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From YouTube: CQC Connect: Care At Christmas - Episode 1
Description
In this episode of CQC Connect, the podcast from the Care Quality Commission, colleagues Richard and Suzanne McLeod tell us about how they have supported the community during the pandemic and what it means to them to be able to do this.
Listen to more podcasts from the CQC: https://soundcloud.com/carequalitycommission
Find out more information about the CQC and how it regulates health and social care in England: https://www.cqc.org.uk/
A
Welcome
to
cqc
connect
the
podcast
from
the
care
quality
commission.
My
name
is
james
bryant
and
I'm
the
government
engagement
manager
here
at
cqc
throughout
december.
We
want
to
share
some
positive
stories
about
how
people
have
come
together,
helping
others
in
their
communities
during
a
really
difficult
time.
In
this
episode,
we're
going
to
be
talking
to
richard
and
suzanne
macleod
about
their
experience
of
volunteering
during
the
coronavirus
pandemic.
C
C
Yeah
one
of
my
hats,
outside
the
cqc,
is
I'm
an
imam
for
the
newcastle
university
mosque
and
there
I
get
to
meet
lots
of
international
students,
mainly
arabs,
because
I
originally
come
from
lebanon
so
and
out
of
myself
and
during
the
endemic
the
beginning
of
it.
I
had
a
few
of
my
friends
who
called
me
to
say
there
were
saudis
and
they've
stuck
the
house
with
lots
of
food
and
said
you're
going
back
to
saudi
and
the
government
have
organized
the
logistics
of
evacuation.
C
Would
you
be
interested,
or
would
you
know
somebody
who
can
actually
have
this
food?
We
have
plenty
of
food
at
home,
meet
tens
and
others,
and
we
want
them
to
actually
to
go
to
a
house
that
will,
you
know,
need
them
me.
I
came
to
this
country
back
in
2001
as
an
asylum
seeker,
so
I
still
have
contacts
with
the
asylum
seekers
and
refugees,
so
I
said
yeah
no
problem
went
and
what
what
I
thought
to
be.
C
Maybe
a
box
would
do
end
up
to
be
a
car
full
of
food
and
took
it
to
a
few
farmers
that
I
know
and
that
just
took
off
within
two
three
weeks.
Well,
we
didn't
announce
it
the
first
two
weeks.
Really
we
just
I
didn't
just
do
it,
you
know
silently,
but
then
sue
was
suggesting.
Maybe
you
should
start
promoting
it
in
a
way
that
will
attract
people,
one
who
want
to
donate
and
to
people
who
become
interested
in
to
know
them?
Who
would
want
to
have
this?
So
we
did.
C
We
had
organizations
calling
us
because
they
do
provide
different
support
to
their
participate
to
the
stakeholders
and
beneficiaries,
but
they
don't
provide
food
or
if
they
provide
food,
they
don't
provide
mediterranean
food
per
se
or
can
an
arab
taste
food
if
you
like,
or
they
don't
provide
meat,
they
just
provide
tins
and
it
just
evolved,
and
there
was
a
word
of
mouth
so
we
end
up
having
about
in
total
now
well
back,
then
we
had
about
60
families,
and
then
that
was
about
200
individual.
Oh,
we
had
a
spreadsheet
as
well.
C
B
Did
yeah
so
we
pulled
a
spreadsheet
together
to
make
sure
that
we
could
see
who
we
had,
how
many
children
they
had,
what
their
sort
of
situation
was,
where
they
lived.
That
kind
of
thing
so
that
we
could
keep
a
track
on
who
we
were
giving
deliveries
to
to
make
sure
that
everybody
got
their
share
and,
as
richard
said,
it
kind
of
escalated
it
wasn't.
B
From
the
sublime
to
the
ridiculous
from
people
who
are
packing
up
their
their
home,
if
you
like
to
move
back
to
their
home
country,
to
the
people
who
need
things
and-
and
it
wasn't
just
the
necessities
as
well,
which
was
nice,
we
were
able
to
give
people
some
kind
of
luxury
items
as
well.
