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From YouTube: Housing Opportunity Fund Meeting - 11/5/20
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A
Our
agenda,
we
will
first
start
with
public
comment.
We
asked
the
public
commenters
to
keep
their
to
keep
their
comments
to
three
minutes.
We
have
three
registered
public
commenters.
Let's
start
today
with
swain
uber,
mr
uber.
B
Hi
yeah
good
morning,
everyone,
I
know
everyone's
probably
running,
on
a
bit
of
sleep,
but
you
know,
hopefully,
people
are
feeling
a
little
better.
Now
I
just
wanted
to
I'm
out
I'll.
Be
very
brief.
B
I
just
wanted
to
you
know
one
thank
everyone
for,
for
you
know
putting
all
the
hard
work
into
getting
this
plan
together
and
specifically,
you
know
mention
and
and
thank
everyone
for
the
allotment
that
is
kind
of
is
being
provided
specifically
or
at
least
potentially
allocated
specifically
for
legal
services
with
the
possible
expansion
once
we've
seen
whether
or
not
that
will
actually
be
as
easy
to
implement
as
we're
hoping.
B
I
mostly
just
wanted
to
you
know
echo
my
support
what
you
know
both
christine
and
others
have
been
I'm
pushing
for.
We
still,
I
think,
need
to
kind
of
work
out
some
of
the
the
kingston
issues
and
I
think
post-election
people
will
be
much
more
able
to
kind
of
meet
and
address
those
sort
of
issues.
So
it's
mostly
just
that
you
can,
you
know,
write
the
council.
We
still
need
to
fund
it.
B
You
know
I'm
really
appreciative
that
it
seems
like
you
know,
the
advisory
board
may
be
taking
a
you
know,
big
step
in
that
direction.
So
yeah,
thank
you
all
and
you
know,
keep
funding
legal
services
for
people
facing
eviction.
A
Thank
you.
The
next
speaker
is
celeste
scott
welcome
back
celeste.
C
Good
morning,
it's
great
to
see
everybody.
I
echo
with
wayne,
said
I
know
everybody's
running
on
fumes.
I
just
wanted
to
bring
up
a
couple
points
from
a
special
meeting.
Some
notes
that
I
had,
though
I
wasn't
there
so
and
again,
my
name
is
alessa,
I'm
a
healthy
justice
organizer
for
pittsburgh,
united
and
so
the
things
that
we
wanted
to
put
to
top
of
mind
for
when
you
do.
The
final
vote
for
the
allocation
plan
today
are
for
the
housing
stabilization
program
needs.
C
I
also
want
to
lift
up
megan
confront
hammond's
comments
from
the
fair
housing
partnership,
another
one
of
our
great
comrades,
and
so
we
wanted
to
lift
up
her
point
that
fair
housing
criteria
should
be
applied
to
the
anticipated
outcomes
of
each
program
and
the
data
needed
to
be
identified
to
assess
each
program
on
the
programmatic
end.
As
well
as
looking
at
what
twain
said
about
legal
services.
C
We
think
that
funds
need
to
be
more
flexible
and
paid
up
front
to
organizations
that
people
shouldn't
have
to
choose
between
legal
services
and
rental
assistance,
hopefully
that
the
ura
will
be
more
flexible
with
their
assistance,
the
same
way
that
they
were
with
the
other
programs
as
code
19
hit,
and
also
that
legal
services
are
greatly
needed
for
eviction,
prevention,
title
clearing
and
other
services
like
foreclosure
position
and
looking
for
flexibility,
flexibility
there
as
well.
C
So
I
just
wanted
to
say
that
it's
great
working
with
everybody
just
coming
back
and
see
all
the
work
that
has
been
done
with
the
allocation
plan
and
just
the
work
period.
I'm
really
happy
to
be
able
to
partner
with
this
advisory
board.
C
A
Thank
you
celeste.
Our
third
registered
speaker
is
megan
hammond,
contra
hammond.
E
Good
morning
everybody,
so
my
name
is
megan
conference.
I
am
the
interim
executive
director
of
the
fair
housing
partnership
of
greater
pittsburgh,
I'll
simply
underscore
the
fair
housing
message.
Today.
With
a
few
details,
I
will
simply
say
that
the
national
and
local
events
of
the
past
week
have
just
heightened
in
my
mind
how
crucial
data
is
in
terms
of
understanding
outcomes,
but
to
first
give
feedback
on
the
mid-october
special
hos
meeting
about
the
2021
allocation.
E
I
want
to
appreciate
the
ura
breakdown
of
the
survey
results
as
a
positive
step
in
understanding
data
and
data
informed
decision
making,
and
I
want
to
say
that
in
this
forum,
that
the
breakdown
was
a
bit
too
broad
at
the
city
level,
demographics.
In
order
to
understand
the
ensuing
budget
allocation
discussion
and
to
apply
the
demographic
you
know
to
the
budget
allocation,
so
citywide
demographics,
you
know,
doesn't
respond
to
the
demographic
need
of
each
program.
E
So,
as
we
start
layering
data
that
we're
collecting
what
we
can
do
is
understand
that
in
the
2019
final
report
for
the
ura
for
the
hof
is
that
the
hsp
served
89
roughly
of
a
black
alone
demographic.
E
So
when
you
compare
that
to
the
33
black
alone,
demographic
of
the
city-wide
that
33
number
coming
off
of
the
survey
doesn't
correlate
or
respond
to.
If
you
will,
the
demographic
needs
of
the
hsp
program
itself.
So
what
black
pittsburgh
needs
within
the
hsp
isn't
necessarily
reflected
in
survey
responses
for
a
program
that
served
a
89
black
pittsburgh
and
a
survey
responses
of
33
black
pitcher.
E
So
I
mean
this
as
a
way
to
start
breaking
down
how
we
can
use
data
in
detail
to
better
understand
our
decision,
making
that
better
understands
our
outcomes
and
we
keep
making
that
loop
in
order
to
get
there.
So,
additionally,
I
want
to
state
that,
in
the
further
conversation
about
allocations
based
on
ami,
what
I
believe
is
critically
needed
data
is
the
racial
breakdowns
of
the
ami
blueprints.
So,
for
example,
the
discussion
on
whether
specific
programmatic
waiting
lists
should
be
first
come
first
served
or
selected
based
on
the
next
applicable
ami
to
that
program.
E
That's
a
conversation
about
equality
versus
equity.
Now
either
can
be
the
priority,
but
when
you
add
that
fair
housing
lens
of
demographics,
for
example,
to
those
ami
groupings,
you
can
better
inform
whether
equality
versus
equity
is
going
to
be
the
priority
for
how
to
manage
the
weight
and
lifted
that
program
and
a
quick
follow-up
on
the
discussion
on
the
rental
development
program.
