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From YouTube: 2/21/23 - Dearborn Heights Study Session
Description
The Dearborn Heights Study Session for the CivicPlus Presentation taking place Tuesday, February 21st 2023 in the Dearborn Heights Council Chambers and via Zoom.
A
Hi,
thank
you
very
much
well,
introduce
yourself
and
go
ahead.
David
Cooper,
director
of
innovation
technology
for
the
city
of
Dearborn,
Heights
I'm,
here
to
help
present
actually
Hector,
who
is
from
Civic
plus
to
help
do
a
demonstration
of
a
wide
range
of
products
that
we
are
looking
as
a
city
right
now.
A
We
actually
already
use
two
pieces
of
their
software
municipal
code
and
next
requests,
which
you
most
recently
approved
for
us
to
use
this
Civic
plus,
and
the
many
products
that
actually
entails
is
products
that
will
help
our
city
move
forward
when
I
was
first
hired
here
in
the
city.
One
of
the
slogans
that
I
that
I
heard
is
part
of
the
city
is
a
city
with
a
future.
A
When
I
came
here,
we
were
at
least
infrastructure,
wise
and
some
of
the
process
that
we
had
in
place,
weren't
necessarily
there.
This
is
something
that
can
help
us
catch
up,
because
a
lot
of
surrounding
communities
do
have
these
exact
same
products.
This
is
us
to
catch
up
there,
but
working
with
Civic,
plus
myself,
Mariana
and
a
lot
of
the
directors
that
I've
actually
already
met
with
them
and
demonstrated
the
products
and
everything
I
believe
that
this
is
a
product
to
help
us
take
that
next
step
and
get
ahead.
A
Okay,
not
necessarily
say
hey
we're
going
to
get
on
the
same
page
as
surrounding
communities.
Westland,
Livonia,
Allen,
Park
e-course
are
all
communities
that
use
various
products
of
theirs
working
again
with
Hector
and
he's
worked
with
his
management
team
to
say:
hey
because
we're
looking
at
such
a
wide
range.
What
can
they
do
for
us
to
help
us
out?
You
know
and
kind
of
the
same
way
us
to
them.
A
This
I
want
you
to
keep
in
mind
that
selecting
some
of
these
products
is
about
helping
not
only
our
staff
optimize,
what
they're
doing
to
help
our
community,
but
truly
going
to
help
our
community,
because
some
of
these
products
are
a
direct
reflection
of
them
and
also
I'm
gonna,
say
it's
right
now
to
some
of
it
is
to
actually
help
the
clerk
and
you
a
very
a
very
big
part
of
this
in
everything
that
we're
doing
to
help
optimize
everything
we're
doing
there.
So
without
further
Ado
I
want
to
introduce
Hector
from
Civic.
A
Plus
we
are
going
to
put
the
presentation
up.
Is
there
a
screen?
You'd
prefer
for
it
to
be,
oh
looks
like
she's
already,
we've
already
changed
the
channel
over
there
and
he'll
connect
to
that
one.
On
the
left
hand,
side
some
of
the
other
members
of
Civic
plus
will
be
joining
us
you're
already
up
on
this,
let
you
know
are
joining
us
from
via
Zoom,
okay
Hector.
Thank
you.
B
Yep
good
evening,
Camp
Council
good
evening,
my
name
is
Hector
Ortega
I
am
a
Communications
account
executive
with
Civic
plus
from
the
Dallas
Texas
area.
Our
home
office
of
Civic
plus
is
located
in
Manhattan
Kansas.
If
anybody
follows
K-State
or
any
of
the
college
football,
it's
a
big
college.
There
used
to
live
in
Kansas.
So
that's
how
I
got
acquainted
during
the
pandemic.
My
wife
and
I
moved
out
and
we
are
now
in
the
Dallas
Texas
area.
I
know
it's
been
a
long
night.
I'll
try
to
keep
this
very
short
concise.
B
But
if
you
want
to
follow
along
with
the
presentation,
tentative
agenda
for
this
evening
is
being
able
to
provide
what
we've
learned
in
discussions
with
staff
who
we
are
educate
just
a
little
bit
as
to
what
we
do
at
Civic,
plus
we'll
actually
dive
into
the
staff
perspective.
But
primarily
we
want
to
focus
on
the
citizen
experience
and
where
we're
going,
and
so
with
that
we
finalize
with
a
q
a
session.
If
there's
any
questions
at
the
end
of
it.
B
Colleagues,
on
the
call
there
are
a
wide
awake
wide
array
of
solutions
engine
years,
as
well
as
our
executive
leadership
team
is
on
so
for
that
in
discussions
with
Mariana
in
discussions
with
Lynn
in
discussions
with
all
different
directors,
we've
heard
a
multitude
of
different
issues
or,
at
the
very
least,
some
concerns.
The
one
that
really
resonated
and
stuck
out
the
most
to
us
was
the
focus
on
citizen
engagement
being
able
to
have
a
robust
search
functionality
being
able
to
have
a
flow
to
the
website.
B
So
when
somebody
comes
to
it,
they
can
very
quickly
find
what
they're
looking
for
they're,
not
trying
to
Fumble
around
and
really
be
able
to
promote
self-service.
So
when
it's
most
convenient
to
the
citizen,
keeping
in
mind
that
their
typical
business
hours,
they
have
to
work.
