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From YouTube: Tenant Landlord Commission Meeting | May 10, 2023
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A
Meeting
of
the
tenant
landlord
commission,
my
name
is
David
Tim
I
am
the
chair
of
said
commission
and
we
are
having
a
meeting
where
the
Housing
Commission
is
present.
Although
I
understand
that
they
are
not
technically
meeting
themselves
here
today,
so
we're
going
to
get
started
with
roll
call
for
those
present
and
then
move
to
approved
minutes
from
last
month.
So
I'll
just
start
here:
Matt
Royer
here
Kristen
Clegg.
B
A
A
I
I
will
unilaterally
approve
the
non-existent
business.
Oh
and
perfect,
Ryan
Whitaker
present
present.
Thank
you
beautiful.
It
wasn't
close
at
all
with
the
Quorum.
So
that's
great,
we'll
go
straight
into
oh
I,
see.
Thank
you.
I
think
you've
got
a
couple.
People
joining
us,
the
video
who,
from
the
commission
anyone
Geraldo
were
you
trying
to.
A
Okay,
so
with
that,
we
have
a
very
full
agenda.
It's
a
big
meeting
for
us,
obviously,
and
it's
important
to
have
the
Housing
Commission
here
as
we've
been
working
on
these
aging
agent
property
report
and
the
County's
been
hard
at
work
on
long-term
cash
strategies.
So
we're
excited
to
hear
that
presentation
from
Amnesia,
but
first
we're
going
to
go
to
public
comments
and
I
think
we
have
a
few
people
signed
up
so
I
understand
someone
named
Frank
Duncan
signed
up:
okay,
hey
Frank
good,
to
meet
you
how
it
works.
A
Here's
we
have
three
minutes
for
public
comments
and
you
know
we'll
put
up
a
timer
on
the
screen.
I
think:
okay,.
C
C
For
you
all
right,
I'm,
Frank,
Duncan
and
I
live
in
a
shelter
apartment
in
Arlington
and
I
sent
this
out
for
the
simple
fact
here
that
we
having
problems
in
my
apartment
comes
back,
and
so
the
other
resident
is
here
to
come
out
to
talk.
So
this
is
me
because
the
simple
fact
is:
I
have
been
there
since
it's
open
now,
I
have
the
papers
here
that
number
one.
We
got
a
problem
with
number
one.
C
C
B
C
In
there
is
like
senior
citizen
and
they
where
you're,
sick
and
they're
gonna
get
put
out.
Now,
we've
been
going
back
and
forth
over
this
water
bill
thing
yeah.
If
we're
in
the
public
company
like
I,
said
I,
have
proof
to
show
you
that
we
got
a
video
for
five
thousand
dollars
or
water
bill
for
one
month
now,
and
also
when
you
go
to
the
go
to
the
rent
office,
the
manager
is
so
disrespectful
that
she
do
not
have.
B
C
For
the
last
that,
since
the
corona
it'd
be
like
all
manager
and
they've
been
they've
been
trying
now
we
got
a
new
manager
called
Harbor
group
is
I'm,
gonna
I,
don't
have
number
one
copy
of
this.
I
don't
need
it,
but
the
new
managers
in
we
have
a
meeting
Friday
at
our
resident
and
they
want
the
meeting.
Now
they
came
up
with
it.
What
the
problem
is-
and
the
problem
is
the
same
thing
I'm
talking
about
and
if
it
wasn't
no
problem,
they
wouldn't
want
to
have
a
meeting
with
this.
C
So
I'm
just
going
to
just
pass
this
on.
You
have
to
look
at
it,
I,
don't
I,
don't
need
it,
but
it
was
just.
The
thing
is
when
it
went
back
and
forth
to
get
to
to
different
people
for
someone
to
come
and
look
at
the
problem
going
on
in
our
building
I
had
a
young
lady
to
go
in
there
that
don't
even
live
there.
She
went
to
the
head
manager,
he
had
manager,
told
her
to
go
to
the
office
and
induce
herself
and
then
let
them
know
what
she.
B
C
A
It
yeah
thank
you
so
much.
Thank
you.
Mr
Duncan
I
just
want
to
recognize,
for
the
record
that
Elder
baserto
is,
is
present,
Let's,
open
it
up
to
Commissioners
for
any
thoughts
or
questions.
Yes,
we're
done.
Yeah!
I'm!
Sorry,
yes,
go.
C
C
You
know
the
landlord.
My
thing
is:
it's
a
family
that
was
there
and
they
went
home
back
to
their
country
for
a
whole
month.
There
was
nobody
in
the
apartment
and
they
got
a
water
bill
for
110
dollars.
E
But
so
that's
but
I
understand
that
there
might
be
a
problem
with
the
billing.
There
might
be
a
leak.
There
might
be
a
number
of
different
issues.
That's
what
that's!
What
we
know
give
me
a
second,
so
what
I
would
suggest
you
do
is
ask
for
the
county
water
bill
that
they
that
the
building
received
in
order
to
pass
that
bill
along
to
whoever's
getting
a
high
bill.
E
They
should
be
able
to
prove
to
you
that
they
got
a
bill
of
x
amount
and
that's
why
you're
getting
what
you're
getting
and
and
then,
if
there's
a
leak
there
should
be
something
about.
You
know
that
your
landlord
might
have
to
deal
with
the
leaks.
It's
obviously
not
your
building.
So
if
there's
a
leak,
you
know
the
landlord
should
be
able
to
investigate
the
leak
and
frankly
they
should
be
able
to
get.
Usually
you
can
get
Bill
relief
from
the
county.
E
A
Matt,
oh,
what
was
the
the
time
frame
where
that
five
thousand
dollars
was
incurred?
You.
C
Right,
okay,
I
didn't
bring
this
up,
but
we
were
there
for
a
whole
whole
week
with
no
hot
water.
So
we
went
through
all
this
to
try
to
get
them
to
give
us
a
hot
water
and
they
couldn't
get
it
so
they
finally
gotta
finally
got
the
hot
water
and
then
my
thing
was
and.
A
I
understand
hey,
yes,
you
had
your
hand
up.
A
H
I
wanted
to
say
that
you
know
I'm,
remembering
thank
you
for
your
comments
and
for
your
favor
to
come
here.
I'm,
remembering
that
this
building
has
had
issues
since
2016..
They
were
actually
prior
to
what
happened
at
Serrano
and
the
same
thing.
Yes,
there
was
about
16
residents
and
the
same
things
were
occurring
there
that
are
occurring
at
Serrano
Apartments.
You
know
we
got
the
leagues,
we
got
the
bills,
security.
B
H
Sleeping
at
the
office,
no
hot
water,
we
have
security
issues
outside
of
the
building
around
the
building.
I
would
just
like
to
see
you
you
know.
I
was
one
of
the
residents
from
Serrano
Apartments
I
would
like
to
see
some
kind
of
action
taken
so
that
we
don't
keep
repeating
the
same
thing.
We
can
always
call
somebody
to
say
hey.
This
is
an
issue.
That's
happening
at
this.
H
G
C
Okay,
she
got
a.
C
It
didn't
feel
was
for
month
to
month.
It
is,
she
do
have
that
and
it's
the
thing
is
they'll
want
to
be
not
supposed
to
be
with
the
rent.
They
said
it
ain't
redirected,
you
got
a
different,
but
then
they
said
no,
both
of
them
together
right
now,
oh
no
go
ahead
so.
G
C
So
confusing,
because
the
central
fact
is
one
time
the
shelter
didn't
never
had
to
pay
water
and
then
all
of
a
sudden
it
just
popped
up,
half
over
painted
half
of
it
wasn't
and
half
of
that
was
paying.
It
was
the
people
that
wasn't
on
house,
Grant
or
or
section
8..
They
wouldn't
pay
more,
but
then
all
of
a
sudden,
they
put
it
all
back.
B
C
Is
well
I'm
glad
you
brought
that
up,
because
the
simple
fact
is
most
of
them
don't
have
a
lease
the
most
least,
the
the
last
time
they
had
a
lease
is
what
before
the
corona,
they
have
not
got
them
back
in
office
to
let
them
sat
in
new
lease
they're
working
on
their
Community
Services.
C
A
Yeah
chair
chair
Macbeth
of
the
Housing
Commission.
I
B
I
Think
it
would
probably
be
helpful
if
County
staff
is
able
to
set
up
a
meeting
with
the
management
at
the
Shelton
and
whatever
individuals
are
impacted
by
this,
to
try
and
sort
of
mediate
resolve
the
issue,
because
I
mean
it
definitely
sounds
like
there's
a
problem
and
I
think
the
county
should
be
able
to
to
step
in
at
least
help
get
to
the
bottom
of
that.
C
Okay,
while
back
I
went.
B
A
Sorry,
we
have
to
keep
it
right,
a
little
tight
schedule,
no
I
understand
I,
really
appreciate
you
coming
in
and
speaking
with
us
we're.
B
A
Start
looking
into
this
with
County
staff
and
we'll
contact
you
with
some
some
resources
following
the
meeting
rolled
up,
probably
will
be
the
one
to
send
that
to
you
and
if
you
have
any
other
further
concerns,
you
can
definitely
direct
it
to
back
to
rolda.
You
know
response
to
those
resources,
and
otherwise
you
we
encourage
you
to
contact
the
County.
If
there's
any
code
enforcement
issues
that
you
encounter
it's
difficult
to
start
some
of
these
processes
without
contacting
code
enforcement
first,
but.
A
L
I
just
want
to
just
say:
you
know,
there
is
a
clear
power
Dynamic
here
and
the
folks
that
are
living
in
cap
units
shouldn't
have
to
face
the
full
weight
and
strength
of
the
County
government
to
fix
their
water
bill.
I
think
that
they
shouldn't
have
to
come
to
the
Housing,
Commission
and
Lieutenant
landlord
commission
to
raise
the
issue.
I
think
we.
E
Essentially
they
have
the
right
to
say
to
Harbor
management
you're
not
doing
what
we
need
you
to
do
in
the
county
as
the
funding
source
for
that
yeah.
Those
entities
has
the
right
to
say
you
guys
need
to
exercise
a
lot
more
clear,
diligent
oversight,
so
I
think
we
should
I
think
that's
something
we
should
raise
as
a
commission.
To
be
honest
with
you,
it
probably
fits
very
well
with
I.
Don't
know
what
exactly
what
your
Charter
is.
But
I
would
imagine
if
it's
both
a
Housing,
Commission
Charter
ticket.
A
And
so
you'll
have
her
contact
information
and
go
from
there.
We
really
appreciate
your
testimony.
Mr
Duncan.
Thank
you.
Thank
you.
Okay,
we're
going
to
move
to
yes!
Our
next
public
comment
here
is
Sharon
Dunham
and
she's
provided
some
written
remarks,
but
we'll
also.
A
And
Hector
in
in
light
of
Miss
Dunn's,
disability,
I
think
a
reasonable
accommodation
with
regard
to
the
timers
appropriate.
