►
Description
Docket #1024 - Hearing to Review Rental Unit Conditions, Standards, and Inspections in the City of Boston
A
A
My
name
is
kenzie
bach
and
I'm
the
vice
chair
of
the
committee
on
housing
and
community
development,
um
at
the
request
of
the
chair
of
the
committee,
which
is
counselor,
lydia
edwards
I'll,
be
chairing
this
hearing
today,
in
accordance
with
chapter
20
of
the
acts
of
2021,
modifying
certain
requirements
of
the
open
meeting
law
and
relieving
public
bodies
of
certain
requirements,
including
the
requirement,
the
public
bodies
conduct
its
meetings
in
a
public
place
that
is
open
and
physically
accessible
to
the
public.
The
city
council
will
be
conducting
this
hearing.
A
Virtually
this
enables
the
council
to
carry
out
our
responsibilities
while
adhering
to
public
health
recommendations
and
ensuring
public
access
to
our
deliberations
through
adequate
alternative
needs.
The
public
may
watch
this
meeting
via
live
stream
at
www.boston.gov
city
dash,
dash
tv
or
via
broadcast
on
xfinity
8,
rcn,
82
and
fios
964..
A
The
public
hearing
is
being
recorded
and
live
streamed
on
www
um
sorry.
It
will
also
be
rebroadcast
at
a
later
date
on
those
channels.
Anybody
who
would
like
to
testify
on
this
matter
today,
you
can
email,
juan.lopez
boston.gov,
for
the
zoom
link
to
testify
live
that's
j-u-a-n-l-o-p-e-z
at
boston.gov.
A
A
B
A
From
district
nine
counselor
lydia
edwards
district,
one
and
myself,
uh
councillor
kenzi
back
from
district
8,
and
it
was
referred
to
the
committee
on
housing
and
community
development
on
september
29th
2021.,
um
I'm
joined
by
several
of
my
colleagues
counselor
liz
braden
who,
as
mentioned
as
the
lead
sponsor
of
this
matter
and
then
also
councillor
julia
mejia
at
large
and
councillor
ed
flynn
of
district.
Two.
um
We're
also
really
looking
forward
today
um
to
hearing
from
a
number
of
other
cities
that
have
attempted
parallel
things
to
what
we're
thinking
about
here.
A
A
um
But
I
think
I
really
want
to
start
out
by
seating
the
floor
to
the
lead,
sponsor
just
to
speak
a
little
bit
about
how
this
hearing
came
to
be
and
what
the
challenges
are
that
we're
seeing
in
our
neighborhoods
and
I'll
give
councillors
a
very
brief
moment
for
opening
remarks
and
then
turn
the
floor
over
to
chief
dion
irish
who's
with
us
and
um
and
his
staff
in
the
inspectional
services
department.
um
So
counselor
braden,
you,
you
have
the
floor.
C
A
C
C
A
E
D
D
F
F
I
agree
with
my
colleague
councillor
braden
that
we
have
to
make
sure
we
provide
the
apartments
that
are
up
to
go
up
to
code,
but
also
making
sure
that
these
apartments
are
safe.
Public
health
is
is
a
factor
in
public
safety.
We
don't
want
to
see
tenants,
subleasing
these
and
adding
more
people
into
a
an
apartment.
F
We
want
to
make
sure
that
public
safety
and
public
health
are
also
part
of
this
of
this
discussion
as
well
and
my
other.
My
other
point
that
I
wanted
to
highlight
too
is:
we
have
to
continue
to
work
closely
with
inspectional
services
to
make
sure
we
provide
residents
with
the
with
with
clean
apartments,
with
safe
apartments
for
them
and
their
families,
but
it
also,
we
also
have
an
obligation,
as
city
councillors,
to
advocate
for
more
funding
for
inspection,
inspectional
services
during
this
upcoming
budget
process.
F
A
A
Great
thanks
so
much
and
I'll
just
say
you
know.
I
think
this
is
such
an
important
issue.
I
think
that,
um
as
we
all
know,
uh
I
mean
housing
is
a
complete
necessity
um
and
one
of
the
really
important
things
when
we
talk
about
a
housing
market
and
prices
going
up
and
up.
But
you
know
the
other
element
to
the
market,
is
it's
very
variable,
depending
on
whether
you
set
real
product
standards
or
not?
A
What
is
it
as
a
city
that
we
do,
that
really
changes
behavior
um
and
makes
landlords
decide
that
it
is
actually
too
expensive
from
two
burdensome
to
not
comply?
It
to
me
is
really
important,
and
I
know
there's
a
number
of
things
that
our
inspirational
services
are
doing,
but
I
know
that
we've
also
sort
of
surveyed
the
field
and
we
feel
like
there
might
be
some
more
aggressive
stuff
that
um
that
we
can
try
in
boston
that
our
other
colleagues
in
other
cities
are
trying.
A
um
So
I
just
want
to
say
that
I'm
really
glad
councilor
braden
filed
this
and
happy
to
partner
with
her
on
it
um
and
uh
and
now
I
want
to
turn
the
floor
over
to
chief
irish
to
introduce
his
team
and
then
we'll
hear
a
bit
um
from
the
inspectional
services
department
about
what
we
currently
do
in
boston.
So,
chief
irish
yeah
before.
B
Thank
you,
council,
good
morning,
the
winning
counselors,
braden
and
also
council,
mejia
and
councillor
arroyo
and
council
flynn.
Thank
you
all
for
this
opportunity
and
for
holding
this
hearing
and
giving
us
an
opportunity
to
speak.
This
is
uh
also
a
personal
matter.
For
me.
To
be
honest
with
you,
I
started
my
career
with
the
city
in
1995.
As
a
housing
inspector,
I
saw
firsthand
some
of
the
conditions
that
some
of
our
residents
had
to
live
through
and
it
was
it
drove
it
made
me
passionate
about
public
service
and-
and
uh
it's
fueled
me
ever
since.
B
B
um
I
I
do
want
to
share
some
of
my
brief
background
on
this,
because
not
only
was
I
a
housing
inspector,
but
I
also
was
an
author
and
proponent
for
these
policies
that
we're
discussing
today.
uh
So
I
can
speak
to
the
legislative,
intent
and
sort
of
reflect
on
where
we
are
now
before.
I
turn
it
over
to
our
talented
team
at
isd
to
really
get
into
um
where
we
are
now
and
and
what
work
is
currently
ongoing.
B
um
The
our
delivery
standards
ordinance
was
developed,
I
think
around
2008
and
the
intent
there
was
to
address
the
issue
of
units
being
turned
over
in
substandard,
unsafe
conditions.
At
the
time
of
movement
we
wanted
to
not
only
be
able
to
use.
Our
current
enforcement
policy
was
to
document
the
conditions
give
notice
to
the
owner
time
to
correct.
B
That's
why
we
created
the
delivery
standards
ordinance
to
have
a
48-hour
window
where
housing
housekeeping
was
in
fact
the
owner's
responsibility
at
the
time
of
term
turnover
and
they'd
be
financing
to
meet
those
standards.
So
we
have
seen
improvement
on
that,
but
we
still
have
work
to
do
the
other
hardness.
B
I
think
that
we'll
be
mainly
focusing
on
today
is
the
rental
registration
and
inspection
ordinance,
and
that
ardenness
was
set
up
broadly
to
address
two
main
things:
one
to
create
a
more
proactive
approach
to
ensuring
that
all
of
our
residents
have
access
to
safe,
healthy
housing
and
without
the
need
to
rely
on
filing
complaints.
Complaints
is
still
a
way
for
folks
to
to
ask
us
to
take
a
look
at
their
conditions,
but
we
wanted
something
proactive,
predictable
uh
as
well,
uh
and
something
that
also
allowed
us
to
work
with
good
landlords.
B
uh
It
also
did
an
important
thing
of
creating
a
database
of
contact
information
for
folks
who
are
renting
property
prior
to
that
we
had
to
do
title,
searches
and
and
have
lawyers,
research
ownership
just
to
notify
folks
of
things
that
they
need
to
address.
Now,
with
this
database,
we
are
able
to
be
more
proactive
and
it's
improved.
Our
communication
with
property
owners
and
the
good
landlords
fix
things
really
quickly,
once
they're
notified
and
sometimes
even
without
the
city
being
involved.
B
So
you
know
we
have
made
some
progress,
but
there's
more
work
to
be
done
um
and
our
team
will
be
happy
to
you
know.
Take
you
on
a
further
journey
to
talk
about
where
we
are
now
so
uh
with
no
further
ado,
I
want
to
turn
it
over
to
our
assistant,
commissioner
of
housing.
Inspections
at
isd,
paul
williams
and
after
paul
will
have
our
assistant
commissioner
of
administration
and
finance.
Kevin
mackey
also
um
provides
some
testimony
so
paul.
H
uh
Good
morning,
I
thank
you:
counselors
uh
edward
sabbat,
uh
braden
flynn,
arroyo
and
mahia
for
calling
this
calmness
hearing
and
attending
and
allowing
us
to
speak
today.
uh
My
name
is
paul
williams
and
I'm
the
assistant
commissioner
of
housing,
of
the
housing
division
here
at
inspectional
services.
H
H
H
Maintaining
an
up-to-date
registry
requires
frequent
communication
with
current
registrants,
along
with
consistent
education
and
outreach
to
capture
prop
property
transfer,
new
properties,
etc.
Our
current
current
efforts
include
rental
reminders
throughout
the
year
registration
renewal
as
part
of
the
rental
program
inspection
process,
we
do
boston,
water
and
sewer
mailers,
and
we
have
social
media
campaigns.
H
In
addition
to
registration
requirements,
the
ordinance
requires
regular
inspections
of
rental
units.
All
non-exempt
units
must
be
inspected
at
least
once
every
five
years
and
more
frequent
inspections
are
required
for
problem
problem
properties
on
our
occupied.
