►
From YouTube: CQC Connect: Social Care Future’s I Pledge and CQC
Description
In this episode of CQC Connect, the podcast from the Care Quality Commission, Kate Terroni, Chief Inspector of Adult Social Care, Anna Severwright, Convener at Social Care Future, and Selina Litt one of CQC's Experts by Experience, discuss Social Care Future’s I Pledge and CQC's commitment to empower the voice of people who draw on social care in all the work that we do.
Listen to more podcasts from the CQC: https://soundcloud.com/carequalitycommission
Find out more information about the CQC and how it regulates health and social care in England: https://www.cqc.org.uk/
A
A
I
lead
on
our
speaking
engagement
program
for
the
organisation
and
support
my
colleagues
with
our
events
and
exhibitions,
we're
going
to
spend
some
time
discussing
social
care
futures
I
pledge
and
our
commitment
to
empower
the
voice
of
people
who
draw
on
social
care
and
all
the
work
that
we
do
today.
I'm
pleased
to
be
joined
by
my
fellow
colleague,
kate,
taroni,
chief
inspector
of
adult
social
care.
I'd
also
like
to
welcome
anna
severite
convener
at
social
care
future
and
selena
litt
who's.
One
of
our
experts
by
experience,
welcome
and
thank
you
for
joining
us
today.
B
Yeah
thanks
aisha,
so
hearing
directly
from
people
who
draw
on
care
is
absolutely
essential
in
us
as
the
regulator
having
a
good
understanding
of
quality
and
what
it
feels
like
to
receive
care
out
there.
So
as
an
organization
at
cqc,
we
do
a
lot
around
co-production,
so
designing
our
approach
with
people
who
draw
on
care
families,
providers
and
other
stakeholders.
B
We
also
have
our
expert
by
experience
and
program
that
selena
will
talk
to
you
about,
so
we
do
lots
of
good
stuff
around
ensuring
that
the
voice
of
people
who
draw
and
care
central
to
what
we
do
as
ever.
I
think
there's
more.
We
can
do,
and
I
look
forward
to
talking
about
that
with
you
all
on
this
podcast
today,
anna
I'd
love
to
hear
from
you.
C
C
Future
is
we
are
a
movement
of
people
and
we
include
people
like
myself
who
draw
on
social
care
and
I
think
for
us
the
voice
of
lived
experience
and
that
voice
having
an
equal
say
in
things
and
and
having
influence,
because
we
have
lots
of
ideas
and
suggestions
is
really
at
the
heart
of
us
as
an
organization,
and
it's
really
encouraging
that
other
organizations
and
allies
are
now
coming
on
board
with
that.
As
part
of
this
pledge,
thanks.
D
Thanks
for
having
me
as
well
so
as
mentioned,
I'm
selena
and
I've
been
working
for
choice,
support,
helping
the
cqc
with
inspections
for
about
five
years
now,
personally,
I'm
visually
impaired
and
my
brother
is
blind
with
profound
learning
difficulties,
predominantly
we
use
domiciliary
care
agencies
so
getting
help
in
the
home
and
out
and
about
so.
This
means
I've
got
both
direct
and
indirect
experience
of
using
health
and
social
care
services.
A
About
thank
you
so
much
selena
social
care
future
articulate
their
vision
so
beautifully
in
it.
They
say:
don't
we
all
want
to
live
in
a
place.
We
call
home
with
the
people
and
things
that
we
love
in
communities
where
we
look
out
for
one
another
doing
the
things
that
matter
to
us.
This
question
is
for
anna.
Could
you
tell
us
a
little
bit
more
about
this
vision
and
the
work
of
social
care,
future
yeah.
C
And
one
of
the
first
things
we
did
when
we
got
together
was
co-produce
that
vision.
So
it
took
quite
a
long
time
and
an
awful
lot
of
people
were
involved,
people
that
work
in
the
sector,
people
who
draw
on
social
care
and
that
vision
was
yeah,
really
co-produced
and,
I
think,
has
really
stuck
because
actually,
as
I
say,
anybody
would
agree
that
that's
what
they
want
from
their
life
and
then
at
social
care
future.