So,
for
example,
a
little
girl
who
had
always
wanted
to
try
waffles-
and
we
had
a
packet
of
waffles-
was
within
the
food
pack
that
we
delivered
to
them
and
she
was
absolutely
over.
C
B
C
B
C
Or
even
got
a
couple
of
cities
as
well:
coffee
tables,
you
know
people
as
it
happens
during
the
summer,
some
of
them
finished
their
phds
or
their
masses
and
left,
and
they
were
giving
us
the
house.
We
we
had
a
couple
houses.
One
of
them
was
three
bedrooms:
the
living
room,
the
dining
room
kitchen,
where.
B
C
So
they
gave
us
they
gave
us
yeah,
but
there's
a
couple:
there's
a
couple
house
one
in
particular:
we
I
mean
it
end
up.
We
end
up
doing
kind
of
whatsapp
team.
What's
up
the
group,
so
people
would,
you
know,
will
broadcast
what
we
have
and
people
express
their
interest
and
obviously
we
have
that
spreadsheet.
So
that's
one
thing,
so
I
ended
up
advertising.
A
couple
of
days
took
your
pictures
coupled
five
advertising
a
couple
of
days
and
then
we
spent
four
days
delivering
them.
C
We
hired
the
van,
but
then
we
also
had
the
closing.
So
we
had
that
spreadsheet
and
we
we
also
had
volunteers
to
come
and
help
us
with
their
cars.
Or
what
have
you
and
one
of
the
tasks
was
to
capture
the
sizes,
the
children,
the
sizes
and
what
have
you
so
we
did
over
a
few
days
and
then-
and
then
we
start
organizing
the
clothes
and
put
them
in
bags
was
nicely
branded
nicely
presented.
So
it
looks
like
posh.
B
B
Not
only
that,
we
wanted
to
make
sure
that
the
clothes
were
of
decent
quality
and
were
clean
and
that
kind
of
thing
and
that
they
were
all
of
the
same
size.
So
I
have
pictures
somewhere
of
me,
surrounded
by
a
mountain,
and
I
mean
a
mountain
of
of
maybe
50,
to
100
black
bin
bags
of
clothes
which,
which
I
sorted
and
put
into
sizes
and
gender,
and
that
kind
of
thing
and.
C
Yeah
eventually,
but
we
put
for
example,
once
we
know
we
put
the
size
of
the
gender
and
then
we
look
the
spreadsheet
and
assign
it
to
a
family,
and
then
once
we've
done
it,
we
had
bags
knowing
exactly
where
it's
going
sorted
out
the
plan
for
the
volunteers.
So
we
because
we
have
the
addresses
so
each
one
had
a
route
which
we
I
can
text
them
from.
Google
maps
text
them
and
they
would
come
and
they
would
know
exactly
where
going
and
the
banks
are
clearly
marked
they
would
go
and
deliver
them.
It.
C
C
B
And
I
think
as
well
what
we
have
to
also
keep
in
mind
was
this
was
during
lockdown.
So
all
of
the
time
it
was
all
around
social
distancing,
so
we
had
to
really
plan.
You
know
you
can
come
at
two
o'clock.
The
next
person
can't
come
until
half
past
two
and
we
need
to
make
sure
that
everybody's
gone
before
so
it
was,
it
was
it
was
challenging,
but
it
worked
really
well
and
you
know.
A
Well,
thank
you
so
much
for
sharing
that
with
us.
That
sounds
like
an
absolutely
incredible
effort.
An
incredible
thing
to
be
part
of
you
know,
especially
that
you've
not
only
taken
the
time
to
do
it,
but
that
you've
thought
about
people's
dignity
and
you
know
have
separated
things
out
to
to
make
the
what
they
receive.
You
know
perhaps
not
feel
like
so
much
of
a
handout
as
it
were,
because
you
know
some
people
might
might
struggle
with
that
or
find
that
a
bit
demoralizing
so
really
really
incredible
stuff.
