►
Description
Videotaped in Arlington County Virginia on November 17 2011.
A
I
see
some
of
you
in
the
audience
today
who
have
worked
with
us
in
the
past
and
I
probably
could
attest
to
that.
That's
the
way
it
works,
so
it's
somewhat
different
than
the
federal
sector
in
many
ways,
and
I
think
it's
for
the
better.
What
we're
not
going
to
do
today,
let
me
tell
you
about
that.
Is
that
we're
not
going
to
talk
about
anything
where
we
have
something
in
procurement.
A
A
If
you'd
like
to
pursue
it
further
in
discussions,
so
that's
the
idea
behind
today's
session.
We
hope
to
keep
it
brief
to
the
point,
and
so
with
that
I
guess
we're
going
to
talk
a
little
bit
about
I'm
taking
off
in
the
first
thing
about
the
organizational
structure,
again
we're
a
county
government,
but
we
have
a
division
between
the
county
and
the
schools
and
the
schools
have
a
elected
board.
We
have
a
county
board
the
county
board.
A
Our
county
board
is
a
group
of
five
individuals
who
serve
and
act
as
a
board
of
directors
each
year.
One
of
them
is
elected
chairman
and
they
provide
guidance
to
county
manager,
we're
a
county
manager,
form
of
government
and
many
you
probably
already
know
this.
But
if
you
don't,
let
me
just
tell
you
how
that
works.
In
fact,
the
county
manager
is
hired
by
the
majority
of
the
board
and
can
only
be
removed
by
a
majority
of
the
board.
Now,
what's
really
good
about
the
structure
we
have.
Is
that
the
board?
A
A
Chris
was
replaced
by
barbara
favala
who's
now
going
to
be
a
state
senator
and
leave
our
board,
but
she
came
in.
She
said
you
know
to
me.
The
most
important
thing
in
this
year
is
health
and
human
services,
but
don't
forget
we
have
to
invest
in
transportation
and
don't
forget
about
technology,
and
that's
so
critical
is
when
you
have
that
type
of
support
at
the
elected
level,
it
makes
your
life
easier
as
a
staff
member
in
this
type
of
informal
government.
A
So
all
the
money
comes
into
the
county
and
we'll
to
be
honest-
and
I
almost
shed
it
to
say
this
shuttle
to
say
this-
we're
a
billion
dollar
industry.
That's
how
much
money
we
bring
in,
and
we
thankfully
do
quite
well
we're
a
very
educated
community,
we're
a
very
young
community.
I
think
about
34
of
the
communities
under
the
age
of
40..
A
It's
a
community.
It's
a
bedroom
community,
as
you
know,
in
many
cases
of
washington
dc,
and
so
many
of
the
key
officials
in
the
federal
government
live
in
arlington.
So
you
have
a
situation
where
the
superintendent
of
schools
we'll
be
talking
to
the
parents
at
science
focus
and
the
secretary
of
education.
A
Arne
duncan,
is
in
the
audience,
because
his
son
and
daughter
go
to
science
focus.
So
it's
that
type
of
environment
we
have.
So
we
have
people
who
really
understand
how
things
are
working
on
the
federal
level
and
look
at
what
we're
doing
in
the
local
level
and
they
take
the
lessons
that
we've
done
learned
here
and
apply
them.
A
But
we've
done
a
lot
of
amazing
things
in
a
technology
area,
for
instance,
we've
been
just
recognized
as
a
by
digital
counties
as
one
of
the
top
top
10
counties
in
the
united
states
in
terms
of
things
we've
done
in
technology
and
I've
been
in
many
places
and
to
see
the
things
that
we've
achieved
in
the
short
time
that
we
have
done
is
truly
remarkable,
so
I
we're
organizations
recognizes,
can
do
the
same
time.
We
have
a
school
board
like
the
school
board
and
they
share
in
the
revenue
coming
in
right
now.
A
The
distribution
is
42
goes
to
the
county.
48
of
the
revenue
goes
to
the
schools,
and
once
that
distribution
takes
place,
the
schools
go
through
a
process
determining
their
priorities.
We
do
not
oversee
their
priorities
so
that
they
have
many
technical
priorities
themselves
that
they
they're
working
on
and
they
are
again
separate
and
not
present
in
this
meeting,
and
this
discussion
will
not
talk
about
them,
but
just
talk
about
our
particular
organization,
given
that
well,
how
do
we
do?
A
What
we
try
to
do-
technology
governance.
You
know
there
are
many
models
of
technology
governance,
one
of
which,
of
course,
is
the
committee
type
of
government
of
governance.
Well,
we've
migrated
from
that
to
more
of
a
concentrated
type
of
governance,
and
what
we
do
is
that
myself
and
the
chief
financial
officer
work
as
a
team
and
what
we
do
is
we
look
at
particular
technology
initiatives
and
what
we
do
is
we
have
a
sponsor
community
that
we
create.
A
That
sponsor
committee
is,
is
myself
and
her
and
member
of
the
county
manager's
office
and
also
the
particular
department
heads
who
are
involved
in
those
efforts.
So
if
it's
a
health
and
human
services
effort,
we
have
the
director
of
health
and
human
services
sitting
on
that
board.
If
it's
a
public
safety
area
in
the
area
of
police,
the
police
chief
sits
on
it.
If
it's
something
to
do
with
libraries,
a
librarian
sits
on
it.
A
And
so
what
that
does
is
it
creates
this
accountability
where
basically
we're
managing
projects
and
they're
projects
that
are
not
lost
in
the
world?
The
world
of
business,
of
the
normal
day
of
the
business,
these
we're
taking
these
business
leaders,
bringing
them
out
of
whatever
they're
doing,
whether
it's
the
police,
chief
who's
dealing
with
police
issues
or
the
treasurer
of
the
county
who's
dealing
with
revenue,
collection
issues.
A
We
bring
him
into
a
meeting
and
we
talk
technology,
and
we
say
this
technology
is
going
to
enable
your
business
process
and
that
critical
thing
here
you
know
I
mentioned
the
word
technology
for
us-
is
that
we
truly
have
adopted
the
concept
of
business
drives.
What
we
do
we
just
don't
go,
do
something
because
we'll
build
it
and
we
hope
they
come.
A
If
you
were
to
be
stopped
by
somebody
in
the
community
who
says
why
are
we
spending
x
amount
of
dollars
on
this,
when
we
could
be
spending
on
that?
We
have
to
be
able
to
answer
that
question
from
a
business
perspective.
We
have
to
say
we're
doing
this,
because
it's
going
to
do
you
this
for
you
and
if
we
can't
say
that-
and
we
can't
measure
that
you
know
we
talk
about
measurements,
all
the
time
and
technology.
You
know
what
are
the:
how
do
you?
What
are
the
performance
measurements?
A
We
really
take
that
to
heart
and
we
make
sure
that
that's
part
and
possible
of
any
initiatives
we
start
off
with.
So
that's
how
we
govern
and
so
to
govern.
The
first
thing
you
need
to
do
is
to
understand
what
is
our
architecture.
I
mean,
what
are
the
things
we're
doing?
Are
we
an
open
source
shop
or
we're
a
microsoft
shop?
Are
we
going
to
the
cloud
or
whatever?
So
to
start
that
discussion,
let
me
introduce
ajit
arya
who's,
the
deputy
ceo
chief
technology
officer
for
the
accounting.
B
Good
morning
and
welcome
again,
I'm
ajit
arya
deputy
cio
for
the
county.
Dts
is
not
a
very
large
organization.
We
are
about
100
in
strength,
including
both
employees
and
their
contract.
Resources
ratio
is
about
threes
to
one
and
the
way
we
have
organized
the
department
is.
We
have
four
divisions
and
an
office
of
the
cio,
which
we
call
ocio.
