►
From YouTube: Basingstoke Gov - Scrutiny Committee - 24/01/2023
Description
If there is buffering on the YouTube stream, the webcast can be viewed through the council's website https://www.basingstoke.gov.uk/webcast
A
Foreign
foreign
counselors
It's
time
to
start
just
go
through
a
bit
of
housekeeping
we're
not
expecting
any
fire
alarms
today.
So
if
they
go
off,
obviously
we
have
to
evacuate
at
the
back
and
meet
in
the
park.
A
They
will
obviously
be
in
webcasts,
which
is
on
now
and
please
switch
your
mobiles
to
silence
or
off.
Thank
you.
A
One.
Apologies.
A
A
B
B
I
won't
attend
you
very
long
on
the
forwards,
most
of
which
is
is
captured
in
the
report
that
I've
added
to
the
front
of
the
paper,
all
I
would
broadly
say,
is
I.
Think
2021
apologies,
2021-22,
I
think
has
been
a
successful
year
for
the
housing
team.
Speaking
personally
having
come
on
to
this
portfolio
in
May,
22
I've
been
very
impressed
with
the
the
housing
team
and
the
housing
and
homelessness
prevention
offer
we
have
in
Beijing,
Stoke
and
Dean
and
I
think.
B
B
I
very
much
welcome
the
the
high
levels
of
blessings
that
have
become
available
in
the
year
2021-22
and
the
delivery
of
high
numbers
of
affordable
housing
in
that
same
period,
which
exceeded
our
targets,
notably.
However,
we
do
have
two
key
areas
which
are
worth
reflecting
on.
The
first
is
our
greatest
area
of
Deeds,
which
continues
to
be
our
single
person,
households,
sixty
percent
of
whom,
being
under
the
age
of
35
and,
of
course,
the
largest
gap
in
terms
of
ratio
of
supply
versus
demand.
B
B
I
think
it's
worth
reflecting
on
the
fact
that
this
review
of
our
housing
and
allocations
policy
is
taking
place
at
the
same
time
as
we
as
a
capitalists
are
looking
again
as
our
housing
and
homelessness
strategy,
as
you'll
have
seen
from
I
think
two
consultation
emails
that
have
gone
out
to
all
counselors
we're
currently
in
the
mid
review
of
that
strategy.
We're
seeking
to
reflect
some
of
the
legislative
and
funding
changes
that
have
taken
place
and
the
greater
priority
that
we're
now
placing
on
domestic
abuse
within
our
housing
system.
B
Of
course,
in
that
strategy
review,
we're
also
going
to
be
looking
at
regeneration,
not
just
regeneration
of
our
Estates,
but
also
of
May
Place
itself.
So
that's
worth
bearing
in
mind
to
something
that
will
come
forward
to
you
in
terms
of
the
housing
allocation
system.
Just
in
closing
our
watchwords
really
are
openness,
transparency,
fairness.
We
want
to
make
sure
that
we
enable
choice
in
our
choice-based
letting
system
and,
of
course
within
that
offer
bespoke
support
to
our
vulnerable
residents,
particularly
those
of
whom,
who
find
the
the
choice-based
letting
system
more
challenging.
B
So
with
that
I
would
simply
close
by
saying,
as
I
did
I
think
last
year,
that
it
remains
very
much
the
determination
of
the
cabinet
to
move
towards
a
more
predominantly
social
rent
form
of
affordable
delivery
as
we
move
forwards
and
that's
possibly
something
that
will
come
out
through
questions
so
Kate
over
to
you.
C
Thank
you
councilor
acutely
aware
that
of
the
members
that
are
in
this
room
and
on
this
committee
they're,
a
very
different
sort
of
levels
of
of
involvement,
with
housing
register
scheme,
some
going
back
decades
and
other
sort
of
more
recently.
So,
with
that
in
mind,
we
haven't
put
together
a
presentation
either
in
terms
of
what's
in
the
report
or
the
allocation
scheme
itself,
because
we
could
be
here
for
a
long
time
or
or
it.
You
know
it's
difficult
to
hit
the
right
spot.
C
So
we
we
hope
that
the
information
in
the
report
will
be
helpful
to
inform
that
we
did
include
on
Section
2.3
of
the
report,
some
key
facts
about
allocation
schemes
and
what
they
are
and
what
they
aren't
and
what
the
allocation
scheme
is
and
based
in
Stoke
and
Dean,
and
there
may
well
be
some
sort
of
questions
of
clarification
on
that,
and
also
which
is
something
else
that
has
cropped
up
in
previous
scrutinies,
because
we
do
come
here
every
year.
C
Just
have
the
choice-based
letting
process
works,
because
we
have
the
allocation
scheme
in
order
to
make
nominations
to
vacancies
that
come
forward
from
from
housing
associations
and
and
it's
the
interaction
between
those
two
processes.
That's
quite
key
to
understanding
the
other
issue.
I
would
emphasize.
Whilst
it's
you
know
these,
these
meetings
have
often
sort
of
given
rise
to
a
whole
range
of
questions,
some
of
which
may
touch
on
issues
outside
of
the
allocation
scheme.
The
allocations
policy
itself
is
essentially
about
who
gets
what
of
whatever's
delivered.
C
And
that's
exactly
why
allocation
schemes
are
what
they
are,
which
is
a
set
of
rules
and
processes
that
people
work
through.
So
with
that
in
mind,
I
have
by
my
side,
Sue
lozi,
who
is
housing,
needs
and
homelessness
manager.
Who
was
a
font
of
all
technical
knowledge
on
everything
in
this
policy?
I
assure
you
so
so,
please
do
do
fire
questions
at
will
at
us.
Thank
you.
D
Thank
you.
I've
got
a
couple
of
questions
so
on
page
15,
so
5
or
17
of
the
reports
you
said,
there's
an
increase
in
the
number
of
large
properties
becoming
available.
D
C
We
don't
have
the
exact
detail.
We
can
break
that
down
in
a
written
answer
to
you.
The
majority
of
them
I
suspect,
are
coming
through
normal
relax,
although
they
might
be
coming
through
relapse
of
exist
in
stock
downsizing
and
encouraging
people
to
downsize
is
a
very,
very
tricky
task,
but
yeah.
We
can
certainly
follow
that
up
in
a
written
answer
in
terms
of
breaking
that
down.
Yeah.
E
D
Lovely
and
then
I've
got
another
two
questions
which
link
together,
so
you
give
the
average
times
for
up
to
band
two,
but
what
so
say
single
male
looking
for
one
bed
flat
in
band
four
on
average,
how
long
would
they
have
to
wait.
E
D
Okay,
thank
you
so
that
okay,
you've
got
one
more
question,
so
that
leads
on
to
my
next
question
is
on
page
six
of
17
the
criteria
you
said
ensure
an
income
and
savings
do
not
exceed
certain
amounts.
I
just
wondered
what
they
were.
E
D
D
If
you
know,
if
you're
on
25
000
pounds
in
your
and
you're
unlikely
to
get
in
a
property,
one
bed
flat
is
really
difficult,
because
that
individual
could
then
be
given
that
opportunity
then
save
and
buy
or
I'm
going
to
be
stuck
in
private,
renting
so
I
suppose
it's
it's
been
tested
to
go
in.
But
my
final
question,
sorry
is
I've
asked
it
before
so
say:
you
are
given
a
property
and
then,
two
years
later
you
win
the
lottery
and
you're
an
overnight
millionaire.
E
They
may
then
choose
to
go
on
and
do
something
else
and
give
up
their
tenancy.
But
there's.
C
So
we
couldn't
in
any
event
require
housing
associations
to
do
that,
and
they
don't
have
the
mechanisms
available
to
them.
Now
that
they
may
have
had
so
I
understand.
The
question
I
think
in
reality
takes
some
assurance
that
it
happens.
It
doesn't
happen
very
much.
D
F
Thank
you,
chair
I've
got
quite
a
few
questions,
but
I'll
do
a
couple
of
them.
F
Long,
absolutely
then
I'll
defer
to
somebody
else
and
come
back.
Could
I
ask
make
a
request.
First,
on
page
14
of
the
report,
4
or
17.,
you
say
at
the
front
over
4
000
households
in
1.3.
Could
we
in
future?
Could
we
be
specific
with
the
number,
because
it's
actually
4407,
so
over
four
thousand
is
a
little
different
to
four
and
a
half
thousand
thereabouts,
and
it's
just
that
that
specificity
would
be
really
helpful
in
the
future.
F
If
you
can
make
that
request
in
terms
of
delivery
in
terms
of
1.6
on
the
Press
on
the
following
page,
we've
say
in
the
report
and
it
highlighted
later
on
399
deliveries.
Last
month
the
AMR
cited
283
was
red
flagged
on
the
rag
recordings.
F
C
We
are
very
clear
in
our
strategy
that
we
are
monitoring
the
numbers
of
properties
that
are
delivered
and
completed
and
handed
over
by
registered
providers
and
that's
very,
very
different
figures,
so
our
figure
was
399
and
last
year
we
didn't
again
we
met
the
target
of
a
minimum
of
300,
so
I
think
it's
also
important
to
realize
that
the
majority
it's
about
40
percent
and,
above
of
all
development
activity,
happens
in
quarter
four
as
everyone's
sort
of
rushing
to
get
over
the
line.
So
it's
not
surprising
in
that
respect
that
you
do
have
some
differences.
C
I
mean
there's
an
element
of
catch-up,
there's.
No,
it's
not
the
properties
that
disappeared.
What
might
appear
in
our
quarter,
four
may
appear
in
a
quarter,
one
in
an
AMR
and
so
on
and
so
forth,
but
inevitably
we're
not
at
the
point
currently
where
we're
forecasting
not
meeting
that
affordable
housing.
Target.
That's
within
the
housing
strategy.
F
I
think
it's
important
that
we
capture,
because
obviously
the
AMR
is
saying
one
thing
and
you're
saying
another:
your
information
should
be
informing
I,
think
the
AMR
not
the
other
way
around.
Actually
in
that
sense,
because
you
have
the
meta
accurate
figures,
it
is
concerning,
because,
obviously,
in
terms
of
delivery
of
affordable
housing,
that
was
red
flagged,
so
that
would
come
up
with
the
performance
indicators
and
needs
to
be
reviewed.
Second
question
relates
to
the
document
you
said
2.3
that
whole
section
they're
about
in
here,
and
it's
perhaps
something
I've
got
a
few
things.
F
I
actually
want
to
look
at
and
I'd
like
to
to
suggest
later
that
we
might
want
to
consider
a
task
and
finish
panel
that
looked
at
some
of
these
other
areas
in
a
bit
more
depth.
Working
with
you
is
the
idea
of
our
social
landlords.
Having
and
I
said
adopted
their
own
allocations
policies
and
it
would
be
worth
I
think
having
an
examination
of
them
just
looking
at
those
policies
to
understand
them
better
and
I.
Think
from
our
points
of
view,
excluding
applicants
or
rejecting
nominations
in
that
process,
that's
quite
an
important
power.
F
B
Just
to
answer
that
point:
councilor
Harvey,
we
no
objection
at
all.
If
you
wanted
to
invite
the
housing
associations
in
to
discuss
in
whatever
form
you
wish.
