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From YouTube: At Your Service, Mental Health, October 2022
Description
In this episode of At Your Service, hosts Susan Love and Ryan Voegtlin discuss Mental Health with Catherine Gray, Clinical & Deputy Director of the Anne Arundel County Mental Health Agency, and Jennifer Corbin, Crisis Response Director with the Anne Arundel County Mental Health Agency.
A
B
Thanks
for
having
us,
I'm
Jen,
Corbin
I'm,
the
director
of
the
Anne
Arundel
County
crisis
response
system,
which
is
a
24-hour
resource,
offering
services
for
what
we
call
Behavioral
Health,
which
is
any
family
or
individual
who's
experiencing
a
mental
health
crisis,
a
substance
use
issue
or
really
just
needs
help
connecting
to
resources
such
as
housing
food.
We
are
kind
of
the
Interceptor
to
kind
of
helping
families
get
to
the
support
they
need.
The
important
thing
to
remember
I
know
we're
called
crisis
response,
but
it's
not
necessarily.
B
C
I'm
Catherine
gray,
I'm
The,
Clinical,
Director
and
deputy
director
for
the
Anne
Arundel
County
Mental,
Health
Agency,
and
we
we
are
the
planner
and
coordinator
for
Behavioral
Health
Services
for
Anne
Arundel
County.
So
we
collaborate
with
all
of
our
Community
Partners
to
identify
what
the
gaps
are
in
service
and
then
also
identify
how
to
fill
those
gaps.
What
services
are
needed
for
our
children
and
for
our
adults
in
the
community?
Well,.
D
C
C
D
C
So
world
international
World
mental
health
month
is
October.
As
you
said,
this
is
really
to
gain
awareness
internationally,
not
just
here
in
the
US
but
really
around
the
world
on
mental
health
issues
and
really
start
to
look
at
how
we
eliminate
some
of
those
gaps
for
people
around
the
world.
We
also
have
Children's
Mental
Health
Awareness
Month,
which
is
in
May.
We
we
typically
do
a
big
push
for
resources
engaging
the
community.
C
There
are
signs
at
the
libraries
that
have
links
to
services
and
we'll
actually
be
doing
the
same
for
international
Mental,
Health
Awareness
Month.
There
will
be
QR
codes
at
the
libraries
you
can
just
scan
it
and
it'll.
Take
you
right
to
our
website,
which
has,
as
all
of
our
crisis
response
numbers
and
also
our
network
of
care.
Awesome.
A
B
So
it's
a
big
system
compared
to
other
counties.
We
have
really
grown
over
the
last
couple
years.
I
think
we're
best
known
for
our
warm
line.
Yes,
which
is
24
7.,
never
shuts
down.
People
can
call
that
number
in
order
to
kind
of
ask
the
questions
they
need
if
they
need
linkage
to
something
as
well
as
if
they
just
need
someone
to
talk
to
or
get
some
guidance
on
next
steps.
B
So
we
call
it
a
warm
line
instead
of
a
hotline,
because
we're
not
just
Fielding
calls
for
people
who
are
at
risk
of
farming
themselves
or
having
deep
depression
where
we're
extremely
concerned.
But
we
really
take
any
call
and
we
make
sure
that
we
are
a
little
bit
of
have
a
little
bit
of
knowledge
about
a
lot
of
things.
B
So
that's
why
you
know
I
talk
a
lot
about
being
a
connection
to
resources
as
well,
so
we
can
give
you
numbers
of
places
to
call,
but
also
so
follow
up
to
make
sure
you
get
connected
to
the
resource
you
need.
So
that's
the
one
piece.
The
part
that
we're
better
known
for
is
our
mobile
crisis
team,
which
is
our
two
clinicians
who
work
very
closely
with
the
police
department,
but
also
go
out
in
the
community
and
help
families
who
may
need
help
at
their
home.
B
It's
a
way
to
get
connected
and
do
kind
of
a
quick
assessment
to
see
what's
going
on
and
how
we
can
better
help
them
get
the
services
they
need.
But
we
are
on
police
radio.