So
if
they
have
to
do
that
after
hours,
it
might
be
difficult,
considering
that
City
Hall
might
be
closed.
So
with
that
a
little
bit
about
Civic
plus,
we
are
exclusive
to
local
government.
All
the
software
products
that
we
offer
are
just
for
local
government.
B
In
fact,
a
lot
of
our
staff
come
from
local
government
backgrounds.
I
was
just
telling
David
before
this,
that
one
of
the
solutions
Engineers
used
to
serve
on
the
city
of
Charlottesville
as
a
Communications
coordinator,
real
brief
one
of
the
big
things
across
all
of
the
products
customer
support
is
huge
to
us.
It's
not
outsourced
it's
in
little
old,
Manhattan
Kansas.
If
it
is
truly
24
hours,
it
is
Central
Time
on
there
7
A.M
to
7.
P.M
is
our
normal
business
hours.
For
here
it
would
be
8
A.M
to
8
P.M.
B
But
if
you
ever
need
anything,
if
staff
needs
anything
after
hours,
you
can
pick
up
the
phone.
There
will
actually
be
somebody
to
answer
it
and
it
won't
be
again
outsourced.
It
will
be
at
our
home
office
now
the
Civic
experience.
This
is
a
term
that
we're
really
coining
in
the
industry,
just
because
at
the
moment,
there's
positive
and
negative
Civic
experiences
and
with
that
traditionally
folks
are
thinking
more
on
the
negative
side
of
it
right.
They
have
to
after
hours,
try
and
figure
out
how
they
can
accomplish
these
different
items.
B
We
really
want
to
make
those
as
positive
as
as
possible
and
the
way
that
we
could
do.
That
is,
as
you
see,
on
the
screen
being
able
to
be
personalized.
Having
those
be
one
stop
having
those
be
frictionless,
and
so
with
that
the
evolution
of
these
Municipal
interactions.
When
we
think
about
20-ish
years
ago,
back
in
2001,
when
we
first
started
building
websites,
it
was
just
a
basic
billboard
site.
The
goal
of
it
was
to
provide
information.
B
C
B
You
David,
as
time
has
gone
on
more
companies
have
come
up
and
started
to
see
the
frustrations
that
local
government
has
provided
and
you'll
notice
on
that
diagram.
There
there's
lots
of
different
companies,
some
of
them,
you
might
be
utilizing
today,
but
really
The
Citizen
First
is
where
we're
headed
towards
having
a
centralized
area
where
citizens
can
come
to
and
self-service
be
able
to
interact
with
their
local
government
and
Bridge
from
a
negative
Civic
experience
to
a
positive,
Civic
experience.
B
We're
going
to
talk
about
a
few
of
these
today,
just
to
give
you
some
clarification
under
the
governing
side,
you're
currently
already
using
us
for
codification.
So
your
municipal
code
is
through
municode,
which
is
now
a
Civic
plus
product.
You
think
of
the
social
media.
Archiving
next
requests
there's
some
of
those
in
there
as
well
and
the
Beautiful
part
about
all
of
this.
Is
they
all
talk
to
each
other?
There's
automation
that
happens
so
there's
not
the
need
to
go
back
and
do
redundant
work.
B
In
fact,
in
one
of
the
brief
demonstrations
we're
going
to
illustrate
that,
because,
since
it's
a
product
of
ours,
it's
going
to
integrate
natively.
So
when
somebody
searches
something
on
the
website,
they
can
filter
and
say
do
I
want
to
search
just
the
site.
Content.
Do
I
want
to
take
a
look
at
the
municipal
code
or
do
I
want
to
take
a
look
at
agendas
that
contain?
Maybe
that
keyword
but
yes,
you're
exactly.
B
It's
great
you're
you're
on
the
right
track.
That's
exactly
what
our
our
goal
is
to
be
able
to
provide
that
centralized
experience,
and
so
for
that,
let's
actually
jump
into
where
it
starts,
which
is
a
municipal
website
side
of
it.
We're
going
to
watch
just
a
very
brief,
a
couple
minute
recording
that
will
show
the
front
interface
and
showcase
how
our
websites
operate.
Keep
in
mind.
This
is
how
a
staff
would
come
to
your
website
and
interact.
So
we'll
show
just
a
few
couple
examples.
E
B
C
F
E
Good
afternoon
Dearborn
Heights
Michigan,
my
name
is
Alexandra
I'm,
a
Solutions
engineer
here
at
Civic
plus
this
evening.
I
will
give
you
a
mini
demonstration
of
the
web
Central
platform
from
a
front-end
perspective.
I
will
be
happy
to
answer
any
questions
that
you
might
have
at
the
Dearborn
Heights
city
council
study
session
q,
a
meeting
without
any
further
ado.
E
This
is
Kent
Michigan's
website.
We
provide
a
great
looking
website
that
matches
the
community's
personality
and
needs
and
gives
them
an
online
presence
that
staff
and
residents
can
be
proud
of
one
of
the
ways
that
we
accomplished,
that
is
through
our
Mega
menus,
which
exposed
several
layers
of
navigation
or
structure
without
a
single
click.
We
understand
that
site
visitors
are
very
task
oriented
when
visiting
a
government
website,
and
our
goal
is
to
get
them
to
their
desired
information
and
two
clicks
or
less
okay
below
the
mega
menus
are
what
we
call
our
graphic
links.
