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Description
County of Santa Clara Public Health Department Public Information Officer Maribel Martinez talks about what it is like to get tested for COVID-19 and answers common questions about testing.
Recorded June 12, 2020.
The City of Cupertino would like to express its thanks to the County of Santa Clara for the use of their video materials during the COVID-19 pandemic.
For more information regarding the impact of the COVID-19 outbreak in Cupertino, please visit https://www.cupertino.org/coronavirus
C
Also
we
want
to
let
you
know
that
we
are
removing
our
facial
coverings
money,
billets,
removing
hers
right
now,
I
already
removed
mine
prior
to
the
start
of
this
segment,
so
that
everyone,
including
our
ASL
american
sign
language
interpreters,
couldn't
properly
understand
and
communicate
the
information
that
we
will
be
sharing
this
morning.
So.
D
Today
we're
answering
questions
that
we
received
from
you,
the
public.
The
questions
came
through
our
social
media
platforms,
our
online
FAQ
portal
and
through
the
call
center.
We
know
that
at
times
it
may
feel
as
though
information
is
not
getting
out
to
you
fast
enough,
but
please
rest
assured
that
a
staff
at
the
public
information
team
is
working
seven
days
a
week
to
serve
you.
So,
let's
jump
into
these
questions
so.
D
D
So
when
you
arrive
you'll
be
greeted
by
a
team
member
who
will
provide
you
with
a
clipboard
and
a
pen
which
have
been
clean
and
disinfected
ready
for
you
to
use
there'll
be
two
forms
to
complete:
one
is
demographic
form
which
includes
basic
contact
information
so
that
you
know
how
so
that
we
know
how
to
reach
you
to
provide
you
a
test
result.
The
other
is
a
consent
form
which
allows
us
to
provide
the
Cova
test
to
you
at
the
exit
table.
D
We'll
ask
you
to
kindly
complete
a
four
question
survey,
which
will
help
us
to
improve
our
pop-up
clinics.
The
forms
are
available
in
English,
Spanish,
Vietnamese
and
Chinese.
The
test
is
fast,
easy,
confidential
and
it
doesn't
hurt.
Our
health
professional
well
use
a
nasal
swab
that
goes
into
each
nostril
for
about
10
seconds,
and
that's
it
that's
the
entire
test.
On
average,
it
takes
about
three
days
to
get
their
results,
but
that
depends
on
the
site
that
you
used
and
you'll
either
get
a
phone
call
or
an
email,
letting
you
know
of
their
results.
D
C
I
know
there's
a
misconception
that
is
painful
and
think.
Thankfully
we
see
it
on
the
video
that
did
not
look
painful
at
all.
So
a
lot
of
people
are
saying
that
ours
don't
work
for
me
or
I
can't
get
off
work
and
go
and
I
know.
One
solution
we
have
here
at
the
county
is
to
ask
your
manager
if
you
can
go
and
get
tested.
C
D
Right
every
week
we
are
going
to
different
locations
and
we
decide
these
based
on.
Where
is
the
biggest
need,
where
we
see
some
case
numbers
that
we
feel
it's
important
to
go
to
the
community
to
really
make
sure
that
the
testing
sites
are
accessible
and,
of
course,
that
we're
providing
them
in
multiple
languages
for
folks
to
be
able
to
access
them
more
easily.
So.
C
D
We
are
working
really
closely
with
our
community
partners,
nonprofits
other
jurisdictions
like
cities
to
find
locations
that
work
for
the
community
that
are
easy
to
get
to
and
that
provide
all
of
the
components
that
are
needed
to
have
a
successful
community
site.
So
if
there
isn't
one
near
you
right
now
we're
working
to
get
one
close
to
you
and,
of
course
all
the
other
locations
are
also
available.
Many
of
them.
You
do
not
need
to
make
an
appointment,
some
of
them.
C
D
Initially,
we
were
experiencing
some
shortages
of
testing
kits
and
we
were
prioritizing
individuals
who
had
symptoms.
Now
we
have
a
larger
supply
and
we're
encouraging
everyone
to
get
tested,
at
least
once,
but
there
are
some
groups
that
we
are
encouraging
to
get
tested
once
a
month,
and
these
are
workers
who
interact
with
the
public
on
a
regular
basis.
