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From YouTube: This Week in Ames
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A
B
Well,
I'm
the
public
safety
quality
assurance
coordinator.
What
I
do
is
I
analyze.
Our
dispatch
calls
I
primarily
look
at
some
of
our
calls
for
ambulances.
Our
medical
related
calls
and
I
kind
of
take
a
look
at
what
the
dispatchers
are
doing,
what
instructions
they're
giving
and
what
we
could
do
better
to
provide
better
service.
I
came
on
I
had
a
lot
of
interest
in
EMS
I
have
some
training
as
a
emt
I
have
some
training
as
a
dispatcher?
B
A
In
ames
we
have
just
I
mean
what
people
would
know
about
is
dispatching
when
people
dial
911
or
into
the
dispatch
center.
You
are
basically
logistics,
but
also
dispatching
can
go
this
sort
of
second
level
into
medical
dispatch,
which
is
when
people
call
in
to
get
assistance,
you're
actually
talking
them
through.
Perhaps
a
medical
emergency
before
paramedics
arrived
on
scene,
that.
B
Is
absolutely
right
and
that's
one
of
the
great
things
about
this
new
medical
priority
dispatch
system
is.
It
allows
us
to
give
a
number
of
different
instructions
for
many
different
situations,
giving
life-saving
on
scene
care
that
is
incredibly
important,
because
some
of
these
more,
these
more
dangerous
calls
can
be
affected
by
your
interaction
with
the
patient
in
seconds.
So
it's
very
important
that
these
dispatchers
can
give
this
information
as
soon
as
possible.
We're
also
providing
responders
with
the
most
accurate,
up-to-date
information.
So
when
they
get
on
scene
they're
going
to
hit
the
ground
running
so.
A
Somebody
calls
in
they've
they've
noticed,
maybe
they're
in
a
restaurant
or
a
place
where
there's
a
lot
of
people.
Maybe
there's
somebody
unconscious
when
they're
calling
in
to
you
you're
having
them
sort
of
assess
the
situation
and
give
them
the
information
back
and
then
you're
giving
them
instruction
on
what
to
do
exactly.
B
Right
as
a
caller,
they
need
to
be
prepared
to
be
our
eyes
and
ears.
We
need
to
first
assess
the
patient
and
assess
the
scene.
We
need
to
make
sure
there's
no
dangerous
situations
that
our
paramedics
are
going
to
be
walking
in.
On
and
foremost,
they
need
to
be
prepared
to
help
the
patient
as
soon
as
they
possibly
can.
In
some
cases
the
color
needs
to
act
as
the
patient
care
person.
You
know
they
need
to
be
the
one
to
provide
these
interventions.
It's
incredibly
difficult.
A
B
That
was
actually
originally
how
we
had
things
done,
you
would
call
in
and
we
would
simply
dispatch
the
paramedics.
The
problem
with
that
is
in
the
chain
of
survival.
This
stuff
last,
this
stuff
can
take
seconds.
Brain
damage
can
occur
within
minutes,
it's
very
important
to
provide
CPR
as
soon
as
possible.
Things
like
that.
B
So
if,
when
we're
providing
an
assessment
of
the
patient,
that
the
priority
dispatch
system
dictates
that
we
need
to
provide
these
interventions
immediately,
yes,
sometimes
we
will
ask
you,
if
you're
comfortable,
to
provide
any
help
you
can
possibly
give,
and
we
will
walk
you
through
it
every
step
of
the
way.
So.
B
At
all
possible,
we
would
look
for
somebody
else
to
provide
that
life-saving
care,
but
in
the
worst
case
scenario,
if
it
does
fall
to
you,
if
you're
unable
or
unwilling
to
provide
that
help,
we're
just
going
to
do
the
best
we
can,
on
our
end,
we'll
try
and
gain
as
much
information
as
we
can
we'll
keep
asking
you
a
couple
questions
again,
so
the
paramedic
can
hit
the
ground
running
as
soon
as
they
get
there,
but
we're
not
going
to
force
you
obviously
to
do
anything.
You're
not
comfortable
with
I,
know.
A
That
at
this
at
City
Hall
we
have
these
defibrillators
all
around
the
when
going
through
the
defibrillator
training.
Just
little
things
that
they
ask
you
to
think
about.
Is
your
unconscious
person
in
water.
You
know
things
like
that.
That
is
as
a
layperson.
You
may
not
know
dangers
that
are
out
there.
You,
maybe
you
want
to
react
quickly,
I
mean,
do
you
have
a
checklist
or
how
do
you
know
how
to
assess
the
situation
where
you
can't
actually
see
it
absolutely.
B
Our
medical
priority
dispatching
system
is
internationally
accredited
and
it
is
up
to
date.
It
is
actually
very
incredible
how
versatile
it
is.
If
we
had
a
someone
who
is
near
water,
we
have
a
protocol
that
we
can
go
to
that
will
address
a
lot
of
very
common
scene
safety
issues.
We
won't
prompt
the
use
of
an
AED
and
we
will
adjust
to
fit
the
scene
situation.
That's
again,
why
it's
so
important
to
get
as
much
information
as
we
can,
so
we
can
adapt
to
what
the
scenario
is
so.
A
B
We're
going
to
answer
the
phone
with
911
address
of
your
emergency
and
that's
going
to
start
from
there.
We
need
to
know
the
address.
We
need
to
know
your
phone
number
and
then
the
most
important
part
is
we're
going
to
tell
you
or
ask
you
to
tell
us
tell
me
exactly
what
happened,
and
this
is
the
key
point
this
is
going
to
in
is
going
to
dictate
what
interventions
we
use.
B
B
B
Absolutely
that
is
perfectly
okay
to
say
you
don't
know,
I
would
say
it's
actually
worse
to
give
us
information
that
is
false
or
incorrect.
There
is
no
problem
with
feeling
pressured
or
that
you
don't
know
what's
going
on,
that's
perfectly
understandable
in
these
situations,
and
there
is
a
caveat
in
the
system
to
answer
unknown.
That's
perfectly
okay,
but
once
again
it's
so
important
to
stay
calm
and
try
and
assess
the
situation
yourself.
I
do.
B
A
B
This
is,
this,
is
a
craft
I
mean
this
is
something
that
we
work
on
every
day
and
that's
why
my
position
exists
is
that
this
is
something
just
like
anything
else
in
medicine
that
you're
we're
practicing
every
day.
You
know
we.
Sometimes
we
have
a
difficult
time
assessing
some
of
these
calls.
We
have
difficult
calls.
We
have
people
that
you
know
need
to
take
some
time
to
process
some
of
this
stuff.
B
A
B
A
A
If
you
want
to
know
more
information
about
dispatchers,
just
remember,
April
is
National
dispatch
or
month
and
we'll
have
more
information
from
the
city
of
Ames
to
talk
about
what
those
dispatchers
are
doing
again,
they
are
there
twenty-four/seven,
if
you
ever
need
them.
Some
other
things
for
your
calendar
as
we
get
into
April.
Remember
that
the
annual
eco
fair
will
be
held
from
ten
a.m.
to
two
p.m.
on
saturday
April.