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From YouTube: Community Recovery Task Force, Airport - April 30, 2020
Description
You are watching the Charlotte City Council Community Recovery Task Force Committee Meeting (Airport) from Thursday, April 30th. Thanks for watching.
To learn more about this committee and more, please visit Charlottenc.gov/citycouncil/committees.
A
Good
morning,
everybody
welcome
to
the
second
meeting
of
the
economic
recovery
task
force.
Airport
working
group
I'd
like
to
start
today's
meeting
by
doing
a
roll
call.
So
if
you
make
sure
that
you're
unmuted
I'm
just
going
to
call
out
names
and
if
you
would
say
heat
so
that
the
clerk
can
get
attendance
so
I'm
at
drag,
City
Council
this
big
seven,
your
host
today,
mr.
eggleston.
C
D
F
A
A
E
A
A
So,
as
your
agenda
today
is
to
talk
about
the
concessionaires
I
wanted
to
mention
first,
this
meeting
is
being
streamed.
It's
on
Charlotte's
Facebook
account
it's
on
our
government
channel
and
it's
on
our
YouTube
page
and
of
the
public.
If
you're
watching
you're
encouraged
to
submit
questions
or
comments
to
the
task
force
by
emailing
us
at
the
airport,
as
x-force
at
charlotte,
NC
gov,
therefore
task
force
at
Charlotte,
NC
Bell.
A
So
again,
today,
we're
talking
about
concession
and
the
relationships
between
the
airport,
the
principle
of
the
two
principle
concessionaires
and
the
tenons
I
think
you
know
from
what
we've
heard
previously,
that
the
structure
of
these
relationships
is.
There
are
two
principle
letÃ's
at
the
airport,
parodies
and
host
parodies
operates
retail
stores
and
host
does
food
and
beverage.
A
A
C
I
am
thank
you
thanks.
I
appreciate
the
opportunity
to
speak
today
to
you're
working
or
appear
today,
so
it's
great
parities
I'm
president
CEO
of
periods
of
our
dear.
So
once
again
we
appreciate
the
opportunity
to
be
here
today:
Renee
Tedesco,
our
vice
president.
Business
development
is
on
the
call
as
well
yeah.
Now
when
we
get
to
Q&A
I
will
take
the
easy
questions
and
give
her
the
hard
questions
really.
C
My
Genda
for
ten
minutes
I
understand
now,
but
privately
ten
minutes
is
to
give
you
first
a
brief
introduction
of
our
company
number
two
more
specifically
address
our
business
at
CLT,
which
has
been
a
great
part
and
then
number
three
is
review
at
a
high
level.
What
I
call
our
ramped
up
plan
as
traffic
returns
to
CLT,
hopefully
in
the
not
too
distant
future.
So
what's
getting
again,
that's
gonna
be
a
high-level
look
and
that
ramp
up
plan
in
partnership
with
the
airport
team.
C
So,
just
a
quick
company
introduction,
comfy
pairs
of
our
dear
operates
in
over
a
hundred
airports
in
North
America,
both
retail
and
dining,
and
we
operate
over
sixty
brands
on
the
retail
side
of
the
business
and
over
sixty
brands
on
the
dining
side
of
businesses.
Well,
I've
been
in
the
business
for
32
years.
It's
been
a
long,
and
the
last
month
seems
like
five
years
in
itself,
but
it's
a
it's.
A
great
industry
I
will
tell
you
be
successfully
navigated
from
9/11,
we
successfully
navigated
through
the
Great
Recession,
but
what
we
were
experiencing
now.
C
This
coronavirus
impact
is
much
much
much
more
severe
than
anything.
We've
ever
seen
to
weather
the
storm.
To
tell
you
how
severe
it's
been
to
weather
the
storm
we've
had
to
take
action,
we've
never
had
to
take
before
just
to
get
through
it,
and
once
again
it's
been
for
some
very
painful
action
which
I
know
my
friend
says
so
says
have
had
to
do
as
well.
We've
we've
had
a
furl
of
over
7,000
of
our
team
members
about
75%
of
our
team
over
the
last
six
weeks,
or
so
all
salaries
associates
have
taken.
C
Thirty
to
fifty
percent
pay
cuts
once
again,
we've
taken
unprecedented
action
just
so
we
could
very
honestly
meet
our
payroll
every
two
weeks.
It's
got
it.
You
know
it's
about
saving
each
seven-eighths
saving
every
dollar
every
day
we
could
meet
up
and
roll,
and
it
is
you
know,
that's
severe,
even
for
a
big
company
like
ours.
I
also
want
to
share
with
you.
We
have
received
nothing
since
we
are
a
big
company
from
the
cares
Act
and
our
our
ACAC
be
partners
can
address.
C
D
C
At
CLT,
we
were
responsible
for
60
total
locations,
Perry
cigar,
dear
Alfred,
31
of
those
60
locations,
and
we
sublease
out
the
other
29
spaces,
both
a
hundred
percent
AC
to
B
companies
and
other
brands
which
have
a
CVB
joint
venture
relationships.
So,
for
the
second
time
today,
I'm
going
to
focus
more
on
the
hundred
percent
ACD
is
easy
to
B
companies.
I
know
some
of
them
are
going
to
speak.
I
did
want
to
make
it
clear
all
subleases
chart
company,
it's
basically
a
pass-through,
so
the
master
concession
lease
we
saw
a
few
years
ago.
C
All
the
terms
cascade
down
to
all
of
our
sub
Lee
sees
exactly
the
same
for
us
in
the
rent.
They
pay
us
simply
passes
through
our
company
to
be
paid
to
the
Air
Force.
It
was
something
a
pass-through
arrangement
and
in
regard
to
the
100%
owned,
AC
TV
companies,
we
sell
police
to
I,
want
to
make
it
very
clear
they
own
and
operate
their
stores,
a
hundred
percent
they
put
into
capital
one
hundred
percent
that
capital
they
hopefully
get
it.
C
Profits
fits
which
they
get
a
hundred
percent
of
profits,
but
they
also
have
the
risk
of
a
hundred
percent
of
losses
and
that's
the
course
we're
facing
today
as
a
master
consumption.
Here
we
provide
a
great
deal
support
to
help
them
be
successful,
because,
if
they're
successful,
we
are
successful,
so
we
provide
many
things
to
them,
including
access
to
our
vendors
of
pricing.