M
M
Mary
and
it
had
children
so
many
issues,
but
today
I
want
to
focus
yourself
garbage
that
has
this
conference
for
two
years,
because
I'm,
not
speaking
in
heaven,
I
asked
my
mother
who's
been
there
with
me
for
about
a
year
because
of
my
my
story
didn't
come
up
it.
It
gives
the
rest
of
my
my
speech.
It
is.
M
J
Everyone
I'm
reading
she
wants
to
testimony
first
today.
My
testimony
is
concentrated
on
the
garbage
and
rodent
problem
and
the
years
of
clarity,
Court
included
our
images
which
demonstrate
the
issue
and
the
responsibility
of
blame
is
twofold:
tenants
and
management.
One
garbage
is
consistently
excuse
me.
Do
you
have
the
pictures.
N
J
More
than
just
I
left
there's
different
images,
so
those
it's
more
than
one
picture:
okay,
yeah,
okay,
so
two
garbage
is
visible
to
guests.
Visiting
residents
in
the
sea
building
three:
the
garbage
attracts
racks,
which
arrive
after
dark
for
feeding.
There
is
a
family
of
at
minimum
six
Rats,
the
rats
for
potential
safety
and
health
hazard.
J
The
garbage
areas
is
located
in
accessible
parking
area
for
wheelchair
users,
the
only
curb
cut
to
access
my
wheelchair
lift
in
located
in
the
accessible
parking
area,
which
is
in
the
same
area
as
the
garbage
at
night,
when
using
the
curb
cut
I
am
at
risk
of
encountering
the
rats
who
Scurry
around
the
sidewalk
of
the
area.
My
apartment
is
located
outside
of
the
garbage
area
at
the
McDaniels
apartment
also
affects
the
garbage
area.
She.
J
And
also
at
risk
of
running,
alongside
of
rats
running
alongside
the
back
of
her
unit
10..
In
addition
to
the
garbage
area,
the
rats
also
run
throughout
the
complex
and
rocking
model
they
invaded
my
dad
and
Patio
area
of
my
unit
and
you'll
see
where
there's
feces
on
the
top
of
the
engine
in
her
van
and
the
van
is
eighty
thousand
dollars
I
want
you
to
know
so.
J
Eleven
another
neighbor
who
has
a
high
school
age,
son
who's,
a
wheelchair
user,
also
cannot
park
her
car
in
the
accessible
parking
spaces
because
of
their
bats,
receipt
attachment
purchases
of
my
financial
commitment
to
try
to
resolve
the
issue
of
approximately
1
692,
which
she
spent
six
new
garbage,
receptacles
four
new
recycling,
receptacles
rodent,
repellent
to
sign
it
intake
for
garbage,
can
repair
communication
spoke
with
the
office
multiple
times
suggested.
Cameras
suggested
going
through
garbage
left
on
the
ground.
J
This
setting
notices
to
individuals
and
for
acquired
responsibility
of
tenants,
as
provided
in
the
lease
suggestions,
one
in
large
garbage
area
for
more
receptacles,
apparently
only
six
verbs
receptacles
for
36
families,
two
at
a
fence
wall
in
front
of
the
opening
to
the
garbage
area,
three
hammered
to
identify
violators,
four,
send
lease
violation,
notices
and
five
informed
in
Arlington
County
conclusion
I
would
like
the
Arlington
County
tenant
landlord
is
commissioned
to
assist
Clarity
Court
in
holding
violating
tenants
responsible,
and
this
is
tennis
court
in
court
responsible
for
resolving
the
issues.
Thank
you.
A
Thank
you
so
much
for
coming
to
sleep
today.
We
really
appreciate
your
thoughtful
testimony.
I
live
in
an
uptick
Commissioners
for
questions
and
thoughts,
yeah.
M
E
I
Or
a
question
to
anyone
who
knows
the
answer:
yeah,
if
it's,
if
they're
committed,
affordable
units
or
if
they're
all
market
rate
units.
D
I
Is
just
the
lovers
at
the
county
would
have
over
the
or
the
property
owner?
So
if
it's
in
their
market
rate
units
and
I'm
trying
to
think
based
on
what
you
had
described,
it.
M
I
J
Okay:
okay,
there
are
people
there
with
housing
vouchers
as
a
matter
of
fact
identify
with
the
sun.
There
are
a
lot
of
immigrant
families
and
they
were
afraid
to
come
in
and.
B
J
This
their
complaints,
and
so
we
had
that
issue
too.
A
G
This
is
a
statement
and
a
suggestion.
Possibly
the
Arlington
County
has
very
strict
regulations
that
hold
all
multi-family
housing
communities
to
a
standard
of
the
amount
of
trash,
pickup
versus
the
amount
of
recycling
pickup
and
actually
it's
very
heavily
regulated
and
every
Community
must
submit
an
annual
report
of
how
many
trash
pickups
they
have
each
week
and
how
many
recycling
pickups
they
have,
and
they
there's
a
very
sophisticated
algorithm
for
the
ratios,
and
then
they
come
out
and
inspect
your
property
to
ensure
so
the
multi-family
housing
is
compliant
with
their
regulations.
G
B
G
A
Yeah,
we
will
in
fact
right
we'll
make
an
internal
referral
and
we'll
copy
you.
While
we
can
coordinate
that
right
with
okay,
great
we'll
we'll
make
an
introduction-
and
also
you
know-
advocate
for
for
them
to
take
a
look,
a
closer
look
at
this
as
well
internally
and
and
we'll
keep
you
updated
on
on
the
progress
but
Ryan
you.
E
Ahead
of
the
problem
and
the
problem
keeps
getting
worse,
so
it's
very
difficult.
However,
the
landlord
should
be
able
to
take
steps
to
try
to
minimize
dumping
or
whether
it's
tenants
or
people
from
outside.
You
know
off-site
that
dump
at
the
property
to
create
the
situation.
You're
talking
about
the
first
step,
I
think
we
should
refer
to
the
recycling
program
is
Kristen
or
you
suggested,
but
secondly,
to
the
extent
that
there's
a
tests,
as
you
mentioned,
you
know,
rats
are
a
public
health
hazard.
You
know
I
think
we
should
also
refer
this.
E
B
E
Be
surprised,
I
mean
I,
don't
like
spurious
Ada
claims,
but
it.
B
B
E
J
I
mean
it's
both
a
tenant
and
entrepreneur
issue
right,
I
understand
so
I
can't
take
out
the
trash.
So
when
her
assistant
isn't
there
I
take
out
the
trash.
B
J
B
J
They're
not
putting
it
in
the
garbage
they're
putting
it
on
the
ground,
and
so
it's
both,
but
are
you
certainly
in
the
Lisa?
There
are
guidelines
that
explain
expectations
for
the
garbage
you
can
keep
in
the
area
clean
so
that
you
know
we.
O
J
Asked
consistently
about
the
the
landlords
sending
notices
to
the
offending
residents,
and
that
has
not
happened
so
yeah
in
two
years,
we've
invested
almost
two
thousand
dollars
in
trying
to
to
do
our
part.
F
And
just
reach
that
Eric,
oh
no
I
was
just
gonna,
say:
I
confirmed
it.
It
was
a
tax
credit
project.
So
this
is
a
100
committed,
affordable,
okay,
it's
just
not
it's!
It's
it's
Garden
style
and
it's
I
think
it's
one
of
the
earlier
projects
in
Arlington
County.
So
this
is
store.
You
know
the
short
term.
We
should
do
all
of
that,
but
this
is
long-term.
Very
much
part
of
the
second
discussion.
P
Most
properties,
they
have
maintenance
and
maintenance
that
come
around
in
the
morning.
Time
is
maintenance
not
involved
with
the
upkeep
of
the
property,
and
that
usually
includes.
M
H
Yeah
did
I
explain
them.
I
thought
this
was
an
opera
property
clearing
courts.
B
H
E
E
A
I
totally
agree
and
I
neglected
to
mention
this,
but
I
think
we
already
reached
out
right
Rolla
to
the
influence
yeah.
A
A
They're
investigated
yeah,
okay,
but
I
I,
fully
agree
with
you
and
we'll
take
those
actions
as
well
any
other
comments
or
questions
on
that.
Yes,
sir.
K
Q
B
M
M
A
Dude
again,
thank
you
so
much
for
coming
and
bringing
this
to
us.
Obviously,
you've
done
so
much
to
try
and
resolve
the
issue,
and
it's
so
frustrating
that
it's
it's
still
existing
and
we're
gonna
do
our
best
to
help
you.
Thank
you.
Thank
you.
Thank
you
and
and
Heather
McDaniels.
If
you'd
like
to
speak
as
well,
please
favorite.
R
It
was
a
good
way.
Thank
you
very
much
for
allowing
me
to
speak.
Okay,
can
you
all
hear
me
quiet
voice,
though?
Yes,
my
name
is
Heather
McDaniel,
also
a
tenant
at
Clarendon,
Court,
Apartment,
Complex
I've
lived
there
for
about
five
years.
In
that
time,
I've
noticed
a
lot
of
things
with
the
rodents
there,
the,
although
I'm,
unable
to
see
the
red
so
I
can
hear
them.
Oh,
when
I
go
outside
I
I
get
afraid
of
putting
out
the
trash
and
everything.
R
Although
I
do
it
and
I
I
see
the
the
red
the
little
cockroaches
and
stuff
around
the
apartment
and
I
spray.
R
For
them
to
come
and
do
the
spring
in
my
apartment
and
they're
like
well,
we'll
put
you
on
the
list
and
think.
But
my
thing
is:
is
the
safety
issues
of
that
Clarendon
courtum,
a
woman,
who's
blind
living
alone
single
and
when
I
go
on
a
laundry
facility.
R
I
I
see
a
lot
of
litter
and
the
laundry
machines
you
know
the
washers
dryers
are.
P
R
And
they're
they're
homeless,
people
that
are
sleeping
in
the
laundry
facility.
They
they
don't
keep
keys,
they
don't
give
us
keys
to
the
laundry
facility
and
people
from
the
shelter
or
off
the
streets
can
go
in
there
and
they
sleep
there.
They
make
it
their
their
rooms
and
they
sleep
there
and
I
reported
it
to
the
leasing
office
and
they
they
they're
like
oh
I'm,
sorry,
and
they
do
nothing
and
I
call
the
police
and
they're
like
well.
R
R
A
guy
out
of
there
and
what
did
he
do?
He
complimented
me
and
I
threw
him
out
of
there.
The
laundry
room
and
I'm
honestly
scared
a
woman
living
alone
living
there.
Blind
I
I've
had
a
lot
of
people
there,
Clarendon
Court
bother
me
harass
me
I,
really
think
it's
an
unsafe
neighborhood
for
a
blind
woman
living
there
alone.
I
I,
don't
mean
to
use
this
negative
grandiosity
on
you
all,
but
it
scares
me
sometime.
R
These
men
are
really
trying
to
take
advantage
of
me
and
I
I
really
had
it.
