►
Description
Dockets #0588-0596 - Fiscal Year 2020 Budget: Department of Innovation & Technology (DoIT, Inspectional Services Department (ISD), including PEG Access Fund
A
All
right
calling
this
meeting
of
the
Boston
City
Council's,
Ways
and
Means
Committee.
To
order
for
the
record.
My
name
is
kensey
Bach
on
the
district,
8
city,
councilor,
and
also
the
chair
of
ways
and
means
this
public
hearing
is
being
recorded
and
live
streamed
at
Boston
gov,
slash
city,
Council
TV.
It
will
be
rebroadcast
on
Comcast
channel
8,
our
CNG
channel
82
and
Verizon
Channel
in
1964.
A
We've
been
having
a
budget
review
process
about
27
hearings
over
roughly
six
weeks.
Today
is
actually
the
last
day
of
that
initial
department-level
review
process,
and
we
strongly
encourage
residents
to
take
a
moment
to
engage
in
the
process
by
giving
testimony
for
the
record.
There's
a
number
of
ways
to
do
that,
and
one
that
I
want
to
highlight
is
tonight
at
6:00
p.m.
we're
having
a
dedicated
public
testimony
hearing
on
anything
and
everything
about
the
budget.
A
So
if
you
have
any
comments
on
the
budget
that
you'd
like
to
share
for
the
record-
and
you
haven't
had
the
opportunity
up
to
this
point-
please
come
at
6
p.m.
the
Zoom
link
is
on
the
public
notice
and
we
would
love
to
have
you
come
and
testify.
There
will
also
be
jumping
there
straight
to
public
testimony,
so
it's
not
a
situation
where
you
have
to
wait
for
the
hearing.
A
A
We
hope
you'll
get
we're
from
you,
and
you
know
this
has
been
a
strange
time
to
be
doing
a
budget
review
process
and
obviously
strange
to
be
doing
it
on
Zoom,
but
it's
one
of
the
most
Fortin
things
that
we
do
together
as
a
city
and
set
our
financial
priorities,
and
we
have
to
do
it
in
copan
19
times
just
like
regular
time,
so
we're
grateful
to
everyone.
Who's
been
joining
us
along
the
way.
A
Today's
hearing
is
on
dock
at
zero:
five,
eight,
eight:
two:
zero
five:
nine
Oh
orders
for
the
FY
21
operating
budget,
including
annual
appropriations
for
departmental
operations
for
the
school
department
and
for
other
post-employment
benefits
dock
at
zero.
Five,
nine
one:
two:
zero:
five:
nine
two
orders
for
capital
fund
transfer
appropriations
and
dock
at
zero:
five:
nine:
three:
two:
zero:
five:
nine
six
orders
for
the
capital
budget,
including
loan
orders
and
lease
purchase
agreements.
Collectively
those
dockets
make
up
the
mayor's
proposed
FY
21
budget
I'll
just
submit
it
back
in
early
April.
A
We
will
also
today
be
considering
dock
at
zero.
Five.
Nine
eight
order
authorizing
an
appropriation
from
the
21st
century
fund,
also
known
as
the
public,
educational
or
governmental
access
and
cable
related
fund
pursuant
to
section
53,
F
three-quarters
of
chapter
44
of
the
general
laws.
So
that's
a
special
fund
which
we'll
chat
with
our
do
it
folks
about
so
the
focus
areas
for
this
hearing
today
will
be
the
department
of
innovation
and
technology,
the
inspectional
Services
Department
and,
as
I
just
mentioned,
the
PG
access
fund.
A
I
should
say
this
is
abnormal
in
the
sense
that
normally
the
inspection
services
department
and
do
it
would
each
get
their
own
hearing
and
we've
combined
them
today,
we'll
be
hearing
from
ISD
first
and
then
turning
to
do
it.
However,
the
fact
that
we've
got
the
two
departments
here
together
does
create
an
opportunity
to
talk
about
some
of
the
some
of
the
efforts
to
streamline
and
digitize
processes
and
the
inspectional
Services
Department,
on
which
the
two
departments
have
been
collaborating.
A
So
we
look
forward
to
that
conversation
I'm
expecting
today
we're
gonna
be
hearing
from
Deon
Irish,
the
Commissioner
of
ISD,
we're
also
joined
by
chief
Patrick
Brophy
chief
of
operations,
we'll
also
be
hearing
from
Kelly
Mackey
Claudia,
Correa,
Aisha,
Miller
and
Christopher
English,
all
at
ISD,
and
then
from
do
it.
We've
got
David
ljus,
the
chief
information
officer
for
the
city
joined
by
Greg,
McCarthy
Jean
if
they
follow
thee,
Alex,
Lawrence,
Mike,
Lynch
and
any
Pinkerton
from
his
staff.
A
B
B
B
The
technology
piece
has
been
something
that
that
we
thought
was
very,
very
important
and
we
brought
in
a
number
a
new
staff
to
come
in
and
help
help
bring
technology
to
the
forefront.
We
don't
know
the
number
of
new
purchases
in
terms
of
hardware
and
software
to
get
this
up
and
ready
if
it
weren't
for
that
forward.
B
So
with
that
I
will
yield
my
time
to
Commissioner
Irish
I
do
look
forward
to
a
robust
conversation
and
I
thank
everyone
for
their
time
and
the
opportunity
to
talk
to
you.
One
last
thing:
I
do
want
to
make
sure
I
mention
and
thank
the
council
for
last
year
you
were
great
supporters
of
automation
and
great
supporters
of
digital
plans
and
we're
in
the
process
of
implementing
that
and
Commissioner.
Irish
will
talk
about
that.
B
So
that's
something
that's
been
very
important
and
we've
had
some
great
support
from
most
notably
councillor
Baker
from
Dorchester,
who
has
been
very
you
know,
forward-thinking
in
his
efforts
to
to
automate
and
increase
the
technology
and
accountability
of
ice-t
and
I
think
we're
getting
there
and
with
the
team
that
Dion
has
built
at
ISD
and
the
collaboration
with
with
IT
we're
very
lucky
and
very
blessed
to
keep
going.
So.
Thank
you
very
much
for
this
opportunity.
I
will
leave
my
time
now
to
Commissioner
Irish
things
well,
great.
A
Thank
you
so
much
chief
for
a
fee
and
Commissioner
Irish.
If
you
don't
mind
just
before
you
go
I
just
do
want
to
note
I
neglected
to
mention
my
colleagues
who
have
joined
us
so
I'm
joined
here
today
by
councillors,
Braden
I'm
from
district
9
counselor,
ed
Flynn
from
district
2
councillor
Aneesa,
Safi
George
at
law,
purged
councillor,
Lydia,
Edwards,
district
1,
councillor
aundrea,
Campbell
district
4,
councillor
Kim,
Janey,
district
7,
councillor
Matt,
O'malley,
district
6
and
councillor
Frank
Baker
district
3
thanks
so
much
Chris,
nightmarish,
you're
still
needed.
C
You
thanks
chief,
thank
you,
madam
chairman
I,
also
like
to
thank
all
these
team
members
of
the
City
Council
for
your
collective
leadership
and
making
the
city
what
it
is
we're.
Certainly
in
a
trying
time,
I
can
say
in
my
25
years
of
city
service
I've
never
been
prouder
to
be
a
part
of
city
government,
particularly
under
Mayor
Walsh's
leadership.
During
these
challenging
times,
there's
been
nothing
but
steady
and
forward-thinking
and
with
the
public
health
concerns
being
at
the
forefront
of
this.
So
I
want
to
thank
my
team
publicly
before
we
get
into
a
testimony.
C
I'm
the
senior
vice
t1
great
during
this
time,
when,
unfortunately,
as
of
today,
were
over
a
hundred
thousand
people
who
have
passed
away
from
clover
19
in
four
months,
city
of
Boston
we've
had
over
6,000
people
who
have
recovered
from
this,
and
we've
had
over
600
people,
who
are
unfortunately
passed
away
from
my
condolences
to
our
everyone.
Who's
lost.
C
Someone
know
who
I'm
going
through
some
struggle
was
their
family
and
friends
so
certainly
a
challenging
time,
but
we're
happier
eyes
d-dad
at
this
time
when
we're
needed
that
we're
able
to
serve
and
while
still
keeping
on
full,
safe
and
thanks
to
our
part
in
the
department
do
it
is
key
in
helping
us
to
provide
more
services
in
a
remote
fashion
and
enable
us
to
go
through
this
time.
But
today
we're
going
to
talk
about
the
budget.
This
is
a
different
format.
We've
gotten
the
questions
from
you
and
I.
C
Think
it's
great
that
you
had
that
working
session.
So
we
could
understand
the
things
that
you
wanted
to
hear
most
about
from
us.
We
formatted
them
in
several
buckets
so
that
we
could
answer
the
questions
coming
from
different
counselors
on
the
same
topic,
but
we'll
I'll
start
to
maybe
reference
the
questions
not
reading
them
fully
and
then
go
on
to
some
answers
and
take
questions
that
works.
A
C
So
we
had
a
question
you
wanted
more
information
about
the
short-term
rental
program
and
question
specifically
was
about
was
money
added
in
the
budget
for
STR
and
for
Colvin
19
inspections
and
how
much
has
been
spent
so
far,
there
hasn't
been
any
funds
added
for
Kovac
19
inspections
for
STR
and
the
funding
that
we
have
for
inspection
resources
allows
us
to
respond
as
needed
took
over
19
or
any
other
thing
that
falls
within
our
realm.
For
for
the
short-term
rental
program,
it
was
initially
funded
with
clerical
staff
and
also
funded
for
two
STR
housing
inspectors.
C
When
there
are
any
eligible
people
who
are
participating
in
the
short
term
rental
market,
we
also
work.
We
have
a
contract
with
a
company
called
host
compliance.
They
help
us
with
scrubbing
all
these
short
term
rental
sites
to
cross-reference
that,
with
information
on
who's
eligible
to
actually
be
on
these
sites
in
Boston,
and
we
spent
$50,000
on
that
contract.
C
A
C
I
mentioned
before
word:
enforcement
really
does
enforcement
require
work
in
the
field.
It
does
on
occasion
when
we're
having
when
there's
some
challenges,
we
have
folks
who
say
that
they're
their
own
occupants
when
in
fact
they're
not
sometimes
we
require
some
fieldwork
some
investigation,
some
interviews
to
add
to
the
technology.
C
C
I'm
gonna
pivot,
now
to
the
question
about
this
for
update
on
the
rental
registration
program.
For
that
particular
program,
we've
registered
a
hundred
and
twenty
seven
thousand
and
two
hundred
and
sixty
six
rental
units.
In
the
five
years
the
program
has
been
up
and
operating
its
inspected
over
65,000
units
that
number
increases.
Every
year
this
year
we
were
looking
to
increase
the
number
of
rental
inspections
that
we
were
able
to
do
in
a
particular
year,
but
that's
not
gonna
happen
based
on
the
pandemic.
D
Thanks,
commissioner
and
good
morning,
everyone
so
for
the
additional
dwelling
unit
program
in
FY
20
to
present
we've
had
28
total
applications.
Seventeen
have
been
issued
permits
five
applications.
I
asti's
awaiting
additional
information
on
there's
the
number
five
applications
that
permits
that
are
ready
to
issue
and
only
one
application
has
been
abandoned.
So
overall,
throughout
the
entire
program,
we've
had
61
total
applications
with
nine
of
those
fully
complete
twenty
eight
in
construction
right
now.
The
average
cost
per
unit
for
these
is
just
over
$80,000,
but
working
with
DMD.
D
D
Over
the
past
year,
we've
been
working
with
the
fire
department
and
DND,
and
the
BP
da
on
some
training
seminars
and
some
application
review
meetings
with
potential
applicants.
We've
advised
just
over
300
folks,
primarily
single-family
home
owners
and
to
family
homeowners,
but
also
architects
and
contractors
have
participated
as
well
over
the
course
of
this
past
fiscal
year.
D
During
these
sessions
applicants
you
know
present
ideas
to
us
and
the
other
agencies
and
receive
feedback
on
design
and
and
process.
We
also
have
this
posted
on
our
YouTube
channel,
so
folks
can
watch
some
of
these
sessions
moving
forward.
We
are
currently
working
with
the
fire
department
and
the
housing
innovation
lab
on
expanding
the
Adu
program
into
backyard
spaces
and
into
converted
rear
structures,
so
we're
trying
to
roll
that
out.
D
As
of
at
this
point,
we
don't
really
anticipate
Co
vat19
having
an
impact
on
the
Adu
program.
I
know
that
was
one
of
the
questions
that
came
up
during
the
working
session.
We've
seen
a
steady
application
process
and
and
interest
in
it.
So
at
this
point
we
don't
feel
that
it's
going
to
be
much
of
an
impact.
C
Yeah
I
think
the
only
impact
on
that
would
be
maybe
how
we
operate
instead
of
having
the
Emperor's
and
sessions
to
help
advise
advance
folks
that
will
be
done
even
more
fashion,
so
before
I
go
to
the
next
bucket.
That
I've
put
questions
in
this
bucket,
basically
bundles.
The
questions
that
ask
for
updates
on
our
programs
and
initiatives.
A
C
Now
we'll
talk
about
the
quality
of
life,
bundle
I
call
it.
So
there
was
a
question
about
what
I
see
how
be
operating
with
the
phasing
of
construction.
I.
Think
it's
been
pretty
widely
broadcasted
at
that
to
operate
construction
sites
in
the
city
of
Boston,
that
we
are
requiring
kovat,
19
safety
plans
and
affidavits
for
every
single
permit
those
plans.
We
put
extensive
effort
into
educating
the
contractors
and
the
public
as
to
what
they're
planning
entails
it
entails.
C
You
know
what
steps
are
taken
to
keep
our
work
as
healthy
direct
establish
if
what
practices
are
gonna
be
in
place
on-site
to
make
sure
that
we
have
physical
distance
in
what
type
of
hygiene
practices
are
going
to
be
on
site?
Will
there
be
PPE
provided
as
needed?
What's
the
communication
and
training
protocols
and
what
measures
are
going
to
be
taken
if
someone
becomes
sick
on-site?
So
those
are
the
basic
elements,
but
we
understand
that
we
need
to
do
much
more
than
that
to
help
contracts
through
the
small
contractor.
C
So
we
teamed
with
the
Office
of
Economic
Development.
We've
had
several
workshops
for
over
500
contractors
for
about
90
minute
sessions,
where
we
went
into
detail
on
how
to
do
that.
We've
created
educational
videos
that
are
published
on
a
site
in
through
social
media
channels
that
are
helpful
with,
as
well
as
other
workshops
that
we've
had
for
those
500
contractors
are
also
available
on
the
web,
as
well
as
a
checklist
and
a
best
practices
and
just
Gardens
on
how
to
create
those
guides.
C
We
have
had
over
3,000
affidavits,
a
plan
submitted
by
ISD
and
tribes
dear
now
are
being
reviewed
and
before
we
allow
sites
to
open
up
and
with
checking
out
sites
in
the
field,
so
that
that
is
going
pretty
well
and
I.
Think
that
that's
probably
a
good
model
for
for
other
types
of
things
that
are
opening
up,
that
it
will
be
extensive.
C
Education
required
and
guidance
required
before
things
are
being
allowed
to
open
up,
and
so
I
Steve's
also
involved
in
a
lot
of
other
areas
where
we
are
providing
guidance
to
make
sure
that,
as
things
are
opening
up,
that
we
are
communicating
what
there's
got
to
be
necessary
for
them
to
open
up
safely.
The
last
thing
any
of
us
want
that's
why
I'm
have
a
huge
spike
in
instead
things
back.
C
So
that's
what
we're
doing
with
when
it
comes
to
construction
and
there's
also
a
question
that
came
up
later
about
rotor
control
as
a
relates
to
construction.
Every
construction
site
has
to
have
a
pest
control,
a
rodent
control
plan.
So
that's
a
part
of
how
the
operators
well
so
we're
just
adding
a
new
requirement
with
the
Corps
mid-nineteen
safety.
C
And
there's
a
question
about
what
would
happen
if
we
find
sites
that
are
not
safe,
of
course,
we're
gonna,
educate
folks
and
give
them
opportunities,
but
ultimately
for
five
sites
that
are
not
safe,
we're
gonna,
close
them
down
and
until
we're
convinced
that
they're
they're
gonna
be
able
to
operate
in
a
safe
way
that
they
have
the
hygienic
practices.
The
PPE
in
place
to
keep
workers
safe.
C
With
them,
there
was
some
rotor
control
questions,
I'm
and
I
know.
There's
been
a
lot
in
on
the
CDC
and
in
news
stories
that
there
was
an
uptick
in
in
rad
sightings.
We
have
seen
an
uptick
here:
we've
had
about
33,
more
complaints
compared
to
the
same
time
frame
last
year.
I
think.
The
reason
why
we're
also
getting
more
site
is
because
people
see
in
rats
in
places
that
you
probably
didn't
see
before
because
of
the
closed
restaurants
and
things
like
that.
C
The
lack
of
food
sources
so
but
my
team
I'm
lucky
to
say
that
in
Boston
we
have
a
team
that
also
does
pest
control,
most
cities
and
towns.
They
do
enforcement
and
require
enforce
the
requirements
to
keep
pests
out
of
our
community.
But
we
beyond
that
we
also
do
our
own
pest
control
and
so,
where
our
daily
basis,
starting
at
4
a.m.
we
have
teams
of
inspectors
who
are
going
around
the
city
and
we're
doing
our
own
bathing
in
public
spaces
parks,
public
waiting,
swords
and
so
we're.
C
C
There
was
a
person
about
can
be
expanded,
motor
control
to
various
neighborhoods.
We
provide
voter
control
throughout
the
city,
we
monitor
it
throughout
the
city
on
several
levels.
We
have
a
dedicated
team
in
our
Environmental
Services
Division,
but
some
of
our
other
divisions
also
play
a
part
and
go
to
control
Health
Division.
They
are
their
practice,
symbol
and
controller
requirement.
I
should
say
around
food
establishments
and
Housing
division.
They're
doing
the
same
thing
when
it
comes
to
residences.
C
C
The
answer
is
that
we
routinely
evaluate
demand
for
services
around
the
city
and
look
at
how
we
should
properly
deploy
inspectors
that
we
do
change
our
staffing
pattern,
based
on
that
time
to
time
and
I
am
happy
to
report
that
we
are
going
to
add
an
additional
inspector
to
East
Boston
in
particularly
because
there
is
a
lot
of
construction
activity
there,
but
it's
also
very
high
volume
of
complaints
that
come
in.
So
there's
a
lot
of
demand
for
inspection
resources
there.
C
But
you
know
what
the
staff
now
we
actually
brought
on
some
new
inspectors
and
one
of
our
new
inspectors
will
be
in
addition
to
our
current
inspector.
Peter
Kenny
was
in
East
Boston
and
if
any
of
you
have
that
seen
the
cove
819
safety
inspection
video
here,
you
should
take
a
look
at
it.
There's
a
natural,
you
should
put
it
in
front
of
water
or
something
but
we're
gonna
have
a
disrespect
today
and
we
were
in
the
North
End
and
what
really
have
two
or
three
inspectors
assigned.
C
How
was
ice
D
positioning
itself
to
respond
to
the
new
responsibilities
to
go
along
with
covert
19
types
of
complaints
or
inspections?
So
we've
already
been
doing
that
honestly.
We've
had
to
shift
quickly
to
to
discontinue
some
of
the
inspections
that
were
a
part
of
our
regular
routine
and
take
on
new
things
when
we
had
restaurants
and
food
establishments
and
we
had
to
assist
them
and
give
them
guidance
on
how
to
shift
to
the
takeout
operations.
We've
helped
restaurants
shifter,
knowing
how
to
properly
do
sell.
Groceries.
C
We've
been
given
guidance
for
supermarkets
and
all
type
of
establishments
that
some
establishments
that
we
didn't
regularly
visit
because
they're
not
licensed
or
permitted
by
us,
but
they
they
need
guidance.
