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From YouTube: Tenant Landlord Commission ADR | Feb 27, 2023
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A
A
Just
paying
it
dirt
as
well,
so
this
is
our
second
subcommittee
meeting.
We're
in
the
I
would
say
the
process
of
trying
to
understand
what
what
do
residents
from
Arlington?
What
would
they?
What
what
kind
of
issues
do
they
come
across
that
were
last
week,
talked
to
constituent,
Services
about
and
and
Ben
provided
us
a
call
log
really
of
all
the
housing
related
issues
that
they
get
so
we're
looking
for
tonight
wanted
to
hear
from
both
you
and
Hector
about
what?
A
B
A
So
so,
today,
on
the
agenda,
it's
really
about
about
those
two
things.
Anything
you'd
want
to
add.
No.
C
I
I
think
it's
it
to
me,
it's
more
about
making
sure
that
all
of
our
residents
understand
that
there
are
people
out
there
who
do
want
to
hear
from
them
and
want
to
resolve
the
issue.
So
it's
so
much
about
communication
from
from
us
to.
Let
them
know
that
we're
here,
but
is
it
just
us?
Is
it
other
parts
of
the
county
you
know,
do
they
understand
the
Ombudsman?
C
A
B
B
D
A
So
I
think
today
you
saw
if
we
can
start
with
you
about
just
like
what
you
all
bugatta,
what
what
services
you
provide,
that
we
should
make
sure
is
known
and
part
of
this
process,
and
then
what
are
you
hearing
from
the
people
that
you
serve,
that
they
need
help
with
or
are
unknowns
for
them
when
they're
trying
to
navigate
housing.
E
I'm
happy
to
go
through
a
list
of
issues
that
we
assist
with,
but
I
also
have
a
excuse
me.
My
voice
runs
out
at
the
end
of
the
day
after
talking
so
much.
E
Let
me
see:
go
to
secure
Prime
screen,
recording
to
get
permission
start
sharing.
Okay,
I
have
a
PowerPoint,
but
this
thing
is
telling
me
here
that,
in
its
permission
for
me
to
do
some
sharing,
so
let
me
see
if
I
can
figure
that
out
says:
go
to
security,
privacy
and
screen
recording.
A
F
E
I,
don't
I
don't
see
you
here
on
my
screen,
so
okay,
do
you
see
my
person
moving
around
yeah?
Okay,
let's
go
home
and.
E
All
right
are
you
able
to
see
the
screen
clearly
or
should
I
do
the
slideshow,
because
I
don't
know?
E
B
G
You
have
physical
year
220
and
then
it
went
to
20
21
and
then
he
came
back
to
the
first
page.
Okay,.
E
Great
great,
that's
where
I
want
to
be.
Thank
you
for
letting
me
know
yeah.
This
is
all
right.
I
haven't
actually
done
screen
sharing
on
a
team,
so
bear
with
me.
So
as
long
as
you
see
the
screen
there
all
right.
So
this
is
we
are
bugatta,
and
these
are
cat
I'm
going
to
be
talking
about
categories
of
complaints.
E
That
is
the
title
I
use.
This
is
what
you
told
me:
roll
that
that
you
wanted
to
hear
about,
or
the
commission
was
interested,
so
I'm
going
to
go
through
them
all
right,
so
you
wanted
at
least
three
years
of
categories
that
we've
helped
people
with
so
I'm,
going
to
start
with
FY,
20
and
I
am
gonna
include
a
partial
FY
23
up
to
date
up
as
of
the
end
of
the
last
quarter,
right.
E
I
mean
well
I
can
send
you
the
list
of
categories,
okay,
but
the
reason
why
I
included
this
is
to
say
that
you
see
the
number
of
I
guess
a
numerical
number
next
to
the
categories
yeah,
but
as
far
as
helping
residents
with
housing,
the
major
issues
or
areas
categories
that
we
help
them
in
is
avoiding
eviction
such
as
when
a
resident
receives
a
breach
of
least
notice,
either
at
21
30
or
a
30-day
notice,
or
a
notice
for
eviction.
E
Now,
when
it
comes
to,
like
someone
has
already
received
a
summons
to
court,
you
know
we
make
the
referral
to
Legal
Aid,
but
as
far
as
any
other
steps
before
going
to
court,
we
help
the
residents
communicate
with
management
to
be
able
to
resolve
or
remedy
any
issues
that
could
potentially
leave
lead
to
an
eviction.
E
There
are
regulation,
rules
and
policies
and
documentation
that
the
residents
have
to
present,
even
though
many
residents
have
lived
in
properties
for
quite
a
number
of
years,
or
even
new
ones
that
are
moving
from
the
market
into
affordable
housing.
This,
you
know
sometimes
are
confused
about
the
documentation
that's
required
for
applying
or
for
recertifying
for
our
unit.
So
we
do
some
of
that,
and
this
is
what
you
find
under
housing
that
category.
So
it's
a
system
residents,
understanding
that
recertification
process
and
it's
further
down
the
line
there.
E
It
also
includes
that
explaining
you
know
what
the
income
requirements
are,
what
to
do
when
you're
applying
for
an
apartment.
The
income
ranges
how
to
add
new
people
to
the
lease
or
removing
people
and
negotiating
with
management
to
avoid
evictions
when
it
comes
to
recertification,
because
there
are
some
things
that
change
in
a
family
that's
living
in
affordable
housing,
and
so
there
are
ways
that
they
can
remedy
those.
E
Those
issues
in
filling
out
paperwork
for
residents
also
lease
issues
it's
listed
here,
Bridge
releases
I
mentioned
that
explaining
how
that
works
and
then
how
they
can
Remedy
or
how
to
resolve
things
or
how
to
seek
assistance
from
legal
aid
maintenance
issues.
