►
From YouTube: Boise City Council - Work Session
Description
October 19, 2021
A
A
C
Members
of
the
council,
we
have
three
interim
budget
changes
for
your
consideration
this
afternoon.
All
three
are
rather
technical
in
nature.
The
first
one
is
recognizing
revenue
for
our
fire
department
associated
with
wildland
responses,
so
it
is
a
revenue
neutral
action
where,
whereby
will
receive
revenue
and
increase
the
budget
to
reflect
expenses
already
incurred.
C
The
second
item
is
associated
with
covid
related
homeless
services.
The
city
has
provided
sheltering
costs
to
those
experiencing
homeless
homelessness
throughout
the
kobit
19
ordeal.
These
costs
are
are
reimbursable
via
via
fema,
so
this
action
here
would
increase
our
budget
as
well
as
recognize
the
revenue
associated
with
that
sheltering
cost.
C
The
third
item
is
also
a
technical
transfer.
It
is
a
transfer
of
funds
between
two
of
our
our
our
housing
funds.
We
have
four
different
housing
funds.
This
one
would
move
funding
between
two
of
them.
There
has
been
a
long-standing
discrepancy
dating
back
almost
two
decades
between
the
amount
of
program
income
that
the
department
of
housing
and
urban
development
believes
the
city
has
received
and
how
much
the
city
has
received
in
one
of
our
particular
funds.
C
This
action
will
shift
unencumbered
funds
from
one
fund
into
the
other
to
resolve
that
program
discrepancy,
and
it
is
not
anticipated
to
have
any
programmatic
impacts.
It
would
reduce
the
balances
that
we
have
within
the
special
activity
and
programs
fund,
but
should
not
impact
the
delivery
of
any
services
with
that
I'd
be
happy
to
stand
for
any
questions.
D
D
A
B
E
B
F
H
H
Thank
you
to
the
circulation
services
team
members.
I
have
to
I'm
the
manager
at
the
main
library,
so
I
got
to
make
sure
I
shout
out
to
the
people
who
mean
everything
to
me
at
work.
So
thank
you
to
the
circulation
services
team
members
who
were
doing
curbside
years
before
it
was
something
that
everyone
was
doing.
They
do
it
so
well
and
they
keep
making
it
even
better.
H
H
A
Well,
thank
you
heidi.
This
was
so
well
deserved.
I
don't
others
might
want
to
jump
in,
but
even
just
as
evidenced
by
the
words
that
you
just
shared
with
us
even
more
so
that's
clear
that
it
was
so
well
reserved,
as
you
were
part
of
a
large,
very
important,
connected
team
that
provides
incredible
service
to
our
community.
A
H
E
E
But
it's
also
so
important
because
you
know
that
the
community
that
you
serve
and
if
you
were
to
close
your
doors
or
if
you
were
to
not
figure
out
a
way
to
adapt.
You
also
know
who's
going
to
be
missing
out
and
what
the
consequences
are.
But
I
know
how
hard
that
is,
how
stressful
and
how
much
energy
it
takes
to
do
change
one
more
time
and
one
more
time
and
one
more
time.
So
thank
you
for
all
the
hard
work,
and
I
know
that
it
was
hard
and
please
relay
that.
H
I
I
You
and
your
staff
jessica.
Everyone
is
setting
the
tone
at
our
public
library
of
how
we
want
the
rest
of
our
community
to
be
to
make
space
for
everyone
to
feel
comfortable
to
feel
welcome
to
feel
like
they
can
come
as
they
are
and
leave
better
than
when
they
entered.
So.
Thank
you
so
much
for
your
efforts
and
congratulations
again.
J
Thank
you
so
much
heidi.
I
don't
know
if
you
know
this,
but
my
children
are
super
fans
of
your
library
and
we
make
regular
and
very
good
use
of
curbside
pickup
and
we
even
got
back
in
person
for
a
little
while
and
now
we're
back
to
curbside
pickup.
So
thank
you
for
keeping
them
entertained
and
engaged
over
the
past.
