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A
All
righty
so
good
afternoon,
everybody
thanks
for
having
us
I'm
Kelly
from
Blue
Cross
and
Blue
Shield
of
Michigan,
and
this
is
my
co-worker
yeah.
We
work
together
as
a
team
to
service
Fatality
and,
as
you
know,
Bay
County,
January
1st.
You
had
the
diabetes
Management
program,
but
January
1st
you
added
the
hypertension
program
and
then
the
pre-diabetes
program,
with
Jessica
from
Louisville,
is
going
to
give
a
present
presentation
on
it
he's
from
New
York
or
she
would
be
here
herself
like
Jessica.
A
B
You
well
yes,
as
Kelly
said
I'm
coming
to
you
from
New
York,
my
name
is
Jessica
seaward
I'm,
a
client
implementation
and
program
manager
here
with
lavongo
supporting
Bay
County
I
have
a
history
about
actually
working
for
several
different
County
Health
departments
in
Upstate,
New
York.
So
it's
a
pleasure
to
be
here
today
with
Bay
County
I'm,
very
excited
to
share
some
information
with
you
about
the
chronic
condition
Management
program.
As
Kelly
mentioned,
we
enhance
this
program
for
all
of
bake.
B
County,
your
spouse's
Independence,
beginning
January,
1st,
so
I'm
going
to
go
through
a
quick
agenda.
We're
just
going
to
go
through
hula
Bongo
is
how
to
register
for
the
chronic
condition
management
plus
program.
Some
highlights
of
the
program
features
that
are
available
to
you
once
you
register
for
the
program.
If
there's
any
questions
at
all
throughout,
please
let
me
know
come
off
mute
and
ask
those
questions.
We'll
also
have
some
time
at
the
end
of
the
presentation
today
for
questions
as
well.
B
You've
just
had
diagnosis
of
a
chronic
condition
or
you've
been
on
this
journey
for
quite
some
some
time.
Lavongo
is
here
to
provide
you
tools
to
help
the
first
off
I
just
wanted
to
go
over
the
three
different
program:
solutions
that
are
offered
to
you
and
your
family
members.
Our
multi-condition
approach
is
available
to
those
with
type
1
and
type
2,
diabetes,
hypertension
or
pre-diabetes.
B
You
will
have
access
to
comprehensive
support
for
your
primary
condition,
as
well
as
whole
person
support
based
on
your
individual
needs,
like
weight,
management
or
high
cholesterol
and
all
through
a
unified
experience.
So
once
you've
enrolled
one
of
these
three
programs,
you
will
have
access
to
these
additional
areas
of
support.
So,
for
example,
if
you
have
a
diagnosis
of
type,
1
or
type
2
diabetes,
but
you
will
be
enrolled
in
the
diabetes
Management
program.
But,
as
you
can
see
here
on
this
slide,
you
will
also
have
access
to
these
additional
areas
of
support
So.
B
If
you
also
have
a
diagnosis
of
hypertension,
if
you
need
help
with
weight
management,
dyslipidemia
or
that's
high
cholesterol
in
mental
health,
you
will
also
have
access
to
those
additional
areas
of
support.
Once
you
enroll
into
the
diabetes
program
and
same
goes
for
the
hypertension
program
and
pre-diabetes
program,
you'll
have
access
to
those
additional
areas
of
support
that
you
see
underneath
these
three,
what
we
call
Anchor
conditions
we
all
have
busy
lives.
B
We're
able
to
interpret
your
individual
health
metrics
your
preferences,
your
clinical
needs
to
trigger
timely
actionable
feedback
that
supports
Behavior
change
and
then
also
the
last
thing
on
this
slide
with
a
human-centered
approach.
Are
digital
programs
and
expert
coaches
work
together
to
provide
to
adapt
and
meet
you
where
you
are
to
provide
support
when
you
need
it
based
on
your
condition,
motivation
and,
of
course,
your
personal
lifestyle
as
well.
So
every
program
is
personalized
to
the
individual.
