►
From YouTube: Committee on Ways & Means on May 15, 2017
Description
Dockets #0536-0543- Fiscal Year 2018 Budget: Department of Innovation & Technology
A
B
I'd
ask
people
in
the
chamber
to
silence
their
electronic
devices
at
the
conclusion
of
the
hearing,
the
presentation
from
do
it
and
questions
and
answers
from
my
colleagues.
We
will
take
public
testimony.
There
is
a
sign-in
sheet
to
my
left
by
the
door.
We
ask
that
you
state
your
name
affiliation
and
address
like
to
introduce
my
good
colleague
from
Jamaica
Plain
District,
six
head
city,
councillor,
Matt,
O'malley
and
I'd
like
to
welcome
Joshua,
Patricia
and
Eddie
bum.
Do
it
for
your
opening
remarks?
Thank
you.
Thank.
C
You
very
much
mr.
chairman
councilor,
so
good
morning.
My
name
is
Yasha
Franklin
Hodge
I'm
here
today
is
the
chief
information
officer
for
the
city
of
Boston
to
testify
to
Mayor
Walsh's
proposed
FY
18
budget
for
the
Department
of
innovation
and
technology,
also
known,
as
wit,
I'd
like
to
introduce
the
members
of
my
team
here
with
me
today.
C
Who
is
the
budget
analyst
who
supports
our
department,
who
is
here
today
in
attendance
as
well
for
all
the
work
that
he's
done
to
help
put
this
together,
I'd
like
to
share
some
information
about
the
mission
of
my
department,
some
of
our
recent
accomplishments
and
the
upcoming
priorities
that
are
reflected
in
this
proposed
budget?
Our
department's
mission
is
to
help
the
city
deliver
great
services
to
our
residents
and
businesses
by
equipping
our
departments
with
the
technology
and
support
they
need.
We
also
provide
a
number
of
digital
services
directly
to
constituents.
C
The
department
has
five
focus
areas
of
first
core
infrastructure.
We
manage
the
networks,
servers,
data,
centers
phones
and
desktop
computers
that
are
the
backbone
of
the
city's
technology
efforts.
We
aim
to
deliver
infrastructure
that
is
secure,
modern
and
resilient.
Second,
our
tools
for
government:
these
are
our
enterprise
applications.
C
We
support
the
application
systems
that
the
city
uses
to
run
its
business
from
the
ERP
and
tax
systems
that
manage
the
city's
finances
to
the
CRM
system
that
supports
our
3-1-1
service
and
to
the
many
back
office
systems
that
power
many
of
the
customer
transactions
that
we
offer
to
our
residents.
Our
goal
is
to
equip
city
employees
with
great
technology
to
assist
them
and
delivering
great
service
to
our
residents.
C
The
third
area
of
focus
for
us
is
digital
engagement
and
service
delivery.
We
run
the
city's
website
social
media
program
and
many
of
our
mobile
applications.
We
aim
to
make
information
and
services
available
via
digital
devices
and
deliver
a
friendly,
convenient
and
access
experience.
Our
constituents
increasingly
expect
great
digital
services
when
they
interact
with
city
government
last
year.
For
the
first
time,
the
majority
of
3-1-1
service
requests
came
in
through
our
mobile,
app
and
website.
The
demand
has
continued
to
grow,
and
now
almost
60
percent
of
301
requests
are
digital.
C
Fourth
area
of
focus
for
us
is
data
and
analytics.
We
help
the
city
use
data
to
improve
quality
of
life
and
the
effectiveness
of
government
operations.
We
build
dashboards,
create
analytical
tools
and
provide
operational
support
to
help
departments,
use
data
to
improve
outcomes
for
residents
and,
lastly,
our
fifth
area
of
focus
is
broadband
and
digital
equity.
We
work
towards
the
goal
of
a
city
where
every
resident
and
business
has
access
to
affordable
broadband
internet
and
the
skills
they
need
to
succeed
in
the
digital
world.
C
Our
work
centers
on
encouraging
competition
in
the
broadband
market
and
supporting
programs
that
assist
our
unconnected
residents.
Given
our
broad
portfolio
of
responsibilities,
I
won't
go
into
detail
on
all
of
the
projects
we've
worked
on
over
the
past
year,
but
I
will
highlight
a
few
of
our
major
accomplishments.
C
Last
July
we
launched
Boston
gov
the
new
website
for
the
city
of
Boston.
With
this
project
we
aim
to
set
the
standard
for
municipal
websites
by
creating
an
online
front
door
for
city
government
that
is
accessible,
beautiful
and
easy
to
navigate.
The
site
has
received
numerous
awards
and
since
launch,
we
have
continued
to
add
new
functionality
and
rapidly
incorporate
user
feedback.
C
Last
year
the
city
switched
to
a
new
property
tax
billing
platform.
As
anyone
familiar
with
our
city
budget
can
tell
you,
property
tax
runs
most
of
the
city
budget,
yet
we
were
dependent
on
an
aging,
unsupported
mainframe
system
to
collect
it.
The
new
system
is
built
on
modern
technology
and
will
support
our
tax
code
billing
for
years
to
come.
Also,
last
year
we
hired
Andrew
Theriot.
The
city's
first
chief
data
officer
Andrew
leads
the
citywide
analytics
team,
which
continues
to
partner
with
many
city
departments
to
examples
of
the
team's
work
in
FY
17.
C
We
worked
with
the
Boston
Transportation
Department's
vision,
zero
teams
help
them
collect
red
feedback
about
road
safety,
provide
insight
into
optimal
locations
for
radar,
speed,
signs
to
be
placed
and
began
piloting
smart
cities,
technology
to
collect
information
to
improve
intersection
safety,
and
last
month
we
launched
analyze
Boston
the
city's
new
open
data
site.
After
talking
with
members
of
the
community
and
with
support
from
the
Boston
Public
Library,
we
built
this
site
to
improve
the
usefulness
of
the
city's
open
data
program
and
to
increase
the
ease
with
which
people
can
engage
with
city
data.
C
As
part
of
the
city's
youth
participatory
budgeting
project.
We
have
been
expanding
our
wicked
free
Wi-Fi
service
to
a
number
of
EC
YF
community
centers
we're
working
to
make
Wi-Fi
available
in
more
places
where
young
people
spend
their
time
outside
the
classroom
so
that
our
students
without
a
home
internet
connection,
can
still
get
online.
In
last
December
we
completed
the
licensing
process
for
Verizon
to
allow
them
to
begin
selling
their
FiOS
service
in
Boston.
In
just
a
few
months,
they've
made
service
available
at
tens
of
thousands
of
addresses
in
Roxbury,
Dorchester
and
West
Roxbury.
C
There
are
many
other
projects
we've
worked
on
over
the
past
year
and
a
summary
of
these
has
been
provided
to
the
members
of
the
council.
As
we
look
forward
to
FY
18.
We
are
excited
by
what
we
can
accomplish
with
this
budget
and
the
support
of
the
council.
A
few
highlights
last
week
brought
news
of
yet
another
cyber
attack
affecting
governments,
hospitals
and
businesses,
we're
continually
investing
in
our
cybersecurity
defense
and
FY
18.
We
expect
to
begin
rolling
out
a
new
identity
and
access
management
system.
C
This
will
provide
a
unified
way
to
manage
user
accounts
and
passwords
across
all
city
systems,
allowing
for
improved
security
practices
and
better
control
over
access
to
technology
to
improve
the
resilience
of
our
city's
systems.
In
the
face
of
meit,
a
major
disaster
we've
secured
space
for
servers
at
a
location
in
New
Jersey
will
be
moving
equipment
from
the
basement
of
City
Hall.
To
this
data
Center
in
FY
18,
this
equipment
will
all
be
managed
remotely
by
city
employees
here
in
Boston.
C
The
location
which
is
geographically
distant
and
connected
to
a
separate
regional
power
grid
will
be
linked
to
our
primary
Boston
data
center
via
a
leased,
fiber
optic
connection.
Well,
there's
a
contingency
plan.
We
hope
to
never
have
to
use
this
facility
will
help
us
ensure
continuity
of
government
operations.