Six
or
fewer
unit
properties
are
exempt
from
the
inspection
requirements
and
the
inspection
requirements
can
be
met
through
an
inspection
conducted
by
an
isd,
housing
inspector,
a
bha
or
or
certified
inspector
report,
or
through
uh
the
alternative
five-year
program
based
on
our
current
registration
data,
approximately
125
000
registered
units
are
subject
to
inspections
uh
to
the
inspection
requirement.
H
H
H
Only
two
percent
of
the
roughly
twenty
thousand
annual
inspections
conducted
by
isd
uh
for
rental
units
turnover
such
proactive
interest
inspections,
the
other
98
percent
of
inspections,
were
triggered
by
complaints,
have
we've,
as
we've
increased
the
number
of
proactive
rental
inspections
under
the
ordinance.
We
see
a
complementary
reduction
in
the
number
of
complaints
based
reactive
inspections
that
we
need
to
respond
to.
E
Good
morning,
counselors,
thank
you
for
having
us
here
today
to
discuss
this
important
program
um
before
jumping
into
the
technology
aspects.
I'd
like
to
just
briefly
discuss
some
of
the
tools
we
have
to
enforce
these
programs
on
the
registration
side.
We
do
utilize
fines
to
enforce
compliance
and
ensure
that
folks
are
keeping
their
registrations
up
to
date,
but
if
violations
are
found
in
unit
inspections,
any
issues
with
the
unit
standards,
those
need
to
be
remedied
by
fixing
the
underlying
issue.
E
E
Beyond
investment,
rentsmart
isdi
has
identified
several
additional
areas
for
expanded
use
of
technology
to
improve
the
efficiency
and
effectiveness
of
the
rental
program.
Technology
has
been
an
integral
part
of
running
this
program.
From
the
beginning,
a
rental
registration
database,
online
registration
application
and
inspector
app
were
introduced
when
the
rental
program
was
originally
rolled
out.
E
E
E
An
example
that
we
run
into
is
matching
ownership
information
across
registrations,
so
we
can
provide
a
comprehensive
view
of
a
portfolio
of
properties
owned
by
the
same
owner,
especially
with
our
larger
property
owners
or
those
working
with
property
managers.
We
may
see
multiple
team
members
managing
those
registrations
which
makes
it
more
difficult
for
us
to
get
that
comprehensive
view
and
match
all
properties
belonging
to
the
same
individual.
E
E
E
Introducing
some
of
this
functionality
to
a
portal
to
allow
for
response
payments
and
submission
of
documentation
could
really
realize
some
efficiencies
in
this.
The
administration
of
this
program
and
finally
paul
did
address
this
as
well,
but
there's
a
wealth
of
data
available
from
our
colleagues
and
other
departments
citywide
that
we've
recognized
as
opportunities
to
help
us
with
the
compliance
of
this
program.
E
A
Great,
thank
you
so
much
chief
and
uh
and
to
the
whole
team
for
being
on.
um
We
will
go
to
counselor
questions
I'll
just
note
for
counselors
that
we
do
have
our
our
next
panel
uh
from
toronto,
new
york
and
chicago
um
waiting
to
come
on
next.
So
I
urge
everybody
to
ask
the
questions
to
the
point
um
and
also
I
may
at
some
point.
um
We
may
be
joined
briefly
by
the
public
advocate
from
new
york,
jermaine
williams,
who
just
has
a
brief
window.
A
C
E
C
um
That's
good
and
then
so
the
the
problem
properties
are
always
sort
of
top
of
your
list
for
inspections.
They
they
they
get
priority
in
terms
of
um
they
get
flagged
as
as
people
who
need
properties
that
need
a
little
more
scrutiny
on
a
regular
basis,
rather
than
the
five
year
cycle.
Is
that
correct.
H
Yeah,
that's
that's
correct!
That's
that's
built
into
our
selection
process
to
make
sure
that
that
those
are
identified
and
are
are
are
part
of
the
uh
the
um
annual
selection
process.
But
we
want
to
make
sure
that
that,
as
as
part
of
the
to
the
10
or
12
000
uh
properties
that
we
choose
every
year
that
we
prioritize
those
in
the
listing.
C
I
Oh,
thank
you
so
much.
I
really
appreciate
the
opportunity
I'm
very
excited
uh
that
you're
even
working
on
this
issue,
so
a
peace
and
blessing
to
everyone,
love
and
light
to
everyone.
uh
Thank
you
for
having
me
again.
As
was
mentioned,
my
name
is
jimani
williams.
I'm
the
public
advocate
for
new
york
city.
I
happen
to
be
uh
right
now.
The
second
highest
ranking
official
in
the
city
uh
and
I've
been
uh
in
my
career.
I've
been
a
tenant
organizer.
I
I
was
proud
when
I
became
the
housing
chair
of
the
city
council
and
now
I'm
the
public
advocate
of
the
city
of
new
york,
I'm
using
my
voice
and
my
office
to
amplify
those
of
tenants
who
continue
to
suffer
because
of
the
worst
landlords
in
our
city.
Among
my
office's
duties
is
creating
the
annual
worst
landlord
watch
list
it
analyzes
and
identifies
the
buildings
and
landlords
with
the
most
egregious
unaddressed
violations.
I
As
we
looking
at
the
data
and
looking
at
the
buildings
and
speaking
with
tenants,
we've
seen
the
real
human
costs
of
landlord
negligence,
we've
seen
very
dangerous
conditions,
chronic
condition
of
mold
rodents,
electrical
problems,
lack
of
heat
or
hot
water,
sometimes
lack
of
water
we've
seen
who
the
worst
perpetrators
are
often
too
regularly.
The
list
has
been
invaluable
too,
for
tenants
and
for
the
city.
It
helps
new
yorkers
stay
away
from
the
worst
actors.
It
helps
the
city
to
continue
to
hold
them
accountable.
I
It
helps
us
to
create
new
legislation
and
it
definitely
helps
organizers
as
they
organize
buildings
and
communities
across
the
city.
I
really
hope
our
work
can
be
a
model
for
cities
across
the
country.
I'm
very
glad
that
boston
is
exploring
this
tool
uh
that
can
help
advocate
uh
housing
justice.
uh
I
know
we're
gonna
hear
from
john
cat
from
my
office.
I
just
want
to
make
sure
I'll
give
him
a
shout
out
he's
amazing.
He
is
the
brains
behind
the
worst
uh
landlord
watchlist,
especially
on
the
tech
side.
I
A
Thank
you
so
much
giovanni
and
yeah.
I
think
uh
housing
justice,
it's
it's
something
that
we
can
get
over
the
new
york,
boston,
parochialism
and
say,
is
an
urgent
need
in
both
cities,
and
so
we're
really
we're
excited
to
learn
from
that
model,
um
and
thank
you
for
lending
your
your
team's
time
and
talent
to
our
hearing
today
as
well.
C
H
H
Partly
the
issue
is
that
that
requires
a
certain
amount
of
coordination
uh
between
a
number
of
city
departments
because,
what's
necessary,
is
uh
getting
violation,
data
uh
from
a
number
of
departments
and
then
uh
getting
that
into
the
appropriate
technology
to
be
able
to
assess
us
to
be
able
to
assess
us
a
scoring
system.
So
that's
actually
a
piece
that
that
remains
one
of
the
challenges
that
um
we
hope
to
sort
of
uh
prioritize
and
uh
moves
uh
to
the
the
front
of
the
list.
E
One
thing
to
add
to
that
is
just
the
the
work
that
we
alluded
to
earlier
in
terms
of
digitizing.
The
reactive
inspections
is
a
foundational
element
of
getting
that
chronic
chronic
offender
point
system
up
and
running.
That's
a
major
component
of
that
point
system,
um
but
we
are
making
strides
towards
it,
and
it's
certainly
um
something
that
all
of
our
work
is
layering
up
to.
H
Code
enforcement
uh
would
be
an
important
one,
um
uh
probably
the
police
department,
uh
some
of
the
chronic
offender
issues
have
to
do
with
whether
or
not
at
a
particular
location.
The
police
has
to
be
called
on
a
regular
basis
because
of
noise,
partying
and
so
forth.
um
So
those
are
some
of
the
things
that
we'd
have
to
coordinate
and
incorporate
into
a
point
system.
C
D
Yes,
can
you
hear
me?
Yes,
okay,
great,
um
so
just
a
few
questions,
um
I'm
just
curious
when
we
send
out
isd
to
inspect
um
a
unit.
um
Can
you
just
talk
to
me
a
little
bit
about
how
we're
also
coordinating
with
other
city
departments
and
services?
So,
for
example,
if
we
go
to
an
apartment
that
is
occupied
by
an
immigrant
family
and
the
inspector
finds
that
the
apartment
is
unlivable,
how
do
we
connect
that
family
to
moya
or
ohs
like
what
you
know?
D
What
kind
of
process
do
we
have
in
place
to
connect
people
to
whatever
supports
they
may
need
in
terms
of
city
services,
um
to
help
facilitate
the
situation?
And
then
I'm
just
curious?
You
know
I'm
the
dashboard
queen,
so
I
always
want
to
know.
What's
up
with
these
dashboards,
do
we
have
a
list
of
landlords
who
are
consistently
non-compliant,
um
because
I
think
that
that
information
is
is
helpful
and
then
I
we've
heard
a
lot
from
a
number
of
residents
from
the
mildred
haley
and
that
conditions
there
that
are
absolutely
unacceptable.
D
H
Dionne
alluded
to
earlier.
We
have
a
task
force
group
here
uh
that
um
responds
to
uh
our
most
uh
serious
situations
that
um
require
coordination
across
uh
departments
um
and
so
for
situations
that
are
that
are
complicated.
That's
that's!
Beyond
a
simple
inspection,
uh
we
don't
simply
send
out
a
housing
inspector,
but
that
team
will
respond
and
that
will
include
the
the
police
department.
It
will
include
our
our
building
department
include.
