
place.
H
Now
in
this
report,
it
explained
that
the
provincial
government
has
a
process
for
receiving
compensation
based
on
certain
criteria
and
that
albertans
may
be
eligible
for
compensation
under
the
property
tax,
late
payment
reimbursement
program
through
the
Alberta
Government,
so
I'm
hoping
the
minister
can
detail
which
line
item
that
would
be
contained
in
if
it
is
indeed
in
their
Ministry
I'm.
H
Item
and
again,
I
apologize
if
it
happens
to
be
administered
through
a
different
Ministry
I'm
happy
to
have
that
clarification,
hoping
to
find
out
how
many
albertans
applied
for
this
program
in
2223.
How
many
received
funding
how
many
were
denied
if
they
were
denied,
potentially
a
breakdown
of
why
that
would
be
happening
again,
hoping
to
find
out
if
the
ministry
projects
more
or
fewer
albertans,
applying
for
this
program
in
2324,
more
or
fewer
albertans
receiving
reimbursement.
H
Now
the
government
business
plans
for
22
to
25,
and
so
last
year's
business
plans.
Madam,
chair
listed
an
initiative
supporting
key
objectives:
a
10.1
million
dollars
to
be
allocated
to
registry
transformation,
projects
to
modernize
online
services,
delivery
for
land,
personal
property,
corporate
vital
event
and
motor
vehicle
Registries
I'm,
hoping
the
minister
can
confirm
that
the
entirety
of
this
budgeted,
10.1
million
dollars
from
the
last
budget
cycle
is
projected
to
be
spent
in
22-23
as
it
was
proposed
in
the
last
in
the
last
budget
documents.
H
My
apologies
for
the
confusion
there
Madam
chair,
but
again
hoping
to
find
out.
If
any
of
that
previously
allotted
or
allocated,
10.1
million
dollars
did
not
get
spent
as
proposed
in
this
budget
cycle
and
further.
If
any
of
that
money
has
been
reallocated
to
the
2324
initiative,
supporting
key
objectives.
Funding
we
see
listed
on
page
117
of
the
2326
business,
Cycles
or
business
plan.
Excuse
me
about
a
minute
and
a
half
left
so
I'm
going
to
jump
to
something
quite
different.
Madam
chair
regarding
Floyd,
now
line
item
4.4
on
page
195
of
the
government.
H
Estimates
lists
the
costs
associated
with,
among
other
things,
the
administration
of
the
Foy
pact
and
personal
information
protection
act.
We
see
about
900
000
added
to
this
budget
line
item
in
2324,
though
I
believe
some
aspects
of
the
foip
process
have
actually
moved
to
the
ministry
of
tech
and
Innovation,
including
some
administration
of
Pippa
and
part
two
of
the
foip
act
and
so
I'm.
Looking
for
some
clarity
around
that
line,
item
I'm,
hoping
the
minister,
can
explain
why
this
line
item
is
increasing
well,
based
on
the
description
of
the
line
item
on
page
194.
H
The
services
administered
through
this
part
of
the
department
and
this
line
item
have
actually
been
reduced
in
some.
So
so
some
clarity
on
that
I'm
hoping
the
minister
can
provide
the
specific
costs
associated
with
the
administration
and
delivery
of
the
foip
act
and
Pippa,
as
shown
in
line
item
4.4
on
page
195
for
the
223
budget
year
and
again,
looking
for
further
detail
for
the
projected
23-24
budget
year,
so
I
think
Madam
chair.
There
was
a
lot
there.
H
C
Respect,
thank
you.
Emily
Carson
I
think
you
actually
got
more
questions
in
that
second
one
than
you
did
in
the
first
one.
So
so
again,
I'll
do
my
best
to
go
through
this
as
a
and
but
you
can
bring
to
my
attention
if
I
manage
to
miss
any
the
310
call
center.
As
I
mentioned,
we
had
130
000
calls
and
we're
forecasting
that
number
to
remain
the
same
this
year
as
it
was
last,
and
we
have
that
in
in
4.3.
C
As
you
mentioned,
we
have
this
in
central
Logistics
4.3,
the
formal
increase
to
sorry
Central
Logistics
branch
is
a
corporate
supplier
of
several
goods
and
services
to
government
of
Alberta
Ministries,
compromising
regular
and
continuous
contact
center
services
for
clients,
including
Office
of
the
Premier
Health
parks
and
protected
areas,
and
technology
and
Innovation,
as
well
as
temporary
stand-up
of
operations
to
full-time
Premier
or
other
priorities,
including
the
recent
affordable
affordability
action
plan
information
line.
Now,
there's
a
loan
worker
employee
safety
monitoring.
C
It's
also
included
in
that
and
they're
centralized
evergreening
of
General
use
vehicles
and
administration
of
the
executive
Vehicles
program.
Consistent
data
management
taxable
benefit
Administration
protocols
for
Goa
employees,
who
regularly
Drive
General
use
Vehicles,
as
well
as
provision
of
standardized
Goa
employee
photo
ID
card
and
building
access
card
management
for
several
locations
in
the
downtown
Edmonton.
Core
management
of
the
provincial
internal
Mail
system,
as
well
as
processing
of
all
incoming
and
outgoing
Canada
post
mail,
as
well
as
centralized
management
of
regularly
scheduled
and
on-demand
print
services,
including
tenant
services
for
Unique,
needs
printing
requirements.
C
Central
Logistics
Branch
seems
to
be
a
cost
neutral
operation
for
the
government
of
Alberta
and,
as
I
mentioned,
the
the
the
three
the
310
line
is
of
course,
in
there
you
had
asked
about
some
performance
targets
that
Target
Land
Titles
is
working
towards,
as
in
a
normal
Service.
Delivery
of
10
to
12
business
days
will
be
at
the
end
of
this
23-24
fiscal
year.
Now,
I'm
going
to
say
this
and
for
my
official,
because
I
won't
be
surprised
if
they
under
promise
and
over
deliver
on
that
one.
C
So,
even
though
that's
the
target
is
to
be
under
10
to
12
Days
by
the
end
of
the
year,
I
wouldn't
be
surprised
if
we
overachieved
on
that
with
modernization
complete
in
three
years.
The
business
plan
reflects
a
target
of
five
business
days
and
that's
very
exciting,
because
that,
quite
frankly,
is
the
level
of
service
that
albertans
not
only
deserve
but
are
entitled
to,
and
we
can
approach
we
can.
Probably
we
will
be
able
to
provide
that
level
of
service.
Once
we
have
a
modernized
system
in
place.
C
The
land
title's
office
count
was
93
staff
in
April
2021,
that's
increased
to
211
as
of
early
February
2023,
with
a
recent
hiring
of
51
staff
through
Innovative
exploited,
hiring,
a
new
lto
staff
require
extensive
training.
However,
they
can
start
processing
basic
documents
such
as
Property
Transfers
and
mortgages
within
a
few
weeks
and
build
their
full
Junior
paralegal
skills
with
Trainers
for
12
weeks,
Land
Titles
has
turned
the
corner
and
the
backlog
has
already
started
to
reduce
Christmas
at
84
days
in
late
2022,
and
we
are
now
at
71
days.
C
So
we're
very
happy
with
the
improvements
that
we've
seen
there
and
we're
going
to
continue
to
go
in
that
same
direction
with
the
money
from
budget
2023
and
the
increased
staff
it
will
allow
the
backlog
will
be
eliminated
this
year.
Exact
dates
depend
on
what
the
incoming
volume
will
be
this
spring.
So
far,
the
incoming
volume
has
been
down
about
13
percent
from
what
we
forecasted
so
that
slightly
lower
forecasted
volume
is
translating
into
some
assistance
as
well
a
service
in
Alberta
and
red
tape.
C
Production
has
established
a
team
dedicated
to
modernizing
Alberta's
registry
systems
and
we'll
complete
this,
while
also
reviewing
policy
and
legislation
that
currently
creates
barriers
in
terms
of
performance,
metrics
I
think
we
covered
that
already.
C
Some
questions
were
asked
about
the
privacy
or
the
privatization
of
Alberta's
registry
systems.
Now
we
remain
committed
to
pursuing
efficient
ways
of
delivering
registry
services
to
albertans
registry
services,
for
albertans
need
to
be
modern,
accessible,
efficient
and
secure.
We
have
always
said
that
we
owe
it
to
our
births
to
look
at
every
possibility
to
improve
delivery
of
registry
services
and
that
any
proposed
transaction
would
have
to
make
sense
for
Alberta
taxpayers.
The
process
we
followed
has
worked
the
with
the
way
that
it
was
supposed
to.
C
After
considering
many
viewpoints
and
exercising
due
diligence.