C
Regardless
of
what
scenario
we
might
face
in
FY
18,
we
expect
to
transition
the
city's
301
services
over
to
sail
to
the
Salesforce
platform.
This
project
replaces
an
aging
CRM
system,
we'll
open
the
door
for
additional
3-1-1
services
and
allow
us
to
provide
a
more
personalized
experience
for
constituents
who
interact
with
a
range
of
city
departments.
We
will
also
release
a
new
web
interface
for
3-1-1
services
to
improve
the
reporting
process.
C
For
several
years,
we've
been
working
to
expand
Bonett
the
city's
fiber
optic
network
to
connect
every
school
in
Boston.
This
is
a
major
capital
investment
that
will
save
them
city,
millions
of
dollars
in
telecommunications
costs
and
ensure
that
every
classroom
has
the
bandwidth
it
needs
to
support
digital
learning.
We
recently
released
an
RFP
for
this
work
and
are
on
track
to
begin
connecting
more
sites
to
the
network
in
FY
18
and
to
help
us
expand
the
array
of
digital
equity
programs
available
to
Boston's
residents.
We
are
launching
a
pilot
grant
program
for
community
organizations.
C
C
The
Department
of
innovation
and
Technology
is
here,
is
here
to
help
our
government,
our
businesses
and
our
residents
succeed.
Our
mission
is
to
support
the
delivery
of
exceptional
city
service
through
the
use
of
technology,
we're
not
here
simply
to
provide
IT
services,
but
instead
to
be
a
true
partner
with
other
city
departments,
in
creating
great
outcomes
for
the
people
of
Boston.
I
want
to
close
by
saying
a
heartfelt
thank
you
to
the
employees
of
my
department,
who
do
this
hard
important
work
every
day
and
a
thank
you
to
the
council
for
continuing
support
them.
B
You
Josh,
it
was
great
and
I
want
to
join
you
in
thanking
your
you
and
your
team
for
all
the
great
work
that
you
do
within
the
city
of
Lausanne
and
congratulations
and
all
the
awards
that
you've
recently
received
and
it's
on
the
heels
of
many
years
of
Awards.
So
I
want
to
thank
you
for
those
efforts.
B
I
just
wanted
to
get
into
a
couple
of
budgetary
items,
you're
seeing
a
slight
overall
increase
in
your
budget,
but
I
was
looking
at
the
historical
FTEs
and
I'm
wondering
how
you
have
budgeted,
apparently
again
for
130
FTEs
for
FY
18
over
a
hundred
and
26
and
FY
17,
and
with
such
a
slight
increase
in
personnel
costs
and
etc,
and
in
the
overall
budget.
Absolutely.
D
Thank
you
yeah,
so
the
slight
increase
with
a
very
modest
overall
increase
in
our
spend,
is
attributed
to
to
two
employees
from
our
HCM
upgrade
moving
on
to
full-time
status
on
to
our
payroll.
So
that's
we
were
already
paying
for
them
through
capital
charge
back
to
our
operating
budget
was
already
taking
on
the
impact
of
these
employees.
We've
also
had
to
staff
moved
from
the
city's
AF
department
store
to
our
team
OH,
our
data
team
specifically,
and
so
that's
what
brings
us
to
the
for
overall
increase.
D
C
I
would
also
add
to
that
that
the
headcount
numbers
that
you're
seeing
reflect
the
sort
of
projection
of
actual
number
of
staff
that
we
will
have
hired
historically
because
of
the
competitive
marketplace
for
technology
talent
in
Boston.
The
city
has
not
had
a
completely
full
roster
of
its
potential
position,
so
we
often
have
a
number
of
vacant
positions
from
year
to
year
and
as
we
continue
to
fill
those
so
some
of
this,
this
the
the
increase,
reflects
those
additional
people
moving
over.
B
D
Yeah,
so
part
of
it
is
the
flexibility
of
having
having
that
come
back
into
our
operating
budget.
There
is,
unfortunately,
not
everyone
continuing
with
our
department
I
believe
our
HR
department
is
taking
on
a
couple
of
other
positions
to
help
maintain
our
HR
upgrade
so
I'm
I
have
not
looked
at
their
budget,
but
I
believe
that
they
should
have
a
modest
increase
to
take
on
that
as
well.
Right,
ok,.
B
I'm
going
to
switch,
you
mentioned
the
work
on
the
assessing
site.
What
I
was
hoping
that
we'd
have
an
easier
way
to
kind
of
sort?
If
you
will
owner-occupant
from
non
owner-occupants
is,
is
there
a
way
that
we're
going
to
get
there
at
some
point
it?
You
know:
I
represent
Austin
Brighton,
you
know
chronically
low
on
owner
occupancy
rates,
but
yep.
Having
said
that,
the
2010
census
showed
that
Austin
Brighton
had
the
highest
owner
occupancy
rate
in
its
history.
B
Now
you
know
eight,
seven
years
later,
you
know
it
would
be
nice
to
be
able
to
sort
those
out
just
to
kind
of
track
that
demographic
and
I've
had
a
hard
time
trying
to
do
that.
I'm
kind
of
you
know
putting
pieces
of
puzzles
together
based
on
you
know,
new
development
and
what
kind,
if
they're
condos
we
count
them
as
homeownership,
but
you
know
we
have
no
way
to
track
by
this
by
the
assessing
site.
If
someone
sells
a
property
that
was
a
homeowner
to
an
investor,
let's
say
you
know
and
they
lose
their
exemption.
B
C
Absolutely
so
I'll
have
to
look
into
a
little
bit
what
what
we
can
do
specifically
on
this
topic.
There
are
two
projects,
though,
that
are
getting
underway
in
the
next
fiscal
year.
That
I
think
may
be
helpful
and
may
give
us
an
opportunity
to
address
some
of
these.
These
questions,
one
is
a
replacement
for
the
city's
primary
system
for
property
tax
assessment.
It's
a
system
called
cama,
CA
MA,
and
it's
one
of
the
larger
items
on
our
capital
budget
this
year.
C
We've
made
to
Boston
gov
we've
had
a
team
of
students
from
Harvard's
Kennedy
School
evaluating
the
site
over
the
past
few
months
and
providing
some
feedback
and
then
we'll
begin
a
project
later
this
year
to
begin
replacement
of
that
and
upgrading
that.
So
in
both
of
those
cases,
it
may
be
an
opportunity
for
us
to
collect
and
make
available
more
data
about
owner
occupancy
and
I'd.
Be
happy
to
have
members
of
my
team
follow
up
with
you
in
your
office
to
make
sure
that
we
understand.
Specifically,
the
data
need
that
you
have
that.
B
Would
be
very
helpful
thanks
and
let
me
also
shift
to
the
EMS
inspire
department,
the
work
you've
done
to
enhance
our
response
times
and
the
data
you're
collecting
there.
You
know.
Obviously,
we
saw
a
an
increase
in
response
times
from
EMS.
We
funded
extra
personnel
extra
units
deployed
how
you
tracking
that
and
you
know
getting.
C
No,
of
course
well
so
the
EMS
project
has
been
an
interesting
one.
It
really
a
lot
of
the
work
there
started
with
the
advent
of
city
score
the
dashboard
system
we
used
to
measure
performance
in
the
city
across
an
array
of
different
measures
from
many
different
departments
and
I
think
what
became
apparent
once
we
started
looking
at
response
times
is
that,
although
they
were
good,
they
were
falling
just
short
of
the
targets
that
we
set
for
EMS
unit
deployment.
C
One
of
the
things
that
was
uncovered
in
that
analysis
is
that
there
are
pockets
in
the
city
of
places
where
there's
a
high
number
of
what
are
called
unknown
incident.
Investigation
calls-
and
essentially
you
know
this
might
be
a
person
who
is,
you
know,
appears
to
be
unresponsive
on
the
street
or
some
other
issue
that
causes
someone
to
call
9-1-1,
but
without
necessarily
a
lot
of
information
provided
about
this
medical
specifics
of
the
situation
in
looking
at
that
and
in
working
with
Boston
EMS.
