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From YouTube: Noise Advisory Board
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A
A
I
will
now
go
through
and
introduce
all
the
board
members
who
are
participating
virtually
please
make
sure
to
meet
your
microphone.
If
you
are
not
speaking
when
you
have
a
question
or
would
like
to
speak,
please
unmute
your
microphone
board
members.
As
I
call
your
name,
please
acknowledge
your
presence.
Charles
beck.
C
A
Myself,
jeff
santiago.
A
Jeff
is
not
here
and
councilwoman
antoinette
mosley
good
afternoon.
Also
joining
us
today
are
several
staff
members,
granny
mizer,
hello,
daniel
orapessa,
hello,
haley,
maloney
mahoney,
I'm
here
ben
woody.
A
A
Who's
that
carmelo.
A
Carmella
as
a
second
okay
roll
call,
charles.
B
A
Carmelo
I
approve
is
that
a
is
that
a
forgive
me
you
all
is
that
enough
for
us
to
approve,
based
on
the
fact
that
we
are
short,
three
voting
members.
F
D
A
E
E
Is
that
good
yep
good?
Thank
you
so,
for
the
last
month,
everybody
got
this
already,
so
hopefully,
you've
had
a
chance
to
look
through
it,
we're
just
a
couple
of
days
short
of
30
days,
just
because
of
marcotte.
We
made
it
on
april
5th,
just
because
of
staffing,
and
I
was
out
of
town
as
well.
For
the
last
the
end
of
last
week
we
had
a
total
of
100
calls
received
complaints
received,
which
makes
it
easy
for
percentages
when
we
go
down
our
list
pretty
much.
E
What
I
want
to
go
through
here
is
we're
just
seeing
some
trends
and
obvious
numbers
that
you've
seen
for
the
last
few
months.
Still
the
majority
of
the
calls
still
keep
coming
through
the
apd
log,
because
it's
hard
to
break
habit
of
someone
calling
someone
to
make
sure
that
that
their
complaints
are
being
reported
and
heard,
but
as
we're
gonna
go
down,
I
want
to
show
you
a
few
things
here
in
terms
of,
of
course,
the
highest
number
still
remains:
residential
neighbor
complaints.
E
We
saw
this
coming,
we
knew
it
was
going
to
happen
living
in
close
quarters
with
apartment
buildings,
if
you're
bound
to
get
a
lot
more
complaints.
So
in
that
sense
we
did
have
43
43
out
of
the
100
calls
or
residential
residential
neighbor
complaints,
but
out
of
that,
33
of
those
were
for
multi-family.
E
Another
high
number
that
we
have
here
that
we're
seeing
is
unknown.
I
just
I
just
want
to
clarify,
because
even
in
our
own
meetings,
sometimes
we
have
to
clarify
with
each
other.
What
what
does
unknown
mean
when
it's
the
complaint
type
is
unknown.
It's
just
that
the
the
person
reporting
the
complaint
has
no
idea
what
the
noise
is
or
where
the
music
is
from
or
where
the
disturbance
disturbance
it's
from.
So
it
might
be
from
a
vehicle.
E
It
might
be
from
an
industrial
location,
it
might
be
vehicles,
they
really
don't
know,
and
the
majority
of
people
that
we
do
get
in
touch
with
they're,
honest
about
it
at
least
they're.
Like
honestly,
I
don't
know
where
it
was
coming
from.
It
sounded
like
music.
We
thought
it
was
from
a
bar,
but
meanwhile
they
live
nowhere
near
a
bar,
so
it
just
gets
interesting
enough.
That's
almost
20
of
the
calls
that
we
received
last
month
that
they
really
don't
know
in
a
portion
of
that.
E
We
actually
don't
even
get
contact
information,
so
they
might
report
the
issue
through
online
through
our
job
form,
which
always
shows
an
increase.
This
last
month
we
had
24
calls
come
in
through
online.
They
remain
anonymous.
We
don't
have
a
name,
a
phone
number
address.
So
not
only
do
we
not
know
where
the
noise
is
coming
from,
but
we
have
no
way
to
trace
it
or
source
it.
E
So,
unfortunately,
that
number
remains
high
another
one
of
the
numbers
that
came
up,
which
was
just
more
topic
of
conversation
today,
was
actually
business
operations
still
remaining
low,
which
we're
happy
about
because
we're
still
not
in
the
summer
months,
but
all
five
of
them
were
for
bars
and
restaurants,
which,
out
of
those
five
three
of
them,
have
follow-ups
for
this
weekend,
where
brian
and
I
actually
gonna
go
out
and
take
noise
measurement
readings
just
to
make
sure
that
they
stay
compliant
within
their
decibel
levels.
E
So,
luckily,
out
of
those
five
calls
that
wasn't
necessarily
a
complaint,
but
it
was
a
what
if
or
what
could
happen
you
know,
summer's
coming,
be
careful.
We
still
love
those
complaints,
but
we've
made
contact
with
the
venue
owners
and
brian,
and
I,
and
I
will
be
going
out
there
wonder
what's
another
high
one
that
we
have
out
of
city
eight
calls
out
of
the
hundred
were
out
of
city,
anything
anywhere
from
buncombe
county
to
just
pretty
much
outside
city
limits.
E
The
good
thing
about
this
in
terms
of
the
what
we
do
and
how
we
put
ourselves
out
there
is
that
out
of
those
eight
calls,
those
eight
people
did
receive
a
call
or
email
from
us,
letting
them
know
that
we
are
taking
their
call.
We
are
forwarding
it
to
the
proper
agency
and
there's
always
a
reply
back
with
gratitude,
saying
thank
you
for
at
least
helping
me
instead
of
saying.
Oh,
we
don't
handle
that,
and
I
was
just
telling
ranya
today
where
actually,
I
don't
even
want
to
say
it
to
jake
said.