Because,
if
they're
open
under
the
essential
orders
are
the
public
health
orders,
then
we
want
to
make
sure
that
they're,
following
all
the
requirements
that
are
required.
C
E
So
the
first
question
was
about
ISD
booking
and
revenue
from
permitting
ISD
brings
in
approximately
70
million
dollars
a
year
for
the
past
years.
So
far
at
this
we
are
19.
We
have
already
hit
that
number
with
a
few
months
remaining.
Our
budget
is
closer
to
20
million
a
little
bit
under
that.
So
we
do
return.
A
substantial
amount
of
funding
to
the
general
fund
there's
also
a
question
about
the
anticipated
impact
of
her
the
19
on
our
revenue.
E
E
E
Currently,
today,
we
provide
that
service
and
bill
out
to
the
contractor
directly
after
the
service
is
delivered
on
an
hourly
rate.
That
is
a
large
burden
for
small
HR
staff
to
manage
that
overtime,
as
well
as
the
invoicing
and
collection
of
that
revenue.
We
worked
with
counsel
late
last
year
to
move
that
to
a
flat
fee
which
will
allow
us
to
collect
that
the
prior
service
increase
our
collection
rate.
E
C
I'm
fine,
as
long
as
the
council's
fine
and
I
know
that
came
up
as
a
question
as
to
whether
overtime
was
increased,
but
it
really
was
not
being
increased.
Just
reflected
different
yeah
I'll
talk
about
the
community
engagement,
particularly
the
Zoning
Board
of
Appeal
question
for
a
progress
report
on
the
music
exactly
order
signed
on
February
24th.
C
You
know
the
mayor
signed
an
order,
then
to
order
just
to
modernize
the
functions
of
the
Board
of
Appeal,
to
make
it
more
accessible
and
transparent
to
the
public,
to
increase
public
confidence
to
address
the
need
to
modernize
the
functionality,
efficiency
of
the
board.
We
intend
on
having
electronic
submissions
street-level
to
streamline
operations.
You
want
to
enable
online
applications
and
payments
or
permits
and
petitions
electronic
submission
of
plans.
We'll
get
more
into
detail
on
that.
C
Also,
it
bolsters
our
transparency
by
requiring
disclosures
of
requirements
permanent
members
for
participating
in
projects
that
they
have
interest
in
or
prohibited
members
from
having
subsequent
business
dealings
with
any
project
that
they
voted
on.
So
it
established
a
very
strong
standards
and
training
as
well.
C
It
emphasizes
that
isn't
the
importance
of
making
sure
that
our
CBA
hearings
are
accessible
to
residents
and
having
assistance
for
folks
who
may
not
be
familiar
with
the
project
with
the
process,
I
will
say
to
understand
their
rights
and
how
them
how
to
navigate
the
whatever
projects
and
to
also
ensure
that
we
have
we're
making
accommodations
for
our
language
access.
As
we
know,
this
order
was
signed
on
the
24th
with
help
for
many
members
of
the
City
Council.
C
The
first
deadline
that
would
have
come
up
would
be
the
sorry
to
April
8th
deadline,
which
would
be
to
have
a
bus
person
to
provide
the
assistance
with
understanding.
Your
rights
and
language
access
at
the
board
hearing.
We
have
not
had
a
full
world
hearing
since
the
signing
of
this
executive
order.
We
have
recently
under
14th
of
May.
We
decided
that
it
was
appropriate
to
test
the
waters
so
to
speak,
because
at
some
point
we
do
need
to
have
hearings
and
in
a
remote
fashion.
C
So
we
had
a
subcommittee
hearing
on
May
14th
to
test
the
waters
and
also
understanding
that
subcommittee
votes
to
lead
to
a
recommendation
that
can
still
need
to
go
to
a
full
hearing.
So
in
fact,
we
haven't
had
a
full
hearing.
We
intend
to
have
a
full
hearing
looking
to
have
something
before
the
month
of
June
ends
where
we
would
only
take
up
something.
There
are
matters
that
were
recommended
at
the
subcommittee
hearing
and
other
subcommittee
type
projects
that
a
small
homeowner
type
projects
dormice
decks.
C
Things
like
that
that
we
need
to
address,
but
also
not
things
that
already
been
vetted.
Have
you
been
through
a
community
process
is
going
forward.
We
understand
that
the
the
community
process
needs
to
be.
We
need
to
figure
out
the
details
on
that
we're
working
on
that
with
Neighborhood
Services
and
working
on
that
we'd.
Do
it
we're
working
on
that
the
City
Council?
We
want
to
make
sure
it
also
with
the
community.
C
We
want
to
make
sure
that
once
we
do,
we
establish
the
process
and
we're
hearing
things
that
are
controversial,
that
that
that
everyone's
comfortable
and
has
confidence
in
whatever
process
we'll
use.
So
we're
looking
to
make
the
first
meeting
that
we
have
for
meeting
that
we
have
in
June,
probably
near
the
end
of
the
month,
an
opportunity
to
really
implement
these
new
things
to
have
a
be
an
ambassador,
that's
available
to
folks
who
want
to
testify
beforehand.
C
So
they
can
understand
their
rights,
also
to
know
what
language
assistance
is
needed,
so
we
can
provide
that
accommodation.
We
are
also
looking
at
new
accommodations
that
we
need
to
provide
and
new
things
that
we
need
to
think
about
operating
in
a
virtual
environment.
You
know
we're
testing
what
I
mean.
C
Should
we
find
a
platform
that
we
feel
confident
in
that
is
secure,
but
also
something
that
is
user-friendly
and-
and
we
understand
that
once
we
do
select
that
we
need
to
educate
as
well,
so
that
everyone
understands
how
to
use
it
and
in
different
ways
not
requiring
a
computer,
making
sure
that
folks
will
participate
by
telephone,
but
also
making
sure
that
we
are
common
8
residents
who
can
only
attend
an
in-person
fashion,
that
we
can
definitely
make
an
accommodation
to
provide
impressive
opportunity
to
participate.
Even
if
it's
a
virtual
hearing
so
we're
looking
to.
C
C
So
we're
going
to
be
holding
a
meeting
by
probably
the
week
of
June
15th
we'll
have
a
a
public
meeting
where
the
board
will
take
up
an
agenda
item
to
adopt
written
policies
in
for
shape
and
procedures.
So
those
deadlines-
and
we
expect
to
meet
all
the
other
deadlines
that
are
outlined
in
executive
order,
with
the
understanding
that
trainings
that
we're
working
on
for
board
members
with
the
inspector
general's
office
from
the
state
that
their
work
in
the
movie
now
they're
not
taking
up
you're,
not
working
on
business
as
usual.
C
Just
like
right
now,
we're
focused
on
the
pandemic.
Well,
you
know
if
things
progressed
and
things
move
forward
and
fashion,
and
we
can
continue
to
reopen
things.
We
expect
to
meet
the
deadlines
and
in
fact
we
think
we've
already
met
our
very
close
to
meeting
some
of
the
technology
guide,
deadlines
that
we
said
further
out,
we'll
probably
meet
them
sooner.
But
when
we
talk
more
in
detail
about
a
plan
in
particular,
we
can
get
more
into
the
weeds
on
that.
That's
okay,.
C
F
Isd
constituent
services
will
coordinate
with
other
city
agencies
to
address
these
concerns.
The
second
question:
how
often
do
they
happen?
Neighborhood
walkthroughs
are
scheduled
weekly
by
the
constituent
liaisons.
More
often
in
the
spring
and
summer
months,
however,
scheduling
does
occur
in
the
winter
if
it's
requested.
F
Third,
are
they
done
with
community
neighbors
and
or
Civic
and
neighborhood
leaders?
So
walkthroughs
are
typically
requested
by
a
community
or
civic
group.
Anyone
from
that
neighborhood
is
welcomed
and
encouraged
to
attend,
along
with
any
interested
party,
complaints
can
also
propel
the
need
for
a
neighborhood,
walkthrough
and
complaints.
I
mean
coming
through
ist
through
phone
or
3-1-1.
C
Thank
you.
We
also
had
a
question
about
language
access
and
what
is
ice-t
doing
beyond
translating
documents
for
language
access.
Ice-T
works
closely
with
the
city's
office
of
language
access,
we're
committed
to
improving
language
access,
some
of
the
things
that
we
do
beyond
translating
documents.
We
have
language
lines.
We
are
with
the
particularly
with
the
CBA
process,
going
forward,
we're
in
our
notices,
we're
going
to
be
asking
folks
who
need
language
accommodations
to
let
us
know
so
we
can
make
that
accommodation
available
for
them
at
the
meeting.
C
We
are
bilingual
staff
is
a
key
part
of
our
language
access
as
well.
We've
also
invested
in
our
technology,
our
smart
phones.
Our
mobile
devices
now
are
enabling
greater
than
language
access
to
our
staff,
not
only
using
translation
apps
as
necessary.
They're
also
we're
also
using
it
to
use
our
internal
translators
and
have
full
being
using
being
able
to
use
the
speakerphone
function
which,
as
simple
as
it
means
that
staff
didn't
have
a
speakerphone
it
sort
of
limits.
C
C
Question
about
ice-t
outreach,
I
think
I'm
sister
Commissioner
Miller
talked
about
that,
but
I
would
also
would
like
to
add
that
we've
had
you
had
a
lot
of
plans
to
things
that
we
were
already
hoping
to
have
done
at
this
point
in
the
year
that
were
that
will
change
like
everyone
else.
Plans
will
change,
but
we
will
we're
looking
to
launch
monthly
zoning
workshops.
We're
gonna
continue
on
the
effort
was
just
gonna
readjust
how
we
do
it.
C
We
want
to
do
for
the
different
industries
and
we'll
do
it
for
community
a
particularly
around
zoning,
because
we
understand
that
there
are
a
lot
of
questions
and
I
think
some
of
it
could
be
resolved
and
I
think
we
can
gain
some
confidence
if
folks
had
a
clear
understanding
as
to
how
these
decisions
were
made
and
know
that
they're
in
most
often
a
very
objective
decisions
that
are
being
made
using
quantifiable
criteria.
So
we're
committed
to
doing
that
in
addition
to
the
neighborhood
walks
and
other
things
that
folks
find
helpful
and
informative
to
the
community.
C
So
we
had
a
question
about
technology
which
I'm
gonna,
ask
Assistant
Commissioner
Kelly
Mackie
to
talk
about
is
des.
You
understand
much
of
a
las
diez
ruled
in
terms
of
what
we've
been
doing
lately
dovetails.
Where
do
it
technology
please
available.
So
the
question
was:
what
is,
is
he
doing
particularly
around
access
to
building
plans
for
reveal.
E
So
I'll
speech
this
from
the
ISD
perspective,
we
will
continue
to
hear
a
lot
and
the
course
of
do
its
participation
as
well
very
close
collaboration.
Let's
do
it.
We've
been
able
to
make
significant
investments
of
resources
and
attention
and
to
improving
the
technology
you're
an
ISD,
we're
working
to
better
leverage,
existing
tools
and
updated
our
technologies
to
meet
our
needs.
E
We're
working
closely
with
do
it
to
use
existing
technology,
its
new
programs,
so
things
like
STR
was
a
place
where
we
partner
very
closely
with
them
to
use
our
existing
technologies
to
support
a
new
program
and
we're
also
working
with
that
in
terms
of
procurement.
So
items
like
our
plans
are
things
that
we
look
with
our
guidance
and
support
to
determine
whether
to
go
out
and
buy
something
that
meets
our
mental
needs.
We'll
work
with
that
more
citywide
approach,
some
of
the
additional
places
that
we've
placed
investment
or
in
our
staffing.
E
We
are
in
the
process
of
increasing
our
resources
around
technology
and
process
improvement.
Ist
that
includes
two
management
analysts
that
we're
currently
I'm,
not
hiring,
process
for
and
expect
to
onboard
earliest
leo
21.
We
also
are
working
with
jewett
to
more
to
project
managers
while
currently
funded
and
one
in
fiscal
year
21.
Those
analysts
and
project
managers
will
help
to
oversee
and
push
into
option
of
mobile
technologies
and
new
online
applications.
E
Then.
Finally,
we
also
have
a
additional
service.
Tech
will
be
joining
our
team.
We
have
a
fairly
small
team
I
to
support
here
at
ISD.
Today
they
do
a
fantastic
job,
but
as
our
technology
uses,
you
guys
growing
up,
it's
exceeded
what
we're
able
to
do
with
current
staffing.
So
having
that
additional
service
attack
will
be
great
to
be
able
to
support.
Staff
here
does
provide
better
support
to
constituents.
E
We
are
also
investing
in
new
hardware.
We
are
upgrading
all
of
our
technology
to
Windows
10
we've
been
able
to
pivot
desktops
to
laptops
and
tablets
to
able
to
keep
our
staff
movable
and
flexible
both
during
this
period
of
your
network,
but
also
in
the
future.
You
have
a
lot
of
oxide
meeting
with
constituents
hearings
over
at
City
Hall,
so
we're
looking
keep
local
in
one
school.
C
Think
we've
covered
the
questions.
Actually,
there
was
a
question
that
I'm
that
every
call
I
don't
have
note
here
money.
But
there
was
a
question
about
I
was
I
used,
II
mean
what
we
talked
about:
I'm
ethics
training,
one
of
the
goals
for
ISD,
is
build
upon
the
city's
already
strong
ethics.
Compliance
in
training
requirements,
recognizing
that
ISD
staff
with
the
work
that
they
do.
C
But
ethics
will
be
a
strong
part
of
it.
But
you
know
cultural
competency
was
mentioned,
so
we're
looking
to
make
sure
that
we're
giving
our
work
for
us
all
the
tools
that
we
can
provide
beyond
the
basics
to
be
the
best
that
we
can
be
and
also
to
update
ice
tea's
ethics
policy.
Through
our
Commission
bulletin.
We
actually
have
an
ethics
policy,
that's
actually
more
stringent
than
then
the
state
Ethics
law
requirements.
So
it's
always
good
for
us
to
update
our
staff.
So
they
understand
the
difference
between
what
the
state
Ethics
chapter
268
says.
A
Thank
you
so
much,
commissioner
I
really
appreciate
you
all
taking
us
through.
So
many
of
those
questions
that
councillors
had
sent
over
in
the
working
session
and
so
I'll
just
I'm
posting
the
question
order
in
the
chat
for
councillors.
I
want
to
note
that
we
were
joined
at
right
after
I
read
the
names
by
Councillor
Flaherty
at
large
councillor
Mejia
at
large
councillor
Wu
at
large
and
councillor
Arroyo
district
5,
meaning
that
we've
got
the
entire
council
in
attendance
at
this
hearing
and
and
so
I
think.
A
What
we'll
do
now
is
we'll
jump
into
a
round
of
questions
for
ISDN
and
then
we're
going
to
go
to
the
presentation
from
do
it.
A
couple
of
notes,
just
I
would
encourage
colleagues,
you
know
I
think
Commissioner
Irish
and
his
team
did
just
answer
a
bunch
of
questions.
So
you
know
if
they
answer
your
question,
we
don't
need
to
be
asked
it.
We
want
to
kind
of
move
expeditiously
through,
especially
since
we've
got
13
of
us
on
the
line
here
and
and
then
move
to
the
sort
of
second
part
of
this
hearing
focused
on.
A
G
Commissioner
Irish
and
all
of
your
staff,
it's
very
thorough
presentation
and
answering
to
many
of
our
questions
and
we're
in
an
evolving
situation.
Right
now,
so
Brighton
BC
is
just
announced
their
intention
to
bring
their
students
back
in
the
end
of
August.
I
just
was
wondering
about
concerns
about
how
we
inspection
services
are
going
to
respond
to
possible
overcrowding.
Situations
in
rentals
I
know
it's
always
a
crazy
time
right
here
for
a
moving
day,
but
in
the
context
of
kovat
19
it
seems
a
little
more
critical
to
address
the
overcrowding
issue.
I,
don't
know!
C
So
I
think
when
you
say
overcrowding,
you
probably
reform
to
be
referring
to
the
student
overcrowding
ordinance,
which
the
zoning
amendment
I
should
say
that
that
limits
the
students
to
no
more
than
four
full
under
full-time
undergrad
students
living
together
will
still
endeavour
to
enforce
that.
But
you're
correct.
C
We
are
monitoring,
what's
going
on
the
conversation
with
the
schools
and
understand,
trying
to
understand
their
plans
and
also
given
our
input
while
they're
developing
their
plans,
because
we
are
concerned
and
would
like
to
ensure
that
if
our
students
are
coming
back
to
campus,
that
that
there
are
plans
in
place
to
make
sure
it's
done
in
an
orderly
fashion
in
a
safe
fashion
and
hopefully
in
a
phased
in
fashion.
Very.
G
Good
and
we'll
keep
you
posted,
I
mean
I'm
sure
I'm
gonna
be
on
the
phone
to
you
over
the
next
few
months.
The
other
issue
was
really
in
terms
of
a
noise
ordinance.
We've
had
several
complaints
about
carwashes
I,
don't
know.
If
there's
a
way
in
terms
of
enforcement,
is
there
ways
to
technology,
to
measure
noise,
I
put
from
your
department
and
and
is
there
anything
we
can
do
to
to
address
those
issues?
Yeah.
C
Actually
I
hope
I'm,
not
given
the
incorrect
information
but
I
believe
the
Environment
Department
actually
has
the
ability
to
to
do
some
enforcement
on
there
and
they
can
I
think
they
are
able
to
take
the
go
out.
Take
meetings
and
we're
happy
to
get
back
to
you
with
more
information
on
that.
But
I
do
I
know
it's
not
something.
Ice-T
has
directed
force
to
know
in
terms
of
noise
levels
and
unless,
if
it's
related
to
a
construction
site
for
example,
then
we
concern
We
certainly
have
influence
and
how
we
can
we
we
can.
C
G
A
H
You
Thank
You
council
Bach
and
thank
you
to
commissioner
Irish
and
the
dedicated
and
professional
team
inspectional
services.
We
appreciate
the
work
that
you,
especially
during
covert
19.
Our
department
really
stepped
up
and
worked
hard
and
we're
very
professional,
so
I
just
want
to
acknowledge
the
the
work
that
your
department
has
done
over
this
difficult
period
of
period
of
time
worked
closely
with
Dan,
meaning
of
the
the
Health
Division
and
system
Commissioner
Miller
and
mr.
H
Lydon
in
the
construction
field
and
building
field,
so
just
want
to
highlight
a
lot
of
great
work
that
your
staff
is
doing
Commissioner.
Thank
you.
One
thing
one
thing:
I
wanted
to
focus
on
and
I
only
have
one
question,
because
my
all
my
questions
were
answered,
but
eeeh
B&B
enforcement.
As
investing
units.
H
But
it's
basically
a
hotel
and
they're
trying
to
they're
trying
to
be
cute
and
they're
trying
to
get
around
these
loopholes
and
I
know
we
talked
about
it
before,
but
I
just
want
to
see
what
we
can
continue
doing,
Commissioner
to
make
sure
that
you
know,
if
you
have
an
air
B&B,
it
is
properly
regulated
in
people,
aren't
using
it
as
you
loop
hole
as
a
as
a
hotel
when
they
might
provide
one
document
or
two
documents,
but
everybody
in
the
neighborhood
knows
it's.
It's
not
legit.
C
Yep
Thank
You
counselor,
you
are
correct
and
I
know,
there's
one
particular
case
in
particular,
where
someone
did
provide
the
documents
that
would
meet
the
criteria
of
owner
occupancy,
but
upon
further
investigation
and
upon
close
communication
with
you
and
members
of
the
community,
you
know
we
got
enough
information
to
trigger
us
to
do
additional
visits
and
gather
additional
information.
And
so
it's
gonna
take
that
type
of
partnership.
C
When
someone
is
that
you
know
invested
in
in
skirting
the
law,
but
for
the
most
part,
I
think
the
system
is
working
and
screening
out
folks
who
are
not
eligible,
but
those
folks,
like
the
one
that
we're
talking
about
now
will
Edition
will
require
additional
effort
from
us
and
we're
certainly
happy
and
willing
to
provide
them.