B
In
addition,
key
functions
are
operational
oversight,
administrative
and
financial
management
for
the
department,
as
well
as
technology
planning
strategies
and
portfolio
management
for
our
I.t
investments,
enterprise,
computing
services,
division,
it's
focused
on
providing
all
kinds
of
customer
support,
help
desk
operations,
field,
support
mobile
device
and
desktop
management
are
all
within
this
division.
This
division
also
is
very
instrumental
in
the
evaluation
and
adoption
of
new
consumer
technologies
in
the
workplace
and
such
as
mobile
phones,
ipads
and
video
conferencing
chatting
and
those
kind
of
things
network
services.
B
Core
business
applications
is
primarily
focused
on
managing
solutions
for
enterprise
back
office
functions
such
as
a
payroll
and
hr
financial
management
procurement,
vendor
management
accounts,
payable
assessments
and
revenue
collection
and
those
are
the
big
back
office
applications.
They
support
applications
in
architecture.
Division
is
focused
on
enterprise
data
management,
including
structured
and
unstructured
applications,
architecture,
custom,
software
development
cards,
package,
implementation,
web
content,
management
collaboration
and
intranet
and
county's
website
management.
So
those
are
the
major
functions
in
that
division
next
place.
B
Now,
let's
talk
about
where
we
have
invested
our
technology
investments
over
the
past
ten
years,
the
county
has
made
significant
investments
in
technology.
One
key
investment
company
made
last
year
was
implementing
constructing
a
county-owned
data
center
facility.
It
is
a
very
modern
facility.
It
is
3
600
square
feet
and
can
hold
up
to
90
racks.
B
B
End
user
computing
environment
is
a
fairly
typical,
microsoft,
desktops
and
mobility.
Mobile
device
usage
is
on
the
rise
in
the
county
and
we
support
iphone
android.
So
we
don't
support
blackberry
and
we
have
found
many
ipad
applications
in
the
county,
so
that
is
gaining
momentum.
Our
email
is
outlook,
and
this
year
we
moved
our
email
system
from
on
premise
to
office:
365
microsoft
in
the
cloud.
So
that's
what
we
did
this
year.
B
Computer
associate
service
desk
system
is
our
primary
help:
desk
tool
for
managing
trouble,
tickets
and
those
things,
and
we
have
invested
in
microsoft
system
center
for
configuration
and
operational
management
of
the
desktops
and
server
environment.
We
are
also
using
whatsapp
gold
and
solarwinds
for
network
monitoring
application
development.
We
are
not
into
developing
large
and
complex
applications,
but
there
is
plenty
of
small
application
development
going
on
in
the
county.
We
are
primarily
in
a.net
shop.
Any
development
in-house
is
is
primarily
now.net
as
well
as
commercial
packages.
We
prefer
having
a
dotnet
platform.
B
Poor
business
application,
our
core
back
office
applications
used
to
be
on
the
mainframe
over
a
period
of
five.
Six
years.
Last
year
we
were
successful
in
retiring,
our
mainframe
ibm
mainframe
system,
and
this
year
we
have
dismantled
that
so
all
the
parts
we
have
been
dismantled,
so
we
are
totally
now
in
a
modern
environment.
Our
main
erp
system
is
oracle.
B
B
B
Recently
we
did
our
email
in
cloud,
but
we
decided
sharepoint
2010,
not
in
the
cloud
because
of
the
challenges
it
was
offering
to
us
in
terms
of
the
cost
and
technical
challenges
for
integration
with
on-premise
things
we
wanted
to
do
so
for
time
being
vr
sharepoint
is
on
premise,
but
in
future,
if
the
model
improves,
then
we
may
move
to
cloud.
So
we
always
think
cloud
first
open
source.
We
are
very
open
to
open
source
only
lately
we
have
started
doing
that.
B
B
C
Investigate
new
levels
of
engagement
with
with
our
community
excuse
me,
so
our
goal
is
to
develop
flexible,
targeted
applications
that
are
specific
to
arlington.
So
we're
looking
to
really
develop
niche
ideas.
We
want
to
be
very
targeted.
We
don't
want
something
too
broad,
but
we
want
to
be
able
to
really
focus
in
on
a
specific
information
or
service
or
need.
C
C
So
we
have
ideas
about
how
we
can
best
display
information
on
permits
or
zoning
inspections,
or
even
the
weight
service
up
on
the
10th
floor,
so
people
before
they
come
in
if
they
want
to
get
an
idea
of
how
long
the
wait
is.
If
it's
you
know,
five
minutes
or
two
hours,
they'll
have
a
better
sense
and
can
manage
their
time.
C
So
we're
looking
to
really
strengthen
and
bolster
the
back
end
with
a
service
oriented
orchestra
architecture
with
a
middleware
and
with
data
hubs.
Essentially,
all
of
our
applications
are
reliant
upon
data.
Consumers
are
increasingly
consuming
and
leveraging
data
in
more
complex
ways
and
the
expectations
for
them
to
access
it
to
slice
it
and
dyson
and
analyze.
It
is
increasing.
So
we
need
to
be
poised
to
be
able
to
provide
that
information
to
to
not
only
ourselves
internally
but
to
externally
to
our
customers.
C
D
D
The
county
government
was
no
exception
and
in
a
very
short
period
of
time,
we've
moved
from
the
day-to-day
interfacing
in
a
meeting
to
laptops,
to
teleworking
to
now
the
more
in
the
more
recent
time,
even
in
enhancements
in
the
mobile
technology.
As
the
ipads,
the
smartphones,
we
are
finding
more
and
more
that
we
can
do
greater
things.
We
can
save
money.
We
can
decrease
our
dependency
on
manpower
for
inspections
by
enabling
mobile
devices,
so
the
enhancements
that
christine
just
spoke
about
with
applications
are
going
to
just
further
that
drive
further
that
hunger
for
that
application.
D
What
am
I
concerned
with
I'm
concerned
with
the
new
introduction
of
tablets,
ipads
smartphones
in
a
secure
manner,
I'm
very
concerned
that
our
users
have
the
right
tools
in
their
hands
and
we
are
actively
moving
it
moving
down
that
road.
This
is
not
something
that
the
county
does
haphazardly.
It
is
planned,
it
is.
It
is
funded,
it
is
an
effort
that
we're
going
to
be
pursuing
now
and
it's
just
going
to
continue
to
expand
in
the
years
to
come.
So
some
of
the
ongoing
efforts,
we
are
we're
goals.
D
As
with
everything
is,
we
are
looking
to
reduce
our
dependency
on
the
traditional
desktop.
We
have
talk
percentages.
I
don't
like
the
talk
percentages.
My
boss
does,
but
I'm
sure
that
somewhere
between
my
head,
where
reality
is-
and
his
vision
of
where
I
should
be-
will
come
up
with
a
workable
compromise,
but
nevertheless
it
is
moving.
D
So
when
jack
was
talking
about
the
potential
of
a
billion
dollar
industry,
you
can
think
that
you
know
hardware
replacement
is
a
significant
amount
of
effort
on
our
part.
So
as
we
move
forward
to
our
next
pc
replacement
cycle,
which
basically
happens
every
year,
we
are
going
to
consider
and
be
requesting
assistance
with
new,
innovative
ways
to
maybe
replace
those
desktops
to
consider
new
ways
of
doing
business
or
maybe
enhance
the
functionality
we
already
have.
E
Well,
that's
all
been
very
exciting
security
and
privacy,
maybe
not
as
exciting,
maybe
a
little
bit
scary.
Sometimes,
security
is
a
balancing
act.
If
we
had
no
users,
we'd
have
great
security.
If
we
had
no
users,
we
wouldn't
need
security.
So
what
we're
trying
to
do
is
we're
trying
to
to
meet
our
requirements.
We
have
many
very
important
users.
We
have
people
in
the
public
health
arena.
We
have
people
in
the
public
safety
arena
where
there
are
strict
legal
requirements
to
maintain
privacy.
We
also
just
have
users
that
have
expectations.