E
You
know,
I
understand
the
complexity
of
developers
achieving
financing
for
30
ami
without
using
certain
types
of
government
funds,
and
so
I
simply
want
to
raise
the
idea
and
forgiveness
that's
been
raised
before
on
whether
or
not
there's
been
a
discussion
if
developers
can
meet
30
ami
with
a
contractual
agreement
to
accept
housing,
choice,
vouchers
or
section
8
fellowships,
given
the
need
to
include
increase
our
city-wide
voucher,
equalization
rate,
and
so
in
closing
I'll
say,
is
that
I
simply
implore
the
advisory
board
to
use
the
remainder
of
this
calendar
year
to
establish
projected
outcomes
for
each
program,
but
with
that
fair
housing
lens
on
what
we
discussed
on
disproportionate
impacts
on
renters
on
home
ownership
and
on
the
variety
of
ways.
E
That
hsp,
in
particular,
needs
to
be
poised
to
be
flexible,
but
anticipate
what
we're
going
to
see
with
the
impact
on
renters,
particularly
in
2021
fhp,
is
seeing
the
evictions
that
are
happening.
We're
seeing
the
anticipated
evictions
that
are
coming
in
january
and
how
can
hsp
be
ready
and
poised
and
respond
to
the
need
to
keep
tenants,
housed
and
also
meet
the
obligations
of
the
fund
and
the
application
criteria
as
well.
E
So
again,
I
am
more
than
willing
to
provide
fair
housing
assistance
outside
of
public
comment
and
how
this
data
lens
is
applied
to
each
program.
I
simply
must
be
asked
to
do
so,
and
then
I'll
certainly
be
there
to
make
sure
that
we
all
move
forward
together
to
protect
pittsburgh
as
best
we
can
as
we're
facing
a
very
uncertain
2021..
A
Let's
move
forward
to
call
roll,
I'm
sure
some
of
what
was
discussed
in
public
comment
will
be
discussed
later
in
the
agenda.
So
I'll
call
roll
now
lena
andrews
here.
D
F
A
A
Dimming,
I
thought
I
saw
her
well,
I'm
here.
A
Not
here
ethel
johnson,
not
here
theresa
kell
smith,
here,
mark
masterson.
A
A
H
I
A
Okay,
as
most
of
you
know,
the
main
topic
of
today
is
the
final
approval
of
the
recommended
plan,
but
first
we
do
have
one
request
from
the
for
cell
development
program,
so
I'm
going
to
pass
it
over
to
brett
who
is
going
to
talk
about
the
observatory,
hill
bond
view,
phase,
2
development.
J
Thanks
jessica,
so
hi
and
good
morning
morning,
everyone
today
I'm
presenting
bond
view
phase
2..
This
is
a
continuation
of
observatory,
hill
development,
corporation's
efforts
to
one
increase,
affordable
home
ownership
and
two
stabilized
housing
values
throughout
the
perry
north
neighborhood
recently
ohdc
has
taken
numerous
steps
to
improve
their
business
district,
the
entrance
of
which
is
partially
located
on
bond
view
street.
J
J
Some
did
receive
30
000
second
deferred
mortgages
from
the
ua,
but
this
project,
however,
proposes
to
rehabilitate
five
four
bedroom
units
along
bonview
street,
similar
to
phase
one.
The
difference
here
is
that
three
of
these
would
be
sold
to
home
buyers
at
or
below
80
ami.
J
The
other
two
would
then
be
rehabilitated
and
sold
at
market
rate,
so
the
rehabilitation
is
fairly
substantial,
they're
seeking
to
completely
renovate
the
kitchens
and
bathrooms
update
all
of
the
plumbing
and
electric
replace
much
of
the
exterior
facade,
and
that
includes
all
the
doors
windows
roofing.
J
J
That
hrp
agreement
would
ensure
that
three
of
the
units,
specifically
121
127
and
217
bond
view,
receive
40
thousand
dollar
second
deferred
mortgages
and
remain
affordable
at
80
mi
for
a
period
of
99
years,
which
is
required
by
the
fsdp
grant.
J
So,
just
lastly,
to
speak
about
the
current
market
along
bond
view,
street
real
quick
majority
of
the
units
do
fall
mainly
in
the
one
hundred
forty
thousand
to
one
hundred.
Eighty
thousand
dollar
range,
but
part
of
ohdc
strategic
plan
is
to
encourage
surrounding
property
owners
to
invest
in
their
homes,
in
addition
to
having
these
renovated,
affordable
homes
in
the
neighborhood
to
overall
increased
property
values.
J
K
Hi
everyone
I
just
want
to
thank
you
guys,
brett.
That
was
a,
I
think,
a
really
good
synopsis
of
you
know
what's
what's
occurring.
K
This
is
the
culmination
of
a
lot
of
projects
and
a
lot
of
work
years
ago,
bomb
view
street
I
mean
at
some
points
was
a
shooting
gallery
the
the
fact
that
bomb
view
phase
one
was
successful
and
and
actually
decreased.
The
crime
rate
up
there
was
was
wonderful.
K
We've
also
started
to
invest,
and
this
group
has
actually
helped
to
fund
the
observatory
hill
project,
which
is
right
at
the
at
the
the
entrance
of
taban
view
across
across
from
the
firehouse
and
and
one
of
the
first
parcels
that
you'll
see
in
the
business
district.
K
So
this
project
is
is
is
going
to
be
the
one
that
I
think
you
know
kind
of
you
know
almost
completes
the
street.
We
there
there
are
a
few
other
houses
that
we
may
need
to
work
on,
but
we
we've.
You
know
this
is
the
the
project
that
I
think
we
will
accomplish
many
of
the
goals
that
the
that
that
the
the
the
community
group
actually
put
into
effect.
K
H
Before
I
recuse
myself,
because
we
at
the
north.
H
Construction
financing
that
will
get
paid
or
pre-development
financing,
I
should
say,
it'll-
get
repaid
with
the
project
moving
forward.
To
closing,
I
just
would
like
to
make
a
slight
correction:
it's
observatory
hill,
not
perry,
north
brett.
When
you
write
it
up,
you
know
it
even
says
so
on
the
street
sides
up
here.
So
just
a
minor.
A
Note
so
so
mark
reminded
me
how
many
people
need
to
abstain,
because
they
work
for
an
organization
that
applies
to
this
particular
for
sale,
development
program
or
is
somehow
related
to
this
development.