And
your.
H
Commissioner
appreciate
the
response
and
also
appreciate
the
work
you
did
in
helping
us
on
that
issue.
I
think
we're
gonna
have
many
of
these
issues,
unfortunately
going
forward,
and
my
final
comment
is
one
other
issue.
I
am
I,
am
concerned
with,
and
you
highlighted
it
during
your
presentation,
but
just
the
the
proper
role
of
pest
control
in
and
around
construction
sites.
H
You
know
is
there
when,
when
pest
control
takes
place
by
the
by
the
developer,
is
there
a
period
of
time
that
they
need
to
continue
with
the
pest
control
outreach
or
how
long
does
that
go
for,
and
how
do
we
document
that
to
make
sure
that
they
actually
did
it?
And
you
know,
maybe
maybe
we
have
to
strengthen
that
program
as
well,
because
that's
a
that's
a
quality
of
life
issue
that
I
often
hear
about
in
South
Boston
in
the
South
End
as
well.
Yeah.
C
So
they're
required
to
have
pest
control
in
place
during
the
entirety
of
the
project,
but
you
are
correct.
That's
something
that
we're
taking
a
closer
look
at
I've
heard
enough
this
week
that
I've
scheduled
a
meeting
for
next
week
just
to
talk
to
see
what
more
can
be
done.
You
know
so
we're
gonna
we're
gonna
step
up
and
see
if
there's
anything
more
that
we
can
do
on
that,
but
they
are
required
to
have
pest
control
in
place
and
so
we'll
have
to
see
what
we
can
do
on
top
of
there
Thank.
H
You,
commissioner,
thanks
for
taking
my
questions
and
again,
the
pest
control
doesn't
seem
like
it's
all
that
huge
of
an
issue,
but
when
you're
in
the
neighborhoods
of
Boston
and
your
district
city
counts
are
those
are
the
questions
people
really
ask
us
about
so
so
those
issues,
I'm
gonna,
stay
on
top
of
and
I
know.
Your
team
will
also
stay
on
top
of,
but
again
I
want
to
say
thank
you
for
the
great
work
your
team
is
doing.
Commissioner.
Thank
you.
You're.
C
A
I
C
Thanks
for
question,
actually
we
had
planned
for
me.
Sorry
for
April,
we
were
gonna
launch
our
first
zoning
workshop
for
community
I.
Think
we
had
picked
we're
gonna,
go
to
every
neighborhood,
I,
think
we're
gonna
start
with
Matapan
and
have
a
workshop
just
for
Mattapan
we're
already
working
on
the
curriculum
for
it,
and
then
things
shifted
so
that
the
plan
now
is
as
where
we
refocusing
our
efforts.
C
We
are
looking
to
now
set
those
meetings
up
again
and
in
deulim,
virtually
all
so
from
a
community
like
engagement
in
the
winter
standpoint
from
a
May
was
a
plan
safety
month
for
us.
We
actually
had
a
video
that
we
developed.
We
developed
outreach
material
and
we
were
our
plan
was
to
do
a
citywide
walk
to
go
through
every
single
neighborhood
and
do
some
visual
safety
assessments,
the
it
folks
door
knockers
to
inform
them
of
things
that
we
saw
that
they
wouldn't
need
necessary
to
our
violation
on
the
spot
unless
it
was
like
urgent.
C
We
wanted
to
educate
folks,
but
we
also
wanted
to
remind
folks
as
a
community
we
all
have
our
own
the
plane
and
making
sure
that
city
is
safe.
There
are
things
like
buildings
over
70
feet
are
required
to
give
us
our
affidavit
every
5
years,
but
if
it's
under
that
they're
not
required
to
provide
anything
to
us,
but
those
buildings
still
deteriorate.
So
we
do
have
plans
to
have
a
education
campaign
to
let
everyone
know
that
they
can.
They
have
as
much
ability
as
we
do
to
see
things
to
address.
C
I
Appreciate
that
is
there
any
effort
to
increase
capacity
or
increase
the
size
of
your
team
so
that
you
can
take
along
this
greater
capacity
I'm
trying
to
it
you've
got
a
I
think
a
fairly
significant
or
healthy
increase,
but
that's
really
due
to
some
of
the
after-hours
inspections,
so
just
wondering
if
there's
an
opportunity
to
do
more
of
that
hands-on,
which
I
think
is
wonderful.
You
really
need
probably
some
more
manpower,
Aisha
can't
as
much
as
she
can
do
a
lot.
She
I
know
that
can
do
it
all.
C
So
know
what
thankful
the
mayor
has
invested
and
given
us
more
resources,
we're
adding
five
FTEs
with
this
budget.
That's
been
recommended,
and
in
addition
to
that,
we
also
have
to
think
about
vacancies.
You
know
we
have
had
a
challenge
to
fill
some
of
our
vacancies.
We
took
a
really
aggressive
approach
and
director
of
human
resources
are
miring
and
think
she's
watching
did
a
great
job
in
the
past
six
seven
months
and
we've
reduced
our
vacancies
tremendously.
So
we
we
don't
have
numbers
non-paper.
C
Now
we
actually
have
bodies,
so
we
do
have
more
resources
that
we
can
devote
to
this
M.
We're
also
looking
to
keep
some
of
the
good
things
we
have
learned
and
how
we
can
expand
our
universe
using
technology
now
we're
having
meetings,
workshops
with
300
people,
you
know
and
doing
eventually
so
I
think
we'll
do
some
of
that.
So
they'll
help
us
to
efficiently
spend
the
taxpayers
dollars
and
use
our
resources.
I
Thank
you
very
much
in
just
an
that
different
questions
for
me
for
ISD
just
want
to
thank
you,
commissioner,
and
your
team,
because
I
know
that
everyone
from
you
down
has
just
been
out
stretched
out
during
this
time.
So
just
want
you
to
know
that
I'm
grateful
for
the
work
that
you're,
but
you
are
doing
and
your
team
is
doing.
Thank
you,
madam
chair.
Thank
you.
A
J
You
very
much
I
just
want
to
say
thank
you,
as
all
of
my
colleagues
to
the
Commissioner.
I
also
want
to
thank
a
chef
for
just
being
incredibly
responsive
to
me
and
then
I
also
absolutely
want
to
thank
easties
own
Claudia
for
their
work
and
the
amounts
of
emails
that
we've
been
going
back
and
forth
way.
J
I
think
it's
helping
us
from
everything,
from
short-term
rentals,
to
parties
in
different
buildings,
to
to
everything
so
and
I
have
to
say
that,
because
you
know
she's,
not
only
she
easties
on
but
she's
grown
up
in
this,
the
back
and
forth
and
service
to
the
community,
so
I
wanted
to
in
all
aspects
of
the
community,
immigrants,
non-immigrants
and
so
Claudia
I.
Really,
if
I
haven't
said
enough,
thank
you
I'm
saying
it
again
publicly.
Thank
you.
So
much
so
I
did
have
some
follow-up
questions.
J
Commissioner,
thank
you.
Your
data
was
great.
You
answered
a
lot
of
my
questions.
My
follow-ups
are
specifically
to
either
just
clarify
some
things.
You
said
that
East
Boston
is
another
East
lost
another
inspector
Peter
who's,
also
great
by
the
way
Peter
Keaney
has
been
wonderful
and
responsive.
Yes,.
C
J
Yeah,
okay,
no
problem
just
making
sure
then
I
wanted
to
check
in
on
the
executive
order.
Thank
you
for
going
through
all
the
stuff
that
you're
doing,
but
there
were
other
deadlines
that
are
very
important
as
well
such
as
getting
the
making.
You
know,
allow
people
to
file
for
their
plans
online,
allowing
people
to
access
plans
that
have
been
filed.
Having
electronic
information
contact
information
of
the
board
available,
they
were
within
there.
J
C
We
still
expect
to,
but
I
will
put
the
caveat
in
there's
a
lot
of
things
that
I
expected
to
do
right
now
that
I
talked
about
I,
really
that
we
haven't
gotten
to
look
at
if
the
way
that
things
are
going
now
that
is
I,
see
no
I
have
no
concern
that
we
can
meet
these
deadlines
unless
things
change
drastically.
But
if
that
happened,
we
would
be.
We
come
back
and
inform
you
of
that.
E
J
J
So
that's
that's.
My
only
question
is
that
so
that
we
can
have
access
to
that,
so
they
can
file
complaints
and
then,
finally,
on
the
pest
control
issue,
I've
been
contacted
by
the
press
about
the
just
crunching,
the
three-on-one
data
that
there's
actually
been
citywide.
A
31
percent
increase
in
rodents,
complaints
to
3-1-1
and
in
East
Boston
was
just
kind
of
me.
It's
been
a
hundred
and
fourteen
percent
increase
in
pest
issues
and
infestation.
So
I
wanted
to
know
how
you
look
at
data
from
3-1-1.
J
C
Monitored
by
Assistant
Commissioner
Leo
Bowsher
his
team:
this
is
their
focus
there.
On
top
of
the
data,
I
will
tell
you
that
when
you
screw
up
the
data,
sometimes,
for
example,
we
had
one
person
we
find
like
six
anonymous
complaints
that
were
all
bogus,
but
with
that
said,
there
is
an
uptick
in
complaints
and
Leo.
This
team
are
on
top
of
that.
J
C
Welcome
and
I'll
also
add
a
note
in
his
boss,
in
particular,
we've
seen
an
uptick
and
we've
already
done.
Some
had
some
proactive
initiatives
with
our
Health
Division
and
our
Environmental
Services
Division
have
done
at
least
two
sweeps
of
different
establishments
and
different
areas
where
we
saw
uptick
in
complaints
in
East,
Boston
and
I
know
that
he
had
walked
through
a
schedule.
Council
Braeden
before
the
pandemic
changed
that
date,
but
we're
happy
to
be
scheduled.
There.
K
You
councillor
Bach
and
Thank
You,
commissioner,
and
your
incredible
team
for
the
hard
work
and
I
have
to
shout
out
Aisha
I
think
she's
already
shout
given
numerous
expressions
of
gratitude
but
she's
a
chef,
Flavio
McAra.
All
of
my
stupid
meetings,
very
responsive
I
know
you
guys
have
a
really
hard
job.
You
know
the
midst
of
Koba
19
things
have
not
slowed
down
for
you
guys
because
of
construction
projects
enforcement.
So
I
just
wanted
to
extend
my
gratitude,
frankly,
not
waste.
A
lot
of
your
time.
I
know
how
busy
you
are
and
I
appreciate.
K
I
appreciate
you
coming
to
the
hearing
with
responses
to
the
questions
that
were
said
that
every
department
has
done
that
so
like
Thank
You,
commissioner
say
it's
time
and
thank
you
counter.
Bach.
The
only
question
I
have
is
is
one-
and
this
is
related
to
you
know.
Folks
are
still
seeing
to
listen
activity
on
some
of
the
vacant,
lots
different
parcels.
K
I
know
we
talked
about
different
strategies
for
that
curious
around
the
cleanin
or
Lena
program,
or
some
of
the
strategies
around
these
lots
given
covert
19,
given
how
the
budget
has
obviously
will
be
shifted
because
of
covert
19.
How
do
we
continue
from
the
ISD
perspective
in
the
world
from
your
team's
perspective?
Continue
to
assist
with
these
lots
where
we're
seeing
some
horrible
activity
happened,
but
again,
thank
you
to
your
team.
I
also
want
to
thank
Brophy.
I
saw
Pat.
Thank
you
as
well
for
the
work
you're
doing
and
I
really
appreciate
you
guys.
Thank.
C
You
constant
CQC
I'm,
anxious
she's
smiling,
not
only
because
of
the
well-deserved
compliments,
but
also
because
she
knows
you've
touched
on
something
else
that
was
going
to
be
ruled
out
in
me.
So
the
answer
is
yeah.
The
mayor
has
asked
us
to
come
up
with
new
initiative
to
address
this
issue
and
we're
just
gonna
have
to
we're
gonna
roll
it
out,
not
at
the
date
that
we
had
already
planned,
but
we
will
be
rolling
out
new
plans
and
ideas
on
how
we
can
better
address
this
type
of
issue.
C
In
addition
to
what
we're
already
doing
with
the
recently
formed
investigations
and
enforcement
team
that
collaborates
with
the
fire
department,
with
the
public
health
commission
on
a
regular
basis
and
that
team
has
been
extremely
effective,
particularly
during
the
pandemic,
and
dealing
with
the
public
health
type
of
complaints
that
began
to
come.
Our
way
in.
K
One
follow-up
question:
maybe
you
answered
this
and
I
apologize
if
I
missed
it,
how
does
the
new
enforcement
team
differ
from
code
enforcement
inspectors
what's
sort
of
different
there
and
I
appreciate
these
updates
as
well
and
I?
Also
want
to
thank
Chris,
English
I
know
is
also
on
here,
and
it's
been
assisting
with
problems
properties
and
that
line
of
work
too.
So,
thank
you
so.
C
The
difference,
thank
you
for
that
question.
Code
enforcement,
as
you
know,
is
a
used
to
be
a
part
of
iced
tea
many
years
ago,
but
that
that
team
of
the
officers
who
issued
the
tickets,
the
green
tickets
they're
a
part
of
the
Public
Works
Department.
They
still
work
very
closely
with
us
but
they're
part
of
an
of
that
department,
but
it
does
have
two
code
enforcement
inspectors
who
are
different.
Those
two
gentlemen.
C
Some
things
you
can
go
on
to
an
inspection
for
today
and
tomorrow
you
know,
move
on
to
something
else,
but
something
needs
repeated
or
coordinated
approaches
in
order
for
us
to
to
really
resolve
and
address
those
type
of
issues.
So
that's
why
we
form
the
team,
so
we
can
have
multi
disciplined
people
there
who
can
plan?
K
It's
really
important
the
cases
there's
so
many,
but
to
have
that
sort
of
triage
approach
really
appreciate
it
and,
of
course,
can
continue
to
consider
us
a
partner
in
the
work
me
and
my
team
here
to
support
in
any
way
we
can
appreciate
the
responsiveness,
even
in
the
midst
of
covert
19
or
some
of
these
cases
related
to
the
lots
and
construction
sites.
So
thank
you
guys
again
and
and
I
you
smiling
on
the
lien.
It
cleaner
than
Lina
tour.
Lina
Lina
me
program
that
Aisha
clearly
will
just
do
all
by
herself
is
hope.
M
M
It's
been
a
big
issue
in
my
district,
and
so
whatever
support
you
need
around
enforcement
happy
to
help
in
that
effort
also
would
love
some
breakdowns,
not
necessarily
in
this
hearing,
but
perhaps
afterwards
just
what
is
happening
in
district
7
in
terms
of
the
short
term
rentals
in
terms
of
the
mother-in-law
units
in
terms
of
what
steps
are
in
place
for
expanding
that
in
this
budget.
I
know
you
mentioned
in
your
presentation
the
overtime
for
the
After
Hours
inspectors,
and
why
that?
So,
if
you
could
just
talk
about,
why?
M
C
So
that
changes
I'm
reflects
the
fact
that
in
the
past,
for
currently
when
a
third
party
inspection
is
requested,
it
has
to
happen
off-hours.
Then
we
provide
the
service
and
then
we
invoice
and
build
the
requester
and
collect
payment.
It
takes
a
lot
of
our
resources
to
do
the
collection
and
the
collection
is
not
ours.
C
M
Excellent
excellent
I've
been
also
worried
about
capacity.
You
know,
as
we
reopen,
but
glad
to
hear
that
you're
saying
that
empty
positions
have
been
filled
and
that
this
budget
really
does
provide
what
is
needed.
Should
you
find
that
you
need
anything,
I
hope
that
you
would
would
count
on
us.
The
services
that
you
provide
the
city
are
really
important.
We
want
to
make
sure
that
you
can
continue
to
do
the
work
that
you
were
doing
so
glad
to
hear
that
there's
an
investment
in
this
budget.
Thank
you
again,
that's
it
for
me,
madam
chair.
M
A
N
Thank
you,
madam
chair
I,
think
this
may
be
a
record
for
the
least
number
of
times
you've
had
to
use
the
gavel
and
ways
and
means
hearing
so
I
shall
keep
the
tradition
Commission
to
your
incredible
team.
Thank
you
for
the
great
work.
It's
pretty
amazing
that
is
Dee
has
finally
brought
the
English
and
the
Irish,
together
with
our
Commissioner
and
his
chief
of
staff,
so
well
done
commish.
You
had
mention
this
in
your
opening
remarks.
You
did
a
really
thorough
sort
of
overview
of
some
of
the
questions
that
we
posed
so
I
think
I.
N
Think
I
just
missed
this
line
item
c1
200,
which
is
overtime,
which
includes
the
biggest
increase
of
this
budget,
about
1.5
mil
just
under
1.5
million
dollars.
But
you
had
said
in
your
remarks
that
actually
that
didn't
reflect
a
large
overtime
increase.
Can
you
just
expand
on
that?
I
think
I
just
missed
the.
What
did
what
that
number
reflects?
Yeah.
C
E
Yes,
I
think
just
explaining
this
in
a
few
different
ways
is
helpful,
but
yes,
so
this
is.
This
is
a
service
that
was
previously
provided
as
a
we
collected,
the
feeds
after
the
service
was
delivered
from
the
contractors
based
on
the
hours
delivered
and
overtime
by
our
by
our
staff.
Here,
as
the
Commissioner
pointed
out,
that
came
with
a
large
administrative
burden,
our
HR
staff
needed
to
process
the
overtime
as
well
as
processing
the
invoices
and
then
chase
down
loads.
E
Those
owed
fees
as
collectibles.
Our
collection
rate
was
good,
but
it's
not
at
a
hundred
percent.
So
some
of
that
that
funding
was
not
recovered.
This
change.
We
based
our
theory
based
our
budget
request
on
historic
data
and
what
we
needed
in
the
past
to
cover
this,
but
the
budget,
it's
covering
the
overtime
that
we'll
need
to
deliver
this
service,
but
we
will
see
a
parallel
revenue
stream
in
terms
of
the
fee.
That's
coming
in.
N
N
C
So
he
just
died
today.
Yes,
please,
over
times
money
spent
last
year
was
probably
the
same
as
what
we
budgeted
for
this
year.
It
just
didn't
so
overtime
budget
may
have
said
400,000
last
year,
but
in
fact
we
incurred
more
overtime
costs
than
that,
but
it
was
taken
off
the
books
based
on
the
reimbursements
and
the
collectibles
sure
it's
not
reflected
in
a
different
fashion,
because
it's
an
upfront
fee.
Okay,.
N
I
totally
get
that,
and
let
me
you
know,
add
my
voice
to
the
chorus
thanking
heishi
and
just
your
incredible
team.
This.
This
is
my
tenth
budget
and
almost
annually
we've
limited
the
fact
that
I
and
I
think
many
of
my
colleagues
I
think
it's
been
brought
up
by
their
questioning.
While
we
incredibly,
we
value
incredibly
the
great
work.
N
You
do
often
feel
that
ISD
is
understaffed,
because
the
workload
is
so
massive
and
is
expanded
and
I
fear
that,
as
we
begin
sort
of
the
some
semblance
of
a
recovery
in
a
post
Cove
at
19,
that's
going
to
continue
so
I
often
ask
about
overtime,
I'd
love
to
see
you
get
more
inspectors
and
I.
Think
that
you
know
it
is
so
important,
we're
seeing
now,
obviously
a
slowdown,
but
still
you've
had
situations
where,
even
during
the
freeze,
there
were
still
some
contractors
who
were
proceeding.
So
we
had
to
send
inspectors
up.
N
There
was
other
work
that
was
left
essentially
abandoned
and
not
secured.
We've
had
to
send
expect
inspectors
out
so
I.
Your
job
is
incredibly
important
and
everyone
on
your
team
I
know
works
incredibly
hard
for
the
city
and
I
would
just
again
urge
that
anything.
We
can
do
to
make
sure
that
your
staffing
levels
reflect
the
sheer
volume
of
work
we
need
to
be
doing
so.
