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From YouTube: Meet The People: Laura Drogowski
Description
On the episode of Meet The People, learn about OCHS Manager Laura Drogowski, how she is getting this new office started, and what infamous movie character she can best imitate.
A
Hello,
everyone
welcome
to
another
edition
of
meet
the
people.
My
name
is
david
feiner,
I'm
the
communication,
technology
manager
in
the
city
of
pittsburgh's,
department
of
innovation
and
performance,
and
today,
on
this
edition,
we
have
one
of
my
absolute
favorite
people
in
the
entire
city
county
building,
willing
to
sit
down
and
talk
with
me
about
technology
in
her
field.
Everyone
please
welcome
laura
dragowski.
B
A
A
Goes
before
you
continue
with
that
laura
for
those
that
may
not
know
has
recently
been
named
the
manager
of
the
new
office
of
community
health
and
safety,
that
is
a
new
office
for
the
city
of
pittsburgh.
But
before
we
get
to
that
point
laura,
why
don't
you
for
those
that
don't
know
you
or
aren't
aware
of
your
work?
Why
don't
you
give
us
a
little
bit
of
background
where
you're
from
how
did
you
get
here
and
what
it
is
you're
doing
in
this
new
office.
B
Absolutely
so
immediately,
prior
to
the
new
role
that
I've
taken
on,
I
was
the
critical
communities
manager
in
mayor
peduto's
office,
and
that
role
served,
I
think,
as
an
opportunity
to
provide
a
bridge
between
human
services,
social
services,
public
health,
related
services
across
the
region
with
the
city
government
and
the
constituency,
and
residents
of
this
of
this
wonderful
city
of
pittsburgh.
B
In
particular,
we
identified
that
public
safety
professionals
are
very
often
engaged
in
encountering
situations
that
don't
meet
their
training
and
that
they
are
are
being
called
to
address
because
they
are
available.
24
7.,
when
you
call
9-1-1
a
police
officer,
will
show
up
a
medic
will
show
up
a
firefighter
will
show
up,
so
it
was
using
the
public
safety
infrastructure
as
a
safety
net
when
other
services
were
closed
or
when
other
services
couldn't
meet
the
needs
of
our
community
members,
and
so
that
was
the
role
that
I
played
in
the
mayor's
office.
B
But,
prior
to
joining
the
city,
I
worked
for
a
upmc
ge,
joint
venture
working
to
make
technology
work
for
people
from
a
diagnostic
perspective,
so
in
particular
it's
the
field
of
pathology.
So
it's
the
diagnosis
of
disease
and
other
processes
through
microscopic
analysis,
lots
of
words
to
say
people
who
are
very
brilliant,
who
look
at
glass
slides
and
try
to
understand
why
something's
happening
in
your
body
that
you
don't
expect.
But
the
challenge
of
course
was
one
of
diagnostic
equity.
B
If
you
lived
in
a
region
where
you
had
access
to
sub-specialists-
and
there
were
a
lot
of
them,
you
could
get
an
appointment
quickly.
You
could
get
your
tissue
looked
at
quickly
and
you
could
get
it
looked
at
by
someone
who
was
really
expert
in
doing
that
work.
B
So
we
wanted
to
make
sure
that
that
opportunity
was
available
for
everyone,
irrespective
of
where
you
lived
and-
and
you
know
hopefully,
irrespective
of
what
your
insurance
is
and
what
coverage
you
have
and
if
you
have
it
at
all,
and
so
I
worked
on
negotiating
and
working
with
the
fda
to
develop
clinical
trials
and
working
with
the
providers
themselves
to
understand
how
they
use
the
current
tools
they
had.
B
I
also
had
the
great
privilege
and
continue
to
of
working
with
an
organization
called
prevention
point
as
a
volunteer
and
a
board
member
making
sure
that
people
who
use
drugs
have
access
to
sterile
supplies
and
can
access
resources
like
case
management
and
substance,
use
treatment
when
it's
appropriate
and
also
have
access
to
things
like
naloxone
or
narcan,
which
can
reverse
an
over
overdose.
So
I've
had
a
a
lot
of
really
enriching
experiences.
A
So
correct
me:
if
I'm
wrong
and
I'm
usually
wrong,
but
what
you
just
described
as
your
work
history
is.
You
are
a
really
smart
person.
B
You
know
that
cliff's
notes
are
hard
for
me,
but
I'll
try,
so
the
office
of
community
health
and
safety,
I
think
is,
is
something
that
has
long
been
in
the
making,
not
just
in
the
local
government
here
but
but
nationally,
and
it's
it's
long
overdue.
B
But
the
the
goal
of
the
office
of
community
health
and
safety
is
to
prevent
a
crisis
prevent
harm
for
people.
So
one
of
the
things
we
can
do
upstream,
public
health
interventions,
stabilization
of
individuals
and
their
families,
so
that
public
safety
engagement
is
not
necessary
or
not
occurring.
What
are
the
things
we
can
do
at
the
point
of
crisis
or,
at
the
point
of
a
9-1-1,
call
to
make
sure
that
the
person
who
responds
or
the
group
that
responds
is
the
best
trained
and
supported
to
meet
the
needs
of
that
individual?