E
Actually
we
never
get
a
bounce
back
of
saying:
hey,
no
one's
ever
called
me,
so
whether
we
send
it
to
animal
services
or
d.o.t
or
buncombe
county
they're
they're,
following
through
as
well
making
sure
that
their
complaints
are
heard.
Did
I
miss
anything
grandma?
I
think.
E
Yet
brian
is
gonna,
have
a
presentation
on
that
on
our
update
from
that,
so
we'll
go
through
that
later
vehicle.
E
Vehicle
noise
is
still
high,
which
is
handled
by
apd.
We
get
different
type
of
close
quotes
from
them,
whether
they
made
contact
or
the
person
was
gone.
The
people
were
gone
by
the
time
they
got
there.
A
lot
of
these
happen
in
parking
lots
for
apartment
complexes.
A
lot
of
parking
lots
for
malls
malls
seem
to
be
a
popular
spot
for
cars
to
hang
out
and
then
downtown
the
area,
so
they
do
come
in
as
vehicle
noise
or
revving
motorcycles.
E
More,
like
you,
know,
kids
riding
around
their
motorcycles
without
helmets
making
noise,
those
are
type
things
which
are
handled
by
apd,
so
that
that
number
stays
pretty
high
as
well
and
then
near
the
near
bottom.
Here
we
had
mentioned
last
time
that
we
were
having
meetings
with
our
waste
haulers.
We
already
had
one
meeting
last
week
with
waste
pro,
which
went
very
well
they're,
usually
not
on
our
radar.
E
A
lot
this
this
thursday
granny
and
I
have
another
meeting
with
another
waste
hauler
and
then
we're
waiting
for
our
third
contact
to
come
back
from
the
military,
but
so
far
it's
actually
been
really
good,
as
grandma
will
show
you
later
on
how
we've
been
very
successful
with
the
waste
haulers
in
the
labs
that
you
received
for
all
your
accounts
for
all
the
the
dashboard
numbers
that
hayley
sends
you,
you
will
now
see
all
the
codes
have
been
updated
for
the
apd
calls
that
we've
discussed
about
the
last
two
meetings,
so
you
should
see
the
new
close
codes
for
apd,
which
means
apg
handled
everything
from
the
call
they
showed
up.
E
Issue
was
resolved.
No
reason
to
call
us
apd2,
which
you
will
know,
which
you
will
see
is
law
enforcement.
That
is
something
that
involves
criminal
activity,
drugs
vehicles,
stopping
vehicles,
things
like
that
and
apd3,
which
means
we
have
no
contact
information
from
the
caller
whatsoever.
They
complain
that
there's
a
noise
on
main
street,
but
there
is
no
email.
D
E
Results-
that
is
an
excellent
question,
because
we
are
so
happy
in
the
last
couple
of
months
that
when
we
first
started
tracking
before
we
made
relationships
with
the
property
managers
and
property
owners,
we
saw
the
same
names
and
phone
numbers
showing
up.
It
was
just
chronic
issues
that
we
constantly
saw
until
we
made
finally
contact
with
both
parties
to
say:
hey
you.
We
see
that
this
is
a
problem
with
apartment
101..
Have
you
talked
about
this
with
your
property
manager,
usually
with
a
name?
E
They
feel
more
comfortable
that
we're
not
just
throwing
somebody
out
there
I'll
say:
have
you
spoken
to
karen
or
have
you
spoken
to
johnson?
Oh,
you
know
karen
so
yeah.
I
personally
met
her
and
she's
never
heard
from
you
so
well.
I
don't
know
if
I
should
report
it
and
ever
since
that
we're
actually
really
the
majority
of
our
residential
complaints
that
come
in
now.
We
constantly
do
a
double
search
and
we
realize
we've
never
heard
from
this
person
before
so
we're
calling
them
saying.
Did
you
know
that
you?
E
You
know
you
have
a
courtesy
officer
on
scene,
or
did
you
know
that
so
and
so,
and
the
main
thing
with
that
is
that
we
always
want
to
reassure
the
person
that
they're
not
they're,
not
just
a
complainer.
They
might
be
one
of
several
people
complaining
about
apartment
101,
and
this
is
what
the
property
owners
need
to
know.
So,
to
the
point
that
actually
for
this
for
this
month,
we
actually
issued
a
citation
for
the
first
time
for
a
a
property,
a
single-family
home,
because.
E
With
the
tenant,
we've
worked
first
time
working
with
the
tenants
second
time
working
with
the
property
owner.
Finally,
third
time
was
hey.
You
got
a
warning
on
it,
because
this
is
really
disturbing
one
or
two
of
your
neighbors
and
then
finally,
grania
came
in.
I
said
I'm
issuing
a
citation
today
because
clearly
they're
not
learning,
so
the
property
manager
already
got
in
touch
with
me,
they're
actually
starting
the
eviction
process,
because
they
just
can't
have
this
so
the
to
answer
your
question
we're
seeing
a
reduction
of
the
chronic
complainant
and
chronic
complaints.
E
D
So
sorry,
the
thought
that
comes
to
my
mind
is,
I
also
make
sure
from
our
prior
conversations
that
I
have
the
story
straight.
You
reach
out
to
management
on
a
build,
a
partnership.
You
encourage
them
to.
Let
the
tenants
know
that
you
know
you're
the
people
to
call
and
does
management,
take
any
responsibility
for
you
know,
leaflets
or
notes
to
all
the
residents,
reminding
them
of
the
noise
ordinance
and
the
challenges.
D
And
this
sort
of
thing
I'm
trying
to
see
the
places
you've
built
relationships
if
their
numbers
are
going
down
or
they're
just
moving
to
the
to
other
people,
and
maybe
the
last
part
of
that
question
is:
do
we
actually
have
budget?
E
When
we,
when
we
meet
them,
when
we
meet
them
and
we
send
them
the
information
to
narrow
down
here's
the
one
thing
we
don't
want
to
do,
and
nor
do
we
have
the
staff
for
it
right
now
we
have
up
to
50
50
something
complexes
that
we
have
relationships
with.