C
C
A
C
City
doing
similar
work
with
about
some
fire
department
around
looking
at
the
way
they
do
unit
deployment
and
the
impact
of
traffic
and
other
factors
on
arrival
times
and
helping
them
optimize.
The
way
that
they
dispatch
fire
apparatus
to
minimize
the
amount
of
time
it
takes
to
get
to
a
scene
right.
B
B
E
You,
mr.
chairman
and
good
afternoon,
yasha
patricia
and
eddie.
Thank
you
for
the
great
work
you
do.
I
always
look
forward
to
this
budget
hearing
and
I'm
very
proud
of
the
great
work
your
team
is
doing
each
and
every
day
it's
the
way
that
cities
can
now
use
data
and
analytics
to
better
serve
constituents
is
something
that
I
think
we
are
far
ahead
of
the
curve
on
it's
really
exciting,
to
hear
about
new
and
innovative
ways.
E
So
my
hats
off
to
all
of
you
and
your
colleagues
who
are
working
right
now,
particularly
my
dear
friend
Diana
oarsmen,
who
was
the
most
responsive
person
in
this
building,
so
I,
wouldn't
let
this
opportunity
pass
without
giving
her
my
highest
highest
and
most
sincere
thanks,
she's
fantastic.
We
were
lucky
to
have
her
indeed,
so
the
operating
budget
is
a
sentient
being
a
slight
increase.
Essentially
what
level
funded
seems,
but
the
external
budget
seems
to
be
down
significantly
gone
by
half.
Is
that
a
part
and
parcel
because
of
previous
revolving
funds
conversation?
C
E
E
C
Right
in
front
of
me,
so
the
the
grants
associated
with
the
human
capital
management
project
were
specific
to
an
upgrade
that
was
completed
in
the
middle
of
last
calendar
year
on
2016,
there's
been
subsequently
some
additional
work
in
completing
the
you
just
sort
of
clean
up
around
the
that
upgrade,
but
this
was
a
major
technology
project
to
modernize
the
system.
That's
used
to
essentially
manage
personnel
who
work
for
the
city
schedules,
payrolls,
hiring
termination,
retirements,
all
of
the
things
that
go
along
with
having
supporting
our
workforce.
C
C
Hardison
yep
two
of
those
are
moving
on
to
our
budget.
The
night.
The
night
news
challenge
grant
was
a
grant
that
we
received
a
multi-year
grant
that
we
received
several
years
ago
that
supported
much
of
the
work
related
to
the
launch
of
the
new
open
data
portal
and
our
work
with
the
Boston
Public
Libraries
to
make
open
data,
something
that
is
a
more
useful
knowledge
resource
for
the
people
of
Boston.
C
That
was
a
one-time
grant
funded
initiative
that
allowed
us
to
hire
several
temporary
staff
members
and
to
do
some
very
innovative
research
work
alongside
the
public
library,
as
well
as
to
support
the
launch
of
our
new
open
data
portal.
That
portal
is
now
launched.
Those
temporary
staff
members
have
rolled
off
and
we
will
continue
to
support
our
Open
Data
initiatives
through
our
regular
operating
budget
and.
E
See
that
would
make
sense,
because
it's
been
0
for
the
last
2
or
initially
the
second.
That
makes
sense.
Ok,
thank
you.
Guys
talked
a
little
bit
about
sales
force,
the
new
platform
to
oversee
our
3-1-1
called,
and
that
that's
fascinating
to
me
that
60%
of
our
constituent
calls
come
in
through
the
3-1-1
app
as
opposed
to
the
phone
number
yeah.
It's.
E
This
every
year
and
it
bears
repeating
I,
don't
let
a
community
group,
a
Civic
Association,
a
crime
watch
go
by
where
I
don't
give
a
tutorial
on
my
smartphone,
for
how
good
three
one
one
is
so
so
Salesforce
will
it'll
be
the
same
sort
of
user
friendly
system.
Actually,
there's
some
tweaks,
you
can
make
to
make
it
a
little
more
user
friendly
for
the
user,
but
talk
a
little
bit
about
what
sales
forces
and
how
it
will
benefit
the
city
yeah.
C
Absolutely
well,
first
of
all,
thank
you
for
promoting
the
app
we
see
you
know
close
to
a
hundred
people
a
day,
install
the
app
and
then
no
doubt
in
in
no
small
part,
due
to
the
many
folks,
like
yourself
here,
make
sure
that
our
community
knows
about
it.
So
Salesforce
is
replacing
a
piece
of
technology
that
sits
behind
the
3-1-1
app.
C
The
app
itself
is
not
changing
with
this
project,
but
where
all
of
the
data
that,
when
you
report
a
pothole,
for
example,
in
the
app
that
gets
sent
into
a
system
today,
that
is
operated,
it's
run
on
premises
in
in
cities
in
the
city
servers
and
that
basically
keeps
track
of
all
the
different
requests
that
have
come
in.
If
a
city
employee
uses
their
mobile
app
and
reports
that
pothole
is
fixed,
it
goes
back
into
that
system
and
that
system
generates
a
notification
out
to
the
Constituent
that
says
hey.
This
has
been
taken
care
of.
C
C
It
was
originally
the
manufacturer
of
that
software
originally
intended
it
for
to
support,
call
centers
for
a
large
airline
and
hotels
in
the
city
over
the
years,
ingeniously
adapted
it
to
a
very
different
purpose,
but
we're
finding
that
it
lacks
some
of
the
flexibility
that
we
need
to
expand
service
delivery
and
to
do
a
better
job
of
personalizing.
The
user
experience
that
people
may
have
when
they
report
an
issue
or
when
they
try
to
contact
us
about
something.
C
So
what
we
are
doing
is
replacing
that
that
that
that
piece
of
technology
with
Salesforce,
which
is
a
modern
and
widely
used
platform
for
doing
all,
supporting
all
kinds
of
customer
interactions.
Initially,
this
is
simply
to
replace
the
technology.
There
will
not
be
any
notable
changes
to
functionality
for
what
end-users
experience
when
they
use
our
mobile
app
and
there
will
not
be
any
major
changes
to
the
experience
of
people
of
field
employees
in
the
city.
The
two
places
where
the
experience
will
change
one
is
on
the
website.
E
Music
is
the
one
request
I
would
make,
and
I
will
reiterate
this
I
think
this
is
a
great
opportunity
is
that
the
council
does
not
have
any
access
to
either
the
back
end
of
what
Salesforce
will
be
or
3-1-1.
Yet
we
probably
get
I
would
venture
a
guess
that
25%
of
all
of
my
constituent
service
cases,
our
follow-ups
to
something
that
happened
on
three
one,
one
where
I'll
be
forwarded,
the
email
I
know
my
colleagues
are
the
same
way.
E
So,
if
there's
a
way
that
we
can
at
least
have
some
access
to
address
the
issues,
I'm,
not
looking
for
duplication
of
efforts.
Lord
knows
I
have
my
own
sort
of
internal
system
that
we
use,
and
my
colleagues
do
as
well
for
our
constituent
service
management,
but
I
do
would
hope
going
forward
that
we
could
have
a
better
opportunity
to
work
directly
and
just
not
duplicate
efforts
which
often
what
says,
which
is
what
happens
most
so
is
there
I
know,
there's
been
some
talk
before
about
having
a
system
for
counselors
to
use.
C
Definitely
on
the
table
for
right
now
the
focus
is
on
simply
replacing
the
existing
CRM
with
Salesforce,
but
once
we
have
that.
That
creates
a
great
deal
of
flexibility
for
us
to
expand
the
use
of
that
system
and
the
functionality
to
give
other
people
and
departments
and
teams
access
to
301
cases,
so
we're
hoping
to
later
this
year,
completely
transition
onto
Salesforce,
and
at
that
point
we
can
begin
planning
for
expansion.
On
top
of
this.
C
A
E
Worked
well
together,
so
I
think
that
would
be
a
great
sort
of
thing
to
happen.
Briefly.
You
talked
a
little
bit
about
working
with
the
Environment
Department
for
the
energy
management
dashboard,
which
I
love.
This
is
similar
to
the
beardo
ordinance
that
was
passed
by
some
energy
reporting
and
Disclosure
ordinance.
