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A
B
B
Most
cities
that
have
3-1-1
systems
you'll
find
that
more
of
their
calls
are
question
related
and
don't
end
up
in
service
requests.
Pittsburgh,
I
believe,
is
the
complete
opposite.
The
majority
of
our
calls
are
going
to
end
with
a
service
request.
Sometimes
we'll
get
one
call
that
will
generate
25
30
different
requests.
I.
C
So
I
guess
at
the
end
of
the
day,
as
long
as
they're
satisfied,
then
we've
done
our
job.
B
Citizens
can
contact
us
a
variety
of
ways.
We
have
live
operators
we've
expanded
our
hours
from
7
am
to
7
pm,
which
is
exciting
different
hours.
Odd
hours
feel
free
to
call
us
and
leave
a
message
at
3-1-1.
It
answers
24
hours
a
day,
and
then
we
also
have
3-1-1
postcards
that
will
pass
out
of
community
meetings
that
you
can
fill
out
and
send
in
those
are
posted
paid.
B
B
Through
the
years
we've
been
growing
and
building
and
we're
up
to
11
staff
now
and
one
of
our
most
exciting
endeavors
at
this
point
is
we're
finally,
getting
new
software,
we're
currently
using
something
that
was
built
in-house
in
the
late
1980s
and
now
we're
moving
up
to
a
new
product,
we're
in
the
process
of
implementing
it,
and
I
hope
to
have
full
implementation
by
this
summer
or
fall.
So
that's
going
to
make
a
lot
of
great
improvements
to
311
the
efficiency
of
the
service
we
can
provide.
So
we're
very
excited
about
that.
D
D
It
can
be
challenging
at
times
to
respond
to
a
certain
person's
needs
with
only
140
characters,
but
there's
a
there's
a
few
times
where
we
have
some
multiple
tweets,
we're.
B
Making
our
website
more
self-service,
so
people
will
be
able
to
go
in
and
find
the
answers
to
questions
they
need
without
having
to
contact
us.
It
makes
it
a
lot
more
convenient,
we'll
be
building
the
knowledge
base
that
that
goes
along
with
that
for
years,
updating
and
putting
more
information
in
so
that
we
can
try
to
address
everyone's
needs.
This.
C
Is
the
type
of
job
where
you
have
to
have
an
open
mind
have
to
have
compassion
and
you
have
to
listen.
You
know,
because
you
can,
you
can
easily
not
understand
what
someone
says
and
then
it
just
doesn't
end
well,
so
we
try
to
make
sure
that
each
person
and
their
concerns
we
have
to
we
make
them
aware
that
we
are
very
serious
about
what
it
is
that
they're
bringing
to
us
and
that
we
want
to
help
them
and
we
want
to
give
them
that
feeling
of
it's
not
so
much
like
a
machine.
C
E
I
can't
be
with
you
in
person
today,
I'm
up
in
harrisburg
and
then
over
in
washington,
trying
to
do
what
all
of
us
do
on
a
constant
basis,
get
enough
money
to
keep
the
operations
running,
but
I
wanted
to
take
a
moment
to
say.
Thank
you.
Thank
you
for
the
work
that
you
do
within
your
community
to
be
able
to
do
what
is
our
core
mission
taking
care
of
people
and
for
so
many
people
like
myself,
mayors,
we
always
ask
ourselves
the
same
question
who
you
going
to
call.
E
I
don't
have
a
court
all
right.
Well,
anyway,
you
know
what
I'm
saying
you're
the
front
line
of
getting
things
done,
and
it's
honored
to
have
you
here
in
pittsburgh
enjoy
your
time
here
get
out.
There
see
this
city.
If
you
see
a
pothole,
you
know
what
to
do.
You
know
who
to
call,
but
in
the
meantime,
as
you're
going
around
this
city
doing
one
other
thing
too
enjoy
your
time
here
in
pittsburgh.
B
And
I'm
going
to
mention
my
mayor
again,
because
this
is
a
second
year
in
office
and
it
feels
so
great
to
be
able
to
tell
you
that
my
mayor
cares
just
as
much
about
customer
service
as
I
do,
and
along
with
his
investment
in
3-1-1,
he
has
brought
in
some
really
fabulous
new
colleagues
people
I
am
so
honored
to
work
with,
and
one
of
those
will
be
up
next.