I
will
continue
to
push
that
very
grateful
for
the
good
work
that
you
do
and
then
just
briefly,
I
guess
this
is
somewhat
similar
to
the
overtime
contracted
services.
N
C
E
N
Again,
I
mean
it's
well
one
hundred
twelve
thousand
dollars.
I
don't
mean
to
poopoo
it.
It's
a
large
amount
of
money
with
a
twenty
million
dollar
budget.
It's
not
a
driving
factor
and
I
hope,
Kelly
your
prognostication
is
right
and
that
the
construction
boom
does
continue.
Obviously,
I
think
that
we're
all
gonna
sort
of
wait
and
see
what
the
post
ovid
world
looks
like
so
appreciate.
N
All
your
great
work,
everybody
again
anything
we
can
do
to
support
you
Commission
your
team,
particularly
as
it
relates
to
having
the
proper
staffing
levels
to
address
the
myriad
concerns
we
stand
with
you,
but
thank
you
all
and
it's
great
to
see
all
of
your
faces
be
well
and
be
safe.
Thank
you,
madam
chair.
Thank
you.
Thank.
O
Good,
thank
you,
madam
chairman.
That's
good
to
see
Dionne
back
healthy,
and
so
you
went
through
that
experience
and
also
sorry
for
your
loss.
They
would
like
me
you're
wired.
Like
me,
you
would
taking
calls
from
the
hospital
which
obviously
I
appreciate
and
always
attention
to
detail,
and
also
just
great
hard-working
city
employees.
O
As
so
many
folks
I
know
the
number
of
the
folks
on
the
screen
and
I'm
looking
at
in
so
many
other
city
employees,
we,
the
Boston,
City
Council,
would
put
so
much
on
you
over
the
last
several
years
that
was
chair
of
government
ops
I
mean
between
the
rental
inspections
sandwich
boards,
the
Airbnb
I
mean
you're
a
department
that
tends
to
do
more
every
year
with
less
and
so.
I
would
concur
with
my
colleague
the
previous
speaker
that
we
probably
should
look
at
getting
you
more
inspectors
and
giving
you
more
tool.
O
Do
the
job
that
you
guys
do.
I
have
to
compliment
the
commissioner
in
a
thorough
presentation
answering
all
the
questions
that
I
had
submitted
through
the
working
session.
So
no
need
to
reassess
toin
to
take
this
opportunity
to
thank
you
for
the
work
that
you
do
for
the
work
that
is
d-does
great,
a
great
department
in
our
city.
Doing
a
multitude
of
things
as
I
had
just
rifled
a
lot
from
when
the
stuff
that
Jill
does
Sharon,
Danny
housing,
oversee
environment,
rodent
control.
O
We
are
experiencing
an
uptick
in
in
rodent
control
issues,
so
I'm
sure
Leo
and
his
team
over
there
with
Bobby
chana,
Jonah
rig
and
others
have
I,
have
things
under
control.
So
as
we
move
forward
and
get
through
this
pandemic
and
start
to
reopen
your
department,
arguably
it's
probably
going
to
be
one
of
the
ones
we
lean
on
the
most
for
guidance
as
we're
dealing
with
we're
dealing
with
housing
issues.
We're
dealing
with
businesses
trying
to
reopen
we're
gonna,
be
dealing
with
housing
issue
to
health
issues
as
well.
O
A
O
A
P
E
The
majority
of
that
spend
is
for
our
microfilm
and
scanning
of
plans
after
issuance,
that's
forgets
to
our
core
records
and
for
advertising
that
the
Boston
Herald
for
our
or
of
appeals
work.
In
addition
to
that,
we
do
have
some
smaller
smaller
agreements,
not
contracts.
The
service
orders
with
minority
and
generally
things
like
items
outreach
but
are
generally
smaller.
Most
of
our
contracts
are
done
through
purchasing
and.
E
P
P
A
P
So
thus
I
said,
thank
you
for
that
and
then
on.
The
second
question,
which
may
be
your
department,
may
not
be
your
department
as
we
move
forward
with
reopening
the
city,
and
we
put
in
sort
of
these
health
and
safety
protocols.
Is
it
gonna
fall
to
you
to
do
those
inspections,
or
is
that
gonna
go
to
code
enforcement
and
public
works
who's
gonna
be
responsible
for
you
know
when
somebody
calls
in
and
says
this
business
isn't
following
safety
protocol,
whose
job
is
it
to
do
those
inspections
for
the
city
right
now,.
C
P
So
it
I
could
foresee
that
that's
probably
gonna
be
one.
It's
probably
an
entirely
brand
new
situation
for
ist
I.
Don't
think,
there's
anything
else
in
the
same
vein,
and
so
in
terms
of
this
budget
is
there
a
funding
increase
that
would
I
echo
you
know
I,
he
was
the
most
recent,
but
councillor
Malley
with
kind
of
the
understaffing
it
does.
Do
you
have
the
money
in
this
budget
essentially
to
meet
those
needs?
Do
you
think
or
is
it?
P
C
We
have
the
funding
and
the
resources
to
meet
the
need,
and
we
also
have
commitment
on
investments
to
increase
our
efficiency
and
our
effectiveness.
A
lot
of
deaths
gonna
be
using
technology,
some
of
that's
going
to
be
improving
our
processes,
but
the
number
of
people
that
we
have
is
sufficient.
The
work
is
going
to
shift,
but
this
is
a
temporary
shift
based
on
an
emergency
situation.
So
we
will.
A
L
Yes,
can
you
hear
me
stable
I
just
wanted
to
just
quickly
give
a
shout
out
to
commissioner
Dionne.
We
both
are
dorchester
bears
so
just
the
hi
all
the
way
and
to
your
entire
team
for
your
hard
work
and
dedication.
You
guys
have
been
extremely
helpful
to
our
office,
navigating
a
lot
of
the
calls
that
we've
gotten
through
constituents,
so
I
appreciate
you
and
Aisha
for
her
work
and
making
sure
that
things
get
done.
I
just
have
a
few
questions,
one
of
the
goals
of
ISD.
What
to
make
improvements
to
the
CBA.
L
You
mentioned
that
people
will
be
able
to
be
correct,
interpretation
and
backs
of
CBA
hearings.
Can
you
let
us
know
when
we
can
expect
that
program
to
be
put
in
place?
In
addition,
in
regards
to
translation,
as
we
think
about,
as
we
think
about
ways
to
remove
barriers
to
engagement,
what
if
any
opportunities
exist
for
meetings
to
be
provided
food
and
childcare?
We
know
that
those
things
can
be
a
little
bit
expensive,
but
what
opportunities
exist
in
partnering
up
with
other
nonprofit
organizations
and
other
groups,
and
maybe
even
small
businesses,
to
kind
of
help
support?
L
We
will
be
some
barriers
to
engagement,
would
love
to
explore
that
and
work
with
you
to
make
those
things
happen,
I'm
impossible
and
then
just
curious.
Can
you
talk
a
little
bit
more
about
the
workshops
that
you've
been
holding
for
contractors?
How
many
have
you
done
so
far
how
many
people
have
participated
and
where
were
these
workshops
offered
and
what
are
they
offered
in
multiple
languages?
And
thank
you
again
for
all
that.
You.
C
Can
foster
so?
The
first
question
was
about
the
CBA
and
when
we
plan
to
to
have
translation
assistance
available,
we
plan
to
have
that
in
place
before
we
had
first
full
hearing,
which
is
likely
to
be
near
the
end
of
this
month,
with
small
small
project
criteria
being
employed
things
that
have
already
been
vetted
at
that
type
of
thing.
So
we
plan
to
implement
as
many
of
those
improvements
as
we
can
now.
C
The
other
question
was
about
to
workshop
that
we've
had
we
had
four
workshops
in
partnership
with
the
Office
of
Economic
Development.
We
had
them,
I,
think
two
of
them
wands
own
and
tour.
On
WebEx,
we
used
evite
of
things
to
get
folks
to
sign
up.
First,
one
of
our
workshops,
I
think
the
first
one
had
capacity
of
200
and
so
without
quickly.
Overall
with
but
people
attend
those
workshops
but
not
attending
the
workshop.
C
L
C
So
you
know
we're
always
trying
to
assess
it,
improve
and
see
how
we
can
do
better.
It
would
make
it
show,
remove
barriers,
I'm,
not
an
expert
on
it.
That's
why
we
also
work
closely
with
the
mayor's
office
of
language
access,
but
when
we
identify
barrier
we
try
to
find
ways
to
accommodate
I.
Think
we've
done
that
without
particularly
the
small
with
a
CBA
subcommittee
meetings.
Typically
during
the
days
have
to
get
child
here.
Those
meetings
at
helm
on
a
Thursday
evening
once
a
month.
So
you
know
and
we're
willing
to
do
things
like
that.
C
I
think
having
these
remote
sessions
now
is
also
going
to
help
people
at
this
particular
time.
But
as
Dee
as
we
evolved
back
into
having
in-person
meetings,
then
then
we're
opening
to
see
it
open
to
seeing
how
we
can
accommodate
people
to
make
sure
that
everyone
gets
to
participate
and
have
their
voice
heard.
L
Thank
you,
I'm,
not
one
to
hold
anyone
hostage.
Just
for
the
sake
of
holding
you
all
hostage.
I
think
you
guys
have
done
such
an
amazing
job
at
answering
all
of
our
questions.
Thank
you
so
much
for
the
amazing
presentation
and
looking
forward
to
continuing
to
partner
and
work
alongside
your
office
to
serve
our
constituents.
Thank
you.
A
Thanks
so
much
councillor,
Mejia
we'll
jump
now
to
my
questions
and
then
and
then
we'll
be
going
to
do
it
for
their
presentation
and
questions.
So,
commissioner,
I
guess
one
question
I
had
is
sort
of
circling
back
on
the
technology
piece
and
the
electronic
plans
review,
and
forgive
me
this
might
have
been
in
Kelly's
or
someone's
remarks,
but
just
I
know
you
all
had
issued
an
RFP
on
that
front.
Where
is
that
RFP
sort
of
what's
the
status
of
that.
C
A
E
We
Department
specific
solution:
we've
gotten
some
additional
guidance
and
all
I.
Do
it
speak
to
this
in
more
detail
and
they're
forced
to
he'll
be
hearing,
but
we've
gotten
some
guidance
from
that
that
we
may
be
able
to
have
an
enterprise
citywide
solution,
so
we're
waiting
some
feedback
from
that
before
making
a
final
on
how
to
proceed
in
terms
of
them.
Damn.
A
Emotion
got
it
got
it
makes
sense,
and-
and
can
you
can
you
walk
me
through?
This
is
really
a
layman's
question,
but
sort
of
what's
the
goal
with
that
the
electronic
plans
I
mean
I
know
it's
is,
am
I
right
and
understanding
that
it
might
have
both
an
internal
aspect
of
allowing
people
not
to
should
like
have
to
shuttle
physical
plans
around
offices
and
then
also
an
external
aspect
in
the
sense
of
people
externally
being
able
to
look
at
the
things
interview
them
or
what
what's
the
goal
here?
Yes,.
C
Need
some
time
so
feel
free
to
jump
in
Kelly,
but
yeah?
This
will
serve
a
variety
of
purposes
once
one
is
that
clients
right
now
we're
created
digitally
anyway.
So
it's
an
additional
cost,
someone
to
actually
have
to
print
out
plans
plans
sometimes
can
get
lost.
It's
more
efficient
way
to
get
these
plans
to
the
city.
C
It
also
ties
into
a
board
of
appeal
process
where,
if
something
goes
to
the
board
now
all
those
plans
are
now
instead
of
being
trucked
and
driven
over
the
city
hall
for
hearing
or
the
center
was
an
EPA
for
their
review.
It
can
be
shared
between
departments
and
worked
on
in
electronic
manner,
which,
which
is
the
ideal
way
for
us
to
be
going.
A
Definitely
and
I
would
think,
is
there
it
would
there
be
an
improvement
you
mentioned.
Kelly
mentioned
the
scanning
as
a
contracted
service
that
we
do
I
wonder
if,
with
the
digital
plans,
they'd
be
sort
of
OCR
and
such
that
you
could
search
the
text
and
stuff
and
whether
that's
the
case
right
now,
when
we
scan
things
you
know,
can
you.
E
A
And
I
know
it
also
came
up
at
our
ZB,
a
hearing
I
think
a
few
months
back.
That
I
think
there's
also
some
concern
about
the
kind
of
the
that
the
timing
like
it
seems
as
though
there's
a
big
pack
of
papers
that
often
the
board
members
are
getting
like
right.
Then,
in
the
moment
and
obviously
for
review
perspective,
that's
sort
of
suboptimal
wood.
Once
we
had
a
electronic
plans
capacity.
Would
that
also
enable
us
to
sort
of
share
the
packets
further
members
of
the
board.
A
And
so
then
I
guess
I'm
just
wondering
I
know
it.
I
know
we
haven't
accepted.
We
haven't
made
a
decision
on
the
RFP
yet
and
I
can
ask
you
it
more
about
the
potential
on
the
enterprise
side.
But
yes,
my
only
concern
would
be
sometimes
a
sometimes
an
enterprise
solution
for
the
whole
city
is
like
a
great
thing,
but
it
adds
a
year
or
something
to
the
implementation
here
and
I
know.
There's
a
lot
of
urgency
around
this,
so
I'm
just
curious.
Whether
that's
part
of
the
conversation
timeline
wise.
C
A
Can
I
ask
you
switching
questions
for
a
minute
and
going
back
to
the
question
that
so
many
of
my
district
council
colleagues
have
also
asked
related
to
rodent
baiting
I
I
noticed
in
the
info
that
I
see
sent
over
the
council
that
there
was
the
dip
this
year
in
number
of
stewards
or
sites,
baited
sort
of
been
sitting,
it's
sort
of
like
550
a
year
for
the
last
couple
years,
and
then
this
year
it's
projected
to
be
350,
and
then
you
have
it
targeted
to
go
back
up
to
500.
So
I
was
just
curious.
A
C
A
So
that's
just
a
mistake:
that's
not
the
case.
Just
great,
that's
good.
To
hear
and
and
in
terms
of
thinking
about
I
mean
I,
know,
I
mean
I'll
just
say:
I
share,
I,
share
councillor
O'malley
and
councillor
arroyos
question
about
what
other
ISD
can
possibly
have
the
capacity
without
additional
resources
to
support
all
the
kind
of
health
questions
that
I
think
are
gonna
arise.
As
we
talk
about
gingerly,
reopening
and
I,
hear
you
Commissioner,
saying
we'll
just
sort
of
shift
resources
to
that
for
the
time
being,
but
I.
A
C
We
well
it's
helpful
to
us
our
investment
in
technology
and
in
creating
apps
for
our
health
inspectors,
for
example,
abdicate
adapt
with
the
new
scientifical.
It's
helped
us
to
continue
doing
our
work
remotely
so
we're
not
as
tied
to
the
building
as
we
would
have
been
a
year
ago.
So
we
can
still
go
out,
provide
work
to
our
inspectors.
They
can
get
the
information
that
they
need
using
technology.
So
I
would
say
it
just
hated
us
mm-hmm.
A
And
in
my
last
question
would
just
be
I
mean
obviously
we're
all
interested
in
how
we
you
know
how
zba
meetings
are
held
in
a
way:
that's
inclusive
and
participatory
under
code
at
19,
and
there's
also
a
question
about
backlog
and
the
question
of
whether
you
know
whether
you're
thinking
about
trying
to
have
them.
You
know
meet
weekly
chat
with
these
temporarily
or
you
know,
and
and
I
know.
We
were
already
talking
before
about
the
possibility
to
shift
more
of
the
non-controversial
projects
into
the
into
the
sort
of
Thursday
format.
C
Lost
the
less
covered,
I
think
I
understood
the
question
so
yeah
we're
we're
looking
to
shift
the
agenda
for
full
hearings
to
more
of
a
small
subcommittee
type
of
things
that
would
be
on
the
subcommittee
agenda
when
now
go
to
the
full
agenda
that
will
allow
us
to
get
some
meetings
under
the
bill.
Fine-Tune
the
technology
make
sure
we're
working
out
all
the
the
access
and
participation
concerns
that
we
all
share
and
that
we're
all
comfortable
with
the
process
but
you're
right
there.
C
There
are
things
that
are
in
the
pipeline
that
need
to
be
addressed,
but
it's
a
it's
a
thoughtful
process
and
the
mayor
and
I'm
sure
you
all.
We
all
have
the
same
concern
that
we
want
to
make
sure
that
that,
when
we
begin
to
hear
projects
that
people
want
to
ensure
that
they
are,
they
can
weigh
in
on
that
they're,
comfortable
and
confident
and
good
put
in
place.
A
Okay,
great,
no,
that's
good
here!
Okay,
so
just
before
we
before
we
transition
to
David
Ellis
and
do
it
team
I
just
want
to
say
to
councillors:
I
am
gonna,
let
the
ISD
team
go
as
they
need
to.
So.
If
anybody
had
a
burning
question
for
them,
you
should
raise
your
booth
hand,
but
I
think
I.
Think.
As
many
who
said,
you
guys
did
a
great
job
of
answering.
So
many
of
our
questions
right
up
at
the
top.
B
A
O
You
now,
if
I
may,
just
cuz
my
blue
hand,
I
can't
find
that
you
also
want
to
recognize
Aisha
I
didn't
see
her
on
my
screen,
but
again
utility
and
feel
the
fur
is
the
all-time
best
and
I
just
want
to
give
her
a
shout
out.
Thank
her
really
great
work.
She
does
on
behalf
of
our
city
and
probably
one
of
the
ISD
employees.
We
see
the
most
as
citywide
counselors
were
out
all
across
the
city,
so
as
an
Aisha,
so
I
just
want
to
be
remiss
if
I
didn't
mention
her
great
work.
A
You
councillor
Flaherty,
all
right,
so
I
don't
see
any
any
further
questions
again.
Just
really
want
to
thank
the
ISD
team
and
I
know
we're
all
looking
forward
to
continuing
to
be
in.
You
know,
conversation
about
about
the
CBA
adjustments
and
everything
moving
forward
as
we
reopen
so
without
further
ado,
we'll
now
transition
over
to
David
ljus
and
his
team
at
do
it
David
good.
Q
Morning,
everybody,
madam
chairwoman,
bought
a
tarnished
the
floor
man.
What
you
think
would
be
most
impactful
with
the
time
that
we
have
I
have
some
brief
prepared
remarks
and
then,
if
you,
if
you
think
it
would
be
best
I'm,
not
sure
if
the
responses
to
the
questions
from
the
working
section
we
just
submitted
this
morning
so
I
don't
know.
If
you,
the
council
had
a
chance
to
go
over
them
at
the
end
of
my
remarks,
we
can
we
can
go
councilmember
by
councilmember
and
it
answer
those
questions.
A
A
So
what
what
I
would
recommend
is
that
you
do
your
brief
presentation
and
then
we'll
just
jump
straight
into
questions
and
counselors
can
see
what
you
guys
wrote
and
then,
if
there's
something
that
they
want
clarification
on
or
whatever
they
can
kind
of.
Add
to
that,
and
of
course
also
people
have
other
questions
that
may
be
raised
by
your
by
your
presentation
or
things
they
thought
of.
Since
so
so
yeah,
so
please
go
ahead.
Good.
Q
Morning,
madam
chairwoman
Bakken,
while
the
to
all
the
members
of
the
City
Council
joining
us
on
this
morning's
call
I'm
here
today,
as
the
chief
information
officer
for
the
City
of
Boston,
testify
on
Mayor
Walsh's
proposed
FY
21
project
for
the
Department
of
innovation
technology,
also
known,
as
do
it
I'd
like
to
introduce
some
of
the
members
of
my
leadership
team
that
have
joined
me
here
today.
Greg
McCarthy
is
our
chief
information
security
officer.
Janette
Falvey
is
our
chief
digital
officer.
Alex
Lawrence
is
our
chief
of
staff.
