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From YouTube: Board of Commissioners' Briefing (Feb. 1, 2022)
Description
Briefing of the Buncombe County Board of Commissioners for February 1, 2022. The purpose of the briefing is to discuss County-related business and upcoming agenda items in an open, transparent manner. No official actions take place during briefings.
C
One
of
the
things
it's
I'll
just
comment
very
quickly
as
we
as
we
adapt
to
this
this
setup
that
the
last
two
years
have
taught
me
that
you
are
just
going
to
have
to
be
adaptable
to
things.
So
please
bear
with
me
as
there's
lots
up
here
today.
So
thank
you,
commissioners,
for
the
opportunity
to
provide
this
update
to
you.
C
C
C
While
the
case
rate
and
the
percent
positivity
are
showing
signs
of
decline
and
signs
of
hope
that
the
surge
may
be
dissipating,
hospitalizations
and
deaths
are
not
yet
showing
that
same
decline.
This
is
not
altogether
surprising.
You've
heard
me
say
before
that
our
covet-like
illness
is
our
first
indicator,
followed
by
our
case
rates,
and
then
our
hospitalizations
and
our
deaths
tend
to
be
lagging
of
those
case
rates.
C
So
here
what
you're
seeing
is
the
western
north
carolina
regional
hospital
data
that
is
showing
a
continued
increase
in
inpatient
beds,
occupied
with
covet
19
and
a
steady
increase
in
icu
utilization,
specifically
for
our
mission
hospital
system.
We
have
recently
seen
high
stabilization
in
the
inpatient
beds
with
covid
19..
C
C
It
is
likely
that
the
hospitalizations
and
death
may
also
begin
to
see
a
decrease
in
the
next
several
days
to
weeks,
and
so
what
I
have
for
you
now
is
our
metrics
that
we've
been
following
since
october
of
2020
and
just
to
summarize
the
metrics,
while
cases
and
percent
positivity
remain
high,
they
are
beginning
to
show
signs
of
decline.
So
this
is
encouraging.
C
C
C
The
last
few
weeks,
public
health
and
emergency
management
have
been
working
to
obtain
and
allocate
at
home
rapid
at-home
test
kits
and
masks
to
the
community.
The
purpose
of
this
initiative
was
to
create
a
temporary
bridge
for
the
community
to
access
at-home
testing.
While
we
were
experiencing
high
testing
demand
strain
on
testing
providers
and
while
we
work
to
increase
testing
opportunities
in
the
county,
we
created
a
parallel
path
of
distribution
for
the
at-home
test,
kits
that
provides
a
dedicated
arm
of
the
initiative
to
equity
and
another
arm
of
the
initiative
for
general
population.
C
The
second
arm
of
the
initiative
is
focused
on
providing
opportunity
to
the
general
public
to
the
at-home
testing
resource.
This
involved
identifying
partners
that
could
function
as
fixed
sites
throughout
the
county
for
distribution
and
in
order
to
best
serve
the
general
population.
We
identified
fire
departments,
libraries
and
the
health
department.
C
C
So
I
just
wanted
to
take
a
moment
to
personally
thank
all
the
community
partners,
all
the
community
organizations,
the
fire
departments,
the
libraries
and
the
forty
cox
staff
for
their
participation,
assistance
and
support
in
getting
this
resource
out
to
the
community
just
to
spotlight.
Some
of
that
great
work
in
particular
broad
river
fire
department,
actually
utilized
some
of
their
at
home
test
kits
for
the
homebound
in
their
community
and
delivered
those
to
the
doors
of
those
individuals.
C
The
asheville
fire
department,
partnered
with
shiloh
and
stevens
lee
community
center
to
provide
distribution
at
those
centers
location
for
ease
of
access
and
better
reach
into
the
community,
and
a
couple
of
our
rural
community
centers
are
utilizing
their
kits
for
food
security
programs
that
they
support.
They
operate
to
support
those
community
members.
So
again,
many
thanks
to
the
multitude
of
partners
and
emergency
management,
especially
brittany,
robinson,
who
you
know
tyler's
tireless
efforts
to
help
support
our
public
health
response.
C
While
implementing
the
at-home
test
kit
initiative,
we
have
been
working
to
increase
the
testing
capacity
and
opportunity
in
the
community,
especially
while
the
demand
has
been
so
high.
Our
community
added
optum
testing
provider,
a
north
carolina
department
of
health
and
human
service
testing
resource
to
the
testing
provider
list
optum
began
providing
testing
services
at
unc
a
campus
on
january
21st,
and
they
provide
testing
from
one
to
eight
pm
on
fridays
and
then
nine
to
five
on
saturday
and
sundays,
and
we
anticipate
that
optum
will
be
in
the
community
until
at
least
february
20th.
C
And
I
can
say
it's
pretty
simple
of
a
process
of
entering
your
name
and
your
address.
No
other
information
is
needed
and
just
a
reminder
that
folks,
who
are
registering
for
these
test,
kits
that
if
you
live
in
a
multi-unit
housing
like
an
apartment,
make
sure
that
you
do
put
your
apartment
number
or
your
unit
number.
C
That's
really
important,
and
I
want
to
also
just
say
to
our
community
organizations,
churches
and
others
that
for
folks
who
may
not
have
internet
access
or
don't
find
technology
easy
to
use
that,
please
think
about
helping
folks
sign
up
to
get
these
tests.
There
is
also
a
phone
number
or
so
a
phone
option
if
folks
do
not
want
to
use
the
website.
C
C
So
you
know,
please
think
about
some
of
the
other
opportunities
that
you
also
have
for
at
home.
Rapid
testing
and
recently
added
that
at-home
test
kit
purchase
the
over-the-counter
at-home
rapid
test
purchase
can
be
covered
by
insurance,
with
the
exception
of
some
medicare
plans.
So
please
check
with
your
provider
your
insurance
plan
provider
and
the
pharmacist
that
that
may
be
covered
by
your
insurance
plan
or
reimbursable.
C
And
now
I
just
would
like
to
spend
a
little
time
on
vaccine
efforts
that
we
did
see
a
slowing
in
the
uptake
of
vaccine
with
the
holidays
and
winter
break.
That
coincided
with
schools
being
out,
but
I
did
want
to
share
that
right
now.
70
percent
of
our
72
percent
of
our
eligible
population
has
received
at
least
one
dose
and
69
of
our
eligible
population
has
received
their
full
primary
series.
C
So
with
now
with
the
holidays
behind
us,
and
we
still
have
high
transmission,
now
is
a
good
time
for
folks
to
start
their
series
or
get
their
missing
dose
and
folks
can
visit
us
at
a
community
vaccination
event
that
we
have
planned
for
saturday
at
tc,
robertson,
high
school,
that's
february
5th
at
10,
and
you
can
get
your
booster
dose.
You
can
get
your
first
dose.
You
can
get
whatever
dose
you
need
at
that
event.
C
Additionally,
we
continue
to
hold
our
vaccination
clinic
at
40
cox.
We
have
seen
that
demand
at
the
40
cox.
Mass
vaccination
clinic
has
decreased
over
time
and
anticipate
that
by
the
end
of
february,
we
will
be
able
to
transition
that
covid19
vaccine
clinic
into
our
regular
immunization
operations
at
the
health
department.
C
I'll
have
more
to
come
on
that
information
as
we
get
closer
to
that
transition
and
then,
lastly,
just
some
key
points
and
takeaways
for
folks
at
home
around
that.
Yes,
cases
are
beginning
to
decline.
It's
still
important
to
protect
ourselves.
If
you
have
symptoms,
please
stay
at
home.
Call
your
provider
seek
testing
at
one
of
the
testing
providers,
make
sure
you
stay
at
home
for
at
least
five
days
if
you're
symptomatic
or
your
test
is
positive
and
until
your
symptoms
are
getting
better
and
you
have
no
fever.
C
D
Stacy,
thank
you.
Thank
you
and
that's
really
awesome
to
hear
about
the
the
testing
sites
and
mass
distribution.
That's
fantastic
work.
I'm
sure
the
community
appreciated
that
I
had
a
question
about
vaccination
data
again,
just
to
confirm
my
own
understanding
of
where
that
data
is
coming
from.
I
think
I
think
you
showed
72
percent
of
our
county
with
one
dose.
D
C
I
can
thanks
for
the
question.
North
carolina
department
of
health
and
human
services
still
pulls
from
their
cvms
database,
so
that's
the
cova
vaccine
management
system
system
that
north
carolina
created
for
vaccine
providers
in
north
carolina
who
are
not
participating
in
a
federal
program
and
what
they
do
is
they
combine
the
cvms
data
from
north
carolina
providers
with
the
cdc
data
that
is
gathered
and
obtained
from
federal
providers,
whether
it's
typically
that's
going
to
be
your
department
of
justice,
your
prison
bureau,
your
veterans
affairs,
you
might
remember
a
few
months
ago.
C
There
was
some
issue
with
that
data
around
the
county
of
administration
versus
the
county
of
residence.
To
my
understanding
that
has
been
corrected
now
and
that
data
still
comes
from
the
cdc
tiberius
is
their
data
database
to
the
north
carolina
and
all
of
that
is
combined.
And
then
you
have
the
federal
pharmacy
program
where
our
large-scale
pharmacies
of
walgreens
and
cvs
were
participating
and
still
do,
and
that
data
is
also
put
in
there.
Okay,.
F
C
Yes,
so
I
can
tell
you
that
what
is
what
I
was
able
to
find
is
that,
yes,
we
still
service
the
really
small
adult
care
homes
and
in
those
groups,
through
our
our
fixed
site,
making
sure
that
I'm
sorry,
our
mobile
outreach,
the
larger
long-term
care
facilities
in
the
in
the
beginning
were
serviced
by
large
scale.
G
B
Hey
stacy,
thanks
for
the
presentation,
I
had
a
question.
Maybe
if
you
get
a
comment
on
so
the
the
development
of
the
new
anti-viral
pills
from
merck
and
pfizer
are
considered
to
be
like
a
real.
You
know
hugely
important
future
tool
going
forward
for
folks
who
do
contract
covid.
B
The
research
I've
read
indicates
that
if
people
begin
the
treatment
process
early
after
developing
symptoms,
they
could
reduce
hospitalizations
for
people
who
can
track
covert
by
maybe
maybe
90
or
so
at
least.
The
pfizer
version
is
that
effective,
they're
still
in
sort
of
limited
supplies
now,
but
that's
expected
to
to
be
alleviated
in
the
coming
weeks
and
months
kind
of
like
we're
sort
of
like
in
the
early
days
of
vaccines
right,
it's
like
more
demand
than
supply,
but
that
will
change.
Probably
pretty
you
know
pretty
pretty
soon.
B
There
is
kind
of
a
somewhat
complex
process
that
for
people
to
to
get
them
right
and
the
key
is
the
key
is
that
the
people
people
need
to
start
taking
them
quickly
after
developing
symptoms.
So
you
know
I'm
reading
that
there
is
some
concern
about
whether,
as
the
supplies
become
more
readily
available,
whether
a
lot
of
folks
who
would
really
really
benefit
from
them
may
end
up
not
successfully
getting
them
in
the
small
window
of
opportunity
that
they
need
to
get
them
by
to
start
taking
them
to
avoid
being
hospitals
as
hospitalized
later.
B
So
I
just
wanted
to
ask.
I
know
that
the
county
is
not
a
direct
healthcare
provider,
but
are
there
any
things
that
we
could
do
to
potentially
support?
You
know
a
system
within
the
community
to
make
sure
that
the
people
who
would
really
benefit
from
them,
which
you
know,
certainly
includes
people
who
who
didn't
who
did
not
get
vaccinated.
B
You
know
the
elderly
people
with
other
underlying
health
conditions
that
make
them
particularly
vulnerable
if
they
do
convic
contract
covert
so
that
they
can
get
tested,
get
a
prescription
and
then
actually
obtain
the
the
medications
within
that
matter
of
just
a
few
days.
They
have.
You
know
which,
for
folks
who
are
working
and
have
are
juggling
a
lot
of
stuff,
maybe
maybe
hard.