No
program
is
exactly
the
same.
B
Also
I'm
managing
a
chronic
condition
is
personal,
so
we
want
to
give
you
the
tools
that
you
need
to
be
in
the
driver
seat.
So
once
you
enroll,
you'll,
receive
lavongo's
welcome
kit,
which
we'll
go
over
in
upcoming,
slides
in
some
initial
Communications,
just
to
learn
more
about
the
program
and
also
as
you're
using
the
program.
B
We
provide
you
with
tips
and
tools
to
manage
your
health
through
nudges
action
plans
and
personalized
coaching
as
well
also
We
Begin,
by
making
information
accessible
and
digestible,
so
our
devices
are
linked
to
members
account
right
out
of
the
box.
So
as
soon
as
you
receive
them
in
the
mail,
you
simply
just
have
to
open
up
the
box
and
use
it,
and
we
will
provide
real-time
feedback
and
effortless
data
collection.
Also,
I'd
like
to
mention
right
here.
You
can
see
a
Dexcom,
continuous
blood
glucose
meter
on
the
screen.
B
If
this
is
something
that
you
already
have,
and
you
can
actually
link
it
to
your
levongo
account,
so
you
don't
have
to
if
you're
used
to
having
a
continuous
blood
glucose
meter.
That
is
either
you
can
insert
it
in
your
arm
or
in
your
your
side
to
take
your
blood
glucose.
If
this
is
something
that
you
already
have,
you
can
link
it
to
your
lavongo
account
and
just
take
advantage
of
the
other
features
that
levongo
has
without
having
to
to
poke
yourself.
So
if
there's
any
questions
on
that,
I
can
absolutely
answer
it
again.
B
B
So,
if
you're
sitting
in
your
Physician's
office-
and
you
want
your
physician
to
know
that
you're
a
little
bit
more
about
the
readings
that
you've
been
taking
and
tags
that
you've
put
on
those
readings
or
just
a
comprehensive
summary
of
how
you're
managing
your
diabetes,
you
can
fax
it
directly
to
them
from
this
blood
glucose
meter
again,
this
is
the
past.
You
can
either
do
it
for
the
past,
30
or
90
days
and
also
what's
included,
are,
is
the
number
of
highs
and
lows
that
you've
had
for
your
blood.
B
Also,
once
you
enroll,
you
have
unlimited
access
to
our
certified
and
qualified
coaching.
That's
they're
they're
there
as
partners
to
help
work.
You
working
with
you
to
provide
a
personalized
and
consistent
experience
to
help
answer
questions
about
the
program
or
your
condition
to
help
you
set
goals
also
provide
any
guidance
on
anything
related
to
living
with
a
chronic
condition.
So
that's
whether
you
want
to
have
conversations
about
what
you
should
be
eating,
how
to
eat.
B
When
you
go
out
to
a
restaurant,
anything
like
that
anything
related
to
your
condition
or
the
program
they
can
help
address
and
answer.
Any
questions
that
you
have.
You
can
have
coaching
sessions
either
through
text
messaging
or
talking
on
the
phone
just
depending
on
your
preference.
Coaches
can
even
provide
food
blog
feedback
during
one-on-one,
coaching
sessions
that
you
have
with
them,
and
you'll
you're
also
able
to
schedule
a
live
coaching
sessions
available
60s
a
week
via
the
app
the
online
portal
or
by
visiting
coach.lavon
go.com.
B
So,
first
we're
just
going
to
go
a
little
bit
more
into
highlight:
diabetes,
Management
program
works
after
you
register
you'll
receive
a
welcome
kit
within
a
few
days.
That
includes
everything
that
you
need
to
get
started.
So
the
diabetes
kit
includes
the
cellular
connective
blood
glucose
meter,
a
robust
initial
supply
of
test
strips
and
everything
else
that
you
need
to
take
your
first
reading
the
batteries
even
all
charged
up
for
you,
so
you
can
get
started
using
it
right
away.