That
is
one
of
the
highest
categories
you
see
there.
Housing
stands
out
with
all
the
issues
that
I
talked
about
maintenance
without
reference
to
code
and
some
of
the
other
slides
you're,
also
going
to
see
maintenance
with
reference
to
code.
E
E
Not
everything
Angela,
you
know
being
well
code
is
very
specific
on
how
they
get
involved
and
I'm
sure
that
you
know
you
guys
have
heard
presentations
from
code
enforcement
at
the
10
Atlanta
commission.
So
I
don't
need
to
go
into
much
detail
on
that
management
issues
is
a
big
area.
You
see
a
big
number
here,
40
41
issues
for
that
one
particular
year.
That
includes
a
lot
issues.
E
Usually
is
residents
come
to
us
when
they
run
into
rude
or
disrespectful
staff
and
and
management,
and
that
includes
other
issues
that
are
part
of
this
chart
right
here,
but
management
issues
being
the
primary
issue,
and
so
that's
when
we
step
in
and
help
the
residents
to
resolve
those
issues
with
management.
So
you
know
we
intervene
and
communicate
with
management
to
help
Consultants
neighbor
issues.
We
we
started
tracking
that
category
too,
because
there
oftentimes
there
are
residents
that
have
issues
with
their
neighbors.
E
It's
usually
in
noise
complaints
or
you
know
not
just
loud,
you
know
being
disruptive,
but
they
may
have
had
some
problem
with
the
wrestling.
The
residents
could
be
a
you
know,
a
resident
that
is
giving
them
problems
or
complaining,
but
you
know
it's
back
and
forth
and
just
helping
them
understand
relationship
on
how
you
know
to
have
to
live
together.
You
know
how
to
respect
the
noise
ordinances
and
oftentimes.
You
know
communicate
that
to
management,
so
we
help
them
write
letters
and
they're
like
okay.
E
This
is
in
response
to
such
complaint
or,
if
they're
complaining
about
a
neighbor
and
putting
that
in
writing
and
letting
management
know
that
hey
such
neighbor
is
being
disrupted,
that
having
loud
noises,
past
10
pm
at
night,
you
know
past
the
county.
Noise
ordinances
recertification
shows
up
quite
often
and
I
talked
about
that
briefly
earlier
under
housing,
but
we
decided
to
break
it
into
a
separate
category
just
to
keep
track
of
what
issues
reciprocation
being
an
issue
separate
from
everything
else.
E
Relocation
shows
up
and
I
need
to
move
to
3D,
which
is
I,
can't
see
it.
Relocation
self-explanatory.
This
is
assistance
when
there's
a
project
that
is
going
through
Redevelopment
or
Renovations,
and
relocation
is
required,
and
often
you
know
for
this.
E
There
is
a
relocation
plan
in
place
that
you
know
the
tenant
landlord
commission
monitors,
but
if
anyone
comes
to
us
for
assistance
either
understanding
the
relocation
process
or
they're
having
an
issue
with
relocation,
we
help
communicate
that
with
management
or
if
the
landlord
is
using
third-party
relocation
Specialists,
you
know
we
help
them
communicate
whatever
issues
they're
having
rental
assistance
is
large,
that
is
when
we
make
referrals
for
someone
who's
late
on
rent
or
is
having
issues
or
will
will
have.
Issues
have
lost
a
job.
E
Now
this
picked
up
in
the
following
year
as
well.
You'll
see
it
going
up
because
of
covet,
but
even
before
then
it
was.
It
was
an
issue
so
a
lot
of
people
having
issues
paying
rent,
whether
it's
a
one-time
thing
or
they
need
a
housing,
Grant
or
referrals
to
thrive.
E
That
goes
through
that
security,
deposit,
self-explanatory
someone
needs
assistance
or
once
to
know
what
the
law
says
about
them.
Getting
a
security
deposit
or
if
any
deductions
will
be
taken
up
their
security
deposit
with.
We
have
to
explain
that
that
was
an
FY
20.,
all
right,
FY,
21,
simple
categories:
housing
leads:
you
can
see
those
there,
rental
assistance,
secure
deposit,
we
started
tracking
that
so
you
see
more
here
and
then
in
fy21
we
started
tracking
issues
with
utilities
and
billings.
E
This
is
primarily
about
what
was
happening
over
at
the
Serrano.
You
know
the
issues
over
there
started
with
Serrano
separating
utilities
from
the
rental
from
Rent,
and
so
that's
why
you
see
a
high
number
there,
and
then
we
kept
tracking
that
going
forward
in
FY
22.
You
see
that
now
utility
I'm
going
to
go
back
to
21.
E
that
showed
up
a
high
number
15,
because
you
know
wrestling
started,
calling
us
about
that
by
fy22
that
dropped
a
little,
because
people
were
understanding
about.
You
know
how
the
system
was
going
to
work
over
and
like
I
said.
Primarily,
this
was
over
the
Serrano.
So
then
we
had
some
residents
come
back
the
next
year.
This
is
usually
around
the
fall
in
October
when
they
change
or
raised
the
utility
charges
again
now
here
you
see,
homeownership
show
up.
E
Some
people
do
ask
questions
about
home
ownership,
so
we
make
referrals
for
that
and
you
know
usually
caring
Service,
that's
what
she
does.
So
we
make
referrals
to
that
or
to
all
the
programs
or
just
information.
