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From YouTube: Flipping the Script: Tools and Tips for Tourism Recovery
Description
With pandemic restrictions and ongoing safety and health risks, customary crowd-pleasers like restaurants and event and performance venues are struggling to survive with limited seating and costly infection-control measures. Baltimore County Executive Johnny Olszewski opens this informative session, which offers a rundown on the current state of our local hospitality and tourism industry, as well as forecasts and insights on what businesses can do to increase revenues and cut expenses to stay afloat.
A
A
The
series
offers
live,
direct
access
to
panels
of
subject
matter
experts
with
topics
ranging
from
immediate
stop
gap,
financial
resources
to
longer
term
recovery
strategies.
We've
tackled
important
topics.
Since
the
series
launched
in
march.
You
can
view
at
baltimorecountybusiness.com
for
past
webinars
today,
we're
focused
specifically
on
the
tourism
and
hospitality
sector
and
what
businesses
can
do
to
sustain
themselves
as
part
of
our
post-covet
reality
and
as
that
takes
hold.
A
Our
panelists
represent
a
cross-section
of
the
hospitality
and
tourism
industry
here
in
baltimore
county
and
the
region.
They'll
share
their
insights
on
the
coven
19
landscape,
guideposts,
on
where
we're
likely
headed
and
hopefully
some
tangible
ideas
of
how
our
restaurants,
recreational
businesses
and
nonprofits
can
weather
the
pandemic.
A
Mike
mason
is
a
principal
at
providence.
Strategies
will
share
current
tourism
data
and
survey,
research,
specific
to
travel
and
tourism,
perceptions,
trends
and
consumer
intentions.
Marshall
weston
jr
president
and
ceo
of
the
restaurant
association
of
maryland
will
give
his
take
on
the
challenges.
Restaurants
continue
to
face
and
share
some
recommendations
for
sustaining
their
bottom
line.
A
Through
these
challenging
times,
kevin
addicts,
founder
and
ceo
of
grow
and
fortify
has
deep
roots
in
the
business
of
agri-tourism
craft
beverages
and
the
farm-to-table
movement
he
will
address
how
agritourism
is
thriving
because
of
the
appeal
of
outdoors,
including
dining
during
the
pandemic.
And
finally,
we
have
gabe
perviance
a
long-time
baltimore
county
arts
and
science.
Commissioner,
who
manages
special
events
for
the
university
of
maryland
college
park,
gave
previously
managed
operations
at
meyerhoff,
happen,
state
and
strathmore
performing
arts
center.
A
He
will
share
his
insights
as
to
how
art
and
cultural
organizations
and
venues
are
trying
to
adapt
to
a
new
landscape
for
those
who
have
joined
us.
You
can
type
a
question
into
the
chat
feature
on
your
screen
throughout
the
webinar.
You
can
open
the
chat
by
clicking
on
the
icon
at
the
bubble.
That
looks
like
a
cartoon
dialogue
bubble
before
we
begin,
I'm
pleased
to
welcome
county
executive
johnny
olszewski
to
help
provide
welcoming
remarks.
B
B
I
want
to
thank
our
panelists,
who
bring
a
broad
range
of
expertise,
whether
it's
restaurants,
tourism
event,
management,
craft
beverages,
agritourism,
as
we
think
about
how
we
move
forward.
It's
critical
that
we
partner
with
these
individuals
who
are
leading
our
efforts
so
and
as
we
gradually
reopen.
I
want
everyone
watching
to
know
that
we
are
balancing
our
dual
priorities:
protecting
the
health
of
our
residents
and
also
sustaining
our
businesses
and
our
economy.
B
We
know
that
all
business
sectors
have
been
affected
by
this
pandemic,
but
that
hospitality,
tourism,
entertainment
and
performance
venues
have
been
some
of
the
hardest
hit.
According
to
our
tourism
staff,
we
could
see
as
much
as
30
or
more
of
our
restaurants
closed
permanently
on
national
and
regional
surveys.
B
Covet
obviously
changing
our
behaviors
and
we
see
tourism
trending
towards
a
more
drivable
destination
within
three
to
four
hours,
with
the
customers
home
long
distance
travel.
It's
not
expected
to
be
picking
up
for
several
years
with
international
travel
coming
on
board
last.
Our
current
emphasis
in
baltimore
county
is
helping
to
support
outdoor
activities
as
it's
safer
than
indoor
and
organizations
are
working
to
find
innovative
ways
to
continue
outdoor
programming,
even
through
the
colder
months
that
are
on
the
horizon.
B
Our
we're
very
proud
of
our
county
common
response,
which
has
included
restaurants
and
tourism
businesses.
We,
for
example,
were
way
ahead
of
the
curb
on
carry
out
drinks.