So
a
lot
of
times
we
get
called
out
because
really
People's
First
Call
is
normally
to
the
police
department
is
to
dial
9-1-1,
and
so
our
hope
is
to
start
getting
some
education
out
there.
B
A
B
E
B
Back
so
right,
we've
been
in
these
patterns,
and
so
we
get
a
lot
of
calls
to
just
kind
of
help.
What
can
we
do
to
help
our
child
adjust?
You
know
we
work
very
very
closely
with
the
schools
right,
so
we're
able
to
kind
of
help,
connect
that
resource
or
go
out
to
the
schools
or
talk
with
the
school
counselors
to
say,
Hey.
You
know
we
go
out,
we
meet
with
the
family,
we
get
releases,
and
then
we
just
try
to
help
make
a
connection.
B
B
C
Sure
so,
obviously,
Anne
Arundel
County
Public
Schools
is
an
extraordinary
partner
of
ours.
One
of
the
things
that
I
think
is
important
to
keep
in
mind
is
prior
to
covid.
Mental
health
was
actually
on
the
Forefront
of
public
school
administrators
Minds
already
right.
So
these
were
issues
that
weren't
just
suddenly
discovered
during
covert
that
our
kids
are
struggling
100.
So
what
what
we
did
with
our
mental
health
task
force
is
really
sort
of
develop
a
plan
for
how
do
we
address
this
and
that
that
has
been
phenomenal.
What
covid
did,
though,
is
really
highlighted.
C
Some
inequities
we
have
in
our
system.
It
highlighted
some
gaps
that
we
have
with
Service
delivery,
but
it
also
provided
us
an
opportunity.
We
really
have
been
talking
a
lot
about
mental
health
and
particularly
Children's
Mental
Health,
but
it
also
leads
into
questions
about
the
parents,
mental
health,
you
know
being
home
for
two
years,
trying
to
work
in
parent
children
and
teach
children,
and
you
know
that
that
was
really
really
hard,
but
we're
really
looking
at.
How
do
we
come
out
of
this?
How
do
we
provide
those
Services?
C
You
know
we
were
fortunate
that
a
lot
of
the
services
could
go
virtual,
but
we're
finding
that
kids
and
families
really
like
those
in-person
Services
those
those
human
connections
to
other
people
and
that's
where
the
school
system
is
so
important,
because
that's
where
kids
go
every
day,
that's
where
they
get
that
human
connection
from
their
friends
from
their
teachers
from
kids
in
the
hallway.
So
so
that
piece
is
so
fundamental
to
really
helping
children
dealing
with
that
social
isolation
and
those
anxieties.
C
D
And
I
think
what
you
said
also
has
been
all
up
in
on
the
Forefront.
It
also
is
open
up
that
idea
of
reducing
the
mental
health
stigma
talking
about
it.
It's
okay,
if
you're,
not
okay,
that
you
know
that
that
statement
to
just
talk
about
it
and
I
think
that's
been
a
positive
that
we
can.
You
know,
look
at
also
absolutely.
C
We
really
are
starting
to
talk
about
not
just
hey.
How
are
you,
but
really?
How
are
you
right
and
not
asking
once
but
asking
again
we're
starting
to
notice
in
our
friends
and
our
family
members?
Things
are
as
they
used
to
be
and
we're
we're
paying
attention
and
that's
a
really
good
thing.
Now
we
just
need
to
make
sure
we're
paying
attention.
What
do
we
do
next
right,
yeah,
great
and.
B
So
we
have
a
really
great
relationship.
Now
we
spent
a
lot
of
time.
I.
Think
people
don't
realize
over
the
last,
probably
four
or
five
years-
training
up
our
administrators
and
our
school
staff
to
be
aware
and
how
to
utilize
the
warm
line,
and
so
what
we've
been
able
to
do
is
connect
with
the
administration
and
counselors,
and
so
they
can
reach
out
to
the
warm
line.
Process
calls
try
to
decide
what's
what
resources
they
can
offer
to
families,
which
has
been
really
a
key
to
some
successes.