I've
reported
to
the
leasing
office
and
I
told
them.
If
they
ever
try
to
bother
me
again,
they
will
not
have
the
strength
to
see
a
physical
therapist,
but
thank
you
very
much
for
listening
to
me
and
I
really
appreciate
it.
Thank
you.
Thank.
A
R
Q
J
G
A
A
Them
as
well,
of
course,
yeah
I
mean
it's
it's
hard
to
imagine
much
more
closely
aligned
interests
in
preventing
this
obviously
unsafe
situation.
So
we.
B
F
A
B
F
Also
disconcerting
to
hear
that,
potentially
that
that
Miss
McDaniel
called
the
county
yeah,
it
sounded
like
sounds
like
with.
B
F
To
folks
getting
it
was
maybe
temporary
shelter
or
services,
and
if
you
know
that
was
not
received
well
a
little
you're
curious
about
what
happened
there,
because
we
have
a
pretty
robust,
Network
right
when
we
take
this
very
seriously
with
the
like
you're,
like
you
know
all
this
right,
you
can
really
count
everything.
So
it
sounds
like
maybe
there's
multiple
failures
right
here.
J
B
B
A
B
A
S
All
right,
it
looks
like
we
have
the
slides
up
and
everything
so
so
again:
I'm
Anne
Venezia,
I'm,
the
housing
director
for
Arlington.
Thank
you
so
much
for
having
us
here
tonight.
This
is
probably
the
biggest
commission
audience.
I've
ever
spoken
to.
It's
really
a
pleasure
to
have
both
commissions
together
in
one
room.
So
so
the
purpose
of
our
presentation
tonight
is
to
provide
an
update
on
the
County's
recommendations
on
the
long-term
strategies
for
improved
oversight
and
tenant
support
at
agent
cab
properties.
S
So
you
may
recall
that
this
report
and
the
recommendations
were
released
in
April
2022
so
about
a
year
ago,
and
they
they
were
a
result
of
extensive
discussions
with
staff
and
the
community.
Many
of
you
on
ways
to
inform
a
more
proactive
and
coordinated
long-term
approach
to
the
County's
oversight
and
resident
services.
S
So,
specifically,
the
recommendations
identified
17
strategies
which
span
five
work
areas
and
I'll
be
going
through
these
different
work
areas
in
just
a
moment,
and
these
strategies
aim
to
inform
a
more
proactive,
long-term
approach,
as
I
said
a
moment
ago
to
resident
services
and
County
oversight,
while
still
enabling
owners
and
property
managers
to
lead
these
efforts
again.
Ultimately,
given
the
role
of
the
county,
we
really
do
rely
on
owners
to
be
proactive
and
to
manage
their
properties.
S
Well,
so,
a
year
later,
we
are
excited
to
report
on
progress
in
many
of
these
areas
and
are
here
to
present
highlights
from
this
one-year
report
next
slide
so
just
to
go
through
the
structure
of
the
report.
I
think
that
rolda
and
Alex
shared
this
with
the
Commissioners
earlier
today.
It
really
is
comprised
of
two
sections,
so
the
first
few
pages
touch
on
highlights
from
the
past
year
and
then
the
second
part
of
the
report
is
an
appendix
which
really
provides
detailed
updates
on
each
strategy.
S
So
the
first
area
of
opportunity
that
was
identified
in
that
2022
report
is
oversight
and
asset
management.
So
assuming
not
everyone
in
the
room
has
recently
read
it
I'm,
going
to
just
remind
everyone
what
that
strategy
is
or
that
area
of
opportunity
and
what
it
states
is.
The
County's
oversight
of
affordable
housing
properties
should
be
strengthened
to
ensure
property
owners
and
managers
are
providing
safe
and
high
quality
living
environments
for
residents
and
our
meeting
residents
expectations
for
services
and
unit
conditions.
S
So,
as
you
can
see
from
the
chart,
we
have
significantly
increased
our
Inspections
just
over
the
last
year.
Next
slide,
we
strengthened
our
oversight
and
asset
management
in
additional
ways
as
well.
So
DHS
has
procured
a
vendor
to
increase
their
inspection's
capacity
for
the
more
than
eighteen
hundred
units
that
have
a
rental
subsidy,
and
this
contract
will
go
into
effect
in
2024.
So
just
as
cphd
housing
has
increased
our
inspections
capacity.
Dhs
is
right
behind
us
and
they're
going
to
be
doing
the
same
thing
next
year.
S
Additionally
the
county
now
has
a
vendor
to
assist
with
Environmental
Testing,
which
includes
mold
testing,
so
these
Services
can
be
used
as
needed.
So
specifically
again,
as
some
of
you
may
recall,
when
we
did
do
full
inspections
in
Toronto,
we
did
see
some
moisture
issues
in
some
of
the
units
that
we
wanted
to
do.
Some
follow-up
Environmental
Testing,
so
now
we
have
a
vendor
on
call.
So
if
we
do
see
moisture
or
suspected
mold
in
any
of
our
units,
that's
concerning.
We
do
have
an
opportunity
to
follow
up
and
do
testing.
S
So
the
second
area
of
opportunity
that
was
identified
in
the
2022
report
is
capital
investment,
and
so
this,
this
area
of
opportunity
aims
to
explore
additional
resources
and
strategic
planning
to
ensure
the
long-term
sustainability
of
the
County's
aging
housing
stock.
So,
in
this
area
we
made
progress
on
several
fronts
this
past
year.
S
First,
we
added
language
to
our
AF
agreements
to
strengthen
requirements
for
inspections
and
compliance,
including
reporting
on
progress.
If
a
certain
number
of
issues,
a
certain
number
of
units,
excuse
me,
don't
pass
inspection.
The
first
go
around.
Additionally,
language
was
added
to
strengthen
eviction,
prevention
measures
and
support
resident
councils
at
properties,
so
again
this
language
that
I'm,
referring
to
in
our
AF
agreements.
This
is
going
into
effect
for
projects
that
are
going
to
closing
from
this
point
forward
and,
lastly,
staff
export
additional
enforcement
opportunities
via
our
site
plan
conditions.
S
So
we
worked
with
our
County
Attorney's
Office,
our
planning
staff,
our
zoning
staff
of
a
variety
of
folks
from
around
the
county,
really
just
to
see,
if
there's
another
enforcement
mechanism
that
we
could
explore
beyond
our
ahif
agreements.
So
what
we
don't
recommend
pursuing
this
approach,
it
did
prompt
further
conversations
internally
around
enforcement
mechanisms
and,
what's
within
the
County's
authority,
to
be
able
to
enforce
so
next
slide.
S
The
third
area
of
opportunity
is
coordination,
and
specifically,
this
area
says
that
the
county
should
develop
a
more
systematic
and
coordinated
process
to
inform
interagency
response
to
oversight,
Trends
and
Resident
concerns,
so
so
for
this
area
of
opportunity,
progress
made
the
last
12
months
includes
the
following.
S
S
This
coordination
has
helped
develop
and
grow
relationships
among
our
agencies
and
has
order
already
resulted
in
improved
coordination
and
so
a
couple
examples
of
this.
We
have
certain
agencies
that
have
worked
on
improving
internal
code
enforcement
referral
process
so
that
we
can
better
link
again
any
concerns
that
might
be
code
enforcement
related
to
the
relevant
staff
more
quickly,
resulting
in
Greater
resolution.
S
S
S
and
lastly,
the
county,
manager's
office
and
County
Board
office
are
implementing
a
new
customer
relationship
management
platform,
and
this
allows
the
county
to
track
constituent
inquiries
and
interactions,
as
well
as
support
advisory,
commission,
Recruitment
and
coordination
process.
So
really
what
it
is,
it's
a
pla.
This
platform
is
a
first
step
in
strengthening
interdepartmental
coordination
and
communication.
S
The
goal
is
that
eventually
has
different
agencies
within
the
county
are
are
tracking
the
the
inquiries
that
we
receive
from
residents
that
we
might
be
able
to
be
better
positioned
to
see
Trends,
you
know:
are
there
certain
properties
where
we're
seeing
more
complaints
or
more
concerns?
S
S
S
Further
all
housing
staff
from
cphd
and
DHS
have
participated
in
customer
service
and
racial
Equity.
Training
training
will
continue
in
these
areas.
As
well
as
in
technical
areas
related
to
housing
and
lastly,
a
DHS
Housing
Locator
is
actively
tracking
vacancies
in
the
community
to
support
homeless
service
providers
and
clients
experiencing
homelessness.
S
So
this
includes
further
education
of
the
various
forms
of
Supportive,
Services
and
rental
subsidy
programs
that
are
available
in
the
community
so
again
trying
to
connect
the
clients
who
need
those
services
and
and
help
educate
the
landlords
and
owners
who
can
help.
You
know,
connect
everybody
together
and,
in
addition,
DHS
was
recently
granted
an
added
Housing
Locator
to
work
with
low-income
households
that
are
impacted
by
evictions
or
are
in
need
of
relocation,
supports
so
again
really
trying
to
increase
these
available
services
next
slide.
S
So
the
fifth
and
final
area
of
opportunity
is
communication
and
Outreach.
Specifically,
the
2022
report
states
that
County
agencies
should
coordinate
and
streamline
information
on
available
resources
and
appropriate
contacts.
So
it's
clear
to
staff,
property
owners
and
residents
what
county
resources
are
available.
If
a
concern
is
you
know,
if
a
resident
has
a
concern
and
they're
not
getting
it
resolved
by
their
or
with
their
property
owner
who
do
they
call?
S
How
do
they
get
in
touch
and
get
connected
with
County
resources
or,
if
they're
struggling
to
pay
their
rent
again,
how
can
they
best
connect
to
DHS
and
the
relevant
staff?
Who
can
see
what
what
programs
they
may
be
eligible
for?
So
basically,
this
whole
bucket
of
strategies
is
really
trying
to
improve
our
Outreach
and
also
the
resources
that
we
can
provide
to
Residents
to
ensure
they
know
what
resources
are
available
to
them.
S
So
progress
made
this
past
year
includes
the
following.
First,
the
county
is
using
one-time
funding
to
reach
approximately
500
home
households
at
calf
properties,
through
surveys
and
focus
groups
to
learn
about
the
resident
experience,
and
what
additional
resident
supports
may
be
helpful.
Community-Based
organization.
Bugatta
is
conducting
this
Outreach
with
a
report
expected
in
summer
2023..
S
This
summer,
further
several
county-wide
events
these
past
12
months,
including
the
live
and
Arlington
information
fairs
in
October
and
in
April
Incorporated
resident
education
on
tenant
rights
and
responsibilities,
as
well
as
available
County
resources.
So
to
continue
this
Outreach
we're
organizing
a
tenant
Summit
for
June
6.
enrollda
is
leading
that
effort.
We're
really
excited
for
it.
S
You
know
one
of
the
speakers
tonight,
one
of
the
residents
that
came
and
spoke
and
talked
about
trash
you
know
are
there
ways
to
better,
maintain
trash
and
and
increase
pickups,
and
things
like
that.
