►
From YouTube: Boise City Council - Work Session
Description
Tuesday June 14, 2022 at 4:30 PM MDT
A
C
A
D
D
D
Okay,
thank
you
so,
as
mentioned,
you
know
we're
seeing
not
only
growth
in
the
community,
but
also
a
growing
interest
for
the
use
of
public
spaces
to
produce
everything
from
music
videos
to
commercials
and
the
like,
and
so
with
that
we
began
researching
other
cities
to
see
how
they
manage
filmography
and
these
types
of
requests.
We
looked
at
everything
from
la
and
other
california,
cities
that
see
a
lot
of
requests
for
film,
new
york,
atlanta
chicago,
so
a
lot
of
other
cities.
D
I
think
a
really
good
way
to
start
today
is
to
take
a
look
at
a
real
example
that
we
had
here
in
the
city
of
boise
and
you'll.
Hear
me
refer
to
this
as
we
go
throughout
this
presentation
and
madam
mayor,
please
feel
free
to
jump
in
and
clarify.
You
were
kind
of
right
in
the
midst
of
this
particular
film
request.
I
was
a
little
bit
on
the
outskirts,
so
feel
free
to
correct
me
add
if
you
would
like,
but
again.
D
D
We
asked
a
lot
of
questions.
We
thought
we
asked
the
right
questions
we
asked:
when
are
they
going
to
have
the
film?
When?
Are
they
going
to
be
doing
the
filmography?
Where
what
dates
they
were
closing
roads?
So
we
made
sure
they
had
those
right
permits
in
place,
because
we
wanted
to
make
sure
that
they
were
all
the
safety
measures
we
had
insurance.
D
We
knew
they
were
not
only
going
to
be
using
the
roadway,
but
also
the
sidewalk
and
an
adjacent
building.
We
made
sure
that
we
actually
had
permission
and
proof
of
permission
from
that
building
owner.
So
again
we
thought
we
had
all
the
eyes
dotted.
We
thought
we
had
all
the
t's
crossed
to
have
a
safe
event
to
have
a
safe
film
in
progress.
D
D
D
D
D
Additionally,
we
want
to
increase
awareness
just
think
about
if
we
would
have
had
a
notification
process
with
this
and
how
different
this
particular
film
and
filming
of
this
commercial
would
have
been
in
this
ordinance.
We
are
requiring
notification
of
businesses.
Residents
in
the
area
could
have
been
much
different.
D
We
could
have
had
that
business
owner
know
let
their
employees
know
that
there
was
going
to
be
this
film
and
if
I
showed
up
at
a
sidewalk
cafe,
as
I
sat
down,
the
employee
could
have
come
out
and
said:
hey
welcome
before
you
place
your
order
just
want
to
let
you
know
we
were
notified.
This
is
what's
going
to
go
on
down
the
street,
it's
kind
of
exciting
you
know,
but
we
just
want
you
to
be
aware.
We
wouldn't
have
necessarily
had
that
alarm
that
we
had,
because
we
would
have
had
increased
awareness
and
notification.
D
So,
as
I
mentioned
before,
a
permit
based
on
this
draft
ordinance
would
be
required
on
public
and
private
property
if
specific
elements
of
impact
are
met.
This
is
a
list
of
some
of
those
elements
of
impact.
If
it's
going
to
be
in
the
middle
of
the
night,
if
we're
going
to
have
firearms
displayed,
if
there's
going
to
be
excessive
noise,
if
we're
going
to
have
dangerous
animals,
nudity
vehicular
and
pedestrian
traffic
that
is
disrupted,
those
are
the
types
of
things
that
would
then
require
an
actual
permit.
D
D
Of
course,
we
realized
that
not
all
film
will
require
a
permit,
so
we
have
exemptions
that
are
included
in
this
ordinance
if
you're
at
the
park,
filming
your
kids
on
a
playground,
that's
not
for
profit.
That's
your
own
personal
film,
we're
not
going
to
require
a
permit
same
thing.
If
my
cousin's
taking
video
of
our
wedding,
we're
not
going
to
require
a
permit
of
that
either
things
like
still
photography,
news,
media,
charitable
charitable
films,
student
films,
so
on
and
so
forth,
would
not
require
a
permit
as
they
are
exempt.
D
D
So
if
you
hit
one
of
those
elements
of
impact,
you
will
be
required
to
fill
out
an
application
per
this
ordinance
very
similar
to
any
other
application
that
we
have
for
business
licensing.
Also.
This
aligns
very
nicely
with
what
we
do
for
special
events
already,
because
many
of
the
things
that
we're
asking
for
are
similar,
so
everything
from
contact
information
to
the
working
title
of
the
filming
project,
of
course
dates
times
and
locations
of
where
the
filming
is
going
to
occur.
D
Per
our
discussion
with
the
past
director
of
the
film
industry.
Here
in
idaho,
we
had
the
number
of
personnel
that
she
recommended
helps
us
understand
the
scope
of
the
film
same
thing
with
the
nature
of
filming
and
the
equipment
to
be
used
again.
That
just
helps
us
gauge
how
large
or
small
the
impact
might
be.
D
Further
and
again
much
like
a
special
event,
we
do
want
a
plan,
everything
from
a
staging
plan
to
crowd
control
to
traffic
control
plans.
We
also,
if
there's
going
to
be
changes
at
the
last
minute,
want
to
be
updated
as
to
what
those
changes
are.
So
we
can
all
be
aware.
There
are
insurance
requirements.
D
Million
dollar
liability
insurance
would
be
required.
If
there
are
things
like
vehicles,
there
would
be
insurance
requirements
on
that
workers
comp
as
well
for
employees
again
very
much
in
alignment
with
what
we
do
for
special
events.
D
Occasionally,
we
may
require
bonding
it's
not
a
requirement
for
every
event,
but
I
think
a
very
simple
example
is
is
if
we
had
six
confetti
cannons
up
on
buildings
in
downtown
that
we're
all
going
to
be
shot
off,
we
might
want
bonding
because
that's
a
huge
cleanup
product
project
and
if,
for
some
reason,
the
production
company
doesn't
clean
that
up.
We
don't
want
the
taxpayers
burdened
with
that,
so
their
bond
would
cover
cleanup
costs.
In
that
instance,
initially
we
would
have
the
city
clerk's
office
in
take
any
permits
and
applications.
D
D
However,
if
it
does
rise
to
a
level
of
things
like
we
need
multiple
agencies
and
it
crosses
various
jurisdictions
and
because
of
some
of
the
stunts
that
are
going
to
be
going
on,
we
have
to
have
emergency
services
nearby
those
types
of
things.