J
D
Adamira,
thank
you.
Well,
thank
you
for
being
here.
I
we
would
we're
for
me,
I'm
so
thankful
that
we
have
a
library
staff
who
has
responded
in
this
crisis
in
such
an
innovative
and
giving
and
caring
way.
You
know,
libraries
are
the
last
egalitarian
place
really
left
in
our
society
in
many
places,
and
I
think
the
boise
library
really
exemplifies
that
and
in
a
way
that
makes
our
community
richer
makes
the
people
in
our
community
more
connected,
and
I
know
that
you're
a
big
part
of
that.
So
thank
you
very
much.
G
D
G
G
G
Close
their
buildings
again-
and
we
have
not
had
to
do
that,
because
we've
been
able
to
open
up
safely
with
protocols
in
place
that
enable
us
to
serve
our
community
safely.
I
also
want
to
thank
you
for
recently
approving
the
expanded
funding
for
security
at
our
locations.
This
enables
my
staff
to
do
their
best
work.
This
enables
them
to
focus
on
reference
on
story
time,
on
on
helping
people
find
jobs,
that
additional
security
will
really
make
sure
that
we're
my
team
is
supported
in
their
being
able
to
work
with
the
community.
G
The
green
bar
is
the
print
materials
and
the
orange
bar
is
our
digital
resources.
It's
very
hard.
You
won't
be
able
to
read
the
line
below,
but
I
bet
you
can
tell
where
covid
closed
our
buildings,
just
by
looking
at
the
flip
that
we
saw
where,
when
we
needed
to
close
at
the
end
of
the
year
last
year,
our
print
went
dramatically
down
and
our
digital
resources
went
higher.
G
So
this
is
where
the
collections
team
made
sure
that
we
were
putting
resources
behind
that
expanded
digital
usage,
because
we
were
seeing
that
that
was
how
people
were
accessing
us.
As
we've
been
able
to
add
hours
back
in,
we
are
seeing
that
that
has
decreased.
The
number
of
people
that
are
coming
into
our
libraries
are
checking
out
more
books,
so
we're
seeing
that
number
start
to
go
up
and
we're
seeing
our
digital
start
to
level
off
again,
when
we
dug
into
this
a
little
bit.
G
We're
really
pleased
to
see
that
the
primary
driver
of
that
green
bar
going
back
up
is
our
youth
materials.
That
is
our
picture
books.
Our
board
books,
our
chapter
books
and
you
know
getting
that
group
back
checking
out
materials-
is-
has
been
such
a
priority
for
my
team,
because
we
know
that
that
group
really
needs
print
materials,
that's
how
they
prefer
to
use
library
resources.
G
They
want
to
take
home
a
stack
of
books,
so
we're
watching
that,
because
we're
really
pleased
to
see
that
we're
also
looking
at
our
library,
traffic
and
who's
coming
into
the
who's
using
the
library
and
how
they're
using
it.
So
the
green
bar
is
our
foot
traffic.
The
furthest
to
the
left
is
our
last
pre-covered
month
of
2020
of
february
of
2020..
G
The
yellow
is
our
access
through
our
website
and
the
blue
line
that
goes
up
and
across
and
starts
to
come
down.
That's
our
curbside
pickup.
So
when
you
think
about,
when
heidi
mentioned,
how
quickly
the
team
pivoted
to
get
that
curbside
rolled
out
at
all
locations,
that
was
literally
a
service
that
didn't
exist
in
february
2020
and
then,
as
you
saw
as
we
went
way
here
way
down
in
having
people
in
our
buildings.
G
G
G
G
G
We
also
piloted
a
program
with
the
boise
school
district
aimed
at
helping
kids
with
summer
meals.
So
we
were
a
distribution
site
at
two
locations
and
gave
out
thousands
of
meals
part
of
our
summer
reading.
You
know.
If
you
came
to
the
library
and
we're
hungry,
you
know,
we
know
kids,
don't
learn
as
well
when
they're
hungry,
so
you
know,
grab
a
book
for
summer
reading,
grab
a
meal.
