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From YouTube: Utilities Budget and Rates Community Meeting
Description
All Bellevue residents were invited to attend a virtual community meeting where Bellevue Utilities presented the proposed 2023-2024 budget and rate impacts.
A
A
A
Tonight
we
will
share
with
you
an
overview
of
the
services
Belleville
utilities
provides
and
what
it
takes
to
deliver.
These
Services
we'll
then
go
over,
what's
involved
with
maintaining
the
city's
critical
utility
infrastructure
after
that,
we'll
discuss
the
proposed
budget
for
the
next
two
years
and
we'll
leave
time
within
for
Q
a
at
this
time.
I
would
like
to
introduce
nav
atal
director
of
Bellevue
utilities,.
B
Thank
you,
my
Colleen
I
hope
everybody
can
hear
me
good
evening
and
thank
you
for
joining
us
tonight.
We
really
appreciate
you
investing
time
to
learn
about
utility
services
and
our
budget
process
I'm,
going
to
start
by
giving
an
overview
of
our
service
offerings
and
the
key
drivers
for
our
business,
and
then
we
also
have
other
members
of
the
utilities
leadership
team
who
will
go
into
more
detail
on
certain
aspects
of
our
business,
such
as
maintenance
activities
and
infrastructure
Investments.
B
So
we
have
four
lines
of
business:
drinking
water,
sewer,
storm
water
and
Solid
Waste
Management
we
contract
with
the
public
for
Solid
Waste
Services,
but
the
other
three
services
are
providers
in-house
and
the
services
we
provide
are
essential
to
our
communities,
health
and
safety,
to
the
quality
of
our
neighborhoods
and
the
health
of
our
natural
environment,
streams,
lakes
and
and
wetlands
they're
also
vital
to
the
economic
growth
and
long-term
prosperity
of
our
city.
B
B
B
B
B
Well,
I
hope
that
video
provided
you
a
little
insight
into
our
activities.
Next
I
I
want
to
show
you
some
of
our
service
areas
and
the
challenges
of
each
area,
so
this
map,
on
the
left
hand
side,
is
our
water
service
area
shown
in
this
pinkish
move
color.
As
you
can
see.
In
addition
to
Bellevue,
we
also
provide
water
service
to
the
points
communities.
B
B
Bellevue
service
area
ranges
from
sea
level
to
about
1500
feet
above
sea
level,
and
that
has
its
own
challenges.
We
have
more
than
60
different
pressure
zones
that
we
manage
and
it
takes
over
600
miles
of
pressurized
pipe,
as
well
as
reservoirs
and
pump
stations
to
deliver
water
to
our
customers,
homes
and
their
businesses.
B
This
next
map
is
of
our
sewer
service
area
and
as
with
water,
in
addition
to
both
view,
we
serve
the
points,
communities
and
bozarts
The
Source
system
relies
on
gravity
for
flow.
In
addition
to
hundreds
of
miles
of
pipe,
we
also
have
pump
stations
to
carry
the
sewage
to
higher
levels
when
gravity
doesn't
get
the
job
done.
B
This
map
is
of
our
strong
drainage
service
area
and
which
you'll
notice
is
only
within
Bellevue
city
limits.
This
system
covers
about
32
square
miles
and
is
made
up
of
open
streams
and
wetlands,
as
well
as
over
400
miles
of
pipe
and
many
culverts
in
the
city.
The
storm
system
is
unique
in
that
it's
made
up
of
both
public
and
private
systems
that
are
interconnected.
The
city
is
responsible
for
all
drainage
within
the
city
streets
and
on
public
property.
Private
property
owners
are
generally
responsible
for
the
state
drainage
systems
on
their
own
property.
B
B
You
may
not
be
aware
of
this,
but
utilities
actually
operates
as
a
business
within
the
city
structure.
What's
more
by
law,
each
utility,
water,
sewer
and
storm
must
be
managed
as
a
standalone
business
and
must
be
kept
financially
self-sustaining
and
separate
utilities
gets
no
tax
revenues
rates
that
our
customers,
like
yourself
pay,
are
our
primary
source
of
funding
and
our
revenues
generally
don't
increase
every
year,
without
rate
increases
with
ongoing
conservation
and
more
water,
efficient
appliances.
Population
growth
does
not
translate
into
meaningful
Revenue
growth
and,
as
you've
probably
already
gathered.