That
is
laura
meiksel.
She
started
out.
You
know
16.
F
F
Sure
sort
of
what
people's
experience
sort
of
was
with
open
data
as
a
concept
as
a
movement,
and
so
I
tried
to
sort
of
create
this
a
little
bit
as
an
introduction.
But
what
I'd
kind
of
like
to
do
is
just
sort
of
frame.
You
know
what
are
some
of
the
things
that
are
going
on
in
the
open
data
world
right
now
and
then
what
I'd
like
to
do
is
just
sort
of
show
you
a
couple
examples.
F
It
down
into
three
areas
which
we'll
talk
about
transparency,
partnerships
and
using
community
as
capacity
are
the
three
sort
of
areas
that
I'm
going
to
talk
about,
and
I've
got
a
couple
of
examples:
some
from
pittsburgh
and
some
from
other
cities
that
I'm
just
going
to
sort
of
visit
on
the
web.
And
then
you
know,
after
this
presentation
I'll
be
happy
to
follow
up
with
anyone
who
has
any
questions
and
certainly
to
share
this
presentation.
If
any
of
these
links
are
something
that
you're
interested
in
exploring
further.
F
F
G
All
of
this
data
belongs
to
the
people
we
created
it.
While
we
were
working
for
them.
The
challenge
is
to
make
it
available
and
not
just
available
but
intelligible.
You
know
it's
not
transparent
if
you
just
dump
a
giant
unintelligible
illiquid
pile
of
data
online,
so
we
work
really
hard
with
trying
to
make
it
accessible
and
readable.
H
A
lot
of
people
focus
on
internal
innovation,
so
you
know
how
do
we
work
with
code
for
america?
How
do
we
use
apps
to
improve
the
delivery
of
citizen
service
and
all
that
stuff
is
extraordinarily
important
as
we
improve?
But
you
know
more
important,
I
think,
is
civic
innovation,
social
innovation
of
preparing
people's
mindsets
or
creating
a
platform
where
people
can
realize
their
human
potential.
G
It's
not
flashy,
but
having
the
smartest
sewers
in
the
world
being
the
first
city
in
the
world
to
move
our
base.
Wire
management
into
the
cloud
has
probably
enabled
us
to
avoid
about
100
million
dollars
in
capital
expense.
Just
by
better
using
the
infrastructure
we
already
have
and
staying
ahead
of
some
federal
mandates.
While
we
were
at
it.
G
In
this
case,
there
was
intellectual
property
being
cooked
up
at
the
university
of
notre
dame
nearby,
which
it
turns
out,
could
be
applied
to
the
case
of
south
bend
and
by
being
willing
to
be
that
beta
city
being
willing
to
pilot
and
experiment.
With
that
new
and
somewhat
untested
technology.
We
were
able
to
find
great
benefits
and
we're
cultivating
a
home-grown
business
which
you
think
will
be
part
of
the
story
of
economic
development
in
south
bend
going
forward.
A
We
are
right
now
working
on
a
well-being
index
and
it's
to
build
resiliency
in
the
community,
and
by
that
I
mean
it's
about
wellness,
physical
health,
but
it's
also
about
mental
health.
It's
about
social
connectedness!
It's
about
economic
vitality.
How
do
we
find
that
out?
Our
resources
are
limited.
We
can
funnel
them.
We
can
put
them
towards
programs
and
challenges,
but
we
need
to
know
what
those
are.
A
H
Called
louis
stat,
that's
all
about
working
on
the
known
problems
that
we
have
reactor
problem
solving.
If
you're,
not
careful
in
government,
you
can
just
react
all
day
long,
because
there's
so
many
things
happening
from
public
safety
to
solid
waste
to
social
services,
then
we
have
dedicated
resources
for
innovation.
My
private
sector
experience
tells
me,
unless
you
give
dedicated
resources
to
innovation
or
breakthrough
improvement
resources
just
kind
of
get
sucked
into
the
daily
work
in
our
emergency
management
system.