B
We've
had
another
piece,
I
think
people
don't
realize
is
our
sros
and
our
middle
and
high
schools
right.
We
have
our
crisis
intervention
team,
which
is
another
part
of
our
crisis
system
in
which
the
police
department
is
actually
embedded
in
crisis,
and
so
we
have
special
trained
officers
paired
with
clinicians
some
more
some
with
for
some
of
our
more
severe
calls.
B
But
what's
really
cool
is
during
covid
many
of
the
sros
came
in
and
worked
in
the
crisis
system,
and
so,
while
they
already
had
the
training
to
kind
of
help
out,
putting
them
back
into
school
after
covet
has
been
a
game.
Changer
for
us
they're
able
to
identify
more
they're,
more
able
to
know
the
resources
because
they
were
sitting
in
crisis
during
during
covet
and
learning
those
resources,
so
I
think
one
of
the
key
things.
D
Yeah,
that's
excellent
and-
and
you
also
mentioned
the
police-
and
that
was
something
you
said
earlier,
and
and
can
you
talk
to?
Can
you
talk
about
that
relationship
that
you
have
with
the
police
because
I
you
know
you
said
that
a
lot
of
times
people
call
the
police
rather
than
the
warm
line
and
and
but
I
think,
there's
a
special
relationship
that
the
crisis
response
has
with
the
police
that
maybe
the
public
isn't
totally
aware
of.
Can
you
talk
about
that?
A
little.
B
Bit
Yeah
so
we're
really
kind
of
embedded
as
part
of
the
police
department
in
a
way,
even
though
we're
a
different
agency
and
I
think
what's
unique,
is
we
hear
on
TV
all
the
time
we
need
to
send
more
mental
health
clinicians
on
police
calls?
We've
been
doing
that
since
99..
Our
relationship
is
amazing.
With
the
police
department,
we
have
12
officers,
you
know
10
officers,
a
sergeant
lieutenant
housed
at
crisis
response
on
top
of
over
I.
Think
it's
about
200
people
trained
in
mental
health
in
the
police
department
on
patrol.
A
F
Hi
I'm,
Dr,
Mark,
Bedell
and
I
am
proud
to
be
the
superintendent
of
Anne
Arundel
County
Public
Schools,
a
district
of
85
000
students
and
14
000
dedicated
employees.
We
are
on
our
way
to
being
the
best
school
system
in
Maryland
and
we
could
use
your
help
to
get
there.
Consider
one
of
these
many
careers
with
us.
E
A
Ers
welcome
back
to
At
Your
Service,
so
we
are
joined
again
today
by
Anne
Arundel
mental
health
agency.
So
welcome
back
ladies,
when
we
left
off,
we
were
talking
about.
You,
know,
crisis
response
and
supports
in
Anne,
Arundel
County,
Public
Schools,
but
I'm
going
to
shift.
Can
you
talk
a
little
bit
about
the
network
of
care
and
how
this
supports
the
citizens
and
the
families
of
Anne,
Arundel,
County
sure.
C
So
network
of
care
is
a
web-based
resource
directory.
We
just
relaunched
it
as
a
a
recommendation
from
the
mental
health
task
force,
which
we
partner
with
the
school
system
on
what
they
were
really
looking
at
is
how
do
we
get
the
information
in
the
hands
of
families
and
we
have
network
of
care.
It
is
actually
Statewide.
Anne
Arundel
County
has
their
own
page,
which
lists
all
of
the
services
in
Anne,
Arundel
County,
and
it's
a
Behavioral,
Health
page
and
Behavioral
Health
means
mental
health
and
substance
use.
C
So
it
is,
it
is
when
you
go
on
network
of
care.
You
can
just
type
in
the
search
bar
kind
of
what
you're
looking
for
therapy
medication
management,
wellness
groups
or
you
can
type
in
what
ZIP
code
you're
looking
for,
and
you
can
actually
find
all
the
services
in
your
ZIP
code
when
you
do
that,
there's
a
geolocation
that
will
show
you
on
a
street
level
where
those
services
are
so
how
close
is
it
to
home?
Is
it
on
a
bus
line?