B
B
Our
systems
must
be
sized
to
handle
Peak
demand
level,
even
if
that's
only
for
a
day
in
the
summer
or
just
a
few
days
in
the
summer,
and
by
necessity
by
Design,
we
have
a
very
long
range
planning
Horizon,
because
we
provide
services
that
are
essential
to
our
community
and
our
community
relies
on
them
on
the
right
hand.
Side
of
this
slide
are
some
of
the
key
challenges,
and
the
most
significant
one
for
us
is
that
about
half
of
our
budget
is
to
pay
for
non-discretionary
costs
that
are
driven
by
external
entities.
B
For
example,
water
supply
from
Cascade
and
wastewater
treatment
from
King
County
aging
infrastructure
is
another
major
concern
and
a
challenge
for
us.
We
own
and
operate
over
three
and
a
half
billion
dollars
worth
of
infrastructure,
and
most
of
that
infrastructure
is
past.
Its
Half-Life
midlife
and
maintaining
and
rehabilitating
this
infrastructure
is
a
key
challenge
for
us
and
will
be
for
the
foreseeable
future
and
rightfully
so.
B
Utilities
is
also
very
highly
regulated
industry
and
there
are
costs
associated
with
complying
with
regulations,
whether
they're
in
Water,
Industries,
sewer
or
storm
yeah
and
Bellevue,
as
you've
seen
living
here
has
experienced
unprecedented
growth
and
development,
and
we
need
to
make
sure
that
utility
infrastructure
is
in
place
well
ahead
of
that
growth
and
so
that
we
can
support
the
city's
economic
prosperity
and
population
growth
and,
of
course,
like
everyone
else.
We
we
have
been
impacted
by
the
extraordinary
inflation
that
we
are
all
experiencing.
C
Thanks
nav,
without
regular
investment,
our
piped
natural
systems
will
fail
water,
main
breaks,
Wastewater
overflows
and
storm
water.
Flooding
events
often
occur
without
warning
utilities,
response
with
staff
to
perform
needed
repairs
so
that
we
can
mitigate
the
issue
and
get
our
customers
back
in
service
consequences
of
system
failures
are
not
are
not
only
disruption
of
service
to
our
customers,
but
also
potential
damage
to
homes
and
businesses,
along
with
potential
risk
to
Public
Health
due
to
water
quality
issues
and
damage
to
our
environment
utilities.
C
Response
activities
include
fixing
water,
main
breaks
and
service
line
leaks
when
they
occur
also
clearing
sewer
blockages
within
the
city-owned
infrastructure
and
responding
to
flooding
events,
as
shown
in
the
picture
when
they
happen.
We
perform
a
mix
of
preventative
reactive
and
corrective
maintenance
activities.
These
activities
work
in
concert
to
maintain
system,
reliability,
address
system
failures
and
extend
the
useful
life
of
our
assets.
C
Response
activities
include
a
strong
customer
service
component
to
Aid
our
customers
when
they
are
experiencing
these
types
of
problems
within
their
homes
and
on
property.
Strong
customer
service
is
a
core
value
for
Bellevue
utilities
and
when
our
customers
meet
us
under
these
difficult
circumstances,
we
do
our
best
to
provide
the
service
and
advice
they
need
minimizing
system
failures,
while
reactive
emergency
response
gets
the
headlines.
Our
goal
is
to
minimize
the
number
of
these
types
of
failures
through
a
strong
Asset
Management
program
that
emphasizes
preventive
maintenance
and
condition
assessment
activities.
C
Preventive
maintenance
includes
exercising
and
inspecting
our
fire
hydrants
and
valves
to
ensure
that
they
work
when
they're
called
upon.
In
addition,
we
clean
our
sewer
Mains
to
minimize
blockages
and
corrected
maintenance
activities,
include
repairs
to
known
defects
within
our
sewer
and
surface
water
pipes
before
they
become
bigger
problems.
Condition
assessment
is
used
to
video
our
our
assets,
both
within
the
sewer
and
the
storm
pipes,
and
as
these
defects
can
lead
to
structural
failure
and
result
in
blockages.
C
We
work
to
coordinate
our
repairs
with
other
City
activities,
such
as
transportations,
pavement
overlay
program,
which
saves
money
and
lessens
our
customer
impacts
due
to
traffic
when
we're
doing
work
in
the
road
right
away.
