►
Description
Docket #0318 - Hearing to discuss the Senior Home Repair Program and other housing programs
A
Good
afternoon
everyone,
my
name,
is
Lydia
Edwards
I'm,
the
city
councilor
for
District,
one
and
I'm,
the
chair
of
the
Boston
City
Council
Committee
on
Housing
and
Community
Development
I'm
joined
here
by
my
colleague,
councillor
Frank,
Baker
and
councillor
to
McCarthy.
I
also
know
that
council
president
Andrea
Campbell
is
also
here
and
is,
will
join
us
shortly.
I
want
to
remind
you
that
this
is
a
public
hearing
and
is
being
recorded
and
will
be
broadcast
on
Comcast,
eight
RCN,
82,
horizon-1,
nine,
six,
four
and
online.
Please
silence
your
cell
phones
and
other
devices.
A
A
If
you
changed
your
mind,
or
you
forgot
to
click
that
you
wanted
to
testify,
we'll
open
it
up
to
allow
for
folks
to
also
add
in
any
opinions
or
concerns
when
you
do
testify,
please
state
your
name
and
affiliation
and
residents
and
limit
your
comments
to
a
few
minutes
to
ensure
that
all
of
the
comments
can
be
can
be
heard
and
and
also
in
some
cases
be
responded
to.
Today's
hearing
is
on
docket
zero.
Three
one.
A
Eight
order
for
hearing
to
discuss
the
senior
home
repair
program
and
other
housing
programs
I
have
invited
several
folks
from
the
administration
to
also
come
and
speak.
What
we
will
do
very
likely
is
have
some
first,
some
public
testimony
so
that
we
can
get
a
feeling
for
what
people
are
excited
about.
What
they're
concerned
about
what
their
suggestions
are
for
the
program
we
will
then
have
the
city
come
and
testify,
and
then,
after
that,
we'll
continue
on
with
public
testimony
before
we
get
started.
A
A
We'll
see
if
I
can
turn
it
up,
we
turned
it
up.
Is
this
better?
Thank
you
very
much.
So
what
we
will
do
now
is
again,
as
I
stated,
we'll
start
with
the
public
testimony
to
discuss
the
program
and
then
we'll
go
to
the
city
to
respond.
If
that's,
ok,
all
right
so
again,
calling
on
the
names
of
people
who
actually
said
they
wanted
to
testify
today,
I
have
maria
de
pinna
de
pinna,
maria
de
pinna.
Would
you
like
to
come
forward
to
testify
I?
A
C
Good
afternoon,
everyone
good
afternoon
I'm
here
to
talk
about
a
good
heart,
Leo,
Moore's,
half
he's
a
wonderful
man
that
encouraged
me
to
be
on
the
house.
He
also
encouraged
me
how
to
be
responsible
on
the
house.
I
was
really
kind
of
afraid
that
I
was
going
to
lose
my
house.
So
when
I
knew
Leo,
he
was
the
person
that
was
helped.
My
father
a
lot
so
I'm
here
to
to
say
how
good
is
this
program?
How
is
goodly
you'll
have
his
heart
to
help
us
being
good
with
the
house.
C
So
all
I'm
gonna
say
I
never
have
this
program
yet
because
I'm
kind
of
new
to
it.
He
walked
through
me
to
all
the
hall
applications
and
helped
me
so
I'm
here
to
say
that
he's
a
good
he's,
a
good
man
he's,
have
a
good
heart.
He
also
like
to
help
one
another
and
I'm
not
happy
for
me
and
I
hope
that
this
is
something
that
will
go
for
all
of
us.
Thank
you
very
much.
My
name
is
Maria
de
pinna.
Thank.
A
I
will
wait
for
the
microphone
to
come
closer
to
you
and
get
turned
on
real,
quick
and
before
you
speak
before
you
speak.
I'm
gonna
also
invite
down
Agatha
McNair,
who
also
said
she'd
like
to
speak
and
I
am
going
to
have
a
difficult
time
with
this
name,
but
it's
Ms,
white
I
believe
last
name:
white
Virginia,
maybe
Virginia,
Oh,
wonderful,
okay,
so
Miss
Smith.
B
E
I'm
the
program
helped
me
to
because
I
needed
to
have
my
oven,
fixed
and
I
made
a
phone
call,
and
somebody
came
over
and
fixed
my
oven.
So
now
we
we
went
about
two
weeks,
but
out
being
able
to
cook
I
mean
you
know,
cooking
my
oven,
anyways
and
they
came
over
and
did
a
good
job
and
now
I'm
happy
to
have
the
work
done,
that
it
was
done.
F
G
It
is
one
that
my
attorney
discovered
as
an
arm
of
the
city
aid
to
the
elderly
and
having
lived
in
my
home
all
my
life.
It
was
certainly
a
financial
asset
to
have
a
project
to
help
bring
that
house,
which
is
a
hundred
years
old
up
to
code,
to
have
a
new
roof,
but
more
particularly
to
have
people
who
cared
they
cared.
What
they
did.
They
cared
about
the
property
that
was
there,
protecting
it
from
disturbance,
dirt
dust,
old,
shingles,
etc.
G
They
cared
about
the
automobiles
that
were
in
the
street
and
had
the
moved.
That
is
what
I
wanted
to
bring
to
you
not
so
much
in
support
of
the
program,
although
I
am
but
the
kale
concern
and
aware
of
the
fact
that
some
of
us
still
live
in
Boston,
we
have
a
sentimental
feeling
toward
the
city
being
born
here
and
never
leaving.
So
that
was
really
what
impressed
me
Leo
beside
me
and
miss
Coleman,
who
helped
me
and
Thomas
Services.
Who
did
the
work
to
be
complemented?
B
H
Good
afternoon
my
name
is
Rosalyn
nurse
anthems.
I
live
in
39,
m3
streets.
The
thing
I
want
to
say
I'm.
Thank
you
very
much
to
fix.
My
house
and
I
have
the
port.
She
was
really
bad
baby
faiths
and
they
gave
me
new
roof
in
the
siding.
I
appreciate
that
very
much.
Thank
you
very
much
in
my
house.
Look
a
beautiful,
I'm,
very
happy.
The
thing
inside
is
bad.
I
know,
I
do
a
letter
by
letter.
The
thing
had
me
bad
because
my
son
pushed
me
to
do
it.
I
said
no
I,
don't
gonna.
H
Do
it
because
I
don't
want
to
leave
you
what
not
bailed
on
me.
You
say:
Mack
come
on,
do
it
and
you
push
me
bring
me
to
do
it.
The
side
effect
after
2
month,
a
pass
away
and
the
city
call
me
sorry
improve
so
I
figure.
He
helped
me
to
do
it.
Thank
you.
Thank
you
very
much.
God
bless
you
guys
because
he
was
know
for
you.
My
hands,
never
looked
the
way
you
look
it
look
beautiful
our
site
is
a
mess,
but
that's
ok.
I
do
a
little
bit!
A
H
I
Good
afternoon
everyone,
my
name,
is
Kingsford
sworn
I
live
in
Jamaica
Plain
I've
been
in
my
home
since
1967
with
my
family,
my
parents.
They
have
no
longer
that
they've
deceased
I'm
in
a
beautiful
area
overlooking
Franklin
Park.
The
white
Stadium
I
take
very
much
pride
in
my
home
that
I
have
owned.
I,
take
care
of
the
property
up
front,
it's
very
beautiful
flowers,
decorating
this
project,
a
sack
I,
never
heard
of
the
project
before
I
have
a
wonderful
friend
that
lives
in
Winchester.
Her
name
is
Peggy
Schleicher.
I
She
told
me
about
I
used
to
teach
Vegas,
skating
and
I
taught
her
children
and
we're
good
friends,
and
we
were
talking-
and
she
says
you
know
what
let
me
look
into
this.
She
says,
and
she
told
me
all
about
the
information
in
Jamaica
Plain,
the
ASAC
program
I
went
I,
went
I
spoke
to
a
nice
lady
named
Linda,
Morphin
I
I
told
the
situation's
of
what
was
needed
to
be
done
with
the
house.
I,
so
I
need
to
know,
roof
was
put
on,
beautiful
roof
was
put
on,
was
done
in
the
day.
I
I
had
a
new
kitchen
put
in
gorgeous
a
tiled
new
bathroom
walkway,
going
up
the
stairs
I
have
her
two
railings.
They
stay
in
the
back
of
my
deck
of
the
yard.
They
probably
washed
them
deciding.
Let's
see
what
else
they
put
in
down
in
my
basement.
I
have
a
they
open
up
the
a
high
of
our
door
that
was
closed
off
for
many
years,
and
so
we
they
open
up
the
door.
I
So
I
can
go
out
into
the
back
of
the
yard
if
it
makes
it
easy
access
to
for
getting
out
to
the
yard
they
came
in.
They
were
pretty
well
very
much
professional.
They
came
in
the
work.
Did
the
work
I
just
turn
over
the
keys
come
in
which,
at
first
of
our
beginning
I,
was
a
little
uncomfortable
with
that,
because
I'm
I'm
very
much
very
much
personal
and
I'm
very
fussy.
How
things
are
running,
but
you
know
I
said
you
know
what
this
is
exciting.
This
is
something
that
needs
to
be
done.
I
I
had
a
major
major
hold
and
my
roof
and
there
was
leaking
in
and
I've
had
people
come
by
and
giving
me
all
kinds
of
brochures
to
say
we
would
love
to
do
your
work.
We
love
to
do
your
work.
So,
as
I
said,
the
program
was
fantastic.
I'm
very
pleased
the
people
came
in.
They
were
very
professional,
they
did
the
work
you
know,
I
I
was
on
top
of
things.
You
know
we
had
to
interact
because
I'm,
very
fussy,
I,
like
certain
things
and
I,
don't
like
certain
things
as
well.
I
So
I
wanted
their
opinion
and
I
wanted.
My
opinion
to
come
across.
I
went
with
them.
We
went
to
Home
Depot,
we
picked
out
the
product,
the
appliances
and
new
stove,
a
new
stove
new
dishwasher.
So
those
all
these
things
came
into
play
to
fill
in
and
it's
just
fabulous
and
I
was
told
it.
Somebody
took
pictures
and
they
said
that
for
the
kitchen
that
they
were
going
to
hang
it
up
in
their
office
back
at
the
headquarters.
So
once
again,
I'm
very
pleased
and
I
hope
to
continue.
I
The
program
will
continue
on
for
many
years.
For
a
lot
of
other
people
that
live
in
the
city
of
Boston,
I
love,
Boston
Boston
has
improved
over
the
years
tremendously
of
the
development
of
the
city,
south
boston,
Roxbury,
Dorchester,
it's
a
beautiful
neighborhoods
that
needs
to
be
pulled
together
continuously
and
people
need
to
take
pride
in
their
homes.
It
just
brings
up
the
value
of
their
property.
Thank.
J
B
J
He
informed
me
what
other
information
I
needed
as
far
as
the
application
and
he
checked
off
the
program
called
home
works
help.
Okay,
unfortunately,
I
was
not
eligible
for
the
other
program
because
of
income,
but
at
the
time
I
was
informed.
I
had
to
get
my
own
contractors
in
which
of
this
is
at
least
three
and
the
contractors
trunk
contractors
that
I
know.
