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From YouTube: Committee on Ways & Means FY22Budget: DoIT
Description
Dockets #0524-0531 - Fiscal Year 2022 Budget: Department of Innovation & Technology
Docket #0545 - Order approving an appropriation for the PEG Access Fund
Held on June 3, 2021
A
I'm
calling
this
hearing
of
the
boston
city
council
with
the
means
committee
to
order
for
the
record.
My
name
is
ken
lee
bach,
I'm
the
district,
8
city,
councilor
and
also
the
chair
of
the
council's
ways
and
means
committee.
This
hearing
is
being
recorded,
it's
being
live
streamed
at
boston.gov
city
dash,
council
dash
tv
and
broadcast
on
xfinity
channel
8,
rcn,
channel
82
and
bio
channel
964
as
part
of
the
council
budget
review
process,
which
has
encompassed
about
35
working
sessions
and
hearings
focused
on
all
aspects
of
the
city's
proposed
fy
22
budget.
A
This
is
the
third
to
last
of
the
initial
round.
So
we've
got
this
that
we're
be
talking
to
the
department
of
innovation
and
technology.
Today
this
evening
at
6
00
pm,
if
you'd
like
to
come
and
testify
on
any
aspect
of
the
budget,
we'd
encourage
you
to
come
and
share
your
thoughts
with
us
and
then
tomorrow,
at
10am
we
have
the
boston,
planning
and
development
authority
agency
and
then
and
then
we'll
be
continuing
budget
review
in
june.
But
the
departmental
hearing
period
will
be
finished.
A
So,
if
you
do
want
to
testify,
you
can
go
to
boston.gov
budget
testify
to
sign
up.
You
can
come
join
us
in
the
zoom
today
this
week
on.
Do
it
you
could
sign
up
for
this
evening
to
speak
on
any
topic.
You
can
also
there
submit
a
video
for
us
to
play
with
your
budget
testimony.
A
You
can
send
us
an
email
with
your
written
testimony
at
ccc.wm
boston.gov
and
you
can
always
informally
tweet
us
your
questions
and
comments
with
hashtag
boss
budget
bos
budget.
So
we
hope
that
we
will
hear
from
you
and
you
can
find
that
remaining
schedule
of
hearings
and
any
future
hearings
at
www.boston.gov
council
dash
budget.
A
A
Five:
nine
one:
two:
zero:
five:
nine
two
orders
for
capital
fund
transfer
appropriation:
dock
at
zero:
five,
nine,
three:
two:
zero:
five:
nine
six
orders
for
the
capital
budget,
including
loan
orders
and
lease
purchase
agreements
and
that
whole
set
of
dockets
really
encompasses
the
full
proposed
fy
22
budget
that
came
from
the
mayor's
office
in
mid-april
that
we're
considering
and
then
today
we
will
also
be
considering
docket
zero
five,
four
five,
which
is
an
order
approving
an
appropriation
from
the
income
of
the
peg
access
fund,
and
our
focus
areas
today
will
be,
as
I
said,
before,
the
department
of
innovation
and
technology
colloquially
known,
as
do
it,
and
the
peg
access
fund.
A
We're
very
pleased
today
to
be
joined
by
chief
david
alves
of
the
chief
information
officer
for
the
city
of
boston
and
a
substantial
by
greg
mccarthy,
our
chief
information
security
officer.
I
guess
now
I'm
reading!
Well,
I'm
actually
going
to
allow
the
chief
to
introduce
his
whole
team,
because
we
have
an
impressive
complement
of
folks
from
do
it
with
us.
A
Today
and-
and
I
know,
we've
also
got
representatives
from
bnn
media
and
from
tepco's
home
here
to
talk
about
the
benefits
of
the
peg
access
fund,
but
before
we
go
to
the
administration
team,
I
just
want
to
thank
my
colleagues
for
joining
I'm
joined
here
by
councillor
andrea
campbell,
district,
four
councilor,
matt,
o'malley,
district,
sixth
and
also
our
president
pro
tem
counselor
live
great
in
district
nine
and
counselor
michelle
wu
at
large.
So
thank
you
to
all
of
them
and
other
counselors
who
may
join
as
we
continue.
A
So
I
think
david
that
I
will
pass
it
over
to
you
now
to
kick
us
off
and
then
yeah
once
we
hear
from
the
team.
Obviously,
then
we'll
move
to
counselor
question.
Thank
you
perfect.
B
B
I'd
like
to
first
like
to
share
some
information
about
the
mission
of
do
it,
my
department
and
some
of
our
recent
accomplishments,
as
well
as
some
of
the
upcoming
priorities
reflected
on
our
fy22
proposal
budget.
The
department
of
innovation
and
technology,
also
known
as
doit,
is
a
trusted
steward
of
innovation
technology,
a
catalyst
for
innovation.
B
The
past
15
plus
months
have
been
a
very
defining
moment
for
doit.
Answering
that
long-standing
question.
How
does
technology
respond
during
a
crisis,
and
I
can
say
with
total
conviction
that
my
team
stepped
up
to
the
challenge
and
continues
to
do
so
today.
As
the
city
city
starts,
opening
up
post
coving,
we
focus
on
enabling
city
operations
by
consistently
delivering
reliable
and
secure
services
and
innovation
solutions
as
we
strive
for
best-in-class
customer
service
with
experience
and
we
have
with
our
end
users.
B
Our
continued
goal
is
to
help
the
city
deliver
excellent
service
to
our
residents
and
businesses
by
equipping
our
departments
with
technology
and
support
that
they
need.
Additionally,
we
strive
to
create
a
learning
culture
for
our
employees
that
encourages
smart
risk,
taking
creativity,
integrity,
curiosity,
rapid
evaluation
deployment
and
encourage
adaptability
in
the
face
of
an
ever-changing
technology
landscape.
B
B
The
applications
team
supports
the
core
application
systems
that
the
city
uses
to
run
its
business
from,
but
not
limited
to.
Our
erp
enter
size.
Resource
planning
system
and
tax
systems
manages
the
city's
finances,
as
well
as
our
back
office
systems
that
sit
behind
and
support
many
of
our
customer
transactions.
B
The
goal
of
the
applications
team
is
to
equip
the
city
and
employees
with
great
technology
to
assist
them
in
delivering
a
excellent
service
to
our
residents
every
day.
B
The
digital
engagement
and
service
delivery,
the
digital
team
runs
our
city
websites,
social
media
programs
and
many
of
our
mobile
applications,
including
our
crm
customer
relationship
management
system
that
support
our
311
service.
The
digital
team
aims
to
make
information
services
available
via
digital
services
and
deliver
friendly,
convenient
and
accessible
experience.
B
B
They
build
dashboards,
create
analytical
tools
and
provide
operational
support
to
departments
using
data
to
improve
outcomes
for
our
residents,
broadband,
cable
and
digital
equity.
The
broadband
team
works
towards
the
goal
of
a
city
where
every
resident
in
business
has
the
access
an
affordable
bandwidth,
internet
and
the
skills
they
need
to
succeed
in
the
digital
age.
The
broadband
team
centers
around
encouraging
competition
in
the
broadband
marketplace
and
supporting
programs
that
assist
are
unconnected
residents
and,
lastly,
security.
B
We
will
continue
to
improve
our
security
posture
and
address
a
consistently
evolving
threat
landscape,
as
we
continue
to
increase
our
investments
in
cyber
security
network
security,
cyber
resiliency
infrastructure
security
and
operational
and
business
continuity.
In
the
upcoming
years,
we
strive
to
ensure
that
the
interactions
that
the
residents
have
with
the
city
of
boston
are
safe
and
secure.
We
accomplished
by
utilizing
a
full
spectrum,
layered
approach
to
cyber
security
from
perimeter,
network
data,
application
and
device
security.
B
B
At
a
time
when
so
many
things
were
rapidly
changing.
We
were
able
to
support
the
city's
leadership
with
data
dashboards
that
they
needed
to
deliver
critical
and
crucial
real-time
insights
to
make
data
informed
decisions,
as
processes
were
continually
evolving
and
being
implemented
to
support
the
city's
response
to
the
pandemic.
Our
team
was
able
to
rapidly
deploy
forms,
workflows
needed
to
make
those
processes
successful,
keeping
residents
safe
and
informed
our
outward-facing
content
efforts
over
the
last
year.
Ensure
residents
had
the
latest
covert
19
updates
in
near
real
time.
B
The
team
supported
a
distribution
of
content
across
a
multitude
of
engagement
platforms,
including
boston.gov,
social
media
channels,
news
newsletters
and
digital
screens
across
the
city
and
in
local
communities.
We
ensure
covet
19
messages
were
released
in
multiple
languages
to
make
sure
that
we
are
reaching
as
many
bostonians
as
possible
technology
platforms
and
infrastructure
enhancements.
B
This
work
has
been
made
easier
for
remote
employees
to
access
the
tools
they
need
to
do
their
work
and
has
supported
the
return
of
staff
and
students
to
boston
public
schools.
Our
enhancements
to
enterprise
applications
have
improved
our
ability
to
support
the
licensing
and
permitting
needs
of
the
community
as
well.
B
B
Every
team
member
has
stepped
up
in
the
last
year
to
support
our
colleagues
through
remote
work,
troubleshooting
and
return
to
work
troubleshooting
and
with
with
finding
the
best
technical
solutions
deliver.
The
best
in
class
services
to
our
constituents,
essential
essential
members
of
our
team
were
on
site
at
city
at
city
locations
throughout
the
pandemic,
supporting
on-site
technology
and
ensuring
that
employees
could
effectively
work
from
home
as
we
look
towards
fy22,
with
a
focus
on
recovery,
reopening
and
renewal.
B
Continued
expansion
of
boston's
fiber
network
bow
net
to
increase
connectivity
between
municipal
buildings
continue
to
build
out
of
our
telephony
vip
voice
over
ip
for
departments
and
city
locations,
leveraging
the
power
of
data
and
analytics
and
data
science,
developing
a
new
data
sources,
pipelines
web
services
to
support
departments,
projects
related
to
dashboards
reports,
maps,
analysis
forms
and
workflows,
maintenance
and
new
development,
related
data
and
documentation
on
analyze.
Boston,
alongside
with
continued
focus
on
the
latest
data
security
standards.
B
B
I
want
to
close
by
saying
thank
you
to
a
few
key
people,
starting
off
with
mayor
janie,
for
her
vision
and
strong
leadership,
along
with
her
unwavering
support,
as
we
enhance
online
service
delivery
as
we
come
out
of
kovan
19
and
transform
the
way
the
city
of
boston
delivers
services
to
our
residents
as
we
continue
to
come
out
of
our
covenant.
19
pandemic,
I'd
also
like
to
say
thank
justin
starrett,
our
cfo
and
the
entire
budget
team
for
working
tirelessly
in
a
very
difficult
time
to
make
a
very
solid
budget.
B
B
Much
of
what
do-it
employees
do
every
day
is
the
core
backbone
of
online
communications,
public
data,
software
applications,
connectivity,
digital
equity
in
the
city
of
boston
and,
lastly,
a
sincere
thank
you
to
the
city
council
for
continued
support.
Our
could
continue
to
supporting
our
mission
and
the
services
that
we
deliver
and
the
critical
work
that
we
do
every
single
day.
A
Great,
thank
you.
So
much
chief
very
much
appreciate
those
thorough
remarks.
I
also
want
to
note
that
we've
been
joined
by
my
colleagues,
counselor
julia
mejia
and
counselor
ed
flynn
as
well.
I
think
we'll
probably
just
jump
straight
into
questions,
so
the
order
will
be
I'll
defer,
mine
to
the
end
campbell,
o'malley,
braden,
wu,
mejia
flynn
and
we'll
do
a
first
round
of
questions
and
then
I'll
probably
take
the
comments
on
the
peg
access
fund
before
the
second
round.
So
that's
my
that's
my
plan.
C
Thank
you.
Okay.
Here
we
go
hi
everyone!
Thank
you
so
much
councillor
bach
and
david.
Thank
you
and
your
entire
team
for
your
hard
work,
just
extending
gratitude,
not
only
for
me
but
for
my
team
as
well
we're
constantly
in
contact
with
do
it
with
respect
to
the
police
department
or
anything
else
for
that
matter,
so
really
grateful
to
you
and
your
team
for
the
work,
particularly
through
the
pandemic.
C
You
know
renewed
focus
on
the
digital
divide,
of
course,
which
is
a
good
thing
right
coming
out
of
this
pandemic.
We
have
an
opportunity
to
really
close
that,
so
I
I
would
love
to
hear
a
little
bit
more
on
just
that
right,
as
we
know
that
residents
are
going
to
be
more
dependent
on
technology
for
employment
opportunities,
telehealth
is
going
to
expand.
C
Where
are
you
seeing
the
possibilities
not
only
for
the
city
but
also
external
to
the
city,
how
other
players
and
stakeholders
might
also
play
a
role
in
closing
the
digital
divide
would
love
to
hear
your
thoughts
on
that.
My
second
question
is:
I'm
just
going
to
ask
all
my
questions
at
once,
so
you
can
answer
those
before
we
see
the
gavel
clearly,
with
the
pandemic,
there
were
probably
some
projects
or
things
that
were
put
aside,
that
the
team
could
not
work
on
because
of
the
pandemic
so
curious.
C
What
some
of
those
projects
are,
what
were
some
of
those
initiatives?
Probably
department
focused
in
terms
of
efficiency
that
had
to
be
put
to
the
side
that
you
hoped
to
bring
back
now
that
we
are
seeing
light
at
the
end
of
the
tunnel
with
respect
to
the
pandemic,
and
then
my
third
question-
and
I
think,
there's
still
time
for
this-
is.
C
You
know
even
we
we
had
a
hearing
once
with
do
it:
police
department,
data,
analyzing
data,
obviously
a
whole
bunch
of
departments
are
collecting
information
that
they
think
is
useful.
On
a
recent
budget
hearing,
the
youth
engagement
department
was
talking
about
youth
engagement
and
employment,
how
they
have
a
whole
bunch
of
data,
but
actually
actually
hiring
a
human
capital
or
position
a
research
position
to
analyze
that
data,
so
it
can
be
useful
in
closing
gaps
and
putting
forth
more
thoughtful
policy
going
forward.
C
So
I'm
curious:
where
do
you
see
your
department
being
able
to
provide
even
greater
supports
and
assistance
to
departments?
I
know
you
already
are,
but
where
are
there
opportunities
and
what
are
the
barriers
to
those
greater
supports?
So
many
of
these
departments
that
have
a
whole
bunch
of
information
don't
know
necessarily
what
to
do
and
do
with
it.
It's
not
like
you
said
just
technical
assistance,
it's
deeper
than
that.
It
really
is
policy,
development
and
solutions
to
the
very
problems
facing
our
residents
so
curious.
C
What
that
looks
like
from
your
vantage
point
and
where
the
barriers
are
in
terms
of
being
able
to
support
departments
throughout
the
city?
I
think
that's
enough
for
now.
Thank
you
and
thank
you
to
your
team
as
well.
B
Thank
you,
that's
a
great
start
and
all
very
great
questions
and
very
important
questions,
and
you
know,
and
as
you
said,
that
the
digital
divide
I
mean,
even
though
the
the
term,
the
digital
divide
was
a
term
that
was
coined
in
kind
of
the
late
90s,
I
think
1998,
if
I'm
not
mistaken,
and
that
was
really
the
transition
between
moving
people
off
of
kind
of
phone
lines.
B
You
know
hardline
phone
lines
to
more
internet
access,
because
our
world
was
changing
and
very
much
so
that
it
became
you
know
it
went
from
a
nice
to
have
to
a
must,
have
and
kovac
19
really
brought
this
to
the
forefront.
You
know
and-
and
it
was
definitely
you
know
dead
center.
B
You
know
on
on
my
team,
as
we
were
both
myself
and
in
mike
lynch,
as
we
were
scrambling
to
get
hot
spots
for
students
that
we
just
sent
home
and
and
then
supporting
the
you
know
the
school
with
you
know
their
chromebook
deployment
and
but
but
also
you
know,
as
we
had
also
kind
of
learned
from
you
know
the
pandemic,
which
you
know
obviously
brought
its
own
set
of
challenges.
B
We
also
have
a
lot
of
other
populations
that
are
feeling
the
brunt
of
of
that
pandemic,
such
as
senior
citizens
that
are
feeling
isolated
and
not
being
able
to
reach
out
to
grandchildren
or
family
or
friends,
and
and
it's
a
bit
of
a
perfect
storm
for
them,
because
they're
also
they're,
not
technology,
natives,
they're
technology
immigrants
and
that's
even
a
little
bit
iffy
there,
and
they
are
a
lot
of
our
senior
citizens
and
a
lot
of
elderly
community
really
lack
a
lot
of
the
the
comfort
level
or
skill
to
really
kind
of
navigate
the
the
technology
and
and
the
internet.
B
But
you
know
we
also
have
you
know
you
know
the
immigrant
community.
That
is
also
feeling
isolated
and
I
can
go
on
and
on
and
on
so
it
was
very
much
a
a
an
eye-opening
experience.
I
know,
as
I
said
in
my
you
know,
opening
statement
that
this
is
something
that
that
I
am
in
ongoing
conversations
from
cios,
from
los
angeles
to
atlanta,
to
dc,
to
philadelphia,
we're
all
trying
to
solve
this
problem,
and
we
all
are
having
different
approaches
on
on
how
to
how
to
tackle
this.
B
There
is
a-
and
I
think
that
you
touched
on
it,
but
if,
if
you
haven't
I'll
I'll
kind
of
touch
on
it
anyway,
I
think
that
we
do
have
a
real
opportunity
in
front
of
us
from
stimulus
money
from
caresec
funding
from
arpa
funding
from
you
know
when
the
list
goes
on
and
on
and
on-
and
this
is
probably
federal
funding
that
we
will
not
see
again
in
my
lifetime.
B
This
is
this
is
one
time
this
is
one
time
influx
of
money
that
could
really
help
us
turn
the
tide
in
in
answering
that
that
long-standing
call
from
the
early
90s
late
90s
is
how
what
are
you
going
to
do
about
the
digital
divide?
How
are
you
going
to
connect
your
residents
in
underserved
areas,
elderly
populations?
