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From YouTube: CQC Connect: CQC Strategy 2021 - Smarter Regulation
Description
In this short series of podcasts we will be exploring potential themes for our future strategy, due to start from 2021.
In this episode we are looking at 'Smarter Regulation' what this could mean for our strategy and the work CQC does.
Listen to more podcasts from the CQC: https://soundcloud.com/carequalitycommission
Find out more information about the CQC and how it regulates health and social care in England: https://www.cqc.org.uk/
A
Hello
and
welcome
to
this
episode
of
cqc
connect
the
podcast
from
the
care
quality.
Commission
cqc
has
an
ambition
to
be
a
world-class
regulator,
driving
improvements
in
how
people
experience
health
and
care
services
and
working
towards
a
safer
future
to
help
us
achieve
this
vision.
We
are
developing
a
new
strategy
to
start
from
2021
that
builds
on
the
work
we've
done
previously
and
takes
us
forward.
A
B
A
B
B
We
want
to
be
more
effective
and
efficient,
and
we
want
to
use
intelligence
to
be
able
to
tailor
our
work
to
individual
services
and
to
also
be
able
to
target
our
resources
where
we
know
that
they
have
the
greatest
impact,
and
I
guess
the
aim
of
all
that
is
really
to
be
able
to
provide
up-to-date,
high
quality
information
for
the
public,
for
providers
and
for
all
our
stakeholders,
and
so
that
would
be
kind
of
the
theme.
I
guess
in
a
in
a
nutshell,
but
a
huge
amount
of
kind
of
work
that
sits
underneath
that.
A
B
Yes,
absolutely,
and
it's
really
about
thinking
through
you
know
what
does
what's
the
evolution
of
cqc?
What
does
it
mean
to
be
smarter
in
the
way
we
work
to
be
future
proof
to
be
ready
for
innovation
and
to
be
able
to
facilitate
and
support
that
in
the
sectors
in
which
we
regulate
right?
The
way,
through
the
point
of
registration
through
to
kind
of
our
ongoing
monetary
inspection
of
services,
but
also
thinking
about
our
independent
voice
and
what
we
can
you
know,
what's
our
unique
insight
that
we
can
share
with
the
public
and
with
providers.
B
So
I
think,
I
think,
there's
a
whole
host
of
things
at
play
here,
really
sam.
So
we
know
that
in
2021,
for
the
first
time,
we've
we've
got
a
baseline
understanding
of
the
quality
across
all
of
health
and
social
care,
and
but
we
also
know
that
the
world
out
there
is
changing
and
so-
and
I
think,
there's
a
couple
of
different
angles
on
that.
So
you
know
the
health
and
social
care
system
is,
is
continuing
to
evolve
and
and
will
continue
to
do
so
and
and
over
the
next
10
years.
B
The
services
that
we
regulate
will
no
doubt
change
significantly
and
some
of
those
changes
we
can
anticipate.
So
thinking
about,
I
don't
know,
moves
towards
integrated
systems
that
encompass
primary
and
secondary
care
and
think
more
closely
to
social
care
or
increasing
care
in
the
community
or
digitally
enabled
primary
and
outpatient
care.
B
Like
I
said
you
know,
we've
we've
got
this
baseline
understanding
of
quality
now
and
alongside
that,
there's
this
ever
ever
growing
amount
of
information
data
that's
available
to
us.
Technology
is
available
to
help
us
and
we
really
need
to
build
on
that
progress
that
we've
made
around
being
intelligence
driven.
I
think
there's
some
really
interesting
things
for
us
to
think
about
as
well
around
kind
of
the
regulatory
model.
So
you
know
to
to
get
to
a
space
where
we've
we've
got
this
understanding
of
quality.
It's
required
us
to
to
undertake
really
detailed
inspections
against
these.
B
You
know
really
significant
inspection
frameworks
and
to
be
able
to
gather
evidence
and
and
generate
ratings,
and
but
that's
quite
a
rigid
way
of
working,
and
it
doesn't
always
allow
us
to
target
our
resources
where
they
have
the
most
impact
or
to
always
be
able
to
focus
on
risk
and
recognize
that
quality
is
improved,
and
so
we
really
need
to
kind
of
evolve
and
it's
it's
sort
of.
You
know
what
what
is
the
next
step
of
the
model?
B
A
B
So
I
think
the
first
one
is
that
we
we
know
that
inspections,
don't
always
capture
everything
and
that
things
happen
in
between
them
and
so
really
where
we
want
to
shift
to.