E
These
are
usually
the
items
that
people
come
to
the
site
for
the
most.
Your
implementation
consultant
will
use
analytics
to
inform
the
decision
about
what
should
be
featured
here
on
your
graphic
links.
You
can
change
your
graphic
links
if
those
Analytics
indicate
traffic
is
growing
elsewhere
over
time.
E
Okay,
so
this
is
Port
Orange
Florida
and
what
I
like
to
highlight
on
this
site
is
the
search
bar,
so
our
powerful
site
search
functionality
automatically
indexes
all
content,
making
it
easy
for
visitors
to
find
information
across
Pages
documents
and
or
images.
You
can
see
that
the
search
is
predictive
and
the
search
results
only
pertain
to
your
website
database
and
not
the
entire
internet.
E
Also,
with
this
site
search,
the
web
Central
search
integrates
with
our
agendas
and
meeting
management
solution
and
our
Unicode
solution.
So
this
integration
allows
users
to
search
for
site
content,
which
you
can
see
here,
agendas
and
minutes,
which
you
can
see
here
under
this
tab
and
or
any
city
ordinances
all
in
one
search.
E
E
You
can
see
their
Town
spotlights
or
their
news
flash
module
here
and
then
below.
What
I
wanted
to
feature
and
talk
about
is
their
calendar.
You
can
add
it
segments
it
like
they
do
with
General
meetings
and
events
I'm
going
to
go
into
view
all
here,
and
you
can
see
that
the
calendar
module
allows
the
municipality
to
create
multiple
calendars
and
events
to
inform
residents
of
upcoming
activities
that
are
viewable
by
list
weak
and
or
month
view.
E
Okay,
citizens
have
the
ability
to
search
for
different
events
by
start
date,
any
keywords
or
phrases:
citizens
have
the
ability
to
show
past
events
by
checking
in
that
box
here
or
the
constituents
have
the
ability
to
merge
the
municipalities
calendar
with
their
personal
calendars
by
subscribing
to
their
to
the
eye
calendar
here
is
our
notified
me
module.
This
is
our
subscription
management
module
that
allows
the
municipality
to
notify
citizens
via
email
and
or
SMS
anytime.
New
content
is
created
on
the
website.
E
E
So,
with
nearly
50
percent
of
all
Government
website
visitors
coming
to
the
website
from
a
mobile
device,
it's
important
to
understand
mobile
users,
experiences
and
ensure
website,
content
and
design
are
optimized.
So,
no
matter
what
design
option
or
package
you
choose,
your
web
Central
site
will
be
built
using
a
fully
mobile
first
responsive
web
design.
All
information
on
the
site
is
available
with
the
same
functionality
across
desktops
smartphones
tablets,
Etc
elements
resize
and
position
to
fit
the
size
of
the
screen,
so
the
design
and
user
experience
are
consistent.
E
B
B
Just
to
give
you
an
idea,
each
one
of
these
Solutions,
we
demo
roughly
about
an
hour
hour
and
a
half
we're
consolidating
it
to
less
than
four
minutes
a
piece
so
for
that
we
just
figured
let's
pre-record
it
we'll
make
it
available
or
make
those
Solutions
Engineers
available
in
the
event
that
there
are
some
additional
questions,
but
Alex
did
mention
capabilities
in
terms
of
an
integration
with
their
agenda.
Meeting
management
solution
and
Lynn
was
able
to
see
this
demonstration
full
hand.
B
H
Hello,
I
am
Rachelle
cantero
Solutions
engineer
for
civic
plus
hope
and
I
come
to
you
as
former
civil
servants
with
years
of
a
local
government
experience,
and
today
we
are
delighted
to
show
you
the
public
portal
for
select
an
agenda
and
meeting
management
solution.
As
a
former
deputy
clerk
I
created
packets
and
agendas,
much
like
Lynn's
team
does
today
hope
and
Aisha
the
clerk
team,
a
more
streamlined
process
to
manage
Beauty
materials
and
the
most
important
part
of
that
process
is
making
agendas,
packets
and
minutes
available
to
the
public.
H
This
attractive
user
interface
is
highly
ADA
compliance
and
offers
customizations
so
that
the
portal
can
carry
the
city's
branding
I
added
the
city's
logo
right
here
on
top
and
I
lifted.
This
blue
actually
from
your
website.
The
public
portal
accommodates
keyboard,
only
navigation
unnecessity
for
those
who
can't
use
a
mouse.
Furthermore,
it
is
device
responsive,
you'll,
get
this
beautiful
user
interface,
whether
you're
using
a
desktop,
a
laptop,
a
tablet
or
a
phone
I
can
find
past
and
future
meetings
using
infinite.
H
I
can
land
here
to
the
HTML
version
of
your
agenda
for
those
who
use
screen
readers.
This
is
going
to
be
great
I'm,
going
to
get
get
a
great
user
experience,
because
I
can
navigate
this
HTML
version
of
the
agenda
quickly
and
effectively
with
a
screen
reader.
Additionally,
I
can
have
motions
and
votes
results
available
to
me
in
real
time.
There
is
also
meeting
materials
available
for
me
right
here.
I
can
take
a
look
at
the
agenda
to
pack
it
even
the
minutes,
through
my
browser
or
I,
can
download
it.