Q
Michael
Lynch
is
the
director
of
broadband
and
cable
and
Eddie
Pinkerton
is
the
director
of
operations
Alex,
Mike,
Greg,
Janette
and
Eddie,
as
well
as
many
others
of
members
of
my
leadership
team.
You
oversee
the
work
that
we
do
every
day
and
have
put
a
great
deal
of
effort
into
the
planning
and
projects
that
are
included
in
this
year's
budget.
Recommendation
I'd
first
like
to
share
some
information
about
the
mission
of
my
department
and
some
of
our
recent
accomplishments,
as
well
as
some
of
the
upcoming
priorities
reflected
in
FY
2008
21,
composed
budget.
Q
The
Department
of
innovation
and
technology
is
a
trusted
steward
of
information
technology
and
a
catalyst
for
innovation,
enabling
city
operations
by
consistently
delivering
reliable
and
secure
services
and
innovative
solutions,
as
well
as
striving
for
best-in-class
customer
service.
Our
continuing
goal
is
to
help
the
city
deliver
excellent
customer
service
to
its
residents
and
its
businesses
by
equipping
our
departments
with
technology
and
support
that
they
need.
Additionally,
we
strive
to
create
a
learning
culture
for
our
employees
that
encourages
smart
risk-taking,
creativity,
integrity,
curiosity,
rapid
evaluation
and
encourage
adaptability
in
the
ever-changing
landscape
technology
landscape.
Q
At
no
other
time
has
our
mission
been
tested
more
than
the
current
called
in
nineteen
pandemic
that
all
Bostonians
are
facing
today,
as
we
eagerly
look
to
get
back
to
the
new
normal
and
whatever
shed
that
may
take
on.
Do
it
has
six
core
areas:
core
infrastructure.
The
infrastructure
team
manages
the
city's
networks
servers,
data,
centers
phones,
desktop
computers
that
our
walk
or
two
oan
of
the
city
technology
efforts.
We
aim
to
deliver
infrastructure
that
is
secure,
modern
and
resilient
enterprise
applications.
Q
The
application
team
supports
the
core
application
systems
that
the
city
uses
to
run
its
business
from,
but
not
limited
to
our
ERP,
our
enterprise
resource
planning
system
and
tax
system
that
manages
the
city's
finances
as
well
as
many
other
back
office
systems
that
sit
behind
and
support.
Many
of
our
customer
transactions.
The
goal
the
applications
team
is
to
equip
the
city
employees
with
great
technology
to
assist
them
in
delivering
excellent
customer
service
to
our
residents
every
day.
The
digital
engagement
and
service
delivery.
Q
The
digital
team
wants
the
citywide
website,
social
media
programs
and
many
of
our
mobile
applications,
including
our
CRM.
Our
customer
relationship
management
solution
that
supports
3-1-1.
Our
digital
team
aims
to
make
information
services
available
via
digital
services
and
deliver
a
friendly,
convenient,
accessible
experience,
data
and
analytics
the
data
team
helps
the
city
use
one
of
its
most
valuable
assets,
its
data
to
improve
the
quality
of
life
for
Bostonians
and
improve
overall
effectiveness
of
governmental
operations.
Q
They
build
dashboards,
create
and
litical
tools
and
provide
operational
support
to
help
departments
use
data
to
improve
outcomes
for
our
residents,
broadband,
cable
and
digital
equity.
The
broadband
team
works
towards
the
goal
of
a
city
where
every
resident
business
has
access
to
affordable
broadband
and
Internet
and
the
skills
that
they
need
to
succeed
in
the
digital
age.
The
broadband
team
centers
around
encouraging
competition
in
the
broadband
marketplace
and
supporting
programs
that
assist
our
unconnected
residents
and,
lastly,
security.
Q
There's
a
tremendous
amount
of
Public
Safety,
operational
reputational
and
political
risk
associated
with
IT
security
and
privacy
breaches.
While
there
is
no
solution
that
it
guarantees
100%
security,
we
have
adopted
an
industry
best
practice
and
a
multi-layered
approach
to
managing
cyber
security
risk,
winning
which
includes
people
processing
technology,
as
well
as
industry-leading
technology.
We
continue
to
improve
our
security
posture
and
address
them
consistently
in
evolving
threat
landscape,
as
we
continue
to
invest
in
cyber
security
network
security,
cyber
resiliency
infrastructure
security
and
operational
and
business
continuity.
In
the
upcoming
years.
Q
We
strive
to
ensure
that
every
interaction
that
our
residents
have
with
the
city
of
Boston
are
safe
and
secure.
We
accomplish
this
by
utilizing
a
full
spectrum,
layered
approach
to
cyber
security
from
perimeter,
network
data
application
and
device
security.
However,
this
is
not
enough.
We
also
are
in
the
process
of
hardening
or
overall
security
framework,
with
a
focus
on
improving
the
city's
overall
security
culture
and
which
is
a
vital
component
to
overall
risk
management.
Q
We
are
currently
evaluating
the
comprehensive
email,
DLP
of
data
loss
prevention,
solution
to
identify
and
classify
and
protect
sensitive
city
data.
We
begin
phase
1
implementation
of
our
virata's
and
fiber
contribution
with
the
city's
fiber
network
by
interconnected
74
city
facilities
using
verizon,
dark
fiber
and
we've
also
began
implementing
our
crown
Castle
I.
Are
you
in
the
fusible
right
of
use,
dark,
fiber
service
that
connected
and
our
UT
lateral
construction
project
was
facilitated,
the
connection
of
86
facilities
in
the
city
into
the
city's
fiber
network,
as
we
look
towards
f.y
21?
Q
We're
excited
by
what
we
can
accomplish
with
this
budget,
with
the
support
of
the
City
Council
and
a
few
in
a
few
of
the
highlights
include
improve
the
inequality
by
layering,
a
solid
foundation
which
enables
us
to
fully
understand
the
data
that
we're
working
with.
This
includes
such
items
as
an
MDM,
a
master
data
management
solution,
clearly
defining
managing
the
city's
most
critical
data,
develop
therein.
Formalized
data
governance
board
consisting
of
senior
technology
and
babies,
business
leadership
throughout
the
city
of
Boston.
Q
Our
Boston
dark
fiber
network
component
will
continue
with
our
fiber
expansion
across
the
city,
which
will
include
a
hundred
meet
new
locations
across
both
Verizon
and
Craig
castle,
continue
to
develop
our
cybersecurity
framework
and
build
cyber
resiliency
by
leveraging
best
in
class
security
tools
and
service
to
harden
our
overall
security
posture,
we'll
also
focus
on
a
citywide,
hybrid
cloud,
migration
and
governance,
as
we
continue
to
move
more
of
our
core
applications
of
our
legacy
environment.
These
and
many
other
projects
are
outlined
in
the
proposed
FY
21
bunch
of
materials.
Q
Q
I
would
also
like
to
thank
Emma,
handy
and
Justins
Tara
and
the
entire
budget
team
for
working
tirelessly
to
make
a
very
solid
budget,
and
even
though
our
budget
was
constructed,
pre
covered
19
I
am
confident
that,
given
the
technology
investments
that
have
been
made
in
recent
years
that
we
are
on
a
very
solid
footing
as
we
focus
on
the
important
ground
work
to
support
citywide
strategic
initiatives,
I
want
also
thank
the
dedicated
people
that
make
up
do
it.
Who
do
this
hard
and
important
work
every
day?
Q
I'm
truly
very
proud
of
what
we
have
accomplished
together
over
the
past
year,
and
especially
over
the
past
three
months,
to
support
the
city
of
Boston
and
continuing
operations
in
the
wake
of
the
Kovach
19m
wreck?
Our
efforts
are
not
always
visible,
and
they
are
certainly
not
always
glamorous,
but
as
we
learn
from
from
current
events
across
the
country,
from
governor's
and
mayors
alike,
the
IT
operational
continuity
and
the
city's
online
persistence
and
digital
outreach
are
the
backbone
to
serving
residents
in
a
crisis
and
aid
and
paving
the
road
to
reopening
the
city
of
lawston.
Q
Our
work
often
takes
tremendous
collaboration,
patience,
thoughtfulness
and
dedication.
However,
the
importance
of
this
work
cannot
be
understated
in
its
criticality,
its
operational
continuity
in
the
city
of
Boston.
Much
of
what
do
it
much
of
what
do
it.
Employees
do
every
day
is
the
core
backbone
of
online
communications,
public
data,
software
applications,
connectivity,
digital
equity
in
the
city
and,
lastly,
I'd
like
to
say
as
Suzie
row.
Thank
you
to
the
City
Council
for
continuing
to
support
our
mission,
the
mission
of
our
department
and
the
critical
work
that
we
do
every
day.
A
Great,
thank
you
so
much
David
for
that
presentation.
Again,
we'll
jump
straight
into
questions
all
the
firm
on
to
the
end,
so
we'll
go
we'll
start
with
councillor
Braden
remind
everyone.
The
orders
in
the
chat
I'll
just
remind
councillors
again
that
there
are
some
questions,
though
some
answers
to
questions
that
do
it
sent
over.
They
sent
those
over
just
very
recently,
so
I
encourage
people
to
pull
those
up
and
see
what
you
might
need
further
clarification
on,
etc.
So,
but
counsel
are
great,
then
you
have
the
floor.
G
Yes,
I
had
a
question
with
regard
to
the
ISD
support
for
the
clerk's
office
at
the
city,
I
understand
that
they
had
an
increased
workload,
and
one
of
the
issue
is
was
that
the
technology
platform
they
wasn't
necessarily
congruent
with
the
demands
of
the
job
so
and
have
you
any
thoughts
on
that
issue?
I.
Q
R
G
Lobbyist
registration
was
the
one
issue
that
seemed
to
break
the
camel's
back
this
this
year
and
it
caused
a
lot
of
extra
extra
workload
because
they
were
having
to
manually
the
technology.
Just
wasn't
supporting
the
effort
and
they
were
having
to
manually
record
a
lots
of
data
that
should
have
been
able
to
capture
remotely
and
it
was
making
a
lot
of
extra
work.
So
that
was
a
concern
that
was
brought
up
at
one
of
our
meetings.
Yeah.
R
So
we're
definitely
working
closely
with
the
clerk's
office
to
ensure
that
they
have
what
they
need.
We,
as
the
executive
order
passed,
we
stood
up
a
temporary
solution
to
basically
meet
the
needs
and
make
sure
everything
was
available
to
the
public.
So
we
have
some
improvements
that
we
can
make
to
that.
To
make
sure
the
burden
on
staff
is.
G
Very
good
and
thank
you
so
much
for
your
work
without
the
technology
support
the
we
would
not
be
able
to
do
it
a
large
amount
of
all
the
things
that
we've
been
doing
this
this
incredible
emergency.
So
thank
you
so
much
for
all
of
your
team
for
all
your
efforts
and
that's
all
my
questions
for
now.
Thank
you.
Thank.
A
H
Thank
You,
council
Bach
and
thank
you
to
David
in
your
and
the
dua
team
for
the
tremendous
work
we
are
also
doing
in
the
city.
A
lot
of
my
questions
were
already
addressed
and
that
you
covered
them.
So
I
don't
really
have
any
questions
other
than
can
you
talk
a
little
about
some
of
the
outreach
you
are
doing
to
residents
in
public
housing,
especially
residents
that
don't
have
the
adequate
technology
or
services
computer
services,
computer
technology
to
engage
in,
engage
the
city
departments
on
3
1
1
electronically?
What
what
do
you?
Q
So
that's
the
highway
and
how
I
look
at
that
and
how
we've
addressed
that
kind
of,
especially
as
we
moved
into
kovin
19
response
as
the
city
is
in
a
bigger
topic.
What
we
you
know,
what
we've
always
kind
of
talked
about
on
digital
equity
in
the
digital
divide
and
our
unconnected
residents
and
how
they
will
interface
with
the
city,
especially
during
the
during
the
crisis
that
we've
been
dealing
with
over
the
past
three
months.
Q
One
of
the
responses
that
that
we
had
quickly,
pivoted
and
and
started
to
you
to
equip
a
lot
of
our
residents
with
is
is
what,
if
I
access,
we,
we
ordered
a
lot
of
hot
spots
that
we
have
kind
of
deploy
to
a
lot
of
different
Commission's
from
from
language
access
to
aid.
Strong,
probably
a
week
before,
even
bps
close,
it's
doors
for
schools.
We
I
was
on
the
phone
with
Verizon
over
in
four
thousand
hot
spots.
Q
You
know
to
because
to
get
ready
for
the
possibility
that
this
was
going
to
happen,
so
the
use
are
being
because
the
items
that
we
are
looking
at
on
finding
ways
to
to
connect
our
residents
and
looking
beyond
Kovach
nineteen
and
wanting
to
wanted
to
really
kind
of
address
that
and
connect
a
lot
of
the
individuals
that
that
are
are
having
some
technology
challenges,
whether
it's
a
device
or
whether
it's
broadband
connectivity.
These
are
these
the
issues
that,
before
I,
pass
it
over
to
Mike
Lynch.
Q
These
are
the
issues
that
that
both
Mike
and
I
talked
a
lot
about
in
in
finding
ways
to
to
drive
competition
with
some
of
our
vendors
to
have
very,
very
favorable
offerings
financially
to
to
service
these
people
that
are
not
connected
in
we're
we're.
Looking
at
our
broadband
deployment,
our
dark
fiber
deployment
vs.
wicked
free,
Wi-Fi
versus.
Q
Competition
within
our
Internet
service
providers
to
bring
broadband
into
people's
homes.
These
are
these
are
topics
that
we
were
that
we
have
been
working
through
on
leading
up
to
the
covered
nineteen
crisis,
but
really
doubling
our
efforts
to
rain
The
Cove
in
nineteen
crisis,
so
I
will
pass
it
over
to
to
Mike
Lynch
who's
been
kind
of
spearheading
a
lot
of
these
efforts.
Q
S
S
David
mentioned
we've
got
a
few
projects
going
and
I
think
the
council
remembers
them
because
the
council
has
been
supportive
of
them.
Comcast
has
been
our
longtime
cable
provider
in
the
city,
but
more
recently,
over
the
last
two
to
four
years,
we
have
had
Verizon
community
competitor.
Both
companies
aggressively
seek
to
serve
our
city
residents
and
public
house.
Verizon
is
building
out
and
Comcast
is
meeting
with
tenants
and
introducing
them
to
Internet
Essentials
Internet
Essentials
is
the
Comcast
affordable
broadband
package.
S
S
Bha
do
it
are
working
with
Comcast
through
their
Internet
Essentials
program,
to
see
who's
interested
in
doing
that,
as
David
mentioned
as
a
short
term
solution,
Juran
Colvard
I
think
we've
distributed
somewhere
between
1,500
and
2,000
tablets
and
hotspots
to
vulnerable
populations,
many
of
them
in
the
VHA.
We
did
that
with
the
help
of
aged
strong,
our
elderly
Commission,
the
BHA
and
65
social
service
agencies.
They
came
in
quickly
and
we
got
them
out
the
door
problem
within
a
week
or
ten
days
to
make
sure
that
people
were
not
unengaged.
S
This
has
been
a
point
I
think
everybody
recognizes
that
COBIT
has
caused
quite
a
bit
of
isolation
for
elders
in
our
in
our
homes
and
in
our
and
the
youth.
So
this
has
been
one
effort
to
address
it
and
more
going
forward.
We've
been
meeting
almost
constantly
with
the
BHA
and
with
Comcast
and
Verizon
to
offer
solutions,
and
you
know
it's
our
job
to
regulate
Verizon
and
Comcast,
but
I
have
to
salute
both
companies
as
being
very
responsive
over
the
last
three
months
to
the
media
to
the
city
in
the
needs
of
the
city's
residents.
S
I
think
you
remember
that
there
was
a
hospital
established
out
from
Brighton
for
a
covert
care
horizon
was
out
there
I
think
on
day,
one
digging,
a
trench
making
sure
other
were
Internet
connections
and
Wi-Fi
capability
in
that
building.
Some
of
these
hotspots
went
to
the
field
hospital
that
was
at
BCC.
There
was
a
very
quick
response
on
the
short-term
solution.
Now
we're
looking
for
the
more
long-term
solution.
H
It
does
Michael.
Thank
you,
Michael,
thank
you
to
David
and
to
all
the
dedicated
to
a
team.
That's
here
that's
doing
a
tremendous
job
and
just
want
to
remind
you
that
I
represent
probably
the
most
residents
living
in
public
housing.
So
that
is
a
very
important
issue
for
me.
So
again
want
to
say
thank
you
to
your
your
team
for
being
very
responsive
on
this
important
issue,
Thank
You
councilman.
Thank
you.
Thank
you,
comfortable
Thank.
A
I
You,
madam
chair,
and
thank
you
again
David
and
your
team
for
sticking
it
through
with
us.
I
also
just
want
to
thank
your
your
staff,
your
extended
team
and,
in
particular
the
three
one
one
call
takers
is.
This
is
a
you
know,
really
challenging
time
and
I
know
that
three
one
one
in
particular,
is
taking
on
a
lot
of
the
responsibilities
and
a
lot
of
the
heavy
load
as
the
City
Hall
is
shut
down
to
regular
sort
of
business,
and
some
of
the
work
has
been
shifted
online.
I
My
calls
are
actually
immense.
All
right,
my
calls.
My
questions
are
actually
about
three
one,
one
and
it's
sort
of
relationship
to
or
response
to,
covert
19,
as
well
as
some
of
the
regular
work
of
three
one
one,
because
it's
been
a
real
tool
for
our
residents
and
constituents
across
the
city,
so
nan
I'm,
three
one
one
questions:
one
back
in
March
I
had
filed
a
hearing
order
to
look
at
the
stability
of
expanding
the
offerings
on
the
3-1-1
app
and
the
website
to
include,
and,
by
extension
it
would
need
the
the
phone
call.
Q
So
all
very
good
points
and
very
good
options
for
everyone
and
very
important
for
our
residents.
As
we
said
in
the
wake
of
this
Cove
in
nineteen
crisis
and
a
lot
of
people
really
isolated
at
home,
a
lot
of
these
issues
are
are
kind
of
bubbling
to
the
surface.
We're
excited
to
continue
to
explore
also,
while
all
these
options
are
on
the
table,
as
we
work
with
the
the
cabinet
on.
Q
Our
engagement
aromas
cabinet,
who
really
houses
the
line
share.
We
one
one
to
talk
about
what
is
next.
We
won
one
both
on
the
backend
and
also
us
on
the
global
app
site
and
how
much
and
we
in
Jerome
and
I
have
had
numerous
conversations
as
we
look
to
you
know
have
start
going
into
the
upgrading
of
this.
We
want
one
application
both
on
the
back
end
and
on
the
front
end.
Q
What
we
want
to
include
what
has
been
really
kind
of
on
our
bucket
list
of
items
and
in
some
of
these
have
been
have
been
raised
and
I.
Think
it's
a
great
opportunity
to
you
know,
work
with
work
with
the
council
and
work
with
Jerome's,
confident
on
our
rest
of
the
engagement
to
make
sure
that
we
have
an
application
that
is
resident
facing
that
really
meets
the
needs
of
our
residents.
Q
I
I'm
happy
to
send
sort
of
our
list
and
again
I
appreciate
the
thoughtfulness
that
you've
already
put
into
some
of
the
suite.
We
think
about
the
calls
that
we
get
through
our
office
and
the
work
that
we've
been
doing
and
when
we're
when
we're
working
with
our
constituents
and
residents
across
the
city,
the
things
that
they
need.
Direct
access
to
and
3-1-1
is
such
a
great
tool
to
have.
So
it
should
be
able
to
link
to
the
things
that
our
residents
need
and
when
I
think
about
any
resident.
Calling
that
might
be
in
crisis.
I
I
would
hope
that
there
might
be
some
funding
for
training
of
you
are
3-1-1
operators
on
that
I'm
alive
and
to
respond
to
if
there
is
a
distressing
call
for
someone
who
is
in
need
of
mental
health
services,
you
know
is
any
of
that
training
happening,
whether
it's
a
mental
health,
first
aid
piece
or
sort
of
the
the
necessary
response,
because
it
can't
be
call
9-1-1,
there's
going
to
be
some
sort
of
warm
handoff
and
an
ability
to
understand
the
response
to
that
distressing
call.