Can
you
talk
a
little
bit
about
how
it's
been
used?
Well,
any
inches,
unanticipated
challenges
or
ways.
We
cannot
continue
to
expand
that
sure.
C
It's
been
a
great
partnership
between
do
is
in
the
Environment
Department.
The
work
has
been
not
so
to
date,
not
primarily
focused
on
berto
related
data,
but
instead
on
the
city's
own
buildings
and
the
way
we
manage
energy
consumption
in
schools,
libraries,
police
stations
of
City,
Hall
itself.
What
we've
done
is
we
have
worked
with
the
Environment
Department
to
contract
with
a
company
to
do
two
things.
C
C
E
So,
thank
you
and
then
finally,
the
new
website,
Boston
gov,
looks
fantastic.
I
can
remember
interning
here
with
the
first
Mike
Ross.
Actually
our
former
colleague
played
a
role
in
the
late
90s
and
it
was
good
then,
but
I
just
I.
Think
it's
really
great
again.
My
request
would
be
a
little
bit
better
build-out
for
the
council
committee
pages
and
I
think
there's
we
can
make
it
easier
to
track
legislation.
E
G
B
You
actually
a
good
segue
to
a
showed
out
for
James
Duffy
and
Jesse
brozac
from
your
team
for
the
work
they've
done
to
implement
our
hearing
schedules
working
with
our
central
staff
and
I
want
to
thank
our
central
staff
as
well.
They've
done
a
great
job
of
implementing
that
we've
been
joined
by
City
Council
at
large,
Anisa,
sabe,
George
and
councillor
Tim
McCarthy.
Let
me
now
recognize
councillor
Josie
Thank.
G
You,
mr.
chairman,
hello
morning,
all
be
brief.
I
know.
A
lot
of
people
have
a
lot
to
say
on
this
topic,
but
thank
you
for
your
work.
I
want
to
echo
the
improvements
to
the
website.
I
also
regularly
use
3-1-1
app
myself,
as
well
as
telling
my
constituents
some
who
are
more
comfortable
than
others
I'm
using
it.
But
it's
been
a
great.
G
For
us,
I
was
actually
earlier
this
morning
out
with
Mayor
Walsh
at
a
cybersecurity
firm
in
Boston's
just
over
the
line
out
of
my
district,
but
the
Back
Bay.
So
we
sort
of
claim
it
for
district
8
and
they
were
talking
a
lot
about
some
new
emerging
threats.
Things
I
didn't
even
know
about
that.
You
know
you
don't
even
have
to
click
on
anything
now
for
them
to
get
in
there,
which,
I
think
was
sort
of
the
case
with
them.
G
The
recent
ransomware
attack
we
heard
about
are
what
are
we
doing
from
a
standpoint
of
you
know,
aside
from
the
entry
point
which
it
looks
like
as
part
of
that
modernizing
you
know
logins
and
universal
access
from
you,
it
seems
like
there's
something
new
every
day
and
you
know,
while
someone's
not
going
to
get
in
here
and
transfer,
you
know
100
million
dollars
from
one
bank
account
to
another.
There's
a
lot
I
mean
even
putting
you
know,
locking
out
the
three-on-one
system
would
be
very
problematic
for
the
city.
G
How
are
we
addressing
that
monitoring
preparing
for
these
emerging
threats
that
you
know
in
dollars
and
cents?
You
know
the
ransom.
So
to
speak,
that
they're
asking
is
not
huge,
but
it's
a
huge
vulnerability
for
the
city.
I
mean
we're
computerizing
our
traffic
lights
and
signals
everything
else.
How
we
addressing
that
yeah.
C
Absolutely
thank
you
for
the
question.
It's
something
we
spend
a
great
deal
of
time
and
energy
working
on
in
my
department.
I
would
start
by
just
saying
that
the
most
recent
malware
attack
that
was
took
place
late
last
week
and
over
the
weekend
to
our
knowledge,
has
not
affected
the
city
in
any
way.
We
have
not
had
systems
impacted
by
that.
C
C
That
you
know
makes
us
completely
secure,
but
we
take
a
strategy-
that's
known
as
defense
in
depth
and
core
to
this
is
the
idea
that
there's
no
one
place
or
one
thing
or
one
technology,
that's
going
to
stop
all
cyber
security
threats,
but
by
thinking
holistically
about
risk
across
the
organization,
all
of
the
different
systems
that
you
operate.
The
different
vulnerabilities
by
prioritizing
your
work
based
around
that
risk
that
you
can
substantially
lower
the
likelihood
that
you'll
be
victim
to
one
of
these
kinds
of
attacks.
C
So
just
briefly
three
things
that
we
have
done
or
are
doing
right
now,
I
mentioned
already
the
next-generation
firewall
that
we
have
put
in
place.
Also,
last
year,
we
rolled
out
cyber
security
awareness
training
for
city
employees,
which
is
one
of
the
most
basic
but
important
things
that
you
can
do
to
help
protect
yourself.
This
is
really
to
teach
people
what
to
click
on
and
what
not
to
click
on
how
to
manage
their
passwords,
how
to
just
sort
of
have
the
best
practices
that
help
them
keep
city
infrastructure
safe.
C
My
in
my
opening
remarks
about
the
Identity
and
Access
Management
work
that
we're
doing.
One
of
the
things
that
is
crucial
to
to
improving
security
is
to
improve
the
way
that
passwords
and
login
credentials
are
managed.
This
system
will
help
us
keep
better
track
of
who
has
access
to
what
it
will
help
us
do.
Make
sure
that
if
suspicious
behavior
does
happen,
that
we
can
shut
off
access
quickly
and
it
will
help
us
implement
some
things,
such
as
multi-factor
authentication,
which
improve
the
overall
security
of
passwords
and
logins.
So
this
is
an
important
foundational
investment.
G
Strategy,
thank
you
and
I
will
just
add
that
you
know
I'm
learning
more
and
more
about
this
industry,
not
obviously
the
technical
details
which
are
way
beyond
me,
but
as
more
of
these
companies
are
basing
in
Boston
Proper
and
Back
Bay,
we
already
have
a
little
cluster
of
cybersecurity
firms.
I
think
it's
an
important
resource.
You
know
I,
think
many
of
them
want
to
be
good,
contributing
citizens
and
residents
in
the
city
of
Boston
and
I
think
to
not
take
advantage
of
that.
G
You
mentioned
a
little
earlier
about
fire
department
with
BFP
and
EMS
tracking
and
data
that
sort
of
thing
we've
got
a
lot
of
requests
from
constituents
and
activists
about
traffic
safety
and
tracking
incidents,
particularly
around
pedestrian
and
cyclist
crashes.
In
the
past
a
year
or
two
and
my
my
neighborhood
and
back
bay,
we've
had
several,
unfortunately
on
including
fatalities
over
the
last
couple
years
and
BTD
has
been
great
about.
G
You
know
whether
it's
signal
adjustments,
whether
it's
working
on
street
redesigns,
they
did
Mass
Ave
we're
working
on
Beacon
Street
now,
but
folks
are
interested
in
the
data.
You
know
where
these
incidents
are
happening.
Is
it
car
versus
pedestrian,
Carver,
cyclist,
Carver's
car?
Do
you
have
do
we
track
that
data
in
the
city?
And,
if
so,
what's
the
availability
of
it?
Yeah.
C
Absolutely
so,
there's
two
places
that,
to
our
knowledge,
that
data
is
tracked,
the
most
comprehensive
source
of
information,
especially
for
crashes
involving
injuries,
is
Boston,
Public,
Health,
Commission
and
EMS,
who
are
typically
deployed
when
there
is
a
injury
crash
that
takes
place,
unfortunately,
because
of
the
nature
of
the
HIPAA
law
that
protects
privacy
around
medical
records
and
the
fact
that
yet
Boston
EMS
is
a
HIPAA
covered
entity.
There
are
some
limits
to
the
data
that
can
be
released,
based
on
BPH,
C's
legal
analysis
of
that
rule.
C
They
have
determined
that
a
lot
of
the
crash
data
that
is
desired
in
terms
of
a
detailed
location,
information
time.