B
You
know
immigrant
families
that
are
you
know
when
in
households
that
are
unstable-
and
this
is
really
an
opportunity
that
we
can
focus
and
and
one
of
the
things
that
mike
lynch
and
I
have
been
talking
about
as
well
as
justin
starred
and
myself
is
really
some
moonshot
ideas
and
how
we
can
really
focus
on
bridging
that
divide
and
we've
always
approached
it
around
competition
we've
had
some
of
our
partners
that
have
really
stepped
up
to
the
plate
and
and
and
worked
in,
might
have
my
hats
off
to
mike
lynch
who
was
really
kind
of
pushing
this
with
a
lot
of
the
providers
making
sure
that
we
we
had
an
opportunity
to
connect
some
of
those
residents,
but
in
covet
19
there
was
a
bit
of
different
challenges
because,
with
a
lot
of
the
providers
that
were
looking
to
do
a
connection
in
your
house,
you
know
turn
the
clock
back
a
couple
of
months.
B
I
wasn't
allowing
anyone
in
my
house,
you
know
so
therein
lies
the
challenge
and
you
know
and
then
you're,
giving
a
hot
spot
to
someone
who
may
not
know
how
to
set
it
up
and
how
to
work.
It
so
it
was
a
very
challenging
time,
but
now,
as
we
come
out
of
kovic
19,
this
is
an
opportunity
to
really
kind
of
get
back
to
to
focusing
on
putting
broadband
in
households
and
I've
always
kind
of
looked
at
the
the
digital
divide,
the
digital
equity
space
kind
of
a
bit
of
a
three-legged
store.
B
I
don't
know
we're
going
to
wind
up
talking
about
all
three
links
as
we
go
through
today's
hearing.
One
is
really
kind
of
the
digital
equity
space.
The
other
one
is
kind
of
wicked
free
wireless
was,
which
is
more
of
a
convenience
for
bostonians,
and
it's
more
kind
of
public
spaces
near
city
buildings.
B
Things
like
that,
and
then
there
is
the
proliferation
of
5g
in
the
city,
because,
as
you
know,
a
lot
of
people
they,
the
only
smart
device
that
they
have
to
get
on
the
information
superhighway
may
just
be
a
smartphone,
and
that's
it
you
know,
so
we
need
to
find
a
way
to
to
connect
our
residents.
B
I
know
that
we
are
having
a
lot
of
you
know,
ongoing
conversations
of
of
how
we
can
leverage
a
lot
of
these
stimulus
federal
dollars
to
to
answer
that
question,
and
that
is
an
ongoing
conversation,
and
you
know
both
mike
and
my
clinch
and
myself
are
very
passionate
about
closing
this
divide.
I
was
just
in
a
conference
earlier
this
week,
talking
about
it
as
well,
so
it
is.
B
It
is
very
much
a
passion
of
mine
to
really
focus
on
on
closing
this
divide
as
much
as
we
can,
because
it's
it's
it's
one
of
those.
It
was
one
of
those
stark
realities,
as
you
know,
in
the
early
days
of
covenanting,
and
we
sent
a
lot
of
school-age
children
home,
not
knowing
if
they
even
have
connection
at
home,
you
know-
and
it
was-
it
was
a
challenging
time.
So
it's
it's
it's
an
ongoing.
B
It's
it's
an
ongoing
conversation
as
we
are
putting
these
ideas.
You
know,
pen
to
paper
you
know,
and
in
in
in
crafting
for
some
of
these
federal
dollars
to
to
address
this
in
the
city
of
boston.
B
As
for
projects
in
the
city
of
boston
that
we
have
postponed
because
of
the
pandemic,
I
know
there
were
some.
There
were
some
initiatives
that
that
we
were
focused
on
that
we
didn't
kind
of
get
around
to
either
completing
or
fully
completing.
B
B
One
day,
all
of
a
sudden,
we
needed
to
bolster
up
our
service
desk
to
support
all
now
these
remote
workers
that
are
not
in
city
buildings,
anymore,
now,
they're
all
over
the
city
of
boston.
So
that
was
a
bit
of
a
challenging
time.
There
was
a
you
know,
an
operational
audit
that
we
had
talked
about
this
time
last
year
that
we
were
trying
to
do
that.
The
covet
19
really
kind
of
slowed
that
down
a
little
bit.
B
That
is
something
that
we
are
going
to
visit,
but
you
know
I,
I
must
say
you
know
I'll
kind
of
defer
to
to
eddie.
To
keep
me
honest
here
I,
through
this
pandemic,
we
did
not
reduce
any
of
our
services.
We
were
not
only
focused
internally
on
do-it,
but
we
were
kind
of
we
were
being.
B
You
know
we
were
being
a
bit
bilingual
there
we're
not
only
helping
ourselves
we're
helping
every
other
department
at
the
same
time,
so
you
know
we
were
focused
on
not
only
the
services
that
we
deliver
and
evolving
those
and
changing
those
for
the
pandemic
and
how
our
workforce
changed,
but
we're
also
working
with
other
city
departments
standing
up
call
centers
for
age,
strong
and
and
and
in
our
treasury
department
and
finding
out
ways
for
for
people
to
create
appointments
online
so
that
when
they
came
into
city
hall
to
conduct
their
business,
they
did
it
in
a
safe
way.
B
So
I
I
don't
think
that
we
had.
I
don't
think
that
we
had
delayed
any
major
projects
because
of
covent
19,
but
but
and
before
I
get
kind
of
to
your
third
question
I'll,
ask.
C
That's
that's
right,
and
I
can
I
want
to
respect
my
other
council
colleagues
in
terms
of
time,
so
I
can
save
the
third
question
for
the
next
round.
David
yeah.
A
D
Thank
you,
chair
bach.
I
think
our
old
friend,
pat
brophy,
would
be
proud
who's
well
known
for
his
great
answers,
but
chief
wells
said
you
can
hear
the
passion
in
your
voice.
It
goes
without
saying
the
remarkable
work
that
everyone
in
doit
has
done
over
the
last
year
last
14
15
months
at
this
point-
and
I
am
so
grateful
for
your
leadership
and
all
of
your
colleagues
just
seeing
the
people
on
this
call.
You
know
mike
lynch
who
I
know
has
been
a
tireless
worker.
D
I
miss
I
usually
would
see
mike
lynch
at
at
harry's
all-american
breakfast
joined
in
our
neighborhood.
They
haven't
seen
him
on
sunday,
glenn
williams,
I'd
always
see
running
around
rozzy
square.
So
thank
you
for
your
your
leadership
and
one
quick
shout
out
to
diana
ortman
who's
just
been
such
a
great
resource
to
me
and
my
team
and
on
behalf
of
everyone.
Thank
you.
D
It's
really
remarkable
how,
when
we
think
about
sort
of
post-pandemic
life
and
how
challenging
this
year
has
been,
how
so
many
of
us
were
able
to
adapt,
and
I
think
that
it
is
an
embrace
of
technology.
D
Unlike
we've
ever
seen,
and
I
think
back
to
my
mother-
who's
somewhat
technologically
advanced,
I
would
say,
but
but
took
a
class
with
some
of
her
friends
online,
to
learn
how
to
use
zoom
so
that
she
could
facetime
and
connect
with
her
zoom
with
with
her
grandkids,
and
you
saw
that
you
saw
how
we
were
all
able
to
adapt.
D
You
know
a
year
and
a
half
ago,
zoom,
you
know
mike
lynch
and
I
thought
zoom
was
the
old
pbs
show
we
didn't
even
know
it
was
technology,
it
would
be
such
a
part
of
our
life,
and
I
think,
as
it
relates
to
municipal
government-
and
I
I
said
this
as
the
as
the
acting
president,
the
president
pro
tem,
we're
gonna
use
this.
You
know,
god
willing,
with
some
changes
to
state
legislation,
to
allow
for
better
citizen
interaction.
D
Similarly,
the
zba
has
been
able
to
do
that
and
I
would
say
that
you
all
help
facilitate
better
services.
I
mean
we
we,
I
won't
say
we're
troglodytes
in
the
city,
but
as
in
we
all
remember
when
it
was
hard
to
get
things
done
online,
which
normally
would
be
easy
to
do
and
allow
for
great
use.
So
let's
keep
that
up.
I'm
delighted
to
see
this
increase
in
your
budget
to
the
tune
of
over
13.
D
I
think
it
should
be
50
quite
frankly,
because
there's
so
much
more,
I
want
to
see
happen
and
I
will
continue
to
advocate
for
that,
but
I'm
just
really
really
grateful
for
each
and
every
one
of
you.
I've
gone
and
I
think
filibustered
half
my
time
so
I'll
get
into
it
with
the
questions.
It's
really
for
this
round
we're
talking
about
reopening
I'm
coming
to
you
from
my
office,
I'm
on
my
laptop.
This
is
a
pretty
good
connection,
but
as
the
chair
knows,
it's
it's
hit
or
miss.
Just
where
I
am.
D
B
Absolutely,
and-
and
that
is
something
that
we
knew
was
going
to
be
an
issue
we've.
You
know
not
only
that,
but
we've
we
saw
it
also
with
the
with
the
schools
as
their
as
their
model
was
changing
as
well,
and
they
were
coming
back
to
classrooms
and
and
they
were
having
zoom
sessions.
Every
student
was
in
a
zoom
session,
looking
at
a
gal
review,
as
we
are
looking
at
today
and
understanding
the
the
bandwidth
of
of
what
that
takes.
B
You
know
from
from
the
school
that
has
a
a
fixed
amount
of
bandwidth
for
each
for
each
physical
location,
and
we
saw
that
from
k
through
eight
and
then,
when
you
know
when
high
schoolers
started
come
back,
we
saw
that
as
well.
You
know
as
much
as
we
were
focused
on
doing
the
expansion
and
creating
and
being
create
creative
with
the
band
with
that
that
it
had
there
we're
looking
to
also
do
it
here
as
well.
So
it's
a
lot
of
conversations.
B
I've
had
with
our
chief
technology
officer,
not
only
kind
of
really
two-fold
one
as
the
guns
that
we
have
given
our
workers.
So
we
have
handed
out
a
lot
of
laptops,
and
but
when
people
come
back
to
city
hall,
they
still
have
their
desktops
sitting
there
waiting
for
them
that
have
been
there
basically
hibernating
for
the
last
15
months,
so
the
focus
was
really
to
get
a
sense
of
when
they
come
back
to
use
their
desktop
computers
first,
so
that
we
can
get
a
sense
of
in
terms
of
the
wireless
connectivity.
B
What
does
you
know
the
city
buildings?
Not
only
city
hall,
but
you
know
1010
and
mass
avenue
or
court
street,
and
on
and
on
and
on
what
is
our
coverage
map
going
to
look
like,
and
that's
one
of
the
things
that
I've
been
talking
around
about
with
our
our
technology
officer
is
a
coverage
map.
You
know
just
focused
on
city
hall,
since
most
of
us
are
sitting
in
city
hall,
I'm
sorry
to
cut
you
off
chief,
but.
D
It's
just
so
for
our
desktops,
though
most
would
need
to
be
we'd
need
to
get
a
webcam.
We
need
to
get
speakers.
Correct,
correct.
Is
that
budget
is
that,
like
do
money
already
allocated
for
that,
so.
B
We
did
not,
we
did
not
budget,
we
did
not
budget
cameras,
but
we
did
budget
headphones.
Okay,
but
to
have
you
know,
this
is
a
benefit
to
visually,
see
you,
but
on
a
zoom
session,
as
we
see
from
other
people,
you
can
still
listen
and
talk
and
be
part
of
the
working
in
zoom
without
visually,
seeing
somebody
so
the
headsets
were
actually
budgeted.
D
So
I
pre
you're
right,
it's
it's!
It's!
No,
no
offense
to
our
friends
and
my
colleagues
who
know
their
cameras
on
it
is
a
pet
peeve
of
mine
and
I
do
think
being
in
the
customer
service
business
as
we
all
are
in
local
government.
We
should
have
that
option.
D
So
I
think
this
underscore
is
both
a
pointless
statement,
and
I
know
this
isn't
your
call,
but
you
know
I
I
would
urge
you
know
the
acting
mayor
as
she
comes
up
with
other
guidelines
to
return
to
work,
that
we
do
allow
flexibility
and
allow
individuals
to
have
some
staggered
approach
so
that
they
can
continue
to
use
their
desktop.
Their
laptops
issued
last
laptops
to
work.
You
know
in
the
guy
I've
read
the
entire
reopening
guidelines.
D
I
came
up
with
my
own
guidelines
for
the
council,
which
allow
more
flexibility,
but
I
think
we've
both
discouraged
individuals
from
meeting
in
person
which
I
totally
get
but
we're
going
to
put,
I
think,
more
of
a
of
a
really
heavy
drain
and
strain
on
our
network
and
then,
if
we
even
have,
if
we
encourage
folks
to
use
desktops
as
opposed
to
laptops,
which
makes
sense
just
in
terms
of
they're,
hardwired
and
you're,
going
to
get
a
better
connection
but
then
not
allowed
to
at
least
have
the
cameras
on-
or
at
least
we
don't
have
budgeted
money
for
cameras.
D
That's
a
concern
to
me
because
I
think
that,
as
we
talk
about
service,
seeing
individuals
you
know
seeing
constituents
is,
is
an
important
part
of
that.
That
interface
you'd
argue
that
phone
calls.
We
aren't
able
to
see-
and
that's
that's
a
valid
point,
but
I
just
think
the
fact
that
this
technology
has
been
embraced.
I
want
us
to
continue
to
use
it
for
both
the
safety
and
peace
of
mind,
our
employees
and
the
ease
of
use
for
our
constituents.
D
So
I
guess
that
would
sort
of
be
my
request.
Going
back
of
the
laptops
that
have
been
handed
out
to
workers,
how
many
I
know
we
you
guys
working
with
bps,
did
30
000
or
so
chromebooks
a
staggering
number,
how
many
laptops
were
given
to
city
employees
for
usage
last
year.
B
Ties
into
our
our
upgrade,
so
one
of
the
things
that
we
were
talking
about
the
last
council
hearing
is
that
we
were.
We
were
doing
our
upgrade
from
windows
7,
which
is
no
longer
supported
to
windows.
10
so
and
then
the
pandemic
hits
so
some
of
our
equipment
is
upgraded.
Some
is
not
the
goal
is
that
they
were
going
to
be
focused
on
keeping
their
laptops,
but
we're
going
to
a
one
device
policy.
So
it's
it's
either
going
to
be
the
desktop
or
the
laptop.
B
D
But
I
guess
to
still
allow
the
flexibility
of
an
individual
to
to
work
from
home
on
certain
days
or
certain
hours
of
the
day
with
with
a
laptop
seems
to
make
sense.
It
would
also
remove
people
from
using
up
sort
of
the
bandwidth
here.
So
it's
I
know
it's
complicated
and
I
don't
want
us
to
go
too
far
afield
from
the
purpose
of
this,
which
is
a
budget
hearing
other
than
to
say
you
guys
have
done
remarkable
work
getting
us
through
the
last
year.
D
So
you
know
anything
we
can
do
in
the
weeks
ahead,
as
we
finish
our
budget
process
to
make
sure
you
have
the
resources
chief
and
your
team
count
me
in,
because
I
think
that
this
I
always
enjoy
this
budget
hearing,
because
it's
really
interesting
to
see
how
we've
embraced
technology,
how
we've
developed
other
apps,
how
we've
worked
on
things,
but
I
think
that
now
more
than
ever,
people
understand
that
that
you
know
the
internet
is
a
utility
as
a
national
utility.
D
A
Great,
thank
you
so
much
matt
next
up
is
counselor
braden
and
then
it'll
be
kepler,
mejia
counselor
braden.
Thank
you.
F
I'm
on
screen,
thank
you
very
much
for
your
amazing
team
and
all
the
great
work
you've
done
this
past
16
months
or
so
I
don't
know
where
we'd
have
been
without,
without
the
support
of
of
do
it
and
all
of
the
city
departments
who
you
know
we
switched,
we
switched
them
modes
of
operation
very
quickly
and
transitioned
to
a
completely
different
way
of
doing
things
and
now
we're
in
the
moment
of
transitioning
back,
and
it
seems
like
some
of
the
things
that
we
did
in
during
the
pandemic.
F
We
we
want
to
continue
doing
like
hybrid
meetings.
Hybrid
can
I
would
just
get
you'd
like
to
get
your
insights
on
on
the
on
the
challenges
of
doing
hybrid
community
meetings,
in-person
meetings
with
a
hybrid
link-
even
it's
outside
it
may
be
out
in
a
library
or
a
community
center
or
somewhere,
but
that's
that's
something
that
has
a
way
of
increasing
our
reach
and
being
able
to
engage
with
more
people.
F
I
also
had
a
question
about
the
public,
libraries
and,
and
this
and
the
status
of
their
you
know
their
their
their
essential
hubs
for
internet
and
broadband
access.
And
is
there
any
plans
to
expand
that?
Because
it
just
seems
that
we
need
to
utilize
all
our
all
our
all
our
city
buildings,
to
the
utmost
to
enable
better
access.
F
And,
let's
see.
F
And
I
had
a
question:
you
know:
I'm
I'm
not
always
intrigued
by
cyber
security
and
and
I
don't
it's
a
bit
like
internal
combustion
engine,
I
don't
necessarily
understand
how
it
works,
but
I
know
it's
essential.
You
know
in
terms
of
of
real-time
threats,
do
how
do?
F
How
do
we
monitor
threats
and
and
and
what
is
the
capacity
of
the
city
and
do
it
to
respond,
or
do
you
need
to
draw
in
support
from
federal
agencies
and
and
other
other
cyber
security
agencies
and
and
organizations
to
to
help
in
the
event
of
a
cyber,
a
cyber
attack?
F
Thank
you.
Those
are
my
questions
and
if
that's
them,
if
that's,
if
that's
secret
intelligence,
don't
you
don't
have
to
share
it.
B
You
know
all
very
good
questions
I
I
will
start
with
the
the
last
one
first,
because
I'm
going
to
hand
it
over
to
greg
mccarthy,
our
our
chief
information
security
officer-
and
you
know,
and,
as
I
said
in
kind
of
my
opening
statement
it
you
know,
I
don't
think
a
week
goes
by
that
we're
not
hearing
a
cyber
incident,
whether
it's
a
gas
pipeline
or
a
meat
packing
plant
or
closer
to
home-
and
I
just
heard
this
morning
about
the
ferry
you
know
and
in
the
ransomware
attack
that
they
had
there.