A
C
I've
spoke
with
my
lab
manager,
I'm
not
a
nurse
or
a
doctor,
or
you
know
paramedic,
but
I
was
still
allowed
to
release
to
to
do
this
voluntary
work
and
I
found
it
very
inspiring.
We
were
released
by
the
cqc,
but
this
voluntary
work
have
done
so
much
benefits.
I
think
it's
beyond
even
what's
planned,
originally
yeah
it.
It
boosts
the
morales
of
the
of
the
team
of
the
staff
of
cqc.
C
A
Thinking
of
thank
you,
I
mean
that
sounds,
as
I
said,
absolutely
absolutely
amazing
effort
and
to
hear
you
know
all
the
positive
feedback
that
you've
received
from
people
who
have
received
your
help
must
be
really
good
and
mean
a
lot
to
you,
and
I
know
you've
mentioned
community
a
few
times
here.
What
does
it
mean
to
you
personally
to
be
able
to
help
others
in
the
community.
B
It
just
means
that
I
suppose
selfishly
it
gives
us
that
feel
good
factor
which
you
know
you
can't
get
away
from
it.
It
does
feel
good,
it
feels
nice,
but
it
also
it's
it's
it's
just
about
making
other
people
feel
that
they're
welcome
and
that
they're,
safe
and
and
that
the
community
will
accept
them,
as
as
we
accept
them
and
as
other
people
accept
us.
C
And
when
I
first
came
to
this
country
in
2001,
I
was
really
overwhelmed
with
the
amount
of
people,
volunteering
different
organizations
to
support
asylum
seekers,
and
since
then
I
vowed
to
be
to
help
back
and
kind
of,
and
I
start
by
volunteering
by
helping
back
in
payback,
if
you
like
so
and
ever
since
then
I've
been
trying
to
do
this,
but
because
I've
been
in
the
same
position,
I
know
exactly
how
it
feels
and
then
what
this
also
means-
and
I
feel
I'm
paying
it
forward.
So
that's
my
word
to
thank
everybody.
C
C
Yeah
our
activity,
now
it's
got.
We
I've
established
a
foundation
to
do
this
officially,
and
we
have
three
things
to
do
so:
we're
giving
the
household
and
items
once
a
month
in
part
in
working
partnership
with
the
mosque
in
south
shields.
We're
giving
food
also
so
get
organizations
give
us
the
food
and
I
or
I'm
organizedly,
distributing
them,
but
also
share
a
plate.
A
I
mean
just
to
say
again
that
is
sounds
absolutely
amazing,
work
that
you've
done
and
I'm
sure
that
everyone
around
your
local
area
and
beyond
is
really
thankful
for
all
the
efforts
that
you've
done.
I
was
going
to
ask
whether
you
plan
to
continue
this
work
going
forward,
but
it
certainly
sounds
like
you
already
have
plans
in
place
to
continue
doing
that.
So
I
was
just
wondering
with
all
of
this:
that's
been
going
on
yeah.
B
I
lose
myself
in
movies
and
I'm
a
bit
of
a
superhero
geek.
If
I'm
honest,
I
like
a
bit
of
the
avengers
and
that
kind
of
thing.
So
that's
probably
my
apart
from
that
life's
pretty
busy.
We
have
my
mum
lives
with
us
and
I'm
also
the
next
of
kin
for
my
cousin,
who
has
a
cerebral
palsy
so
between
those
kind
of
things,
I'm
kind
of
kept
quite
busy
rich.
C
C
I
do
I
paint
and
I
sell
my
artwork
when
possible
and
I
do
also
work
part
of
the
things
I
do
also
making
youtube
episodes
to
educate
people
about
family
and
raising
up
children.
So
that's
also
keeping
us
busy
also
as
an
imam.
I
have
a
duty
to
you
know,
guide
people
I
feel
like
give
advice,
and
I
do
have
a
facebook
page
with
a
half
a
million
followers
that
keep
me
busy
when
I
do
videos
and
live
videos
and
what
have
you
so
andy's.