H
Every
call
that
goes
into
9-1-1
is
treated
as
an
emergency,
but
only
three
percent
are
two
emergencies
right,
so
it's
very
costly.
So
how
do
we
analyze
those
calls
so
that
we
can
triage
the
non-emergency
calls
into
a
much
more
cost
effective
solution,
so
we
say,
let's
put
a
nurse
on
each
shift,
and
that
nurse
takes
the
call
and
says,
mr
jones,
really.
What
we're
going
to
do
is
send
a
taxi
for
you
tomorrow
at
noon,
to
take
you
to
the
doctor
right.
G
What
if
we
learned
that
something
in
our
utilities,
database
about
when
water
cutoffs
are
happening,
can
be
mapped
onto
our
data
about
code
enforcement
issues
or
vacant
abandoned
properties?
What,
if
it
turned
into
an
early
warning
system
on
the
vacant
and
abandoned
properties
that
we're
trying
to
prevent,
as
well
as
deal
with
we've,
distributed.
H
500
asthma
inhalers
around
the
city
with
a
gps
device
on
top
of
the
inhaler,
so
we
know
when
and
where
people
are
using
inhalers,
and
then
we
overlay
data
on
that
in
terms
of
where
did
it
happen?
What
time
of
day
did
it
happen?
Let's
say
what
was
the
pollen
count?
What
was
the
temperature
was
a
road
closed.
What
were
traffic
conditions
like,
and
so
we
can
really
understand
the
problem,
and
then
you
can
overlay
big
data
on
top
of
that.
What
if
we,
for
instance,
expanded
the
tree
canopy?
H
Okay,
what
if
we
mitigated
the
traffic
patterns,
so
you
can
start
seeing
the
effect
then
on
public
health
in
this
case.
So
how
do
we
smartly
marry
the
areas
of
digital
solutions
with
public
health?
It
could
be
public
safety,
it
could
be
social
services,
so
we
just
look
at
the
digital
solutions
as
a
way
to
really
help
us
more
deeply,
understand
the
problem
and
then
come
up
with
solutions
at
the
same
time
by
using
other
data
sources.
On
top
of
it,
I
think.
G
Perhaps
the
most
important
area,
where
we're
in
the
long
run,
going
to
see
benefits
from
open
data
and
slicing
and
dicing
data
in
creative
ways
is
going
to
be
economic
development.
We
have
deals
put
in
front
of
us
as
a
city
that
depend
a
lot
on
whether
you
believe
certain
kinds
of
numbers
and
the
reality
is
a
city,
especially
a
smaller
city
like
us,
doesn't
always
have
the
same
kind
of
due
diligence
capacity
as
the
people
across
the
table
from
us,
so
even
just
being
able
to
game
out
or
estimate.
G
If
a
developer
is
telling
us
that
with
xroi
and
this
many
parcels
being
cleared
for
this
purpose,
we
get
at
that
tax
rate,
this
kind
of
income,
and
it
would
all
be
worth
it
in
x
number
of
years.
We
have
a
hard
time
proving
that
out
on
our
own
terms,
data
could
be
the
answers,
because
you
can
automate
a
lot
of
that
that
math
and
use
some
of
the
real
world
data
that
we
have
about.
F
F
There
are
three
areas
of
open
data:
civic
technology,
that
I'd
like
to
talk
to
you
about
today.
I've
put
them
into
these
categories,
we're
calling
it
transparency,
partnerships
and
community
as
capacity.
So
let's
go
forward,
one,
please,
okay,
so
here's
our
mirror
again!
That's
me
and
our
mayor
and
councilwoman
natalia
rudiak
and
policy
manager,
matt
barron.
F
C
F
This
particular
photograph-
it
was
in
our
local
paper,
which
was
the
pittsburgh
post
gazette,
but
I'm
going
to
talk.
F
And
when
I
talk
about
transparency,
I'm
going
to
talk
a
little
bit
about
what
our
process
was
for
putting
these
policies
in
place
and
safe.
That's
apart!
So
through
the
legislation,
there
were
three
goals
that
we
had.