Asset
Management
also
uses
the
video
information
to
inform
the
capital
investment
programs,
as
well
as
aiding
Us
in
establishing
our
Optimum
maintenance
intervals.
You
don't
want
to
clean
pipes
that
are
clean
and
you
don't
want
to
let
pipes
get
blocked
next
slide.
Please.
C
Within
our
system
operations
Bellevue
has
built
a
City
built
on
Hills
that
range
from
our
Lakes
all
the
way
up
to
the
top
of
Cougar
Mountain.
With
that
topography
change
comes
operational
challenges
that
drive
how
we
operate
the
water
and
wastewater
systems
in
the
following
program
areas.
These
activities
include
our
water
pump
station
Reservoir
and
pressure
regulating
valve
programs
within
the
South
End
Somerset
and
Cougar
Mountain.
We
have
elevation
gains
of
up
to
1500
feet.
C
This
adds
complexity
to
the
water
system,
to
reliably
deliver
water
to
our
customers,
with
an
acceptable
water
pressures
and
throughout
the
city.
Well,
maintained
pumps
and
pressure
regulating
valves
are
critical
to
making
sure
that
we
have
adequate
and
reliable
water
supply
for
firefighting
and
to
supply
our
homes.
In
addition,
our
water
reservoirs
are
cleaned
every
five
years
to
ensure
our
safe
drinking
water
quality.
C
C
As
you
can
see
within
this,
you
can't
see
the
pumps
in
belfield's
Pump
Station
in
the
picture
here,
but
that
pump
station
has
the
ability
to
have
four
pumps
put
in
place
to
to
serve
the
downtown
CBD
I
want
to
note
that
most
of
the
Wastewater
pump
stations
are
located
near
the
shorelines
of
Lake
Washington,
Lake
Sammamish,
and
this
proximity
heightens
the
awareness
and
concern
for
any
failures
of
overflows
into
our
Lakes
until
emergency
security
system
programs
involve
the
maintenance
and
repair
of
our
utilities
Telemetry
system.
C
This
system
allows
us
to
Monitor
and
measure
information
such
as
Reservoir
levels,
water
pressure
and
flows,
sewer
pump
station
levels
from
this,
and
we
do
this
from
the
supervisory
control
and
data
acquisition
system,
also
known
as
scada
when
we
think
of
operating
these
systems.
This
is
how
we
ensure
we
know
what's
happening
in
our
Pump
Station
reservoirs,
and
we
can
make
operational
adjustments
when
needed.
C
For
example,
firefighting
often
needs
us
to
come
in
and
make
sure
we
have
adequate
pressures
and
flows
to
fight
a
fire
next
slide,
please
we
have
to
maintain
compliance
with
our
regular
Regulators
with
our,
for
example,
drinking
water
quality,
regular
con
Regulatory
Compliance,
it's
regulated
by
the
federal
safety
Drinking
Water
Act,
with
the
Washington
Department
of
Health.
Having
the
lead
on
implementing
that
act.
Major
areas
include
the
leading
copper
rule,
which
we've
heard
a
lot
about
over
the
years,
such
as
Flint
Michigan
and
in
our
public
schools.
C
To
make
sure
we
have
proper
corrosion
control
to
minimize
the
chance
of
lead
and
copper
problems,
also,
coal
Farm
monitoring
to
protect
our
Public
Health.
We
have
a
sampling
program
where
we
look
at
150,
bacteriological
samples
monthly,
to
make
sure
our
water
is
fine.
It
has
good
chlorine
residuals.
Finally,
we
have
our
annual
drinking
water
quota
report,
which
just
came
out
in
the
past
June,
which
informs
our
customers
of
what's
in
our
drinking
water
and
helps
them
better
understand
both
the
complexities
of
maintaining
water
quality,
but
also
how
we
operate
our
systems.
C
Lastly,
the
surface
water,
compliance
with
the
Federal
National
pollution
discharge,
elimination
system
and
PDS.
For
short,
that's
a
federal
Clean,
Water
Act
requirement,
overseen
by
the
Washington
department
of
ecology,
and
it
allows
us
to
discharge
our
stormwater
runoff
from
the
municipal
Drainage
Systems
into
the
state
surface
waters
and
that's
under
the
conditions
outlined
in
the
mpds
permit,
and
with
that,
let
me
pause
and
see
if
we
have
any
questions
in
the
chat.