E
When
someone
is
using
data,
they
they
want
to
be
able
to
control
and
decide
how
that
data
is
distributed
and
where
it
leaks
out
to
so.
Security
is
a
very
important
function,
but
it's
it's
not
as
exciting
as
some
of
the
other
activities
we
go
on
and
frankly,
it
is
my
goal
to
keep
us
out
of
the
newspaper
to
keep
us
from
being
exciting.
Let's
be
very
low-key,
we
have
been
steadily
increasing
our
efforts
in
these
areas.
We
have
gone
from
maybe
every
couple
years
to
doing
some
audits
or
penetration
testing.
E
To
now
we
do
regular
annual
audits
and
penetration
testing
and
we've
also
been
polling.
Our
environment
I.t
in
the
county
is
not
completely
centralized,
so
some
of
it
is
distributed
and
we're
now
reaching
out
to
our
partner
organizations
and
helping
them
to
analyze
their
security,
and
that's
an
important
thing
that
we're
doing
and
that's
something
that
we
look
for.
E
Our
partnerships
on
we've
been
very
happy
with
the
work
that
we've
done
recently
in
this
area,
but
we're
big
on
independent
validation
and
verification,
and
so
just
because
some
vendor
helped
us
with
the
security
audit
last
year
doesn't
mean
that
there
are
lock
for
next
year.
So
that's
a
very
important
area.
E
Another
topic
in
that
area
that's
important
to
us
something
working
on
right
now
and
are
looking
for
a
solution
to
is
email
encryption,
those
same
groups
that
I
talked
about,
the
public
safety
groups
and
the
human
services
groups.
The
use
of
email
is
pervasive.
Now
I
mean
10
years
ago,
if
you
had
an
email
address,
you
were
kind
of
special.
You
know
sort
of
like
15
years
ago.
E
If
you
had
a
pager
well
now
everybody
has
an
email
address
and
everybody
uses
email
for
everything,
but
some
of
those
things
have
legal
or
ethical
requirements
to
be
kept
very
confidential,
so
we're
looking
into
email
encryption,
another
another
thing
that
we're
trying
to
do
is
to
become
more
proactive,
so
we
have
a
fairly
traditional
model
for
firewall
security.
We
use
a
layered
security
model
to
try
to
make
ourselves
less
vulnerable,
but
we
are
embarked
on
an
initiative
today
to
be
more
live
more
real
time
in
the
analysis
of
our
data.
E
Part
of
being
available
is
having
a
continuity
of
operations,
and
you
know
not
having
failures,
you
know,
make
sure
you
have
backups
and
you
can
do
restores
and
things
like
that,
but
another
part
of
being
available
is
being
scalable
as
as
christine
and
you'll
hear,
from
colleen
and
all
as
they
roll
out
these
new
innovative
applications,
they
need
a
platform
to
run
them
on
and
it's
not
available
if
I
can't
scale
for
them.
So
that's
an
important.
The
two
guys
are
tightly
tightly
joined
together.
E
Jit
talked
about
our
our
new
network
operations
center
and
he
talked
about
the
green,
which
was
was
one
of
the
leading
drivers
in
the
design.
But
a
another
strong
influence
in
the
design
was
availability
and
scalability
talked
about
the
rack
space
and
it
is
designed
to
be
a
growable
space.
The
racks
are
taller,
the
power
is
greater,
the
air
conditioning
is
greater
and
we're
posed
to
go
to
much
higher,
dense
density
computing
and
that
will
allow
us
to
grow
without
having
to
you
know
in
five
years,
scrap
the
knock
I
mean
the
really.
E
E
So
we
don't.
We
don't
want
to
dilute
our
efforts
by
having
six
different
versions
of
the
same
thing
we
had
drifted
in
that
way.
On
our
storage,
we
had
different
kinds
of
sands,
we
had
fiber
channel
sands,
we
had
direct
attached
storage,
we
had
local
storage
and
all,
and
in
our
network
side
we
had
ip
based
networks
and
we
had
a
proprietary
base
networks.
We
had
the
mainframe
that
used
sdlc
and
all
the
to
focus.
We
are
an
ip
shop.
E
We
really
are
interested
in
infrastructure
that
supports
ip,
so
our
new
architecture
for
storage
is
iscsi
which
is
running
over
ip.
This
allows
us
to
collapse
our
network
further
a
couple
years
ago.
We
converged
our
voice
and
data
networks.
We
had
a
traditional
pbx
based
voice
network
and
it's
now
all
running
on
ip.
E
This
focus
allows
us
to
leverage
those
the
concepts
of
availability
and
scalability.
If
you,
if
you
make
that
network
infrastructure
more
resilient,
then
anything
you
put
on
it
benefits
from
that
resiliency.
So
that's
that's
an
area
that
we're
currently
working
on.
We
have
ever
increasing
needs
for
bandwidth.
E
Our
connection
to
the
internet
is
growing
and
our
connection
between
our
sites
is
growing
and
our
wireless
connectivity
is
growing
and
an
important
feature,
something
that
is
a
unique
characteristic
to
the
county
is
our
use
of
dark
fiber.
Our
facilities,
all
of
our
primary
facilities,
are
hooked
up
with
dark
fiber
that
is
gig
or
better.
Some
of
it
is
significantly
better
than
gig,
and
these
demands
continue
to
grow
and
we
have
an
initiative
going
on
now.
E
That's
a
telecommunications
master
plan
that
is
to
look
ahead
not
next
year,
but
three
years,
five
years,
ten
years
out
to
make
sure
that
we
have
the
bandwidth
the
connectivity
that
the
county
is
going
to
need
for
these
applications
that
are
data
driven.
If
you
have
more
and
more
data,
then
you
need
more
and
more
bandwidth
to
move
it
around.
So
that's
an
important
area
and
we're
this
is
an
initiative
that
is
just
kicking
off
and
we
need
significant
help
in
this
area.
E
We're
we're
pretty
clear
on
what
we
need
to
connect,
because
we
have
points
a
b
c
that
all
need
to
be
connected.
So
that's
pretty
easy,
but
the
operations
and
maintenance
of
this
infrastructure
is
something
that
we
don't
currently
do
now
and
it's
something
that
we're
interested
in
learning
more
about
and
similar
to
our
cloud
first
strategy.
E
E
We
try
to
keep
things
fresh
kevin
talked
about
our
pcs
and
we
have
to
try
to
keep
them
fresh.
We
do
the
same
thing
with
our
servers.
Our
network
is
fairly
new,
but
it
is
always
being
refreshed.
We
currently
run
a
fairly
traditional
cisco,
core
distribution,
edge
infrastructure,
but
we've
recently
been
implementing
vrfs.
D
So
one
of
the
things,
availability
and
scalability-
the
last
thing
you
think
about
is
the
desktop.
Let's
face
it,
that
the
the
monolith
that
sits
beneath
your
desk
just
sits
there
and
collects
dust
most
of
the
time.
It
is
not
where
users
want
to
be
so,
but
what
we
are
looking
to
do
in
efforts
is
virtualization.
D
D
That'll
allow
our
users
to
connect
pretty
much
from
anywhere
through
any
means,
while,
while
it
is
lou
has
spent
the
better
part
of
you
know,
exciting
security
and
privacy
things
that
everybody
seems
to
be
concerned
about
I'm
in
some
cases
more
concerned
about
transparency,
even
though
I
understand
the
need
for
security,
so
we
need
to
make
sure
that
everything
we're
doing
is
is
commercial.
It's
available,
it's
not
custom.
If
we
can
do
it,
we
want
to
lead
off
with
the
newer
mobile
technologies
technologies
that
are
both
secure
in
the
news.
D
You'll
constantly
hear
about
secure
devices
or
non-secure
devices,
we
are
constantly
getting
pushed
for
the
the
new
technology.
So,
in
a
lot
of
cases
we
have
to
put
on
the
brakes.