A
B
A
A
That's
oliver
made
first
motion
to
accept
actually
and
diamante
seconded,
but
just
for
the
record
oliver's
motion
is
to
accept
that
or
to
agree
to
the
grant
for
four-star
development
program
in
the
amount
of
200
510
dollars
to
observatory
hill
development
corporation
for
the
acquisition,
rehab
of
four
cell
homes
and
bond
view
phase.
Two:
that's
what
you
meant
to
say
right.
Oliver.
G
A
K
A
Thanks
darno
next
on
the
agenda
is
the
recommendation
for
the
2021
allocation
plan.
Yay.
Here
we
are,
we
are
round
four.
I
almost
held
up
a.
We
have
old
birthday
candles
for
my
kids.
I
almost
held
up
a
four
year
birthday
candle
today.
I
couldn't
find
it,
but
it's
hard
to
believe
that
we
are
the
fourth
year
of
the
housing
opportunity
fund
2021
already
so
next
slide,
evan.
A
Just
to
recap:
everybody's
been
working
really
hard.
We
had
a
special
meeting.
We
had
two
meetings
in
october
so
for
the
new
members
and
all
the
members.
Thank
you
for
putting
in
the
extra
time
this
past
month.
To
recap
for
the
general
public,
we
started
the
allocation
plan
process.
In
august
we
issued
an
rp
for
community
outreach.
A
We
didn't
get
any
responses
to
the
rfp,
but
we
we
approached
two
of
the
the
vendors
on
the
irp
pittsburgh
united
and
the
hilltop
alliance,
and
they
helped
us
do
community
outreach.
We
also
opened
up
the
survey
and
and
those
two
two
firms
called
people
and
approached
people
that
fill
out
the
survey.
So
we
got
a
really
good
response
to
the
survey
we
shared.
A
The
survey
information
in
october,
we
met
with
the
advisory
board
in
october,
started
to
draft
the
plan,
the
advisory
board
members
kind
of
came
up
with
their
versions
of
the
plans
we
put
them
together.
We
took
the
average
and
then
we
did
a
public
meeting
in
the
middle
of
october.
I
think
it
was
like
october
19th,
where
the
advisory
board
went
through
the
average
made.
I
think
one
or
two
changes
to
to
that.
A
We
put
that
plan
up
on
the
ura
website
for
two
weeks.
We
took
public
comments.
We
did
not
receive
too
much
public
comment.
We
received
one
public
comment
prior
to
the
deadline,
which
was
asking
basically
about
what
the
public
process
was
which
which
I
just
went
through.
We
received
another
public
comment
after
the
deadline
which
talks
about.
A
Does
this
tie
with
the
city's
five-year
consolidated
plan,
which
you
know,
I
would
say,
all
these
priorities
in
the
hof
tie
with
the
city's
consolidated
plant.
Those
are
the
only
public
comments
that
were
submitted
to
the
ura,
so
we
are
here
today
for
the
advisory
board
to
look
at
this
one
more
time
to
make
a
recommendation
for
final
approval
and-
and
if
that
happens
today,
we
will
be
going
on
to
the
ura
board
next
week.
A
The
first
five
programs
listed
are
the
main
programs
that
we
have
been
operating
since,
since
the
2018
start
of
the
housing
opportunity
fund.
The
first
one
is
the
rental
gap
program.
This
is
building
or
preserving
fixing
up
affordable
rental
units.
Just
as
a
reminder,
fifty
percent
of
all
the
money
have
to
go
to
thirty
percent
amir
below
twenty
five
percent
of
fifty
percent
amir
below
twenty
five
percent
and
eighty
80
ami
are
below.
So
we
have
a
total
of
4.1
million
in
that
line.
Item
in
hsp.
That's
the
rental
crisis
prevention.
A
We
have
a
total
of
575
000
in
that
line
item
and
as
a
reminder
that
program
has
been
sourced
through
covid
funding.
Additional
covid
cares
act,
cdbg
funding
and
potentially
we
might
receive
some
more
of
the
the
covent
funding
for
that
program
as
well.
A
That
program
is
now
up
to
a
total
of,
I
think,
seven
million
dollars
from
the
start
of
the
program,
the
down
payment
and
closing
cost
assistance
program,
650
000
the
homeowner
repair
program.
This
is
the
program
that
helps
homeowners,
get
up
to
thirty
thousand
dollars
worth
of
repairs
on
to
our
homes.
A
A
total
of
two
point:
three
four
four
sale
development
program
is
what
you
just
saw
with
the
bond
view
project
and
that's
735
000
and
then,
as
we
discussed
two
weeks
ago,
the
demonstration
dollars
was
recommended
for
we
put
in
parentheses,
large-scale
emergencies,
but
really
really
pilot
programs.
New
programs.
A
We
we've
had
the
demonstration
dollars
in
the
the
plan,
one
other
time
that
was
in
the
2019
plan,
and
those
funds
were
used
for
the
homeless,
shelter
in
downtown
and
and
when
kova
started,
for
us
to
increase
hsp
quickly,
and
I'm
gonna
come
back
to
the
demonstration
dollars
here
in
a
second.
A
But
the
the
legal
help
was
a
new
program
that
the
advisory
board
recommended
in
their
their
allocation
plans
that
they
drafted,
and
this
was
based
on
a
lot
of
public
comment
we
have
received
and
also
knowing
that
the
metorium
is
lifted
for
for
evictions,
so
two
hundred
thousand
there
and
then
the
administration
up
to
1
million.
A
I
do
want
to
make
a
quick
comment
about
the
demonstration
dollars
we
have
been
receiving
and
I
just
want
to
let
the
advisory
board
know
this.
We've
been
receiving
a
lot
of
requests.
Recently
for
the
preservation
of
affordable
housing,
especially
rental
units,
but
that
could
be
could
be
included
as
something
you
know
like
the
homeless,
shelter
that
was
really
preserving
the
homeless.
A
Shelter
by
putting
those
sprinklers
in
preservation
is
also
when
we
preserve
homeowners
homes,
but
one
suggestion
that
that
we
have
also
based
on
the
comment
we
received
about
the
the
five-year
city
consolidated
plan
you
know,
preservation
is,
is
a
topic
in
there
as
well,
and
one
suggestion
based
on
that
feedback
would
be
to
change
the
title
of
the
program
from
demonstration
to
preservation,
which
would
give
give
us
the
flexibility
to
use
it
if,
if
there's
an
expiring,
hud
project
based
project
and
there's
not
availability
in
the
rental
gap
program,
you
know
if
the
cdc
has
has
units
that
that
they
are
trying
to
preserve
for
the
residents
in
the
neighborhood
and
there's
not
availability
in
the
rgp
program
or
if
we
need
to
you
know,
help
with
additional.