B
I
know
some
places
like
there
was
media
coverage.
This
week
around
how,
in
you
know
in
new
york,
people
can
kind
of
get
qualified,
get
a
prescription
over
telemedicine
and
then
they
actually
deliver
the
anti-covet
pills
directly
to
your
home
and
all
that
happens
in
the
same
day,
so
probably
pretty
idealized
system.
C
Thanks
for
the
question
you're
right
for
buncombe
county
public
health,
we
are
not
a
primary
care
provider,
so
the
direct
provision
of
that
type
of
medical
care
would
would
be
out
of
our
scope.
But
the
the
concept
of
facilitating
that
in
some
way
or
helping
get
that
word
out,
is
something
that
we
could
probably
assist
with.
And
what
comes
to
mind.
Initially.
C
Is
the
safety
net
provider
group
that
the
the
health
department
already
convened
and
we
actually
just
met
with
this
group
and
many
of
those
providers
are
providers
who
are
listed
on
the
north
carolina
department
of
health
and
human
services
find
my
treatment,
find
treatment
website
as
having
either
monoclonal
antibody
or
antiviral
therapies
available.
C
So
I
think
I
could
probably
take
that
back
to
the
safety
net
provider
group
and
sort
of
see
what
is
possible
around
a
concerted
effort,
at
least
around
messaging
and
getting
the
word
out
to
a
very
vulnerable
populations,
at
the
very
least,
to
help
them
understand
how
to
navigate
that
system.
I
will
say
that,
yes,
right
now,
the
supply
is
fairly
limited,
although
it
is
growing
daily,
and
we
do
anticipate
that,
at
least
by
march,
we'll
start
to
see
that
increase
more
and
possibly
more
providers
coming
on
on
board.
For
that
as
well.
B
So
I
I
don't
know
the
exact
statistics,
but
there's
a
fairly
meaningful
percentage
of
the
community
that
doesn't
have
a
you
know,
doesn't
have
a
primary
health
care
provider
right
like
I've,
read
statistics,
maybe
25
or
30
percent
of
people.
Don't
really
consider
themselves
to
have
that.
So
what's
the
op
like?
How
would
those
folks
access,
prescription
and
treatment.
B
B
Second,
only
to
vaccines,
since
this
whole
thing
has
happened,
and
so,
if
there's
anything,
the
county
can
do
to
play
a
supportive
role,
logistically
or
otherwise,
so
that,
if
we're
I
mean,
if
we
had,
if
we
had
that,
if
we
had
enough
now
right
and
they
were
being
accessed
by
people
who
could
benefit
them,
I
mean
these
hospitalization
numbers
that
we
have
right
now
could
theoretically
be
a
tiny
fraction
of
what
they
what
they
are
right.
B
So
I
just.
I
just
hope
that
we
can
create
kind
of
that
that
that
community
system,
that
that
really
makes
this
really
accessible
and
easy
for
people
to
get
them,
who
will
who
will
need
them?
So
anything
we
can
do
to
be
supportive,
I'm
I'm
certainly
very
supportive
of
them.
H
Today's
agenda
we're
scheduled
to
discuss
the
internal
audit
program,
specifically
the
audit
reporting
process,
we'll
cover
key
items
today,
such
as
the
internal
audit
program
reporting
structure,
the
cadence
of
the
internal
audit
program
reporting
and
the
relationship
between
the
internal
audit
department,
the
audit
committee
and
the
board
of
commissioners
so
prior
to
jumping
into
our
main
topic
at
hand.
Today,
though,
I
wanted
to
introduce
myself
as
this
is
the
first
opportunity.
I've
had
to
speak
publicly
to
the
full
board
for
those
of
you
that
I
have
not
had
the
opportunity
to
meet
yet.
H
My
name
is
dan
kaiser
and
I
am
the
new
director
of
internal
audit
here
at
the
county,
I
assumed
my
role
as
the
director
on
january
10th
and
has
spent
the
last
three
weeks,
familiarizing
myself,
with
county
operations
and
processes
prior
to
joining
the
county.
I've
built
my
professional
experience,
both
in
an
internal
and
external
audit
capacity
serving
private
and
public
company
sectors,
which
include
federal
and
state
government
organizations.
H
I'm
an
active
member
of
the
institute
of
internal
auditors,
I'm
also
a
certified
information
systems.
Auditor
personally,
my
family
and
I
moved
to
north
carolina
from
the
baltimore
dc
area
over
five
years
ago,
and
we
haven't
looked
back
in
three
short
weeks
in
my
new
role.
My
main
takeaways
are
that
this
is
a
committed
workforce
that
is
talented,
motivated
and
driven
to
provide
excellent
public
service
to
the
county
and
its
residents.
H
H
H
Two
we'll
be
executing
audit
work,
that's
in
compliance
with
national
and
government
auditing
standards
and
three
the
department
will
strive
to
be
a
promoter
of
operational
efficiency
and
compliance
throughout
the
county.
We
will
not
only
issue
audit
results.
We
will
collaborate
with
department
leadership
to
assist
in
messaging
compliance
throughout
the
entire
organization.
H
H
Currently,
the
buncombe
county
internal
audit
department
is
independent
county
operations,
as
the
program
is
not
responsible
for
overseeing
or
executing
any
functional
operations
within
the
county.
In
addition
to
being
independent
of
performing
operations,
the
program
also
maintains
its
independence
through
its
direct
line
of
reporting
to
the
buncombe
county
audit
committee.
H
The
audit
committee
has
direct
oversight
of
not
only
the
internal
audit
program,
but
also
the
external
audit
work,
that's
underway.
This
oversight
includes
the
status
of
audit
work,
performed
the
results
of
audit
work
and
the
remediation
efforts
associated
with
any
opportunities
identified
for
process
change
or
improvement
in
operations.
H
H
So
a
primary
component
and
responsibility
of
the
audit
committee
and
its
role
is
to
provide
the
board
yourselves
with
oversight
regarding
the
work
being
performed
through
both
the
internal
and
external
audit
programs.
This
reporting
should
be
supported
by
the
internal
audit
program
and
best
practice
should
include
an
open
line
of
communication
between
the
internal
audit
program,
the
audit
committee
and
the
board
of
commissioners.
H
So
key
topics
of
reporting
should
include
at
a
minimum
an
overview
of
the
audit
program,
its
resources,
which
includes
staffing
status
of
the
audit
work.
That's
currently
underway
results
of
the
completed
audit
projects
on
the
schedule
and
discussion
and
overview
of
the
status
regarding
process
and
control
enhancements
that
are
in
flight.
As
a
result
of
the
audit
work,
that's
been
performed
in
regards
to
the
cadence
of
reporting
industry.
Best
practices
include
formal
reporting
at
a
minimum
annually.
H
H
These
are
the
critical
pillars
to
ensuring
a
solid
foundation
supporting
an
effective
audit
reporting
program.
Thank
you
to
the
board
for
your
time
today
to
discuss
this
topic.
I
look
forward
to
working
with
all
of
you
and
the
entire
leadership
team
to
provide
the
county
with
the
best
in
class
audit
program.
Thank
you
all
any
questions
at
this
time.
I
I
have
a
question
good
to
see
you
again
dan
as
well.
I
want
to
understand
now
how,
when
we
talk
about
the
reporting,
how
do
you
interface
with
the
county
manager?
I
I
Now
I
know
an
auditing
look
from
40
years
in
banking,
internal
auditor
would
audit
and
control
us
you
might
say,
but
you
know,
because
when
you
look
at
the
county
commission
and
the
audit
committee,
you
know
I
just
want
to
know
how
that's
going
to
work.
H
Yeah,
so
the
key
there
is
the
position
of
the
audit
committee
chair
kindress,
so
we
have
a
working
relationship
and
an
open
line
of
communication.
I
think
that's.
The
best
practice
is
that
that
is
really
the
outlet
for
for
kind
of
status,
review
and
understanding
of
where
we're
at
on
audit
work,
and
that
includes
results
and
remediation,
so
just
having
that
outlet
to
be
able
to
communicate
through
that
path.
In
terms
of
that
workflow
now,
from
an
administrative
standpoint.
Obviously
the
relationship
and
the
dotted
line
you
speak
to
in
terms
of
county
management
operations.
H
I
think
that's
beneficial
in
the
sense
that
you're
keeping
abreast
in
terms
of
what
is
actually
happening
in
operations
and
understanding
kind
of
the
heartbeat
of
the
organization
and
understanding
risks
right.
So
the
key
is
really
understanding
what
is
happening
currently
and-
and
that
is
the
form
through
the
relationship
with
management,
including
accounting
manager,
but
then
also
that
key
independent
reporting
line
through
the
audit
committee
and
ultimately
to
the
board
yourself
is
in
terms
of
how
we
keep
that
independence.
F
Well
so
one
of
the
reasons
I
was
interested
in
talking
about
this
and
thank
you
so
much
dan
for
that
thorough
presentation
was
for
us
to
discuss
how
often
we
actually
want
that
kind
of
report
to
the
commission,
because
in
the
past
year
we
ended
up.
We
just
recently
had
a
report
and
it
seems
to
me
that
we
need
to
have
it
more
than
one
time
annually
at
this
point,
so
that
was
the
discussion.
H
So
my
comments
on
that,
so
it's
at
the
you
know
the
discretion
of
your
appetite
in
terms
of
what
you're.
H
In
my
experience,
historically
a
board
level
you
you
at
least
get
that
annual
discussion
and
report
which
it
sounds
like
you
were
getting,
but
it
is
ultimately
at
the
appetite
of
what
of
what
you
feel
fit
in
your
position
and
what
you
want.
I
will
say
it's
key,
that
the
audit
committee
is
kind
of
the
the
more
day-to-day
you
know,
overseer
of
kind
of
that
process
and
the
results
and
what's
happening
from
a
status
standpoint
and
also
reporting.
So
that's
kind
of
why
they're
there
in
terms
of
giving
that
lifebeat.
H
So
that's
really,
you
know
my
context,
but
at
the
end
of
the
day,
it's
it's
a
decision.
That's
made
here
by
you
folks
in
terms
of
what
you
want.
F
I
B
Other
questions,
or
should
we
just
while
we're
on
that
point
I
mean
so
once
every
six
months,
so
twice
a
year
would
be
one
would
be
one
option.
Anybody
want
to
kind
of
make
an
argument
for
a
different.
You
know
schedule
than
that.
I
mean
there's
any
number
of
ways
it
could
be
done,
but
that's
any
any
other
thoughts
or
do
people
feel
comfortable
with
that
schedule
for
now
in
terms
of,
and
that
could
that
would
be
a
meeting
here
in
the
commission
chambers.
B
We
have
had
occasions
where
folks
meet
with
members
of
the
audit
committee
informally
in
between
these
meetings
as
well
to
just
talk
through
issues,
and
things
like
that.
So
you
know
we
could
have
additional
opportunities
informally
as
well,
but
does
bi-annually
feel
like
a
good
approach
for
now.
B
Okay,
well,
it
sounds
like
there's
probably
consensus
on
on
that
for
now,
and
we
can
always
continue
to
revisit
it
if
we
want
to
go
more
frequently
or
different
schedule.
So
great
suggestion,
any
other
questions
or
comments
from
commissioners
at
this
at
this
time,
all
right
dan.
Thank
you.
So
much
we're
glad
to
have
you
on
the
team
and
look
forward
to
working
with
you.
J
A
J
Okay,
great,
so
this
is
just
an
overview
slot
about
the
things
we're
going
to
cover
today,
so
our
partnership
with
the
city
of
asheville
and
homelessness.
J
The
first
slide
here
is
really
about
our
partnership
that
we
have
with
the
city
of
asheville,
and
many
of
you
know
about
the
homelessness
initiative
advisory
committee.
It's
a
jointly
appointed
committee,
eight
members
from
the
county
commissioners
and
eight
members
from
the
city
council.
They
that
committee
assistant
funding
or
in
making
recommendations
for
funding
regarding
to
regarding
the
coc
which
we've
talked
about
or
we'll
speak
more
about
in
the
coming
slides.