So
as
part
of
that
process
is
to
available
what
is
scalable,
I
don't
want
to
buy
a
tablet.
You
know
I
I
certainly
don't
want
to
buy
the
hp
tablet
that
is
no
longer
available.
D
D
So
can
I
take
my
virtualization
to
run
on
any
platform
or
even
smartphones,
eventually
how
how
as
much
as
it's
overused,
how
can
I
empower
these
people
to
do
more
with
new
mobile
devices
and
still
maintain
the
best
interests
of
lou
like
he
has
for
security?
So
those
are
big
concerns
and
we
will
need
help
we'll
need
partners
with
it
they're
ongoing
initiatives.
This
is
not
something
that's
three
years
out.
This
is
happening
today,
it'll
happen
tomorrow
and
it'll
be
continuing
every
year.
Moving
forward.
D
So
the
only
other
thing
on
scalability
is
management.
As
we
grow,
we
need
to
manage
our
infrastructure.
That
includes,
we
manage
our
fixed
assets,
the
pcs,
you
know
pretty
well,
I
think
we
do
a
good
job.
We
know
where
they're
at
they
pretty
much
don't
grow
legs.
We
also
know
that
ipads
do
mobile
devices.
Do
we
also
need
to
be
very
concerned
because,
as
we
provide
these
devices
in
their
hands,
they're
going
to
store
more
data
on
them,
more
data
means
we
have
to
be
more
secure.
D
So
we
need
a
tool
and
we
are
currently
searching
for
a
tool
for
mobile
data
management
and
we
need
to
control
it.
I
line
the
tool
that
is
not
only
controls
the
smartphones
but
controlling
ipads
android
devices
tablets,
but
will
also
allow
me
to
reach
out
and
control
support.
My
legacy
laptop
fleet
right-
and
so
I
think,
moving
on
from
all
of
the
really
interesting
hardcore
stuff
in
infrastructure,
I'd
like
to
introduce
colleen,
which
will
bring
something
a
little
bit
better
in
productivity.
F
This
is
the
real
fun
stuff.
My
name
is
colleen
ryan,
I'm
the
I
manage
the
core
or
back
office
enterprise
applications
for
the
county.
I've
been
here
about
six
months,
so
it's
been
a
pretty
challenging
period
to
get
myself
up
to
speed.
So,
as
you
heard
in
the
past
or
heard
earlier,
oracle
is
probably
our
single
biggest
investment
in
the
core
back
office
applications.
F
F
In
addition
to
that,
we
would
like
to
move
to
version
12.2,
but
we
just
recently
found
out
that
oracle
will
be
discontinuing
our
the
public
sector
budgeting
module
before
we
can
go
to
version
12.2.
We
have
to
replace
or
well
we
have
to
replace
our
budgeting
module.
We
will
look
at
the
hyperion
tool
that
oracle
offers,
but
we
are
considering
anything
else
that
meets
our
functional
needs.
F
Additionally,
we
would
like
to
implement
the
projects
and
grants
functionality
within
oracle.
I
believe
we
own
those
modules,
something
that
we'd
like
to
look
at
from
an
enterprise
perspective,
not
just
maybe
from
a
dts
or
a
des
perspective
and
again
we'll
need
some
help
with
that.
That
would
probably
be
coming
after
our
upgrade.
F
Outside
of
oracle,
the
county
does
have
gis
functionality.
That
is
something
we
need
to
expand.
Almost
every
application
that
I've
been
involved
with
here
has
asked
for
some
sort
of
integration
into
gis.
So
we
are
trying
to
come
up
with
a
strategic
plan
on
expanding
our
gis
capabilities,
we'll
need
to
implement
that
plan
and
then
integrate
gis
across
our
application.
Suites.
F
We
are
looking
to
to
add
our
real
estate
application
into
that
mix
and
kind
of
integrate
that
a
little
more
tightly
looking
to
enhance
some
of
that
functionality
that
we
have.
That
system
is
a
fairly
dated
combination
of
off-the-shelf
software
and
custom
development,
custom
development.
So
we
will
be
enhancing
pieces
of
that.
F
We
also
need
to
upgrade
our
gen
tax
application
again,
something
that
was
implemented
in
2008.
We
have
done
no
patches
to
it.
We
have
done
no
upgrades
of
it.
We
have
added
enhancements
to
it.
That
will
be
a
significant
project
for
us
and
we'll
be
looking
for
some
help
to
engage
and
make
sure
we
don't
break
any
functionality,
bring
over
what
we
do
today
and
then
add
the
enhancements
that
version
9
of
gen
tax
will
offer
us
on
the
collection
side
of
the
house.
F
Simply
we
just
need
to
improve
our
payment
channels.
We
have
a
web
portal.
It's
called
cap.
Our
citizens
continually
tell
us
ways
to
enhance
that
product.
For
them.
We
need
to
look
at
that:
cashiering
functionality,
point
of
sale
systems.
We
have
some
pockets
of
point
of
sale
across
the
county.
We
need
to
expand
that
to
to
all
points
that
citizens
can
access
and
finally,
we've
talked
about
mobile
applications.
F
C
Excuse
me
excuse
me,
so
information
content
management,
I'm
interested
in
the
full
life
cycle
of
information,
so
from
the
creation
capture
to
the
versioning
of
it
to
the
classification,
the
indexing,
the
securing
the
accessing
to
the
eventual
either
disposition,
whether
it's
the
destruction
of
it
or
the
the
archival
of
it.
There's
three
general
operating
principles
that
we
have
here.
One
is
that
information
is
an
organizational
asset
of
the
county.
C
C
Excuse
me:
so,
as
it
had
mentioned,
we
have
two
enterprise
solutions
that
we're
currently
using.
We
have
highlands
on
base
software
that
we've
been
implementing
now
for
about
more
than
10
years.
We've
done
a
number
of
process
solution,
improvements,
as
well
as
actual
records,
management,
actual
capturing
and
indexing.
C
There
is
some
overlapping
of
them,
but
we
want
to
really
develop
a
strategy
that
maximizes
their
strengths
and
utilizes
them
for
the
best
purposes,
but
have
it
seamless
to
the
users
so
going
forward
we're
interested
in
really
kind
of
mapping
out
how
best
to
to
move
forward
with
these
two
tools,
the
goal
essentially
better
communication.
Internally
sharing
information,
we
want
to
create
essentially
a
virtual
environment,
a
knowledge
base
for
all
of
our
users.
C
C
So
the
goal
of
our
public
website
really
is
to
inform,
to
serve
and
to
engage
our
citizens
so
from
an
information
perspective,
we're
very
interested
in
about
information
being
accessible
again
that
gets
back
to
mobility.
We
want
to
make
sure
that,
regardless
of
how
somebody
is
trying
to
access
information
for
the
county,
that
they're
able
to
do
it
with
any
device,
we're
also
interested
in
complying
with
ada
requirements,
so
usability
from
a
perspective
from
anybody.
C
We
want
to
increase
the
availability
of
online
services,
in
particular
we're
looking
at
service
request
systems
where
we
can
facilitate
this
and
we're
also
focusing
a
lot
on
forms.
The
automating
of
forms
online
and
finally,
with
citizen
engagement,
we're
interested
in
creating
an
effective
opportunity
for
users
to
participate,
whether
it's
in
online,
chats
or
blogs,
but
to
create
a
virtual
community
where
people
feel
more
engaged
and
it's
more
of
a
dual
conversation,
not
just
a
pushing
of
information
or
services
in
one
way.
C
So
what
are
our
challenges
with
this?
Well,
as
again
ajit
had
mentioned,
our
primary
website
uses
percussion
rhythmic
software
cms
system,
which
is
a
a
very
substantial
cms
system,
but
in
reality
it's
not
a
best
fit
for
arlington
county.
It
requires
there's
not
a
lot
of
out
of
the
box
functionality
that
we
can
take
advantage
of.