Alberta's
government
has
determined
that
a
privatization
of
registry
Services
is
not
the
best
approach.
At
this
time.
Service,
Alberta
and
red
tape
reduction
has
established
a
team
dedicated
to
modernizing
Alberta's
registry
systems
and
will
complete
this,
while
also
reviewing
policy
and
legislation
that
currently
provides
barriers
to
system
limitations.
C
Now
we
actually
had
a
expression
of
interest
for
a
potential
concession
agreement
back
in
January
of
2021,
and
we
had
a
number
of
proponents
that
had
applied
to
that
service.
Albert
and
red
tape.
Production
currently
uses
a
mix
of
delivery
models
for
its
five
registry,
Services
Land,
Titles,
corporate
personal
property
motor
vehicles
and
Vital
Statistics,
but
the
Land
Titles
registry.
C
We
we
did
look
for
an
expression
of
interest
on
that
and
the
due
diligence
was
done
and
the
recommendation
that
that
came
back
was
to
not
proceed
with
with
privatization
at
this
time,
and
so
just
to
be
clear.
Modernization
doesn't
have
to
translate
into
privatization.
They're,
not
one
in
the
same
albertans
deserve
fast
and
efficient
service.
That's
what
we're
committed
to
doing
it.
It
doesn't
have
to
be
done
fast
and
efficient
through
private
means.
C
Oh
yeah,
so
10
million
last
year
has
come
forward
and
is
being
put
into
this
budget
for
this
year
for
Registries
modernization,
and
we
wish
that
we
had
started
on
this
last
year
three
years
ago,
20
years
ago,
but
we
didn't.
But
this
is
where
we
are
now.
We
are
committed
to
to
modernizing
our
Registries
so
that
to
make
them
more
scalable,
so
that
if
we
see
a
sudden
increase
like
we
just
did
we'll
be
able
to
respond
to
it.
C
We
are
not
looking
to
do
what
we
call
the
Big
Bang
Theory
of
Technology
implementation
and
I
say
that
as
someone
who
has
been
through
three
enterprise
resource
planning,
software,
implementations
and
and
and
the
Big
Bang,
isn't
always
the
way
that
you
want
to
go.
We
want
to
proceed
with
this
in
an
incremental
forward,
looking
being
pragmatic
at
all
times
and
bringing
and
that's
why
we're
budgeting
to
do
this
over
the
next
three
years.
C
The
total
amount
for
registry
modernization
is
100
million,
but
60
million
of
that
will
be
through
60
million
of
that
will
be
for
Land
Titles
over
three
years
and
10
million.
As
you
pointed
out,
came
from
last
year
as
well.
A
A
C
So
the
foip
operations
and
King's
printer
2023-24
estimate
is
approximately
0.9
million
higher
than
2022-23
budget
and
forecast
due
to
cost
of
living
as
well
as
general.
Salary
increases
are
approved
for
eligible
employees
for
both
bargaining
unit
non-bargaining
unit
employees
of
the
government
of
Alberta.
So
it's
a
relatively
small
increase
in
and
primarily
related
to
cost
of
living
and
salary
increases
that
we're
seeing
did
I
do
Look,
Back,
Together.
C
Did
we
get
it
well?
I
I
could.
C
The
oh
sure,
I'll
start
right
here
and
I
think
I
think
I
touched
on
it
already
online
to
one
a
realigning:
business
functions
and
efficiencies
from
consumer
awareness
and
advocacy
to
2.5
registers,
modernization
and
just
again
it
was
just
a
realignment
to
focus
on
modernization
of
Registries,
and
it
was
essentially
the
best
way
to
put
it
is
the
restructuring
of
the
budget
line
because
of
our
focus
on
auto
modernization
and
I.
I
hope
that
I've
impressed
that
upon
everyone
here,
our
number
one
priority
is-
is
fixing
that
backlog
and
Land
Titles.
C
C
We
have
budgeted
400
000
for
that,
hoping
that
it
will
come
in
well
under
that,
but
we've
budgeted
that
because
we're
not
going
to
have
albertans
paying
any
penalties
to
the
municipality
because
we
couldn't
get
them
their
land
title
in
time
and
and
so
that
essentially
I
believe
it
answers
the
questions
that
I
get
up.
If
I
miss
study,
I'm
sure
you'll
bring
it
up,
thank
you,
chair.
H
You,
madam
chair
and
I'm,
happy
to
take
the
extra
time
Minister
I
appreciate
that
I
think
and
I
appreciate
the
answers
that
I
received.
There
I
think
that
there's
one
within
specific
two-line
item
2.1
that
we
just
haven't
quite
gotten
to
yet
Minister
and
that
is
regarding
the
cost
within
the
slide
item
specific
to
the
rtdrs's
operating
expenses,
422.23
and
so
again,
just
the
entirety
of
the
rtdrs
system.
I
believe,
is
within
that
line
item.
H
If
it
happens
to
not
be,
then
you
can
point
to
where
it
is
hosted,
but
I'm
looking
for
a
breakdown
specific
to
rtdrs
and
and
how
that
system
or
that
program
is
broken
down
with
Amendment
within
that
line.
Item
and
again,
while
you
are
looking
for
that
I'm
hoping
to
find
the
projected
cost
same
question
but
for
23.24,
and
so
what
the
forecast
looks
like
Madam
speaker,
there
were
a
couple
other
questions
that
I
didn't
I.
H
Don't
think
we
quite
got
to
the
answer,
one
regarding
the
privatization
or
the
excuse
me,
the
musings
about
privatization
of
registry
services
and
so
yeah
from
the
very
beginning
and
this
side
of
the
house
of
this
side
of
the
table.
The
opposition
caucus
had
been
quite
clear.
I
believe
that
we
supported
the
work
that
registry
Services
does
and
I
think
for
the
most
part,
we
were
quite
concerned
well,
not
for
the
most
part.
We
are
entirely
concerned
about
the
idea
of
privatizing.
H
This
I
think
that
from
the
the
government's
own
estimates
that
it's
quite
clear
that
there's
an
opportunity
here
to
provide,
of
course,
better
Services
than
what
albertans
are
currently
receiving
from
this
ministry.
H
Don't
think,
there's
any
disagreement
here
that
that
this
program
should
move
forward
that
there's
an
opportunity
and
a
need
to
invest
in
the
modernization
of
these
services,
and
so
I
am
personally
thankful
that
you
didn't
or
excuse
me
that
the
the
ministry
didn't
move
forward
with
this,
but
I
think
that
is
still
important.
H
That
albertans
have
an
understanding
of
what
the
cost
of
that
process
was,
and
so,
if
there
is
what
I
imagine
to
be
some
sort
of
allocated
funding
for
the
process
of
looking
at
expressions
of
interest
and
so
I'm
hoping
for
cost
as
well,
which
line
item
that
would
fall
under
I
do
quickly.
Excuse
me
just
remembering
one
of
the
points
that
the
minister
made
earlier
in
their
comments
want
to
touch
on
the
mobile
home
Tendencies
dispute
dispute
resolution
opportunities.
H
I
I
want
to
clarify
that
at
no
point
did
I
say
anything
about
rent
control,
Madam,
speaker
or
Minister.
It
was
simply
a
question
about
if
they
have
any
performance
metrics
regarding
mobile
home
sites,
tenancy
and
the
addition
of
that
within
the
rtdrs.
H
If
they
have
any
key
metrics
that
aren't
included
in
the
business
plans,
if
they
could
provide
some
of
that
information,
whether
it
be
around
how
many
albertans
Who
currently
live
in
what
would
be
considered
mobile
home
tenancies
if
they
could
provide
any
details
about
that,
and
so
again
just
thank
you
for
the
opportunity
to
clarify
now
going
back
to
the
two
stories
that
I
referenced
earlier
from
both
the
CBC
and
I
believe
the
Edmonton
Journal,
and
it
is
quite
interesting
to
hear
that
indeed,
the
government
is
going
to
be
covering
at
a
cost
of
of
what
was
earlier
explained
to
be
four
hundred
thousand
dollars.
H
If
we
could
get
a
further
breakdown
of
that
number.
How
the
minister
came
to
that
number
I!
Imagine
since
they
have
this
400
000
figure,
they
can
provide
a
breakdown
of
how
many
albertans
that
is
supporting
how
many
albertans
across
the
province
have
actually
been
subjected
to.
H
H
If
the
minister
expects
to
see
more
or
fewer
albertans
next
time
around
eligible
or
or
how
long
I
guess,
the
minister
plans
to
carry
this
program
forward,
where
people
no
longer
have
to
apply
as
far
as
I
can
tell,
and
so
again
looking
for
clarification
on
that,
if
the
application
process
has
completely
changed
and
and
the
the
opportunities
for
people
to
get
access
to
that
have
become
much
simpler.