B
B
We
work
on
very
much
a
a
a
strategy
of
you
know
that,
like
I
said,
there's
no
100
percent
guarantee,
but
it's
very
much
focused
on
cyber
security,
which
is
really
kind
of
your
forward-facing
and
kind
of
your
perimeter,
defense
and
more
cyber
resiliency,
so
that
when
you're
being
attacked
to
minimize
the
damage
and
then
cyber
response
for
after
an
event
how
you
can
quickly
respond
to
recover
and
things
like
that,
so
there's
very
much
a
layered
approach.
I
don't
want
to
steal
greg's
thunder,
so
I
will.
G
Great,
thank
you
david.
Thank
you
counselor,
so
so
the
first
question
you
touched
on
was
around
a
real-time
threat
monitoring,
so
my
team
works
tirelessly
to
ensure
that
we're
up-to-date
and
educated
on
the
most
recent
threats
that
are
attacking
government
and
private
sector
individuals.
G
We
we
partner
with
the
federal
government
we
partner
with
the
state
government
to
get
information
on
a
regular
basis.
We
also
have
third-party
partners
that
provide
data
to
us
in
order
to
determine
what
we
call
indicators
of
compromise,
so
they're
known
bad
things
that
we
look
for
in
our
network
in
order
to
to
prevent
them
from
from
becoming
much
worse.
The
the
other
thing
that
you
can
share
with
you
is
that
the
city
of
boston
was
one
of
the
founding
members
of
a
newly
formed
coalition
of
city
cisos.
G
So
this
is
a
collaborative
partnership
across
city
governments
throughout
the
country
and
we
share
best
practices
and
information.
So
if
san
francisco
or
dallas
is
seeing
some
sort
of
cyber
attack
or
cyber
disruption,
where
we're
looked
into
that-
and
we
can
share
best
practices
and
information
in
real
time
with
each
other.
So
that's
a
really
great
network
that
we
are
part
of,
and
we
were
one
of
the
founding
members
of
from
a
response
perspective,
because
nothing
is
100.
Subs,
nothing
is
100
secure.
G
We
have
to
be
ready
to
respond
if
there
is
some
sort
of
incident.
So
we
work
on
our
incident
response
process,
and
part
of
that
is
also
regularly
testing
it
to
make
sure
that
what
we've
documented
as
far
as
a
process
actually
works.
G
So
we
can
simulate
certain
scenarios
and
walk
through
those
and
say:
okay
does
step
15
actually
make
sense
to
follow
in
in
an
actual
scenario,
we,
as
I
mentioned,
we
partner
with
the
federal
government,
we
partner
with
state
agencies
being
a
government
entity,
we're
very
fortunate
to
have
a
lot
of
external
resources
available
to
us
free
of
charge
like
the
multi-state
information
sharing
and
analysis
center.
They
provide
incident
response
services
in
the
case
that
we
would
need
them
the
federal
government,
the
state
agencies.
G
B
And
I
will
go
to
the
first
question
then
I
will
pass
it
over
to
to
mike
lynch
to
see
what
we
can
dive
into
to
more
about
the
libraries
and
their
expansion
in
in
you
know
around
kind
of
wireless
and
in
broadband
expansion
and
whatnot.
So
your
first
questions
are
around
kind
of
really
the
lessons
learned
there.
There
is
a
a
task
force
that
we
are
putting
together
and
there
were
a
lot
of
really
good
things
that
came
out
of
a
very
challenging
and
difficult
and
impactful
time
of
of
covet
19.
B
That
I
think
are
are
very
beneficial
to
keep
these
things
going
and-
and
I
think
you
touched
on
a
lot
of
these
community
meetings
that
it
had,
the
engagement
was
better,
which
is
a
great
starting
point.
That's
exactly
what
we
want
to
hear.
You
know
and
as
we
look
at
you
know
kind
of
scheduling,
services
and
focus
on
that
digital
transformation
and
putting
more
of
our
services
online
to
reduce
the
need
to
actually
come
to
a
city
building.
B
These
are
the
things
that
we
are
going
to
continue
to
look
at
what
a
hybrid
workforce
working
remotely
would
look
like
we're
in
conversations
about
that.
That's
a
little
bit
more
complicated
because
we're
in
a
heavily
unionized
environment.
So
there's
a
lot
of
conversations
that
would
need
to
happen
with
the
union.
But
we
are.
We
are
keeping
everything
on
the
table.
B
We
are
really
highlighting
the
things
that
have
really
risen
to
the
top
during
this,
this
challenging
time
that
have
become
very
beneficial
and
we
want
to
keep
them,
but
you
know
I,
I
think
that
there's
a
great
opportunity
to
really
make
these
part
of
our
new
practice
going
forward
that
you
know
could
bring
about
engagement,
to
bring
about
ease
of
of
of
doing
services
with
municipal
government.
B
So
I
think
it's
a
great
opportunity
and
I'm
and
I'm
full
in
support
of
this
and
I'm
a
member
that's
going
to
be
on
this
task
force.
That
is
going
to
be
looking
at
these
things
and
you
know
with
technology.
B
You
know
I
mean
really,
you
know
the
doors
are
wide
open
with
what
technology
can
do?
We
just
need
to
kind
of
really
understand
what
the
goal
is
and
where
we're
trying
to
go-
and
I
see
that
I
see
the
gavel
up
yeah,
I'm
sure
you
do
so.
I
I
will
stop
and
I
guess
we'll
we'll
we'll
we'll
talk
about
bpl.
You
know
in
the
next
round.
F
Very
good,
thank
you
and
thank
you,
madam
chair.
A
A
Exactly
we'll
get
back
all
right
next
up
that
is
counselor
mejia
and
then
it'll
be
counselor
flynn,
and
I
want
to
know
that
we've
also
been
joined
by
counselor
michael
flaherty
at
large
counselor
mejia.
H
Yes
good
morning,
can
you
hear
me
okay,
yep,
awesome
and
thank
you
again
to
do
it
in
your
entire
team
for
your
hard
work
during
these
most
trying
times,
you
guys
have
risen
to
the
occasion
and
have
over
delivered
in
so
many
ways.
So
we
really
do
appreciate
you
all.
I
just
have
a
few
questions.
H
The
city
says
that
the
website
is
readable
at
an
eighth
grade
level.
I
always
talk
about
how
some
folks
are
still
struggling
to
read
and
write,
even
in
their
own
native
language,
and
I'm
wondering
how
we
landed
on
eighth
grade.
In
particular,
how
was
that
decision
made?
There
are
a
lot
of
people,
particularly
immigrants,
who
have
not
even
who
are
not
even
reading
at
that
capacity.
So
I'm
just
curious
about
kind
of
like
how
we
landed
there
and
what?
What
are
we
thinking
about
in
terms
of
expanding
that?
H
B
I
will
start
with
the
last
one
first,
because
this
is
also
a
chance
to
for
me
to
tap
on
mike
lynch.
Yes,
we
we
we
work
with
with
all
the
major
carriers
and
we
really
see
them
as
a
a
partner
in
in
in
focusing
on
our
broadband
providers.
It
it
it
it's
an
opportunity
to
really
expand
the
proliferation
of
of
connected.
B
You
know
the
connectivity
around
the
city
of
boston,
so
I
don't
I
don't
it
it's
good
that
we
are
bringing
about
the
competition
between
them,
which
is
is
great,
having
options
for
bostonians.
It's
also
good
for
bringing
down
price,
but
it's
I
I
don't
I
this
is.
This
is
a
great
opportunity,
as
we
kind
of
look
forward
in
in
in
partnering,
with
a
lot
of
companies
like
comcast,
which
was
critical
in
the
internet
essentials.
B
You
know
giving
connectivity
for
very
low
cost
during
this
very
difficult
time,
from
working
with
verizon
to
to
help
their
build
out.
You
know
working
with
them
on
their
5g
deployment,
so
this
is
ev.
Everyone
is
is
really
kind
of
stepping
up
to
the
plate,
as
we
start
to
kind
of
build
out
options
through
the
city,
michael,
I'm,
I'm
not
sure
this
first
time,
I'm
calling
on
you
anything
you'd
like
to
to
add
before
I
turn
it
over
to
on
digital.
I
Oh
just
just
briefly,
thank
you
regarding
the
broadband
providers.
You
know
comcast
and
verizon
are
the
big
ones.
Comcast
started
as
a
tv
cable
company
and
is
now
essentially
a
broadband
provider.
Verizon
started
as
a
phone
company,
but
really
is
a
broadband
and
wireless
provider
in
boston.
We
have
a
few
other
companies
too.
Our
cn
is
one
and
there's
also
starry,
which
is
a
new
provider.
Does
wireless
rooftops?
I
Bha
is
working
on
a
pilot
with
them
and
netblazer
who
do
a
number
of
smaller
mdu
buildings
across
the
city
as
well
kind
of
a
community
oriented
wireless
provider.
All
of
them
are
providing
kind
of
ubiquitous
coverage
across
the
city.
The
city's
network
is
slightly
different.
The
city's
network
is
for
city
use
because
we
don't
actually
own
the
fiber
that
we're
using
we.
We
got
it
from
these
companies
with
the
provisio
that
we
wouldn't
compete
with
them.
At
the
same
point,
we
have
the
coverage
we
need
across
the
city.
I
Our
challenge,
as
the
counselor
appropriately
raised
is
it
is
expensive
and
that's
where
we
come
in
and
we
try
to
fill
the
gaps
where
we
can.
I
I
just
david
the
reason
I
took
this
opportunity
and,
if
you'll
allow
me
one
of
the
key
elements
is
that,
just
in
the
last
week,
one
of
the
big
federal
programs,
the
emergency
broadband
benefit,
came
into
action.
I
think
it
was
may
12th.
This
will
give
people
in
need
fifty
dollars
a
month
to
cover
their
cost
of
broadband,
but
it's
a
little
complicated
and
messy
to
get
there.
I
You
got
to
go
to
your
provider,
you
got
to
get
your
hot
spot.
You
got
to
file
the
stuff
with
the
fcc,
it's
tricky.
We
are
working
with
probably
200
social
service
agencies
across
the
city
to
get
their
clients
residents
access
to
this
funding
so
that
it'll
be
able
to
bring
them
into
the
digital
world
without
sort
of
that
that
economic
penalty
of
an
expensive
added
cost.
I
B
Thank
you
mike,
as
for
our
our
our
web
page
and
in
the
process
for
for
getting
them
online
and
in
their
the
how
we
landed
on
an
eighth
grade
leading
reading
level.
I'll
turn
that
over
to
jeanette
valvey,
our
chief
digital
officer,
who's
in
in
charge
of
boston.gov
and
all
the
in
all
the
web
pages.
J
Hi,
everyone
and
sorry
it's
a
fun
q.
My
four
month
old,
woke
up
just
before
this,
so
he's
joining
me
for
this
answer
and
if
I
do
go
off
camera,
it's
just
because
I
have
to
nurse,
but
thank
you
for
having
me
be
a
part
of
this
today.
It's
a
pleasure
to
be
with
you
all.
This
is
a
great
question,
I'm
so
glad
you
asked.
J
We
follow
well
in
2010,
the
federal
government
put
out
plain
language
guidelines
for
all
government
websites
to
follow,
and
so
we
were
happy
to
institute
that
across
boston.gov
and
anything
we
are
a
part
of
that's
distributed
in
print
as
well.
So
we
follow
that
that
guidance
and
that's
at
plain
language.gov,
and
we
understand
that
we're
fortunate
in
the
boston
area
to
be
able
to
target
an
8th
grade
level,
but
we
know
that
that
certainly
does
not
meet
everyone's
needs.
J
I've
worked
in
my
previous
roles
when
I
worked
for
the
federal
government
in
many
communities
in
massachusetts
where
fifth
grade
was
actually
more
of
the
average
and
that's
actually
pretty
consistent
across
the
country.
So
we're
aware
that
this
still
doesn't
support
everybody,
and
it
is
definitely
a
an
effort
to
get
all
of
our
content
there.
J
I
will
say
that
this
is
a
constant,
constant
project
with
all
of
our
partners
across
our
departments,
so
we
set
that
as
our
target
goal
and
because
the
way
the
team
is
set
up
and
we're
at
the
top
of
the
editorial
stream,
my
team
can
ensure
that
we
do
meet
this
for
any
pages
that
we
publish
so
certainly
a
great
question:
do
you
have
a
clarifying
idea.
H
And
I
don't
know
if
I
can,
if
the
gavel
is
upon
me
or
not,
but
I
do
wonder
and
and
just
curious
as
we
start
thinking
about
how
do
we
address
the
issue
of
literacy
for
folks
who
are
struggling
to
read
and
write
in
their
native
language?
What
are
we
doing
to
utilize
videos
and
audio
files
and
other
mechanisms
to
be
able
to
engage
and
connect
and
provide
information
to
folks
in
ways
that
they
can
access
it
right?
J
J
How
can
we
make
it
more
accessible,
and
that
has
a
large
part
to
play
with
everything
we
produce?
We
think
through
not
just
how
it's
written,
how
it's
presented,
what
media
we
can
use
to
make
it
more
accessible
exactly
what
you're
saying
we
have
the
digital
storytellers
on
the
digital
team
to
help
break
things
down
wherever
possible.
You
know
we
use
them
in
a
variety
of
different
ways
where
we
have
complex,
subject
matter
or
or
longer
term
stories
to
tell
about
the
city's
work
we
we
employ
them
to
do
that.
J
We
also
work
with
them
to
help
elevate
residents,
voices
and
and
make
sure
that
we're
telling
those
stories
as
well
about
our
community,
but
accessibility
and
user
experience.
This
is
the
entire
team's
focus
by
making
things
at
or
below
an
eighth
grade,
reading
level
wherever
possible.
That
makes
it
easier
to
translate.
J
We've
also
employed
the
use
of
a
small
local
firm
here
in
boston
called
iterators.
They
they
have
been
a
wonderful
partner
in
ensuring
accessibility
levels
on
boston.gov.
So
we've
done
a
lot
of
work
this
year
to
make
sure
that
we
truly
meet
wcag
double-a
standards
for
accessibility,
we've
partnered
with
the
disabilities
commission
as
well
to
make
sure
that
we're
prioritizing
where
their
hearing
constituents
need
the
most
support
on
the
website.
So
we've
done
work
like
ensuring
the
color
contrast
on
our
visual
media
actually
meets
the
needs
of
those
with
vision
impairments.
J
H
Thank
you
for
that,
and
I'm
happy
to
partner
with
you
all
in
that
work
and
well
just
last
thing
that
I'll
say
before.
Also
about
gives
me
the
gavel
is
the
use
of
symbols
instead
of
the
the
name
of
the
language.
H
H
The
use
of
flags
of
different
countries
will
help
with
folks,
if
they're
looking
for
translation,
but
they
don't
know
how
to
read
that
a
visual
symbol
could
help
with
that
as
well.
So
that's
it
and
thank
you
so
much
for
all
your
hard
work
and
feel
free
to
reach
out
to
our
office
for
any
support.
Thank
you.
Thank.
K
Thank
you.
Thank
you,
council
block,
and
I
also
wanted
to
highlight
the
exceptional
work
of
the
do
a
team,
especially
during
the
last
during
the
last
year,
this
difficult
year
for
everybody,
I
held
a
hearing
on
digital
equity
in
the
past
and
wrote
a
op-ed
with
councillor
mejia
on
this
issue,
working
with
techgo's
home,
but
I
understand
that
one
in
five
people
in
boston
are
struggling
with
digital
access.
K
Immigrants,
but
I
you
know,
I
represent
the
largest
district
with
the
residents
living
in
public
housing
and
in
immigrants
as
well.
What
are
we
going
to
do
to
expand
services
for
residents
living
in
hard-to-reach
areas
or
targeted
demographics
such
as
immigrants,
such
as
bha
residents,
seniors
persons
with
disabilities?
K
K
I
see
my
old
friend
mike
lynch,
my
old
friend,
glenn
williams,
down
there
in
the
corner,
good
to
see
you
glenn
and
that's
all.
I
have
council
block
I'll,
listen
to
the
questions.
Okay,
I
mean
I'll.
Listen
to
the
answers.
Thank
you.
B
Thank
you
councilman.
I
mean
you
know,
I.
I
share
your
passion
and
you
know
and
as
I
said
in
my
opening
statement
and
through
some
of
the
responses,
this
has
been
a
very
difficult
time
with
people
that
are
underserved
or
or
you
know
very
much
have
have
do
not
have
access
to
to
broadband
and
and
are
not
feeling
connected
and-
and
I
can't
imagine
a
a
worse
situation
than
when
you're
in
the
middle
of
a
pandemic
and
you're
trying
to
get
information
you're
trying
to
understand.
B
What's
going
on.
So
I
mean
with
that.
Michael
I'd,
love
to
you
know
turn
it
over
to
you.
I
know
that
you're
you'd
love
to
kind
of
talk
about
this
topic,
so
I
mean
I'll
I'll
pass
it
over
to
to
our
friend
mike
lynch.
I
I
I
think.
Looking
back,
I
think
the
last
year
and
a
quarter
16
months
was
was
throwing
band-aids
at
a
problem
and
we
we
recognized
a
lot
of
it.
We
may
not
have
recognized
all
of
it,
but
now
as
the
as
the
as
the
dust
begins
to
settle
and
we
move
out
of
the
pandemic
and
into
the
future
we're
doing
many
things
to
address
digital
equity
and
digital
inclusion.
You
see
sarah
figueloa
here
she
kind
of
champions
a
meeting
that
we
meet
once
or
twice
a
week
with
age,
strong,
bha,
bpl
and
bps.
I
Talking
about
the
different
initiatives
that
they're
doing
housing
authority
has
surveyed
all
of
its
residents
to
kind
of
assess
what
their
needs
are
and
they're
working
on
a
plan
right
now
to
do
sort
of
a
wireless
distribution
off
the
rooftops
without
some
housing
developments
to
solve
that
problem,
bpl
is
bpl
used
to
be
restricted
on
how
they
could
spend
money
on
wi-fi.
They
could
only
do
it
inside
the
walls
of
the
libraries
that
rule
changed
in
the
last
year
so
now
they're
putting
they've
already
identified.
I
I
think
170
wireless
access
points
that
that
in
neighborhood
libraries
that
they're
putting
outside
of
the
buildings
age,
strong,
a
strong
and
emily
shea
have
surveyed
the
seniors
and
they
have
identified
with
the
social
service
agencies
how
they
can
come
to
the
rescue.
