►
Description
On the Season Five premiere of CityTalk with John McIntire, John talks to Dolly Bellhouse from the Department of Innovation & Performance and District Chief Antwain Carter from the Bureau of Emergency Medical Services.
A
A
Hello
and
welcome
to
city
talk
2022,
it's
our
first
brand
spanking
new
episode
of
city
talk
for
this
year.
I
am
back
in
the
studio
and
our
guests
are
appropriately
enough
in
a
remote
location,
as
is
appropriate
for
the
times
in
which
we
live.
I'm
sure
I
don't
have
to
explain
that
to
you.
Let's
talk
to
our
first
guest
of
the
year,
dolly
bellhouse,
who
is
a
department
of
innovation
and
performance.
A
B
A
B
It's
it's
going.
Well,
I
you
know
as
a
manager,
I
I
do
less
of
that.
I
tell
my
colleague
mantra
cetaria,
that
we
have
about
1.3
people
help
working
on
process
improvement,
but
a
lot
of
people
have
learned
about
process
improvement
through
the
gold
belt
workshop.
We
took
that
online
and
20
at
the
end
of
2020
and
now
still
offering
that
online.
A
B
Exactly
exactly
and
and
process
improvement
is,
I
think,
simply
put
is
we
all
do
our
work
every
day
and
don't
necessarily
think
about
how
we
do
it.
We
know
what
we're
doing
and
we
know
what's
required,
but
we
haven't,
but
but
if
we
can
step
back,
take
a
moment
and
step
back
and
look
at
how
we
do
our
work,
we
may
find
small
ways
of
making
it
easier,
faster,
quicker,
cheaper.
B
Well,
civic
innovation
is
really
looking
at
what
are
the
needs
in
the
community
related
to
digital
equity,
if
you
will
and
so
that
digital
equity
is
really
make
saying
that
people
should
have
all
the
information
technology,
they
need
to
be
able
to
fully
participate
in
society
and
democracy
in
the
economy,
and,
if
you
think
of
the
issues
that
have
been
raised
up
particularly
around
in
the
pandemic,
many
people
use
the
libraries
to
get
information
to
apply
for
jobs.
And
then
the
library
is
closed.
B
Many
people
were,
you
know,
are
working
at
home,
but
they
don't
have
the
strength
of
the
broadband
to
be
able
to
manage
all
that
at
home.
Some
don't
even
have
access
it.
So
those
are
the
kinds
of
issues
that
civic
innovation
is
looking
because
they're
they're
civic
innovation
from
a
tech
standpoint.
If
you
will.
A
B
B
B
Hold
on
ella
mohammed
and
trevor
stoll,
who
are
running,
who
are
the
civic
innovation
specialists?
But
yes,
because
it
gives
you
a
chance
to
maybe
test
beta
test
some
things
in
that
you
are
looking
at
in
your
startup
and
you
want
to
see.
Does
it
help
government
and
so
that's
part
of
that's
the
and
and
and
then
the
city
champions
here,
the
people
in
the
departments?
A
B
B
So
so
I'm
a
good
example,
I'm
not
the
most
tech
savvy
person,
but
I
I
want
the
technology
available
to
me
to
help
me
do
my
job,
but
I
may
not
know
that
there's,
maybe
a
better
tech
way
to
do
it.
The
business
relationship
manners
can
not
only
help
me,
but
they
also
have
a
have
the
ability
there's
four
of
them,
that
cover
the
whole
city,
so
they
can
kind
of
look
and
see.
Are
there
things
going
on
in
permits
and
licensing
that
could
help
somebody
out
in
dpw
or
in
the
ethics
office?
B
A
B
And
then
I
went
from
there
to
the
yale
new
haven
health
system
in
connecticut
and
then
did
some
independent,
consulting
and
performance
improvement
in
healthcare
across
the
country
for
for
a
number
of
years,
and
and
that
actually
through
it,
kept
in
touch
with
friends
in
pittsburgh,
and
they
reached
a
couple
of
former
colleagues
reached
out
to
me
and
they
were
looking
for
another
a
person
to
join
the
management
team
at
jefferson
hospital.
So
I
came
back
in
2012.
A
B
A
B
A
B
A
A
B
It's
we're
busy,
but
it's
it's
the
creativity
that
comes
out
of
our
you
know
the
there's
eight
of
eight
of
us
soon
or
eight
and
a
half
of
us,
I
guess,
would
be
fair
and
just
people
bring
different
perspectives
and
when
you
put
all
that
together,
then
all
of
a
sudden
something
comes
comes
to
light.
