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From YouTube: Columbus Connection 211
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A
A
B
B
A
B
2-1-1
that
easy
to
remember
number
just
like
911
311
here
in
the
city,
two
in
one
puts
you
in
contact
with
thousands
of
different
types
of
Community
Resources,
mostly
the
calls
that
we
get
are
for
basic
needs,
so
food
clothing,
shelter
utility
bills,
but
then
we
get
a
lot
of
calls
for
access
to
health
care
for
the
uninsured
underinsured.
B
B
You
call
2-1-1
when
you
visit
our
website
when
you
text
you
get
everything
you
need
to
know
before
you
even
reach
out
to
the
agency.
You'll
know
what
their
intake
procedure
is.
So
so
many
things
change
during
covid.
You
couldn't
walk
in
anymore.
You
had
to
call
and
make
an
appointment,
so
you
find
out
what
that
intake
procedure
is
what
documents
do
I
need
before
I
get
Services
the
eligibility
requirements.
You
know
so
they
know
everything
they
need
to
know
and
we
have
multiple
resources.
A
B
That's
exactly
what
we
do.
We
connect
the
one
thing
I
love
about
calling
two
on
one
is:
we've
got
some
great
call
agents
who
are
trained
to
listen
to
the
bigger
picture,
so
you
may
call
for
utility
assistance
and
they
would
say,
have
you
ever
thought
about
using
a
local
food
pantry,
so
you
can
shift
your
money
around
or
have
you
you
know,
thought
about
furthering
your
education
or
what
you
know.
What
kind
of
jobs
do
you
want
to
do?
What
kind
of
career
are
you
looking
at?
A
B
B
So
much
is
out
there
that
we're
going
to
need
help,
but
the
great
thing
about
2-1-1,
it's
free
and
confidential.
We
might
ask
you
your
first
name,
so
we
can
be
polite,
but
you
don't
have
to
give
any
personal
information
you
can
text.
That's
my
favorite
way.
I
think
the
generation
is
coming
up.
Texting
is
very
easy.
All
of
that
information
gets
sent
right
to
your
phone.
Our
website
is
wonderful,
it's
very
easy
to
to
browse
through
and
find
those
resources.
So
what
we
want
to
do
is
remove
any
of
those
barriers.
B
B
A
Now
Jules
this
is
this
is
kind
of
a
creative
and
kind
of
a
no-brainer
finding
the
mess
you
guys
are
there
on
the
spot,
for
people
not
just
for
fires,
but
for
a
lot
of
different
emergencies,
and
you
guys
are
sometimes
the
first
ones
to
notice
different
needs.
So
it
really
makes
sense
that
you
guys
are
partnered
with
United
Way
to
spread
the
information
about
what
2-1-1
can
do.
Yes,
sir
I
knew
this
is
going
to
happen.
Yeah
no
problem,
so
you
guys
when
you
guys,
you
guys
go
into
assess
the
situation.
A
C
Yes,
sir,
yes,
sir,
when
when
they
go
out,
if
they,
if
our
crews
recognize
that
a
citizen
might
have
a
need
or
resource,
that's
beyond
our
capability,
they've
been
instructed
to
give
them
this
card
and
to
call
2-1-1
and
give
them
a
brief
explanation
of
what
those
resources
that
are
available
to
them
and
then
they
leave
it
with
them
and
hopefully,
they'll
call
contact
211
after
they
leave
they'll.
Tell
them.
They'll
also
tell
them
what
the
operating
hours
are
for
the
call
agents
and
so
forth.
C
They'll
also,
let
me
know
that
they
did
give
a
201
card
to
that
Citizen
and
then
I'll
follow
up
with
Candace
here
to
see
if
they
did
make
the
201
call
to
the
agent
and
if
not
then
I'll,
let
her
know
and
then
she'll
turn
and
turn
try
to
contact
them
so
they're.
You
know
they're
not
left
behind.
B
The
call
center
is
open
from
8
A.M
to
7
P.M
Monday
through
Friday.
They
do
have
a
service
where
you
can
leave
a
message
and
call
back
if
the
lines
are
busy.
So
you
don't
have
to
wait
on
hold
that
time.
But
that's
why
we
really
encourage
people
to
use
texting
and
to
use
the
website
as
well,
because,
of
course,
they're
24
7.
B
You
text
your
ZIP
code
to
898-211,
which
is
the
txt
2-1-1
easy
to
remember,
but
really
that
is
the
the
whole
goal
of
this
partnership
and
the
city
in
United.
Way
have
been
such
fabulous
partners
and
to
join
together
to
meet
what
is
a
very
obvious
need
at
times
you're
right
it
was
a
no-brainer,
it
just
makes
sense
and
we're
so
excited
to
be
a
part
of
this
yeah.
A
It's
amazing,
it's
all.
It's
all
I,
so
much
the
environment.
Ems
already
does
with
you
all,
being
first
responder,
which
we're
all
being
literal
Lifesavers
with
you
all
being
someone
that
sees
so
many
families,
and
so
many
people,
and
sometimes
their
worst
moment
in
their
life.
Having
the
knowledge
to
you
know,
assess
all
those
emergency
needs,
but
then
having
the
heart
and
the
willingness
to
say
Hey,
you
know
I
see
something.
I
can
probably
help
you
out
with
I.
A
B
A
B
We
have
been
in
operation
since
2014
and
every
single
month
since
then,
utility
assistance,
housing
and
food
and
they
kind
of
rotate
on
which
is
the
top.
Of
course,
the
winter
and
summer
utility
bills
are
going
way
up.
We
get
calls
for
that,
come
to
the
holidays,
we'll
get
a
lot
of
calls
about
food,
but
we
get
so
many
calls
about
access
to
health
care,
and
this
really
was,
you
know,
prescription
assistance.
How
do
I
get
to
my
doctor's
appointment
during
covid?
You.
B
Can
I
get
tested?
How
can
I
get
vaccinated,
so
this
was
really
where
the
partnership
came
from.
It
was
talking
about
those
medical
needs.
First,
we
talked
about
domestic
violence
needs,
but
then,
as
the
conversation
and
the
partnership
grew,
it
was
like.
Well,
you
know
our
First
Responders
see
other
things
in
the
home.
Well,
certainly,
let's
try
to
address
those
all.
At
the
same
time,.
A
Meet
your
needs,
another
example
of
how
the
community
comes
together
to
really
support
and
help
our
own
Community
again
thanks
to
United
Way,
thanks
to
Columbus
Fire
EMS,
for
this
amazing
and
again,
if
you're
into
the,
if
you
don't
need
9-1-1
dial,
2-1-1
again
I'm
David
Britt.
This
is
Columbus
connection,
foreign.