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From YouTube: CQC Connect: CQC Strategy 2021 - Safe Care
Description
In this short series of podcasts we will be exploring potential themes for our future strategy, due to start from 2021.
In this episode we are looking at 'Promoting Safe Care for People', what this could mean for our strategy and the work CQC does.
Listen to more podcasts from the CQC: https://soundcloud.com/carequalitycommission
Find out more information about the CQC and how it regulates health and social care in England: https://www.cqc.org.uk/
A
A
To
help
achieve
this
vision,
we
are
developing
a
new
strategy
to
start
from
2021
that
builds
on
the
work
we've
done
previously
and
takes
us
forward.
My
name
is
sam
wallace
provider
engagement
lead
here
at
cqc,
and
today
I'm
joined
by
a
guest
to
discuss
one
of
the
themes
of
our
new
strategy:
promoting
safe
care
for
people.
B
A
Great
thanks
anna
and
thanks
for
joining
us
today
to
talk
about
our
new
strategy.
Could
we
start
off
with
getting
a
bit
more
information
about
this
theme?
What
it's
looking
at
and
some
of
the
some
of
the
questions
it's
trying
to
answer
sure.
B
B
We
can
do
this
using
our
assessment
frameworks
and
hopefully
start
a
movement
across
all
of
our
strategic
partners
to
get
clarity
and
certainty
for
everyone
working
in
health
and
social
care.
The
second
point
is
that
we
think
we
need
to
be
much
tougher
on
patient
safety
cultures
again
for
us.
This
is
about
being
clear
on
what
we
mean
and
what
we're
looking
for,
but
we
should
also
be
much
more
proactive,
rather
than
wait
for
things
to
go
wrong.
B
So
what
that
means
is
that
where
the
culture
is
toxic
and
fails
to
promote
transparency,
learning
and
reporting,
and
perhaps
where
it's
not
restorative
in
nature,
we
need
to
be
able
to
identify
this
measure
it
and
act
on
it.
The
third
thing
that
we
think
we
need
to
look
at
in
this
theme
is,
you
know.
B
We
know
there
is
national
patient
safety
oversight
for
nhs
trusts
with
the
national
patient
safety
team
over
at
nhs
improvement,
but
kovid
taught
us
that
this
doesn't
exist
in
other
parts
of
the
system
and
they
therefore
got
left
behind
during
the
height
of
the
pandemic,
and
so
we're
really
interested
in
looking
at
the
solutions
to
this,
given
our
unique
position
as
a
regulator,
and
we
think
we
may
be
in
a
good
place
to
support
thinking
around
greater
oversight
across
all
sectors
and
systems
as
they
emerge.
B
And
finally,
you
know
we
think
patient
safety
needs
to
be
about
everyone
from
board
through
to
patients
receiving
care.
You
know
patients
need
to
play
a
key
role
in
their
own
safety
and
the
safety
culture
in
their
health
and
care
services.
So
ctc
really
needs
to
think
about
how
we
can
best
promote
that.
A
Thanks
anna,
that's
really
interesting,
and
this
sounds
like
there's
some
really
important
stuff
in
there
for
for
us,
it'd,
be
really
good
to
understand
a
bit
more
then
about
why
we
think
this
is
a
really
important
theme
for
our
strategy.
B
Sure,
well
I
mean
patient
safety.
Is
a
concept
has
made
great
progress
since
the
since
the
publication
of
to
air
is
human
20
years
ago,
but
we
think
there's
much
more
that
we
and
others
need
to
do
so.
We
all
need
to
know
much
more
about
systems,
leadership
and
culture,
and
we
know
that
people
fear,
blame
and
close
ranks
and
therefore
they
lose
sight
sometimes
of
the
need
to
improve.
B
But
there
are
also
the
implications
for
people.
If
we
work
much
harder
to
improve
patient
safety
across
the
system,
it
could
mean
that
people
have
less
bed
days.
They
avoid
further
surgery,
they
avoid
psychological
damage,
pain,
suffering
and
fear,
there's
also
human
rights
abuses
to
consider
and
the
risks
that
cqc
have
identified.
In
close
cultures,.
A
Should
be
really
interesting
to
hear
about
what
we
think
success
looks
like
in
terms
of
delivering
this
theme,
so,
if
we
think
about
in
one
year
or
in
three
years
or
in
five
years
time,
what
would
we
like
to
see
or
we've
achieved?
If
we
do
this
well.
B
I
think
where
providers
continue
to
have
environments
in
which
there
is
blame,
fear
and
hierarchies
are
alive
and
well
and
where
avoidable
harm
continues,
with
no
real
learning.
As
a
result
of
it,
we're
going
to
proactively
intervene
much
earlier
and
take
action,
I
think
at
cqc,
maybe
we've
often
been
afraid
to
act
on
culture
due
to
its
intangible
nature,
maybe
with
difficulties
improving
what
we
see
but
going
forward.
I
think
providers
and
people
using
services
are
going
to
see
us
being
much
bolder
and
then,
in
terms
of
people
using
services.
A
Thanks
anna
and
I
I
think
that
that
message
about
culture
being
really
important
and
some
of
the
work
we
can
do
around.
That
is
a
really
really
good
point
to
make
be
really
interested
next
to
hear
about
how
we're
planning
to
develop
this
theme
going
forward.
What
are
the
one
of
the
questions?
We
still
need
to
answer.
What
are
the
things
we
need
to
work
through,
as
we
take
it
towards
our
final
strategy.
B
So
there's
lots
of
questions
we
need
to
answer
and
things
we
need
to
work
through,
but
I
suppose
I'll
pick
out
a
couple.
So,
firstly,
I
think
we
need
to
just
unpick
what
our
role
is.
What's
the
role
of
others
and
understand
where
there
might
be
gaps,
we
as
a
regulator
might
need
to
call
out
these
gaps.
We
might
even
need
to
fill
them
and,
if
that's
the
case,
we're
going
to
have
to
think
through
the
kind
of
benefits
and
risks
and
implications
of
any
action
that
we
take.
A
I
mean
not
only
for
this
theme
but
for
the
entire
strategy
going
forward,
thanks
again
for
joining
us
to
give
us
a
bit
of
a
introduction
to
this
theme,
promoting
safe
care
for
people
and
telling
us
a
bit
more
about
the
work
we're
doing,
and
thanks
for
everyone
for
listening
to
this
podcast
episode,
there
are
more
episodes
on
our
the
other
themes
of
our
developing
strategy
that
you
can
check
out
now
and
look
out
for
other
podcasts
on
other
topics
coming
soon.