You
know
trimming
Landscaping,
all
sorts
of
different
strategies
and
public
health
is
available
to
advise
on
that.
So
as
I
shared
earlier.
In
addition
to
these
highlights
more
details
on
the
status
of
specific
strategies
can
be
found
in
the
appendix
of
the
report,
and
the
appendix
is
pretty
lengthy.
S
S
So,
while
a
lot
of
progress
has
been
made,
the
county
continues
its
efforts
to
improve
oversight
and
tenant
supports
and
will
continue
to
report
on
this
progress
going
forward
as
part
of
its
annual,
affordable
housing
master
plan
report,
beginning
in
2024.,
so
again
shared
a
lot
of
different
or
a
lot
of
progress
in
different
areas.
Tonight,
again,
there's
a
lot
more
in
the
appendix,
but
the
work
is
ongoing.
S
As
some
of
you
may
recall,
when
this
report
came
together
last
year,
this
really
was
framed
as
a
multi-year
effort,
and
so
we
really
look
forward
to
hearing
any
additional
ideas
that
folks
have
any
questions
that
you
have
for
me
and
I'm
happy
to
turn
it
back
over
to
the
commission.
A
I
I
Really
appreciate
all
of
the
hard
work
that
you
and
your
team
put
into
not
only
the
original
document,
but
also
the
implementation
over
the
last
year,
and
this
update
and
Report
I
have
a
lot
of
questions.
I'll
just
start
with
the
first
and
let
other
people
have
questions
so
for
the
highlights.
The
third
bullet
down
under
oversight
and
asset
management
you
talked
about.
The
county
has
prepared
a
vendor
that
specializes
in
Environmental
Testing,
including
goal
testing
and
Remediation.
I
So
I
was
hoping
for
some
more
contacts
about
that
I
know.
One
of
the
recommendations
in
the
joint
TLC
and
Housing
Commission
report
was
to
provide
free,
mold
testing
for
Arlington
County
residents
is
that
what
this
is
for?
Is
this
just
an
internal
tool
for
the
county
to
use
when
they
need
mold
testing
for
units?
Can
you
talk
about
who
that
sort
of
meant
to
serve
and
how
that
works?.
S
Yeah,
absolutely
so,
as
of
now,
it
really
is
intended
to
be
an
internal
tool
for
our
compliance
staff,
so
as
they're
out
doing
inspections,
if
they
see
signs
of
excess
moisture
anything
that
seems
concerning
we're,
you
know,
potentially
it
could
be
a
sign
of
an
environmental
hazard,
whether
it
be
mold
or
some
other
concern.
S
It's
a
tool
that
we
have
available
to
us
are
the
way
this
the
laws
work
in
the
state
you
do
have
to
be
licensed
in
order
to
be
able
to
ascertain
whether
a
substance
is
in
fact
bold,
for
instance,
or
asbestos,
or
any
other
potential
environmental
hazard.
So
as
a
result,
we
really
do
need
to
rely
on
our
licensed
experts
to
be
able
to
provide
that
information
if
our
compliance
staff
has
a
concern
so
right
now,
it
really
is
intended
to
be
an
internal
tool.
A
And
can
we
get
on
your
your
calendar
for
a
meeting
in
the
summer
after
you've
completed
the
the
calf
resources?
Yeah
groups
and
you
know,
have
the
ability
to
hear
what
those
residents
had
to
say.
S
Yeah
I
was
gonna,
say
we
really
were
anxious
to
return
to
all
of
you
to
talk
about
the
progress
we've
made
these
last
12
months,
and
we
had
committed
to
doing
that.
There's
going
to
be
so
much
information
that
we're
getting
in
the
next
like
three
to
four
to
five
months.
That
I
think
will
have
to
come
back
and
so
block
your
summer
calendars.
S
One's
taking
vacation
because
we're
going
to
be
we'll
have
a
lot
of
information
on
the
resident
experience,
surveys
and
focus
groups
we'll
have
results
from
the
spring
inspections
that
we're
doing
right
now.
I
know
the
chart
that
we
had
on
the
earlier
slide
was
really
tiny.
It's
bigger
in
the
in
the
actual
report,
but
we're
anticipating
doing
over
2
000
inspections
this
year,
and
so
we're
going
to
have
the
results
from
those
inspections.
So
we're
going
to
have
a
lot
of
really
good
information
to
share
over
the
next
few
months.
A
A
F
That
one
Eric
yeah
so
one
of
the
questions
I
have
in
and
maybe
this
is
maybe
this
is
the
inspections.
Maybe
it's
good
enforcement,
but
you
know
looking
up
this
report.
Thinking
about
the
whole
Runway
of
these
issues
and
then
also
thinking
about
the
folks
that
came
and
spoke
spoke
tonight.
I
think
it
would
be
fair
to
say
that
one
of
the
common
themes
that
we've
heard
and
it
makes
sense,
is
speed
and
time
and
that
these
issues
it's
great
to
have
holistic
plans
and
it's
great
to
have
processes.
F
But
we
had
somebody
who's
saying:
can
you
please
get
rid
of
the
trash
right
now
we
we
had
another
person
say
you
know:
I
can't
park
in
the
accessible
parking
spot,
because
the
rats
are
going
to
infest
my
car
and,
if
they're,
going
to
ruin
it
so
I
think
my
question
is
sort
of
like
to
what
degree
are
we
measuring
like
the
effectiveness
of
the
the
speediness
of
resolutions
when
it
comes
to
issues
like
that?
Q
S
Yeah
no
and
I
I
think
our
you
know
our
preference
always
is
for
residents
to
try
to
work
with
their
landlords
and
with
the
owners
first,
if
that
is
not
working,
if
you
know
the
resident
says,
I
have
tried
to
reach
out
and
the
response
either
it
wasn't
responsive
it
didn't
address
my
concern
or
the
landlord
or
owner
didn't
answer
me
at
all
or
any
concerns
at
all
with
how
they
you
know
those
concerns
were
addressed.
S
Our
goal
is
to
make
very
easily
accessible
to
Residents
ways
to
get
in
touch
with
us.
The
fastest
way
to
resolution
often
is
to
work
with
landlords
and
the
owners
directly,
because
they're
best
equipped
to
actually
address
the
issue
on
site
immediately
as
it's
happening
again.
If
that
is
not
working,
we
want
residents
to
have
at
their
fingertips
the
phone
numbers
that
they
can
call
at
the
county
to
get
in
touch
with
the
appropriate
agencies
so
that
we
can
follow
up
and
we
can
try
to
get
resolution
as
quickly
as
possible.
S
So,
for
instance,
some
of
the
issues
that
we
heard
about
tonight
I
checked
with
staff.
While
we
were
hearing
about
them-
and
these
this
is
the
first
time
we've
heard
of
some
of
these
issues-
I
can't
speak
for
the
owners,
so
you
know
brolto.
We
will,
you
know,
be
following
up
and
working
with
rolled
out
to
get
the
information,
so
we
can
follow
up,
but
you
know.
Certainly.
S
We
would
hope
that
residents
have
Avenues
to
get
their
concerns
resolved
without
having
to
come
to
a
commission
without
having
to
come
to
a
public
meeting
in
order
to
get
attention
for
those
issues.
So
our
goal
would
be
to
create
easy
and
comfortable
ways
for
residents
to
seek
resolution
without
having
to
come
to
public
meetings.
In
order
to
have
that
happen.
So
does
that
answer
your
question?
Eric.
F
I
mean
it
does
I
mean
I.
Think
It
ultimately
comes
back
to
steal
some
assault
points.
You
know
he
made
earlier
so
I
was
here.
You
know
it
does
come
back
to
the
quality
of
the
resident
services
with
the
providers
and
obviously
the
relation.
You
know
the
management
company.
You
know
adequately
addressing
these
issues
when
they're
actually
brought
up
it's
coming
to
the
county.
The
failure
may
have
already
occurred
right
and.
F
I
think
that
most
of
us
would
likely
agree
that
we
don't
want
the
default.
Is
that
the
County
government
does
everything
you
know
that
we've
selected
here,
and
so
we
do
need
them
to
to
do
the
work.
It
just
I'm,
sorry,
I'm
being
a
little
Longwood
in
here.
It
sort
of
strikes
me-
and
this
is
stealing
some
mcallen's
ideas
here.
It
sort
of
strikes
me
that
as
a
long-term
project,
this
is.
F
Counteract
property
owners
that
aren't
fulfilling
their
obligations,
and
that
is
like
a
complaint
process,
there's
our
legal
recourse
other
than
just
going
to
district
court
and
filing
something
that's
a
longer
term
legislative
project,
but
certainly
there
may
be
an
impetus
for
these
commissions
to
think
about.
You
know
advocating
long
term
to
try
to
get
residents
more
tools,
so
they
can
proactively
kind
of
have
more
leverage
anyway.
That's
it
sorry.
I
was
a
little
long
way
to
there,
not.
E
At
all,
right
actually
I
agree
with
a
lot
of
what
you
just
said.
Eric
and
thanks
for
your
report,
hi
everyone.
You
know
one
of
the
big
things.
It
seems
to
me
that
the
county
has
all
the
levers
that
it
needs
to
pull
in
order
to
do
these
various
things,
whether
it's
you
know,
I
mean
everything
from
at
the
extreme
end
police.
If
you've
got
a
safety
issue
right,
a
security
and
safety
issue
which
we
heard
from
tonight.
You
know
she
called
the
police
and
nothing
happened.
E
All
the
way
down
to
you
know
your
office,
the
you
know
the
Environmental
Health
Department.
You
know
various
groups
that
have
the
ability
code
enforcement.
You
know
they
have
the
ability
to
to
enforce
these
things.
It's
just
a
question
of
whether
or
not
they're
doing
it,
and-
and
you
know,
if
there's
a
Clearing
House
sounds
like
you
know,
that
would
be
a
place
where
these
things
can
be
referred
and
I.
E
Think
in
a
lot
of
ways
the
TLC
is
sort
of
functions
as
a
Clearinghouse
when,
when
residents
come
to
us,
I
happen
to
share
our
Outreach
subcommittee.
So
your
Outreach
Lab
is
particularly
interesting
to
me
because
one
of
the
things
that
we're
talking
about
in
the
Outreach
subcommittee
and
I
think
as
a
commission,
we're
going
to
try
to
do
is
suggest
to
the
County
Board
that
they
require,
to
the
extent
they're
able
to
achieve
an
information
sheet.
That
says,
if
you
have
these
problems
here
are
the
resources.
E
You
know,
to
the
extent
that
we're
I'm
a
landlord
I'm
already
required
to
provide
a
recycling
sheet
to
every
tenant
when
they
move
in
and
then
every
and
then
annually.
Why
can't
you
have
something
like
that?
To
do
the
kind
of
thing
that
you're
talking
about
where
you
know
a
tenant?
Has
you
know
a
place
to
go?
You
know
they
can
resolve
their
issues.