H
I
can
have
it
available
to
me
in
PDF
or
plain
text,
plain
text
again
being
very
important
to
your
Ada
audience
using
screen
readers
with
plain
text,
I'm
going
to
be
able
to
go
through
this
agenda
very,
very
quickly
and
very
effectively
David.
We
know
you
want
to
continue
on
the
path
of
making
the
city
influencers
on
YouTube
and
select.
Integration
with
YouTube
can
definitely
help
with
that.
H
But
in
addition
to
maintaining
your
YouTube
presence,
the
city
can
take
advantage
of
Civic
plus
media,
a
video
hosting
solution
that
can
be
used
for
live
streaming
and
on-demand.
Viewing
and
rest
assured
that
all
of
your
video
content
is
yours,
and
only
you
can
remove
it
from
the
public
portal.
I
can
view
videos
of
the
meeting
right
here,
as
you
can
see,
on
the
right
side,
I
have
bookmarks
and
I
showed
Lynn
and
her
team.
How
easy
it
is
to
create
this
during
a
meeting.
H
In
the
public
portal.
There
is
an
option
to
welcome
public
comments
and
submissions
will
go
to
one
specific
City
staff
member.
There
is
also
a
way
to
share
this
meeting
mayor
when
you
say
something
great
during
a
meeting
or
when
a
council,
the
council
approves
a
project.
That
means
a
lot
to
me.
I
can
spread
the
great
news
by
emailing
the
speeding
to
my
family
and
my
friends.
H
B
All
right,
so
that
is
the
agenda.
Meeting
management
portion
of
things,
a
different
product
that
has
been
considered
Kim
and
her
team
have
been
reviewing,
is
our
Recreation
management.
This
is
going
to
be
the
first
hand,
look
as
to
how
it
looks
for
me
to
come
on
sign
up
for
some
activities
or
just
deal
with
Recreation
management,
so
without
further
Ado,
we'll
watch
Heather,
who
is
also
in
the
audience,
give
us
just
a
very
brief
demonstration
of
Civic
wreck.
I
And
this
is
our
Recreation
management
software.
So
this
is
what
it
looks
like
from
the
customer
side.
You'll
notice
off
to
the
left
hand
side
that
we
have
an
array
of
different
search
features
that
customers
can
use
to
find.
What
they're
looking
for
a
lot
of
those
are
customizable
based
on
Dearborn
Heights,
so
y'all
will
create
them
and
allow
the
customers
to
search
through
your
different
offerings.
I
C
I
And
they
can
add
that
to
their
shopping,
cart
as
well,
so
once
I've
added
all
the
items
that
I
need,
they
can
now
proceed
through
the
checkout
process.
The
first
item
is
going
to
be
for
the
questions
that
staff
is
going
to
ask
for
any
reservations
or
any
registrations
that
customers
may
be
purchasing.
I
These
are
all
customizable
questions
by
staff.
The
next
step
is
going
to
be
collecting
digital
signatures
from
the
customers
themselves.
These
are
date
and
time
stamped
and
they
are
kept
on
the
account
for
the
life
of
these
systems.
They
can
always
go
back
and
refer
to
the
verbiage
that
the
customer
agreed
to
it
and
when
they
agreed
next
item
is
going
to
be
items
that
are
getting
to
the
customer
just
attachments
or
forms
that
you
may
want
to
give
to
them
and
then
we'll
get
to
the
payment
screen.
I
I
I
Customers
are
going
to
get
an
email
of
this
receipt.
However,
they
can
also
come
into
their
transaction
browser
and
view
any
receipts
of
for
any
purchases
they've
had
in
the
past,
because
their
memberships,
their
stored
payment
types
check
their
waitlist
status
and
even
view
their
family
calendar.
They
can
create
a
link
for
this
calendar
that
pushes
out
to
their
I
calendar,
their
Google
Calendar
or
their
Outlook
calendar
to
see
this
calendar
on
their
device
that
they
have
with
them
on
a
daily
basis.
I
Civic
wreck
is
also
a
mobile
friendly
system,
so
it
is
not
an
app
that
anybody
would
need
to
download
it
just
takes
the
system
and
makes
it
a
nice
mobile,
friendly
View.
So
the
transaction
process
is
almost
identical
to
what
it
is
on
a
desktop.
We
can
add
items
to
a
shopping,
cart
here
and
then
go
through
all
of
the
things.
That's
through
a
transaction
itself.
I
Signing
waivers
answering
prompts
and
for
this
transaction,
where
we're
purchasing
a
ticket,
we're
actually
going
to
see
an
additional
feature
here,
and
that
is
the
ticket
printed
with
the
receipt.
So
they'll
always
stay
with
the
receipts,
so
customers
can
go
back
and
find
them
or
find
them
in
their
email.
But
you'll
now
get
a
nice
mobile,
friendly,
video
and
down
here
at
the
bottom.
Is
that
ticket
that
they
purchased.
I
B
B
Next,
up
on
the
agenda
is
our
process,
automation,
tool.
This
is
one
that
really.
However,
the
city
would
like
to
utilize
it.
It's
a
Swiss
army
knife.
If
you
will
can
do
a
lot,
we'll
show
you
very
briefly.
Nelson
is
going
to
show
us.