C
Can
I
make
the
suggestion
that
we
we
restrict
ourselves
to
Sovereign
and
Vivid,
because
there's
over
24
housing,
RPS
and
80
of
them?
So
if
we
and
I'm
sure,
Sovereign
and
Vivid
would
be
delighted
to
attend
and
sort
of
talk
through
some
of
the
issues
that
they
take
into
account
when
looking
at
nominations
well,.
F
Thank
you
very
much
on
page
18,
8
of
17..
What
I'd
like
to
know
is
how
many
face-to-face
we've
done
in
comparison
to
video
or
telephone
calls.
How
many
face-to-face
supports
and
interviews
a
week
in
conducting
in
helping
people
find
the
suitable
housing
as
compared
to
doing
it
over
the
phone
or
doing
it
via
video
conferencing?
C
F
E
F
F
E
F
Can
I
ask
on
page
nine
of
17
halfway
down
the
page,
it
talks
about
increasing
proportion,
22
percent
over
a
fifth
of
properties
accepted
with
the
applicants
living
in
the
private
rented
sector,
a
significantly
an
issue
unconscious
halfway
down
the
page
page
9
of
17.,
so
22
or
a
fifth
of
all
properties
accepted
in
the
private
rented
sector.
It
talks
about
applications
and
where
people
are
going
in
the
sense
of
where
that's
leading
people
at
the
moment.
F
What
I'm,
conscious
of
is
the
cost
of
the
private
rented
sector
I'm
conscious
of
how
that's
going
up
and
again
appointing
the
AMR
that
came
out
was
the
increasing
cost
of
all
of
the
bands
of
rented
accommodation
in
Basingstoke.
The
lowest
quartile
is
the
one
that
is
increasing
the
most
and
the
impact
of
that
on
residents
particularly
being
pushed
into
the
private
renter
sector.
Because
of
the
lack
of
accommodation.
F
E
Yeah
I
think
what
what
this
is
saying
is
that
we're
increasing
the
numbers
of
people
that
are
in
private
rented
accommodation
because
they
are
struggling
to
afford
it.
So
more
people
are
going
on
to
the
register,
because
the
affordability
reason
more
people
are
being
successful
with
the
bids
that
they
placed
moving
from
private
sector
into
RP
accommodation.
F
Subconscious
in
terms
of
affording
food
banks
affording
energy
at
the
moment,
that
seems
to
be
a
really
serious
issue.
The
rent
issue
is
something
that's
coming
up
consistently
in
case
work
and
the
unaffordability
of
the
rented
accommodation
and
the
lack
of
the
ability
to
transition
seems
to
be
quite
an
important
issue.
F
Over
the
page
page
20.
again,
another
point
for
the
task
and
finish
panel
I
was
surprised
that
only
10
of
the
stock
that
we
seem
to
be
getting
at
the
moment
has
been
socially
rented,
which
was
really
surprising
again.
The
AMR
figures
compared
to
what
you're.
Seeing
now.
According
to
the
AMR
figure,
we
only
delivered
58,
affordable,
rent,
10,
social
rent
and
32
shared
ownership.
C
The
delivery
of
new
social,
rented
accommodation
and
it's
a
and
obviously
the
social
rents
that
we're
referring
to
are
occurring
within
the
re-lets
as
well,
and
that
may
well
be
councilor
cars
mentioned.
You
know:
a
change
to
the
housing
strategy
in
relation
to
affordable,
rent
delivery,
and
that
may
well
come
through
the
housing
strategy
review,
which
then
will
influence
how
we
can
respond
to
planning
applications
where
affordable
rents
might
be
proposed.
C
C
The
local
plan
policy
can
only
deliver
what's
in
the
current
local
plan
so
and
there
isn't
any
mention
at
the
moment
of
a
preference
for
social
rent
and
if
we're
sculpting
our
responses
as
a
statutory
as
a
housing
team.
As
a
statutory
consultee,
we
don't
have
any
reference
in
the
housing
strategy
either.
C
That's
why
the
proposal
is
there
that
we
can
start
to
filter
that
through
to
say
our
preferences
for
social
or
rented,
and
it
it's
down
to
the
sort
of
enabling
role
of
how
we
work
through
that
dialogue
for
any
for
any
sort
of
proposed
scheme.
So
I
couldn't
say
yes,
but
I
wouldn't
say
no
either.
So
it's
moving
in
that
direction
and
where
registered
providers
are
able
to
deliver
social
rent,
that's
their
preference
as
well,
because
the
risks
to
them
of
trying
to
manage
affordable
rents,
which
are
not
only
higher.
C
But
there
are
big
issues
around
how
they
relate
to
the
local
housing
allowance,
which
impacts.
You
know
what
benefits
people
might
get
towards
the
housing
rent,
so
I,
don't
think
there's
any
Discord
at
all
in
in
relation
to
that.
It's
just
down
to
what
can
actually
be
delivered
and
there
are
lots
of
negotiations
we
have
with
RPS
and
with
through,
which
would
then
go
through
to
I,
guess
developers
in
terms
of
what
our
preference
would
be
to
see.
G
Thank
you
Jeff,
just
a
of
it
for
me,
really
it's
not
necessarily
on
the
report,
but
it's
more
around
the
allocations.
Policy
and
I've
worked
with
a
few
people
in
my
ward
recently,
who
have
been
hosting
people
from
Ukraine,
and
those
people
have
reached
their
six
months
and
they've
been
moving
on
and
I
just
really
wanted
to
know
where
those
people
sort
of
fit
into
our
relocation
scheme.
Do
they
go
straight
into
band
One?
Does
it
depend
on
their
individual
situation?
G
I'm,
certainly
aware
of
people
being
being
re-housed
within
the
borough
and
also
just
to
say
that
I've
had
some
really
positive
feedback
as
well
about
your
team,
particularly
and
regarding
Louise
and
the
work
she's
been
doing
with
hosts
and
and
the
guests,
so
just
wanted
to
say
that
yeah
I've
had
some
had
some
lovely
things
said
to
me
about
that.
C
Thank
you
we'll
feed
that
back
in
terms
of
households
from
the
Ukraine.
There
are
two
different
elements.
One
one
is
for
people
who
have
entered
the
country
under
the
sponsorship
scheme,
in
which
case
they
wouldn't
necessarily
be
eligible
to
join
the
housing
register
until
they've
been
here
for
two
years.
C
However,
people
who
arrived
under
the
the
family
scheme
and
the
family
connection
scheme
in
in
most
cases
would
have
a
local
connection,
because
they're
they're
coming
here
to
provide
support,
so
it
in
terms
of
whether
or
not
they're
eligible
for
the
housing
register.
It
depends
on
each
case.
The
majority
of
of
households
that
have
arrived
are
through
the
sponsorship
scheme
and
we
are
acutely
aware
of
the
pressures
sort
of
coming
up
down
the
line
as
sponsorships
might
be
sort
of
tested,
as
time
goes
on,
so
we
we
are
working
with
Hampshire
County
Council.
C
There
is
funding
available
to
support
either
the
placement
of
households
into
private
rented
accommodation.
C
One
very
exciting
proposal-
that's
been
put
by
d-luck
at
the
moment,
is
for
a
capital
funded
program
which
which
we
may
be
able
to
channel
through
to
housing
associations
to
actually
deliver
some
additional
units
which
will
be
outside
of
the
housing
register.
So
there
is
a
lot
happening
and
I
would
say
that
that
to
anyone
that
has
a
UK
sponsorship
scheme
at
the
moment
that
they're
worried
about
sort
of
the
longevity
of
that
Louise
has
done
a
lot
of
work
contacting
everyone,
but
but
we're.
C
Obviously,
on
top
of
that,
in
terms
of
of
ensuring
that
we're
working
with
all
of
those
households,
wherever
we
can,
depending
on
their
circumstances,
is
there
anything
else.
You'd
want
to
say
just.
E
Really,
to
add
that
you
know
it's
an
individual
assessment
as
to
whether
somebody
meets
the
criteria.
If
they
do
meet
that
criteria,
then,
like
most
people
on
the
housing
register,
they
will
go
into
Bantu
and
its
date
order
that
in
in
the
same
way
and
that's
why
it's
important
around
exploring
what
other
options
people
might
have.
H
H
The
first
is
about
the
word
suitable
because
it
comes
up
in
here
and
it's
and
says
that
it's
the
landlord
that
decides
whether
accommodation
is
suitable
and
I,
think
looking
at
some
of
the
ways
in
which
our
residents
are
housed,
I,
don't
think
that
self-regulation
is
working,
because
when
I
visit
a
family
and
they've
got
two
small
children,
they
have
to
walk
up
four
flights
of
stairs
because
the
lift
isn't
working
or
because
there
wasn't
a
lift
in
the
first
place.
H
They
have
to
carry
a
buggy
because
there's
no
buggy
Park
downstairs
and
they're
not
allowed
to
leave
their
buggies
downstairs
because
it's
termed
a
fire
risk
when
there
are
no
security
catches
on
the
windows,
so
in
the
height
of
Our
Last
Summer,
they
had
to
keep
the
windows
closed.
To
me:
that's
not
suitable
housing
for
a
family,
and
it's
not
just
one.
H
It's
again
and
again
and
again
so
I
think
that
I
I
totally
agree
with
councilor
Harvey
that
it
would
be
very
helpful
to
have
a
task
and
finish
group
to
look
at
ways
in
which
we
can
help
residents
to
have
the
house
more
of
the
housing
they
need
and
I.
Think
within
that
we
should
look
at
the
definition
of
suitable
and
whether
it
can
be
something
that
Basingstoke
and
Dean
defines
and
then
it'll
be
the
same
across
the
piece.
H
The
other
thing
I
wanted
to
ask
about
is:
is
choice
and
and
I
I
know
that
in
so
many
instances
people
do
get
a
wonderful
opportunity
to
choose,
but
I
think
many,
don't
and
I
think
that
the
those
who
go
to
usually
the
families
having
brought
up
children
I'm
sure
many
many
people
will
be
able
to
relate
to
if
I
were
in
a
one-bedroom
home
I
fell
pregnant
and
had
been
had
children
or
child
I
would
do
anything
to
get
a
bigger
place
because
I
you
can't
bring
up
children
in
a
one-bedroom
home,
and
so,
if
I
were
then
told
well,
you
can
have
a
one-bedroom
a
two-bedroom.
H
You
know
within
a
few
months,
or
you
can
wait
several
years
for
a
for
a
house.
I
know
for
my
mental
health
and
physical
health
and
for
that
of
my
children.
I
would
go
for
a
flat
because
I
just
need
to
get
somewhere
bigger,
but
unfortunately
for
people
that
do
that.
They're
then
taken
off
the
housing
register
and
they
are
not
allowed
back
on
it
because
they
are
deemed
to
be
suitably
housed
and
I.
H
Think
that
there
should
be
a
provision
whereby
families
are
allowed
to
take
that
larger
accommodation
that
two-bedroom
flat,
but
if
they
want
to,
they
can
go
straight
back
on
the
housing
register
and
apply
for
a
house
when
one
finally
becomes
available
and
I
think
looking
at
the
you
know.
These
are
families
where
very
often
the
parents
want
to
work
and
they
can't
because
they
can't
get
their
their
the
support
that
they
need.