C
Those
are
things
that
are
very
important
to
families,
and
then
it
will
also
tell
you
what
kind
of
insurance
it
takes
in
addition
to
that
as
a
resource
there
are
articles
written
all
of
them
are
on
an
eighth
grade
level.
They
are
also
hand
translated
into
about
40
other
languages,
so
it
is
not
only
in
English.
One
of
the
beauties
of
that
is
when
you're
first
dealing
with
symptoms
of
a
mental
health
issue,
you're
not
really
sure
what
it
is
right.
What
to
do
where
to
get
help.
C
You
can
read
one
of
those
articles
or
several
of
those
articles
and
really
get
an
idea
of
okay.
I
think
this
is.
This
is
sort
of
what
I'm
dealing
with
right.
Here's,
where
I
get
help
you
can
type
in
your
ZIP
code.
You
can
type
in
therapy
and
a
list
of
providers
will
come
up
and
then
you
just
call
and
make
the
appointment
yeah.
A
D
And,
and
so
you,
you
really
laid
out
how
how
someone
can,
how
parent
can
get
into
that
system
and
and
search
what?
If,
what,
if
a
parent
is
not
that
technology
technologically
savvy
or
just
needs
that
extra
support
to
guide
them
are
there
is,
is
there
a
way
they
can
get
that
support
with
with
the
network
of
care?
Are
there
any
people
that
they
could
reach
out
to.
D
B
I
think
we
spent
a
little
time
talking
about
the
crisis
system
and
really
the
pieces
of
kind
of
Crisis
coming
out
as
things
are
happening,
but
there
are
some
really
cool
pieces
to
our
system
that
are
more
of
a
follow-up
piece.
We
have
our
care
coordination.
Like
I
said.
Our
warm
line
is
not
just
for
people
who
are
suffering
with
mental
health
or
substance
use,
it's
a
resource
base
too,
and
so,
if
someone
is
struggling
with,
maybe
risk
of
eviction
or
struggling
with
getting
their
insurance,
or
maybe
they
need
an
ID.
B
We
actually
have
ways
to
help
them
in
our
care.
Coordination
system
can
help
them.
We
have
care
coordinators
that
can
either
get
on
the
phone
with
them
and
explain
to
them
the
process.
If
they
need
help,
we
can
meet
them
down
at
like
Social
Services.
We
have
an
amazing
Report
with
our
department
of
social
services.
So
if
we
need
to
go
down
there
and
kind
of
help
guide
them
through
that
we
will.
B
If
you
have
an
appointment-
and
you
know
that
you
need
a
few
pieces
of
documents,
we
will
kind
of
help,
explain
to
you
how
to
get
them.
The
other
real
cool
piece
that
we
have
is
it's
it's
sad
to
say,
but
a
lot
of
people
are
ending
up
in
our
emergency
rooms
for
Mental
Health
crisis,
and
if
you
are,
we
have
a
hospital
diversion
program
in
which
we
can
help
you
at
the
hospital.
B
After
your
evaluation
is
done,
and
if
you
need
connection
or
resources,
we
have
social
workers
that
will
actually
help
guide
you
through
that
piece
as
well,
which
is
a
really
important
piece
people
get
overwhelmed.
They
think
that
the
hospital
is
going
to
be
the
place
that
sets
them
up
for
that
appointment
when
they're
in
crisis,
but
they're
not
they're,
just
really
assessing
for
safety,
and
so
you
end
up
back
home
stuck
again,
not
knowing
so
we
have.
C
Thank
you
so
it
on
our
side,
there's
a
couple
of
Grant
funded
programs
that
are
very
very
near
and
dear
to
my
heart.
One
is
our
mentoring
program.
We
have
had
this
for
probably
about
15
years
and
we
recently
expanded
it
just
because
of
the
demand
we
were
seeing
more
and
more
younger
children
that
could
benefit
from
it.
So
we
we
opened
a
second
portion
of
that
program.
There's
another
program
called
healthy
transitions,
also
Grant
funded,
which
really
kind
of
helps
transition,
kids
from
young
adulthood
into
adulthood.
