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From YouTube: CQC Connect: Care At Christmas Episode 3
Description
In the third and final Care at Christmas episode of CQC Connect, the podcast from the Care Quality Commission, we chat to two Experts by Experience about keeping connected during the pandemic.
Listen to more podcasts from the CQC: https://soundcloud.com/carequalitycommission
Find out more information about the CQC and how it regulates health and social care in England: https://www.cqc.org.uk/
A
B
Hello,
I'm
mary
anne
richardson,
I'm
down
in
south
kent.
I
started
because
I
cared
for
my
parents
who
both
had
dementia
for
ten
years
and
we
managed
to
all
stay
at
home
together
with
my
family,
and
I
missed
all
the
caring
once
they'd
gone,
and
so
now
I
spend
my
time
talking
with
lovely
residents
in
care
homes,
or
I
did
before
lockdown.
C
Yeah
hi,
I'm
ann
carr,
I'm
from
durham.
I
became
an
expert
by
experience
because
I
wanted
to
try
and
give
something
back
into
mental
health
services
and
that
have
helped
me,
but
also
as
well.
I've
had
one
or
two
lots
of
good
experiences
and
with
my
mental
health
team
up
here,
so
I
want
to
try
and
make
sure
that
people
are
cared
for
in
a
good
way.
That's.
B
A
B
Think
they
do-
and
I
think
especially
at
this
time
of
year
when
people
feel
trapped
in
their
homes,
it
can
be
quite
miserable
at
christmas
anyway,
if
they're
lonely
and
don't
have
friends
around
and
just
to
see
these
two
little
fluffy.
Even
if
they
don't
like
animals,
they
seem
to
just
adore
them
and
it
cheers
them
up
and
the
smiles
on
their
faces
are
incredible
and
they
just
feel
they
feel
like
talking,
even
if
they
don't
normally
like
talking
to
people.
C
Yeah,
I'm
I'm
lucky
enough
here
in
durham
that
we
have
a
facility
called
the
art
recovery
college
and
it's
run
by
teas,
esque,
andrea
valley,
trust
and
the
recovery
college
pre-corporate.
We
used
to
go
into
the
college
and
do
courses
there
on
mental
health,
but
also
physical
health
as
well.
You
know
dietary
needs
and
things
like
that.
C
I
believe
anyone
anywhere
in
the
country
can
now
access
the
recovery
college
online
and
and
there's
just
so
many
good
courses
on
there
to
help
people
with
the
mental
health.
At
a
time
when,
as
marian
said,
you
know,
there's
a
lot
of
lonely
people
about
this
time
of
year
and
we
still
do
the
singing,
but
it's
via
team.
So
it's
a
bit
strange
singing
into
your
laptop,
that's
a
bit
weird,
but
still
good
fun,
and
we
still
want
to
connect
with
people
who
we
know
from
the
college.
C
Yes,
I
mean
I've
been
going
there
for
it
for
a
couple
of
years.
Now,
when
you
and
you
there
is
a
bank
of
people
who
you
get
to
know
a
lot
of
them
live
alone
and
the
kind
that
you
know
when
the
lockdown
first
started,
they
really
missed
it.
You
know
not
being
able
to
meet
up
with
everybody
and
have
a
chat,
and
you
know
how's
your
week
been
and
everything.
A
B
B
I
didn't
know
whether
it's
because
of
the
pandemic,
I
spend
longer
on
each
phone
call
now,
and
I've
really
enjoyed
chatting
to
the
people,
and
people
have
been
really
keen
to
just
keep
talking
really,
which
is
which
is
lovely,
but
also
quite
sad,
because
a
lot
of
them
have
been
so
lonely,
but
in
a
way,
it's
rather
nice
to
be
able
to
have
a
bit
more
time
to
chat
to
them.
Now.
C
C
We
had
hoped
to
speak
to
some
of
the
the
residents
via
skype,
but
we
couldn't
get
it
up
and
working
and
one
of
the
member
of
staff
at
the
hospital
said
worry
about
first
time
the
residence-
and
I
said,
yeah
come
on
we'll
give
we'll
give
it
a
go
so
yeah
I
spent
about
an
hour
talking
to
the
residents
via
facetime,
which
was
it
was
good
difficult.
At
times
you
know
people
maybe
weren't
able
to
communicate
as
well.