Some
clarification
on
that.
H
Now
it's
it's
also
quite
interesting,
madam
chair,
to
hear
that
this
10.1
million
dollars
that
was
previously
committed
in
22
to
25
the
22
to
25
business
plans
for
service
Alberta
that
that
10.1
million
dollars
that
was
previously
allocated
to
registry
transformation,
projects
to
modernize
online
services,
delivery
for
land,
personal
property,
corporate
vital
event
and
motor
vehicle
Registries
that
that
money
wasn't
spent
as
far
as
I
can
tell
from
The
Minister's
comments
as
it
was
previously
allocated
in
the
2223
budget
cycle
and
instead
that's
moving
forward,
and
so
maybe
some
clarity
on
that
if
I
misunderstood,
but
as
far
as
I
can
tell
it
sounds
like
a
reannouncement
of
of
money
that
was
previously
allocated
that
wasn't
spent
and
just
going
back
to
the
the
opening
remarks
of
the
minister
I
believe
you
know
along
the
lines
of
we
wish.
H
H
If
I
misunderstood
that
as
well
just
going
back
to
foip
with
my
time
left
in
both
the
2019
and
2020
business
plans
for
service
Alberta,
there
were
performance
metrics
regarding
foip
requests
being
completed
within
60
days
or
less,
as
well
as
a
metric
for
percentage
of
flight
requests
handled
without
complaint
to
the
information
and
privacy.
Commissioner,
these
metrics
are
no
longer
in
the
business
plans.
Indeed,
as
far
as
I
can
tell
there's
no
VoIP
metrics
nor
key
objection.
H
In
this
regard,
since
almost
all
details
avoid
about
foip
have
been
removed
from
this
year's
business
plans,
I'm
hoping
the
minister
can
explain
when
albertans
can
expect
the
2022-23
foip
annual
report
I'm
hoping
to
have
the
minister
detail
as
it
relates
to
the
description
ensuring
the
government
is
transparent
through
foip
on
page
115
of
the
business
plan
and
as
it
relates
to
the
operating
expenses
in
line
4.4
of
the
business
plans.
How
many
of
these
access
requests
were
processed
in
30
days
or
less
in
22
to
23.?
H
And
of
course
this
is
a
metric
that
is
used
in
the
foip
annual
report.
I'm
hoping
the
minister
can
confirm
whether
the
foyt
pipa
help
desk
is
still
administered
through
this
ministry
or
if
it
has
moved
as
well.
If
the
operating
expenses
that
are
included
in
line
4.4
on
page
195
government
estimates
or
if
they
are
included
in
that
line,
item
4.4
on
page
195.,
if
it
is
indeed
still
within
the
ministry,
I'm
hoping
to
confirm
how
many
inquiries
about
access
and
privacy
have
been
responded
to
in
2223.
H
Moving
on
to
some
more
general
questions
and
I
believe
my
colleagues
well
not
in
this
block,
but
we'll
get
some
more
questions
from
my
colleagues
quickly.
The
the
decision
to
rename
the
ministry
Rebrand,
the
ministry
I
imagine
to
some
extent
Rebrand
materials
from
service
Alberta
to
service
Alberta
and
red
tape
reduction.
My
first
question
is:
couldn't
red
tape
reduction
have
just
been
included
in
service
Alberta
without
the
rebranding
I'm,
just
hoping
to
find
out
where
these
costs
additional
costs.
H
Imagine
there
has
been
an
increased
need
within
the
ministry
for
services,
like
it
support
and
other
services,
I'm
hoping
the
minister
can
provide
a
breakdown
of
costs
associated
with
the
large
increase
of
Minister
positions,
as
it
relates
to
increased
support
for
new
staff
for
all
of
these
new
ministers
and
their
staff.
Finally,
the
deputy
ministers
offer
office
is
seeing
a
significant
increase
in
its
budget
this
year
on
line
2.1
I
think
I'm
going
to
run
out
of
time,
Madam
chair,
but
maybe
we'll
get.
C
C
This
year-
and
there
was
1
351
applications
to
date
for
albertans
that
have
received
a
penalty
on
their
property
taxes.
So
again,
we're
committed
to
Noah
Burton
should
have
to
pay
a
fee
because
they
got
their
land
title
back
late
and
the
amount
of
applications
was
13.51.
B
G
Well,
thank
you,
Minister
and,
and
staff
and
office
staff.
I.
Just
really
appreciate
you
guys
taking
the
time
tonight
to
be
with
us
and
and
to
answer
to
some
of
the
questions
that
are
important
to
our
constituents
and
and
people
around
the
province.
So
you
know
I
I
sort
of
reflect
every
once
in
a
while
on.
G
What's
you
know
what
we've
seen
over
the
last
three
and
a
half
years
and
I
remember
part
of
our
election
campaign
was
around
reducing
red
tape
and
how
much
it
costs
albertans
and
Alberta
businesses,
and
whether
that
be
financially
or
in
frustration
with
with
red
tape,
burden
and
I
know
that
there's
a
number
a
number
of
times
that
referred
folks
in
opposition
that
aren't
even
sure
what
we
mean
by
red
tape,
and
you
know
in
in
the
last
three
and
a
half
years,
I
I
can't
even
count
how
how
many
conversations
I've
had
with
that
they.
G
They
know
what
red
tape
is
it
it's
it's
it's
where
governments
needlessly
steps
in
and
has
burdens
that
that
aren't
necessary
and
I
understand
that
you
know,
as
as
we
reduce
regulatory
burden,
it
can
be
a
delicate,
delicate,
Balancing,
Act
of
reducing
that
burden,
while
ensuring
that
necessary
protections
are
in
place
and
so
I
I
do.
G
Thank
you
and
your
ministry
for
considering
the
need
to
reduce
red
tape,
but
to
maintain
those
protections
that
we
need
for
businesses
for
albertans,
for
non-profits
and
and
the
like,
but
with
that
I
think
it's
exciting
for
for
me
and
for
albertans
to
recognize
that
we
have
done
a
lot
of
reduction
on
the
red
tape
front
to
the
point
that
we
we
now
have
been
recognized
for
it
for
two
years
in
a
row
as
being
an
a
grade
in
reducing
red
tape
and
and
I
just
I
know,
you've
been
in
this
ministry
for
a
short
time,
but
I
know
in
your
previous
role
in
in
in
government
that
you
were
playing
a
large
role
in
reducing
red
tape
across
the
board,
and
so
thank
you
for
your
contributions
in
that
now.
G
That
said,
line
item
3.1
in
your
operating
expense,
actually
sees
a
minor
increase
in
funding
to
red
tape,
reduction
from
1.6
million
to
1.7
million,
so
I'm
sort
of
curious.
What
are
some
of
the
main
initiatives
that
will
be
supported
through
this
budget
and
what
types
of
expenses
are
supported
by
that
1.7
million
dollars.
C
I
appreciate
that,
and-
and
thank
you
thank
you,
Emily
long
for
the
question-
you
know
it's
it's
funny.
We
often
have
to
you
know
we
find
ourselves
justifying
this.
This
approach,
but
I
can
tell
you
it's
working.
You
know
in
my
previous
role.
I
was
the
associated
minister
of
natural
gas
and
electricity
and
I
went
on
trade
missions
to
Asia
and,
and
our
message
was
simple-
that
we
have
the
lowest
corporate
taxes
in
Canada
we're
cheaper
than
44
U.S
states.
C
Our
taxes
are
on
par
with
Louisiana
Texas
we've,
our
business
friendly
environment
that
has
reduced
red
tape.
The
examples
that
I
give
them
are
the
designated
industrial
zones
that
help
us
get
to.
Yes
sooner.
C
All
of
that
doesn't
mean
that
we
don't
care
about
the
environment,
because
I
I
have
children
and
I
hope
to
somebody
have
grandchildren
and
I
want
them
to
have
clean
air
and
clean
water
and
and
so
we're
not
against
regulation.
We
just
want
it
to
be
responsible
regulation.
We
owe
it
to
the
citizens
of
Alberta
to
have
responsible
regulation
that
protects
the
land
and
water,
but
we
also
owe
it
to
the
job
creators
to
make
sure
that
we
don't
have
burdensome
regulation.
C
Unfortunately,
there
has
been
regulatory
creep
in
this
province
and
and
and
so
we
have
gone
down
a
path
of
of
reducing
red
tape.
We've
actually
eliminated
36
percent
of
the
red
tape.