Again,
it's
not
it's
messy,
because
it's
not
one
simple
answer,
anymore
ebb.
The
program
I
mentioned
earlier.
I
The
emergency
broadband
benefit
if
folks
can
qualify
and
they
can
navigate
the
torturous
process
of
application
that
will
spare
them
the
expense
of
a
connection
in
their
home
or
a
hot
spot
for
their
wireless.
As
sarah,
I
can
turf
it
to
sarah
figg
at
some
point
here.
The
digital
equity
fund
is
a
fund
that
the
city
has.
We
threw
a
hundred
thousand
dollars
at
it.
I
I
hope
so
and
then,
after
that,
I
believe
you
are
voting
on
as
a
council
sometime
this
month,
an
additional
million
dollars,
that's
also
aligned
with
digital
equity
spending
this
year.
I
think
in
some
respects,
looking
at
what
everything
that
has
been
done
over
the
last
16
months.
I
I
think
that
we
have
been
doing
a
lot
of
react
and
quick
response
work
and
now
we're
planning
for
the
future
coming
out
the
other
side
of
it.
I'm
hoping
we're
successful.
I
The
one
program
I
mentioned
from
the
feds,
the
emergency
broadband
benefit
is
directed
at
citizens,
the
other
programs,
the
emergency
connectivity
fund
and
some
of
the
larger
opera
funding
can
be
used
for
a
variety
of
things.
Boston
is
a
little
bit
handicapped
using
it
for
broadband,
because
the
rules
say
on
both
funds.
If
you
have
25
megabit
down
and
three
up
in
a
census
block,
I
see
dan
noyes
is
on
here.
I
He
can
correct
me
if
I'm
wrong,
you
cannot
use
this
money
to
build
a
network,
even
though
we
can't
use
it
to
build
a
network.
We
have
resources
out
there.
We
simply
have
to
extend
them
and
push
them
out
or
provide
directly
to
consumers,
and
I
think
that
is
what
we're
going
to
be
focused
on
over
the
next
year.
There
is
a
frightening
amount
of
money
available
here.
I
think
there's
three
billion
inside
the
emergency
broadband
benefit
and
there
is
seven
billion
inside
the
emergency
connectivity
fund.
I
K
Thank
you.
Thank
you
michael,
and
I
see
the
the
cheer
has
her
gather
up,
which
means
my
time
has
expired,
and
I
just
want
to
say
thank
you
if
I,
if
I
did,
could
add
one
more
sentence,
not
a
question
just
something
to
think
about.
The
chinatown
area
is
struggling
with
digital
equity
related
issues
for
a
variety
of
reasons,
but
maybe
offline.
If
we
can
talk
further
about
this,
that
would
be
helpful.
A
Thank
you
so
much
councillor
flynn
and
next
up
is
counselor
flaherty.
L
Thank
you,
man
of
chair
and
thanks
to
david
and
to
to
mike
for
the
work
they've
been
doing
throughout
the
pandemic.
Obviously,
the
public
service
announcements
etc
have
been
extremely
helpful
for
our
constituents
and
I've
been
listening.
So
I
know
that
the
astonishing
around
the
digital
divide
and
digital
equity
appreciate
your
efforts
on
that
front.
My
concerns
obviously
remain
the
same
as
they've
been
in
the
past.
It's
just
making
sure
that
we're
able
to
attract
you
know
in
in
in
retained.
You
know
talented
I.t
professionals
and
specialists.
L
That's
always
been
a
challenge
for
us
as
a
city
and
so
making
sure
that
we
continue
to
to
reach
out
and
attract
the
talent
to
help
us.
You
know
be
able
to
navigate.
Obviously
the
technological
advances
I
know,
oftentimes
folks
will
pass.
It
could
be
a
salary
issue
and
or
if
we
have
someone
they
tend
to
move
on,
and
it
seems
to
be
salary
driven
so
to
the
best
of
our
ability.
L
We
need
to
continue
to
be
able
to
attract
the
talent,
so
I
want
to
make
sure
that
that
stays
on
the
forefront
security,
also
taking
advantage
of
the
latest
technology
to
make
sure
that
all
of
our
systems
are
secure
and
and
make
sure
we're
paying
attention
to
that.
And
then.
L
Lastly,
we
saw
this-
you
know
we've
the
council's
been
asking
for
this
prior
to
the
pandemic,
but
we
saw
it
throughout
the
pandemic,
which
is
you
know,
allowing
folks
the
ability
to
do
to
transact
city
business
from
home
and
or
you
know,
through
zoom,
so
that
needs
to
obviously
be
factored
in
moving
forward
as
a
municipality.
L
And
you
know
whether
that's
you
know
watching
you
know
a
hearing
indoor
paying
a
ticket
or
being
able
to
to
access
some
other
information
and
or
do
some
some
business
with
the
city
that
needs
to
be
on
the
forefront,
I
think
moving
forward,
and
hopefully
we
have
technology
to
embrace
that.
L
So
I
guess,
if
there's
anything
that
you
guys
need
from
us
or
ways,
we
can
be
helpful
to
make
sure
that
we're
staying
on
the
cutting
edge,
not
only
just
with
our
equipment
and
in
security,
but
also
with
talent-
and
I
guess
now-
is
the
opportunity
to
ask
so
appreciate
the
work
you
guys
are
doing
and
just
want
to
open
about
the
those
those
have
been.
L
You
know
my
issues,
obviously
making
sure
that
you
know
we're
making
city
hall,
and
I
was
saying
the
department's
more
user-friendly
so
that
people
are
able
to
to
do
that.
You
know
to
transact
that
business
via
their
their
their
computer
versus
having
to
come
into
downtown
sitting
traffic
circle,
the
block
get
a
spot
into
a
worst
get
a
ticket.
It's
just
sort
of
it's
stuff
that
moving
forward
we're
able
to.
L
We
should
be
able
to
eliminate,
given
that
we've
been
doing
that
throughout
the
entire
pandemic,
and
hopefully,
whatever
systems
and
software
in
programs
that
you
guys
need
to
make
that
happen.
I
think
that
needs
to
be
a
priority.
So
thank
you,
madam
chair,
and
I'll,
listen
to
comments
from
dave
or
mike.
B
Thank
you,
council
flaherty.
I
mean
in
all
very
good
points
and
all
things
that
I'm
very,
very
passionate
about
it.
I
mean
you
just
read
right
from
the
top
three
in
my
playbook,
attracting
and
retaining
talent
is,
is
always
you
know,
is
always
a
challenge
from
being
in
the
technology
space
for
over
30
years.
B
The
thing
I
can
tell
you
is
that
it
it
is
challenging
because
technology
folks
to
make
some
big
salaries-
and
you
know-
and
I
think
you
had
mentioned
it-
that
you
know
attracting
them-
is
one
thing
and
that's
the
first
hurdle,
but
retaining
them,
which
is
more
kind
of
a
strategy
and
more
ongoing,
is,
is
also
a
challenge
as
well,
when
you
can't
pay
the
salaries
that
the
private
sector
pays
so
you're,
really
looking
for
people
that
are
really
kind
of
passionate
about
the
work
that
we
do
and
the
impact
that
we
have
one
of
the
things
that
brought
me
from
you
know
being
in
the
private
sector
for
over
20
years
to
the
public
sector
being
very
close
to
the
people
that
that
I'm
making
a
difference
in.
B
As
for
for
cyber
security,
you
know
being
a
former
cso
myself,
I
mean
it
is
a.
It
is
an
ongoing
thing.
There
is.
There
is
no
instinct,
you
know
as
as
good
as
you
know,
as
good
as
you
have
it
tomorrow's
another
day
with
new
threats,
and
it's
in
an
ongoing
challenge
that
it's
it's
something
that
needs
to
be
approached
from
a
very
layered
strategy,
starting
off,
really
kind
of
with
your
end
users,
which
are
a
bit
of
your
first
line
defense
and
also
one
of
your
biggest
risks.
B
You
know
around,
you
know,
setting
up
complicated,
passwords
and
best
practice
about
not
sharing
information,
all
the
way
to
having
really
good
service
providers
that
that
are
going
to
work
with
you
to
not
only
help
in
your
defense,
but
also
be
there
when
you
need
to
respond
to
to
an
incident
and
then
everything
in
between.
So
it
is
an
ongoing
challenge.
It's
something
that
that
greg,
and
I
talk
about
a
lot.
B
You
know-
and
it's
a
you
know,
an
ongoing
process
so
and
as
for
the
digital
transformation
that
you
know,
that
is
also
something
very
important
that
that
I
talk
about
a
bit
as
well
a
lot
that
there
are
multiple,
and
this
is
the
way
I've
always
kind
of
approached
it.
There
are
multiple
generations
out
there
that
all
want
to
interface
with
municipal
government
in
a
very
different
way.
You
know,
and-
and
I
could
you
know
just
as
kind
of
an
example-
I
think
of
you-
know
the
banking
industry.
B
B
There
are
a
segment
of
the
population
that
still
probably
likes
to
come
to
city
hall
and
there's
a
segment
of
the
population
that
still
wants
to
do
everything
online,
and
then
there
was
then
there's
the
middle
and
making
sure
that
you
know,
as
jeanette
kind
of
talked
about
as
you
focus
on
that
experience
and
making
sure
that
everyone
has
that
experience
with
with
getting
their
business
done
and
interfacing
with
municipal
government
in
a
very
leveled
view
and
focused
on
that
user
experience.
B
So
that
is
part
of
that
digital
transformation,
which
is
an
ongoing
thing,
as
we
do
still
have
a
lot
of
services
that
are
needing
to
go
online
and
kind
of
move
away
from.
You
know
a
lot
of
the
paper
that
we
have
here.
So
this
it's
an
ongoing
work
in
progress,
and
that
has
been
something
that
has
been
a
you
know
in
you
know
in
last
year's
budget
in
this
year's
budget.
You
know
on
that
journey
to
to
creating
those
user
experiences
for
bostonians.
B
Mr
lynch,
you
have
you
have
your
hand
up.
I
I
I
couldn't
resist
david
council
flaherty.
You
raised
an
issue
that
councillor
braden
raised
as
well,
and
that
would
be
civic
engagement
and-
and
I
couldn't
not
take
the
opportunity
to
say
just
this
week-
we're
installing
some
equipment
in
the
city,
council
chambers,
with
kerry
jordan,
as
well
as
over
at
the
bowling
building
and
in
room
801
and
901,
to
make
sure
that
our
our
hybrid
model
and
our
civic
engagement
platform
is
even
better
going
forward.
I
In
addition,
we've
been
working
with
city
council
staff
and
the
city
clerics
office
on
the
new
platform
of
legislative
information
management
system
which
we're
using
the
vendor
called
granicus
for
respected
across
the
country,
and
we
have
great
hopes
for
its
success.
L
Thank
you
mike
on
that,
and
one
thing
I'll
note
is
that
kerry
jordan
is
completely
off
limit
to
do
it.
How's
that
sound
he's
he's
been
my
best
hire
as
as
as.
L
So
he's
done
amazing
work
for
us,
just
in
general,
he's
he's
an
amazing
guy,
but
particularly
during
the
pandemic
kerry
and
the
team
that
we
have
really
went
above
and
beyond,
to
make
sure
that
city,
council
business
was
was
getting
done
and
obviously
that
we
were
engaged
in
getting
testimony
and
the
feedback
from
the
public.
L
So-
and
I
know
you
guys
work
closely
with
with
him
he's
an
absolute
ace,
and
I
don't
need
to
tell
you
guys
about
that,
and-
and
one
thing
I
could
just
say
to
david-
is
that
you
know
david.
These
are
the
opportunities
you
as
obviously
your
department
head
is
chair.
You
have
the
ability
to
turn
around
and
to
work
with
the
council
through
the
administration
to
increase
those
salary
ranges.
L
So
if
you
take
a
look
at
the
salary
ranges
for
the
employees
that
fall
under
your
umbrella,
you
know
if
they're
sort
of
under
market,
if
you
will,
then
you
know
there's
an
opportunity
there
to
have
those
conversations
to
give
us
that
information.
So
we
could
potentially
expand
those
ranges
so
that
we
could
help
you
attract
the
indoor,
retain
the
talent.
L
That's
a
big
piece
of
this
as
well,
so
that's
that's
one
of
our
primary
functions
and
our
fiduciary
responsibility
to
the
residents
and
the
taxpayers
and
through
this
budget
process,
if
those
salary
ranges
are
not
adequate
for
you
to
to
to
be
to
retain
and
attract
the
talent,
then
now's
the
time
to
kind
of
let
us
know
so
we
can
talk
about
maybe
making
some
adjustments
moving
forward
with
respect
to
the
salary
range
as
we
do
it
by
way
of
ordinance.
L
So
let
us
know
if
we
can
help
you
on
that
front
and
thank
you,
madam
chair,
and
keep
up
the
great
work
for
do
it
dave
and
mike.
A
I'll
ask
some
questions
now
and
then,
because
this
is
also
the
hearing
on
the
peg
access
fund,
I'm
looking
forward
to
going
to
bnn
and
tech
goes
home
to
hear
from
them
and
we'll
take
counselor
second
round
questions.
After
that,
I.
A
Sorry,
I
guess,
since
we
were
just
talking
about
the
personnel
thing
picking
up
on
that,
you
know
david.
How
much
I
mean
I'm
aware
from
my
my
prior
work
in
a
large
bureaucracy
that
sometimes
I
mean
you
know
for
good
reason
within
a
unionized
job
context.
A
We
have
job
descriptions
and
such,
but
in
a
world
in
which
you're
dealing
with
innovation
and
technology
that
can
be
really
challenging,
because
you
can
end
up
in
a
situation
where
you
have
workforces
that
are
trained
on,
and
job
descriptions
that
call
for
expertise
and
now
obsolete
systems.
Right
and
now.
Sometimes
the
person
who
manages
the
obsolete
system
is
like
the
most
valuable
person
to
you,
because
you're
the
only
one
still
using
the
system,
so
I'm
not
knocking
expertise
in
obsolete
systems
at
the
appropriate
time.
A
But
but
I
do
just
wonder:
are
we
are
we
and
the
union
working
together
with
sort
of
sufficient
speed
to
make
sure
that
you
know
when
we're
posting
and
hiring
we're
doing
it?
For
the
capacities
that
we
need
for
managing
the
kind
of
like
right
up
to
this
moment,
type
of
technological
things
that
we're
managing.
B
B
But
you
know
across
the
city
of
boston,
and
we
have
an
eye
fixed
on
that,
and
you
know
when
I
am.
I
focus
on
eddie,
who
probably
you
know
between
most
of
us
really
kind
of
leans
in
and
really
works
closely.
You
know
with
with
you
know,
with
with
ohr
and
with
olr,
and
you
know
with
our
with
our
unions,
so
you
know
eddie.
If
you
have
anything,
you
want
to
kind
of
add
to
the
importance
of
this
topic.
M
Yeah
I'll
make
a
little
bit
of
a
plug
for
hr
transformation,
so
with
the
work
that
they've
been
doing
in
ohr
over
the
last,
I
think
about
two
years
now,
we've
seen
a
drastic
improvement
in
the
timing
of
how
job
descriptions
are
moving
through.
So
the
class
and
comp
group
has
been
fantastic
to
work
with
honestly
right
now,
they're
turning
things
around
in
almost
a
48-hour
time
period,
which
is,
I
I
feel
almost
unprecedented
and
then
also
olr
and
the
unions
have
been
great
to
work
with.
M
I
think
we
do
have
a
unique
challenge
where
technology
has
changed
so
much
of
our
job
descriptions.
I
mean
I've,
I've
pulled
things
from
files
that
still
have
typewriter
and
it's
a
technology
being
used.
So
there's
definitely
a
lot
of
modernization,
but
I
think
across
the
board.
What
we've
seen
is
is
everyone
is
on
board
in
helping
us
make
those
changes
from
ohr
to
olr
to
the
union?
M
So
I
I
would
say
we
don't
have
a
lot
of
hurdles
in
in
in
accomplishing
what
we
want
to
want
to
from
a
talent
skills
perspective
when
it
when
it
comes
to
updating
our
job
descriptions.
Okay,.
A
All
right,
well,
that's
good
to
hear,
and
in
terms
of
that
operational
audit
that
didn't
happen
last
year.
What
is
the
sort
of
timeline
expectation
on
that.
M
Sure
yeah
we,
I
would
say
we
don't
have
a
firm
timeline
right
now,
we're
going
to
be
working
with
a
f
to
kind
of
solidify
that
we're
I'd,
say
right
now
for
for
dewett's
perspective,
we
are
very
much
focused
on
this
return
to
work,
so
I
I
would
say
internally
we
have
not
had
the
conversations
of
how
we
want
to
kick
that
off,
but
from
I
think,
from
a
leadership
at
a
f
level.
M
We
are
talking
about
the
the
re-engagement
of
it,
but
unfortunately
no
council
black,
but
we
don't
have
a
hard
set
timeline,
but
we'll
definitely
inform
council,
as
as
things
progress
on
that
matter.
I.
A
Agree
and
the
when
we
were
talking
with
yee
on
tuesday.
I
guess
that
was
two
days
ago
now.
You
know
it's
been
a
continual
focus
of
mine
to
figure
out
how
we
streamline
the
process
in
which
they
onboard
you
know
several
thousand
youth
each
summer,
because
I
you
know
what
my
office
ran.
A
And
so
I
understand
that
that
there's
been
some
work
on
kind
of
process,
mapping
and
trying
to
tighten
it
up
between
between
doit
and
yee
and
ohr,
which
I'm
grateful
for.
I
sort
of
I
want
to
both
underscore
the
importance
of
that
and
then
also
specifically,
it
came
up
that
the
question
of
being
able
to
keep
young
people
who
did
the
summer
success
link
program
sort
of
in
the
system
so
that
they
could
then
start
a
year-round
job,
which
is
a
program
that
we're
obviously
ramping
up,
and
we
think
is
an
important
compliment.
A
So
often
like
you
know
so
often,
where
you
kind
of
lose
young
people
who
you're
putting
on
a
great
track
is
in
the
failure
of
those
handoffs
and
we've
kind
of
set
up
a
system
where
we
inherently
dropped
them
for
four
months,
and
it
sounded
like
there
was
still
a
kind
of
do
it.