G
G
Like
I
said
we
in
summer
reading,
we
expanded
to
really
focus
on
early
literacy
practices
so
that
parents
and
caretakers
get
tool
kits
that
enable
them
to
help
kids
be
ready
to
read,
and
we
did
a
lot
of
outreach
with
some
of
our
partners
to
reach.
You
know,
kids
that
were
really
struggling
in
school
or
may
have
been
falling
through
their
cracks.
G
G
G
G
G
So
we
we
have
a
lot
of
parents
that
come
in
with
three
or
four
library
cards
for
their
kids
and
you
always
have
the
wrong
card,
for
you
think
you've
got
one
kid
who
had
it
on
hold,
but
it
was
somebody
else,
so
you
can
actually
link
that
and
starting
in
november.
This
will
be
how
we
do
our
curbside
pickup
is
through
the
app.
G
So
it's
available
wherever
you
get
your
favorite
apps
we're
expanding
our
wi-fi
access
outside
our
locations,
seeing
how
people
in
some
of
our
locations
where
we
already
have
that
access,
how
heavily
that's
been
used.
So
we're
going
to
make
sure
that
every
location
has
that
and
we've
also
added
by
request
a
new
online
program,
calendar
and
room
reservation,
so
that
people
can
actually
do
that
on
their
own,
and
I
think
that
those
are
ways
that
we
have
really
used
technology
to
increase
access
for
everyone.
G
I
will
highlight
a
couple
things
that
are
coming
up
on
the
near
horizon.
First
off
the
we
are
starting
the
process
to
plan
again,
thank
you
for
approving
this
in
the
fy
22
budget,
a
upgrade
to
our
library
website.
It
is
our
busiest
location.
I
don't
know
if
you
noticed
that
from
the
you
know
where
people
are
using
it,
it's
our
front
door.
G
And
finally,
I
would
be
remiss
if
I
did
not
tell
you
about
my
favorite
upcoming
november
election,
which
is
a
library
card
design
contest
with
arson
history.
We
have
commissioned
five
local
artists
to
come
up
with
a
library
card
design
for
new
library
cards
and
we
are
going
to
have
a
public
vote
starting
november
8th
through
the
30th.
G
You
can
vote
in
line
or
in
person
and
we'll
select
three
of
these
cards
and
we'll
have
them
printed
and
made
available
new
year
new
library
card.
It's
going
to
be
really
fun
and
we've
seen
sketches
of
all
five
and
they're
fabulous.
I
have
no
idea
how
anyone
would
choose
which
three
to
vote,
I'm
very
glad
it
will
be
a
community
decision
and
not
mine,
because
I
would,
I
would
not
be
able
to
do
that.
J
J
I'm
just
kidding,
but
I
did
want
to
ask
because
we
had
talked.
I
don't
know
how
long
ago
it
was
like
time
has
no
meaning
anymore,
but
we
had
talked
a
while
back
about
launching
a
new
planning
process
for
a
20-year
plan.
Can
you
tell
us
where
that
is
if
it
got
on
hold
because
of
it
or
if
it's
going
to
start
back
up
yeah.
G
You
know,
council,
member
weddings,
that's
such
a
great
question
and
I'm
very
cognizant.
I've
been
here
almost
a
year
and
one
of
the
reasons
that
the
board
hired
me
is
because
of
my
background
in
strategic
planning-
and
I
was
so
excited
about
that-
and
wow
did
kovit
have
other
ideas,
and
so
we,
you
know,
working
with
the
board
of
trustees
this
summer
deliberately
paused
some
of
the
discussions
about
strategic
planning,
because
there
were
some
huge
open
questions
about.
G
G
G
So
that
was
a
strategic
choice
to
be
thoughtful
about
when
to
do
strategic
planning,
and
I
think
I
think
it
was
the
right
decision
to
to
really
hold
that
back,
but
then
to
go
in
and
and
to
truly
have
that
community
conversation
about
what
do
we
want?