H
It
will
include
our
housing
inspector
sort
of
a
cross-functional
uh
group
of
folks
who
not
just
go
in
and
and
inspect
the
place,
but
try
to
assess
what
the
issues
are
and
and
uh
figure
out
what
the
appropriate
solutions
uh
should
be,
and
uh
you
know
who
and
what
other
um
appropriate
departments
uh
should
be
con
contacted.
uh
As
you
can
imagine
you
know
a
group
like
that
doesn't
operate
in
sort
of
a
cookie
cutter
fashion,
because
what
we
found
was
you
know
these.
H
These
situations
aren't
cookie
cutter,
uh
they're,
they're
complicated
and
basically
we
need
a
cross-functional
group
of
folks
to
go
in,
assess
the
situation
then
figure
out
what
are
the
most
appropriate
uh
resources
um
to
sort
of
bring
to
bear.
So
we
do
have
that
team
that
that's
a
a
team.
That's
in
place
and
whenever
a
complicated
situation
comes
up,
uh
they're,
the
ones
that
we
we
send
out,
we
don't
simply
send
out
a
housing
inspector.
D
uh
Yeah,
so
can
I
could
I
just
you
know
uh
I
got
half
of
the
answer
to
the
question,
but
what
I'm
asking
is
what
happens
to
the
people
in
these
units?
We
understand
that
there's
going
to
be
changes
made
involving
um
the
police
when
it
comes
to
the
structure
itself,
but
I'm
just
curious
about
the
people,
like
I'm
just
curious
about
what
um
what
infrastructure
is
in
place
to
help
support
these
families.
H
Well
again
again,
at
best
we
can,
we
can
make
referrals
um
there
are.
There
are
certain
cases
where
um
you
know
we
will
uh
specifically
uh
note
to
landlords
as
their
requirement,
perhaps
to
to
put
people
up
in
in
uh
other
temporary
situations
like
hotels,
for
instance,
uh
while
repairs
are
being
being
made
um
so
that
half
that
happens,
but
we
certainly
make
um
as
many
of
the
referrals
as
as
possible
to
make
sure
that
people
are
taken
care
of.
J
Thank
you
very
much
person
buck
good
afternoon
good
morning,
everybody
good
morning,
counselors
good
morning,
fellow
co-workers.
If
I
I
might
just
add
on
to
uh
assistant
commissioner
williams,
it
depends
comes
from
here
it
on
on
the
situation
itself,
the
the
particular
situation.
If
it
is
an
unsafe,
any
of
those
individuals
lives
are
in
any
danger
whatsoever,
be
it
building
code,
housing
code
through
electrical
shortcomings,
mechanical
shortcomings
that
that
unit
will
be
vacated
and
it
will
be
on
the
at
the
expense
of
the
individual
who
rented
it
out
to
them.
J
D
Thank
you
for
that,
and
I
just
kind
of
want
to
underscore
that
we've
we've
heard
from
many
constituents
who
are
experiencing
issues
around
living
in
unsafe
conditions
um
and
that
and
I'm
not
going
to
add
any
additional
layers
to
the
complexity
of
this
conversation.
But
there
are
folks
who
then
feel
once
they
have
filed
a
complaint,
then
there's
some
retaliation
that
happens
to
some
of
these
folks
who
are
living
in
these
spaces.
D
Allegedly
I'm
not
going
to
say
I
can't
confirm
nor
deny,
because
I'm
not
there
to
to
witness
it,
but
that
people
have
felt
targeted
and
um
by
the
landlords
just
because
they
have
filed
a
complaint.
So
I
just
want
to
name
that
as
something
that
we
need
to
just
keep
in
the
back
of
our
minds
as
we
continue.
But
I
I
do.
I
did
have
two
other
questions
and
I
don't
want
to.
I
want
to
be
mindful
of
the
time
and
would
like
to
at
least
get
to
my
two
questions.
My
two
other
questions.
B
This
is
100
accurate,
um
that's
one
of
the
reasons
why
we
did
not
want
to
solely
have
a
reactive
complaint
driven
system,
because
some
tenants,
um
you
know,
do,
unfortunately
um
get
retaliation
and
that's
why
we
have
an
office
of
housing
stability
to
to
help
address
any
uh
currencies
of
that,
uh
and
also
and
that's
why
we
it's
so
important
that
we
have
a
proactive
approach
that
doesn't
rely
on
the
tenant
time
to
file
a
complaint
uh
it
just
has
to
it's
due.
The
inspection
is
due
to
the
city,
selecting
that
unit.
B
I
also
want
to
touch
quickly
on
um
the
comment
about
the
uh
military
daily
building
that
uh
boston
housing
authority
development.
You
know
we
are
working
with
the
vhf
we
hold
them
to
the
same
standards
as
any
other
landlord.
um
I
know
they're
working
very
hard
um
to
address
issues
in
that
development.
That
means
serious
investment.
Some
is
very
complex
that
some
of
this
is
due
to
a
lack
of
federal
funding.
D
Okay,
um
mildred
haley
is
gonna,
be
one
of
those
uh
situations
that
I'm
going
to
be
closely
monitoring
because
um
it
it
it's
just
horrific
that
people
are
are
subjected
to
live
under
those
conditions,
um
but,
uh
and
then
my
lap
was
I'm
just
trying
to
keep
track
of
my
time
and
also
mindful
of
uh
other
folks
that
need
to
to
speak.
I'm
curious
if
there
was
any
questions
around.
um
Why
are
I'm
curious
about
why
our
owner
occupied
properties
with
six
or
fewer
units
exempt
from
inspection
requirements?
D
B
But
we
still
conduct
inspections
um
in
all
types
of
dwellings.
um
You
know
in
those
type
of
dwellings,
it
is
typically
through
the
occupant
asking
us
for
an
inspection,
or
uh
it
often
is,
uh
if
there's
section
8
involved
and
there's
an
inspection
to
you
know
that
mechanism,
um
but
those
units
that
are
exempt
are
not
subject
to
being
selected
for
our
periodic
inspection
program.
D
A
A
You
know,
there's
a
there's
another
scale
of
magnitude,
of
what
we
can
achieve
through
people
being
afraid
about
the
reputational
hazard
of
being
on
a
list
and
having
you
know
the
records
accessible
to
the
public
about
what
kind
of
a
landlord
they
are
and
no
number
of
inspections
is
necessarily
going
to
compensate.
For
I
mean
that's
the
whole.
I
think
the
whole
idea
behind
the
ordinance
is
to
really
make
that
kind
of
scrutiny
possible
um
and
then
obviously,
you
know
also
being
able
to
pull
all
those
threads
together
would
help
us.
A
I
think,
on
the
on
the
kind
of
um
fines
and
focused
attention
front-
and
I
know
those
are
things
that
these
other
cities
have
um
have
done
some
great
work
on,
and
so
looking
forward
to
hear
that.
But
I
just
want
to
say
that's
my
focus
on
that
is
not
a
denigration
of
the
incredible
work
that
the
inspectors
do
out
there
in
the
field.
It's
more
like
it's
more
like
we
can't
go
from.
A
We
can't
go
to
a
hundred
thousand
inspections
a
year
right,
so
it's
like
what
are
the
shortcuts
to
getting
people
to
shape
up,
and
I
think
one
of
them
really
is
um
publicity
and
and
that
focused
attention
that
we
can
get
through
through
systems,
um
so
that's
definitely
kind
of
where
my
headspace
on
this
is,
um
but
thank
you
so
much
to
the
isd
team,
both
for
speaking
today
and
for
all
the
work
you
do
on
this.
um
I
I
wanna
go
actually
I'll
give
chief.
J
uh
Sure,
thank
you,
chairperson.
Basically,
I
agree
in
the,
but
the
public
record
is
there
because
the
violations
are
public
record.
This
is
now
in
the
transitional
phase
to
the
digitized
in
the
automated
system
that
we
can
achieve
the
the
resources.
The
information
is
there
for
public
for
for
the
public
to
access
even
be
on
paper
in
our
database
in
our
current
database.
Obviously
much
more
labor-intensive
to
get
to
that
point,
but
we
do
have.
J
A
I
appreciate
that
and
I
think,
commissioner,
that
what
we
all
find
as
counselors
is
yeah
once
you
know,
you've
got
a
bad
actor.
You
can
chase
the
paper
trail
on
them,
but
I
think
when
we
think
about
the
information,
asymmetry
that
renters
face
and
kind
of
the
number
of
folks
who
don't
know
how
to
navigate
the
space
and
um
are
naive
about
about
how
to
check
in
on
what
the
landlord
they're
renting
from
what
what
their
track
record
is.
J
A
A
So
uh
first
off
we've
got
um
john
katt,
uh
who
was
introduced
a
little
bit
by
jamaica
williams,
but
he's
the
director
of
technology,
development
and
data
from
the
office
of
public
advocate
in
new
york
city
um
and
he
sort
of
oversees
their
whole
technology
operations
and
hopefully
can
speak
a
little
bit
to
some
of
what
we
were
just
talking
about.
um
We've
got
grant
ulrich
who's
the
managing
deputy
commissioner
from
chicago's
department
of
buildings,
who's
responsible
for
co-development
policy
and
administration
and
is
leading
a
multi-year
effort
to
better
align
their
construction
requirements.
A
A
I
am
the
youngest
member
of
the
boston
council,
so
um
solidarity
there
and
currently
serves
as
the
vice
chair
of
toronto's
budget
committee,
a
board
member
of
the
toronto
transit
commission
and
a
member
of
toronto's
planning
and
housing
committee,
as
well
as
their
representative
for
the
federation
of
canadian
municipalities,
and,
I
think,
has
a
planning.
Background
and
toronto
has
a
great
model
program,
rent
safe
at
t.o,
and
we're
really
grateful
to
him
for
being
able
to
join
us
today
and
I
live.
I
lived
in
britain
for
a
few
years,
so
I
recognize
the
poppy.