Ohr
sign
off
needed
for
a
way
to
keep
them
in
the
system.
So
I
wanted
to
ask,
I
don't
know
who,
on
this
call,
is
the
most
appropriate
person
for
that,
but
ask
sort
of
where
we
are
on
that.
B
I
know
this
was
a
topic
that
we
had
touched
on
last
summer
as
well
is,
is
to
your
point
that
they
all
kind
of
drop,
and
then
we
lose.
You
know
we
we
lose
them.
You
know
kind
of
in
that
pipeline,
and
I
know
that
we
are
working
with
with
the
a
f
cabinet
to
to
see
about
how
we
can,
or
at
least
from
a
system
side
would
keep
them
in
the
system
to
make
sure
that
we
understand
the
process
well
enough
to
understand
the
the
requirements
in.
B
Why
that
why
they
were
dropping
and
to
understand
that
if
it's
a
technology
barrier
removing
that,
but
I
don't
I
don't
know
if
sarah
or
do
you
or
you
aren't
jeanette
working
on
that
with
with
ye
and
with
hr
and
in
their
the
the
summer
programs.
E
A
That
would
be
great.
I
would
very
much
appreciate
it
perfect
and
just
like
a
little
bit
of
the
sort
of
you
know,
budget
hat
thing.
So,
what's
looking
at
where
we
were,
where
do
it
was
with
it
bending
three
quarters
the
way
through
the
year
overtime
is
over?
A
I
think
we
all
know
what
that
is,
but
it
looks
like,
but
you
do
so,
I'm
assuming
from
your
budgeting
that
you
think
that's
a
one-time
pandemic
bump,
because
you're
back
down
to
last
year's
with
your
budget
and
then
telecommunications
is
way
below
being
on
pace
for
the
year.
What
what's
going
on
with
that.
M
Yeah
and
in
council
block
you're
spot
on
on
overtime.
We
are
anticipating,
as
we
get
back
to
normal
operations,
that
that
should
even
out
from
a
telecoms
perspective,
I
think
there's
a
little
bit
of
from
our
telecom
team's
deployment
of
voip
we're
seeing
a
little
bit
of
a
cost
reduction
over
over
time.
So
I
think,
there's
been
some
work
internally
to
help
us
maintain
costs
there.
I
I
can
dive
into
a
little
bit
more.
M
I
don't
have
a
great
insider
top
of
my
head
for
any
more
specifics
beyond
the
work
that
we've
done
around
voip,
I'm
so
happy
to
follow
up
with
that.
But
I
know
from
my
conversations
with
the
managers
and
that
group
there's
been
a
lot
of
effort
to
help
maintain
costs
and
to
and
to
reduce
that
across
across
reduce
the
impact
across
the
city,
because
there's
also
telecom
charges
that
other
departments
have
as
well
beyond.
Just
what
do
it
has
in
our
budget.
A
M
Yeah
yeah,
so
we're
with
the
point
that
we
are
anticipating
a
little
bit
of
a
reduction
and
costs
overall
from
what
we've
traditionally
had.
I'm
not
the
expert
in
that
technology.
A
Okay,
so
obviously
at
some
point
we
should
be
doing
that
yep,
yep,
yeah,
okay,
all
right,
and
then
I
guess
I
wanted
to
touch
back
mike
on
so
like
I'll.
Just
I've
sit
on
the
sub
soapbox
before
I
appreciate
your
detailed
answer
in
writing
to
me
about
the
municipal
broadband
thing.
I
understand
the
point
that
we
are
not
a
like
small
town
somewhere
with
nobody
laying
any
fiber
right
and
so
we're
in
a
different
we're
a
different
spot.
A
I
still
think
that
there
are
a
variety
of
utilities
in
this
country
where
the
history
was.
Oh,
everybody
starts
thinking.
A
railroad
is
a
great
idea,
a
whole
bunch
of
rival
private
companies
start
laying
railroads
everyone's
like
yeah.
The
private
companies
have
that
covered.
Then
it
turns
out
railroads.
A
Don't
make
any
sense
if
you
don't
sync
the
time
schedules
and
eventually
you
end
up
with
unified
networks,
same
thing
with
like
water
like,
if
you
told
me,
oh
we've
got
five
private
water
companies
running
water
to
everybody
in
the
city
of
boston
like
at
some
point,
it's
like
yeah,
but
everybody
needs
water.
So
I
don't
want
them
to
be
cut
off
from
it
if
they
can't
pay
for
it,
and
so
I
just
at
a
kind
of
like
century
level
view
I
just
think
we're
headed
towards
municipal
broadband.
A
I
just-
and
it
feels
to
me
like
it's
like.
Are
we
one
of
the
first
or
one
of
the
last,
but
so
that's
more
of
a
comment
and
I
think,
since
I've
run
out
of
my
own
time,
I'll
leave
that
for
a
response
from
mike
in
the
second
round.
A
I
think
I
would
like
to
just
come
back
a
little
bit
on
that
and
then
also
just
land
again
on
the
point
that
you
were
making
about
those
billions
of
dollars
from
the
feds
and
sort
of
what
we
do
to
make
sure
that
we
get
them
for
municipal
purposes
and
not
for
the
private
side,
because
I
do
really
want
to
have
like
a
focus
on
that
and
it
sounds
like
it
would
be
helpful
for
the
council
to
understand
a
little
better,
even
going
into
the
arp
supplemental
hearing
next
week.
A
So
those
I'll
come
back
on
those
in
my
second
round
before
we
do
counselor
second
rounds.
There
is
like
I
said
this
hearing
is
also
about
authorizing
the
peg
access
fund
chief-
I
don't
know
if
you
or
anybody
on
your
team
want
to
say
a
quick
word
about
that
fund
from
doit's
perspective.
But
then
I
want
to
go
to
glenn
williams
from
bnn
and
dan
noyes
and
his
team
from
tech
goes
home
for
a
few
comments.
B
I
Thank
you,
madam
chair.
We've
been
down
this
road
before
we
have
a
couple
of
fantastic
community
partners
here,
and
tech
goes
home
in
boston,
neighborhood
network.
The
funding
which
we
receive,
and
you
accept
and
expend
through
the
21st
century
access
fund
is
funding
that
comes
from
the
fees
that
subscribers
pay
to
cable
tv.
It's
kind
of
a
legacy
thing.
I
There
are
less
subscribers
today
for
cable
tv
than
they
used
to
be,
but
we
are
able
to
be
very
creative
in
funding
these
agencies
and
helping
to
sort
of,
I
think,
bridge
the
digital
divide
with
those
dollars.
The
only
thing
I
might
add
is,
if
you
have
cable
tv
and
you're
thinking
of
shutting
it
off,
do
not
because
you
are
supporting
digital
equity
in
the
city
of
boston.
A
Great,
thank
you
so
much
mike
for
those
comments
and
and
in
terms
of
what
you're
supporting
I
will
go
now
to
glenn
williams
from
bnn
glenn.
You
have
the
floor.
N
N
I
am
proud
to
be
with
you
today
on
behalf
of
bnn,
in
support
of
this
order
to
fund
the
public,
educational
and
government
access
service.
That's
pegg
known
as
penn
when
we
say
pick
that
bnn
provides
boston's,
cable
view
as
radio
listeners
and
residents
through
the
through
the
dedication
of
our
staff.
N
We
provided
our
membership
with
free
zoom
classes
to
afford
them
the
opportunity
to
continue
their
programming
on
both
television
and
radio.
Through
this
long
pandemic,
we've
applied
for
a
grant
so
that
we
can
get
some
hot
spots,
because
what
we've
discovered
here
is
that
digital
equity
everyone
kept
talking
about
digital
equity.
N
N
Our
partnership
with
the
administration
and
teachers
of
the
boston
public
schools
has
provided
our
scholars,
a
valuable
tool
to
enhance
the
challenges
associated
with
remote
learning.
We
connected
students
with
over
900
hours
of
programming
produced
by
those
teachers
and
our
staff,
almost
half
of
which
was
live.
N
Production
live
programming
into
the
home
like
extra
help,
so
students
who
are
coming
up
with
with
their
when
it,
whatever
kind
of
tests
they
can
dial
into
bnn,
live
and
have
a
live
conversation
with
a
math
teacher
from
the
boston
public
schools
to
discuss
the
things
that
they
may
not
be
understanding.
N
They
have
a
social
injustice
and
equity
webinar
series
that
we
run
friendship
first,
which
is
a
seniors
living
program,
mass
college
of
art
and
design
and
the
conte
and
the
contributions
from
boston,
beth,
israel,
deaconess
medical
center
from
their
center
of
virology
and
vaccine
research.
We
continue
to
inform
our
neighborhoods
with
the
information
needed
to
make
the
decisions
to
enhance
their
life
because
of
the
covert
problem
that
we've
all
gone
through.
One
of
the
things
that
we've
discovered
nationally
is
is
the
appreciation
and
the
need
for
your
peg
access
stations.
N
N
I've
been
associated
with
boston,
neighborhood
network
for
six
26
years
as
a
television
and
radio
host
producer,
member
of
the
board
of
directors,
wbc
and
radio
manager,
and
now
the
general
manager
I've
seen
this
organization
grow
to
the
award-winning
access
media
center.
N
It
is
today,
I'm
not
going
to
list
all
of
the
awards,
but
one
I'm
incredibly
proud
of
this
year
is
that
we
have
won
a
national
award
with
the
alliance
for
community
media
as
the
most
outstanding
community
radio
station
in
the
country
and
we're
going
to
be
receiving
that
award
later
on
this
month.
It's
it's
very,
very
rewarding
to
see
that
we
get
that
kind
of
recognition,
because
the
cats
here
work
really
hard
to
make
sure
that
we
put
out
a
quality
product.
N
Many
of
our
memberships
being
in
media,
I
mean
we've
met
with
with
with
our
many
memberships
b.
N
media
will
also
be
available
to
provide
engineering
and
technical
support
to
the
boston,
peg
channels,
including
boston
city,
tv
city,
tv
in
boston,
kids
and
family
tv
and,
of
course,
bc
wbcnr
radio
station.
We
will
be
opening
soon.
Last
tuesday,
our
mem,
our
staff,
came
to
work
they're
at
their
desks
and
they're
working
we've
been
remote,
we're
working
remotely
we're
getting
our
building
ready
for
members.
N
N
A
Thank
you
so
much
glenn
and
thank
you
so
much
for
your
service
and
informing
the
public.
We
really
appreciate
it
and
I
think,
we're
all
fans
of
bnn
on
the
council.
Next
up,
I'm
going
to
go
to
dan
noyce
from
the
tech
goes
home
team
and
dan.
I
see
that
you've
also
got
marvin
vinay
with
you.
So
obviously
I
look
forward
to
y'all
sharing
the
floor
so
take
it
away.
O
O
So
david
david,
I'm
going
to
call
you
after
this,
so
we
can
have
a
conversation
about
that,
but
I'm
excited
to
be
damn.
D
At
least
50,
but
it
might
be
more
if
marvin
can
show
what
pocket
square
he's
sporting
today.
O
Don't
get
marvin
going
on
pocket
squares
conflict
all
right,
all
right
order,
order
order!
No!
Thank
you
for
being
here.
I
am
going
to
introduce
you
to
marvin
vinay,
who
is
our
one
of
our
latest
hires
at
teco's
home.
Our
our
new
digital
excuse
me,
director
of
advocacy,
which
is
a
a
new
opportunity
for
us,
a
big
step
for
us.
I
think
moving
forward
so
with
that,
I'm
turning
over
to
marvin
and
his
his
self-made
pocket
square
councilor
o'malley.
P
Greetings
good
morning,
chairwoman
and
the
rest
of
the
council,
as
it's
already
been
shared,
my
name
is
marvin
vinay.
I
am.
The
director
of
advocacy
for
tech
goes
home
a
leading
nonprofit
in
greater
boston
devoted
to
addressing
digital
inequity.
I'm
testifying
this
morning
in
favor
of
this
order
to
fund
the
peg
access
fund.
This
fund
provides
critical
support
for
connecting
individuals
and
families
with
digital
devices,
internet
connectivity
and
the
skills
training
they
need
to
overcome
barriers,
access,
essential
services
online
and
capitalize
on
opportunities
presented
by
the
digital
world.
P
First
of
all,
I'd
like
to
thank
the
city
council
for
your
attention
to
the
digital
inequity
over
the
past
year.
Digital
inequity
impacts,
individuals
and
families
across
boston,
especially
those
already
facing
disproportionate
barriers
resulting
from
poverty,
homelessness,
digital
access
and
I'm
sorry,
food
insecurity,
systemic
racism
and
more
covenant.
19
has
also
persistent
disparities
in
digital
access
and
reinforce
how
important
it
is
that
we
work
collectively
to
ensure
equitable,
sustainable
access
for
everyone
in
boston,
digital
devices
and
internet
connectivity,
plus
the
ability
to
use
them
effectively
are
essential
to
participating
in
school.
P
In
addition
to
continue
to
provide
each
learner
with
a
digital
device
and
internet
access,
we
launched
a
distance
starting
learning
program
that
mirrors
our
in-person
courses
created
a
covid
19
resource
page
on
our
website
and
developed
a
live
webinar
series
for
tgh
learners
and
the
general
public.
This
would
not
be
possible
without
steadfast
support
from
the
city
of
boston
and
the
funding
that
comes
through
the
pec
access
fund
working
with
more
than
180
community
partners.
P
We
prioritize
low-income
and
underserved
populations
aged
three
to
94,
including
people
without
technology
at
home,
who
are
on
or
underemployed,
have
limited.
English
proficiency
are
living
with
disabilities
and
are
experiencing
housing
instability
of
the
population.
The
tgh
serves
77
percent
of
tgh
households
have
incomes
under
thirty
five
thousand
dollars.
Ninety
percent
are
people
of
color.
Nearly
fifty
percent
are
all
from
immigrant
families
and
thirty,
four
percent
of
the
adult
learners
are
unemployed.
P
In
the
past
five
years
alone,
tgh
programming
has
served
over
21
000
learners
and
distributed
nearly
14
000
new
computers.
This
year
our
goal
was
to
serve
5
500
learners.
Through
our
programs,
though,
we
have
worked
tirelessly
to
build
our
philanthropic
support
to
marry
the
city's
essentials
commitment.
P
A
Excellent,
thank
you
so
much
marvin
and
dan
and
again
to
glenn.
We
really
appreciate
all
of
you
guys
and
I
did
want
to
get
you
all
in
so
that
counselors
could
ask
their
next
round
of
questions
before
we
do
that.
I
just
want
to
let
we
do
have
one
member
of
the
public
who
is
waiting
to
testify
and
I
think,
rather
than
making
him
wait
for
a
whole
second
round,
I'm
going
to
let
him
come
and
testify
and
then
we
will
jump
to
the
top
of
the
order
for
questions
so.
A
Q
Q
But
at
that
point
I
urge
the
city,
the
counselors
here
and
the
department
of
I.t
to
immediately
suspend
this
app
and
to
fix
the
security
issue
until
it's
been
resolved.
So
a
brief
background
for
those
who
don't
know
the
city's
new
be
local
app
and
the
way
that
I
found
out
about
it.
It
was
reported
on
the
globe
and
boston.com
about
a
month
and
a
half
ago
it
apparently
uses
federal,
coveted
funding
to
help
support
local
boston,
restaurants
and
businesses
with
a
cash
back
program.
Q
Q
They
basically
have
two
options
so
either
you
use
some
kind
of
digital
punch
card
to
reward
people
that
spend
at
boston
businesses
or
you
track
it
through
debit
and
credit
card
information,
and
they
chose
to
track
it
through
debit
and
credit
card,
and
I
actually
personally
also
agree
with
that.
There
are
many
other
programs
out
there
right
now
that
do
similar
things.
Q
Q
Q
But
what
this
does
is
that
it
asks
for
the
rather
than
the
16-digit
number
it
asks
for
the
username
and
password
for
all
of
your
financial
institutions,
via
this
third-party
platform
called
plaid,
so
for
a
reward
app
again
designed
to
help
give
back
to
boston
businesses.
The
city
of
boston
is
currently
endorsing
an
app
that,
through
a
third
party,
asks
people
to
give
them
their
username
and
password
to
do
this.
It
is
a
terrible
idea.
It
should
frankly,
never
have
been
allowed
to
launch.
Q
I
I'm
very
disappointed
that
it's
kind
of
you
know
come
to
that,
and
here
are
kind
of
the
two
reasons
and
again,
I'm
speaking
from
the
text
space.
You
should
never
ever
ever
be
asked
to
give
your
username
and
password
to
a
third
party
and
this
kind
of
breaks,
two
fundamental
internet
security
rules
and
again
these
are
for
people
that
are
more
tech
savvy,
as
opposed
to
those
who
aren't.
Q
You
should
never
give
your
credentials
to
a
third
party,
because
you
have
no
idea
what
they're
doing
within
an
app
it's
not
like
going
on
a
website
where,
for
instance,
if
you
type
in
chase.com,
you
can
see,
there's
that
green
little
lock.
You
know
that
your
connection
is
secure
within
an
app.
Q
You
have
no
way
to
know
this
for
sure
and
again
this
uses
actually
an
iframe
platform
within
the
app,
so
there's
no
way
to
know
whether
it's
secured
or
unsecured,
and
this
again
is
separate
from
whether
or
not
it
should
even
be
asked
to
begin
with.
Q
The
second
part
of
this
is
the
plaid
platform
actually
requires
this
password
to
be
stored
in
plain
text,
because
they
have
to
do
it
on
the
back
end
to
log
people
in
so
again
today,
the
city
of
boston
has
approved
an
app
asking
for
financial
institution
username
and
password
through
a
third
party,
and
this
is
exactly
what
scammers
around
the
world
ask
people
to
do.
They
say
you
know,
through
apps,
through
malicious
websites,
give
us
this
information.
They
pretend
to
be
chase.
Q
They
pretend
to
be
bank
of
america
and
we'll
we'll
help
you
with
this
and
again,
we
you
know
in
the
tech
community
have
always
said:
never
never
never
give
username
and
password
info,
particularly
to
financial
institutions
and
again
for
those
of
you
looking
within
the
app.
They
even
use
the
logos
of
the
banks,
implying
that
it
is
secure
or
somehow
partnered
with
them,
which
it
isn't
so
there's
one
last
thing
I'll
say
very
quickly
and
again,
I'm
happy
to
take
questions,
but
here's
the
information
in
addition
to
the
massive
security
issues.