We
were
also
ahead
of
the
curve
on
outdoor
dining,
making
more
space
available
on
our
public
streets
and
allowing
restaurants
to
safely
and
quickly
expand
into
either
their
parking
lots
or
adjacent
property.
B
In
fact,
as
we
anticipated
governor
hogan's
partial
reopening
of
restaurants,
we
established
across
team
to
fast-track
those
approvals
to
expand
outdoor
dining
and
allow
for
conditional
approvals.
The
very
first
weekend
it
was
allowed
by
the
state
we're
also
quickly
infusing,
more
than
five
million
dollars
in
direct
financial
relief
for
our
small
businesses
leveraging
some
of
our
cares
funding,
including
coven
19,
small
business,
emergency
relief
grants.
We
supported
300
businesses
with
up
to
15
000
each
for
4.2
million
dollars.
B
B
In
addition
to
all
of
that,
we've
also
granted
business
corridor
sustainability
grants
to
chambers
of
commerce
to
help
shore
up
our
main
street
businesses,
almost
400
000
so
far
and
146
thousand
dollar
stipends
to
individual
artists
across
baltimore
county.
So
again,
all
told
that's.
Nearly
600
small
businesses
and
artists
already
helped,
with
over
5.3
million
out
the
door
helping
to
hold
up
these
industries.
B
Indeed,
we
communicate
directly
with
business
leaders
across
all
industry
sectors
to
determine
their
needs
and
respond
and
we're
working
every
day
with
employers
that
are
still
hiring
promoting
those
opportunities
and
connecting
them
with
job
seekers.
I
hope-
and
I
think
our
panelists
will
agree,
that
a
data-driven
approach
and
a
regional
approach
is
how
we
best
position.
The
baltimore
region
survive
this
current
crisis,
move
into
recovery
and
come
through
stronger,
more
nimble
and
more
resilient
on
the
other
side.
B
So
that's
the
covenant
and
beyond
response
from
the
local
side,
but
I
want
to
make
sure
we
shift
to
our
panelists
today
who
can
share
what
they're,
seeing
at
the
ground
level
and
offer
their
insights
into
how
businesses
can
pivot
and
adapt
to
the
current
challenges
facing
the
community,
mike
marshall,
kevin
and
gabe.
Thank
all
of
you
for
providing
your
insights
today
for
being
part
of
the
conversation
this
time
I'll
turn
things
back
over
to
all
of
you,
as
well
as
sam
o'neill
and
again
thanks
everybody
for
listening
in
today.
A
Thanks
mr
county
executive
for
your
your
words
this
afternoon,
but
also
for
everything
that
you're
doing
on
behalf
of
the
county.
We
really
appreciate
your
time.
I
think
you
may
have
to
drop
off
to
another
appointment
but
you're
more
than
welcome
to
stay
for
as
much
as
you
can,
but,
but
thank
you
so
much
for
for
everything
that
you're
doing
really
appreciate
it.
A
With
that
I'd
like
to
turn
it
over
to
our
first
panelist
mike
mason
of
providence
strategies
mike,
we
know
the
hospitality
and
tourism
sectors
have
experienced
some
of
the
biggest
hits.
There's
been.
You
know,
sobering,
sobering
news.
You
know
just
coming
out
all
the
time
it
seems
about
about
this
particular
sector.
How
bad
is
the
impact
across
these
industries
in
here
in
the
county
and
across
maryland?
And
what's
the
present
outlook.
C
Yes,
first
thank
you,
sam
and
thank
you
county
executive
for
your
continued
support
of
the
tourism
industry,
especially
in
these
tough
times.
So
my
firm
represents
the
maryland
association
of
destination
marketing
organizations
that
encompasses
all
23
counties,
baltimore,
city
and
ocean
city.
These
offices
are
responsible
for
marketing
these
great
resources
and
venues
and
restaurants
to
the
public
and
driving
visitors
through
their
marketing
approaches.
C
You
know
across
the
state,
so
it's
something
since
this
has
kind
of
hit.
We've
been
working
with
them
on
securing
more
marketing
dollars
and
continuing
to
kind
of
push
with
this
crisis
to
spend
more
money
to
try
and
drive
visitors
back.
You
know.
As
we
know,
the
tourism
industry
supports
more
than
225
000
statewide
4.1
of
maryland.
Jobs
are
supported
by
that
industry.
In
2009
alone,
we
saw
nearly
19
billion
dollars
in
the
state
of
maryland,
based
on
spending
and
maryland
drove
nearly
42
million
visitors
in
2019.
C
It's
important
to
kind
of
paint
that
picture
because
of
the
state
and
local
tax
implications.