A
That's
not
one
of
our
traditions
here,
but
uh
but
you
know
it's
a
good
thing
for
remembrance
week.
um
So
thank
you
to
all
three
groups
for
being
here
um
and
I
think
what
we'll
do
is
just
go
through
some
uh
just
if
you
can
give
a
little
bit
of
an
opening
statement
about
what
this
kind
of
kindred
program
and
work
looks
like
in
your
municipality,
and
that
would
be
great
and
then
throw
it
up
open
to
questions
and
in
in
deference
to
my
elected
colleague,
I'll,
actually
go
in
reverse
order.
K
Well,
thanks
very
much-
uh
and
it's
really
nice
to
be
here
so
uh
thanks
to
you,
uh
councillor
bach
and
councillor
edwards
and
braden,
um
and
congratulations
of
course,
uh
on
everyone
for
for
being
re-elected
uh
and
the
big
historic
election
for
your
new
mayor.
uh
That's
very
exciting!
We've
been
we've
been
watching
here.
um
You
know
again,
my
my
name
is
brad
bradford
and
I'm
the
counselor
in
beaches,
east
york,
up
here
in
toronto,
um
and
we
we
represent.
K
uh
Each
of
our
awards
is
about
120
000
folks,
uh
the
city
is
uh
pushing
up
against
three
million,
so
we
continue
to
grow.
We've
got
lots
of
uh
lots
of
construction
and
development
underway.
um
Historically,
it's
it's
been
a
lot
of
condominiums,
but
we
are
making
a
push
for
more
and
more
rental
development,
which
is
why
these
sorts
of
programs
are
uh
really
important,
and
I
will
add
to
that.
uh
I
spent
a
few
years
in
the
lovely
city
of
boston
myself.
K
I
was
living
down
on
garland
street
in
jamaica
plain,
uh
so
it
is
actually
really
special
to
uh
to
be
on
the
line
talking
about
housing
and
and
rental
apartments
with
everyone
today.
So
um
I
will
talk
for
two
or
three
minutes
just
to
share
toronto's
experience.
uh
As
you
said,
uh
counselor
bach,
our
program
is
called
rent
safetyo.
We
put
the
t.o
bookend
on
basically
everything
we
do
uh
just
so
people
know
uh
it
refers
to
toronto,
but
I
can
dispense
with
that
here
um
and
I
understand
today.
K
a
little
bit
about
rentsafe.
You
know
foundationally,
first
and
foremost,
it's
about
protecting
tenants
rights
to
safe
and
adequate
housing.
The
program
does
it
in
two
two
key
ways:
um
first,
is
sort
of
smart,
well-designed
regulation
rooted
in
proactive
enforcement
and
and
then
really
the
key
to
the
program's.
Success
is
just
a
ton
of
accountability
and
transparency
in
reporting
the
outcomes
of
our
inspection
regime.
So
the
inspection
and
reporting
regime
of
rent
safe
applies
to
all
apartment
buildings,
with
three
or
more
stories
and
10
or
more
units,
um
in
other
words
in
the
toronto
context.
K
That's
about
30
percent
of
toronto's
residents
who
live
in
approximately
3
500
apartment
buildings
that
are
in
fact
covered
by
this
program.
uh
It
applies
to
all
private,
not-for-profit
and
public
landlords
alike,
and
under
the
program
buildings
are
assessed
uh
at
a
minimum
of
every
three
years.
There's
20
different
categories
for
assessment.
Each
category
is
graded
on
a
scale
of
one
to
five,
and
then
the
building
has
an
overall
score
of
100.
So
that's
the
math
on
that
assessment
categories
cover
everything
from
amenities
and
common
areas,
elevators
building,
exteriors,
exterior
grounds,
lighting
security,
overall
cleanliness.
K
There's
a
review
of
the
mandatory
plans
like
a
cleaning
plan,
electrical
maintenance,
state
of
good
repair
capital
plans,
uh
emergency
services
plans
and
then
there's
also
a
review
of
mandatory
processes
so
having
a
formal
tenant
service
request
process.
What
does
that
look
like
having
a
process
for
notifying
your
tenants
about
uh
the
results
of
the
review
and
the
communication
on
that?
Based
on
a
building's
assessment
score,
our
enforcement
staff
will
go
out
within
a
specified
time
period
for
another
evaluation.
K
So
you
know
if
you're
scoring
81
to
100
uh
the
building
will
get
its
next
evaluation
in
three
years,
where,
if
you're
in
the
51
to
65
range
you're
getting
evaluated
within
a
year,
anyone
any
building
that
scores
below
50.
They
have
to
go
through
a
full
audit
almost
immediately.
um
You
know.
I
think
one
thing
important
to
note
from
the
inspections
um
and
governance
standpoint
is
our
city's
rental
apartment.
K
Bylaw
is
where
the
rent
safe
requirements
are
housed
and
it
really
acts
like
an
umbrella
across
several
other
bylaws,
which
gives
the
authority
to
assess
buildings
for
a
range
of
uh
issues,
anything
related
to
property
management,
bylaw
or
adequate
heat
by
law,
waste,
bylaw,
pest
control,
long
grass
and
weeds
bylaw,
offensive
graffiti
and
and
zoning
bylaws.
So
for
issues
like
amenities
that
are
required
for
our
zoning.
K
So
taking
this
approach
really
allows
rentsafe
to
provide
sort
of
a
full
360
degree.
Look
um
at
the
building
and
and
the
process
is
really
about
incentivizing,
the
small
but
impactful
minority
of
landlords
who
need
a
bit
of
a
kick
in
the
right
direction
to
get
their
house
in
order.
So
what
we're
doing
by
having
rentsafe
as
a
program?
It's
it's
about
leveraging
the
communication
and
public
accountability
um
of
the
program.
K
That
is
really
the
core
principle,
uh
and
I
think
your
your
staff
are
always
thinking
about
how
to
sort
of
bring
these
these
components
in.
But
the
the
thing
I
want
to
touch
on
in
terms
of
the
most
important
element
of
rentsafe
is
is
really
that
communication
and
accountability.
So
all
of
the
results
of
the
assessments
are
available
to
tenants
and
members
of
the
public
and
that
that
is
key.
The
city's
website
has
an
interactive
map
of
all
the
buildings
in
the
program.
K
You
can
look
up
the
address
of
any
of
these
3
500
buildings
and
find
their
scores,
and
so
that
pro
the
program
is
requiring
that
all
buildings
have
a
notice
board
uh
in
the
lobby
that
prescribes
several
things.
um
You
know
the
evaluation
results
have
to
be
posted
for
tenants
to
see
information
on
how
to
make
complaints
and
report
non-compliance
has
to
be
available.
They
have
to
post
notice
of
any
violations
that
have
been
issued
and
other
key
plans
like
the
pest
management
plan.
K
All
that
stuff
needs
to
be
posted
and
again
hearing
some
of
your
colleagues
comments.
It's
really
about
making
it
easy
for
prospective
tenants
or
existing
tenants
to
access
that
information
know
what
they're
getting
into
landlords
also
have
to
provide
rented
information
to
uh
to
a
tenant
whenever
they
sign
a
lease.
So
again,
if
you're
coming
in
uh
you're
looking
at
a
prospective
apartment,
they
have
to
provide
you
with
their
scores
and
again
it
goes
back
to
the
transparency
and
the
accountability.
K
It
also
has
to
be
distributed
to
all
the
tenants
in
the
building
on
an
annual
basis.
So
you
know
where
that
building
is
at
and
I
think
the
impact
of
this
sort
of
public
accountability.
What
we've
seen
um
is
is
that
it's
it's
improving
the
standards
of
these
buildings
and
and
we're
getting
some
traction
on
that
fairly
quickly.
The
first
year
alone,
average
scores
for
buildings
went
up
by
12,
so
we're
three
years
in
now,
um
the
city
laid
charges
in
338
cases
and
194
resulted
in
convictions.
K
um
There's
been
a
push
for
uh
sort
of
a
public
health
approach,
a
traffic
light
uh
red,
amber
green
system
that
you
would
have
up
front
uh
at
the
front
end
of
the
building,
um
the
city,
our
colleagues,
our
council
has
decided
not
to
go
that
route
because
of
the
potential
stigma
you
know
you
live
in
a
red
building.
You
live
in
a
bad
building.
um
There
are
different
views
on
that
and
I
would
say,
even
in
the
the
sort
of
tenant
and
housing
advocacy
space,
we
actually
heard
a
wide
range
of
views
and
perspectives.
K
Some
people
were
very
for
that.
They
think
it
uh
it'll
deliver
better
accountability.
Other
folks
are
like
you
know.
I
don't
want
to
go
home
to
a
red
building
uh
every
day
with
that
respect
to
the
uh
the
public
system
of
a
traffic
light
uh
approach,
but
it's
a
conversation
that's
going
on
and-
and
I
think
that
we
still
need
to
find
the
right
balance
to
strike.
K
So
the
last
last
message
is
360
approach
to
any
kind
of
inspection
and
enforcement
is,
is
really
really
critical
so
that
you
don't
end
up
getting
in
silos
all
the
different
divisions
we
have
in
the
bureaucracy.
We
have
here
in
toronto:
uh
that's
always
a
challenge,
so
rent
safe
sort
of
breaks,
that
down
and-
and
the
second
is
to
make
that
commitment
to
the
public
accountability
for
landlords.
They
need
to
know
that
they're
going
to
be
held
accountable.
K
They
need
to
know
that
this
information
is
going
to
be
shared
with
existing
tenants
and
future
tenants
and
that
we
live
in
a
world
of
public
ratings.
um
You
know
we
all
have
the
opportunity
to
seek
out
thousands
of
reviews
before
purchasing
anything,
uh
even
something
as
basic
as
a
toothbrush.
So
uh
I
think
we
have
to
ask
why
governments
would
not
be
providing
residents
with
that
level
of
information,
so
they
can
make
fully
informed
decisions
on
their
housing
choices
or
take
action
uh
to
improve
the
existing
conditions.