What
does
that
mean?
They
could
buy
from
art
the
same
vendors
we
buy
from
at
the
same
terms
as
we
buy
from
the
course
leveraging
the
scale
of
our
company.
C
They
would
get
much
better
pricing
with
our
pricing,
then
what
a
small
company
could
get
if
they
were,
if
they're,
if
they're
buying
on
their
own
number
two,
we
share
our
breadth
best
practices.
What
I
call
our
playbook
every
month
as
far
as
what
our
strategy
is
from
a
promotional
standpoint,
a
store
layout
standpoint.
We
share
that,
but
behind
they
could
do
what
they
want
to
do
with
it
and
as
CLT.
Once
again,
we
have
great
local
partners
very
proud
of
it.
They
operate
a
very
high
standard.
C
So
it's
a
very
high
level
cat
collaboration
that
goes
in.
In
addition,
we
support
any
they're
building
or
remodeling
projects
when
I
say
support
them.
We
help
them,
you
know
decide,
you
know
what
may
be
best
for
their
stores
as
far
as
remodeling
that
they
make
the
final
decision
as
long
as
it
adheres
to
our
lease
terms,
and
then
we
can.
We
provide
me
the
other
guidance
they
asked
for
and
yet
once
again,
these
are
good
operators.
They've
operated
very
successfully
up
to
this
point
CLT.
C
Yet
you
know
it's
today's
normal,
as
we
all
know,
I
also
want
to
add,
as
opportunities
have
presented
themselves,
both
the
CLT
and
beyond,
we've
been
able
to
expand
our
ACD,
be
partners
and
other
airports
where
there
are
partners
in
other
airports
and
also
we've
helped
to
connect
them
with
brands.
Examples
at
CLT,
some
of
the
national
brands,
have
now
joint
venture
with
our
local
partners.
In
addition
to
they're
a
hundred
percent
owned
stores,
there
really
has
been
a
win-win
gram,
something
we're
very
proud
of,
and
it's
really
a
it's
really
the
epitomizes.
C
What
this
ACD
program
is
supposed
to
be
about,
of
course,
with
small
small
businesses,
and
these
actv
companies
are
small
businesses
for
the
most
part,
the
the
virus
employment
has
been
devastated.
It
has
been
with
us,
of
course.
In
many
cases
this
is
their
only
source
of
income,
so
it
is
very,
very
severe,
particularly
when
their
stores
are
closed
down
or
even
when
their
stores
are
open.
C
Maybe
the
stores
that
are
open
now
and
CLT
or
lost
leaders,
but
they
need
to
be
open
to
provide
service
to
your
helpers
and
that's
our
commitment
as
a
master
concessionaires
to
continue
to
provide
service
due
to
your
travelers,
even
though
they're
your
travelers,
and
you
know
whether
you
know
just
going
back
to
this-
the
ACA
ZP
companies
that
cannot
comment
on
whether
they're
getting
money
from
the
government.
I'd
say
it's
gonna
be
difficult,
because
in
many
cases
they've
reduced
their
their
head
count
down
in
some
cases,
zero.
C
If
the
stores
are
closed,
but
once
again
I
will
let
them
comment
on
that
and
as
master
concessionaire,
we
are
responsible.
You
know
forth
for
the
rent,
every
pot
and
our
sublease
e's
example,
our
actv
partners
or
our
branson
police
partners
do
not
pay
the
rent.
We
are
responsible
for
that
rent
and,
very
honestly,
we're
not
in
a
position
now
to
subsidize
their
rep,
because
you
know,
we've
tried
once
again
just
to
meet
our
payroll
every
two
weeks
and
that's
an
honest
to
goodness
truth.
C
Lastly,
ramp
up
plan
and
CLT
when
traffic
picks
up
loosely.
Sooner
versus
later,
we
will
partner
with
the
airport,
just
like
we
have
with
the
ramp
deck
ramp
down
plan,
where
we
work
very
closely
collaboratively
with
the
airport
to
make
sure
CLT
travelers
still
had
service,
because
that
that's
our
commitment
to
the
airport
is
we're
gonna
provide
service.
So
today
we
operate
1919.
Now
the
sixty
stores
are
open.
C
Many
of
them
are
lost
leaders,
but
once
again,
they're
needed
to
serve
as
a
service
of
travelers,
and
today,
as
CLT
we
employ
45
about
55
percent
of
our
team
has
has
been
furloughed.
The
other
45%
are
mainly
the
stores
they're
open
today
at
a
high
level,
as
we
look
at
the
ramp
up
plan
at
CLT
versa.
For
most.
C
What's
we're
gonna
partner
with
the
airport
understand
where
the
traffic
is
coming
to
and
making
sure
the
essential
services
which,
on
the
retail
side
of
the
business,
essential
services,
what
we
call
travel,
essentials
or
commonly
known
as
newsstands
need
to
be
open
in
those
areas
to
service
a
traveler.
So.
D
C
First
and
foremost,
the
number
one
priority
and
then
the
special
branch
will
open
as
traffic
ramps
up
over
time,
but
that
is
less
apart
to
the
traveler
than
the
travel
essentials
are
so
once
again
that
will
be
the
priority
as
we
partner
with
the
CLT
leadership
team
in
West,
Ghent,
Brent,
Haley,
Ted
ginnifer
have
been
great
partners
of
us.
The
city
has
been
a
great
partner
of
ours
since
2010,
and
we
look
forward
to
the
future,
though
our
current
situation
once
again
is
very,
very
difficult,
but
I
know
we're
going
to
get
through
it
together.
C
F
C
A
I
Do
have
a
comment
related
to
that
question
at
this
point
and
for
the
last
six
weeks
you
know
as
Kovac
crisis
sort
of
onset
of
the
crisis,
as
mr.
parity
stated
that
there
there
are
obligations
in
both
the
parodies
and
the
host
contracts
to
gain,
if
you
will
Airport
approval
for
closures
of
stores
or
for
modifications
of
ours.
In
the
midst
of
this
crisis,
the
airport
has
basically
granted
blank
blanket
authority
to
both
parodies
and
hosts
and
all
of
their
sub
concessionaires,
to
make
adjustments
to
their
business
models
as
appropriate
for
their
business.
I
So
we
are
not
requiring
them
to
maintain
certain
hours
or
even
storefronts.