J
It
also
oversees
these
funds
and
works
with
partnership
organizations
that
provide
homelessness
services.
We
have
traditionally
served
in
a
very
traditional
support
role
and
we
also
fund
partially
the
staff
member
that
is
working
at
the
city
of
asheville
to
oversee
hayek
buncombe
county
has
this
is
our
funding
stream
that
we
currently
are
supporting
in
the
homelessness
work
and
you'll
see
there
that
that's
the
32
thousand
dollars
to
support
hayek?
Forty
thousand
is
currently
supporting
the
code
purple
and
there
will
be
another
conversation
later
this
afternoon
around
code
purple.
J
Fifty
thousand
five
hundred
and
twenty
six
dollars
is
going
into
homeward
bound
for
library
outreach
and
the
four
hundred
and
fifty
thousand
dollars
to
homer
bound
for
case
management
and
coordinated
assessment
for
a
total
of
five
hundred
and
seventy
two
thousand
five
hundred
and
twenty
six
dollars,
and
then
we're
going
to
turn
it
over
to
the
city
of
asheville.
To
really
speak
more
about
the
homelessness
services
framework
and
emily
ball
is
with
us.
K
Thank
you
good
afternoon
glad
to
be
with
you
all.
I'm
emily
ball,
I'm
one
of
the
two
staff
members
at
the
city
of
asheville
working
on
homelessness
in
the
community
and
economic
development
department,
just
some
some
foundational
pieces
here.
Some
definitions
around
homelessness.
So
when
we
talk
about
when
I
talk
about
homelessness,
we're
really
specifically
following
hud's
definition
of
literal
homelessness.
So
that's
folks
who
lack
a
fixed,
regular
and
adequate
nighttime
residence.
So
that
basically
means
people
who
are
in
emergency,
shelter,
transitional
housing
or
places
not
meant
for
human
habitation.
K
So
people
who
are
outside
maybe
in
a
car,
an
abandoned
building
a
place
without
utilities.
A
camper
or
something
like
that.
One
of
the
subsets
of
folks
who
are
literally
homeless,
are
people
who
are
chronically
homeless
and
that's
a
population
that
we
have
talked
about
a
lot.
Those
are
folks
who
have
really
extensive
service
needs
and
tend
to
experience
the
longest
periods
of
homelessness,
they're
people
who
have
been
literally
homeless
for
at
least
12
months,
either
consecutively
or
over
a
few
episodes
in
a
few
years,
and
they
have
a
disability
skipping
down.
K
Actually
another
subset
of
that
literally
homeless
population
is
people
who
are
unsheltered
or
unhoused,
and
that's
again
folks
in
places
not
meant
for
human
habitation,
so
people
who
are
outside
in
cars
and
other
structures
like
that
and
then
separate
from
the
literal
homelessness
definition
there's
an
additional
federal
definition
around
homelessness.
That
is
the
mckinney-vento
definition,
and
this
is
the
definition
that
is
used
by
the
school
system,
so
both
buncombe
county
schools
and
city
of
asheville
schools.
K
This
definition
includes
people
who
are
literally
homeless,
but
also
includes
people
who
might
be
doubled
up,
so
so
school-age
children
who
are
doubled
up
with
other
people,
staying
on
a
couch,
staying
with
family
member
and
and
otherwise
meet
that
definition,
so
a
bit
of
a
separate
population,
but
those
folks
are
identified
through
the
school
liaisons
at
those
school
systems.
K
The
point
in
time
count,
I'm
sure,
you're
all
familiar
with
that
we've
that
just
happened
last
week
and
I'll
talk
about
that
in
a
bit
point
in
time.
Count
is
our
best
source
of
information
about
the
homeless
population
in
our
community.
So
it
is
a
one-night
count
works
just
like
a
census.
It's
a
demographic
survey
as
well
as
some
other
questions,
gathering
information
on
people's
homeless,
history
and
household
characteristics,
and
it's
our
only
kind
of
comprehensive
picture
of
the
number
of
people
who
might
be
homeless
on
a
single
night
in
a
year.
K
This
is
a
requirement
from
the
housing
and
urban
development
department
for
every
continuum
of
care,
so
in
our
community,
the
city
of
asheville
is
the
continuum
of
care
lead
and
we'll
talk
about
that.
A
bit
more.
K
The
hud
requirement
is
that
we
conduct
this
count
within
the
last
10
days
of
january
every
year,
and
so
because
we
are
doing
the
methodology
the
same
way
year
after
year.
It
gives
us
a
good
picture
over
time.
So
it's
certainly
not
a
comprehensive
data
set,
but
does
show
us
good,
accurate
trends
in
the
homeless
population
year
after
year.
That
count
includes
people
who
are
sheltered
so
folks,
who
are
in
emergency,
shelter,
transitional
housing
as
well
as
people
who
are
unsheltered.
K
We
actually
just
conducted
this
count
last
week
so
last
tuesday,
and
it
will
be
a
bit
before
we
have
that
data
back.
We
are
still
receiving
those
survey
forms
back
from
participating
agencies
process,
then,
is
that
I
literally
I
will
manually,
enter
all
of
that
into
our
homeless
management
information
system,
and
then
we
can
also
pull
shelter.
Data
from
that
same
system
run
some
reports
that
will
deduplicate
to
ensure
that
we're
not
double
counting.
K
K
K
Last
year,
our
account
was
527.
What
has
changed
substantially
over
that
time
is
the
composition
of
folks
who
are
homeless.
So
the
number
of
veterans,
for
example,
are
the
number
of
people
who
are
chronically
homeless.
Significant
change
for
us
last
year
was
the
number
of
people
who
were
unsheltered
compared
to
the
prior
year.
K
We
also
serve
as
the
lead
entity
for
the
continuum
of
care,
so
continuum
of
care
is
a
hud
framework
where
we're
looking
at
a
specific
geography
and
within
that
geography
working
to
end
homelessness,
they're
working
to
identify
who
is
homeless
in
that
area.
What's
the
right
mix
of
interventions,
how
do
we
continually
get
closer
to
zero
by
decreasing
the
number
of
people
becoming
homeless
and
increasing
the
number
of
people
exiting
homelessness?
K
We
also
oversee
federal
and
state
funds
and
contracts
with
service
providers
and
through
our
our
office,
facilitates
access
to
two
pots
of
hud
funding
that
are
specific
to
homeless
programs.
Those
are
the
continuum
of
care
and
emergency
solutions
grant
funding,
and
then
we
also
provide
some
direct
city
funding
for
those
staff
positions
for
code
purple
and
for
outreach
and
coordinated
entry
and
homework.
K
The
continuum
of
care,
as
I
just
said,
is
a
hud-defined
geography
within
which
there
is
a
lead
entity,
so
the
city
of
asheville
is
that
lead
entity
in
our
community.
Our
role
in
that
is
really
to
again
to
look
at
homelessness
as
a
closed
system,
so
want
to
measure
inflow
and
outflow,
so
how
how
many
people
are
becoming
homeless?
How
many
people
are
exiting
homelessness?
K
How
long
are
people
homeless?
So
what's
the
efficacy
of
our
service
system
and
how
do
we
continually
improve
that
we
want
to
analyze
that
for
duplications
and
gaps
and
really
be
very
specific
about
the
need
of
the
homeless
population
in
our
community
within
that
geography,
using
all
of
that
information?
K
All
of
that
data
to
develop
and
implement
a
strategy
again
to
get
closer
and
closer
to
zero,
so
the
city
of
asheville
serves
as
the
lead
entity
for
our
continuum
of
care,
and
in
that
we
do
all
that
stuff
that
I
was
talking
about.
So
we
we
coordinate
and
support
the
homeless
service
system
across
our
community.
K
K
Our
goal
as
a
continuum
of
care-
and
certainly
our
goal
at
the
city
of
asheville,
is
permanent
housing.
So
our
goal
is
to
continually
decrease
the
number
of
people
who
are
experiencing
homelessness
by
moving
people
into
permanent
housing,
supporting
them
so
that
they
stay
housed
and
don't
become
homeless
again
and
part
of
our
process
in
that
is
really
to
look
at
functional
zero,
which
means
we
know
that
people
will
always
become
homeless
in
our
community.
Folks
will
experience
housing
crises
in
perpetuity.
K
K
K
Where
possible,
once
people
become
homeless,
we
want
to
be
conducting
good
outreach,
getting
people
connected
with
services,
providing
emergency
shelter
where
that's
appropriate
or
transitional
housing
and
then
again
always
working
towards
a
permanent
housing
goal
for
every
single
person,
who's
homeless
through
either
rapid
rehousing
or
permanent
supportive
housing
or
where
possible
diversion.
So
if
you
look
at
that,
top
left
section
of
the
graphic
diversion
is
essentially
problem
solving
for
folks
when
they
first
become
homeless.
K
K
Coordinated
entry
is
the
system
that
we
follow.
This
is
a
hud
required
system
for
every
continuum
of
care
to
identify
who
receives
what
type
of
housing
program.
So
the
idea
is
that
it
should
not
be
dependent
on
the
person
in
crisis
to
identify
the
right
resource
to
resolve
their
crisis,
but
we
should
have
a
no
wrong
door
approach
to
system
entry
so
that
all
of
our
people
who
are
in
need
of
assistance
are
kind
of
pooled
in
all
of
our
housing.
K
Resources
are
pulled,
and
then
we
use
the
structure
to
make
an
appropriate
match
so
that
the
person
gets
the
need.
That
gets
the
intervention
that
will
meet
their
need
to
resolve
their
experience
of
homelessness
and
within
that
process.
Folks
are
prioritized
by
the
acuity
of
their
needs.
So
the
goal
very
morbidity
oriented
very,
very
much
based
on
who
is
most
likely
to
die
if
they
continue
to
be
homeless.
That's
the
person
that
we
need
to
prioritize
for
the
next
intervention.
K
K
Rapid
rehousing
is
a
time
limited
program
up
to
two
years,
ideally
and
providing
rental
assistance,
as
well
as
case
management,
best
practice
again,
housing
first,
so
no
preconditions
for
entry
and
the
benefits
of
rapid
rehousing
are
that
it's
really
upstream
intervention
for
lower
needs.
People.
So
folks,
who
may
have
had
a
good
work
history
have
had
some
kind
of
crisis
have
lost
their
housing.
K
K
The
other
housing
intervention
is
permanent,
supportive
housing,
and
I
imagine
you-
may
have
more
familiarity
with
this.
Permanent
supportive
housing
is
also
providing
rental
assistance,
also
providing
case
management,
but
specifically
targeting
people
who
are
chronically
homeless
and
who
will
need
that
support
long
term
in
order
to
not
return
to
homelessness.
K
This
can
be
site-based
so
in
a
single
building
or
scattered
site,
so
working
with
private
landlords
out
in
the
community,
but
the
the
structure
is
that
the
occupant
has
illegally
send
their
name
and
they
must
comply
with
the
lease
terms
again.
Best
practices,
housing,
first
and
providers
in
our
community
of
permanent
supportive
housing
are
homeward
bound,
and
this
includes
the
day's
end
project
that
will
be
coming
soon.
J
It
to
jen,
so
I
wanted
to
make
sure
to
take
an
opportunity
to
speak
a
little
bit
about
the
current
planning
and
kind
of
the
next
steps.
So
one
is
the
expanding
the
support
for
code
purple,
which
again
will
be
on
the
agenda
for
a
later
discussion.
However,
there
is
a
lot
of
conversation
happening
in
the
community
around
additional
support,
both
financially
and
need.
J
Also,
as
I
talked
about
at
the
very
beginning,
currently
hayak,
which
is
appointed
eight
members
from
this
board
and
eight
minutes.
Eight
members
from
the
city
council,
the
city
of
asheville,
is
actually
making
some
recommendations
regarding
the
restructure
of
hayak
and
the
staff
is
currently
working
on
those
recommendations
and
the
counties
waiting
on
what
that
final
document
will
look
like
or
final
draft
from
the
city
will
look
like.