We
would
then
look
to
the
special
event
team,
as
kind
of
the
one
stop
shop
with
all
of
those
resources
to
really
help
that
film
industry
that
production
company
understand
what
all
of
the
different
pieces
are.
D
So,
as
far
as
next
steps
today,
we
are
here
seeking
your
direction
on
what
we
need
to
do.
Next.
Are
we
on
the
right
track?
Are
there
other
things
that
you
would
like
to
see
in
this
ordinance
that
may
not
be
present
or
things
that
are
that
you
would
like
to
have
removed
once
we
get
that
direction
and
we
get
a
final
ordinance,
we
will
be
required
to
hold
a
public
hearing
on
the
fees
based
on
the
current
council
schedule
for
summer,
as
well
as
other
large
public
hearings
that
are
already
on
the
calendar.
D
D
D
Additionally,
we'll
have
system
implementations
as
well
as
website
updates,
and
there
will
be
some
development
costs
for
those.
But
with
that,
thank
you
for
your
time
and
I'll
open
it
up
for
any
questions
that
you
might
have.
A
Thank
you
questions
for
jamie,
madam
mayor.
Yes,
councilmember
pro
tem
weddings
thank.
C
You
jamie,
I
appreciate
your
work
with
jen
on
all
of
this.
I
know
it
took
everyone
quite
a
long
time,
and
I
appreciate
that
you
did
do
some
outreach
to
folks
who
know
about
these
things.
C
You'd
mentioned
a
few
of
the
cities
that
you
referenced
in
for
your
research
and
they
all
were
larger
cities
with
very
established,
with
very
established
industries
around
making
films
and
commercial
photography,
and
that
type
of
thing
I'm
wondering
did
you
also
consult
any
cities
who
maybe
were
trying
to
build
their
film
industry
as
a
economic
development
activity.
D
Madam
mayor
councilmember
woodings,
I
can
go
back
and
certainly
get
a
list
of
cities.
I
was
not
involved
in
some
of
the
initial
development
of
this
code,
so
I
can
go
back
and
take
a
look
at
those
that
were
involved
and
get
the
list
of
those
and
report
back
to
you
on
that.
But
I
don't
really
have
an
answer
for
you
on
other
specific
cities
that
we
have
looked
at.
C
Yeah,
because
my
concern
with
only
looking
at
cities
that
have
very
established
industry
is
that
my
I've
been
involved
in
this,
not
as
long
as
the
council
president
has,
but
for
quite
a
while,
and
I
really
look
to
it
as
an
economic
development
activity.
We
want
folks
to
come
use
our
public
places.
We
want
film
crews
to
be
here
in
boise.
C
Our
state
has
never
been
very
supportive
of
the
film
industry,
but
it
really
is
a
great
opportunity
for
us
to
showcase
some
of
our
best
assets
and
really
attract
a
new
industry
into
our
city,
and
so
I
would
really
encourage
working
with
some
of
the
smaller
filmmakers
working
with
actual
filmmakers
and
refining
it.
Based
on
that,
so
that
we
can
make
sure
that
we're
encouraging
and
not
just
creating
a
regular
regulatory
burden
that
discourages
folks
from
coming
here
to
do
this
work.
C
And
so
that's
what
I
would
really
like
to
see
in
the
refinement
of
this
making
sure
that
indie
films
aren't
paying
excessive
fees
or
seeing
seeing
hurdles
that
they
can't
overcome.
While
they're
working
on
shoestring
budgets
and
trying
to
you
know,
pull
things
together.
Maybe
without
30
days
notice,
so
that's
really
what
I
would
be
looking
for
in
a
second
draft
of
this
vladimir.
E
Yes,
thank
you.
Member
sanchez
go
ahead.
Thank
you,
madame
yeah,
just
amplifying
what
the
pro
tem
is
stating,
I'm
not
sure
if
folks
have
been
in
contact
with
I-48,
which
is
a
48-hour
film
festival,
short
film
festival
that
we
have
here
in
boise
and
it's
it's
something.
That's
done
really
really
fast
and
I
think
people
take
pride
in
the
different
ways
that
they're
able
to
highlight
the
different
assets
that
we
have
in
our
city
and
in
our
state.
So
I
agree
with
the
pro
tem.
E
If
there's
a
way,
we
can
ensure
that
those
safety
measures
that
you
that
you
mentioned
jamie,
I
absolutely
think
anything
we
can
do
to
make
sure
that
people
are
doing
this
work
safely,
but
also
balancing
that
we
don't
want
to
create
a
bureaucracy
where
people
are
discouraged
from
making
the
most
of
what
they
have
and
and
certainly
in
these
lean
times
that
we're
entering.
I
think
anything
that
we
can
do
to
promote
the
arts
and
encourage
people
to
make
the
most
of
what
they
have.
I
think
we
should
do
that.
A
Well,
thank
you.
I
will
pipe
in
here
just
a
bit.
I
think
if
I,
what
I'm
hearing
is
that
this
is
a
good
start,
that
for
larger
operations
such
as
the
toyota
commercial,
this
is
probably
appropriate,
but
that
for
smaller
ones
we
might
want
to
look
at
scaling
back
based
on
size
and
complexity
of
whatever
they're
doing
so
that
we
can
encourage
those.
A
So
I
think
you
know,
in
addition
to
size,
I
think
we
do
need
to
look
at
the
complexity
and
the
kinds
of
actions
that
are
being
proposed.
I
guess
I
would
propose
that.
Maybe
the
way
forward
is
to
have
the
clerk's
office
and
if
you
need
a
council
member
or
two
to
come
along
meet
with
some
of
our
local
indie
filmmakers
talk
to
them
about
what
we've
got
proposed.
A
There's
someone
from
a
larger
production
company
that
is
willing
to
come
to
that
meeting.
Even
virtually
that
would
be
great
see
what
kind
of
refinements
they
suggest
and
then
from
there
bring
back
some
refinements.
If
that
sounds
like
a
way
forward
to
folks.
Madam
mayor
yeah,
that's
a
member
sancho.
Thank
you.
C
Yeah,
madam
madame
mayor,
I've
already
been
in
contact
with
several
independent
filmmakers
and
have
provided
this
draft,
and
I
think
some
folks
have
feedback,
so
I
would
be
happy
to
help
make
those
connections.
D
Madam
mayor
council
members,
I
don't
think
so.
I
think
that
gives
us
some
direction.
We've
done
some
research
on
some
of
the
local
film
fest.