A
You
know
homeless,
activities
things
like
that
anything
that
could
count
as
preservation.
It
might
be
easier
to
explain
than
demonstration
dollars
when,
when
talking
to
you
know
the
uri
board,
the
city,
council,
etc.
So
that
is
one
suggestion
the
staff
has,
but
that
is
you
know
not
the
the
name
we
used
for
the
the
plan
that
was
posted
on
our
website.
That
was
demonstration
dollars.
So
I
just
wanted
to
throw
that
out
there
to
see
what
the
advisory
board's
thought
was
on
that
and
and
also
one
one
final
comment.
A
Some
of
you
would
remember
at
the
the
board
about
the
concern
of
having
so
much
30
ami
rental
money
in
the
rental
gap
program,
and
what
this
would
allow
us
to
do
as
well
is
the
141
000
at
the
80
ami
or
below.
If,
if
there
is
a
developer
or
a
non-profit,
a
cdc
that
has
rental
units
that
are
potentially
going
as
high
as
80
ami,
it
would
give
us
the
ability
to
help
them,
which
we
don't
particularly
have
with
with
the
rental
gap
program
right
now,.
A
D
So
this
is
their.
I
have
a
question,
so
I
understand
that
potential
change
and
I
think
it
makes
some
sense.
I
guess
my
questions
last
concern
would
be
if,
if
there
was
a
need
that
was
kind
of
outside
of
the
the
realm
of
of
of
that,
you
know
title
in
a
sense
and
with
that,
would
that
restrict
us
demonstration
dollars
still
give
flexibility
to
do
this,
but
if
something
falls
outside
of
that,
I
don't
know.
D
If
anything
would
would
that
hinder
us
from
being
able
to
help
in
that
manner,.
A
Right,
that's
that's
a
good
question.
I
mean
it's
possible
that
something
could
fall
outside
of
it.
I
I
think
it
is
a
pretty
broad
topic
but-
and
I
think
you
know
when
we
go
to
council-
it
will
help
us
in
explaining,
but
but
I
but
I
do
agree,
you
know
with
you
that
it's
possible
something
can
fall
outside
of
that.
Well,.
O
I'm
less
concerned
about
what
we
call
it
and
more
concerned
about
how
it
functions,
making
sure
that
it
is
indeed
a
flexible
tranche
that
can
respond
to
crisis
when
needed,
and
so
I
I
think
I
just
don't
want
to
box
us
in
on
how
we
define
it
and
what
it
can
help
to
support.
O
So
this
would
allow
us
to
you
know,
start
to
support
and
to
make
sure
that
not
only
that
we're
preserving
affordable
housing,
but
that
it's
quality
housing
that
people
should
be
living,
and
it
is
very
concerning
to
me
the
number
of
units
that
people
have
to
tolerate
simply
because
their
incomes
won't
support
a
better
quality
housing.
And
if
we
can
use
this
tranche
to
do
that,
then
I'm
in
full
support
of
it.
Irregardless
of
you
know,
regardless
of
nomenclature.
O
I
do
have
a
question
about
the
legal
helpline.
Can
somebody
explain
to
me
why
there's
nothing
allocated
in
the
80
area
median
income
section
when
we
know
that
we
could
be
facing
cataclysmic
cataclysmic
event
as
these
moratoriums
expire?
If
somebody
could
just
fill
that
in
for
me
and
help
me
understand
why
we're
not
pulling
from
some
of
those
other
line
items
to
at
least
put
something
there,
knowing
that
folks
at
80
area
median
income
could
face,
you
know
legal
legal
trouble.
L
I
guess
diamante,
that's
part
of
my
concern
with
this
preservation
dollars
is
that
we
had
that
as
the
demo
dollars
to
be
extremely
flexible,
so
that
we
could
pull
it
down.
L
That
was
in
that
eighty
percent
ami
category,
so
we
could
use
it
for
whatever
we
needed
and
I
absolutely
fully
agree
with
the
goal
of
the
preservation
dollars,
and
you
know
in
my
time
at
nls
I
went
after
the
like
slumlords
were
what
I
what
I
did.
I
saw
those
conditions.
I
fully
agree,
I'm
just
a
little.
I
share
derek's
concern
about
calling
it.
I
just
liked
demo
dollars,
because
we
had
that
flexibility,
and
we
did
talk
about
using
some
of
that
flexibility
for
legal
assistance
for
80
ami.
A
In
this
trying
budget
year
for
the
city,
we
just
wanted
to
be,
as
I
think
you
know
clear,
with
our
vocabulary
as
possible,
but
with
that
said,
I
I
think
there's
a
way
to
to
stick
with
the
name.
If
you
want
to
keep
the
name
demonstration
and
keep
the
flexibility
and
just
when
we
talk
about
it,
just
you
know,
explain
all
the
various
things
that
could
be
used
for.
I
I'm
fine
with
that.
We
were
just
trying
to
be
a
little
bit
clearer
for
vocabulary
purposes,
but
if
people
and.
A
And
also
I
will
say
that
I'm
not
I'm
not
saying
you
know,
we
couldn't
use
it
for
our
things,
but
I
will
say
that
I
have
seen
so.
I
have
received
phone
calls
so
much
recently
on
straight
out
preservation,
I
mean
to
diamante's
point:
I
was
in
a
property
in
these
pills
this
week.
That
really
needs
help
very
quickly
for
the
sort
of
health
and
safety
of
the
residents.
L
H
A
It
was,
it
was
a
building,
it
was
an
apartment
building
with
35
rental
units.
A
So
so
that's
the
concern.
Yes
in
theory
it
could
we,
but
we
have
talked
about
the
the
larger
number
of
deals.
We
also
have
a
lot
some.
Some
of
you
might
know
that
we
have
a
rfp
that,
I
think
is
due.
I
think
tomorrow,
for
developers
who
plan
to
apply
to
low
income
healthy
tax
credit
program,
the
first
quarter
of
next
year
and
we'll
have
a
better
understanding
at
that
point
what
the
pipeline
looks
like,
but
but
according
to
our
pipeline,
even
these
resources
are
not
enough
for
all
the
rentals.
A
So
so
we
were
just
wanting
to
make
sure
that
these
smaller
deals
like
the
one
I
saw
this
week,
that
that
need
some
money
to
be
able
to
pass.