So
it
requires
a
lot
of
custom
development
to
do
what
it
is
we
want
to
do.
C
We
have
created
a
hosted
and
managed
wordpress
environment,
and
the
idea
is
to
provide
some
consistency
with
the
the
the
approach
and
the
theme
and
the
branding
of
all
of
our
websites,
but
also
keep
them
integrated
thoughtfully.
So
when
a
user
does
a
search
on
the
primary
site,
it
will
also
reach
out
to
all
of
the
micro
sites
or,
conversely,
if
they're
on
a
micro
site,
it
will
also
trace
back
to
the
primary
website.
So
it's
a
bit
of
a
challenge
that
we
have
two
very
distinct
environments.
C
But
what
can
we
do
now
with
within
with
the
tools
we
have
to
maximize
the
the
investments
that
we
make
and
there's
two
primary
areas
that
we're
really
looking
to
do
that
and
one
is
again
the
automation
of
forms
so
the
extent
that
we
can
create
processes
and
allow
people
to
complete
an
action
and
submit
it
online
and
still
have
a
firm
audit
trail.
That
would
be
beneficial.
C
The
other
is
in
lieu
of
a
3-1-1
system
which
the
county
does
not
have
we're
looking
for
innovative
ways
to
be
able
to
respond
to
a
customer
of
county
county
requests
for
service,
whether
it's
a
fallen
tree
or
a
pothole
or
a
traffic
light
down
or
whatnot
again
to
create
that
infrastructure.
So
we
can
engage
and
provide
a
a
deeper
level
of
service
for
our
citizens
and
with
that
I'll
transition
back
to
jack
on
situational
awareness.
A
I
remember
sitting
around
the
table
with
my
fire
chief
and
police
chief,
wondering
what
would
we
do
if
we
had
to
respond
to
another
incident
and
frankly
we
could
not
have
responded.
We
were
exhausted
and
had
we'd
exhausted
ourselves
and
our
resources,
and
so
identifying
resources
was
critical,
but
situation
was
awareness
has
moved
further
in
the
last
few
years
from
being
just
purely
a
public
safety
issue
to
being
a
and
of
interest
today
to
us
as
a
county
life
safety
issue
is
one
thing
also
the
community
itself.
Events
are
taking
place
in
the
community.
A
We
just
don't
have
that
that
global
view
that
horizontal
view
of
all
activities,
while
it
may
work
on
a
vertical
level,
the
police
may
be
able
to
understand
what's
happening
in
a
particular
fire.
An
area
looking
across
fire
police,
health
and
human
services,
community,
public
health,
community
development
and
such
being
able
to
have
it
have
that
information
be
picked
up
in
the
field
sent
back
in
collected
mined
and
then
presented
in
sort
of
a
dashboard
fashion.
A
Where
we
can
see
what's
happening
in
the
community
through
one
source
is
something
that
we
have
a
big
interest
in
and
how
to
do
that,
and
that's
going
to
be
that's
a
real
challenge.
It
involves
a
number
of
pieces.
It's
the
mobile
devices
out
in
the
field.
It's
much
more
than
data
and
voice
it
used
to
be
voice
was
the
one
thing
we
lived
on,
but
now
it's
data
and
it's
video.
It's
being
able
to
integrate
that
being
able
to
put
eyes
and
ears
where
people
are
going
into
buildings.
A
So
in
building
communications
are
becoming
a
critical
thing
for
us
now,
when
we're
talking
a
community
housing,
public
and
development
of
talking
about
ways
that
we
can
create
and
facilitate
that
those
eyes
and
ears
in
buildings.
So
it's
more
than
just
voice
communications,
but
it's
it's
getting
all
that
information
back
to
us
in
a
central
spot.
A
And
then
the
next
day
we
were
doing
the
preparations
for
the
fourth
of
july,
and
so
we
had
to
worry
about
crowd
and
crowds
and
that
type
of
thing
being
able
to
have
an
understanding
of
whether
what
the
issues
were,
what
type
of
resources
we
had
available,
both
within
arlington
county
and
the
region,
are
critical.
An
event
takes
place
down
at
the
rosalind
subway
station
and
people
respond
and
they
start
coming
back.
A
public
health
people
are
very
interested
in.
A
A
So
that's
something
we
need
help
assistance
in
and
as
you've
seen
the
many
of
the
things
you've
heard
today
that
very
often
you've
seen
a
face
talk
about
and
it's
something
we
want
to
do,
but
we
really
haven't
given
you
a
solution,
because
we
don't
know
the
solution
yet
and
that's
why
we're
having
this
meeting
but
to
any
solution
we
get.
We
have
to
manage
it
well
and
what
we
do.
We
put
a
lot
of
effort
and
intent
in
just
how
we
do
manage
it.
A
G
Good
morning,
I'm
marybeth
micah
and
I'm
responsible
for
strategy
and
portfolio
management,
and
I
hope,
you've
gotten
the
message
this
morning
that
we
are
a
very
business
oriented,
I.t
organization.
Arlington
is
an
unusual
government
situation,
not
the
stereotype
that
a
lot
of
people
think
about
and
the
way
you've
heard
a
lot
about
what
we
want
to
do,
and
I
want
to
talk
a
little
bit
about
how
we
do
that.
G
Taking
that
business
focus,
we
look
for
strong
management
and,
as
we
look
for
at
the
projects
that
we
have-
and
we
have
quite
the
portfolio
as
you've
heard,
we
don't
do
a
lot
of
really
large
scale.
Complex
projects
like
you
would
see
in
the
federal
government
we're
very
nimble
organization
and
to
be
able
to
be
nimble
and
to
handle
the
projects
we
have
and
deliver
them
using
what
we
said
up
there
as
smart
management.
G
We
have
to
have
good
governance
and
control
of
what
we
do,
but
we
don't
want
to
impose
a
very
heavy
framework
that
restricts
how
people
do
business
so
the
way
we
do
that
and
we
we
look
to
our
customers
in
both
you've
heard.
We
look
for
applications
and
develop
applications
both
for
the
community,
but
as
an
I.t
organization.
G
We
also
do
have
a
lot
of
internal
customers,
so
I
would
say
the
two
areas
where
we
focus
and
where
we
always
look
for
partnerships
are
tools
and
people
in
order
to
be
able
to
provide
high
value.
We
are
a
forward-looking
organization,
we're
not
looking
to
develop
applications
that
just
mimic
the
way,
people
that
do
things
today,
but
also
we're
also
looking
at
how
should
we
be
doing
them?
How
do
we
think
things
will
happen
in
the
future,
so
to
deliver
those
kind
of
solutions
we
always
want
to
be
looking
at
for
high
value.
G
That
means
cost
effective,
streamlined
processes.
So
in
terms
of
tools,
we
can
always
improve.
So
we
look
for
partnerships
in
terms
of
what
kind
of
tools
should
we
use
again,
we
are
a
nimble
organization,
so
we
don't
want
to
impose
a
lot
of
programs
and
things
that
that
the
project
managers
have
to
follow
in
our
burdened
following
they.
They
have
processes,
but
again,
what
kind
of
tools
can
we
use
to
produce
those
high
value
applications
without
putting
a
lot
of
burden
on
how
we
do
things
and
slowing
down
processes?
G
Our
customers
look
for
us
to
deliver
things
quickly,
because
our
citizens
do
and
that's
how
we
react
in
our
community.
The
second
area
are
people.
We
have
project
managers
and
again
we
have
a
large
portfolio
and
we
have
everything
from
very
small
projects.
I
would
say
to
medium-sized
projects,
maybe
a
couple
large
projects.
G
G
G
H
As
the
as
the
slide
indicates,
it's
really
a
process
where
a
system
rather
where
the
process
is
decentralized
and
you
have
central
approval
authority
by
my
office.
So
by
and
large,
the
agencies
such
as
dts,
handle
the
specifications,
the
sourcing,
the
actual
solicitation
process
and
purchasing
approves
that
process.