E
However,
the
first
being-
and
this
is
where
I
would
differ
a
little
bit
Eric
is-
is
the
lease
right,
because
the
lease
is
the
contract
that
governs
that
tenant,
landlord
relationship
and
the
landlord
has
obligations
to
fulfill,
just
like
the
tenant
does,
and
sometimes
there's
abuse
on
the
tenant
side,
and
sometimes
there's
abuse
on
the
landlord
side
and
the
lease
is
what
governs
and
determines
whether
or
not
there's
abuse.
So
if
the
county
has
a
resource
to
help,
somebody,
you
know,
interpret
the
lease
and
tell
them
hey.
E
E
I
think
would
be
where
the
county
could
step
in
and
provide
kind
of
a
service
or
some
advisory,
Services
you're,
probably
throwing
out
like
three
or
four
different
ideas
all
at
the
same
time,
because
I
want
to
stop
talking,
but
anyway,
just
things
to
consider
and
I
hope
that
you'll,
maybe
we
should
work
with
you
all.
The
TLC
should
work
with
you
all
when
it
comes
to
some
of
the
Outreach
efforts,
you're
you're
talking
about,
because
that's
something
that's
been
on
our
agenda
this
this
year.
S
Yeah,
no
is
it
okay,
if
I
respond
to
a
few
of
those
ideas,
great
yeah!
No!
Thank
you
so
much
for
for
sharing
all
of
those
thoughts
and
I'll
I'll
try
to
address
at
least
a
few
of
them.
S
So
in
terms
of
the
suggestion
of
having
a
list
of
you
know,
these
are
the
key
numbers
to
call
in
the
county
if
a
resident
has
a
concern
that
is
part
of
the
packet
that
we're
putting
together
that
we're
hoping
to
provide
residence
electronically
and
also
in
paper
this
summer,
and
so
we
can
certainly
work
with
your
Outreach
subcommittee
as
well.
S
If
you'd
like
to
preview
that
before
we
go
to
print
so
just
to
make
sure
that
you
know
from
from
your
lens
and
the
issues
that
you
hear
month
to
month,
are
we
hitting
the
key
numbers?
Are
we
getting
the
right
information
on
that
sheet?
So
if
there's
a
certain
agency
that
you're,
like
you,
know
we're
constantly
hearing,
you
know
that
folks
want
to
know
how
to
access
rental
subsidies
or
something,
and
that's
something
that
we
have
inadvertently
left
off
that
list.
S
You
can
give
us
that
feedback
before
we
distribute
so
I
can
pass
that
that
suggestion,
along
to
Jennifer
Daniels
she's
the
one
coordinating
that
and
then
also
in
terms
of
the
County's
ability
to
facilitate
disputes
between
residents
and
and
landlords
and
interpret
leases.
It's
a
service.
It's
a
mediation
service
that
the
county
previously
provided
years
and
years
ago,
probably
about
a
decade
or
so
ago,
for
a
variety
of
reasons.
S
I
am
not
an
attorney,
so
I
will
not
try
to
speak
to
this,
but
our
County
attorneys
have
advised
that
we're
not
able
to
get
involved
in
private
disputes,
and
so
one
of
the
strategies
that
I
mentioned
tonight
that
I
think
you
all-
or
some
of
you
are
working
on
through
the
tenant
landlord
commission
was
support
from
staff,
is
looking
at
ways
for
alternative
dispute
resolution
strategies,
so
basically
mechanisms
that
can
be
used
when
residents,
for
instance,
come
speak
to
all
of
you
and
say:
I
have
a
question
about
my
lease
or
I.
S
Basically,
something
like
ADR
that
could
be
used
so
that
the
residents
have
a
place
to
go
so
that
they
can
have
someone
facilitate
that
discussion
and
ensure
that
their
rights
and
responsibilities
are
upheld
in
that.
So
thank
you
for
raising
that.
Unfortunately,
the
county
has
a
very
limited
role
or
next
to
no
role
in
that,
but
it
is
something
that
again
is
one
of
the
strategies.
M
A
Let's
go
Julio
and
then
I
think
I
saw
the
other
hand
up
and
then
sorry,
I,
don't
know
your
name
Karen
here
here
all
right
in
that
order.
First.
H
Yes,
I
am,
but
you
said,
thanks
for
being
here,
I
have
a
question
about
the
vendors
that
are
involved.
I
just
want
to
make
sure
that
I
would
like
to
make
sure
that
there's
standards
of
quality
measures
for,
however,
they're
going
to
operate
I
just
remember
one
instance
where
you
know
ESI
came
into
my
unit
and
they
checked
my
unit
three
times
promote
and
other
items.
Actually
they
didn't
even
announce
what
they
were
testing
but
I.
Remember
that
each
person
tested
it
differently,
one
guy
had
the
unit
blowing
one
guy
had
the
balcony
open.
H
S
Sure
yeah
I'm
happy
to
speak
to
that.
So
for
the
compliance
inspections,
which
again,
don't
necessarily
include
the
mold
testing,
so
I
want
to
make
that
clear
to
everybody.
But
you
know
we
do
have
a
vendor
that
we're
using
that
we,
that
is
conducting
probably
about
80
or
90
of
our
inspections
for
us,
which
has
helped
us
increase
our
capacity
very
quickly.
S
You
know,
especially
at
the
beginning,
just
to
ensure
that
quality
control
and
to
ensure
that
this
inspections
team
that
there
is
consistency
across
how
they
are
evaluating
any
conditions
that
they
might
observe
in
a
unit,
and
so
that
is
something
that
we
do
take
very
seriously
to
ensure
that
an
inspection
of
unit
a
is
conducted
consistently
with
how
the
inspection
is
conducted
in
Unit
B.
That
is
something
that
we
do
care
a
lot
about,
and
so
Marie
I'm
going
to
put
you
on
the
spot.
K
Yeah
so
I
I
agree
with
everything
Ann
said
and
then
just
for
the
other
for
the
environmental
testing
the
county
puts
out.
You
know
rfps
and
rfqs,
for
you
know
specific
expertise
for
many
many
many
things
and
that
is
they
have
to
meet
certain
qualifications,
have
certain
licenses
and-
and
you
know,
a
host
of
other
things
that
they
have
to
respond
to.
So
that
is
how
we
have
our
environmental
testing
company
on
board.
K
And
that's
you
know
if
other
departments
how
they
have
other
types
of
consultants-
and
you
know,
expertise
that
they
are
able
to
tap
into
as
well.
So
there's
there's
two
things
there
there's
our
inspector
or
our
inspections,
firm
versus
you
know
just
the
host
of
other
resources
that
we
have
available,
that
we'd
still
have
to
go
under
contract
with,
but
they've
already
gone
through
the
process
so
that
we
can
access
them
pretty
quickly.
A
T
B
T
My
questions
have
already
been
answered
by
someone
both
of
our
commissions
here,
one
that
I
haven't
heard
advanced
communication,
Outreach
section
and
the
second
bullet
point.
It's
mentioned
that
bilingual
bilingual
user-friendly
Outreach
materials
be
provided.
Is
that
English
Spanish
only
or
will
it
be
depending
on
the
audience
like
English,
Mongolian
or
English
Vietnamese?
In
other
words,
we'll
be.
S
So,
thank
you.
Yes,
I'm,
happy
to
clarify
that.
So
again,
this
is
referring
to
on
that
Communications
packet
that
that
we've
talked
about
a
couple
times
now
tonight.
That
will
include
a
bunch
of
resources
on
how
residents
can
get
more
information
and
be
connected
to
the
services
that
the
county
provides.
S
So
my
understanding
and
again
rolled
up,
please
chime
in
if
I'm
misstating,
this
I'm
not
sure
how
familiar
you
are
with
this
effort,
but
is
that
the
initial
packet
will
be
translated
into
English
and
Spanish,
but
there
will
be
a
QR
code
or
some
some
sort
of
resource
that
will
allow
residents
to
access
a
number
of
other
languages.
S
O
S
O
T
T
O
I
I
don't
want
to
speak
for
the
county,
but
and
I
believe
we
had
a
discussion
about
there
being
someone
downstairs
here
in
the
Bossman
Center
that
will
provide
resources
and
phone
line.
That
would
be
like
a
hotline.
So
I
don't
know
if
that
would
help
address
that.
S
So
the
county
does
have
access
to
our
language
line
that
does
provide
interpretation
in
a
number
of
different
languages.
I,
don't
remember
how
many
exactly
in
terms
of
the
situ,
the
specific
situation
that
you
mentioned.
Where
someone
receives
this
written
packet
and
they
don't
have
access
to
any
device,
they
don't
have
access
to
a
computer.
They
don't
own
a
phone,
they
don't
have
any
way
to
access
this
QR
code.
S
We
do,
of
course,
have
access
to
electronic
amines
at
our
libraries
and
community
centers
and
other
areas
around
the
county
to
help
bridge
that
digital
gap
for
for
residents
who
do
find
themselves
in
that
situation,
especially
some
of
our
senior
residents,
who
maybe
don't
have
computers
or
phones
or
things
like
that.
But
in
terms
of
you
know
what
happens
in
that
moment
when
they
get
the
packet
and
they
don't
speak
English
and
they
don't
speak
Spanish
and
they
need
assistance
with
that.
T
Be
great
to
know,
I
just
hope,
one
more
follow-up
question,
and
this
is
in
the
capital
investment
section
where
I'm
in
the
first
bullet
point
you
talk
about
ahif
agreements
being
strengthened
requirements
for
inspections
and
compliance
reporting,
progress
after
issues
are
identified.
I
think
this
gets
to
what
talking
about
about
the.
T
Being
made
with
processes,
but
the
proofs
in
the
pudding
with
the
actions-
and
we
even
heard
from
our
speakers
tonight
about
you-
know,
for
example,
our
second
set
of
speakers
in
particular,
where
they've
made
their
complaints
and
their
concerns
no
and
they're.
Just
not
getting
any
reaction.
T
Do
these
you
know
compliance
and
requirements.
Can
we
use
layout
like
it
is
expected
within
a
certain
number
of
hours
or
days?
You
know
like
this
will
be
resolved
or
at
least
you'll
work
report
back
and
if
there's
you
know
non-compliance
with
that
that
there's
some
you
know
penalty
for
the
landlord
I
mean
it
seems
that
I'm
not
trying
to
be
offensive
to
the
landlords,
but
it
just
seems
kind
of
outrageous
that
somebody
who
has
a
disability,
you
know
like
or
anybody
really
that's
reporting
what
seems
to
be
trash
issues.
B
T
S
So
so,
first,
let
me
start
by
saying
you
know
again:
we
will
be
following
up
with
the
owner
to
confirm
that
that
connection
has
been
made
and
as
I
think
you
know,
some
owners
in
the
room
can
attest
to
sometimes
property
management
companies,
hear
of
concerns
and
the
land
and
the
owner
who
never
hears
about
it,
or
knows
that
the
property
management
company
is
not
doing
what
they
need
to
do
to
follow
up
appropriately.