Unfortunately,
he
couldn't
be
here
tonight,
but
we'll
be
able
to
answer
any
questions
we'll
at
the
very
least,
show
you
what
it's
a
mix
between
what
citizens
could
be
able
to
expect,
but
also
just
foreshadow
a
little
bit
as
to
how
staff
might
be
able
to
utilize
this
solution
as
well.
B
K
Hello,
my
name
is
Nelson
Rodriguez
I'm,
a
solution
engineer
here
with
Civic
plus
and
this
morning
we're
going
to
talk
to
you
a
little
bit
about
our
process.
Automation
and
Digital
Services
solution,
also
known
as
Civic
optimize
now
Civic
optimize
allows
you
to
take
forms
and
really
create
them
and
make
them
dynamic
in
the
sense
that
you
will
now
be
able
to
take
this
information
from
the
public
and
not
only
receive
notification
when
they're
submitted,
but
actually
take
action
on
them
right.
So
we
can
follow
a
workflow.
K
K
You
might
know
exactly
what
you
want
to
do
and
in
this
case
we'll
go
ahead
and
create
a
sample
form.
So
you
can
see
exactly
what
we're
talking
about
we'll
go
through
here.
We'll
enter
the
information
to
create
the
form,
but
eventually
we're
going
to
know
hey
what
else
can
we
actually
do
with
these
forms?
And
that's
why
I
want
to
bring
up
the
idea
of
our
forms
Library.
K
Currently
we
have
about
165
different
templates
pre-built
for
you
to
take
a
look
at
and
potentially
use
now,
if
you
don't
want
to
use
these,
for
whatever
reason,
it's
a
really
good
place,
just
to
get
an
idea
of
what
you
can
do
with
these
forms.
You're
going
to
see
things
here,
such
as
a
block
party
permit
or
a
business
tax
appeal
chemical
risk
assessment.
These
forms
are
not
only
for
use
for
the
public
or
place
them
on
your
website,
but
they're
also
going
to
be
forms
that
you
can
use
internally.
K
K
Another
real
neat
feature
of
our
forms
is
the
ability
to
create
searches
on
these
forms
and
what
I
mean
searches
is
we're
now
be
able
to
go
ahead
and
enter
something
like
an
address
or
an
account
number,
and
then
we
can
look
that
up
against
another
database.
In
this
case,
we're
looking
up
an
address
and
I
typed
in
the
number
one
two
three
and,
of
course
it's
going
to
pull
back
a
bunch
of
different
addresses.
This
again
allows
you
to
do
things,
pull
customer
information
down.
K
All
of
our
forms
are
designed
mobile
first,
meaning
that
when
they're
viewed
on
a
full
screen,
you're
going
to
get
the
entire
real
estate
of
the
screen,
but
when
you
look
at
a
mobile
device,
you're
not
going
to
look
at
the
same
exact
form
without
some
functionality,
but
really
just
taking
that
and
sizing
it
down
to
the
size
of
the
screen.
This
one
here
we're
asking
for
something
like
social
security
number.
K
Since
our
solution
is
encrypted,
we're
able
to
take
things
such
as
pii,
not
only
encrypting
that,
while
in
transit,
but
also
at
rest,
where
we
store
that
information
will
now
also
be
encrypted,
and
that
way
we
can
secure
the
resident's
informations
Beyond
being
mobile
design
mobile
first,
we're
also
able
to
take
those
forms
and
embed
them
into
a
website.
Now.
This
is
a
demo
site
and
you're
able
to
embed
these
forms
here.
Yet
we'll
still
have
the
entire
functionality
of
the
form
itself
through
our
workflow
process.
K
We're
able
to
do
things
such
as
create
payments
or
take
payments.
Let's
just
say,
and
right
here
during
this
workflow
process,
you're,
seeing
that
one
on
the
third
step
we're
going
to
go
ahead
and
look
at
something
called
calculation
and
that's
just
simply
an
element
on
the
field,
we'll
go
ahead
and
look
at
that.
K
B
This
particular
solution,
you
designate
what
you
would
like
on
the
back
end,
so
there
was
mention
of
being
able
to
take
pii
information.
That's
completely
up
to
the
city.
It
is
an
encrypted
solution,
so
you
can
in
the
future
if
you
would
like,
but
at
the
very
end
you
have
the
capability
for
something
along
those
lines
to
continue
moving
along
the
last
solution
that
we
will
take,
a
look
at
is
c-click
fix.
B
This
allows
citizens
to
be
able
to
actually
submit
requests
being
able
to
have
a
workflow
attached
to
that
afterwards,
and
so
for
that,
let
me
just
show
you
two
slides
residents.
Expectations
are
really
going
through
the
roof
and
what
we
mean
by
that
is,
for
example,
when
we
examine
how
we
can
consume
information.
Think
of,
for
instance,
YouTube
24
hours
a
day.
I
can
I
can
come
on
and
be
able
to
get
that
information.
B
Personalized
experiences
are
something
that
is
showing
even
in
streaming
services
right,
I,
don't
know
if
you've
ever
watched,
something
on
Netflix
for
example,
and
then
later
on.
It
shows
because
you
watched
this,
show
you
might
like
this
residents
are
expecting
their
local
government
to
interact
with
them
in
a
similar
way.
What
about
visibility
well
think
about
something
such
as
ubereats
when
I
submit
an
order.
I
can
see
who's.
Picking
up
my
order.
B
What
time
it's
going
to
get
there
being
able
to
track
it
being
able
to
know
where
that
request
is
in
the
system
is
something
important
to
Residents
as
well.