You
know
we
tell
them
guide
them
over
to
Arlington
County's
website
they're,
looking
for
information
on
home
ownership
and
let's
see
anything
else
that
changes
here,
we
did
have
a
maintenance
referred
to
code
in
FY
22
FY
22
is
from
July
2021
through
June
2022.
E
E
Actually,
that
was
Columbia
Gardens.
That's
why
that
was
a
huge
yeah.
That's
why
you
see
that
the
high
number
there
so
yeah
again,
if
you
look
at
the
numbers,
housing
is
pretty
high.
Maintenance
is
also
high
in
management
issues.
Even
people
coming
back
with
complaints,
saying
you
know,
management
was
either
rude
or
disrespectful
or
dismissive
towards
my
complaints
or
I
have
an
issue
with
my
apartment
and
they're,
not
fixing
it
so
that
all
falls
under
there.
That's
why
you
see
a
high
number,
but
you
know,
like
I,
said
the
primary
issue.
E
There
is
that
staff
has
been
dismissive,
rude
or
disrespectful.
So
that's
why
it's
a
separate
category
from
everything
else,
but
usually
there's
other
things
behind
it.
You
know,
and
then
this
here
is
just
up
to
the
last
order
that
was
completed
for
FY
23.,
starting
from
July
1st
2022
through
December.
F
D
D
E
I
say
intervene,
you
know
we
assist
them
to
resolve
those
issues
either
communicating
directly
with
management
or
we
help
them
draft
a
letter
so
that
they
can
submit
it
to
management,
and
when
we
do
that,
we
give
them
time.
We
tell
them
hey.
Wait,
wait
a
couple
days
to
see
if
there's
a
response
for
management.
If
there
isn't
come
back
to
us
and
then
we'll
get
involved
and
if
needed
we
escalate
hired.
You
know
to
Regionals
or
then
go
to
ownership.
E
How
do
they
know
to
call
us
yeah?
You
know
it's
a
lot
of
Word
of
Mouth
we've
been
in
the
community
for
30
years
already,
so
a
lot
of
people
know
us,
even
though
there's
always
new
residents
coming
in
you
know
we
primarily
worked
a
lot
of
our
I
guess.
E
Clients
are
from
the
low-income,
low-income
and
immigrant
communities,
and
even
though
there's
turnovers
I
guess
you
know,
I
can
use
Buckingham
as
an
example,
you
know
it's
a
it's
like
the
gateway
to
Arlington,
where
residents
usually
come
in
along
Columbia
Pike
as
well,
and
so
even
though
there's
new
residents,
the
neighbors,
is
telling
hey.
You
have
an
issue,
you
know
go
and
talk
to
bugatta,
and
then
we
do
Outreach
as
well
in
education.
E
So
we
do
workshops
on
tenants,
rights,
lease
understanding,
your
lease
and
through
that
we
get
people
and
they
make
referrals
and
stuff.
Well.
So
you
know
it's
it's
a
lot
of
Word
of
Mouth.
E
E
E
E
B
C
People
know
how
to
how
to
help
and
I
I.
You
know
one
of
the
things
that
we
keep
talking
about
over
and
over
again
in
the
commission
and
in
the
subcommittee
is
making
it
easy
for
people
to
get
the
answers
that
they
need,
and
you
know,
you're
such
a
valued
resource
in
our
community.
C
That
FAQs
would
be
great,
so
I'm
glad
it's
in
the
works
to
see
how
many
people
go
and,
and
where
do
they
go
so
that
you
could
focus
your
energy
on
getting
to
getting
the
right
information
to
the
right
people.
So.
E
I
did
have
that
in
my
old
website
and
you
know
I'm
using
a
different
program
now
to
recreate
this,
but
I
did
have
some
links
and
then
Arlington
County
actually
redid
their
website
as
well.
So
some
of
those
links
were
broken,
but
I
did
have.
You
know,
links
that
link
to
the
Arlington
website.
Arlington
actually
has
a
page
with
FAQs
as
well.
It's
like
what
do
I
do
about
my
security
deposit
or
can
the
can
a
landlord?
Just
kick
me
out.
You
know
so.
Yeah.
C
Okay,
cool
is
coming
and,
and
many
of
you,
if
your
clients,
if
you,
if
you
but
again
I,
mean
almost
everybody,
it
knows
about
Bugattis
yeah,
the
landlord
tenant
world.
If,
if
you
are
an
immigrant
or
from
that
population,
they
know
about
you,
yeah.
E
Knowing
that
not
a
lot
of
well,
the
reason
why
we
decided
to
have
a
website
is
just
to
have
that
online
presence.
So
if
anyone
wanted
to
look
up
bugatta,
you
know
the
main
goal
was
like:
okay:
let's
have
online
presence
and
put
our
addresses
and
our
phone
numbers
here.
E
A
E
It
hasn't
been
that
many
from
the
from
the
Ombudsman
you
know
but
I
guess
a
lot
of
people
do
reach
out
to
their
housing.
Information
center
I've
seen
some
of
the
reports
from
from
Hector,
and
you
know
they
have
a
high
count
as
well.
So
so
he
gets
a
lot
of
those
calls
too
well.
I
guess
Hector
can
speak
to
that.
So.
C
Three
or
four
of
us
here
and
and
looking
at
your
demo,
the
information
that
you
provided
us
on
the
over
the
past
three
plus
years.
You
know.
Obviously
what
comes
out
is
the
management
issues
as
as
it
right,
but
our
goal
is
to
help
with
dispute
resolution
and
I'm,
not
sure
we
can
help
with
Surly
staff
or
disrespect,
which
you
know
really
lousy.