C
We
realized
that
actually,
we
needed
to
start
telling
a
different
story
about
social
care,
and
so
we've
done
some
work
around
instead
of
just
always
talking
about
the
fact
that
you
know
money's
tight
and
there's
lots
of
problems
in
social
care
actually
starting
to
draw
a
picture
and
tell
people
what
social
care
could
be
like
and
what
good
things
social
care
can
do
for
people's
lives
and
that
it
is
about
people's
lives.
Fundamentally-
and
I
know
for
my
life
how
important
social
care
can
be
one
of
the
ways
we've
done.
C
That
as
well
is
gathering
things
we
call
glimpses
of
the
future,
so
where
areas
are
doing
really
good
things,
we
try
to
share
those
and
to
amplify
those
and
the
other
piece
of
work
that
I've
just
led
on
was
an
inquiry
led
by
people
with
lived
experience.
So
we
kind
of
got
fed
up
of
not
being
part
of
the
debates
around
reform
of
social
care,
and
we
thought
right.
Okay,
we're
just
going
to
lead
our
own
inquiry.
C
So
a
group
of
us
12
people
who
ourselves
or
family
members
draw
on
social
care
in
our
lives,
held
our
own
inquiry
and
we
just
launched
the
first
findings
of
the
inquiry
with
five
key
changes
that
we
think,
if
they
happened
in
social
care,
would
enable
more
people
to
experience
that
vision
in
their
lives.
So
we
do
lots
of
different
things,
but
fundamentally
we're
just
a
movement
of
people
that
want
change.
Anybody
can
be
a
part
of
it
if
they
sign
up
to
the
vision.
A
So
inspiring
we've
rightly
been
challenged
by
social
care
future
to
be
an
ally
for
people
who
draw
on
social
care.
By
pledging
that
we
will
ask
event
organizers
whether
there
is
meaningful
participation
at
any
event
of
people
who
draw
on
care
and
support
anna.
What
is
the
ambition
of
I
pledge,
and
why
does
it
matter
yeah
early.
C
So
we
started
trying
to
challenge
that
to
say
actually,
these
conferences
are
affecting
our
lives
and
we
should
be
there,
and
I
sometimes
think
to
myself
now,
if
somebody
was
holding
a
conference
on
gender
inequality
or
black
lives
matter,
and
then
they
had
an
all-male
or
all-white
panel.
Actually,
that
would
be
really
challenged
now,
but
still
large
organizations
can
hold
a
big
conference
on
social
care
and
not
have
one
person
that
draws
on
social
care
speaking
at
it
and
that
somehow
was
accepted.
C
So
we
we
started
challenging
this,
and
then
we
realized
that
actually
we
have
lots
of
allies.
People
like
kate
and
others
in
the
sector,
who
agreed
with
us
on
those
sort
of
things
and
wanted
to
help.
So
we
said
right,
we'll
ask
them
to
take
a
pledge
that
if,
as
you
say,
if
they're
asked
to
speak
at
a
conference,
they
would
actually
say
you
know.
Where
is
the
voice
of
lived
experience,
and
is
this
meaningful,
because
what
we
don't
want
is
just
a
sort
of
token
voice
being
added
on
and
for
me,
the
ambition
really.
C
Is
that
actually
long
term?
This
changes
some
of
the
perceptions
of
people
that
draw
on
social
care.
I
think
co-production
is
really
important
and
actually
it
needs
to
become
the
sort
of
more
normal
way
of
working
and
in
certain
places
it's
really
well
accepted,
and
I
know
cqc
have
a
really
long
established
program
of
of
working
with
people
with
lived
experience,
but
in
a
lot
of
parts
of
social
care.
C
There's
still
a
long
way
to
go,
and
I
hope
that
actually,
the
more
this
becomes
sort
of
standard
practice
that
actually
it
starts
to
change
that
culture.