What
about
crowdsourcing
think
of
applications
like
Waze,
where
it
allows
folks
to
be
able
to
chime
in
and
say,
hey,
don't
take
this
route
because
there's
an
accident
or
there's
this
or
there's
that
it
allows
folks
to
be
able
to
collaborate
together
and
that's
another
way
that
citizens
are
looking
for
their
local
government
to
be
able
to
hear
their
voice.
B
What
happens
if
they
don't
get
their
voice
heard
well,
they're
going
to
find
a
way,
there's
a
funny
article
I
just
had
to
show
this
is
back
in
Kansas
City,
there's
a
pothole
that
this
resident
had
notified
for
months,
three
to
be
exact
and
their
local
government
hadn't
done
anything.
So
what
did
they
do?
They
threw
a
birthday
party
for
that
pothole.
B
Ironically,
they
posted
it
to
social
media.
It
went
viral
and
within
a
few
days
that
caught
these
cities
attention
and
guess
what
they
did.
They
filled
that
butthole
yeah.
Let's
not
get
it
any
specific
ideas.
If
anybody
any
ideas-
yeah
I,
won't
mention
the
other
ones.
David
and
I
were
talking
about
earlier,
but
let's
show
you
what
it
looks
like
Beth,
who
is
also
on
the
call
we're
going
to
show
you
very
briefly.
B
L
L
D
L
L
The
reporting
can
be
looked
at
by
geography
as
well
before
I
depart
I
wanted
to
touch
on
our
mobile
app.
The
app
can
be
used
in
the
field
to
manage
that
request
by
your
staff
and
then
Additionally.
You
can
create
these
apps.
These
unique
buttons,
as
well
as
your
citizen,
using
this
to
Simply
click.
This
orange
button
to
report.
B
You
that
is
one
that
is
very
exciting.
We
had
an
in-depth,
almost
a
two
hour,
long,
in-depth
review
of
that
with
David
and
some
of
the
other
staff
and
and
really
what
we
want
to
transition
to
now.
This
last
portion
of
it
I'll
take
just
a
few
minutes
before
we
dive
into
an
actual
q.
A
is
all
of
these
are
great
right,
but
how
does
it
all
tie
together
and
that's
exactly
what
differentiates
us
from
a
lot
of
other
folk?
B
Right,
we'll
dive
into
the
citizen
portal
now
think
about
this
folks
are
looking
to
be
serviced
in
a
way
of
think
of
Amazon
right,
I,
don't
necessarily
know
what
provider
or
what
the
vendor
is.
I
just
know
that
within
a
few
clicks,
I'm
able
to
purchase
something
I
know
my
wife
hates
it
all
the
time
back
in
Dallas
when
I
buy
something
it
can
get
there
within
a
few
hours,
and
it's
just
that
quick
right,
and
so
how
does
a
citizen
self-service?
How
do
all
of
these
tie
together?
B
Well,
if
you
take
a
look,
the
city
of
St,
Pete
Beach,
and
you
can
customize
this,
however,
you
would
like
we've
seen
a
lot
of
success
with
folks
hovering
over
the
how
do
I
menu
and
we're
building
a
sentence
here
right.
How
do
I
find
my
portal
so
remember,
I,
just
hovered
over
it
over
it,
I
clicked
once
and
I'm
exactly
in
this
customized
portal
to
myself.
Residents
can
create
an
account
and
really
dive
in
and
set
their
preferences
if
they
would
like
I
didn't
create
one.
B
This
is
just
for
demonstration
purposes,
but
we'll
showcase
exactly
something
that
Rochelle
had
talked
about,
which
is
that
portal
for
the
agendas
and
minutes.
So
if
I
wanted
to
come
through
and
just
very
quickly
take
a
look
at
a
specific
agenda
or
there's
a
committee
I'm
following
and
I
want
to
see
what
the
status
of
that
is.
We'll
notice
that
at
least
in
St
Pete
Beach,
the
next
two
meetings
have
been
canceled,
so
if
I
was
subscribed
to
that,
I
would
have
gotten
the
notification
in
this
instance.
B
I
wasn't
so
I
can
see
it
here
in
the
portal
View,
but
a
different
area
that
I
wanted
to
Showcase
is
Heather
talked
to
us
about
the
recreation
management,
you'll
notice.
On
the
left
hand,
side
these
are
icons
that
again,
citizens
don't
necessarily
know
what
product
or
what
service
is
being
utilized.
They
just
know
that
oh
yeah
I'm
in
my
portal
I
was
checking
what
that
board
agenda
was,
and
oh
that's
right.
My
wife
just
reminded
me:
I
have
to
sign
up
the
kiddos
for
some
activities.
B
Well,
I
click
on
that
Parks
and
Recreation
tab
come
down
to
it
and
that
same
interface
that
I'm
used
to
and
just
by
the
way,
it's
single
sign-on.
So
if
I'm
subscribed
or
I'm
enrolled
in
any
of
these
other
ones,
I
don't
have
to
redo
that
I.
Don't
have
to
worry
about.
My
passwords
and
I
can
come
in.
I
can
sign
up
for
those
different
classes.
I
can
do
those
at
different
activities
that
I've
been
looking
to
do
with
the
family.
Again.