C
So
working
on
employment
skills
working
on
Rehabilitation
goals,
like
you
know
how
to
how
to
navigate
systems,
how
to
navigate
doing
resumes
that
sort
of
thing.
So
those
are
all
gaps
that
we
saw
that
we
just
added
to
our
system
not
funded
by
by
any
type
of
insurance,
but
we
have
the
ability
to
apply
for
Grants
when
we
see
gaps,
excellent.
D
What
you
had
mentioned,
you
know
Behavioral
Health,
including
mental
health
challenges
and
also
substance
use.
If
we
have
a
parent
who's
watching
or
or
student
who's
watching,
who
needs
some
support
with
substance
use?
What
would
what
would
you
recommend
in
terms
of
them?
Would
you
recommend
they
call
the
one
line?
What
kind
of
supports
are
available
for
them.
B
I
think
the
first
part
is
to
call
the
warm
line
and
kind
of
process
what's
going
on
and
what
help
they're
looking
for.
But
if
they're
not
comfortable
doing
that,
we
have
our
safe
station
program,
which
is
part
of
the
crisis
system
in
which
someone
can
present
at
any
fire
or
police
station.
That's
41
entry
points
throughout
our
County,
where
they
can
go
and
say
that
they're
looking
for
help
and
one
of
us
will
come
out
and
kind
of
help
get
them
connected.
We
still
encourage
people.
If
you
can
call
the
warm
line.
B
Let
us
meet
you
where
you
are,
but
if
you're
not
comfortable
with
that
or
you're
unsure,
you
can
go
to
one
of
those
locations
and
will
help
get
you
the
resources.
You
need
also
remembering
that
we've
worked
over
the
last
couple
years
with
our
school
system
and
they
now
have
the
star
program,
which
is
amazing
for
our
adolescents
who
can
go
and
and
then,
if
they're
struggling
with
substance
use,
they
can
reach
out
through
the
star
program
and
get
the
help.
B
They
need
right
there
in
school,
but
I
want
people
to
know
that
you
know
our
warm
line
is
also
available,
as
well
as
police
and
fire
have
taken
a
big
initiative
to
help
us
with
getting
keep
people
connected.
So
it's
kind
of
a
warm
welcoming
spot
where
they
can
wait
until
we
can
get
to
them.
Excellent.
D
I
think
you
know
there
are
many
parents
out
there
who
are
struggling
with
that
with
their
with
their
children.
So
it's
great
to
know
that
that
supports
us.
Those
supports
are
available.
You
talked
about
some
programs.
Can
you
Catherine?
You
want
to
start,
maybe
talk
about
some
educational
workshops
or
trainings
that
are
available
for
families
within
the
county.
Yeah.
C
C
We've
done
them
in
the
schools,
if
there's
a
Community
Association
that
wants
them
we're
doing
a
couple
for
churches
on
a
Sunday,
it's
anywhere
from
60
to
90
minutes
super
easy
teaches
some
very
simple
usable
skills
and
we
do
them
for
adults
because
we
do
want
our
adults
to
be
resilient
too,
and
then
parents
of
teens
and
all
the
way
down
to
parents
of
zero
to
fives
and
then
for
teens
themselves.
So
you
know
we
we
really
look
at
how
we
handle
our
day-to-day
stressors.
Are
we
flexible?
C
C
But
anytime
we
see
gaps
in
trainings,
we
either
get
certified
in
those
trainings
ourselves
or
we
can
find
trainers.
You
know,
Pennsylvania
is
not
that
far.
Virginia
is
not
that
far
where
we
can
bring
them
here
to
our
County.
You
know
we
recently
had
Ken
Ginsburg
come
he's
an
expert
he's
phenomenal
and
that
that
we
want
open
to
the
communities
for
to
our
community
members.
D
B
There
is
actually
we
spend
a
lot
of
time
in
the
community,
whether
it's
at
community
events
educating
people
right
at
our
table
to
participating
in
programs
I'm
a
trainer
for
family
Maryland
family,
a
coalition
Coalition
of
families
in
which
we
I
do
in
our
segment
there
for
them,
but
we
also
have
The
Sound
of
Silence,
which
is
a
program
in
school
which
I
really
really
encourage
parents
to
get
out
and
get
to
one
of
those
schools.