Hud
react
inspections
that
there
was
a
source,
but
with
that
said,
we
can
keep
it
the
larger
way
and
still
potentially
use
that
money
for
that
option.
I
just
wanted
to
bring
it
up
to
the
advice
report.
L
Jessica,
if
we
removed
the
large-scale
emergencies
parentheses,
then
I
would
think
that
that
would
qualify.
I
mean
35
units
in
the
city
is
something
certainly
something
we
want
to
preserve,
even
if
it
doesn't
quite
meet
the
category
of
of
I
mean
it
feels
large-scale
to
me.
I
know
in
the
scope
of
the
city.
Perhaps
it
isn't,
but
I
don't
know
if
that
would
be.
If
that
would
be
helpful.
A
H
Yeah
but
yeah,
I
I
understand
that
there's
like
the
things
that
we
could
get
and
and
we
want
to
try
to
find
ways
to
to
encourage
and
take
advantage
of
the
housing
tax
credit.
But
you
know
we've
got
the
biggest
chunk
is
going
for
rental
housing
and
if
we've
got
emergency
situations,
there's
nothing
except
the
demand
on
it.
You
know,
there's
nothing
that
that's
written
in
stone.
That
says
the
rental
development
has
to
all
go
for
low-income
housing
tax
credit.
H
If
we've
got
something
that
needs
funding
immediately,
you
know,
maybe
that's
something
that
should
be
done
with
this.
I
I
I'm
just
you
know,
I'm
not
trying
to
be
it's
just
that.
We've
got
a
lot
of
demand
for
a
lot
of
different
things
that
are
all
good
things
to
get
done.
We've
got
a
finite
resource
and
if
you
know
we
need
to
do
that,
we've
got
4.1
million.
We
might
have
to
make
some
hard
choices
there.
H
You
know
or
find
other
ways
to
maybe
help
finance
those
housing
projects
with
the
loan,
with
the
litec,
the
tax
credit
and
differently,
and
not
just
out
of
here-
and
I
know
it's
a
tough
budget
year
that
there's
not
probably
going
to
be
any
additional
allocation
of
resources
to
this.
You
know,
which
is
a
shame.
I
think
that
you
know
we're
showing
that
the
demand
is
there.
H
We've
got
way
more
demand
for
all
these
products,
then
we've
got
got
funding,
but
you
know
I'd
feel
to
to
diamante's
point
and
also
to
kelly's
point
feel
that
when
we
were
looking
at
this,
I
thought
the
consensus
is
around
the
demonstration
dollars,
because
it
could
easily
be
used
for
legal
assistance
for
folks
that
are
facing
foreclosure
that
can't
get
help
in
another
way.
That
would
be
in
that
80
percent
ami
and
below
category.
That
is
at
least
the
way
I
was
looking
at
it
from
the
discussions
that
we
had.
D
Yeah
and
just
to
add
to
that
you
know
I
I
definitely
like
the
name
demonstration
dollars.
I
think,
if
you
look
at
the
kind
of
that
short
explanation,
it
it
really
already
kind
of
breaks
it
down.
You
know,
I
think
the
key
word
is
flexibility.
D
You
know
flexible
funds
that
assist
with
expanded
legal
services
and
other
housing
emergencies.
So
it
seems
like
it's
already
set
up
to
do
what
we
wanted
to
do,
including
the
preservation
situation
as
well.
One
possible
suggestion
may
be
what's
in
parentheses,
you
know
maybe
something
like
out
of
the
box
situations
but
but
but
yeah.
I
think
we
should
keep
it
more
flexible.
G
A
O
We
can
delete
the
activity
as
long
as
we
can
deploy
the
dollars
to
a
situation
like
we
see
in
east
hills
without
consternation.
That
is
what
I
think
is
most
important.
I
think
that
you
know
we
are
all
astute
enough
if
we
need
to
break
this
down
for
counsel
or
other
audiences,
we
can.
You
know
clearly
articulate
that
and
and
demonstrate
that.
I
think
that
I
think
the
reason
why
we
we
began
with
demonstration
dollars
is
because
we
felt
like
at
the
time
the
bethesda
homes
were.
O
We
weren't
clear
on
how
much
to
move
into
the
legal
bracket
because
we
didn't
understand
demand,
but
since
2018
that
that
has
changed,
we
now
see
through
a
through
a
mirror
more
clearly
and
we
can
start
to
pivot
and
make
some
some
different
decisions
here
and
to
that
point,
on
the
on
the
legal
help
I
mean
my
question
was:
is
there?
O
I
don't
know
if
there's
something
precluding
us
from
doing
that
in
the
legislation.
I'm
I'm
not
sure,
but
I
think
that
we
need
to
be
preemptive
as
megan
confront
him
and
said
earlier.
Are
we
thinking
about
what's
what's
to
come
and
how
are
we
planning
for
that?
And
so
I
think
that's
one
area.
We
could
do
that
on
demonstration
dollars
if
we
leave
it
at
demonstration
dollars.
I'm
fine.
O
I
just
want
to
make
sure
that
we're
in
position
to
respond
to
situations
like
these
hills
and
that
we're
not
going
to
sit
on
a
call
like
this
and
go
back
and
forth
about
whether
or
not
these
folks
are
worthy
of
investment.
While
they're,
you
know,
while
their
environment
crumbles
around
them,.
H
Well
with
the
amante,
why
not
just
use
the
rental
gap
development
program
for
the
east
hills?
That's
exactly
the
kind
of
thing!
I
think
that
that
program
could
it's
there.
I
understand
that
there's
a
lot
of
demand
for
that,
but
you
know
the
reason
that
we
didn't
cut
more
out
of
the
down
payment,
closing
cost
assistance,
because
that
has
run
out
and
the
demand
is
high.
You
know,
we've
got
all
the
you
know.
H
At
least
I
thought
that
the
demonstration
dollars
if
there
was
going
to
be
a
need
to
help
people,
especially
low
mud
income,
homeowners,
which
would
probably
be
that
between
50
and
80
percent,
ami,
that
that
demonstration
dollars
could
be
adapted
in
use
there.
If
there
really
was
demand
for
that.
So,
but
is
there
a
reason
that
we
can't
if
east
hills
needs
it,
why
don't
we
take
it
out
of
the
rental
gap
program
right
now
and
just
I
mean
do
the
do
the
deal
and
preserve
the
the
units.
H
H
O
So
let
me
say
this:
we
are:
we
are
going
to
intervene
in
that
emergency.
I
think
we're
using
that
emergency
as
a
test
case,
not
necessarily
as
something
that
we
need
to
move
the
dollars
around
mark.