Q
Here's
the
other
big
problem.
The
plan
platform
on
its
own
privacy
website
admits
it
takes
your
account
information
financial
institution
name,
account
name
account
type
account
ownership,
your
branch
number,
the
account
number,
the
routing
number
it
will
store.
All
of
this.
It
stores
your
credit
account
number
your
due
dates:
balances
owed
payment
amounts,
dates,
transaction
history,
credit
limit,
repayment,
loan
accounts
loan
or
due
dates.
Repayment
status,
balance,
identifiers
about
the
account
owners,
including
name
email,
address
phone
number
date
of
birth
and
address
all
of
this
just
to
try
to
use
a
rewards
app.
Q
So
again,
I
strongly
encourage
you
to
take
a
look
at
this
and,
in
the
meantime,
this
app
needs
to
be
shut
down.
The
city
should
not
be
supporting
and
endorsing
an
app
that
is
asking
for
this
kind
of
information,
particularly
for
a
rewards
program.
But
again
I
would
love
to
get
the
department
of
I.t
to
kind
of
give
feedback
and
hopefully
admit
this-
is
an
issue
and
shut
it
down
until
it
can
be
fixed.
A
Thank
you,
sean
and
sean.
Just
from
a
disclosure
perspective,
do
you
do
you
work
for
a
for
a
company
that
works
in
this
space.
A
Thank
you
and
yeah
I'll
just
say
I.
I
did
ask
a
question
about
this
at
the
hearing
for
the
office
of
economic
development,
and
I
know
that
what
I
heard
from
natalya
there
was
that
plaid
was
partnered
with
the
banks
and
that
you
know
it
that
it
was.
A
A
I
think,
there's
two
separate
questions
right,
there's
the
security
of
the
credentials-
and
I
guess
I
was
somewhat
put
at
ease
by
conversation
on
that
and
then
there's
the
question
of
just
people
are
not
used
to
that
kind
of
login.
Yet
on
lots
of
things
and
so
we'd
love
to
hear
a
little
bit
from
do
it
on
that.
B
So
I
mean
all
all
very
good
points.
Thank
you,
mr
riley,
for
for
bringing
this
up
in.
This
is
something
that
I'll
address
with
with
with
doe
but
yeah
the
way
it
has
been
kind
of
laid
out.
It's
it's
not
only
pulling
those
credentials,
it's
also
how
they're
how
they're
being
stored,
how
they're
being
used.
So
I
I
get
that
this
is
you
know
a
a
concern.
B
I
will
definitely
get
together
with
because
it
you
know
it
does
come
out
from
the
department
of
economic
development
and
make
sure
that
it
is
remediated
and
addressed.
So
that
is
that's
my
commitment
at
this
point,
so
I
will.
I
will
dig
into
this
and
find
out.
You
know
I
understand
when
it
launched
that
there
was
some
well,
I
I
will
address
and
circle
back
with
the
with
the
council
shortly
and
get
a
path
forward
to
remediation.
A
Great
thank
you
really
appreciate
that.
I
mean
I've
got
one
question
on
the
peg
access
fund
and
then
I'm
going
to
the
top
of
the
order,
which
I
think
is
I
think,
of
who's
here
it
is
counselor
o'malley,
but
I
I
just
wanted
to
know.
4.4
million
is
what
we're
appropriating
here.
A
I
think
that's
pretty
consistent
with
what
it's
been
in
years
past
so
to
dan's
point:
it's
not
increasing.
So
I
sort
of
wanted
to
ask
the
question
of
of
why
we've
kept
it
flat
how
that
ends
up
being
the
number
each
year
and
whether
there's
any
room
to
adjust
it.
I
Yes
thanks,
madam
chair,
the
direct
source
of
funding
is
really
peg
support
fees
that
come
from
subscribers
to
cable
tv.
I
I
I
think
we
may
have
mentioned
it
in
this
hearing
before,
but
the
the
trend
of
people
who
are
subscribing
to
cable
tv
is
going
down.
We
have
balanced
that
out
for
the
last
few
years
with
new
payments
from
verizon
who,
as
a
new
entry,
kind
of
matches,
commitments
previously
made
by
comcast,
we'll
be
getting
extra
money
if
you
will
from
from
verizon
and
in
addition,
we
foresee
that
maybe
happening
next
year.
So
there's
been
a
little
bit
of
an
offset
and
there's
probably
been
more
money.
I
It
may
be
in
next
year,
more
money
coming
in
than
will
be
expended,
we're
not
quite
sure
yet
because
we
don't
know,
we
really
don't
know
the
pace
of
disconnects
from
cable
tv.
That
really
is
what
drives
it.
We
have
been
fortunate
since
this
fund
started,
I
think,
four
years
ago,
prior
to
that,
we
did
made
more
direct
payments
to
the
boston
charitable
trust.
But
since
this
fund
started
four
years
ago,
we
have
had
these
one-time
contribution
opportunities
that
have
kept
the
amount
matching
what
has
been
spent
in
years
prior.
A
D
Thank
you,
madam
chair.
Actually,
I
stayed
on
because
I
wanted
to
follow
up
on
this
very
line
of
questioning.
You
know
I
I
was
not
totally
joking
when
I
said
do
its
total
budget
should
increase
dramatically
by
as
much
as
50.
I
know
that's,
not
realistic,
but
when
we
think
about
what
we're
asking
all
of
you
to
do,
not
only
as
it
relates
to
building
out
a
more
sustainable
network,
not
only
is
it
it
relates
to
addressing
the
digital
divide,
but
just
how
we
are
all
so
much
more
dependent
on
technology.
D
There
is
an
argument
to
be
made
that
we
need
to
fund
this
hell
of
a
lot
better.
So
that's
my
question
mike
as
it
relates
to
cable
tv
subscribers
and-
and
I
am
one
who
cut
the
cord
this
year-
I
must
admit,
and
but
but
I
will
happily
pay
a
surcharge
to
my
my
verizon
bill,
which
which
is
my
internet.
So
that's
my
question.
What
would
we
need
to
do
to
sort
of
change
that
with
either
comcast
verizon
rcn
to
allow
for
that
funding
stream
to
continue
and
grow?
D
People
are
moving
away
from
traditional
cable
television
by
and
large
you're
going
to
see
that
increase
as
streaming
services,
you
know
become
more
numerous
than
television
networks,
so
is
that
state
legislation
that
creates
that
is
it
city
legislation?
Can
you
walk
me
through
that
and
also
walk
me
through
how
we
can
change
that
going
forward
to
make
sure
that
bnn,
the
tech
goes
home,
that
all
these
other
incredibly
vital
services
remain
fully
funded.
I
Thanks,
council
o'malley,
thanks
for
the
invite
now
that
I
think
about
it.
All
of
this
was
guided
by
the
1996
telcom
act,
yeah,
that's
federal
stuff,
and
it's
it's
federal,
it's
congress
and
I
don't
see
it
getting
revisited.
If
it
did
get
revisited,
we
would
probably
lose
the
stream
of
funding
that
we
currently
have.
I
think
eddie
can
attest
to
the
fact
that
I'm
like
a
revenue
junkie,
probably
the
only
guy
in
city
hall
who
just
is
always
chasing
the
dollar.
I
The
future
is
uncertain.
Cable
tv
was
and
is
regulated
broadband.
What
everybody
accepts
now
is
not
regulated.
There
is
no
fee
attached
to
it,
so
there
is
not
a
revenue
stream
to
compensate
fart.
I
I
some
of
it
is
a
situation
of.
Let's
leave
well
enough
alone
at
the
federal
level.
I
fear
that
if
we
change
it-
and
there
have
been
some
attempts,
there
was
an
attempt
by
the
cable
industry.
Just
last
year,
fcc
issued
something
called
the
621
order.
It
will
reduce
some
of
our
funding.
I
We
watch
this
vigilantly
to
sort
of
protect
ourselves
from
it.
We
change
our
license
with
the
cable
operators
in
order
to
make
sure
some
of
our
money
is
protected.
I'm
not
really
fully
certain
what
the
future
brings.
I
can
say
that
for
the
next
couple
of
years,
I
think
we're
okay,
five
years
out,
I
don't
have
any
idea,
it's
a
fluid
situation.
I
I
don't
see
federal
law
changing,
I
don't
see
compensation
for
use
of
the
public
right-of-way,
but
in
lo
by
loca
by
broadband
providers
or
cable
providers
or
wireless
providers
changing
for
the
benefit
of
local
government
anytime
in
in
the
next
few
years.
Well,.
D
I
D
Is
there
a
way
that
we
could-
and
I
guess
I'm
spitballing
here,
but
I'm
I'm
really
curious,
because
I
think
that
this
is
a
crucial
issue
that
we
really
should
be
focused
on,
as
it
relates
to
some
of
the
infrastructure,
the
the
the
polls,
the
the
the
is
there
any
mechanism
for
the
city.
To
and
again
I
don't
want
to
suggest
that
we
should,
you
know,
go
after
the
the
providers
that
would
then
pass
the
cost
on
to
the
customers.
We
want
to
make
sure
it's
affordable.
D
One
of
the
reasons
why
I
cut
cable
because
it
was
no
longer
affordable.
Is
there
a
way,
though,
that
we
could
have
a
more
dedicated,
more
reliable
revenue
stream
using
city
trials?
So
I
don't
know
it
would
be
it
wouldn't
be
excise
taxes
necessarily,
but
some
way
to
go
after
some
of
the
telecommunication
giants.
I
D
We
will
you
and
I
will
have
to
go
to
harry
soon
and
anyone
else
that
wants
to
join
can
and
we
can
figure
this
out,
because
I
think
this
there's
a
real
opportunity
here,
and
you
know
I
I
remember-
I
actually
had
a
constituent
reach
out
to
me
around
this
time
last
year,
saying
why
the
heck
am,
I
still
being
charged
the
fee
from
my
cable
provider
for
for
sports
when
there
have
been
no
sports
overlapping
sports
and
we
were
able
to
work
with
some
of
the
providers
to
get
refunds.
D
So
I
just
want
to
make
sure
that,
as
we
talk
about
the
important
programming
that
this
city
is
is
working
with
with
great
partners
like
tedco's
home,
like
bnn
like
so
like
the
men
and
women
of,
do
it.
We
want
to
make
sure
that
we
don't
leave
money
on
the
table
and
we
also
want
to
make
sure
that
these
giant
corporations
that
are
making
billions
of
dollars,
not
in
boston
but
millions
of
dollars,
certainly
of
boston
customers,
are
paying
their
fair
share
to
make
sure
that
we
can
continue
this
programming.
D
So
we
will
follow
up
on
that,
but
thank
you
again
all
for
your
for
your
great
work.
Donald's.
O
O
So
the
bigger
that
that
pot
gets
to
be
it
opens
different
pockets
of
money
for
organizations
like
ours.
So
if
the
city
were
to
come
in
and
say
all
right,
we're
giving
you
five
million
dollars
this
year
or
whatever
that
money
might
be.
That
means
I
can
go
to
a
much
bigger
corporation
or
a
much
bigger
foundation
and
say:
hey,
the
city
of
boston
is
putting
this
in
can't
you
match
that,
so
it's
not
just
about
serving
more
people,
it's
also
about
leveraging
that
support
for
more
support
in
the
private
sector.
N
If
I,
if
I
can
just
for
one
second,
just
share
with
you
that
when
I
took
over
two
years
ago,
a
lot
of
the
equipment
and
a
lot
of
the
work
that
we
were
a
lot
of
the
material
we
were
working
with
was
old,
nasa,
stuff,
antiquated
and
old,
and
you
know
what
I
mean
by
nasa
all
these
screens
and
and
stuff
like
that,
and
in
order
to
keep
our
membership
and
and
and
attract
more
membership,
we've
had
to
upgrade
a
lot
of
our
stuff
and
technology
flies
as
dan
knows,
and
to
be
competitive
with
with
everybody
else
around.
N
We've
had
to
make
some
tough
decisions
and
upgrade
some
things
with.
Obviously,
if
there
was
more
available
funding
from
some
other
source
or
something
else
from
some
other
kind
of
grant
to
fill
out.
Let
me
know
I
mean
I'm
more
than
happy
to
to
sign
on,
for
that
and
and
the
other
thing
that
we
have
down
here,
is
we
have
years
and
years
of
of
stuff.
That
was
on
tape.
N
That
needs
to
be
archived
and
critical
stuff
of
mayor
kevin
white
man
has
anyone
anyone
here
work
with
him
before
literally
stuff
of
his,
that
is
from
our
news,
that
is
sitting
in
tapes
downstairs
that
need
to
be
archived,
so
we've
been
working
with
umass,
boston
and
wgbh
to
do
that,
but
that's
a
huge
grant
to
get
that
done
that
we
can't
spend,
because
we
have
to
I'm
just.
I
just
wanted
to
put
that
fact
out
there
that
we're
a
digital
media
center
who
could
who
needs
to
have
some?
You
know.
D
I
think
you're
right
and
bnn
you
do
so
much
with
so
little
upgrades
are
crucial,
but
we
can't
upgrade
joe
heisler
he's
got
to.
I
Apologize,
I
just
wanted
to
jump
off
of
what
jan
noyes
was
saying.
That's
why
I
stress
so
much
on
the
emergency
broadband
benefit.
If
we
can
get
citizens
our
residents
who
are
in
need
to
hook
into
these
services
and
get
this,
that's
that's
an
expense.
We
will
no
longer
be
absorbing,
as
we
quickly
did
during
the
pandemic.
The
next
fund
coming
down
the
line
is
the
emergency
connectivity
fund,
big
fund,
but
the
city's
strategy,
since
we
began
to
build
the
city
network
15
years
ago,
was
to
become
e-rate
eligible.
I
We
as
a
city
department,
provide
services
to
schools
and
libraries
and
then
get
reimbursed
with
usac
federal
e-rate
reimbursement
dollars.
That
saves
us
a
tremendous
amount
of
money
and
it
reduces
our
cost
tremendously.
Apparently
under
ecf
we
can
expand
on
that.
We
are
trying
to
explore
that
right
now,
we're
not
exactly
sure
what
we're
eligible
for,
because
I,
I
think,
council
o'malley,
as
you
well
know,
local
government
is
not
the
last
party
in
the
room
when
these
laws
are
made.
I
A
Great
thanks
so
much
matt
and
if
I
can
just
follow
up
on
that
mike
so
the
when
you
say,
expand
the
e-rate
like
is
there
a
world
in
which
we
could
provide
that
to
our
residential
I
used
to
work
at
bha,
so
I
am
always
thinking
about
and
bha
always
has
to
negotiate.
These
deals
with
verizon
and
comcast
and
they're
a
huge
headache
and,
and
so
like,
and
I
know,
they've
been
a
big
focus
of
our
pandemic
efforts.
So
I'm
curious,
like
you
know,
is
there
a
possibility
of
crossing
that
rubicon.
I
I
On
the
other
hand,
I
think
the
council
is
supported
all
along
our
effort,
we're
using
crown
fiber
to
continue
to
expand
our
network,
we're
coming
to
the
completion
of
that
big
phase
of
this
project
and
the
council
eyes
open
was
aware
that
we
were
connecting
all
of
the
boston
housing
authority
developments.
That
was
a
huge
benefit.
I
think
that
the
city
gave
to
the
housing
authority.
Now
the
idea
is
how
best
to
use
it.
A
Okay,
great,
I
want
to
let
councillor
julia
mejia
go
she's
next,
so
councilman
you
have
the
floor.
H
Yes,
thank
you.
It's
great
to
see
tech
goes
home.
We,
you
know,
as
you
all
know,
we're
a
big
supporter
of
your
work
and
have
worked
in
collaboration
in
a
number
of
different
capacities
throughout
covet.
So
I'm
just
curious:
where
do
you
this
question
is,
for
tech
goes
home?
Where
do
you
see
yourselves
in
the
next
five
years?
And
what
role
can
the
city
play
in
helping
to
support
that
vision?.
O
H
O
I
think
one,
I
think
all
it
all
it
took
for
people
to
pay
attention
to
digital
equity
was
a
pandemic
right.
So
let's
hope
we
don't
have
any
more
of
those,
but
the
other
thing
is,
I
think,
acknowledging
that
digit
likely
is
a
racial
justice
issue.
So
when
you
really
dive
into
the
data
of
who's
not
connected
it
is
it
is
the
groups
that
we
talk
about
it.
O
You
know
a
white
senior
23
of
white
seniors
can't
connect
to
telemedicine,
while
60
of
black
seniors
and
71
of
latinx
seniors
cannot
connect
with
telemedicine.
A
black
student
is
twice
as
likely
not
to
have
internet
at
home
than
a
white
student.
O
A
black
worker
is
twice
as
likely
not
to
have
basic
digital
literacy
skills
than
a
white
worker,
so
you're
looking
across
health
and
jobs
and
education.
So
in
terms
of
where
we're
going,
I
hope
there's
more
recognition
that
this
isn't
like
a
tech
issue.
This
is
an
equity
issue.
That's
what
we're
talking
about
here
also,
I
think
in
terms
of
where
we're
going
the
idea
that
what
we
do
as
just
as
tech
goes
home
can
touch
so
many
aspects
of
people's
lives.
O
You
know
our
just
our
school-based
family
program,
for
example,
gets
parents
into
schools,
and
every
study
on
the
planet
shows
that
a
kid's
grades
will
improve
for
parents
involved
in
their
child's
education.
So
my
hope
would
be
that
there'd
be
continued
investment
for
municipalities
that
the
state
would
finally
get
involved
in
this.
The
commonwealth
would
jump
in,
and
mike
mentioned
these
funds
from
the
federal
government.
I
think,
use
the
word
you're
afraid
of
the
mike.
I'm
not
afraid
of
that.
I'm.
O
They
can
come,
they
can
all
come
to
me
I'll,
spend
it
all
tomorrow,
but
really
look
at
this
as
a
long-term
strategy
to
ensure
that
all
residents
of
the
city
of
boston
have
equal
opportunity
to
the
jobs
to
the
health
care
to
the
education
that
they
all
deserve.
From
our
perspective,
we're
really
proud
of
the
work
we
do,
but
it
is
a
drop
in
the
bucket
compared
to
the
problem,
there's
140
or
so
thousand
people
in
boston
that
live
in
poverty.