J
Unfortunately,
they
would
not
be
bothered
with
the
program,
especially
when
they
saw
this
sheet
as
far
as
what
the
contractor
needed
and
one
was
something
for:
EPA
liability,
insurance,
home
improvement,
certificate
and
construction
supervisors,
a
lot
licensed,
and
apparently
the
contractors
I
was
informed.
They
didn't
have
some
of
those
licenses,
so
I
had
the
opportunity
once
again
to
speak
to
Leo
Mars
off
the
record.
He
gave
me
three
people
to
get
in
contact
with
I
tried
to
call
I
think
it
was
ans
construction.
J
The
guy
was
out
of
town,
said
to
give
him
a
call
back,
which
I
did
he
told
me
to
send?
Send
my
name
address
and
phone
number
I
sent
to
him.
He
was
supposed
to
be
in
the
content.
I
tried
once
again
and
so
forth.
Then
another
one
gave
my
name
and
address.
No,
no
one
showed
up.
The
last
person
was
Thomas
construction.
He
did
come
out.
He
saw
what
needs
to
be
done.
I,
don't
know
what
the
story
it
was.
J
He
said
in
order
to
have
the
work,
that
would
probably
cost
me
about
twenty
thousand
dollars,
and
that
was
it
and
then,
when
I
spoke
to
the
person
hands
in
my
application
at
Court,
Street
master,
because
she
make
recommendations.
She
said
that
was
still
my
responsibility,
and
that
was
what
Viterbi
so
much
about
the
program,
because
it
seems
like
because
of
the
program
that
I
am
in
have
to
search
out
all
these
contractors.
But
if
you're
in
the
other
program,
everything
is
given
to
you
and
I'm.
Sorry
I
cannot
support
this
program.
B
K
K
Let's
begin
with,
the
fact
that
might
delay
is
on
between
myself
and
the
contractor,
the
person
supposedly
I
thought
representing
me
from
the
city's
side
of
it,
came
through
to
look
to
see
what
needed
to
be
done
to
the
house.
Now.
I
had
my
own
list.
First
among
them
was
the
fact
that
my
foundation,
water
comes
in
the
basement
when
it
rains.
Water
comes
in
the
basement.
K
When
we
have
a
lot
of
snow
and
then
we
have
a
fog
and
he's
walking
through
the
house
identifying
distant
in
the
oven
and
I
kept
asking
him
what
about
the
foundation?
He
didn't
look
at
me,
but
he
said
the
city
doesn't
do
that.
I
found
out
after
that.
The
city
does
do
that.
Now,
I'm
still
left
with
about
$8,000
job.
That
needs
to
be
done
because
it's
only
getting
worse,
the
contractor
started
working
September
September
of
2018.
The
first
thing
that
you
realized
was
that
it
was
complete
chaos.
K
There
were
too
many
chiefs
or
cooks
in
the
kitchen.
Nobody
seemed
to
be
in
control
the
third
day
into
the
job.
I
walked
out
my
back
door
down
the
stairs,
and
there
was
a
big
glob
of
spit
on
my
back
step.
I
knew
immediately,
I
was
doomed,
I
was
in
trouble,
I
went
on
got
my
phone
I
took
a
picture
of
that
and
I
continued
to
take
pictures
of
the
Horan.
This
job
that
was
done
to
my
house.
K
I
can't
begin
to
tell
you
the
conversations
and
the
arguments
and
the
talking
over
me
even
by
the
person
who,
again
with
my
liaison
at
one
point,
he
even
said
to
me:
I've
been
doing
this
job
for
X
number
of
years.
I
said
well,
if
you
were
doing
the
job
right
and
if
these
were
skilled
workers,
we
wouldn't
be
having
this
conversation.
K
Do
it
myself
and
I
proceeded
to
paint,
but
you
know
what
else
they
did
I
couldn't
understand
why
there
was
paint
on
my
new
vanity,
the
base
of
it,
but
not
only
purchased
it
in
2015.
You
know
they
said.
Oh,
that
must
have
happened
when
we
were
rinsing.
The
brushes
excuse
me
who
winces
paint
brushes
in
our
vanity.
K
I
could
I
mean
I,
could
talk
for
another
half
an
hour
and
tell
you
about
what
happened,
but,
let's
suffice
to
say
and
I'm
gonna
move
it
forward
to
the
end.
Supposedly,
the
job
is
done.
I'm,
not
pleased
I,
don't
like
how
the
bathroom
looks,
the
mirror
it's
supposed
to
be
recessed,
but
it's
sticking
out
from
the
wall.
I
can't
tell
you
about
the
backsplash
in
the
kitchen
where,
if
you
ran
your
hand
across
it,
you
could
get
cut.
K
There
they're
done
they
leave
I
go
downstairs
because
mine
drew
this.
Was
my
mom's
apartment.
I
had
moved
her
upstairs
with
me
to
get
to
work
done,
I
go
downstairs,
the
toilet
doesn't
flush,
no
hot
water
in
the
bathtub.
You
can't
lift
the
lever
to
catch
water
to
take
a
bath,
I
call
them
back.
They
come
out
with
the
plumber.
The
plumber
was
there
for
hours.
They
were
working
working
working.
Finally,
I
wrote
a
letter
to
Annette
elder
four
pages
documenting
and
you
should
all
have
copies.
K
I
also
made
color
copies
of
the
pictures
I
took,
but
it's
cost
prohibitive.
I
could
not
make
15
color
copies
of
all
of
the
pictures,
but
I
think
the
letter
that
I
wrote
went
out
to
a
Sheila
Dillon,
the
director
of
Neighborhood
Development.
It
went
to
a
Marvin
Flynn,
the
director
of
Boston
Home
Center,
and
a
Miss
Marcia
I
believe
she's,
a
deputy
director
called
me
maiden,
I
said
to
her.
You
have
to
come
out
and
look
at
this
work.
You
have
to
look
at
it.
K
K
There
they
they
corrected
the
backsplash,
they
gutted
the
bathroom
once
again
and
started
all
over.
My
question
is:
why
is
that
necessary?
Why
is
it
that
you're
contracting
with
people
who
have
no
skill
set?
Why
take
some
room
through
this?
All
of
this
stress
to
have
work.
That's
not
that's!
Not
quality
work,
we're
talking,
they
did
it.
39,000
plus
dollars
of
this
work,
of
which
I
am
responsible
for
over
26,000
of
it,
and
there
are
areas
in
my
house
that
are
look
worse
than
they
did
before,
because
they
had
no
respect
for
my
property.
K
L
My
name
is
Charles
Moore
I'm
here
on
behalf
of
my
mother,
Katherine
Moore,
who
resides
on
that.
We
live
in
Dorchester.
Unfortunately,
she
couldn't
be
here
today
because
she
said
this
whole
process
was
too
upsetting
and
she
didn't
want
to
start
crying
every
time
she
speaks
of
it.
That's
pretty
much
what
happens
techo
some
of
the
other
people
who
would
testify
them.
I,
am
in
support
of
the
program.
I.
Think
the
purpose
of
the
program
is
a
great
purpose
and
when
done
right,
it
actually
helps
a
lot
of
people.
L
Unfortunately,
myself
and
my
mother
weren't
subject
to
that
I
do
think
the
program
needs
a
lot
of
overhaul
and
it
needs
to
be
a
lot
more
oversight,
especially
when
it
comes
to
the
contractors
this
program.
My
situation
is
a
little
bit
like
some
of
the
past
ones.
On
my
mother,
signed
up
for
the
program,
I,
unfortunately
introduced
it
to
the
program
which
I
regret
now
in
a
way
to
help
her
help
and
help
her
apartment.
She
started
the
program.
L
I
think
this
has
been
going
about
two
to
three
years
and
it's
still
unresolved
as
of
today.
So,
for
the
last
two
or
three
years,
my
mother,
who
is
in
her
70s,
who
suffers
from
cancer
heart
conditions
and
very
ill
stuff,
has
been
stressed
out
emotionally
mentally
for
the
last
2
plus
years.
Because
of
this
program
she
did
two
parts.
She
did
the
senior
healing
program
and
I
think
the
senior
home
repair
the
senior
healing
program
started.
First,
she
went
through
all
the
paperwork.
The
process
was
pretty
easy.
L
The
contractor
we
were
told
that
they're
going
to
be
three
contractors
that
bid
for
the
job
I.
Guess
there
weren't
one
contractor,
showed
up
on
a
random
day
without
being
us,
notifying
us
or
telling
say,
hey
I'm
here
to
work
for
behalf
of
the
city.
They
started
work
on
one
day.
It
wasn't
so
three
days
later
that
we've
seen
anyone
who
heard
anything
from
the
city
where
gasoline
on
shows
him
says
we
need
you
to
sign
this
paperwork
by
that
point,
they
had
already
ripped
out
most
of
the
plumbing.
L
They
had
ripped
out
the
heating
system,
so
my
mother
had
pretty
much
no
choice
but
to
sign-
or
we
wouldn't
had
heat,
then
I
sit
there.
I
speak
to
I
see
my
mother
was
on
the
first
well
I
live
on
the
second
floor.
I
spoke
to
I,
think
was
Harold's.
Plumbing
I
spoke
to
the
owner
as
well
as
I
think
it
was
Jared.
Who
was
the
liaison
I
explained
some.
Like
said,
we
did
have
some
heating
issues.
L
I
lived
on
psych
if
I
said,
I
have
space
heating,
I'm,
fine,
the
primaries,
my
mother,
Jarrett,
doesn't
greed
and
he
put
in
as
an
emergency
job
which
allowed
him
to
start
right
away
with.
That
being
said,
they
started.
They
realized
that
my
mother's
apartment
had
some
issues,
maybe
a
broken
pipe.
So
instead
of
fixing
and
I
did
tell
them,
I
said:
listen.
If
there's
any
additional
charges,
I'll
cover
it
myself.
Just
let
me
know
if,
when
you
find
it
or
what
the
situation
is
I
guess
that
was
too
difficult.
L
So
what
they
did
is
they
stopped
working
on
my
mother's
apartment?
Anyone
upstairs
of
mines,
they
fixed
mines,
first,
which
again
my
mother,
was
the
one
who
was
a
recipient
of
this
program
in
the
time
that
they
were
fixing
mines.
She
her
ceiling,
fell
pipe
burst
in
her
apartment,
causing
the
ceiling
to
fall.
Other
damage
to
happen,
which
she
had
to
pay
out
of
pocket
I
believe
was
over
two
thousand
dollars
when
expressed
this
to
the
city,
as
they
said
well,
there's.
No,
we
can
prove
that
this
was
a
problem.
L
This
was
a
cause
so
forth
moving
forward.
We
again
they
agreed
to
a
plan
on
how
to
fix
this
issue.
For
some
reason,
I
came
home
one
day.
My
mother
was
called
me,
crying
upset,
I
go
in
a
house
and
they
put
holes
in
the
ceiling.
Now
we
had
plumbing
fine
everything
worked
existing
except
for
the
boilers,
so
we
wanted
to
personate
when
using
existing
plumbing
in
a
house
and
just
install
the
boilers
they
cut
a
hole
in
the
ceiling
to
going
over.
It
didn't
work
out,
so
they
just
put
a
bunch
of
putty.
L
Then
they
didn't
want
to
fix
the
broken
pipe.
