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Description
Local hospital leaders share information on seeking care during the COVID-19 pandemic, including accessing hospital emergency services.
Recorded May 18, 2020.
The City of Cupertino would like to express its thanks to the County of Santa Clara for the use of their video materials during the COVID-19 pandemic.
For more information regarding the impact of the COVID-19 outbreak in Cupertino, please visit https://www.cupertino.org/coronavirus
B
B
B
In
february
and
march,
we
get
began
to
prepare
for
patients
with
covet
19
and
in
march
our
hospitals
and
clinics
began.
Restricting
access
and
postponing
non-urgent
inpatient
care.
Our
county
and
state,
began
to
shelter
in
place
and
successfully.
We
were
able
to
slow
the
impact
of
the
disease
on
our
health
care
system.
As
of
right
now,
our
confirmed
cases
is
2435.
B
It
is
important
to
know
that
our
hospitals
and
clinics,
our
emergency
department,
our
specialty,
centers
and
urgent
care
clinics,
remain
safe,
open
and
ready
to
serve
the
people
who
need
our
services.
Brian
great,
to
have
you
here,
and
I
have
a
few
questions
for
you
absolutely
for
the
emergency
department.
C
Well,
first
of
all,
sanjay
thanks
for
having
me
here,
you
know
the
the
health
and
safety
of
our
patients
has
always
been
our
first
priority,
our
top
priority.
It
has
been
and
will
continue
to
be
so
you'll
notice
when
you
go
to
an
emergency
department,
an
emergency
department,
things
by
nature
of
what's
going
on
around
us,
has
changed
and
it's
changed
to
help
provide
safety
measures
for
the
patients
and
also
the
staff
we're
all
in
this
together.
As
you
mentioned
the,
but
no
doubt
about
it,
we're
we're
ready.
C
Just
because
we're
in
a
pandemic
mode
doesn't
mean
that
the
hypertension,
the
diabetes,
the
car
accidents,
the
broken
bones,
the
appendicitis,
the
heart
attacks,
the
strokes
go
away,
those
are
still
there
and
we're
still
able
to
safely
take
care
of
patients
who
have
those
conditions.
So
that's
number
one.
Is
we're
open
and
ready
and
and
can
take
care
of
you
safely,
some
of
the
things
you'll
notice
when
you
go
to
a
clinic
or
an
emergency
department,
I
work
in
the
emergency
department,
so
I
can
speak
to
that.
C
Is
that
you'll
notice
right
away
when
you
get
there
there
it's
a
little
bit
different
and
necessarily
so
you'll
notice.
Some
social
distancing
measures
like
people
are
separated
by
about
six
feet.
We
give
people
if
they
don't
have
them
already.
Facial
coverings,
that's
very
important
to
help
control
the
spread
and
protect
patients
and
staff
we'll
end
up
separating
patients
who
do
have
covet
type
symptoms
and
flu
type
symptoms
for
things
that
are
not
covet
related.
Okay
and
it's
not
to
say
that
we
bunch
everybody
up
together.
We
don't
do
that.
C
One
of
the
things
you'll
notice
is
the
rooms
in
an
emergency
department
and
many
of
the
emergency
departments
that
we
go
through,
certainly
at
o'connor
and
vmc,
and
at
st
louise
is
they're,
now
kind
of
separated,
quite
a
bit
where
they're
isolated
from
each
other
and
that's
to
help
prevent
droplets
and
aerosols
from
spreading
protects
the
staff.
More
importantly,
it
protects
our
patients
and,
like
I
said,
we're
all
in
this
together,
we
have
to
protect
each
other.
C
Visitor
restriction
is
a
key
component
as
much
as
we
want
visitors
to
come
and
visit
their
family
members.
It's
somewhat
limited
now
and
it's
to
prevent
the
spread
of
covet
19
and
so
you'll
notice.
Some
visitor
restrictions
when
people
come
into
the
hospital
or
clinic
system
system,
they'll
automatically
get
a
temperature
check,
so
you're
greeted
whether
you're,
a
doctor
or
nurse
ancillary
staff
or
a
patient
or
a
visitor,
or
a
contractor,
dropping
off
supplies,
you're
going
to
get
a
temperature
check
and
a
symptom
check
to
see.
C
If
you
have
any
symptoms
or
so
you'll
notice
that
our
people
are
walking
around
in
the
hospital
required
to
have
facial
coverings.
So
people
will
have
facial
coverings
in
the
hospital,
that's
to
protect
us
and
to
protect
you,
and
so
we
can
protect
each
other
testing
is
one
thing
that
I'm
very
proud
of.
Okay
testing
all
over
the
place
at
first
took
a
while
to
ramp
up,
but
over
the
last
month
and
a
half
to
two
months.
C
It's
ramped
up
exponentially
where
we,
if
a
patient,
comes
to
the
emergency
department
and
has
significant
coveted
symptoms
or
requires
the
testing.
For
other
reasons,
they
can
get
that
covenant
test.
Okay,
so
I
know
I
feel
like
I'm
able
to
test
people
appropriately
at
this
point
and
the
turnaround
time
is
actually
pretty
fantastic
right
yeah.
So
the
turnaround
time
has
been
somewhere
between
one
to
two
hours
for
most
patients.
Sometimes
it
varies
a
little
bit,
but
that's
been
key.
C
So
we
can
ramp
up
our
safety
measures,
design
protocols
to
help
treat
you.
So
we
can
absolutely
treat
you
for
emergency
medical
services,
medical
conditions
in
a
very
safe,
efficient,
compassionate
manner.
We're
ready
to
take
you
in
and
take
care
of
you.
If,
please
don't
delay
your
health
care
come
on
in
and
see
us
we'll
take
good
care
of
you.
B
C
And
I
would
tell
you
is
that
from
the
get
go,
vmc
has
done
a
great
job
of
providing
the
front
line
service
providers.
Frontline
workers
with
proper
masks,
whether
they're,
n95,
mass
or
greater
the
proper
face
shields,
glasses,
goggles,
gowns
and
we're
able
to
treat
patients
safely,
and
that
allows
us
to
keep
ourselves
healthy
and
to
keep
you
guys
healthy
as
well.
B
I
think
one
thing
we
want
to
stress
also
is
those
who
have
chronic
medical
diseases,
chronic
conditions,
heart
failure,
diabetes,
asthma,
those
who
need
to
go
even
for
the
usual
surveillance
checks
like
mammograms
and
colonoscopies,
we're
ready
for
that
too,
and
we
need
to
make
sure
our
patients
don't
neglect
that
care
by
neglecting
it.
Like.
You
said,
the
small
problem
can
become
a
bigger
one.
C
Right
absolutely
so,
that's
very,
very
important.
The
other
medical
conditions
still
exist
and
they're
still
around
us
right.
So
a
minor
problem
can
become
complex,
that
a
complex
one
can
become
severe
and
critical,
and
we
want
people
to
come
and
see
their
doctor
to
make
appointments
to
go,
see
their
primary
care
providers
if
you've
had
an
appointment.
C
B
I
think
one
thing
we
also
want
to
stress
is,
I
know
during
these
difficult
times,
people
may
be
losing
their
insurance
and
and
be
afraid
of
of
the
financial
impact
of
visiting
visiting
a
doctor
could
possibly
be,
and
we
want
to
make
it
clear
that
we
don't
want
insurance
to
be
a
barrier
to
their
care.
So
I
one
thing
I
want
to
mention
to
the
public
out.
There
is
please
contact
our
patient
access
department
at.