Marvin
mentioned
earlier.
O
We're
serving
5
500
6
000
people
this
year
and
we're
proud
of
that.
But
we
need
to
get
to
the
point
where
we're
serving
50
000
people.
So
that
way
we
can
really
see
real
change,
not
only
in
boston
but
across
the
country.
So
I
don't
want
marvin.
If
you
have
anything,
you
want
to
add
to
that
me,
rambling,
sorry,
counselor.
P
No,
I
think
dan's
statistics
are
satisfactory
and
give
us
a
real
clear
picture
of
why
this
work
is
necessary.
I
think
what
we're
looking
for
in
municipal
partners
are
to
stretch
us
and
create
opportunities
for
us
to
identify
other
funding
sources
so
that
we
can
expand
this
work.
As
dan
mentioned.
We're
looking
at
you
know,
exceeding
the
six
six
thousand
learner
marker.
But
why
can't
we
jump
and
leap
beyond
that?
P
There's
a
huge
demand
out
there
for
students
and
families
that
are
looking
for
support
that
with
your
support
as
legislators,
we
can
actually
make
some
real
change
and
not
just
be
the
the
talk
of
the
town,
but
actually
be
action-oriented.
So
I'm
looking
to
advance
that
sort
of
work
with
your
support
and
hoping
that
we
can,
just
you
know,
formulate
a
partnership
and,
and-
and
we
can
do,
we
can
do
the
band-aids
around
making
sure
that
people
have
access.
P
But
we
also
need
to
address
the
fact
that
bandwidth
is
important
as
well,
and
so,
if
it's
not
one
thing
for
just
a
family
to
have
internet
internet
capabilities,
but
it's
another
thing
for
them
to
have
the
bandwidth
so
that
everyone
in
the
household
is
able
to
execute
their
work
and
their
responsibilities
simultaneously
and
no
one's
left
behind.
So
thank
you.
O
And
on
that
point
I
could
add,
so
we
give
the
hotspots
out
too,
like
we've
worked
in
partnership
with
mike
for
many
years,
the
average
data
usage
on
our
hotspots
that
we
give
out
is
300
gigabytes
per
month.
So
t-mobile
has
like
a
student
plan
that
they
provide
for
people.
Their
limit
is
100
gigabytes
a
year.
O
H
Yeah,
thank
you
for
that
and
to
that
point
I'm
just
curious
and
I'm
not
sure
david
might
be
able
to
kind
of
give
us
some
insight.
You
know
I
think,
about
these
free
wi-fi
hot
spots,
they're,
usually
in
touristy
areas,
and
I'm-
and
I
know
that
we've
been
talking
a
lot
about.
How
do
we
expand
it?
Look
right
now
my
internet
is
unstable.
H
I
hope
that
you
can
still
hear
me,
but
I'm
just
really
curious
about
what
you
know
what
the
city
is
doing
to
be
more
equitable
in
terms
of
sharing
the
reach
around
our
wi-fi
and
also
what
are
we
doing
as
a
city,
or
what
can
we
be
doing
to
hold
these
providers
more
accountable
to
be
more
fair
and
just
in
terms
of
their
pricing
in
terms
of
their
bandwidth
and
in
term
in
terms
of
their
offering
in
low-income
communities?
H
I
mean,
I
think,
that
it's
great,
that
we're
opening
up
our
doors
and
creating
space
for
them
to
do
business
here
in
the
city
of
boston.
But
at
some
point
we
need
to
also
set
some
standards
and
what
it
looks
like
to
do
business
here
equitably
and
the
role
that
they
play
in
doing
their
first
share
to
ensuring
that
everyone
has
access
to
high-speed
broadband
access.
And
what
does?
What
does
that
accountability
look
like,
and
what
can
we
do
to
be
a
little
bit
more
aggressive
around
that.
B
I
Sure
counselor,
I'm
guessing
what
you're
talking
about
is
what
we
know
as
wicked
free
wi-fi,
but
there
are
probably
four
different
platforms
of
free
wireless
service
provided
by
the
city
in
boston
and
as
a
general
rule
of
thumb.
I
They
are
connected
or
close
to
city
buildings.
Wherever
there
is
a
city
building,
we've
got
wi-fi
and
we're
looking
to
grow
it.
That's
that's
what
the
additional
money
I
believe
in
the
budget
this
year
is,
is
helping
to
contribute
to
the
fact
that
we
have
are
finishing.
A
major
phase
of
the
fiber
deployment
for
our
city
network
assists
us
greatly
there.
It
means
that
we
have
approximately
330
city
buildings
connected
where
we
can
project
ourselves
out
widely
wirelessly
from
those
buildings,
but
it's
kind
of
close
to
those
buildings.
I
That's
what
we're
restricted
by
right
now,
I
think
wicked.
Free
wi-fi
is
maybe
300
access
points
across
the
city
and
they
are
they're
spread
out
across
the
city.
It's
mostly
community
centers
in
schools,
in
fire
departments
and
police
stations
that
are
in
neighborhood
business
districts,
that's
kind
of
where
we
have
been
putting
it
right
now
the
libraries
have
put
out
another
300
units
on
their
own,
the
schools
and
most
of
the
schools
currently
are
inside.
I
think
the
schools
have
6
000
access
points.
I
That
law
I
mentioned
to
you,
the
new
funding
law,
the
emergency
connectivity
fund.
There
is
an
opportunity
within
that
for
us
to
expand
and
for
the
libraries
and
the
schools
to
put
wireless
outside
their
campuses
and
make
it
sort
of
a
neighborhood
hotspot
that
is
sort
of
what
we're
looking
for.
I
I
don't
want
to
over
promise.
I
mean
the
the
industry
spends
a
lot
of
time,
looking
at
what
we
can
do
and
trying
to
prevent
us
from
doing
it.
But
that's
that's
where
we
are.
H
Yeah,
no,
I
appreciate
that
and
before
I
get
the
gavel,
I
just
wanted
to
also
make
note
that
we
have
a
lot
of
higher
ed
institutions
here
who
are
occupying
a
lot
of
space
in
the
city
of
boston,
and
I
think
that
there
is
an
opportunity
to
also
invite
them
to
be
better
partners
in
this
journey.
Alongside,
and
I
don't
know
if
we're
already
doing
that.
H
But
if
we
are
great,
we
need
to
do
more
of
it
and
if
we're
not,
then
we
need
to
also
consider
that
as
a
community
benefit,
because
everyone
should
be
benefiting
from
access
to
wi-fi,
and
I
think
that
our
higher
ed
institutions
could
be
a
better
partner
in
that
space
as
well.
H
A
Great,
thank
you
so
much
counselor
mejia.
I
have
a
few
more
questions
on
my
part
and
I
did
just
want
to
also
put
back
on
record.
There
were
two
questions
that
I
cut
off
from
counselors
campbell
and
braden,
and
they
had
to
go,
but
they
I
wanted
to
get
your
answers
on
the
record,
so
one
was
counselor.
Campbell's.
Third
question
that
we
didn't
get
to
was
about.
B
So,
on
the
on
the
data
front,
it's
you
know,
and
especially
you
know
through
through
the
the
last
15
plus
months,
that
we've
went
through
through
covid.
You
know
talking
about
you,
know,
infection
rates
and
hot
spots
in
the
city
and-
and
now
you
know
many
other
things
that
we're
using
our
data
for
to
to
be
to
to
drive
our
decisions,
support
our
decisions.
B
The
way,
the
way
that
we
are
looking
at
it
right
now
is
that,
right
now,
it's
very
a
collaborative
approach.
We
do
the
the
city
in
all
its
various
departments,
do
share
a
quite
a
bit
of
information
with
with
our
our
data
and
analytics
team,
but
there
is
always
an
opportunity
to
expand
on
that
and
really
kind
of
look
holistically.
B
Anything
around
kind
of
big
data,
analysis
or
big
data.
Doing
big
data
pipelining
work,
the
more
you
kind
of
put
into
it,
the
more
you'll
get
out
of
it.
B
So
this
is
a
you
know,
I'm
in
multiple
conversations
across
the
city
around
to
open,
really
kind
of
a
lot
of
that
up
to
our
chief
data
officer
and
our
analytics
team
to
help
support
and
look
at
you
know
kind
of
the
city
holistically
as
we
kind
of
come
out
of
this
pandemic,
and
that's
really
kind
of
where
I
see
the
vision
of
of
dean
and
the
city
going
as
opposed
to
kind
of
more
of
a
decentralized
model
and
everyone
kind
of
has
their
own
pocket
of
of
of
data
and
analysis
that
they're
doing
that.
B
A
B
And
that's
and
that's
the
goal
is
to
get
really
that
real-time
useful
intel
to
the
boots
on
the
ground
that
are
actually
making
the
difference,
and
you
know-
and
it's
it's-
that
old
adage
around
data
is
using.
You
know
using
yesterday's
data
to
drive
tomorrow's
insights
and
really
making
sure
that
you
are
turning
that
around
quickly,
so
that
the
thing
about
data
is
it's
it's
an
ever-changing
thing,
so
you
know
so
you
need
to
be
moving
and
that's
why
your
focus
is
either
real-time
or
near
real-time.
B
Getting
those
insights
to
immediately
react
to
something
as
we
were
seeing
when
we,
you
know,
you
know
back
when
when
the
pandemic
started,
and
we
stood
up
our
coordinated
leadership
forum
in
the
city
where
we
were
collaborating
in
real
time.
You
know
sharing
data
as
kind
of
a
city
working
across
city
departments,
and
I
would
like
to
see
and
where
I'm
focused
on-
and
this
kind
of
touched
on.
A
bunch
of
questions
that
we
that
came
up
today
is
that
is
one
of
the
goals
of
of
coming
out
of
this
pandemic.
B
Some
of
the
good
stuff
that
we
we
were
dealing
with
through
the
last
15
months.
That
really
will
will
pay
dividends,
kind
of
coming
out
of
covet
19
that,
as
we
look
at
at
data
as
a
city
and
share
information
and
data
in
real
time
to
help
support
the
decisions
and
help
be
a
data-driven
city.
A
Yeah
absolutely-
and
I
think
this
is
you
know
now
we're
past
councillor,
campbell's
question
in
my
comment,
but,
like
you
know
the
it's
like,
I
think
that
real
time
gator
is
really
important,
but
also
also
the
more
of
a
longitudinal
sense
we
can
get
of.
A
What's
going
on,
because
I
mean
one
of
the
things
I'll
just
say
like
I'm
frustrated
by
in
our
city,
budget
book
is
like
we've
sort
of
gotten
religion
on
the
idea
of
we
should
have
metrics
and
goals
or
whatever,
but
that
they're
totally
divorced
from
context
and
what
I
mean
by
that
is
like
they
tell
me
like.
Oh,
we
had
this
many
interactions
this
year
with
teenagers.
A
You
know
of
these
ages
and
then
this
many
years
before
and
this
many
years
before,
but
they
don't
tell
me
how
many
teenagers
that
age
are
in
the
city
of
boston
and
whether
we
threw
more
money
or
less
money
at
that
at
achieving
a
static
state
right
like
I
think
we
we
have
to
get
beyond
the
sort
of
like
lip
service
numbers.
Like.
A
Oh,
look:
it's
it's
data
right
to
kind
of
the
like
how
we
how
we
paint
those
pictures
that
are
really
like
that
really
give
policy
makers
like
both
at
our
level
and
in
the
department's
right
kind
of
actionable
intelligence.
B
Absolutely
madam
chair,
I
mean
I
couldn't
agree
more
in
when
you
look
at
that.
You
know
that's
really
kind
of
on
the
performance
management
side
as
we
are
looking
to
continually
approve
improve
as
government
operations
that
you
know
to
your
point.
You
know
I've.
You
know
I've
spoken
to
a
thousand
youth.
You
know
kind
of
in
this
space.
But
what
is
the
context?
Is
that
out
of
three
000?
Well,
that's
great!
That's
one!
Third!
Is
it
out
of
50
000?
Well,
that's
not
so
good.
B
You
know
so
really
kind
of
understanding
and
really
kind
of
you
know
wrapping
around
and
getting
a
full
complete
picture
of
how
we're
actually
doing
to
really
focus
on
the
performance
management
of
that
area
or
that
initiative.
So
is
it?
Is
it
something
that
we
need
to
double
down
on?
Is
it
something
that
we
should
scrap?
Is
it
something
that
we
should?
You
know
kind
of
you
know
tweak
a
little
bit
because
obviously
we're
not
touching
as
many
people,
you
know,
as
we
would
like
to
get
kind
of
that.
A
And
then
the
third
question
that
that
I
cut
counselor
braden
off
on
was-
and
I
think,
mike
lynch
you
were
about
to
answer.
It
was
sort
of
about
what
the
plan
is
to
expand
internet
access
in
our
libraries
from
our
libraries.
I
think
you
know
just
in
general,
counselor
braden
thinking
about
just
the
the
way
in
which
the
libraries
are
this
important
location
for
digital
access.
For
you
know
for
students
for
seniors
for
our
unhoused
population.
A
I
definitely
see
that
all
the
time
I've
got
both
the
central
library
and
the
west
end
branch
library
in
my
district,
which
are
used
heavily
by
all
those
populations,
so
yeah,
if
you
could,
if
you
could
speak
a
bit
to
that,
I'd,
be
right.
I
Sure,
madam
chair,
I
don't
presume
to
speak
for
the
libraries
but,
as
you
know,
david
leonard
had
run
operations
at
the
library
before
he
was
president
and
I.t
was
a
big
part
of
his
life,
so
he's
very
much
focused
on
it.
I
know
that
their
strategic
plan
that
they
put
out
in
march
or
april
included
looking
outward
looking
outside
of
their
building
for
opportunities.
I
I
know
that
the
emergency
connectivity
fund,
which
we
touched
on
earlier,
will
allow
for
funding
beyond
their
footprint
for
the
first
time
and
again
that
is
actually
reimbursable
under
the
e-rate
program.
So
these
these
are
potentials
I
I
can't.
I
can't
speak
for
them.
I
don't
know
what
the
plan
is.
We
we
are
in
touch
with
them.
I
think
we're
meeting
next
week
actually,
but
I
think
the
opportunity
does
exist
for
them
to
do
more
wireless
outside
the
full
walls
of
the
library
to
reach.
I
think
also.
I
You
know
that
during
the
pandemic,
they
expanded
their
hot
spot
program.
I
think
they
can
look
to
expand
that
vastly
at
very
little
cost
to
themselves.
This
is
a
new
program.
The
rules
aren't
out
yet
on
how
the
money
can
get
spent
by
the
fc.
I'm
sorry
by
treasury.
I
think
I
forget
who's
who's
driving,
which
fund
when
those
rules
come
out,
we'll
have
a
better
answer.
The
concern
again
is
that
the
industry
somehow
stop
us
from
being
involved.
A
A
I
I
O
It's
the
problem
with
all
the
programs,
not
just
so.
If
no,
I'm
being
blunt
about
it,
we
our
success
rate
to
get
people
to
sign
up
for
internet
essentials,
which
is
comcast's
plan,
is
horrid.
It's
about
20
and
we
pay
for
it.
But
even
there
with
all
the
handholding
goes
on,
there's
lots
of
factors,
there's
people
who
are
afraid
of
the
isps
there's
people
who
are
afraid
of
the
government.
There
are
people
who
don't
understand
it.
Counselor
mejia
brought
up
the
point
of
language
and
culturally
appropriate
materials.
O
So
if
you
ask
anyone,
oh
how
long
is
it
going
to
pay
for
my
internet?
No
one
knows
so
I
don't
know
about
you,
but
would
I
sign
up
for
that
and
last
thing
I'll
mention
to
not
to
berate
verizon,
but
I'm
going
to
do
it.
They're
upselling,
like
there's
new
york
times
and
washington
post
stories
about,
if
you
want
to
sign
up
for
the
emergency
broadband
benefit
to
get
a
verizon
plan.
You
have
to
switch
to
a
different
plan
that,
when
ebb
money
runs
out,
is
going
to
cost
you
more
money.
O
So
it's
just
a
lot
of
stuff
that
to
mike's
point.
If
everything
about
it
is
complicated
and
you're
working
with
communities
that
are
new
to
this,
so
it's
it's
just
bound
to
fail
and
that
I
don't
mean
to
sound
like
such
a
downer.
But
it's
just
it's
such
an
opportunity
that
I
feel
like
was
wasted
by
the
fcc,
but.
A
Well
so,
but
I
guess
the
relevant
question
for
us
and
obviously
that's
enormously
frustrating
the
relevant
question
for
us
is.
Is
it?
Is
there
enough
of
a
benefit
to
the
program
for
us
to
throw
like
you
know
if
we
were
to
throw
like
a
bunch
of
people
at,
like
you
know,
sitting
in
the
libraries
and
working
with
folks
one-on-one
on
getting
them
signed
up
like
the
question
is
like?
Is
the
cost
benefit
they're
worth
it?
How
much
like?
How
much
would
it
be
per
month
for
folks
like
what's.
I
The
foundation
a
month
plus
a
hundred
dollars
for
whatever
device
you're
going
to
use
to
get
on
a
chromebook
or
whatever
and
counselor.
To
answer
your
question:
yes,
this
funding,
which
we
are
discussing
here
today
dan,
is
going
to
spend
some
of
this
money
figuring
out
videos
to
convey
to
people
how
to
walk
through
this
or
remote
trainings.
I
I
think
some
of
it
has
to
be
a
little
bit
still
remote
and
it's
hard
for
an
agency
if,
if
you
know
from
years
in
government,
madam
chair,
that
it's
hard
for
an
agency
whose
job
is
one
thing,
addressing
issues
of
seniors
to
all
of
a
sudden
change
and
become
an
expert
in
filling
out
a
federal
form.
That's
14
pages
long!
That's
and
that's
kind
of
so
it's
literally
it's
going
to
be
a
little
bit
of
like
training
the
training
to
make
it
happen.
I
O
I
would
say:
counselor
bach,
it's
not
about
getting
people
to
sign
up
for
the
ebb
it's
about
getting
them
to
sign
up
for
the
low
income
plans
that
the
carriers
provide.
So
it's
getting
people
to
sign
up
for
internet
essentials
with
comcast,
and
then
they
can
have
the
benefit
of
the
ebb,
because
comcast
will
help
them.
Take
care
of
that
or
verizon
has
a
35
a
month
plan.