C
I
mean
those
are
terrible,
but
that's
not
something
we
could
do
if,
if
you
were
to
say
hey
dispute
resolution
committee,
if,
if
you
could
focus
on
on
two
things
that
are,
you
know,
sort
of
I'm
going
to
call
them
part
of
the
vrlta
landlord
to
tenant
communication
experience?
What
would
they
might
be,
and
maybe
you
throw
out
a
few
to
us
and
maybe
we
can
help
based
on
our
experience
and
time?
What
could?
What
could
we
do?
Because
it
worked
resolution.
E
I
think
that
when
War
gets
out
that
Arlington
County
has
this
subcommittee
on
Alternate
dispute
resolution
I
think
that
will
probably
help
I'm
hopeful
that
it
will
help
let
staff
you
know
from
staff
that
has
this
reputation
to
be
rude
and
disrespectful
and
nasty
towards
resident.
That
they'll
know
that
there
now
is
this
group
that
is
with
the
county
and
I,
can
tell
you.
It
makes
a
great
deal
of
difference.
For
example,
when
we
run
into
a
situation
where
we're
not
able
to
resolve
something
because
the
landlord
or
management
will
be
like.
E
Oh
whatever
you
know,
when
we
get
someone
from
the
county
involved,
a
staff
person
that
person
has
the
cloud
and
I
think
that
you
guys
through
this,
this
ADR
will
have
the
cloud
of
the
County
as
well
and
I.
Think
that
you
know,
hopefully,
people
will
be
a
little
more
respectful
and
landlords
will
hold
their
management
company
or
whatever
they
hired
to
do
that
right,
I
haven't
be
a
little
more
respectful
and
more
customer
focused
on
customer
service.
E
Know
there
have
been
times
where
10
Atlanta
commission
have
has
gotten
involved,
and
now
this
is
one
of
the
things
I
know
you
all
want
more
residents
to
come
to
the
tenant
letter
commission
with
their
issues
and
concerns
right
to
talk
to
you,
but
basically
a
lot
of
what's
happened.
Well,
let
me
speak
about
the
past.
E
You
know
other
tenant,
Lander
commissions
under
have
taken
the
initiative
you
know
I've
seen
represent,
that
represented
by
Commissioners,
go
and
attend
meetings,
attended
meetings
to
show
their
presence
like
we're
here
and
also
when
people
come
to
the
10
Atlanta
commission.
With
concerns.
E
C
C
C
Run
it
through
him
first,
you
know
to
the
landlord
just
letting
them
know
that
it's
been
heard,
because
so
do
you?
Do
you
think
that
when
a
resident
comes
to
the
commission
and
and
makes
a
complaint
about
disrespect
and
lack
of
attention
and
dismissiveness,
do
you
think
that
Resident
is
telling
the
landlord
I'm
going
and
to
do
this?
Or
do
you
think
it's
sort
of
more
on
the
down
low.
C
E
No
because
usually
their
one
interaction
is
with
management
and
oftentimes.
You
know
the
owner
probably
doesn't
even
know.
What's
going
on,
you
know
or
or
maybe
now
you
know
there
are
times
where
the
owner
knows
and
they're
like
okay.
They
just
allow
management
to
to
do
whatever
you
know
and
get
away
with
whatever
it
is
so,
but
you
know
oftentimes,
even
if
the
owner
knows
they
may
say,
hey
I
wasn't
aware
that
management
was
treating
my
residence
in
such
a
way
right.
E
G
I
may
give
my
opinion
on
that
I
receive
a
lot
of
calls
with,
like
Saul,
said
that
of
tenants
that
complain
about
management
or
not
only
management,
but
the
people
that
work
in
the
complexes
and
my
recommendations
to
them
is
always
document.
G
Send
a
letter
complaining
the
management
to
the
manager
itself,
because
if
you
send
it
in
writing,
you
will
he
will
have
to
respond
to
it
and
keep
a
copy
on
file.
So
I
recommend
them
to
have
a
written
communication
to
them
and,
if
possible-
and
it's
happening
to
other
tenants,
also
that
they
complain
and
do
it
in
writing.
G
The
purpose
for
this
is
that
eventually
this
will
get
to
the
years
of
management
upper
management
and
they
will
be
able
to
do
something
about
it
and
in
in
response
to
your
question,
do
they
know
management
knows
they
may
know
now
directly,
but
they
if
they
receive,
let's
say
that
the
directors
of
a
company
receive
a
letter
from
the
10,
LL
or
office.
That
says
we
hear
the
tenants
are
complaining
about
this
issue
and
there's
documentation
on
it.
They
can
really
follow.
G
So
I
always
do
the
recommendation
and
if
Tenants
come
and
complain
there
is
a
letter,
then
management
will
be
able
to
do
something
about
that
manager.
Yeah.
So.
G
E
Yes,
that's
correct
and
we
ask
for
evidence,
you
know
so
that
when
they
escalate
things,
there's
evidence
like
a
letter
that
was
written
and
we'll
tell
them
Hey,
listen.
If
you
go
and
deliver
the
letter,
the
most
you
know
the
proper
way
is
to
send
it
by
mail,
certified
mail
right
or
send
an
email,
because
the
email
has
a
timestamp
date
and
time
when
you
sent.
E
It
also
tell
them
take
a
picture
of
the
letter
when
you
deliver
it
right,
the
picture
is
going
to
have
a
stamp
on
it
as
well,
but
also,
if
you're
having
an
issue.
You
know
that
is
not
getting
fixed.
Take
pictures
of
that
as
well.
That's
going
to
help
you
now.
As
far
as
your
question,
when
I
answered
it,
Christian
I
was
actually
thinking
about
market
rate
residence.