We've
done
some
research
on
the
indie
films
and
looking
at
fees
those
types
of
things,
but
we'll
continue
those
conversations
with
some
local
filmmakers
and
larger
production
companies
get
their
take
and
come
back
with
any
changes
and
recommendations
based
on
those
conversations,
great.
A
I
appreciate
that
I
guess
I
would
add
that
I'm
hopeful
we
can
still
keep
to
that
august
30th
date.
I
do
think
it's
important
given
what
happened
with
the
other,
with
with
the
toyota
commercial,
that
we
have
something
in
place
for
those
kinds
of
events,
so
that
we
don't
get
a
repeat
of
that.
C
Madam
mayor,
I
just
have
one
more
question:
did
we
decide
to
hold
also
a
public
hearing
on
the
ordinance
or
just
on
the
fee
schedule.
C
I
think
that,
depending
on
how
the
outreach
goes,
we
might
also
want
to
add
a
public
hearing
for
the
ordinance
itself.
Okay,.
F
F
Quick
question:
when
was
the
infamous
commercial:
how
long
ago
was
that.
A
F
D
Madam
mayor
councilmember
willets,
that's
probably
the
most
egregious
that
we
had,
but
we
have
had
other
challenges
with
other
films
commercials,
some
things
that
have
gotten
approval,
other
things
like
some
music
videos
on
some
city
property
that
didn't
get
any
approvals,
no
insurance
requirements.
So
I
just
think
it's
really
important
that
we
have
a
standard
across
the
board
to
ensure
that
everybody
has
the
same
rules.
The
city
is,
you
know,
held
harmless,
etc.
B
Good
afternoon,
madam
mayor
council,
members,
I
will
say
jamie
is
a
very
hard
act
to
follow.
I
always
get
so
nervous
when
I'm
up
here
in
front
of
you,
so
I
have
several
members
of
the
community
engagement
team
here
for
moral
support
and
also
so
that
you
can
see
the
faces
behind
the
incredible
work
that
they
all
do
and
so
that
I
can
brag
about
them
publicly,
which
is
my
favorite
thing
to
do.
B
You
all
have
invested
in
this
work
substantially
over
the
last
really
five
years
since
its
inception,
seven
years
since
its
inception
and
it's
grown,
the
model
has
worked
really
really
well,
and
so
that
is
an
exciting
thing
to
do,
to
see
and
we've
added
bodies
of
work
and
and
done
additional
kinds
of
pieces
and
are
really
guided
by
the
idea
that
our
office
exists
to
reflect
the
people
who
live,
work
and
play
in
our
community
and
to
engage
and
empower
them
in
innovative
ways
to
create
and
sustain
a
boise
for
everyone.
B
So
our
residents
really
are
our
north
star
in
our
office
with
any
project
that
comes
to
us.
The
first
question,
whether
it's
graphics,
whether
it's
a
press
release,
whether
it's
a
community
conversation,
whether
it's
event
we're
throwing
or
participating
in
the
first
question
that
we
ask
ourselves:
what
are
our
residents
expecting
from
us?
B
We
respect
the
expertise
that
every
resident
comes
with
believing
that
residents
are
experts
about
their
own
lived
experience,
so
we
don't
expect
them
to
learn
all
of
the
ins
and
outs
and
intricacies
of
every
single
thing
that
the
city
of
boise
does
to
be
able
to
have
thoughts
about
it
and
an
opinion
about
it.
We
all
love
this
place.
B
We
all
feel
this
place
and
interact
in
this
place
and
and
our
opinions
all
really
matter,
so
we
work
to
really
try
to
find
that
trust
input
and
bring
them
in
lucky.
For
us,
we
live
in
a
community
where
people
have
a
lot
of
opinions
and
really
want
to
be
engaged.
So
that
is
an
incredible
opportunity
for
us
as
a
base
starting
point
and
then
dig
in
on
continuing
to
reach
out
to
folks
that
may
have
different
barriers
to
help
bring
them
to
the
table.
A
little
bit
more.
B
So
just
a
reminder
of
the
formation
of
the
office
of
community
engagement
prior
to
2015,
every
department
had
its
own
sort
of
comms
infrastructure
and
we
were
bumping
up
against
a
couple
of
different
things:
one,
it's
probably
excessive
taxpayer
money
going
to
outside
firms
to
do
the
work,
because
we
didn't
have
a
lot
of
in-house
expertise,
aggregated
to
be
able
to
think
about
marketing
and
design
and
two
because
we
were
doing
a
lot
of
competing
with
ourselves
right.
So
not
having
conversations
about
what
press
release
is
going
out
today
or
tomorrow.
B
Overlapping
priorities
and
difficulty
with
folks
hearing
a
single
voice
or
a
coherent,
consistent
voice
out
of
the
city
so
started
in
2015,
really
focused
on
marketing
and
design
moved
into
a
kind
of
middle
phase,
of
a
much
increased
focus
on
earned,
media
press
and
pr.
B
We
want
to
make
sure
that
any
residents
who
are
interacting
with
the
city
in
in
any
way
shape
or
form
are
hearing
similar
things
are
having
similar
experiences,
they're,
not
having
one
experience
with
one
department,
another
experience
with
another
department
and
can't
understand
what
to
expect
when
they
come
to
the
city.
B
Internal
and
external
communications,
so
every
interview
you
see
press
release,
you
see
internal
newsletter,
external
newsletter.
Social
media
accounts
are
run
and
touched
by
someone
on
the
larger
ce
team
engagement,
both
internal
and
external
marketing
and
events.
We
have
a
terrific
team
on
marketing
and
events.
Our
graphic
design
shop
is
incredible.
B
I
don't
know
that
I've
ever
seen.
Anybody
do
such
a
good
job
of
distilling.
What
can
be
really
complicated
information
that
the
city
has
to
put
out
into
a
visual
way
that
puts
our
residents
first
and
thinks
about
how
can
we
best
help
folks
consume
the
information
that
we're
trying
to
get
apart,
constituent
services?
B
These
are
the
newer
bodies
of
work,
for
us
are
on
this
side
of
the
slide,
so
constituent
services,
accessibility,
language
access
and
energize.
Our
neighborhoods
are
all
the
kind
of
bodies
of
constituency
work
that
we
do
that
are
managed
out
of
the
office
of
community
engagement,
and
each
of
those
managers
works
with
folks
around
the
organization
to
build
up
a
real
team.