H
You
know
in
terms
of
grandparents
coming
to
visit
them
on
a
house
way
up,
high
or
or
or
they
suffer
from
mental
problems,
because
they're
struggling
in
the
situations
that
they
find
themselves
effectively
trapped
high
up
because
they
haven't
got
access
to
outside
space.
They
can't
get
up
and
down
the
stairs.
I
think
we
need
to
do
everything
we
can
and
to
help
these
families,
and
that
would
be
one
way
in
which
I
think
we
could
make
a
big
difference
to
them.
C
I
think
if
you've
got
cases
where
you
feel
that
people
are
in
unsuitable
housing
but
not
able
to
register
onto
the
list,
then
let
us
have
those
those
details,
because
somebody
May
a
household
may
move
into
accommodation
and
it'd
be
suitable
and
then
their
circumstances
change
and
that's
what
often,
what
happens
is
that
people
may
go
into
a
flat
because
and
and
it
is
very
much
about
Choice-
the
one
thing
I
would
say
in
relation
to
people
coming
off
the
register
and
then
going
back
on
people
come
off
the
register
because
they've
been
housed
and
their
housing
needs
have
been
met.
C
They
can
immediately
reapply
if
the
accommodation
is
then
unsuitable
for
any
other
reason,
it
could
be
their
circumstances,
change
the
issue
about
somebody
holding
on
to
the
housing
registered
date
that
they
very
first
applied,
because
it's
important
to
understand
that
the
currency
of
priority
for
the
register
is
waiting
time.
So
if
for
a
small
group
of
of
applicants,
we
are
artificially
creating
a
different
date
for
their
application,
where
they've
moved
into
accommodation,
and
then
you
know
kept
that
original
date,
it
would
disadvantage
other
people
who
may
have
joined
the
housing
register
afterwards.
C
So
it
will
have
a
knock-on
effect
on
lots
of
other
households.
I
think
we
would
agree.
You
know
in
terms
of
some
of
the
cases
where
there
are
difficulties
with
some
of
the
flats
that
have
been
developed
and
using
those
for
families
with
young
children.
There
is
a
two-way
dialogue
with
housing
associations
in
terms
of
what
eligibility
criteria
they're
setting
we're
also
told
that
that
the
the
development
of
more
recent
flats
take
into
account
some
of
those
issues.
C
So
you
know
the
providing
Flats
providing
sort
of
the
different
rangement
of
accommodation
within
within
the
space
itself.
That
does
make
it
more
sort
of
amenable,
but
each
case
will
be
different.
Each
flat
will
be
different
and
some
people
choose
to
live
in
flats
and
want
to
stay
there.
You
know
for
lots
of
different
reasons
which
include
the
economy,
the
cost
of
upkeeping
that
accommodation,
the
cost
of
and
difficulties
in,
perhaps
maintaining
Gardens
and
outdoor
space.
C
It's
an
individual
choice
for
individual
families
and
it's
very
difficult
to
frame
a
policy
on
that
sort
of
basis,
but
by
all
means,
if
you
have
cases
in
your
ward
that
you
want
to
bring
to
our
attention
and
we
can
assess
whether
or
not
that
you
know
they're
eligible
to
go
onto
the
register,
then
please
do.
Let
us
have
their
details.
Sorry.
H
Can
I
just
come
back
on
that
briefly
I
I
I
think
as
a
parent
I
cannot
think
of
any
family
that
would
choose
to
be
in
a
two-bedroom
flat
rather
than
a
house.
I
can
understand
them
wanting
to
have
a
choice
of
time.
Do
you
want
to
wait
for
a
year
or
do
you
want
to
wait
three
years
well,
I
want
to
wait.
H
I
want
to
get
it
as
soon
as
possible,
but
but
if
you
said,
would
you
would
you
wait
for
one
year
and
have
a
house
or
one
year
and
have
a
flat
I,
can't
think
of
a
single
family
that
would
go
for
a
flat
and
I
think
there
may
be
a
few
exceptions,
but
I
can't
think
of
any
and
I
know
a
lot
of
parents
and
I
think
if,
if
it's
true,
if
they
really
do
want
a
flat
fine,
they
wouldn't
they
wouldn't
ask
to
go
back
on
the
register,
but
I
think
if
they
asked
to
go
back
on
the
register,
they
should
be
allowed
to
do
so,
because
all
the
research
shows
that
being
stuck
in
a
flat
with
a
small
family
is
not
a
good
idea
and
that's
them
for
the
whole
of
the
childhood.
H
C
I
think
it's
a
very
difficult
issue:
isn't
it
because
you,
if
you're
effectively
giving
one
cohort
of
people
choice
and
not
others,
there
is
something
about
sort
of
the
equity
there
and
and
the
fairness
of
of
people
being
able
to
do
that
and
people
can
come
back
onto
the
register.
C
If,
if
that
accommodation
isn't
suitable-
and
you
know,
we
can't
make
assumptions
about
what
people
may
choose
to
have
unless
they're
actually
telling
us
that
that's
the
case
and
so
we're
basing
the
evidence
that
we
have
on
applications,
the
number
of
applications
we
receive
and
what
people
are
telling
us,
rather
than
assumptions
that
we
might
personally
make.
Were
we
in
that
situation,
foreign.
I
Thank
you,
chair,
okay,
I've
got
a
few
questions
as
well,
actually,
first
of
all,
but
also
I,
think
I,
quite
like
the
idea
of
something
of
getting
housing
associations
in
obviously
software
and
Vivid
in
Maine
to
come
in
and
talk
to
us,
and
so
we
can
get
a
bit
of
scrutiny
on
what
they
do
and
also
you
know.
I
also
have
mixed
feelings
about
I
do
feel
there
may
be
a
little
bit
of
Hobson's
choice
on
the
flats
with
families.
I
That's
Council
content,
but
that
was
talking
about,
and
we've
talked
about
that
before.
Okay,
so
Mike
my
questions
here,
we
go
so
first
one.
This
might
be
quite
hard
to
answer,
but
I
just
wondered
whether
you
have
a
sort
of
a
feeling
around
this,
but
it's
what
about
hidden
figures
of
people,
particularly
we're
talking
about
the
single
people
in
particular?
How
many
do
we
do?
I
We
have
any
idea
of
how
many
of
those
who've
just
don't
see
much
Point,
even
trying
to
get
themselves
a
place
and
they
say
living
with
their
families
until
they're
well
into
their
20s
or
30s,
for
example,
and
also
there
are
certain
people
who
might
be
vulnerable
individuals
who
are
not
not
getting
the
right
support
to
move
on.
Is
there
any
anything
in
place
that
you
work
with
support
organizations
to
make
sure
that
those
people
are
getting
the
right
sort
of
things
to
make
sure
they're
filling
in
there
bidding?
I
I
did
mention
this
to
you
earlier,
okay
about
the
LG
and
form
figures
where
there
are
measures
that
they
look
across
the
southeast
and
basically
just
seem
to
have
a
high
number
and
I
believe
the
comparison
is
on
the
capital,
the
number
of
people
on
the
waiting
list
in
comparison
to
the
number
of
households
in
the
borough,
and
we
seem
to
have
a
very
high
ratio
of
of
that.
I
Another
question
is
around
the
issues
between
band
one
and
two
and
I
know
I've
a
personal
experience
with
residents
where
some
people,
possibly
depending
on
almost
slightly
subjective
view,
may
come
under
band
one
or
possibly
band
two.
This
can
be
particularly
with
things
like
children,
who've
got
special
needs
and
maybe
needs
a
little
bit
more
of
a
safer
environment,
for
example.
This
particular
case
I'm
thinking
of
in
mind
where
they
they
kind
of
a
banned
one.
They
were,
they
had
a
medical
notes.
That
say
this
is
a
band
one.
I
Really
this
person
really
needs
to
be
moved
quickly,
but
then
because
there
wasn't
and
it's
how
much
and
I
think
even
through
the
report,
we
do
see
quite
a
lot
of
banned,
Ones,
Still
I
know
lots
of
them
are
about
people
downsizing,
but
how
many
of
the
really
emergency
ones?
How
long
do
those
people
wait?
What's
the
average
wait
time
on
that
one?
And
it
was
on
page
35,
.2
2.7,
there's
a
question
around:
you
can't
be
you're
not
eligible.
I
If
you
have
legal
ownership
now
and
I
do
know
one
situation
with
breakdown
and
relationships,
which
means
therefore
you
you
need
to
move
out.
So
obviously
that
could
be
just
a
simple
breakdown
or
obviously,
if
there
was
a
domestic
violence
situation,
what
happens
in
those
scenarios?
Because,
theoretically,
if
they've
got
co-ownership
of
a
property,
they
may
not
then
be
eligible,
so
I
don't
know
how
that's
dealt
with
and
then
the
last
one
was
I
noticed
on
the
local
connection,
question
that
seemed
to
be
quite
a
tough
criteria
now
I
think.
I
Traditionally
it
used
to
be
a
lot
more
generous
where,
if
you
had
family
and
things
in
an
area,
you
could
move
I,
don't
know
if
that
was
something
for
quite
a
long
time
ago,
but
so
what
that
now
seems
you
have
to
have
a
really
strong
case
to
put
to
stay
there.
So
if
somebody
wants
to
move,
how
do
you
deal
with
those
sort
of
scenarios
and
that's
my
law?
Thank
you.
E
In
terms
of
the
local
connection
it
used
back
in
prior
to
2015,
it
used
to
be
an
open
housing
register
and
anybody
could
join
so
the
criteria
has
stayed
the
same
ever
since
2015
and
it
is
about
you,
know,
employment
and
residency
in
the
area,
but
there
are
also
some
exceptions
to
that
where
the
two
years
don't
need
to
apply
and
I'm
just
thinking
around
sort
of
domestic
abuse
cases
or
the
need
to
provide
and
receive
care
and
support.
That
would
be
another
reason
as
to
why
the
residency
wouldn't
apply.
E
Yeah
yeah,
we'll
we'll
send
you
the
details
on
the
band.
One
I
mean
band
one,
it
is,
it
is
our
a
high
criteria,
so
it's
you,
you
would
meet
that
or
you
don't,
but
we
can.
You
know
the
waiting
times
will
be
dependent
on
the
size
of
accommodation,
location
Etc,
but
we
can
send
that
over
to
you.
I
C
C
We
can
tell
you
how
many
of
those
single
people
on
the
housing
register
are
living
with
relatives
and
we
can
break
that
down
for
you
and
send
that
again.
The
written
answer
everything
so.
I
E
So
again,
it's
it's
down
to
the
individual
assessment,
so
it's
not
an
automatic.
If
you
have
a
legal
interest,
so
we're
doing
an
individual
assessment,
there
could
be
circumstances
where
someone
has
a
legal
interest
in
a
property
where
they
could
qualify
to
join.
So
it's
not
an
automatic
exclusion.
But
if
that
person
has
other
resources
that
might
resolve
the
problem,
then
then
that's
the
sort
of
Direction
you'd
be
picking.
Somebody
in
and
domestic
abuse
would
be
something
aside
of
that
and
and
for
yeah
for
older
persons.
Accommodation
also.
A
Councilor
Harvey
and
I've
got
Chancellor
Compton,
Burnett
and
I
may
have
a
question
depending
what
comes
out.