E
E
If
this
is
not
getting
fixed,
then
you
know
go
to
ownership
yeah,
but
when
that
issue
is
not
getting
resolved,
you
know
we
we're
talking
hey,
you
know
you
can
call,
you
can
go
to
the
attendant
lender
Commission,
but
you
know
lately
when
they
come
to
the
commission,
as
you'll
have
seen
you
know,
it's
like
the
commission
just
hears
out
what
the
concern
is.
I,
don't
know
what
happens
to
it,
but
there's
really
no
solution
to
it
and
it's
just
the
person
is
heard,
but
no
real
solution
offered
or.
D
There
was
incidents
with
the
lawyer
who
represented
a
talent
about
a
property
on
Seventh
road
with
you
know
all
the
issues
that
he
highlighted
and
we
followed
up
with
that
doing
research,
but
no
zoning
and
good
enforcement
and
seeing
what
what
property
violations
that
they
might
have
found
and
we
followed
up-
and
we
also
wrote
to
the
road
to
the
landlord
and
I've,
been
invited,
the
landlord
to
come
to
attend
the
commercial
region.
D
That
did
not
happen
so
that
that
kind
of
fell
off
at
that
point,
because
the
landlord
didn't
respond,
and
then
there
was
another
instance
and
then
the
gentleman
came
and
he
was
complaining
about
ahc
and
not
being
able
to
get
out
of
his
leaves
for
a
property
where
they
weren't
enforcing
smoking.
They
had
no
smoking
ordinance,
how
we
followed
up
with
that
and
that
in
fact
got
resolved.
So
maybe
the
the
report
of
the
resolve
or
what
was
the
follow-up
action
is
not
you
know
yeah.
E
So
so
I
think
I
think
yeah
I
agree
with
what
role
they
just
said.
You
know
it's
like
when
the
county,
when
the
commission
gets
involved
and
the
county
gets
involved,
you
know
we
don't
really
get
to
see.
If
that
was
resolved,
we'll
follow
up
steps
to
happen.
I
remember
I,
recall
the
guy
about
the
issue
with
the
smoking
that
wanted
off
the
leaves,
because
it
had
he
contacted
us
as
well,
and
you
know
we
gave
him
some
guidance
and
he
was
able
to
resolve
by
writing
to
the
regional
over.
E
That
was
managing
that
property
yeah.
So
I
guess
seeing
you
know
that
the
results
of
when
the
commission
and
staff
gets
involved
I
think
that
would
be
helpful
for
people
to
see
that
yeah
they
are.
You
know
solutions
to
some
some
of
the
issues
yeah,
but
you
know
there
have
also
been
times
when
the
resident
comes
and
the
commission
may
be
like,
oh,
you
know.
E
Well,
we
just
recommend
that
you
seek
a
lawyer
for
this,
but
I
think
that
having
ADR
being
involved
now
would
help
because
a
lot
of
residents,
especially
those
coming
from
low
income
and
immigrant
communities,
can't
afford,
lawyer
or
or
you
know,
may
not
qualify
for
legal
services
that
they
may
get
through
Legal
Services,
Northern,
Virginia
or
legal
aid
Justice
Center,
because
they
may
not
qualify
due
to
income.
It
may
just
be
a
little
bit
over
the
threshold,
but
you
know
not
enough
to
be
able
to
afford
a
lawyer
as
well.
D
I
think
also
coming
up
from
some
of
the
complaints
and
calls
over
yeah.
In
my
mind,
it
could
be
an
option-
and
hopefully
I,
don't
know
sorry,
the
commission
as
the
part
of
this
subcommittee.
It's
probably
something
look
into
some
of
these
types
of
complaints.
We
bodies
such
as
the
ombudsman's
office
and
it's
probably
could
involve
and
evolve
into
something
being
imaginal
like
a.
D
Regulatory
or
something
Consumer,
Protection
Agency,
or
something
which
is
the
situation,
which
is
how
it's
done
in
Fairfax.
So
all
of
these
issues
that
may
involve
some
tenant
issues
they
they
can
be
resolved
through
this
regulatory
agency.
It's
a
consumer
affairs
agency,
a
department,
I
think,
is
what
it's
called,
and
because
a
lot
of
people
really
either
kind
of
forward
and
want
to
avoid
going
to
a
leaving
the
process
and
I.
D
Think
one
of
the
things
that
I
had
in
the
back
of
my
sort
of
keep
record
of
some
of
these
types
of
questions
that
come
up
and
soon
they
they
are
more
suited
to
be
resolved
in
an
agency
of
that
kind.
So
that
is
that's
a
whole
different
thing
in
terms
of
making.
C
I
think
like
that,
the
smoking
issue
you
know
not
having
not
being
able
I
mean
it's
a
huge
issue
as
a
landlord.
Now,
because
more
and
more
properties
are
going
on
smoking
and
more
and
more
people
are
smoking.
C
Marijuana
in
the
apartments
and
Arlington
County,
the
police
department
does
not
come
out
unless
there's
a
belief
that
there's
distribution
going
on
you
know
for
personal
consumption,
they're
not
doing
anything,
and
so
it
they're
putting
it
all
on
the
landlord
as
a
smoking
issue
right
well
problem
is,
is
you
can
go
up
to
the
10th
floor
or
the
third
floor?
And
you
can't
tell
there's
no
do
I
put
a
sign
on
the
door.
Yeah
we're
the
ones
smoking.
C
C
For
two
reasons,
one
is
to
help
them
explain
it's
not
in
most
instances
it's
not
that
the
landlord
doesn't
want
to
help.