So
they
came
plan
without
our
knowledge,
without
our
input
to
circumvent
the
broken,
pipe
and
install
all
new
plumbing
which
what
that
did
is
it
caused
and
put
dummy
baseboards
in
every
room
which
they're
just
there
for
no
reason,
so
they
just
taken
up
space.
It
caused
them
to
put
additional
I
guess
box
in
the
laundry
room
and
there's
literally,
the
pipes
are
screwed
to
the
ceiling,
not
inside
the
screw
to
the
ceiling
and
tucked
behind
the
cabinet
I'm.
Unfortunately,
I
haven't
had
a
chance.
I
will.
L
If
you
want
I,
can
provide
you
with
15
copies
of
pictures.
I
confide
you
up
to
letters.
I
sent
I
just
haven't
had
time,
I
really
made
it
here,
but
I
can
I.
Have
it
all
I
have
the
pictures
fast
forward.
We
brought
this
to
Howard's
attention.
He
said,
oh
well,
you
know
there
is
a
break
in
a
pipe.
You
know
it
was
gonna.
Take
too
long
so
forth.
L
Speaking
to
two
of
his
employees,
who
basically
said
listen
it
wasn't
because
of
that
it
was
your
job
upstairs
was
easier
and
we
get
paid
per
how
much
work
we
do.
So.
If
we
did
your
apartment
first,
then
we're
gonna
get
a
portion
of
the
money
has
to
do
to
us,
and
then
we
could
do
your
mother's.
So
it's
about
money.
So,
even
though
the
supposed
the
emergency
job
for
my
mother
who
needed
it,
it
end
up
being
about
money.
L
L
Issues
when
they
fixed
it,
they
left
big
holes
on
each
side
of
the
baseboard.
Their
resolution
was
putting
two
by
fours,
not
fast
they're,
not
sheetrock.
Just
two
by
fours,
my
mother
expressed
their
discontent
with
that
they
said
all
work
that
will
get
taken
care
of
Jared
said:
oh,
that
we're
taking
care
of
and
a
home
improvement
parts
proportion.
L
Howard
said
we
do
plumbing,
we
don't
do
contracting.
My
father
who
passed
away
was
a
contractor.
So
if
your
plumbing,
you
have
a
carpenter
on
your
payroll,
you
don't
open
up
a
hall
or
wall
and
just
leave
it
again.
There's
still
issues
with
that.
Those
holes
that
they
left
we've
had
a
mice
problem
up
until
I
would
say:
I
mentioned
I
spoke
to
Sheila.
Deland
who's
been
great
with
this
process.
But
again
this
is
two
and
a
half.
Three
years
later,
I
sat
down.
L
I
actually
spoke
Tom,
Andrea,
Campbell
counsel
Campbell
a
couple
years
ago
and
brought
her
in
because,
from
every
level
of
this
process
we
were
getting
told.
My
mother
made
a
concern
to
express
some
concern.
It's
like
we
were
getting
shamed.
We
were
getting
pushed
back.
What
we
want
getting
listened
to
it
wasn't
its
own
injury.
Campbell
got
involved
that
someone
actually
responded
and
paid
attention
to
what
we
had
to
say.
L
They
came
everyone
that
works
from
Mark
ad
to
shilling
income
out,
but
everyone
on
almost
every
level
came
out
to
my
house.
Well
to
my
mother's
house,
looked
at
it
and
everyone
agreed
that
the
work
was
unsatisfactory.
We
told
him
to
this
that
contract
to
continue
to
work
with
the
city
up
until
I
would
say
this
year.
It
flushed
her
to
me,
driving
by
in
the
city
and
seeing
his
truck
parked
outside
other
people's
homes,
knowing
what
he
did,
knowing
the
type
of
work
that
he
did.
L
I
brought
the
city
of
cities
and
again
we
were
at
fault
one
of
the
higher
level
I
guess
executives
in
this
program
and
had
the
nerve
to
say
to
my
mother's
home
and
agree
that
the
work
was
unsatisfactory
and
in
the
next
breath
told
my
mother
I,
don't
call
me
but
well.
What
do
you
want
to
do?
We're
not
gonna
build
you
a
new
home
now
to
me
that
was
just
a
disrespectful,
especially
in
her
home,
especially
when
you
said
and
again
I
asked
him.
I
said
what,
if
this
was
your
house?
L
Would
this
be
satisfactory
and
again
he
said
no
fast
forward.
We
got
I
said
the
City
Council
involved.
We
had
a
separate
meeting.
We
had
two
three
meetings.
We
came
up
with
a
plan.
That
said
we
were
going
to
resolve
this.
You
all
work
towards
it.
That
plan
started
taking
shape.
They
told
me
get
contractors
I
was
going
back
and
forth
with
I
think
it
was
Katie
to
have
a
meeting.
There
was
some
mix-up.
I
have
a
very
busy
schedule.
Just
like
she
does
I
was
on
vacation.
I
was
away.
L
She
was
away,
I,
get
a
email
on
Monday
saying
what
we
want
to
kind
of
wrap
this
up
before
the
end
of
the
fiscal
year,
which
is
coming
up,
Friday
I
think
when
Friday
I
get
a
email
from
her
supervisor
saying.
Well,
you
know
what
we
tried
to
meet
it.
We
couldn't
make
an
arrangement
or
what
we're
gonna
do
is
we're
gonna
offer
you
a
resolution,
we're
gonna
deduct
$12,000
from
the
loan
and
we're
gonna
fix
these
minor
things
and
I
just
don't.
And
how
do
you
come
up
with
a
resolution
route?
L
The
person
who
is
primarily
involved,
which
is
my
mother
like?
How
do
you
sit
at
the
table
and
come
up
with
something
and
again
it's
not
being
rude
but
worrying
about
the
fiscal
year?
It's
been
three
fiscal
years
that
passed
now
all
of
a
sudden.
It's
an
issue
and
only
one
person
think
it
was
an
issue
is
because
it
was
brought
to
the
City
Council's
attention
and
they
knew
this
hearing
was
coming
up
because
again,
two
fiscal
years
before
that,
when
we
were
complaining
what
we
were
asking
for
help
it
was
not
issued.
L
We
got
nothing
against
like
I
said
right
now,
it's
still
unresolved.
You
have
been
work
limits
Dillon,
who
has
been
great
with
hoping
with
certain
stuff,
but
I
can't
just
to
reiterate,
like
III,
think
it's
a
great
program,
but
my
experience
and
my
mother's
experience,
which
I
tried
to
stay
out
of
it.
But
again,
as
a
citizen
of
Boston
as
a
city,
employee
and
more
importantly,
as
his
son
I,
have
some
concerns
very
concerned,
you
know
strong
concerns.
I
mean
it
basically
boils
around
the
contractors.
There
needs
to
be
oversight.
The
contractor
came
in.
L
He
was
a
listed
as
a
D,
letting
company
he
charged
my
mother
five
thousand
dollars
to
paint
he
didn't
sand.
He
didn't
prime,
didn't
do
anything.
He
literally
just
painted,
like
she
said
it
over
the
existing
walls
within
two
or
three
days.
The
paint
started
to
peel
and
when
I
asked
him
and
when
I
asked
the
city-
and
they
said
at
a
meeting
with
myself,
the
city
councilman
acts
why
that
wasn't
happened.
He
told
us
because
oh
well,
they
wasn't
sure
if
it
was
led,
so
they
couldn't
disturb
the
walls.
L
Well,
if
he's
a
D
letting
company,
you
mean
it
something
he
can't
figure
out.
If
there's
lead
in
the
walls,
isn't
that
what
he
does
you
know
and
again
it's
been
delayed
it
for
years.
I'm
sure
the
city
have
some
type
of
database
that
look,
they
could
have
checked,
but
they
did
you
know
so
again.
5,000
I
got
my
upstairs
apartment
painted
on
my
own.
It
was
2500
the
paint
they
were
charging
$5,000,
five,
four
or
five
thousand
dollars.
They
did
a
floor.
The
floor
I
think
they
charge
four
thousand
dollars.
L
They
didn't
want
to
put
a
water.
This
concrete.
They
don't
want
to
put
a
water
barrier
down.
He
didn't
want
to
put
plywood
down.
They
literally
just
put
a
floating
floor
on
top
of
you
think
about
my
mother
mentioned
it
to
him.
She's
again,
we've
been
doing
this.
We
know
what
we're
doing
you
know.
Finally,
I
believe
the
city
did
fire
or
stop
working
with
that
contractor.
But
this
is
the
one
that
my
mother's
responsible
for,
if
something
happens,
I'm
responsible
for
and
the
problem
I
have
is
again
I,
don't
mind
paying
the
money.
L
I
don't
mind
again,
it's
alone,
but
why
is
it
that
this
contractor
Walter
with
twenty
thirty
thousand
dollars
plus
when
he
breached
a
contract?
He
didn't
do
anything
I
was
supposed
to
be
done
on
it.
He
did
the
roof
that
field
inspection.
He
did
electrical
that
field
expection
on
the
accident.
What
was
it
resolved?
Well,
what
happened?
What
needed
all
you
were
told
is
that
it
was
resolved
now
so
again,
I
wish
I
could
have
some
of
the
other
comments
and
had
experienced
all
my
mother's
behalf.
L
What
will
will
come
out
we'll
try
to
figure
something
out,
but
I
just
think
three
years
two
to
three
years
is
too
long
for
someone
when
this
program
was
to
help
people
with
his
programs
to
bring
people's
house
up
to
date,
and,
like
actually
said
the
house
looks
in
some
cases,
does
look
better,
but
a
lot
of
cases.
It's
worse.
Everything
that
was
done
for
a
contractor
to
do
their
city
wanted
us
to
kind
of
find
a
contractor
to
refix
it
and
every
contract,
including
their
own,
that
they
brought
in
said.
L
A
M
You
hi,
can
you
hear
me?
Is
this
Mike
active
okay?
My
name
is
Joyce
Harvey
I'm,
a
resident
of
Dorchester
hi
Andrea
I
applied
in
May
for
the
senior
programs,
I've
applied
for
senior
home
repair
and
senior
safe,
and
it
took
till
I.
Think
August
before
one
of
the
representatives
from
the
city
actually
came
out
to
look
at
my
house
and
see
what
was
necessary.
I'm
waiting
for
somebody
to
come
out
to
my
house
now.
M
I
think
it's
next
week
for
the
home
repair
portion,
so
I've
seen
somebody
about
the
senior
save
and
they're
gonna
fix
my
replace
my
furnace
and
remove
the
asbestos
and
and
and
wrap
put
fiberglass
wrapping
around
for
insulation.
The
contractor
that
won
the
bid
hasn't
come
out
yet
in
fact,
I
called
he
finally
clipped
back
to
me
this
morning
earlier
yeah
this
morning
and
he's
gonna
come
out
hopefully
Saturday,
because
his
son
was
the
one
that
did
the
assessment
and
did
the
bid.
M
So
he
wants
to
come
out
and
see
what
really
has
to
be
done
for
the
most
part.
I
guess
my
opinion
is
still
up
in
the
air,
because
nothing's
really
been
done.
The
people
I've
been
dealing
with
from
the
city
have
been
basically
pretty
good
and
I.
Think
it's
a
valuable
program.
It's
you
know
assuming
it
works
out.