How
do
we
want
the
library
to
lead
following
and
out
of
the
pandemic?
G
G
How
are
all
how
are
libraries
across
the
country
responding
to
covet?
It's
such
a
it's
been
such
a
challenge
for
all
public
institutions,
but
libraries
in
particular
have
had
you
know,
an
opportunity
to
learn,
but
also
have
really
had
some
some
constraints
and
some
struggles,
and
so
the
idea
you
know
going
back
is
to
really
focus
on
this
immediate
short
term
two
to
three
years,
but
I
recognize
you
know.
G
We
also
have
some
some
challenges
on
infrastructure,
as
well
with
some
of
our
locations,
so
want
to
pick
that
up,
but
but
really
need
to
understand
the
community.
Do
that
short-term
strategic?
What
are
programs
and
services
and
then
pick
up
some
of
that
discussion
about?
Okay?
How
do
we
make
sure
our
facilities
also
provide
the
programs
and
services
that
we
need
going
forward.
G
It
is
ida,
an
idaho
library
app,
so
if
you
want
to
search
for
it,
search
ida
and
library
or
idaho
library,
app
and
you'll
get
it
and
I'm
sorry,
I
have
on
my
desk
bookmarks
with
it,
which
I
forgot,
but
I'll
make
sure
that
everybody
has
a
bookmark,
that
it
has
a
qr
code,
so
you
could
actually
just
scan
it
and
go
directly
to
getting
it
downloaded.
Thank.
E
You
for
the
question,
yeah,
absolutely
and-
and
second
I'm
glad
one
to
see
that
my
bicycle
related
visit
took
like
a
larger
role
in
the
sustainability
committee,
because
that's
only
one
part
of
it
right,
and
so
thank
you
for
for
sharing
that
and
that's
exciting
to
hear.
But
my
my
final
comment
was,
I
think
I've
shared
the
story
before
with
you
that
when
I
started
the
boise
bicycle
project,
we
used
the
library
as
a
resource,
the
non-profit
thursdays
as
a
way
to
learn
how
to
start
a
non-profit.
E
This
was
during
the
middle
of
the
last
recession,
and
I
anticipate
during
this
huge
time
of
change
and
needs
that
have
been
identified,
that
the
non-profit
sector
has
the
ability
to
take
on
a
large
a
lot
of
that
role.
And
so
I'm
excited
to
see
that
you're
already
partnering
with
some
of
those
nonprofits,
and
I
know
that
many
of
us
are
excited
to
get
back
in
there
and
figure
out
how
we
can
start
using
those
spaces
again,
because
it
is
such
a
great
resource
to
non-profits.
G
I
think
it's
such
a
great
role.
Thank
you,
council,
member
halliburton,
for
that
I
think
it's
such
a
great
role
for
the
library
in
that
having
a
space
for
convening
and
connecting,
because
that
we
are,
we
know
the
questions
that
we're
getting
and
we
know
the
resources
and
just
having
that
conversation
about
how
to
bring
bring
those
groups
together,
really
helps
make
everybody
more
effective
in
their
work.
I
Madame
thank
you.
Thank
you
jessica.
I
I
really
appreciate
the
presentation
today
in
describing
what
are
the
hands-on
activities
that
our
staff
has
done
to
meet
the
needs
of
the
community.
I
think
things
like
the
covid
test.
I
don't
think
that's
something
that
folks
would
have
anticipated
that
they
could
access
through
the
library
and
just
following
up
on
council
member
holly
burton's
question
about
when
folks
will
be
able
to
use
this
space.
I
I
know
there
was
one
organization
that
consistently
provided
services
through
the
library
a
couple
of
times
a
month,
and
that
was
the
street
law
clinic
and
I'm
wondering
if
there's
any
idea,
if
that's
ever
going
to
return,
I
know
they
ended
up
doing
something
a
little
different.
They
ended
up,
I
think,
going
on
using
phones
to
do
consultations,
but
I'm
just
wondering
if
there's
plans
for
them
to
return
to
the
space.