B
C
D
Thank
you
very
much.
Joe
the
capital
investment
program
or
CIP
for
short,
is,
is
important
for
utilities
to
continue
providing
water,
Wastewater
and
storm
water
services
to
our
customers.
The
CIP
is
a
seven
year
ongoing
program
in
which
we
invest
utility
funds
into
many
different
programs
and
projects
for
bellevue's
utility
infrastructure.
D
This
area
of
investment
is
crucial
for
continued
service
reliability
for
our
customers.
We
actively
use
asset
management
principles
and
methods
to
ensure
continued
reliability
of
utility
services
at
the
lowest
total
long-term
cost.
We
assess
the
age
and
condition
of
infrastructure
assets,
as
well
as
the
risks
and
consequences
of
asset
failure.
D
Operational
efficiency
and
capacity
for
growth
are
two
investment
areas
for
increasing
efficiencies
in
our
day-to-day
operations
and
programs
for
upgrading
capacity
in
our
infrastructure
systems
to
meet
the
needs
of
our
growing
City.
On
the
next
slide,
I'd
like
to
now
highlight
some
of
the
Key
Programs
Within
These
investment
areas.
D
As
you
can
see,
the
Aging
infrastructure
area
has
the
highest
total
dollar
value
and
the
most
programs,
some
Key
Programs
to
point
out-
are
the
water
main
replacement
program
which
funds
replacement
of
Aging
water
lines
throughout
the
city
at
more
than
111
million
dollars.
For
this
seven
year,
CIP
period,
our
reservoirs
and
water
pump.
Station
programs
are
also
very
important,
especially
considering,
as
as
Joe
noted
earlier,
that
parts
of
Bellevue
have
hilly
topography,
which
makes
it
necessary
to
manage
the
different
pressure
zones
in
our
water
supply
system.
D
The
environmental
preservation
category
includes
programs
for
stormwater
flood
protection,
as
well
as
protecting
and
enhancing
the
city's
streams
and
fish
resources
capacity
for
growth.
This
category
focuses
on
providing
additional
water
supply
for
our
growing
West
operating
area,
which
includes
the
neighborhoods
of
downtown
Bel,
Red
and
Wilburton.
D
The
water
CIP
includes
a
variety
of
projects
needed
to
keep
our
water
infrastructure
system
running
smoothly.
These
photos
show
just
a
few
of
the
many
water
projects
that
we
plan
design
and
build
every
year
to
continue
providing
a
reliable
supply
of
clean
drinking
water
to
the
community.
Projects
such
as
Reservoir
and
Pump,
Station
upgrades
and
Replacements
miles
of
water
line
replacement
and
new
Inlet
stations
for
additional
capacity
are
highly
important
for
maintaining
health
and
quality
of
life
for
our
customers.
D
The
stormwater
utility
CIP
includes
projects
that
both
prevent
stormwater
flooding
and
serve
to
enhance
the
natural
environment
in
the
city's
Watershed
basins
and
natural
stream
systems.
These
photos
give
a
good
sense
of
the
types
of
projects
that
we
Implement
to
provide
flood
mitigation
and
environmental
stewardship
of
our
natural
resources
in
Bellevue.
B
Thank
you,
Linda.
Thank
you.
So,
as
we
discussed
earlier,
our
only
source
of
funding
is
the
rates
that
you
pay
through
your
utility
bill
and
we
go
through
a
very
rigorous
process,
every
two
years
to
determine
our
budget
and
rates.
The
rates
are
not
decided
in
isolation.
It
is
actually
a
very
careful
process
with
many
levels
of
scrutiny
and
input.
It
begins
with
the
utilities
leadership
team,
providing
that
first
layer
of
review
fiscal
stewardship
is
very
important
to
our
team.
We
understand
that
we
run
a
monopoly.
B
If
you
live
in
Bellevue,
you
don't
have
a
choice
of
getting
your
utility
services
elsewhere.
It
is
our
job
to
make
sure
that
every
financial
decision
we
make
is
the
best
use
of
customer
resources
and
rates.
Our
budget
and
rates
is
also
reviewed
in
detail
by
the
Environmental
Services
Commission.