It's
easy!
B
Startup
instructions
are
also
included,
but
please
don't
hesitate
to
call
on
the
lavongo
member
support
if
you
need
any
help
with
getting
on
the
blood
glucose
meter
set
up
and
started,
and
remember
that
you
will
receive
additional
tools
if
you're
eligible
for
any
of
the
additional
programs
that
we
go
over
as
well.
So
if
you
are
also
eligible
for
the
hypertension
program,
you'll
also
receive
that
blood
pressure
or
monitor
as
well.
B
B
If
you
happen
to
be
somewhere
without
a
cell
signal,
I
like
to
point
out
that
the
meter
actually
stores
the
reading
that
you
take
at
that
time,
and
it
will
be
upload
and
we'll
upload
the
information
the
next
time
you're
in
a
cellular
range.
You
can
also
receive
real-time
feedback
and
analytics,
which
I'll
dive
a
little
bit
more
into
on
the
next
slide.
In
addition
to
using
your
device
to
check
your
blood
glucose,
you
are
just
a
click
away
from
connecting
with
a
coach
sharing
out
those
house
summary
reports
that
we
talked
about.
B
B
Also,
levanko
removes
the
barriers
to
checking
blood
glucose
by
providing
unlimited
test
strips
at
no
cost
to
all
members,
so
we'll
even
help
keep
you
on
track
of
when
you
are
running
low
and
you
need
more
test
strips,
so
you
can
see
actually
on
this
image
on
the
bottom
of
the
blood
glucose
monitor
on
this
slide.
It
says
you
have
300
test
strips,
so
it
will
keep
track
of
how
many
test
strips
you
have.
It
will
send
you
a
nudge
when
you're
starting
to
run
low.
B
So
when
you
do
a
blood
glucose
check,
you
will
immediately
get
your
reading,
along
with
a
response
based
on
food
intake
timing
and
how
you
are
feeling
you
can
see
here
on.
The
left
advice
is
an
example
of
a
low
reading
for
a
member
who
has
also
indicated
that
they
are
not
feeling
well.
So
it
reads:
sorry
you're
not
feeling
well
your
blood
sugar
is
a
little
little
low
too
include
some
carbs
in
your
next
meal
and
recheck
after
eating.
B
So
I
also
like
to
point
out
that,
if
you've
been
newly
diagnosed
with
type
2
diabetes,
for
example,
this
really
allows
you
because,
as
we
know,
diabetes
is
a
very
complex
condition
and
it's
a
huge
learning
curve
and
a
lifestyle
change.
So
these
devices
actually
help
you
learn
more
about
your
condition,
your
body
and
how
to
respond
to
certain
readings
that
you
have
as
well.
B
So
also,
in
the
event,
a
reading
is
above
or
below
thresholds
within
three
minutes,
a
diabetes
response,
specialist
will
call
or
text
you
just
depending
on
your
preference
to
offer
immediate
support
to
help
return
into
a
safe,
targeted
range.
Our
program
will
Empower
you
to
get
into
range
wherever
you
are
in
the
moment,
so
you
can
personalize.
These
ranges
for
alerts
based
on
conversations
that
you
can
have
with
your
Physicians.
B
So
what
your
target
range
is
what
your
blood
glucose
should
be
and
what
it
should
not
fall
below
or
above
you
can
even
add
loved
ones
or
someone
on
your
care
team
to
receive
these
alerts
as
well
anytime.
You
are
out
of
range,
of
course,
should
you
choose
to
opt
out
of
this
feature?
You
can
absolutely
do
so.
But,
honestly,
this
is
one
of
my
favorite
features
of
our
home
care
program
because
it
doesn't
matter
if
you're
around
100
people,
if
you're
alone
in
a
car.
B
So
we're
now
going
to
go
into
our
hypertension
Management
program
after
you
register
and
you'll
receive
a
welcome
kit
for
this
program
as
well
within
a
few
days
that
includes
everything
to
get
started.