So
that's
where
we
can
be
helpful
to
to
say
hey.
S
S
So
again
it
shouldn't
come
to
that,
but
if,
in
fact,
you
know
these
things
have
been
reported
and
the
property
management
company
is
not
following
up,
you
know
we
certainly
can
can
help
bridge
that
a
little
bit
now
in
terms
of
what
was
added
to
ahif
agreements.
So
again,
this
would
be
specific
to
agreements
that
are
signed
from
this
point
forward.
So
this
is,
you
know.
S
This
is
not
necessarily
retroactive
to
agreements
that
are
already
in
place,
but
we
are,
you
know
ensuring
that
the
county
has
the
right
to
perform
on-site
inspections
of
these
properties
at
least
one
time
per
year.
I
will
say
most
of
the
agreements
that
I'm
familiar
with.
S
We
already
have
that
right,
so
I
just
want
to
make
clear
I,
don't
think
that
that's
necessarily
a
new
thing,
but
one
thing
that
we
did
add
is
that
if
we're
contacted
by
a
resident
or
a
tenant
representative
about-
or
you
know,
a
maintenance
concern
that
we
can
basically
perform
an
immediate
inspection
of
the
property
or
specific
residential
unit,
potentially
even
waiving
some
of
the
notice
Provisions
that
we
typically
would
have,
and
the
main
thing
with
that-
is
that,
if
we're
going
to
view
a
residential
unit,
we
do
typically
have
to
provide
24
hours
notice.
S
It's
Virginia
law,
but
if
the
resident
is
reaching
out
to
us
and
saying
come
now,
come
look
at
this
and
we
have
the
ability
to
do
so
that
we
don't
necessarily
have
to
notify
the
owner.
We
can
go
on
site
and
do
that
further.
If,
through
these
annual
inspections,
the
ones
that
I
mentioned
a
few
minutes
ago,
so
again
we're
we're
doing
thousands
of
inspections
this
fiscal
year,
if,
through
that
process,
if
more
than
75
percent
of
all
inspected
units
fail
that
their
inspection,
we
can
do
some
additional
things,
and
this
is
new.
S
So
this
is
newly
added
language
going
forward.
So
first
we
have
the
option
to
find
the
borrower
in
default
if
the
deficiencies
are
not
addressed
to
our
reasonable
satisfaction
within
90
days
now,
I
think
everyone
in
the
room
would
agree
finding
the
borrower
in
default
is
really
an
option
of
Last
Resort.
We
don't
like
to
do
that
because
it
can
send
a
whole
ripple
effect.
It
can
send
their
first
trust
into
default.
It
can.
S
It
can
result
in
some
very
unstable
conditions
for
the
residents
in
that
building,
so
that
really
is
an
option
of
Last
Resort,
but
we
have
the
ability
to
do
that.
We
also
can
require
written
reports
from
the
owner
addressing
unit
conditions
and
how
they're
going
to
follow
up
and
take
actions
to
to
address
the
deficiencies.
S
S
We
split
that
with
the
owner
in
some
percentage
form,
and
basically,
what
this
is
saying
is
if
we
are
finding
a
number
of
units
in
disrepair
and
they're
not
being
corrected
within
this
time
frame,
we
can
disallow
the
borrower
from
taking
their
share
of
those
residual
receipts,
so
that's
another
tool
that
we
are
including
and
then
lastly,
we
can
also
disallow
the
borrower
from
increasing
rents
until
those
deficiencies
are
corrected
to
our
satisfaction
so
again
for
those
math
whizzes
in
the
room,
that's
not
a
great
option
because
it
really
can
impact
their
ability
to
operate
the
property.
S
You
know,
collecting
rents
and
making
increases
to
keep
up
with
inflation
is
often
necessary
for
the
owners
to
to
again
be
able
to
maintain
their
property,
but
at
the
same
time
we
don't
want
those
owners
who
are
not
properly
maintaining
their
properties
to
be
increasing
rents
on
residence
until
we're
satisfied,
the
deficiencies
are
resolved.
So
again,
these
are
in
what
I
would
call
egregious
situations,
but
it
gives
us
more
tools
to
follow
up
and
then
the
last
thing
is
that
we
also
are.
S
You
know
we
have
added
language
in
our
agreements
going
forward
that
we
can
require
the
owners
to
do
and
pay
for
our
Capital
needs
assessment
at
the
request
of
County
staff,
so
many
owners
are
already
doing
these
anyway,
but
it
basically
allows
us
again
if
we
have
concerns
about
the
overall
state
of
the
property
that
we
can
request
that
the
owner
do
a
capital
needs
assessment
and
share
those
results
with
the
county,
so
that
again
we
can
ensure
that
longer
term
fixes
are
being
addressed
and
estimated
budgets
are
in
place
to
address
identified
repairs.
F
Question
I
yeah,
you
know
what
I
was
another
question,
but
Saul
will
actually
pointed
something
out
to
me
so,
and
you
talked
about
the
CRM,
which
some
of
us
might
know
what
that
sort
of
is,
but
the
customer
relation
module,
which
is
essentially
a
lot
of
companies,
use
Salesforce,
and
these
you
know
types
of
software
to
kind
of
track.
Complaints
track
matters
whatever.
So
it
sounds
like
you're
going
to
do
that
or
or
is
I
guess
it's
a
complaints.
You
know
folks
coming
to
the
county.
What's
that
going
to
be
used
for.
S
So
the
way
the
system
is
set
up
now
we're
at
stage
one
so
stage.
One
basically
means
we're
using
this
to
handle
grams.
Please
don't
ask
me
what
that
acronym
means,
but
basically,
when
a
resident
files,
like
an
official
other
County
staff,
help
me
out,
but
where
I
think
a
County
Board
member
then
asks
staff
to
follow
up
on
a
particular
issue.
So
it's
almost
like
an
official,
it's
not
quite
a
foia,
but
it
is
an
inquiry.
Can
staff
find
out
more
information
about
XYZ
and
then
the
board
member?
S
S
So,
as
those
requests
are
pulled
in
it's
a
way
for
the
accounting
manager's
office
and
the
County
Board
office
to
centralize
those
requests
and
track
how
quickly
they
were
resolved
and
responded
to
by
staff
and
that
kind
of
thing,
the
eventual
goal
so
again
like
stage
five
of
this
would
be
that
all
the
individual
systems,
the
different
departments
and
divisions,
are
using
right
now
to
track
resident
inquiries
that
come
in.
S
So,
for
instance,
if
someone
calls
our
housing
division,
we
have
a
Tracker
tool,
so
we
can
sort
of
keep
track
of
you
know
so,
and
so
from
this
property
called
had
this
complaint,
the
staff
person
followed
up
talked
to
these
people
and
then
the
date
that
it
was
resolved
or
not,
and
that
sort
of
thing
so
like
we
have
our
own
internal
system
that
we
use
DHS
and
all
their
divisions.
They
have
all
of
their
different
systems.
Code
enforcement
has
their
own
system,
so
everyone
has
their
own
different
systems
So.
S
F
I'm
asking
because
I
was
pointing
out
the
one
that
I
think
Des
has
yeah
my
Arlington
app
for.
B
F
Know
it's
different,
a
totally
different
situation
with
potholes
right
and
things
like
yeah
and
certainly
I-
think
it
has
value
pipe
internally
for
y'all,
but
also
building
trust.
It's
always
been
for
government
to
build
trust
with
residents
that
things
are
being
done
quickly
in
providing
information
in
real
time.
So
maybe
that's
something
inspired
to
hear
Des
seems
to
happen.
S
Yeah
so
I
mean
that's,
that's
the
dream.
I
mean
staff
would
really
love.
You
know
for
all
residents
to
have
an
app
on
their
phone
should
they
have
a
phone.
You
know
through
a
computer
through
a
call
center.
The
new
information
desk
that
you
all
saw
downstairs
whatever
point
of
entry.
S
They
use
that
they
would
have
an
opportunity
for
this
concern
to
be
put
in
a
central
place
so
that
we
can
again
really
identify
those
Trends
and
be
really
better
at
at
being
proactive
and
saying,
hey,
we're
seeing
a
lot
coming
in.
You
know,
for
this
property,
or
this
section
of
the
county
is
seeing
increased,
rodent
activity.
What's
going
on
down
there
like
really
to
be
able
to
do
mapping
and
like
all
this
really
cool
stuff,
so
that
we
can
be
better
positioned
to
respond
to
you
know
to
our
residents.
S
N
N
S
Work
so
the
the
resource
packet
that
we're
going
to
be
Distributing,
we
will
be
targeting
residents
who
are
living
in
our
calf
properties,
so
by
virtue
of,
if
they
receive
that
packet.
Those
are
the
resources
available
to
those
residents.
Now
I
will
say
most
of
the
resources
in
the
packet
that
we're,
including
they're,
available
to
all
residents
in
the
county
as
long
as
they
meet
the
eligibility
criteria
for
those
various
programs.
S
So
you
know
so
basically,
while
our
Outreach
with
those
materials
is
going
to
be
targeted
to
the
residents
living
in
those
cap
units
I
would
say
that
even
if
a
resident
lives
in
a
Market
unit,
it's
really
based
on
their
income
in
a
lot
of
cases,
whether
or
not
they
would
be
eligible
for
the
resources
that
we'll
be
sharing
and
then
some
of
the
other
resources
that
you
know
we
were
talking
about
tonight.
If
someone
wants
to
call
code
enforcement
or
public
health,
you
know
really
anyone
any
one
of
us.
S
You
know
who
lives
in
Arlington
would
have
access
to
that,
regardless
of
income.
So
so
it
really
is
just
trying
to
be
better
about
getting
that
information
out
again
with
a
focus
on
our
residents
in
our
calf
properties
in
case,
maybe
they
don't
have
access
to
computers
and
other
means
for
getting
the
information.
O
O
O
I
K
I
K
I
You
know
just
startup
what
does
space
mean
in
this
context
and
also
a
little
bit
more
about
the
mission
prevention
plans
like
what
what's
required
as
part
of
that.
S
Yeah,
absolutely
so,
in
addition
to
the
physical
compliance
language
that
we
talked
about
a
few
minutes
ago
that
we're
you
know
we're
adding
to
our
AF
agreements
going
forward.
We
also
have
those
two
sections
Kellen
that
you
just
referenced
to
really
help
strengthen
resident
protections
and
enable
and
Empower
more
resonant
boys
at
the
properties
and
so
with
the
eviction
prevention
process,
without
oversimplifying
too
much.
It
basically
requires
that
the
owners
will
have
an
agreed-upon
process
with
DHS,
so
DHS.
S
This
is
really
their
space,
and
so
really
saying
you
know
you
will
work
with
the
DHS
staff
and
you
and
the
Human
Services
director
will,
you
know,
will
need
to
sign
off
on
what
that
process
is,
and
so
there
needs
to
be
an
eviction
prevention
strategy
in
place
that
again
is
mutually
agreed
upon
and
any
future
changes
to
that
policy
or
strategy
would
need
to
be
agreed
upon
as
well.