B
That's
embedded
in
every
department
throughout
every
department
managed
cohesively
so
that
we're
making
sure
that
we
are
not
only
in
alignment
with
our
kind
of
statutory
responsibilities,
particularly
when
it
comes
to
the
americans
with
disabilities
act
and
the
civil
rights
act,
but
that
we're
going
above
and
beyond,
because
we
recognize
those
statutory
requirements
really
as
the
floor
of
how
our
residents
should
interact
with
our
city
and
being
a
city
for
everyone
means
that
we
reach
for
the
seedlings
and
everything
that
we
do
and
finally
energize
our
neighborhoods,
which
had
lived
in
pds
since
its
inception.
B
We
worked
a
couple
of
years
so
ago
to
think
about
how
to
reimagine
that
and
make
the
program
about
more
than
just
the
built
environment.
So
we
still
work
really
closely
with
pds
on
that
work,
but
it's
run
out
of
our
office
and
and,
as
you
will
note,
we're
in
the
middle
of
some
engagement
around
energize
right
now
trying
to
get
some
feedback
from
the
community
on
what
that
next
iteration
could
look
like.
But
we
got
some
really
good
feedback
from
a
conference
that
our
folks
just
went
to
that
energize.
B
Our
neighborhoods
is
is
really
unique
in
the
nation
in
terms
of
how
communities
interact
with
their
neighborhoods.
So
it's
really
something
to
be
proud
of
from
its
inception
up
really
until
now,.
B
So
our
business
model
should
be
pretty
familiar
to
you.
It
is
similar
to
many
of
the
internal
service
departments.
We
focus
on
kind
of
three
areas:
department-specific
support,
council
and
mayor
support
and
city-wide
support.
I
always
like
to
say
that
we're
an
internal
service
office
with
an
external
mission
of
being
that
connective
tissue
between
all
the
incredible
the
work
that
goes
on
the
city
and
the
community,
sometimes
subject
matter.
Experts
can
use
a
little
help
figuring
out.
B
You
know
how
to
translate
the
complicated
things
that
we
do
into
something
that
everyone
can
understand
and
that's
oftentimes
me.
I
always
think
that
I'm
like
the
dumbest
person
in
the
room
and
the
other
directors
are
talking
because
I'm
like
what
is
that
acronym
you
just
said
or
like
what
is
that
jargon
thing
you
just
said
like.
I
need
to
understand
that,
so
we
can
think
about
it.
B
I
feel
like
I
always
like
kind
of
travel
along
with
my
mother-in-law
in
my
pocket,
and
I'm
like
how
would
I
talk
to
my
mother-in-law
about
this,
like?
How
would
I
talk
to
my
neighbor?
How
would
I
talk
to
the
person
I
just
got
coffee
from?
Sometimes
they
out
talk
me
because
they
know
way
more
about
water
renewal
right
than
I
do,
but
sometimes
they're
like.
Can
you
break
this
down
for
me?
Like
I?
Don't
I
don't
get
it
so
our
business
model
really
focuses
first
on
really
department-specific
support.
B
So
we
have
ce
leads
about
half
of
which
report
directly
up
through
the
office
of
community
engagement,
half
of
which
are
embedded
in
the
departments
for
a
various
number
of
reasons.
Model
works
really
well
and
they
are
really
the
liaisons
between
the
departments
and
the
office
of
community
engagement.
So
what
the
departments
get
is
a
subject
matter
expert
in
engagement
and
communications
and
access
to
the
fuller
ce
team,
and
that
also
somebody
who
can
become
really
familiar
in
the
work
that
they
do
so
much
like
hr
who
talked
about
their
upcoming
hr
model.
B
B
We
also
do
a
lot
of
council
and
mayor
support.
We
always
say
typically,
what
happens
is.
Is
I
one
of
you
or
somebody
in
the
mayor's
office,
says:
hey.
We've
got
this
great
idea
that
we
want
to
do
and
that's
when
we
really
get
activated
and
and
think
about
how
to
communicate
it,
how
to
work
about
it?
Does
it
need
engagement?
B
What
do
we
need
to
do
so?
A
great
example
of
this
is
the
animal
licensing
work
that
former
council
member
tj
thompson
was
so
passionate
about,
like
once,
you
all
passed
that
we
like
worked
on
the
front
end
with
all
of
you
to
make
sure
that
we
were
telling
the
community
that
that
ordinance
was
about
to
happen,
communicated
immediately
after
it
passed
and
then
once
it
passed
and
ready
for
implementation.
B
Our
whole
team
got
to
work
in
creating
a
marketing
plan,
changing
and
updating
the
website
working
internal
channels
to
make
sure
we
had
all
of
our
ducks
in
a
row
and
we're
in
the
middle
of
putting
on
events
and
doing
a
lot
of
advertising,
and
we
created
great
signs
to
put
in
parks
to
remind
people
of
what
was
going
on.
B
So
that's
kind
of
how
our
team
activates
we
work
closely
with
your
staff
and
with
mayor's
office
staff
so
that
when
these
things
arise
and
occur,
they
connect
with
us
amanda's
great
about
connecting
with
us
and
just
saying
like
hey.
This
is
this
is
coming
up.
This
is
coming
up.
How
can
we
have
a
little
bit
more
interaction
and
community
engagement
around
that
and
then
citywide?
B
We
have
a
centralized
kind
of
subject
matter:
experts
and
services,
which
is
really
really
helpful
because
it
gives
us
the
ability
to
pivot
to
hot
topics
or
urgent
community
needs,
so
not
a
fun
thing
to
talk
about,
but
when
the
mall
shooting
happens,
we
actually
were
in
the
middle
of
one
of
our
content
planning
meetings.
I
had
just
come
from
another
meeting
and
we
jumped
onto
that.
I
saw
a
bunch
of
stricken
faces.
We
realized
what
had
happened
and
we
just
very
quickly.
Pivoted
we
pulled
together
the
full
ce
team.
B
We
pulled
everybody
off
of
everything.
We
were
quickly
able
to
shut
down
any
of
the
social
media
channels.
We
knew
the
community
was
going
to
be
focused
on
what
had
happened,
needed
information
from
us
needed
information
from
bpd
and
that
we
were
going
to
need
to
do
some
caring
for
our
community.
So
we
had
constituent
services
at
the
table.
B
We
had
our
marketing
and
events
team
at
the
table.
We
had
relationship
folks
at
the
table.
We
pulled
back
everything
to
support
our
public
safety
pios
to
make
sure
that
they
could
focus
on
what
they
needed
to
do
and
we
filled
in
around
them.