Since
we
came
to
government,
that's
36
percent
of
the
red
tape
that
we
inherited,
but
we
recognized
we
brought
forward
some
some
programs
and,
and
so
the
net
red
tape
reduction
is
30
percent.
C
So
we
continue
to
modernize
the
way
that
we
regulate
by
Shifting
the
culture
across
government
to
regulate
only
when
necessary
and
with
the
lightest
touch,
while
ensuring
we
continue
to
maintain
important
health
safety
in
Environmental
Protections
for
albertans,
but
focusing
on
outcomes
rather
than
highly
prescribed
rules
and
requirements.
We
continue
to
improve
government
Service
delivery,
provide
greater
flexibility
to
innovate
and
make
it
easier
for
job
creators
to
grow
their
business.
C
So
we
know
this
approach
is
working,
how
we
continue
to
implement
recommendations
from
albertans
and
private
sector
experts
from
the
nine
red
tape
production
industry
panels,
focusing
on
high
impact
transformational
changes
that
drive
economic
growth
and
job
creation
to
date
about
160
of
the
panel's
recommendations
have
been
implemented,
and
this
is
key
because
these
are
not.
These
are
often
not
red
tape,
reduction
efforts
from
myself
or
any
of
the
other
ministers.
These
are
from
industry
experts.
These
are
from.
G
But
thank
you
Minister
again,
I've
chatted
with
a
lot
of
folks
around
the
red
tape
reduction
that
we
are
working
towards,
and
you
know
from
from
the
business
business
Community
it's
one
thing,
but
hearing
from
non-profits
volunteer
groups
around
some
of
the
red
tape
that
they
face
and,
in
particular
around
the
Alberta
gaming
Laker
Commission
licenses
the
long
wait
times
and
some
of
the
issues
that
people
face
there
when
it
comes
to
the
nonprofits
and
volunteer
groups.
G
It
sort
of
raises
me
up
a
little
bit
and
it
does
sort
of
impact
our
communities
in
a
different
way
than
just
with
straight
up
businesses.
So
just
curious.
If,
if
you
could
speak
about
any
specific
changes
in
red
tape,
production
initiatives
that
will
streamline
the
process
for
aglc
license
applications.
C
Yeah
I
I
appreciate
that
and
like
umla
long
I
I
value
the
the
contributions
from
a
non-profit
Center.
They
provide
a
real
value
to
this
province
and
it's
something
that
I
think
that
we
need
to
support.
The
the
reality
is
as
the
associate
minus
the
minister
for
service,
Alberta
and
red
tape,
production
I
I
will
be
the
one
that
brings
forward
the
red
tape.
Reduction.
I
will
own
the
process
of
red
tape,
reduction
But.
Ultimately,
it's
the
ministers
that
will
be
responsible
for
implementing
it
and,
and
so,
while
I
hate
passing
the
buck.
C
But
this
is
probably
best
asked
to
treasury
board
and
finance
because
that
Ministry
that
oversees
matters
related
to
the
aglc
and
I
know
that
red
tape.
Production
is
very
important
to
the
minister
of
TBF
and
to
ajlc.
In
fact,
TBF
and
aglc
have
made
significant
progress
in
reducing
the
number
of
regulatory
requirements,
they're
responsible
for
as
well
as
many
practical
changes
that
have
reduced
the
red
tape
placed
on
businesses.
C
However,
there
are
always
opportunities
to
continue
to
improve
and
a
big
part
of
RTR
is
listening
to
the
concerns
raised
by
albertans
Alberta
businesses
mlas
and
making
sure
that
these
concerns
are
raised
to
the
appropriate
Minister.
For
example,
almost
160
have
implemented
RTR
initiatives
have
come
directly
from
the
red
tape,
production
industry
panels
with
another
80
or
so
of
the
recommendations
expected
to
be
implemented
in
the
near
future.
G
Thank
you
for
that
Minister
I'm,
just
going
to
change
things
up
a
little
bit
here,
if
that's
okay,
so
to
procurement
Services.
If,
if
I
may
so
I'm
aware
that
purchasing
of
goods
and
information
technology
supplies
is
centralized
through
procurement
services
and
on
page
195
of
the
estimates
that
the
operation
expenses
for
line
item
4.1
have
quite
a
significant
increase,
you
know
from
3.8
million
in
the
budget
last
year
and
5.8
million
in
the
forecast
to
or
sorry
forecast
to,
12.7
million
dollars
this
year.
C
You
for
that
question
in
in
2023-24,
service,
Alberta
and
red
tape,
production
will
invest
350
000
to
establish
a
procurement
Council
to
work
with
industry
to
improve
the
government's
procurement
process,
with
a
focus
on
reducing
administrative
burden
costs
for
business
work
is
underway
with
a
parliamentary
Secretary
of
procurement
Dave
Hanson
to
can
you
continue
to
act
on
McKinnon
panel's
recommendations
by
forming
a
procurement
Council
to
provide
a
regular
form
for
conducting
ongoing
dialogue
among
representatives
from
major
procurement,
Industries
and
Industry
organizations
whose
members
Supply
Goods
Consulting
Services,
as
well
as
Construction
Services
we've
seen
many
Marketplace
disruptions
over
covid,
and
this
has
highlighted
the
need
for
our
government
to
work
closely
with
industry
to
ensure
Alberta's
economy
continues
to
recover.
C
G
G
You
know
some
argue
that
a
centralized
approach,
May
favor,
larger
and
more
established
vendors
and
make
it
more
difficult
for
smaller
suppliers
to
compete.
It
was
so
I'm
just
curious
how
your
ministry
is
Consulting
and
collaborating
with
industry
groups
to
ensure
that
the
council's
policies
and
procedures
are
inclusive
and
fair.
C
Yeah,
thank
you.
Thank
you.
Mla
long
for
that
I
share
your
concerns.
We
don't
want
this
to
be
a
process
that
just
benefits
one
demographic
of
vendors,
so
I've
heard
your
concerns.
C
I've
also
heard
that
that
current
processes
can
can
sometimes
penalize
new
vendors
as
well
and
and
so
I
have
I
have
made
it
clear
to
my
officials
that
I
would
like
to
have
a
procurement
process,
that
is,
that
is
not
skewed
one
way
or
the
other,
whether
it's
a
large
or
small
vendor,
or
whether
it's
a
new
vendor
or
one
that's
been
around
and
and
so
in
2023
24
service,
Alberta,
red
tape.
Production
will
invest
350
000.
C
to
establish
a
procurement
Council
to
work
with
industry,
to
improve
the
government's
procurement
process,
with
a
focus
on
reducing
administrative
burden
and
costs
for
businesses
and,
and
so
as
I
mentioned,
that
problem
under
secretary
Dave
Hansen
is
continuing
to
to
work
on
the
McKinnon's
panel
recommendations
by
forming
that
procurement
Council
to
provide
a
regular
form
for
conducting
ongoing
dialogue
among
Representatives.
Now
we're
currently
working
on
developing
and
finalizing
the
scope
and
priorities
of
the
procurement
Council
and
we'll
be
engaging
with
key
stakeholders
as
appropriate.
C
D
Well,
first
of
all,
Minister
I'd
like
to
I'd
like
to
thank
you
for
the
fact
that
you
actually
are
an
amazing
advocate
for
your
constituency
and
I'm.
Really
glad
that
you
are
my
neighbor
constituency-wise
and
your
your
great
asset
to.
C
D
Thank
you.
Yes.
Thank
you,
foreign
on
page
115
of
the
ministry
business
plan
talks
about
having
a
stable,
reliable
and
accurate
registry
system.
Albertans
have
been
calling
for
more
modernized,
Registries
that
deliver
more
online
services,
and
this
is
visibly
challenging
for
me
because
I'm
not
great
online,
so
pandemic.
We
saw
a
large
amount
of
people
moved
to
using
the
internet
to
access
registry
Services
rather
than
physically
go
to
the
registry
building
which
increased
the
need
to
modernize
our
systems
and
how
services
are
delivered.
D
I'm,
happy
to
see
that
this
government
has
made
it
possible
for
albertans
to
access
home
registry
systems
Services
rather
from
the
comfort
of
your
own
home
line.
Item
2.5
of
the
government
estimates
page
195
lists
new
funding
allocated
for
the
Registries
modernization
program,
I
see
that
there
are
7.3
million
in
operating
expenses
and
28.6
million
in
capital
Investments
allocated
in
this
budget
towards
the
registry's
modernization.
D
C
Well,
budget
2023
ensures
service,
Alberta
and
red
tape.
Production
will
continue
supporting
investment
and
job
creation,
while
helping
albertans
navigate
their
day-to-day
lives.
By
investing
in
modernization,
we
can
speed
up
processing
times,
keep
up
with
technology
in
the
industry
and
better
handle
greater
volumes.