B
I
think
one
of
our
officers
said
sometimes
that
officers
get
called
because
a
kid
won't
eat
their
broccoli
and
the
officers
don't
think
they
should
be
in
that
situation.
Nor
do
we
so
who
might
be
a
more
appropriate
person
to
support
that
family
and
and
help
them
to
address
what
must
be
a
really
exhausting
time
and
then
what
are
the
ways
we
help
to
stabilize
people.
So,
after
an
engagement,
we
want
to
make
sure
there
are
our
connections
to
whatever
feel
like
safe
services.
B
Sometimes
those
are
the
traditional
systems
and
sometimes
they're,
not
because
those
traditional
systems
may
have
failed
a
person
they
have
bet,
they
may
have
been
not
accommodating
of
an
individual.
They
may
have
expected
an
individual
to
change
in
ways
that
weren't
weren't
possible,
and
I
think
that
the
sort
of
fourth
piece
of
this
is
what
do
public
safety
professionals
see
all
the
time.
B
We
have
a
lot
of
public
safety
professionals
who
see
a
lot
in
our
community
and
we
need
to
be
able
to
lift
from
them
what
they
understand
and
what
they
see
and
then
apply
that
in
in
ways
to
improve
the
overall
well-being
for
people
in
our
community.
So
it's
really
about.
I
mean
to
be
redundant,
it's
about
the
health
and
the
safety
of
our
community,
and
it
has
to
be
about
how
our
community
is
defining
it.
A
Being
excuse
me
being
the
first
manager
of
a
brand
new
office
that
gives
you
a
lot
of
leeway
to
set
standards
that
you
are
happy
with.
Is
that
a
is
that
an
okay
way
to
explain
what
you're
doing
as
the
first
person
to
do
this
job.
B
I
think
so,
and
I
think
that
maybe
the
the
most
important
priority
is
making
sure
there's
standards
that
the
community
and
that
are
first
responders
are,
are
also
happy
with.
I
think,
because
of
the
pace
at
which
projects
need
to
move
oftentimes.
B
So
I
think
that
this
is
not
about
any
individual.
I
have
the
privilege
of
of
being
in
the
role
that
I
am,
but
I
look
at
it
almost
as
a
a
conduit.
What
are
the?
What
are
the
ways
that
we
can
always
ensure
that
the
people
who
will
be
involved
in
this
office
in
any
capacity
are
the
ones
who
are
setting
the
standards
and
and
that
we're
constantly
transparent
and
we're
thinking
about
things
almost
in
an
agile
framework.
A
B
Something
doesn't
work,
let's
not
wait
until
we've
run
out
of
grant
money
and
we
have
to
put
in
a
report
and
assess
it
and
say
boy
that
was
a
spectacularly
ineffective
tool.
What
are
the
ways
that
we
are,
I
think
self-critical
is
always
a
different,
difficult
term
to
to
say,
but
rather
what
are
the
ways
that
we're
self-reflective
hey?
This
doesn't
seem
to
be
working.
Let's
talk
to
people.
Let's
understand
why
they're
not
entering
information
into
this
database?
Oh
because
this
database
adds
30
minutes
to
their
charting
process.
B
A
So,
in
a
way,
it's
being
more
efficient,
ultimately
being
more
efficient
time,
wise
people-wise
to
so
that
they
are
learning
on
the
job,
but
also
finding
new
and
different
ways
to
do
the
same
thing.
B
Yeah,
I
think
it's
a
you
know.
I
I
can't
say
that
I'm
the
technology
expert
on
this
on
this
discussion,
but
I
think
it's
something
akin
to
human-centered
design.
It's
what
one
of
my
colleagues
called
a
person-first
approach
to
how
we
provide
services
and
care.
You
know
as
a
quick
example,
we
hear
a
lot
about
national
models
around
co-response
and
alternative
response,
and
we're
gonna
learn
so
much
from
them,
because
there's
so
much
good
that
they've
done.
B
But
if
we
picked
up
that
model
and
brought
it
here
and
did
not
talk
to
people
and
account
for
the
differences
locally
in
the
ways
that
people
may
trust
entities
and
have
explored
and
engaged
with
them,
it
won't
work.
You
know-
and
I
think
the
other
thing
is
that
we
want
to
do
something
quickly
right.
B
We
want
to
respond
to
what
is
a
year
of
reckoning
that
this
country
has
done
around
the
way
that
we
have
responded
to
people
who
have
unmet
needs
and
people
who
are
in
crisis
that
in
no
way
have
a
a
criminal
bent,
and
I
think
that
you
know
the
the
part
that
we've
failed
to
realize.
Is
you
can't
just
add
a
social
worker
and
call
it
a
day?
B
You
can't
just
add
one
more
call
line
or
one
more
type
of
professional
that
there's
a
whole
host
of
nuances
and
complexities
that
we
haven't
accounted
for,
and
if
we
want
to
do
this
right
it
it's
it's
gonna,
it's
to
be
a
little
bit
of
a
hill
decline,
but
there's
also
the
the
pieces
that
get
fit
in
that
we
can
do
rapidly.
A
B
Well,
that's
an
excellent
question.
I
think
data
is
essential.
The
ways
that
we
understand
and-
and
I
don't
know
if
maybe
interpolate-
is
the
right
word-
the
anecdotes,
the
experiences
people
have
with
the
the
larger
context
of
how
many
times
are
we
making
these
types
of
responses,
and
where
are
we
making?