If
you
want
to
advocate
to
move
rental
gap
dollars
down
to
demonstration
dollars,
I
mean
as
an
advisory
board
member.
You
can
absolutely
do
that.
O
I
mean
you're
only
going
to
be
able
to
improve
and
preserve
affordable
housing
up
to
a
certain
level,
because
a
lot
of
these
places
are
old
and
need
a
lot
of
repair
beyond
what
a
hundred
thousand
dollars
is
going
to
do.
And
so
we
don't
want
to
shortchange
the
ability
for
folks
to
move
into
higher
quality
units
in
high
opportunity,
neighborhoods
that
are
building
affordable,
housing
moving
forward
into
2021
2022,
but
as
an
advisory
board.
Member
I
mean
you're,
certainly
at
your
liberty
to
advocate
to
move
those
dollars
on.
H
Well,
I'm
not
advocating
moving
anything
from
this.
I'm
just
saying
that
there's
nothing
precluding,
at
least
as
far
as
I
understand,
there's
there'd,
be
nothing
precluding
the
the
ura
and
and
other
you
know
to
use
the
our
the
rental
gap
program
to
fund
the
project
that
you're
using
as
a
demonstration.
That's
an
emergency
situation,
it's
a
rental
apartment
building
and
it
you
know
these
ones
should
be
used
for
stuff.
Like
that,
that's
all
I'm
saying.
P
A
That
I
mean,
can
people
shake
the
shake
their
heads
or
give
me
a
thumbs
up
or
something?
Okay,
okay,
so
we're
gonna
leave
we're
gonna
leave
this
screen
up
and
not
the
one
with
the
blue.
So
so
we'll
keep
that.
As
that,
I
I
feel,
like
I
heard
a
couple
other
things
like
I
feel
like
I
heard
diamante,
make
the
suggestion
that
she
that
that
she
might
recommend
moving
some
funding
from
down
payment
to
legal
help.
A
You
know
I
I
opened
that
up
to
advisory
board,
I
mean
basically,
what
we
can
do
today
is.
We
can
approve
the
plan
the
way
it
is
in
front
of
you
or
if
people
want
to
have
suggestions
to
move
funding
from
one
to
another.
The
advisory
board
can
entertain
that
and
then,
whenever
we
get
to
a
point
of
doing
emotion,
we
just
have
to
be
clear
in
the
motion
exactly
what
we're
approving
so
diamante.
A
Do
you
want
to
talk
any
further
about
moving
down
payment
money
to
to
the
demonstration
line
or
to
legal
help?
I
guess
you
were
saying
legal
help.
C
O
Moving
between
moving
35
000
from
down
payment,
closing
cost
assistance
under
the
80
area,
median
income
bracket
down
to
legal
help
to
ensure
that
we're
able
to
help
folks.
We
I'm
I'm
concerned
about
folks.
M
N
Took
so
for
like
20
minutes,
I
was
trying
to
no
not
20
minutes.
That's
an
exaggeration.
I
was
trying
to
suggest
exactly
what
the
director
just
suggested,
and
I
would
because
I'm
very
very
sure,
sooner
than
later
we're
going
to
need
legal
assistance,
especially
for
those
80
ami,
so
the
the
dpcc
ap,
I
think,
50
000,
I
think,
is
reasonable
to
just
drop
down
into
legal
help,
because
I
believe
each
bracket
should
have
legal
help.
I
O
Q
O
I
I
I
I'm
glad
we're
going
to
leave
the
demonstration
dollars,
because
we
had
also
talked
about
that
400
000,
potentially
going
to
eviction
prevention
and
legal
services
as
well
and
other
legal
services.
So
we
don't
want
to
remove
that
possibility
as
we
make
the
program
more
flexible.
I
think
the
demand
is
going
to
be
great
for
that.
R
Can
I
ask
a
question
about
the
demonstration
dollars?
What
is
there
a
provision
that
allows
you
know
what,
if,
if
demo
dollars
are
used
for
preservation
and
the
property
owner
decides
to
raise
rents
due
to
the
rehab
is,
do
we
have
a
provision
within
there
that
that
can't
happen.
A
Yes,
I
mean
we
can
I'd.
Have
we
don't
really
have
demonstration
program
guidelines
so,
depending
on
the
type
of
activity
we
did,
if
we
were
giving
it
to
a
landlord,
we
would
probably
follow
the
procedures
in
our
rental
gap
program
or
some
of
the
other
uas
programs.
Where
we
recorded
it's
called
a
declaration.
A
A
Okay,
so
it
seems
like
there
was.
There
was
general
agreement
or
I
don't
hear
any
opposition
anyhow
to
the
it's
so
hard
on
zoom.
I
can't
see
everybody
at
one
time,
but
to
the
to
the
move
that
just
happened
with
the
50
thousand.
Is
there
any
anything
else
related
to
the
plan
that
anybody
would
like
to
talk
about.
L
L
Question
sorry,
derek.
A
It
was,
it
was
legal
help,
so
so
the
demonstration
dollars
we
had
a
500
000
buying
item
in
2019
and
that
was
fully
used.
200
000
for
the
homeless,
shelter
in
downtown
for
the
sprinkler
system
and
300
000
for
immediate
deployment
of
additional
hsp
money
when
covert
hit.
So
that
was
fully
used.
What
I
think
you're
remembering
is
we
had
a
very
small
portion
of
the
original
hsp.
I
think
the
2018
hsp,
like
130
000,
for
a
legal
contract
with
neighborhood
legal
services
and-
and
most
of
that
is
still
not.
D
I
was
just
gonna
say
I
I
hear
the
concern
in
me
and
I'm
seeing
this
on
the
ground
as
well
for
the
need
for
preservation
dollars
or
kind
of
those
smaller
projects.
So
I
could
see
you
know
the
demonstration
line
item
at
least
initially
going
to
help
support
some
of
those
projects.
D
Additionally,
that
was,
I
guess,
the
intent
with
the
small
landlord
fund,
but
that's
structured
as
a
loan
which
doesn't
seem
like
it's
really.
You
know
doing.
What
it
was
intended
to
do
cannot
be
revisited
to
see
if
that
can
be
more
like
a
grant
as
well.
So
we
can
bring
more
dollars
to
to
this
specific
item.
C
A
So
the
small
landlord
fund
right
now
is
not
sourced
with
hof,
it's
actually
sourced
with
a
program-related
investment
from
pnc,
which
means
we
need
to
pay
it
back.
So
so
that's
what
necessitates
it
being
a
loan.
Now
we
are
looking
at
changing
the
guidelines
to
be
a
little
bit.
