City of Bend, Oregon Online Permit Center: How-To Videos, 21 Dec 2020

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From YouTube: How to Submit Comments as an External Agency Reviewer

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Welcome to cydia ben training for external agency reviewers, with the launch of our new online permit system external agency. Reviewers, who provide comments on planning or permit requests reviewed by the city of bend, will have a new process.

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The first thing you'll need to do before being able to use this video is to create a portal account for more information on how to do this. You can visit our webpage at www.bendoregon.gov permit center.

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After you have your portal account registered you'll, be able to use the steps showcased in this video to submit comments as an external agency reviewer.

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First step is that you will receive an email from our system to the email that you registered. Your portal account with this email will notify you that the city of bend is reviewing an application and we're requesting your agency's comments.

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Important information will be included in the pdf attached to this email, which you'll see an example of here on our screen. You'll follow the instructions included in this letter and make note of the project number that is listed here at the top of your screen.

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Your first instruction will be to visit the online permit center and a hyperlink is included to take you. There notice the next set of instructions here below that we'll do as soon as we land on the permit center home so from here I'll click. This link to take me to the permit center webpage.

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Once on the online permit center homepage, I will go and click this blue button to take me over to portal, where I will be able to begin my work.

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Once here on my portal home page, the first thing I will do is sign in to my portal account.

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Here you'll be able to sign in with the email address and password that you've previously created.

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Now we'll go back to reference our letter for the next set of instructions in our process on our portal home page, we'll select the application search link under the service area listed in this case, building permanent signs and sdc estimates and from there we'll enter the project number in the search bar to find our project.

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So here on my portal, home page under my building permanent signs and sdc estimates, header, I'm going to click application search.

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Now from here, I can search for that project.

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You can copy and paste the permit number into this search bar. Otherwise, if you just search on a partial number included in that project number, you should return a search result and you can navigate to this application status. Page.

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From here you can view all current information for this project, as I scroll down notice the headers on the left hand, side in bold that help you distinguish between different areas of.

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Information. The bottom of this listing of particular interest to our external agency reviewers, will be the documents and images section from here. Click on any of these links to review that document or plan set. That may be pertinent to your review after reviewing these documents, when you are ready to submit your agency's review comments, you'll go into the review section. So here I'll scroll up, you'll see my review section here.

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And next to the external agency review I'll see a link to submit review comments. I can click this to open up a text box where I will be able to add my.

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Comments after entering my comments in this text box, I may choose to save comments and complete review, which fully completes the process and sends these comments to city staff, or, if I want to save my comments and complete my review later, I may choose save comments.

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Back on the application status page, if I scroll back down to my reviews, you'll notice that now I still have the option to submit new comments and add any additional comments that I wish, or I may choose to complete. My review from here note that the comments that you provide are not visible to the applicant. Only to city staff, city staff, reviewers will incorporate external agency comments into the review or approval process.

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If you receive an external agency review notification, email and pdf letter from our planning division, it will look slightly different.

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An example of that letter is shown here, you'll be able to follow the same steps in order to locate this particular project to demonstrate this will navigate back to our portal home page.

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In this case, these instructions will tell us to search in our planning and historic service area.

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Again, I can type into the search bar to find the project number.

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Which will bring me to this application status page.

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I'll scroll down to the very bottom, where I'm able to see my documents and images section again, I have the ability to click on any of these links to view the documents or plan sets contained here that are relevant to my review.

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But my difference is in my review section next to my external agency review, you'll notice. I do not have the link to submit comments here where that comment text box pops in instead to submit my comments for a planning or land use application.

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After looking at the documents below, I can email my comments directly to the planner listed for this project.

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Thank you for joining us for this training. If you have any questions or need additional help, please reach out to city event, staff at permit center bend oregon dot gov. Thank you.