The
commission
is
a
seven-member
citizen
advisory
committee
appointed
by
the
council
over
the
last
few
months.
The
commission
reviewed
the
budget
in
detail
over
nine
meetings.
The
commission's
role
is
to
provide
a
recommendation
to
City
Council
on
utilities,
budget
and
rates.
B
B
So
the
the
next
slide
shows
you
thank
you
that
utilities
is
based
on
policies
adopted
by
Council
and
it
is
designed
designed
to
accomplish
a
number
of
goals.
These
policies
are
critical
to
ensure
that
we
continue
to
provide
sustainable
utility
services
for
generations
to
come,
that
the
budget
provides
predictable
and
smooth
rates.
For
this
reason,
we
forecast
our
rates
not
for
two
years
budget
or
seven
year
CIP,
but
over
75
years,
which
is
sort
of
the
average
lifespan
of
our
system.
B
We
set
rates
to
recover
full
cost
of
providing
Utility
Services
now
and
in
the
future,
and
we
must
also
maintain
adequate
reserves.
This
is
important
so
that
we
don't
have
to
come
back
to
do
a
rate
increase
in
the
middle
of
the
year
if
we
have
adverse
weather
or
economic
conditions
which
impact
our
revenues,
and
we
invest
in.
B
As
you
saw
already
with
the
Linda's
presentation,
we
have
to
invest
in
Ultra
our
utility
infrastructure
and
whether
that's
putting
money
in
the
ground
in
the
in
terms
of
projects
or
putting
money
aside
for
future
needs
and
as
Utility
Systems
age.
Many
agencies
across
the
city
across
the
sorry
across
the
country
are
going
to
be
facing
double-digit
rate
increases
to
pay
for
infrastructure
Investments.
B
So
this
is
our
proposed
2324
budget
and
eight
addresses
a
number
of
business
challenges,
so
the
total
budget
is
just
under
380
million
dollars
and-
and
we
look
at
the
budget
in
two
sort
of
broad
categories
on
the
right
hand,
side
in
various
shades
of
yellow
are
what
we
call
the
external
drivers.
These
are
the
bills
we
pay
others.
This
includes
wholesale
payments
for
water
supply
and
from
Cascade,
and
it
includes
Wastewater
Treatment
from
King
County.
B
It
also
includes
taxes
that
we
pay
to
the
city
and
state
as
a
business
operating
within
city
of
Bellevue,
and
it
includes
what
we
call
support
services
from
other
City
departments
such
as
HR
it
and
finance
services,
and
include
services
such
as
rent
that
we
pay
for
our
offices
here
at
City
Hall
together
these
bills
make
up
more
than
half
of
our
budget
and
are
largely
out
of
our
control.
B
B
B
This
is
another
way
of
looking
at
the
same
kind
of
categories,
and
this
is
every
dollar
that
we
collect
from
you.
Where
does
it
go
so
for
every
dollar
that
you
pay?
50
cents
goes
to
pay
for
those
external
costs
that
I
just
mentioned,
and
these
are
costs
that
are
out
of
our
control
and
by
contract.
We
must
pay
them
the
second
biggest
expense
at
33
cents.
Out
of
the
dollar
is
to
take
care
of
the
infrastructure.
B
So
this
is
this
is
a
rather
busy
slide
and
I'm
going
to
take
a
look,
my
time
going
through
it,
but
the
purpose
of
this
slide
is
to
share
with
you
how
your
bill
is
going
to
increase
and
the
why?
Why
is
it
increasing?
So,
let's
take
a
left.
Let's
look
at
the
left
side
at
this
slide
where
it
says
22
monthly
bill,
and
this
is
a
single,
typical,
single
family
monthly
bill
in
22.
That's
197.44.
B
That
23
rate
drivers,
like
I
mentioned,
are
external
costs,
capital
and
local
operations.
The
biggest
portion
7.29
is
to
pay
for
the
external
costs.
The
next
biggest
portion
is
four
dollars
and
82
cents
is
investment
in
our
infrastructure.
B
At
the
smallest
portion,
dollar,
one
dollar
and
seven
cents
is
for
local
operations,
so
the
total
utility
bill
in
23
will
increase
by
13.18
to
210.62
cents
and
then
the
right
hand
side
of
the,
and
that
slide
is
really
the
same
thing.