So
shorthand
that's
what
that
protection
is
that's
being
added
for
the
tenant,
Council
and
Association.
S
The
language
that
we
have
right
now
is
that
if
a
resident
Council
were
to
form
at
the
property
that
the
owner
would
allow
for
use
of
a
community
center,
if
one
is
available,
some
of
our
properties
don't
have
common
space
or
community
centers.
So
again,
this
won't
be
Universal,
we'll
have
to
tailor
it
depending
on
what
the
project
is,
but
basically
use
of
the
community
center
during
normal
operating
hours
or
as
mutually
agreed
to
between
the
you
know
the
county
and
the
owner.
So
we
can
help
advocate
for
that
Resident
group.
S
If
you
know
they
really
need
to
meet
Tuesday
nights
at
eight
o'clock,
you
know
how
can
we
make
that
happen,
so
it
enables
the
county
to
step
in
and
and
help
negotiate
that
a
little
bit
in
terms
of
the
budget.
S
The
way
that
we've
set
this
up
right
now
is
that
it
would
be
an
annual
budget
for
that
Resident
group
that
would
form-
and
it
really
would
be
sized
based
on
the
size
of
the
property
Barcroft-
is
going
to
be
different
from
I'm
going
to
pick
a
smaller
property
Fisher
house,
you
know,
so
it
really
needs
to
be
sized
I.
S
Think
based
on
you
know
how
big
the
property
is,
the
the
one
that
we
put
forward
for
Park
Shirlington,
just
by
way
of
examples
that
it
would
be
500
per
year
or
not
less
than
500
per
year.
I
You
also
it
going
back
to
where
you're
talking
about
site
plans
and
the
county
staff
have
looked.
B
B
I
Not
you
could
attach
the
quality
of
life
Provisions
to
site
plans,
and
it's,
it
seems
like
the
county
came
away
and
said
you
know
legally,
they
can't
require
that,
and
just
if
you
can
provide
any
more
detail
about,
you
know
is
that
something
potentially
as
we
look
at
legislative
requirement
or
legislative
priorities,
that
we
should
be
looking
at
asking
the
general
assembly
to
allow
the
county
to
have
the
ability
for
a
site
plan
projects
to
attach
conditions
related
to
like
quality
of
like
issues.
S
So
the
challenge
that
we
ran
into
with
site
plan
conditions
is
that
they
really
need
to
have
what
in
the
legal
World,
they
call
an
essential
Nexus
to
the
project
so,
for
example,
addressing
impacts
of
the
project
itself,
so
the
projects
being
built
and
as
a
result
is
going
to
cause
increased
strain
on
surrounding
infrastructure,
then
the
county
can
basically
say
because
of
that
impact
you
need
to
improve
the
the
infrastructure
surrounding
the
building.
S
So
what
we
were
told
and
what
we
learned
through
our
attorneys
is
that
in
this
case,
mandating
habit,
habitability
standards
via
site
plan
conditions
really
are
beyond
the
scope
of
the
County's
Authority
and
approving
these
site
plans.
It
just
goes
beyond
what
we're
allowed
to
do
so
again.
I
am
not
an
attorney.
I
can't
really
speak
to
it.
Beyond
that,
I
don't
know
if
David
wants
to
take
a
crack
at
interpreting
or
taking
on
further
whatever.
S
I
I
can
I
can
certainly
ask
about
that,
but
anyway,
so
so
anyway,
but
that
is,
that
is
what
we
were
told
and
so
that
that
was
the
barrier
to
putting
anything
in
our
site
plan
conditions
related
to
ongoing
habitability.
I
Be
able
to
do
this
and
the
county
attorney's
like
well,
we
don't
have
the
legal
Authority
that
that
should
be
something
that
we
start
advocating
to
the
board
to
like:
hey,
let's
go
to
Richmond
and
robust
that
we'd.
B
I
Just
code
enforcement-
and
you
know
we'll
get
things
like
mold
and
other
issues
like
that.
A
Okay,
Sarah.
Q
S
Yeah
absolutely
so
we
take
a
number
of
things
into
consideration
when
we
generate
our
list
of
inspections
for
any
any
given
time
period.
We
look
at
how
long
it's
been
since
the
last
time
we
did
a
full
inspection
of
a
property.
We
look
at
the
age
of
the
property
we
look
at
if
we
are
seeing
an
uptick
in
concerns
around
a
certain
property.
We
might
say
well,
let's
put
that
on
our
list,
so
that
we
can
get
eyes
on
it.
Ourselves.
S
K
No
it
and
we
have
with
this
increased
inspection
process.
We
have.
You
know,
there's
been
properties
that,
if
not
the
full
property
we've
done
like
half
or
something
like
that,
if
we're
just
like
hey,
we
just
want
to
make
sure
things
are,
are
going
well,
so
we
will,
you
know,
throw
it
on
the
throw
it
on
the
end.
So
we've
we've
done
a
couple
of
those
and-
and
you
know,
having
the
funds
and
having
a
third
party
has
just
been
invaluable
and
being
able
to
do
you
know
numbers
do
it.
K
You
know
more
than
once
we'll
go
out
more
than
once
a
year,
so
we're
really
trying
to
you
know,
make
sure
we
have
eyes
on
on
things
that
we're
hearing
about.
A
And
related
to
that
question:
do
we
have
any
idea
about
an
estimate
for
2024?
Is
that
are
the
numbers
going
to
continue
going
up,
or
is
the
funding
going
to
go
away
like.
K
So
we
do
have,
we
do
have
an
in
the
FYI
24
budget,
150
000
for
again
for
Foy
24..
We
are,
we
have
a
new
inspections
firm,
so
they
are
local.
So
you
know
we're
looking
at
how
you
know
they
don't
have
to
charge
us
per
diem
and
travel
and
that
sort
of
thing,
so
you
know
we're
sort
of
watching
the
ShakeOut
between
like
what
they're
you
know,
inspections
per
unit
or
or
you
know
there
are
hourly
charge
versus
you
know
the
other
firm
and
how
that
goes.
K
We
are
also
hoping
to
split
some
in
the
fall
some
in
the
spring
and
again,
our
compliance
officers
also
do
some
inspections
when
they
go
and
do
their
compliance
reviews.
So
we
are
looking
like
our
goal
is
to
do
about
2
000
every
year.
If
we
can
do
more,
we
will
you
know,
we
will
do
it,
we,
you
know,
we
have
that's
one
of
the.
You
know
fantastic
things
that
can
happen
when
we
do
have.
You
know
this,
this
extra
staff
to
step
in
when
we
need
them
too.
K
L
I'm
just
going
to
question
on:
is
there
any
plans
to
bring
the
owners
along
and
maybe
some
of
the
trends
that
you're
seeing
with
the
code
enforcers?
You
know
I
think
there
might
be
an
opportunity,
with
some
of
the
oldest
properties
in
Arlington,
some
of
the
things
that
they're
experiencing
to
put
it
on
the
radar
for
some
of
the
properties
that
might
be
10
years.
You
know
behind
them.
Is
there
any
thought
on
that
or.
S
L
We
find
out
about
issues
it's
already
at
the
most
egregious
date
right
millions
of
dollars
to
to
repair
it
or
update
it
or
replace
it
tear
down.
What
have
you
I
wonder
if
there's
an
opportunity
to
take
some
of
those
case,
studies
or
trends
that
we're
seeing
in
code
enforcement
and
to
form
a
broader
capture,
we
need
to
say:
hey
here's,
some
of
the
things
that
we're
seeing.
B
S
I
see
so
yeah,
so
a
couple
things
and
again,
let
me
know
if
I'm,
if
I'm,
not
answering
your
question,
so
the
inspections
that
we're
doing
that
Marie
just
referenced.
Those
are
not
code
enforcement
inspections,
those
are
housing,
quality,
standard
inspections,
so
they're
actually
broader.
They
touch
more
things
than
code
enforcement,
but
code
enforcement
referrals
can
be
made
out
of
those
inspections
that
we
are
doing.
So,
if
we're
in
a
unit-
and
we
see
something
that
could
be
code-
a
code
enforcement
concern.
S
The
struggle
there
is
that
the
resident
has
to
be
the
one
to
reach
out
to
code
enforcement.
In
order
to
request
that
code
enforcement
inspection,
we
are
not
able
to
do
that,
we
can
facilitate,
so
we
can
suggest
to
the
resident
hey.
We
think
we
should
refer
you
to
code
enforcement.
We
can
give
you
the
phone
number
and
so
on,
and
we
can
help
make
that
connection,
but
it
has
to
be
the
resident
that
actually
reaches
out
to
code.
S
So
so,
with
all
that
in
mind,
we
are
working
on
how
to
make
that
referral
process
easier
and
as
least
burdensome
as
possible
for
the
residents.
But
that
is,
that
is
the
process.
That's
that's
happening
now.
I
will
say
just
trends
that
we
see
in
general
for
housing,
quality
standards,
so
housing
quality
standards
depending
on
the
number
of
bedrooms
in
a
unit,
a
number
of
other
factors.
The
checklist
is
quite
long.
S
It
can,
you
know,
exceed
50
items,
I
think
Marie
50
to
70
items
or
something
like
that,
and
it
includes
everything
from
things
that
the
that
the
owner
is
responsible
for
the
majority
are
things
the
owners
responsible,
for
there
are
some
things
on
the
checklist,
though,
that
reflect
resident
Behavior
as
well.
So,
for
instance,
if
we
see
concerns
about
housekeeping
or
if
there
are
locks
that
are
installed
on
interior
doors,
that
could
be
a
fire
or
safety
hazard.
S
So
some
of
the
things
that
we
can
flag
that
can
cause
a
unit
to
fail
inspection.
The
majority
of
those
items
are
the
result
of
owner
behaviors,
but
there
also
are
some
things
on
the
checklist
that
can
be
the
result
of
Resident
behaviors
too,
so
we
do
share
with
our
owners
and
often
they're.
Well
aware,
honestly,
you
know
what
you
know
what
the
trends
are
of.
You
know
things
that
we
see
that
are
common,
but
again,
typically
not
a
lot
of
surprises.
S
You
know
when
talking
to
the
owners
in
terms
of
things
that
are
very
common,
that
we
see
and
just
like
our
own
homes.
You
know
things
can
be
perfect
one
day
and
especially
for
any
of
us
who
have
children,
they
run
through
a
room
like
a
tornado
and
knock
a
closet
off
the
track,
and
now
it
would
fail
inspection.
So
you
know
so
there
are
a
lot
of
things
that
can
happen
in
a
unit
to
cause
it
to
fail.
L
I
guess
I'm
just
wondering
how
do
we
share
those
best
practices
with
the
larger
community?
You
know
we're
seeing
like
a
certain
issues
in
that
inspection.
How
do
we
kind
of
say,
hey
we're,
starting
to
see
this
kick
up,
you
might
want
to.