The
first
was,
as
we
called
it,
to
set
the
default
to
open,
so
here
in
pennsylvania,
as
in
many
many
other
states,
I'm
sure,
including
most
of
yours.
F
There
are
statewide
right
to
know
laws
which
dictate
what
is
and
is
not
public
information.
What
we
actually
did
in
the
city
of
pittsburgh
was
to
say
that
all
information
which
is
not
explicitly
stated
by
the
state
to
be
private
information,
is
eligible
to
be
on
our
public
data
portal.
F
So
that's
a
pretty
exciting
thing
right.
So,
instead
of
sort
of
saying
only
these
particular
data
sets
or
in
these
areas
are
things
that
we're
looking
to
share.
Instead,
what
we
want
to
do
is
set
the
default
to
open,
which
means
that
going
forward
we're
going
to
be
working
on
releasing
pretty
much
everything
which
comes
into
tabular
form,
which
we'll
get
into
a
little
bit
more
later
in
the
presentation
on
to
right
onto
the
website.
F
We
attempted
to
implement
a
lot
of
technical
best
practices
in
the
way
that
we
were
doing
this,
how
to
make
the
data
available
and
the
kinds
of
formats
that
people
wanted
in
as
well
as
documented
in
such
a
way
that
people
can
understand
what
they're
looking
at
and
the
third
thing
that
the
legislation
does
is
to
explain
what
the.
F
C
F
Be
formatted
and
how
we're
going
to
publish
them.
So
when
we
first
wrote
the
legislation,
we
actually
posted
it
online
as
a
google
doc.
So
this
is
a
pretty
simple
technology.
I
bet
a
lot
of
you
are
aware
of
this
technology,
even
if
you
don't
have
google
as
your
email
platform,
as
we
happen
to
in
the
city
of
pittsburgh.
F
Perhaps
you've
encountered
this
in
your
personal
life
and
what
this
platform
allowed
us
to
do
was
to
put
the
legislative
text
of
the
legislation
actually
online
and
then
allow
anyone
to
come
in
and
provide
inline
comments
actually
to
say:
okay
in
this
section
you're
talking
about
this,
have
you
considered
this?
It
was
a
pretty
exciting
process
to
have.
We
had.
F
You
know
folks
from
our
local
community,
as
well
as
sort
of
national
and
even
international
experts
on
government
open
data
weighing
in
on
our
bill
and
the
way
that
we
were
setting
up
our
program
as
well
as
interacting
with
each
other
through
the
application
of
the
google
doc,
and
so.
F
So
the
next
thing
we
did
after
the
legislation
passed
was
we
opened
what
we
called
the
pgh
data
form,
so
the
data
form
was
basically
a
dedicated
website
that
asked
the
question:
what
information
that
the
city
of
pittsburgh
maintains?
Would
you
like
to
see
opened
and
why?
F
And
so
we
did
that
through
our
mind,
mixer
account
now
becoming
my
sidewalk.
I'm
not
sure
how
many
of
your
cities
might
potentially
be
engaged
with
with
that
as
well,
but
that
happens
to
provide
a
super
easy
way
for
us
to
pose
that
question
and
make
it
interactive,
I'm
sure
there's
all
sorts
of
other
ways
that
can
be
done
as
well
and
in
the
six
months
or
so
that
it
was
open.
F
We
got
150
unique
suggestions
for
different
data,
sets
that
the
city
maintains
as
well
as
over
600
interactions,
because
the
way
that
the
site
is
set
up,
it
was
kind
of
it's
kind
of
like
facebook,
and
you
can
like
someone
else's
suggestion
or
make
other
comments.
And
so
it
really
provided
a
pretty
unique,
unique
environment
for
people
to
weigh
in
on
the
kinds
of
information
that
they
wanted
to
see.
F
Us
a
hint
as
to
what
they
were
looking
at
we'll
get
into
a
little
bit
later,
some
of
our
work
around
that.
So
these
are
two
sites
which
I
think
fall
under
the
sort
of
transparency
umbrella
that
the
city
of
pittsburgh
has
been
working
on
in
the
past
year.
There
are
two
websites
on
that
page,
which
maybe
we'll
get
to
take
a
look
at.