H
Anything
under
a
hundred
thousand
dollars
that
we
were
set
up
generally,
but
by
dollar
ranges.
Dollar
amounts,
dollar
thresholds
and
everything
has
to
be
competitive
under
a
hundred
thousand.
The
agencies
then
go
through
the
process
of
obtaining
bids
and
come
to
purchasing
for
approval
over
a
hundred
thousand.
H
That's
where
the
purchasing
office
gets
involved
in
more
of
a
formal
process,
an
rfp
informal
invitation
to
bid
where
we
go
out
to
our
bidders
system
and
send
out
a
notice
out
to
to
all
of
the
the
people
on
our
bidder
system
under
a
hundred
thousand
dollars.
Again,
competition
is
required,
we're
the
we're
not
as
as
restrictive,
I
guess,
as
the
federal
government,
but
we
still
have
rules
to
follow.
H
It's
basically
based
on
the
state
code,
the
the
levels
of
procurement
or
competition
that
we
need
three
to
six
firms
generally
for
under
a
hundred
thousand
over
a
hundred
thousand.
As
I
mentioned,
we
go
to
our
bid
list.
We
send
a
notice
out
to
everyone
who's
on
our
bid
list.
You
and
I'll
talk
about
how
to
register
on
our
bid
list
in
a
minute
the
then
you
respond,
we
get
the
responses
in
from
from
firms
in
a
formal,
competitive
process.
H
The
county
does
not
accept
unsolicited
proposals.
Everything
is
going
to
be
done
through
either
an
informal
process
through
the
through
the
agency
or
a
formal
process
by
the
purchasing
office.
We
don't
accept
literature
in
the
purchasing
office
and
I
don't
know
what
jack's
position
is
in
terms
of
contact
with
his
office.
H
Lately,
we've
probably
done
a
lot
more
of
the
riding
piggybacking
of
contracts
riding
other
jurisdictions
contracts.
This
is
a
a
real
big
part
of
our
of
our
operation
now,
because
there
really
are
a
lot,
especially
in
the
technology
area.
I
think
there
are
a
lot
of
of
good
contracts
out
there
available
to
us
again.
We
have
to
go
through
a
pretty
strict
process,
though
of
writing
another
jurisdiction's
contract.
We
have
to
make
sure
that
it
meets
all
of
our
competitive
requirements
that
we
have
to
follow.
H
H
H
So
we
do
have
provisions
in
there
in
our
regulations
that
permit
procurement,
obviously
without
competition.
The
competition
is
obviously
the
way
we
want
to
go
that.
We
also,
I
think,
have
on
here
information.
This
is
just
something
that
came
up
recently
effective
july
1
and
again.
This
is
where
I
mentioned
earlier.
You've
got
to
read
the
solicitation
carefully,
make
sure
you
comply
with
all
those
requirements.
H
The
state
corporation
commission
has
always
required
that
any
firm
doing
business
in
the
state
of
virginia
be
registered
with
their
office,
but
recently
the
state
has
imposed
on
procurement
offices
to
monitor
that
and
ensure
that
that
contractors
have
done
have
done
that
just
effective
july
1.
That
burden
was
put
on
us.
So
now
that's
something
again.
That's
in
this
each
solicitation
that
you're
going
to
be
required
to
register
before
you
can
submit
a
proposal
we
bring.
I
bring
this
up,
because
this
is
something
current.
H
H
So
we
develop
mandatory
requirements
that
we
put
in
each
solicitation
to
ensure
that
we
are
only
looking
at
firms
who
meet
a
minimum
qualification
standard
before
we
begin
evaluation
of
a
proposal
and
actually
I'm
thinking
of
actually
putting
the
mandatory
requirements
in
the
title
of
the
solicitation.
So
if
you
look
at
it
out
on
our
website,
you
can
see
whether
or
not
your
firm
would
be
able
to
comply
with
that
or
not
just
by
looking
at
the
title.
H
H
H
H
You're,
obviously
responsible
for
not
only
ensuring
that
your
email
address
is
current,
but
any
any
of
your
information
is
current.
This
system-
and
I
colleen-
I
don't
think
mentioned
sourcing.
I
sourcing
is
one
of
the
modules
in
our
oracle
system,
the
procurement
system
that
that
we're
developing,
but
because
we've
already
installed
it.
We
already
have
it,
you
know
set
up,
but
we
haven't
really
implemented
it
fully.
H
A
A
Are
they
really
going
to
do
all
those
things
yup
we're
trying
to
do
them
and
what
it's
going
to
require
is
us
to
do
the
homework
to
get
the
business
case
developed
and
says
this
makes
sense
to
do
and
then
justification
to
get
it
done,
but
we're
not
like,
unlike
any
other
it
organization,
the
more
things
you
do
when
we've
done
a
lot
of
things
creates
a
sustainability
issue
and
a
capacity
issue.
You
got
to
sustain
what
you
build
and
you
gotta.
You
have
to
build
the
capacity
to
do
new
things.
A
Well,
how
do
you
do
that?
What
did
she
touched
on
earlier?
I
wanna
make
sure
we
emphasize
it
again.
Is
that
we're
looking
at
any
and
all
ways
we
can
create
capacity
so
platform
as
a
service
infrastructure
as
a
service
software
as
a
service
they're.
All
things
we're
looking
at
because
the
more
capacity
we
can
create
the
more
things
we
can
do
above
what
we're
now
sustaining.
So
that's
critical.
The
other
thing
rick
touched
on
and
I
want
to
be.
I
want
to
end
on
a
negative
note,
but
I
think
you
need
to
understand
this.
A
Arlington
and
county
are
really
an
oxymoron.
If
you
think
we're
a
county
government,
we
don't
operate
that
way
and
sadly,
regrettably,
we've
had
folks
have
come
in
here
and
said.
Well,
we
did
this
for
such-and-such
county
and
it
was
okay
for
them.
So
why
isn't
it?
Okay
for
you?
It's
because
we
expect
a
lot
more
out
of
you.
A
Some
people
may
think
we're
difficult
to
deal
with,
but
when
we
enter
a
partnership,
it
is
truly
a
partnership,
we're
going
to
live
up
to
our
side
of
the
bargain
and
we
are
going
to
hold
you
to
your
side
of
the
body
and
we're
going
to
expect
you
to
deliver
because
in
the
end
we
look
at
it
as
we
are
the
stewards
of
the
county
county
citizens,
money
and
that's
being,
we
want
to
make
sure
it's
well
spent
but
saying
that
I
don't
want
to
enter
the
negative
thing.
I
think
it's
been.
A
Hopefully
it's
been
an
opportunity
for
you
to
hear
who
we
are
see
who
we
are
and
again
I'll
emphasize.
We
really
try
to
stay
away
from
saying:
we've
got
a
night,
we
know
what
the
we
have
an
answer
now
we're
trying
to
find
a
problem,
but
we're
trying
to
tell
you
these
are
the
problems
we
have
and
we're
open
to
hear
what
kind
of
answers
it
may
be.
B
Here,
as
you
will
hear
from
others,
also
that
we
are
not
a
typical
county,
I.t
organization,
we
do
things
differently
and
we
are
fairly
dynamic
and
open.
We
are
very
open
to
ideas,
and
so
that's
what
we
will
appreciate
to
contact
us.
You
have
our
email
addresses,
but
please
do
not
send
us
a
mass
email
type
of
things.
We
appreciate
that
it
really
doesn't
help.
We
appreciate
email
communication
more
than
voicemail
phone
communication
until
we
establish
a
need
for
us
to
really
talk.
So
that's
what
we
will
appreciate.
B
You
will
find
this
presentation.
I
hope
you
took
good
good
notes,
because
these
golden
words
will
not
be
repeated
again,
but
but
if
you
did
not,
then
you
did
not
lose
anything.