G
G
I
The
reason
I
ask
is,
I
do
remember,
and
this
again
predates
your
time
with
us.
It
was
packed
like
there.
The
need
is
so
great
that
folks
were
aware
of
that
resource
and
I
believe
it
was
the
idaho
trial
lawyers
association
in
conjunction
with
concordia
which
unfortunately
doesn't
exist,
but
I
think
u
of
I
may
fill
in
that
gap
if
they
haven't
already
so.
But
yes,
I
would
love
to
follow
up.
Okay,
fine
and
thank
you
again,
jessica,
great
presentation.
Thank.
G
A
A
Steve's
in
the
audience
too.
Steve
are
you
here
just
to
be
here:
okay
and
heather's
gonna
go
through
the
utility
affordability
program
and
give
some
updates
as
you'll
remember.
The
public
works
department
is
looking
at
how
we
can
best
support
our
residents
and
there
have
been
existing
affordability
programs,
but
looking
at
some
other
options
too.
K
Mayor
council
members,
thank
you
for
taking
time
with
me
today.
I
appreciate
it.
As
the
mayor
mentioned,
I'm
going
to
provide
you
an
update
on
our
utility
affordability
programs
and
as
you're
well
aware,
we,
you
approve
the
utility
plan
for
the
water
renewal
services
last
october
and
then
earlier
this
spring
we
presented
the
financial
plan
that
aligns
with
that
as
part
of
the
budget
development
process,
and
out
of
that
came
putting
the
bond
on
the
november
second
election,
so
we're
waiting
for
that
to
transpire.
K
But
in
the
meantime
we
realize
that
a
lot
of
bills
are
going
up
for
our
residents
and
constituents
in
the
area
and
we're
that's
not
lost
on
us.
It's
really
important
that
we're
aware
of
that
and
what
that
impact
has
on
our
constituents
and
making
sure
that
we're
doing
what
we
can
to
try
and
help
them
out.
K
And
can
I
give
you
an
update
on
what
some
of
our
future
considerations
with
the
affordability
programs
might
be
so
so
just
really
quickly
and
the
utilities
that
we're
talking
about
right
now
at
this
two
of
our
utilities
would
be
watery
noel,
which
is
equivalent
to
sewer
services
and
then
solid
waste,
which
is
trash,
recycling
and
compost
service.
So
we
do
have
other
utilities.
But
as
far
as
this
presentation
is
concerned,
those
are
the
two
we're
talking
about
today.
K
So
current
affordability,
programs,
our
the
city,
has
a
team
that
does
our
utility
billing
and
they
work
very
closely
with
our
citizens
on
understanding
what
their
needs
are.
So
our
customer
service
representatives
take
calls
all
day
long
and
from
those
calls
they'll,
listen
to
what
our
what
we
call
customers,
because
at
that
point,
they're
a
customer,
but
what
those
people
are
needing
and
sometimes
they
are
having
a
difficult
time
paying
their
bills.
So
one
of
the
ways
we
can
help
them
is
what
we
call
a
hardship
discount.
K
The
other
alternative
is
an
emergency
assistance
program.
So
this
would
be
again
we
get
calls.
People
are
saying
that
they
have
a
hard
time
paying
their
bill
right
now
and
our
customer
service
reps
will
refer
that
person
over
to
el
ada,
which
is
the
community
action
agency
that
administers
this
program
for
us
and
they
are
able,
if
the
person
meets
the
income
guidelines
and
demonstrates
that
immediate
need,
they
can
are
eligible
for
a
100
bill
credit
so
and
that's
eligible
one
time
per
year.
K
So
within
it
each
you
know
it's
kind
of
a
running
cycle,
so
if
they
apply
now
and
receive
it,
then
this
time
next
october
they
would
be
eligible
again
and
this
program
is
funded
by
donations,
which
I'll
explain
how
our
donation
program
works
in
just
a
second.
But
right
now
we
have
66
people
or
66.
Households
have
received
this
assistance
over
the
last
year,
a
couple
of
other
related
programs
for
customers
that
are
in
collections
or
their
account
is
past.