If
you,
if
you
live
in
the
city
where
verizon
or
they
call
it
a
20
a
month
plant,
not
35,
but
it's
200
megabytes
down.
O
O
A
Yeah
it
just
yeah,
I
mean
it
just
anything
we
I
do
feel
I
take
your
point
mike
about
how
it's
hard
for
people
to
sort
of
learn.
Another
thing
I
think
the
reality
in
the
pandemic
is
that
we
have
frequently
asked
our
city
departments,
our
social
service
agencies,
our
nonprofit
partners,
to
become
expert
at
various
ridiculous
things.
Right
I
mean
like
we,
you
know.
A
Obviously
we
I
mean
we
literally
sent
a
bunch
of
city
of
boston
employees
to
help
the
state
clear
their
unemployment
backlog
at
one
point,
but
we
also
you
know
age
strong
has
been
signing
people
up
for
vaccines.
They've,
you
know
been
been
helping.
People
fill
out
paper
like
there's
just
been
a.
There
has
been
a
bit
of
that
in
the
pandemic
right
more
than
a
bit,
and
I
think
at
this
point
yeah
practically
everybody.
A
Everybody
works
for
the
city
knows
how
to
sign
up
for
a
vaccine
on
like
three
different
websites,
but,
but
I
guess
yeah
it
just
it
feels
to
me
or,
like
I
think,
about
our
libraries
and
how
much
our
like.
You
know
the
fact
that
at
copley
we
added
you
know
a
whole
capacity
to
help
people
with
housing
search
and
such
because
of
the
fact
that
that
was
part
of
what
the
librarians
were
doing.
It's
just
yeah.
It
feels
like
it's
very
frustrating
the
way
it's
been
set
up.
A
It
feels
like,
if
there's
this
one
time
incentive,
though
that
helps
us
get
over.
What's
already
a
very
hard
hurdle,
like
we've
got
to
figure
out
how
to
do
it.
But
it
also
brings
me
back
to
my
question
and
I
promise
we're
nearing
the
end
of
this
hearing,
but
my
question
that
got
punted,
which,
which
is
I
mean
it's
just
like
just
it's
not
a
very
compelling
patchwork.
I
just
feel
like
our
our
you
know.
A
Where
and-
and
meanwhile
I
mean
like
you
know,
south
korea's
got
everybody
with
real
internet,
and
I
just
I
guess
I
I
don't
see-
I'm
actually,
I'm
not
allergic
to
places
where
a
private
profit
motive
is
actually
going
to
drive
the
provision
of,
like
you,
know,
a
stellar
and
expensive
infrastructure.
I
I
don't
I
don't
I'm
as
frustrated
as
you
look.
The
simple
way
is
the
1996
act.
This
is
25
years
of
fade,
failed
federal
policy.
The
concept
was:
let's
make
these
guys
there's
so
much
energy.
Let's
make
them
compete
with
each
other.
Competing
they'll
fight
to
reach
every
corner
of
every
community
and
they'll
provide
an
affordable
pricing.
For
initially
it
was
cable
tv.
But
later
it's
broadband,
we
kind
of
know
that
didn't
really
work,
but
we
don't
know
how
to
turn
the
clock
back
on
25
years
of
federal
policy,
it's
impossible
right
now.
I
The
city
has
engaged
with
other
cities
in
lawsuits
to
fight
for
these
fees,
which
we're
protecting
to
fight
for
our
public
assets
in
the
right
of
way
which
wireless
companies
want
to
use.
Unfettered,
it's
a
crazy
world,
I'm
not
really
sure
what
the
future
is.
I
do
know
that
in
boston
like
if
we
talked
about
municipal
broadband,
if,
if
somebody
had
two
billion
dollars
and
said,
go
for
it,
it'd
be
fabulous,
we
could
really
build
something
sweet.
It
would
take
a
long
time.
I
It
would
take
years
five
to
ten
years,
but
I'm
not
sure
that
we
have
two
billion
dollars
or
could
figure
out
how
to
capitalize
for
two
billion
dollars.
On
the
other
hand,
the
pandemic
has
taken
the
city
of
boston
and
other
cities
and
counties
and
forced
them
to
take
care
of
their
citizens
by
by
literally
paying
for
their
connectivity,
something
we
had
never
done.
O
Yeah
counselor,
you
said
earlier:
you
use
the
the
railroads.
I
thought
a
really
good
analogy
if
we
thought
of
internet
as
water
or
electricity
yeah,
and
if
we
said
that
you
know
people
who
have
household
incomes
of
under
30
000
about
40
percent
of
them,
don't
have
internet
at
home.
O
So
if
you
said
for
a
moment
that
40
of
the
low-income
households
in
our
city
didn't
have
electricity
or
didn't
have
running
water,
it
would
be
a
national
catastrophe,
but
up
until
the
pandemic,
people
really
weren't
paying
a
lot
of
attention
to
the
digital
divide
issues,
and
I
hope-
and
this
was
I
was
really
happy-
that
comfortably
yes,
the
question.
I
hope
that
we
start
moving
towards
this
idea
of
the
internet
is
as
important
as
water
and
electricity.
I
Because
we
can
state
that
it
is
a
utility,
but
it
is
not.
It
was
not
structured
as
a
utility
and
right
now
it
is
actually
void
of
any
oversight.
Nobody
is
pushing
the
industry
in
a
particular
direction.
We
in
boston
are
a
little
bit
lucky,
comcast
and
verizon.
You
can
hate
them,
but
they
have
contributed
to
the
city
of
boston
and
during
the
pandemic
they
were
very,
very
responsive
in
the
city
of
boston.
We
work
well
with
them,
but
you
have
to
ask
yourself
a
question:
what
is
the
crazy
world
we
are
in?
I
A
A
A
Okay
yeah,
I
guess
I
just
think
I
guess
dan
to
I
mean,
like
I
sort
of
think
we're.
Maybe
at
that
moment
where
we
have
to
be
like
the
internet,
is
a
utility
and
how
we're
gonna
change
our
practice
and,
like
you
know
that
was
people
thought
there
was
a
time
in
american
cities
a
hundred
years
ago,
where,
like
access
to
a
sewer
or
septic
system,
was
a
nice
thing
that
rich
people
had
like
you
know,
and
everybody
else
like
threw.
A
Like
literally
right,
so
I
just
think
we
have.
We
have
moved
our
goal
post
before
on
what
counts
as
like
a
thing
that
everyone's
got
to
have,
and
it
just
feels
like
that's
what
the
pandemic,
because
that's
what
we've
seen
right.
I
mean
these,
like
everything
that
we
have
done
civically
in
the
last
year
has
been
reliant
on
on
the
internet.
O
Counselor,
we
have
a
wait
list
of
over
a
hundred
organizations
that
want
to
work
with
us
that
have
developed
during
the
pandemic,
because
homeless,
shelters
and
senior
housing
and
employment
organizations,
and-
and
we
have
partnerships
now
with
mgh
and
with
brigham
and
women's
like
for
telehealth
the
issue
we
have
and
that
and
I'm
going
to
have
dave
and
mike
cover
their
ears.
Is
it's
funding?
It's
just
that
we
don't
have,
even
though
our
budget
has
grown
so
much
the
demand
has
grown.
So
I
I
think
what
I
totally
agree
with
you.
O
I
think
now
is
the
time
if,
if
it's
not
now,
then
when
exactly
right
now,
but
I
think
mike-
and
this
is-
I
want
to
really
give
a
high
five
to
mike
and
david
and
the
team.
I
think
boston
is
very
lucky
relative
to
other
cities.
Also,
so
much
more
proactive,
I
mean
they
give
tech
goes
home,
a
million
dollars
a
year
via
the
pick
I
mean,
I
tell
other
city
partners
that
and
they
like
their
jaws
drop.
O
Maybe
that's
not
the
best
way
to
ask
for
more
money,
as
I
shouldn't
be
saying
that,
but
it's
I
think
boston
should
be
really
really
proud.
That
said,
we
have
a
lot
more
work
to
do.
A
Yeah,
what
and
so
you've
got
a
waitlist
of
100
organizations.
How
many
are
you
working
with.
O
About
200.,
our
biggest
issue
is
that
all
of
our
existing
partners
wanted
to
scale.
So
we
for
a
period
of
time,
took
on
zero
new
partners.
So
we've
got
like
you
know:
40
boston,
public
schools
that
we
work
with
I'm
rounding
here,
but
you
know
there
might
be
10
new
ones.
That
now
said
they
want
to
work
with
us,
but
we're
like
we
can't,
because
I'm
not
going
to
take
away
from
an
existing
partner.
O
It
just
doesn't
make
sense
for
us
in
terms
of
capacity
and
that's
it's
a
hard
thing
and
we're
doing
a
lot.
We're
having
to
tackle
issues
of
equity
where,
like
the
quincy
elementary
school,
is
a
massive
partner
of
ours,
they're
one
of
our
biggest
well.
Is
it
fair
that
the
quincy
elementary
runs?
More
tech
goes
home
for
their
families
than
say
you
know
family
high
school
like
I?
So
how
do
we?
It's
just
the
decisions
my
program
team
are
having
to
make
right
now.
O
It's
tragic
because
they're
having
to
say
no
to
people
who
are
so
worthy
of
these
resources,
but
we're
I
mean
we're
doing
everything
we
can
to
to
figure
it
out.
I
I
We
found
that
through
the
digital
equity
fund
application,
we
got
100
good
applications.
These
people
were
being
creative
about
how
to
address
the
problem
or
for
their
clients.
Our
residents
we
had
programs
like
I
want
to
get
their
name
right.
I
think
it's
little
brothers
they're
an
elderly
service
program.
I
We
were
buying
hot
spots
for
them
and
it's
you
know
this
started
14
months
ago
right
so
every
week
I've
been
saying
them
guys.
This
is
going
to
end
at
some
point.
You
got
to
figure
out
what
you're
going
to
do
here.
You
know:
have
people
figure
out
how
to
buy
their
own,
buy
yours
and
they're,
picking
up
the
expense
of
that
now,
they've
come
around
to
it
because
those
agencies
realize
they
can't
deliver
their
services
without
this
connectivity.
I
So
they
recognize
and
accept
some
of
the
responsibility
that
connectivity
might
be
a
burden
on
them
a
cost
of
doing
business,
so
things
are
still
sort
of
shifting.
I
don't
know
that
we
have
great
answers.
You
work
at
the
bha,
the
bha
put
out
an
rfp
for
rooftop
access.
I
think
starry
responded
to
it.
I
think
they're
working
with
starry.
The
idea
is
starry
beams
the
signal
it's
the
building
inside
wiring
gets
it
into
the
communities
or
maybe
they
do
wireless
outside
they're,
not
really
sure
they're
working
on
final
aspects
of
that.
But
it's
it's.
I
I
I
think
that,
because
san
francisco
just
executed
a
study,
I
guess
it
was
just
before
the
pandemic
and
the
price
tag
they
you
know.
San
francisco
is
similar
to
us,
at
least
in
terms
of
population
and
size
and
its
approach
to
solutions,
and
in
somewhat
you
know
it
it's
its
residency.
If
you
will
yeah,
they
pegged
at
a
2
billion.
A
And
yeah,
and
then
I
guess
it's
just
a
question
of
his
treasury
comes
down
with
these
regulate.
Well,
is
it?
Is
it
treasury?
You
said
you
weren't
sure,
or
did
you
change.
I
The
big
money,
the
arpa
money,
there's
money
in
there,
the
american
rescue
act,
money
is
being
funneled
through
treasu
through
treasury.
As
directed
yeah.
That's
that's!
The
big
bucket
we're
exempted
from
spending
that
to
build
out
broadband
because
we
already
have
decent
coverage
in
every
census.
Block
of
the
city.
I
That's
really
targeted
at
rural
communities.
There
was
a
great
article
in
the
near
I'll,
send
it.
There
was
a
great
act
in
the
new
york
times
on
monday.
That
said,
has
anybody
noticed
that
all
this
federal
funding
is
targeted
towards
rural
communities?
I'm
not
begrudging
small
towns
in
rural
communities,
but
I'm
just
looking
through
there
saying.
What
can
somebody
like
boston
do
and
not
seeing
a
lot
of
opportunity.
O
A
Something
about
the
visual
appeal
of
that
to
people
it's
very
frustrating,
sometimes
but
okay,
but
I
guess
and
then
but
separately
the
connectivity
grant.
Sorry
emergency
connect.
What's
the
what's
this.
I
A
And
and
and
we
think,
the
regulations
on
that
are
being
promulgated
by
whom.
A
By
the
fcc,
and
do
you
guys
know
if
anybody
I
realize
this
isn't
really
a
do
it
question?
It
might
be
an
igr
question,
but
do
you
guys
know
if
anybody
on
the
sort
of
like
representing
municipality
side
is.
I
So
I
I
belong.
We
belong
to
a
group
called
the
national
association
of
telecommunications
officers
and
advisors,
so
our
group
kind
of
specializes
in
this
stuff.
We
worked
with
the
u.s
conference
of
mayors,
national
league
of
cities
and
national
association
of
counties.
We
lobbied
met
with
and
wrote
comments
and
letters
advocating
for
some
loosening
up
of
funding
to
local
government.
I
The
I
I
could
send
you
the
the
reply
draft
order,
if
you
will,
but
the
gist
of
it,
is
that
the
law,
meaning
congress
wrote
the
bill
in
such
a
way
that
we
cannot
loosen
up
these
rules.
What
we
wanted
to
do
was
say:
let
us
be
the
providers,
let
us
act
as
the
broker
between
the
providers
and
the
need
and,
and
they
took
us
out
of
the
mix.
I
Now
I
don't
know
you
know-
nobody's
gone
to
court
over
it
yet,
but
the
law
was
kind
of
written
that
way,
so
they
weren't
completely
wrong,
but
the
the
fcc
is
is
currently
with
a
democratic
vacancy.
So
it
is
a
two-two
thai
agency,
so
chairwoman,
jessica
rose
of
warsaw
just
didn't
have
the
heft.
I
think
I
can't
believe
I'm
saying
all
this
stuff,
but
I
don't
think
she
was
able
to
carry
that
carry
that
in
in
a
different
direction.
You
know
so.
A
I
Within
that
big
bucket
of
7
billion,
we
people
who
have
e-rate
communities
these
are
these
are
dollars
that
are
going
into
e-rate.
E-Rate
is
usually
just
like
peg
fees,
peg
fees
are
a
cable
fee,
e-rate
is
actually
a
telephone
fee.
The
old
telephone
fee
access
charge
funds
e-rate,
the
7
billion
is
new
federal
dollars
being
dumped
into
a
good
portion
of
it
being
dumped
into
e-rate.
We
are
the
city
of
boston,
we
are
any
rate
provider
to
our
schools
into
our
libraries.
I
I
I
don't
know,
learning,
centers
and
bha
family
developments
or
something
you
know
something
like
that
and
that
might
get
covered
by
bps.
This
is
I
don't.
This
is
guess,
work
at
this
point,
but
that's
yes,
we
are
at
that
point
of
saying
these
are
things
we
we
speculate
on
and
it
is
I'm
trying
to
be
very
I'm
managing
expectations.
I
don't
think
that's
all.
I
A
Sounds
good,
it
might
be
a
little
more
than
10
minutes.
I
apologize
for
that,
but
I
think
with
that,
I'm
done
with
my
questions
and-
and
I
think
counselors
have
all
had
a
chance
to
say
ask
theirs.
So
I'll
just
give
you
chief,
if
you
have
any
last
words
before
I
adjourn
our
session.
B
Thank
you
very
much.
I
really
appreciate
the
the
opportunity
to
not
only
you
know
highlight
the
the
work
that
we've
done
in
a
in
a
very
you
know,
difficult
time
for
the
city
and
and
for
bostonians
and
another
work
that
we
have
done
kind
of
really
reaching
and
communicating.
You
know
the
situation.
You
know
whether
it's
you
know
you
know.
Turning
back
the
clock
a
little
bit,
you
know
you
know
how
how
hot
spots
were
cropping
up
in
the
city
of
boston
now
coming
to
the
point
where
we're
trying
to
get
people
vaccinated.
B
So
it's
been
a
it's
been
a
very
challenging
15
months,
but
you
know-
and
I
think
we
had
kind
of
touched
on
this
as
well-
is
that
there's
you
know
there's
always
opportunity
in
the
crisis
you
know
and
the
goal
is
now.
How
do
we
capitalize
on
this
and
madam
chair?
B
You
have
kind
of
kind
of
pointed
out
very,
very
succinctly,
if
not
now,
when
you
know
that
this
is
our
opportunity
to
have
a
bite
at
that
apple,
even
though
it
may
be
a
bit
elusive,
but
if
it's,
if
it's
not
now,
when
is
it
going
to
happen?
This
is
this.
Is
the
conversation
I'm
having
with
cios
across
the
country
that
you
know,
and
I
think
dan
noy
said
it
as
well,
I
mean.
Is
it
going
to
take
another
pandemic?
I
mean:
what
did
we
learn
by
this
one?
B
You
know
so
you
know
the
the
goal
would
be.
You
know
coming
out
of
this
really
kind
of
identifying
our
populations
and
and
what
is
needed
you
know,
and-
and
this
is
an
opportunity
for
us
to
kind
of
step
up,
and
I
agree
that
you
know
whether
we
categorize
this
as
a
utility
or
not.
This
is
you
know,
undoubtedly
what
the
city
of
boston-
and
you
know,
cities
around
the
country
mean
we
just
need
to
kind
of
figure
out
how
we're
going
to
get
there.
B
You
know,
and
it
it
always
takes.
You
know
it
kind
of
takes
one
to
kind
of
start
forging
the
path
and
then
the
other
cities
follow
and
a
lot
of
cities
do
look
to
the
city
of
boston.
So
you
know,
if
I
would,
I
would
love
to
you,
know
kind
of
work
together,
collaboratively
and
myself
and
mike
and
dan
and
the
rest
of
the
gang
and
figure
out
how
we
can
do
this
because,
like
you
said,
if
not
now,
when
absolutely.
A
All
right
well,
thank
you
and
thank
you
again
to
glenn
and
to
dan
and
marvin
for
joining
us
and
and
all
the
work
that
you
do
as
our
partners
with
through
the
peg
access
fund
and
with
that,
this
hearing
of
the
boston
city
council's
ways
and
means
committee
is
adjourned.
Thank
you.
All.