One
of
them
is
fiscal
focus
pittsburgh,
which
is
a
website
that
we
launched
to
help
people
explore
our
budget
data
actually,
and
so
it
goes
back
to
2012.
F
I
believe-
and
so
it
provides
some
pretty
interesting
visualizations
to
see
sort
of
where
the
money's.
F
Through
which
tax
revenue
we're
gathering
gathering
that
money
from
what
accounts
it
goes
through
and
then
which
department
winds
up
spending
it,
so
it's
got
a
little
bit
of
our
contract
information
in
there
as
well,
but
this
is
so
focused,
so
that
is
a
and
that's
something
that
definitely
citizens
were
looking
for.
F
You
know
we
get
a
lot
of
right
to
know,
requests
around
the
budget,
and
so
launching
this
website
allowed
us
to
provide
that
information
to
people
on
an
ongoing
way.
So
people
say:
okay,
I'm
interested
in
this
money.
Where
is
this
going?
We
can
say:
actually
you
can
go
ahead
and
look
right
at
the
website
manipulate
the
information.
However,
you
like
and
then
download
reports,
if
that
is
what
you're
interested
in
doing,
and
the
other
example
that
I
have
on
here
is
our
snow.
F
F
Enough
of
it
in
any
way
shape
or
form,
and
so
we
learned
that
in
our
very
first
year
in
our
second
year,
we're
able
to
provide
a
number
of
views
into
into
our
snow
knives,
removal
and
treatment
procedures
and
one.
F
Snow
puff
tracker
so
what
it
actually
does,
of
course
it's
not
on
now,
but
it
gives
you
a
real-time
look
into
where
our
snowplows
are,
as
well
as
where
they've
been
since
the
beginning
of
the
most
recent
snow
event.
So
you
can
see
your
road,
you
can
see
your
route
to
work
and
you
can
click
on
it
and
see
when
the
last
time
was
treated
for
for
someone
else.
F
So
something
else
I'd
like
to
talk
about
in
terms
of
open
data
is
partnerships.
So
this
is
a
quote
which
came
from
the
director
of
one
of
our
local
neighborhood
groups.
Here
in
the
city,
the
data
will
be
for
the
21st
century.
F
So
one
of
the
challenges
that
we
have
here
in
pittsburgh
is:
there
are
actually
131
municipalities
in
allegheny
county,
so
that's
bananas
right,
so
here's
the
county
and
here's
the
city
of
pittsburgh
right
in
the
middle
here
and
there's
all
of
our
other
municipalities
that
are
outlining
you
know.
So
this
this
presents
a
number
of
challenges
and
for
public
sector
management
and
a
couple
of
examples
that
I'd
just
like
to
talk
through
a
little
bit
in
terms
of
how
we
feel
like
open
data.
F
Help
to
to
work.
F
Coordination
issues
which
have
sort
of
been
really
intractable,
intergenerational
problems
that
we've
dealt
with
in
this
region,
so
one
of
these
issues
is
on
regional
land
banking.
So
this
is
something
that
we
have
been
very
interested
in
here,
right
to
sort
of
come
up
with
a
central
store
of
what
our
vacant
and
available
properties
are
both
in
the
city,
as
well
as
in
some
surrounding
municipalities,
to
be
able
to
say
where
some
of
our
opportunities
are.
How
can
we
strategically
manage
these
properties?
F
Some
of
our
regional
coordinated,
open
data
to
help
solve
some
of
those
problems.
Another
example
of
a
problem
that
pays
no
attention
at
all
to
municipal
borders
is
our
sewer
issues
again.
So
I
know
that
this
is
something
that
a
lot
of
other
communities
face
as
well.
Our
allegheny
county's
watershed
area,
the
intergovernmental
bodies,
is
referred
to
as
alka-san.
F
F
So
this
is
a
little
bit
of
a
complicated,
but
I
just
want
to
give
you
a
little
bit
of
a
sense
of
what
we're
doing
here
in
pittsburgh.
So.