That's
having
it
we're
trying
to
do
it
in
different
areas.
B
I
know,
I
think
we
have
four
or
five
schools
already
on
board
for
October
and
November
in
which
it
used
to
be
it's
a
spin-off
of
not
my
child,
which
was
based
on
the
substance,
use
education,
but
we've
taken
it
to
a
bigger
extent.
Now,
where
we
are
really
incorporating
students
from
our
sad
programs,
as
well
as
talking
about
Mental
Health
social
media
stressors,
along
with
substance
use,
so
we've
really
broadened
it
to
kind
of
Hit.
B
A
C
C
A
thing
to
remember
is
you:
don't
have
to
have
insurance,
you
don't
have
to
have
Medicaid
to
access
that
system,
there's
actually
funding
for
people
who
are
uninsured
or
under
insured,
so
our
public
Behavioral
Health
System,
is
extraordinarily
robust
in
the
state
of
Maryland.
We
are
very,
very
fortunate
to
have
the
number
of
services
that
we
have,
and
that
goes
anything
from
kind
of
the
low
end
Services,
which
are
therapy
and
MET
Management,
to
targeted
case
management
to
rehabilitative
services.
C
To
on
our
adult
side,
we
actually
have
Housing
Services
for
our
folks
with
more
severe
and
persistent
mental
illness
and
then
all
the
way
up
for
kiddos
residential
treatment
and
inpatient.
On
our
private
side,
we
still
have
some
disparities
between
our
folks
with
private
insurance
and
public
insurance,
so
the
system
isn't
quite
as
robust.
However,
what
we
have
elected
to
do
is
apply
for
some
grant
funding
that
allows
children
with
private
insurance
to
access
some
of
those
services
in
our
public
system.
C
So,
like
our
care
coordination
services,
our
kiddos
with
private
insurance
can
actually
access
those.
So
that's
a
good,
a
really
nice
piece.
The
other
nice
thing
is
most
of
our
public
providers,
who
take
Medicaid,
also
take
private
insurance,
so
you
wouldn't
necessarily
know
whether
it's
a
public
provider
or
private
provider,
because
the
majority
now
are
taking
both
and
all
of
those
are
listed
on
network
of
care.
D
As
we
kind
of
wrap
up,
you
know,
as
we
celebrate
World
mental
health
month.
What
are
some
final
messages?
You
have
for
Anne
Arundel
County
Public
Schools
parents,
Guardians
students,
staff
that
you
would
just
want
to
share
with
them,
as
as
they
as
we
bring
awareness
to
mental
health
and
and
Behavioral
Health
I.
B
Think
for
me
it's
just
you're,
not
alone.
That's
like
we
were
talking
about
stigma.
Let's,
let's
break
that
stigma.
Let's
make
it
just
like
going
to
your
regular
doctor
for
a
physical
that
going
to
see
someone
for
your
mental
health
is
just
as
normal.
So
if
we
all
start
carrying
that
same
philosophy
around
then
there
won't
be
this
stigma.
Absolutely.
C
For
me,
I
think
it's
just
talking
about
it
being
open
about.
What's
going
on
the
more
we
talk
about
mental
health,
like
we
talk
about
the
weather
right,
the
less
stigmatizing,
it
is,
and
that's
ultimately
our
goal.
We
don't
want
people
not
to
access
Services
right
because
they're,
afraid
or
they're
embarrassed
or
they
think
there's
something
wrong
right.
This
is
this
is
a
gift
to
you
to
be
well
right,
excellent.
D
Well,
thank
you
both
for
joining
us
today.
We
really
appreciate
it
and
I
think
our
audience
has
learned
a
lot
and
thank
you
all
for
joining
us
on
at
your
service
today
to
learn
more
about
the
mental
health
supports
in
Anne
Arundel
County,
and
we
look
forward
to
seeing
you
next
time
on
at
your
service.