K
K
So
when
we
do
those
updates,
we
can
compare
this
year's
usage
to
their
last
year's
usage
and
if
we
see
a
substantial
difference,
we
send
a
letter
out
to
them,
letting
them
know
that
they
may
have
a
water
leak.
Often
people
don't
realize
that
they
have
a
water
leak
until
they
get
that
letter.
So
we
do
that
and
then
they
likely
are
also
receiving
a
similar
letter
from
suez,
as
I
mentioned,
because
suez
just
has
a
similar
program.
K
If
they
can
show
that
they've
repaired
that
leak
in
time
to
make
that
adjustment,
then
we
will
adjust
that
for
the
next
water
usage
going
forward
and
that
will
help
reduce
the
cost
of
their
bill
and
then
last
but
not
least,
is
our
roundup
program
for
donations.
So
this
is
how
we
fund
that
emergency
assistance
program.
So
for
the
folks
that
can
afford
to
make
a
contribution,
they
can
round
their
bill
up
either
to
the
next
dollar.
K
J
K
So
again
they
can
do
an
audit
of
the
person's
home
and
determine
if
they
need
to
do
any
improvements
to
weatherize
their
house
or
energy
efficiency,
pro
improvements,
which
in
turn
would
help
to
reduce
their
utility
bills
and
right
now
we're
partnering
with
boise
city
ada,
county
housing
authority
on
one
of
the
cobit
relief
programs.
This
is
the
what's
fondly
referred
to
as
e-wrap,
which
is
emergency
rental
assistance
program,
and
it
provides
assistance
to
renters
for
their
rent
and
utilities.
K
K
K
K
The
next
would
be
creating
an
additional
tier
of
our
emergency
assistance
program
to
address
deposits
and
then
the
last
piece
would
be
expanding
hardship,
eligibility
so,
first
of
all
publicizing
our
existing
programs.
So
the
two
programs
here
that
we
would
really
want
to
highlight
the
first
one,
as
I
mentioned,
was
the
hardship
program.
K
It
targets
right
now,
households
that
are
in
the
extremely
low
income
category
which,
as
I
mentioned
previously,
is
the
30
of
area
meeting
income,
we're
estimating
that
that
would
be
roughly
4
200
households,
and
we
would
be
assuming
that
our
goal
at
least
would
be
to
get
an
additional
30
percent
of
participation
from
that
group.
So
that
would
be
roughly
1270
participants
in
the
program
if
we
could
do
that.
K
The
other
would
be
also
publicizing
the
roundup
program
so
that
we
can
get
further
donations
to
help
fund
these
assistant
programs.
So
we
would
be
doing
some
of
the
the
outreach
via
social
media
bill
inserts
newsletters,
and
so
that
would
be
a
bit
of
a
starting
point
and
then
we
we
do
have
some
other
ideas
of
ways
to
focus
in
on
specific
areas
where
we
know
there
might
be
a
more
significant
need,
so
we'll
be
working
on
those
programs
as
well.
K
The
next
piece
would
be
the
deposit
assistance,
so
this
would
be
adding
to
that
emergency
assistance
program.
We
hear
often
from
our
community
assistant
agency
is
similar
to
janus
that
we've,
the
deposits
are
often
a
hurdle
for
people
getting
into
housing,
so,
whether
it's
a
utility
deposit
or
a
rental
deposit,
they
are
very
challenging
because
it
it
costs
a
lot
to
get
in
to
new
housing.
K
So
this
program
we
would
suggest
covering
all
or
a
portion
of
the
deposit.
Currently
a
average
deposit
for
a
household
is
about
235
dollars,
so
it
is
a.
It
is
a
pretty
significant
number
for
household
to
cover.
Our
estimate
is
about
2,
200
people
could
be,
or
households
could
be
eligible.
We
would
hope
to
target
roughly
30
participation
in
that
so
and
finally,
the
last
piece
would
be
expanding
the
hardship
eligibility
I
mentioned
previously
that
currently
the
guideline
is
for
extremely
low
income.