Modernizing
registry
systems
is
a
large,
complex
Endeavor
and
the
resources
required
to
ensure
minimal
impact
12
variables
should
not
be
underestimated
in
this
process.
C
Do
the
importance
of
this
initiative
and
the
increase
in
capital
investment?
We
have
created
a
new
line
in
the
estimates
to
track
the
operational
expenses
associated
with
the
program.
These
costs
were
on
the
estimates
under
consumer
and
protections
previously,
and
additional
66
million
has
been
added
for
a
dedicated
team
to
support
the
modernization
efforts.
D
Thank
you,
Minister,
chair
through
you
to
the
minister.
Can
you
give
us
an
update
on
this
new
program
and
how
it
will
help
a
Burton's
alleviating
the
delays
that
they
are
experiencing
with
our
registries,
and
could
you
also
answer
what
specific
challenges
or
inefficiencies
with
the
current
registry
system
are
being
addressed
through
the
modernization.
C
You
for
that
question.
My
department
is
working
hard
to
provide
convenient
and
efficient
registry
service
to
our
emergency.
The
systems
that
support
these
services
are,
at
the
end
of
their
useful
lifespan
and
insta
systems
were
launched
in
1984
and
so
again,
that's
I,
think
I
think
that
was
pre-internet.
We
have
made
many
improvements
to
accommodate
legislation,
policy
and
program
changes
and
consumer
needs,
but
the
reality
is
both.
Land
Titles
and
motor
vehicles
are
very
old
systems
that
need
to
be
replaced
within
the
next
few
years.
C
Budget
2023,
insurers,
service,
Alberta,
red
tape
production
will
continue
supporting
investment
and
job
creation,
while
helping
albertans
navigate
their
day-to-day
lives.
We
are
hiring
more
staff
in
the
land
title's
office
to
eliminate
the
backlog
and
investing
nearly
60
million
dollars
over
three
years
to
modernize
the
outdated
systems.
By
investing
in
modernization,
we
can
speed
up
processing
times,
keep
up
with
technology
in
the
industry
and
better
handle
greater
volumes.
C
Getting
processing
times
back
to
normal
in
the
lab
title's
office
is
my
number
one
priority.
Some
solutions,
like
the
pending
registration
queue
and
a
process
to
expedite
newly
constructed
condominium
registrations
are
already
in
place
and
we're
also
reviewing
High
error
rates
found
in
client
submissions
which
take
up
to
three
times
as
much
staff
time
to
process.
We
will
be
working
with
clients
to
help
reduce
the
incoming
error
rate,
which
will
increase
staff
capacity
and
speed
up
processing
times.
C
D
Thank
you
Minister
for
providing
those
great
examples
chair
through
you
to
the
minister
I,
see
on
page
115
of
the
ministry
business
plan
that
your
ministry
focuses
on
protecting
albertans
and
businesses
in
an
increasingly
complex
and
challenging
economic
and
social
environment.
I
also
see
that
it
focuses
on
leading
coordinating,
tracking
and
Reporting
on
red
tape,
reduction
efforts
across
the
government
of
Alberta
to
eliminate
unnecessary
regulatory
burden
on
businesses
and
albertans.
D
C
Thank
you,
service,
Alberta,
rotate
production
is
making
significant
efforts
to
achieve
one-third
reductions
from
both
short-term
and
long-term
RTR
projects.
We
are
currently
undertaking
an
additional
review
of
policies
and
forms
under
the
responsibility
of
the
organization.
C
C
Mvra
mvra
will
also
commence
review
of
all
items
deemed
out
of
scope
due
to
regulatory
or
system
changes
required.
We
are
focusing
on
some
long-term
RTR
projects.
Registries
modernization,
motor
vehicles
and
Land
Titles
is
a
multi-air
RTR
project
which
will
establish
registry
services
that
are
human-centric
and
sustainable.
A
modernized
registry
system
will
mean
a
better
customer
experience.
Increased
accessibility
through
online
and
Mobile
Solutions,
reduced
error
rates
and
rework
faster
responsiveness
and
ongoing
Improvement.
D
I
I
All
right,
amen,
I'll,
begin
by
asking
about
business
plan,
1.2
key
objective.
Actually
it's
probably
more
related
to
2.1
around
leading
government's
red
tape,
reduction
efforts
to
improve
Service
delivery
and
remove
unnecessary
Regulatory
and
administrative
burden
on
burdens
on
albertans
and
businesses.
I
will
say
that
I
have
heard
a
number
of
albertans
raised
with
me
personally
and
directly.
There
are
concerns
around
the
onerous
at
red
tape.
That's
involved
with
the
affordability
payments.
I
I
know
that
through
this
ministry
there
was
an
initiative
through
the
registry
offices
to
make
it
possible
for
people
to
go
in
and
actually
see
somebody
in
person
and
that's
a
privatized
position,
mostly
women.
Many
newcomer
women
often
racialized
trying
to
answer
for
the
government's
cumbersome
process
when
it
comes
to
applying
for
the
affordability
payments.
I
I
So
far,
so
last
week,
when
I
attended
an
event
that
I
know,
all
of
us
were
invited
to
an
event
by
the
Association
of
Alberta
registry
agents
they
raised
for
me
these
women
in
particular,
how
frustrated
they
are
that
when
people
come
into
their
offices
to
receive
help
with
the
application
process,
if
they've
already
opened
an
application,
which
many
have
they've
stayed
at
home,
tried
online,
like,
like
members,
have
said
so
not
everyone
is
super
confident
online.
I
With
these
application
processes,
they've
tried
online
to
apply,
they
hit
roadblocks,
they
haven't
received
payments,
they
go
in
in
person
and
the
registration
isn't
able
to
edit
the
application.
There
is
no
edit
button
for
registry
agents
to
be
able
to
Advocate
on
those
folks
behalf
to
be
able
to
receive
their
payments.
So
often
they
will
try
to
reapply.
I
And,
of
course,
we
know
that
government's
payments
are
set
to
expire.
You
know
almost
all
of
them
within
a
month
of
the
next
election,
so
time
is
of
the
essence,
and
they
certainly
feel
frustrated
and
like
they've,
been
hitting
roadblocks.
So
I
would
say
that
that
is
probably
the
first
question.
I
wanted
to
ask.
The
second
question
will
relate
to
the
fiscal
plan.
Page
161
I
see
that
your
department
is
seeing
an
increase
of
118
full-time
equivalent
employees.
That
is
the
I
believe
the
third
largest
increase
to
any
government
Department
anywhere.
I
That
seems,
like
you
know,
the
the
a
number
of
people
have
raised
this
as
an
area
of
Intrigue
for
me
and
I
think
it
would
be
important
to
answer
to
this
committee
and
all
about
why
such
a
significant
increase
in
terms
of
Staffing
in
this
department-
third
largest
Staffing
increase,
and
then
the
last
question
is
knowing
now
that
their
the
cabinet
has
been
expanded
significantly
and
that
ministers
receive
fleet
vehicles
and
that
the
fleet
vehicle
program
is
overseen
by
the
minister
of
service
Alberta.
I
Can
the
minister
give
breakdown
of
how
the
fleet
program
has
increased
in
terms
of
cost
this
year
compared
to
previous
years?
What
is
the
cost
of
operating
the
fleet
vehicle
program
compared
to
all
of
the
previous
years
under
this
government's
term?
And
if
the
public
service
has
information
for
one
or
two
years
under
the
previous
government?
That
might
also
be
of
interest
for
all
of
us.
I
see
that
I
have
a
little
over
a
minute
left
and
I'll
share
that
time
with
my
colleague.
F
B
B
F
I
appreciate
that
so
Mr,
maybe
I'll
just
quickly
throw
in
with
the
the
time
that
I
have
here
around
the
procurement
Council,
not
necessarily
a
bad
idea,
making
sure
that
we're
we're
getting
good
value
for
the
money
but
based
on
the
history
of
you,
know,
councils
and
appointments
to
boards,
agencies,
commissions
and
things
like
that.
I'm
curious.
F
You
know
who
the
government
will
be
thinking
about
appointing
to
this
to
this
Council.
What
kind
of
planned
criteria
would
there
be
for
the
members
that
would
be
eligible
to
sit
on
this?
Certainly
the
reason
I'm
asking
a
recent
experience
with
the
health
Advocate,
so
many
qualifications.
It
was
absolutely
impossible
for
somebody
to
to
qualify
for
all
of
that
and
therefore
there
is
a
bit
of
a
partisan
appointment
there.
So
I'm
curious
what
what
this
Council
will
look
like.
C
So,
thank
you.