I
kind
of
fall
on
that
across
the
board,
through
the
hotel
tax
revenues,
which
were
severely
impacted.
I
believe
baltimore
county
is
around
nine
percent
for
their
occupancy
to
kind
of
come
back
and
fund
a
lot
of
great
other
programs
that
are
tourism
related
as
well,
too.
You
know.
C
In
2019
alone,
the
state
and
local
tax
had
generated
close
to
2.6
billion
dollars
to
kind
of
paint,
a
better
picture
for
the
folks
watching
out
there
to
recover
that
money.
Every
maryland
household
would
need
to
be
taxed
an
additional
twelve
hundred
dollars
a
year
to
replace
the
traveler
taxes
and
the
revenue
that's
coming
into
this
state
alone.
So
we
know
that
there's
going
to
be
fallout
from
that
across
the
board.
Last
year,
baltimore
county
specifically
welcomed
3
million
visitors
and
and
had
nearly
1.2
billion
dollars
in
tourism
spending
across
the
board.
C
C
So
it's
consistent
across
the
board
with
that
and
and
the
the
the
big
thing
is,
is
going
to
be
the
impact
you
know
for
it.
We've
seen
regional
partners-
and
I
know
baltimore
county-
is
not
alone
on
this,
especially
with
baltimore
city
as
well,
too,
losing
nearly
91
million
dollars
in
convention
sales
and
meetings,
as
it's
kind
of
turned
over
to
the
triage
system
and
hospital
there
to
combat
covid.
C
A
C
Yeah,
so
the
big
thing
with
that
is,
and
like
the
county
executive
talked
about
was
being
ahead
of
the
curve
and
a
lot
of
the
county
executives
and
commissioners
that
were
out.
There
were
kind
of
ahead
of
that
with
the
restaurants
and
trying
to
support
them.
I
know
u.s
news
and
travel.
They
had
said
when
they
kind
of
surveyed
folks
about
as
restrictions
started
getting
lifted.
C
58
percent
of
individuals
had
planned
some
kind
of
travel
between
may
and
september
in
the
u.s
21
of
those
folks
said
it's
going
to
be
domestic
and
local
travel,
mostly
road
trips,
closer
to
our
destinations
and
more
rural
areas,
and
we've
kind
of
seen.
The
trend
with
that
and
the
state
and
local
governments
have
done
a
great
job
at
making
sure
people
are
maintaining
a
safe
distance,
but
getting
out
into
more
of
the
rural
areas.
You
know,
I
applaud
the
department
of
commerce
for
pumping
money
into
the
fall
marketing
campaigns
locally.
C
We've
seen
different
state
parks
and
local
parks
start
to
shift
to
contactless
entry.
One
of
the
great
stories
is
kilgore
falls
up
in
harford
county.
Actually,
the
neighboring
county
is,
they
moved
all
their
stuff
to
an
online
platform
with
the
state,
so
everybody
can
go
on
and
digitally
reserve
online,
a
parking
space
and
spot
there.
So
you
don't
see
a
ton
of
visitors
flocking
to
the
same
exact
place.
It's
something
that's
more
of
a
calculated
approach.
Why
folks
are
traveling?
C
You
know
one
that
comes
to
mind
and
I
believe
it
was
it
got
picked
up
by
the
wall.
Street
journal
was
high
mountain
sports
in
garrett
county,
the
owner
out.
There
basically
shut
his
business
down
as
of
march
23rd,
but
I
remember
in
that
article
he
had
said
that
memorial
day
weekend,
it
was
like
a
switch
had
turned
on
and
it
had
been
non-stop
with
folks
that
were
going
out
to
the
more
rural
areas.
C
The
big
driving
point,
though,
as
we
kind
of
go
across,
is
the
continued
commitment
of
funding
for
our
marketing
agencies
and
our
folks
across
the
board
that
can
kind
of
be
out
there
and
really
move
the
needle.
With
these
programs,
we
saw
different
states
like
alabama.
They
used
10
million
dollars
of
cares
funding
for
tourism
campaigns,
the
state
of
missouri
put
15
million
dollars
in
to
market
their
tourism
during
pandemics.
So,
instead
of
running
from
this
crisis,
they
decided
to
pump
money
into
these
marketing
campaigns,
and
I
think
you
know
maryland's
there.
C
I
think
we
can
trend
a
little
bit
better
with
with
additional
funding
to
kind
of
move,
as
the
surrounding
states
are
starting
to
loosen
up
their
restrictions
as
well,
and
I
mean
we're
really,
economically
speaking,
we're
not
going
to
see
a
full
recovery
from
this
from
a
lot
of
talks
until
like
2023
2024
with
that.