We
believe
that
they're
closest
to
the
business
and
able
to
best
make
that
decision
now
I
will
tell
you
Michelle
Perez,
who
is
our
business
diversity
programs
manager?
May
you
may
want
to
have
her
speak
more
to
this?
We
do
still
have
the
same
federal
DBE
or
a
CDBG
requirement.
That
has
not
changed
in
the
midst
of
this.
In
the
midst
of
this
crisis,
and
so
as
mr.
A
D
I'm
here
good
morning,
everyone
Michelle
Torres
I'm,
the
business
diversity
programs
manager
were
the
port
and
so
I'm,
just
gonna
give
some
background
information
about
a
CBE
program
and
the
requirements
and
how
it
operates.
At
CLT,
actv
stands
for
airport
concessions,
disadvantaged
business
enterprise,
and
it
is
a
federally
mandated
program
for
airports.
D
So
in
order
to
be
a
certified,
a
CDP
from
the
firm
must
be
51%
and
at
least
51%
owned
by
socially
and
or
economically
disadvantaged
individual,
and
must
that
individual
must
demonstrate
that
they
exercise
ownership
and
control
of
the
company.
So
it
can't
just
be
on
paper
when
they
go
through
the
certification
process.
They
do
have
to
demonstrate
that
they
are
making
the
major
decisions
and
they
are
involved
in
all
the
operating
of
the
company.
D
D
It's
an
addition
to
the
contract,
all
that
we
have
for
the
concession.
The
airport
also
has
an
overall
a
CD
v
Eagle
that
we
have
to
meet
each
year.
Our
annual
goal
is
at
repeater
basis,
so
essentially
every
three
years
we
go
through
a
process
that
is
detailed
in
the
federal
guidelines
and
we
set
an
annual
goal
for
the
the
next
three
years
and
that
goal
the
airport
needs
to
meet
that
goal
each
year
within
that
timeframe.
D
That
is
detailed
in
the
in
the
federal
guideline.
I
just
want
to
talk
another
about
the
structure
of
the
a
CDBG
program
as
it
relates
to
food
and
beverage
and
retail
I
know,
that's
primarily
what
we're
discussing
today,
a
two
DBE
firms
that
are
contracted,
they're
contracted
and
they
operate
directly
under
hims
hosts
and
parties
sf
concessionaires.
So
at
CLT
we
have.
D
We
have
to
give
you
firms
and
manage
and
operate
a
hundred
percent
of
their
services
in
their
location
in
the
terminal,
and
then
we
also
have
other
firms
who
participate
as
part
of
joint
ventures
with
larger
company,
where
they're
performing
a
portion
of
the
work
or
percentage
of
the
work
in
addition
to
the
representatives
of
the
the
other
company.
So
we
have
locations
like
body
shop,
matt
minutes
feeds
those
are
all
joint
ventures
between
an
ACV
be
firm
and
the
names
company.
D
The
majority.
The
sub
concessionaire
is
that
that
CLT
manage
and
operate
their
species
100%
all
of
the
requirements
that
this
program
are
fairly
defined
and
it's
the
responsibility
of
my
team
to
administer
these
requirements
and
accordance
with
those
guidelines,
and
that
includes
continuously
monitoring
participation
and
new
opportunities
that
may
arise
and
a
whole
lot
of
other
things
as
well.
And
we,
we
utilize
the
the
federal
regulations
and
guidelines
to
administer
this
program.
D
So
everything
we
do
is
in
accordance
with
those
guidelines
and,
as
Brent
had
stated
a
few
minutes
ago,
the
FAA
have
not
changed
any
of
the
requirements
for
the
program
any
of
the
guidelines
around
the
program
in
relation
to
meeting
goals
or
administering
the
program
to
change
with
with
koban
19,
with
the
situation
that
we're
going
through.
So
we
are
contain
minister,
the
program
as
usual
and
we'll
still
be
expected
to
meet
our
AC
to
be
equal
for
the
federal
fiscal
year.
B
Morning,
thanks
Greg.
Thank
you
for
your
time.
This
morning,
quick
question
for
you
of
the
retail
locations
that
you
operate
managed.
Do
you
have
capability
to
do
any
type
of
surveying
or
with
customers
to
get
sentiment
and
feedback
either
in
your
typical
operating
or
or
certainly
anything?
This
time.
C
Yes,
we
could,
yes,
we
obviously
couldn't
you
know,
we
are
just
anecdotal,
you
know,
feedback
is
yeah,
and
this
is
more
not
so
specific
to
CLT,
but
just
within
North
America
is
is
a
trap.
You
know,
obviously
your
luck,
mops,
your
travelers
travelers
are
more
stressed
than
ever,
but
they're
very
appreciative
of
the
surface.
We
were
providing,
and
just
just
for
your
information,
we
are
giving
additional
discounts
to
the
where
the
hero
is
a
health
workers,
and
these
are
you
know
the
people
really
working
the
hospitals
today.
C
So
we've
added
that
we
are
also
paying
Hazzard
paid
to
our
so
shi'ites
in
the
stores
just
for
since
they
are
more
at
risk,
you
know
being
an
airport
or
being
in
a
public
setting.
But
the
answer
is
yes,
we
could
do
surveys
and
overall,
you
know
you
know
the
customers
are.
You
know
very
appreciative
and
they're
very
focus
on
getting
to
their
gate
quickly,
so
they're
not
as
apt
to
shop
the
brows
as
they
would
do.
Typically,
we
could
definitely
do
surveys.
A
E
Michelle
this
is
Rachel
good
morning.
How
are
you
I,
just
I,
just
wanted
to
ask
for
the
sake
of
the
task
force
and
those
members
of
the
task
force
who
don't
lean,
breathe.
You
know
Airport,
retail
and
dining.
Every
single
day
you
might
be
able
to
break
down
the
ACD,
be
numbers
just
a
little
bit
more
just
for
context.
E
D
Yes,
I
don't
have
the
numbers
baby,
but
if
you
give
me
a
few
minutes,
I
can
I
can
pull
them.
In
total
we
have
20
PC
DBE
firms
that
are
split
between
local
firms
and
firms
that
are
not
local
to
the
Charlotte
area,
but
for
the
breakdown.
As
far
as
the
locations
are
concerned,
I
can
I
can
grab
that
in
just
a
minute.