Thank.
F
You
chair,
okay,
to
pick
up
where
colleagues
have
left
off
on
the
two-bedroom
family
issue
in
Flats.
I
just
think
there
is
a
really
important
connection
to
be
made
between
what
we're
seeing
in
terms
of
case
work
and
the
pressure
and
the
result.
You
know,
covid
obviously
has
uncovered
a
significant
amount
of
issue
in
regard
to
flooded
accommodation,
but
more
than
that,
it
was
already
there
and
it
was
a
growing
issue.
F
So
at
the
moment,
and
a
good
example
of
where
we've
got
to
is
that
of
all
the
affordable
housing
that
was
produced
last
year.
62
percent
of
it
was
flats
and
in
fact
the
majority
in
terms
of
the
flatted
accommodation,
was
two
bedroom
Flats
we're
building
two
bedroom
Flats
to
house
families
in
that's
the
context
at
which
it's
set.
F
F
F
I
get
that
sorry,
if
I
totally
get
that,
but
my
point
is
nonetheless
that
of
the
new
stock
that
is
being
built.
There
are
no
three
bed
Flats
in
that
new
stock
and
more
than
that,
the
majority
of
the
new
stock
in
terms
of
two
beds
is
two
bed
Flats
and
that's
it.
So
the
context
of
the
two-bedroom
issue
is
there
in
lots
of
different
ways.
I
think
it's
worthy
of
exploring
I
really
think
delving
into
this
and
understanding
this
in
a
much
better
way,
and
actually
I'd
like
to
see
a
recommendation
that
we
don't.
F
You
know
how
we
deal
with
the
two
bedroom
issue
is
looked
at
in
more
depth,
but
also
that
families
are
allowed
back
on
the
register
and
I
know
you
say
it's
a
choice,
but
it's
also
having
an
informed
choice
of
it,
not
being
a
Hobson's
choice
in
a
sense,
and
it
is
a
difficult
issue.
I'm
not
saying
it's
one,
that's
easy
to
deal
with,
I
just
think
the
principle
of
allowing
families,
particularly
where
they're
forced
into
positions
of
having
to
get
medical
advice
and
support,
which
can
be
incredibly
difficult
at
the
moment.
F
Incredibly
difficult,
particularly
for
very
young
children,
that
may
not
have
diagnosis
and
so
there's
a
whole
variety
of
reasons
that
come
up
and
it
comes
back
to
individual
cases.
I
know,
but
we're
seeing
case
after
case
after
case
after
case
and
so
on,
and
it's
really
prevalent
and
some
of
our
newest
stock
is
actually
the
stock.
That's
causing
the
most
issue.
Some
of
the
newest
housing
that
we've
built
without
housing,
social
landlords,
is
the
actual
issue
of
the
problem.
F
C
Families
can
only
go
back
on
the
register
if,
if
they
meet
the
eligibility
criteria,
I
think
that
that's
the
thing
that,
if
people,
if
families
do
meet
the
eligibility
criteria,
we
will
assess
that
so
I,
don't
think
you
can
give
a
cart
launch
undertaking
for
every
single
family
to
be
on
the
register.
If
the
accommodation
that
they're
in
is
it
means
that
they're
not
in
a
housing
need
so
logistically
that
might
not
be
feasible.
C
I
would
want
to
give
you
some
assurances
as
well
around
sort
of
the
flattered
developments,
because
there
may
obviously
what
comes
off
the
development
treadmill
will
only
sort
of
be
influenced
relatively
recently
in
some
respects,
but
traditionally
the
housing
stocks,
70
percent
of
the
social
housing
stock,
is
either
Bungalows
or
houses,
so
actually,
where
you
may
get
a
couple
of
years
because
of
what's
been
delivered
within
that
figure
of
only
300,
it
may
not
necessarily
have
that
huge
transformational
effect,
because
the
majority
of
older
stock
was
three
bedroom
houses.
C
Is
that
one
other
thing
that
obviously
drives
the
allocation
policy
is,
is
the
objective
of
preventing
homelessness
and
we
need
to
be
very
careful
about
what
we
do,
which
prevents
the
aspirations
and
hopes
of
some
people
creating
homelessness,
further
down
the
line,
whether
that
homelessness
is
for
them
or
because
other
families
haven't
been
able
to
sort
of
have
that
time
on,
the
housing
register
a
priority
that
they
currently
enjoy
at
the
moment
that
they
then
become
homeless.
So
we
just
need
to
be
very
careful
at
looking
that
in
the
round,
I.
F
Think
that's
why
it's
worthy
of
having
a
much
in-depth
look,
because
you
can't
do
it
on
the
floor
of
the
committee.
This
is
where
a
tasker
finish
panel
comes
in
quite
handy
because
we
can
discuss
it
in
detail
and
we
can
really
get
under
the
skin
of
it.
I
think
the
other
aspect
for
me
that
we've
had
if
I
looked
on
page
20,
just
related
to
what
you
were
saying,
is
the
the
final
bullet
point
at
the
top
there
that
says
band.
One
priority
is
given
to
tenants
wishing
to
move
out
of
under
occupy
accommodation.
F
These
account
for
93
of
applicants
who
are
in
the
highest
band
one
so
examining.
Why
there's
that
blockage?
If
you
like?
What
is
the
issue?
That's
preventing
those
people
from
moving
on?
Well,
there's
lots
of
different,
but
I
just
think.
There's
layers
to
this,
where
we
could
pick
it
up
in
a
much
more
in-depth
conversation
with
you
to
understand
it
with
our
social
landlords
as
well,
because,
as
colleagues
have
said,
the
suitability
argument
comes
into
this,
and
so
does
the
criteria
argument
and
the
nominations
element
that
they
have
control
over.
C
Think
I
think
we
do
go
to
a
lot
of
trouble
every
time
we
bring
these
reports
back,
because
we
know
that
these
issues
have
cropped
up
sort
of
perennially.
So
we
so
that's.
There
is
an
element
about
there's,
not
much
more
statistical
stuff
that
we
can
deliver.
It's
all
around
sort
of
the
the
the
discussion
around
the
the
Practical
implications
of
that,
but
also
relating
that
to
the
policy
as
well
and
and
by
all
means
a
task
and
finish.
You
know,
group
exactly
what
will
help
sort
of
investigate
that.
C
A
I
just
saw
it:
I
took
counselor
Harvey,
so
these
issues
you're
arising
at
the
moment.
This
is
the
idea
of
having
a
task
and
finish
so
we
can
feed
it
back
in
because
some
of
the
stuff
we're
talking
about
is
not
really
allocations.
It's
policy
that
should
be
going
to
another
community,
so
I
I
think
we
can
do
quite
a
bit
that
way
because
we're
going
to
it's
all
worth
the
officers
are
following
this
actual
policy.
I
I
was
going
to
say:
would
it
be
that
for
the
task
and
finish
group,
this
possibly
will
go
with
eph
as
well?
Would
it
be
something?
Is
that
how
it
would
that.
J
H
You
yes,
I
completely
agree
that
the
the
amount
of
and
type
of
social
housing
that's
coming
forward
is,
it
must
be
reviewed,
I
mean
if
I
look
at
the
winkleberry
Regeneration
project
we've
got
52
two-bedroom
Flats,
planned
I
would
love
to
know
who
those
two
bedroom
Flats
will
suit,
because
I
don't
think
it's
families
I
can't
think
of
anybody
else
who
would
particularly
want
them
so
and
we've
got
how
many
have
we've
got.
We've
got
about
56
yeah
about
58
one
bedroom
Flats.
H
Well,
if
we've
got
so
so
so
much
need
for
the
two
bedroom
Flats,
then
perhaps
we
should
be
shifting
some
of
those
two
bedroom
Flats
into
one
bedroom
Flats.
The
other
thing
I
wanted
to
mention
was
about
the
addendum
that
came
forward
on
the
1st
of
April
about
the
Regeneration
decanting,
because
I've
I've
got
a
few
unhappy
residents
in
the
Woodbury
Center
who
are
concerned.
That
Vivid
is
encouraging
them
to
leave.
Saying
you've
got
to
go
as
soon
as
possible
and
then,
when
they
say,
okay
well,
we'll
go
on
the
housing
register.
H
C
I'm
really
sorry,
if
that,
if
that's
the
impression
that
they're
getting
because
you
know
there
may
be
some
tenants
in
in
those
flats
that
might
not
be
entitled
to
the
home
loss
Provisions,
because
they're
not
assured
tenants
are
vivid,
but
you
know
in
terms
of
of
the
the
winklebury
residence
in
that
particular
Center.
There
are
an
inordinate
amount
of
housing
needs
within
that
Center.
That
can
only
really
be
addressed
by
alternative
Provisions.
C
So
I
really
don't
understand
where
that's
coming
from
and
if
that
is
anxieties
on
part
of
residence,
we're
quite
happy
to
go
back
to
to
Vivid.
So
they
can.
They
can
talk
to
those
residents.
The
num
I
I
mean
the
number
of
flats
that
are
coming
down
at
winklebury
center
from
those
figures
is,
is
more
than
actually
would
be
rebuilt
in
its
place
and
and
obviously
the
winklebury
proposals
do
also
include
some
proposals
for
new
four
bed
properties
as
well.
So
it
it's
a
potpourri
of
different
proposals.
Isn't
it.
G
H
I
think
the
the
issue
that
the
tenants
were
raising
was
was
that
they
were
being
encouraged
to
move.
You
know
and
almost
sort
of
slightly
scared,
because
I
can
imagine
you
know
the
we
don't
know
when
when
you're
going
when
the
Regeneration
is
going
to
happen,
so
you
need
to
sort
yourselves
out,
so
you
need
to
move
and
all
the
rest
of
it
as
opposed
to
just
giving
them
the
information
and
also
you
know
feeling
that
they're
being
walked
through
and
supported,
and
so
it's
really
just
can.
H
C
I'm
really
sorry,
if
that's
the
the
sort
of
impression
that
they're
left
with,
because
actually
what
Vivid
want
to
do
and
what
we
want
to
do
is
to
resolve
the
housing
issues
of
those
tenants
in
the
winklebury
center
because
they
are
the
most.
You
know
desolate
of
of
everyone
in
that
war,
because
it
is
the
winklebury
center
and
that's
the
whole
purpose
behind
their
sort
of
housing,
reload
generation,
housing
level
regeneration
there.
C
So
if
you've
got
names
and
addresses
come
back
to
us
or
we
can
organize
something
specific
for
tenants
to
sort
of
drop
in.
We'll
certainly
pick
that
point
up.
A
Okay,
I
don't
mean
to
be
rude,
but
can
I
just
say:
oh
you're
right
and
what
you're
asking,
but
it's
the
wrong
place.
Really
we
should
you
need
to
talk
to
the
officers
like
outside.
If
I'm,
honest
with
you
I
could
raise
a
couple
of
issues
in
my
own
world
and
we'll
be
here
all
night.
I,
don't
blame
you
for
doing
it
because
I
try
it,
but
really
we
need
to
keep
it
focused
on
the
the
the
allocations
at
the
moment
and
if
you're
getting
problems,
I
know
they
will
look
into
it.
K
Thank
you.
Thank
you
officers
for
your
report.