These
responses
has
fully
made
the
case
for
why
this
office
should
exist.
You
know,
I
think
there
was
a
something
there
was.
B
You
know
there
was
a
provider
that
required
700
plus
police
responses
in
a
year,
and
I
don't
think
that
that's
a
failure
of
that
provider
and
I
don't
think
that
it's
the
fault
of
the
police
that
they
responded
when
called.
But
I
think
what
we
can
do
is
look
back
at
that
information
and
say
well.
Why?
Why
why,
where
the
police
called
what
are
some
tools
and
and
resources
that
we
can
invest
to
try
to
change
who's
called
how
they're
called
when
they're
called?
B
And
so
even
you
know-
and
I
guess
that
sounds
a
bit
vague,
but
I
don't
want
to
call
it
a
particular
provider,
but
the
the
idea
is
that
we
have
this
abundance
of
data
that
we
can
both
use
to
shape
our
new
response,
but
also
externalize
for
other
partners
to
use.
So
very
recently,
there's
a
vista
member
named
josh
schneider
he's
a
paramedic.
B
He
will
works
very
closely
with
me
as
we're
building
up
this
office
and
will
be
part
of
the
office,
but
josh
developed
an
overdose
dashboard
and-
and
he
did
that
in
partnership
with
thomas
allison
from
inp,
who
I
want
to
also
thank
for
the
excellent
work
they
did.
The
the
thing
is
the
the
the
idea
of
dashboards
isn't
isn't
new
right.
Dashboards
are
extremely
important
ways
to
make
data
accessible
to
people,
but
the
point
is
making
that
data
accessible.
B
B
Have
been
harmed,
and
so
we
need
to
make
that
data
more
readily
available
and
that's
an
accountability
piece
and
it's
an
awareness
piece
so
so
josh
and
thomas
made
this
this
dashboard
and
you
know
right
away
we're
seeing
increases
month
over
month
in
overdoses,
and
if
we
look
back,
we
started
seeing
those
increases
before
the
pandemic,
so
quarter
four
of
2019.
B
So
it's
not
just
the
pandemic
right.
It's
it's
not
just
this
deep
social
isolation
and
sadness
that
I
think
many
people
are
feeling
and
coping
with
in
different
ways.
You
know
it's
it's
also,
and
we
can
curb
this
shortly,
but
it's
also
a
drug
supply
that
is
really
unpredictable
and
lack
of
care
and
access
to
care
that
people
have.
B
So
even
during
the
pandemic,
we've
seen
people
lose
their
insurance
and
their
use
has
recurred
and
they've
gone
from,
maybe
a
medication
for
their
use
to
a
a
substance
that
is
illicit
and
can
be
really
unsafe.
So
we
can
use
that
data
in
lots
of
ways,
but
when
we
have
it
early,
it
gives
us
the
best
chance
of
of
you
know
of
of
trying
to
intervene
now.
B
The
important
thing
is
josh
goes
into
our
ems
charts
and
pulls
that
data
out
manually
and
he
has
to
go
through
narratives
and
he
has
to
look
at
what
medics
are
seeing
on
scene.
Now
we
can't
impose
on
medics
to
do
more
charting.
My
understanding
is
that's
already
a
huge
burden,
but
at
the
same
time
we
have
a
person
whose
job
is
to
go
read
back
through.
B
So
there's
got
to
be
this
idea
of
what
are
the
ways
that
we
make
this
kind
of
information
easily
mined
and
externalized
such
that
it
doesn't
require
this
manual
work,
and
that
I
think
is
where
technology
has
is
where
it's
where
we
need
to
be
with
it
right.
Is
that
the
the
experiences
the
observations
are
are
useful
and
can
be
made
useful
to
the
public
quickly.
A
You
were
talking
about
data
and
accessibility
and
the
the
length
of
time
for
studies
to
be
done,
and
I
always
remember
the
highway
project
done
in
my
home
city.
They
did
a
five-year
traffic
study
before
they
did
the
big
dig,
which
was
a
15-year
14
billion
dollar
over
budget
highway
project
and
by
the
time
the
tunnels
and
the
bridges
were
all
built.
The
traffic
numbers
were
20
years
old
and
it
didn't
help
not
to
mention
there
were
a
lot
of
boston
drivers
on
the
new
roads.
A
So
the
next
question
about
technology
is
so
how
do
we?
How
are
you
at
this
point
taking
the
information
that
you
have
and
putting
it
into
practice?
I
guess
is
a
way
to
ask.
B
Yeah,
I
think
I
think
that's
well.
The
short
answer
is
we're
continuing
to
work
on
it.
I
think
that
that
part
of
it
is
trying
to
understand
like
the
new
and
different
ways
that
we
can
elicit
information
from
people
and-
and
you
know,
I
also
think,
above
all
things,
people
matter-
the
people,
you
hire
the
people
who
interview
you
for
this
show,
but
generally
people
are
the
ones
who
matter
too.
So
I
think
I
always
want
to
be
clear
that
data
is,
you
know.
B
The
hard
numbers
are
very
much
informed
by
the
narrative,
the
experience
that
people
have
and
we
have
to
have
that
balance.