A
Worth
noting
that
the
information
we
have
indicates
that
there
are
in
fact
29
of
the
retail
firms
with
parodies,
and
we
also
need
to
hear
from
host
where
there
are
23,
so
there
are
52
total,
but
each
one
of
those
concessions
is
not
a
separate
business.
So
in
this
slideshow
you've
got
last
time.
You
saw
that
there
were
20
businesses
that
operate
those
52
enterprise,
those
individual
concessions
and
Michelle.
Maybe
if
you
could
follow
up
and
give
us
a
little
more
breakdown
with
Rachel
last
war,
that
would
be
helpful.
A
A
Understands
the
role
of
the
federal
government,
the
requirement
for
the
ACD
BES,
and
it's
worth
also
noting.
If
you
look
at
the
terms
of
these
contracts,
the
two
principal
concessionaires
basically
operate
their
own
businesses
at
the
airport
and
they
perform
a
kind
of
service
and
administrative
function,
if
that's
a
reasonable
description,
guys
where
they
collect
rents
which
flow
through
to
the
airport
and
they
provide
services
to
the
dasie
dbe's
as
well
as
operating
their
own
businesses
at
the
airport.
J
Yes,
I,
don't
know
if
you
all
have
access
or
Haley
and
team.
Will
the
slides
be
on
the
presentation
at
thought
again
good
morning
joining
me
today
will
be
my
colleagues
Steve
Douglas
who's
vice
president
and
is
all
quite
for
the
Charlotte
Airport
for
us
also,
my
colleague,
lon
Gomes,
vice
president
and
responsible
for
AC
DBE
program
around
the
country.
J
I
tell
you
councilman
Driggs.
If
I
can
I
didn't
want
to
recognize
the
other
participating
on
city,
council
persons
and
the
city
officials
and,
of
course,
as
Greg,
indicated,
our
partnership
with
your
Airport
staff,
director,
cabling
and
Haley
and
Ted.
It
really
is
a
great
working
group,
as
we
navigate
their
course
around
the
country,
and
then
all
the
citizens
saw
that
are
listening
in
today.
J
A
Think,
first
of
all,
let
me
say:
I
know
the
airport
appreciates
its
relationship
with
host
and
we
are
all
grateful
for
that
as
well.
It
is
something
that
functions
beautifully
most
of
the
time
and
now
we're
trying
to
sort
out
these
extraordinary
circumstances.
If
you
can,
would
you
go
ahead
and
start
to
talk
and
we'll
try
to
catch
up
with
the
slide,
so
we
don't
lose
too
much
time.
Sure.
J
It
really
shook
our
our
company
to
know
that
our
president,
he
never
had
to
be
hospitalized,
but
it's
his
testimony
is
quite
telling
in
terms
of
the
experience
that
he's
endured,
but
he
sends
his
regards
and
and
with
that,
let
me
continue
to
move
on
HMS
host.
We
just
for
those
you
who
don't
know
our
company.
We
are
an
international
company,
our
parent
company's
auto
grille
out
of
Italy,
but
host
internationally
is
a
us-based
corporation.
J
We
operate
with
over
122
years
of
experience
and
we
have
over
1,600
restaurants,
some
123
airports
and
motorways
worldwide,
and
we
operated
some
300
restaurants
and
our
portfolio
Ron
Gomes
will
go
over
our
a
CD,
ve
participation,
but
nationwide.
We
have
115
partners
and,
prior
to
the
kovat
19,
we
were
trending
about
a
3.3
billion
dollar
company.
J
I'm
not
doing
well
with
the
slice
in
terms
of
moving
them
forward,
so
I'm
having
a
little
difficulty
so
I'll
just
keep
moving
in
North
America.
We
do
operate
in
Canada
as
well
as
the
US
weird
every
airport.
In
those
these
two
countries
we're
one
airport,
epitome
and
Charlotte.
Our
unique
partnership
with
Charlotte
affords
us
to
really
employ
a
lot
of
associates
around
both
of
these
countries.
Prior
to
COBIT,
we
were
trending
some
30,000
associates
today,
those
associates,
probably
90%,
have
been
furloughed.
J
J
Let's
look
at
the
national
trend
line
and
what
Greg
and
many
of
the
things
that
Greg
said,
I
would
just
say
ditto
in
terms
of
the
impact
with
society,
but
look
at
the
TSA
data
on
the
top
chart
March
last
year
the
orange
line
look
what
start
happening.
March
6
and
the
trend
line
will
tie
into
the
next
bottom
chart
our
trade
association
ar-ar-ar
a
these
are
some
sales
numbers
that
are
really
telling
and
they
really
mirror
the
TSA
data.
J
Look
at
January,
19,
2019,
I'm,
sorry
and
you
could
see
January
2020,
we
were
celebrating
a
robust
outlook
for
our
industry.
Sales
were
actually
up
from
723
million
to
765,
and
this
is
all
of
us
in
our
peer
group
penalties
as
well
as
others.
You
could
see
the
impacts
of
February
19
in
February
2020.
When
the
media
began
to
talk
about
covent,
you
saw
that
uptick
for
2020
level
off
immediately
and
then
March.
J
J
Let's
talk
about
the
sales
plummeting
in
terms
of
what's
happening
in
Charlotte
again
the
blue
light
trend
of
what
was
happening
in
2019
and
again
you
can
see
the
red
trend
line
of
what's
happening
in
2020.
Let
me
turn
it
over
to
Ron
Gomes
Ron
is
our
vice
president
and
in
charge
of
our
small
business
program
and
I
wanted
to
share
with
you
the
impacts
that
we're
seeing
for
small
businesses,
particularly
to
Charlotte
Ron.
K
K
K
So
I
didn't
want
to
get
that
in
front
of
you.
Unfortunately,
April
of
this
year,
the
DBE
collectively
did
five
hundred
and
eight
thousand
dollars
in
sales,
so
their
trend
line
is
not
quite
as
peaked
in
the
downward
direction
is
ours.
We
were
down
over
90
percent,
our
DBE
kept
half
of
the
locations
open,
at
least
for
part
of
the
month,
and
we're
down
80
percent.
So
the
one
bright
side
to
this
is
our
DBE.
Participation
went
up
to
over
40%
during
the
month
of
April.