I
appreciate
appreciate
the
questions.
I
started
off
the
the
conversation
on
the
on
the
onerous
red
tape
and
and
I.
You
know,
I
would
push
back
a
little
bit
in
in
terms
of
the
you
know,
I'm
I'm,
not
hearing
that
the
the
affordability
payments
that
there
was
red
tape,
but
more
of
some
issues
regarding
the
edit
button,
but
I'll
just
quote:
qualify
that
and
I'll
go
into
a
little
bit
of
detail,
but
this
is.
C
This
is
really
a
question
for
for
technology
and
Innovation
because
they
were
the
ones
that
that
have
designed
this,
but
but
essentially,
if
if
people
came
in
and
either
through
portal
or
through
Registries,
and
they
signed
up
for
the
affordability
payments
as
long
as
the
you
know,
they
had
accurate
banking
information.
I
mean
there
was
no
issues.
This
was
for
people
who
submitted
it
correct
banking
information
and
there
was
a
problem
with
the
edit
function.
C
I
am
happy
to
say
that
the
edit
function
on
the
home
application
is
now
available
and
it's
working
for
the
register
and
sorry
it's
for
the
home
application.
It
is
available
we're
still
working
on
it.
For
the
registry
portal,
but
it
will
be
coming
soon
and
so
on.
The
employees
I
will
give
you
a
shout
out.
I
didn't
recognize.
I
didn't
realize
that
we
have
the
third
highest
employment
increase
in
in
the
government,
but
it
does
show
you
that
our
focus
is
on
Land
Titles.
C
When,
when
the
premier
asked
me
to
be
the
minister
for
service
of
Alberta
Redtube
production,
she
made
it
quite
clear
to
me
that
the
number
one
priority
that
I
have
is
to
fix
the
backlog
at
Land
Titles,
and
we
are
leaving
nothing
on
the
table
because,
quite
frankly,
we
have
hundreds
of
millions
of
dollars
of
of
investment
that
come
through
Land
Titles
on
a
daily
basis
and
to
have
the
backlog
of
84
days
was
just
unacceptable,
and
so
we
what
we,
what
we
are
are
getting
for,
that
is
118
full-time
employees,
110
for
Land,
Titles
and,
and
that
will
help
us
get
through
that
backlog,
so
that
we
can
achieve
our
goal
of
being
under
the
the
10
to
12
Days
time
frame
by
the
end
of
the
year,
and
then
we're
also
we're
going
to
be
hiring
eight
more
for
the
Ukrainian
helpline,
and
we
want
to
have
a
helpline
that
is
geared
for
the
you
know.
C
You
were
cranians
that
are
that
are
coming
over.
This
is
something
that
I'll
give
a
shout
out
to
Emily
homodec.
For
for
this
one
is
we
through
her
leadership?
C
We
have
drawn
a
light
in
the
sand
and-
and
we
have
said
that
we
are
going
to
be
compassionate
partners
for
this
community
and
we
are
going
to
embrace
them
and
support
them
as
much
as
we
can
and-
and
we
recognize
those
challenges
I
mean
I-
can
only
imagine
the
the
fear
of
of
having
to
cross
an
ocean
go
to
a
new
continent,
a
language
that
you
may
or
may
not
speak
and
having
to
apply
for
a
driver's
license
and
everything
else.
C
It
could
be
quite
overwhelming,
and
so
we
want
to
be
supportive
as
possible,
and
and
so
we
want
to
have
that
Ukrainian
helpline-
that
is
going
to
be
available
to
to
assist
our
our
new
covers.
C
Yes,
so
in
the
there
was
a
question
about
Fleet,
generally
speaking,
12
million
is
allocated
to
the
general
Fleet
about
1
million
is
allocated
to
the
executive
Fleet,
so
the
total
amount
of
fleet
vehicles
that
we
have
in
government,
I
I
believe
it's
at
800,
1800
I
believe
is
the
number
small
portion
of
that
is
the
executive
Fleet
individual
Ministries
are
responsible
for
paying
the
operational
costs
of
vehicles
that
are
assigned
to
them
and
therefore
costs
vary
greatly.
C
The
2022-20
three
fiscal
year,
the
total
operational
vehicle
cost
to
date
for
the
general
Fleet
is
14
million,
and
this
is
broken
down.
As
8
million
in
fuel
costs
and
6
million
in
maintenance
repairs
and
telematic
costs.
We
can
find
that
on
line
4.3
the
capital
of
12.8
million
as
well
so.
C
Oh,
the
on
the
the
received
some
questions
on
the
on
the
procurement
Council
and-
and
this
is
this-
this
is
a
tough
one.
C
Mla
Hanson
is,
of
course
doing
that
work
now
leading
the
procurement
Council,
and
this
came
from
the
recommendation
from
the
beginning
report
that
gave
us
some
some
good
advice
on
on
how
to
move
forward
in
various
areas
across
Ministry
and
and
so
Emily
Hanson
is
doing
that
work,
but
quite
quite
frankly,
you're
you're,
on
on
page
10
on
on
that
one
and
we're
still
on
page
one
we're
just
starting
that
process
who
the
intention
is
to
be
on
this
procurement
council
is
other
people
in
the
procurement
industry,
companies
that
actually
will
be
purchasing
things
through
government.
C
Anyone
in
this
industry,
that
is
a
self-identified
expert.
Both
we
want
small
business.
We
want
large
business
and
we're
trying
to
cast
the
netwide
to
get
as
many
people
out
to
this
procurement
Council
as
possible,
so
that
we
could
alert.
D
Thank
you
chair
through
you
to
the
minister.
First
of
all,
Minister
I
want
to
thank
you
for
all
the
work
you
have
done
for
the
Ukrainian
Community
with
the
helpline
translation
that
documents
online,
it
has
made
the
world
a
difference
for
the
newcomers
and
they're
not
always
able
to
find
a
translator.
So
this
is
fantastic
and
thank
you
very
much
for
that.
D
Minister
I
know
you're
very
thorough
and
engaged
with
all
your
stakeholders.
So
how
do
you
engage
with
industry
stakeholders
to
identify
areas
of
red
tape
that
can
be
eliminated
or
reduced.
C
Thank
you
for
that
for
that
question
in
terms
of
how
we
intend
to
engage
and
seem
similar
to
what
I
said
regarding
the
procurement
Council,
we're
going
to
cast
The
Net
wide
and
we're
going
to
engage
with
as
many
albertans
as
we
can
on
these
type
of
things.
Specifically,
we've
got
a
number
of
Industry
panels,
and
you
know
some
of
those
are
the
chemical
manufacturing
and
Industrial
manufacturing
oil
and
gas,
small
business
and
a
number
of
a.
I
C
Of
different
industry
candles
councils
that
we're
using
to
bring
help
us
identify
red
tape,
opportunity,
ideas
and
and
by
the
way,
one
of
one
of
the
ones
that
we
we
talked
about
earlier
was
not-for-profit
and
the
important
role
they
play.
This
was
this
was
one
of
the
successes.
C
I
I
couldn't
have
been
more
proud
of
the
job
that
council
did
because
I
I
believe
that
we
ended
up
implementing
if,
if
I'm
not
mistaken,
it's
15
out
of
the
16
recommendations
that
were
brought
forward
by
the
nonprofits
there's,
only
one
that
we
didn't
get
accomplished
and
that's
going
to
be
completed
in
2023,
and
so
that
is
an
example
of
a
of
one
of
the
industry
panels
that
has
done
an
absolute,
a
terrific
job.
C
Now,
since
2019
government
has
completed
more
than
575
RTR
initiatives,
saving
albertans
and
Alberta
businesses,
2.1
billion
150
56
of
these
were
directly
informed
by
recommendations
from
the
nine
industry
panels,
representing
Alberta's
key
economic
centers
sectors.
That
I
had
just
previously
mentioned.
D
Thank
you,
Minister
I'm,
not
sure
if
it's
all
right
with
you
I'd
like
to
see
my
time
to
my
colleague,
The
Honorable
Tanya,
for.
J
Thank
you
chair
for
you
to
the
minister.
Thank
you
for
the
Fantastic
work
that
you
and
your
team
are
doing
in
service,
Alberta
and
red
tape.
Production.
Many
of
us
that
came
into
politics
from
the
private
sector
were
probably
worn.
J
Coming
in
of
government
works
a
little
bit
differently
than
the
private
sector
and
I
think
there's
as
many
things
government
does
extraordinarily
well,
but
many
areas
where
they
could
improve
and
I
think
rotate
production
does
a
great
work
through
that,
particularly
through
the
industry
panels
and
and
getting
feedback
directly
from
those
in
the
know.
So,
thanks
for
your
team
is
doing.