You
will
find
this
presentation
today,
but
in
three
four
days
you
will
have
the
presentation
with
notes,
so
you
will
be
able
to
pick
up
from
that
thing.
Also,
this
event
has
been
recorded,
so
you
will
have
a
streaming
video
presentation
from
this
site.
Also.
H
Swam
business,
small,
small
women
and
minority
owned
business
program
is
really
more
of
an
outreach
program.
We
don't
have
set-asides
or
quotas
or
any
any
type
of
goals
that
we
that
we
need
to
achieve.
We
do
that
through
through
working
with
minority
workshops
through
cog
and
through
the
arlington
economic
development,
and
we
also
try
to
design
our
solicitations
in
a
way
that
affords
opportunities
for
the
smaller
for
more
of
the
disadvantaged
firms.
H
I
H
Actually
part
of
the
sourcing
solution
that
I
mentioned
earlier,
we
have
not
done
that.
Yet
that
is
we're
as
advanced
now,
as
you
see
you're
putting
the
solicitations
out
on
the
website
and
allowing
people
to
download
nothing
beyond
that,
though
anytime's
in
the
immediate
future
for
ebits,
I
can't
tell
you
the
exact
timeline
for
the
sourcing
solution,
but
but
that
will
be
a
fully
automated
e
procurement
system.
H
I
A
There
are,
we
have
a
joint
county
schools,
technology
collaboration
group
and
what
we're
doing
is
we're
open
minded.
Anybody
hear
me
yep
and
so
we're
meeting
on
a
regular
basis,
we're
identifying
areas
that
we
can
work
closely
together,
that
it
makes
a
lot
of
sense
to
do
things
together
and
we're
looking
at
anything
everything
from
networks
to
telephones,
to
different
types
of
whole,
backend
back
office,
prism,
type
thing.
We
call
it
prism,
it's
our
financials
or
erp
we're
looking
at
that.
So
we're
continually
looking
at
ways
that
we
can.
J
K
You
guys
mentioned
that
the
purpose
of
this
meeting
was
to
sort
of
identify
some
general
problems
that
the
county
was
having,
and
I
know
you
said
that
you
couldn't
really
talk
about
what
specific
solutions
you
were
looking
for,
because
you
this
that
was
part
of
the
the
process.
This
meeting
is
finding
out
to
that
end.
Are
there
any
plans
on
the
part
of
the
county
to
release
rfis
for
any
of
these
issues
or
problems
and
kind
of?
What
can
we
expect
coming
down
the
pipeline.
B
The
part
of
the
process
we
go
through
once
we
have
a,
we
cannot
go
out
and
solicit
anything
until
we
have
a
funding
stream
established.
So
that's
one
thing
we
have
to
follow.
Once
we
have
a
a
fun
plan
for
investing
in
an
ide
project,
then
we
certainly
we
can
decide
whether
we
go
out
and
solicit
rfi,
which
may
give
us
a
better
understanding
of
what
we
are
looking
for.
Sometimes
we
do
that
or
we
can
go
with
the
formal
rfp
process.
B
L
At
don
marzullo
thompson,
cobb
bazillion
associates.
I
noted
that
that
you
said
that
you
encouraged
teaming
and
I'm
just
wondering
with
respect
to
small
and
disadvantaged
businesses,
how
you
really
encourage
that
if,
in
fact,
there
are
no
mandatory
requirements
or
it's
not
captured
within
the
evaluation
criteria,
so
try
to
get
a
better
understanding
of
how
you
actually
encourage
teaming.
M
H
H
They
actually
connect
small
businesses
with
larger
firms,
not
only
for
local
government
and
like
arlington,
but
also
through
federal
government
opportunities
and
we're
part
of
that
effort.
The
other.
The
other
thing
too,
is
that
I
think
that
in
the
I'll
give
you
an
example
of
a
construction
project
when
we,
when
we
pre-qualify
for
a
construction
project,
we
don't
just
issue
a
solicitation
to
the
pre-qualified
firms.
H
We
also
we
send
it
out
to
the
entire
bid
list,
knowing
that
we
have
small
subcontractors
who
would
be
interested
in
finding
out
about
this
opportunity,
so
they
can
contact
gcs
and
to
work
to
become
part
of
their
team.
So
it's
it's
small
things
like
that
too,
that
we
also
we're
also
we're
always
aware
of
the
impact
to
small
businesses
and
trying
to
encourage
their
opportunities
in
ways
like
that.
M
B
Oh
yeah,
yes,
we
have
a
lot
of
things
going
on
for
internal
productivity
and
efficiency,
improvements
which
are
really
focused
on
the
paper
forms,
distribution
of
paper
records
and
those
things,
and
we
have
a
fairly
well
established
program,
which
is
enterprise
records
management
program
which
handles
some
of
those
aspects,
and
maybe
christian
can
tell
more
about
what
we
are
working
in.
That
area.
A
I
think
that
I
think
one
of
the
things
we
also
we're
doing
is
the
whole
we're
faced
with
the
same
problem.
Everybody
is
in
terms
of
electronic
printing,
I
mean
in
the
baseline
of
it.
How
do
you?
How
do
you
facilitate
someone
walking
into
a
public
facility
and
they
have
an
ipad
and
they
they
want
to
print
something?
How
do
you
do
it
and
collect
the
money
for
it,
because
we
do
fee
based
print
and
that's
a
challenge
we've
been
using.
A
We
frankly
took
the
e-print
that
hp
had,
which
is
not
not
a
business
quality
solution
put
it
in
there.
We
have
a
manual
processor
actually
in
our
libraries,
someone
comes
up
with
him
and
I
sends
a
document
to
it
to
an
address
in
the
internet
and
then
someone
waits
to
print.
They
go
over
and
collect
the
money,
and
that
is
not
the
way
to
do
business.
So
if
you
have
any
solutions
in
that,
it
would
be
really
interesting
as
well
christian.
You
want
to
talk
about
the
bigger
picture.
C
C
Once
content
is
actually
created,
we
work
in
targeted
initiatives
with
individual
departments,
because
everybody's
motivated
by
something
very
different,
oftentimes
you're
not
going
to
see
a
large
return
on
your
investment
when
you
invest
in
records
management.
So
you
need
to
be
motivated
by
other
reasons,
so,
whether
it's
dhs
and
they're,
motivated
by
hipaa
compliance
or
whatnot,
we
we
work
with
that.
So
we
have
done
a
number
of
solutions
where
we
do
digitize
records
and
store
them
long
term
for
archival
purposes.
C
C
We
are
in
the
process
of
creating
a
strategy
and
a
file
management
plan
for
them,
and
part
of
that
is
to
review
what,
if
anything,
we
should
be
doing
with
the
actual
disposition
of
records,
because,
right
now
we
hold
on
to
everything
and
is
that
the
correct
policy?
But
the
next
is:
what
is
the
actual
format?
We
should
retain
that
information
in
is.
Should
it
be
paper?
Is
that
the
most
appropriate,
or
should
it
be
digitized
or
feast
or
whatnot?
B
To
add
that,
in
in
terms
of
reduction
of
the
printing
of
paper
itself,
we
last
year
we
made
a
implementation,
which
was
for
our
camp
registration
process.
We
changed
the
process
so
that
we
could
eliminate
the
submission
of
paper
forms.
So
we
did
online
forms
and
workflows
and
those
kind
of
things.
So
we
continue
to
identify
opportunities
depending
upon
the
business
needs
and
then
come
up
with
those
proposals.
But
it's
a
big
focus
county
board
chairman
mr
zimmerman
has
a
very
specific
objective.
B
A
Let's
tell
you
about
gis
geographical
geospatial,
so
I
don't
think
we
probably
answered
that
to
the
to
the
extent
you
wanted
on
that
gis
gym
information.
Information
systems
is
very
important
to
us
and
we
we
have
found.
We
have
followed
the
history
of
how
we
produce
maps
and
geography
geographical
type
of
things.