The
last
thing
we
need
to
do
is
micromanage,
a
a
property
manager.
So
what
ways
we
can
help
of
them
saying
is,
you
know,
do
you
do
your
tenants
know
that
there's
a
noise
ordinance
but
more
important?
E
E
So
in
terms
of
us
coming
in
and
saying
well,
this
is
what
you
should
do
now:
we're
managing
a
property
manager
or
management
office,
which
is
the
last
thing
we
want
to
do
so
what
we
want
to
make
sure
that
the
tenants
know
is
that
the
one
who
has
the
ultimate
power
in
enforcing
a
ruling
regulation
on
their
property
is
their
property
manager.
The
police
can't
do
that.
We
can't
do
that.
We
should
we
can
go
issuing
a
citation,
but
what
you
want
to
do
is
you
want
to
get
to
the
root
of
the
problem.
E
I'm
saying
hey,
102
you're,
making
too
much
noise
you've
already
been
given
a
lease
violation,
because
it's
in
your
rules
and
regulations,
and
if
you
do
it
again,
we're
kicking
you
out
now
a
lot
of
times.
When
that
does
happen,
we
kind
of
get
a
yeah
or
nay.
We
can't
get
the
details
on
it
because
they
can't
disclose
information
on
tenant
information,
private
information,
let
alone
eviction,
but
a
lot
of
times
we'll
know
like
it's
been
resolved.
G
I
would
just
add
to
that
rick
that
the
the
and
it
will
take
quite
a
bit
of
effort
to
to
see
where
those
chronic
noise
makers
have
have
been
cycled
out
through
enforcement
and
and
they're
certainly
been
replaced.
I
think
you
know
the
dense
housing
is
always
is
always
going
to
come
with
it.
It's
set
of
of
issues.
I
think
the
one
thing
that
we're
seeing
is
number
one
there's
been
a
great
outreach
from
us
to
their
management.
G
Many
people
that
we
call
we
we
when
we
speak
to
them.
They
don't
even
know
that
they
have
a
courtesy
officer
or
they
have
a
management
that
they
can
report
these
things
to
so
there's
there's
definitely
a
circle,
that's
coming
in
there
and
we
do
communicate
with
the
property
managers
about
the
ordinance
and
anyone
we
met
with.
We
brought
ordnance
with
us.
They
asked
us
if
they
could
put
on
their
web
page.
They
all
have
newsletters
all
of
that
to
actually
get
that
information
out
to
their
tenants.
G
So
there's
essentially
two
layers,
there's
the
city
layer
and
there
then
there's
their
own
internal
layer,
and
I
would
say,
without
I
I
don't
know
anyone.
That's
told
us
when
we've
asked
them
either
from
a
management
perspective
or
a
tenant
perspective,
that
they
don't
have
some
sort
of
language
in
their
lease
agreements,
about
noise
and
being
good
neighbors,
so
that
sort
of
becomes
a
a
collective,
then
of
of
the
their
own
internal
proceeding
procedures
and
also
the
ordinance
which
is
a
is
a
broader
tool.
G
Above
that-
and
you
know,
our
our
scenario
here
is-
is
if
the
management
of,
if
we're
hearing
back
from
complainants
or
saying
my
manager,
is
not
addressing
this.
For
me,
that's
when
we
can
come
in
with
with
our
enforcement
of
the
ordinance
at
that
point,
largely.
G
They're
handling
it
themselves
and
I
think
it's
been
a
change
for
them
because
a
lot
of
them
when
we
met
with
them,
they
said
oh
well,
we
just
saw
people
called
police,
but
I
think
they're.
You
know
that
partnership
maybe
gives
them
a
little
bit
more
confidence
in
addressing
it,
but
for
somebody
to
tell
us
as
a
tenant
in
12c
like
what,
if
we
go
out
there
and
knock
on
the
door
and
they're
at
work
during
the
day,
we
don't
know
their
name,
we
don't
know,
we
don't
know
anything
about
them.
G
The
apartment
managers,
the
partnership
there
is
they
have
access
to
a
lot
of
information
that
we
don't.
They
know
who
these
people
are,
and
they
know
where
that
apartment
is
located.
So
I
think
to
just
kind
of
circle
back
to
that.
I
think
there's
always
going
to
be
a
switching
out
a
little
bit
of
you
know
one
noise,
one
noise
from
one
apartment
coming
from
noise
from
another
apartment.
G
I
do
think
we
can
really
confidently
say
we
are
not
seeing
the
same
names
crop
up
again
the
same
names
calling
in
accusing
the
same
people
again.
So
things
are
being
resolved
in
in
those
in
those
chronic
ones
where
it
was.
You
know,
a
repeated
noisemaker
was
disrupting
one
or
several
of
their
neighbors
around
them.
Tenants
around
them
and
we're
not
seeing
that
that
doesn't
mean
that
they're
not
swapping
out
the
numbers
are
always
going
to
be.
There.
D
So
saying
the
numbers
are
always
going
to
be:
there
is
in
opposition
of
the
mission
of
this
board
right.
Our
mission
is
to
reduce
unwanted
noise
right
right,
so
these
are
all
good
facts,
but
if
ultimately,
we're
going
to
get
40
to
50
a
month
and
it's
going
to
go
that
way
forever.
Then
then,
something
that
we're
doing
is
not
achieving
the
mission,
and
I
think
it
would
be
the
responsibility
of
this
board
to
advise
somehow
that
this
isn't
going
to
work
right.
D
G
Sure
I
I
I
think
it's
too
early
to
say
the
numbers
have
come
down
or
not
at
this
point,
I
I
don't
know
what
patterns
we're
seeing.
I
know
we
are
definitely
seeing
a
reduction
in
that
chronic
noise
where
it
has
been
repeated.
I
would
you
know,
I
think
it
would
certainly
be
an
exercise,
that's
worth
looking
out
but
would
take.