J
I'm
aware
that
the
residential
tennis,
tenancy
dispute
resolution
to
service
say
that
five
times
fast,
it's
an
important
system
that
helps
tenants
and
landlords
resolve
disputes
over
their
tenancy
agreements
in
a
timely
and
fair
fashion,
and
the
service
does
play
a
really
crucial
role
in
ensuring
that
both
parties
can
resolve
conflicts
time
consuming
consuming.
So
when
it
comes
to
handling
urgent
tenancy
disputes,
just
a
pizza
eviction,
notices
or
repairs
required
for
a
property
or
just
disputes
over
deposits.
J
C
Thank
you
for
the
for
the
question
and
I
just
want
to
go
back
and
I
appreciate
your
earlier
comments
about
the
the
great
work.
That's
happened
in
RTR,
but
here
the
result
the
the
or
the
reality
is,
is
that
I
I
get
the
honor
of
carrying
the
mantle
across
the
finish
line,
but
it
was
the
heavy
lifting
that
you
did
when
you
were
in
in
that
role.
So
I.
Thank
you
for
for
that
work.
C
Certainly
you
led
that
charge
along
with
Grant
Hunter
and
did
some
amazing
work.
Your
point
on
rtdrs
is
bang
on
it's.
You
know
it's
it's
something
that
we
were
not
hitting
our
performance
Targets
on
and
I'm,
happy
to
say
that
once
again
we
are
meeting
their
performance
targets
at
on
rtdrs.
The
government
responded
to
the
surge
in
demand
for
residential
tenancy
dispute
resolution
by
increasing
the
number
of
Staff
this
fiscal
year.
C
This
increase
in
resources,
accompanied
by
a
modified
scheduling
strategy
to
increase
efficiency,
has
meant
that
rtdrs
has
been
achieving
its
performance
targets
since
November
of
2022.
With
these
important
changes
that
is
expected,
the
r2drs
will
be
meeting
its
performance
targets
for
the
foreseeable
future.
As
well,.
J
As
you
mentioned
as
well,
if
you
say
you
got
to
take
it
over
from
me,
well
I
got
to
take
it
over.
J
C
Sure
yeah,
thank
you
for
that
comes
down
to
some
of
the
efficiencies
that
we've
done
by
allowing
the
meetings
to
happen
virtually
which
allows
for
more
efficiencies
and,
of
course,
hiring
new
people
as
well,
and
so
we
we
recognize
that
you
know
this
is
albertans
that
are
that
are
hurting
when,
when
they're
having
some
of
these
issues,
many
of
them
are
vulnerable,
and
so
we
need
to
be
able
to
respond
in
a
timely
fashion.
C
And
so
that's
why
we
put
many
of
these
process
improvements
in
place,
in
addition
to
the
new
hiring
so
that
we
can
achieve
our
performance
objective
and
and
never
have
a
problem
achieving
it
again
and
that's
the
lines.
That's
the
standard
we've
really
set
for
ourselves
to
never
get
in
trouble
in
this
area
again,
we
need
to
always
be
able
to
deliver
on
this
metric.
J
I'd
like
to
shift
over
to
talking
a
little
bit
about
audit
and
investigations,
I
see
on
page
194
of
the
government
estimates
line
item
3.2
that
your
ministry
under
10
audit
and
Investigation
Services
that
protects
albertans
and
the
Integrity
of
government
services
provided
to
albertans
I,
also
see
on
page
195
of
the
estimates
that
the
operating
expense
for
has
a
slight
increase
from
7.4
million
to
7.9
million
dollars.
So
can
you
elaborate
a
little
bit
on
what
kind
of
audit
Investigation
Services?
C
British
government
is
committed
to
ensuring
that
consumers
are
treated
fairly
and
ethically
in
the
marketplace.
This
small
budget
increase
will
help
ensure
that
Staffing
levels
needed
to
do
this
work
could
be
maintained.
It's
the
government's
job
to
protect
albertans
from
being
taken
advantage
of,
and
we
want
albertans
to
know
that
we
have
their
backs.
The
consumer
protection
act
prohibits
businesses
from
charging
a
price
that
grossly
exceeds
the
price
of
a
similar
good
or
service,
without
informing
the
consumer
of
the
difference,
and
the
reason
for
that
difference
now.
C
I
should
say
that
consumers
can
report
suspected
unfair
practices,
including
pricing,
without
explanation
on
grocery
items
that
grossly
exceed
the
price
of
assume
item
to
the
reported
rip-off
line
at
1-877-427-4088
or
file.
A
Consumer
complaint
online
at
alberta.ca
service,
Alberta
and
red
tape.
Production
protects
albertans
to
investigation
of
potential
violations
of
consumer
protection
and
tenancy
laws.
C
The
special
investigation
unit
and
the
compliance
and
audit
Branch
help
protect
and
ensure
the
Integrity
of
government
Registries
student
aid
and
Doctor
billing
systems,
through
both
protective
audits,
as
well
as
the
investigation
of
potentially
illegal
activities.
For
example,
both
Advanced
education
and
health
sent
out
cases
of
fraudulent
activity
for
further
investigation
charges
can
then
be
laid
towards
these
individuals,
as
we
just
recently
saw
with
respect
to
one
Edmonton
doctor
in
2022
that
had
over
billed
to
the
tune
of
millions
of
dollars.
C
The
investigation
unit
also
provides
services
to
Motor
Vehicles
to
ensure
the
Integrity
of
the
Alberta
driver's
license
and
ID
card
and
I
I
have
to
say.
I
I
went
for
a
tour
of
this
unit
and
it's
amazing
they.
They
are
a
special
investigative
unit
with
some
pretty
incredible
tools.
At
their
disposal
to
get
this
job
done,
one
of
them,
of
course,
is
is
facial,
recognition,
software
and
and
and
other
forensic
type
of
tools
and
I
was
actually
quite
surprised.
Thank.
B
F
Anyway,
it's
so
great
to
see
that
we've
been
talking
about
red
tape.
I,
don't
think
that
we've
talked
about
red
tape
at
committees
across
the
entire
term,
more
than
we
have
here
this
evening,
which
you
know
obviously
has
been
a
major
Focus
for
the
government
since
2019
it
was
mentioned
throughout
every
business
plan
for
every
Ministry,
including
targets
and
metrics.
F
This
ministry,
of
course,
was
originally
projected
to
spend
somewhere
between
10
and
12
million
of
taxpayer
dollars
over
the
course
of
the
30th
legislature,
and
now
here
we
are
in
2023
it's
on
its
third
Minister
and
as
I
look
across
the
business
plans
for
each
Ministry,
there's
only
a
handful
that
barely
make
mention
of
the
word
red
tape.
F
So
I'm
hearing
about
all
this
Pride
around
red
tape
reduction,
and
yet
we
seem
to
have
almost
abandoned
it.
So
I'm
just
wondering
why
that
is
Minister.
Also
in
reference
on
page
118.
Here
with
the
2
million
I
know,
there
was
a
lot
of
posturing
by
the
former
Premier
and
the
former
red
tape
Minister
about
inter-provincial
red
tape.
F
F
I've
had
many
discussions
and
consultations
over
time,
for
example,
with
the
Alberta
craft
beer
industry
who
say
they
can't
get
into,
for
instance,
the
Ontario
Market,
in
the
same
way
that
Ontario
producers
can
gain
access
to
the
Alberta
Market
I'm,
just
wondering
if
there's
been
any
progress
with
regards
to
other
provinces,
reducing
their
red
tape
to
kind
of
level
that
playing
field
or
are
we
still
just
kind
of
hoping
and
praying
that
our
producers
will
get
a
chance
here,
rather
than
having
everybody
else,
come
into
Alberta
and
eat
their
lunch?
F
A
quick
reference
to
outcome,
two
on
page
117
of
your
23
business
plan
in
2.1,
League
government,
red
tape,
reduction
efforts
to
improve
Service
delivery,
remove
unnecessary
regulatory
administrative
burdens
on
Alberta
and
businesses,
I'm
just
kind
of
wondering,
when
are
the
red
tape
reduction
efforts
Was
the
removal
of
this
1976
coal
policy,
which
did
cause
a
massive
uproar
without
Burton's
across
the
province
and
now
is
the
newest
Minister
assigned
to
red
tape.
F
How
are
you
ensuring
that
another
Fiasco
like
this
never
occurs
again
when
it
comes
to
removing
of
old
regulations?