You
know
the
nature
of
the
incident,
but
that
would
actually
for
them
to
release
that
in
a
full
form
would
violate
their
requirements
under
the
HIPAA
rules.
Fatalities
are
tracked
effectively
by
the
Boston
Police
Department
and
that
data
is
not
encumbered
by
HIPAA
and
is
easier
to
release.
C
But
I
will
say
that
the
city's
vision,
0
website
does
include
a
map
of
both
injuries
and
fatalities,
organized
by
type
of
whether
it
was
a
pedestrian,
a
driver
or
a
cyclist
that
was
involved,
and
that
is
updated
with
some
frequency.
And
so
that
is
a
good
source
of
data
for
people
who
are
interested.
C
G
B
H
You
chairman,
and
thank
you
all
for
being
here:
I,
want
to
talk
a
little
bit
about
the
fiber-optic
network
network
in
our
schools
and
I
know.
The
goal
is
during
fiscal
year,
18
to
cover
100
EPS
buildings.
That's
an
addition
to
previous
a
previous
goal,
and
so,
if
you
talked
a
little
bit
about
the
totals
and
what
over
fiscal
year,
18
we'll
have
sort
of
accomplished
and
with
that
sure.
C
Absolutely
so
today
we
have
about
a
hundred
and
twenty
city
buildings
that
are
connected
to
the
Tebow
net,
which
is
the
city's
fiber-optic
network
of
those.
The
majority
are
Public
Safety
buildings,
please
to
park
lease
stations,
fire
departments,
Fire
Department
buildings.
We
have
a
number
of
city,
administrative
buildings
as
well
that
are
connected
on
the
network.
We
have
all
of
our
public
libraries
that
are
connected
on
the
network
and
we
have
about
23
schools
that
are
connected,
mostly
our
high
schools
and
the
larger
facilities.
C
The
project
that
we
have
on
our
capital
budget
request
is
to
connect
the
remaining
city
buildings
and
that
will
be
primarily
schools
and
will
also
include
a
number
of
public
housing
facilities
and
a
handful
of
other
city
offices,
District
Public
Works
district
yards,
for
example,
that
are
not
currently
connected.
The
goal
of
this
is
twofold.
C
First
and
foremost,
it's
to
make
sure
that
every
city
building,
and
especially
our
schools,
has
the
bandwidth
that
they
need
to
be
able
to
provide
educational
services
that
to
students
that
incorporate
digital
learning
opportunities
and
to
do
the
daily
administrative
business
of
city
work.
The
second
goal
is
to
save
money.
We
spend
millions
of
dollars
a
year
on
telecommunication
services
and
the
places
where
we
have
been
able
to
put
our
own
fiber
optic
connections
and
operate
our
own
network.
C
We've
been
able
to
save
a
great
deal
on
the
cost
that
would
normally
be
paid
out
to
telecommunications
companies
for
those
services
and
take
advantage
of
federal
programs,
like
you
rate,
to
help
support
the
overall
positive
operating
the
network.
So
this
expansion,
while
it's
a
large
capital
investment,
we'll
have
a
very
quick.
We
believe
return
on
that
investment
and
cost
savings
alone
and
will
help
make
sure
that
every
school
and
every
classroom
has
the
bandwidth
that
they
need
to
support
current
and
future
applications.
That's.
H
That's
great
to
hear
and
I'm,
assuming
just
because
this
is
your
business
and
not
mine
that,
especially
in
our
schools
during
large
testing
period.
So
during
MCAS
or
any
sort
of
standardized
testing
that,
as
a
former
teacher,
my
fear
is
that
the
computers
are
going
to
crash.
Not
all
kids
will
be
able
to
successfully
update
and
load
and
do.
I
C
So
we
are
it's
a
partnership
between
duit
and
the
Boston
Public
Schools
Oh
IT
office.
They
were
the
the
do.
It
typically
provides
the
basic
connectivity
to
the
building
so
we're
bringing
in
the
fiber-optic
cable
we're
making
sure
that
there's
enough
bandwidth
to
get
back
to
the
Internet,
the
Boston
Public
Schools
manages
the
in
building
technology,
so
that
includes
wireless
access
points
in
classrooms.
That
includes
the
actual
computers
themselves.
C
They
have
done
a
lot
of
work
to
make
sure
that
they
are
equipped
to
support
testing,
including
having
special
carts
that
can
be
brought
into
a
room
that
bring
their
own
with
them,
their
own
wireless
access
point,
as
well
as
a
number
of
computers
to
support
testing
in
that
specific
classroom.
So
it
is
a
partnership
and
we
work
closely
with
them
to
make
sure
that
we're
providing
the
services
that
they
need
to
support
this
kind
of
connectivity.
That's.
C
H
C
It's
a
it's
a
great,
it's
a
great
question
and
you
know
I,
don't
have
a
lot
to
tell
you
about
that.
I
mean
we
right
now
are
doing
our
work
kind
of
comes
in
two
strands.
One
is
to
make
sure
that
we
have
the
basic
connectivity
to
city
operated
buildings,
and
so,
as
I
mentioned,
where
we've
done
a
lot
and
we
are
expanding
that
when
we
have
connectivity
in
those
buildings
we're
using
that
to
them,
provide
actual
publicly
accessible
internet
service
to
employees
and
to
residents
who
find
themselves
in
that
in
those
spaces.
C
I
mentioned
in
my
opening
remarks
that
we
are
have
expanded.
The
city's
wicked
free
Wi-Fi
service
to
a
number
of
DCYF
community
centers
to
make
sure
that
young
people
have
access
outside
the
school
day.
We
would
be
eager
to
look
at
opportunities
with
city
operated
or
partner,
operated,
shelter
facilities
to
see
if
we
are
able
to
bring
that
basic
connectivity
into
those
buildings
and
be
whether
we
can
then
offer
some
kind
of
public,
Wi-Fi
or
free
service
for
the
people
who
are
there
and
being
served
by
those
buildings.
That's.
H
Great
thank
you
sort
of
leads
to
like
a
general
overall
question
and
really
we
talk
a
lot
about
equity
gaps,
but
we've
got
a
digital
equity
gap
in
the
city.
You
talked
a
little
bit
about
your
program.
It's
called
the
digital
equity
pilot
grant
program.
That's
in
the
end
of
mentioned
in
the
budget.
Yeah.
C
Thank
you
for
addressing
this.
It's
I
think
one
of
the
big
and
and
often
underappreciated
challenges
that
we
face
as
a
city.
The
best
data
that
we
have
says
that
approximately
15%
of
households
in
Boston
do
not
have
a
broadband
connection
at
home.
That
means
that
those
adults
don't
have
access
to
the
educational
and
employment
opportunities
that
come
from
being
connected
to
the
Internet.
It
means
that
young
people
in
those
households
can't
get
online
to
do
homework
or
to
explore
other
academic
or
cultural
or
any
other
types
of
activities.
This
is
a
major
challenge.
C
Being
connected
is
a
fundamental
part
of
participating
in
today's
society
and
our
economy.
So
well,
we
don't
have
a
easy
answer
to
this
challenge:
we're
investing
on
a
number
of
fronts
to
try
to
close
that
gap
we
have.
As
I
mentioned,
we
have
our
wicked
free
Wi-Fi
program
that
provides
connectivity
in
schools,
community
centers
and
neighborhood
main
streets
districts
around
the
city.
We,
through
the
money
received
as
part
of
our
cable
franchises,
have
funded.
C
Technology,
goes
home
for
a
number
of
years
of
program
that
provides
digital
literacy
skills
and
access
to
low-cost
equipment
to
residents
of
Boston
movie.
They've
now
served
over
22,000
people
and
families
in
the
city,
and
we
are
for
the
first
time
this
year
establishing
the
pilot
grant
program
that
you
mentioned,
which
will
allow
us
to
make
small
seed
grants
to
community
organizations
that
want
to
add
a
digital
equity
component
to
the
services
and
programming
that
they
provide.
C
It's
a
great
question
and
it's
a
it's
a
hard
thing
to
measure.
I
think
you
know,
there's
been
a
number
there's
been
a
lot
of
work
done.