G
It
will
take
quite
a
bit
of
staff
time
to
really
and
get
in
there
and
look
at
how
many
repeated
numbers
or
how
many
numbers
we
have
from
specific
apartment
complexes
that
are
are
going
down,
and
so
I
think
the
other
thing
to
remember
is
is
as
long
as
we're
doing
this.
There
are
new
apartments
going
up
every
day,
so
we're
increasing
the
population
as
well.
D
Okay,
you
know
I
it's
the
largest
percentage
of
it
warrants
your
attention,
because
it's
the
largest
number
of
complaints
right.
It's
been
it's
been
that
way
before
you
guys
were
there.
It
was
part
of
the
reason.
The
whole
thing
came
along,
so
if,
if
we
have
to
recommend
that
the
group
is
understaffed
in
order
to
move
the
needle
on
this,
I'm
not
saying
I
know
that
to
be
the
case
now,
but
right
we
should.
We
should
watch
this
one
mm-hmm
sure
for.
D
And
if
the
numbers
aren't
going
down,
then
it
should
be
able
to
be
proven
that
you
know
a
new
200
unit.
Apartment
building
came
online
since
the
last
month,
and
now
they
have
10
of
the
rise
or
something
like
that.
I'm
just
I'm
not
I'm
not
arguing
that
you're
not
pulling
all
the
right
levers
and
doing
all
the
right
things
and
like
that.
I
just
I
think
our
job
we're
four
months
into
this
and
it's
hard
to
tell
if
we're
moving
the
needle
yet
on
this
one,
because
it
always
is
the
largest
number
yeah.
A
No
okay,
rick
you're
up
to
talk
about
the
old
business,
which
is
to
talk
about
the
boards
and
commissions
restructuring
resolution.
D
So
at
our
last
board
meeting
we
talked
about
this
great
amount
and
there
are
at
least
four
board
members
who
are
participating
in
all
of
the
focus
groups
and
that
sort
of
thing
and
as
a
group,
we
decided
to
wait
for
one
more
round
of
work
on
how
the
revised
groupings
would
be
done.
How
working
groups
would
be
made,
what
support
they
would
have
before
we
decided
to
take
any
position
on
this
in
that
group.
D
Until
we
get
through
that
part,
and
then
I
can
either
revise
it
or
share
that
with
the
board,
and
we
could
co-author
this
document
together
and
the
only
other
thing
is,
if
you're
at
all
personally
interested
in
how
this
is
all
going
and
what
the
story
is
going
to
be.
D
It's
not
a
great
amount
of
detail,
but
I
know
there
will
be
some
people
providing
public
feedback
on
those
slides.
So
you
could
get
your
own
sense
on
on
whether
the
public
in
general
feels
like
this
is
working
in
the
right
direction
or
not.
So
I'd
take
any
questions
that
anybody
had,
but
I
wouldn't
push
this
for
a
vote
right
now
we're
my
choice.
B
Rick
this
is
charlie.
My
one
question
is
going
into
this:
did
the
city
or
the
city
council
have
an
idea
of
how
the
21
get
compressed
into
the
four
I
mean?
Have
they
picked
straws
yet
like?
Do
we
go
into
livability
or
do
we
go
into
one
of
the
other
three
categories?
Or
has
anyone
thought
it
through
that
far
as
an
outcome
in
mind.
D
So
the
simple
answer
to
your
question,
charlie,
is
they
have
not
and
they
have
resisted
doing
that
in
any
of
the
public
forums.
I've
been
involved
in
people
have
asked
on
numerous
occasions:
hey
I'm
in
group
such
and
such
where's.
It
gonna
go.
D
Is
it
still
going
to
last,
and
I
I
think
what
the
answer
would
be
if
gwen
whistler
was
here
or
sarah
kwilliger
is
that
they
want
to
get
to
this
pilot
phase
first
to
see
how
this
would
all
work
with
the
working
groups
and
all
that
kind
of
stuff
to
see
if
they
have
to
tear
it
apart
rather
than
you
know,
perhaps
creating
even
more
confusion
by
saying
noise
is
going
to
end
up
here.
Urban
forestry
is
going
to
end
up
there
transportation's
going
to
end
up
there.
I
think
they're.
B
Yeah,
I
think
my
observation
is:
is
that
if
we're
realigning
to
quote
the
strategic
vision,
I
would
have
expected
them
to
have
had
a
pathway
of
where
these
21
current
boards
and
committees
will
situate
themselves.
I
I
I
I
hear
your
answer
and
I
it's
what
I
expected
not
to
say
you
know
I'm
not
disappointed
that
the
city
hasn't
taken
a
little
bit
more
structured,
prescriptive
approach
to
this.
D
All
I
could
say
is
as
any
citizen
the
public
engagement
hub
is
there
for
you
to
send
email
to
city
council
members
to
leave
a
voicemail
or
show
up
at
pera's
tomorrow
and-
and
you
know,
express
that
concern-
you
know
because
it's
it's
certainly
been
in
the
notes.
It's
been
in
every
chat
session.
That's
been
a
part
of
this.
Someone
has
asked
that
question
and
it's
typically
been
followed
up
with.
Why
don't
you
have
an
answer
to
that
at
this
point
in
time?
So
they
know
it's
there.
B
D
A
A
All
right
so
we're
moving
on
to
new
business,
which
we've
decided
we're
gonna,
do
an
ordinance
breakdown.
Each
meeting
and
granier
and
daniela
are
going
to
do
a
presentation
on
the
waste
hauler
component
of
the
noise
ordinance.
G
Thank
you
jessica,
so,
hi
again
everybody
so
yeah
as
we
we
discussed
in
the
last
meeting.
There
are
so
many
different
components
to
the
ordinance
so
many
different
ways:
staff
address
the
ordinance,
investigate
the
ordinance
ultimately
and
enforce
the
ordinance
and
manage
it
and
it
I
thought
it
was
worth
a
while
to
actually
look
at
the
different
blocks
that
we
use,
so
that
you
know
we
can.
