►
Description
On this episode of CityTalk, John interviews Deputy City Controller Rachael Heisler and Alexandra Lewis from the Department of Innovation & Performance.
A
A
A
A
little
irritated,
not
because
you're
here
we're
delighted
to
have
you,
but
just
the
other
day
you
and
I
were
sitting
in
your
office
like
normal
people,
we
didn't
have
any
masks
on.
We
were
just
shooting
the
bowl
preparing
for
this
interview
and
then
a
few
days
later,
bing
bang
boom.
The
delta
variant
brings
its
ugly
head
that
arrears.
It's
up,
we
had
maybe
ringing
in
ugly
head
too.
I
don't
know-
and
here
we
are.
B
Here
we
are
yeah,
it's
it's
a
shame,
everybody
who
what
audience
is
watching
or
listening
right
now,
but
go
get
vaccinated
if
you
haven't,
and
hopefully
we
can
move
past
this
past
this
pandemic,
it's
it
is
exhausting
and
if
everybody
does
their
part
in
terms
of
public
health
and
gets
vaccinated.
B
Yeah,
I'm
not
a
public
health
expert
and
I'm
not
going
to
comment
on
on
expectations
or
anything
like
that,
but
I
I
do
think
that
we
all
owe
it
to
each
other
to
to
get
vaccinated
and
and
just
really
take
care
of
our
fellow
colleagues
neighbors
friends,
family.
B
A
Well,
as
the
president
noted,
it
is
a
pandemic
of
the
unvaccinated,
which
I
don't
consider
commentary.
I
just
that's
a
fact.
B
Yeah,
it's
really
sad
too.
You
know
these
are
they're
vulnerable
populations
all
right.
Some
of
these
people
are
very
vulnerable
already
and
they've
taken
to
you,
know
social
media
to
get
their
news
and
again
I'm
not
a
public
health
expert,
but
I
I
do
think
some
of
these
news
sources
are
just
it's.
It's
scary,
the
information
that
people
are
digesting
and
listening
to
instead
of
physicians-
and
you
know,
doctors,
nurses,
etc.
A
Yes,
no
argument
here
so
but
you're
not
an
expert
in
public
health,
but
you
are
an
expert
on
being
a
deputy
controller,
or
at
least
you
become
one
remind
everybody.
Does
is
sort
of
a
fiscal
watchdog
for
the
city,
yeah.
B
We
are
the
pittsburgh,
the
city
of
pittsburgh's,
controller's
office,
controller
michael
lamb
is
the
elected
fiscal
watchdog
for
the
city.
Our
office
does
accounting
accounts
payable
and
all
auditing
of
city
city
dollars,
so
money
that
leaves
the
city
comes
through
our
office.
A
So
we're
actually
in
pretty
good
fiscal
shape.
Thanks
to
the
federal
government,
passing
aid
to
cities,
correct.
B
Yeah
so
last
year,
congress
and
the
trump
administration
passed
cares
dollars
which
the
city
benefited
from
through
the
county,
but
the
american
rescue
plan
passed
was,
I
forget
how
many
trillions
of
dollars
was
allocated,
but
the
city
of
pittsburgh
received
300
will
receive
335
million
dollars
in
direct
aid
from
the
federal
government,
so
that
has
buoyed
our
financial
situation
and
will
allow
the
city
to
rebound
fully
at
least
economically
from
the
pandemic.
B
Right
and
the
city
will
be
able
to
resume
hiring
too,
which
has
been
another
issue
with
you
know,
as
natural
attrition
has
occurred,
new
hires
have
been
few
and
far
between,
so
the
city
can
get
back
to
its
its
day-to-day
functions
and
operations
in
terms
of
staff.
A
And
also,
I
believe,
non-union
city
employees
will
have
their
cost
of
living
increases
restored,
which
I
happen
to
be
personally
very
interested
in
that.
B
A
Every
little
bit
helps
so
how
long
have
you
had
this
job
since
the
beginning
of
the
year,
because
I
know
you
started
during
coldwell
yeah.
B
I
started
during
covid.
My
first
day
was
january
11th,
so
in
the
dead
of
winter,
in
the
middle
of
a
pandemic,
I
started
with
the
city
controller's
office
and
we've
gradually
reopened
it
for
in-person
work.