Those
could
be
construction
workers,
grocery
workers,
now
retail
workers.
D
C
Question
are
these
tests
done
via
drive-through
or
do
folks
have
to
get
out
of
the
car?
How
can
we
test
workers
rapidly
I
know?
Vmc
has
drive-through
clinics
where
you
don't
have
to
leave
your
car
and
you
can
make
an
appointment
to
visit
a
drive-through
site
and
making
an
appointment
is
fast,
the
fastest
way
to
get
tested,
and
we
actually
have
a
testimonial
from
someone
who
actually
visited
one
of
the
drive-thru
sites.
Yes,.
D
We
have
a
note
here
from
Rick
from
from
within
our
County
who
wanted
to
share
about
his
experience,
and
he
says
my
wife
and
I
went
to
the
testing
site
in
San
Jose.
A
couple
of
weeks
ago,
I
was
very
impressed
by
the
degree
to
which
we
were
protected
from
any
contact
with
the
workers
and
especially
from
people
being
tested.
At
no
time
were
we
exposed
to
anyone,
except
through
the
crack
of
our
windows,
we
all
wore
masks.
We
were
never
asked
to
touch
anything
that
had
been
touched
by
employees.
D
The
only
thing
we
hand
we
were
handed
a
swab
and
the
bag
was
delivered
via
a
mechanical
gripping
tool.
The
entire
experience
was
outside
and
in
an
open,
ventilated
building.
After
my
experience
at
the
testing
site,
I
have
no
reservation
about
being
tested
again
and
for
the
benefits
to
everyone
in
the
community
who
has
or
does
not
have
kovat
19
I
hope
that
everyone
will
take
the
opportunity
to
be
tested.
Oh
that's.
C
Great
another
question:
my
nonprofit
employer
is
making
it
mandatory
to
get
tested
every
two
weeks
and
I
would
say
to
that.
That
is
a
very
good
employer.
They,
they
stated
its
falling
in
line
with
your
recommendations,
which
that
is
falling
in
line
with
the
recommendations.
We
are
recommending
that
all
frontline
workers
get
tested
monthly
and
every
two
weeks,
if
need
be,
and
that's
going
to
definitely
help
slow
the
spread.
Another
question
there
has
been
way
too
much
confusion
regarding
who
can
get
tested
and
whether
the
test
is
free
or
not.
D
So
every
test
is
free
anywhere
that
you
go,
whether
that's
your
provider
or
to
a
community
site.
It
is
free.
They
won't
ask
you
for
any
kind
of
payment.
If
you
are
not
symptomatic,
you're
welcome
to
use
any
of
our
community
sites.
You
can
make
a
point,
mentality,
website
portal
for
testing
or
you
can
come
as
a
walk-in
for
any
of
the
other
pop-up
sites.
Those
are
available
to
those
who
do
not
have
symptoms
but
want
to
get
tested
for
those
who
are
exhibiting
symptoms.
D
We
do
recommend
that
you
make
an
appointment
with
your
medical
provider.
You
talk
to
your
doctor
and
get
tested
through
that
provider.
If
you
don't
have
a
provider,
you
can
call
our
Valley
Medical
Center
valley
connection
line
at
the
phone
number.
That
I
will
give
you
shortly.
That
is
one
eight
hundred.
D
Let
me
find
that
really
quick,
so
I
can
give
you
the
accurate
information.
I
do
have
it
jot
it
down
here.
Yes,
one
eight
eight,
eight
three,
three,
four
one
thousand
and
that's
again,
if
you
don't
have
a
doctor,
if
you
don't
have
a
provider
but
are
exhibiting
symptoms,
that
is
the
number
to
call
valley,
connection
line
and.
D
On
average,
it
takes
about
three
days
to
get
their
results,
but
it
will
depend
on
where
you
got
tested.
If
it
was
a
drive-thru
side,
it
would
if
it
was
a
community
pop-up
site
or
if
it
was
through
your
provider.
But
around
that
time
line
is
the
average
and
you'll
either
receive
a
phone
call.
If
you
went
through
a
community
site
or
you
might
receive
an
email,
you
might
also
have
to
login
to
your
provider
portal
to
check
your
labs
and
results
and.