B
F
You
know
really
whoever
sort
of
has
information
in
the
public
service
that
they're
interested
in
bringing
into
the
community
as
well
as
universities,
so
we're
blessed
here
to
have
a
number
of
really
high
quality
research,
universities
and
several
of
which
have
some
really
neat
projects
going
on
where
they
have.
A
F
Which
would
be
better
if
other
people
could
build
on
it?
There's
a
lot
of
sort
of
sensor
projects
going
on
right
now,
environmental
sensing,
which
you
know
if
you
think
about
the
example
that
mayor
greg
fischer
used
in
louisville,
where
they
were
talking
about
the
asthma
work.
You
think
about
all
the
sort
of
different
layers
of
information
that
were
used.
In
that
analysis,
we
feel
that
a
lot
of
the
information
that's
held
by
the
universities
could
help
support
those
things.
F
So
then
it's
all
held
in
the
middle
here
and
then
on
the
other
side
of
this
diagram.
We
have
the
the
users,
so
we've
got
governments
and
non-profits
using
the
data
for
management,
as
the
mayor's
so
eloquently
explain
to
us
on
the
little
video
we've
got.
Citizens
and
media.
C
F
Access
to
the
data
to
increase
those
sort
of
transparency
games
that
I
talked
about
a
little
bit
in
the
first
section,
as
well
as
creating
some
new
applications
which
we'll
talk
about
a
little
bit
later,
as
well
as
the
university
component.
So
I'm
not
sure
if
it'll
work
out
in
some
of
our
technical
difficulties
here.
But
I've
got
some
links
to
a
couple,
different
studies
which
were
done
mainly
on
311
data
to
sort
of
show,
in
some
cases,
some
predictive
predictive
work
that
can
be
done
to
actually
decrease
problems
before
they
happen.
F
F
In
data
coming
from
the
city
to
further
their
names,
so
you
know
we
really
see
ourselves
both
with
the
city
as
well
as
at
the
regional
data
center
at
the
university
of
pittsburgh
as
sort
of
creating
these
communities
in
practice
between
these
ngos
that
are
doing
this
work,
often
very
similar
work
in
slightly
different
neighborhoods
or
in
different
communities
and
beginning
to
help
them
see
how
they
can
use
data
to
do
more
evidence-based
work
toward
toward
each
of
their
individual
missions.
F
So
we
have
some
partnerships
examples
here,
maybe
it'll
work.
F
Okay,
lots
to
love
is
a
great
little
website,
which
was
built
by
one
of
our
partners,
an
organization
called
tech
and
what
lots
to
love
is
it
actually
maps
all
of
our
vacant
residential
lots
throughout
the
city
and
then
provides
a
platform
for
residents
to
find
out
where
they
are?
What
is
the
legal
status
of
that
lot?
Who
owns
it?
H
H
F
Here
and
then
you
can
send
it
to
your
neighbors,
get
some
feedback
gather
interest
and,
of
course,
built
on
open
data
because
built
on
our
lots
and
our
assessment
files,
the
other
oops.
E
F
Which
helps
to
show
where
car
accidents,
pedestrian
bike
accidents
have
happened
in
the
city.
Again,
you
know,
based
on
that
police
data,
but
sort
of
really
gives
us
a
good
idea
of
where
there
might
be
some
mitigation
opportunities
for
our
roads
and
streets
department,
as
well
as
city
planning,
particularly
our
bike
and
pedestrian
coordination.
F
F
Technology
in
the
public
service,
basically,
is
is
what
that
means.
I'd
like
to
introduce
you
to
the
concept
of
the
code
for
america
brigade.
Anybody
know
what
that
is
code
for
america
brigade
familiar
with
them
in
your
town,
some
folks,
awesome,
okay,
so
brigades
kind
of
take
on
some
different
characteristics
in
different
communities,
but
in
general
their
the
brigade
program
is
part
of
code
for
america.
They
have
a
bunch
of
different
programs
that
sort
of
fall
under
that
umbrella.
