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Description
We asked our followers on Twitter to tweet us their questions about Andrea Sutcliffe's plans to inspect, monitor and regulate adult social care services in England.
Watch this video to see what Andrea has to say.
Find out more
Read Andrea's blog: http://www.cqc.org.uk/andrea
Follow Andrea on Twitter: www.twitter.com/Crouchendtiger7
Follow CQC on Twitter: www.twitter.com/carequalitycomm
Visit our website: www.cqc.org.uk
A
Hi
I'm
andrea
sutcliffe.
I
am
the
chief
inspector
of
adult
social
care
at
the
care
quality
commission
and
today
is
a
first
for
me.
I'm
going
to
be
answering
your
questions
that
you
put
forward
on
twitter
and
I'm
really
looking
forward
to
it
involving
users,
and
I
know
that
other
people
asked
about
families
and
carers
as
well
and
is
going
to
be
really
important
in
the
way
that
we
do
all
of
our
regulation
and
inspection.
So
we'll
need
to
be
finding
out
from
people.
A
You
know
if
they've
written
complaints
about
the
service
before
we
go
in
we'll
want
to
talk
to
people
who
are
using
the
services
when
we're
inspecting
and
we're
going
to
want
to
talk
to
their
families
and
their
relatives
as
well.
We're
also
going
to
make
sure
that
the
information
that
we
provide
after
the
inspection
is
clear
so
that
everybody
can
use
that
and
we'd
like
to
get
their
feedback
on
what
we've
written
as
well.
A
Healthwatch
and
other
partners
like
their
safeguarding
boards
and
gps
other
other
local
people
are
going
to
be
really
important
to
us,
particularly
when
we're
planning
the
inspections
that
we're
going
to
be
doing,
because
there
are
eyes
and
ears
on
the
ground
all
of
the
time.
And
we
want
to
make
sure
that
we're
taking
their
information
feeding
that
into
the
data
pack
that
all
of
our
inspectors
will
have
so
that
they
know
what
the
questions
are,
that
they
should
be
asking
when
they're
going
to
do.
A
The
inspection
measuring
care
is
going
to
be
really
important,
and
one
of
the
new
aspects
of
our
inspections
will
be
that
we'll
be
coming
out
with
a
rating
at
the
end
of
them.
So
we'll
be
saying
whether
care
is
outstanding,
whether
it's
good,
whether
it
requires
improvement
or
whether
it's
poor
and
we
will
be
working
with
people
who
are
using
services,
their
families
and
carers,
as
well
as
providers
and
other
people
who
know
about
what
works
in
social
care
to
identify.
A
I
know
that
lots
of
people
have
asked
about
15
minutes,
and
this
is
where
I
think
the
five
questions
that
we're
going
to
be
asking
about
any
service
that
we're
looking
at
will
be
really
important.
So
we'll
be
saying,
is
the
service
caring?
Is
it
effective?
Is
it
responsive
to
people's
needs?
Is
it
safe
and
is
it
well
led
and
frankly,
if
somebody's
having
to
make
a
decision
between
having
a
breakfast
or
having
a
shower
in
the
morning,
I
certainly
don't
think
that's
caring,
it's
not
responsive
to
their
needs.
It
won't
be
necessarily
safe.
A
How
can
it
be
effective
in
terms
of
supporting
people
to
live
their
lives
to
the
to
the
best
that
they
can
and
no
well-led
service
would
let
it
happen?
So
I
think
that
we
will
be
using
those
questions
to
really
look
at
how
care
is
delivered
to
make
sure
that
it
is
the
most
appropriate
and
high
quality
care
that
people
deserve.
A
A
We
are
asking
about
mystery
shoppers
and
potentially
the
use
of
hidden
cameras
in
the
in
the
discussion
that
we're
wanting
to
have
with
people
at
the
moment.
These
are
issues
that
and
folk
have
raised
with
us.
We
know
that
poor
care
has
sometimes
been
exposed
by
people
who
have
either
been
mystery,
shoppers
or
using
hidden
cameras,
and
we
want
to
talk
to
frank
about
whether
that
is
the
right
way
for
us
to
go.
Are
there
other
ways
that
we
can
make
sure
that
people
are
getting
high
quality,
effective
and
appropriate
care?
A
A
One
of
the
important
aspects
of
our
inspections
are
that
the
vast
majority
of
them
are
unannounced,
so
we
don't
tell
people
in
advance
when
we're
going
to
be
there,
and
we
can
just
turn
up
on
the
day
and
we
obviously
will
be
allowed
in
and
will
be
looking
at
the
services
as
they're
provided
so
that
people
aren't
necessarily
ready
for
us.
So
that's
that's
what
we
do
already.
We
will
continue
to
do
that.
A
We'll
also
think
about
the
use
of
mystery
shoppers
who
might
be
going
into
the
service
not
necessarily
as
inspectors,
but
actually
trying
to
find
out
a
little
bit
more
about
the
service
in
a
different
way.
So
there's
all
sorts
of
things
that
we're
thinking
about
using
and
we're
really
looking
forward
to
hearing
from
people
and
having
your
comments
about.
A
But
we
need
to
make
sure
that
people
take
this
seriously,
because
we
can
see
that
there
is
a
correlation
between
those
services
where
we
have
a
higher
level
of
non-compliance
with
our
standards
when
they
don't
have
a
registered
manager.
So
it's
absolutely
essential
that
we
make
sure
that
people
do
abide
by
that
legal
requirement
that
they
sign
up
to
when
they
register
the
service.
A
I
worked
when
I
was
a
baby
general
manager
with
an
amazing
nurse
who
was
the
absolute
embodiment
of
being
on
the
side
of
the
people
who
were
using
services
and
she
she
was
very
clear
about
her
vision.
She
was
very
clear
about
the
way
that
she
ran
things
and
she
was
very
clear
about
the
support
that
she
gave
to
people
and
who
were
using
the
service,
and
she
has
always
acted
as
an
inspiration
to
me
and
I'd
really
like
to
be
like
her,
but
along
the
way.