But
we
continue
to
keep
doing
that
and
having
our
folks
push
push
the
markets
in
advertising
and
trying
to
drive
visitors
to
their
local
counties.
A
You
know
again
just
sort
of
the
the
picture
that
mike
peanut
previously
it's
a
sobering
outlook,
and
I
know
that
restaurants
have
also
received
the
the
brunt
of
this
pandemic.
Can
you
just
talk
about
your
perspective
in
terms
of?
Is
this
the
worst
you've
seen
the
industry
feel
feel
this
impact,
and
what
exactly
are
restaurants
experiencing
on
the
front
lines?
Right
now,.
D
D
Unfortunately,
we
see
every
single
day
that
a
restaurant
somewhere
here
in
maryland
is
closing
permanently,
and
we
have
to
remember
that
for
every
one
of
those
restaurants
that
we
read
about
or
or
see
in
the
in
the
media,
there
are
three
four
and
maybe
even
five
that
are
closing
quietly
somewhere
that
don't
get
as
much
fanfare
so
to
speak,
so
it
certainly
impacted
every
segment
of
our
industry.
I
often
get
the
question
you
know
well,
fast.
D
You
have
to
remember
that
most
of
us
are
still
working
from
home,
not
stopping
by
to
get
a
breakfast
sandwich
or
a
coffee
on
our
way
to
the
office
not
going
out
for
lunch
as
regularly
as
we
used
to
so
that
impacts
all
segments
of
our
industry.
So
when
we
kind
of
look
ahead
as
to
you
know,
what
do
we
need
to
to
have
happen
to
get
through
this
year
and
beyond?
D
It
really
has
to
do
with
restaurants,
getting
people
to
come
back
and
dine
out
and
support
restaurants
regularly
again,
I
think
that
we've
had
efforts.
You
know
throughout
the
last
six
months
that
have
encouraged
people
to
support
restaurants,
whether
it
be
go
out
to
eat
or
carry
out
or
get
delivery,
but
it
really
takes
all
of
us
dining
out
regularly
again
in
order
to
help
restaurants
and
that's
something
that
our
restaurant
tours
aren't
very
don't
have
a
positive
outlook
on
right
now.
D
I
think
it
could
be
six
months
and
maybe
even
nine
before
people
kind
of
feel
like
they
can
start
supporting
restaurants
as
regularly
as
they
used
to
so
that
makes
it
very
difficult
for
everyone
in
the
industry
to
have
to
figure
out
what
can
they
do
to
survive
over
the
next
six
to
nine
months
and
not
be
one
of
those
restaurants?
That's
shown
in
the
media
is
closing
permanently.
A
Just
as
a
follow-up
marshall,
you
know
with
with
the
outdoor
dining
that
was
in
in
sort
of
full
effect,
as
as
reopening
phases
were
implemented
here
at
the
county
and
we
aligned
with
the
governor.
You
know
there
was
emphasis
on
obviously
keeping
that
that
distance
in
place,
sanitizing
tables,
making
sure
that
that
the
customers
wore
their
masks
before
they
were
seated
outside
making
sure
that
staff
were
wearing
masks.
D
D
They
try
specials
and
if
they
don't
work
and
people
don't
seem
to
enjoy
them,
they
move
on
to
a
different
special,
so
they're
used
to
meeting
the
needs
of
the
public
in
a
safe
manner,
and
they
do
this
all
year
long
so
they
have.
They
had
really
take
some
time
at
the
beginning
of
this
crisis,
to
figure
out
what
they
can
do
to
meet
the
needs
of
the
dining
public
and
do
so
in
a
safe
manner,
and
certainly
here
in
baltimore
county.
D
D
A
Thanks
marshall
gonna
switch
gears
and
come
back
to
to
baltimore,
county
and
sort
of
that
local
local
focus
and
and
tie
up
kevin
kevin
and
then
gabe
kevin.
Like
marshall,
you
have
been
a
strong
advocate.
Your
group
grown
fortify,
has
been
a
strong
advocate,
especially
for
locally
owned
operations,
I'm
thinking
of
connecting
farmers
with
food
distribution,
efforts
that
we've
launched
here
in
the
county
specifically
or
offering
creative
approaches
for
venues
to
create
an
enjoyable
yet
safe
experience
for
for
visitors.
A
I
understand
that
outdoor
oriented
establishments
have
seen
a
rise
in
interest.
We
are
you
know.
Marshall
was
talking
about
the
the
outdoor
dining
interest.
The
county
has
a
number
of
craft
brews
and
vineyards
and
venues
that
are
in
that
agri-tourism
space.
Can
you
just
touch
on
you
know
with
that
rise
in
interest
on
how
that
group
that
agritourism
space
craft
brew
vineyards,
some
of
those
assets
have
adapted
to
remain
competitive.