And
this
idea
that
there's
sort
of
two
groups
of
people,
people
that
work
in
the
sector
and
people
that
draw
on
social
care
and
actually
we're
all
working
together
towards
kind
of
a
better
social
care
future.
So
that
would
be
my
aim
and
aspiration
for
the
pledge.
Thank
you.
A
D
Listening
to
anna,
to
be
honest,
I
just
found
myself
frantically
nodding
to
everything
she
was
saying
about
needing
meaningful
participation
from
people
with
lived
experience
rather
than
tokenistic
gesture,
and
I
just
it's
really
difficult
to
believe
that
it's
2021
and
we've
only
just
realized
that
this
needs
to
happen
and
change
needs
to
occur
so
yeah.
I
think
it's
an
absolutely
fantastic
initiative
that
I
would
definitely
want
to
be
involved
in,
and
I'm
sure
lots
of
my
fellow
experts
by
experience
would
love
to
be
involved
as
well
to
help
make
a
positive
change.
D
Is
it
with
the
pandemic?
I
don't
know:
what's
happened
to
the
last
year
but
yeah
about
18
months
ago
now
I
was
asked
to
sit
on
the
interview
panel
with
kate
and
a
few
of
her
other
colleagues
to
interview
for
the
deputy
chief
executive
role
at
the
cqc.
I
think
it
was
adult
social
care,
and
that
was
a
really
good
experience.
It
not
only
felt
nice
to
be
asked,
but
it
felt
right
to
be
there
and
a
part
of
that
panel.
D
D
B
What
needs
to
change
is
so
much
more
impactful
than
someone
who
has
an
experience
drawing
on
care
doing
so
so,
whenever
I've
done
it,
it
has
worked
hugely
well.
When
anna
first
started
talking
to
me
about
the
I
pledge
I
like
instantly
wanted
to
sign
up,
and
then
I
had
a
moment
of
doubt
about.
Could
I
live
up
to
the
aspirations
of
my
pledge.
B
So
when
we
talk
about,
I
pledge
we
and
what
we
will
be
doing
and
what
I
will
be
doing
is
I
will
be
committing
to
whenever
I
get
asked
to
speak
at
an
event
on
my
team
and
it
comes
by
aisha
and
our
engage
our
speaker
engagement
team,
we
will
be
saying
to
those
event:
organizers
fab.
Thanks
for
the
invite,
can
you
talk
us
through
how
people
with
lived
experience?
People
who
draw
and
care
are
involved
in
the
panels
are
involved
in
the
audience
they're
involved
in
the
agenda.
B
So
that
will
be
our
starting
point
and
then
we
will
look
to
further
slot
that
I
and
my
team
get
asked
to
talk
at
to
consistently
be
joining
those
events
and
sharing
the
platform
sharing
the
stage
with
someone
who
draws
on
care.
So
that's
what
I
want
to
do
and
I
wanted
to
the
second.
I
heard
it
and
then
I
had
a
moment
of
anxiety
of
might
there
be
examples
when
I
can't
live
up
to
that
ambition.
B
So,
for
example,
sometimes
you
know
I
get
asked
to
speak
at
an
event
that
might
be
the
other
side
of
the
country
for
kind
of
20
minutes,
half
an
hour
a.
How
does
that
feel?
For
me,
you
know
traveling
across
the
country
and
b.
How
might
that
feel
in
terms
of
practical
and
good
use
of
time
of
being
joined
by
a
colleague
who
who
draws
on
care?
So
we've
got
some
things
to
think
about
my
contributions
be
delivered
via
video.
B
So
I
suppose
I'm
sharing
that
with
you,
because
there'll
be
other
organizations
who
are
thinking.
I
really
want
to
do
this,
but
I
don't
want
to
have
a
really
tough
time
if
I
can't
everything
on
every
single
occasion
live
up
to
the
ambition.
I
think
this
is
about
stating
our
intent,
our
intent
to
ask
us
questions
of
providers
of
conferences
and
our
intent
wherever
possible
to
meaningfully
share
the
stage
share
the
platform
with
someone
who
draws
on
care.