The
hypertension
kit
includes
a
lavongo
connected
blood
pressure,
cuff
four
double
a
batteries
because
it
is
charged.
It
is
run
by
batteries
in
carrying
case
and
a
set
of
instructions.
Again,
please
don't
hesitate
to
call
member
support
if
you
need
any
help.
Setting
this
up
or
taking
your
first
reading
and
with
easy
blood
pressure
monitoring
through
our
cellular
connected
device.
B
Readings
are
automatically
uploaded
to
the
app
I,
encourage
you
to
take
five
blood
pressure
readings
within
the
first
30
days
of
participating
in
the
program
to
help
get
get
you
into
the
habit
of
self-monitoring
and
also
to
help
you
establish
a
baseline
as
well
of
where
your
blood
pressure
is
and
where
it
usually
stays
at
at
different
times
of
the
day.
You
can
also
share
this
data
from
the
app
with
your
medical
provider,
just
like
the
the
diabetes
Management
program.
B
B
So,
in
addition
to
taking
your
blood
pressure
checks,
we
will
be
able
to
you'll
be
able
to
select
your
own
goals
and
be
provided
with
activities
to
help
meet
those
goals
through
your
own
action
plan.
So
participation
in
an
action
plan
is
optional,
but
I'd
highly
encourage
it,
as
we
have
found
that
those
that
engage
in
action
plans
really
have
better
clinical
outcomes,
but
once
you
select
the
goal,
your
goals,
your
personal
goals,
you'll,
want
to
focus
that
you
want
to
focus
on.
B
We
recommend
activities
that
relate
to
your
goals
and
clinical
needs.
You
will
be
able
to
pursue
other
activity
options
if
you
are
interested
in
the
current
recommended
ones,
but
each
activity
is
made
up
of
a
series
of
guided
tasks,
and
next
steps
can
be
viewed
at
any
time
and
your
plan
is
designed
to
evolve.
Based
on
your
specific
needs
on
your
journey.
B
All
right,
so
next
we're
going
to
go
into
the
pre-diabetes
program,
so
anyone
living
with
pre-diabetes
or
program
phase
powered
by
our
cellular
connected
scale
which
tracks
weight,
weight,
tracking,
easily
and
effortlessly.
So
as
soon
as
you
step
on
this
scale,
your
weight
is
automatically
synced
to
your
account.
B
Also
your
member
Journey
Begins,
with
your
first
step
on
the
scale
which
will
create
a
new
long
entry,
automatically
I'm
syncing,
with
the
app
as
I
mentioned,
and
all
weight
data
is
easily
accessible
from
your
home
screen
on
the
mobile
app
and
you
can
monitor
your
weight
and
address
your
on
weight
loss
goals.
As
you
make
progress
through
the
program,
and
once
you
reach
your
goal,
you
will
receive
a
positive
reinforcement
and
nudges
to
encourage
weigh-ins
and
encourage
engagement
with
other
program
features.
B
B
Lessons
provide
educational
content
on
a
specific
topic,
with
optional
missions
to
complete
at
the
end
of
each
lesson,
and
this
is
your
opportunity
to
put
into
action
what
you've
learned
through
that
week
as
well,
and
lessons
are
designed
to
help
you
identify
any
barriers
you
may
face
and
how
to
overcome
those
challenges.
So
you
have
a
plan
that
works
for
you.
B
Also
I
want
to
go
into
our
behavioral
health
program,
so
anyone
enrolled
in
one
of
these
three
programs
will
have
access
to
this
behavioral
health
program
so
with
over
1100
activities.
Our
program
focuses
on
areas
that,
from
the
broadest
set
of
needs
from
the
highest
prevalence
conditions,
such
as
depression
or
chronic
pain,
to
more
everyday
concerns
for
members
at
a
lower
Acuity
level,
such
as
managing
stress
and
practicing
mindfulness
many
times
when
people
are
struggling,
they
are
struggling
with
more
than
one
Challenge
and
they
are
interwoven.