But
then
that
explains
how
the
24
your
2024
bill
go
up
and
again,
the
rate
drivers
are
the
same.
The
amounts
May
differ
and,
as
you
can
see,
more
than
half
the
increase
in
both
years
is
to
pay
for
external
bills
that
we
we
are
obligated
to
pay
bottom
line.
B
What
I
can
tell
you
from
looking
at
just
the
drivers
is
that
we
have
worked
very
hard
to
control
costs
and
rate
increases
that
we
can
external
costs.
Investments
in
infrastructure
are
the
main
great
drivers
for,
and
these
increases
now.
One
of
the
things
that
is
very
important
to
us
is
how
do
our
utility
bills
compare
next
slide.
Please
to
our
neighbors,
so
this
is
a
comparison
by
customer
class,
the
first
Tower
there
is
our
typical
residential
customers.
Middle
one
is
multi-family
and
the
right
one
is
commercial.
B
This
is
the
total
bill
for
all
three
services,
water,
sewer
and
storm,
and,
as
you
can
see,
we
are
kind
of
in
the
middle
of
the
pack
in
all
three
categories,
and
what
I
will
tell
you
is
that
this
is
while
we
are
investing
a
lot
into
our
infrastructure.
Our
rates
will
be
even
more
competitive
as
in
the
future
because
of
our
long-range
funding
plans
and
investment
strategy.
E
Thank
you
now
so
we're
very
mindful
of
members
in
our
community
who
may
be
in
a
disadvantaged
financial
position
and
utility
bills
may
be
a
hardship.
We
have
several
programs
to
help
these
customers.
We
have
the
emergency
assistance
program,
which
provides
Bill
relief
for
customers
facing
a
financial
shock.
This
program
waives
up
to
four
months
of
basic
utility
bills
for
qualified
customers.
In
addition,
we
have
ongoing
utility
rate
relief
programs
to
serve
our
low-income,
seniors
and
permanently
disabled
residents.
E
This
program
provides
an
ongoing
70
discount
on
utility
bills,
about
1100
households,
take
advantage
of
these
programs
currently,
and
we
spend
about
a
million
dollars
each
year
to
help
these
customers.
In
addition,
the
city
also
provides
a
refund
to
low-income
households
for
a
portion
of
utility
taxes
paid.
So
if
you
know
someone
who
may
need
these
services,
please
help
us
get
the
word
out.
E
So,
at
the
end
of
the
day,
our
goal
is
to
be
a
well-managed
high-performing
utility.
To
that
end,
we
use
several
metrics
to
gauge.
If
we're
doing
a
good
job,
for
you
top
of
mind
for
us
is
how
our
customers
feel
about
our
services
and
we
consistently
rank
high
in
customer
satisfaction,
surveys
and
as
nav
mentioned,
our
rates
are
very
competitive
with
our
neighbors.
E
Each
of
the
utilities
is
a
standalone
business
and
must
be
financially
sustainable
about
both
in
the
short
and
in
the
long
term,
and
I
want
to
assure
you
that
Bellevue
utilities
is
in
a
solid
financial
position.
We
have
no
debt
and
it's
not
mentioned
we're
one
of
very
few
utilities,
with
a
long-term
infrastructure
funding
strategy
where
we
put
money
aside
for
future
system
needs.
We
are
also
recognized
as
a
leader
in
the
industry
by
our
peers,
we're
a
nationally
accredited
agency.
E
So
to
sum
it
up
on
the
next
slide,
we
want
to
make
sure
that
we
deliver
good
value
for
your
dollar.
As
an
example,
many
of
us
have
probably
bought
a
bottle
of
water
at
the
grocery
store
for
the
price
of
one
bottle
of
water
that
you
can
get
at
the
local
grocery
store.
We
deliver
80
gallons
of
mountain
fresh
water
to
your
home,
so
that
translates
to
just
a
little
over
one
penny
per
gallon.
That's
a
pretty
good
deal
right
so
with
that.
That
concludes
our
presentation
at
this
time.
E
We're
very
happy
to
answer
questions
you
may
have.
A
B
I
can
I
can
take
it
and
please
team
feel
free
to
add
on
I
forget
now.
That
was
a
question
from
Greg
great.
Thank
you
for
that
question.
You
know
our
customers.
Ability
to
pay
utility
bills
is
top
of
mind
for
us.