More
user-friendly
it'll
still
have
to
be
alone,
but
to
be
a
little
bit
more
user-friendly.
C
A
D
Okay,
but
is
there
a
mechanism
specifically
that
would
allow
those
funds
to
be
a
grant,
and
it
is
if
not
currently
can
we
explore?
You
know
how
that
would
need
to
be
structured,
because
I
I
really
think
in
order
for
that,
to
really
take
you
know
for
really
to
have
an
impact
it
needs
to
have.
I
think
it
needs
to
be
structured
in
that
manner.
A
A
H
Make
a
motion
to
approve
the
revised
plan
as
it's
appearing
on
our
screens.
C
A
Mark
made
the
first
dear
monty,
may,
the
second
all
those
in
favor
all
right,
bye.
Anybody
oppose
or
abstain.
A
Okay
motion
carried-
thank
you
very
much,
so
the
next
step
would
be
that
that
this
slightly
revised
plan
will
be
going
to
the
board
ura
directors
next
thursday.
A
I'll
just
state
it
now,
and
you
can
email
me
later
if
there's
one
one
or
two
advisory
board
members
that
would
like
to
to
speak
and
help
me
present
this
to
the
ua
board
of
directors
next
thursday.
Please
send
me
an
email,
okay.
So
next
on
the
agenda
is
the
creation
of
bylaws
and
committee
structure.
I
know
this
has
taken
longer
than
we
anticipated.
A
I
have
been
in
correspondence
with
hrna
advisors
this
week
they
sent
me
this
survey
this
morning.
It
is
in
survey,
mucky,
there's
one
or
two
quick
tweaks.
They
need
to
make
to
that
survey
and
it
will
be
issued.
It'll
probably
actually
come
as
an
email
from
me
or
someone
from
the
ura.
So
keep
your
keep
your
eyes
out
for
that,
but
it
should
come
either
today
or
tomorrow
and
I'm
sorry
it
has
taken
so
long.
A
So
I
am
hopeful
at
that
point
that
by
the
next
meeting
we
have
a
lot
more
to
report
and
we
can
move
forward
with
getting
a
chair
and
getting
the
committee
structure
in
place
and.
A
Okay
and
then
next
evan,
I
think
we
have
it's
not
on
the
agenda,
but
I
think
we
have
our
sort
of
regular
slides
that
that
you
look
at
every
month,
so
we'll
just
run
through
these
really
fast.
You
can
see
that
the
dots
are
getting
much
more.
You
know
the
map
is
getting
much.
Fuller,
we've
been
extremely
busy,
especially
during
this
pandemic.
A
A
Slide,
I'm
not
sure
my
slide's,
not
turning
but
jeremy.
Do
you
want
to
take
this
opportunity
to
talk
a
little
bit
about
what's
been
happening
with
the
housing
stabilization
program.
F
Sure
so,
like
jessica
has
mentioned,
we've
been
really
really
busy
with
this
program
and,
like
she
said
we
started.
This
program
is
about
one
million
dollars
out
of
half
funding
with
foundation
corporate
donations
and
cares
act,
we're
approaching
seven
million
dollar
program
and,
like
you
all
know,
last
couple
months
we
have
increased
the
provider
network
and
have
12
providers
administering
this
program.
Right
now.
F
Additionally,
we've
been
busy
setting
up
and
running
a
emergency
eviction
prevention
program
where
we
work
directly
with
the
housing
corps
of
common
pleas,
as
well
as
the
magistrate
courts
and
we
are
partnering
with
rent
help
pgh
and
the
cmu
creek
lab
as
well.
F
F
So
that's
a
quick
update,
we're
still
getting
about
10
referrals
a
day
and
staying
very
busy,
but
to
earlier
public
comments.
We
are
ready
to
serve
the
increased
evictions
in
the
first
quarter
of
next
year.
We
have
structures
in
place
with
the
housing,
court
and
magistrates
and
have
capacity
and
resources
available.
A
Thanks,
jeremy
and
on
the
the
other
programs
down,
payment
has
just
really
picked
up
and
we've
talked
about
the
homeowner
assistance
program
last
month
and
that
we
are
trying
to
get
caught
up
with
that
and
we
have
temporarily
closed
that
application.
Here's
the
rental
gap
program
and
the
for
sale
program.
A
P
A
In
the
last
couple
months
closed
some
of
the
for
sale,
development
program
loans-
you
see
there
so
there's
definitely
construction
happening
in
the
neighborhoods.
You
know
repairing
homes,
preparing
them
for
home
ownership.
There's
also
been
a
couple
of
recent
rental
gap
program
closings.
I
know
five
points
closed
in
observatory
hill
evan,
stanton
height
has
recently
closed.
H
Just
a
quick
ques,
you
know
when
you
look
at
this
there's
nothing
south
of
the
mon
or
ohio
rivers
in
any
of
those
neighborhoods,
and
I
know
we
I
brought
this
up
before.
One
of
the
things
that
is
supposed
to
happen
with
all
of
these
programs
is
that
it
gets
disbursed
geographically
equitably.
I
know
we're
kind
of
getting
to
that,
especially
with
some
of
these
brick
and
mortar
development
programs
that
we're
not.
It
takes
a
little
while
to
get
things
kick-started,
but
are
there
are?
H
Are
we
working
with
organizations
and
and
trying
to
get
some
projects
in
those
south
neighborhoods.
H
Is
the
ura
working
is
the
housing
development
corp
doing
anything?
Is
you
know,
are
they
are
you
working
with
some
of
that,
like
the
hilltop,
neighborhoods
and
and
others
to
try
to
get
some
things
done.
A
Yeah,
so
so
that's
a
great
question.
I
mean
the
hilltop
group.
You
know
works
with
us
a
lot
on
the
homeowner
assistance
program.
A
lot-
I
don't
know
if
they've
you
know,
talked
to
us
about
any
rental
projects
or
not.
I
I'm
aware
of
a
couple
coming
that
there's
a
site
in
fairwood,
that's
on
ura,
owned
land
that
that
you
will
be
seeing
in
the
next
year
or
so,
and
I
know
the
phdc
has
been
working
on
some
for
sale
homes
and
mount
washington
and
so
forth.
A
M
So
this
is
jamil
in
the
belts
over
knoxville
air.
I
mean
there
are
a
couple
of
early
early
stage
conversations.
M
The
challenge
is
just
you
know,
community
organization
capacity,
and
you
know
so
as
we're
working
with
that
and
working
with
the
hilltop
alliance.
These
projects
just
take
longer
to
tf,
because
the
community
organizations
don't
have
the
capacity
that
exist
in
some
of
the
other
parts
of
the
city,
but
we.