So
every
time
we
had
something
to
do
as
regards
the
geographical
print,
we
went
to
our
gis
department
and
they
printed
it
for
us
right.
A
So
they
became
the
repository
of
all
our
information
in
terms
of
how
comedy
looked
in
terms
of
layers
and
street
maps
and
that
type
of
thing
problems
the
world's
change
and
the
other
way
around
now
we're
trying
to
pull
the
sock
inside
out.
What
we
want
to
do-
and
maybe
colleen
can
talk
to
this
little
bit
more-
is
the
fact
we
want
to
be
able
to
look
at
an
address
and
be
able
to
have
all
the
geographical
information
associated
with
it
brought
up.
A
We
haven't
we're
not
there
yet,
and
so
it's
that
change,
that
transformation
has
taken
place,
but
gis
folks
are
saying
well
geez.
We
did
this
all
the
time.
So
why
is
some?
Why
are
our
maps
wrong?
I'm
saying
because
people
are
not
interested
in
your
map
as
a
map
they're
interested
to
be
able
to
tap
on
a
spot
and
know
where's
the
new
starbucks.
Where
do
I
go
here
that
near
field
communication
thing
that
touches
on
something
that
both
colleen
and
christian
are
working
on
are
really
critical
to
us?
A
So
I
I
think,
that's
something
that
we
really
have
to
get
a
better
understanding
and
somebody
else
asked
about
rfis
other
rfis
out
there.
We
are
certainly
we
we
have
in
this
meeting
to
tell
you
some
of
the
ideas
we
have,
but
we're
continually
searching
the
rfi
process.
We
certainly
will
follow,
as
as
we
get
to
the
critical
point,
tipping
point
where
we
really
need
to
get
that
more
information.
This
is
one
of
them,
I
think
colleen.
I
know
you
you're.
At
that
point,
I
think,
did
you
not?
A
But
things
like
that,
the
idea
of
this
process
here
is
to
is
to
have
that
valuable,
valuable
connection
that
communication,
where
you
say
you
know
we're
interested
in.
You
know
you
talked
about
this.
We
think
we
have
a
solution.
We
just
went
down.
A
number
of
us
went
down
to
the
gartner
exposition
in
florida
and
we
go
through
the
expo
with
thousands
of
folks
there
selling
products
and
we
come
up,
and
somebody
asked
well
you're
just
here
to
get
the
chotsuki
we
have
you
know
the
bubble
ball
of
bounces.
A
Is
that
why
you're
here
to
get
your
cod
scan
and
we'll
say?
No?
Actually,
we
have
an
interest
in
so
what
I
would
do
and
what
my
guys
would
do
is
go
to
the
take
the
person
and
say
look.
I
know
you're
scanning
a
card
and
I
know
you're
going
to
send
me
a
a
mailing
back,
but
I
really
am
interested
in
what
you're
what
you're
doing
here
and
what
you've
talked
about.
I
need
you
to
distinguish
that
by
saying.
A
You
know
is
that
this
thing
you
mentioned
that
I
think
I
can
help
you
with
this
and
just
from
that
conference
along
walking
the
floor,
we've
picked
up
another
folks
who
I'm
not
saying
we're
going
to
do
business
with
them.
As
rick
would
say
you
can't
do
business
until
they
get
you
put
something
on
the
street
and
it's
a
fear,
competition,
but
certainly
having
a
conversation
is
so
helpful
because
we
I'll
tell
you
right
now.
We
do
not
have
the
answers
to
these
questions.
A
N
Thank
you,
sagar
sawat,
from
cycling.
First
of
all,
jack.
Let
me
thank
you
for
having
this
forum.
This
is
the
third
year
that
I
have
have
come
here
and
I
haven't
seen
other
counties.
Do
similar
outreach
sessions
of
informing
their
vendors
of
the
I.t
initiatives
going
on.
It
certainly
helps
to
have
such
an
open
dialogue.
So
thank
you
for
that.
My
question
is
someone
mentioned
that
you
need
tools
and
people.
N
I
think
it
was
mary
beth
and
in
terms
of
people,
a
lot
of
your
project
managers
are
contractors
when
you
are
looking
for
purely
people
with
certain
skills
like
a
project
manager
and
it's
not
tied
to
a
an
initiative
of
an
oracle
upgrade
or
so
on.
You
just
won't
go
out,
want
to
go
out
and
get
get
people.
What's
your
process
of
doing
that.
A
I'll,
let
maybeth
talk
to
the
process,
but
I
I
tell
you
something:
I'm
looking
for,
and
we
continually
say
this:
we
want
an
ownership
that
project
manager
comes
in,
see
it's
and
I'm
not
gonna.
I'm
not
trying
to
criticize
my
colleagues
across
the
river,
but
I
came
from
that
side
of
the
river
and
it's
you
know,
a
project
manager
on
that
side
of
river
and
a
project
manager
in
this
organization,
two
different
animals.
All
together
I
mean
we
expect
a
project
manager
come
in,
take
understand
the
problem.
A
B
We
interview
and
we
finalize
any
request
which
goes
out
as
I
said
before,
must
be
funded,
so
we
simply
don't
send
out
requests
to
seeking
resumes.
So
we
only
reach
out
to
you
when
we
have
a
need
and
we
have
a
funding
stream
established.
I
would
let
marybeth
explain
what
kind
of
people
we
look
for
and
how
we
really
evaluate
them.
G
When
we
look
for
project
managers,
as
ajit
said,
we
have
projects
that
are
already
lined
up
and
funded,
and
what
we
do
is
we,
when
we
have
a
statement
of
work,
but
we
actually
create
a
job
description
and
we
put
in
there
specifically
what
kind
of
project
management
skills.
We
have
a
standard
job
description
for
project
managers,
of
what
the
responsibilities
and
expectations
are,
but
also
we
then
craft
an
introduction
for
the
specific
area,
because
it
could
be
infrastructure,
it
could
be
applications.
G
We
have
a
list
of
expectations
and
it
is
very
different
from
the
federal
way
of
doing
things
because,
as
I
mentioned
before,
we're
very
business
oriented
and
we
have
projects
that
are
very
business
oriented.
So
it's
not
large
complex
projects
with
huge
budgets
that
go
on
and
on
and
on.
We.
We
have
time
limits
and
frameworks
in
place,
so
we
expect
people
to
deliver
and
we're
very
strict
on
how
how
we
run
those
projects.
B
And
okay,
let
me
let
me
cover
this
briefly
at
a
very
high
level,
mr
reaching
out
to
us,
and
you
have
my
contact
information.
You
know
the
security
is
in
loose
area.
There's
one
way
of
reaching
out
to
us
is
that
okay,
I
have
some
ideas
in
terms
of
the
information
security
or
you
would
like
to
find
out
what
are
the
details
things
we
are
doing
in
information
security,
you
we
can
establish
the
dialogue
and
you
you
can
reach
out
to
us,
and
so
that
could
be
the
starting
point
depending
upon.
B
If
we
do
have
need,
then
we
will
say
yes,
we
would
like
to
talk
about
this
thing.
If
we
don't,
then
we'll
say,
okay
for
time
being,
we
are
not
looking
into
this
area.
Thank
you,
but
we
will
keep
you
in
mind.
So
that's
one
way:
if
there
are
any
any
specific
needs
right
now
may
be
able
to
tell
you
more
about
that.
One.
L
E
We
well,
the
point
you
bring
up
is
very
important
to
us,
so
we
have
a
a
chief
information
security
officer.
We
have
a
security
operations
group
and
those
are
all
very
important,
but
the
point
you
made
about
integrating
the
concepts
into
the
projects
from
the
beginning.
This
is
the
old.
It
is
easier
to
keep
the
horse
in
the
barn
than
it
is
to
round
up
the
horse,
and
so
we
are
very
interested
in
that
and
reach
out
to
us,
and
we
can
talk.