Well
for
me,
unlike
two
of
my
friends,
if
it
works
out
well
for
me,
that'll
be
great.
M
B
N
Hello,
hello,
hi,
thank
you
for
holding
this
hearing.
You
know.
Some
of
these
stories
are
certainly
hard
to
hear.
I
would
like
to
spend
just
a
couple
of
minutes
outlining
the
program,
the
volume
of
people
that
are
served
every
year
and
then
we're
going
to
certainly
hand
over
to
my
colleagues
to
talk
about
how
we
select
contractors
and
what
we're
doing
to
improve
the
program.
N
So
just
ever
so
briefly,
the
Boston
home
center
runs
six
home
improvement
programs
and
three
four
of
those
are
for
our
seniors
and
we
certainly
take
working
with
the
seniors
of
you
know
very
very
seriously,
and
we
certainly
want
no
one
harm
by
the
work
that
we
are
doing.
So
the
overall
goal
of
the
senior
program
is
to
provide
financial
assistance
in
the
way
of
grants
or
patient
loans
and
also
help
them
navigate,
which
can
be
a
very,
very
difficult
process,
selecting
a
contractor
making
sure
the
work
is
done
satisfactorily.
N
There
are
four
senior
programs,
one
of
them
as
senior
saves,
which
you
heard
mentioned,
where
we
take
out
old
heating
systems
and
replace
them
with
very
energy-efficient
systems.
Last
year
or
this
year
to
date,
we've
completed
almost
30
of
those.
We
have
a
senior
minor
repair
program
where
we
do
minor
repairs
up
to
$1500.
We
it's
a
grant
program
for
things
like
broken,
toilets,
water
heaters
that
need
to
be
serviced,
broken
cabinets,
the
the
doors
it
won't
shut.
N
Those
kind
of
things
that
we
all
experience
but
for
seniors
can
be
very
daunting
and,
to
date,
we've
completed
about
1,250
of
those
small,
smaller
home
repairs,
and
then
our
senior
moderate
repair
program,
which
you've
heard
both
good
in
bed
today,
provides
more
sizeable
repairs,
kitchens
baths,
roofs
siding
larger
items,
and
that
is
a
combination
of
grant
and
loan
and
to
date,
we've
completed
about
35
of
those
programs.
So
I
should
mention
too,
that
we
have
a
three
one:
one
emergency
response.
N
So
if
a
senior
loses
their
heat
in
a
winter,
gutters
get
clogged
anything
like
that.
There's
a
plumbing
emergency
seniors
just
need
to
call
3-1-1,
and
then
we
dispatch
a
contractor
out
24/7
to
make
sure
that
this
that
the
emergency
is
taken
care
of.
So
all
total
this
year,
we've
you
know,
served
over
1300
homeowners
that
you
know
and
I
should
say
cast
a
far
here
and
I
and
I
do
feel
bad
for
them.
It's
very
very
hard
to
hear
some
of
these
stories.
The
vast
majority
of
them
go
really
well.
N
You
know
people
are
satisfied.
We
work
through
thorny
issues,
you
know,
but
you
know
there
is
probably
one
or
two
percent
of
those
cases.
I
was
asking
staff
last
week
how
many
that
become
problematic,
and
you
know
we
that's
really
there
even
though,
are
very
small
percentage.
They
are
hard
to
hear
and
we
are.
We
take
those
complaints
very
seriously.
In
fact,
I'm
gonna
ask
Maureen
to
talk
a
little
bit
about
how
we
what
we
do
when
we
get
a
complaint,
but
I
do
want
people.
N
You
know
watching
and
hearing
this
hearing
to
know
that
we
do
really
care
about
our
seniors
in
the
city
where
we
this
program,
is
there
to
protect
them
and
make
sure
that
they
that
they
really
get
the
the
services
that
they
need.
Occasionally,
things
go
wrong
very
occasionally
and
we
are
very
committed
as
city
employees,
to
make
sure
that
those
situations
get
fixed,
and
you
know
my
name
is
on
these
programs
and
I
know
that
if
anyone
ever
calls
me
about
a
program,
I
will
do
everything.
I
can
to
make
sure
that
situations
get
fixed.
N
We've
all
had
contractors
that
we
have
not
been
satisfied
with
I'm,
not
making
excuses,
but
our
job
is
city.
Employees
is
to
make
sure
that
when
something
does
go
wrong,
that
the
situation
get
fixed
as
quickly
and
as
painlessly
as
possible,
especially
for
our
seniors.
So
in
my
opinion,
it's
a
very
good
program.
N
A
D
A
O
You,
madam
chairwoman
and
council
president
on
Andreia
campbell
and
councillors,
thanks
for
coming
today.
So
just
one
of
the
things
that
we
you
asked
about,
and
one
of
the
things
that
drives
the
senior
programs
particularly,
is
how
how
they're
funded
so
most
of
our
senior
programs
are
funded
through
CDBG
dollars,
Community
Development,
Block,
Grant
dollars
and
some
of
those
rules.
The
CDBG
rules
really
drive
the
program
in
some
ways,
so
our
non
senior
programs
are
our
help,
slash
home
works
program
and
our
3d
program.
Those
are
funded
through
housing.
O
2030
funds
folks
can
be
up
to
120
percent
area
median
income
to
get
those
those
funds
without
having
to
provide
a
match,
so
they
can
get
$20,000
for
their
home
through
the
homework,
helps
program
and
then
30,000
through
the
3d
program.
10,000
of
that
is
supposed
to
be
spent
on
the
exterior.
So
in
that
program,
homeowners
are
allowed
to
bring
their
own
contractors
if
they
want.
O
We
require
three
bids
which,
as
one
of
the
homeowner
said,
is
often
a
challenge
to
get
three
bids,
but
we
do
that
to
make
sure
that
the
homeowner
isn't
being
taken
advantage
of
by
just
getting
one
bid.
The
situation
is
slightly
different
for
seeing
the
senior
programs
so
most
like
I,
said
most
of
the
senior
program.
So
the
moderate
rehab
program,
which
was
most
of
the
comments,
were
that
folks
talked
about
today
or
under
the
moderate
rehab
program.
O
That's
funded
by
CDBG,
our
minor
repairs,
some
of
our
minor
repair
fund
program,
the
up
to
$1,500
per
problem.
So
if
you've,
your
toilets,
not
working
your
sink,
isn't
working.
One
of
our
senior
agencies
will
come
out
and
fix
it
right
away.
Some
of
that
money
is
CDBG
money,
some
of
its
2030
money.
So
on
our
seniors,
save
money
which
program
which
you
probably
all
know
about
it's
replacing
furnaces
and
heating
systems
when
they're
at
risk
for
not
performing
on
those
program.
O
O
So
in
terms
of
how
CDBG
works,
there
is
a
really
important
two
important
components
that
drive
the
program
first
and
we
we
love
receiving
CDBG
money.
We
couldn't
do
these
programs
without
it,
it's
really
important
to
us,
but
there
are
a
few
issues
with
the
funding
that
make
it
a
little
bit
hard
for
for
seniors.
So,
first
of
all,
we
can
only
fund
projects,
80
percent
or
lower.
Am
I
limit
so
area
meeting
income
limit
so
when
one
of
the
homeowners
talked
about
not
being
eligible
for
the
senior
program?
O
That's
why
it's
it's
a
lower
income,
because
it's
those
are
CDBG
rules
you
have
to.
You
can
only
fund
folks
that
are
80
percent
or
below.
So
that's
number
one
number
two!
Because
of
HUD
rules.
We
have
to
there's
no
no
leeway.
We
have
to
take
the
lowest
bid
for
each
project,
so
we
have
a
list
of
approved
contractors
about
40
approved
contractors.
Right
now,
we've
grown
the
program
from
about
18
contractors
five
years
ago
to
about
forty
today,
those
contractors
must
come
to
us
with
references
license
a
license.
O
You
know
licenses,
insurance
and
and
all
along
the
way,
we're
checking
their
work
to
make
sure
they're
performing
correctly.
But
we
have
about
forty
of
those
contractors.
They
can
bid
on
each
one
of
our
senior
projects
right.
So
we
have
to
take
the
lowest
bid,
which
I
think
is
frustrating
to
some
seniors
right.
They
don't
get
to
bring
their
own
contractor
to
the
job.
That's
one
piece!
O
O
So
if
there
is
paint
peeling
because
we're
disturbing
it
because
of
the
project
like
say,
we
have
to
gut
a
bathroom
or
a
or
a
kitchen,
and
it
may
have
doesn't
necessarily
have
to
have,
but
it
may
have
lead
paint,
because
it's
in
a
home
that
was
built
before
77,
we
have
to
fix
the
paint
fix
the
the
problem
with
the
paint.
If
there's
any
peeling
paint
in
any
other
area
of
the
home.
O
We're
responsible
for
doing
that
as
well
and
that
can
be
come,
make
the
project
a
much
larger
project
in
than
what
a
senior
originally
wanted
to
have
done.
So
they
may
need
a
kitchen
done:
the
kitchens
not
functioning
properly
or
their
roof
done
or
the
stairway.
And
now
we
have
to
deal
ed
as
part
of
the
project
as
well,
so
that
can
get
a
little
bit
complicated
for
seniors,
and
we
we
appreciate
that,
in
terms
of
some
of
the
cases
that
were
brought
up,
we
were
not
happy
with
the
work
that
the
contractors
did
either.
O
We
were
very
unhappy
with
the
work
that
the
contractors
did
and
in
any
case
where
a
contractor
does
not
do
the
work
properly.
We
will
make
sure
that
they
either
go
out
and
do
the
work
again
and
and
solve
the
problem
or
have
a
substitute
contractor,
come
in
and
do
the
work
that
they
were
supposed
to
do
or
for
whatever
reason
couldn't
do
so
in.
We
will
work
with
the
homeowner
until
they
are
satisfied
and
the
work
is
performed
up
to
our
standards.
O
If
a
contractor
has
a
pattern
of
not
performing
well,
we
will
either
put
them
on
hold
or
we
will
suspend
them
from
the
program.
Whatever
is
appropriate
in
in
the
situation,
but
in
the
cases
that
you
heard,
we
weren't
happy
either
and
we
made
sure
in
in
the
first
case
that
the
the
contractor
went
back
out
and
did
all
of
the
work
that
they
were
supposed
to
do
and
in
mr.
and
mrs.
Moore's
case
we
are
working
with
them
and
continue
to
work
with
them
to
resolve
the
problem.
O
So
Sheila
just
reminded
me
to
talk
about
this
split,
so
there's
a
split
also
in
the
I
know,
this
is
complicated,
but
there's
a
split
also
between
grants
and
loans.
So
all
of
the
des
letting
work
that
we
have
to
do
is
a
grant.
So
the
the
senior
is
not
responsible
for
that
work.
On
the
on
the
the
the
senior
home
repair
main
program.
It
is
a
forgivable
loan.
So
if,
if
the
person
I'm
sorry,
what
I
meant
to
say
is
a
deferred
loan.
O
So
if
someone
gets
the
loan,
it
sits
on
their
property
quietly
zero
percent
Interest,
they
don't
have
to
make
payments
and
it's
only
becomes
payable
when
someone
refinances
or
sells
so
it
just
sits
there
quietly
and
so
so
that
what
they're
coming
to
us
for
is
that
portion
is
alone
the
D,
letting
that's
a
grant.