B
Add
those
to
my
car
take
care
of
that
in
one
go
now:
let's
travel
Northwest!
Let's
go
now
to
my
favorite
state.
The
state
of
Colorado
and
I'll
show
you
the
city
of
Manitou
Springs,
where
Manitou
Springs
Colorado
yeah
similar,
but
instead
of
a
how
do
I.
This
is
a
I
want
to
again
we're
building
a
sentence
using
phrasing
that
citizens
will
think
about
and
I
want
to
view
my
portal
so
for
this
instance
we're
going
to
Showcase
a
couple
of
other
examples
as
to
how
your
community
can
get
involved.
B
Now,
you'll
notice
that,
when
I
jumped
into
here,
it
didn't
default
to
a
board
portal
view.
It's
now
the
community
view,
so
that's
something
that
staff
can
designate
and
say
hey.
We
know
that
this
is
something
or
at
least
from
feedback
from
your
constituents.
This
is
what's
important
to
them.
Let's
go
ahead
and
set
that
to
be
the
main
page
when
they
get
there
and
they
can
again
you'll
notice,
there's
these
little
bookmarked
bookmark
tabs.
So
if
I
was
signed
in
I'd,
save
those
I'd
go
to
my
dashboard
and
they
would
populate
there
automatically
here.
B
Let's
go
into
that
report,
a
concern
so
again
scrolling
down
on
this
left
hand,
side
I,
don't
necessarily
know
that
this
is
c-click
fix,
I,
don't
know
what
it
is,
but
I
know
that
I
need
to
submit
a
request,
there's
that
pothole
that
I'm
getting
ready
to
throw
a
birthday
party
for
so
let
me
notify
my
city
about
it
and
again
this
is
geolocated,
so
it'll
time
stamp.
It'll.
N
Got
a
quick
question
when
you
put
that
in
so:
let's
just
say
you
know:
Hector
came
in
today
and
he
put
on
the
request
at
three
o'clock
in
another
constituent
or
resident,
look
and
say
hey
at
three
o'clock.
This
was
put
in
put
it
on
on
a
feed
I'm
not
going
to
do
the
same
thing.
Or
can
you
comment
back
on
that
feed
like
hey,
I
cross
across
this
as
well
yeah.
B
You're,
more
than
welcome
to
and
something
the
system
is
intuitive,
so
just
in
case
duplicate
submissions
start
to
come
through
it'll
notify
it'll.
Let
you
know
hey
similar
request
was
already
already
submitted
for
this
specific
area.
Do
you
still
want
to
submit
it?
Maybe
there's
additional
information,
maybe
there's
a
different
picture
that
you
want
to
put
up,
but
on
the
back
end,
staff
can
then
come
in
and
acknowledge
that
as
well.
B
In
charge
with
a
beautiful
part,
it's
it's
pre-done
yeah,
depending
on
the
category.
So
let's
say
a
specific
Department
takes
care
of
potholes
they're
going
to
be
notified
right,
let's
say
that's:
Mariana's
Department
pothole
request
comes
in
that's
going
to
be
sent
directly
to
Mariana
and
from
there
that
workflow
begins,
whereas
maybe
Fallen
trees
is
something
that
David
and
his
team
takes.
Care
of.
Request
comes
in
for
a
Fallen
Tree.
Guess
what
Mariana's
not
going
to
get
that
it's
going
to
go
straight
to
Mr
Cooper.
D
B
That's
a
great
question:
we
will
table
it,
we'll
come
back
to
it
here
in
just
a
moment.
Of
course,
then
Allah
the
form
section.
This
is
one
that
Civic
optimized.
This
is
again
not
knowing
necessarily
what
the
back
end
is,
but
the
form
side
staff
designates
the
different
categories
that
are
available.
When
you
click
into
this,
it
will
repopulate
it's
all
mobile,
responsive
and
it's
immediate.
So
in
the
event
that
there
is
a
change
to
that
form,
maybe
there's
an
added
field.
Maybe
there's
a
clarification
on
something
folks,
don't
have
to
worry
about
that.
C
B
I
want
to
view
my
portal
click
into
here,
I'll
showcase,
just
to
final
ones,
we'll
talk
about
codification,
because
again
this
is
something
that
you're
already
utilizing
so
folks
can
come
to
and
now
again
in
this
portal
be
able
to
take
advantage
as
well
so
we'll
scroll
down
to
that
codification
side
of
things.
You'll
see
the
code
of
ordinances
very
similar
to
how
Alex
showed
us
that,
when
you
search
on
the
main
website,
you
can
filter
from
there
from
this
portal
as
well.
B
If
you'd
like
to
you,
could
come
in
and
search
specifically
for
an
ordinance
and
be
able
to
go
through
it
at
the
last
portion
of
it
is
the
different
payments
that
you
could
set
up
again.
This
is
something
that
we're
working
internally
with
Lisa
and
some
other
folks.
What
do
we
want
to
put
up,
but
at
the
very
least,
all
the
different
categories
that
citizens
are
already
paying
for?
You
could
set
a
little
category
here,
they're
in
their
dashboard,
and
it's
a
one
click
I
get
to
where
I
need
to
go.
B
D
G
A
Proper
paperwork
and
I
really
I
really
want
to
stress
part
of
my
seven
months
here
and
again,
I'll
say
like
that.