But
but
that
being
said,
I
mean
we're
using
the
engage
pittsburgh
platform
which
actually
we
haven't
launched
that
yet,
but
we
will
be
by
the
time.
I'm
sure
this
airs
to
try
to
understand-
and
this
is
a
a
newer
initiative
that
we're
working
on-
how
do
how?
B
What
makes
what
helps
people
to
feel
safe
and
there
are
already
leaders
in
our
communities
who,
whenever
someone
feels
like
something,
isn't
going
well,
it's
not
an
emergency.
You
don't
need
to
call
9-1-1,
maybe
not
yet,
but
you
want
to
talk
to
someone
who
knows
things.
There
are
already
community
leaders
who
know
that
and
in
their
leaders
in
non-traditional
sense,
they're,
not
necessarily
elected
they're,
not
necessarily.
B
Engage
to
understand
what
people
consider
to
be
safe
and
how
we
can
support
them
and
being
true
community
health
and
safety
leaders,
which
is
the
you
know,
a
large
portion
of
this
office,
so
that
engaged
platform,
I
think,
has
also
helped
us
to
deal
with
the
complexities
of
trying
to
elicit
information
from
from
the
community
during
a
pandemic.
So
how
do
we
be
safe?
But
how
do
we
get
that
information?
I
know
we
talked
about
dashboards,
but
we
want
to.
We
want
to
keep
pushing
that
externalization
of
data
and
transparency.
B
I
think
there's
been
really
great
work
by
dr
heath
johnson,
who
works
with
the
analytics
bureau
and
the
police
to
try
to
continue
to
make
that
information
available
to
the
public.
I
think
that
transparency
is
is
very
critical.
B
I
think
that
other
ways
that
we
anticipate
using
technology
are
ways
that
we
can
hopefully
help
to
get
information
from
medics
from
firefighters,
from
police,
from
their
charting
from
their
reporting
that
doesn't
require
them
having
a
new
app
or
a
new
tool,
huge
issue
right
as
if
you're
already
having
to
chart
in
this
I
mean
we
see
it
in
healthcare,
where
you
have
three
different
systems,
you
have
to
put
the
information
into
and
they
don't
talk
to
each
other.
We
don't
want
that
right.
B
So
we've
had
wonderful,
enterprising
partners,
who've
wanted
to
bring
in
new
apps
and
we
have
to
say
wait,
but
what?
Let's
think
about
the
the
people?
So
I
think
I
think
we
we
don't
know
how
that's
that
gets
done.
I
think
that
we
will
look
to
really
great
experts
to
do
it,
but
we
do
know
that
we
need
to
understand
the
human
experience
far
better.
B
Oh
well
probably
like
most
people
in
every
every
possible
way.
I
think
that
the
first
thing
is
a
lot
of
the
way
that
I
learned
was
to
talk
to
people
who
did
the
work.
B
Talk
to
people
who
had
the
most
intimate
and
deep
experiences
with
with
struggle
with
failures
of
systems,
with
successes
of
systems
all
of
those
things,
and
that
might
mean
physically
going
into
areas
where
people
lived
outside.
You
know
in
the
most
respectful
way
and
a
lot
of
meetings,
a
lot
of
in-person
meetings,
because
I
think
looking
people
in
the
eye
not
through
a
screen,
although
this
is
lovely,
is,
is
important
too.
So
I
don't
know
funny.
B
I
had
never
turned
my
camera
on
on
a
zoom
meeting
until
the
pandemic
hit,
and
it
took
me
a
couple
weeks
to
even
do
that,
because
you
know
it's
a
strange
thing
looking
at
yourself
in
the
in
the
zoom
world,
but
that
you've
been
I've
been
able
to
adapt
to.
How
do
we?
B
How
do
we
elicit
information
from
people
in
so
much
as
how
do
we
elicit
it
from
people
who
are
in
formal
structures,
and
we've
lost
a
lot
of
information
that
we
could
have
potentially
been
able
to
get
directly
from
individuals
who
don't
have
access
to
this
kind
of
technology?
B
They
don't
have
a
phone,
they
don't
have
an
ipad,
they
don't
have
internet
service.
I
think
there
have
been
a
lot
of
extremely
excellent
attempts
and
work
to
to
change
that
partners
are
making
telehealth
available.
That's
huge-
and
I
am
so
hopeful
that
that
will
sustain
beyond
the
pandemic
and
the
resources
and
funding
will
as
well,
because
that's
low
barrier
people
who
can
use
those
tools
don't
have
to
get
on
multiple
buses
and
sit
in
waiting
rooms.
They
can
get
access
to
a
physician,
a
nurse.
You
know
another
healthcare
provider.
B
I
don't
this
office
wouldn't
exist.
I
don't
think
without
the
pandemic,
because
it
laid
bare
the
deep
inequities
that
our
communities
face,
whether
it's
you
know,
food
security,
housing,
security,
access
to
health
care.
This
pandemic
has,
I
think,
really
shown
people
who
the
haves
and
have-nots
are,
and
those
disparities
have
just
deepened.
So
one
of
the
rfps
that
we
were
fortunate
to
put
out
early
on
in
the
pandemic
in
partnership
with
allegheny
county
through
some
hud
funding,
was
a
new
program
that
does
homelessness,
outreach
and
co-response,
with
with
our
first
responders.