G
We
can
take
a
better
understanding
of
whether
that
part
of
the
ordinance
works
well,
how
it
works
for
staff,
how
it
works
for
the
city
overall
and
all
the
parties
involved.
So
today
we're
going
to
go
ahead
and
start
with
the
overview
for
waste
and
the
just
to
sort
of
set
the
scene.
The
waste
waste
handling
waste
collection
in
the
ordinance
pertains
to
commercial
waste.
So
any
of
us
that
live
in
residential
areas
that
have
our
green
blend
and
our
blue
bin.
G
The
ordinance
does
not
apply
to
any
of
those
activities.
This
is
more
for
commercial
waste
collection
throughout
our
city
limits,
so
go
ahead.
Daniel!
Thank
you.
So,
under
the
old
ordnance,
the
collection
of
commercial
waste
was
exempt
as
long
as
it
was
taking
place
between
six
am
and
nine
pm
throughout
city
limits.
There
were
no
zoning
districts,
no
breakdown
beyond
that.
G
It
was
just
that
blanket,
and
my
understanding
is
that
if
a
service
provider
chose
to
pick
up
at
4am
or
at
10
pm
outside
those
exempted
hours
or
exception
hours,
they
could
do
so,
but
if
they
were,
if
a
complaint
was
called
in
against
them
or
apd,
and
responded
that
that
complaint,
that
a
noise
disturbance
standard
could
be
applied.
In
that
case,
I
have
no
data
to
indicate
that
that
actually
happened,
but
we
we
weren't
getting
a
lot
of
of
data
from
from
previous.
G
So
it's
hard
to
say
so
that
was
what
the
old
ordinance
was.
The
the
revised
ordinance
broke
that
down
a
little
bit,
and
so
there
are
three
sections
in
the
ordinance
that
talk
about
waste.
Pickup
and
1085
is
a
prohibition
section
and
section.
1085
6
refers
to
operating
a
front-end
loader
for
refuse
collection
in
a
residential
district
or
within
100
feet
of
a
residential
district
between
the
hours
of
7
pm
and
7
am
and
then
1085
7
again
refers
to
a
commercial
front.
End
loader
refuse
collection.
G
This
time,
it's
in
the
central
business
district
and
the
prohibitions
are
between
7
pm
and
5.
Am
the
ordinance
doesn't
have
any
mention
or
reference
to
industrial
areas
or
so?
If,
if,
if
somebody
is
picking
up
in
those
areas
that
the
ordinance
doesn't
speak
to
that,
particularly,
although
I
would
say
most
industrial
areas
are
not
in
close
proximity
to
any
residential
zoning
districts,
although
I
think
you
probably
could
build
a
house
in
a
residential
in
a
industrial,
but
it
doesn't
speak
to
industrial
per
se.
G
So
the
other
part,
that
of
the
ordinance
that
that
talks
about
waste
pickup
is
then
the
exceptions,
and
so
what
it,
what
it
says,
is
the
sound
emanating
from
refuse
collection,
except
as
specified
in
1085,
so
the
sound
that
that
comes
from
this
activity,
if
there's
an
exception
to
it,
and
then
it
refers
you
back
to
that
1085..
G
So,
in
no
circumstances
would
we
be
waiting
at
a
dumpster
with
a
decibel
reader
to
take
a
decibel
reading
of
that
activity.
How
the
ordinance
directs
us
to
manage
and
seek
compliance
and
and
find
resolution
for
these
areas
is
by
zoning
district
and
time.
That's
how
that's
how
that
noise
is
regulated,
and
I
think,
probably,
if
we
think
about
this
for
any
length
of
time,
it
would
be
really
a
difficult
and
what
it
would
be
very
difficult
to
regulate
noise
and
using
decibel
readings
with
this
particular
activity.
G
And
I
I
would
dare
say
that
it
would
probably
be
very
difficult
to
actually
take
a
one
minute
laq
reading,
because
these
activities
tend
to
be
in
out
pretty
pretty
quick,
and
I
I'm
not
sure
that
we
would
just
be
able
to
be
stationed
at
dumpsters
throughout
the
city
to
do
that.
So
how
so
the
ordinance
addresses
it
by
zoning
and
by
time
7
a.m,
7
p.m,
to
7
a.m,
within
100,
feet
of
a
residential
zoning
district
or
in
a
residential
zoning
district
and
7
p.m,
to
5
a.m,
in
the
central
business
district.
G
So
those
are
the
two.
The
two
areas
that
address
us
as
staff
to
manage,
monitor
and
ensure
compliance
with
the
ordinance
are
those
two
sections.
So
how
do
we
do
that
so
part
of
our
due
diligence?
And
you
know
that
there's
a
process
there
and
I'm
happy
I'll.
I
will
go
through
that
with
it,
but
just
a
little
bit
of
background,
as
opposed
to
other
components
of
noise
that
we
receive
complaints
about
through
through
you
know,
apd
or
job
forms
or
asphalt.
G
100
of
the
waste
wastewater
complaints
have
come
directly
to
staff
since
september
15th,
which
is
encouraging.
So
people
are
using
the
online
they're
emailing
us
they're
phoning
us.
I
think
we
had
one
asheville
app
as
well
so
100
coming
directly
to
staff,
and
you
know
that's
good.
We're
able
to
respond
to
those
and
and
get
those
investigation
started
right
away.
G
So
all
complainants
receive
a
confirmation
of
their
complaint.
So
in
the
case
of
if
the
complaint
is
in
in
the
central
business
district
and
the
actual
activity
is
in
compliance
with
the
ordinance
we'll
still
reach
out
to
the
complainant,
explain
the
ordinance
and
do
what
we
call
education.
But
it's
really
an
ex
explanation
of
the
ordinance
and
confirm
that
their
their
complaint
has
been
received.