They
never
have
to
pay
it
back.
P
P
We
also
live
in
the
second
worst
state
in
the
country
for
elder
Economic
Security,
meaning
that
many
of
our
older
residents
here
in
Boston
and
across
Massachusetts
have
a
very
large
gap
in
between
their
income
and
the
amount
of
and
the
cost
of
living
in
their
community.
So
because
of
this,
Boston
is
really
really
lucky
to
have
the
home
center
and
programs
like
senior
home
repair.
Many
communities
do
not
invest
in
impro
grams.
P
Asked
accessing
assistance
through
programs
like
this
might
be
the
only
way
they
can
afford
to
make
those
necessary
repairs
to
their
home.
We
use
this
program,
the
home
repair
programs,
along
with
the
senior
discount
for
Boston,
Water
and
Sewer,
and
the
property
tax
relief
and
property
tax
work
off
programs,
they're
all
integral
pieces
and
used
together.
They
keep
older
adults
where
they
want
to
be
in
their
homes
and
in
their
neighborhoods
of
Boston.
P
Often
we're
working
with
residents
on
one
set
of
issues
and
the
home
repair
program
is
working
on
another
set
of
issues,
so
we're
able
to
work
collaboratively
together,
and
we
were
really
excited
last
year
that
there
was
a
technology
investment
made
through
D&D
that
allowed
us
to
have
access
to
the
date
same
data
system
that
the
home
center
uses.
So
we
can
now
make
referrals
through
their
salesforce
system.
P
Also
in
the
home
repair
realm,
we
do
use
some
of
our
older
Americans
act
dollars
to
fund
a
nonprofit
organization
called
isaq,
which
is
one
of
D
and
DS
home
repair
partners
as
well
to
do
senior
home
repair.
So
they
respond
to
our
Rick.
What
we
put
out
a
request
for
proposals
every
couple
of
years
for
our
title,
3
funding
and
they
have
applied
for
title
3b
funds
which
are
is
our
most
flexible
funding
stream.
P
So
currently,
our
current
contract
with
them
funds
them
to
work
with
about
380,
older
adults
over
the
course
of
a
year.
So
from
October
it
starts
October,
1st
2019
through
September
of
2020,
and
with
that
those
funds
they're
providing
it
allows
them
to
write
additional
home
repair
services,
including
minor
repairs,
some
larger
repairs
and
the
emergency
services
that
were
referenced
before
so.
In
closing,
I
want
to
thank
you
for
giving
us
a
chance
to
highlight
such
an
important
program.
P
Older
adults
are
integral
to
our
communities
and
we
need
to
do
everything
we
can
to
make
sure
that
we
support
people
to
be
able
to
stay
in
the
city
of
Boston
with
the
home
center.
Many
older
adults,
without
without
the
home
Center
many
older
adults
would
be
living
in
substandard
housing.
They'd
be
hiring
contractors
that
haven't
been
vetted
and
taking
loans.
They
can't
afford.
P
A
You
so
I'm
going
to
actually
refer
or
we'll
start
asking
questions
as
a
city
council
to
to
the
administration
and
each
one
of
us
will
go
and
take
some
time
and
then
you
can
respond
and
then
we'll
go
back
to
public
testimony.
I,
don't
I'm,
just
gonna
go
ahead
and
turn
it
over
to
councillor
Campbell
she's
a
she
called
for
this
hearing
initially
and
I.
Don't
want
to
make
sure
that
she
had
a
could
start
off
with
her
questioning.
Q
Thank
You
councillor
Edwards,
and
thank
you
for
the
partnership,
given
your
previous
work,
of
course,
and
with
respect
to
housing
from
the
on
behalf
of
the
city
of
Boston,
I,
first
want
to
start
with
thanking
the
seniors
for
coming
and
participating.
This
was
a
tough
time
to
have
the
hearing
most
wanted.
In
the
morning,
we
had
to
accommodate
a
lot
of
schedules.
I
want
to
thank
the
folks
who
physically
were
able
to
come
down
here
and
testify
whether
they're,
good
or
bad.
It
doesn't
matter
just
appreciate
your
presence
and
attendance,
so
thank
you.
Q
I
also
want
to
thank
my
team
members,
especially
my
senior
advisor
Cheryl
Harding,
who
did
a
lot
of
outreach
with
respect
to
this
hearing,
but
also
was
the
one
taking
many
of
the
the
calls
about
the
positives
related
to
the
program
in
some
of
negatives,
as
well
as
Dustin
in
my
office
as
well.
I
also
want
to
thank
all
of
you,
of
course,
for
the
work
that
you
do
every
day,
including
your
team
members
who
are
either
sitting
here
or
at
work.
I
often
say
that
city
employees
are
overworked
and
underpaid.
Q
It
is
a
tough
job.
Managing
a
large
caseload
in
many
respects,
but
I
think
we
can
all
agree
that
this
program
is
vital.
It
is
important
it
keeps
seniors
in
their
homes,
particularly
at
a
time
when
we
are
facing
a
housing
crisis.
We
want
seniors
to
be
able
to
stay
in
this
city
to
be
able
to
afford
to
live
in
the
city,
and
ownership
is
key.
It's
also
important
to
have
assets.
Q
We
all
know
that
and
more
importantly,
many
of
these
seniors
are
doing
creative
things
frankly
through
their
home
housing,
some
other
folks
who
can't
afford
to
live
in
the
city
of
Boston.
So
a
lot
of
creative
things
are
happening
when
our
seniors
are
allowed
to
stay
in
place
and
then,
of
course,
there
are
some
seniors
who
don't
want
to
go
to
a
nursing
home
or
somewhere
else.
They
would
like
to
just
stay
in
their
home,
so
this
program
supports
that
as
well.
Q
I
think
I'm,
probably
the
counselor
who
maybe
maybe
there's
a
couple
of
counselors,
but
the
counselor
has
gotten
a
lot
of
the
calls
with
respect
to
the
cases
that
did
not
go
well.
I
really
appreciated
this
diagram.
That
maps
out
where
the
programs
and
calls
are
coming
from
most
or
many
are
in
my
district
most
are
in
my
district
frankly,
which
is
exciting
that
my
folks
are
participating
in
the
program
and
they're
calling
and
seeing
what
the
city
can
give
them,
which
is
wonderful,
but
then
the
flipside.
Q
Of
course
it
highlights
the
inequities
that
we
see
in
the
city
of
Boston
every
day.
The
fact
that
the
concentration
is
in
largely
Dorchester
in
Mattapan,
with
respect
to
the
need
and
that
many
of
the
folks
who
are
looking
for
these
programs
are
families
of
color
or
seniors
of
color
and
those
who
are
poorest.
So
the
bigger
issue
of
inequities
in
the
city
of
Boston,
of
course,
will
continue
to
address,
but
that
also
raises
red
flags
by
looking
at
this
map.
Q
I
just
want
to
go
into
a
few
questions
and
then
give
my
colleagues
a
chance
and
I
can
come
to
round
two.
The
first
is
is
related
to
I'll
start
with
the
accountability
piece,
because
is
that
the
many
folks,
even
those
who
have
complained,
who
could
not
participate
in
the
hearing
today
talked
about
the
program
is
great.
If
it
works
well,
this
would
have
been
wonderful,
but
when
it
didn't,
how
do
we
hold
folks
accountable?
How
do
we
hold
ourselves
accountable?
Q
We
do
a
lot
of
fixes,
but
how
do
we
hold?
Most
importantly,
the
contractors
accountable
and
so
I
would
love
to
hear
a
little
bit
more
about
I,
guess
sort
of
threefold
one
is
during
the
actual
time
the
work
is
happening.
Do
we
send
people
out
just
to
randomly
check
on
these
contractors,
just
to
sort
of
show
up
almost
like
I'm
having
my
kitchen,
redone
I
show
up
and
I'm
just
sort
of
looking
around
and
seeing
what's
going
on,
and
sometimes
it's
positive
and
sometimes
it
is
not,
and
this
is
actually
happening
as
we
speak.
Q
The
second
question
related
to
that
is,
if
something
is,
has
not
gone
well,
we
can
send
a
sub
substitute
contractor
out
or
use
the
same.
One
I
think
the
biggest
complaint
we
got
is
that
people
did
not
want
to
see
the
same
contractor
because
they
were
telling
you
they
probably
saw
other
things
before
they
called
us
to
actually
say
that
this
person
is
not
good.
Q
So,
what's
the
percentage
of
folks
of
the
substitute
contractors
that
would
even
take
this
job,
because
many
are
saying
I
don't
want
to
have
anything
to
do
with
that
shoddy
work
that
was
done
by
the
previous
person.
So
I'd
love
to
hear
a
little
bit
more
about
that,
and
then
the
third
piece
is-
and
this
will
be
my
last
sort
of
question
with
this
round-
is
that
pattern
piece
for
me
once
is
enough.
This
is
city-owned
taxpayer
dollars
hard-fought
dollars.
That
should
go
to
contractors
whose
standard
of
performance
is
excellent
right.
Q
We
all
we
talk
to
each
other
about
contractors
and
wanting
to
do
things
in
our
home,
and
you
always
sort
of
do
that
due
diligence,
many
of
our
seniors
can't
go
on
in
Google.
They
can't
go
on
and
find
the
best
person
it's
often
worth
of
miles.
But
in
this
case
the
word
of
mouth
is
us
and
if
a
contractor
I
think
does
not
show
up
well
the
first
time,
and
usually
these
contractors
are
tasked
with
doing
not
one
task,
but
many
unless
they're
just
doing
the
minor
repair
program.
Q
But
we're
talking
about
the
major
repair
program,
I
think,
if
they're,
showing
up
in
a
home
and
doing
a
few
things
wrong,
they
shouldn't
be
allowed
to
come
back
unless
they
have
some
really
legitimate
reason
as
to
why
they
screwed
that
work
up
and
in
many
cases
the
contractor
seems
to
be
allowed
to
come
back
or
people
are
seeing
that
person
show
up
on
other
jobs.
So
I'd
love
to
figure
out
or
hear
from
you
guys.
What's
the
pattern
that
we
look
for
before
we
say
one
of
you
guys
find
another
place
to
go
sure.
O
Q
O
Think
your
first
question
was
on:
do
people
go
out
and
check
work?
Yes,
so
once
a
contractor
submits
a
payment
request,
we
have
our
construction
specialists
go
out
and
make
sure
that
the
work
is
done
to
our
standards
and
the
contractor
will
not
get
paid
until
they've
met
our
standards,
so
that
happens
when
they
submit
requests
for
partial
payments
and
then
on
the
final
payment.
One
thing
that
we've
done
over
the
past
six
months
as
we've
were
constantly
trying
to
improve
the
program
all
the
time
and
we
like
Sheila,
said
we'll
take
any
suggestion.
O
So
one
thing
that
we've
done
over
the
last
six
months,
I
think
is
a
construction
manager
need
a
senior
manager.
It
needs
to
go
out
and
and
check
the
entire
job
on
final
payment,
so
we're
making
sure
that
the
entire
job
makes
sense
that
everything's
been
done
according
to
our
standards
before
before
the
final
payment
is
signed
off
on
so
so
yes,
so
a
construction
manager
does
go
out
each
time
a
payment
is
requested.