So
for
that
full
week
we
were
24
7,
responding
to
that
event
in
our
community,
working
with
the
mexican
consulate
putting
up
working
with
the
folks
at
the
mall.
To
put
on
that
event,
our
graphics
team
turned
around
a
beautiful
banner
that
still
hangs
in
the
mall
today.
B
So,
just
an
example
of
what
having
it
having
a
cohesive
team
with
different
levels
of
expertise
is
able
to
do
when
we
have
to
quickly
pivot,
to
respond
to
an
event
in
our
community.
B
So,
as
I
said,
we're
citywide
team,
I
would
say
that
90
of
what
comes
in
front
of
you
at
a
work
session
or
at
a
council
meeting
has
been
touched
by
one
of
the
people
on
the
ce
team.
B
B
Our
senior
managers
most
report
directly
through
ce,
but
we
also
include
parks,
public
safety
in
that
and
the
mayor's
office
communications
director
as
part
of
our
senior
leadership
team.
Our
ce
leads,
as
I've
mentioned
before
we
are
assigned
to
every
department.
Every
department
is
covered
and
has
a
direct
relationship
with
at
least
one
person
in
the
office
of
community
engagement.
Some
more
public
works,
for
example,
has
two
enterprise
funds
and
those
enterprise
funds
have
folks
that
focus
directly
on
them.
B
But
these
are
the
folks
that
are
really
doing
that
that
day-to-day
work
of
connecting
the
departments
with
the
work
that
we're
doing
our
constituency
managers-
ari,
runs
constituent
services,
sierra
accessibility,
ulalia
language
access,
she's,
one
of
our
newest
and
is
fantastic
and
tiffany
with
energize
our
neighborhoods,
our
marketing
social
and
web
team.
B
All
these
folks
are
here
today
are
and
are
incredible,
and
then
we
have
a
roster
of
tacticians
that
are
at
the
strategy
table
with
us
and
implementing
and
crushing
it
and
working
and
working
every
day,
and
that
is
literally
every
department
is
represented.
There.
B
We
try
to
be
really
thoughtful
when
we're
thinking
about
engagement,
because
it
can
be
really
easy
to
say
we
need
communications
around
this
thing
or
we
need
engagement
around
this
thing,
so
we've
broken
it
down
into
five
areas
and
many
times
projects
do
more
than
one
thing.
But
the
first
thing
we
do
is
ask
like:
what
is
the
goal?
What
are
we
trying
to
get
out
of
the
engagement
we're
doing,
and
then
we
figure
out
well,
what
is
what
strategy
matches
that
goal
and
then
what
tactics
max
strategy?
B
So
we
do
education
when
we're
trying
to
just
increase
awareness
so
think
about
our
arts
and
history,
programming,
library,
programming
parks,
programming,
we're
just
like
trying
to
let
the
community
know
about
some
things
that
are
going
on.
B
We
move
into
marketing
when
we're
when
we're
trying
to
encourage
change,
so
that
is
very
much
around
the
animal
licensing.
We
have
a
new
thing
and
we
hope
that
you
all
take
advantage
of
it.
The
city
of
trees
challenge
please
plant
some
trees,
we
need
more
trees,
we
got
13
500,
but
we
could
use
a
couple
more.
B
The
kerbit,
for
example,
we're
trying
to
just
encourage
change
communications.
This
is
more
thinking
about
a
one-way
communication
when
we
really
have
to
get
information
out
to
the
community
quickly,
and
that
is
typically
around
things
like
covid.
We
did
a
lot
of
public
health
and
safety
stuff
public
safety.
I
know
you
see
those
press
releases
from
our
public
safety
team
all
the
time
and
even
you
know,
media
advisories-
that
we
do,
for
example,
the
most
recent
ones.
B
I
think
that
will
impact
council
directly
our
the
districting
commission,
where
we
do
that,
so
it's
but
communication
oftentimes
happens
before
we
do
any
kind
of
engagement
conversation.
Conversation
is
used
to
get
broad
feedback
from
the
community,
so
think
about
the
ridge
to
rivers,
pilot
the
surveys
that
we
do
the
listening
sessions.
The
budget
outreach
all
the
work
that
we
did
around
canal
pathways
and
then.
B
To
try
to
come
up
with
a
good
solution
there
we
invited
in
a
really
exciting
way,
as
we
worked
through
the
americans
with
disabilities
act
transition
plan,
a
group
of
folks
who
were
actually
impacted
by
the
choices
we'd
been
making
had
them
sit
down
with
city
staff
staff
learned
from
them.
They
learned
from
staff,
and
we
came
up
with,
I
think,
a
much
better
pacing
of
that
transition
plan,
because
we
included
folks
that
were
going
to
be
impacted
by
it.
B
Zoning
code
rewrite
housing
and
growth
hot
hot
topic
for
our
community
right
now,
and
it's
going
to
take
all
of
us
together,
including
our
community,
to
really
get
that
right.
And
then
you
heard
about
the
south
and
lowell
pools
I
think
last
week,
and
that
was
a
really
deep
engagement
project
from
the
front
end.
Inviting
stakeholders
in.
B
So
just
see
these
faces
every
single
time.
Somebody
tells
you
we
had
an
engagement.
We
had
a
listening
session
because
it's
like
it's
these
folks
and
so
many
more
who
are
doing
that
work
who
are
out
in
the
community
all
the
time.
B
B
The
surveys
are
all
ce,
social
media
earn
media
paid,
media
events,
we're
really
amping
up
our
intercepts,
and
that
simply
means
you
know,
maybe
going
and
hanging
out
at
a
coffee
shop
or
going
and
hanging
out
at
a
laundromat
going
hanging
out
at
a
grocery
store,
going
and
hanging
out
at
a
local
event
where
we
actually
find
people
and
can
just
have
conversations
with
folks
where
they
are
doing
their
own
thing.
We
know
that
we
shouldn't
always
expect
people
to
come
to
us,
so
we're
always
looking
for
ways
to
go
to
people.
B
We
still
have
found
that
direct
mail
is
really
impactful
may
be
surprising
to
some
of
you.
We
do
a
lot
of
testing
of
the
methods
to
see
what
works
the
best
and
what
we
found
is
that
on
our
surveys,
for
example-
and
I
can't
remember
the
exact
percentage
I
feel
like
it
was
27
or
something
like
that
of
the
responses
we
got
on
the
last
zoning
code,
rewrite
survey
were
from
a
direct
mail
piece
that
we
sent
out
so
folks
are
still
reading
their
mail.