E
By
having
lots
of
lots
of
and
our
agricultural
farm,
alcohol
producers
and
our
tourism
venues
have
taken
advantage
of
that,
and
as
marshall
said,
those
who
have
had
pre-covet
were
really
able
to
capitalize
on
that.
And,
of
course,
they
did
have
to
change
their
practices
and
and
step
up
all
manner
of
protocols
to
customers
back
in.
E
Any
agritourism
venues,
starbrite
farm,
for
example,
has
continued
to
host
markets
and
invite
people
on
the
farm
throughout
kovid,
because
I
we
know
that
the
public,
although
skittish
and
and
a
bit
tentative
in
the
beginning
as
soon
as
outdoor
gathering
of
any
kind
outdoor
service
was
allowed.
They
flocked
in
large
numbers
to
our
wineries
and
breweries
and,
and
it's
been
great
to
be
able
to
see
them.
Try
to
accommodate
that
accommodations
and
some.
A
E
E
A
Thanks
and
stay
right
there,
don't
don't
you
don't
lose
your
connectivity,
scott,
just
one.
Second,
I've
got
a
follow-up
on
growth
opportunities
right,
so
we
know
that
there's
a
paradigm
shift
stemming
from
the
pandemic
and
the
landscape
has
been
altered.
What
are
the
growth
opportunities?
Do
you
see
for
for
these
folks.
E
Well,
we
have
seen
a
couple
of
major
allowances
by
executive
order.
Marshall
alluded
to
them,
the
the
governor
allowed
our
alcohol
producers
and
sellers
to
sell
product
to
go
to
deliver
product
and
to
ship
product,
and
those
have
been
really
transformative.
Our
wineries
have
been
able
to
ship
wine
before,
but
now
our
breweries
and
distilleries
can
do
that
as
well.
E
You'd
have
to
check
id
and
do
all
the
obvious
requirements,
but
to
have
that
fresh
local
beer
or
local
wine
delivered
to
you,
which
was
new,
was
really
really
helpful
and
a
great
customer
service,
but
it
also
we
could
point
to
that
and
say
that's
what
kept
our
producers
alive
over
the
summer.
Those
have
trended
down
a
bit
as
as
the
public
has
been
more
comfortable,
becoming
a
tourist
again
and
going
out
and
eating
and
drinking,
but
as
as
it
chills
down.
A
Thanks
so
much
I
actually
wanted
to
to
flag
one
of
our
first,
not
so
much
a
question,
but
actually
an
offer
by
one
of
our
and
gave
this.
This
name
might
sound
familiar.
This
group
may
sound
familiar
to
you
from
the
arts
and
sciences
perspective.
We've
got
amy
from
the
fire
museum
of
maryland
in
lutherville
is
offering
up
some
antique
vehicles
that
can
be
placed
on
parking
lots
at
a
brewery
at
a
farm.
She
she
thinks
it
would
be
a
nice,
a
nice
way
to
help
cross
promote.
A
Is
that
collaboration,
whether
it's
restaurants,
banding
together
and
and
helping
each
other
out
being
sounding
boards
as
everyone's
adapting
to
a
to
a
changing
landscape
and
we're
seeing
it
even
at
the
county
government
level,
where
we're
working
with
our
our
colleagues
across
the
state
to
understand
you
know
best
practices
and
what
our
cares
spend
plan
is
you
know
how
we're
assisting
our
most
vulnerable
populations
as
well?
So
it's
it's
really
cool
to
see
so
amy.
A
Thank
you
so
much
for
the
suggestion
and
it's
really
great
to
see
that
that
type
of
outreach
too,
so
anyone
interested
in
cool,
antique
fire
vehicles
amy
is
ready
to
lend
a
hand
all
right
gabe.
You
are
our
long
time,
commissioner,
on
the
arts
and
sciences,
commission
and
you've
built
a
career
essentially
gathering
people
together
that
that
is
your
professional
background.
A
We
know
that
covet
19
basically
brought
that
to
a
screeching
cult.
You
know
long
long,
honored,
you
know
time-honored
traditional
events,
fireworks
parades
but
concerts
and
and
venues
and
things
like
that.
Performers
were
sent
scrambling,
trying
to
figure
out
alternative
approaches
to
try
and
let
the
show
go
on
can.
Can
you
just
talk
about
how
events
were
trying
to
make
it
a
go
during
spring
and
summer,
with
the
physical
distancing
in
place
and
obviously
others
stay
dark?
How
would
you
describe
the
current
situation
right
now.
F
Sure,
thanks
sam,
so
the
current
situation
is
extraordinary
and
uneven.