A
Great,
thank
you
so
much
councillor
bradford
and
I
have
many
questions
we'll
go
next
to
chicago
and
then
uh
john
maybe,
and
have
do
questions
all
in
conversation
um
so
grant
I
don't
know
if
you've
had
room
raider,
but
uh
so
it's
an
amazing
background.
You've
got
there.
um
Thank
you
so
much
for
joining
us
all
the
way
from
chicago.
L
L
To
initiate
code
enforcement
proceedings
in
our
circuit
court
and
the
bulk
of
those
are
residential
buildings,
we
also
have
a
sort
of
lesser
administrative
enforcement
program
again
if
there
are
serious
violations,
we
take
it
through
our
circuit
court
process,
which
has
additional
due
process,
but
it
can
slow
the
process
down.
Sometimes
when
we're
going
in
front
of
of
full
court
judges
so
for
most
building
owners.
The
circuit
court
enforcement
process
does
spur
action
to
address
the
violations
and
achieve
compliance
and
again
compliance
is
our
ultimate
goal.
L
Sometimes
code
enforcement
programs,
are
you
tried
to
use
for
revenue
or
other
things?
I
heard
from
my
colleagues
in
boston
again,
compliance
is
our
ultimate
goal.
This
is
about
safety,
so
we
may
generate
fines,
but
fines
are
not
our
ultimate
goal
and
our
programs
are
not
revenue
centers.
uh
If
we
can
get
compliance,
we
want
owners
to
put
that
money
back
into
the
buildings
um
and
not
give
it
to
the
city
where
it
goes
into.
uh
You
know
the
corporate
fund
and
and
goes
all
sorts
of
other
places.
L
They
can
get
permits
to
fix
the
conditions
that
are
creating
problems,
but
we
want
to
prevent
them
from
building
new
buildings
or
improving
doing
other
improvements,
while
they
still
have
open
violations
uh
getting
or
renewing
uh
certain
city
business
licenses.
uh
Specifically,
one
of
the
big
pressure
points
is
um
licenses
for
short-term
rentals
things
like
airbnb,
preventing
them
from
purchasing
city
land,
winning
city
contracts
or
getting
other
city
financial
incentives,
while
they're
in
the
scoff
law
designation
as
part
of
the
2021
reform.
L
We
streamlined
the
criteria
for
being
placed
on
the
scott
law
list
before
we
had
many
of
the
challenges
that
I
think
I
heard
boston
has
in
terms
of
coming
up
with
a
point
system
and
then
actually
applying
that
fairly
with
different
data
systems.
We
have
a
lot
of
computerized
data,
but
it
was
not
in
a
form
that
easily
could
be
converted
into
points,
and
it
still
required
a
lot
of
uh
sort
of
human
collating
across
systems
to
get
a
fair
list.
L
Also,
our
previous
ordinance
did
not
require
that
that
list
be
issued
on
any
kind
of
cadence,
um
so
the
reforms
require
that
the
list
be
updated
every
six
months.
Again,
that's
that's
made
possible
by
streamlining
some
of
the
criteria
and
then
again
we
previously
had
the
list
available
in
various
forms
on
the
internet,
a
recommitment
to
making
that
available
through
the
city's
data
portal.
L
But
we
understand
that
we
need
to
do
more
than
just
put
it
on
a
website,
a
dashboard
or
a
data
portal
again
for
the
most
vulnerable
renters
in
our
community
conversations
with
advocates
and
others
again.
They
don't
have
access
to
that
or
they
don't
have
the
time
or
the
resources
to
navigate
through
city
websites
to
find
that.
So
we
we
try
to
work
with
our
department
of
housing
and
other
community
partners
to
disseminate
that
information.
L
They
make
enough
fixes
to
get
out
of
court,
but
it
is
a
problem
landlord
and
they
let
that
building
deteriorate
again
and
it's
back
in
court.
uh
In
a
few
years,
so
we
tried
to
focus
on
that.
We
also
have
a
disclosure
requirement
so
again
focusing
on
these
most
problematic
buildings,
uh
where
we're
having
our
law
department
work
with
those
owners
to
have
them
disclose
all
the
other
properties
that
they
own.
So
we
can
go
on
and
look
at
those
properties
and
make
sure
that
there
are
properties
that
are
not
on
our
radar.
L
M
M
What
is
the
market
rate
um
for
for
certain
apartments.
And
so
this
collection
of
open
data
on
the
landlord
watchlist
website
has
really
painted
a
well-rounded
picture
of
how
egregiously
these
landlords
are
treating
tenants
and
just
for
a
bit
of
context
in
new
york
city.
Right
now,
we
have
around
2.6
million
open
uh
violations
against
the
housing
maintenance
code
across
our
300
000
plus
residential
buildings
um
and,
on
average
there's
0.2
c.
M
Most
hazardous
violations
open
uh
per
unit
in
a
a
regular
building
in
new
york
city
buildings
that
meet
the
watchless
criteria,
usually
have
around
2.5
most
hazardous
sea
violations
per
unit
in
in
their
building.
So
there's
really,
you
know
whatever
that
is
10
times
or
whatever
the
amount
of
the
most
hazardous
violations,
things
like
not
having
heat
in
the
winter
or
not
certifying
lead
corrections.
M
So
we've
seen
through
the
data.
This
is
now
my
seventh
year
running
this
watch
list.
We've
seen
this
continued
uh
abuse
of
the
maintenance
code
uh
and
by
virtue
the
the
tenants
who
are
living
in
these
units
by
these
landlords
and
just
the
shame
on
at
the
very
surface
level,
has
produced
results
in
bringing
these
landlords
to
the
table.
M
So
landlords
are
now
coming
to
our
office
coming
and
working
with
the
city
entities
that
manage
the
different
maintenance
codes
um
to
figure
out
how
to
get
them
off
of
the
list
and
step
number
one
is
correcting
these
violations
in
the
building.
um
So
that
would
be
a
really
brief
overview
of
this
list
and
some
of
its
impacts
down
the
chain.
A
C
um
You
know
our
folks
in
boston
said
that
the
major
barrier
to
implementation
of
chronic
offenders
point
system
is
uh
about
um
tracking
and
an
an
owner's
entire
portfolio.
When
that's
one
of
the
challenges
we
have
here,
um
how
do
you
folks
in
chicago
and
new
york,
dealing
with
this
um
with
this
challenge,.
L
L
So
again,
it's
going
to
be
understanding
if
they're
shared
maintenance
companies
shared
management
companies-
and
we
work-
you
know
both
with
our
records,
but
we
work
with
community
partners
to
identify
those
things.
um
We
also
find
that
I
I
think,
like
the
public
advocate
in
new
york,
said
um
you
can
you
can
track
other
data
points
so
sometimes
our
bad
owners
are
all
using
the
same,
um
often
bad
contractors.
So
sometimes
we
can
trace
those
threads,
but
it
is
a
challenge
I
think,
regardless
of
the
quality
of
the
data
system,
you
have.
M
New
york
yeah:
this
is
a
a
really
interesting
problem
that
I
would
say
we
have
not
fully
solved,
uh
but
there
are
different
avenues
that
we've
had
to
take
to
identify
who's
really
responsible.
At
the
end
of
the
day,
for
a
given
building
right
now
in
new
york
city,
we
have,
if
you
own,
a
certain
type
of
building,
which
is
you
know,
per
unit
guided.
M
You
have
to
register
certain
pieces
of
information
every
year
about
who's
responsible
for
what
things
like
managing
agent,
the
the
management
company
responsible
for
uh
fixing
issues
in
the
buildings,
but
also
things
deemed
head
officer
or
individual
owner,
and
so
by
virtue
of
owning
a
building
like
that.
You
are
now
forced
to
put
names
on
paper
who
you
deem
head
officer
or
individual
owner
for
a
given
building.
However,
landlords
are
not
always
putting
the
exact
person
uh
for
that
that
entity
in
those
fields
and
that's
a
data
problem.
M
That's
also
a
a
legal
problem,
a
law
problem.
There
needs
to
be
more
enforcement
as
to
what
information
can
be
put
into
those
fields,
but
roughly
the
head
office
or
an
individual
owner
is
the
best
bet
on
who
owns
said
building
many
times
as
grant
was
mentioned,
they're
also
putting
their
lawyers
in
there
sometimes
they're,
putting
representations
of
the
llc
in
there
sometimes.
So.
M
We've
combined
that
with
um
listing
out
the
llc's,
the
corporations
and
entities
that
are
also
responsible
for
given
buildings
and
that's
much
harder
to
feign
um
and
put
you
know,
a
blanket
response
to,
because
there
are
legal
implications
for
tax
purposes
and
accountability
purposes.
So
by
combining
two
things
around
who
they're
saying
owns
a
building
the
corporate
entity?
If
there
is
one
and
then
also
we
do
some
pretty
hard
work
in
in
scraping
deeds.
We're
doing
kind
of
this.
M
This
three-tiered
approach
to
uh
identifying
who
who
a
landlord
might
be,
but
at
the
end
of
the
day,
whatever
name
is
there
when
they
make
it
onto
the
list,
if
it
is
the
wrong
person
um
that
is
fixable,
but
if
it's
the
person
that
doesn't
think
you
know
has
been
put
there
by
their
uh
the
real
landlord
of
the
company.
They're
still
upset,
and
then
they
end
up
correcting
that
problem.
So,
at
the
end
of
the
day,
we
are
really
able
to
get
to
the
end
person
who
owns
the
building
by
just
publicizing.
C
M
You
know,
skirting
their
system
of
enforcement,
but
we've
also
through
legislation
and
through
the
data
that
we've
we've
combed
through
over
the
past.
You
know,
seven
or
so
years
have
been
able
to
introduce
more
strict
legislation
on
especially
around
these
c
violations.
How
long
these
violations
uh
can
go
unaddressed,
the
fines
levied
against
those
violations
and,
more
importantly,
um
self-certification.
M
M
But,
as
I
mentioned
in
my
opening,
banks
have
also
contacted
our
office.