So
I
got
three
questions.
The
first
one
is
eventually
do
we
have
any
impact
on
our
housing
register
with
Channel
crossing
migrants?
That's
my
first
question
and
then
number
two
is
in
the
current
scenario,
assuming
that
we
won't
be
having
any
more
new
entries.
How
long
is
it?
K
How
long
is
is
going
to
take
to
clear
The,
unpaired,
4400,
backlog
and
and
third
question-
is
you
know
in
my
postback
I
regularly
get
complaints
from
my
residents
about
this
Housing
Association
they're,
not
you
know,
they're,
not
meeting
their
requirements
or
they're
not
responding
to
in
time
for
the
repairs
and
all
these
jobs
say
I
often
go
to
the
again
to
the
resident,
this
Housing
Association
and
I'm
at
the
mercy
of
the
managers.
To
respond
back
to
me.
Do
we
have
any
escalation
or
intervention
Channel
Through,
the
council?
C
Thank
you
shall
I
take
those
in
turn
in
terms
of
channel
Small,
Boat,
Crossings
and
Asylum
Seekers,
no
impact
on
the
housing
register
at
all,
because
that's
a
home
office
operation,
that's
outside
of
the
housing
register
and
those
Asylum
Seekers,
wouldn't
be
eligible
for
assistant
eligible
to
go
onto
the
housing
register.
So
that
has
absolutely
no
impact
in
terms
of
clearing
backlog.
I.
Think
it's
important
to
be
realistic,
that
for
every
person
that
that
gets
re-housed
there
will
be
a
newly
arising
need
somewhere
further
down
the
line.
C
So
I
would
be
very
surprised
if
any
housing
officer
in
a
local
Authority
could
predict
a
scenario
whereby
you
would
have
no
house
and
register
and
no
housing
need
in
your
area.
I'm
sure
it
would
be
very
nice
to
be
in
that
position,
but
because
of
newly
arising
need
and
increasing
numbers
of
households,
you're
unlikely
to
sort
of
penetrate
those
sorts
of
numbers
and
in
terms
of
escalation,
it's
we're
not
a
regulator
for
Housing
Association.
C
So
we
have
no
powers
apart
from
our
enforcement
Powers,
when
disrepair
is
an
issue,
but
we
obviously
do
have
relations
at
quite
a
high
level
and
throughout
sort
of
organizations.
So
we
do
offer
to
members.
If
you,
if
you
have
queries
or-
or
you
know,
you're
getting
blocks
then
come
through
to
us
and
we
will
escalate
through
our
channels
and
the
housing
Ombudsman.
F
C
We
have
a
decant
policy
in
our
allocations
addendum,
which
gives
priority
to
ensure
that
people
move.
Obviously,
the
housing
associations
have
their
home
loss
entitlement
policies
that.
So,
if
we're
coming
together
through
a
task
and
finish
group,
then
I
can't
answer
questions
on
what
their
policies
are
and
what
provision
they
make.
C
But
those
numbers
do
do
then
settle
and
and
come
back
onto
the
register
and
that's
why
we're
at
the
level
that
we're
at
now
compared
to
when
we
had
higher
numbers,
which
was
a
lot
of
those,
were
people
who
weren't
in
need
and
had
no
sort
of
indication
that
they
wanted
to
move.
But.
E
F
Yeah
for
me,
in
terms
of
understanding
that
process
and
in
terms
of
examining
it
again,
it's
just
an
area
that
a
task
and
finish
panel
should
look
at
and
again
we're
encouraged
to
do
this
in
task
and
finish
pedals
to
use
them
as
means
to
to
examine
and
look
at
policy
in
important
areas.
So
there's
a
few
areas
there
that
we
could
pick
up
and
run
with.
A
I
I
think
everybody
is
finished,
they're
just
going
over
the
recommendations
of
what
are
we
saying
as
a
committee
that
we
we're
going
to
set
up
a
task
and
finish
group
I'm
quite
happy
with
that
I
assume
everybody
else
is
and
the
terms
of
reference.
What
we
do
that
later.
A
C
A
F
Well,
I
mean
if
we,
because
I'm
obviously
filling
out
the
form
I've
got
looking
specifically
RP
policies
and
the
nominations
that
we
raised
earlier.
The
whole
I've
got
colleagues
talking
about
suitability
and
they
need
to
examine
the
suitability
criteria
and
so
on.
Examining
that
the
point
about
the
93
of
applicants
in
band
1,
who
were
in
underoccupied
accommodation
the
points
about
decanting,
the
point
about
effectively
understanding
the
review
process,
the
those
are
the
five
things
I'd
picked
out
of
the
colleagues,
but
in
terms
of
filling
out
the
form.
F
J
It
wasn't
quite
fill
out
the
form
it
was
agree,
the
terms
of
reference,
so
Kate's,
obviously
offering
to
assist
members
in
pulling
together
a
terms
of
reference,
the
task
and
finish
Group,
which
can
then
be
circulated
to
members
for
any
further
Amendment,
and
it
can
be
adopted
at
the
next
committee.
I
A
A
A
J
I
will
so
what
you
have
in
your
agenda
papers.
Is
our
standards
closure
report
that
we
use
for
projects
in
normal
circumstances,
these
in
future
will
go
to
Performance
panelists,
that's
part
of
their
terms
of
reference.
J
Obviously,
the
main
focus
of
the
performance
panel
that
we
had
recently
was
to
look
at
other
things,
which
Council
testing
will
touch
on
as
a
later
agenda
item
and
actually
thought
it
might
be
quite
useful
for
the
committee
to
actually
see
one
of
the
closure
reports
looks
like,
as
these
are
part
of
the
new
program
management
office
procedures
that
we've
adopted
as
a
council.
In
terms
of,
obviously,
it's
very
good
practice
to
actually
review
what
you
are
trying
to
achieve.
When
you
started
the
project,
did
you
actually
achieve
them?
J
J
J
J
Just
just
summarize,
the
bullet
points
obviously
developing
a
digitally
skilled,
Workforce
and
obviously
to
empower
staff
to
exploit
information
and
data
in
order
to
help
support
the
customer
experience
and
deliver
the
you
know:
end-to-end
services
providing
a
modern
working
environment,
which
was
obviously
meant
to
be
conducive
to
well-being,
flexibility
and
productivity,
very
much
hoping
to
help
in
their
attention
and
recruitment
of
staff,
modernizing
technology
to
meet
the
needs
of
the
organization
challenging
our
traditional
management
culture
and
introducing
new
approaches
to
the
high
performing
teams,
innovating
and
adopting
best
practice
across
all
service
areas,
and
obviously,
talking
about
introducing
efficient,
productive
and
flexible
working
practices.
J
J
So
I
think
it's
really
important
to
understand
that
whilst
the
development
of
the
building
was
one
element
of
it,
the
actual
entires
program
and
scheme
was
about
a
much
wider
activity,
and
so
what
it
also
was
aiming
to
do
was
to
provide
an
environment
that
supported
agile,
working,
cultural
change
and
better
utilization
of
the
Civic
campus
and
obviously
streamlining
our
footprint
and
bringing
it
all
into
one
building.
J
And,
as
you'll
be
aware,
the
parts
of
the
building
has
now
been
led
to
another
public
sector
partner,
bringing
in
a
you
know
in
excess
of
250
000
pounds
a
year.
So
on
page
48.
J
Was
Circa
10
million
pounds,
and
given
that
we
were
uncertain
as
to
what
the
Town
Center
strategy
was
going
to
look
like
with
what
this
campus
would
look
like,
it
was
possible
that
we
would
spend
that
money
in
a
very
short
period
of
time
then
be
doing
something
else
with
the
building.
So
the
decision
was
taken
by
Council
that
actually
it
would
be
a
refurbishment
to
support
smarter
ways
of
working,
so
obviously
I
won't
read
them
out,
but
obviously
it
talks
about
what
was
inside
and
what
was
outside
of
scope.
J
But
many
of
the
things
that
we
would
love
to
have
done
for
a
climate
change
effect
would
have
been
the
major
refurbishment
of
the
building
and
we
were
unable
to
do
that
in
the
budget
that
was
allocated
so
in
terms
of
the
what
the
project
was
trying
to
achieve
that.
Actually
all
areas
of
the
scope
have
been
delivered
and
as
part
of
the
ongoing
activity,
whilst
it
was
originally
outside
of
scope.
J
There's
an
area
of
land
outside
of
the
old
canteen,
which
will
be
developed
and
money
has
been
put
aside
for
that
in
terms
of
providing
an
outdoor
space.
For
both
officers
and
members,
so
that
you
can,
you
can
have
meetings
there
Etc,
but
it's
also
about
well-being,
and
it
was
very
much
something
that
came
through
the
staff
survey
in
terms
of
we
would
like
an
outdoor
space.
J
Obviously
I
could
go
to
the
park
clearly,
but
obviously
this
just
allows
for
you
know
that
that
sort
of
Greater
well-being
element
so
page
49
then
takes
each
of
those
key
objectives
and
says
what
the
objective
was
and
what
the
outcome
was
and
whether
we
feel
it
was
achieved.
J
So
again,
if
you
look
down
that,
that's
not
it's
not
completely
focused
on
did
we,
you
know,
put
in
new
desks
and
new
computers,
and
things
like
that.
It
was
very
much
about.
Did
we
manage
to
you
know
rationalize
the
campus?
Yes,
we
did
did
that
reduce
our
carbon
footprint.
Yes,
it
did,
did
it
actually
generate
an
income
stream
to
the
council?
Yes,
it
did
so
from
our
point
of
view
in
terms
of
what
we
were
trying
to
achieve
from
that
objective.
That
was
achieved
in
terms
of
flexibility.
J
You
know
working
at
the
most
effective
time
in
the
hope
of
a
location
or
come
on
to
members
views,
but
in
terms
of
Staffing
that
we've,
actually,
you
know
pretty
much
when
the
report
was
originally
written,
97
of
Staff
would
sign
their
new
contracts
and
the
residual
ones
have
now
been
resolved,
and
so
you
know
we
do
have
clearly.
We've
introduced
our
flexible
working
and
in
terms
of
recruitment
of
tension
that
has
been
incredibly
important
in
terms
of
new
staff,
particularly
coming
into
the
organization
and
looking
for
that
hybrid
working
situation.
J
Obviously,
we've
had
to
introduce
you
know
in
terms
of
it's
an
output-based
environment
rather
than
being
able
to
see
somebody
sat
at
a
desk
and
saying,
therefore
they
must
be
working
effectively,
so
we've
obviously
had
to
look
at
our
management
programs
and
we've
implemented
that,
and
obviously
we
put
in
enabling
and
supporting
environments
to
allow
people
to
have
that
better
balance
between
work
and
home
life.
J
Obviously,
it
very
much
clearly
knows
that
there
is
still
bedding
in
process
with
some
members
really
still
struggling
with
that
concept,
and
we
continue
to
work
with
those
members.
Particularly
in
terms
of
you
know,
the
you
can
still
speak
to
an
officer
just
because
they're
not
physically
present
and
it's
actually
working
with
members
to
move
that
process
forward,
page
so
obviously
sustainable
working
practice
through
digital
and
to
reduce
travel,
creating
this
marketing
worker
environment.