So
we
give
your
members
a
choice.
B
Our
program
and
our
programs
also
take
a
mind-body
approach,
so
this
is
just
an
overview
of
that
in
our
comprehensive
support.
So
this
is
really
our.
The
behavioral
health
program
is
really
based
on
a
clinical
assessment
that
you
will
take
once
you
enroll
into
the
levongoa
program,
so
we'll
assess
your
your
depression
stress
levels
and
provide
you
a
comprehensive
support
based
on
what
your
needs
are,
so
our
in
the
moment,
tools
that
we
provide
provide
short
activities
that
require
minimal
commitment
and
are
designed
to
provide
immediate
relief
for
episodic
distress.
B
So
this
is
more
so
for
everyday
stress.
These
are
exercises
and
tools
that
a
member
can
use
right
when
they
need
them,
for
example,
to
relieve
tension
in
a
spare
few
minutes
that
you
have
either
between
meetings
or
calls
to
calm
yourself
down
and
prevent
a
mute.
A
mood
from
escalating
also
actual
content
is
designed
to
help
members
better
deal
with
an
episodic
distress,
something
that
they
can
do
right
now
in
real
life,
and
these
tools
are
for
someone
who
is
not
severe
or
not
any
gear
moment
of
me
just
for
in
the
moment.
B
Coping
also,
our
digital
program
also
includes
recommended
digital
content,
which
is
built
on
evidence-based
interventions
like
cognitive
behavioral
therapy,
and
the
content
includes
articles
videos,
exercises
that
are
relevant
to
the
plan's
Focus
area.
So
you
can
listen
to
you
can
read,
or
you
can
watch
just
different
videos
and
additional
content
that
are
related
to
your
life
or
anything
that
you
may
want
more
information
on
so
also
recommended.
Content
is
continuously
refreshed
for
members,
just
based
on
your
preferences
and
as
content
is
consumed
as
well.
B
So
the
my
strength,
app,
it
makes
the
coaching
experience
an
easy
one,
so
you
can
also
connect
with
a
coach
through
this
program
and
really
what
this
coaching
does
is.
It
gives
you
an
extra
layer
of
support,
so
we
all
have
busy
lives
and
we
may
be
on
a
good
route
team
with
healthy
habits.
But
life
happens
to
every
single
one
of
us
and
when
life
happens
and
stress
happens,
we
tend
to
fall
off
of
those
healthy
routines
and
habits.
B
B
Lastly,
I
just
want
to
go
over
registration,
so
registration
for
the
levongo
program
usually
takes
less
than
10
minutes.
There's
two
different
ways
that
you
can
register.
You
can
either
register
by
going
to
this
URL.
That's
on
the
slide
here.
The
welcome.lavongo.com
bcbsm
slash
register,
or
you
can
call
on
the
levongo
member
Support
Center
at
this
800
number,
either
way:
you're
going
to
utilize
the
registration
code
bcbsm
to
register
through
Bay
County,
but
we'll
just
collect
some
personal
information
such
as
name
and
address.
B
This
is
just
to
make
sure
that
we
have
the
most
up-to-date
address
and
we
know
where
to
send
that
welcome
kit
to
we
also
ask
for
an
email
and
password
just
so
you
can
create
a
secure
account
with
us.
We
do
ask
for
insurance
information,
because
this
program
is
offered
through
Blue
Cross,
Blue
Shield
of
Michigan.
B
We
just
want
to
make
sure
that
you
have
active
insurance
coverage,
which
is
a
qualifier
for
the
program,
and
then
we
will
ask
some
health
profile
questions
just
to
better
personalize
the
program
for
you
most
of
these
Health
profile.
Questions
are
optional.
It's
just
to
better
personalize
the
program
for
you,
so
we
may
ask
if
you
have
type
1
or
type
2
diabetes,
if
you're,
taking
insulin
or
other
medications.
But
again
those
are
optional
for
you
to
answer,
and
that
actually
concludes
our
presentation
for
today.