B
We
also
did
some
poster
distribution
around
town
in
both
english
and
spanish,
and
had
them
placed
in
places
of
of
high
importance
where
we
wanted
to
try
to
get
more
feedback
from
parts
of
the
community,
and
I
think
we'll
still
continue
to
test
that
and
try
that
again
with
unique
qr
codes,
we're
able
to
find
that
if
it
doesn't
work,
no
harm,
no
foul,
but
it's
worth
trying
to
get
out
into
the
community
as
best
we
can.
Whenever
we
can,
we
work
really
closely
with
local
partners.
You'll.
Remember
particularly
like
on
the
arpa
outreach.
B
We
had
a
lot
of
one-on-one
conversations
with
specifically
impacted
community
members
to
make
sure
that
those
investments
were
going
to
go
places
that
people
really
needed
them.
Where
they
can
make
the
most
impact
in
the
ways
in
which
they
can
make
the
most
impact,
so,
for
example,
when
we
talked
about
food
security
with
the
community,
what
we
found
is
it
was
less
about.
Oh
hey,
I
can
go
and
get
some
shelf
stable
foods
and
more
about
man.
I
just
don't
have
access
to
enough
fresh
food.
Where
can
I
get
that?
B
That's
incredibly
invaluable
information
for
us
right,
because
it
will
allow
us
to
work
with
community
partners,
create
policies
and
create
programs
that
actually
respond
to
the
needs
of
people
in
the
way
that
they
need
us
to
be
responding?
You
don't
find
that
out
unless
you
actually
just
take
the
time
to
sit
down
and
ask.
B
Internally,
we
do
a
lot
of
internal
communications
as
well.
I
think,
most
recently,
you
heard
from
hr
we've
been
partnering
with
them
on
recruitment.
It's
a
big
issue
for
the
city,
I'm
gonna,
pat
our
team.
On
the
back,
our
senior
managers.
We
have
a
zero
percent
vacancy
rate
right
now.
I
should
knock
on
wood
and
hope
nobody
gets
like
poached,
so
we
work
through
boise
home,
providing
communications
through
the
directors
around
the
organization.
B
The
employee
events
we're
planning
another
one
for
this
summer.
That
would
love
to
have
all
of
you
out
and
employing
newsletter
supervisor
meetings,
just
making
sure
that
we're
pushing
it
all
out
one
of
the
most
powerful
things.
I
think
that
we're
able
to
provide
throughout
the
organization
through
the
group
that
aria
has
put
together
are
faqs
and
talking
points
that
get
disseminated
to
all
frontline
staff
in
real
time.
B
The
idea
is,
if
somebody
calls
the
front
desk
to
ask
a
question
about
how
to
pay
a
parking
ticket
while
they
have
a
live
human
being
on
the
phone.
They
may
also
say:
oh
hey,
what's
going
on
with
that
interfaith
thing,
we
want
somebody
to
be
able
not
to
say.
Oh,
I
don't
know.
Let
me
pass
you
on
to
somebody
else
or
pass
you
on
to
somebody
else.
B
So
just
a
few
metrics
because
we
think
they're
fun
also
realized.
One
of
our
to-do
list
items
is
to
make
sure
that
we're
tracking
this
even
better
than
we
have
up
to
this
point
so
pictures
of
the
watershed
event,
which
was
so
fun
this
year
we
had
about
500
people
show
up,
might
have
been
for
the
free,
tacos
and
ice
cream,
but
we
think
it
was
because
we
put
on
really
fun
events.
We
have
since
june
of
2020
and
take
note
half
of
that
year.
B
All
of
that
year
was
really
covered,
so
most
of
these
events
took
place
as
we
started
coming
out,
but
we've
had
over
200
community
engagement
events,
that's
a
listening
session.
That's
a
budget
interactive,
that's
an
event
like
the
watershed
event,
but
we
are.
We
are
almost
everywhere
all
the
time
we've
done
over
1700,
graphic
design
projects
and
that's
anything
from
a
bookmark
at
the
library
to
signs
in
parks
to
the
little
signs
you
see
throughout
city
hall.
Our
graphics
team
is
beyond
compare
they're
incredible.
B
We
average
over
4
000
web
updates
a
year.
All
of
the
website
city
website
comes
through
the
ce
shop,
and
that
includes
new
website
builds
you'll,
see
shortly.
That
next
step
for
us
is
the
library
website.
Redesign
and
we've
completed
approximately
30
surveys
across
nine
departments,
and
the
surveys
is
where
we've
been
really
digging
in
to
try
to
make
sure
we're
getting
deeper
and
reaching
more
into
the
community.
B
Just
some
fun
social
media
metrics
for
you
all.
We
operate
24
facebook
pages
anywhere
from
271
followers
to
49
000
followers
instagram.
We
have
10
instagram
accounts
from
1100
followers,
all
the
way
up
to
33
000,
twitter,
274
followers
to
up
to
50
000
followers
on
nine
twitter
accounts,
and
we
try
to
be
pretty
strategic
about
what
kind
of
information
we
place
on
all
of
those
platforms,
because
they
all
have
somewhat
different
audiences
that
are
looking
for
somewhat
different
things.
B
B
Zoning
code
rewrite
we
are
knee-deep
in
that
and
we'll
be
until
you
all
pass
our
new
zoning
code
and
that
has
been
really
fun
and
good
and
rewarding
work
and
important
for
the
community
in
the
middle
of
our
animal
licensing,
marketing
campaign
working
on
an
alternative
transportation
campaign,
there's
no
time
like
five
dollar,
a
gallon
gas
prices
to
encourage
folks
to
use
alternate
transportation.
B
We
have
started
planning
the
next
neighborhood
interactive,
hopefully,
for
this
fall
we
are
working
very
closely
with
the
library
on
their
strategic
planning
process,
their
website
redesign
and
then
some
fun
events
that
are
coming
up
that
we're
very
involved
in
you.
Stick
in
bloom,
fourth
of
july
national
night
out
and
the
pride
festival.
B
And
then
looking
forward,
this
is
more
internally
looking
the
things
that
we
want
that
we
want
to
continue
to
get
better
at.
We
are
looking
now
to
see
if
there's
additional
digital
tools
to
in
maximizing
our
our
internal
resources
right.
We
know
that
folks
are
engaging
with
information
at
a
really
fast
rate
and
really
quickly.
B
My
nephew
was
here
last
week,
he's
he's
two
months
from
being
16
and
I
asked
him
we're
in
the
car
and
all
the
parents
tell
me
that,
like
the
best
time
to
have
conversations
is
in
the
car,
so
he's
like
on
his
phone
all
the
time-
and
I
was
like
so
what
are
you
doing
he's
snapchatting?