So
I,
don't
know
what
training
goes
in
for
3-1-1
operators.
I
Q
I
See
the
gavel
and
I
do
have
one
more
three
one:
one
question
and
I
opportunity
to
continue
this
conversation
offline
and
we
had
filed
a
resolution
last
week
and
the
Attorney
General
has
been
working
on
a
line
for
employees
to
call
should
their
employer
not
be
opening
and
in
following
safe
protocols
with
business
practice.
I
wonder
if
3-1-1
is
tracking
any
calls.
I
The
covin
related
calls,
especially
around
thinking
about
health
and
safety
calls,
and
what
is
the
protocols
responding
to
those
and
then
is
there
a
way
to
make
sure
that
we
are
connected
and
thinking
about
the
way
that
we're
fielding
calls
and
responding
to
calls
and
tracking
calls
on
worker
complaints?
So
in
thinking
about
those
safety
protocols,
as
we
prepare
to
reopen
a
lot
of
our
workplaces
across
the
city
know.
Q
A
very,
very
good
question:
that's
been
you
start
to
talk
about
how
we
are
going
to
open
up
the
city
and
making
sure
that
if
people
are
not
following
the
the
appropriate
guidance
that
that
is
being
called
out,
I
do
not
have
that.
The
answer
on
on
whether
we
are
tracking
that
but
I
can
definitely
find
out
in
the
circle
back
Debbie.
I
Great
thank
you
and
I
timed
running
out,
so
I
do
have
questions
for
the
second
round,
but
look
forward
to
a
follow-up
conversation
offline
without
really
increasing
and
improving
the
capacity
of
three
one.
One
sort
of
you
know
our
residents
have
access
to
the
tools
they
need.
Thank
you
for
everything
that
you
do
and
I
really
do
appreciate
the
work
of
do.
It
is
truly
that
behind-the-scenes
work
that
keeps
our
city
moving
and
appreciate
all
of
your
staff
and
employees
for
making
sure
that
we
remain
connected
to
one
another
during
this
time.
M
You
so
much
madam
chair
I,
want
to
thank
the
team.
I
think
we
all
have
a
deeper
appreciation
for
the
work
that
you
do
now.
That's
many
of
us
are
relying
upon
a
technology
in
a
different
kind
of
way.
So
thank
you.
So
much
and
I
want
to
thank
council
abrading
for
raising
the
issue
that
the
clerk
was
happy.
Having
could
you
guys
speak
just
to
the
capacity
I'm
really
concerned
about
capacity
with
all
of
our
city
departments?
M
M
Many
of
us
have
been
trying
to
engage
and
wanting
to
engage
in
new
ways
and
utilizing
technology
to
do
just
that
and
I
think
this
sped
up
the
timeline
for
for
us
whether
we
were
ready
for
it
or
not,
and
so
I'd
be
interested
to
and
you're
thinking
about
how
we
use
technology
to
engage
particularly
around
language
access.
Just
engaging
people
in
the
different
Commission's
boards,
etc.
So
you
could
speak
to
the
internal
capacity
and
then
how
we
can
really
engage.
It's
not
so.
Q
So
right
now
we've
been
able
to
in
you
know
what
are
things
I
mention
didn't
kind
of
my
opening
remarks
and
how
I
was
impressed
with
with
how
easily
my
team
could
easily
kind
of
pivot
to
take
a
centralized
workforce
and
decentralized
and
something
that's
that's.
That
was
a
Herculean
effort
on
a
good
day.
So,
but
that
being
said
right
now,
we've
been
able
to
leverage
our
existing
resources
to
meet
the
demands
of
our
present-day
challenges.
Q
The
the
difficulty
comes
where
we
we
don't
know
what's
coming
next,
we
don't
know
if
there's
going
to
be
another
spike
or
another
surge
and
what's
gonna
happen
as
we
start
to
open
up
the
city.
If
one
of
those
searches
does
happen,
and
we
start
to
move
back
a
little
bit,
there's
there's
a
lot
of
it's
it's
it's
it's
it's
a
bit
early,
so
we
need
to
remain
very
agile,
but
with
the
resources
that
we
have
now
I
think
we're
in
very
solid
footing.
Q
Q
But
but
that
being
said,
because
we
don't
know,
what's
around
the
corner
as
we
continue
to
ramp
up,
services,
will
collaborative
work
with
our
administration
and
finance
cabinet,
as
well
as
the
council
determine
any
additional
services
that
that
we
may
need
to
provide
it
as
the
year
starts
to
unfold.
And
then
we
start
to
address
challenges
that
we
did
not
see
coming
exactly.
M
Exactly
I
appreciate
that
just
thinking
about
you
know
on
the
council
side,
you
know
there's
if
you
could
talk
about
an
update
regarding
sire
I
know
many
folks
have
been
using
zoom,
including
the
council,
but
there's
a
desire
to
get
the
entire
city
to
move
toward
WebEx.
If
you
could
talk
more
about
that
rationale,
particularly
as
it
relates
to
safety
and
security
with
with
our
work
and
and
how
we
engage
the
public
so
important
for
me
as
president,
whatever
platform
we
use
that
we're
using
a
platform
that
can
really
engage
the
public
in
our
work.
M
Q
On
the
on
the
desire
initiative
and
where
that
RFP
is
and
whatnot
I
will,
I
will
pass
that
over
to
Alex
Lawrence,
that
she
was
really
kind
of
spearheading,
sire
and
and
where
that
is
now
I
believe
that
the
RFP
did
go
out
and
we
did
get
responses
back.
But
if
I'm
not
mistaken
and
Alex
you
know.
Keep
me
honest
here
is
that
that
is
shortly
right
around
the
time
that
twelve
in
nineteen
broke
and
that's
when
everything
kind
of
halted.
But
I
will
let
Alex
speak
in
more
detail
on
where
we
are
on
sine.
R
The
details
of
the
RFP
and
exactly
where
that
is
I've,
been
on
frontally
for
the
past
16
weeks.
So
excuse
me
for
not
knowing
that
we
can
affect
you
on
that.
Thank
you
very
much,
but
we
do
need
to
revisit
I
think
what
we've
learned
throughout
the
duration
of
this
crisis.
Is
that
really
to
think
about
what
are?
What
are
the
right
tools?
M
And
I'd
love
to
support
that.
So
if
there
are
new
drafts
that
you're
thinking
about
or
language
that
we
could
be
helpful,
particularly
folks
on
central
staff
who
are
leading
that
work,
I'd
love
to
make
sure
that
they
are
plugged
in
and
have
an
opportunity
to
give
perspective
from
from
Council.
As
well
as
the
council
president's
office,
I
see
a
gavel.
I
do
have
more
questions
around
WebEx,
as
well
as
how
we
close
the
digital
divide.
M
M
Q
Q
We
had
made
certain
investments
in
what
they
call
DCT
our
video
conferencing
technology
back
six
years
ago,
when
we
moved
from
Microsoft
to
guru,
part
of
the
Google
suite
is
an
application
called
Google
needs,
but
because
we
are
a
centralized
work,
there
was
not.
A
lot
of
people
were
doing
video
conferencing,
so
that's
probably
why
a
lot
of
people
did
not
know
about
it.
Q
What
our
meeting
is
going
to
look
like
in
City
Hall
or
with
half
people
in
City
Hall
and
a
half
still
working
remote,
but
it
may
not
get
all
use
cases
where
meetings
may
be
a
thousand
or
more
people
like
it's
very
common
in
business
development,
whereas
maybe
that
is
more,
but
you
sneeze
or
a
WebEx
laughter
one,
but
I
will
pass
it
over
to
Greg
McCarthy.
Who
is
the
chief
information
security
officer?
Who
can
talk
about
recent
information
that
we
have
heard
around
soon
and
and
what
our
position
is
wondering
what
our
guy
is.
T
Thank
you
for
the
question.
So,
with
regards
to
WebEx
versus
zoom,
many
of
the
video
conferencing
platforms
have
very
similar
capabilities,
just
used
in
different
ways.
As
David
mentioned,
we
are
interested
in
pushing
people
towards
WebEx
and
Google
meat
because
we
have
an
investment
in
those
platforms.
A
N
N
So
it's
great
really
to
see
the
the
embrace
of
innovation
of
technology
and
how
it
helps
us
do
our
jobs,
particularly
interesting,
is
just
how
people
have
adapted
I
mean
I.
Think
of
my
parents,
who
were
scared
to
death
there
in
Florida,
doing
the
family
or
not
scared
to
death
that
they
had
concerns
about
the
first
family,
zoom
call,
and
now
you
know
my
mother
is
a
pro
and
teaching
her
friends
how
to
do
and
how
to
do
a
well.
N
She
haven't
been
able
to
pull
up
ants
in
the
background,
so
it's
great
to
see
how
people
at
how
technology
has
helped
us
whether
these
these
incredibly
difficult
days,
stay
connected,
be
able
to
do
our
jobs
and
I'm.
Just
very
you
know,
curious,
just
sort
of
briefly
David
give
me
you
know
30
seconds
or
a
minute
ways
that,
as
we
sort
of
transitioned
and
or
begin
the
slow
and
an
April
transition
back.
N
You
know
from
this
when
who
knows
when
that
will
be
ways
that
you
really
see
your
office
sort
of
continuing,
that
allowing
it's
gonna
be
quite
a
while
before
city
hall
is
the
bustling
building
that
we
remember
and
that
we
loved.
So
what
just
very
briefly
ways
that
you
think
you
know
your
job
has
changed
now
compared
to
six
months
ago
in
terms
of
offering
better
services
virtually
for
people
Boston.
So.
Q
What
are
the
one
of
the
things
that
we
had
to
do
very
quickly
as
we
as
we
looked
at
how
our
environment
is
changing,
how
our
workforce
left,
City,
Hall
and
started
working
throughout
the
city
of
Boston
and
trying
to
find
ways
to
connect
them
and
I?
Think
I
I
spoke
about
this
so
that
they
did.
My
previous
answer
is
I.
Q
Don't
think
a
lot
of
people
really
did
a
lot
of
video
conferencing
technology
unless
it
was
an
outside
person
inviting
one
of
us
than
a
call,
because
we
were
all
pretty
much
centrally
located
and
most
of
them
were
just
conference
calls
on
the
phone.
So
this
to
give
us
an
opportunity
to
really
kind
of
reach
out
and
into
your
point.
I
completely
agree
with.
You
I
think
it's
going
to
be
a
long
time
before
we
are
all
in
a
conference
room
together.
Q
You
know
whether
and
I
know
there's
there's
you
know,
there's
some
question
about
whether
six
feet
is,
you
know
into
safe
distance
or
if
it's
actually
more
routes,
there's
so
much.
That
is
information
that
is
coming
out
daily
about
the
Kovach
19
virus
that
we
did
not
know
the
day
before.
So,
yes,
it's
going
to
be
a
while
before
City
Hall
is
being
bustling.
Q
Some
of
them
did
not
have
broadband
at
home,
so
getting
them
connectivity
at
home,
finding
ways
to
stand
up
our
infrastructure
to
have
more
of
the
having
more
of
the
outside
environment
people
outside
of
our
network,
coming
into
our
environment
versus
sitting
in
our
environment
going
out.
So
there
had
to
be
some
changes
in
our
configuration,
such
as
our
virtual
private
network,
or
what
they
call
TPM.
Allowing
people
there
to
connect
into
our
city
network
I.
Q
Q
We
need
to
continue
to
look
and
find
ways
to
support
our
people
remotely,
as
we
work
very
closely
with
the
AMF
cabin
and
the
operations
out
of
it
on
our
reopening
plans
and
what
that
is
going
to
look
like
maintaining
safe
distance
and
Plexiglas
and
seating
arrangements,
even
within
my
own
department,
and
whether
we're
doing
even
and
odd
days
to
get
the
staff
in
here.
I
agree:
it's
gonna
be
a
long
time
of
war.
Everyone's
full
staff
is
all
in
City,
Hall
and
so
I.
N
Think
I
think
if
you
touched
upon
it
very
well,
and
it's
really
sort
of
twofold
it's
both,
and
this
is
where
your
job
is
enormous,
ly
important.
It's
both
providing
for
the
safety
and
security
of
the
talented
men
and
women
who
are
city
of
Boston
poised,
but
also
looking
at
ways
that
we
can
better
work,
would
deliver
constituents
constituent
services
better.
For
the
first
time
ever,
you
can
now
get
request
a
birth
certificate
online
that
is
so
monumental
and
per
ticket.
For
my
newer
colleagues,
I
mean
I.
N
There
have
been
dozens
if
not
a
hundred
times,
where
I've
had
to
go
down
for
a
constituent
and
just
stand
the
language
I'm
happy
to
do
it's
part
of
our
job,
but
just
to
make
it
easier.
So
I
guess
the
second
question
just
sort
of
briefly.
Are
we
looking
at
other
constituent
services
to
move
them
to
an
online
or
digital
platform
to
allow
access
for
constituents
in
the
neighborhoods?
Yes,.
Q
U
Right.
Thank
you.
Thank
you
for
that
question.
It's
actually
been
a
prayer
where,
as
long
as
I've
been
here
going
on
three
years
and
previous
to
bring
as
many
city
transactions
online
as
possible,
so
even
predating
the
mid-nineteen
crisis,
we
want
to
make
sure
that
our
services
and
our
transactions
are
as
accessible
as
possible.
It
came
to
our
attention,
even
during
this
crisis,
that
there
are
some
folks
that
are
still
very
determined
to
come
in
to
City
Hall
to
pay
in
cash.
But
of
course
that's
that's
a
probably
a
decreasing
number
of
folks
these
days.
U
But
that
being
said,
we
still
have
to
be
mindful
and
we'll
likely
still
have
to
provide
in-person
accommodations
for
sure
for
a
lot
of
these
folks
going
into
the
future.
But
that
being
said,
we're
taking
a
look
at
every
transaction
that
the
city
is
responsible
for
and
needs
to
accommodate
and
we're
looking
to
see
what
technology
we
can
apply
there
in
order
to
make
that
easier
and
more
accessible
for
folks,
it
would
be
a
cost.
U
N
I
would
just
urge
that's
great
to
hear
thank
you
for
your
good
work.
Use
us
work
with
us,
particularly
the
district
councillors,
who
you
know,
handle
the
bulk
of
constituent
service
requests
to
see.
If
there's
may
be
an
opportunity
for
some
good
partnerships,
good
that
would
be
terrific
and
then
to
that
and
I
guess.
I
would
just
make
a
request.
I'm
a
big
proponent
3-1-1
have
been
using
it
for
years
when
I
was
first
elected,
I
would
literally
at
house
parties
do
tutorials
to
try
to
get
more
people
to
use
it.
N
The
biggest
change
that
I've
noticed
with
3-1-1,
and
this
may
be
more
of
a
Jerome
question,
but
often
now
3-1-1
is
routing
calls
directly
to
the
district
councillors.
Offices,
which
is
great,
what's
not
great,
is
that
we
don't
have
the
same
access
to
some
of
the
back
end
information.
So
this
is
a
request.
I
will
continue
to
make
until
blue
in
the
face,
but
any
way
we
can
have
access
to
some
of
the
sort
of
the
back
end
data
collection
for
3-1-1
to
both
help.
All
of
us
do
our
job
and
deliver
better
constituent
services.
N
A
O
You,
madam
chair,
so
good
to
see
the
Commissioner
I
know
that
we
is
I've
been
asking
you
to
do
more
again:
I
reference
it
earlier
with
rental
inspections,
obviously
Airbnb
and
most
recently
the
lobbyist
legislation
that
they
think
you
know.
Obviously
some
argue
it's
a
little
onerous
to
do
four
times
a
year
and
I
think
as
a
body
we
may
have
to
look
at
that,
but
I
know
that
we
had
some
initial
glitches
as
it
rolled
out
and
I
know
that
your
staff,
Alex
Lawrence,
has
been
great
to
work
with.
O
You
have
the
clerk's
offices
as
well
as
my
office.
It
still
has
to
be
done
manually
and
you've
got
you
know,
somewhere
between
four
and
five
hundred
potential
registered
lobbyists
who
each
have
to
do
it
manually
for
each
of
their
clients
and
those
entities.
So
we
need
to
I
think
find
a
way
where
they
can
fill
out
the
application
then,
and
maybe
it
automatically
uploads
as
opposed
to
having
it
be
individually
uploaded
and
again
it
has
to
be
done
four
times
a
year.
So
that's
sort
of
the
pushback
we're
getting
from
folk
state.
O
They
understand
it.
They
want
to
participate,
they
want
a
register.
We
just
may
have
to
tweak
it
on
our
end.
So
I
know
Alex
had
a
front
row
seat
for
it.
So
I
want
to
appreciate
her
efforts
on
your
behalf
and,
on
the
same
token,
I
probably
should
have
mentioned
Claudia
career
and
Tonya
Tillery
earlier
on
the
short-term
rental
they've
been
great
to
the
council,
but
also
working
through
it
and
as
I
referenced.
O
We're
gonna
be
asking
you
guys
to
do
even
more
as
we're
encouraging
folks
to
to
try
to
be
able
to
do
things
remotely
and
in
in
sort
of
the
the
new
normal
moving
forward
and
so
Councilwoman
I
co-sponsored
matter
recently.
That
was
signed
on
by
almost
different
all
of
our
colleagues,
allowing
just
identifying
ways
that
we
could
use
technology.
Councillor
O'malley
just
referenced
it
so
that
we
can
prevent
folks
from
having
to
you
know,
make
the
trek
all
the
way
into
City,
Hall
and
circle.
O
A
block
looking
for
a
parking
spot,
try
to
find
a
me
to
get
a
parking
ticket
etc
when
they
could
easily
just
get
things
done
online.
So
we're
gonna
be
pushing
a
little
more
pressure
on
you
guys
to
sort
of
find
ways
that
each
and
every
one
of
our
departments
can
get
kinda
brought
up
to
speed
and
allow
folks
to
to
be
able
to
transact
city
business
online.
O
So
those
are
the
channel,
but
then
I
see
that
Claudia
is
doing
Claudia
a
reference
that
the
great
work
you
and
Tanya
do
my
staff
and
short-term
rental,
but
also
how
we
put
an
additional
pressure
on
do
it.
The
council
has,
with
respect
to
the
new
things,
the
new
regulations
that
have
come
online
that
require
do
it
to
be
an
equal
partner
here
and
making
sure
that
we
have
the
technological
advances
to
be
able
to
perform.
O
You
know
what
we're
trying
to
do,
what
trunk,
what
we're
trying
to
create
legislatively
so,
and
you
and
your
staff
have
quite
a
great
role,
Claudia
instance
David
and
his
staff.
So
that
said,
if
there's
a
way
we
could
either
legislatively,
we
may
have
to
tweak
it
on
our
end
David.
We
need
to
hear
that
feedback
from
you
and
Alex.
O
If
you
think
this
there's
an
inherent
flaw
in
the
legislation,
we
need
to
hear
from
you
so
we're
because
we're
in
the
position
to
make
that
change,
and
we
are
hearing
from
folks
then
four
times
a
year
is
onerous.
If
that's
the
problem,
great
we're
also
hearing
from
folks
that
have
to
manually
after
they
fill
the
application,
they
have
to
manually
upload
it
for
each
and
every
one
of
their
clients
and
or
entities
again
four
times
a
year.
So
I'd
love
to
hear
your
perspective.
O
Is
there
something
that
we
as
the
council
could
be
doing
to
sort
of
make
that
a
little
sort
of
easier
for
you
guys
the
end
or
to
sync
it
with
your
technology?
Or
is
it
gonna
be
sort
of
continue
to
work
in
progress
in
order
to
continue
to
work
together
until
we
have
the
technology
to
support
or
try
to
accomplish
so
I
want
to
again
I'm,
following
up
on
my
colleague,
council
Braden's
initial
question
early
on
in
this
hearing.