F
Are
you
leading
these
efforts,
or
are
you
simply
being
directed
out
of
the
premier's
office
in
reference
that
will
come
to
again
in
2.2
one
clear
example
of
red
tape
found
during
the
height
of
the
pandemic,
when
business
owners
were
trying
to
access
government
funds
but
were
denied
because
they
used
the
wrong
browser,
while
applying
again
as
the
new
Minister
red
tape
party,
ensuring
that
this
never
happens
again
and
are
you
directing
other
Ministries
to
check
with
you
on
such
matters
before
they
make
changes?
F
And
then
one
final,
quick
question
before
I
pass
it
over
to
my
colleague,
Emily
Carson
I'm,
just
kind
of
curious
what
appears
to
be
a
brand
new
objective
of
red
tape
on
page
1995
of
the
government
estimates
under
section
three,
specifically
3.2
audit
and
investigations,
this
sign
item
has
been
projected
budget
of
7.9
million.
This
would
be
a
significant
increase
in
the
budget
for
red
tape
by
approximately
75
percent.
All
in
one
shot.
F
What
kind
of
red
tape
Audits
and
investigations
are
taking
place
and
are
they
due
to
any
other
hastily
removed
regulations
and
then,
finally,
around
some
of
the
removal
of
regulations
by
the
former
environment
Minister
under
the
guise
of
red
tape?
With
reference
to
the
incident
at
Curl,
Lake
I'm
wondering
what
efforts
are
being
done
to
ensure
that
any
more
red
tape
when
it
comes
to
Environmental
Protections?
Are
you
undertaking
to
make
sure
that
this
Master,
like
this,
never
occurs
again
and
chair
I
will
pass
it
over
to
O'malley
Carson.
H
Thank
you,
madam
chair,
with
all
my
time
left
here,
I'd
like
to
get
back
to
a
question.
I've
asked
twice
now
line
item
2.1
on
page
195
regarding
the
operating
expenses
specific
to
the
rtdrs
I'm,
hoping
the
minister
is
able
to
provide
that
for
the
22-23
year,
as
well
as
the
projected
cost
for
the
23-24
year
going
back
to
the
covering,
but
oh
I'm,
going
to
run
out
of
time.
Well,
it
was
a
nice
try
anyway,
Madam
chair.
Thank
you.
C
For
five
minutes,
so
thank
you,
chair,
thank
you,
chair
and
thank
you
to
the
members
option
for
the
questions.
I'll
just
I'll
talk
about
the
the
Imperial
oil
issue.
That's
something
that's
a
regulatory
matter
in
front
of
the
regulator,
so
it's
not
appropriate
as
a
member
of
executive
Council,
but
I
comment
on
that.
So
I'm
going
to
leave
that
leave
that
one
there
I
also
wanted
to
deal
very
quickly.
3.1
and
3.2
are
two
separate
items.
C
C
In
in
terms
of
the
a
red
tape
would
reduction
I,
you
know,
I
in
the
business
plan.
I
said
I
was
I
was
surprised
by
your
comments,
and
so
I
can
I
can
assure
you,
as
the
minister
of
service,
Alberta
and
red
tape,
reduction.
I
am
responsible
for
the
for
the
red
tape
production
and
it
is
Alive
and
Well
in
our
government,
and
that
has
not
changed,
and
nor
is
it
going
to
change.
C
Well,
we
in
fact
I
believe
it's
in
every
ministry's
mandate
letter
as
I,
recall
and
but
please
correct
me
if
I'm
wrong,
I
believe
it's
in
every
mandate
letter
we
we
received
an
A
minus,
and
this
a
minus
was
the
only
a
in
the
country.
It
was
the
highest
Mark
in
the
country
and
it
is
a
result
of
the
incredible
efforts
of
of
everyone
across
across
government
that
contributed
to
all
the
red
tape,
production
initiatives
and
and
I
mentioned
it
before
at
every
trade
mission
that
I've
gone
on.
C
The
message
is
the
same:
we've
reduced
corporate
taxes,
we've
cut
red
tape,
we
have
a
business
friendly
environment
and
and
we're
open
for
business,
and
the
example
that
I
give
them
is
the
designated
industrial
zones,
because
one
of
the
challenges
that
many
jurisdictions
is
water
approvals-
and
we
have
a
pilot
right
now
in
the
industrial
Heartland,
where
the
first
three
water
approvals
are
already
done
and
taken
care
of,
so
that
it's
a
easier
for
a
company
that
is
coming
to
build.
Let's
say
a
petrochemical
facility.
C
They
don't
have
to
start
at
their
early
days
and
at
the
beginning
to
get
a
water
license.
That's
all
been
done
for
them
and
it's
those
like
kind
of
things
that
will
help
them
get
to
yes
sooner
and
that
it's
contributing
to
the
2.1
billion
dollars
that
we've
saved
job
creators
since
since
coming
to
government.
C
So
I
I
just
want
you
to
say
that
red
tape
reduction
is
alive
and
well
at
the
Goa,
and
we
have
eliminated
a
net
30
reduction
of
the
red
tape
and
we
will
get
to
33
by
the
end
of
2023..
C
Do
we
do
we
do
a
stretch
Target
of
another
10
percent,
or
do
we
make
it
more
of
an
outcomes
based
and,
and
we
are
starting
to
see
in
other
jurisdictions
that
they
are
focusing
on
a
more
of
an
outcomes-based
approach,
or
do
we
have
a
hybrid
and
have
both
you
know,
we
we
haven't
decided,
certainly
would
love
some
feedback
from
you
on
that
which
you'd
like
to
see
all
I
can
tell
you
is
that
we
are
as
committed
now
as
ever,
to
reducing
the
unnecessary
regulatory
burden
that
exists
in
in
this
province,
so
that
we
can
help
job
creators
create
jobs
for
albertans,
because,
ultimately,
that's
that's
that's
the
win
for
for
everybody.
C
You
know
there
was
an
example
of
the
Alberta
craft,
beer,
industry
and
inter-provincial
trade
in
general,
and
you
know
on
on
this.
One
I
I
will
just
say
that
you
know
we
we
believe
in
free
trade.
We
know
that
it
is,
you
know,
through
increased
competition
and
more
choice
for
our
markets,
that
we
are
going
to
create
investment
and
stimulate
the
economy
and
create
jobs
and
and
listen
I.
You
know
we.
C
C
So
we
want
to
bring
down
those
trade
barriers
and
it
means
we
have
to
be
bold
and
and
Lead
first
we're
prepared
to
do
that
and
I
think
that
you're
you're,
seeing
that
in
some
of
our
policies,
you
know
because
we
we
we
do
have
some
issues
with
BC.
For
example,
they
just
won't
allocate
enough
shelf
space
for
our
spirits,
and,
and
so
we
have
to
work
with
those
jurisdictions
to
get
Alberta
products
on
the
shelves
and
other
provinces.
C
But
for
sure
we
are
not
afraid
to
be
bold
and
to
lead,
and
so
the
rest
of
the
country
can
can
follow
us
and
the
path
that
we're
taking.
B
E
E
Can
you
come
out
in
detail
about
where
the
funding
is
going
and
how
it
is
going
to
improve
improve
the
backlog?
What
are
your
plans
for
further
reduction
turn
down
times
for
land
I
land
titles
in
the
coming
year?
What
are
your
Travelers
for
this
year?
E
How
much
of
the
Land
Titles
backlog
has
Department
managed
to
clear
through
already
how
many
full-time
equipment
ftes
do
we
have
in
the
department
specifically
focused
on
reducing
and
finally,
are
there
any
plans
to
further
increase
Staffing
levels
dedicated
to
the
land
title
registration
process
to
help
speed
up
the
turnaround
time?
How
does
this
reflected
in
this
current
budget.
C
C
I
will
you
know
I've
got
predecessors
in
this
role
that
did
a
backup
job
and
he
also
commented
on
the
officials
as
well
and
and
and
as
many
of
us
in
this
room
know
their
their
goal
is
to
to
provide
Fearless
advice
and
then
have
Flawless
execution
and
all
the
while
doing
it
while
being
invisible
in
the
background,
and
they
hate
to
get
accolades
for
the
great
work
that
they
do
so,
but
certainly
we
all
in
this
room
do
appreciate
it.
So
thank
you
for
recognizing
that
I
appreciate
it.
C
The
money
from
from
budget
2023
and
the
increased
staff
will
allow
the
backlog
to
be
eliminated
this
year.
Exact
dates
depend
on
what
the
incoming
volume
will
be.
This
spring,
the
funding
will
be
primarily
used
for
Staffing
and
actions
have
already
been
taken
to
see
results.
The
lab
title's
office,
a
full-time
equivalent
count,
was
93
staff
in
April
of
2021
and
has
increased
by
110.
Today,
more
than
double
funding
is
also
going
to
support
long-term
Solutions
service,
Alberta
and
red
tape.