You
know,
use
some
Investments
now
so
that
it
doesn't
end
up
in
a
large
extent,
but
we
can
talk
more
offline
about
it.
S
Yeah,
no
I'm
happy
to
answer
that
very
quickly.
Now,
one
of
the
things
that
we
do,
we
also
have
our
financial
monitoring
that
we
do
of.
You
know
properties
that
have
loans
with
the
county,
so
that
is
a
really
good
opportunity
through
our
financial
monitoring,
to
talk
about
trends
that
we're
seeing
on
the
physical
side.
So
again,
if
we're
seeing
a
lot
of
moisture
issues
at
a
particular
property,
often
the
owner
I'll
just
say
the
owner's,
not
unaware.
S
You
know
it's
not
usually
a
surprise,
but
it's
a
good
opportunity
through
financial
monitoring
to
say,
hey
from
an
asset
management
perspective,
we're
seeing
a
lot
of
moisture
issues
at
this
particular
property
or
hey.
This
particular
property.
Had
a
lot
of
initial
fails,
you
know:
can
we
talk
about
some
maintenance
issues
that
might
be
going
on
there?
What
kinds
of
Investments
are
you
making
both
on
the
operating
side,
but
even
longer
term?
Again
we
talked
about
Capital
needs
assessments,
you
know,
have
you
done
one
recently?
Are
you
looking
to
do
one
soon?
S
Can
you
please
share
those
results
with
the
county?
So
really
it's
a
good
opportunity
to
have
that
conversation
and
those
trends
that
we're
sharing
in
those
conversations
would
be
trends
that
we're
seeing
within
the
portfolio
of
that
owner,
which
typically
is
what
they
care
about
anyway.
S
But
I
would
say
the
other
piece
of
this
is
again
what
education
can
we
do
on
the
resident
side
as
well?
You
know
I
mentioned
some
of
the
things
that
residents
may
not
even
realize
that
they're
doing
in
their
own
units
that
could
be
fire
hazards.
You
know
boy
that
smoke
alarm.
It
goes
off
sometimes
when
I'm
cooking
and
it's
really
loud
and
wakes
up.
My
son,
who
worked
a
night
shift
down
the
hall
I'm
taking
it
down,
I'm,
just
dismantling
it.
Well,
that's
a!
We
can't
do
that,
so
you
know.
S
So
what
can
we
do
on
the
county
end
to
to
provide
education
to
Residents,
to
talk
through
the
things
they
can
do
within
their
units
to
ensure
their
units
remain
safe
and
you
know
and
help
reduce
the
chance
that
rodents
will
want
to
be
attracted
to
their
unit
and
so
on
because
of
housekeeping
issue
issues?
And
things
like
that.
So
you
know
what
are
things
we
can
do
on
the
residence
side
as
well.
A
Okay
and
I'm,
mindful
of
time
so
everyone
will
take
a
few
more
questions
and
then
we'll
start
to
wrap
up.
I
know
you
had
one.
I
And
so
my
question
during
the
Serrano
sort
of
Crisis,
we
heard
a
lot
about
discrimination
between
fair
housing.
You
know
potential
allegations,
and
that
was
also
an
issue
for
the
county
in
that
the
obviously
human
rights
didn't
really
get
involved
and
there
wasn't
really
clear
referral
system
in
place
for
fair
housing.
Complaints.
I,
don't
see
anything
in
the
report
that
you
guys
provided
today
about
fair
housing
and
I
know.
I
There's
work
to
help
connect
all
the
different
offices
and
departments
who
are
you
know,
part
of
sort
of
the
Nexus
of
housing
issues.
Can
you
talk
about
what
if
any
rolled
offs
and
human
rights
has
had
in
that,
and
also
knowing
that
they're
not
necessary?
I
wouldn't
recommend
that
a
resident
go
to
an
awesome
human
rights
for
a
fair
housing
complaint
because
they
don't
even
have.
K
I
The
protected
classes
that
the
state
does
do
you
have
a
process
in
place
to
refer
people
to
HUD
to
refer
them
to
the
State
Office
of
fair
housing?
I
I
S
Yeah,
so
I
can
speak
first
to
if
we
receive
an
inquiry.
That
sounds
like
a
possible
discrimination
complaint.
Those
referrals
and
Hector
I
see
you're
on
so
please
chime
in
if
I
misstate
this
but
we're
making
those
referrals
to
the
County's
office
of
Human
Rights
rather
than
through
HUD
Hector.
Can
you
confirm
that.
D
When
we
received
calls
in
regards
to
discrimination,
we
refer
them
either
to
the
fair
housing
office
in
Virginia
or
the
office
of
Human,
Rights
and
accounting
manager.
They
can
choose
either
one
of
them.
They
will
both
investigate,
but
they
will
not
do
it
at
the
same
time,
preferably
is
recommended
that
they
take
fair
housing
in
Virginia.
That
way,
it's
more
humble
and
they
have
more
ability
to
investigate.
S
Thank
you.
Thank
you
Hector,
so
so
those
are
the
options
that
we
provide
when
our
office
receives,
because
again
office
of
Human
Rights
is
separate
from
from
us,
but
we
provide
those
referrals,
as
Hector
said,
either
to
the
state
office
or
to
the
County
Office
of
Human
Rights.
S
S
We
worked
very
closely
with
you
when
developing
our
strategies
and
then
also
we're
appreciative
that
you
gave
us
the
opportunity
to
have
a
preview
copy
of
some
of
the
recommendations
you
were
putting
forward
as
well
and
I
will
say,
we
did
look
through
every
and
consider
every
single
recommendation
that
you
had
in
your
joint
report
and
again,
because
we
had
the
opportunity
of
talking
through
a
lot
of
those
recommendations
before
we
even
published
our
strategies
like
five
months
or
so
earlier,
to
consider
whether
to
include
them
in
ours.
S
The
ones
that
were
not
added
to
our
strategies
typically
fell
into
two
different
buckets
one
of
two
different
buckets
one:
either
if
the
county
was
not
resourced
in
order
to
carry
out
the
strategy-
and
we
did
not
have
indications
that
we
would
be
resourced
anytime
during
implementation.
So
that
is
one
situation
that
we
found
ourselves
in
or
if
again,
through
consultation
through
our
County
attorneys
or
other
agencies
within
the
county.
There
were
certain
recommendations
that
that
it
was
determined
we
did
not
have
the
authority
to
carry
out.
S
So
those
were
the
two
I'm
generalizing.
But
if,
if
something
did
not
directly
tie
between
the
two
documents,
it
was
either
due
to
resources
or
a
concern
that
the
county
may
not
have
the
authority
to
carry
out
the
recommendation,
but
we
did
consider
all
of
them
and
appreciated
the
opportunity
to
work
with
the
joint
committee
on
on
that
report.
I
And
it
would
be
helpful-
and
maybe
this
is
you
know
a
longer
term
thing
just
if
there
are
things
that
the
county
wronged.
That
report
that
are
not
included
in
account
strategies
that
that
the
county
would
like
to
do
is
like
hey.
We
would
love
to
be
able
to
do
this
in
the
future.
We
don't
have
the
resources
today.
It
would
just
be
helpful
to
know
what
are
some
of
those
like
what
are
some
of
the
key
things
that
if
you
were
going
to
try
to
incorporate
that
into
future
work
plans.
I
What
would
those
be
because,
there's
quite
a
few
of
them
that
aren't
that
aren't
included
in
cap
strategies,
documents
so
I
think
from
a
commission
advocacy
perspective.
It
helps
to
know
which
ones
the
counties
strongly
considering
for
the
future
versus
that
we
don't
think.
That's
something
that
we'll
probably
ever
do.
I
K
A
Topic
is
there
any,
depending
on
all
determination
for
each
of
those
things
that
the
county
decided
not
to
pursue?
Do
you
know
like
a
paragraph
on
why
they
didn't
and
what
they
did
to
investigate
it.
S
So
I
could
go
back
and
see
what
information
we
have
for
each
of
those
and
the
review
that
we
did
and
see
how
to
best
follow
up.
If
that
works,
yeah.
F
Going
to
really
yeah,
it
was
actually
that
something,
like
you
said,
kind
of
concerns
me
I,
hope
that
the
County's,
not
discouraging
people
from
filing
discrimination,
complaints,
locally
I'm
a
little
worried
about
them,
maybe
encouraging
folks
to
go
to
the
state
level.
My
experience.
Complaints
of
this
nature
are
always
best
resolved,
but
the
low
lowest
local
level
and
if
the
timing's
not
adequately
resourced,
that's
also
a
concern
so.
F
P
A
Okay,
well,
I
just
have
one
last
thing
for
you
and
if
there
were
one
thing
that
you
could
you
can
use
if
you
could
say
one
thing
to
the
County
Board
through
the
TLC
or
the
Housing
Commission.
What
what
would
you?
What
would
you
put
down?
What
would
you
have
us
tell
them.
S
This
is
the
moment
that
Anne
Valencia
gets
fired
from
the
housing
director
gosh
the
hardest
question
of
the
night.
Thank
you
for
saving
it
to
the
end
foreign.
S
I'm
going
to
punt
a
little
bit
on
this
one
for
preservation
of
my
job,
but
I
will
say
we
are
really
really
grateful
and
I
mean
this
With
all
sincerity.
We
are
so
grateful
that
the
County
Board
elected
to
put
150
000
in
ongoing
funds
which
had
not
been
in
the
manager's
proposed
budget.
S
You
know
in
the
final
adopted
budget
for
2024
by
putting
in
an
ongoing
it
will
enable
us
to
to
use
that
money
in
future
fiscal
years
as
well.
So
we're
really
grateful
for
that.
Yeah.
A
Great
well-
and
you
are
fantastic
in
your
job
and
we're
very
appreciative
of
the
hard
work
that
you're
doing
and
grateful
that
you
took
the
time
to
talk
to
us
tonight
unless
there's
anything
else,
we
release
you
and
look
forward
to
seeing
you
in
a
few
months.
Hopefully
once
we've
had
once
you've
had
time
to,
you
know,
get
some
data
from
the
cash
research
that
you're
doing
we're
really
excited
about
that.
So
thank
you.
So
much.
S
Absolutely
and
if
Commissioners
have
additional
questions
after
tonight,
I
know
many
of
you
only
just
received
a
copy
of
the
report
today,
and
maybe
you
haven't
even
opened
it
yet
our
staff
is
available,
feel
free,
I,
don't
know
what
the
appropriate
Protocols
are,
but
you
know
working
through
Alex
and
rolda
if
you
want
to
share
additional
questions
that
we
can
answer
after
tonight
and
you've
had
time
to
actually
process
the
information
and
read
that
appendix
there's
a
lot
of
good
information
in
there
too.
S
So
you
know
we're
happy
to
answer
questions
after
tonight
as
well.
A
Great
well,
then,
can
I
hear
a
a
motion
to
adjourn.
A
Thank
you
any
opposed
excellent.
That
concludes
the
the
maids
and
2023
meeting
of
the
10
landlord
commission.