G
If
we
are
looking
at
a
complaint,
that's
coming
from
either
a
residential
zoning
district
or
within
100
feet
of
a
residential
zoning
district,
then
we
will
work
that
case
until
it's
resolved
and
that's
that's
how
that's
how
it
is
in
the
case
of
a
central
business
district,
the
the
the
activity
if
the
activity
is
in
compliance
and
there's
no
investigation
to
be
opened
so
working
the
case
until
it's
resolved
and
the
complainant
we
report
back
to
the
complainant
during
that
process.
G
We
explain
that
the
process
to
them
as
we
open
the
investigation
and
let
them
know
these.
These
complaints
tend
to
be
really
linear,
just
because
the
commercial
trash
is
usually
picked
up
weekly.
So
it's
kind
of
you
know
a
linear
process,
and
it's
not
something.
Even
if
we
get
the
complaint
on
wednesday
morning,
call
the
complaint
and
call
the
service
provider.
G
We
don't
know
if
that
communication
has
been
successful
for
seven
more
days.
That's
just
the
the
nature
of
that
particular
type
of
complaint,
and
so
at
this
at
this
time
we
have
had
96
of
the
complaints
we've
received
that
have
not
been
in
compliance
that
have
been
a
violation,
have
been
resolved
and
they've
been
resolved
through
a
lot
of
communication
between
staff,
the
complainant
and
the
noise
maker.
G
So
just
a
little
bit
of
data
before
I
go
into
that
sort
of
investigative
process
and
just
a
little
bit
of
data
just
from
the
last
six
months,
so
total
complaints,
37
those
37
complaints,
equate
to
20
separate
sites,
so
20
different
locations
that
we
have
had
complaints.
You
can
obviously
see
from
37
to
20.
We've
had
either
a
number
of
people
complaining
or
a
repeat
complaint.
That's
where
the
issue
has
not
been
resolved.
First,
first
time
out,
the
gate
and
the
total
number
of
complaints
in
compliance
are
nine
and
off
those
nine.
G
We
have
four
sites.
Three
complainants
have
come.
Three
complaints
have
come
from
the
same
household,
two
from
the
same
household
and
one
am
anonymous,
so
we're
not
sure
where
that
one
came
from
and
and
then
the
one
case
that
we
have.
That's
still
open
is
hopefully
we'll
be
able
to
close
close
this
out
by
the
end
of
this
week,
we're
just
waiting
for
some
additional
information
from
the
complainant.
G
I
can
explain
that
if
we
need
any
more
so
of
the
28,
where
there
were
known
violations
because
of
the
zoning
district
and
time
of
day,
27
of
those
have
been
resolved,
of
the
the
nine
complaints
24.32
of
those
that
that
accounts
for
24,
of
of
the
complaints
we've
received
and
then
the
others
that
triggered
an
investigation
were
75
percent.
G
Anybody
got
any
questions
on
that.
You
want
me
to
keep
going
into
questions
at
the
end.
G
Keep
going
okay,
so
so
the
total
number
of
complaints
we've
worked
are
28,
all
of
them
required
communication
with
complainant
and
the
service
provider.
There
were
five
written
warnings
issued.
One
citation
issued
and
78
of
the
complaints
were
able
to
be
resolved
without
any
enforcement
action
as
by
by
way
of
either
a
written
warning
or
a
citation.
G
G
Please
do
and
we've
not
had
problems
since
so,
and
those
relationships
very
important,
keeping
the
complainant
involved
and
in
that
circle
has
been
very
important
too
and,
of
course,
because
we're
complaint
based
if
we
reach
out
to
a
service
provider
and
ask
them
to
address
the
time,
they're
they're,
picking
up
servicing
a
property,
we're
really
relying
on
the
complainant
to
let
us
know
whether
that
that
has
been
successful
or
not,
and-
and
they
have
been
great
about
doing
that,
we
we
do
express
that
to
them.
G
When
we
open
investigation
that
we
we
do
rely
on
them
to
be
our
eyes
and
ears,
and
they
seem
really
happy
to
be
participants
of
that
process,
knowing
that
we're
all
ultimately
going
to
that
we're
working
towards
a
resolution
for
them
so
next
slide.
Please.
G
To
give
you
an
example
here-
and
this
is
a
a
property
in
north
asheville
and
that
we
had
a
complaint,
it
was
a
came
to
me
directly
as
a
job
form.
I
contacted
the
complainant
by
phone.
Let
him
know
what
we
would
do
to
work
the
case,
and
then
this
is
a
copy
of
an
example
of
our
emails
are
very
similar
that
we
would
send
to
the
actual
service
provider
to
let
him
know
so.
G
The
first
thing
we're
going
to
do
when
we
get
the
complaint
is,
is
get
on
the
zoning
map
and
actually
look
up
the
the
service
address
and
look
up
the
complainant
and
see
where
our
zoning
is.
In
this
case
the
yellow
is
clearly
a
residential
zoning
district.
The
pink
is
a
commercial
zoning
district
if
we
have
to
split
hairs
and
we
have
to
measure
from
where
the
concrete
pad
is
because
some
sites
are
deeper
than
others.
So
we
could
have.
G
So
in
this
case
you
can
see
that
this
is
this.
One
is
a
good
example,
because
the
complainant
indicated
that
there
was
a
pickup,
they
weren't
quite
sure
where
it
was,
but
there
are
several
potential
sites
along
that
stretch
of
of
merriman
avenue
and
daniel,
and
I,
as
part
of
our
due
diligence,
also
jumped
in
the
car,
went
up
and
saw
that
the
particular
service
provider
also
had
several
dumpsters
along
that
right.
G
So
we
were
able
to
say
you
know,
I
don't
know
if
you
write
this
one
or
this
one,
but
you've
got
four
dumpsters
along
this
block
and
we
need
you
to
to.
You
know,
address
this
issue
with
your
drivers
so
that
the
trash
is
not
being
picked
up
before
7am,
so
that
was
the
first
email.