You
know,
but
yeah.
A
Yeah-
and
I
can
imagine
that,
because
during
covid
people
in
various
different
services
have
been
able
to
have
less
visitors
or
see
less
people
outside
of
the
service
actually
being
able
to
speak
to
one
of
you,
it's
probably
been
a
really
beneficial
experience
for
them
as
well.
But
that
sounds
really
interesting
about
how
we've
we've
adapted
the
work
you
do
to
make
sure
we
can
still
speak
to
people
using
services
during
covid.
A
I
mean
it's
is.
Do
you
think
is
this
something
you
can
see
carrying
on
as
part
of
the
expert
by
experience
role
using
things
like
skype
and
facetime
to
talk
to
people
in
services,
or
are
you
really
eager
to
get
back
to
walking
into
a
service
and
speaking
to
people
face
to
face
marianne?
What
do
you
think.
B
I'm
afraid
I
really
don't
think
there's
anything
better
than
sitting
in
the
care
home
having
a
chat
with
someone
face
to
face.
Of
course,
we
always
do
the
telephone
inspections
for
domiciliary
care,
which
is
brilliant,
but
I
don't
think
you
can
beat
actually
being
with
them
and
getting
the
atmosphere
and
being
face
to
face.
But
of
course
it's
better
than
nothing
doing
zoom
meetings
and
and
seeing
what's
going
on,
but
I'm
not
very
good
at.
B
I
don't
really
like
doing
it
myself
and
I
think
if
you're
not
used
to
computers,
it
must
be
quite
a
daunting
prospect,
really
seeing
a
funny
face
on
the
screen,
but
better
than
nothing.
And
I
I
know
my
my
in-laws
are
in
their
90s
and
they're
now
on
on
facetime
and
things
and
and
they're
thrilled
with
it.
So
I
think
it
is.
It
is
a
good
way
to
connect
if
you've
got.
If
you
can't
be
there
in
person.
C
C
You
know
with
no
time
to
travel
to
go
on
training
courses
and
things,
but
when
it
comes
to
going
into
homes
going
into
hospitals,
I
don't
think
there's
any
better
way
of
actually
physically
going
there,
because
he
can.
You
can
pick
up
so
many
other
things.
You
know
that
that's
happening.
Sometimes
some.
You
know
somebody
might
be
telling
you
something,
but
the
body's
telling
you
something
different.
C
A
Yeah
absolutely
so,
I
also
be
interested
to
hear
if
you've
got
any
tips
for
people
listening
to
the
podcast
about
staying
physically
and
mentally.
Well,
whilst
the
kobe
pandemic
continues
and
not
maybe
able
to
get
out
and
see
as
many
people
as
possible,
and
maybe
it's
something
you've
been
doing
or
something
you've
heard,
other
people
have
been
doing
marianne.
What
about
you.
B
Well,
I'm
a
bit
spoiled
really
because
I
think
my
way
of
keeping
sane
and
happy
as
being
with
all
my
animals
and
my
children,
of
course
and
husband,
but
I
find
being
outdoors
keeping
active
with
the
horses
and
the
dogs
and
the
chickens
and
the
ducks
have
kept
me
really
busy
and
happy.
So
I
probably
don't
really
particularly
notice,
we're
in
lockdown,
which
is
why
I
like
to
go
out
and
see
other
people
that
aren't
as
fortunate
as
myself.
But
keeping
active,
I
think,
is
the
main
bit
of
advice.
A
C
Am
I
have
a
very
young
dog
and
she's
only
14
months
old
and
we
tried
to
get
out
with
her
this
as
best
we
can.
But
yesterday
we
were
down
the
beach
with
her
and
we
were
down
there
and
there
was
lots
and
lots
of
people
out
walking
and
walking
the
dogs,
and
it
was
lovely.
But
apart
from
that,
if
I
can't
get
out
the
house
when
I'm
feeling
down,
I
have
to
put
something.
I
I
put
something
funny
on
the
tv.
C
A
Great
thanks
both
they
all
sound,
like
really
good
good
tips
for
others.
So
I
just
want
to
say
thank
you
both
for
joining
us
and
sharing
your
stories
and
obviously
thank
you
for
all
the
work
you
do
as
experts
by
experience
as
well.
That's
that's
really
valuable
work
and
thank
you
to
everyone
for
listening.