Always
always
it
is
top
of
mind
because
it
is.
B
These
are
essential,
Services,
right
and-
and
we
do
a
lot
of-
we
go
to
a
lot
of
effort
to
do
Cost
Containment
in
costs
that
we
control
and
that's
why
you
see
that
for
running
the
utility,
the
bill
is
going
to
go
up
by
a
dollar,
but
that
Regional
cost
we
don't
and
the
external
costs.
We
don't
control
them.
They
they
they're
passed
through
to
us.
B
What
we
do
control
is
the
investment
in
our
infrastructure
and
what
I
will
tell
you
is
that's
pay
me
now
or
pay
me
later
right
when
systems
fail,
especially
Utility
Systems,
they
end
up
costing
a
lot
of
money,
so
it
is
really
as
Linda
mentioned,
we
we
do
a
lot
of
analysis
to
say
what
should
we
replace?
B
When
should
we
replace
it,
and
we
don't
want
to
leave
any
useful
life
of
any
asset
on
the
on
the
table,
so
we
go
through
a
lot
of
effort
to
say
we're
going
to
replace
just
in
time,
and
so
the
cost
are
as
tightly
controlled
as
we
can
control
now
there
are
still
going
to
be
folks
in
our
community
that
this
is
a
hard
table
right
and
that's
why
our
our
programs
that
Lucy
mentioned
are
based
on
income,
and
so
there
is
one
program:
that's
for
temporary
kind
of
shocks.
B
We've
had
customers
that
you
know,
loss
of
job,
that
kind
of
thing
family
disruption
where
all
of
a
sudden
there's
significant
income
loss,
and
so
we
have
a
program
and
if
a
person
qualifies
they
they
can
have
up
to
four
months
of
their
bills.
With
the
most
significant
program
we
really
have
is
actually
the
rate
relief,
and
that
is
to
help
the
the
most
disadvantaged,
the
ones
in
most
need
in
our
community,
and
it
is
the
elderly
and
disabled
and
they
get
70
discount.
B
So
if
a
typical
bill
is
a
200,
let's
say
so,
their
bill
will
be
sixty
dollars.
Is
that
right?
Is
that
good
as
a
mental
math
I
was
trying
to
do
so
that
that's
the
that's,
how
we
try
and
help
those
who,
who
are
most
impacted
by
utility
cost
increases
Greg
I,
hope
that
answers
your
question,
but
I
rest
assured
that
we
are
not
Cavalier
about
passing
through
rate
increases,
just
the
opposite.
B
There
is
a
lot
of
soul,
searching
that
happens
and,
and
we,
the
the
folks
attending
the
panel
here,
each
one
of
them
heads
a
different
part
of
the
utility
and
they
they
they
really
manage
their
resources.
Very
well.
A
D
So
I
can
take
that
question
and
thank
you,
I
think
Jeffrey
asked
that
question.
So
thanks
for
the
question
Jeffrey,
the
the
measurement
of
storm
water
is
primarily
done.
You
know
during
during
storms,
and
we
we
do
monitor
the
flows
as
as
as
storms
are
happening.
D
However,
however,
we
don't
have
a
maximum
measurement
of
discharge.
You
know
into
the
lakes
and
streams,
because,
obviously
you
know
storm
water
flows
are
variable
throughout
the
year,
but
we
really
manage
the
the
storm
water,
especially
with
regard
to
flooding
events
and
by
by
getting
a
a
good
measurement
of
of
those
of
those
flows
from
different
rainfall
events,
so
that
we
can
ensure
that
we're
sizing
our
our
stormwater
systems
properly
and
the
other
question
that
you
had
was
what
what
treatment
does
the
city
do
so?
D
Water
quality
treatment
is
a
is
actually
a
an
important
program
within
our
Capital
program.
D
We
employ
a
number
of
different
strategies,
various
filtration
devices,
that
we
that
we
use
throughout
the
city,
as
well
as
what
we
call
low
impact
development
types
of
methods,
including
bioswales
and
and
other
kinds
of
lid
activities.
Both
for
you
know
both
for
City
right-of-way,
as
well
as
parcel
properties
throughout
the
city.
C
I
I
will
just
add
Linda
and
that's
a
great
question.
I
would
just
add
that
all
of
those
catch
bases
you
see.