We've
had
imp
people
in
our
office
throughout
the
pandemic
that
we're
an
essential
function
of
the
city
is
paying
our
bills
and
we've
had
employees
in
the
office
every
week
since
the
beginning
of
of
march
of
2020.
B
So
before
me
in
the
office
working
and
then
I
started
in
in
early
january
and
have
been
a
hopefully
a
good
addition
to
the
city,
but
I'm
really
really
pleased
to
be
here.
A
B
It's
crazy,
it's
very
strange
to
become
you
know,
get
to
know
people
through
a
computer
screen.
I
feel
like
we're
all
getting
better
at
it
as
time
has
progressed,
but
it
is
a
very
awkward
thing
to
do.
It's
you're
very
deliberate
in
your
communication
and
it's
it's
it's
for
sure
odd
and
I
I
have
a
feeling
it's
not
going
to
go
away
anytime
soon,
but
it
it
has
been
nice
to
be
able
to
meet
people
and
see
see
my
colleagues
in
person
when
folks
come
into
the
office
and
are
rotating
through.
A
And
I
know
in
some
offices
some
people
have
the
ability
to
at
least
ask
the
boss.
Hey.
Can
I
work
a
couple
days
at
home?
What's
situation
in
your
office.
B
Well,
we've
had
employee
our
we've,
you
know
our
workforce
has
worked
throughout.
The
pandemic
audits
have
been
released,
our
financial
reporting
has
has
been
released,
bills
have
been
paid,
so
we
will
bring
people
back
in
slowly
and
and
deliberately
throughout
the
fall
and
make
sure
that
people
feel
safe
and
are
you
know,
protected
from
the
virus
to
the
extent
possible?
Obviously
this
is
not.
This
is
the
situation
is
changing,
but
we
want
to
we'll.
B
I
am
at
my
house,
I
live
on
the
central
north
side
and
I'm
I'm
on
my
third
floor
in
my
in
my
office
here
today.
B
I've
I've
read
some
of
them,
I've
read
most
actually,
probably
most
of
them.
I
also
have
some
school
textbooks
back
there,
which
you
can't
see.
So
I've
read
those
two.
A
Congratulations,
thank
you.
So
how
have
you
been
handling
coven.
B
Like
everybody
else,
I
mean
this
is
just
a
really
unprecedented
experience.
It's
very
strange,
you
know
I'm,
I
walk
a
lot
I'm
outside,
as
often
as
I
can
be,
I
I
do
dur
on
the
weekends
I
do
eight
miles
and
on
the
you
know,
weekdays.
If
I
can
swing
four
or
five,
I
I
get
out
and
I
walk
and
I
have
been
exercising
at
my
gym
for
the
last
few
months.
I've
been
vaccinated
since
february
because
of
a
pre-existing
condition.
B
I
have
and
have
been
at
the
at
the
y,
and
we
just
got
an
email
earlier
this
week
or
early
in
the
weekend
saying
that
they're
going
to
suggest
masks
again.
So
it's
it's
crazy,
but
exercise
is
how
I've
been
keeping
scene.
B
I
have
sport
masks
well,
like
so
I'll.
Wear
those
and
I'll
feel
very
safe.
It's
more
of
a
consideration
for
other
people,
but
I
feel
like
I
have
to
do
my
part
and
I'll
wear
a
mask
if
that
makes
other
people
more
likely
to
wear
a
mask-
and
hopefully
everybody
that's
unvaccinated
in
the
next
month
or
so
will
find
their
find
themselves
at
the
doctor's
office,
getting
getting
a
shot.
A
So
obviously,
you're
analyzing
a
lot
of
numbers
being
the
deputy
controller.
When
you
were
a
little
girl,
did
you
know
that
one
day
that
you
wanted
to
work
with
numbers,
or
how
did
you
develop
an
interesting
number?
I.
B
I
wanted
to
be
a
teacher.
I
grew
up.
My
family
business
is
educated
public
education,
I'm
the
granddaughter
and
daughter
of
public
school
teachers,
and
I
went
to
pitt
to
be
a
spanish
teacher.
I
switched
majors
halfway
through
and
and
elected
to
major
in
political
science,
because
I
fell
in
love
with
government,
but
I
I
went
to
pitt
to
be
a
teacher.
My
my
spanish
teacher
in
high
school
went
to
pitt.
B
I
wanted
to
be
just
like
senora
walker
and
I
don't
speak
spanish
and
I'm
not
teaching,
but
I
feel
like
I'm
still
contributing
and
making
a
difference.