Certainly
there's
some
broad
numbers
we
can
get
which
often
come
from
the
American
Community
Survey.
That
asks
questions
as
to
how
and
if
people
are
connected
and
we'll
continue
to
monitor
that
as
a
long-term
metric.
The
other
thing
that
we
have
done
is
sporadic
surveying
in
specific
contexts.
The
Boston
Public
Schools,
for
example,
did
surveys
of
students
in
several
elementary
schools
to
try
to
understand.
Do
people
have
smartphones?
C
Do
they
have
home
broadband?
Are
there
challenges
around
affordability
for
those
services?
Are
there
literacy
or
equipment
access
challenges?
So
we'll
continue
to
do
that
kind
of
targeted
sampling
and
research
to
try
to
understand
the
shape
of
the
challenge
we
face
as
a
city
and
to
make
sure
that
the
programs
that
we're
supporting
are
designed
to
actually
address
the
real
need
that
we
say
so.
C
I,
don't
think
that
we
have
a
complete
vision
of
view
of
that
landscape
I
mean
most
commonly.
What
we
see
is
that
or
income
families
are
less
likely
to
have
a
home
broadband
connection.
We
do
see
very
high
rates
of
cell
phone
ownership,
however,
across
the
city
across
all
income
brackets,
and
so
that's
part
of
the
the
changing
landscape
of
the
digital
equity
challenge
is
that
you
will
often
find
a
household
where
one
or
more
members
of
the
family
has
a
smartphone.
C
They
may
or
may
not
have
the
kind
of
data
plan
that
would
allow
them
to
take
advantage.
For
example,
of
you
know,
educational
video
programming
on
a
regular
basis,
so
you
know
I,
don't
think
III,
don't
think
we
have
a
complete
grasp
of
the
shape
of
the
challenge,
but
we're
learning
more
every
day
the
experiments
that
the
Boston
Public
Schools
are
doing
around
one-for-one
devices,
where
they're
providing
students
with
devices
that
they're
able
to
take
home
in
certain
context
will
also
be
instructive
to
help
us
understand
how
that
impacts.
C
H
Great
I
do
remember
a
time
I
had
ones
a
student
that
had
typed
a
whole
paper
on
his
cell
phone
and
then
submitted
sort
of
PIAT.
Almost
the
attacks
I
think
I
do
recall.
Maybe
he
emailed
it
or
something
sort
of
converted
into
a
document,
but
it
is
all
on
a
cell
phone,
and
that
was
probably
a
Blackberry.
C
J
D
J
Was
listening
to
councillor
O'malley
talking
about
three
one
one
and
you
know
I
was
very
proud
to
be
a
little
part
of
that
six
seven
years
ago,
when
we
opened
up
streetscape
when
we
were
working
with
Wentworth
and
it
just
come
so
far
and
we
push
it
at
every
community
meeting
it
just
it
works
well.
The
paper
trail
just
worked
so
well
and
I
know
there
was
some
hiccups
earlier,
and
you
know
there
was
a
little
bit
of
a
gotcha
report.
J
You
know
a
couple
months
ago
on
that,
but
I
you
know
somebody
who's
worked
in
the
odds
as
well.
As
you
know,
pencil-pushing
it's
a
very
valuable
tool
in.
So
thank
you
very
much
for
your
continued
expansion
on
that
I
want
to
go
to
the
trash
day
app
and
a
strange
question
we
get
because
Boston
Public
Works
now
is
staggering
leaf
pick
up
a
lot
of
our
calls
in
spring,
in
particular
in
the
fall
people
who
drag
30,
especially
in
district
5,
where
I
have
like
people
with
large
yards
and
they'll.
J
Call
me
and
say:
I
dragged
30
bags
to
the
sidewalk
and
they
didn't
pick
it
up
today
and
I
say
well.
Did
you
look
at
trash
day
app?
You
know
and
they
say
well,
no,
that's
ridiculous.
Is
there
any
chance
that
if
they
do
have
a
trash
day
app,
we
could
put
an
alert
for
the
for
the
recycle
because
I
think
it
would
people
would
be
very,
very
happy
if
they
gave
that
got
that
little
heads-up
yeah.
C
Yeah
it's
actually,
that
is
one
of
the
features
of
the
app
so
I
get
both
a
pop-up
message.
The
night
before
collection
on
my
phone
there's
any
delays.
It
alerts
me
of
the
delay
and
it
does
specifically
cover
issues
of
hazardous
waste
collection,
leaf,
pickup
and
all
of
that,
so
anyone
who
installs
the
app
and
accepts
the
allows
it
to
provide
them
notifications
once
they
put
in
their
address.
They
should
automatically
get
notified
of
those
special
collection.
J
On
our
social
media
and
kind
of
flag,
it
is
where
I
start,
because
this
week
in
High
Park
is
not
leaf.
Collection
and
I've
already
got
a
calling
sheet
in
my
office
that
says:
I've
dragged
everything
out
in
the
rain.
Now
the
bags
of
wet
now
I
can't
bring
them
back
up
a
driveway
and
then
it's
a
giant,
Sabatino
sad
story
and
generally
public
works
is
very
good
about
addressing
it,
but
obviously
it
defeats
the
purpose
of
then
going
out
and
removing
them
believe
sure.
C
J
J
Councillor
Malley
and
I
had
a
long
discussion
of
Public
Works
during
their
hearing
about
it
because
it
just
especially
if
you
have
a
lot
in
the
back
seat
wet
and
they
start
to
stink
and
I
mean
you
know
the
whole
story.
My
last
question,
a
real,
simple
one,
I
think
the
office
equipment
that
we
have
is
that
through
you
or
through
purchasing
I,
believe.
J
That,
because,
literally
like
we
have
printers
down
here
that
they
don't
even
have
to
make
pots
for
anymore,
like
that
awful
and
just
the
other
day
we
were
handwriting
envelopes
because
it
wouldn't
fit.
You
know
it
doesn't
take
the
the
envelopes
anymore.
So
it's
just
a
little
a
personal
story.
If
we
get
new
printers
that'll
be
great
yeah.
That
sounds.
F
But
counselor,
one
of
the
projects
that
we're
taking
on
is
looking
at
a
managed
print
services
so
that
we
won't
have
the
situations
that
that
you're
talking
about
is
having
to
buy
outdated
parts
for
printers,
but
instead
we'll
have
lifecycle,
printing
and
the
opportunity
to
have
somebody
come
in
and
maintain
the
natural
printers
that
are
in
the
spaces.
So
we're
looking
forward
to
that
in
the
next
fiscal
year.
Thanks.
B
C
C
Do
not
have
that
number
off
the
top
of
my
head
you're
on
yeah.
We
I
know
that
we
have
thousands
of
active
users,
people
who
have
used
the
app
within
the
last
week
or
so
I,
don't
think
we
are
actually
able
to
tell
exactly
how
many
people
have
the
app
installed,
but
we
look
at
subscribership.
We
look
at
active
use,
we
look
at
new
installs
and
then
we
look
at
the
percentage
of
request
and
number
of
requests
coming
in
over
those
Jen,
okay
Debbie,
to
get
you
more
data,
okay,.
I
You
counsel,
CMO,
and
thank
you
guys
for
being
here
and
all
the
work
that
you
guys
do.
It's
really
essential,
frankly,
to
the
to
us
running
an
efficient
system
of
delivering
services
to
our
constituents
and
those
outside
of
you
in
my
district.
So
thank
you
guys,
I
apologize
for
being
late
this
morning,
I
just
have
two
questions.
I
One
is
just
following
up
and
answered
most
of
mine
related
to
access
to
Internet
and
online
services
for
those
families
in
the
city
who
are
in
the
low
socioeconomic
status,
but
who
may
attend
our
schools
who
may
participate
in
other
ways?
What
would
it
take
so
I
know
you
were
talking
about
public-private
partnerships
and
in
the
federal
government
and
funding
from
different
sources.
But
what
would
it
take
to
reach
those
folks
that
we're
not
reaching
now
I
mean
it
was
great
to
hear
about
the
equipment
to
over
20,000
families
in
the
community?