C
Can
I
come
in
sorry,
kate?
Okay,
absolutely!
I
totally
agree
with
you,
it's
about
intent
and
it's
a
sort
of
a
direction
of
travel,
and
I
mean
we're,
certainly
not
going
to
be
policing
this
in
any
in
any
way
we're
not
going
to
start
like
saying.
Oh,
you
took
the
pledge
and
then
you're
on
a
stage,
and
it
is
much
more
about
this
idea
of
having
these
conversations
with.
A
C
Organizers
and
just
knowing
that
actually
this
is
starting
to
become,
I
think
there
will
be
a
movement
that
eventually
actually
event
organizers,
will
feel
the
pressure
that
actually
yeah.
They
do
need
to
do
this
and
it
will
become
hopefully
more
normal.
We're
just
grateful
for
people
that
are
trying
to
in
their
own
practice,
make
this
change
and
we're
aware
that
it's
a
journey,
it's
not
simple,
there's
often
not
a
right
and
a
wrong.
Yes,
so
we're
not
going
to
be
sort
of
policing
it.
B
So
I
think,
that's
really
helpful
and
I
think
that
may
allay
other
individuals
and
organizations
fear
of
wanting
to
make
this
kind
of
commitment
around.
I
pledge.
I
also
think,
there's
something
about
continuing
to
talk
about
our
journey
towards
it.
So
you
know
I'd
be
really
keen
in
potential
future
podcasts
or
blogs
to
talk
about.
You
know
we
set
out
our
ambition
and
aspiration
on
this
how's
it
going
over
the
year.
A
Absolutely
absolutely
I
mean
you
know
the
starting
point
in
practice,
which
I
guess
is
me
like
most
arm
length
bodies,
we
have
a
system
to
support
external
event,
organizers,
coming
and
requesting
speakers
from
us.
This
system
allows
us
to
review
each
and
every
event
individually
and
work
with
event,
organizers
and
our
colleagues
to
ensure
that
we
are
contributing
to
events
in
a
valuable
way
generally
by
using
this
form
and
system,
we'll
capture,
information
from
event,
organizers
and
their
intention
to
support
and
actively
encourage
participation
from
people
withdraw
from
social
care.
A
We
know
that
it's
important
to
hear
from
all
groups,
but
especially
those
that
are
using
services
who
can
give
us
that
insight.
We
feel
that
this
is
especially
important
when
presenting
events
with
a
cross-sector
focus.
Cqc's
position
is
unique,
being
the
regular
of
health
and
social
care
across
england
and
we'd
like
to
ensure
that
social
care
is
represented
on
all
health
focus
events,
so
it
kind
of
goes
back
to
what
kate
was
just
saying.
You
know.
A
Sometimes
the
priority
is
just
making
sure
that
we
have
a
voice
in
in
a
health
space
for
social
care,
we're
committed.
We
want
to
make
event
organizers
aware
that
this
is
a
very
important
subject
for
us
and
hopefully
spark
a
conversation
and
potentially
a
change
in
the
way.
Agendas
are
put
together
to
fully
support
a
rounded
view
of
the
care
system,
and
that
should
include
the
people
that
use
it.
A
So
we
have
also
started
to
co-develop
some
videos
with
experts
by
experience
like
selena
and
others
who
work
with
us
to
capture
their
views
and
help
to
support
having
their
voice
with
us.
If
sometimes
somebody
can't
attend
physically
events,
either
through
events
or
other
channels,
so
I
think
we're
moving
in
the
right
direction,
but
it's
absolutely
a
journey
that
you
know
we'll
we'll
keep.
Building
on.
We've
recently
launched
our
new
strategy.
B
B
It
actually
does
so
in
in
may.
We
launched
our
new
strategy
after
about
a
year's
worth
of
kind
of
informal
engagement
and
then
consultation,
and
at
the
heart
of
our
strategy,
is
our
ambition
to
regulate
through
the
eyes
of
people
with
lived
experience.