So
if
you
look
at
the
date
of
that,
it
was
december.
G
15Th
this
is
then,
when
we
come
back
and
we're
received
another
complaint,
and
so
at
this
point
we
are
issuing
a
formal
warning
to
the
service
provider,
because
we
have
had
a
a
a
another
complaint
come
through
and
we've
advised
them
of
a
civil
citation
being
issued
if
it's
not
resolved,
and
we
thank
them
for
addressing
the
issue.
So
that's
an
another
example
of
what
we
send
out
so
that
so
the
next
piece
is
january,
6.
So
again,
we're
seven
days
after
that
we
have
now
issued
a
citation
for
this.
G
There's
a
violation,
that's
not
been
corrected.
We've
afforded
you
the
opportunity
to
correct
it.
We've
given
you
the
tools
to
look
at
where
you
are,
and
now
we've
issued
a
citation
which
is
there's
a
a
tracking
number
in
there
that
is
available
to
the
public.
It's
public
record,
it's
a
it's!
A
record
we've
created
and
we've
issued
a
citation
with
a
hundred
dollar
fee.
G
So
everything
quieted
down
for
a
little
while
the
citation
was
was,
was
paid
and
things
were
quiet
and
in
about
a
month
later,
I
get
a
call
from
the
complainant
again,
and
there
was
some
confusion.
G
I
guess
there
was
a
group
text
from
the
neighbors
that
somebody
said
they
heard
them,
and
so
they
reported
it
to
me
and
daniel,
followed
up
with
the
the
service
provider.
In
this
case,
it's
not
in
this
correspondence,
but
it
was.
It
was
resulting
from
the
phone
communication.
G
The
service
provider
actually
really
disputed
the
the
complaint
and
reported
to
us
that
they
there
was
a
truck
in
the
parking
lot
of
this
restaurant
in
the
early
hours
of
the
morning
before
7
a.m,
and
that
he
himself
had
driven
a
second
truck
over
to
that
location,
because
there
was
some
sort
of
a
small
fire
in
the
cab
of
this
truck
and
that's
where
they
pulled
in,
and
I
went
back
to
the
complainant
and
asked
them
if
they
had
any
additional
information.
Is
it
you
know
part
of
our
due
diligence?
G
I
can't
just
issue
a
200
citation
because
somebody
said
they
were
there.
We
need
to
have
a
little
a
little
bit
more
to
to
work
with,
especially
when
we
were
getting
a
you
know,
a
very
different
story
from
the
service
provider.
G
So
the
the
text
I
got
was
a
group
text
and
it
indicated
that
the
lady
had
heard
them.
She
didn't
see
a
dumpster
being
emptied,
but
she
did
see
the
truck
turning
to
the
right
when
it
usually
turns
to
the
left.
This
particular
service
provider's
headquarters
is
in
woodfin
and
making
a
right-hand
turn
would
indicate
they
were
going
back
to
their
headquarters,
which
is
what
the
operations
manager
indicated
to
us
had
happened,
and
so,
in
that
case,
we
we
did
not
issue
a
second
violation
there.
G
We
really
couldn't
be
confident
and
and
and
be
100
sure
that
that
any
service
had
actually
taken
place.
So
these
again
are
just
a
little
example
of
the
correspondence
we
have
with
them,
as
just
reinforcing
with
with
the
operations
manager
that
you
know
there
are
now.
There
are
now
three
different
service
providers
in
this
one
block,
four
yeah
and
and
then
we
want.
G
We
appreciated
him
taking
care
of
the
addresses
that
he
provided
service
to
and,
as
you
can
see
there,
I
just
marked
in
red
that
entire
block
all
about
residential
and
that,
regardless
of
which
address
he
serviced
within
that
block,
they
would
all
be
required
to
be
picked
up
after
seven
a.m.
G
F
Rick,
if
you
could,
please
state
your
question
out
out
loud
if
anyone's
listening
or
watching,
and
they
won't
be
able
to
read
that.
D
E
G
D
D
D
So
if
we
don't
ever
see
it,
then
that's
cool.
You
know.
If
we're
solving
these
problems
and
we
don't
ever
see
it,
that's
cool.
If
it's
not,
then
we
just
have
to
ask
ourselves
whether
100
feet
was
the
right
choice.
G
Okay,
so
thank
you
for
that
question
rick.
So,
in
summary,
we
would
say
the
ordinance
clearly
defines
the
prohibitions
for
commercial
waste
handlers
within
city
limits,
and
the
language
is
pretty
it's
pretty
clear:
we're
not
trying
to
use
a
noise
disturbance,
standard,
we're
not
trying
to
use
a
decimal
level
and
it's
as
staff,
we're
very
well
equipped
in
development
services
department
to
be
able
to
pull
up
zoning
maps.
G
Look
at
zoning
maps
we've
also
given
zoning
maps
to
all
the
service
providers
to
use
as
a
tool
along
with
the
development
notification
tool.
So
they
can
see,
for
instance,
where
there
might
be
big
projects
that
are
going
to
be
18
months,
long
where
they
may
need
to
reroute
their
their
their
their
staff
for
pickup.
G
So
the
relationships
have
been
very
respectful
with
the
waste
haulers
we've
you
know,
given
them
these
tools
to
try
and
help
them
stay
in
compliance.
G
I
think
one
thing
that
they
appreciate
from
us
is,
as
our
communication
is
very
consistent.
It's
a
matter
of
fact.
It's
here's,
here's
the
property!
We
have
the
complaint
about.
Here's
a
zoning
map,
here's
where
you're
here's
where
you
are-
and
I
I
need
you
to
address
this
for
us,
so
I
think
that's
been
really
consistent
and
and
because
of
that
I
think
it's
it's
been
successful
and
it's
been
respectful.
