Care Quality Commission What we do, 14 Nov 2013

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From YouTube: CQC hospital inspections: How we do them and why it matters to you

Description

Meet some of our inspectors and other key members of the inspection team (including Dr Saahil Mehta, a junior doctor) and find out more about our listening events which you can attend to tell us about your care.

Find out more:
Come to a listening event and share your experience with us: http://www.cqc.org.uk/node/760762
Find out more about our new way of inspecting health and social care services: http://www.cqc.org.uk/public/about-us/our-inspections/our-new-acute-hospital-inspection-model
Contact us online, by email or by phone: http://www.cqc.org.uk/contact-us

A

These inspections are really important for looking at how hospitals are performing from a number of perspectives. They.

B

Are to provide assurance to the public that actually, there are a team of people that are thoroughly inspecting their hospitals for the quality of care, with a safety for the effectiveness, the responsiveness to patients and that they are well led. The.

C

Main purpose of it really is to improve the patient experience to get the best quality care for patients and to ensure as well, that the help hospitals using its resources to.

D

Its best ability, the inspection, enables us to get really down into the detail and find out exactly what is happening with the people in the hospital. These.

E

Inspections are really making hospitals think about the way they do things and the way that they deliver their care to patients and to make sure that what they're doing is patient focused. It's.

F

A lot of information coming in a lot of data coming in, but that's not the end of the story. The story begins when you walk through the door of the hospital today and actually go and find out that care. When you find out the care, you actually get an insight into what it feels like to your patient. Here. The.

A

Teams are multidisciplinary, so they're made up of lots of people with different take on things.

B

We're trying to look at this from every aspect to ensure that we are really challenging this from the top of the organization to a very local level. There's.

D

Quite a large team of as made of clinical specialists inspectors, experts by experience, and they are split into groups to look at various whole services around the hospital. We.

B

Also have and I think this is really critical. We have public representatives, we have lay representatives who were there to represent the patient and public perspective. My.

G

Role as an expert, my experience is to feel in the patient information into the process, so that, in any decisions that are ultimately made, management are better informed, make those decisions being.

C

A patient we bring that experience of coming to somewhere that you're not familiar with and not the expert about, and you hold that much more I. Think in your mind, when you come in an expert by experience, my.

E

Role as a doctor on these inspections is quite unique and I think that I'm able to provide a slightly specialist input and perhaps be able to ask questions that lay people or non-professional that medical people might not think to us. I've been.

G

Involved with this for a while and I've seen, improvement, I've seen changes in attitudes I've seen an increased recognition and awareness that the patient is the important person in the process for.

A

The public I think there's a reassurance that we are being thorough, that we're looking at it from bathroom to boardroom and I. Think that's so important.

F

Listening events are an opportunity for us to actually listen. Listen to the stories of the patient, the carers loved ones the parents were to bring their children children themselves. The.

A

Listening events are very important because capturing what people have to tell us is fundamental to our work. The.

D

Way that the listening events impact on the inspections is that by people telling us what really matters to them and what they feel needs improving. It helps us to be able to focus our inspections to look at those areas that matters that matters most of we.

A

Are a responding organisation? We want to hear what people have to tell us. We. We are trying to develop lots of different pathways to enable people to be able to tell us their stories. It.

E

Will allow a chance for the patients to come and talk to people who might be able to influence some sort of change in the hospital in an environment that is non-threatening and is non clinical, and so they will probably be able to open up a bit more about about their issues. If they've got any hospitals.

C

Incredibly complicated things so I hope really that what we can get out of it for patients is that they actually can see that they've been listening to and that's been imple into the report. If.

G

People want things to improve, and people should attend for listening events, because it's their opportunity to give their views their opinions, their concerns their plaudits to the team I.

H

Would really encourage people to go to the listening events and I think that's for two reasons. Firstly, your information is really valuable to us and, secondly, we just want to get an idea how the general community values their Hospital people.

D

Get involved by the listening event by going onto our website where they can actually register to attend the listening events. There is also the opportunity for people to be able to send in their comments using our web forms and by contacting a national call center come.

A

Along engage with us, if we don't know, we can't do anything about it. So yeah please come along and let us know.