B
Our
first
responders
have
been
asking
for
this
help
for
a
really
long
time,
so
this
is
something
that
they
welcome
the
opportunity
to
do
so.
We
put
this
out
and
oh
gosh,
I
should
know-
probably
april
or
may-
and
the
rfp
intended
to
cover
about
half
the
city.
Initially,
we
hope
to
move
that
to
a
full
city
coverage
and
beyond.
For
this.
B
You
know
whole
concept
of
we
don't
want
to
have
things
in
city
that
we
don't
have
elsewhere,
but
the
idea
is
that
there's
relationship,
building
people
who
are
very
well
trained
supported,
are
able
to
go
out
regularly,
engage
with
individuals
who
maybe
haven't
been
able
to
work
with
formal
systems
or
just
don't
know
about
them,
because
it's
pretty
hard
to
know
about
these
things
to
help
to
get
them
connected
with
whatever
resources
they
identify,
that
they
need
and
help
to
move
them
into
safer,
more
stabilized
environments.
B
So
we
put
that
rfp
out
because
of
the
pandemic.
It's
something
we
had
always
wanted
to
do,
but
we
wouldn't
have
had
the
funds
to
do
it.
So
I
think,
that's
probably
the
first
initiative
of
this
office
even
predating
the
office,
and
it
also
is,
is
really
our
first
initiative
around
city-driven
co-response,
which
is
very
much
the
spirit
of
this.
This
office
is
to
help
people
where
they
are
to
meet
their
needs,
as
they
define
them
and
to
not
have
a
kind
of
very
rigid
prescriptive
system
around
that
response.
B
So
it's
the
pandemic
has,
I
guess,
in
a
way,
pushed
us
as
city
governments
in
this
new
office
and
across
the
country,
to
move
more
quickly
and
to
change
what
we're
doing,
because
it's
abundantly
clear
that
a
lot
of
what
we're
doing
hasn't
been
working
so
and
then
you
know,
of
course,
george
floyd's
death,
I
think,
was
the
the
you
can't
not
acknowledge
that
that
fundamentally
shifted.
B
I
think
the
way
that
lots
of
people
understood
the
public
safety
system
and
the
needs
of
community
members
and
structural
and
systemic
racism
in
our
in
our
society.
So
both
events,
while
extremely
catastrophic,
I
think,
also
inspired
some
changes
that
are
still
going
and
hopefully
will
go
on
for
a
long
time.
A
In
a
perfect
world
budget,
isn't
a
an
issue?
Amount
of
people
isn't
an
issue.
What
are
some
of
your?
I
mean
you
said
you
were
interviewing
for
some
of
the
positions
in
your
office.
A
What
are
some
of
perfect
world
wants,
needs,
desires
for
the
office
of
community
health
and
safety.
B
To
it,
so
I
think
the
first
thing
is
to
not
reinvent
systems
yeah,
we
don't.
We
don't
have
a
limitless
budget,
but
even
if
we
did,
there
are
things
that
are
working,
there
are
organizations
and,
first
and
foremost,
there
are
peop.
There
are
people
who
do
this
work
really
really
well,
we
need
more
of
them.
We
need
to
pay
them
better
and
we
need
to
support
them
better.
I
think
you
know
this
is
I
don't
know.
B
Maybe
this
is
a
strange
thing
to
say
on
this
show,
but
I
always
think
there's
something
odd
about
the
fact
that
we
can
pay
people
who
do
analysis
of
this
information
more
than
we
pay
the
people
who
do
the
work.
So
I
you
know,
I'm
always
a
a
true
believer
that
that
people
who
who
do
the
direct
service
work,
are
some
of
our
most
excellent
human
beings
in
society
and
full
disclosure.
B
My
mother's
a
teacher,
so
I
I
come
from
a
a
household
where
I
I
believe
that
that's
really
really
important
work,
so
I
I
think,
if
yeah
I'm
having
trouble
even
conceptualizing,
the
idea
of
no
budget
or
no
no
budgetary
limitations.
A
B
B
You
know
how
many
hoops
must
a
person
jump
through
and
how
many
lines
must
they
wait
in
to
get
this
simple
thing
and-
and
maybe
in
some
ways-
I
I
I
said
this
on
another
talk,
but
I
was
thinking
about
this
recently
many
people
who
are
looking
to
access
the
vaccine
are
very
frustrated
because
they
can't
and
sometimes
it's
technology
limitations,
but
but
some
of
those
people
who
can't
access
it
are
very
used
to
getting
things
right.
B
They
have
good
insurance
and
they
have
jobs
that
afford
them
that
insurance
and
they
have
a
car
and
there's
a
lot
of
access-
and
you
know,
maybe
one
might
say,
there's
even
privilege
and
now
all
of
a
sudden
people
who
are
accustomed
to
getting
things
aren't
and
they
feel
very
frustrated
and
then
they're
having
to
sign
up
on
10
different
websites
and
check
all
the
time.
And
it's
this
constant
state
of
stress
and
it's
not
right.
It's
not.