So
when,
when
we
start
we,
we
have
produced
a
worst
banks
list
in
the
past
that
is
tied
to
the
watch
list,
where
we've
again
done
the
hard
work
of
going
in
and
collecting
and
coalescing
all
of
the
lenders
who
are
routinely
giving
money
to
these
worse
acting
landlords,
um
even
though
they
make
it
on
the
list.
And
now
these
land
or
lenders
are
paying
closer
attention
to
who's
on
this
list
and
making,
uh
including
that
in
their
decision-making
process,
to
lend
money.
D
So,
council,
black
you'll
be
happy
to
hear
that
I
I
don't
have
any
questions,
but
I
just
wanted
to
thank
our
our
colleagues
from
across
the
country
who
are
helping
us
address
this
issue
here
locally.
um
So
thank
you
so
much
for
everything
that
you
have
shared
and
I
think
that
there
are
a
lot
of
really
great
lessons
that
we
can
learn
here
um
in
terms
of
more
specifically
around
the
accountability
and
transparency
piece,
because
you
know,
shaming
people
to
death
isn't
really
gonna
fix
the
problem.
D
um
I
think
that
the
best
way
for
us
to
really
address
it
is
to
really
hit
them
with
their
pockets
hurt
and-
and
I
think
that
there
needs
to
be
some
of
those
consequences
that
are
attached
to
it,
so
um
appreciate
everyone's
insight
and
guidance,
and
I'm
looking
forward
to
the
next
steps,
and
that
is
it.
Thank
you.
A
Great,
thank
you
so
much
uh
councillor
mejia,
um
so
counselor
bradford.
I
was
wondering
if
you
could
speak
a
little
bit
to
um
like
I
mean.
I
noticed
that
you
guys
you
guys
have
a
cut
off
here
right
of
uh
three
stories
and
ten
units-
and
I
know
councilman
was
asking
earlier
about
unit
cutoffs
and
I
think
generally
with
these
things
politically.
Like
you
know,
part
of
the
trade-off
is
smaller.
A
If
you,
if
you
get
rid
of
the
the
smaller
things,
you're,
not
dealing
as
much
with
the
small
landlords,
you
often
don't
want
to
deal
with
the
burdensomeness
or
perceived
burdensomeness
of
the
of
the
new
ordinance.
um
But
then,
of
course,
that
can
be
a
lot
of
housing
stocks.
So
I'm
just
sort
of
curious
how
much
you
felt
like
you
guys
are
capturing
that
the
main
things
that
need
to
be
an
area
of
focus
with
that
with
those
cutoffs.
K
Yeah,
it's
a
good
question,
I
think,
probably,
first
and
foremost
it
just
comes
down
to
scale.
um
You
know
the
the
sheer
number
of
buildings
and
and
uh
other
cities
would
face
these
challenges
too.
um
All
of
our
other
bylaws
do,
of
course,
still
apply
to
the
smaller
buildings,
uh
so
they
are
covered
by
that
and
when
I
was
talking
about
the
run
safe
program,
it's
really
sort
of
that
umbrella,
where
it's
tying
all
of
those
different
bylaw
requirements
uh
together
under
one
program.
K
So,
like
you
have
3-1-1,
there
is
still
that
reactive
channel
where
folks
can
go
and
make
complaints
through
3-1-1
and
then,
of
course,
mls
or
municipal
licensing
and
standards
and
buildings
will
come
out
and
do
enforcement
or
inspections.
um
It's
about
20
of
the
rental
units
that
are
not
covered
by
rent
safe.
So
that's
not
insignificant.
K
We
have
a
bunch
of
different
types
of
housing,
uh
secondary
suites,
basement
apartments,
laneway
suites,
duplexes
triplexes,
uh
not
dissimilar
from
the
uh
the
housing
stock
that
you,
of
course,
would
see
in
boston
uh
so
that
that
stuff
wouldn't
be
there.
But
you
know
again
in
in
listening
to
some
of
john's
comments
like
these
big
sort
of
institutional
landlords
uh
that
own
you
know
dozens
of
buildings
across
the
city.
K
K
It's
it's
a
little
challenging
to
tease
out,
because
because
we
do
that
360
degrees
of
enforcement,
uh
it's
part
of
our
sort
of
broader
departmental
budget
for
bylaw
design
and
enforcement
uh
departments.
So
that's
the
municipal,
licensing
and
standards
to
give
folks
in
boston
a
bit
of
context.
I
would
say
it's
a
fairly
lean
program
on
the
operations
side
of
our
municipal
licensing
and
standards
department
where,
where
they're
running
it
so
there's
one
manager,
who's
responsible
uh
for
rentsafe
and
then
a
number
of
supervisors
that
coordinate
across
the
enforcement
teams
to
deliver
the
program.
K
But
again
it's
it's
a
program
that
exists
and
sort
of
ties
together
all
the
different
enforcement
of
our
bylaws
that
we
do
under
the
rent
safe
banner.
So
we
do
have
the
enforcement
resources
that
are
there
through
our
municipal
licensing
and
standards
team
that
that
does
by
law
enforcement
all
the
time.
It's
really
the
communications
and
the
public
accountability
piece
of
rentsafe.
That
ties
all
those
things
together.
K
This
was
a
effort
in
toronto
to
to
modernize
and
organize
and
better
communicate
from
government
existing
programs.
So
uh
there
is
a
landlord
fee
um
that
we
do
at
cost
recovery
and
that's
a
little
over
11
per
residential
unit.
I
think
the
hardest
part
for
us
was
just
building
the
program
and
getting
it
off
the
ground.
A
Got
it
and
in
terms
of
like
that
publicity
and
then
how
renters
have
reacted,
I
mean
do
you
have
it
was
raised
by
council,
mejia
and
others?
I
mean
you
know
right
like
do
you
have
renters
who
are
still?
I
assume
you
do
like
afraid
to
reach
out.
You
know,
because
of
the
power
dynamic
with
their
landlords.
How
have
you
kind
of
tackled
the
language
access
challenges?
I
mean,
what
do
you
guys
see
in
terms
of
the
success
with
tenants
really,
like
you
know,
feeling
empowered
to
speak
up
because
of
this.
K
Yeah,
just
very
briefly,
I
think
it's
that
transparency,
so
you
you
know
where
the
building
is
today.
You
know
the
history
of
the
building.
uh
You
have
a
sense
of
who
the
problematic
landlords
are
and
because
that's
provided
right
when
you're
signing
on
the
lease
it's
uh
and
they're
required
to
do
that
or
when
you're
renewing
your
lease
there
is
that
accountability
mechanism.
um
We
have
predatory
landlords
in
toronto.
To
be
sure,
absolutely
uh
you
know
in
our
instance
n12s
and
13s.
We
do
evictions
renovictions
uh
where
they
would
be
up.
K
You
know
saying
that
they're
upgrading
an
apartment
to
raise
the
rent
and
force
people
out,
so
we
have
to
deal
with
all
of
that
sort
of
stuff
as
well
like,
like
uh
you
know,
every
city
out
there
um
and
we
do
have
predatory
landlord
practices.
This,
um
I
should
add.
Actually
we
do.
We
do
have
uh
financial
fines
um
that
go
out
uh
when
we
do
orders
and
issue
orders
on
all
of
this
stuff,
so
there
uh
there
is
accountability
through
fines
and
prosecution.
K
As
I
made
note
uh
in
their
early
remarks,
that
is,
uh
that
is
an
incentive
uh
I
think,
for
people
to
clean
up
their
act,
but
we're
also
in
a
market
when
it
comes
to
rental
housing
in
toronto,
where
you
know
pre-pandemic,
we
have
less
than
one
percent
uh
rental
vacancy.
So,
like
you
know
it's
good
to
have
the
accountability
and
the
transparency
on
these
buildings.
So
you
know
what
the
state
of
affairs
and
get
a
sense
of
what
the
property
management's
going
to
be
like.
K
A
um
I
know,
though,
that
um
there
have
been
concerns
in
the
past
about
sort
of
like
how,
legitimately
and
legally
we
can
tether
the
one
thing
to
the
other
um
since
right,
usually
like
with
permits
there's
a
set
of
presumptions
that
are
already
kind
of
baked
in
about
about.
What's
supposed
to
be
considered,
and
I'm
just
curious,
how
you
guys
navigated,
that
legally
and
whether
it's
withstood
challenge
and
kind
of
yeah,
just
that
piece
of
it.
L
Yeah
so
I
mean,
I
think,
the
core
of
the
program
started
again.
More
than
decades
ago
before
I
was
involved,
we
had
a
number
of,
as
we
took
some
of
our
public
housing
and
and
uh
tried
to
um
spread
that
stock
out
with
different
section.
Eight
programs
and
our
public
housing
was
navigating,
was
moving
into
voucher-based
programs.
We
had
a
number
of
landlords
who
both
were
not
maintaining
their
buildings
and
were
getting
a
number
of
incentives
either
from
city
government
or
our
sister
agencies,
the
the
housing
authority
or
others.
L
So
that
was
the
root
of
the
program.
We
didn't
want
someone
uh
being
a
scofflaw
problem,
landlord
and
then
turning
around
and
getting,
um
and
it
wasn't
so
much
prohibiting
the
section
8,
but
getting
a
city
tax
incentive
to
remodel
a
different
building
or
to
buy
yet
another
building
and
add
it
to
their
portfolio.
So
that
is
where
the
program
originated
a
decade
ago,
and
then
it
was
expanded
over
time
to
again
wanting
to
make
sure
that
they
weren't
getting.
L
You
know
we
had
someone
who
we,
I
think,
kept
from
getting
a
contract
to
manage
um
some
public
buildings
when
they
were
have
already
had
a
contract.
They
were
mismanaging
some
housing
buildings.
So
that's
where
it
started
again.
We
are
able
to
sort
of
put
some
names
on
hold,
it's
not
a
perfect
system,
but
we
have
withheld
permits
from
people
again
when
they're
saying
we
have
some
landlords
who
own
buildings
in
more
advantaged
neighborhoods
and
less
advantaged
neighborhoods,
and
they
maybe
have
different
standards
for
maintaining
that
housing
stock.