Our
our
starting
point
is
how
how
do
we
regulate?
How
do
we
write
reports?
How
do
we
give
information
that
is
through
what
it
feels
like
to
receive
that
care
as
a
person
who
who
draws
on
it?
B
So
this
chimes
absolutely
in
with
with
our
strategy
and
as
I
say
and-
and
I
think
anna
mentioned
it-
it
builds
on.
It-
builds
on
a
number
of
years
of
kind
of
co-production
people's
voices
being
at
the
heart
of
what
we
do,
but
we
should
never
collectively
stop
driving
striving
to
do
more
of
it
and
to
make
it
increasingly
meaningful
as
well.
A
Absolutely
I
mean,
as
you've
just
reflected
on.
Of
course,
this
pledge
goes
beyond
events.
It's
in
our
strategy.
It's
it's
everything
we
want
to
do.
We
want
to
include
people
and
their
voices
selena
outside
of
events
and
conference
spaces.
What
other
forums
do
you
think
we
need
to
meaningfully
include
the
voices
of
people
who
draw
on
social
care
all
their
relatives
and
carers.
D
In
short,
I
think
we
needed
to
be
included
in
everything
that
the
cqc
do.
I
mean
it's
great,
obviously,
for
a
few
years
now,
we've
been
involved
in
inspections,
but
it's
definitely
time
that
we
went
beyond
that.
I
know
kate,
just
you
just
mentioned
the
new
strategy
and
as
an
expert
by
experience,
I
was
involved
in
the
background
on
the
new
strategy.
D
I
think
we
need
to
be
at
the
front
a
lot
more
and
there's
definitely
a
lot
of
room
to
be
involved.
More
I
mean
we
just
have
to
remember
at
the
heart
of
every
service
as
a
service
user.
We
need
to
remember
the
human
beings
behind
services
at
the
end
of
the
day,
everything
that
the
cqc
do,
if
you
just
think
how
can
a
person
with
lived
experience
be
involved
in
this?
What
do
they
think.
B
A
C
Yes,
so
we
want
anyone,
individuals
or
organizations
to
just
sort
of
take
the
pledge
you
are
welcome
to
put
that
on
social
media
or
a
few
people
have
written
a
blog.
I
know
kate's
gonna
write
a
blog,
which
is
great
because
I
think
it
it's
not
so
much
about
that.
You're
then
tied
down
to
this
thing,
it's
about
showing
your
intent
and
it's
about
being
a
good
example
really
to
the
rest
of
the
sector
and
being
an
ally
to
us
as
people
that
draw
on
social
care.
C
So
yeah
take
the
pledge,
as
I
said
before,
we're
not
going
to
be
policing
it,
but
we
do
want
people
to
recognize
good
practice,
so
actually,
when
an
event
is
run
really.
Well,
that's
great.
Let's
share
that
on
social
media.
Let's
say:
look
at
this!
This
was
really
inclusive
people
reserved
experience
were
at
the
event
they
had
an
equal
voice.
Let's
share
the
good
practice
as
well
as
actually
other
people
can
challenge.
If
you
see
an
event,
that's
happening
and
you
think
hang
on
a
second
this.
This
has
got
lots
of.
C
I
don't
know
mps
and
chief
executives,
but
actually
wears
the
voice
of
lived
experience.
You
can
ask
the
organizer
to
tell
you
you
know.
Were
people
involved?
A
lot
of
people
have
said.
Oh
you
know,
is
there
any
support
for
this
and
wants
some
guidance
and
practical
guidance
if
we
as
an
organization
or
as
a
movement?
Even
we're
not,
you
know
we're
not
a
funded
organization,
so
we
would
need
some
support
and
resource.
C
I
think,
to
co-produce
some
sort
of
practical
guidance
for
organizations
on
how
to
be
more
inclusive,
around
running
events
and
all
of
their
work
really.
So
we
would
be
really
keen
to
have
conversations
with
partners
like
yourself
and
others
in
the
sector
about
how
we
could
come
together
to
produce
that
guidance
together.