B
Took
several
yeah,
I
took
spanish
for
in
total,
probably
about
eight
years,
and
I
have
not
been
to
spain.
I've
not
been
to
mexico
and
I
have
not
kept
up
on
my
spanish
so
as
soon
as
this
is
over.
Maybe
a
trip
to
mexico
is
in
my
future.
A
So
only
recently,
you
developed
an
interest
in
in
being
a
financial
analyst,
more
or
less.
B
Yeah
when
I
worked
for,
I
spent
six
years
on
the
staff
of
congressman
altmeier
and
when
he
left
office
I
started
working
at.
I
was
living
and
working
in
washington
dc
at
that
point,
and
I
was
hired
at
the
committee
for
a
responsible
federal
budget
which
is
primarily
focused
on
on
the
overall
big
picture
federal
budget,
but
then
looks
at
spending
and
revenue
and
analyzes
that
side
of
of
the
federal
government
and
just
became
very
interested
in
good
government
initiatives
and
transparency
measures.
B
A
Anything
surprised
you
about
the
inner
workings
of
city
government
stuff
that
you
didn't
know
before
you
started
looking
into
everybody's
finances.
B
It's
the
work
is
very
cooperative
and
that
has
been
very
and
I've
enjoyed,
seeing
that
I
mean
even
throughout
this
pandemic
and-
and
you
know,
I've
not
been
in
the
office
during
the
you
know
what
you
would
call
a
normal
work
day,
I
just
we
have
had
considerable
cooperation
from
other
departments.
B
Other
departments
you
know
have,
we've,
we've
been
cooperative
with
them
and
just
the
dedication
that
public
workers
and
public
employees
have
demonstrated
since
I've
been
on,
staff
has
just
been
inspiring,
and
you
know
our
office
to
you
know
throughout
the
the
public
workforce
here
in
the
city
has
just
been
really
just
amazing,
especially
I
mean
this
is
a
difficult
time
for
everyone,
and
I've
been
heartened
to
see
how
well
everybody's
come
together.
A
A
I
guess
we're
all
going
to
have
to
whether
you
like
it
or
not
so
you'd
recommend
a
career.
It
sounds
like
in
government
service
overall.
B
Yes,
I
love
it.
It's
I,
the
the
work
of
the
controller's
office,
the
work
of
controller
lamb.
I
I
just,
I
think
it
is
so
important
and
then
you
know
the
more
broad
public
workforce
within
the
city
within
the
county,
state,
federal
federal
workforce.
I
mean
people
every
day
commit
themselves
to
the
greater
good,
and
I
I
think
it's
inspiring
work.
It's
good
work,
it's
you
know
it's
something
that
you
can
look
back
on
it.
When
you
look
at
your
career
and
think
and
be
proud
of
so
yeah.
I
would.
B
I
would
recommend-
and
I
this
you
know
as
I
my
mom's,
like
I
said
as
a
teacher
and
as
I
meet
her
students-
or
you
know
other
kids
who
are
in
their
early
college
years
or
looking
for
looking
for
careers
and
what
they
want
to
do.
Next,
it's
become.
The
first
thing
I
say
is
look
for
an
opportunity
to
serve
the
public
and
city
government
is
a
great
place
to
do
that.
B
I
don't
think
so
I
I
don't
know
that,
especially
in
this
environment,
you
know
I
I
my
aunt
is
she's
a
family
and
consumer
science
teacher
in
washington
county
and
she
has
a
lesson
plan
for
the
kids
that
are
hybrid,
a
lesson
plan
for
the
kids
that
are
100
remote
and
a
lesson
plan
for
the
kids
that
are
100
in
person,
and
it
is
ever-changing
and
she
teaches
family
and
consumer
science,
which
is,
as
you
can
imagine,
a
very
difficult
thing
to
to
behind
a
computer
screen.
B
I
don't
know
that
I
could
do
it
in
in
this
era.
I
admire
teachers,
I
love
teachers,
I'm
still
in
touch
with
most
of
my
teachers,
I'm
I'm
a
big
nerd,
but
I
I
don't
know
that
I
could
do
it
myself.
C
B
B
He's
a
great
boss,
I
he
I
really
enjoyed
working
with
him
and
I
I
couldn't
have
been
luckier
to
find
this
place
in
city
government
to
start
out.