J
Essentially,
they
are
asking
a
change
for
a
change
name
to
from
hayek
to
nc
501,
asheville,
buncombe,
continuum
of
care,
homelessness,
initiative,
mouthful
and
it'll,
be
two
distinct
bodies,
so
it'll
be
formally
designating
the
continuum
of
care
governance
board,
which
we
do
not
currently
have
formally
designated
and
that's
something
that
they'd
like
to
see
and
then
a
general
membership
body
which
would
change
slightly
the
structure
in
which,
right
now,
you
appoint
eight
the
city
of
0.8.
A
One
thing
that
I
have
heard
many
people
say
at
the
community
level
is
that,
in
addition
to
the
need
for
the
rapid
re-housing
and
the
permanent
supportive
housing
and
those
are
critical
strategies,
there
are
also
folks
who
may
not
be
ready
to
take
the
step
into
permanent
supportive
housing
for
a
range
of
reasons.
A
A
Serve
kind
of
the
range
of
people
who
are
unhoused
or
unsheltered
is,
is
understanding
that
they're
that
that's
not
always
going
to
be
a
quick
process
for
someone
to
get
from
being
unsheltered
to
being
ready
for
permanent
supportive
housing,
which
would
seem
to
be
the
first
step
in
in
this
continuum
in
a
lot
of
cases,
and
it
feels
like
that's
also
the
place
where
a
lot
of
the
most
complex
intersecting
needs
around
mental
health
issues.
A
An
addiction
play
out,
at
least
for
some
people
that
would
that
might
make
it
challenging
to
take
that
step
into
permanent
supportive
housing
or
they
might
elect
that
as
their
own
as
an
individual.
That's
not
actually
the
outcome.
They
want
right,
they
might
prefer
living
in
a
different
or
being
in
a
different
setting.
A
So
I
think,
as
I'm
very
excited
about
the
planning
process,
we're
moving
forward
with
dogwood
city
and
county
all
at
the
same
table
having
the
conversation
around
high
access,
shelter,
and
I
also
think
there's
an
opportunity-
maybe
need
to
sort
of
punch
out
this
other
description,
basically
of
what
kind
of
programming
and
services
can
be
provided
for,
folks,
where
it
might
be
a
longer
period
than
90
days,
for
instance,
or
it
might
be
three
years
and
success
for
some
folks
might
mean
that
they
have
access
to
regular
medical
care
and
are
stabilized
on
medications.
A
They
need
to
be
on,
and
you
know,
are
taking
some
early
steps
around
addiction
treatment
that
they're
ready
for.
So
I
just
feel
I'm
excited
about
as
we
move
forward
trying
to
enumerate
with
the
same
degree
of
specificity
in
that
area
that
we
have
been
able
to,
I
think
around
the
continuum
of
care
into
housing,
if
that
makes
sense,
so
that
was
ended
up
being
more
of
a
monologue
than
intended.
A
I
wonder
if
you
all
have
any
feedback
or
thoughts
around
that
and
sort
of
what
you're
seeing
in
terms
of
best
practices,
either
here
or
in
other
parts
of
the
country.
This
is
by
no
means
a
a
challenge:
that's
showing
up
only
in
asheville
and
buncombe
county,
it's
showing
up
everywhere,
and
I
think
a
lot
of
people
are
wrestling
with
sort
of
the
best
programs
to
invest
in
and
support
around.
That.
J
Yes,
so
thank
you
for
saying
that
now
I'll
first
say
that
a
couple
comments,
one,
the
city,
county,
dogwood,
health
trust
conversation-
is
truly
about
looking
at
the
whole
picture
and
we're
trying
to
consider
the
high
access
shelter
as
one
of
a
potential
intervention,
and
that
is
something
that
is
specifically
earmarked
in
the
rfp-
is
asking
the
consultant
to
also
have
interviews
with
individuals
with
lived
experiences
talking
to
individuals
about
what
needs
currently
exist
in
our
community,
where
they're
not
able
to
get
their
needs
met.
J
I'll
also
say
that
we
staff
are
also
and
have
been
looking
at
what
other
communities
are
doing.
County
staff
have
been
looking
at
what
other
communities
are
doing,
and
I
think
that's
been
a
good
opportunity
too,
to
learn
from
other
counties
about
how
they
are
addressing
homelessness.
In
their
community
and
how
their
both
county
and
cities
are
working
together
to
meet
these
needs,
I
don't
know
if
emily
has
any
additional
comment
to
make.
K
I'll
just
tell
you
my
own
experience
about
that.
I
think
it's
a
really
excellent
point
and
you're
identifying
a
population
that
has
some
unmet
need
in
our
community.
My
experience
is
that
everyone
is
ready
for
housing
and
everyone
everyone
most
everyone
does
want
housing,
and
that
is
what
housing
first
is
all
about
right.
So,
let's
bring
people
in
no
preconditions,
regardless
of
requirements
in
order
to
get
them
stable
and
in
order
to
meet
their
needs.
K
What
I
think
happens
is
two
things:
one
there's
a
very
long
gap
between
the
need
for
permanent
supportive
housing
and
the
ability
to
access
that
permanent,
supportive
housing.
So
even
right
now,
with
the
day's
end
and
the
ramada
projects
coming
online,
that's
going
to
add
185
units
of
permanent
supportive
housing,
which
is
incredible.
It's
biggest
infusion
that
we've
ever
had
at
a
single
time
in
our
community
and
it's
probably
a
year
away
from
occupancy
for
any
of
those
units,
and
so
in
the
meantime
we
need
a
place
for
people
to
go.
K
We
need
appropriate
services
and
a
response
for
that
population.
That's
waiting!
I
also
would
say
that
this
is
where
diversion
comes
in.
So
a
lot
of
people
who
we
who
we
might
think
need
permanent
supportive
housing
actually
could
be
routed
to
a
different
resource
that
is
a
better
fit
for
their
needs,
and
I
this
is
an
experience
I'm
having
present
day
at
the
ramada
as
we're
working
on
exit
options
for
folks
there.
K
So
there
are
six
people
right
now
who
have
reconnected
with
friends
and
family
and
been
able
to
go
back
home
and
those
are
folks
who
otherwise
would
need
permanent,
supportive
housing
in
our
community.
So
I
think
really,
the
idea
is
kind
of
a
triage
approach.
How
do
we
really
dig
in
with
this
particular
individual
and
figure
out?
What
will
resolve
their
specific
crisis?.
A
That's
one
way:
I've
been
hearing
some
folks
talk
about
the
high
access.
Shelter
concept
is
sort
of
a
like:
an
emergency
department
around
homelessness,
that's
open,
24
7.
Anyone
can
go
to
and
then
get
the
kind
of
assessment
and
referrals
that
that
we
need
that
they
might
need
or
be
ready
for,
and
some
will
be
ready
for
those
steps
that
very
day
others.
A
It
might
take
a
little
bit
longer,
but
I
think,
having
that
consistency
day
in
day
out,
24
7,
where
there
is
that
sort
of
ability
to
tether
into
all
the
referrals
and
services
is
exciting
step
forward
to
think
about
in
our
community.
So
thank
you
appreciate
that
the
back
and
forth
here.
F
K
Yes,
although
I'll
give
you
the
immediate
caveat
that
I
can
only
tell
you
my
own
opinion
around
that,
I
think
certainly
covet
is
a
significant
contributor
and
I
think
we
we
see
that
in
a
number
of
ways.
One
is
that
shelters
have
changed
their
shelters
so
have
because
of
covid
protocol
because
of
the
need
to
move
beds
further
apart,
for
example,
or
to
have
to
dedicate
quarantine
space
for
new
folks
who
are
coming
into
that
shelter.
All
of
that
has
really
changed
the
inflow,
shelter.
K
Some
shelters
have
requirements
around
a
vaccine
or
a
negative
covid
test.
It
can
be
really
hard
for
people
to
meet
those
requirements
when
they're
in
crisis,
so
part
of
it
is,
is
just
shelter
capacity.
I
think
I
also
think
covet
has
been
very
difficult
for
all
of
us,
of
course,
and
so
that
has
shown
up
for
a
lot
of
people
in
mental
health
and
substance
use
and
the
more
complicated
those
behaviors
are.
The
less
people
have
the
ability
to
access,
shelters
or
to
stay
in
shelter.
K
So
shelters
often
have
a
lot
of
requirements
around
being
clean
and
sober,
for
example,
or
being
engaged
in
treatment.
Something
like
that
and
a
lot
of
folks
are
not
currently
in
a
position
to
do
that,
and
then
I
also
think
that
we
have
had
and
again
I
can't
can't
substantiate
this
with
data,
but
I
think
that
we
have
had
a
number
of
people
who
have
been
just
right
on
the
edge
for
a
long
time.
K
K
I
think
we
all
thought
that
we
would
have
a
lot
of
job
loss
and
that
would
lead
directly
to
homelessness,
and
I
do
think
we
have
some
of
that,
but
we've
had
a
lot
of
assistance
programs
in
place
across
the
country
and
the
path
to
I
lost
the
path
for
I
lost.
My
job
to
now
I
live
outside
is
a
long
path
for
most
people.
K
Most
people
would,
you
know
again
you
connect
with
friends
or
family
or
access
other
supports.
So
I
think
covet
is
a
big
part
of
the
story,
but
in
kind
of
some
nuanced
ways-
and
then
the
other
thing
I
would
say
is
that
we
we
are
hit
hard
by
the
opioid
epidemic
in
our
community
and
that's
a
very
direct
pathway
and
to
unsheltered
homelessness
in
particular.
B
Jen
and
emily,
thank
you
both
for
being
here
today,
really
appreciate
it.
Thanks
for
all
your
great
work
on
this
important
issue,
and
I
would
just
also
say
that
you
know
the
affordable
housing
subcommittee
is
dedicating
more
time
to
this.
We've
been
talking
about
development
of
goals
around
construction
of
new,
affordable
housing.
B
We're
going
to
talk
about
that
a
little
bit
later
today,
but
over
the
last
couple
of
meetings
and
in
our
coming
meetings,
we're
also
sort
of
taking
a
deeper
dive
around
the
homelessness
issues,
and
our
expectation
is
to
to
subsequently
bring
forward
some
other
goals
for
the
commission
to
consider
specific
around
specifically
around
homelessness
concerns
so
anyway.
Thank
you
all
for
your
help
with
all
of
that
and
your
great
work
in
the
community
on
this
important
issue.
L
Our
offender,
who
did
the
survey,
will
be
doing
the
presentation,
so
we
have
ryan
murray,
who
is
the
vice
pr
assistant
director
of
community
worship,
research
for
etc
institute?
Who
did
this
survey
for
us
we'll
be
walking
through
the
survey
results
with
you
and
ryan?
Just
let
me
know
when
you're
ready
for
the
next
slide.
M
All
right
so
yeah
raphael
if
we
could
go
ahead
and
just
go
to
that
screen
with
the
map
on
it,
it'll
be
the
second
slide
in
the
presentation
all
right.
So
thank
you,
commissioners
for
having
us
here
today.
It's
been
a
pleasure.
First
of
all,
I'd
like
to
just
say
it's
been
a
pleasure
working
with
rafael
and
matthew
baker
from
their
department.
M
It's
just
been
a
couple
of
great
guys
to
work
with,
and
I
just
can't
say
enough
about
how
easy
they
made
the
process
and
then
how
well
I
felt
like
they
handled
kind
of
taking
the
survey
to
everyone
throughout
the
organization
to
make
sure
we
could
try
to
build
some
consensus
with
the
results.
M
One
thing
to
know
before
we
get
going:
is
that
etc?
Really
the
national
leader
in
market
research
for
local
government
organizations
and
we've
got
more
than
a
thousand
city
clients
in
49
states
and
over
three
million
people
surveyed
in
just
the
last
few
years
here
and
really.
E
M
Main
mission
and
our
goal
here
at
etc,
is
to
help
organizations
make
better
decisions,
and
we
do
that
through
this
type
of
research
work,
so
go
on
to
our
next
glide.
Our
agenda
slide
here
today,
we'll
just
go
through
the
the
purpose
and
methodology
we'll
touch
on
a
couple
of
things
to
know
major
findings,
we'll
summarize
and
then
I'll
take
any
questions
so
we'll
go
to
our
next
slide.