L
Again,
we
have
used
that
to
put
pressure
on
them
to
not
let
certain
buildings
if
they
have
a
problem
building
in
one
of
our
more
disadvantaged
neighborhoods,
not
letting
them.
You
know,
come
in
and
build
a
brand
new
building
um
in
a
more
advantaged
neighborhood.
So
we've
done
that
once
or
twice
again.
A
lot
of
it
is
the
shame
pressure,
a
lot
of,
and
I
think
the
biggest
pressure
point
that
we've
seen
is
those
landlords
wanting
to
get
licenses
for
uh
short-term
housing
things
like
airbnb
and
and
putting
the
hold
in
that
system.
L
I
think
really
did
get
a
lot
of
people
take
it
seriously
with
our
latest
round
of
reforms.
You
know
we
went
from
our
last
list
before
the
reforms
having
about
30
buildings
and
30
owners
on
it.
Our
first
list
under
the
reforms
has
98
buildings
on
it,
so
we're
just
seeing
that
sort
of
roll
out
we
definitely
are,
are
learning
from
this
broadest
round.
A
No,
that's
that's
really
helpful
um
yeah
and
we,
uh
of
course
it's
always
tricky
right,
because
it's
like
with
airbnb,
for
instance,
we've
we
have
we've
have
a
very
aggressive
ordinance
to
try
to
basically
minimize
the
amount
of
housing
stock.
That's
going
that
direction
regardless,
just
because
it's
such
an
issue
with
us
also
with
those
really
low
vacancy
rates.
So
it's
always
like
how
do
you
you.
A
Incentive
but,
um
but
I
think,
there's
yeah
there's
a
lot
that
we
could
explore
there.
So
thank
you,
I'm
mindful.
I
know
that
counselor
bradford
has
to
go
so
I
just
wanted
to
thank
you
so
much
uh
for
for
joining
us
and
say
if
there's
any
ever
anything
that
we
uh
do
in
boston,
that's
worth
copying
happy
to
return
the
favor
so.
K
A
We
said
it's
gonna
happen,
but
it's
just,
as
you
probably
know
like
the
implementation
of
tech
transformation
projects
um
on
you
know,
and
the
public
procurement
associated
with
them
and
whatever
whatever
can,
can
really
um
take
a
lot
of
time.
um
So
I'm
sort
of
curious
over
I
mean
you've,
been
you
said,
seven
years
right
at
the
so
um
sort
of
what,
if
any
kind
of
big
leaps
forward
have
you
seen
like?
Is
there
something
is?
Is
there
a
particular
like?
A
Not
you
think
you
focused
on
or
that
the
city
of
new
york
is
focused
on
that's
really
kind
of
solved
for
some
of
this,
or
just
just
any
suggestions
for
for
really
kind
of
pulling
all
those
threads
together
into
a
robustly
accessible
data
system?
I
know
I
mean
we're
all
using
different
systems,
so
it's
um
it's
not
like
you
can
say.
Oh
flip,
this
back
and
switch
or
whatever,
but
just
curious
kind
of
what
your
thoughts
would
be
on
that.
M
But
I
think
one
key
area
that
I've
seen
new
york
city
do
well
in
in
its
early
years
of
getting
data
on
this
portal
and
having
it
updateable,
because
a
lot
of
data
can
be
dumped
and
then
it's
scaled,
like
the
value
of
this
data,
is
that
the
housing
maintenance
code
data
is
updated
every
day
um
with
updates
from
those
inspectors
and
from
the
the
updates
from
the
the
landlords,
and
so
that
is
to
get
to
that
system.
We
saw
there
had
to
be
a
lot
of
agencies
involved.
M
That
proved
a
lot
of
fruit
in
being
able
to
get
a
system
from
a
to
be
honest,
pretty
old
and
antiquated
database
to
an
open
data
portal.
That's
updated
daily.
So
I
think
that
has
gone
a
long
way
that
that
office
of
data
analytics
and
then
even
on
our
side.
When
we
dealt
with
this
data
dump
every
month,
there
are
other
tactics
that
we
were
taking
to
um
verify
this
data,
which
I
think
is
also
important
because
um
again
the
end
agency.
M
It's
not
their
number
one
concern,
especially
in
an
open
data
portal,
to
make
sure
that
that
data
um
is
is
transparent
and
correct
at
all
times.
So
having
um
a
mechanism
within
city
government
which
public
advocacy
office
serves
very
nicely
here
in
new
york
city
to
make
sure
that
government
is
doing
the
right
job
and
providing
services,
as
they're
saying
we
were
able
to,
you,
know,
add
a
lot
of
feedback
into
that
loop
of
going
from
raw
data
to
usable
data
like
the
the
the
landlord
watchlist
so
yeah.
Hopefully,
that
was
helpful.
A
Great,
thank
you
so
much.
That's
that's
great
to
understand
and
uh
yeah.
I
think
that's
definitely
something
we
should
try
to
emulate
um
all
right.
I
think
those
are
my
questions.
I
want
to
go
back
to
counselor
braden
to
see
if
she
had
any
follow-ups
um
before
we
go
and
just
if
you
are
a
member
of
the
public
waiting
to
testify
um
as
soon
as
this
panel
is
done,
I'll
be
going
to
public
testimony.
So
you
know,
but
counselor.
C
A
Great,
thank
you
so
much
and
yeah
and
I'll
just
say
seriously
to
our
colleagues
grant
and
john.
I
just
appreciate
so
much
you
coming.
I
know
that
um
talking
to
boston
for
a
couple
of
hours
doesn't
do
anything
to
improve
the
situation
in
new
york
or
chicago,
so
it
is
a
act
of
genuine
uh
inter-city,
fellowship
and
friendship,
and
we
appreciate
it
um
and
again.
You
know
if
there's
anything
that
we're
doing
up
here,
uh
where
you
guys
want
to
be
in
touch
with
the
department
or
with
us
on
the
council.
A
L
M
A
Absolutely
no,
it
always
helps
us
if
we
can
say
hey,
listen
everyone's
doing
this.
This
is
the
new
world,
normal
everybody,
but
gotta
shape
up
um
so
yeah.
No,
we
appreciate
that
kinship
as
well.
um
All
right,
I
think,
with
that
we're
concluding
um
the
panel.
I
will
just
give
uh
counselor
braden.
Do
you
have
any
final
words
before
I
go
to
the.
C
Before
I
go
no
problem,
I
really
think
this
is
an
important
first
step
to
moving
forward
to
establish
some
sort
of
registry
of
problem
uh
of
landlords
that
are
um
not
keeping
up
their
properties
and
providing
adequate
um
residential
housing
uh
for
our
residents.
Just
because
we
have
a
housing
squeeze,
it
doesn't
mean
that
people
should
be
forced
to
live
in
an
in
in
sanitary
or
um
some
standard
housing.
So
this
is
a.
C
A
Thank
you
so
much
councillor
braden,
um
and
I
should
just
um
read
it
to
the
record
a
letter
from
councillor
edwards.
He
cares
quite
a
lot
about
this
issue
and
unfortunately,
wasn't
able
to
attend
um
to
your
committee
on
housing
and
community
development.
I
regret
that
I
I
will
be
unable
to
attend
the
hearing
on
docket
1024
or
for
hearing
to
review
rental
unit,
condition,
standards
and
inspections
in
the
city
of
boston.
I
leave
the
committee
in
the
capable
hands
of
the
vice
chair
of
the
committee
and
one
of
my
co-sponsors,
councilor
bach,
I'm
confident.
A
It's
been
a
productive
and
fruitful
hearing.
My
staff
has
been
attending
and
I
will
thoroughly
review
the
video
hearing,
minutes
and
public
testimony
sincerely
lydia
edwards,
boston,
city,
councilor
district
one.
So
thank
you
councillor,
edwards,
for
that.
She
definitely
is
a
champion
for
renters
and
on
this
issue.
So
we
appreciate
her
partnership,
even
though
she
wasn't
able
to
make
it
today
and
with
that
I
will
now
move
over
to
public
testimony
um
so
uh
carrie.
A
N
um
So
I
have
I'm
going
to
keep
clear
and
concise
because
I'm
very
passionate
about
this
and
I
want
to
be
respectful
of
everyone's
time
um
three
sort
of
topic
questions
and
the
first
is
in
bunkerilla
housing,
the
largest
public
housing
in
new
england,
um
we're
going
through
the
process
of
a
redevelopment,
and
I
just
want
to
speak
to
ca.
First
of
all,
thank
you,
madam
chair.
Let
me
say
that
to
start
I'm
trying
to
get
good
with
the
formalities.
N
So
that's
that's
a
big
problem.
This
isn't
just
a
landlord
on
a
list
that
we
need
to
keep
our
eye
on.
This
is
the
boston
housing
authority
and
if
you
go
on
youtube
and
click
on
boston
housing
authority,
you
know
you'll
get
10
youtubes
of
residents
going
into
the
office
being
dismissed,
videoing
the
whole
thing
with
their
kids.
You
know
in
tow
it's
pretty
it's
pretty
terrible,
um
but
because
this
redevelopment
is
happening
you
know
I've
been
keeping
up
with
it
and
I've
been
reading
everything
and
attending
countless
zoo
meetings.
N
On
january
14th,
there
was
a
minor
modification
to
the
um
to
the
plan
and
it's
a
major
modification,
because
it
changes
the
language
from
deeply
affordable
replacement
units,
which
was
what
the
people
were
promised
to
replacement
units
from
an
income
restricted
list
so
deeply
affordable
in
my
understanding
is
30.
Ami
income
restricted
can
be
up
to
60,
that's
a
very
different
demographic
as
a
person
who
lives
in
charlestown
raising
my
family.
Here
I
like
the
fact
that
the
neighborhood
is
diverse.
N
Half
of
those
people
have
already
left.