I
was
like
well
what
do
you?
What
do
you
use
more
snapchat
or
tick
tock?
Do
you
have
tick
tock,
tick,
tock
and
then
he
was
like.
B
Why
do
you
want
to
know-
and
I'm
like
hot,
because
it's
my
job
to
hear
what
people
where
people
are
now
the
city's
not
getting
a
snapchat
account
elizabeth
is,
I
can
see
her
fretting
over
there
that
somebody's
going
to
ask
for
a
snapchat
account,
but
it's
important
to
understand
and
to
be
keeping
up
with
how
people
are
communicating
and
engaging.
So
we
have
to
keep
doing
direct
mail
which
we've
done
forever
and
we
have
to
keep
thinking
about
new
and
innovative
ways.
It's
a
real
competitive
environment
out
there
to
get
people's
attention.
B
So,
if
you're
not
everywhere
in
every
way
in
thoughtful
ways,
we're
not
going
to
get
it
we're
going
to
continue
to
test
our
engagement
methods
to
see
what
works
best
when
works
best,
how
it
works
best
and
hope
and
focus
in
on
those
continue
to
grow
our
city
ride
teams.
I
think
we
sierra
has
a
really
strong
team.
B
We
have
a
little
work
to
do
in
consistency
in
city
survey,
questions,
methods
and
timing.
I
believe
one
resident
said
man.
You
really
want
to
hear
from
us.
You
have
a
lot
of
surveys
out
right
now
and
I'm
yeah.
We
have
a
lot
of
surveys
out
right
now,
that's
a
hard
nut
to
crack,
but
I'm
convinced
we're
going
to
be
able
to
do
it
and
then
going
back
to
our
social
channels.
We
want
to
we're
continuing
to
analyze
those
and
make
really
strategic
use
of
those.
G
B
E
Maria
thank
you
so
much
for
the
presentation.
I
have
a
question
about
how
how
do
we
ensure
that
important
ordinances
get
the
promotion
they
need
after
23
years
of
protecting
our
rental
application
fee
ordinance
down
at
the
state
house?
I
realized
that
I
didn't
quite
know
how
the
education
of
the
ordinance
would
be
done,
communicated
to
property
owners
and
and
renters,
and
sadly
I
don't
think
we
did
get
a
lot
of
education
and
so
moving
forward.
E
While
we
have
that
rental
application
fee
ordinance
in
place.
I
I'd
like
to
find
out
how
do
we
ensure
that
we
actually
get
that
I'm
glad
to
hear
that
the
animal
ordinance
it
was
getting
that
type
of
attention,
but
I
don't
think
our
rental
application
view
ordinance
got
that
type
of
attention.
E
B
Fair
and
I
let
me
look
at
that
just
a
little
bit-
I
will
tell
you
that
I
can't
speak
to
the
rental
fee
application.
I
can't
speak
to
animal
licensing.
I
think
one
of
the
things
that
happened
with
the
licensing
is
that
you,
as
a
council,
also
came
together
and
appropriated
some
some
resources
to
be
able
to
do
marketing
around
that.
We
do
that
kind
of
piece.
B
A
lot
too,
when
we
we're
always
like
looking
for
what
resources
we
have
when
we
actually
have
to
use
paid
media
channels
rather
than
our
media
channels,
but
it's
certainly
something
that
we
can.
We
can
look
at
some
more
and
we
work
really.
You
know
we
just
constantly
are
working
closely
with
your
staff
and
help
having
them
help
elevate
elevate.
That's
why
the
ce
lead
model
works
so
well,
because
those
ce
leads
can
come
back
elevate,
what's
important
in
the
department,
so
that
we
can
weigh
those
things
and
figure
out.
H
And
mary
well,
first
of
all,
thank
you
to
you
and
your
staff.
That's
probably
the
department
that
I
get
to
interact
with
the
most,
not
just
because
my
sister
works
there,
but
because
I
get
a
you
know,
work
on
a
variety
of
different
projects.
H
The
the
employee
appreciation
ceremonies
last
year
were
probably
my
favorite,
and
we
were
talking
to
someone-
and
someone
said
I
remember
when
I
worked
at
the
city
of
boise
before
we
had
social
media
accounts.
It's
like.
Oh,
that
sounds
great.
Then
the
next
person
was
like.
H
Like
two-way
communication,
at
this
point
and
from
my
perspective,
it
seems
like
it's
being
getting
harder
and
harder
and
harder
as
far
as
a
two-way
communication
tool
and
I'm
just
kind
of
curious
how
ce,
if
you're,
seeing
changes
in
those
areas,
if
you're
seeing
some
of
the
social
media
stuff
be
less
effective
or
if
it's
still
remaining.
You
know
one
of
our
top
effective
ways
to
communicate
with
folks.
B
I
would
say
you're
absolutely
correct
about
the
two-way,
although
I
do
think
our
social
media
posts
between
our
social
media
posts,
our
external
newsletter
and
the
direct
mail
piece
on
the
zoning
code
rewrite
survey.
We
saw
the
greatest
response
from
that,
so
it
is
still
a
good
way
to
get
information
out
there.
If
we're
doing
what
the
users
of
the
platform
are
looking
for.
B
So
twitter
has
a
much
different
user
base
right
than
facebook
does
than
instagram
does
there's
content
that
doesn't
go
anywhere
on
instagram,
because
folks
on
instagram
are
looking
for
a
very
curated
experience.
Elizabeth
is
so
much
smarter
than
I
am
about
all
of
this
kind
of
stuff,
so
I'm
totally
winging
it.
So
I
think
it's
really
about
being
smart
about
the
communications
channels
that
you're
using
and
we
are
continually
trying
to
dial
that
in
right.
It's
it's
no
different
than
not
everything
needs
a
press
release.
Sometimes
the
information
you
want
to
get
out.
B
If
you
send
20
press
releases
a
day,
people
are
going
to
call
uncle.
So
you
have
to
think
about
like
how
to
you
know.
Sometimes
you
call
a
reporter
you
text
reporter.
Sometimes
you
put
out
a
tweet,
sometimes
you
put
out
a
facebook.
Sometimes
it's
a
press
release.
Sometimes
it's
a
full-blown
conference.
G
But
I
I
wonder
if
there's
any
way
to
test
that
or
know
that
you
know
it's
as
somebody
asks
me
well,
what
is
a
ce
doing,
and
how
do
you
know
what
makes
things
better
I
mean
I
know
it
does.