Four,
the
purpose
of
the
survey.
M
Many
of
our
surveys
that
we
administer
across
the
country
is
really
an
objective
assessment
to
resident
satisfaction
with
the
delivery
of
your
services.
Beyond
that,
the
survey
was
designed
in
a
way
to
determine
priorities
for
the
county,
so
even
if
you
would
have
had
astounding
satisfaction
for
every
single
service
that
was
rated
on
the
survey
or
strong
levels
of
agreement
for
every
statement
that
we
asked
folks
to
rate
their
level
of
agreement
with,
we
still
would
have
helped
determines
of
priorities
based
on
some
of
those
results.
M
M
It
was
a
seven
page
survey.
It
was
the
first
survey
conducted
for
the
county
by
etc
institute.
Although
we're
familiar
with
the
area
and
the
state
in
general,
first
survey
conducted
for
buncombe
county,
we
administered
that
survey
by
mailing
online
to
a
random
sample
of
households
within
the
county,
and
each
survey
took
about
15
or
20
minutes
to
complete,
as
we
were,
completing
those
surveys,
we
were
tracking
both
demographics
and
geography.
M
To
make
sure
we
had
a
good
representation
of
both
for
folks
throughout
the
county,
go
to
our
next
slide
and
talk
a
little
bit
about
sampling,
size
and
goals.
We
had
a
goal
of
500
completed
surveys,
but
folks
really
showed
up
for
the
survey.
We
got
753
completed
responses
and
really
what
that
helps
us
do
is
lend
a
little
bit
more
reliability
to
the
aggregate
survey
results.
So
we
have
a
confidence
interval
and
a
margin
of
error
for
the
results.
M
We've
measured
this
starting
at
the
95
percent
level
of
confidence
to
come
up
with
a
margin
of
error
of
about
three
and
a
half
percent
of
that
95
level
of
confidence,
which
means
that
we,
if
we
were
to
conduct
the
same
survey
administered
to
a
753
people
at
random,
we
would
95
out
of
100
times
get
these
same
results
plus
our
minus
our
margin
of
error
of
about
three
and
a
half
percent.
So
we
set
the
goal
at
500
is
kind
of
based
on
your
population
size
of
the
county.
M
We
could
have
gone
a
little
bit
smaller.
We
could
have
obviously
gone
larger,
but
really
the
the
the
item
for
etc
institute.
That's
most
important
is
maximizing
your
investment
in
our
services,
so
I'm
never
going
to
propose.
You
know:
2500
surveys
to
a
community
that
could
have
a
reliable
result
that
the
95
level
of
confidence
in
a
margin
of
error
of
about
3
if
that'll
get
us
the
results
that
we're
looking
for
and
just
kind
of
keeping
in
mind.
M
M
We
asked
it,
and
so
some
of
these
results,
I
think,
should
be
framed
in
the
context
of
this
was
our
first
survey
experience
in
recent
for
most
of
you
at
least,
and
so
I
just
want
to
kind
of
make
sure
that
we're
all
kind
of
moving
forward
with
that
perception
and
with
that
we'll
get
into
our
perception,
slide
and
raphael.
You
can
just
go
ahead
and
skip
right
along
to
slide
eight
perceptions
of
buncombe
county
slide
with
the
chart
and
graph
there.
M
So
I've
highlighted
a
couple
of
items
on
this
part
down
towards
the
bottom.
These
items
receives
to
the
largest
levels
of
below
average,
and
poor
responses
from
folks
is
a
place
where
you
can
earn
a
living
rage
and
it's
a
place
where
you
can
find
affordable
housing,
and
these
are
really
county
priorities.
That
residents
indicated
should
receive
the
most
emphasis
and
they
also
received
the
lowest
ratings.
M
However,
some
grade
card
items
the
place
to
visit
play
live
retire,
all
received
some
of
our
highest
levels
of
excellent
good
ratings,
and
those
are
the
areas
that
I'll
tend
to
focus
on
first
and
we'll
have
some
national
and
regional
comparisons
to
some
of
these
items,
as
well,
so
kind
of
a
mixed
bag
toward
the
bottom
of
some
of
those
below
average
and
poor
ratings.
But
overall
we
got
some
pretty
good
ratings
when
it
comes
to
general
perceptions
of
the
county.
M
M
M
Above
of
respondents
who
indicated
this
is
one
of
their
four
top
choices
that
they
would
like
the
county
to
emphasize
over
the
next
couple
of
years,
and
so
in
your
full
report.
You
kind
of
see
that
juxtaposition
of
question
five
and
question
six
and
those
ratings,
but
this
is
really
the
more
meaningful
table,
considering
that
some
of
the
importance
of
those
items
kind
of
waned
when
folks
were
actually
asked
to
compare
which
four
of
this
giant
list
or
this
large
list,
they
think,
should
receive
the
most
emphasis
moving
forward.
M
We
go
to
our
next
slide,
we'll
talk
about
general
levels
of
satisfaction
with
the
core
county
services,
provided
only
one
item
stands
out
here,
really
in
terms
of
dissatisfaction
and
that's
quality
of
county
development
planning
and
zoning,
which
is
just
a
difficult
item,
because
we
know
that
most
residents
in
most
of
our
counties
nationwide,
don't
have
a
really
good
handler.
They
don't
have
their
thumb
on
the
quality
of
county
development
planning
and
zoning.
But
folks
do
have
a
perception.
M
That's
been
made
of
some
of
those
choices,
and
so
one
of
the
items
we
always
suggest
to
clients
is
more
robust
communication
and
engagement
with
the
community
when
the
county's
about
ready
to
make
a
development
planning
or
zoning
decision
to
ensure
that
the
community
is
well
informed
with
what's
going
on,
they
may
not
agree
with
your
decision
or
your
actions,
but
at
least
they've
been
informed
as
to
what
they
are
and
they
tend
to
to
be
a
little
bit
more
kind
in
our
satisfaction
ratings
when
they
at
least
have
a
really
good
understanding
or
brought
into
the
process,
which
is
a
really
difficult
thing
to
kind
of
engage
folks
in
some
of
those
development
planning
and
zoning
processes,
whereas
we
know
that
they're
invited
to
those
public
meetings
now,
but
not
usually
signing
up
at
robust
rates.
M
If
we
go
to
our
next
slide,
it'll
show
the
responses
for
question
four,
and
while
the
county
equitably
provides
services,
residents
disagreed
with
other
statements
at
relatively
high
levels,
and
so
some
of
these
statements
are
are
definitely
perception.
M
Statements
about
the
county
folks
generally
believe
they
have
equitable
access
to
your
services,
regardless
of
their
race,
ethnicity
or
any
of
those
particular
items,
but
when
it
comes
to
the
county
being
trustworthy
or
caring
community,
in
harmony
with
its
environment
or
some
of
those
other
items
towards
the
bottom,
there
there's
a
large
group
of
neutral
ratings,
which
tells
us
that
folks
really
haven't
had
a
positive
or
negative
impression
made
on
them
from
that
particular
stance,
but
about
35
or
so
percent
gave
our
disagree
or
strongly
disagree
to
those
particular
statements.
M
I
just
wanted
to
highlight
some
of
the
areas
here,
as
you
can
see
on
the
screen
as
a
place
to
visit
rated
phenomenally
are
significantly
above
our
national
and
regional
averages
there,
but
we're
more
aligned
with
or
maybe
even
below,
as
we
look
at
a
couple
of
these
bottom
items
as
a
place
to
work
with
the
overall
image
or
reputation
of
the
county
government
below
significantly
some
of
those
national
and
regional
averages.
But
these
regional
averages
and
national
averages
are
really
just
meant
to
help
put
into
perspective
some
of
your
results.
M
At
first
glance,
you
might
have
thought
that
65.6
percent,
as
a
positive
rating
as
a
place
to
live,
might
have
been
of
a
major
concern.
But
what
you
can
see
is
that
you're
actually
quite
an
abundant
with
our
regional
averages
and
just
barely
kind
of
a
significant
change,
above
and
beyond
our
margin
of
error
compared
to
our
regional
and
national
averages
there.
M
When
we
go
to
our
next
slide,
we'll
see
comparative
advantages
to
the
national
average
and
the
atlantic
regional
averages.
And
what
we
really
see
is
is
this:
the
county
is
a
place
to
live,
or
excuse
me
as
a
place
to
visit,
but
beyond
that
your
recreation
and
library
services,
for
the
most
part
are
where
you
really
tend
to
excel,
above
our
national
and
regional
averages,
and
when
we
go
to
our
comparative
weaknesses.
Our
next
slide.
M
Beyond
that
timeliness
of
information
provided
by
the
county
over
there
in
the
atlantic
regional
column,
so
we'll
skip
forward
again,
two
slides
raphael,
but
one
of
the
things
that
I
said
at
the
top
of
the
presentation
was
that
the
purpose
of
this
project
was
to
develop
priorities.
One
of
the
slides
that
I
hit
on
towards
the
top
of
the
presentation
as
well,
was
kind
of
an
emphasis
slides.
M
It's
important
to
understand
which
one
of
those
services
received
lower
levels
of
satisfaction,
but,
most
importantly,
which
services
are
most
important
to
you.
So
if
we've
got
a
service
that
is
lower
than
average
satisfaction,
but
it's
not
overly
important
to
residents,
then
it's
not
going
to
move
our
needle
in
terms
of
serving
residents
at
a
higher
capacity.
M
What
we
need
to
focus
on
is
not
only
the
satisfaction
placed,
but
here
in
this
table
the
emphasis
that
residents
believe
should
be
placed
on
that
item
and
we
can
see
far
and
away
money,
development
planning
and
zoning
top
item.
But
we
also
see
county
social
services
and
public
health
services
kind
of
rounding
out
the
top
three
items
that
they
think
you
should
emphasize
over
the
next
couple
of
years.
M
M
I
just
like
to
provide
kind
of
a
higher
level
of
analysis
for
the
for
you
all
in
these
presentations,
and
so
I've
highlighted
with
various
color
schemes
here
to
kind
of
give
you
an
idea
of
the
levels
of
emphasis
that
I
believe
professionally
placed
on
some
of
these
items
and,
as
you
can
see,
county
development
planning
and
zoning
is
at
the
top
of
this
list.
While
something
where
you
might
not
even
make
a
lot
of
decisions
on
those
particular
topics
throughout
the
year.
M
Now,
what
that
means
is
a
little
bit
more
difficult
to
say,
but
again,
communication
and
engagement
with
residents
in
those
terms
of
development
planning
and
zoning
can
go
a
long
way
of
just
helping
educate
some
of
the
problems
that
might
be
there
when
it
comes
to
buncombe,
county,
social
and
health
services.
We
see
those
items
as
also
top
priorities,
but
to
a
much
lesser
extent.
As
you
see
in
that
far
right
column,
inspection
rating
is
significantly
higher
for
the
development
planning
and
zoning
item.
M
Anything
in
green
in
these
lists
are
items
where
you've
performed
relatively
well
to
the
other
items
in
terms
of
satisfaction
and
they're
below
average
importance,
and
that
really
means
that
even
stark
increases
in
satisfaction
with
your
county
library
services,
which
is
one
of
the
highest
rated
services
on
the
survey,
even
stark
increases
in
service
levels
from
the
library
folks
is
not
going
to
move
the
needle
in
terms
of
overall
satisfaction
with
the
delivery
of
county
services
and
so
focusing
on
the
items
at
the
top
of
this
list
is
going
to
give
the
county
the
best
opportunity
to
begin
to
make
an
impact
in
some
of
these
items
across
the
board,
and
so
I
just
want
folks
to
understand.
M
M
M
I
believe
in
a
number
of
your
core
service
categories.
If
we're
able
to
tackle
some
of
these
items,
most
residents
believe
that
the
timeliness
of
information
is
just
fine.
The
quality
social
media
outlets
is
just
fine,
and
really
it's
about
public
involvement,
engagement
and
making
sure
that
you're
transparent
with
some
of
those
decision
making
items
we
move
to
our
next
one.