Half
of
those
people
will
likely
not
come
back,
so
the
the
demographic
that
we
have
there
today
is
going
to
look.
I'm
talking
like
look
in
terms
of
what
the
the
actual
diversity
looks
like
it's
going
to
look
very
white
when
the
people
when,
when
the
when
the
units
are
filled
because
the
list
is
going
to
be
coming
from
a
bha
list
that
includes
people
that
make
up
to
80
grand
a
year.
N
So
I'm
very
concerned
about
that
and
I'm
sorry
to
hear
that
counselor
edwards
isn't
here,
because
I've
sent
her
numerous
emails
and
she
has
not
responded.
I've
called
the
bpda
there
is.
This
is
a.
This
is
a
big
problem.
We
were
promised
1100
replaceable
units
and
and
and
told
that
anyone
who
lives
there
today
can
come
back
that
that
may
be
true,
but
everyone
that
lives
there
today
is
not
coming
back
they're,
not
all
coming
back.
I
know
this
so
what
happens
to
the
units
that
are
left
over?
N
Are
they
going
to
go
to
people
on
the
list
that
make
30
ami,
or
are
they
going
to
go
to
people
that
make
60
ami?
We
need
to
know
this
because
there's
a
difference
right
and
I
have
I
mean
I
have
the
documents-
I'm
happy
to
send
them
to
anyone
who
cares,
but
this
isn't
what
I
do
for
a
living.
I'm
like
I'm,
I'm
a
yoga
teacher
with
a
wellness
center,
three
kids.
This
has
become
a
full-time
job.
I
love
it,
but
I
don't
have
enough.
I
need
help.
N
N
Second
thing
is
uh
as
far
as
the
the
um
current
living
conditions
people
that
are
living
there
today
are
living
in
a
blighted
community
blighted
the
rats,
five
to
every
squirrel,
the
dumpsters
don't
get
taken
care
of,
there's
mold,
there's
asbestos,
there's
crumbling
ceilings
and
broken
windows,
and
all
of
these
things
have
gotten
worse.
Since
2016.
N
I
looked
at
the
hud
inspection
reports,
2015
was
like
at
an
80.
things
were
looking
good
2016.
They
decided
to
do
a
little
private
development
uh
experiment
and
some
30
points,
and
I
can
show
you
that
too
30
points
in
one
year.
That
feels
like
strategic
blighting,
in
my
opinion,
make
the
parcel
so
unlivable
that
people
will
take
whatever
you
offer,
even
if
it
means
being
shoved
into
tall
towers
by
the
tobin
bridge
in
exclusively
segregated
housing,
which
is
what
this
deal
is
calling
for
three
buildings
of
all
deeply
affordable.
N
N
It
has
to
come
now
and
so
last
thing
I
did
write
a
letter
back
at
thanksgiving
in
2020
saying
uh
you
know
we
need
to
have
a
budget.
Inspectional
services
isn't
getting
it
done.
There
needs
to
be
more
money
from
the
developer
toward
the
living
conditions
today,
and
so
they
threw
five
hundred
thousand
dollars
at
the
bha
to
distribute
their
discrepancy
over
to
the
at
their
uh
discretion.
N
A
G
G
What
recourse
do
we
have
when
the
landlords
know
the
inspection,
the
inspectional
services,
people,
the
isd,
people
and
the
people
who
inspect
from
from
boston
housing
when
they
come
in
and
inspect
and
see
everything
and
then
still
pass
the
unit
and
and
so
what
recourse
do
I
as
a
tenant,
have
because
I've
had
this
happen
before,
where
I
guess
my
my
one
of
my
landlords
went
into
um
um
the
debate
foreclosure.
The
bank
was
in
the
process
of
taking
the
house,
but
they
were
still
on
the
d.
G
They
were
still
the
landlord
and
my
water
heater
broke
down
and
the
the
furnace
broke
at
the
same
time
and
she
didn't
want
to
fix
anything.
I
called
inspectional
services,
they
came
in
like
me,
and
my
kids
were
rode
out
hot
water
and
heat
for
like
weeks
months
and
I
had
to
go.
um
She
was
going
back
if
I
found
out
later
that
she
was
going
back
and
forth
to
court
and
getting
it
postponed
postponed.
So
I
showed
up
at
the
courthouse
when
I
showed
up
at
the
courthouse.
G
They,
I
saw
the
people
that
were
inspecting
my
apartment
sitting
there
with
her
having
conversation
with
her
in
the
courtroom,
while
me
and
my
kids
were
in
the
cold.
The
only
thing
we
had
was
the
stove,
the
gas
stove
was
the
only
thing
working
and-
and
I
heated
hot
water
to
heat
the
apartment
and
take
baths
and
stuff.
So
that's
one
situation
in
this
situation
that
I'm
in
now
my
ceiling
has
been
flooded
twice.
I'm
on
the
second
floor.
My
ceiling
has
been
flooded
twice
from
what
ever
happened
upstairs.
G
G
If
you
have
a
place,
you
need
to
stay
there,
because
if
you
don't,
where
are
you
going
so
I'm
I'm
stuck
in
a
position
where
I
don't
want
to
call,
but
then
I
finally
call
because
it's
like
you're
not
even
trying
to
fix
it.
Inspectional
services
comes
in.
Not
only
do
they
pass,
not
only
do
they
pass
the
inspection,
they
say
well,
he's
doing
the
work.
We're
going
to
give
him.
However,
many
days
to
do
the
work
he
came
in.
G
He
threw
up
a
ceiling
when
it
was
still
wet
in
there
and
he
did
the
work
they
passed
it.
Not
only
did
they
pass
it,
but
now
he
was
able
to
get
a
rent
increase
and
my
daughter's
ceiling
is
still
sometimes
leaking
in
her
room
and
he's
like
there's
nothing.
He
can
do
because
the
person
lives
on
the
third
floor
and
he
even
said
to
me
one
time
like
you
know
what
I'm
so
sick
of
it,
because
the
person
on
the
third
floor
is
doing
whatever
and
then
you're
complaining.
G
He's
either
self-fixing
it
himself,
which
means
that
in
two
weeks
I'm
calling
again
or
I
have
to
wait
forever
and
he
has
some.
You
know
some
contractors
that
are
not
they're.
Just
like
I
don't
know.
I
don't
want
to
say
friends
of
his,
but
you
know
people
that
he's
helping
out
to
contract
because
it
costs
him
less
to
fix
stuff
and
and
then
they
make
money
in
the
process,
but
is
it
really
fixed?
G
So
what
we?
So
when
the
when
the
special
services
are
friends
with
the
landlord
and
they're
passing
stuff,
how
do
we?
How
are
we
able
to
hold
them
accountable
as
tenants
like
what
recourse
do?
We
have
to
go
beyond
that,
because
I
haven't
been
able
to
see
that-
and
I
haven't
been
able
to
do
that.
So
I'm
just
here
just
trying
to
make
sure
me
and
my
kids
have
a
place
to
stay,
because
I
don't
know
where
I'm
gonna
go.
If
I
leave
here,
because
I
can't
afford
places
in
boston.
A
Thank
you
so
much
marquis
here,
um
I'm
gonna
have
my
staff
follow
up
with
you.
I
don't
want
to
do
it
on
the
public
hearing,
but
just
um
to
uh
figure
out,
you
know
where
you
are
and
who
you're
who
your
counselor
is
and
how
we
can
help,
um
because
I
I
I
hear
your
frustration
um
and
obviously
it's
very
real
in
your
life
right
now.
A
So
um
so
I
think,
uh
like
I
said
I
don't
wanna,
I
don't
think
it
makes
sense
to
do
personal
business
on
on
the
zoom,
but
uh
but
thank
you
for
reaching
out
and
testifying
today
and
I
think
it
raises
the
bigger
question
um
and
it
relates
to
both
both
pieces
of
public
testimony.
I
mean
any
system
that
we
have
to
improve
the
state
of
rental
inspections
in
the
city
I
mean
a
big
piece
of
what
it
has
to
do
is
give
renters
confidence
right
confidence
that
your
complaints
get
taken
seriously.
A
That
they'll
be
followed
up
on
that
there's
data
that
things
don't
kind
of
disappear
into
a
black
hole
right
um
and-
and
I
think
as
as
counselors.
That's
that
concern
that
sort
of
we
have
these
mechanisms,
but
then,
at
some
point
things
just
kind
of
um
you
know
from
the
perspective
of
the
renter
kind
of
disappear
uh
into
a
black
hole,
is
a
big
concern
that
we
hear
a
lot
of
time
and
that's
not
to
knock
the
really
hard
work
that
our
um
inspectional
services
folks
do.
A
G
A
N
I
do
I
just
wanted
to
say
that
I
marquisha,
if
you
ever,
want
to
reach
out
to
me
my
my
my
name
is
on
the
screen
you
can
put
at
gmail,
because
I've
got
a
bunch
of
people
that
I'm
working
with
in
charlestown
they're,
going
through
a
very
similar
situation
and
power
numbers.
So
it's
joanna
hines,
which
you
see
on
the
screen
at
gmail.
N
Numbers
absolutely
and
there's
a
lot
of
numbers,
yeah
they're,
coming
they're
coming
out
uh
count.
Madam
chair.
I
would
just
like
to
follow
up
on
my
my
one
really
important
question,
and
that
is:
will
you
and
counselor
braden
look
at
this
minor
modification
that
I'm
going
to
send
you
right
now?
It's
a
snapshot
that
defines
what
it
what
the
new
deal
is,
which
is
the
replacement
units,
are
no
longer
deeply
affordable.
A
So
so
joanna
I'm
happy
to
look
at
that.
If
you
sent
it
to
me,
I
will
just
say,
because
I
know
something
about
this
area-
that
um
public
housing
it
pub
the
public.
The
federal
public
housing
program
itself
is
in
fact
eligible
up
to
80
of
ami,
and
so
the
the
issue
is
is
that
although
the
vast
majority
of
people
that
the
bha
houses
are
under
the
30
ami
threshold?