B
I
don't
know
some
sort
of
documentation
that
you
then
need
to
show
to
six
other
people
to
get
something,
and
I
think
that
the
the
point
is
that
there's
a
lot
of
indignity
that
we
may
not
personally
have
to
experience
that
people
who
don't
have
things
do,
and
so
I
would
perfect
world
I'd
like
to
see
that
we
remove
that
that
we
remove
barriers
to
access.
B
That's,
not
necessarily
in
the
purview
of
this
office,
but
we
want
to
do
that
advocacy
and
we
want
to
take
that
on
on
our
side
as
much
as
possible.
I
think
another
really
important
thing
is
to
prevent
trauma
prevent
harm
right.
B
So
we
want
to
have
the
right
person
respond
to
a
thing,
and
sometimes
that's
going
to
be
an
officer,
and
sometimes
it's
going
to
be
a
medic,
and
sometimes
it's
going
to
be
a
fire
fighter,
and
sometimes
it's
not,
but
the
best
thing
you
know
what
is
it
the
ounce
of
prevention
is,
is
worth
a
pound
of
cure
or
something
like
that.
What
are
the
ways
that
we
prevent
these
things
from
happening?
B
So
what
are
the
ways
that
we
make
sure
that
people
have
access
to
health
care
and
access
to
food
and
that
if
there
is
some
impending
eviction
or
removal
from
a
household
that
we
don't
let
someone
become
homeless
before
we
help
them?
I
mean
how
how
crazy
that
it's
like.
We
have
to
demonstrate
that
someone
suffers
before
they,
they
don't
have
to
suffer
anymore.
B
So
what
are
the
ways
we
prevent
suffering
and
we
prevent
trauma-
and
you
know
I
can
think
of
of
of
some
lighter
examples-
certainly
not
lighter,
but
but
maybe
less
less
comprehensive,
where
we
know
that
there
was
a
during
the
summer
there
weren't
guarded
swimming
pools
and
kids
weren't
necessarily
getting
swimming
lessons.
But
it's
hard
and
kids
swim
in
baby
pools
and
then
maybe
an
open
people
swim
in
open
water
and
you
can
drown
in
all
of
those.
B
And
one
of
our
medics
said,
my
goodness:
I
don't
want
to
have
to
respond
to
those
drownings,
his
name's
simon
taxel,
and
he
just
said
we
have
to
do
something
we
have
to
get
the
word
out
that
you
know
this
is
the
these
are
the
situations
in
which
you
can
drown
and
parents
who
are
already
under
extreme
pressure.
We
do
want
to
encourage
that
vigilance
when,
when
young
people
are
in
a
baby
pool
because
they
can,
you
know,
fall
in
and
stop
breathing
and
so
that's
the
kind
of
stuff.
B
We
also
want
to
do.
What
are
the
ways
that
we
preempt
these
harms
we
want
to,
as
I
said,
stabilize
after
so
if
someone
falls,
maybe
an
older
adult
falls
in
the
shower
and
her
is
harmed
and
is
transported,
but
comes
home
to
the
same
exact
household,
no
security
or
shower
bars,
nothing
else.
Well,
dang.
What
do
we
think
is
going
to
happen?
B
B
I
guess
the
way
we're
describing
it,
but
we
want
to
elevate
those
ideas
like
simon's
idea,
where,
when
an
officer
a
medic
or
a
firefighter
says,
I'm
really
concerned
about
this
particular
thing
happening
and
blowing
up
that
we
preempt
it
and
we
preempt
it
in
partnership
with
public
health
entities
like
the
health
department
and
the
school
of
public
health
at
pitt,
and
that
we
do
our
part
too,
to
support
our
public
safety
professionals
and
our
community
members.
You
know,
I
I
think
we
need
things
like
transport
that
is
trauma
informed,
so
oftentimes.
B
You
know
the
city
has
transport
capacity,
we
have
police
cars
and
we
have
ems
trucks
or
ambulances.
We
have,
you
know
fire
trucks
so
that
they're
not
transporting
patients
so
often,
but
we
need
transport,
that's
that's
meant
for
whatever
someone
needs.
So
if,
if
someone
needs
to
go
to
a
mental
health
facility,
we
need
something
that
resembles
the
kind
of
trauma-informed
environment
that
that
will
support
them.
So
we
need
to
think
about
not
putting
that
on
police.
B
You
know
not
having
police
transport
someone
in
the
back
of
a
police
car
who's
in
a
mental
health
crisis.
What
a!
What
a
baffling
thing
really
is
that
someone
who
has
a
health
health
issue
is
not
is,
is
being
transported
into
police
car
because
there's
some
perception
that
they're
dangerous,
so
so
a
lot
of
things.
I
think
that
it's
examining
the
systems
and
the
continuum
at
every
level.
B
It's
prevention,
it's
it's
intervention
and
its
stabilization,
and
I
think
it's
also
recognizing
what
some
of
our
first
responders
see
on
a
on
a
somewhat
regular
basis,
which
is,
I
think
the
word
would
be.
Horrendously
traumatic
people
have
to
see
things
that
are
really
difficult
to
for.
For
many
of
us,
including
myself,
to
imagine
seeing
and
there's
many
ways
that
people
cope
with
it,
but
also
supporting
those
individuals
who
have
seen
that
and
making
sure
that,
when
they're,
not
okay,
they
can
tell
us
they're,
not.