K
We
estimate
that
there
are
about
6
500
homes
between
30
and
60
percent,
so
at
30
percent
participation
on
that
make
sure
I
get
the
right
number
and
that
would
be
adding
about
1900
additional
people
participating
in
the
program.
So
this
would
be
in
addition
to
those
that
I
already
mentioned
at
the
extremely
low
category.
So
so
part
of
what
we're
asking
today
is
for
council
to
affirm
the
direction
that
we're
moving
here.
K
Two
easy
ones
are
the
top.
We
want
to
publicize
our
existing
programs
just
putting
out
there
more
information
for
citizens
and
residents
to
understand
about
our
programs,
adding
in
that
deposit
assistance
program
to
help
those
that
are
trying
to
transition
into
different
housing
and
then
we'd
like
to
further
explore
the
expansion
of
the
hardship
eligibility.
This
one
will
require
us
a
little
bit
more
work
and
research
on
how
to
do
that.
So
we
just
want
to
make
sure
that
that's
a
direction
that
you
would
like
us
to
take.
F
I
have
some
direction.
Generally
speaking,
no
concerns
about
the
you
know
any
of
the
points,
the
two
observations
I
would
make.
First,
we
should
be
careful,
I
think,
with
the
third
point
it
sounds
like
we
could
be
doing
better
at
capturing
the
people
who
are
presently
eligible
for
the
programs,
and
so
we
wouldn't
want
to
make
the
mistake
of
simply
broadening
eligibility,
capturing
more
people
and
feeling
good
about
what
we've
done
when
in
fact,
the
people
who
need
it
most
aren't
being
served
presently.
D
F
D
D
So
two
two
things
to
me
to
begin
on
that
particular
one
would
be
a
are
we
providing
assistance
to
everyone
who's
renting
from
us,
because
I
believe
every
almost
nearly
everyone
we
rent
to
with
the
facilities
we
own
ourselves
are
in
that
category
and
b
before
we
expand
eligibility.
As
council
member
beijing
noted,
we
should
set
some
participation
goals
for
those
in
that
lowest
category
and
some
strategies
to
get
more
participation.
D
D
J
You
know,
even
when
we
raise
our
rates
in
the
sub
two
digits,
it
still
makes
an
impact.
So
I
would
say
that
getting
getting
that
assistance
to
as
many
people
as
we
can
should
be
first
priority
and
also
making
it
easy
for
folks
to
enroll
in
the
roundup
program
as
well,
because
I
think
I
don't
like
calling
people
on
the
phone,
but
if
I
can
click
a
box
somewhere,
I
will
gladly
do
that.
J
E
Man
mayor,
I
actually
just
have
a
question
when
it
comes
to
the
publicizing
the
existing
programs
do.
We
do
we
know
if,
if
they
aren't
being
used
because
people
don't
know
about
them
period
or
do
we
know
if
there's
other
barriers
as
far
as
not
knowing
how
to
navigate
the
system,
not
having
things
available
in
somebody's
first
language,
other
barriers
that
might
prevent
somebody
from
engaging-
and
I
don't
know
if
we've,
if
we've
had
a
chance
to
do
any
sort
of
research
on
why
people
aren't
participating
yet.
K
Mayor
councilmember,
halliburton,
thank
you
for
that
question
and
I
don't
know
that
we
really
know
we
haven't
done
a
publicity
of
it
so
or
you
know,
reached
out
any
outreach
related
to
the
program.
The
only
way
someone
knows
about
it
is
either
going
to
our
website
and
there's
one
tile
on
the
website,
saying
you
know,
hardship
application
or
by
calling
in
and
talking
to
one
of
our
customer
service
representatives
that
and
just
in
our
discussion
with
them.
K
No,
our
representative
finds
out
that
they're
having
a
difficult
time
paying
their
bill
so
based
on
that,
I
think
part
of
our
assumption
is
that
it's
not
well
known
other
other
utilities
do
have
similar
programs.
That
probably
are
more.