Thank
you
and
I'll
and
I'll
sit
by
and.
R
Specifically
on
the
municipal
lobbying
technology,
as
I
said
to
councillor
response
to
councillor
Britain's
office,
I,
definitely
think
there's
room
for
improvement.
There
I
think
it
would
be
a
great
idea
for
us
to
I
think
we
revisit
the
requirements
of
the
ordinance
to
sort
of
match
the
the
challenges
that
we
have
with
the
technology,
with
the
challenges
that
are
just
sort
of
built
into
the
extensive
reporting
period
so
happy
to
dig
into
that
whole
deck.
When
we
get
back
to
you.
A
L
Good
afternoon,
everyone
Thank
You,
commissioner,
and
your
entire
team
for
all
of
your
amazing
work.
I
just
have
a
few
questions
in
response
I
and
thank
you
also
for
answering
all
of
our
questions.
I
just
have
a
quick
follow-up
and
your
response
to
a
question
about
language
access.
You
mentioned
that
your
office
relies
on
strong
partnerships,
particularly
with
the
language
and
communications
access
team.
Can
you
talk
a
little
bit
about
how
frequently
you
work
with
them
about?
How
long
does
it
take
to
get
your
team
to
get
something
translated
and
uploaded
onto
the
website?
Q
U
Thank
you
so
to
answer
your
question.
It
really
did.
It
depends
on
the
length
of
the
text
that
requires
translation,
but
backing
up
we're
in
communication
with
the
office
of
language
access
pretty
much
on
a
daily
basis,
if
not
multiple
times
a
day,
particularly
since
the
coab
in
nineteen
crisis
began,
but
even
prior
to
that.
This
is
an
ongoing
conversation,
we're
having
with
all
departments
to
make
sure
that
as
they're
putting
their
content
on
basa
mekka,
you
know
we're
asking
them
if
they're
not
already
coming
to
us
is
this
something
that
should
be
translated.
U
It's
a
critical
content
and
information
and
wherever
possible,
we're
taking
sections
of
that
and
putting
it
out
on
social
and
in
a
way
that
is
meeting
our
language
needs.
It's
been
a
very
thorough
effort
since
the
beginning
of
this
crisis
to
ensure
that
we're
getting
this
information
out
on
text
alerts
on
the
website
on
social
media
and
all
these
languages
and
even
trance,
transcribing
our
videos
as
well
having
folks
speak
directly
in
in
additional
languages
or
providing
captioning
services.
So
we've
been
very
thorough,
but
it's
something
that
we'll
always
need
more
work.
U
And
honestly,
you
know
working
with
the
mayor's
office
of
immigrant
advancement
as
well
talking
with
them
and
our
other
partners
in
key
departments
that
are
very
front-facing,
we're
always
asking
what
feedback
they're
getting
that
we
can
take
and
learn
from
everything
from
not
only
the
language
we
use.
But
how
do
we
present
this
information
graphically?
So
there's
a
lot
that
my
team
does
with
graphic
design
and
our
social
media
content
and
vos-?
U
L
You
thank
you
for
that,
and
just
to
kind
of
quickly
follow
up
in
regards
to
the
translation.
I
know
you
had
someone
had
mentioned
utilizing
something
about
Google
Translate.
Are
you
using
Google
Translate
for
information
on
the
website
and,
if
so,
just
curious,
whether
or
not
that
translation
is
then
also
better
than
and
reviewed
by,
maybe
perhaps
a
native
speaker,
because
sometimes
things
literally
do
get
lost
in
translation.
Just
curious.
Yes,.
U
You're
correct:
we
are
using
Google
Translate
as
an
optional
service,
so
visitors
to
Boston
Becca
can
select
that
and
that
will
do
and
provide
machine
translation
for
any
of
the
content
that
they're
viewing.
It
does
not
kick
off
a
process.
Do
you
have
that?
Go
through
additional
human
based
translation
for
content
and
pages,
where
it's
very
critical
that
we
make
sure
that
the
translation
is
absolutely
correct
and
nothing
is
lost
in
the
translation.
U
As
you
said,
we
work
that,
through
approved
vendors,
that
have
been
identified
through
the
language
access
office
that
can
take
upwards
of
a
couple
of
days,
depending
on
how
lengthy
the
content
is.
If
it's
something
shorter,
then
we'll
leverage,
the
team
of
volunteers,
the
amazing
volunteers
across
the
city
that
are
giving
their
time
to
provide
a
second
look
and
translation
of
shorter
text.
So,
for
example,
all
of
the
coronavirus
information
pages
that
we've
translated
into
the
ten
languages
and
the
short
links
that
I've
provided
that
all
went
through
proper
translation
with
the
fender.
U
U
I'll
initially
take
it
and
then
Greg
can
fill
in
any
more
details.
We
have
a
couple
of
options
for
form
based
applications,
as
do
you
mentioned
so
for
certain
things.
We
will
suggest
Google
Forms
for
deeper
applications
that
require
more
work,
flow
and
notification
across
multiple
departments,
more
transactional.
We
might
use
our
new
tool
called
agile
point
or
we'll
even
use
more
custom
development
leveraging
the
development
resources
on
my
team.
So
it
really
is
a
matter
of
looking
at
the
requirements.
U
T
Thank
you.
So,
as
far
as
the
security
of
Google
Forms
Google
is
a
expert
at
cybersecurity,
they
their
platforms,
are
very
secure.
The
example
you
provided
was
around
data
validation,
which
we
would
probably
leverage
a
more
sophisticated
tool
than
Google
Forms,
as
Jonathan
mentioned,
there's
a
there's,
a
slew
of
forms
tools
depending
on
the
needs
of
the
department
or
the
agency.
T
That's
that's
creating
those
forms,
so
there's
capabilities
around
doing
data
validation,
so
you
can't
enter
a
fake
name
in
that
in
that
scenario,
but
if
there's
no
data
validation
on
those
fields
which
is
managed
either
by
the
application
or
the
person
creating
the
form,
if
there's
there,
that's
the
only
way
to
prevent
that.
Okay.
L
L
Thank
you
and
again,
thank
you
again
for
all
your
hard
work,
looking
forward
to
working
with
you
once
we
go
back
to
the
office,
and
but
thank
you
for
everything
that
you
have
done
so
far.
It's
been
a
great
transition
and
I
know
you
are
on
the
back
end
making
it
all
happen
for
us.
So
thank
you
very
much.
Thank.
A
So
much
counselor
Mejia,
we'll
jump
to
my
questions
now
and
then
I
know.
We've
got
a
couple.
People
have
been
waiting
patiently
on
public
testimony
to
speak
specifically
to
the
PG
Access
Fund,
so
I
do
want
to
have
those
folks
go
while
we
still
got
the
duet
folks
here
to
answer
any
questions
so
I'll
just
ask
one
thing
is
just
a
fault
for
my
questions
to
ISD
related
to
this
question
of
the
electronic
plans
and
web
and
in
terms
of
an
enterprise,
an
enterprise
approach.
Q
R
I
think
councillor
Bach,
you
hit
I'm
gonna,
be
perfect
explanation
of
this.
When
you
ask
the
question
to
ISD
sort
of
what
are
the
trade-offs
between
doing
an
enterprise
city,
wide
selection
is
doing
it
expeditiously
and
just
approach.
What
it's
factional
services
needs.
Plans
do
go
across
a
bunch
of
different
agencies;
they
touch
depending
on
the
size
of
a
project,
they
touch
the
APA
and
they
could
get
reviewed
by
I.
R
Won't
I
won't
try
to
austerity
little
permit
the
Parks
Department
Historical,
Society
sort
of
historic
landmarks
deny
historic
Association,
depending
on
the
needs
of
a
project.
So
really
we
want
to
make
sure
that
we
can
indeed
to
the
executive
order
and
get
the
appeals
cases
up
as
fast
as
possible,
and
basically
right
now
we're
evaluating
differences
in
technology
to
make
those
trade-offs.
What
do
today
versus
what
can
we
expand
to
do?
Regardless
of
what
we
do?
We
will
choose
a
solution
that
can
be
scaled
across
the
city,
eventually.
A
Yeah
I
won't
I
won't
try
to
intervene
more
in
that
in
that
conversation,
I
just
yeah,
I
I
know
how
urgent
the
ISD
and
implementation
is
for
the
councillor
for
our
constituents
and
I
have
had
some
experience
with
enterprise
software
solutions
in
their
time
scale
as
well.
I
was
wondering,
and
and
Alex
in
terms
of
again
won't
go
too
much
into
depth
on
it,
but
the
lobbying
my
understanding
is
that
part
of
what
we
did
when
we
passed.
R
We
leveraged
our
internal
software
that
the
significance
already
so
I
wouldn't
call.
It
is
D
software,
it's
a
back-end,
permitting
software
that
many
many
departments
use
if
the
city
clerk
was
already
heavily
invested
in
that
solution.
Yes,
we
did
sort
of
stand
something
up
that
could
meet
the
needs
of
the
ordinance
using
tools
sets
that
we
already
had
there
wasn't
in
we're
out
there
in
the
market.
A
Great
thank
you
and
I'm,
not
sure
who,
on
the
team,
this
one
is
for,
but
on
the
cybersecurity
front.
I
saw
on
your
answers
to
my
questions.
Obviously
there
are.
There
are
city
processes
that
we
might
be
more
hesitant
to
put
online,
also
kind
of
perhaps
internal
databases
that
we
might
be
less
eager
to
have
be
accessible
for
online
login
to
our
employees.
I'm
just
curious.
Are
there
particular
areas
that
we,
as
the
council,
should
should
not
be
holding
our
breath
expecting
to
have
an
online
solution
anytime
soon
because
of
those
security
concerns.
Q
I,
don't
I
I
think
my
approach
has
always
been
around
kind
of
security
that
it
it
needs
to
be
secured
by
design
and
not
security
bolted.
On
someone
made
as
long
as
these
solutions
have
have
security
at
the
table.
You
know
in
in
its
inception
in
initial
design
these
a
lot
of
these
solutions
and
you
know
be
be
just
as
comfortable
being
being
deployed.
Q
It's
just
innocent
you're
attached
and
given
some
of
the
frameworks
which
I'm
sure
Greg
mentioned,
and
how
and
how
much
information
that
we
allow
exposed
and
and
how
much
we
don't
and
how
we
lock
that
down
this
is
you
know
this
is
part
of
it.
I
mentioned
in
my
opening
remarks.
Are
our
MDM
solution?
Basically
an
MDM
solution.
Q
It
is
really
understanding
where
your
David
is
and
how
it's
being
classified
and
and
securing
the
most
sensitive
data,
so
I
mean
in
terms
of
our
overall
security
approach
and
I
will
let
Greg
kind
of
speak
to
to
how
we
are
approaching.
Cyber
security
is
that's
just
the
component
to
overall
IT
security.
T
Sure,
just
to
answer
the
the
question
specifically
is
so
as
far
as
online
services
and
the
depending
on
I
think
it
depends
on
what
type
of
data
is
being
collected
or
transmitted
through
those
online
services.
Obviously,
if
there
is
sensitive
data
like
social
security
number,
that
type
of
data
is
its
extra
layer
of
security
compared
to
just
general
information,
but
we
we
work
with
the
technology
teams
to
ensure
that
the
security
is
built
into
the
application
as
it's
created
and
and
we
work
hard
to
ensure
that
the
best
practices
are
followed.
A
Great
thanks
can
I
ask
just
quickly
before
we,
because
we're
gonna
go
next
to
the
public
testimony
and
if
there
was
anything
that
the
duet
team
would
like
to
hi
about
the
PG
access
fund.
I
know
in
your
answers
to
our
questions,
I
think
to
councillor
Flint's
questions.
In
particular,
you
mentioned
the
fact
that
the
revenue
there
has
been
declining
it.
A
We've
also
spent
down
the
unencumbered
revenue
that
was
previously
there
so
I'm
and
there's
some
uncertainty
about
it
kind
of
looking
ahead
in
future
fiscal
years,
so
I
thought
maybe
before
we
hear
from
the
public
and
our
partners
really
on
that
front.
If,
if
someone
could
lay
out
a
little
bit
of
context,
Mike.
S
Yes,
thank
you
mad
at
you,
David,
the
the
peg
funding
is
funded
from
the
cable
and
franchising
licenses,
and
the
source
of
the
revenue
is
cable,
TV,
video
revenue.
If
you
will,
as
everybody
knows,
cable
TV
revenue
has
been
going
down
somewhat
slow
rate,
but
it's
likely
to
be
accelerated
in
the
coming
year.
Due
to
some
changes
in
rules
promulgated
by
the
Federal
Communications
Commission,
we
thought
it
was
going
to
happen
this
year,
we're
fortunate
that
it
did
not.
We
believe
that
we
have
enough
funding
for
everything
to
be
fully
funded
for
FY
21.
S
The
city
attracts
it
closely.
The
budget
office
tracks
it
closely
and
we
keep
our
two
funded
partners.
Cap
goes
home
in
Boston,
neighborhood
network
Media,
Group,
well-informed
literally
week
to
week.
If
there
are
any
changes
here,
the
city's
also
engaged
the
city
of
Boston.
That
is,
it's
also
engage
with
other
cities
in
challenging
these
orders
by
the
FCC,
because
we
think
they
are
wrong.
Unfortunately,
a
federal
process
that
the
court
can
go
on
for
an
awfully
long
time,
so
we're
not
sure
that
that
will
be
able
to
save
the
day,
but
I
think
this
year.
A
Great
thanks
so
much
for
that
and
I
think
since
that's
my
first
round
time,
I'm
gonna,
I'm,
gonna
jump
now
to
our
public
testimony
on
the
peg
axe
of
fun
and
check
and
then
counselors.
If
folks
can
just
raise
their
blue
hand
if
they
have
second
round
questions,
we
will
do
second
rounds,
which
is
for
those
obviously
who
have
them
so
I
think
I'm,
first
up
going
to
recognize,
Theodora,
Hannah
and
then
it'll
be
fun
Williams,
and
so,
if
each
of
you
can
just
one
second
we're
getting
you
over
here.
A
W
Well
good
afternoon,
chairwoman,
Bock
and
counselors
and
first
thank
you
so
much
for
the
opportunity
to
testify
and
for
all
you're
doing
for
residents
of
our
city,
particularly
now.
My
name
is
Theodora
Hanna,
I'm,
co-ceo
of
techris
home
and
that's
Boston's
nonprofit
organization
dedicated
to
addressing
the
digital
divide
for
our
residents
of
all
ages.
I'm
testifying
in
favor
of
this
order
to
fund
the
peg
access
fund,
which
will
support
tech
rose
home,
an
award-winning
nonprofit
that
empowers
communities
to
access
and
use
digital
tools
to
overcome
barriers
and
advance
lives.
W
Tech
goes
home
brings
together
the
critical
trio
of
life,
skills,
quality,
internet
and
a
new
device
on
which
our
community
members
can
continue.
Their
education
apply
for
unemployment
benefits,
jobs,
order,
essentials
online
and
access
telehealth
with
the
city's
steadfast
and
foundational
support.
In
the
past
five
years
alone,
we've
served
22,000
and
distributed
14,500
new
computers.
W
Participants
have
learned
how
to
find
jobs.
Online
digitally
communicate
with
their
children's
teachers,
find
affordable,
housing
sign
up
for
snap,
explore
coding,
navigate
online
city
resources
like
cost
3-1-1,
communicate
with
elected
officials
and
so
much
more
working
with
200
community
partners.
We
prioritize
low-income
and
underserved
populations,
age
3
to
94,
including
people
with
technology
at
home,
the
unemployed
and
underemployed
people
without
with
limited
English
proficiency,
individuals
with
disabilities
and
people
experiencing
housing
instability,
the
population
we
serve
75%
households,
income
under
household
incomes
under
$35,000
a
year.
W
85%
are
people
of
color,
nearly
50
percent
are
from
immigrant
families,
and
30
percent
of
our
adult
learners
are
unemployed.
The
current
pandemic
has
shown
in
glaring
spotlight
on
the
devastating
effects
of
digital
exclusion.
We
thank
counselors,
Campbell
and
Gini
further
their
resolution
to
identify
the
extent
of
the
divided
among
BPS
families
in
order
to
help
minimize
the
achievement
gap
without
short
and
long
term
attention
to
this
social
injustice
that
affects
our
neighbors
of
all
ages.
Those
on
the
wrong
side
of
the
digital
divide
will
continue
to
disproportionately
suffer
in
response.
W
We
are
redoubling
our
efforts
while
adapting
our
model
to
the
stay-at-home
reality.
For
instance,
we've
launched
a
distance
learning
program
that
mirrors
our
in-person
courses
created
a
covin
19
resource
page
on
our
website,
and
we
have
developed
a
live
webinar
series
for
tgh
learners
and
for
the
general
public.
Our
team
is
also
creating
video
tutorials
on
topics
such
as
ordering
groceries
accessing
health
information
reaching
out
to
doctors
filed
for
unemployment
in
completing
the
census
online.
W
Last
year
we
experienced
greater
demand
than
ever
for
our
programs
conserved,
a
record-breaking
5500
learners,
given
the
current
pandemic
and
associated
stay
at
home
orders
the
demand
for
our
services-
that's
absolutely
skyrocketed,
though.
We've
worked
tirelessly
to
build
our
philanthropic
support
to
marry
the
city's
essential
commitment.
We
need
significantly
increases
work
from
both
public
and
private
sectors
if
we
are
going
to
effectively
end
this
inequity
with
the
support
of
the
council
and
approval
of
funding
in
the
peg
access
fund,
we
are
eager
to
continue
this
partnership
and
better
the
lives
of
our
Boston
neighbors.
W
To
learn
more
about
our
work.
Please
visit
our
website,
Tecla
Simorgh
or
reach
out
to
me
absolutely
anytime
at
vo
at
Texas.
Morgue
I
want
to
thank
you
all
for
everything
you
do
for
the
residents
of
our
city
and
finally,
one
more
thing
I
just
want
to
add.
We
have
two
quotes
from
our
two
tech
osnome
instructors
that
just
came
in
in
the
past
couple
days.
They're
brief
one
says:
one
of
our
instructors
said
a
learner
daughter,
got
Cove
in
nineteen
and
was
having
issues
of
housing
and
job
discrimination
because
of
it.
W
The
learner
and
I
met
after
class
one
day
and
I
reviewed
the
different
resources
we
had
gone
over
and
how
they
could
help
her
out.
She
told
me
later
on
that
it
gave
her
confidence
to
fight,
and
now
the
DOJ
is
involved
in
helping
her
and
the
second
trainer
told
us
a
learner
in
my
course
unexpectedly
became
responsible
for
teaching
her
students
during
this
pandemic
and
had
limited
experience
with
online
programs
or
resources.
She
was
extremely
stressed
and
unsure
of
herself.
W
A
Thank
you
so
much
Theo,
I'm,
gonna,
I'm
gonna
have
Glen
Williams,
go
and
then
we'll
do
second
round
questions
from
counselors,
including
any
questions
that
counselors
have
in
relation
to
check
those
home
and
vnn
and
the
peg
access
fun.
So
I'm
gonna
recognize
Don,
Williams
and
then
I'm
actually
I'm
passing
the
the
gavel
virtually
to
counselor
Anissa
asabi
George
who's
gonna
just
share
for
a
few
minutes
and
I'll
be
back
in
a
chair
shortly,
but
I
counselor,
asabi
George.
You
have
the
chair
now
and
just
I'll
just
recognize
Glen
Williams
from
Vienna.
Thank.
X
Thank
you.
How
are
you
today
good
afternoon,
madam
chair
and
fellow
of
city
councillors?
My
name
is
Glen
Williams
I'm,
the
general
manager
for
Boston
neighborhood
network,
which
is
Boston's
nonprofit
charitable
public
public
access,
TV
and
radio
provider.