Many
of
these
organizations
have
followed
a
you
know,
a
business
model
for
a
hundred
years
and
then
all
of
a
sudden
you
know
it
was,
you
know,
stopped
the
heart
stopped
it's
a
classic
example
of
a
economic
shock.
You
know
that
precipitated
by
a
global
pandemic,
and
so
just
the
very
nature
of
gathering
is,
is
prohibited
so,
but
as
grim
as
that
is
the
sort
of
silver
lining
in
that.
Is
that
it's
a
shared
experience?
F
So
it's
not
like
it's
this
particular
sector
like
or
supply
chain
disruption
or
natural
disaster,
that's
affecting
a
a
targeted,
limited
group.
This
is
shared
by
every
person
on
the
planet,
so
so
everyone
understands
the
anxiety
and
the
suffering,
but
they
also
are
anticipating
the
recovery
and
rooting
for
the
recovery
and
rooting
for
everyone's
survival,
doing
it.
F
F
They've
been
better
able
to
meet
those
constituencies
where
they
are,
since
they
can't
come
to
where
you
know
the
events
used
to
be
and-
and
so
that's
those
groups
are
sustaining
a
little
better
than
those
that
may
not
have
put
the
kind
of
attention
and
priority
on
that
sort
of
customer
connection,
because
that
that
is
critical.
Now
and
obviously
you
know,
social
media
platforms
are
extraordinarily
critical
and
being
able
to
just
stay
connected
to
your
constituent
base.
A
And
and
gabe,
you
know
how
how
many
of
these
folks
have
the
infrastructure
from
from
either
you
know
if
it's
virtual
offerings
having
the
technology
that
back-end
technology
to
to
stream
performances
and
connect
with
audiences.
That
way,
are
we
seeing
a
gap
in
terms
of
organizations
that
have
that
built-in
infrastructure
on
how
our
organizations
you
know?
What
are
they?
What
are
they
doing
to
make
that
adaption
as
well.
F
Sure
so
I
mean,
I
think,
the
the
value
words
of
of
the
time
are
perseverance,
endurance
and
creativity,
and
so
even
the
organizations
that
say
may
never
thought
that
virtual
concerts
would
have
a
value
they're
doing
that
now,
baltimore
chamber
orchestra.
You
know
the
baltimore
symphony
orchestra.
They
even
saw
the
annapolis
symphony
orchestra,
you
know
they're
putting
those
practices
in
place
and
and
it
actually
helps
the
support
industries
from
events,
organizations
that
are
audio
visual
technology.
F
They
can
provide
the
streaming
services,
for
you
know,
organizations
that
would
not
have
had
that
in-house.
Otherwise,
so
so
that's
been
kind
of
a
lifeline,
and
so
I've
been
encouraged
that
sort
of
medium-sized
arts
organizations
have
been
able
to
find
the
resources
to
to
connect
with
their
public.
In
that
way,.
A
Yeah,
I
know
just
as
an
example:
the
the
gordon
center
started
outdoor
movies
right.
So
you
know
folks,
there's
a
certain
car
count.
That's
allotted
in
the
parking
lot
stream.
You
know
you
turn
on
your
your
am
radio
and
listen
to
the
audio
and
and
try
to
bring
in
some
revenue
that
way,
which
I
thought
was
a
pretty
creative
approach.
I
also
know
that
the
brand
center
is
one
of
our
local,
our
local
arts
and
cultural
venues
here
in
the
county.
F
So
it's
baltimore
county
has
just
been
a
leader
in
municipal
support
of
the
arts,
organizations,
museums,
natural
organizations.
It's
just
they've
been
a
leader,
and
it
is
so
important
right
now
because,
as
we
know
in
this
situation,
where
consumer
spending
has
come
to
a
screeching
halt,
the
government
is
now
is
the
purchaser
of
last
resort.
So
it's
really
needed
to
sustain,
and
you
touched
on
an
area
that
I
was
going
to
mention,
and
that
is
a
collaboration
with
other
organizations
and
businesses
where
possible.
F
F
You
know
when
it
was.
It
looked
very
bad
for
us.
You
know
it
was.
We
were
being
sheltered
pieces
and
there
was
no
reason
to
think
that
it
would
be
an
optimistic
outcome.
But,
as
we
know,
when
the
dawn
rose,
the
flag
was
still
flying
and-
and
it
was
a
grateful
nation,
it's
inspired.
So
that's
what
I
want
our
organizations
to
continue
to
fly
their
flag
any
way
possible
and
when
this
is
finally
over
they'll,
be
rewarded
by
grateful
constituents.
A
Thanks,
that's
very
optimistic
and
well
well
said,
and
I
couldn't
agree
more
going
to
the
chat
now
for
those
who
joined
a
little
late.