You
go.
Oh,
let's
try
that.
So
it's
really
a
wonderful
opportunity.
A
A
C
Well,
it
started
25.
Plus
years
ago
I
had
returned
home
from
the
service.
I
went
to
desert
storm
from
88
to
91
and
when
I
returned
home
I
had
a
an
mos
that
was
non-qualifying
to
civilian
work.
I
was
a
19
kilo,
an
armored
tank
operator,
so
I
converted
or
took
what
they
called
a
student
loan
and
went
to
emt
school.
A
A
C
On
the
tank,
every
tank
had
a
and
it's
a
three-person
crew.
You
have
a
gunner
loader
and
a
driver
and
each
tank
they
try
to
get
a
representative
of
what
is
what
would
be
considered
a
first
responder
where
you
have
some
basic
medical
training.
More
importantly,
stop
the
bleed
techniques
until
the
medics
arrived
and
that's
what
I
did.
It
was
called
a
combat
lifesaver.
A
C
Yes,
that's
what
sparked
my
interest
in
the
field
and
then
one
thing
led
to
another.
I
became
an
emt
and
I
did
one
of
the
rare
things
which
is
went
from
emt
straight
to
paramedic
school
back.
Then
it
wasn't.
I
won't
say
it
wasn't.
It
was
sort
of
frowned
on
because
you
needed
some
experience
in
the
field,
but
I
wanted
to
continue
my
education.
C
A
C
Use
the
term
poise
under
pressure
yeah,
there's
things
that
really
are
unsettling
and
and
every
day
I
I
tell
you
what,
when
people
ask
us
about
our
job,
I
try
to
convince
them
that
at
least
once
or
twice
a
day,
I
laugh
because,
as
is
as
serious,
things
can
be
there's
a
lot
of
comical
things
that
occur
as
well
in
people's
lives
and
and
the
joy
of
helping
people
as
well.
So
it's
not
always
gloom
and
doom.
A
C
Approximately
three
years
ago,
I
became
and
was
honored
for
a
promotion
under
chief
ronald
romano,
to
join
the
ranks
of
the
district
chief,
and
it's
been
a
humbling
experience
to
be
on
both
sides
of
the
fence
to
experience,
whereas
I
was
on
the
crew
thinking
individually
as
a
crew.
Now
I
think
about
crews,
as
you
say,
instead
of
the
one
business
I'm
looking
at
the
business
district.
In
other
words
it
it
is
a
really
humbling
experience
and
it's
given
a
new
breath
for
me
as
an
occupation
and
as
a
profession.
A
C
Get
used
to
it,
you
really
do
okay,
I
always
always
so
they
we
were
just
talking
about
this
this
morning
about
the
four-wheel
drive
and
you
know
I
we
don't
have
a
choice.
We
go
where
we're
called
that's
the
duty,
as
as
coach
tomlin
would
say,
the
standard
is
the
standard
and
that's
what
we
take
to
heart.
Unfortunately,
what
goes
up
has
to
come
down
and
pittsburgh
has
nothing
but
hills:
south
hills,
east
hills,
west,
end
valley,
north
hills.
A
C
Exactly
there's
a
national
shortage
in
the
profession
there's
a
national
shortage
with
all
jobs
right
about
now
with
covet,
unfortunately,
but
with
ours.
This
is
taking
place
prior
to
covet.
The
interest
for
recruits
has
dwindled
even
with
great
pay
and
benefits.
The
interest
just
doesn't
exist
anymore.
The
future
of
of
the
profession
there's
some
breaths
that
we
got
to
take
here
hopefully,
but
it
is
a
difficult
to
recruit
people
and
to
retain
people.
More
importantly,.
C
This
is
a
shout
out
to
our
our
our
assistant
chief
mark
penchak,
who,
who
really
had
us
prepared
for
covet
before
covet,
was
even
a
name.
We
had
a
team
that
was
prepared
to
do
ebola
transports
prior
to
covet,
so
we
already
had
a
team
we
already
had
suits.
We
had
masks,
we
have
respirators
and
we
had
the
technical
training.
We
were
actually
sending
people
down
to
alabama
to
participate
in
in
some
of
this
training
way
before
covet
even
started.