O
The
construction
managers
also
also
will
go
out
anytime,
a
senior
or
another
non
senior
homeowner
wants
them
to
come
out
and
look
at
something.
So
our
our
construction
managers
are
generally
out
in
the
field
every
single
day
from
about
10:00
until
2:00,
and
then
they
are,
you
know,
doing
paperwork
in
the
office
before
and
after,
but
they're
they
there's
no
moment
when
they're,
not
at
someone's
house,
basically
during
the
core
out
there
core
work
hours.
So
if
there's
a
problem,
they
will
go
out
if
they
and
when
a
job
is
complicated.
O
Q
Just
offer
before
I
think
you
move
on
to
our
next.
One
is
I,
think
even
before
payment
or
before,
where
they
might
anticipate
someone
coming
out
to
check
their
work
yeah
or
even
a
call
that
they
just
randomly
show
up,
and
maybe
that
requires
us
to
budget
for
more
construction
managers,
more
human
capital
for
those
random
inspections.
That's
a
conversation
we
can.
O
O
If
someone,
if
a
contractor
hasn't
performed,
we
will
take
action
either
put
them
on
hold
and
we'll
put
them
on
told
to
if
they're
too
busy,
if
they've
been
awarded
a
few
jobs
and
they're
working
simultaneously
on
something,
and
we
think
that
they've
reached
capacity
we'll
put
them
on
hold
and
not
allow
them
to
bid,
because
we
know
that
can
be
an
issue
as
well.
The
contractors
that
we
have
the
40
approved
contractors
that
we
have
do
very
good
work.
O
Sometimes
they
will
have
a
bad
job.
They
often
say
because
of
the
subs
that
they've
hired
so
sometimes
the
subs
that
they've
hired
aren't
performing
to
the
even
their
standards,
and
in
that
case
we
tell
them
that
they
have
to
pull
their
subs
and
put
in
new
subs
for
the
job
or
they
can't
continue.
So
when
we
see
if
you're
right,
if,
if
someone
came
onto
our
program
and
their
first
time,
they
were,
they
were
a
mess
or
a
bomb.
O
We
wouldn't
continue
with
them,
but
a
lot
of
the
contractors
have
been
with
us
a
while.
We
we
take
in
new
contractors
all
the
time
constantly
trying
to
build
our
contractor
base
for
community
economic
development
as
well.
That's
part
of
our
actually
part
of
our
program,
so
we
don't
want
to
necessarily
suspend
someone
from
the
program
if
they've
been
doing
a
good
job
for
us
and
on
one
job.
They've
done
a
not
not
good
job
and
it's
inadequate
and
we
absolutely
agree
with
the
homeowner
that
it's
inadequate.
O
So,
in
that
case,
we
may
suspend
them
until
they've
proven
to
us
that
they've
gotten
new
subs
that
they're
back
on
track
that
they're
able
to
perform
the
way
that
we
want
them
to
perform
in
general.
Over
the
last
six
months,
we've
also
had
meetings
with
our
contractors
and
one
big
meeting
where
we've
said
to
them
that
we're
playing
by
kind
of
new
rules
that
we're
having
new
accountability
with
them.
O
So
we've
told
them
that
the
homeowner
from
the
very
beginning,
especially
with
our
senior
projects,
needs
to
understand
exactly
the
scope
of
the
job,
because
oftentimes
the
problems
can
snowball
from
that
initial
meeting
of
not
understanding
what
is
being
performed
and
missed
expectations
and
uneven
expectations.
So
they
need
to
be
at
what
we
call
our
closing.
O
So
when
this,
when
the
homeowner
signs
the
documents,
the
loan
documents
that
they're
agreeing
that
the
work
is
performed,
we're
now
having
the
contractor
at
that
meeting
to
make
sure
that
the
senior
or
the
non
senior
understands
the
work
that's
being
performed
together
with
our
program
manager
and
our
construction
specialists.
So
that's
our
that's
one
change
that
we've
made.
O
Well,
that's
not
a
reason
for
them
to
continue
in
our
program,
so
we
did
have
a
meeting
with
them
and
we
we
wanted
to
know
from
them
what
what
was
wrong
from
their
point
of
view
with
the
program.
So
we
want
feedback
and
we
sort
of
laid
down
the
law
a
little
bit
and
said
look
this
is
we
need
more
accountability
from
you.
We
need
you
to
understand
with
the
homeowner
from
the
very
beginning
what's
going
on
here
and
you
need
to
be
in
touch
with
us
from
the
from
every
step
of
the
way.
O
O
So
you're
right
that
is
hard
to
have
a
substitute
contractor
come
in
after
they
often
don't
want
to
take
that
job
right,
because
then
they
would
be
responsible,
but
in
serious
cases
where
we
don't
think
that
the
contractor
is
going
to
be
able
to
fix
the
problem,
we
will
try
to
call
someone
in
and
to
have
to
fix
the
problem
that
the
original
contractor
hasn't
performed
well,
but
you're
right,
that
is
a
contractor,
doesn't
want
to
go
in
after
a
bad
job.
That's
that's
right.
R
I've
sent
a
lot
of
people
your
way
and
we've
had
a
lot
of
positive
results.
I
think
I.
Think
two
council
cameras
point:
you
know
the
follow-up
is
always
the
most
important
and
some
people
are
disappointed
and
there's
always
the
expectations
that
you
have
to
qualify
as
well
I.
My
house
was
gonna,
be
a
hundred
and
thirty
years
old
on
Halloween
by
the
way
and
I've
learned
a
lot
over
the
last
twenty
three
years
of
owning
that
house
and
when
I
say
that
a
job
is
done.
R
My
wife
sometimes
look
at
me
and
says
that
it's
really
not
done
so
there's
an
expectation
that
I've
been
wearing
on
my
chest
for
a
long
long
time.
So
I
certainly
understand
I.
Think
you
know
the
one
problem
and
I
think
you'll
agree
is
that
we
have
such
a
tremendous
tremendous
amount
of
building
going
on
right
now.
R
That
contractors
are
tough
to
lock
down
part
of
the
frustration
that
I've
had
with
some
of
the
small
things
that
I've
done
within
my
house
is
you
know,
I've
lined
up
the
electrician
or
the
electricians
done,
but
the
plaster
can't
come
in
for
another.
Two
weeks
now
you've
got
empty
walls
and
then
you
get
the
plaster
and
if
the
plasters
not
right,
you
can't
really
paint
it,
and
so
there's
a
lot
of
moving
parts.
So
I
certainly
understand
I.
Think
you
know
overall,
the
record
for
you
guys
is
tremendous.
R
I've
had
really
great
experiences
in
District
five
with
you
over
the
last
six
years
and
before
actually
so
I
congratulate
you
on
that.
I
think
that
the
the
one
thing
that
there's
really
no
question
is
more
of
a
statement.
I
think
the
one,
the
one
issue
that
council
Campbell
brought
up
regarding
maybe
some
more
staffing
for
follow
up
to
stay
on
top
of
each
other.
R
N
You
thank
you
if
I
could
just
say
one
day
in
response.
One
thing
we
are
starting
to
do
now
is
Salesforce
is
track.
The
amount
of
time
it's
taken
for
a
contractor
after
they've
been
signed
up
for
the
job.
How
long
does
it
take
them
to
start?
Because
I
did
hear
tonight
or
today
frustration
from
some
of
the
seniors
about
how
long
it
takes,
and
it
is
a
very
busy
climate
out
there,
but
nonetheless,
well,
you
know,
there's
an
expectation
that
senior
the
contractors
start
within
so
many
days
of
the
job.
N
You
know
and
finish
within
so
many.
So
we
are
using.
You
know
pretty
sophisticated
software
right
now
to
track
that
data.
So
we
know
who
is
not
performing
and
then
we
can
say
hey.
You
know
we
love
you
you're
a
good
contractor,
but
you've
taken
on
too
much
and
Maureen
said
we'll
suspend
them
bidding
on
new
things,
but
also
bring
to
their
attention
that
certain
households
been
waiting
too
long.
So
it
is
monitored
and
it
it
is
you're
right
counselor,
with
with
so
much
work
going
on
right
now
in
the
city.
O
Just
if
I
can
add
to
would
I
forgot,
one
thing
and
staff
will
kill
me
if
I
don't
say
it,
but
the
we
do
hand
out
reviews
to
homeowners
and
have
them
fill
out
a
review
of
the
contractor
and
of
the
program
and
we
collect
those
at
the
end
of
the
project.
So
we're
trying
to
do
a
better
job
of
tracking,
like
you
said,
any
problems
or
patterns
that
we
see
with
either
delayed
work
or
any
any
issues,
we're
going
to
track
them
and
make
sure
that
we
follow
up
with
the
homeowner.
O
S
O
O
O
That's
if
you're,
not
a
senior,
then
you
you
can
bring
your
own
contractor
if
you
want,
but
we
require
three
bids
so
for
help
and
homeworks
the
non
senior
programs.
We
require
someone
to
get
three
bids,
we're
taking
a
look
at
that
because
we
know
I
mean
even
we're.
You
know
anyone
that
owns
a
home,
how
difficult
it
is
to
get
three.
N
O
S
T
S
O
O
Do
you
know
so,
if
you're,
if
you
you're,
either
in
the
senior
program
or
you're
in
the
non
senior
program,
so
some
seniors
opted
not
to
go
through
senior
program
because
they
don't
want
to
deal
with
the
D
letting
and
they
have
smaller
projects,
and
maybe
they
want
to
bring
their
own
contractor.
So
we
allow
them
to
go
into
home
works
help
but
and
then
and
the
homeworks
help
has
a
higher
income
limit.
So
it
goes
up
to
120%
ami.
So
sometimes
that's
a
more
appropriate
program.
S
S
S
U
U
It's
actually
not
a
common
practice
right,
so
we
only
see
subs
when
the
main
contractors,
whom
we
regularly
do
business
with,
become
dizzy
and
say
they're
running
three
jobs
simultaneously
and
they
need
a
plasterer
or
they
need
a
plumber.
They
will
bring
in
a
sub,
but
they
have
signed
responsibility
in
that
contract
for
any
sub.
They
bring.
U
Is
the
responsibility
for
that
work?
That's
correct
and
the
contractors
who
do
work
through
our
program
have
to
have
the
Massachusetts
construction
supervisors
license
or
home
improvement
contractors
license
also
workers,
comp
and
general
liability
insurance,
so
they're
well
insured,
they're,
well
licensed,
and
we
one
of
the
hottest
jobs
we
have
is
to
maintain
a
file
of
those
licenses.
U
V
Thank
you,
madam
chair,
and
thank
and
thank
you,
too,
council
president
for
calling
this
hearing
and
thank
you
to
the
panelists
for
being
here
and
thank
you
to
the
seniors
that
came
out
here
and
participated
in
this
hearing
as
well.
I
also
want
to
say
thank
you
to
the
dedicated
employees
city
employees
that
work
on
this
program
in
many
other
programs
for
the
city
of
Boston
and
for
our
residents.
We
really
appreciate
the
dedicated
service
of
our
city.
Employees,
I
have
a
question
on
on
the
program.
I
know
it's
a
it's
a
good
program.
V
It's
working!
Well,
certainly
there
can
be
some
tweaks
to
it
to
make
it
even
better.