Just
as
a
reminder,
we
do
have
a
great
group
of
panelists
with
us
today
talking
about
the
restaurant
and
tourism
industry
here
in
baltimore
county
and
across
maryland.
A
C
Yeah,
so
that's
a
great
question.
You
know
pre-k
mid-19,
that
was
a
big
effort
by
the
association
that
we
represent
with
those
dmos
is
kind
of
putting
out
there.
These
regional
efforts
to
to
kind
of
have
folks
up
and
down,
I
know
on
the
eastern
shore
is
a
great
example,
with
the
underground
railroad
trail
that
they
have
through
there
through
the
number
of
counties
and
specific
to
baltimore,
county
and
baltimore
city
and
harford
county
anne
arundel
county
is
constantly
trying
to
work
together.
C
You
know
on
the
scenic
byways
and
work
with
that,
and
you
know
to
that
effect.
That's
why
you
know
we
constantly
push
to
be
able
to
market
those
and
and
always
ask
for
funding
at
the
state
level
for
those
kind
of
expanded
efforts
there,
because
it's
kind
of
each
vote,
each
team
in
each
county
is
working.
You
know
with
their
own
budgets
and
and
coupled
with
state
funding
together
on
those.
So
I
think,
as
we
start
to
see
some
more
of
these
restrictions
get
lifted.
I
know.
A
We
got
we
got
a
shout
out
about
your
north
point
battle
of
north
point
gabe.
So
thanks
for
reminding
us
of
our
history
too,
you
know
there's
so
many
great
trails
and
and
open
spaces
too.
We
saw
at
the
department
of
recreation
park
a
huge
uptick
in
trail,
access
and
and
park
visit,
visitation
and
state
parks
as
well.
So
so
definitely
we
we
benefited
from
a
really
nice
spring
and
summer
for
sure
kevin
related
to
that.
A
E
Well
I'll
say:
first,
the
producers
that
I've
been
in
touch
with
are
all
scrambling
to
grow
and
fortify
their
outside
spaces
so
that
they
either
have
tents
that
they
can
somehow
close
in
or
that
they've
got.
You
know
expanded
space
within
warehouses
that
they
can
clear
so
that
they
can
expand
their
amount
of
seating
that
they
can
have
indoors.
We
have
seen
some
very
creative
ideas
pop
up
the
organizations
we
work
with
in
wine,
beer,
spirits
and
and
tourism
are
looking
at
all
types
of
things.
E
Drive-Through
events
and,
and
certainly
virtual
events,
have
been
very
popular.
The
the
wineries
and
the
distillery
organizations
are
starting
wine
and
spirits.
Clubs,
so
you'll
be
able
to
now
order
online
from
a
variety
of
different
businesses,
not
just
one
so
we're
seeing
everything
shift
and
and
contort.
E
One
example
is
when
deliveries
were
first
allowed,
many
of
the
ordering
recipients
of
the
beer
or
wine
were
not
even
willing
to
open
their
door
to
show
their
id,
so
we
came
up
with
all
kinds
of
protocols
of
being
able
to
take
a
photo
of
an
id
through
it
through
a
door
or
window
just
to
make
sure
that
everybody
felt
comfortable.
That's
something
no
one
had
contemplated
ever
ever
occurring
lions,
folks,
the
liquor
board.
E
A
Thanks
kevin,
I
did
want
to
acknowledge
chris
mccollum
on
on
the
webinar
here.
He
is
our
interim
director
of
economic
and
workforce
development,
and
I
I'm
I'm
gonna
put
you
on
the
spot
for
a
second
chris,
because
we
did.
We
did
get
a
comment
that
I
think
you
can
address
in
terms
of
the
level
of
engagement
and
coordination
we've
had
with
our
local
chambers
there.
A
There
was
mentioned
by
the
county
executive
of
our
our
corridor
grant
program,
and
I
know
that
the
work
group
that
you're
involved
in
here
at
the
county
level
is
very
much
focused
on
coordinating
with
our
local
chambers.
Who
truly
are
the
you
know
they
are
the
the
heartbeat
of
our
communities.
We've
got,
we've
got
so
many
active
roundtables
and
businesses
from
you
know
towson
reisterstown
dundalk.
G
But
we
opened
our
grant
roundup.
We
got
a
lot
of
great
ideas,
ideas
that
we
didn't
really
think
about
and
we're
going
to
to
fund.
Basically,
all
that
were
offered
to
us,
so
I
think
that
they
were
very
creative.
I
think
that
they
really
went
out
to
their
constituents
and
to
their
members
and
looked
at
what
they
were.
