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From YouTube: 311 Chelsea
Description
City of Chelsea
more info www.chelsea.gov/311
Video Production by Chelsea Cable TV
A
Hi,
how
you
doing
my
name
is
Burnaby
Rodriguez.
If
you
don't
know
me,
I'm
the
current
manager
of
3-1-1
services
here
at
Chelsea
I'm
doing
this
little
promo
to
inform
you
about
our
new
department
and
service
that
we're
offering
in
City
Hall,
which
is
3-1-1
if
you're
familiar
with
it.
It
exists
in
other
communities
such
as
Boston,
Somerville,
Everett,
Revere,
Malden
and
we're
gonna
start
it
here,
beginning
March,
1st,
so
3
1
1
is
a
call
center
of
sorts
for
City
Hall.
It
exists
as
sort
of
a
one-stop
shop
for
City
Hall
for
Chelsea.
A
A
And
it's
located
on
its
you
can
find
out
in
the
iOS
store
and
google
play
store,
and
you
can
take
call
us
directly
from
that
app.
If
you
use
the
app
to
call
us
you're
able
to
get
in
touch
with
us
outside
of
the
boundaries
of
Chelsea
any
time
within
the
hours
of
City
Hall
work
hours,
so
just
to
break
down
what
3-1-1,
how
3
1
won't
work
and
what
it
will
consist
of.
Is
this
three
main
facets,
one
the
first
facet
being
is
that
it
works
as
a
service
request
Center.
A
Second
facet
is
more
as
a
general
questions.
You
want
to
call
somebody
and
you
have
question
about
a
parking
ticket.
You
have
a
question
about
your
excise
tax.
Your
real
estate
tax,
your
water
bill,
will
be
able
to
hopefully
answer
that
as
quickly
as
possible.
If
we
don't
answer
it
within
two
minutes,
we
do
plan
on
taking
a
number
getting
back
to
you
as
quickly
as
possible.
We
don't
want
to
transfer
you
as
we
want
to
be
able
to
give
you
all
the
answers
in
one
place
rather
than
bounce
you
from
place
to
place.
A
This
new
three-on-one
service
will
help
us
a
lot
internally
within
fishin
c-considering.
Our
employees
will
not
necessarily
be
worried
about
picking
up
the
phones
at
front
windows
of
certain
departments
such
as
the
parking
department
or
the
Treasury
Department.
There
will
be
more
focused
on
delivering
quality
service
at
the
front
window,
while
we
at
three-on-one
will
deliver
quality
service
as
well.
I'm.
A
phone
three-one
mark
also
works
as
sort
of
a
one-stop
shop
for
city.
Just
like
I
said
that
third
facet
is,
you
have
no
idea
what
how
Chelsie
works
or
what
works
in
City
Hall?
A
A
Like
I
said
it's
calling
through
and
one
directly
just
by
dialing
three
on
one,
if
you're
in
the
city
of
Chelsea,
using
our
app,
which
I
said
is
located
in
the
iOS
store
and
google
play
store
and
using
our
website,
which
you
can
find
here
up
to
my
left,
you'll
be
able
to
do
all
the
same
things
such
as
submit
a
service
request.
Ask
a
general
question:
find
information
on
your
by
yourself
there's
a
lot
of
helpful
self-help
information
known
as
our
knowledge
base.
A
That
includes
a
bunch
of
frequently
asked
questions
that
exists
for
our
residents,
that
we
will
continue
to
upload
and
edit
as
needed.
You
are
also
able
to
give
us
as
much
feedback
as
possible,
so
we
can
improve
our
service
as
best
as
possible.
This
is
a
new
service,
so
we
hope
to
get
as
much
activity
and
back
from
our
residents
in
our
our
users
as
pot
as
much
as
possible
and
we
hope
to
deliver
the
best
service
as
possible.