We
also
have
our
fully
equipped
digital
media
center
I'm,
proud
to
be
with
you
today,
on
behalf
of
BNN,
to
support
disorder
to
fund
public
educational
and
government
access
services,
better
known
as
pet,
that
provide
that
bnm
provides
to
the
Boston's
cable
viewers,
radio,
listeners
and
residents.
X
First
of
all,
I'd
like
to
note
that
the
impact
the
Community
Media
in
Boston
is
stronger
than
it's
ever
been
at
the
Mays.
Last
time
we
were
at
the
mayor's
open
house
over
at
josh'll
Quincy
school
I
was
really
pleasantly
surprised
to
get
the
number
of
participants
who
recognized
our
work
and
pointed
out
particular
shows
they
enjoyed
I'm
afeeling
I'm
affiliated
with
several
organizations
across
the
Boston
area,
and
because
of
our
outreach
and
visibility,
I'm,
proud
to
say
that
more
residents
are
recognizing
us
for
president's
professionalism
and
excellence.
X
We
regularly
hear
testimony
from
young
people
who
work
over
here
at
being
it
from
across
the
educational
field,
about
the
value
of
our
hands-on
training
programs,
summer,
youth
programs,
internship
programs,
and
about
how
these
programs
prepare
them
for
a
career
in
the
media.
I'm
pleased
to
report
to
the
council
that
during
the
last
fiscal
year
to
date,
BNN
staff
includes
our
Dean's
for
over
900
shows
including
Boston
I'm,
sorry
neighborhood,
Network
News,
which
is
our
nightly
news,
show
that
goes
on
every
day.
X
We
escalated
our
capacity
to
cover
live
events,
for
instance
on
September
21st,
the
exclusive
live
coverage
of
of
the
Reverend
dr.
Michael
D
Hines,
his
funeral
and
celebration
when
I
say
exclusive.
That
means,
if
any
of
the
major
networks
wanted
any
feed
from
that
funeral,
they
had
to
come
through.
Blossom
neighborhood,
get
it
on
July
14th.
We
covered
the
unity
Cup
soccer
tournament
over
in
South.
Boston
was
great
over
23
represented
countries
playing
in
the
tournament
here
in
Boston
we
covered
it
live
on
Tober
28.
X
Some
of
you
may
recognize
this
city
councilor
at-large
candidate
debate
over
English
I
covered
that
live
for
the
first
time
with
Carlin's.
We
also
had
Election
Day
coverage
on
the
radio
with
a
roundtable
discussion,
not
to
mention
all
of
the
high
school
football
basketball
hockey
games.
We
carried
live
to
the
constituents
at
home,
B
n
n
BN
n
members
produced
2657
new
television
programs
in
Boston.
This
number
is
down
slightly
because
of
the
Coburg
19
pandemic.
X
We
also
we
also-
we
have
six
times
a
week,
live
call-in
programs
for
elementary
middle
school
and
high
school
math.
This
this
became
very
valuable
to
the
high
school
seniors
preparing
for
the
AP
test.
We
have
teachers,
you're,
not
zooming
in
different
things
and
we're
having
people
answering
questions.
On
the
other
end.
The
line
live
for
these
kids
at
home
than
when
they're
homework.
X
We
are
in
the
front.
We
are
in
the
production
phase
of
airing
graduation
ceremonies
that
will
allow
families
to
witness
their
children's
accomplishments.
This
means
ox
and
uncles
from
across
the
country.
We
will
have
the
pleasure
of
being
part
of
their
loved
ones.
Graduations,
that's
individual.
Graduation
ceremonies,
we've
also
extended
the
live.
The
the
Bo
D
stuff
to
all
of
the
membership
here
at
being
him,
so
all
of
their
shows
can
be
seen
under
our
meet
under
a
video-on-demand
format.
X
If
they
someone
had
missed
this
show
over
800
Boston
nonprofits,
Boston,
nonprofits
schools,
churches,
city
agencies
and
community
groups
used
what
DN
M's
resources,
TV
and
radio
studios
Media
Lab
equipment
and
production
facilities
to
connect
with
Boston
residents.
Numerous
Boston
nonprofits,
like
Parkway
hearing
Boston
Main
streets,
disability,
Law
Center
and
the
city's
Disability
Commission
use
our
facility
to
enrich
to
enrich
their
communities
with
their
mission
and
information
over
21
Boston
residents
have
taken
the
radio
production
class
and
have
created
over
300
hours
of
local
interest
program.
X
One
of
the
benefits
of
having
this
radio
station
attached
to
our
organization
is
the
opportunity
to
provide
residents
with
disabilities
an
avenue
to
share
their
voice.
Besides,
TV
isn't
for
everybody,
so
we
have
created
22
public
service
announcements
to
keep
Bostonians
informed
and
aware
granted
because
of
the
current
pandemic
that
we
are
experiencing.
Several
have
come
from
the
CDC
Boston,
Water
and
Sewer
in
the
city
itself.
X
I
know
that
some
of
you
have
been
on
a
variety
of
programs
at
bnm,
and
some
of
you
have
been
interviewed
by
me.
I
mean
I
hope
that
you
all
recognize
the
enormous
contribution
being
in
has
made
to
the
community
of
Boston
I
have
been
associated
with
Boston
twenty-four
years
as
a
television
and
radio
host
and
producer
member
and
president
of
the
Board
of
Directors
WBCA
radio
manager,
and
now
the
gentleman
I've
seen
this
organization
grow
into
the
award-winning
access
Media
Center.
It
is
today
in
lieu
of
listing
all
of
those
Awards
I
will.
X
Let
you
know
of
one
I'm
very
proud
of
our
round.
Table
has
been
nominated
for
a
New
England
regional
Emmy
Award
for
their
document
documentary
work
on
displaced
immigrant
children.
It's
called
the
last
dream.
Look
it
up
it'll,
be
tears.
It's
a
fascinating
problem
with
we've
gone
with
our
many
memberships.
X
X
I
want
to
thank
the
City
Council
Mayor
Martin,
Walsh
chief
information
officer,
David
Wright,
Mike
Lynch,
and
everyone
at
do
it
and,
of
course,
justin
petty
president
of
the
board
of
directors,
for
your
commitment
to
sustaining
BNN
media,
a
place
for
Boston
residents
to
create
local
programming
for
the
good
of
their
neighbors.
Without
the
support
of
the
city
of
Boston
through
its
cable
and
radio
licenses,
we
would
not
be
able
to
serve
so
many
Boston
residents
in
nonprofits
over
these
many
years.
Thank
you,
madam
chair
Thank.
I
You
plan
and
thank
you
for
your
service
to
our
city
as
well.
As
you
know,
everything
that
BNN
does
everything
that
echoes
phone
does
for
our
families
in
particular,
and
especially
our
students
in
the
Boston
Public
Schools
I'm,
very
grateful
for
all
that
you've
done
and
happy
to
have
been
a
guest
book
reader
for
the
night-time
Story
series.
That
was
a
lot
of
fun,
really
stretched
my
limits
as
a
former
high
school
teacher
reading,
a
bedtime
story,
and
thank
you
for
that.
I
I
I
M
You
so
much
I
wanted
to
follow
up.
I
know
it
was
touched
upon
earlier,
but
I
wanted
to
follow
up
on
the
digital
divide.
So,
as
I
mentioned
in
my
first
round
of
questions,
I'm
really
interested
in
hearing
how
we
are
investing
in
this
budget
in
a
way
that
will
help
close
the
digital
divide,
I
heard
about
the
$10
program
I
under
is
that
so
what
the
parameters
around
that
is
that
for
public
housing
is
that
for
low-income
and
then
I
want
to
know
what
opportunities
for
free
access.
M
Where
are
we
in
terms
of
expanding
that
with
your
free
Wi-Fi?
Is
it
finally
in
all
of
our
parts?
Is
it
in
all
of
our
public?
You
know
municipal
buildings
and,
if
not,
you
know
what
percentage,
how
close
are
we
getting
there
and
then,
in
terms
of
I?
You
know
I
share
the
concerns
about
how
this
plays
out
in
the
workforce,
how
it
plays
out
in
our
schools.
I'm.
M
Certainly
aware
of
my
privilege
of
all
of
our
privilege
on
this
call
that
we
can
continue
to
do
our
work
in
such
a
way
through
technology
and
that
many
others
can't,
even
if
they
work
in
a
profession
when
that
could
allow
for
this
kind
of
remote
working
if
they
don't
necessarily
have
either
the
access
or
the
same
kind
of
comfort
level
or
the
same
kind
of
knowledge
of
how
to
use
these
tools
than
they
they're
not
really
useful.
So
those
are
my
questions.
How
how
are
we
moving
forward
and
closing
this
digital
divide?.
Q
So,
on
the
digital
divide,
the
the
way
and
I
and
I
did
touch
on
it.
In
a
few
of
the
different
responses
that
I
had
this
afternoon,
there
is
there's
a
couple
different
ways
to
kind
of
look
at
the
the
tools
that
we
have
in
front
of
us
and
in
the
way
that
the
the
city
of
Boston
is,
is
looking
at
the
the
best
approach
that
that
we
should
be
taking
when
we,
when
we
talk
about
bow
net.
When
we
talk
about
Boston's
fiber-optic
network,
that's
really
kind
of
our
connecting
our
BPS.
Q
It's
connecting
our
city
buildings,
it's
more
of
a
back
end,
dark,
fiber,
environment
to
connect
really
city
service
or
our
city
buildings.
Together
we
could
free,
Wi-Fi
is,
and
we
are
expanding.
That
and
I
will
have
my
kind
of
touch
on
that
when
I
have
him
step
in
to
to
respond
to
some
of
these
in
more
detail,
it's
more
meant
for
more
open
spaces,
but
when
you
think
about
the
ditch
was
alive
when
you
think
about
digital
equity,
that
that
really
lands
in
the
homes
of
these
people
or
apartments
of
these
people.
Q
S
Thanks
David,
yes,
counselor,
as
David
said,
the
city's
network
is
a
network
mostly
for
administrative
use.
Camera
use
wicked
free,
Wi-Fi
all
the
stuff,
and
we
are
expanding
that
out
now
to
all
of
the
city
neighborhoods.
The
bulk
of
it
will
be
done
by
the
end
of
this
calendar
year.
I
think
there
might
be
another
80
sites
coming
in
the
following
year.
As
that
build-out
succeeds.
Wicked
free
Wi-Fi
will
be
hung
off
open
spaces,
public
spaces
extending
out
from
the
campus.
If
you
will
of
city
buildings
in
all
the
neighborhoods.
S
The
goal
here
is
to
provide
a
public
convenience.
We
really
cannot
compete
in
the
home
with
Comcast
or
Verizon,
because
we're
actually
using
their
fiber
to
extend
our
network,
so
it
can't
quite
be
in
a
position
where
we
compete
with
them.
However,
at
the
same
time,
we
work
on
a
number
of
digital
equity
initiatives.
S
Certainly,
as
you
heard
earlier,
during
the
Kovac
crisis,
we
were
acquiring
very
quickly
tablets
and
hotspots,
and
literally
throwing
them
out
the
door
to
social
service
agencies
who
are
reaching
out
saying
I
need
help
my
Boston
residents,
who
are
our
clients,
and
we
met
that
deed
with
about
1,500
to
2,000
units.
Now
going
forward,
we're
working
with
tech
goes
home,
who
we
are
funding
here,
to
provide
training
and
familiarity
with
online
to
to
populations
who
have
little
experience,
particularly
the
elderly.
That
is
the
goal
with
our
funding
here
today.
Five
years
ago,
they
mayor
doubled.
S
The
funding
that
we
give
to
tech
goes
home
for
the
last
four
years.
The
council
has
supported
that
funding.
In
addition,
tech
goes
home
themselves
have
been
knocking
on
doors
all
over
town
in
raising
money
on
their
own.
Take
this
coming
year.
They
are
actually
matching
the
city's
contribution,
so
their
funding
has
doubled
the
funding
for
what
they
do
is
here.
They
I
mean
I,
sometimes
describe
the
work
of
tech,
goes
home
as
a
broker.
They
partner
with
everybody.
If
you
can't
give
them
money,
maybe
you
can
teach
a
class.
S
If
you
can't
teach
your
class,
maybe
you
can
host
a
class
and
they're
all
over
town
doing
this
with
hundreds
of
partners.
You
know
just
working
very
well
I
think
in
the
last
year
vo
could
correct
me
if
I'm
wrong,
but
I
think
in
the
last
year
they
trained
up
six
thousand
people
in
over
five
hundred
classes.
So
it's
a
very
successful
platform
and
it
works
very
well
to
meet
the
unmet
need
for
digital
equity
in
the
city
of
Boston.
I
M
O
O
Public
access
and
digital
equity
is,
is
they're
all
equal
partners
and
we
get
out
across
the
city
and
when
you
talk
to
people,
particularly
during
you
know
when
you
before
covert,
obviously
you
saw
people
that
you
appreciated
being
able
to
watch
things
in
to
get
information,
particularly
you
know
all
of
our
cultural
events,
parades,
etc,
but
particularly
during
kovat,
you
know
being
able
to
tune
in
and
to
have
access
to
trusted
sources.
I
think
was
critical
as
well,
so
for
the
job
that
that
everyone
does
Glen.
We
obviously
see
you
out.
O
I
see
you
all
across
the
city,
because
we
do
all
of
the
parade's
which
unfortunately
have
all
been
suspended
because
of
Kovan.
But
but
again,
information
is
key
in
Michael
Lynch
we
go
back
a
long,
a
long
time
from
the
early
days,
probably
back
to
cable
vision.
If
you
will-
and
you
were
there
when
and
I,
was
there
when
we
wired
City
Hall
and
particularly
the
council
chamber,
for
it
for
its
first
time?
In
fact,
the
school
of
the
the
school
department
was
kicking
its
cream
and
they
didn't
want
to
go
on
TV.
O
So,
but
it
was
your
efforts
and
your
team's
efforts,
so
we're
I'm,
C
happy
to
to
have
I
think
we
probably
one
of
the
best
municipal
public
access
programming,
Zano
Glenn,
described
in
detail
all
the
work
that
that
was
brought
to
the
air,
as
well
as
the
access
that
people
get
so
keep
up.
The
great
work
happy
to
support
this
portion
of
the
budget
in
look
forward
to
working
with
you
all
of
you,
as
we
move
forward
in
making
sure
that
again,
digital
equity
is
there.
O
I
L
Actually
have
no
further
questions.
Just
I
wanted
to.
Thank
you
again
for
all
your
hard
work,
and
the
only
thing
that
I
would
echo
is
that
digital
divide
and
equity
issue
is
real
and
there
are
some
folks
that
don't
even
know
that
the
internet
exists
still
here.
So
just
really
do
appreciate,
as
we
start
transitioning
and
thinking
about
putting
all
of
our
documents
online.
L
Q
G
You
I'm
really
happy
to
hear
about
the
tackles
home
outreach
to
elders,
I.
Think
in
the
midst
of
this
covert
19
crisis.
We
realize
just
how
vulnerable
our
elders
are
and
how
not
tech-savvy
a
whole
lot
of
them
are
and
just
being
able
to
access
technology
and
to
keep
connected
to
people,
especially
if
they
are
and
have
limited
mobility
and
and
whatever,
even
without
the
Colvin
crisis.
It's
really
an
important
piece
and
I'm
glad
that
we
are
working
with
tech
was
home
to
make
that
happen.
G
It
was
the
first
meeting
that
had
in
a
few
months
and
the
attendance
at
the
meeting
was
70
people
I
think
as
far
as
public
meetings
we
might
be
should
be
looking
at
maybe
a
hybrid
model
to
increase
access
at
meetings,
so
that
folks,
can
you
can
join
us
remotely
on
zoom'
calls
and
and
just
expand
the
reach
of
of
our
meeting
so
that
we
can.
We
can
hear
the
voices
of
more
people
and
I.
Think
it's
not
you
know.
I
know
you,
folks
are
innovators
and
constantly
thinking
about
how
we
might
improve
things.
G
So
I
appreciate
that,
but
I
think
we
have
an
exciting
opportunity
right
now
to
to
make
things
happen
and
in
a
different
way.
Just
because
we've
been
forced
to
do
things
differently
and
it's
it's
a
it's
opened
up
lots
of
new
Opera
ideas
about
opera
and
things
that
we
could
be
trying.
So
thank
you
so
much
for
all
your
work.
The
information
technology
is
a
really
critical
part
of
what
we
do
and
how
we
reach
our
constituents
and
our
population
boss,
and
so
thank
you
so
much
Thank.
I
Thank
You
counsel,
Brayden
I,
see
that
chair
Bach
has
returned,
so
I
will
wrap
up
my
comments
with
a
thank
you
appreciate
all
of
your
work
and
like
I,
said
earlier.
If
you
are
not
up
and
running,
none
of
us
are
up
or
up
and
running,
especially
during
this
time.
So
thank
you
for
that
continued
work
and
thank
you
for
allowing
us
to
remain
productive
during
this.
During
this
time,.
I
A
You
so
much
thank
you.
Yeah
and
I've
been
following
the
hearing.
I
just
I
had
to
step
away
from
a
moment
for
a
moment
from
chairing
so
I
just
I
again.
I
want
to
thank
the
folks
who
spoke
on
on
behalf
of
the
PG,
Access,
Fund
and
and
I
really
want
to
thank
all
of
you.
It
do
it,
and
also
for
providing
such
thorough
answers.
Written
answers
to
our
questions.
I
had
a
bunch
of
questions
there
that
you
guys
answered,
and
so
I
just
want
to
quickly
check
Sarah
who's
in
attendance.
A
A
Q
No
thank
you
very
much
for
your
continued
support.
Thank
you
for
their
time
morning
and
I
hope
that
you
be
the
important
work
that
the
technology
department
does,
even
in
the
wake
of
the
coded
19th
poison
have
kind
of
been
all
thrust
into
the
the
role
of
Technology
in
keeping
us
all
connected.
You
know
looking
to
see
what
is
around
the
corner
as
we
start
to
open
up
the
syllabus
yeah.
A
K
Thank
You,
counselor,
Bock
and
I
didn't
have
any
questions,
but
I
did
want,
and
this
is
a
B.
He
says
hello.
I
did
want
to
thank
David,
you
and
your
team,
just
echoing
my
colleagues,
for
the
incredible
work
you're
doing,
particularly
as
we
obviously
have
gone,
remote
and
virtual
and
everything
we're
doing
so.
Thank
you
and
your
team
for
the
hard
work
you
know
critically
important.
It
is
and
in
Glen.
Thank
you
for
your
work.
K
The
fund
being
in
I,
mean
we
can't
stress
enough
how
important
it
is
that
folks
have
access
to
programming
and
I
know.
You
mentioned
Roman
Hines's
service,
which
was
a
really
powerful
service,
and
that
exclusivity
is
also
critically
important
to
for
a
community
and
for
organizations
like
yours
and
Theo.
Of
course,
thank
you
and
Dan,
and
your
incredible
team
for
the
work
you
guys
do.
The
digital
divide
obviously
existed
before
kovin
19.
It
has
only
been
exacerbated
by
this
pandemic,
and
so
we
are.
K
My
team
and
I
are
absolutely
looking
forward
to
continuing
to
work
in
partnership
with
your
org
and
so
many
others.
Aydin
is
also
looking
to
work
in
partnership
with
all
of
you
on
these
critical
issues.
So
thank
you
so
so
much
and
stay
safe
and
healthy
and
talk
to
you
soon.
Thank
you.
Counterpart
Thank.
A
Thank
you
Thank
You,
councillor,
Campbell
and
and
oh
and
I'll
just
put
a
bug
in
the
do
it
folks
ear,
because
I
forgot
to
ask
about
it,
but
well
I'll,
just
get
to
you
on
and
offline,
but
I
know
that
I
know
that
council,
president
Janey
and
councillor
Roy
and
others
on
the
council
are
interested
in
technological
solutions
for
us
being
able
to
look
at
the
census
redistricting
issue
next
year
and
how
to
be
that
most
effectively
and
so
I
think
we
may
be
knocking
down
your
door
on
that
sometime
soon.
Okay,
great
all
right!