B
Okay,
so
those
are
some,
you
know
low
low
hanging,
fruit,
no
just
kidding.
Those
are
our
major
things,
but
we
also
want
to
learn
from
what
people
already
know
so
that
we
aren't
trying
to
reinvent
things
ourselves.
B
A
B
Trying
to
keep
it
together
but
yeah,
I
don't
think
I've
had
a
ton
of
free
time
in
the
last
year.
A
A
First
question
is:
what
is
the
best
coveted
mask
that
you
have
seen
or
worn.
B
A
A
B
Yes,
it
was
the
most
surprising,
that's.
A
B
A
That's
true
recently
my
wife
got
me
from
a
very
popular
show
online,
a
mask,
and
it
says
you
david
and
not
only
that
but
a
t-shirt
that
says
it
many
times
but
yeah.
She
didn't
like
my
hannibal
lecter
mask
so
I
started
wearing
that
you.
B
Did
what
is
it
it's?
It's
I
ate
his
liver
with
some
fava
beans
and
a
nice
can.
A
Exactly
yeah
yeah
you
did
that
really!
Well,
maybe
too
well
do
you
have
do
you
have
a
hidden
talent,
something
that
even
some
of
your
closest
friends
don't
know
about
you,
something
that
you
can
do
that?
No
one
knows
about.
B
Lazarus
or
you
know
it's.
B
Well,
I
do
find
a
great
deal
of
satisfaction.
You
know
when
there's
not
a
pandemic
and
going
to
the
cheapy
shelves
at
the
store
and
trying
to
get
the
you
know
the
most
bargain
basement
pla
plants
gosh.
I
don't
I
don't
know.
I
think
my
my
mother
would
say
I
have
a
a
hidden
or
not
so
hidden
talent
to
fill
every
space
in
a
room
with
piles
of
papers.
A
B
Don't
know
if
that's
a
talent,
it's
certainly
not
a
skill,
but
it
is
something
that
I
I've
done
and
the
pandemic
has
not
helped
with
that.
There's
like
a
lot
of
leaning
towers
of
pisa
paperwork
in
my
apartment.
I
have
to
think
on
it.
I
don't
know
that
there's
anything
particularly
hidden
and
interesting,
but
stay
tuned.
A
My
I
have
learned
my
hidden
talent
during
the
pandemic,
especially
is
taking
naps
with
my
dog.
A
B
B
Well,
she
started
the
pandemic
a
bit
smaller
than
she
is
now
I'd,
say:
she's
put
on
a
few
pounds
because
she's
she
she
hasn't
gotten.
A
B
As
much
exercise,
she's
needed
I'd,
say
she's,
probably
about
eight
pounds,
my
cat
before
that
started
at
17.,
I
found
her
in
lawrenceville
and
and
she
got
all
the
way
down
to
like
11,
but
the
pandemic
also
was
not
particularly
kind
to
her
health,
so
she's
she's
convalescing
at
my
parents
house,
which
has
a
yard.
So
I
don't
know.
I
think
it's
soon
to
come,
that
this
other
cat
may
have
to
spend
some
time
there
too.
For
for
overall
health
reasons.
B
No,
no,
I
don't
I
don't
have.
I
don't
have
a
like
a
world
record
holding
a
cat,
but
okay,
it
is
a
little
bigger.
I
think
than
the
vet
would
like
them
to
be,
but
they
seem
to
be
pretty
happy.
So
I
think
that's
what
matters!
Okay,
yeah.
A
B
I
had
heard
from
so
many
people
that
I
should
watch
it
and
david.
I
think
you
and
I
may
have
watched
it
at
similar
times
and
I
couldn't
get
through
the
first
few
episodes
and
and
then
I
did
and
then
it
was
just
all
over
from
there.
It
was.
I
don't
know
how
you
felt
about
that
show,
but.
A
A
Gloriously
laughing,
yes,
I
I
had
the
the
sign
episode.
I
believe
it
was
the
third
episode.
Yes,
I
yeah
I
I
think
I
got
up
and
walked
away
for
a
couple
of
minutes,
because
I
had
to
contain
myself.
A
B
Pretty
excellent
so
yeah
I
I
did.
I
did
watch
that
I
would
it
was
very
light.
It
was
very
nice
to
watch.
A
B
You
know,
I
think,
had
a
you
know.
I
watched
like
the
the
commentary
or
whatever
after
and
you
don't
realize,
like
everything
you
know,
life
is
hard
for
a
lot
of
people,
but
there
are
plenty
of
people
whose
mere
existence
and
and
what
they
experience
every
day
is
just
so
fraught
with
with
stigma
and
discrimination.
And
so
I
think
that
this
was
a
an
opportunity
for
people
to
not
have
to
watch
a
show.
B
A
A
B
Everything
else
was
generalizable.
A
B
Well,
I
would
say:
there's
a
a
few
that
I
have
attempted
that
haven't
been
particularly
impressive.
I
have
been
trying
to
do
spinning.
B
I
I
got
really
passionate
about
it
for
a
while,
and
I
think
I
kind
of
gave
myself
some
sciatica,
so
that
was
too
passionate,
although
you
know
plugged
to
alexandra
bood
who's
the
victim's
assistance
coordinator
in
public
safety.