I
think
we
all
agree
with
that,
but
I'm
satisfied
that
it's
it's
a
very
good
program.
But
what
is
the?
What
is
the
outreach
you
do
to
hard-to-reach
residents
that
may
not
know
about
the
program
and
I'm
talking
about
some
residents
may
be
there?
Maybe
they
haven't
some
difficulty
with
with
English.
Do
you
have
any
outreach
services
to
in
in
different
languages
for
for
our
seniors,
so.
O
We
do
outreach,
probably
an
almost
nightly
basis
through
through
our
staff
they
go
to.
Whatever
meeting
is
available,
we
will
send
somebody
out
to
the
neighborhood
to
whatever
meeting
it's
going
on
and
we
will
distribute
information
to
seniors
that
way.
We
have
our
staff
going
to
senior
community
centers
and
then
I'll.
Let
Commissioner
Shea
a
little
bit
more
about
a
concentrated
effort
we
had
in
Mattapan
and
that
we're
worth
continuing
and
thinking
of
doing
spreading
out
citywide
but
I'll.
O
Let
her
address
that,
in
terms
of
speak
of
hard
outreach
too
hard,
I'm,
sorry
for
seniors
that
might
be
not
coming
to
those
community
events.
I.
Think,
commissioner,
Shea
might
talk
about
the
door-to-door
efforts
that
we've
done,
but
that's
a
good
point
that
we
should
offer
outreach
materials
in
different
languages,
we're
starting
to
do
that
more
as
an
agency
overall
and
we're
adapting
all
of
our
written
materials
into
other
languages,
and
we
have.
We
have
multilingual
staff
available.
If
someone
does
doesn't
speak
English
and
wants
to
communicate
with
us,
we
have
staff
available.
P
So
that's
in
our
magazine.
We
also
talk
about
it
when
we're
out
in
the
community
at
different
events,
and
we
let
our
grantees
know
who
are
serving
a
whole
network
of
older
adults
in
the
community,
very
diverse
network
of
older
adults
in
the
community.
This
is
a
really
important
program
and
we
want
to
get
the
word
out
about
it.
Thank.
V
You
I
just
I'm
working
on
the
census,
2020
and
I
know
it's
very
difficult
for
a
census
worker
to
I'm,
going
to
say,
Chinatown
and
start
communicating
with
the
residents,
especially
if
you
don't
know
the
language,
but
just
to
knock
on
doors
or
social
media.
A
lot
of
our
seniors,
don't
use
it
in
that
community.
I.
Just
would
like
a
better
way
for
us
to
effectively
communicate
with
the
residents
there.
V
O
We'd
appreciate
that
and
I
understand
that
we
used
to
have
a
TV
program,
so
we
are
thinking
of
going
back
to
that
and
doing
sort
of
a
half
hours.
You
know
segments
on
you
know
all
of
our
programs,
so
that
seniors
who
are
at
home
or
maybe
homebound,
can
just
turn
on
the
TV
and
find
out
some
more
information
about
about
our
program.
So
this.
V
O
Are
our
outreach
is
citywide,
so
we
have
staff
people
that
are
designated
within
our
state
within
dnd
staff
and
within
Boston
Home
Center
staff.
We
go
citywide
to
any
meeting.
Anyone
invites
us
to
were
there
doesn't
matter
what
time
of
day
night
weekend
were
there
promoting
our
programs
and
doing
outreach,
but
we
will
take
any
invitation.
So
if
you
know
about
meetings
that
we
should
be
at
or
functions,
we
will,
we
will
absolutely
be
there.
V
My
final
point
to
a
question
is
I.
Think
it's
a
very
good
program
and
again
I
want
to
say
thank
you
to
the
dedicated
city,
employees
that
that
are
working
on
it.
Maybe
it's
the
job
also
of
the
city
council,
during
budget
season,
when
D&D
comes
down
here
to
to
tell
us,
if
there's
enough
money
in
the
budget
for
this
program,
the
responsibility
of
the
City
Council
to
push
back
on
D
and
E
or
the
mayor's
office.
V
If
there's
not
enough
money
in
the
budget,
so
I
would
really
like
to
have
a
strong,
robust
conversation
with
D
and
D
during
the
budget
season,
so
that
as
many
seniors
as
possible
can
participate
in
the
program.
I
don't
want
D
and
D
to
come
down
here
and
say:
well,
it's
it's
a
great
program.
We
have
plenty
of
money
and
we
don't
need
any
more
money.
You
know
if
the
program
is
doing
well,
which
it
seems
like
it's
doing.
It
needs
more
money.
V
N
No
I
welcome
that
conversation
and
I
think
we're.
Certainly,
next
time
we
come
before
you,
the
budget
cycle.
We
will.
We
will
come
prepared
to
talk
about
the
usage
of
the
home
programs
and
and
what
we
need
to
to
expand
them.
They
are
you
know,
construction
cost
to
are
going
up,
so,
even
with
the
same
roughly
the
same
amount
of
money,
we're
serving
you
know
fewer
and
fewer
households,
so
I
welcome
that
and
we
will
certainly
maybe
meet
before
hand
to
to
go
over
the
budget
and
what
the
needs
are.
Thank
you
again.
V
A
You
just
a
point
of
clarification:
I,
don't
I,
don't
think
dandy
has
ever
come
forward
to
say
that
they
don't
need
any
any
funding,
and
we
expect
this
budget
cycle
to
continue
to
support
you.
The
best
way
we
can
also
as
to
the
TV
program
I,
would
absolutely
love
to
watch
it
and
I'm
recommending
councillor
Flynn.
Is
the
host
get
out
there
and
do
our
TV
programming
I?
Think
he'd
be
great
at
it.
A
Thank
you
so
before
we
go
back
and
around
with
other
questions,
I
wanted
to
invite
anybody
from
the
audience
who
did
not
testify
before
who
would
like
to
say
something
now
to
come
forward.
I
just
want
to
acknowledge
the
folks
from
NOAA
who
are
here.
Thank
you.
So
much
for
coming
in
here.
I
know
that
in
lease
in
East
Boston
this
that's
one
of
our
top
referral
programs
is
through
NOAA.
So
thank
you
for
your
leadership
and
working
there,
and
you
had
mentioned
them
and
I
wanted
to
acknowledge
the
folks
here.
A
W
Hi,
can
you
hear
me
yes,
so
my
name
is
our
nice
Brown
I
represent
tenants,
Development
Corporation
and
the
United
States
and
settlements
had
this
program
for
a
long
long
time.
Tennis
development
took
it
over
maria
de
pinna,
who
I
always
like
to
give
a
shout
out
because
she's,
the
only
female
I'm
in
this
this
field
and
she
runs
one
of
the
strongest
programs.
But
this
program
is
literally
a
lifeline
for
seniors
when
maria
goes
out
to
different
seniors
homes.
W
These
seniors
are
like
family
to
her,
and
so
she
is
extremely
busy
she
will
get
up
and
take
calls
during
the
weekend
middle
of
the
night,
because
that's
how
important
these
seniors
are-
and
I
know
how
important
this
program
is
to
the
seniors
who
live
in
the
city
of
Boston,
so
I
just
wanted
to
add
that
think.
Thank
you.
Thank
you.
T
He
upgraded
my
electricity.
He
claimed
he
did
my
porches
well,
he
did.
But
what
did
he
do?
I'm,
not
sure,
because
now
we're
in
this
was
done
in
15
and
now
we're
in
19
and
I
would
love
for
someone
to
come
out
now
and
look
at
the
work
that
was
done
in
15.
I
am
so
in
when
I
heard
my
brother
spoke
just
now.
I
said:
wait
a
minute
I'm,
not
the
only
one.
T
So
you
know
when
we
talked
about
the
contractors
coming
in,
they
really
and
truly
need
to
be
supervised
properly,
not
just
to
have
I'm,
not
sure
about
whether
it's
a
friend
who
is
a
supervisor
or
whatever
it
is
that
you
know
able
to
pass
these.
You
know
work
and
so
forth,
because
now,
the
other
day
I
applied
and
ABCD
wanted
to
blow
my
insulation
in
and
listen
they'd
said
that
they
upgraded
my
lecture
series
age
in
the
hallway.
T
Now
we
have
lights
the
moment
you
walk
in
the
light,
comes
on
and
so
forth
and
so
forth.
They
put
the
meters
outside
and
when
ABCD
came
in
the
other
day,
they
said
well
the
Navin
Tobin.
We
can't
give
you
insulation,
because
the
Navin
children
you're
there
and
I'm
saying
so
when
I
called
they
told
me
well,
your
work
has
been
done
since
so
forth
and
so
forth
and
within
a
year
you
should
have
reported
it.
So
I'm
very
happy
to
be
here
today-
and
this
is
my
my
reward
today
to
know.
T
A
A
A
B
A
I
Just
wanted
to
say
that
when
they,
when
the
contract
just
came
to
my
house,
there
was
I
also
had
a
major
major
leak
in
the
basement.
My
pipes
had
froze
a
couple
years
ago.
They
came
I
thought,
oh,
my
goodness,
this
is
gonna,
be
a
major
project
and
it
was
the
light
in
my
garage
had
busted
out
and
the
pipes
in
there
and
I
had
a
roto-rooter
to
come
out
and
I
said,
and
then
they
quote
the
price
and
they
were
just
talking
about
what
would
if
we
have
to
happen.
I
They're
gonna
have
to
cut
through
the
wall
to
break
through
and
I
just
thought.
Okay.
This
is
gonna,
be
a
big
project
production,
and
so,
when
the
contract
just
came
to
my
house
to
do
the
work,
I
just
didn't
think
it
was
gonna
be
done,
but
they
got
the
job
done
and
I
was
pleased.
I
was
happy
and
everything
is
working.
Fine
for
me.
So
that's
what
I
wanted
to
say
that
thank.
I
L
Good,
oh
sorry,
real
briefly,
I
just
want
to
touch
on
a
couple
of
things,
I'm
glad
to
hear
that
the
city
is
taking
it
somewhat
serious
and
implementing
things
that
change.
But
one
of
the
questions
I
have
is
I
know
things
are
different.
What
you
have
and
what
the
process
is
on
paper
compared
to
what
actually
happened
and
like
the
young
lady
stated
earlier,
I
don't
know
if
it's
the
friendships
that
are
between
the
contractors
are
some
of
the
city
employees
or
fits
just
that
they
work
together
and
I.
L
Don't
want
to
implement
any
of
your,
like
you
know,
say
anything,
but
it
just
seems
like
that
was
the
issue
of
my
mother
communication.
It
seemed
like
whenever
my
mother
pushed
back.
It
was.
She
was
double-teamed,
Oh
tag-teamed
by
the
city
and
the
contractor.
In
my
case
it
wasn't
necessarily
even
the
subcontractors
it
was
the
employees
of
the
actual
general
contractor.
So
when
they
speak
of
the
subcontractors
we
only
had
to
which
was
I,
think
the
electrician
and
someone
else
which
were
licensed,
but
the
workers
who
came
in
that
actually
worked
for
the
general
contractor.
L
We're
not
licensed
we're,
not
certified
and
we're
not
professionals,
they
admitted
it
to
them
to
me
with
themselves.