J
So
obviously,
clearly
we
have
adopted
that
and
the
ongoing
piece
of
work
around
continuing
to
develop
a
strong
and
resilient
Workforce.
Obviously
we
do
an
awful
lot
of
work
through
our
HR
teams
on
well-being
and
when
that's
a
continuous
program
of
activity,
but
in
terms
of
what
we're
originally
trying
to
achieve
as
part
of
the
project.
Obviously,
the
project
has
to
come
to
an
end
at
some
point,
so
that
line
is
now
drawn,
but
that
activity
is
ongoing.
J
So
in
terms
of
what
benefits
did
we
perceive?
And
so
obviously,
we
were
hoping
to
achieve
a
commercial
income
which
was
which
obviously,
we
have
supporting
the
climate
change
agenda
and
that's
obviously
recorded
in
the
climate
change
action
plan
and
that
collaborative
workspace.
J
Obviously,
we've
had
the
laptops,
mobile
devices
and
we'll
come
on
to
the
Lessons
Learned.
You
know
the
meeting
rooms
varies,
the
I.T
improvements.
Obviously,
we've
introduced
the
new
flexible
working
clause
and
then
we
identified
a
number
of
measures
that
linked
to
reports
that
go
to
HR
committee
and
some
of
the
kpis
ETC
around
trying
to
you
know
capture
how
some
people
are
working.
J
Now,
interestingly,
we
have
just
conducted
our
a
benefit
survey
with
all
staff
as
part
of
the
payment
benefits
review
and
obviously
that
information
will
be
coming
back,
but
over
two-thirds
of
our
staff
have
indicated
they're,
either
satisfied
or
very
satisfied
with
the
new
hybrid
working
arrangement
and
how
much
that's
improved
their
sort
of
home
and
work
life
balance.
So
from
our
from
the
Project's
point
of
view.
That
is
a
success
in
terms
of
what
we
were
trying
to
achieve
the
then
the
benefits
realization
in
some
further
detail
is
obviously
detailed.
J
On
page
51,
I
think
that
is
I
can't
quite
see
the
number
and
you
will
see
if
you've
had
a
chance
to
read
through
them.
It
quite
regularly
refers
to
the
fact
that
members,
not
all
members,
weren't
necessarily
completely
on
board
or
happy
with
some
of
the
activities
that
have
been
introduced,
so
we'll
come
on
to
that.
In
terms
of
the
lessons
learned.
J
Obviously,
we
identify
throughout
the
program
a
number
of
risks
and
issues,
and
so
they're
listed,
but
of
course,
obviously
we've
as
we've
now
implemented
the
program.
Obviously,
we've
been
able
to
overcome
those
issues,
one
of
the
biggest
issues,
obviously
that
we
were
implementing
this
during
covid-19
availability
of
contractors,
availability
materials.
J
It
was
a
major
issue,
but
fortunately
we
were
still
able
to
come
in
under
budget
for
the
delivery
of
the
scheme.
There
was
a
when
this
report
was
written,
which
was
sort
of
last
Autumn.
There
were
some
outstanding
items
of
actions,
they've
all
now
been
completed,
but
they
are
listed
for
information.
So
some
of
those
things
are
things
like
soundproofing
of
the
committee
rooms.
J
They
were
just
things
that
need
to
have
done,
and
the
cabinet
rooms
are,
oh,
the
beauty
ones
just
say
are
now
available
for
use,
so
we
had
the
final
test
today.
So
this
might
be
your
last
meeting
in
here.
You
never
know.
K
J
J
That
has
been
achieved,
but
clearly
there
are
always
Lessons
Learned
along
the
way
and
I
did
share
this
with
the
group
leaders
back
in
September
October
time
last
year
and
and
I've
had
many
conversations
about
it,
and
that's
we've
tried
to
reflect
that
in
the
words
that
we
have
here.
J
So
the
first
lesson
learned
is
very
much
around
member
engagement,
so
that
went
all
the
way
back
to
did.
We
know,
was
it
very
clear
and
transparent
about
what
we
were
voting
on
in
the
first
place,
so
actually,
when
you
bring
in
major
programs
forward,
actually
perhaps
they
shouldn't
just
be
part
of
one
section
of
the
budget
report,
because
actually
the
focus
might
be
on
something
else.
J
So
it's
a
very
valid
point,
and
so
obviously
we
will
look
to
see
how
we
bring
these
types
of
schemes
forward
in
future,
so
that
people
are
very
aware
of
what
it
links
to
what
we're
trying
to
achieve,
and
you
know
because
there's
a
difference
between
the
scoping
of
the
project
and
then
actually
member
engagement.
So
in
terms
of
that
kind
of
clear
up
front,
this
is
the
decision,
we're
asking
you
to
make
type
of
conversations
and
being
very
clear
about
it.
J
There
was
also
it
became
very
apparent
that
we
didn't
have
early
enough
engagement
with
members
at
the
earlier
stages
of
scoping.
So
by
the
time
we
were
briefing
members
it
was
kind
of
this
is
what
we're
doing
and
then
a
sort
of
almost
a
retrospective
discussion,
or
is
there
other
things
that
we
can
amend
that?
Actually,
you
know
suit
members
will
frequently
and
of
course
we
did
do
the
member
survey
and,
as
always,
the
very
big
spread
of
what
what
members
want
to
achieve.
J
So
you
know
we
were
never
going
to
be
able
to
achieve
everything
that
every
member
wanted,
because
there
was
a
literally
a
in
some
scenarios.
It
was
50
50
and
trying
to
take
the
most
logical
solution
and
then
I
think
also
having
much
clearer
feedback
and
action
plans
to
address
members
concerns.
So
I
think
that
seems
not
looking
like
many
words
to
the
many
conversations
that
I've
had
around.
J
You
know
members
expectations
and
what
they
would
like
to
have
seen
achieved,
but
I
think
it
does
summarize
some
of
the
actions
that
we
can
take
to
make
sure
we
try
and
address
that
going
forward.
There
were
other
things
that
were
just
so
that's
that's.
You
know
we,
we
categorize
the
lessons
learned.
So,
from
our
point
of
view,
that's
an
improvement
action.
J
We
then
have
some
sort
of
challenge
items,
so
it's
actually
making
sure
that,
just
internally
the
right
teams
are
engaged
at
the
right
stage.
So
something
as
simple
as
wanting
to
put
new
premise:
new
signage
up
on
the
premises.
We
actually
have
to
have
planning
permission
and
that
wouldn't
have
occurred.
So
you
know
we
need
to
make
sure
we
are
actually
having
those
conversations
So
that
obviously
then
delayed
that
activity
actually
happening
until
all
the
right
regulations
and
that
were
in
place
the
front
door.
J
Obviously
we
have
a
policy
in
terms
of
you
know
how
you
can
use
the
shield
apparently,
but
again,
if
these
things
come
out
in
the
Washington
terms
of
you
know,
just
understanding
these
things,
so
there's
lots
of
things
listed
that
are
about
challenge
about
things
that
we
found
and
making
sure.
Actually,
how
can
we-
because
this
goes
into
like
a
corporate
register
of
lessons
learned
so
that
all
projects
going
forward?
They
should
be
reviewing
that
to
make
sure
that
they
pick
up
any
issues.
J
Now
they
shouldn't
have
an
issue
with
the
signage
on
the
building,
but
it's
what
the
principal
is
about,
actually
engaging
with
the
appropriate
services.
J
I
think
one
of
the
key
issues
I
think
that
had
we
not
had
the
covid-19
pandemic,
we'd
have
had
a
very
different
approach
to
the
cultural
change.
So
obviously
overnight
because
of
you
know,
regulations
and
other
governments,
and
you
must
all
work
from
home.
Actually
it
the
cultural
change
was
massive.
It
has
to
be
escalated
on
behalf
of
the
project
and
we
would
have
had.
We
need
to
think
about
how
perhaps
we
would
have
taken
that
challenge
if
we
hadn't
actually
had
that
Advantage.
J
So
again,
that's
on
here
another
one
that
was
a
particular
issue
for
members
was
the
actual
I.T
kit
that
was
selected
and
the
trial
period.
So
again,
actually
some
of
the
groups
did
put
forward
members
to
trial
some
of
the
devices,
and
you
know
it's.
It
would
have
been
impossible
for
every
member
to
trial
every
device.
J
So
obviously
we
asked
group
leaders
to
actually
put
forward
people
that
perhaps
somebody
who
might
struggle
somebody
who
wouldn't
find
it
really
easy,
but
actually
I,
don't
think
we
gave
sufficient
time
sufficient
access
to
trainee
on
how
to
use
the
devices
and
certainly
didn't
give
enough
a
notice
in
terms
of
the
feedback
forms
in
terms
of
what
did
you
really
think.
So
there
was
some
significant
Lessons
Learned
there
I
think
and
then,
in
terms
of
overall
program
governance,
you
know
we
we
also
look
at.
Did
we
completely
comply
with
our
new
pmo
guidance?
J
And
you
know
there
are
a
few
bits
in
there
that
actually,
when
we
reviewed
the
project,
actually
we
didn't
so
again.
It's
lessons
learned
about
how
with
good
Governors
taking
projects
forward
and
then
in
terms
of
and
these
and
then
there's
some
more
Improvement
ones
in
terms
of
understanding
how
we
could
better
use
change,
Champions
and
perhaps
on
our
change
Champions.
We
should
have
had
members,
but
a
lot
of
Officer
change
Champions,
but
not
many
member
change
champions
and
also,
in
terms
of
you
know,
sort
of
the
communication
with
staff.
J
Actually,
at
that
times
we
felt
we're
putting
a
lot
of
communication
out,
but
then
still
getting
the
same
questions
back
so
obviously
those
mechanisms
that
we
were
using
weren't
as
effective
as
we
hoped
they
were.
So
again
we
can
review
those
and
also
in
terms
of
if
we've
taken
our
a
decision
to
undertake
an
action.
J
Actually,
what's
the
implication
of
that,
have
we
actually
put
the
right
resources
in
place
in
order
to
be
able
to
achieve
that
in
the
timeline
that
we
assumed
so
there's
quite
a
broad
spectrum
of
Lessons
Learned
there,
and
we
have
tried
to
reflect
a
number
of
the
conversations
I've
had
with
members
over
the
period.
Obviously,
it's
not
meant
to
list
out
every
single
issue
it,
but
it's
very
much
about
actually
what
was
the
engagement
in
the
first
place,
but
I
think
so.
The
closure
statement
is,
you
know.
J
J
Yesterday
we
had
a
a
joint
sort
of
debt
advice
day
with
cab
using
the
space
downstairs
massively
well
attended,
really
brilliant
feedback,
and
that
was
the
intention
of
that
space.
In
terms
of
how
can
we
actually
utilize
what
was
quite
a
dingy
reception
area-
and
you
know
things-
we've
opened
it
up
and
it's
being
used
for
a
whole
raft
of
different
reasons.
So,
to
some
extent
the
space
in
the
building
is
being
used,
how
we
intended
it
to
be,
and
certainly
the
feedback
we're
getting
from
staff.
J
In
the
main,
because,
obviously
there'll
always
be
a
few
people
that
don't
like
homeworking,
you
know
is
that
they
are
really
content
with
the
ability
to
actually
have
that
hybrid
working
and
in
all
honesty
for
every
negative
or
concern
raised
by
a
member
I've
had
a
positive
feedback
as
well.