K
This
is
probably
due
to
the
fact
that
the
DBE
style
of
operation
is
more
coded.
19
friendly
than
a
lot
of
the
locations
host
operates
the
large
locations
where
people
are
clustered
close
together,
so
our
DVS
have
done
a
really
great
job,
continuing
servicing
the
airport.
My
main
role,
if
you
go
to
the
next
slide,
is
to
support
our
DBE
and
to
make
sure
you
know
that
they're
going
to
be
with
us
at
the
end
of
this
year
and
beyond.
A
lot
of
them
are
in
precarious
I.
K
Should've
at
the
APD
overseeing
strategic
alliances
function
at
host
is
to
make
sure
that
funding
innovation
and
monies
are
available
for
our
DB
partners.
So
most
of
my
days
lately
are
spent
calming
through
the
care
that
looking
for
angles
for
our
babies
put
to
play
to
get
money
post
did
not
apply
for
any
of
the
SBA
funding.
We
spoke
internally.
K
We
decided
that
those
who
are
meant
to
be
targeted
to
smaller
businesses,
less
than
500
employees,
so
host
of
the
crime
did
not
go
after
any
of
that
light,
but
we
have
encouraged
our
dbe's
to
do
so,
and
a
lot
of
them
have
made
application
and
they're
trying
to
get
that
funding.
We
support
them
in
many
ways.
In
a
normal
situation,
we
have
a
revenue,
optimization
team,
that
shares
best
practices.
I
report
to
the
general
counsel
of
HMS
host
the
legal
department
receives
a
lot
of
the
activities
related
to
our
DVDs
free
of
charge.
K
We
ensure
all
the
leases
and
agreements
are
renewed,
correct
and
we,
the
legal
department,
advises
the
other
host
Department,
such
as
business
development
issues
that
impact
gacy.
We
need
locally
in
Charlotte.
Our
operations
team
is
and
has
been,
having
quarterly
meetings
for
that
DV
partners.
We'll
talk
about
Caroline
tricks
of
shifts
impact
we've
done
a
lot
of
construction
in
the
airport.
Over
the
last
couple
of
years.
There's
been
a
lot
of
coordination.
That's
had
to
go
on
between
host
locations
and
DVD
locations
to
make
sure
the
customers
assert.
K
One
aspect
of
our
programs
is
every
DVD
dollars
generated
through
subleases,
so
those
sublease
locations
that,
because
they're,
not
joint
ventures,
they
don't
have
them
flowed
together.
So
you'll
see
like
upward
and
downward
in
the
HDTV
participation
numbers-
and
there
are
women,
Pratt
is
turning
in
the
airport
and
where
the
construction
is
going
on.
But
that
requires
a
lot
of
coordination
with
our
operations
locally,
so
they
have
those
quarterly
meetings
to
make
sure
we're
on
track
the
we
also
shared
that
practices
they
food
handling,
cash
handling,
loss
prevention.
K
Again,
all
those
management
training
anything
we
offer
to
our
managers
we
offer
to
our
DVDs
managers
at
then
that's
free
of
charge.
You
only
think
we
have
any
kind
of
charge
on
we
work
for
design
construction
because
we
have
to
pay
for
that
ourselves,
so
we
recently
contracted
with
our
third
party
outside
project
management
firm
to
provide
additional
p-n-p-n
services
to
our
subtenant.
K
J
You
Ron
and
if
you
would
go
back
to
Ron's
first
slide
for
me,
because
I
didn't
want
to
answer
one
of
the
questions
that
council
person
asked
when
we
speak
of
the
AC
dve
policy
and
I
was
fortunate.
Councilman
trig
I
started
my
my
career
Arlanda
Airport
I
was
the
DBE
coordinator
back
in
the
90s,
but
when
you
look
to
the
right
of
Ron
slide
up
small
business
partners,
are
your
local
entrepreneurs
and
I
thought
one
of
the
questions
aside
from
Nava
who
runs
the
Panera
and
we
have
a
national
partnership
Nava.
J
J
But
again
she
has
taken
on
a
national
role
as
second
generation
or
rather
and
heard
from
her
father
and
mother.
But
all
the
other
small
entrepreneurs
are
starlet
based
and
you
see
their
brands
as
well
as
their
names.
So
hopefully,
as
we
navigate
with
Brent
and
hey
leo,
had
what
you
do
for
your
prime
operators
either
be
doing
for
your
small
business
partners.
The
other
thing
that
Ron
is
doing
councilman
tree.
Can
you
ask
me,
he's
beginning
a
survey
of
our
small
businesses
doing
a
deep
dive
in
with
a
bandwidth
brett?
Mr.
J
Cagle
gave
a
presentation
last
week
and
by
the
way,
I
caught
him.
Many
Airport
leaders
really
people
in
the
derrick,
their
business
and
Brett
did
that
for
us
he
gave
you
three
scenarios,
a
quick
bounce
back
that
could
happen
as
as
quick
as
a
vaccine
is
found
or
or
travelers
decide
to
navigate
through
airports.
That
could
be
as
quick
as
you
know
this
summer,
based
on
what
we're
hearing
and
if
this
this
thing
comes
back
in
the
fall
in
the
winter.
J
Brett
also
gave
us
a
more
realistic
scenario
that
employment
could
be
at
70%,
come
January
2020,
and
then
he
gave
us
that
worst
scenario,
so
we're
trying
to
now
speak
with
all
of
our
partners
and
to
see
if
they
could
survive
this
industry
and
we'll
be
coming
back
to
Michele,
Haley
and
mr.
Cagle.
To
really
give
them
that
report
to
see
who
can
sustain
this
cycle,
I
would
like
to
ask
them
Steve
Douglas
quickly
before
I.
Do
my
last
slide
to
just
give
us
a
quick
overview
of
our
unique
relationship.
J
L
Thank
You
Derek
Thank
You
Derek.
Can
you
hear
me?
Yes,
yeah?
Oh
great,
okay,
so
I'll
be
brief,
but
we
have
a
very
unique
situation:
a
unique
contractual
situation
in
Charlotte.
That
I
believe
makes
it
one
of
the
best
concession
programs
in
the
country,
and
that
is
the
profit
sharing
arrangement.
But
first
we
both
host
and
our
AC
DB
partners
all
pay
a
fixed
base
rental,
so
that
is
a
percentage.