It's
parks
and
recreation.
This
was
one
of
the
other
items
that
received
really
top
marks
and
was
one
of
your
comparative
advantages
both
to
our
national
and
regional
averages.
M
M
It
was
just
more
than
one
out
of
five
respond
and
selected
it
as
one
of
the
most
important
items
to
emphasize
over
the
next
couple
of
years,
so
we've
done
a
very
good
job
in
terms
of
parks
and
recreation
and
considering
this
is
a
baseline
survey.
I
think
this.
The
analysis
highlights
a
number
of
low-hanging
fruit
items
that
we
can
begin
to
tackle,
really
focusing
in
our
communications
division,
to
help
get
the
ball
rolling,
with
engagement
and
communication
with
folks
that
will
then
cascade
satisfaction
throughout
a
number
of
different
areas
throughout
the
community.
M
M
If
we
moved
to
question
10,
we
asked
residents
to
indicate
which
sources
of
information
they
used
to
learn
about
county
events,
news
events
and
other
information.
I
did
see
friends
and
family
relatively
high.
We
have
you
know
over
half
of
our
residents
indicating
from
word
of
mouth,
but
less
than
one
out
of
five
respondents
preferred
that
method
as
we'll
see
in
our
next
upcoming
slide,
but
what
I
found
a
little
bit
a
number
of
respondents
who
rely
primarily
on
the
local
tv
news
to
get
their
information.
M
It's
difficult
to
engage
with
local
tv
news
and
so
making
sure
that
we're
focusing
on
some
of
those
communication
methods
that
maybe
even
aren't
listed
here,
where
it
can
be
a
back
and
forth
with
residents
folks,
were
generally
satisfied
with
your
social
media
outlets,
so
making
sure
that
we're
promoting
those
and
keeping
good
track
of.
What's
going
on
there
and
making
sure
that
there's
feedback
loops
there,
so
residents
can
respond
to
our
stuff
and
then
we're
responsive
back
to
them.
With
the
pertinent
information
is
going
to
be
really
important.
M
When
we
look
at
our
next
slide,
we'll
see
the
preference
for
information
sources
used
to
learn
about
buncombe
county.
We
see
a
very
similar
delineation
of
some
of
these
items
here,
but
we
see
county
text
alerts
kind
of
raise
the
list
here
and
actually
jump
social
media
in
this
particular
list.
So
folks,
while
dependent
on
your
website
they're
telling
us
that
they
do
prefer
that
we
are
missing
a
few
areas
of
engagement
and
some
of
the
the
gaps
or
the
important
satisfaction
analysis
items
from
communication
would
suggest.
M
If
we
move
on
to
our
next
slide
slide
25
in
total,
this
is
the
types
of
information
respondents
would
like
to
see
more
using
their
most
preferred
sources
of
information.
Folks
are
really
concerned
with
crime
data,
budget
information
and
priorities,
and
some
of
that
information
can
be
difficult
to
find
online,
even
if
it
is
on
there.
Sometimes
it
does
take
some
digging
and
then
rounding
out
the
top
three
was
land
planning
and
development
issues
so
again
kind
of
going
back
to
some
of
our
top
priorities
for
improvement.
M
M
Well,
one
thing
that
I
also
wanted
to
hit
on
before
we
get
to
some
of
our
unique
questions:
rafael
if
we
could
go
forward
two
slides.
This
should
be
our
question
20a
level
of
satisfaction
with
customer
service
provided
by
buncombe
county
employees.
I
just
wanted
to
let
everybody
know
that
being
a
front
facing
public
servant.
Employee
like
working
in
a
county
or
city
government
is
really
difficult.
M
Folks
might
call
you
about
city
roads
and
expect
your
employees
to
help
them
determine
next
steps
and
fixing
a
city
road,
or
they
might
have
code
or
ordinance
issues
within
the
municipality
that
the
greater
county
wouldn't
handle,
and
so
a
lot
of
those
folks.
His
hands
are
tied
with
either
red
tape
or
the
inability
to
assist
those
those
customers
or
those
residents
to
fulfillment.
M
So
it's
a
difficult
proposition,
but
what
you
should
be
very
proud
of
is
the
high
extremely
high
levels
of
satisfaction
with
all
of
these
items
on
this
list.
So
anybody
that
had
contacted
the
employee
within
the
past
year
were
asked
to
rate
these
questions
extremely
high
levels
of
satisfaction
throughout.
So
all
of
those
folks
that
are
forward-facing
or
front-facing,
employees
should
really
get
a
good
pat
on
the
back
for
all
of
the
hard
work
that
it
takes
to
kind
of
sustain
or
at
least
receive
initially
in
your
benchmark
survey.
M
The
ratings
that
we
see
here
in
this
slide.
If
we
go
forward
two
slides
again
raphael.
These
are
some
additional
questions
that
we
asked
on
the
survey.
I
just
wanted
to
make
sure
that
I
thought
these
were
important
important,
not
only
based
on
conversations
with
rafael
matthew,
but
based
on
some
of
our
priorities
for
improvement,
and
what
we
see
is
feeling
of
safety.
Folks
are
interested
in
crime
data.
M
If
we
go
to
the
next
slide,
we'll
see
level
of
satisfaction
with
solid
waste
services.
I
know
this
is
kind
of
a
hot
topic
in
the
community,
but
we
had
about
60
percent
of
our
respondents
indicate
they
receive
solid
waste
services
from
waste
pro.
They
received
pretty
good
markings
in
the
top
two
items.
Overall,
waste
pro
trash
services,
recycling
services
and
where
they
were
hit.
Where
we'll
see
most
trash
haulers
get
hit,
is
the
bulky
item
pickup
service,
which
is
you
know,
likely
folks,
weren't?
Necessarily
following
all
of
the
bulky
item
rules?
M
If
we
go
to
our
next
survey,
we'll
see
there
was
a
unique
question
that
we
included.
We
asked
folks
if
there
was
a
mobile
app
that
would
notify
them
of
waste
pro
pickup
schedule
changes.
Would
they
use
it?
We
had
about
56
percent
of
folks
say
yes,
I
would
use
it.
That's.
You
know
a
pretty
good
majority
about
a
quarter
said
no
and
about
15
or
16
skipped
that
question,
and
that
was
out
of
the
59
of
folks.
That
said,
they'd
receive
their
services
from
waste
pro.
M
M
Unfortunately,
things
really
split
evenly
across
all
response
types.
So
the
neutral
and
don't
know
response
types
are
pretty
equal
in
and
of
themselves.
But
beyond
that,
we've
got
split
the
supportive
responses
in
blue
and
the
not
at
all
and
not
supportive
responses
in
red.
This
is
likely
an
indication
that
we
maybe
needed
to
tell
folks
how
much
of
an
increase
you
know
if
we
were
looking
at
25
cents
or
a
dollar
increase.
M
You
know
we
might
have
been
able
to
to
get
a
better
understanding
of
where
folks
were
going
to
lean,
but
without
that
information
it's
difficult
to
kind
of
take
that
to
the
public.
In
a
question
you
know,
a
lot
of
folks
would
assume
that
that's
what
the
fee
increase
would
be,
but
we
must
also
understand
that
only
about
60
of
our
respondents
received
waste
pro
services.
Most
folks
were
asked
to
fill
out
this
question.
M
Given
some
of
the
the
other
ratings
that
we
saw
and
throughout
the
survey,
but
definitely
something
that
that
really
robust
new
communication
types
can
help
us
kind
of
put
into
place,
and
all
that
takes
is
simple,
feel
good
stories
throughout
the
year.
Making
sure
we're
engaging
folks
in
those
places
where
they
like
to
be
most.
We
can.
M
We
know
that
they
like
to
go
to
our
website
for
information,
but
we
should
try
to
do
our
make
sure
that
information
is
where
they
are
versus
making
them
kind
of
come
to
us
for
that
information,
and
if
we
are
able
to
grow
our
following
or
grow.
Our
engagement
we'll
be
able
to
put
those
those
positive
stories
and
more
of
a
positive
light
throughout
the
county
for
all
residents,
and
I
think,
that's
really
important
to
combating
some
of
the
lower
ratings
that
we
saw
in
some
of
those
perception
items.
M
M
M
But
it
should
lend
itself
to
kind
of
a
road
guide
or
a
road
map
of
how
we
can
combat
some
of
the
items
that
are
at
the
top
of
our
important
satisfaction
lists
to
ensure
that
it
cascades
and
general
levels
of
perception
and
satisfaction
begin
to
increase
throughout
all
areas
of
our
services
and
communication,
and
public
engagement
should
be
a
top
focus
over
the
next
five
years
and
residents
told
us
this
much.
But
it
will
go
a
long
way
in
hoping
to
combat
some
of
those
negative
perceptions
that
we
have
where
we
know.
M
Residents
aren't
in
those
planning
meetings
they're,
not
necessarily
watching
some
of
our
recorded
or
live
public
meetings,
and
so
without
that
information,
they're,
really
getting
that
information
from
local
tv
word
of
mouth
and
some
of
those
other
sources
that
are
not
curated
or
mandated
by
the
county
and
so
making
sure
we
are
there
to
provide
the
correct
information
is
going
to
be
really
important
over
the
next
five
years
or
until
you
do
your
next
survey
with
that
raphael,
we
can
go
to
our
last
slide.
Take
any
questions.
D
I
got
a
couple
questions.
Could
you,
I
guess,
define
what
is
meant
by
atlantic
average?
What's
what's
that
region
describing.
M
Yeah
yeah,
that's
it's
in
the
full
report.
I
don't
have
it
off
the
top
my
head,
but
it's
like
north
carolina.
I'm
sorry!
I
can
pull
up
the
report
here.
It's
a
number
of
those
states
right
surrounding
north
carolina,
and
so
it's
north
carolina,
maybe
south
carolina
maryland.
I
think
delaware's
included
in
the
average,
and
I
apologize
that
I
didn't
have
that
right
in
front
of
me
here.
I.
D
M
I
do
think
that
probably
has
to
go
along
the
lines
of
some
of
that
communication
and
the
most
used
communication.
You
know
the
website
is
there
and
it's
static.
We
can
go
to
it
to
find
what
we
need.
We
know
it's
going
to
be
truthful,
but
a
lot
of
folks
rely
on
local
tv
news,
and
so
unfortunately
you
know
the
local
tv
news.
M
Is
it's
not
in
their
best
interest
to
push
out
the
positive
stories,
they're
kind
of
looking
for
viewership
and
selling
commercials,
and
I
think,
unfortunately,
those
two
things
aren't
aligned
so
making
sure
that
we
become
kind
of
that
source
for
folks
and
are
pushing
out.
M
Those
things
that
we
know
are
happening
that
are
great
in
the
community
is
going
to
be
really
important
to
make
sure
that
we
kind
of
begin
to
sway
folks
into
that
positive
category,
because
if
it's
a
great
place
to
visit,
I
can't
imagine
it's
not
a
fantastic
place
to
live
as
well.
Yeah.
D
B
Can
I
just
ask
quick
clarification
while
we're
on
this
point
though,
but
the
because
I
may
not
have
got
this
correctly.
The
the
these
are
all
buncombe
county
residents
answering
the
questions
right.
So
it's
buncombe
county
residents,
saying
oh
yeah,
I
think
buncombe
county
is
a
great
place
to
visit,
but
but
who
are
then
those
same
people
are
saying,
but
as
a
place
to
live
full
time?
It's
not
as
great.
So
it's
not
the
outsiders
saying.
Oh,
I
love
going
to
buncombe
county.
It's
people
who
live
here
saying
I
think
we
have
a.
B
D
No
thank
you,
then.
My
other
question
kind
of
I'm
trying
to
drill
down
on
on
the
question
or
the
phrase
quality
of
county
development
planning
and
zoning.
That's
something
you
used
a
lot
of
our
slides,
it's
our,
I
guess
our
biggest
problem
area.
According
to
this
data,
I'm
wondering
if
either
now
or
later
you
could
share
with
us.