C
D
C
Knowledge
there
really
no
major
cities
anywhere
in
the
country
that
have
solved
this
problem
in
a
way
that
really
does
guarantee
universal
access.
If
we
do
think
about
just
as
a
baseline,
the
idea
that
there
are
you
know
roughly
15%
of
households
that
lack
access
today
and
that
a
basic
broadband
home
broadband
internet
connection.
Typically,
you
would
start
at
around
40
to
50
dollars
a
month.
C
You
know
we
can
run
that
math
out
and
I
think
it
takes
us
very
quickly
into
the
tens
of
millions
of
dollars
a
year
if
we
were
to
somehow
try
to
subsidize
a
privately
provided
internet
connection
for
households
that
can't
afford
one
I
think
the
you
know
it
even
approach
do
even
trying
a
subsidy
model
like
that
raises
a
whole
lot
of
operational
and
logistical
challenges
around
it.
And,
ultimately
it
is
you
know
it's
something
that
we
I,
don't
think
kind
of.
Are
you
have
a
clear
answer
to?
C
There
are
a
couple
of
programs,
though,
that
are
out
there,
which
I
think
would
be
great
too
and
I
would
ask
for
the
Council's
help
and
raising
awareness
around
one,
as
I
previously
mentioned.
These
technology
goes
home
which
helps
families
get
the
skills
and
equipment
that
they
need
to
get
online,
and
that
is
supported
in
large
part
by
the
city.
C
The
other
is
what's
known
as
Internet
Essentials,
and
that
is
a
program
provided
by
Comcast
to
provide
low-cost
connections
to
specifically
to
families
and
seniors
who
may
not
be
able
to
afford
a
$40
a
month,
internet
service.
The
cost
for
this
is
$10
a
month,
and
it
provides
them
with
a
connection
that
will
not
superfast
is
sufficiently
fast
to
support
a
lot
of
educational
applications
to
support
communication
of
seniors
and
loved
ones,
and
that's
a
program
that's
available
to
many
many
residents
in
Boston.
There
are
entry
qualifications,
but
for
families
of
young
students.
C
That
is,
it's
primarily
that
they
are
eligible
for
free
and
reduced
lunch,
which
is
something
that
you
know
for
the
Boston
Public
Schools
is
widely
as
very
common.
There
are
other
rules
around
these
programs,
but
the
Internet
Essentials
I
think
it
does
offer
a
very
low-cost
way
for
families
that
might
not
otherwise
be
able
to
afford
connect
to
get
online.
So.
I
I
mean
it's
great
to
hear
about
Comcast
as
involvement
I'm,
just
curious
and
I'm.
Ok
with
I
guess,
blowing
them
up,
but
other
Internet
service
providers
what
they
might
be
doing.
Obviously,
we
engage
with
many
in
the
city
of
Boston
for
different
services
different
purposes,
but
what
they
might
be
doing
to
help
out
with
with
these
types
of
programs
and
what
community
benefits
they
might
be
providing
in
this
space,
is
it
just
Comcast
or
just
Verizon,
and
others
also
in
some
significant
way,
participates.
Yeah.
C
In
new
place,
absolutely
it's
a
great
question.
So
at
the
moment,
Comcast
is
the
only
one
of
the
large
internet
providers
that
offers
a
discount
home
broadband
service
as
part
of
their
overall
offering
when
Verizon
did
negotiate
with
us
last
year
to
you
come
in
and
offer
FiOS
in
Boston,
they
did
fund
a
grant
to
a
one-time
grant
to
the
Boston
Public
Libraries
to
do
a
hotspot
lending
program.
C
This
would
be
a
program
where
somebody
could
come
in
to
the
library
to
check
out
a
hot
spot
taken
home
with
them
and
be
able
to
get
online.
That's
really!
You
know.
The
funding
is
very
much
appreciated,
but
it
is
really
sufficient
to
launch
a
pilot
rather
than
to
sustain
something
over
the
long
haul,
we're
continuing
to
work
with
the
Boston
Public
Libraries
to
get
that
pilot
project
launched
and
off
the
ground,
but
we
hope
to
learn
from
that.
Whether
that
model
is
one
that
we
could
expand
on
in
the
future.
C
Perhaps
we've
continued
support
from
other
telecommunications
companies.
We've
also
had
some
conversations
with
some
of
the
smaller
upstart
companies
in
Boston
that
are
offering
service
in
apartment
buildings.
Using
wireless
connections
and
there's
definitely
some
interest
on
the
part
of
some
of
those
to
connect
public
housing
facilities
and
provide
discounted
or
free
access
in
public
housing.
In
exchange
for
getting
access
to
the
rooftops
of
those
buildings
which.
C
A
C
We're
trying
to
work
through
to
make
sure
that
we
do
it
in
a
way
that
is
fair
and
legal,
but
we're
excited
about
the
possibility
of
that
and
Schweiger,
who
is
our
broadband
and
digital
equity
advocate?
Who
is
a
member
of
the
team
in
my
department,
is
in
close
contact
with
all
of
the
ISPs
and
is
trying
to
identify
places
where
we
could
work
with
them
to
help
close
this
gap.
That.
I
Last
part
is
very
exciting
because
I
imagine
that
15%
are
going
to
be
coming
from
our
public
housing
buildings
across
the
city.
So
that's
very
exciting
to
hear
and
frankly
to
hear
about
some
of
the
smaller
providers
still
being
able
to
take
part
in
some
way,
but
that's
very
useful
and
I
and
when
it's
the
Verizon,
this
sort
of
pilot
program
with
the
libraries
supposed
to
launch
so.
C
We're
still
working
on
timeline
with
them
there's
been
a
little
bit
of
personnel
turnover
at
the
libraries
of
some
of
the
folks
we
were
working
with,
and
so
that's
delayed
the
project
we
have
the
funding
available
and
hopefully,
in
this
calendar
year,
we'll
be
able
to
get
the
project
launched
and
off
the
ground.
That's.
I
Very
exciting
and
then
my
last
sort
of
line
of
questioning
has
to
do
with
just
technology.
On
the
council
side,
I
was
having
conversations
with
folks
who
were
sorta
called
techies
for
lack
of
a
better
word
outside
of
who
don't
work
for
the
city
of
Boston,
who
were
residents
in
the
city,
but
who
were
just
couldn't
believe
that
we
didn't
have
technology
to
do
some
of
our
constituent
service
work
and
one
constituent
even
said.
I
Oh
I'll
just
give
you
the
system
and
the
technology,
and
we
ran
into
legal
issues
with
that,
but
just
thinking
for
all
of
us
councillors
and
the
council
as
a
whole.
It's
really
important
to
me
because
we
don't
have
access
to
sort
of
3-1-1,
and
so
there
are
platforms
that
other
municipalities
across
the
country
are
using.
I
Some
of
us
has
tested
them
piloted
them
and
really
liked
them
to
create
a
system
where
each
constituent
that
we
deal
with,
for
example,
you
can
build
an
electronic
file
for,
and
you
can
put
all
kind
of
information
and
detail
information
in
that.
So
I'm
curious
too,
as
to
what
your
department
might
be
thinking
in
terms
of
technology.
I
C
Absolutely
so
we
are
in
the
midst
of
deploying
Salesforce
to
replace
the
CRM
that
powers
3-1-1
and
that
we
expect
the
the
main
conversion
to
happen
later
this
year.
Once
we
have
that
conversion
in
place,
we
are
looking
for
opportunities
to
expand
Salesforce
to
serve
other
parts
of
the
city
right
now.
C
So
what
we
are
hoping
to
do
we're
currently
targeting
later
this
fall
to
launch
Salesforce
once
that's
launched
and
stable.
We
want
to
do
a
bit
of
a
listening
tour
across
the
city
to
try
to
better
understand
the
CRM
requirements
and
needs
of
different
departments
so
that
we
can
start
to
make
a
plan
for
future
expansion.
Of
that.
I
That's
really
great
to
know:
I
will
say
later
this
fall
okay,
you
know,
but
I
will
say,
I
mean
I
was
like
this
is
I
mean
the
systems
were
using
now
Google
and
Google
sheets
and
stuff,
like
that.