They
were
needing
and
the
services
that
they
wanted
and,
and
so
we're
happy
to
help
them
and
happy
to
partner
with
them
and
as
that
works
through.
A
They
had
thanks
chris
marshall.
I'm
actually
going
to
kick
kick
a
question
over
to
you.
This
is
this
is
also
about
collaborating
between.
You
know
how
how
is
the
restaurant
association
of
maryland
collaborating
with
the
local
dmos
in
terms
of
cross
promotion
right,
you
know,
as
as
the
the
reopening
phases
continue
to
come
online,
how?
How
is
your
association
working
with
others.
D
Well,
we
certainly
know
that
when
people
go
out
to
eat,
they
inherently
end
up
supporting
other
businesses
and
most
often
times
it
is
retail.
They
either
stop
by
a
store
before
afterwards.
Maybe
they
go
to
a
different
venue
after
dinner
for
entertainment,
and
it
goes
both
ways
when
people
are
out
and
about
they
find
their
way
into
restaurants.
D
So
it's
been
important
for
us
to
keep
that
contact
with
our
dmos
and,
most
recently,
we
are
right
in
the
middle
of
maryland
restaurant
week
right
now,
where
we
reached
out
to
all
of
the
dmos
and
partnered,
with
making
sure
that
we
got
the
word
out
to
all
restaurants
that
they
were
able
to
participate-
and
I
know
baltimore
county
is
very
heavily
represented
in
the
participating
restaurants,
and
you
know
also
making
sure
that
we're
advertising
it
to
everyone
in
the
county
so
that,
hopefully
they
go
out.
They
support.
Restaurants.
D
Remember
that
they're
there
and
just
overall
help
all
of
us
kind
of
get
through
this
crisis
just
a
little
bit
at
a
time.
So
you
know
it
was
our
hope,
specifically
with
partnering,
with
the
dmos
in
this
maryland
restaurant
week,
that
we
would
just
kind
of
kick
start.
People
dining
out
a
little
bit
more
regularly
again.
So
we're
hoping
that
these
efforts
will
continue
on
and
when
things
come
up.
You
know
the
restaurants
are
always
willing
to
partner
with
tourism
to
make
sure
that
we
all
have
some
business
to
trade
off
with
one
another.
A
A
A
Thanks
gabe,
that
was
awesome
and
I
know
I
said
that
I
wanted
to
end
on
a
really
positive,
optimistic
high
note,
but
I
did
get.
I
did
get
a
question
mike
that
I
I
want
you
to
address,
because
I
actually
got
sort
of
back-to-back
questions
about
our
hotels
and-
and
you
know
obviously,
there's
the
impact
on
the
restaurant
tourism
side.
But
hotels
are
so
critical
to
our
tourism
industry.
C
Yeah
sure
I
mean
you
know
in
2019
when
I
talked
about
some
of
those
figures
that
were
that
were
out
there
about
being
a
19
billion
dollar
industry.
I
mean
3.6
billion
dollars
of
that
of
that
money
is
accredited
to
lodging
across
the
board,
and
I
know
hoteliers
constantly
have
the
struggle
at
times
combating
with
the
brbos
airbnbs
and
counties
are
kind
of
always
jumping
in
there
and
this
just
kind
of
added
added
to
it.
C
You
know
across
the
board
there
it
was
tough
when
we
heard
about
the
openings
with
weddings
and
stuff,
and
there
was
conflicting
messaging
coming
from
the
administration
and
and
the
department
of
health
across
the
board
of
what's
applicable,
where
people
are
staying
and
everything
else
I
think
locally,
as
we
start
to
see
more
of
these
people
and
folks,
traveling
and
taking
day
trips
across
the
board.
Our
hope
is
that
we
start
to
see
people
doing
these
one
or
two
night
kind
of
stations.
C
I
know
the
lodging
association
has
been
working
really
hard
at
the
state
level
to
represent
the
hotel
years
and
kind
of
you
know,
work
for
an
action
plan
across
the
board,
and
I
mean
a
lot
of
it
is
you
know
it's
kind
of
marshall
hit
together
it
it's
it's
everybody
working
together
with
these
campaigns
and
trying
to
drive
folks
to
certain
destinations
that
are
out
there
across
the
board.
So
it's
kind
of
that
unified
effort.
C
A
Please
go
ahead
and
drop
us
an
email
at
businesshelp
at
baltimorecountymd.gov.
That's
business,
help
at
baltimorecountymd.gov,
and
you
can
also
go
to
the
academic
development
website,
which
is
baltimorecountybusiness.com
so
again.
Thank
you
so
much
for
for
being
with
us
today.
Thank
you
to
our
panelists
gabe
kevin,
mike
marshall.
I
can't
thank
you
enough
for
your
time.