D
I
guess
the
question
or
questions
that
led
that
led
the
participants
to
to
create
that
data
because,
in
my
mind,
there's
a
difference
between
you
know:
zoning
regulation,
land
use
outcomes
and
and
people's
everyday
experience
with
like
built
environment,
what
they
see
when
they
drive
down
the
road
and
where
they
live.
You
know
those
are
all
three
different
things
and
you
can
slice
it
further
than
that.
So
I'm
just
trying
to
drill
that
down.
In
my
in
my
mind,.
M
Yeah,
so
what
you
saw
in
the
in
the
presentation
files
was
verbatim
from
the
survey
instrument
and
just
asking
generally
to
rate
your
satisfaction
with
that
particular
item.
It
gets
hit
in
a
lot
of
communities
as
one
of
those
tough
items,
and
I
think
you
had
the
nail
on
the
head
towards
the
end
of
your
comment
there,
where
we
know
that
the
multi-family
dwelling
was
built
too
close
to
our
home,
but
we
don't
understand
what
went
into
that
decision-making
process
and,
most
importantly,
we
know
truthfully
and
honestly
deep
down.
M
As
for
why,
and
so
that's
why
I
harp
on
communication
and
outreach
is
because
it's
difficult
to
get
those
folks
into
the
meeting,
so
we
really
have
to
put
the
information
right
in
front
of
their
faces
or
they're
not
going
to
go
to
our
website
to
search
for
it
where
it's
all
you
know
publicly
available.
So
I
think
that
was
a
really
great
comment.
M
L
And
if
I
could
add,
commissioner
sloane
as
part
of
the
comprehensive
plan
as
part
of
the
current
window
of
community
engagement,
that's
one
of
the
things
that
the
planning
department's
really
going
to
be
diving
into
with
residents
is
what
are
you
looking
for?
What
do
you
want
to
see
improvements
around
in
that
general
zone,
so
I
would
say
for
this
particular
topic.
This
survey
is
one
of
several
tools
they'll
be
coming
to
you
all
in
the
coming
year
as
part
of
the
comprehensive
plan
process.
L
B
I
guess
just
one
follow
up
on
this,
though,
just
just
from
the
way
the
question
is
asked
and
at
least
asking
what
parker
was
asking,
perhaps
in
a
different
way,
but
do
you
really
think
people
are
saying
I
don't
like
the
development
approval
process
or
I
just
don't
like
so
much
development
happening?
My
sense
is
that
it's
probably
more
just
like
you
know.
I
just
think
this
is
such
a
great
place
to
live,
and
probably,
if
I
think
about
it,
I
know
we
need
more
housing,
but
I
sure
wish
there
just
wasn't
more
development.
B
That
may
be
oversimplified,
but
I
think
that's,
I
think
that's
probably
my
sense
for
how
a
lot
of
people
think
about
it.
You
know
it's
just
a
great
town,
great
love,
our
mountains
and
and
people
developments
fairly
unpopular,
even
though
probably
intellectually
people
know
that,
like
you
know,
we
do
need
more
housing.
M
Yeah,
that's
I
mean
that's
another
pertinent
point
I
mean
I
would
almost
say
exactly.
You
know.
I
think
one
thing
to
also
consider
here
is
that
you're
dealing
with
a
more
rural
population
versus
a
municipal
population
in
some
of
these
instances,
as
well
so
folks
in
nashville,
might
have
a
pretty
good
understanding
of
what's
going
on.
Their
environment
is
also
probably
pretty
built
out,
depending
on
where
they
live.
M
E
M
Whatever
it
might
be
of
of
their
slice
of
of
life
in
bucknell
county,
and
so
that
is
another
reason
why,
and
I
hate
to
go
back
to
this
broken
record
of
communication,
but
it's
more
the
communication,
it's
engagement,
it's
stakeholder
groups
from
the
community
being
reached
out
to
and
brought
into
these
planning
processes
at
the
onset
of
them
to
ensure
that
we
have
that
community
buy-in,
but
not
only
what
we
are
doing
with
the
engagement,
we're
sending
out
liaisons,
who
have
the
pertinent
information
who
have
the
accurate
information
and
can
help
local
residents
in
their
little
slice
of
buncombe
county
have
a
better
understanding
of
what
is
going
to
happen
or
what
is
happening
and
then
also
promote
inclusion,
bring
yourselves
into
these
meeting
rooms
and
let's
have
a
talk.
M
So
I
think
you
know
another
great
point.
Folks,
don't
have
a
really
great
understanding
of
development
zoning
in
any
community
across
the
country,
but
they
do
know
when
something
happens
that
they
don't
like.
And
that's
what
we
see
in
these
results.
It's
not
lapses
and
judgment
by
the
commissioners
by
any
means
it's
just
decisions
were
made.
They
weren't
a
part
of
that
decision-making
process.
They
didn't
like
the
end
kind
of
of
what
that
decision
was,
and
so
they're
letting
their
voices
be
known
and
again
keeping
in
mind.
M
This
is
our
first
survey,
so
we
have
a
lot
of
time.
Usually
we
tell
folks
who
do
these
every
two
years.
It
sounds
like
you
might,
do
it
every
five
or
at
least
reach
out
with
another
vendor
with
us
to
residents,
and
it's
important
to
gauge
some
of
these
notes
on
this
presentation
in
the
report
and
see
how
you've,
compared
over
time,
with
some
of
those
engagement
activities
that
you
might
try
to
implement
over
the
next
couple
of
years.
N
N
Participation
in
those
I'm
looking
at
avril
and
tim
and
those
and
that
the
county
really
responded
to
where
folks
wanted
us
to
come
to
engage
them.
I'm
wondering
how
much
of
this
not
feeling
engaged
and
saying
there's
not
enough.
Community
engagement
is
really
coming
because
of
just
where
we
are
in
the
middle
of
a
global
pandemic.
Right
now,
and
if
we
were
to
look
at
this
as
we
transition
at
some
point
to
an
endemic
versus
a
pandemic,
do
we
think
we'll
see
some
of
this
shift
and
folks
being
more
engaged?
N
I
mean,
I
think,
even
as
our
we
think
about
our
comp
plan,
we
had
grand
ideas
and
plans
about
engaging
people
in
person
and
now
having
to
shift
all
of
that
online,
yet
again
changes
that
community
engagement.
So
I
just
want
to
shift
and
put
that
in
a
little
bit
of
perspective,
as
we
think
about
this
moving
forward
that
maybe
some
of
these
responses
are
just
simply
a
condition
of
where
we
are
as
a
society
right
now,.
L
Commissioner,
I
think
you're
right
and
that's
one
of
the
things
why
we
kind
of
look
at
this
as
a
benchmark
right,
we'll
get
results
again
in
the
future
and
we'll
be
able
to
contextualize
a
little
bit
but
I'll
say
you
know
in
lengthy
conversation
with
lillian
our
communication
public
engagement
director,
one
of
the
things
to
see
mentioned
was
looking
at
this.
This
is
really
speaking
to
as
as
a
county.
L
We
hope
to
see
these
numbers
change
so
also
from
a
contact
perspective.
This
survey
was
put
in
the
field
around
november,
so
we've
done,
we've
made
improvements,
we've
made
enhancements
and
greater
focus
on
engagement.
Even
since
then
we'll
continue
to
do
so.
So
I
think
you're
right
to
put
a
little
bit
of
context
and
disclaimer
there,
but
I
think
to
what
ryan
is
saying
is
what
we
know
from
the
data
and
from
their
history
at
etc.
Is
as
we
increase
our
focus
on
communication,
we
tend
to
see
service
delivery
perceptions
improve.
L
N
Darfield
I
appreciate
that
and
I
really
appreciate
lillian
and
her
team
digging
in
and
saying
you
know,
there's
always
room
for
improvement,
but
I
certainly
don't
want
anyone
to
feel
like
they're,
specifically
singled
out
for
not
doing
a
good
enough
job
right
now,
but
I
do
lillian
wherever
she
is.
I
appreciate
digging
in
and
saying
we
can
always
do
things
a
little
better
thanks.
M
Now
I
would
never
put
it
on
communication
department
to
be
the
ones
to
need
to
move
this
this
forward.
I
think
this
is
a
joint
organizational
task
to
engage
residents
in
greater
ways,
and
we
oftentimes
have
special
interest
groups
flocking
to
the
engagement
table,
but
it
leaves
out
the
voices
of
the
few
which
are
really
in
turn,
the
voices
of
the
many,
and
I
think
in
the
survey
results.
What
we've
done
is
gotten
a
really
good
aggregate
perception
based
from
all
buncombe
county
residents.
M
You
know
some
of
these
folks
who
took
the
survey
are
probably
sparta
part
of
special
interest
groups,
but
a
vast
majority
are
likely
not
to
be,
and
so
just
kind
of
keeping
their
voices
in
mind
can
be
helpful
and
kind
of
hoping
to
switch
from
hey.
You
use
our
website
page
and
get
a
communication
and
information
about
us
to
hey.
Well
now,
you're
going
online
to
these
other
sources,
you're
engaged
in
our
social
media
and
outreach,
and
also
you're
coming
to
meetings,
and
hopefully,
as
again,
we
kind
of
get
out
of
this
pandemic
mode.
B
We
we
do
need
to
move
on
in
just
a
moment.
I
did
have
just
one
real,
quick.
B
Question
it's
not
really
to
be
answered
now,
but
just
maybe
just
kind
of
express
it
before
we
move
on
the
question
about
the
convenience
center
facilities.
So
I'm
not
I'm
not
really
surprised
to
see
the
results
as
they
are,
because
I
think
you
know
for
all
the
people
who
already
pay
for
a
private
service
to
pick
up
their
stuff.
I
wouldn't
be
surprised
that
a
lot
of
those
people
would
say.
No,
I
don't.
I
don't
want
to
pay
more.
B
I
already
people
come
get
my
stuff
so
but
there's
a
lot
of
people
who
don't
do
that
they
were
probably
more
in
the
oh.
That
sounds
great
category,
but
I
guess
just
you
know
the
the
responses,
don't
necessarily
say:
oh,
we
should
go
do
this,
but
also,
I
guess
just
a
question
for
the
staff
for
the
future
you
have
to
answer
is
now
but
is
having
a
general
taxpayer
funding
of
those
centers.
B
The
only
way
to
do
it
because
I
guess
I
was
envisioning
it
perhaps
more
as
like
a
fee
for
service
type
of
infrastructure,
at
least
to
be
looked
at
as
one
option
as
opposed
to
everyone
pays
for
it,
and
then
people
use
it
for
free.
So
I
just
just
a
question
I
would
have
for
future
feedback
anything
else
before.
F
B
O
L
So,
just
to
kind
of
we
have
the
survey.
So
what
happens
now?
So
you
know
we
developed
a
strategic
plan
in
2019
2020
we've
developed,
departmental
business
plans,
and
we've
done
this
community
survey
to
really
establish
a
benchmark
and
be
a
key
data
point
in
strategic
and
operational
and
budgetary
decisions.
So
this
is
one
of
many
data
points
that
we'll
use
in
making
these
kinds
of
decisions
moving
forward
and
recommendations.
L
So
a
couple
of
topic
areas
that
did
get
noticed
in
the
survey
that
we
wanted
to
kind
of
talk
about
is
one
affordable
housing
development.
We've
had
a
robust
conversation
about
that
we're
in
the
process
developing
the
county's
first
ever
comprehensive
plan.
We
are
going
to
be
talking
about
goal
setting
from
the
affordable
housing
subcommittee
shortly,
we've
added
additional
positions
dedicated
to
affordable
housing,
community
development.
L
We
have
the
homeowner
grant
program
which
had
a
successful
first
year
and
we
have
the
ferry
road
project.
So
we're
doing
there's
a
lot
of
things
that
the
commissioners
and
staff
are
doing.
On
the
subject
of
affordable
housing
in
relation
to
the
economy,
we
are
in
having
an
intentional
focus
on
job
development.
Incentives
to
help
grow
local
businesses,
like
east
fork,
pottery
systems,
logistics,
corporation
borg,
warner
looking
at
200,
plus
jobs
and
an
average
wage
of
26
dollars
an
hour.
We
have
the
skills,
training,
employment
program
in
health
and
human
services.