She,
if
you
want
to
consult
with
someone
about
spinning
she's,
a
good
person
to
talk
to
she's,
really
excellent,
so
that
was
a
you
know,
kind
of
a
failed
attempt.
Although
I'm
getting
back
on
the
bike,
some
insect
pinning,
which
is
something
I
did
in
high
school.
B
So
maybe
that's
what
you
were
fishing
for,
or
something
in
the
in
that
last
question,
but
trying
to
go.
I
think
insects
are
really
fascinating
and
beautiful,
and
so
these
are
already
deceased,
insects,
ethically
and
trying
to
pin
those
up.
But
I
haven't
been
particularly
impressed
with
my
handiwork
there
late
night
crocheting,
I
have
made
some
easter
bunny
treat
bags
some
scarves
for
the
holidays.
B
None
of
it's
particularly
impressive,
but
I
haven't
made
bread,
so
I
can't
say
that
I
have
accumulated
an
enormous
number
of
plants.
Okay,
so
that's
been
a
little
bit
alarming
because
I
live
in
an
apartment
and
I
think
fairly
soon
the
plants
are
going
to
take
over.
So
no
no,
no
new
passions,
but
maybe
this
exacerbation
or
that's
a
negative
word.
Maybe
this
enhancement
of
existing
ones.
That's.
A
Fair
yeah,
my
son
and
I
I've
really
enjoyed
my
son
and
I
have
been
listening
to
a
lot
of
kid-friendly
stories
about
adult
events,
and
one
of
them
is
called
rivals
and
it's
the
one
we
listened
to.
The
other
day
was
between
muhammad
ali
and
joe
frazier.
Another
one
was
nikola
tessa
tesla,
westinghouse
yeah.
A
A
lot
of,
and
they
it's
not
just
a
one
person,
reading
a
script,
it's
being
acted
out
by
a
lot
of
people
and
there's
a
lot
of
sarcasm
and
he's
getting
to
an
age
where
sarcasm
is
big.
So
I'm.
A
It
yeah
honestly,
it
kind
of
is
and-
and
we
just
started
listening
to
one
called
scoundrels
of
the
world
which
is
about
pirates
and
it
had
a
whole
thing
about
what
our
pirates
and
had
and
they
made
a
joke
about
the
pittsburgh
pirates
which
was
really
funny
because
he
wouldn't
have
gotten
it.
If
we
didn't
live
here
so
yeah
I've
really
enjoyed
listening
to
these
stories
with
him.
That's
my
newest.
A
110
billion
is
not
a
number,
as
he
tells
me
many
times.
It
was
a
lot.
It
was
over
seven
thousand
pieces
and
it
took
us
30
30
days,
32
hours,
something
like
that.
Oh.
A
B
A
Nice,
why
is
this
so
stressful?
I
I
don't
want
to
think
about
him
driving,
yes,
okay,
fair.
B
A
I'll
I'll
reserve
that
pleasure
for
you
so
bringing
those
are
the
four
questions:
okay,
bringing
it
back.
If
anybody
has
any
questions,
issues
problems
concerns
anything
they
want
to
know
about
the
office
of
community
health
and
safety.
How
can
they
get
those
questions
answered.
B
Sure
so
we
have
an
email
address.
It
is
o
c
h
s,
p
g
h,
so
ochs
is
office
of
community
health
and
safety
pgh
pittsburgh
at
pittsburghpa.gov.
B
So
if
you
type
in
ochs
as
a
city,
employee
it'll
likely
populate
it
for
you,
but
also
you
know,
the
mayor's
office
can
always
refer
you
down
to
us
as
well,
and
I
say
down
to
us
because
we
are
getting
our
office
space
ready
and
once
everybody
is
vaccinated
and
safe,
we
will
be
occupying
a
space
on
the
fourth
floor
and
we
hope
that
when
that
happens,
we'll
be
able
to
bring
people
into
the
office
to
meet
with
us
and
talk
about
their
needs
and
and
hopefully
also
see
you
all
out
in
the
community
to
better
understand
how
you
know
we
can
support
you
and
do
better.
A
Well,
laura!
Those
are
all
the
questions
I
have.
I
want
to
thank
you
for
taking
the
time
to
be
on
meet
the
people.
I'm
sure
that,
as
you
continue
on
your
work,
you
will
make
us
all
look
bad
with
how
great
you
are,
and
I
I
really
appreciate
you
giving
us
this
information
and
giving
us
a
chance
to
tell
how
government
and
technology
intersect.
B
David,
thank
you.
I
will
always
remember
that
you
when
we
started
doing
overdose
prevention,
training,
you
and
your
staff
were
some
of
the
first
who
wanted
to
make
sure
that
they
knew
how
to
use
naloxone.
B
I
think
you
all
represent
the
best
of
what
the
city
government
can
do,
which
is
care
for
people
make
sure
that
they
understand
information,
that
it
is
accessible.
And
I
appreciate
you
giving
me
the
opportunity
to
do
this
and
I
certainly
will
work
very
hard
and,
as
will
the
staff
to
make
sure
that
we're
we're
making
the
city
proud
and
meeting
the
needs.
A
That's
cool
well,
thank
you.
The
viewer
at
home
for
taking
the
time
to
watch,
meet
the
people,
and
we
will
see
you
next.