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From YouTube: An interview with Prof Sir Mike Richards (with captions)
Description
Captioned version of our interview with the first Chief Inspector of Hospitals Prof Sir Mike Richards.
A
A
A
Whatever
it
may
be,
called
then
on
to
a
general
ward,
then
maybe
on
to
award
for
the
frail
elderly.
Follow
the
patient
through
that
pathway
and
see
is
the
care
delivered
at
each
step
in
that
pathway
really
working,
because
I
think
often
it
can
be
the
handovers
between
different
parts
of
a
pathway
that
fail.
A
Well,
we
thought
long
and
hard
about
this
about
where
we
should
go
first.
One
of
the
key
things
I
want
to
do
is
to
test
out
our
new
surveillance
tool,
as
people
will
know
we're
out
to
consultation
on
this
at
the
moment,
and
we've
set
out
all
the
metrics
in
annex
a
of
the
the
consultation
document,
and
I
hope
people
are
reading
that
and
will
comment
on
it.
But
we've
got
a
very
good
start
there.
A
We
are
committed
to
having
patient
and
public
listening
events
for
each
of
our
comprehensive
inspections,
whether
those
are
on
site
at
the
hospital,
whether
they
are
off-site
in
the
local
town
hall.
I
don't
think
that
matters.
What
we
need
to
do
is
to
give
people
an
opportunity
ahead
of
the
program
either
to
come
to
a
listening
event
by
advertising
it
in
the
local
press
or
to
send
us
their
comments
in
advance.
We've
got
to
gather
that
information
together.
A
I
hope
we
respond
very
quickly
whether
we
respond
more
quickly.
I
don't
know
because
I
really
don't
know
how
quickly
we've
been
responding
in
the
past,
but,
yes,
we
must
be
responsive
with
our
surveillance
tool.
It's
this
is
not
just
going
to
be
our
once
a
year
business
we've
got
to
keep
that
on
a
rolling
basis
of
keeping
it
up
to
date,
which
we
will
do
when
there
are
signals
that
come
in
saying
we're
worried
about
such
and
such
a
trust.
A
We
need
to
be
able
to
respond
to
that
and
remember
that,
in
addition
to
our
comprehensive
or
scheduled
program
of
these
major
visits,
we
will
still
be
doing
responsive
visits.
So
if
there
is
a
concern
about
the
pediatric
service
at
a
particular
hospital,
of
course,
we
will
go
in
there
not
waiting
for
its
turn
in
the
cycle
of
comprehensive
inspections.
If
that
visit
about
pediatrics
makes
us
concerned,
maybe
there's
a
there's,
a
wider
problem
in
this
trust
that
will
trigger
us
to
bring
forward
the
comprehensive
inspection.