But
you
know
our
job
is:
if
we're
going
to
enforce
lease
violation,
we
have
to
verify
okay
right,
I
mean
we
can't
go
if
we
get
to
a
point
where
there's
eviction
and
we
go
before
a
judge,
we
always
have
to
be
thinking
in
the
back
of
our
mind
when
you
know
judge
Clegg,
you
know
starts
to
talk
to
us
and
they
say
so.
How
do
you
know
it
was
yeah
Emily?
C
Well,
you
know
we
we
smelled
under
her
door.
We
think
it's
her.
The
complaint
always
comes
from
across
the
hall
right.
Well,
they're,
they're,
gonna,
you're,
not
gonna,
get
evicted,
yeah,
yeah,
and
so
sometimes
the
resolution
is
education.
And
then
you
know
in
my
mind,
you
know
one
of
the
things
that
you
know
we're
doing
it
with
our
landlord
in
our
communities.
Is
we're
tracking
that
and
we're
so
that
we
can
go
to
the
Arlington
County,
Police,
Department
and
say
Hey.
C
Look
I've
had
three
people,
five
people,
two
people,
eight
people
demand
to
be
let
out
of
their
lease
because
we
ditmar
are
not
upholding
Our
obligation,
which
is
to
have
peaceful
enjoyment
in
your
own
home
yeah,
and
we
and
even
though
our
lease
clearly
states,
we
can't
keep
people
from
smoking
and
you
know
we're
not
guaranteeing
you
to
smoke
free.
You
can
say
that
until
you're
blue
in
the
face
you're
not
getting
a
peaceful
enjoyment
of
your
home,
so
you
know
ditmar
and
and.
B
C
Going
to
say,
75
of
the
cases
we're
letting
people
go
and
so
we'd
like
to
be
able
to
demonstrate
to
Arlington
County
Police
Department
that
we
need
your
support,
because
this
is
real
money.
You
know
we're
losing
money
when
we
let
people
move
out
so
I
know
that's
a
little
bit
off
topic
for
you
Saul,
but
I
do
think
that
if
we,
as
a
committee
heard
more
about
that,
we
could
start
to
talk
to
people
and
say
Hey.
C
You
know
we
can't
resolve
this,
but
we
want
you
to
keep
talking
about
it,
because
maybe
the
landlord
tenant
commission
could
also
go
to
Arlington
County.
Please
and
say
you
can't
not
address
this
yeah
you're!
You
know
your!
Your
taxpayers
are
not
happy
your
residence,
your
landlord
taxpayers
aren't
happy
and
your
resident
taxpayers
aren't
happy
so
again
a
little
bit
of
a
soapbox.
Sorry
about
that,
but
that
that
smoking
issue
is
Big
complicated.
B
E
B
C
D
D
D
G
G
F
G
So
the
in
the
housing
information
center
we
do
receive
calls
regarding
homeownership,
affordable
units,
antenna,
land
rights
and
responsibilities.
Here
in
this
report,
I
only
pulled
what
is
tenant
landlord
rights
and
responsibilities.
We
have
them
separated
under
three
inspections
at
the
beginning
of
a
lease
agreement
that
includes
applications,
fees,
the
lease
agreement,
security,
deposit
and
inspection.
G
The
second
is,
during
the
lease
we
find
bridge
of
lease
court
cases,
eviction
loan
lease
maintenance
with
auto
referral
to
code
maintenance,
with
referrals
to
call
Rent
escrow
rent
increases
is
this
radio
Utility
Billing,
System
and
security
deposits,
and
at
the
end
of
the
tenancy
we
cover
court
eviction,
security,
deposit
termination
and
notices
to
vacate
and
walk
through
inspections
under
those
three.
We
also
have
two
categories
that
we
have:
none
drlta
and
vrlta
brlda
our
regular
apartment
complexes,
non-brlta
are
private
landlords
or
Condominiums
houses
and
houses
landlords
that
rent
of
their
own.
G
G
We
also
separate
the
calls
by
landlords
or
tenants,
so
if
it's
a
landlord
that
is
calling
usually
we
receive
calls
in
general
from
independent
landlords
that
need
some
guidance
companies,
usually
don't,
because
they
have
their
own
lawyers
I'll.
Do
we
have
received
calls
from
managers
just
to
clarify
an
issue
or
make
sure
that
they're
aware
of
the
situation
instead
of
contacting
their
lawyers
because
they
charge
a
lot?
That's
stuff.
We
received
the
calls
from
the
tenants
in
the
same
distribution,
and
we
have
totals
this-
is,
for
example,
fiscal
year
2020.
G
we
had
I,
don't
know
calls
under
tenant.
Landlord
of
910
of
those
139
were
from
landlords
and
771
for
were
from
tenants
now.
The
biggest
issue
the
tenant
had
is
usually
blonde
lease
eviction
and
we
don't
have
much
much
breach
at
least
the
numbers
we
reflecting
here
are
not
are
not
all
of
them
usually
attendant
Colts,
and
he
has.
He
may
have
one
or
two
two
issues,
maybe
more,
and
we
pick
up
only
the
more
relevant
one.
G
If
there
are
more
than
four
or
five
issues,
we
put
it
on
the
general
law
and
Lease
section,
because
we're
giving
them
advice
on
a
lot
of
issues
is
the
same
for
the
landlords
or
the
tenants.
G
Mostly
tenants
also
call
in
regards
to
breach
of
lease
generally,
they
want
to
break
the
lease
and
they're
locked
in
in
a
contract
or
in
a
few
cases
they
can
see
if
they
can
pursue
breach
of
lease
or
maintenance
issue
against
the
landlords.