You
know
that
they
put
out
there
with
the
billing
insert
or
something
so.
People
may
assume
that
we
have
a
program,
but
we
haven't
provided
the
information
very
widely.
E
So,
madam,
here
just
a
quick
follow-up:
there,
I'm
oops
on
board
with
all
the
things
that
are
listed
up
there
and
investigating
the
funding
mechanisms
that
make
all
those
things
possible
and
it
seems
like
that's-
has
been
outlined
in
the
slides
and
so
seeing
what
we
think
that
those
could
create.
That
would
allow
us
to
expand
those,
I
think,
are
awesome.
I
guess
with
the
publicizing
existing
programs.
My
only
recommendation
would
be
that
we
just
work
with
our
third
party
organizations
that
are
out
there.
E
I
think
specifically
about
like
our
refugee
resettlement
organizations,
we're
probably
helping
a
lot
of
people
navigate
this
maybe
their
first
year,
but
then,
when
it
comes
time
to
renew
and
you
get
that
piece
of
information
in
the
mail
you
know-
maybe
you
aren't
renewing
it
the
second
year
around,
so
just
exploring
the
partners
that
we
already
have
that
are
out
there
to
to
help
us
publicize
those
programs.
Thank
you.
I
K
Mayor
councilmember
sanchez,
yes,
I
think
that's
part
of
it.
We
know
that
we
can
better
serve
this
part
of
our
community
and
knowing
that
our
rates
are
going
to
go
up,
you
know
is
a
bit
of
the
impetus
as
well
that
we
we
want
to
make
sure
that
we're
being
proactive
in
that,
rather
than
trying
to
feel
the
need
after
the
fact
so
trying
just
trying
to
do
what
we
can
to
help
out
great.
I.
I
I
I
also
wonder:
councilmember,
holly,
barton
and
council
president
clegg-
and
I
were
just
chatting
earlier
about
the
navigator
program
through
department
of
health
and
welfare
and
those
folks
are
very
intimately
connected
with
resources,
but
also
with
the
needs
and
the
lives
that
folks
in
need
lead
and
where
those
barriers
can
present
themselves.
So
I'd
strongly
recommend
reaching
out
to
them
to
get
a
better
idea
of
why
that
number's
so
low
and
again,
thank
you
for
doing
this
work
and
making
this
a
priority.
K
Is
that
if
that's
okay,
so
just
future
considerations
that
we're
working
on-
and
some
of
them
are
things
that
you've
mentioned
so
I
won't
go
into
all
of
them.
So
one
thing
that
I
think
we
would
like
to
work
with
our
partners
and
in
the
community
is
streamlining
the
application
process.
We
hear
often
it's
you
know
the
kind
of
tagline
of
it's
hard
to
be
poor,
and
so,
if
we
can
streamline
it
so
there's
one
agency
or
one
way
to
get
qualified
for
multiple
programs.
I
think
that
would
be
really
helpful.
K
It
has
to
be
exhausting
to
go
to
multiple
agencies
trying
to
qualify
for
each
of
these
programs
and
we're
also
considering
things
like.
Is
there
a
way
to
help
homeowners
or
tenants,
repair,
leaks
or
other
different,
different
ways
to
get
into
reducing
utility
bills
that
are
often
hard
to
overcome?
So,
but,
as
you
noted,
we
have
to
also
investigate
the
funding
sources
for
those
programs,
so
we'll
be
continuing
to
do
that.
F
K
A
Great
wonderful
information,
my
sense
is
that
what
you
heard
was
that
yes,
it's
important
to
expand
the
services
need
more
dollar
information
on
the
impact
of
the
second
one,
and
then,
while
doing
that,
you
know
preparing
the
information
for
us
to
be
able
to
consider.
The
other
is
important.
I
do
think
the
question
and-
and
you
listed
it
in
your
slideshow
of
streamlining
the
application,
like
the
question
of
why
like
advertising
is
a
good
first
step
and
if
we
don't
see
that
number
take
up
or
at
the
same
time
start
asking.