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From YouTube: What are these metrics telling me? - Ray Paik

Description

Speaker: Ray Paik
Organization: GitLab


There are plenty of metrics available to measure various aspects of your community ranging from contributors, contributors’ activities, followers on social media, event attendees, etc. However, what exactly are these metrics telling us and do they always tell the same story? Metrics (and numbers in general) can give people a false sense of clarity and even worse, people can draw wrong conclusions from metrics when they lack proper context. So how and when should metrics be used? In this session, Ray will discuss how metrics are used at GitLab to assess support for community members across different phases of the contributor journey. Ray will also discuss how community metrics at GitLab has evolved over time and how it needs to continue to evolve as the GitLab community grows.