M
We
have
been
talking
with
richard
snipe
and
director
walker,
so
slow,
but
we're
working
on
it.
A
S
A
Diamante,
are
you
still
on?
Can
you
update
the
advisory
board
quickly
about
you
know
the
mayor's
announcement
that
was
in
the
press
a
couple
weeks
ago
regarding
avenues
of
hope.
O
Sure
I'm
happy
to
do
that.
So,
as
some
may
be
aware,
the
mayor's
office
announced
avenues
of
hope,
which
is
a
new
initiative
that
is
designed
to
drive
intentional
investment
towards
historically
disinvested
black
communities.
O
But
the
the
goal
is
to
is
to
look
at
strategies
and
ways
that
we
can
deploy
scalable
resources
to
start
redeveloping
these
neighborhoods
in
a
way
that
will
preserve
culture.
Not
you
know
not
a
spur
displacement
and
to
also
allow
us
to
look
at
projects
that
are
going
to
improve
the
neighborhood
in
a
holistic
manner,
and
so
the
the
initiative
was
announced,
maybe
about
three
weeks
ago
now,
and
so
we
are
working
diligently
to
put
together
a
work
plan.
O
We
will
be
doing
some
information
sessions
and
more
more
community
engagement
and
outreach
around
the
initiative
in
the
upcoming
weeks,
and
so
we
are,
we
are
sort
of
at
the
at
the
the
origination.
Point
of
just
rethinking
how
we
do
redevelopment
moving
into
2021,
2022
and
2023.
A
And
you
know
here
are
our
expenditures
adding
up
the
the
three
previous
years,
so
2018
2019
2020,
you
can
see
rental
gap
is
fully
committed,
except
for
you
know
the
4.5
that
you
know
we
talked
about
last
month
as
it
relates
to
the
loan
compassion,
tax,
credit
development.
A
So
we
didn't
want
to
do
it
this
month,
with
with
the
advice
with
the
allocation
plan
on
the
agenda,
but
but
either
in
december
january,
you
will
view
you
will
see
a
packet
come
from
us
with
all
of
those
projects
so
that
we
can
get
those
funds
fully
committed.
A
The
floor
cell
development
program
has
about
1.4
million
dollars
left
the
homeowner
assistance
is,
is
basically
fully
committed
at
this
point,
the
down
payment
closing
costs
has
about
you
know
less
than
half
about
40
percent
of
the
the
total
allocation
is
not
yet
committed,
so
we're
still
taking
applications.
Rapid
fire
on
that
house
and
stabilization
program
is
also,
of
course,
applications
rapid
fire,
and
so
you
can
see
what
has
not
yet
been
committed
next
slide
and
here's
just
the
number
units
that
we
have
helped
with
those
funds.
A
So
you
can
see
that
the
total
down
at
the
bottom,
counting
the
homeless
shelter,
is
2576
at
30
ami
615
at
50,
ami
and
212
at
80.
Ami.
A
And
that's
all
we
have
are
there.
I
think
I
may
have
heard
one
other
question.
Is
there
any
other
questions
or
comments.
Q
Jessica,
I
just
want
to
say
about
the:
we
don't
talk
that
much
about
the
demonstration
dollars
and
what
they
went
for,
but
we
used
them
to
preserve
the
cold
weather,
shelter
downtown.
As
you
know,
it's
getting
called
out
and
we
couldn't
have
made
that
work
happen
at
action
housing
without
these
funds
and
it's
going
to
be
done
in
a
week
just
in
time
for
the
winter
season
and
without
the
housing
opportunity
fund.
I
don't
know
what
would
have
happened.
Q
I
think
a
lot
of
people
who
sleep
there
would
have
ended
up
on
the
streets,
so
just
a
little
story
for
you
guys
about
how
important
these
we
lose
the
to
the
projects
that
they're
funding,
but
that's
something
that
we
did
at
the
housing
opportunity
fund.
So
I
think
we
should
feel
good
about
that.
P
P
D
Yes,
this
is
derek.
I
think.
Lena
brings
up
a
good
point.
I
just
want
to
piggyback
on
that.
We,
I
think
from
a
marketing
perspective.
We
should
be
you
know,
thinking
about
ribbon
cuttings
and
other
other
things
that
that
all
of
these
funds
support
it.
So
you
know
that
really
that
message
can
get
out
that
this
program
is
making
a
difference.
So
we
should
just
take
a
more
you
know,
concentrated
effort
to
celebrate
more
of
the
wins.
I
Yeah
yeah,
maybe
we
could
even
have
a
little.
I
know
we
kind
of
at
the
beginning,
say
this
money,
loans
closed
or
dah-dah-dah-dah,
but
it'd
be
nice
to
maybe
have
some
grantees
come
back
and
share.
You
know
or
share
who's,
benefiting
that'd,
be
cool
yeah.
No.
L
It's
funny
that's
very
similar
joanna's.
The
point
I
was
going
to
make,
which
is
one
of
the
questions
that
we
got
when
the
we
participated
on
as
a
housing
opportunity
fund
on
the
calls
for
community
solutions
with
the
forbes
funds,
was
how
we're
reaching
back
to
program,
participants
and
people
who
have
benefited
from
the
program
in
a
number
of
different
ways
and
getting
their
feedback
and
input.
L
L
I
know
we'd
like
to
value
the
confidentiality
of
folks
who
are
using
the
program,
but
how
we
might
want
to
think
about
strategically
reaching
back
out
to
folks,
so
that
we
can
make
sure
that
we
are
touching
the
end
user
in
a
way
that
we
that
we
want
to
and
that
they
felt
was
beneficial
and
maybe
eliminate
any
bumps
from
the
process
that
are
unnecessary.
A
Great,
absolutely
we
can
talk
about
that.
I
know
in
the
past
the
ura
sometimes
has
done
some
calls
to
some
of
our
previous
clients.
Just
to
you
know
see
what
their
customer
experience
was
like
and
so
forth.
So
we
could.
We
can
re-look
at
at
doing
that.
Also
when
we
did
the
roofathon
we
we
did
have
a
few
homeowners
that
were
just
so
incredibly
happy
and
they
offered
to
do
some
press
and
so
forth.
A
For
us-
and
you
know
we
can
probably
ask
some
folks
the
next
time
the
agenda
is
shorter
to
come.
Do
you
know
a
presentation
here?
We
can't.
We
absolutely
can't
require
it
due
to
confidentiality
issues,
but
there
are
some
folks
that
are
are
very
happy
to
share
their
stories.