I
can
tell
right,
but
what
I'm
just
wondering
if,
in
sort
of
your
profession
or
area,
there
are
metrics
that
are
used
or
there's
an
accepted
framework
for
measuring
that
it
just
popped
into
my
head,
and
I
was
curious.
B
A
really
really
great
question,
and
I
think
that
we
challenge
ourselves
on
that
as
well
with
impact,
so
I
mean
we
think
a
lot
about
the
feedback
that
we
get
after
our
different
engagement
events
that
comes
through
various
different
channels,
right,
we're
really
happy
when
we
hear
back
from
somebody
who
says,
for
example,
that
was
such
a
good
presentation
at
a
zoning
code
rewrite
community
session,
I
learned
a
ton
and
I
felt
like
I
got
to
have
my
voice
heard.
B
Excuse
me,
we
heard
some
of
that
feedback
after
the
budget
interactive
so
that
we
have
some
anecdotal
pieces.
I
think
it's
harder
to
test
through
metrics,
which
is
part
of
why
try
to
get
the
metrics
a
little
bit
better.
G
G
Its
reactions
to
its
engagements
with
the
city,
but
then
there's
also
this
other
part
of
how
we
learn
what
we
need
to
know
to
do
our
job
and
what
we
receive
and
that's
probably
pretty
easy
to
measure
right.
B
You
know
I
can
also
point
to
the
work
that
was
done
around
the
water
renewal
utility
plan,
so
that
was
a
a
years-long
project,
with
engagement
to
the
front
end
and
starting
to
think
about
it.
To
the
to
the
final
vote,
colin
hickman
led
a
lot
of
that
work.
The
community
engagement
team
did
really
really
deep
engagement
throughout
that
process.
To
understand
where
the
community
was
in
thinking
about
water
renewal,
what
values
the
community
has
in
relationship
to
water
and
then
at
the
end
we
saw
an
80
vote
in
favor.
B
We
would
not
have
gotten
80
of
that
vote
if
that
plan
was
not
aligned
with
the
community's
values.
So
that's
why
we
spend
so
much
time
asking
on
the
front
end
and
that
I
think,
probably,
is
the
most
tangible
example
of
getting
it
right.
When
we
do
it
right,
you
can
see
it
in
those
kinds
of
numbers.
A
Maria
I'm
gonna
ask
a
couple
of
questions
I
haven't
seen.
If
my
other
council
members
want
to
one
is
the
surveys
you
began
to
touch
on
it,
I'm
curious
what
expertise
we
have
in
writing
the
surveys.
Do
we
work
with
the
academic
community?
Do
we
have
enough
expertise
on
staff?
F
A
B
We
have
partnered
with
some
statisticians
from
bsu
on
some
of
the
surveys.
Oftentimes.
Our
surveys
are
really
part
of
the
larger
engagement
effort,
so
they're
one
way
that
we
gather
information,
and
we
also
know
that
when
we
do
them
in-house
and
push
them
out
to
our
channels
and
to
all
our
best
efforts,
we
don't
have
a
representative,
the
ones
that
we
do
internally.
We
don't
always
have
a
representative
sample
of
the
community.
B
But
every
few
years
we've
done
a
more
kind
of
scientific
community
based
survey
to
try
to
get
those
to
try
to
have
that
done,
and
we
we
contract
that
with
with
an
outside
firm.
But
we
do
have
folks
that
have
been
working
on
surveys
for
a
really
long
time,
we're
working
on
making
our
demographic
questions
more
consistent,
so
that
we
can
see
them
over
time
and
we
work
closely
as
a
team
just
to
make
sure
we're
doing
our
best
at
writing.
Those
at
writing
those
questions.
A
So
I
guess
a
little
follow
up
on
that
and
and
on
council
member
beijing's
question
and
also
your
comment
about
some
of
the
social
media
channels
that
are
not
being
very
well
followed
or
utilized.
I
think
a
a
really
valuable
thing
for
me.
As
a
council
member
would
be
a
yearly,
maybe
twice
yearly
report
of
metrics
and
it
doesn't
have
to
be
perfect
because,
as
we
know,
when
we
decide
to
try
and
measure
things
we
in
the
beginning
sometimes
don't
know
exactly
what
to
measure
what
we're
going
to
find
out.
A
But
at
least
we
can
begin
seeing
trends
and
from
those
trends
we
can
begin
determining
what
are
the
things
we
need
to
measure
more
or
differently
or
whatever.
So
I
guess
I'm
looking
forward
to
seeing
not
just
a
verbal
report
which
was
really
interesting
and
good,
but
also
some
metrics
behind
it
about
how
many
people
are
being
reached.
What
seems
to
be
the
most
successful?
What
are
we
getting
the
most
information
from
whatever
whatever?
But
you
know.
B
We
are,
in
fact
I
just
asked
our
marketing
manager
to
be
in
charge
of
creating
more
of
our
like
metrics
tracking.
One
of
the
things
that
is
so
tricky
is
that
all
of
these
platforms
on
a
fairly
regular
basis
change
that
functionality,
and
so
it's
been
really
and
they
make
it
much
harder.
Frankly,
right
like
it
used
to
be
that
you
could
go
on
and
see
it
all
on
one
page,
and
it
was
consistent,
you
could
compare
pages
with
one
another.
B
All
of
that
stuff
is
getting
much
more
difficult
in
in
a
much
more
kind
of
manual
way,
so
jen
peterson
our
marketing
manager,
is
like
a
thinkers
thinker.
She's
very
analytical.
I've
asked
her
to
kind
of
take
on.
How
can
we
start
creating
a
more
regular,
a
more
regular
report
to
just
track
those
trends.
F
A
Oh
and
while
she's
doing
that,
just
a
reminder
that
we
are
at
time
so
be
as
quick
as
possible.
If,
if
there's
follow-up,
we
can
get
follow-up
that'd
be
great.
Thank
you.
F
B
Through
every
channel
we've
got
so
we
send
them
out
in
the
external
newsletter
we
post
on
our
social
media
channels.
I
think
we
ask
all
of
you
to
share
on
your
social
media
channels.
Typically,
we
oftentimes
put
out
a
press
release.
We've
done
poster
distribution
depending
on
the
survey
and
the
folks
who
were
really
wanting
to
make
sure
that
we
here
for
sometimes
we've
added
direct
mail
on
top
of
that.
B
So
we
really
put,
depending
on
the
survey
every
tactic
in
the
book
that
we
can
throw
at
it
and
we're
continuing
to
evaluate
which
ones
of
those
worth
best.