So
again,
it's
how
do
you
get
that
right,
mix
and
I
think
the
biggest
concerns
were
around
the
size
and
location
to
some
extent
of
the
committee
rooms.
J
Obviously,
the
intention
was
for
them
to
be
accessible
and
therefore,
on
the
first
floor
and
after
many
designs
that
was
the
the
best
fit
for
that
space.
If
you
like,
but
again,
we
could
have
had
earlier
engagement
with
members
in
terms
of
before
those
decisions
were
made.
So
I
think
that's
one
of
the
key
Lessons
Learned.
J
So
that's
kind
of
just
you
know,
feeding
back
that
report
to
say
in
future
that
will
go
to
Performance
panel,
for
that
kind
of
who,
hopefully,
would
have
actually
had
the
project
be
reported
to
them
throughout
the
period
as
well.
So
hopefully
it's
not
a
massive
surprise
to
them
when
they
get
the
closure
report,
so
that
was
it
for
me.
L
Thanks,
thank
you
chair.
Obviously,
middle
of
covid
is
not
a
great
time
to
have
a
change
management
project,
but
so
I
appreciate
the
challenges.
L
Okay,
so
I'm
really
interested
in
looking
at
the
benefits
statements
on
page
51
and
on
the
measures
in
particular
and
I'd
like
to
I've,
got
a
few
questions
but
I'd
like
to
know
what
is
the
Improvement
in
productivity
in
in
what,
and
also
in
what,
where
there's
a
measure
that
I've
not
seen
there,
which
is
in
what
way?
Have
we
improved
Service
delivery
for
residents,
because,
obviously
that
is
our
reason
for
existing
for
all
of
us
and
so
I
I,
wonder
what
that
is
on
the
the
other
thing.
L
I'd
expected
a
project.
Closure
is
some
kind
of
costings,
and
apart
from
the
rental
income
since
June
22
I'm,
not
seeing
the
list
of
how
much
did
we
spend
on
this
and
making
it
happen
so
that
we
can
see
that
there's
a
sort
of
okay.
It
cost
us
this
much.
That
was
either
more
or
less
than
we
were
thinking
and
what
we've
got
for
that.
Is
this
I'd
love
to
see
something
like
that
and
including
stuff.
L
Like
the
you
know,
the
capital
costs
of
kids,
I.T
kit
and
so
on,
plus
the
renewal
costs
and
stuff.
That's
a
bit
disingenuous,
like
the
carbon
footprint.
Obviously
we
closed
the
whole
building,
but
actually
now,
instead
of
heating,
one
building
we're
all
heating,
presumably
our
houses
and
it's
a
kind
of
like
okay
come
on.
We
can't
just
Outsource
climate
change
factor.
I
would
like
to
understand
a
little
bit
more
nuanced.
L
What
the
the
cost
benefit
in
those
senses
and
then
the
other
thing
I
came
across
was
I,
think
there's
a
staff
survey
done
for
the
whole
scheme
and
I
think
it
was
during
covid,
and
we
apparently
in
this
survey,
148
employees
say
said
they
felt
disconnected
from
my
team
and
all
my
work
and
221
said
they
were
missing
face-to-face
interactions
with
colleagues,
I
I'm
guessing
that
timing
was
during
covert
because
the
re,
because
of
the
other
questions
that
were
put
in
there.
What?
L
J
We
haven't
seen
a
massive
Channel
shift
from
people
actually
being
very
positive
about
the
fact
actually
they're,
quite
like
a
virtual
meeting.
It
suits
them
around
their
working
practices.
We
still
have
customers,
obviously,
who
want
to
come
in
and
sort
somebody
which
you
know.
You've
asked
the
same
question
housing
this
evening.
So
from
a
customer
point
of
view,
actually
it
has
enabled
a
number
what,
whilst
I
appreciate
there
are
those
that
are
elderly.
It
would
find
it
difficult
to
have
a
virtual
meeting
Etc.
J
J
But
certainly
a
lot
of
our
residents
have
chosen.
Our
customers
have
chosen
not
to
revert
back
to
the
pre-covered
measure
of
having
to
actually
come
on
site
I'm
having
to
make
an
appointment.
A
lot
of
people
are
doing
things
digitally
through
the
actual
website
Etc.
So
obviously,
we've
still
got
our
appointment
system.
People
can
still
come
in
and
we
still
have
phone
calls.
Obviously
the
housing
was
starting
to
do
the
visits
again,
but
actually
a
significant
proportion
of
people
that
were
previously
coming
on
site.
J
Don't
come
on
site
anymore
and
there's
an
indication
through
the
resident
survey
that
that's
their
preferred
method.
Obviously
the
customer
experience
piece
of
work
we're
currently
doing
is
about
proving
that
in
terms
of
what
actually
is
the
customer
experience
from
end
to
end
in
terms
of
the
financial
information?
Obviously,
that's
reported
through
monitoring,
but
certainly
happy
to
provide
you
with
a
statement,
and
so
in
terms
of
the
overall
projects
and
not
just
the
workspace
bit.
We
came
in
about
20
000
pounds
under
budget,
which
actually
is
quite
impressive.
J
If
I
do
say,
for
myself
would
think
you
know
the
material
issues
and
contractors
and
delays
from
the
point
of
view
of
actually
getting
hold
of
certain
materials
and
that
during
the
Kobe
process,
and
definitely
obviously
this.
This
was
in
train
before
covered
hit.
It's
just
that.
Actually
what
Cove
had
helped
with
to
some
extent
was
the
channel
shift
in
terms
of
a
lot
of
people.
J
So
in
the
same
staff
survey,
you
will
get
the
alternative
opinion
as
well.
So
you
know
you're
very
welcome
to
have
a
copy
of
the
whole
staff
survey,
but
actually
I.
We
did
two
actually
one
very
early
on
which
was
just
about
wasn't
anything
to
do
with
smart
ways
of
working
it
was
about.
How
are
you
feeling
about
the
fact
that
you're
being
enforced
to
work
from
home
Etc
and
initially
we
did
have
a
number
of
people
that
were
really
struggling
and
whether
that
was
because
of
workspace
in
the
home
mental
health?
J
You
know
well-being
issues.
Obviously
some
of
those
were
dealt
with
on
individual
basis,
including
the
buildings
didn't
well.
The
dean's
building
did
but
Parklands
was
open
throughout
the
whole
of
the
pandemic,
in
order
for
people
with
well-being,
issues
or
Service
delivery
issues
to
be
able
to
come
in
and
actually
work
on
site,
and
so
actually,
whilst
we
had
people
say,
do
you
know
what
we
do
really
miss
the
water
cooler
conversations?
We
do
really
miss
the
team
input.
The
same
people
were:
we've
really
liked
working
from
home,
we've
already
enabled.
J
So
obviously,
we
took
all
of
those
results
and
actually
our
head
of
HR
and
OD,
along
with
her
team,
looked
at
all
those
results
and
we
tailored
information
and
support
whether
it
was
covered
related
or
actually,
as
a
result
of
the
ongoing
requirement
to
you
know
for
changing
location
for
some
people's
contracts.
There
was
lots
of
support
and
information
that
was
provided
to
all
of
our
members
staff
in
terms
of
how
we
could
support
them
going
forward
and
oh
I,
don't
think
that
was
it.
J
You
know
in
terms
of
was
a
lot
of
this
about
covid.
Yes,
a
lot
of
it
was
around
the
covert
activity,
but
obviously
from
smarter
ways
of
working
point
of
view.
By
the
time
people
were
back
on
site
or
could
come
back
on
site.
We
actually
struggled
to
get
people
to
come
back
in,
so
we
anticipated
struggling
to
get
people
to
actually
work
from
home.
That
was
obviously
taken
out
of
our
hands
and
actually
what
we
find
is
people
are.
J
J
So
that's
the
kpis
that
you're
seeing
that
come
through
the
performance
panel,
our
people,
you
know
of
cheating
their
objectives
through
their
annual
appraisals,
and
so
that's
how
we
are,
if
you
like,
to
some
extent,
monitoring
whether
people
are
doing
what
they're
supposed
to
be
doing
within
the
roles
that
they
have
and
as
I
say,
some
of
these
other
ones
will
be
tested
through
staff
surveys
that
will
get
reported
back
to
HR
Committee
in
terms
of
that
longer
term,
well-being
and
Improvement
or
provision
of
services,
and
obviously,
when
we
did
the
staff
at
the
resident
survey
last
year,
that's
after
two
years
of
covid
and
a
postcode
period
and
we're
still
obviously
getting
very
strong
results
from
our
residents
in
terms
of
their
satisfaction
with
services.
J
I
won't
mention
the
the
elephant
in
the
room,
obviously,
but
the
so
I
think.
From
that
point
of
view,
that's
how
we've
been
measuring
it,
but
as
I
say
in
terms
of
that
customer
experience
and
satisfaction,
that's
what
we're
looking
at
as
a
completely
separate
piece
of
work,
so
that
we
can
actually
understand
how
people
are
currently
contacting
us.
J
A
A
Trying
to
be
nice,
but
it
needs
more
feedback
from
the
counselors,
because
it's
not
as
straightforward
as
maybe
you
work
in
the
building.
All
the
time
not
many
counselors
come
in
now.
I
do
quite
often
just
to
upset
a
few
people,
but
but
the
idea
is
we:
we
need
more
feedback
as
counselors,
not
cabinet
members,
but
as
counselors
to
be
elected
and
when
you
do
get
hold
of
officers
we
get
what
you
know.
We
know
what
we're
doing
they're
very
good
to
us.
If
you
can't
I
find
it
frustrating.
A
J
So
in
terms
of
the
expenses,
obviously
we
have
guided
staff
to
the
money
they
can
claim
back
from
from
hmrc
in
terms
of
those
activities
we're
unable
to
pay
specific
expenses,
because
actually
they
would
have
to
provide
a
number
of
different
evidence-based
and
it
would
be
incredibly
difficult
for
us
to
administer,
and
so
that
decision
was
taken
by
the
head
of
paid
service
in
conjunction
with
unison
and
the
header
paid.
J
So
the
head
of
HR,
obviously
I'm
sure
you're,
aware
of
the
fact
that
all
staff
below
chief
officer
received
a
300
pound
cost
of
living
payment
in
January,
hopefully
you're
aware
of
that.
So
of
course,
the
living
payment
was
made
to
all
staff
of
300
pounds
in
January,
but
not
the
chief
officers
and
the
reason
and
the
sum
of
money
determined
was.
It
was
a
standard
sum
of
money
to
all
staff,
but
recognizing
that
lower
paid
staff,
it
would
be
worth
more
to
them
than
it
is.
J
If
you
like
to
higher
paid
staff-
and
obviously
we
continue
to
monitor
that
position
and
up
very
clearly
if
we
have
members
of
Staff
who
feel
that
they're
unable
to
afford
to
run
the
heating
at
home,
clearly
they
can
come
on
site
100,
so
I'm
not
saying
they
cannot
come
into
the
office.
So
again,
that's
down
to
individual
team
managers
to
work
with
their
staff
to
understand
and
what
that
is,
and
it's
not
on
an
individual
basis.