A
We'll
leave
on
a
happy
note:
rachel
heisler
live
from
your
third
floor
office
somewhere
in
the
north
side
of
pittsburgh.
Thank
you.
So
much
for
joining
us
on
city
talk.
A
And
when
we
come
back,
we
will
meet
somebody
from
the
department
of
innovation
and
performance
stay
with
us.
C
I
do
yeah
alex
or
al
there's
some
competition
in
the
department
for
the
name
alex
these
days.
A
A
A
All
right,
what
do
you
do
for
our
department.
C
Sure
so
an
application
is
basically
a
software
more
or
less
or
a
program
that
the
city
offers
and
an
example
would
be
microsoft,
so
microsoft
office
they
have
a
application
called
power
bi,
which
is
basically
process,
automation.
So
taking
you
know
a
pen
and
paper
process
and
digitizing
it
and
allowing
there
to
be
some
oversight
on
the
status
of
it
and
things
like
that.
C
A
A
C
A
A
Well,
no,
I
agree,
but
anyway
not
that
I
wouldn't
mind
keeping
the
abbott
and
castello
thing
going,
but
where
are.
C
A
A
What
would
you,
what
was
your
major.
A
C
Yes,
I
think
that
there's
definitely
some
applications
with
particularly
what
I
studied
in
my
master's
degree,
and
what
I
do
now,
a
lot
of
the
stuff
with
process
automation,
making
our
systems
the
way
we
function.
The
way
we
communicate
more
efficient.
C
A
Now
you
only
been
with
the
city
a
few
weeks
set
correct
or
a
few
months.
C
A
C
I've
been
working
at
home
almost
exclusively
until
july.
I
think
was
my
first
time
really
being
in
the
office
and
seeing
my
coworkers.
C
I
think
I
mean
I
think
a
lot
of
people
have
discussed
this.
The
social
muscle
was
definitely
in
need
of
flexing.
I
needed
some
warm-up
activities
for
that,
but
in
general
I
mean
I
I
prefer
the
face-to-face
communication.
A
Yeah,
so
how
are
you
still
able
to
do
a
hybrid
schedule
these
days?
Are
they
bringing
you
back
in
all
five
days?
I'm.
C
Doing
a
hybrid,
so
I'm
in
the
office
generally
tuesdays
wednesdays
thursdays,
if
you're
looking
for
me
and
then
otherwise,
I'm
at
an
undisclosed,
remote
location.
A
C
Yeah,
I'm
interested
to
see
where
this
is
taking
me
so
far
so
good.
I
do.
I
still
am
very
passionate
about
the
environment
and
looking
at
our
city
systems,
I've
worked
on
a
couple
of
projects
within
imp
that
have
that
kind
of
application,
with
city
planning
and
city
parks.
So
those
are
exciting
projects
because
I
do
think
the
technical
aspect
of
it
really
can
make
a
big
difference
in
the
way
that
we're
able
to
bring
people
together
as
a
community.
C
So
I
enjoy
that
and
I
think
that
it
remains
to
be
seen.
I
don't
know
I'm
open
to
you
know
becoming
a
spy
or
whatever
else
comes
along
my
way.
A
A
Fair
enough,
would
you
recommend
a
career
in
government
service?
Definitely
and
are
there
people?
Are
you
surprised
that
the
city
is
full
of
you
know
intelligent
people
who
are
actually
trying
hard
to
do
good
things?
Instead,
weird
people
smoking
cigarettes
with
their
feet
up
on
the
desk.
C
No,
I'm
not
I'm
not
surprised,
I'm
actually
pleasantly
interested
in
pretty
much
everyone
that
I
work
with
has
an
interesting
background
and
not
many
people
planned
on
ending
up
in
the
public
sector,
so
they
all
have.
You
know
great
experiences
that
they
bring
to
the
table.
A
A
C
A
C
Foreign
identity
or
an
ultimatum,
I
haven't
really
seen
the
mission
impossibles.
I
don't
know
if
it's
going
to
make
my
list,
but.
C
A
And
how
did
you
cope
with
kobet.
C
A
A
Right
all
right!
Well
I'll,
stop
bothering
you,
but
thank
you
so
much
for
doing
the
program.
Hopefully
sometime
we'll
be
able
to
do
it
in
person,
but
nice
to
see
you
in
your
in
the
lovely
confines
of
your
personal
home
on
zoom.