C
One
person
wrote
what,
if
I
test
positive.
Of
course,
if
you
test
positive
you're
going
to
be
notified
and
that's
when
you
want
to
go
into
self-isolation
and,
of
course,
you'll
reach
out
to
your
health
care
professional,
to
give
you
recommendations
on
how
you
would
proceed
also,
how
can
I
find
a
testing
location
near
my
work
or
home?
You
can
visit
SCC
free
test,
org
and
all
the
information
regarding
testing
availability
and
sites
here
in
the
county
will
be
on
that
website.
D
We're
encouraging
every
community
member
to
get
tested
at
least
once
and
for
those
that
have
contact
with
the
public.
Those
are
health
care
workers,
frontline
employees
for
RIS,
first
responders
grocery
workers,
but
as
well
as
those
who
attended,
see
a
large
gathering
like
a
protest
who
ride
mass
transit,
have
chronic
health
conditions
are
60
years
or
older
or
experience
symptoms.
We
want
you
to
get
tested
and
for
those
healthcare
workers
and
frontline
workers.
We
want
you
to
keep
getting
tested
once
a
month.
A
question.
C
That
came
in
to
us
on
Facebook
once
tested
should
I
still
follow
protocol.
All
protocols
can
I
be
around
other
kovat
19
negative
people.
Once
you
test
negative,
it
is
not
a
it's
not
permission
to
party.
You
should
still
continue
to
practice
social
distancing
and
always
wear
your
face
mask
when
you
are
in
public
and
wash
your
hands
on
a
regular
basis,
and
this
is
going
to
help
us
slow
the
spread
here
in
the
county.
That's.
D
Absolutely
true,
because
every
time
we
interact
with
people,
that
is
a
risk
of
exposure,
we
can
minimize
it
by
all
the
social
distancing
protocols
and
guidelines,
but
every
single
day
could
be
an
opportunity
for
you
to
ensure
that
you're
keeping
safe
by
practicing
those
protocols
and
keeping
your
distance.
So.
C
D
We
definitely
want
to
thank
everybody
out
there
who
has
been
keeping
the
social
distancing
protocols.
We
also
want
to
thank
people
who
have
been
asking
questions
through
our
social
media
portals
calling
in
through
our
call
center
and
through
the
FAQ
website.
Those
questions
are
important.
We
are
working
on
responses
for
you.
Thank
you
so
much
for
what
you're
doing
and
know
that
testing
is
again
one
of
the
ways
in
which
we
can
slow
the
spread
of
kovat
19,
and
there
are
many
others
through
our
social
distancing
protocols.
Maribel.
C
For
being
here
today
again,
if
you
need
information,
more
information
about
testing,
please
there's
an
SCC
test:
three
tests,
SCC
free
test
org
and
for
all
things
covert
related.
You
want
to
visit
SEC
org
forward,
slash
coronavirus
and
use
the
search
function
to
find
information.
Also,
we
have
an
FAQ
team
and
call
center
team
here.
Answering
all
of
your
questions
now.
I
know
some
of
you
want
to
get
the
breaking
news
on
when
the
salon
is
going
to
open.
They
don't
have
that
information.
C
The
information
they
are
relaying
to
you
comes
from
information
that
has
already
been
passed
through
some
of
the
orders
that
we've
issued
and
you
can
find
that
information
on
SCC,
gov,
dot,
org
forward,
slash
coronavirus,
remember
we
are
still
sheltering
in
place
throughout
the
weekend
and
practicing
social
distancing
and
wearing
a
face
mask
because
we
want
the
numbers
to
go
down.
We
we
we
discussed
in
our
this
morning
that
we
did
see
some
of
the
trends
of
the
numbers
going
up
and
last
night
I
was
looking
at
it
and
I
want
to
know.
C
I
want
people
to
know
that
the
groups
with
the
highest
numbers
to
age
category
was
from
21
to
70
years
old,
so
that
pretty
much
covers
all
of
us
so
continue
practicing
the
protocols
and
that's
definitely
going
to
slow
the
spread
in
the
county,
and
we
will
get
back
to
some
sense
of
being
normal
thanks
for
watching.
Everyone
have
a
safe
weekend
and
we
will
see
you
next
time.