Is
this
idea
of
how
do
we
use
our
full
regulatory
toolkit
to
assess
quality
stepping
away
from
that
idea?
That
inspection
is
everything
connected
to
that?
You
know.
We've
currently
got
these
very
rigid
inspection
frequencies,
and
we
really
want
to
kind
of
shift
the
conversation
and
the
focus
to
making
the
right
intervention
at
the
right
time.
B
But
the
idea
of
how
do
we
have
all
these
different
views
and
lenses
on
quality
that
are
continuing
continually
informing
us
and
then
kind
of
feeding
into
that.
Then
I
guess
is
this
idea
that
we
really
want
to
be
able
to
update
ratings
much
more
frequently
and
so
that
they
really
truly
are
providing
an
up-to-date
view
on
quality,
and
this
needs
to
be
not
just
relying
on
kind
of
these
comprehensive
big
kind
of
set-piece
inspections
to
update
ratings.
B
But
using
everything
we
know
about
quality
and
a
service
so
again
being
able
to
respond
much
quickly
in
particular
to
where
providers
you
know
are
generating
improvements
in
their
services.
So
we
can
really
make
sure
we're
reflecting
that
in
a
timely
way
and
again.
Building
on
that,
you
know
in
our
in
our
current
strategy
shaping
our
futures.
B
We
really
want
to
be
building
open
relationships
with
with
providers
to
to
enable
effective
and
proportionate
regulation
and
as
well
as
just
making
it
simpler
and
easier
for
providers
to
work
with
us
and
particularly
around
how
they
share
kind
of
information
with
us,
particularly
around
a
view
on
quality,
and
so
that
you
know
the
providers
can
really
easily
demonstrate
the
quality
of
care
they're.
Providing
with
us
and
again
that
feeds
into
that
always-on
view
that
we're
really
keen
to
work
towards.
A
A
B
I
think
thinking
about
the
current
covert
19
pandemic
is
that
actually
we've
seen
a
real
shift
in
those
things
that
matter
most
to
people.
You
know
we're
seeing
that
the
importance
of
issues
around
health
inequalities,
around
access
to
services,
around
infection
control
and
prevention
and
ppe,
and
at
the
moment
those
are
rightly
so-
the
things
that
people
are
most
interested
in.
B
So
I
mean
I
think,
at
its
most
basic.
I
would
just
love
to
hear
what
would
smarter
regulation
mean
to
you
to
anybody?
Listening
to
this,
you
know
the
concept
of
cqc
as
a
smarter
regulator.
What
might
that
mean?
What
might
that
feel
like
in
terms
of
the
detail
underneath
there
one
of
the
things
I
mentioned,
that
we're
really
interested
in
exploring
this?
B
Is
this
idea
of
a
regulatory
toolkit
around
having
you
know
it's
about
right,
making
the
right
intervention
at
the
right
time,
and
we
have
a
range
of
tools
and
techniques
and
methods
that
we
might
use
to
to
think
about
quality
and
what
tools
would
people
like
to
see
us
using
in
that
toolkit?
What
might
give
some
really
valuable
and
interesting
insights
in
into
quality
and
in
different
types
of
services
or
settings?
B
And
I
think
the
other
thing
is
kind
of
just
a
bit
of
sort
of
reflecting
on
where
we
are
now.
You
know
what
what
parts
of
our
current
ways
of
working
do
feel
like
they
add
real
value
versus
those
that
actually
don't
feel
like
they're
the
most
insightful
or
they
feel
burdensome,
and
so
we'd
really
love
to
hear
kind
of
reflections
as
well
around
kind
of
people's
experiences
of
working
with
us
in
our
current
ways
of
working
and
and
around
those
things
that
work
and
those
that
we
should
be.
B
Maybe
thinking
about
doing
less
of
you
know
we're
really
keen
to
to
think
about
what
what
might
an
effective
and
proportionate
regulatory
experience
feel
like
and-
and
you
know,
particularly
from
a
provider
point
of
view.
You
know
we
really
want
to
hear
those
those
voices
coming
into
this
conversation.
A
If
you'd
like
to
find
out
more
about
our
strategy
and
to
feedback
on
some
of
the
questions,
natalie's
highlighted
on
the
smarter
regulation
theme
in
general,
you
can
do
on
our
digital
engagement
platform,
citizen
lab
and
the
link
to
that
is
in
this
episode,
description
and
look
out
for
more
podcasts
on
our
future
strategy
and
on
other
topics
from
the
care
quality
commission.
And
we
look
forward
to
speaking
to
you
again
soon.