G
Always
we
we've
we've
had
a
good
relationship
with
them
on
the
complaints
that
are
coming
in
in
cbd
areas
or
commercial
areas
such
as
like
neighborhood
corridor
districts,
that
may
have
some
condos
or
apartments
in
them,
and
we
will
still
con
continue
to
respond
to
those
complaints
and
let
the
let
the
complainant
know
that
per
the
current
ordinance.
G
These
these
activities
are
in
compliance
and
that
data
will
be
available
to
the
board
and
if
they
want
to
look
into
that
or
debate
that
further
and
part,
because
I
explained
at
the
beginning
that
the
the
process
of
investigating
and
ultimately
resolving
these
is
a
very
linear
and
there's
a
week.
Seven
days
turn
over
turn
around
before
we
can.
We
can
know
if
we've
been
successful
or
not,
we
did.
G
We
did
do
that
and
for
the
first
six
months
we
have
met
with
waste
pro
last
week
and
we're
meeting
with
two
more
three
more
service
providers.
Next
week,
couple
in
person
and
couple
and
by
google
meets
where
we're
going
to
chop
that
down
by
75
percent
part
of
giving
people
a
little
bit
of
an
opportunity
to
to
and
pivot
and
adjust.
There
was
that,
first
six
months
of
the
ordinance
trying
to
let
everybody
adjust
and
so
now
what
we
will
do
is
we
will
do
that.
G
One
email
that
you've
seen,
which
is
that
you
know
courtesy,
email,
here's,
here's
the
complaint
you're,
not
in
compliance
with
the
ordinance,
here's
the
zoning
district.
Please
address
this
with
your
driver,
they're
going
to
go
from
two
of
those
to
one
of
those
we're
going
to
go
courtesy,
email,
written
warning
and
citation,
and
you
know
probably
at
12
months.
We
may
review
that
again
and
just
go
straight
to
a
written
warning.
But
the
goal
here
has
always
been.
G
The
philosophy
has
always
been
to
work
with
people
for
voluntary
compliance,
and
I
think
getting
96
of
these
that
that
were
actually
pertaining
to
residential
districts
or
100
feet
of
residential
districts.
Getting
96
of
those
results
been
really
been
really
good
for
us,
so
that
is
all
I
have
on
that
and
happy
to
take
any
questions.
If
you
have
any.
C
I
just
wanted
to
say
real
quick
if
you
can
hear
me,
okay,
that
I
appreciate
you
showing
us
the
email
response
from
john
that's
very
nice
to
see-
and
I
think
goes
to
show
that
your
approach
of
the
courtesy
warning
and
then
the
citation
like
he
was
just
saying.
Thank
you
for
your
transparency
for
your
effective
communication
and
everything
you
quite
often
catch
more
flies
with
honey
and
there's
just
you
know.
G
You
carmelo,
and
I
do
think
that
they
appreciate
the
same,
the
same
communication
from
daniel,
and
I
I
do
think
that
you
know
it.
It's
it's
informative.
It's
brief!
It's
not!
You
know
we're
not
upset
with
them.
We're
just
being
very
factual.
We've
received
a
complaint.
Here's
a
map,
you're
you're
in
proximity
to
the
zoning
to
district.
G
I
really
appreciate
you
addressing
this
with
your
driver
immediately,
and
one
thing
I
didn't
mention
that
I
just
do
and
it's
it's
just
a
really
simple
footnote,
but
I
think
it's
worthy
of
mention
because
it's
just
part
of
where
we've
all
been
for
the
last
two
years.
G
We
saw
a
real
cluster
of
these
december
and
january,
and
when
we
spoke
with
some
of
the
operations
managers,
they
were
having
a
horrible
time
with
covet
and
some
of
them
were
out
in
trucks
delivering
themselves
too,
and
so
you
know,
I
think
that
courtesy
thing
affords
affords
an
opportunity
which
don't
we
all
want
an
opportunity.
G
If
we,
you
know,
if
we've
been
caught
speeding,
don't
you
want
an
opportunity
to
be
able
to
correct
it
or,
if
you've
done
something
wrong,
and
I
think
that
sort
of
that
was
really
very
obvious
to
us
over
over
the
holidays
and
into
the
new
year
when,
when
the
whole
country
was
having
a
horrible
surge
in
in
covet,
clearly
they
were
having
they
had
tons
of
people
out,
and
I
know
two
of
the
the
operations
managers
that
we
deal
with
frequently
and
we're
actually
driving
trucks
themselves.
G
So
I
think
that
that
courtesy
affords
people
an
opportunity
to
get
it
right
without
just
coming
down
so
heavily,
and
yet
I
think
the
the
nature
of
how
we've
managed
these
shows
that
we're
serious
about
finding
resolution
and
we
are
serious
about
having
them
in
compliance
and
if
we
can't
get
to
that,
we're
we're
not
afraid
to
issue
a
citation
either.
G
C
G
Sure
I
hope
that
kind
of
gives
everyone
a
little
better
understanding,
because
there
are
so
we
we
do
manage
them
also
differently,
and
I
would
not
want
to
have
you
know,
parts
of
the
ordinance
that
that
I
think
work
well
thrown
in
with
with
parts
for
debate
that
may
be
more
challenging.
I
do
think
it's
important
to
understand
how
each
one
works
and
and
how
each
one
is
managed,
because
we
do
work
them
differently.
I
mean.
A
F
Thank
you
jessica.
We
did
not
receive
any
comments
prior
to
the
meeting
and
does
not.
We
do
not
have
anybody
that
is
calling
in
for
comment
either.
So
no
public
comment
for
today.
A
Okay,
anything
else
bored
before
I
move
to
adjourn
anything
else.
Anybody
wants
to
needs
to
bring
up
okay.
Well,
if
there's
no
objections,
we
will
adjourn
this
meeting
any
objections,
no
hearing,
none.
This
meeting
is
adjourned.
Our
next
meeting
will
be
held
on
monday
may
9th
2022.
The
location
of
the
upcoming
meeting
is
yet
to
be
determined.