I
mean
a
per
square
foot
charge
for
all
the
real
estate
that
we
occupy.
L
Second,
our
ACB
be
partners,
pay
the
greater
of
a
minimum
rent
or
a
percentage
rent,
which
is
fifteen
point
five
percent
of
revenues,
and
that
is
a
more
traditional
type
model
across
the
country.
Where
gets
really
unique
and
I.
Think
exceptional
is
that
HMS
hosts
for
the
units
that
it
operates,
pays
fifty
percent
of
all
profits
earned
to
this
to
the
to
the
airport
and
that
really
helps
align
the
goals
and
objectives
of
the
airport
and
the
concessionaires,
and
it
is
resulted
in
a
fantastic
program.
So
that's
that's
the
contractual
relationship
in
a
nutshell.
J
Seven
weeks
ago
we
had
some
1365
citizens
working
with
us
that
Charlotte
we
have
furloughed
almost
twelve
hundred
again
allowing
those
associates
to
apply
for
any
federal
assistance,
and
these
are
the
things
that
we're
doing
operationally.
I
won't
read
them.
You
have
the
deck
in
front
of
you
and
things
we
were
doing
in
the
community.
We
did
just
receive
Bret
some
who's
from
Antonio
that
today
there's
some
ten
thousand
looked
in
plaintiffs,
like
this
good
news
and
tomorrow
there's
some
twelve
thousand
showing
looking.
J
A
You
Darrell
look
no
hands
that
are
raised,
not
seeing
any
I
want
to
say
Steve
you're
something
of
a
celebrity
on
his
car
as
one
who
has
actually
had
the
kool-aid
experience
and
we're
so
happy
to
have
you
here
and
sounding
as
if
you're
on
the
mend.
So
congratulations
I
want
now
to
close
the
loop
by
talking
to
a
couple.
It
up
concession
areas
that
we
have
here
on
the
call,
and
it's
Johnson
notice
that
you
were
actually
on
that
slide.
G
G
Been
a
great
milk,
but
here
we
are
extremely
challenged.
I
must
say
if
you
hear
parodies
and
HMS
hosts
talking
about
how
challenged
they
are,
you
can
only
imagine
what
it's
like
going
through
as
a
small
business,
but
quickly.
Let
me
just
give
you
a
background
on
SD
and
J
family-owned
business.
We
operate
on
both
the
food
and
beverage
side,
as
well
as
the
retail
side,
food
and
beverage.
We
have
three
restaurants,
two
kiosks.
G
On
the
retail
side,
we
have
a
white
travel,
essential
store,
which
is
your
typical
get
the
news,
candy
store
and
one
specialty
super
freak
up.
In
nineteen
we
had
113
employees
over
both
divisions
and
we
were
looking
to
hire
more
and
we
were
using
40
local
suppliers,
mostly
on
the
retail
side
and
our
if
the
new
store
that
we're
that,
where
we
proudly
feature
local
artisans
and
that's
kind
of
the
background
of
SV
and
Jay
and
I
are
concepts.
G
Many
many
concessionaires
have
had
similar
issues,
but
where
our
prize
talked
about
what
a
great
year
2019
was
even
2019
was
challenging
for
scha
many
I
know
our
council
members
know
that
the
capital
improvement
project
is
one
or
at
the
airport,
with
all
the
construction
and
expansion
of
pennants.
The
expansion
of
con
forces
has
caused
some
hardship
for
some
of
these
concessions,
especially
Sdn
Jeon
concourse,
a
July
of
2018
traffic
was
diverted
from
concourse
a
in
preparation
for
that
construction,
and
it
was
65
percent
of
the
traffic
was
diverted
from
that
concourse.
G
G
We
were
excited,
as
I
said,
hiring
a
more
people
and
then
a
few
weeks
later
years,
coca
19,
in
addition
just
kind
of
getting
some
things
that
differentiate
s,
PJ's
scenario
from
others
that
you've
heard
currently,
which
completely
understandable
airlines,
are
consolidating
your
operations.
So
currently
airlines
are
using
con
courses,
B
C
and
E
I'm,
primarily
again,
a
concourse
a
is
not
getting
traffic.
G
So
if
you
compare
concourse
age
of
2019,
we
probably
don't
look
as
bad
just
because
our
benchmark
year
wasn't
that
good,
so
I,
maybe
one
of
the
reasons
they're
receiving
that
that
81%,
that
you
saw
on
the
on
the
graph
on
a
few
minutes
ago
outside
of
protecting
passengers
and
protecting
our
employees.
The
third
priority
is
cache:
preservation,
SD
and
J.
G
After
a
couple
of
challenge,
bounce
just
wants
to
get
to
the
other
side
of
this
of
this
cup
of
this
scenario,
the
sand
in
it
I
mentioned
that
we're
operating
similar
locations,
I'm,
not
sure
I,
think
I
totally
had
only
13
employees
for
operating
two
locations.
One
is
a
Wendy's
hamburger
on
concourse
aid,
where
we're
selling
a
very
streamlined
menu
and
on
concourse
C,
which
has
also
been
affected
by
construction
over
the
last
four
to
five
months,
and
we've
seen
some
decline
there,
but
we're
operating
a
traveling
for.
G
Things
that
keep
me
up
at
night,
in
addition
to
what
we've
already
talked
about
I'm
concerned,
about,
in
addition
to
ramping
up
I,
have
to
get
PPE
product
I
wear
it.
I
can't
I'm
worried
about
passengers
I'm,
worried
about
my
employees,
facility
changes,
I,
don't
know
what
that's
going
to
look
like
one
of
our
brand
new
locations.
There
we
have
some
beautiful
empty
locations,
it's
a
bar
or
and
two
kiosk
locations
of
ours.
What
is
that
going
to
look
like
I'm?
G
G
You
pass
up
a
dining
area,
while
I'm
still
obviously
going
to
be
paying
its
rent
on
the
whole
on
the
hope
on
the
whole
or
planners
dining
room.
These
are
things
that
they
keep
me
up
at
night
and
I'm
sure
a
few
others,
but
that
just
gives
you
in
general
today
and
our
biggest
concerns.
A
E
Thank
you
similar
to
Yolanda
Johnson
Gathers
enterprises,
which
is
my
family's
company.