L
Additionally,
in
the
realm
of
communications,
public
engagement
we're
doing
an
expansion
of
community
markets,
introducing
the
public
input
platform
we're
adding
additional
website
staffing.
We're
live
streaming
board
subcommittee's
advisory
boards,
which
all
know
very
few
local
governments
do.
This
is
something
that
we
really
do
stand
out
in.
I've
never
been
in
a
local
government
that
does
that
and
we're
looking
at
adding
a
public
records
portal
to
make
it
easier
for
people
to
get
information
about
us
in
terms
of
public
safety.
We've
consolidated
our
911
system,
resulting
in
a
new
9-1-1
public
safety
communications
department.
L
You
all
have
added
additional
units
for
ems
response,
added,
18,
new
paramedic
positions
and
expanded
the
community
paramedic
program,
so
we
will
be
releasing
our
results.
Online
we've
also
established
physical
copies
of
the
summary
reports
of
the
of
the
report
at
every
single
branch
of
the
buncombe
county
library
system.
So
any
resident
can
go
and
look
at
them
and
see
them
and
there
and
we'll
be
doing
a
lot
of
outreach
with
departments.
But
thank
you
so
much
for
your
time
and
have
a
good
rest
of
your
afternoon.
Thanks
raphael.
B
All
right
next
up
discussion
about
next
phase
of
covet
recovery
funding
process
and
rachel
nygard's,
going
to
help
us
out
with
this.
G
My
presentation
to
you
will
be
brief,
and
this
is
an
opportunity
to
set
the
stage
for
discussion
among
the
board
about
how
you
want
to
proceed
into
your
next
round
of
of
recovery
funding
awards
and
we'll
provide
some
staff
recommendations
to
you
for
that
so
quickly.
I'll
do
a
recap
of
of
fiscal
recovery
funds.
To
date,
then
I'll
move
into
just
the
current
status
of
fiscal
recovery
funds
at
the
local
and
federal
levels
and
then
tee
up
for
the
board
of
commissioners.
G
This
slide
is
included
each
time.
I
come
and
speak
to
you
on
this
topic
as
a
refresher
for
anyone
from
the
public
who's.
Following
along
this,
we
often
nickname
arpa
american
rescue
plan
act
is
the
overall
federal
funding
bill
that
coronavirus,
state
and
local
fiscal
recovery
funds
are
part
of.
We
call
that
coveted
recovery
funding
for
short
buncombe's
allocation
was
50.7
million.
G
G
G
Current
status
at
the
local
level,
as
you
know,
we
added
grant
managers.
We
have
two
grant
managers
working
full
time
on
this
and
they
are
working
with
each
of
those
projects,
whether
internal
or
external,
finalizing,
all
the
award
agreements
working
on
monthly
reporting
and
monitoring
and
supporting
those,
particularly
those
outside
partners,
as
needed,
with
capacity
building
support
to
to
be
best
prepared
to
have
the
capacity
to
effectively
manage
these
federal
awards.
G
The
great
news
at
the
federal
level
is
that
we
have
a
final
rule.
You
heard
staff
over
and
over
throughout
the
last
summer
and
fall
and
beginning
into
2022
saying
we
are
waiting
on
the
final
rule.
We
operated
for
a
long
time
under
an
interim
final
rule
from
u.s
treasury,
but
as
of
january
6th,
we
now
have
a
final
rule.
G
G
G
G
Highlighting
those
that
came
out
as
top
priorities
in
the
community
survey
so
when
I
say
the
community
survey
in
this
context,
it
was
the
survey
we
did
in
in
may
of
2021.
The
top
five
areas
that
were
highlighted
from
that
community
survey
in
yellow
were
k-12
education,
affordable
housing,
homelessness,
mental
health
and
and
workforce.
G
G
Are
there
any
that
are
on
the
list,
while
they
might
be
a
critical
priority
for
the
county?
Maybe
you
wouldn't
recommend
that
they
are
on
the
priority
round
for
the
next
priority
list
for
the
next
round,
maybe
because
of
investments
that
have
already
been
made,
or
maybe
because
of
other
funding
sources
that
exist.
G
G
So
thinking
about
this
list
from
the
lens
of
add,
remove
edit
or
amount
open
discussion
and
I'll
leave
it
on
this
slide
in
a
minute
for
for
the
board
to
have
that
conversation
I'll
quickly
point
to
next
steps.
Before
we
go
back
there,
we
have
the
ability
to
come
back
at
your
next
briefing
meeting
and
when
there's
more
time
on
february,
15th,
there's
a
tentative
placeholder
on
that
agenda.
G
So
if
you'd
like
us
to
give
you
some
more
time
for
this
conversation,
that's
a
date
that
we
can
do
that
and
then,
ultimately,
once
we
get
that
priority
priority
area
staff
will
be
ready
to
develop
the
request
for
proposals
based
on
those
priorities
and
and
engage
with
partners
and
the
public
about
where
we're
heading.
Next,
any
questions
from
me
before
discussion
amongst
the
board.
G
Rationale
for
the
recommendation,
commissioner,
is
that
the
first
round
of
solicitations
was
very
broad,
so
we
got
a
lot
of
project
proposals
covering
a
lot
of
territory,
knowing
that
we
have
this
amount
left.
It's
our
thought
that
selecting
some
priority
areas
to
focus
on
would
allow
us
to
be
more
tailored
in
the
approach
to
investing
those
funds
and
help
the
commissioners
get
that
long-term
sustainable
impact.
You're.
Looking
for.
A
Just
to
kick
off
the
discussion,
is
it,
do
you
mind
bringing
back
this
slide
I'll
start
an
educated,
capable
community.
A
And
I
just
briefly
I'm
very
excited
to
share
some
news
from
our
early
childhood
committee.
This
is
hot
off
the
presses
that
this
afternoon,
when
we
met
the
committee
unanimously
endorsed
a
set
of
strategies
related
to
pre-k
expansion
that
are
articulated
in
a
report
provided
by
bunker
partnership
for
children.
I
know
we'll
be
talking
about
this
at
our
next
briefing
meeting,
but
just
want
to
kind
of
share
that
news
with
the
full
commission
with
a
lot
of
excitement.
A
I
think
from
the
committee
and
also
really
elevate
that,
from
the
start
of
this
conversation
as
a
place
that
it
feels
like
it
would,
it
would
be
a
very
compelling
place
to
invest
arpa
funds
around
a
two-year
pilot
initiative,
for
instance,
to
really
accelerate
our
work
around
pre-k
expansion
and
hit
both
the
early
childhood
and
the
k-12,
and
arguably
some
of
the
workforce.
Development
goals
we're
trying
to
work
on
as
well.
O
Thank
you
and
commissioners,
as
rachel
mentioned,
we
will
bring
this
back
at
our
next
meeting
as
well.
So
if
you
want
to
just
take
a
moment
to
think
about
this,
and
we
can
talk
about
it
in
more
detail
or
brownie,
if
you
want
to
put
your
item
depends
on
how
you
want
to
do
today.
If
you
want
to
put
this
off
until
next
week
and
then
get
to
your
items,
let's.
B
N
Yeah,
I
want
to
make
sure,
as
we
move
forward
we're
looking
at
our
aging
population,
our
65
and
over.
I
think
we
know
the
impacts
of
covent
on
that
population.
It's
been
a
priority
in
our
strategic
plan
and
yet
throughout
this
process
I
don't
think
we've
really
considered
those
the
needs
of
our
aging
population,
and
I
think
that
in
many
of
these
categories
there
are
some
ways
that
some
of
that
crosses
over.
I
specifically
think
about
affordable
housing
and
the
relationship
between
our
65
and
over
population.
F
F
I
think
that
what
will
be
better
is
to
actually
see
the
quality
of
the
projects
that
come
to
us
and
if
we
artificially
already
said
so
much
per
category,
then
that
may
not
end
up
being
the
best
use
of
those
funds.
So
I
feel
like
doing
the
priorities
is
a
great
idea,
but
not
doing
a
specific
amount
of
funding
for
each
of
those
priorities.
D
I
B
I
think
the
only
area
that
I
would
advocate
for,
including
under
the
vibrant
economy,
we
did
a
number
of
things
in
the
first
round,
with
like
small
business,
equity
and
small
business
loan
support,
and
I
thought
those
were
some
of
the
strongest
proposals
we
had.
B
I
know
it
hadn't
been
that
long,
but
I'd
like
to
just
kind
of
continue
to
look
at
that
space.
There
were
a
couple
of
projects
that
I
thought.
Perhaps
we
do
an
initial
round
of
funding.
Perhaps
you
know
perhaps
consider
additional
funding
for
even
some
of
those
same
projects
to
kind
of
you
know,
potentially
give
them
some
additional
resources
to
for
future
future
work.
So
that
would
be
one
area
I'd
like
to
have
an
openness
to
funding.
B
B
But,
like
you
know,
the
area
that
I'm
probably
most
supportive
of
in
terms
of
investing,
is
in
the
affordable
housing
space.
But
I
do
have
concerns
about
you
know
some
really
good
proposals
and
projects.
B
I
don't
think
can
be
developed
on
the
time
frame
on
that
short
time
frame
because
see
some
of
these
are
big
complicated
projects,
so
we
might
want
to
think
about
maybe
some
different
planning
horizons
for
different
categories
for
some
of
the
ones
where
you
might
want
to
have
a
little
bit
more
time
to
make
sure
you're
not
excluding
certain
types
of
projects
that
might
need
a
little
bit
more
runway
to
to
get.
You
know
well
prepared
to
submit
so
just
just
a
thought
on
process.
I
would
share.
A
I
just
have
it
similar
a
little
bit
to
what
you're
saying
about
projects
we
looked
at.
Are
we
funded
last
time
and
wanting
sort
of
status
updates,
I'd
like
to
hear
from
the
community
paramedic
program
sort
of
where
they
are
in
their
scale,
and
they
had
proposed
sort
of
a
multi-pronged
approach
to
us
and
and
just
get
an
update
from
them
about
whether
they
would
be
ready
for
another
infusion
of
funds
if
it
were
available
and
what
that?
What
might
do
particularly
around
mental
health
and
homelessness
issues.
B
B
All
right,
commissioners,
we've
got
just
a
few
more
minutes,
we're
gonna.
I
don't
think
we're
gonna
get
through
our
full
agenda
here,
but
we
can.
Let's
talk
for
a
moment
about
the
performance
review,
scheduling,
because
I
think
it's
just
going
to
take
a
moment.
B
Emails
about
this,
so
let
me
just
summarize
kind
of
what
I
was
hearing
as
kind
of
maybe
the
sentiment,
which
is
that
we
would
be
on
a
schedule
to
do
our
performance.
Our
full
formal
performance
reviews
for
the
staff
who
directly
report
to
the
county
commission.
B
In
after
the
approval
of
the
budget
process
we
get
through
with
that,
and
then
we
would
do
it
like
in
july,
maybe
july
august
right.
So
maybe
we
start
it
and
probably
have
a
couple
of
meetings
to
handle
that
so
july
august.
Basically
post
budget,
we
would
have
a
couple
of
meetings
with
our
direct
report
staff
to
do
that,
but
that
we
would
also
do
just
an
informal
kind
of
check
in
meeting
with
all
of
our
direct
staff
reports
in
the
near
future.
B
So
it's
more
like
mid-year.
Does
that
sound
good?
Are
there
any
comments
on
that
all
right?
Well,
very
good!
Well,
we'll
we'll
take
next
steps
to
start
setting
up
the
informal
check-in
meetings
all
right,
so
we
don't
have
time
now
for
the
affordable
housing
presentation
we
wanted
to
do
so.
I
guess
we
have
a
couple
of
options.
One
is
the
overall
agenda
for
our
regular
meeting
is,
is
not,
I
think
if
we
are
focused,
it's
not
going
to
be
super
long.
B
So
we
could
move
this
item
just
as
an
informational
presentation
to
our
next
to
the
regular
meeting
agenda,
or
we
could
put
it
on
our
next
briefing
agenda,
but
if,
if
we
could
put
it
at
what's.