F
F
F
Community
groups
work
with
technology
to
further
their
missions,
so
you
know,
I
think,
that
this
kind
of
movement
offers
a
lot
of
opportunity
to
those
of
us
in
government
who
you
know,
as
we
all
know,
sort
of
have
very
limited
capacity
in
a
lot
of
ways,
especially
sometimes
when
it
comes
to
technology,
and
so
sometimes
these
volunteer
groups
can
be
really
really
helpful
in
getting
us
to
getting
us
to
have
the
applications
that
we
want
to
have,
as
well
as
exposing
us
to
new
skills
and
processes,
products
that
we
might
not
have
known
about.
F
So
just
two
projects
from
from
pittsburgh
that
I'll
share.
So
one
is
the:
is
our
police
blotter?
So.
F
There
is
the
way
that
we
were
publishing
our
data.
So
every
day
the
police
were
publishing
a
pdf
of
all
of
the
incidents
of
crime
which
occurred
the
day
before
so
that
pdf
is
useful.
But
really
are
you
going
to
look
at
it
every
single
day?
How
are
you
going
to
be
able
to
think
about
your
neighborhood,
your
community,
your
kids
school,
you
know
whatever.
It
is
that's
interesting
to
you.
It
can
be
pretty
hard
to
discern
from
looking
at
just
daily
pdfs,
so
we
actually
had
one
of
our
developers
in
our
brigade.
F
C
F
So
previously,
if
you
live
in
the
city-
and
you
want
to
know
what
day
your
trash
and
recycling
you're
going
to
pick
get
picked
up,
we
do
opposite
week,
recycling
here,
so
it's
a
little
bit
complicated.
Obviously
it
depends
on
where
you
live,
but
it's
less
of
it's.
It's
got
something
to
do
with
your
zone,
but
also
your
route.
It's
a
little
bit
complicated.
F
So
previously,
the
only
way
to
find
out
would
be
to
call
it
up
in
a
giant
or
with
like
all
these
printouts
of
pages
and
pages
of
addresses-
and
you
know
it
was,
it
was
not
great
for
them
to
be
able
to
do
that.
So
now
we
have
this
app
where
you
can
actually
go
online,
look
up
your
street
address
and
then.
F
C
F
A
text
message
or
an
email,
if
you
sign
up
in
order
to
be
reminded,
so
this
is
an
application
that
I
personally
love
and
use
every
week
and
was
recently
pointed
out
to
me
that
not
only
can
you
sign
yourself
up
for
text
messages,
you
can
sign
up
your
husband
age,
children,
your
roommate,
your
roommate's
boyfriend,
whatever
you
got
in
order
to
receive
those
reminders
to
go
ahead
and
take
that
trash
recycling
out
and
what
it
also
does
is,
gives
you
some
a
little
bit
of
visibility.
F
Rules
are
here
in
the
city
in
a
way,
that's
a
little
bit
more
dynamic
than
the
previous
handouts
that
we
had,
so
this
site,
unfortunately,
isn't
going
to
be
too
great.
I
was
thinking
I
would
walk
you
through
some
of
these
things,
but
I
can
send
this
out
later
just
a
couple
of
examples
of
specifically
through
and
one
open
data
and
the
way
it's
being
used
in
some
places.
F
I
think
the
predictive
rat
baiting
in
chicago
is
one
of
the
things
that
people
in
the
open
data
world
talk
about
a
lot.
Actually,
it
was
with
some
researchers
from
carnegie
mellon
who
were
able
to
come
up
with
an
algorithm
to
actually
predict
where
rodent
calls
would
be
coming
into
3-1-1,
based
on
the
sort.
F
Frankly,
that
you
would
expect
what
is
it
debris,
abandoned
properties
garbage?
You
know
the
kinds
of
things
that
create
good
homes
for
us,
and
so
they
were
able
to
take
taking
some
of
these
other
calls
that
weren't
explicitly
rodent
related
make
recommendations
on
where
their
department
of
animal
control
would
put.
A
F
Baiting
and
they
were
able
to
significantly
decrease
the
overall
number
of
rodent
calls
that
came
in
through
the
city,
so
you
know
that
is
just
sort
of
a
beginning
example,
I
think
of
the
kinds
of
things
that
could
be
done
with
open
data
and
analytics
going
forward,
and
I
think
that
3-1-1
is
an
incredibly
central,
important
component
to
be
able
to
make
this
happen.