We
are
on
the
retail
side
exclusively,
so
we
partner
with
parodies
like
idea
and
as
Yolanda
mentioned,
they
have
been
a
support
for
us
during
these
very
difficult
times
and
very
similarly
to
HMS,
hoes
and
parodies
lava.
Dare
our
story
is
very
similar,
but
also
unique
and
probably
more
in
line
to
some
of
the
things
you
heard.
Yolanda
just
speak
about
so
since
February
excuse
me.
E
Since
March
of
this
year
we
have
seen
a
90
percent
decline
in
our
total
sales
and
revenue.
We
have
furloughed
almost
80
percent
of
our
staff,
and
what
keeps
me
up
at
night
is
most
of
my
team
has
had
to
pursue
other
opportunities
to
earn
a
living.
Recruiting
and
maintaining
staff
at
the
airport
prior
to
come
at
19
was
very
challenging.
I.
E
My
team,
okay,
25
percent,
cut
in
their
pay.
We
made
sure
that
they
sustained
the
least
amount.
The
ownership
took
an
80%
cut
in
pay
again
to
make
sure
that
our
team,
that's
there
on
the
I'll
use
front
lines
loosely,
but
truly
on
the
front
lines
are
able
to
maintain
more
of
their
well-being.
By
doing
so,
and
part
of
that
was
strategically
done
because
as
a
company,
we
actually
pay
ninety
five
percent
of
our
team's
health.
E
That's
one
of
the
unique
benefits
that
we
have
offered
since
we
opened
in
1994
that
wasn't
something
that
we
started
during
the
Affordable
Health
Care
Act.
We've
actually
done
that
since
1994,
but
unfortunately
in
April,
everyone
with
Guetta's
enterprises
lost
their
health
insurance.
So
another
thing
that
keeps
me
up
at
night
is,
if
my
team,
that's
still
on
the
frontlines
working
in
the
storage,
a
service
passengers
with
a
smile,
because
they
still
offer
that
smile
in
that
southern
hospitality.
E
That
Bret
can
go
often
reminds
us
of
how
important
that
is
and
such
a
difference
that
we
make
it
here
in
Charlotte,
they're
doing
it
without
health
insurance
of
any
kind,
and
that
is
concerning
to
our
team,
but
again
with
90
percent
revenue
loss.
We
just
simply
cannot
offer
health
insurance
like
we
did
before
our
company
has
not
received
any
cares
at
funding
so
similar
to
all
the
new
stories
that
you
guys
hear
every
night
on
the
national
news
and
the
local
news.
E
We
are
a
local
business
and
there
are
other
AC
DB
operators
that
are
local
businesses
here,
who
have
not
received
any
cares
funding,
and
we
are
one
of
them.
I
would
probably
conclude
my
thoughts
with
just
as
all
of
us
in
our
either
present
positions
or
in
past
positions,
have
earned
a
salary
to
maintain
our
well-being.
E
Those
the
the
revenue
that
we
generated
at
Queen
City
gifts
and
news,
which
is
our
number
one
and
only
wholly
owned
operation,
is
my
family's
only
source
of
income
so
similar
to
someone
who
works
local
store
or
a
corporation
who
may
not
sustain
furlough
or
loss
of
income.
We
are
feeling
those
same
effects
here
personally
and
I.
Think
Yolanda
made
it
a
great
point
about
cash
preservation.
F
E
A
Thank
you.
Are
there
any
questions,
so
I
have
a
question:
The,
Wall,
Street,
Journal,
reported
I.
Think
yesterday
that
half
of
the
people
receiving
federal
assistance,
unemployment
assistance
are
actually
getting
more
money
than
they
were
in
their
jobs
and
I
have
heard
from
others
a
concern
about
trying
to
get
them
back
to
work.
A
E
I'll,
take
a
stab
at
that
councilman,
Drake's
I,
think
it
depends
on
what
position
you
had
in
your
company
and
your
pay
rate.
So,
for
example,
a
mid-level
manager
on
average
at
the
airport
was
probably
earning
enough
money
where
the
full
unemployment
benefit
from
the
federal
and
the
state
would
almost
match
what
they
are.
Making
remaining
unemployed
or
furloughed
versus
an
entry-level
sales
associate,
which
makes
up
specifically
at
my
store,
makes
up
about
I'm
gonna,
say
about
50
percent
of
19,
our
entry-level
folks.
E
They
are
not
earning
that
full
$900
they're
earning
something
much
lower
than
that.
So
I
really
just
think
it
depends
on
who
you
are
and
where
you
fall
within
the
spectrum
of
how
long
you've
worked
and
what
your
wage
was
when
you
were
working,
but
there
definitely
are
some
scenarios
that
you
can
make
more
money
staying
home
and
again
it
just
adds
to
the
difficult
Staffing
to
ask
someone
to
put
their
life
at
greater
risk
for
a
lesser
pay.
I'm,
not
sure
many
people
will
say
yes
to
that.
Well,.
A
H
How
are
you
well
here
very
interested
in
what
I
hear
very
familiar
with
a
lot
of
the
information
shared?
The
only
thing
I
want
to
say,
Co
T
sounds
like
Ground
Zero
what's
happening,
or
with
Cove
it.
We
are
the
sign
builder,
so
we
have
done
a
lot
of
design
and
construction
work
at
Charlotte
Douglas.
We
also
have
tried
to
have
a
little
restaurant,
and
so
can
experience
that
personally
and
see
what
are
the
concessionaires
at
Co
T
are
experiencing
as
well.
H
Working
at
the
airport
is
very
challenging
in
normal
circumstances
because
of
security
access
operations.
The
artists
they're
required
to
work
for
contractors
for
anybody
supplying
certain
services.
So
we
have
seen
the
this
stop.
He
was
a
switch.
She
came
on
all
of
a
sudden.
This
work
stopped
completely
at
Charlotte
Douglas
from
the
local
vendors
and
suppliers,
and
the
question
I
was
asking
earlier
about
how
many
of
the
ACD
bees
are
local.
H
It's
because
we
have
experienced
directly
have
their
location
in
being
a
community
partner,
trickles
down
to
vendor
whether
it's
a
contractor
or
their
architects,
which
is
a
case
that
is
in
case
of
our
company
and
whipping
in
business
since
97.
So
we
have
seen
a
lot
of
these
progress.
Having
them
stop
affects
a
lot
of
people,
they
buy
a
large
quantities.