It
just
seems
so
old-school
and
I'm,
not
very
tech,
savvy.
What
my
team
is
and
for
us
to
be
exposed
to
what's
happening
in
other
municipalities
across
the
country
and
to
see
what's
out
there.
I
It
sometimes
can
get
frustrating
to
not
have
access
to
those
kind
of
things,
but
I
look
forward
to
continuing
the
conversation
and
thank
you
guys
for
thinking
about
the
council
and
our
our
unique
and
specific
needs
when
it
comes
to
our
constituents.
Thank
you
very
much
have
a
wonderful
day.
Thank
You
councillor,
siamo,
okay,.
B
B
Them
do
right
well
to
address
some
of
the
equity
issues.
Obviously
you
know
that
might
be
a
good
place
to
look
right
in
underserved
neighborhoods.
Any
areas
and
I
know
you
know:
I
represent
Austin
Brighton
Commonwealth
development,
as
well
as
a
Fanueil
gardens
to
name
to
also
have
publicly
accessible
computers
and
service
and.
C
I
would
just
give
a
shout
out
to
the
Boston
Public
Library.
Specifically,
they
do
incredible
work
around
not
only
access
to
traditional
forms
of
information,
but
also
digital.
They
do
have
a
free
public,
Wi-Fi
believed
in
every
single
one
of
their
branches.
They've
done
work
in
some
cases
to
extend
that
Wi-Fi
service
and
partnership
with
do
it
to
the
area
immediately
surrounding
the
library
and
they
offer
computer
labs
that
are
heavily
used
that
most,
if
not
all,
of
their
branches.
They
really
are
a
notable
partner
and
absolutely.
H
More
questions
here,
just
generally
listening
to
your
conversation,
all
the
you
know
great
work
that
we're
doing
with
connecting
the
city
we're
also
I'm.
Assuming
because
again,
this
is
your
business,
not
mine,
so
we're
also
making
sure
that
network
will
continue
to
be
secure
and
resilient.
Should
something
happen
because
there
are
times
I
know-
and
you
know
just
using
my
Google
Calendar,
for
example,
I
use
about
religiously
until
I
got
here
and
other
people
needed
to
be
able
to
access
my
calendar,
but
if
I
don't
have
internet
access
or
my
phone
freezes
I
get
stuff.
H
C
There
definitely
are,
and
we
you
know
we
have
extensive
backups
of
data
first
and
foremost,
to
make
sure
that
if
a
server
crashes
or
isn't
somehow
compromised,
when
ransomware,
for
example,
that
we
can
get
that
data
back,
our
network
itself
is
a
redundant
network.
The
way
our
fiber
network
is
crafted.
There
are
multiple
rings
that
cover
different
buildings
in
the
city
and
that
allows
us
to
if
a
backhoe
cuts
through
one
of
those
cables,
the
rest
of
the
network
can
take
over.
C
So
there's
a
variety
of
things,
we're
doing
as
we
look
at
the
risk
that
attaches
to
the
various
parts
of
our
IT
infrastructure,
but
for
all
of
them
were
trying
to
assess
what
the
vulnerabilities
are
and
making
sure
that
we're
building
more
redundant,
more
resilient
systems,
so
that
you
know,
as
this
technology,
which
is
increasingly
just
essential
to
the
basic
operation
of
government,
that
we
can
make
sure
that
that
stays
available.
I
found.
H
Paul
watts
is
for
but
or
landlines
and
and
there
is
still
a
role
that
they
play
and
should
there
be
any
sort
of
internet
or
Wi-Fi
break
and
service
that
some
of
these
sort
of
more
antique
processes,
work
I
do
want
to
talk
a
little
just
sort
of
reflecting
back
on
last
year's
hearing
in
the
work
that
you
were
doing
with
D&D
and
Green
River
to
develop
a
coordinated
system
for
helping
assisting
those
experiencing
homelessness,
access,
housing
or
service
providers,
the
access
housing.
Could
you
talk
a
little
bit
about
sort
of?
F
The
department
in
Neighborhood
Development
would
be
able
to
speak
specifically
to
the
services
that
they've
been
able
to
provide
as
a
result
of
coordinated
access,
but
in
terms
of
being
able
to
provide,
have
all
of
the
same
providers
on
share
that
information
through
the
coordinated
access
platform
that
has
been
up
and
running
in
great
shape.
You
know,
and
the
folks
who
are
utilizing
the
data
warehouse
feel
very
confident
that
the
information
is
up-to-date
and,
most
importantly,
it's
all
in
the
same
place,
which
previously
was
not
necessarily
the
case.
F
H
Right
and
then
sort
of
a
lot
a
lie
with
that.
We
called
for
hearing
that
you're,
aware
of
it
hasn't
been
scheduled
yet,
but
to
work
with
D
and
E
and
B
PDA
on
accessing
developing
a
system
similar
perhaps
to
New
York
City's
housing
portal,
but
where
individuals
and
families
are
able
to
access,
affordable
housing,
lotteries
both
rental
and
purchase
opportunities.
You
talked
a
little
bit
about
sort
of
what
you've
done
so
far.
I
understand
has
been
some
work
done
and
what
it
could
potentially
mean
to
go
that
full
mile
and
put
everything
off
yeah.
C
Absolutely
I'd
be
happy
to
speak
a
little
bit
to
what
we've
done
and
what
we're
thinking
about
in
the
future.
So
the
the
thing
that
we
did
recently
earlier
this
year
was
to
digitize
the
metro
list,
which
is
DMVs
list
of
affordable
housing
potential,
affordable
housing
opportunities.
This
is
you
know
it's
now
available
online.
Instead
of
as
a
PDF,
you
can
actually
browse
it
in
on
your
cell
phone
or
in
a
browser.
You
can
sort
it
by
neighborhood,
so
it
gives
people
a
little
bit
easier
access
to
this
information,
but
I
think.
C
The
point
that
you
know
you
alluded
to
is
that
once
you
have
that
information,
it
is
still
an
incredibly
difficult
process
to
actually
secure,
affordable
housing.
You
end
up
having
to
call
all
of
these
different
housing
providers.
They
do
not
have
a
standard
application.
Availability
information
is
not
often
publicly
listed
anywhere
and
so
becomes
extraordinarily
burdensome
to
a
person
or
a
family.
That's
trying
to
look
at
housing
opportunities.
We
would
be
excited
to
explore
the
idea
of
creating
a
more
unified,
streamlined
access
to
affordable
housing.
C
I
cannot
say
that
we
have
done
sufficient
research
to
be
able
to
give
a
clear
estimate
yet
of
what
the
technology
lift
is
for
that
I
think
it
will
likely
be
substantial,
though,
because
it
will
involve
building
systems
that
can
work
not
only
for
city,
but
also
for
the
many
many
providers
of
housing
around
the
city.
It
will
also
be
a
significant
operational
and
process.
Lift
you
know
right
now.
H
B
B
In
21st
century
we
put
ads
and
papers
that
less
and
less
people
are
reading,
but
we
should
probably
have
posting
boards
and
the
reason
I'm
saying
that
my
wife
works
for
Wingate
properties,
which
provides
a
lot
of
affordable
housing,
just
leased
up
by
a
building
on
the
river
wage.
So
it
was
beautiful.
B
They
certainly
had
no
shortage
of
applicants,
but
again,
unless
you
read
of
notice
in
the
paper.
So
if
we
had
kind
of
a
clearinghouse
where
we
would
tell
these
affordable
housing,
people
to
you
know
put
your
ad
in
the
paper
we
might
make
of
a
requirement.
We
might
want
to
look
at
an
ordinance
that
requires
these
lotteries
to
go
to
a
website
to
post
these
things.
Just
a
thought.
That's
a.
H
B
B
You
know
always
been
there
for
me,
going
back
to
my
days
at
the
Senior
Center
tim
brown,
from
the
information
side
and
and
Jerry
Turner,
another
longtime
friend.
So
with
that
I
want
to
adjourn
today's
hearing
on
the
Department
of
incident.
I'm,
sorry,
innovation
and
technology.
We're
talking
about
the
internet
a
lot
okay.
This
hearing
is
adjourned.