G
G
And
how
to
give
termination
or
notice
to
vacate
the
issue
is
because
they
understand
that
the
law
Virginia
requires
only
30
days,
but
a
lot
of
complexes
have
increased
that
to
60
days
and
I've,
seen
a
case
where
they
have
to
give
a
notice
at
365
days
in
advance.
G
G
And
fiscal
year,
2023
that
comes
up
to
here.
To
this
point
we
have
46
landlords
and
288
tenants
that
have
called
with
Asia's.
They
have
mostly,
as
you
can
see,
are
maintenance.
G
And
eviction
we're
getting
a
lot
of
calls
in
regards
to
addiction.
Now,
in
this
a
lot
of
times,
depending
on
the
situation,
Pest
Control
goes
on
maintenance
without
referral
to
codes
or
sometimes
go
to
law
unleash.
We
get
a
lot
of
calls
in
regards
to
Pest
Control,
because
a
lot
of
construction
in
Arlington
have
created,
disturbances
and
pets
tend
to
move
where
they're
that
kind
of
disturbances.
G
We
refer
them
to
the
Department
of
Human,
Services,
Under,
vector
control
that
sometimes
help.
We
refer
them
to
code
enforcement
if
they're
places
where
they.
G
Best
start
getting
through
because
sometimes
there
are
holes
and
code
enforcement
could
go
and
verify
that
there
are
those
issues
and
maybe
trying
to
cover
them
or
fixing
the
holes
or
fixing.
Those
issues
will
help
in
general.
G
We
also
prepare
them
to
bugatta,
sometimes
because
well,
the
the
people
we
refer
more
to
bugatt
in
in
my
end
is
people
that
have
issues
communicated
with
management
in.
In
those
cases
it
could
be
language,
barrier
I
or
help
understanding
the
lease
agreements,
because
a
few
issues
tenants
have
is
that
they
they
don't.
They
don't
understand
the
lease
agreement
or
they
cannot
communicate
the
issue
with
the
landlord
and
the
landlord
is
not
is
not
understanding
them.
G
G
G
So
it
will
be
documented
and
they
see
if
other
neighbors
can
also
participate
on
doing
that,
because
the
more
information
or
the
more
complaints
you
have
like
they
said
it's,
it
can
create
a
record
and
Trail
and
that
will
be
used
by
management
to
take
action
if
possible.
A
G
G
Lot
they
they
want
us
to
go
and
inspect
the
units.
They
want
us
to
go
and
walk
to
the
landlord,
and
you
know
force
him
to
do
something
a
lot
of
times.
We
do
contact
management
or
landlording
issues,
and
we
can
get
good
results
a
lot
of
times.
I
tell
them,
send
an
email
to
management
and
send
a
copy
to
us
yeah
to
our
email
address,
because
we
may
not
be
able
to
do
something,
but
them
seen.
Our
name
will
make
them
do
something
on
that
and
it
works
sometimes.
B
F
G
D
D
A
D
Because
he
would
often
deal
with
it
before
and
sometimes
that
that
would
eliminate
them
even
coming
here,
but
yeah
go
ahead
and
Petra.
G
A
lot
of
times
have
I
have
recommended
tenants
that
come
to
the
commission
meeting
and
do
present
their
age
to
their
landlords,
and
yes,
they
did
that,
and
it's
it's
in
some
cases,
issues
that
maybe
the
commission
writing
a
lot
of
good.
You
know
help
them
do
do
something
a
lot
of
times.
I
tell
them,
because
there
are
some
issues
that
the
commission
may
want
to
be
aware
of.
G
Okay
and
the
majority
of
cases,
they
have
contacted
our
office
and
they
knew
about
the
commission
because
we
told
them.
A
I
think
the
where
a
lot
of
Resident
frustration
would
be
is
if
they
call
someone
and
then
you
get
referred.
Oh
call
this
person
you
get
referred
back.
How
often
do
you
think
that
actually
happens
with
like
the
referring
to
the
referring.
G
Well,
I
can
I
can
answer
that
okay
I've
been
doing
this
for
some
time
and
I
get
a
lot
of
calls
from
people
that
were
sent
to
me
without
any
reason.
G
Let's
say
people
doesn't
know
how
to
explain
themselves.
For
example,
a
tenant
can
go
and
to
to
the
Department
of
Human
Services
and
said
my
landlord
is
not
listening
to
me
and
the
Department
of
Human
Services
will
go
hey.
You
have
to
call
tenant
landlord
because
you
said
landlord
and
they
call
me
and
and
and
they
said
they
said,
I
I
have
to
talk
to
you
and
I
go
online.
Okay,
let
me
hear
oh
well.
My
landlord
is
saying
that
he
haven't
received
a
check.
G
G
The
same.
The
same
goes
for
code
enforcement
code
enforcement
transfer.
Calls
to
me
saying
my
landlord's
not
doing
this
and
I
go
and
say
well
tell
code
enforcement
that
you
have
issues
with
your
faucet
or
you
have
holes
in
your
kitchen
and
you
need
them
to
cover
up
and
the
landlord's
not
responding
to
it.
G
A
Yeah
I
used
to
work
phones
as
well,
so
I
understand
that
I
assume
that
the
county
like
there
isn't
like
a
call
center
software,
or
something
like
that.
So
you
can
see
who
they've
talked
to
or
information
about
it
when
they
call
like
there's
no
like
Central,
no.
D
A
G
A
G
G
So
that's
that's
not
really
an
issue
for
them
and
I
know
this,
because
I
used
to
work
long
time
ago
at
the
Department
of
Human,
Services
and
unfortunately,
because
of
that
I
know
what
information
may
be
available
inside
and
what
information
we
can
give
outside.