I,
don't
know
where
they
came
from
where
we
he
got
in
from
or
how
long
didn't
work
with
the
company
but
I
think
that's
another
issue
too,
because
the
subcontractors
is
one
thing
but
and
when
we
mentioned
this
before
I
had
a
meeting
with
Katie
Marcy
on
and
a
lot
of
other
people
there
respond
to
as
well.
You
know
we
really
don't
have
anything
to
hold
them
accountable.
Everything
goes
to
the
general
contractor,
so
I
just
think.
L
B
N
B
N
So
if
I
could
just
I
guess
my
final
comments
today
is
you
know
we
are
always
strive
to
be
better
and
I'm
sort
of
distressed
to
hear
these
cases
I'm
working
personally
with
a
few
of
the
the
homeowners
that
are
not
happy
right
now
and
hopefully
we'll
get
resolutions
soon,
but
going
forward.
If
anyone
has
any
issue,
you
know
we
will
dispatch
myself
senior
staff,
we
will
figure
out
a
solution.
It's
a
great
program.
I!
N
Don't
want
anyone
watching
this
hearing
to
not
call
that's
my
fear
because
it
you
know
the
vast
majority
of
cases
and
times
that
work.
It's
done.
It's
high-quality!
It's
a
lifesaver
in
those
cases
where
they're
there,
you
know
the,
for
whatever
reason
the
job
is
not
gone
as
we
would
all
like.
You
have
my
word
as
director
of
the
department
that
we
will
get
to
the
bottom
of
it
and
we'll
get
it
resolved.
Thank
you.
Thank.
Q
What
kind
of
human
capital
does
apartment
need
the
person
that
is
going
through
case-by-case
to
figure
out
the
licensing
issues,
I
can't
imagine
what
that
feels
like
what
technology
is
needed
to
make
it
easy.
I
don't
know,
but
there
has
to
be,
of
course,
ways
to
improve
all
of
us
and
there's
some
things
already
doing.
So
what
might?
How
might
you
better
would
do
that
better
if
you
had
more
resources
available
specifically
for
these
programs
and
maybe
even
specifically
just
for
the
programs
that
serve
our
seniors
to
get
at
better
accountability?
Q
We
had
a
meeting
with
some
seniors
and
some
said
it
I
understood
what
was
before
me
and
I
signed.
Many
did
not,
though,
so
my
question
really
is:
what's
the
process
and
what's
the
conversation
with
the
senior
particularly
around
the
loan,
there
was
a
woman
whose
father
I
think
I
want
to
say:
father
had
passed,
but
then
the
loan
was
still
in
the
house.
She
didn't
know
how
to
deal
with
it.
Q
After
the
fact
it
doesn't
go
away,
and
so
she
said
you
know
if
my
father
probably
understood
more
of
that,
he
probably
wouldn't
have
participated
in
knowing
his
health
concerns.
Who
knows
to
leave
that
burden
behind?
So
what's
the
conversation
around
the
financing
piece
of
this
with
the
senior,
and
maybe
even
someone
who
lives
in
the
household
with
them.
O
So
when
we,
the
senior,
has
to
meet
with
our
program
manager
at
closing
so
when
they're
signing
their
their
loan
documents.
During
that
time
we
have
the
scope
and
the
terms
and
conditions
of
the
loan
they
need
to
sign
include,
and
we
have
disclosures
that
are
attached
to
the
promissory
note
and
the
mortgage
that
goes
with
the
loan.
O
So
we
do
explain
all
of
that,
but
we
can
always
do
a
better
job
and
that's
why
we've
decided
that
that
needs
to
be
done
probably
three
times,
probably
that
the
last
time
should
be
at
the
closing
right.
So
the
first
time
should
be
when
the
when
a
project
manager
or
a
construction
supervisor
goes
out
to
the
home
and
is
looking
at
the
scope
of
what
needs
to
be
done.
We
need
to
do
that
then,
and
describe
the
program
in
very
specific
terms,
then,
so
that
would
be
the
first
time.
O
O
What
part
of
is
it
a
grant,
but
we're
thinking
three
times
not
once
is
a
better
way
to
go,
especially
when
there,
when
the
project
is
bigger
and
when
it's
a
senior
project
that
involves
a
grant
portion
and
a
loan
portion,
that's
complicated,
just
for
even
staff
to
you
know
to
you
know,
figure
out,
so
it's
we
understand
being
a
homeowner.
All
that
information
being
thrown
at
you
plus
the
work
is
comp,
it's
complicated,
so
we're
changing
the
way
that
we
do
business
and
and
we'll
try
to
do
a
better
job
going
forward.
Q
And
look
forward
to
continuing
that
conversation.
That's
that's
good
to
hear
and
I
think
it
also
adds
councillor.
Flynn's
points
add
to
the
to
the
mix,
which
is
we
also
have
a
lot
of
seniors
that
speak
different
languages.
English
is
the
first
and
signing
these
documents
can
be
very
daunting.
You
want
the
work
done
and
that's
the
in
goal,
but
not
necessarily
being
able
to
fully
understand
the
weeds.
Q
So
we'll
continue
the
conversation
about
how
we
might
be
helpful
in
helping
you
strengthen
that
process
and
then
my
last
piece
is
this:
what
a
complaint
process
itself
for
the
for
the
small
number
of
cases
when
you
think
about
the
large
number
of
cases
or
the
small
number
of
cases
that
come
up
where
something
has
gone
wrong,
we
all
agree.
This
is
gone
terribly
wrong.
Q
Is
there
a
complaint
process
or
how
do
we
track
our
responsiveness
to
folks?
Obviously
we're
doing
it
now
with
Salesforce
and
the
contractors
which
is
fantastic,
because
that
that's
a
big
piece
to
the
delay
and
getting
back
to
folks
whether
there's
a
way
in
which
you
can
complain
online
or
do
you
have
to
phone
your
counselor?
Do
you
can
you
phone
someone
through
3-1-1
just
so
that
the
complaint
process
is
uniform,
it's
more
responsive
in
that
it
gets
to
a
solution
quicker
or
sooner
than
later,
okay,.
O
I
yeah
I
think
we
take
complaints
in
many
different
forms,
so
you
you
know
your
staff
is
welcome
to
call
us
and
we
and
just
in
when
you
need
help
with
something
and
I
know
that
a
lot
of
counselors
offices
call
us
on
a
regular
basis
for
assistance.
So
we
take
complaints
or
request
for
help
that
way.
If
the
senior
is
complaining
and
they
maybe
don't
feel
comfortable
talking
to
the
program
manager
or
the
construction
supervisor,
that
is
a
good
point.
O
We
should
tell
them
that
there
is
that
next
person
to
call
so
if
it's
Katy
Marcial
who's,
who
is
in
charge
of
the
program
managers
or
Richard
who's
in
charge
of
the
construction
specialists.
Maybe
that's
and
let
them
know
that
there's
that
second
person
that
second
level
that
they
can
go
to,
if
they're
not
satisfied
with
the
answers
that
they
get
from
the
the
folks
that
are
meeting
with
them
every
day.
But
that's
a
good
point
ya.
Q
Know
if
it's
something,
if
this
re
happen,
it's
something
that
can
be
written
where,
as
they
embark
on
this
project
as
things
come
up
and
you
don't
feel
you
know
safe
telling
the
contractor
or
the
people
inside,
but
you
need
to
call
someone
else
who
those
people
might
be.
It
might
be
the
elderly,
commissioner,
who
knows,
but
having
that
document
attached
to
all
the
other
important
documents
just
so
they
have
a
list
of
who
can
I
call
as
I'm
going
through
something
that
may
not
be
right
to
me
or
feel
right
to
me
good.
N
I
have
I
have
asked
Ritchie
O'brien
who's.
You
know
knows
the
program
inside
and
out
that
if
we
get
calls
of
complaints
that
he
personally
or
Maureen
or
or
even
I
will
go
out
to
try
to
resolve
it
because
problems
don't
get
better
with
age,
they
they
just
get
worse,
so
I
think
we're.
You
know
all
very
committed
that
if
a
problem
you
know
it
goes
it
has
to
be
addressed,
then
we
need
to
get
out
there.
You
need
to
get
out
there
personally
and
see
to
it.
Q
And
I'll
just
add
just
for
the
sake
of
time.
You
know
I
appreciate
folks,
coming
it's
not
easy
to
share
your
story,
whether
it's
good
or
bad
or
and
from
the
perspective
of
the
folks
who
participated,
but
those
who
had
a
tough
time,
it's
still
very
emotional
for
many
folks
for
them
to
come
and
still
share.
I
appreciate
that
I
know
councillor
Edwards
does
as
well.
This
helps
us
then
not
only
holds
us
accountable,
including
us,
but
the
strength
and
a
program
that
we
think
is
very
important
to
the
seniors
in
the
City
of
Boston.
Q
O
We
we
would
be
glad
to
meet
with
your
staff
monthly
or
meet
with
all
counselor
staff.
Monthly,
just
have
kind
of
a
make
sure
that
we're,
if
you
have
any
issues
or
problems
that
we
get
it
taken
care
of,
so
that
you
know
how
they're
resolved
so
will
you're
happy
to
come
over
and
talk
with
everybody
on
a
monthly
or
weekly
basis.
Whatever
you'd
like
thank.
A
Again,
I
just
want
to
echo.
Thank
you
to
all
the
seniors
who
are
here
today
telling
the
truth,
the
good,
the
bad,
the
ugly.
If
we
truly
believe
in
this
program
and
really
want
to
make
it
the
best
we
possibly
can
we
need
to
hear
about
all
experiences.
So
thank
you
for
telling
that
having
gone
through
my
own
renovations,
I
am
I
completely
empathize,
with
the
amount
of
stress
it
is
to
have
open
walls.
A
The
stress
to
see
work
have
to
get
redone,
but
also
I,
understand
the
joy
of
seeing
something
completely
fixed
that
you
had
been
annoying
you
the
whole
time
and
how
how
it
feels
to
have
a
beautiful
home
to
come
home
to,
and
so
I
want
to
say
that
this
is
this.
This
hearing
was
about
making
this
program
better.
This
is
not
a
question
of
whether
the
program
should
be
here
or
not,
or
whether
people
should
call
or
not.
This
is
about
making
sure
that
we
see
all
aspects
of
it.
A
Learn
from
the
points
that
we
need
to
learn
from
and
grow
from
the
points
we
need
to
grow
from
I'm
excited
to
be
a
supporter
of
this
program.
I
look
forward
to
enhancing
it
I
hope.
Honestly,
I
heard
the
number
for
the
that
minor
repair,
I
I
think
it's
kind
of
low,
only
1200,
broken
toilets,
1200
I
mean
these
are
small
things.
I
would
think.
Seniors
should
absolutely
use
that
program,
especially
to
get
the
program
to
get
to
the
problems
while
they're
small,
because
a
broken
toilet
leads
to
something
else.
A
This
is
something
else
leads
to
something
else.
So
I
look
forward
to
working
with
the
local
organizations
like
Noah
to
get
out
there
to
even
enhance
about
that
program.
You
want
to
get
it
while
it's
small,
because
you're
right,
nothing
gets
better
with
age
and
nothing
gets
better.
While
we
avoid
it
so
I'm
glad
we
didn't
avoid
that
tough
conversation
today,
I
know
things
will
get
better.
I
want
again
thank
everyone
for
coming
out
here
today.
I,
look
forward
to
monthly
check-ins
sounds.