I
would
say
they
hire
and
support
a
lot
of
people.
A
lot
of
their
people
have
gone
through
a
lot
of
training
to
be
able
to
operate
on
normal
circumstances
at
the
airport.
H
So
now,
with
the
new
sanitation
and
Cove,
is
in
protecting
the
the
passengers
beyond
what
they
were
doing
before
affects
them.
Yolanda
mentioned
earlier
about
having
dining
in
spaces.
Some
of
the
concessions
have
no
dining
space,
so
they
are
effective
in
a
different
way.
We
have
built
some
of
their
spaces,
where
they
of
course
depend
on
those
seats
for
their
sales.
So
even
if
they
open,
they
would
have
to
space
a
lot
which
we
see
in
a
little
restaurant
as
well.
H
There
are
a
number
of
customers,
even
in
the
best
of
conditions,
is
going
to
be
reduced
for
a
very
long
time
if
it
now
permanently.
So
that's
our
experience
as
somebody
who
serves
Charlotte
Douglas
that
they
are
very
attached
to
the
local
community
and
if
we
can
keep
that
in
mind,
I
appreciate
the
mention
of
some
joint
ventures
as
well.
I,
don't
know
what
the
percentage
is
locally
on.
We
make
work
with
the
ones
that
are
local
tea
bags,
so
I
appreciate
the
efforts
of
City
Council
on
focusing
on
the
airport.
H
A
E
M
A
I
Sir,
so
a
few
thoughts
on
and
clarifications
as
as
we've
gone
through
I
think
that
the
first
thing,
I
will
say,
parodies
and
hos-
provide
excellent
products
are
ACD,
BES
I
believe
are
some
of
the
strongest
vendors
that
we
have.
You
know
when
I'm
spending
my
dollars
at
the
airport,
I
I,
hope
when
I
travel
or
used
to
travel
with
my
wife.
We
go
early
to
go
to
Mack
and
we
would,
on
the
square,
is
a
great
concept.
So
I
will
say
the
ACD
de
providers
provide
great
concepts
and
long
term.
I
Our
program
is
stronger
with
what
they
bring
to
the
table
and
we're
committed
to
working
with
them.
On
that
I
will
say.
Their
contract
also
provides.
Michelle
is
also
weighed
in.
There
are
11
total
firms
that
are
local.
Those
firms
have
multiple
locations
in
the
terminal.
So
to
the
question
of
how
many
local
firms
there
are,
there
are
11
local
firms
operating
as
sub
concessionaires
and
they
have
multiple
locations
throughout
the
terminal,
but
again
they're
important.
All
of
the
concessionaires
are
important,
they're
important
to
the
airport
I.
Also.
I
We
have
always
understood
how
difficult
it
is
to
operate
in
the
airport
and
I.
Think
that
goes
to
something
else.
That's
important
is
hosting
parodies
are
huge
companies
the
ACD
bees
are
smaller
than
that,
but
I
also
want
to
clarify,
according
to
city
CBI
goals.
This
is
not
the
same
definition
for
a
city,
CBI,
small
business
right,
so
they
are
smaller
than
hosts
and
parodies
for
sure.
I
But
it's
not
the
two
definitions
when
we
think
about
city
CBI
program
versus
the
federal
DBE
program,
they're
not
the
same,
but
that
being
said,
we
are
keenly
aware
that
there
is
going
to
be
a
new
normal
coming,
it's
going
to
mean
less
revenue,
it's
going
to
mean
different
customer
behaviors
and
we're
working
through
that
I
think.
Sometimes
we
forget
we're
six
weeks
into
this
crisis
and
we're
trying
to
make
adjustments
as
we
go
and
that's
exactly
what
we're
doing.
I
think
miss
Johnson
raised
an
excellent
point
about
dining
room
space.
I
It's
going
to
be
difficult,
I,
think
or
very
different
how
dining
room
space
is
used
and
we're
working
with
the
concessionaires
to
understand
how
to
adjust
the
rent
associated
with
those
spaces
and
that's
what
we're
doing
right
now.
Every
day,
I
literally
am
having
discussions
every
day
with
Haley
and
her
team
to
think
about
what
the
appropriate
actions
are
to
take.
I
will
say
the
contract
that
we
have
both
on
retail
and
food
and
beverage
side
does
allow
for
those
kinds
of
adjustments
that
recognize
the
short
term
and
long
term
changes
to
the
business.
I
As
Miss
Johnson
said
we
know
last
year
there
was
an
impact
due
to
construction
on
the
a
concourse
and
we
provided
rent
relief
to
the
a
concourse
providers,
the
AC
DB
providers.
In
response
to
that,
as
Miss
Johnson
said,
we
know
that
there's
going
to
be
different
expectations
from
the
customers
and
maybe
from
local
regulations
on
how
dining
room
space
is
going
to
be
used,
and
we
need
to
address
that
and
that's
what
we're
in
the
process
of
working
through
right
now.
M
Yes,
thank
you,
councilman
I,
guess
my
question
for
the
what
we've
heard
today,
particularly
is:
is
there
a
way
we
can
benchmark
with
other
airports
around
the
country
on
how
they're
dealing
with
these
issues
and
maybe
take
a
look
at
that?
The
later
meeting
and
compare
and
just
might
give
us
some
ice
is
also
some
creative
ideas
and
what
others
are
doing.
A
Good
well
I
just
wanted
to
say
we
now
have
I
believe
a
good
overview
of
the
landscape
in
terms
of
the
concessionaires
and
it's
obviously
one
of
devastation.
I
would
ask
that
in
the
coming
weeks,
if
any
participant
in
this
conversation
has
thoughts
or
requests
or
things
that
they
want
to
be
taken
into
account
as
we
continue.
Our
discussion,
please
write
to
me
and
I
will
be
sure
to
introduce
them
into
a
future
conversation
and
also
concessionaires.
A
If
you
would
spread
the
word
about
this
process,
we're
happy
to
have
others
who
might
want
to
protect
at
that
point
of
view,
sign
up
in
the
call
and
speak
with
us
as
well,
so
I
think
for
the
moment.
With
that
I'll
wrap
up
next
week,
we
do
have
American
Airlines
the
last
big
piece
of
the
puzzle,
and
that
will
be
a
10
o'clock
on
Thursday.
Thank
you
all
for
being
here
today.