J
J
It
is
RIT
team
that
pick
up
the
phone,
so
one
of
the
things
we've
recently
looked
at
is
two
things
one
is
we
had
a
member
that
came
and
said
someone
phoned
me.
I
thought
it
might
be
important,
but
I
had
no
idea
who
it
was
so
because
they
were
really
conscientious.
J
They
phoned
around
everyone,
they
thought
might
have
wanted
to
phone
them
and
clearly
that's
a
not
a
good
use
of
member
time,
and
so
what
we've
been
looking
into
is,
and
it's
still
under
review
in
terms
of
when
we
phone
out
of
the
authority
what
it
you
know,
is
there
a
protocol
in
terms
of
if
you're
an
officer,
please
leave
a
message
so
that
they
know
who's
phoned,
because
maybe
you
just
get
the
standard
amazing,
Stoke
and
Dean
number
so
we're
looking
at
gdpr
is
implications
around.
J
Is
that
possible
for
certain
types
of
calls
to
leave
the
extension
number
or
not?
But
in
any
event,
if
you're
contacting
the
authority,
every
single
phone
will
either
link
through
to
a
voice
a
proper
voicemail
or
to
a
team
voicemail
so
that
you
don't
get
a
hold
of
somebody.
At
least
you
can
even
mess
on
someone
that
will
come
back
to
you
and
but
obviously
that
doesn't
necessarily
mean
they
are
in
the
office
or
not.
It
doesn't
really
matter
whether
they're
physically
on
site
or
not.
J
If
that's
what
you
want
to
do
and
I
think
you
raised
a
really
important
point.
We
have
a
number
of
members
who
absolutely
prefer
to
contact
officers
virtually
and
prefer
to
actually
have
you
know
non-committee
meetings,
but
they
prefer
to
have
virtual
meetings
or
hybrid
meetings
because
they're
able
to
actually
accommodate
them
better
within
their
working
days.
J
So
again,
it's
important
that
we
offer
that
Suite
of
availability
to
try
and
you
know,
accommodate
all
member
requirements
rather
than
or
one
or
another,
and
so
I
think
we
have
a
handful
of
members
that
require
a
bit
more
support,
but
in
the
main
I
think
most
members
now
have
a
cop.
You
know
it's
the
wrong
word
I
know
but
adjusted
their
practices,
which
is
your
point
in
terms
of
we
should
have
had
the
conversation
in
the
first
place
to
see
what
those
practices
should
have
been.
A
Yeah
I
think
you've
answered
the
question
as
just
the
fact
that
it's
not
that's,
not
the
experience,
I've
had
and
I
don't
know
it
might
just
spin
the
phones
actually
because
I've
actually
got
through
to
people
and
I
just
cut
off
now
whether
they're
working
from
home
or
they're
on
holiday
or
I.
Don't
know,
let's
come
through
the
switchboard
before
now,
and
that
it's
might
be
just
teething
problems.
Things
like
that.
It's
not
not
a
major
issue,
but
in
these
raising
all
these
things.
A
L
Sorry
Chad
just
to
Echo
your
point:
I
was
cut
off
three
times
this
week
and
it's
it's
just.
It
is
frustrating
and
it
was
just
as
my
little
heart
hoped
I
was
being
picked
up
and
then
the
line
had
cut
off
and
go
dead
and
and
I
kept
kept
at
it.
But
it
does
happen.
I'm.
J
Afraid
and
I
think
that's
the
point
in
terms
of
there
shouldn't
be
any
difference.
If
you
phone
an
officer
whether
you're,
whether
they're
physically
sat
here
or
at
home,
it's
just
still
route
through
to
them.
You're,
absolutely
right.
There
will
be
times
that
they're
in
meetings
as
if
you
know
whether
they're
in
the
office
or
at
home,
they're
still
in
meetings,
they
might
just
be
in
meetings
virtually,
but
that
doesn't
mean
you
should
be
cut
off.
J
You
should
get
a
voicemail
ability
to
be
able
to
leave
a
message,
and
obviously
that
does
translate
it
into
a
text
message
as
well,
so
they
get
an
email
saying
that
you
phoned
as
well,
and
that
does
work
so
that
that's
why
we're
looking
at
how
have
people
set
up
their
voicemails?
And
it
may
well
be
that
there
are
some
individuals
who
still
haven't
done
that
appropriately
and
it
are
doing
the
the
sort
of
mystery
shopper
for
me
at
the
moment
in
terms
of
randomly
phoning
people
to
see
what
they
get.
J
A
So
we've
noted
that
the
only
thing
I
would
say
is
that
we
should
I,
don't
think
I
think
I
may
be
chating
mine
as
more
of
a
criticism.
It
wasn't
meant
to
be
a
criticism.
It's
trying
to
make
the
system
work
for
everybody,
but
we're
happy
to
note
that
yep
item
seven
performance
panel,
councilor
Tustin
I'll,
get
it
off.
I
Thank
you,
chair.
Okay,
we
agreed
with
the
performance
panel
that
I
would
give
an
update
on
when
we
met.
We
met
on
the
12th
of
January,
counselor,
Bose
and
cancer.
Couldn't
teacher
were
there
with
me
and
basically
the
just
to
remind
everybody,
the
terms
of
reference
with
a
review
of
the
quarterly
performance
monitoring
reports,
a
review
of
progress
against
council
plan
delivery
and
agreed
targets,
review
of
highlight
reports
relating
to
project
updates
and
project
closure
reports
and
a
review
of
service
areas
where
areas
of
concern
have
been
highlighted.
I
Now
we
didn't
have
any
project
reports,
that's
what
Sue
was
talking
about
like
the
smarter
ways
of
working
with
something
to
come,
but
we
did
have
the
these
figures
that
you've
got
in
front
of
you.
So
foreign
excuse
me.
So
what
we
did
was
basically
have
a.
We
focused
really
on
the
ones
that
are
non-green
status
and
the
general
consensus
from
the
meeting.
It
was
basically,
it
was
pretty
much
a
kickoff
meeting
of
the
panel
and
we
were
taken
into
consideration
that
performance
measures
at
this
point
of
Municipal
year
were
not
going
to
be
changed.
I
Obviously,
we
discussed
them
several
times
in
scrutiny,
so
much
as
we
might
like
to
see
certain
things
changed
Etc
we
we
had
to
accept.
That's
the
fact
where
we
are
in
the
year.
That's
it
is
what
it
is.
The
panel
also
agreed
that
reviewing
the
measures
used
could
be
discussed
in
future
meetings
to
scrutinize
and
ensure
that
the
most
appropriate
targets
and
measures
were
being
used
and
I
believe
it
was
also
agreed
to
have
some
more
definitive
so
sorry
to
have
definition
of
the
measures
for
members.
I
I
So
the
main
points
going
through
the
report,
we
had
I
think
some
of
the
some
of
the
definitions
of
giving
topics.
It
was
positive
litter,
which
means
there's
litter,
that's
collected
in
bins,
as
opposed
to
negative
litter,
which
is
stuff
that
is
discarded
on
the
ground.
So
there
was,
there
were
the
sorts
of
definitions
we
didn't
know.
I
First,
one
I've
got
down
here
was
decreasing
Garden
waste
collection
was
discussed,
which
was
in
Q2
was
red.
This
was
attributed
to
the
temporary
suspension
of
the
service
in
Q4
and
new
subscribers
not
being
able
to
join
between
October
and
April.
I
Excuse
me
is
anticipated,
there'll
be
a
big
pickup
in
the
spring
residents
tend
to
sign
up
so
the
next
one
was
the
number
of
homeless
households,
that's
obviously
dramatically
increased,
and
that
was
basically
down
to
the
cost
of
living
crisis
and
also
the
full
removal
of
post-covered
eviction
restrictions.
That's
also
going
to
continue
to
be
a
challenging
Target,
which
we
recognized
and
obviously
a
sad
situation
that
we
live
in.
The
next
lot
will
on
the
planning
measures.
I
Now
these
were,
there
was
a
mix
of
operational
project
planning
ones
and
the
operational
measures
were
green,
although
both
the
many
down
programs
in
the
Leisure
Park
were
Amber,
and
it
was
basically
reported
that
many
down
North
would
become
green
again
once
the
land
transfer
deal
was
agreed.
Many
down
south,
on
the
other
hand,
has
got
many
complex
interdependencies
because
of
impossible
new
hospital,
the
highways
infrastructure
issues
Resources
with
Hampshire
and
the
local
Plan
update,
leaving
this
currently
Amber.
I
So
it's
a
state
of
flux,
basically,
and
then
the
sundry
debt
collection
was
also
marked
as
red
for
Q2,
and
that
was
reported
as
being
down
to
two
invoices
in
total
of
about
30k
in
dispute
over
detail
and
documents,
but
it
was
actually
reported
as
being
in
the
process
of
being
resolved,
and
the
last
one
I
had
on
here
was
the
council
tax
collection
reported
as
Ann
Bubby
you'll
notice.
It
is
very
slightly
under
the
target,
so,
although
technically
Amber
was
considered
of
no
major
concern,
that's
that's.
Basically,
the
update
from
the
performance
panel.
K
F
K
F
A
A
There's
an
issue,
if
you
remember
rightly
with
the
stage
coach,
we
invited
them.
If
we,
if
they
would
come
in
at
this
meeting,
we
could
not
arrange
that.
What's
actually
happened
is
that
there's
a
breathing
in
February,
28th
I
believe
yep
for
all
councilors
with
Hampshire
County
Council
on
stagecoach,
and
that
will
be
going
ahead
with
them
rather
than
coming
into
us
and
I.
Think
at
the
March
meeting
we
will
can
set
up
a
panel
to
look
at
the
stagecoach.
The
buses
saw
it
a
bit
from
there.
A
If
everybody
is
happy
with
that
outcome,
the
idea
of
the
meeting
on
the
28th
it
will
give
you
more
insight
to
where
you
want
to
go
and
what
you
want
to
ask
questions,
because
Stagecoach
will
obviously
come
back
with
some
answers
and
obviously
I
assume
you'll
be
able
to
ask
questions
there
as
well,
but
I
think
it
doesn't
just
affect
this
committee.
It
affects
all
councils,
it's
one
of
those
things
so
I
think
in
some
ways
it's
a
good
thing
to
get
them
into
there,
and
then
we
can
take
it
forward
as
a
scrutiny.
A
J
So
I
think
that
the
the
clarification
is
there
is
a
meeting
for
all
members
and
obviously
scrutiny
have
suggested.
They
would
like
to
speak
directly
to
Stagecoach
at
some
point,
and
it's
just
clarifying
that
members
are
happy
to
attend
the
meeting,
that's
already
in
place
on
the
28th
of
February.
J
If
they
can
and
then
obviously
you
have
two
choices,
then
you
could
invite
them
to
come
in
in
March
and
have
a
more
discussion
with
them
or
actually
probably,
as
suggested
by
the
chair,
is
that
you
can
go
along
to
the
28th
of
February
come
back
and
discuss
as
a
committee.
What
you
want
the
terms
of
reference
to
be
for
that
task
and
finish
group
and
as
part
of
that
process,
invite
stage
coaching
when
you've
thought
about
what
it
is
that
you
want
to
talk
to
them
about.