G
So
no
I
I
wouldn't
be
able
to
answer
to
to
access
that
information,
but
if
they
I
I
tell
them
which
number
they
have
to
call
or
how
to
approach
or
address
that
and
that
way
I
think
I
can
minimize
their
Administration
their
frustration
because
I
know
when
you,
when
you
transfer
to
one
place
after
another
after
another,
it
gets
to
a
point
where
you
don't
want
to
talk
to
anyone
yeah
and
a
lot
of
times.
A
Thank
you
Hector,
and
over
overtime,
I'm
gonna
ask
the
same
question
that
Kristen
asks
so,
which
is
what
would
you
think
this
alternate
dispute
resolution
should
focus
on
like
what
gaps?
Do
you
see
that
we
can
provide
for
residents
and
landlords.
G
Well,
I
will
say
the
same
thing
that
Saul
did
trying
to
reach
the
gap
of
communication
with
management
and
upper
management,
because
a
lot
of
the
issues
they
have
is
with
management,
and
it's
not
that
management
is
not
doing
their
job
is
that
they
don't
get
the
specific
request
or
they
don't
understand
the
request
and
because
of
that,
the
tenant
gets
frustrated
and
at
the
same
time
gets
upset
yeah
because
he
tries
to
put
to
give
his
point
forward
and
management
doesn't
understand
or
it's
unable
to
so
that
creates
an
issue,
and
they
said
oh
they're,
discriminating
against
me
and
that's
the
vacation.
G
Well,
if
we
have
upper
management,
make
sure
that
they
have
the
personnel
and
the
the
means
to
do
their
job,
then
we
wouldn't
have
that
many
issues,
and
this
is
something
that
the
commission
can
really.
You
know
help
with.
C
B
C
To
be
with
the
landlord
and
the
tenant
yeah
and
how
to
how
to
facilitate
that,
I
don't
know,
but
I
do
think
that
we
could.
We,
as
a
commission,
just
in
general,
probably
need
to
do
a
better
job.
C
Sending
our
feedback
to
to
the
right
person
when,
when
a
resident
brings
a
concern
up
and
then
have
some
sort
of
mechanism
to
follow
up,
I.
B
C
Appears
that
David
does
a
great
job,
writing
some
letters
and
so
forth
and
and
stuff,
but
does
it
come
back
full
circle?
Yeah
is
is
sort
of
the
The
Challenge
and
the
first
thing
I
wrote,
you
know
the
last
thing:
I
just
wrote
down
and
then
I'll
shut
up
is
that
maybe
we
need
to
have
a
form
that
when
someone
wants
to
register
their
concern,
you
know
we
get
their
name,
their
address
their
apartment
number
if
they
knew
who
their
landlord
is.
What
was
the
name
of
the
manager?
C
B
C
C
Right
because
often
I
mean
particularly
now
so
many
things
are
virtual,
but
I'm
just
talking
out
loud,
so
that
we
would
you
know
we
would
then
have
some
sort
of
you
know.
Office
use
only
area
where
we
would,
you
know,
do
our
follow-up
and
we
would
have
some
tracking
and
then
you
know
we
could
go
to
the
landlord
and
say
you
know,
on
February
27th
we
met
with
Emily,
and
she
mentioned
you
as
a
representative
of
this
company
blah
blah
blah,
and
you
know
it
would
sort
of
help
us
have
some
good
information.
A
F
A
C
I
can
guarantee
you
that,
whoever
you
know
depending
on
who
cc'd
yeah
you
know
it
things
happen
in
in
a
different,
Manner
and
I
hate
to
say
it,
but
you
know
I'm
a
landlord
and
I'm
here
to
be
good
for
both
sides.
If
someone
just
says
you
know,
I
called
downstairs
and
I
spoke
to
your
desk
staff,
and
you
know
they
hung
up
on
me
before
I
finished.
Getting
a
chance
to
talk,
can't
really
do
much.
You
know
I
I,
but
if
I
coached
people
to
about
complain,
yeah
tell
me
the
date.
A
C
You
know
what
what
was
your
request,
the
more
information
we
can
have,
the
more
likely
we
are
able
to
to
resolve
it,
and
then
you
know
over
over
historically
over
time.
If
we
see
that
over
and
over
again,
you
know
Randolph
Towers
at
ditmar
company,
it's
the
same
person
who
they
get
a
complaint
about,
then
it's
so
much
easier
to
go
to
the
landlord.
A
C
You
know
equal
to
the
right,
yeah
yeah,
because
you
know
if
you're
always
talking
to
David
at
the
front
desk,
yeah
yeah,
hey,
that's
not
enough
right.
You
got
to
get
to
the
right
person
and
so
having
something
to
help.
Those
people
who
are
who
are
having
concerns
come
with
some
information
will
help
us
help
them,
but
that's
what
I
just
wrote
down
and
I
know
I
yeah,
we're
done
sorry,
but
I
think
we
could
work
on
that
today.
F
All
right,
okay,
anything
put
on
in
terms
of
next
steps
next
meeting,
so
it's
kind
of
a
review
of
what
we've
done.
Yeah.
G
A
These
are
the
now
that
we
know
the
areas
like
what
we
wait.
What
we
need
to
know
about
each
area
to
be
able
to
do
something
with
that
Direction,
and
then
we
had
the
three
areas
that
we
talked
about
last
time
with
the
RT
brtla
vrlta
yeah,
the
what
other
Regional
jurisdictions
do
and
then
professors
looking
more
into
the
what
we're
able
to
do
from
a
legal
standpoint,
we
can
talk
about
those
things
as
well.
Yeah
share
out.