What
people
think
is
the
traditional
I.T
aspect
is
one
aspect
of
everything
I've
been
trying
to
cover,
but
and
my
seven
months
here
the
the
amount
of
people
I've
noticed
and
where
my
true
area
of
expertise
is
the
amount
of
people
I've
seen
come
into
this
building
and
have
to
do
things
by
paper
is
just
astounding
to
me.
A
Okay,
so
I've
spent
the
past
couple
months
going
through
and
researching
and
looking
at
four
products
and
again
looking
at
this
and
trying
to
present
this
now
Civic
plus,
is
to
bring
this
all
together,
unify
everything,
we're
doing
and
not
having
our
own
little
different
silos
of
doing
different
ways,
but
truly
bringing
everything
together.
So
we
can
take
that
next
step.
All
that
paperwork
that
we're
doing
we
can
create
workflows.
He
showed
you
just
a
very
small
aspect
to
the
workflows.
A
C
A
N
O
D
N
J
J
If
there's
a
claim
that
turns
into
a
lawsuit,
there's
going
to
be
a
history
already
on
our
website
of
every
interaction
we've
had
with
that
property,
so
that
to
me
is
invaluable
and
you
have
no
idea
how
much
time
we
spend
and
searching
for
things
and
emails
back
and
forth
and
checking
drawers
and
checking
emails
and
going
to
each
department
and
this
again
centralizes.
All
of
that
communication
across
the
entire
city,
which
is
incredibly
valuable.
A
N
F
My
first
rodeo,
the
first
one,
was
in
the
beginning
of
the
presentation
you
mentioned.
Twelve
thousand
I
was
trying
to
make
clarify
my
brain.
It's
12,
000
cities
that
currently
use
your
particular
company.
Yes,
12
000.
second
question
I
had
is
sell
me
why
your
company,
and
not
someone
else
and
the
second
backup
question
to
that-
is
no
offense.
A
F
A
This
is
all
encompassing
wherever,
like
here
like,
he
talked
about
everything's,
going
to
be
able
to
communicate
together
with
each
other
and
we're
not
trying
to
say
hey
citizen,
go
to
this
portion
website
just
to
do
to
pay
a
bill
go
to
this
web.
Go
to
this.
To
do
you
know
to
do
out
this
form
having
everything
all
integrated
on
One
Umbrella
of
Civic
plus
will
truly
streamline
for
the
citizens
so
I
might
understand.
This
is.
F
F
Now
and
again,
this
is
no
criticism
because
from
what
I've
seen
it
seems
to
be
pretty
good
but
I'm
by
far
nowhere
near
being
an
I.T
expert,
but
it
seems
to
be
relatively
user
friendly,
slash
the
concern
I've
got
and
I
guess
that
consumer
can
still
come
to
City
Hall
if
they
had
to
obviously,
but
in
this
particular
Community
we
have
obviously
members
of
the
community
where
English
is
a
second
language.
So
that's
one
potential
issue:
nine
in
terms
of
necessarily
translation,
but
in
terms
of
maybe
making
it
a
little
bit
easier
to
use.
F
A
A
How
what
are
we
going
to
do
to
implement
to
oh,
your
computer?
That's
not
good
to
truly
make
the
citizens
life
even
easier.
You
know
so
we're
looking
at
close
to
a
six-month
process
before
any
of
this
stuff
would
actually
really
go,
live
to
put
the
time
and
effort
and
to
make
it
right
which
local
so.
F
So
another
question
I've
got
for
you
is
as
with
a
lot
of
products.
If,
even
if
you're
purchasing
a
car,
you
walk
in
to
purchase
a
car
at
the
play.
This
is
the
greatest
thing
from
sliced
bread.
You
walk
into
buy
a
dryer,
it's
the
greatest
thing
for
sliced
bread
and
then
you
take
it
in
and
it's
a
whole
different
thing,
or
maybe
it's
not
user
friendly
I've
been
on
the
council
long
enough,
where
we
had
a
very
fairly
similar
presentation
way
back
when,
where
we
were
told,
the
current
website
is
the
greatest
thing.
A
We
paid
for
what
we
got
in
the
website.
Let
me
tell
you
that,
because
I've
got
the
quotes
and
everything
from
them,
we
there's
a
reason
why
they're,
cheap
I'll
say
that
okay,
okay,
sometimes
you
know,
you've
got
to
pay
for
it
to
get
it
together.
I
guess
so
that
you
know
I'm
not
looking
to
you
know
to
break
the
bank
in
this,
but
I
also
want
to
make
sure
we're
we're
taking
that
big
step.
I've
done
things
here
in
small
little
steps.
This
is
something
I'm
not
going
to
do
a
small
little
step
in.
G
Council
chairs,
you
must
remember,
look
who
was
telling
us
these
things.
We
then
went
to
an
I.T
person
hired
an
I.T
director
that
we,
we
put
our
trust
in
him
and
I,
and
what
he's
doing
is
he's
going
out
finding
the
best
available
for
us.
So
obviously
he
has
he's
done
his
due
diligence
and
looking
so
you
know
that's
the
way,
I
look
at
it.
We
were
given
a
a
bill
of
goods
and
a
lot
of
things.
G
F
A
N
I
just
want
to
say
one
thing
and
comfort
yourself.
Well,
since
they've
been
here,
I've
been
looking
at
different
website,
he
said:
Canton
I
just
went
through
Cairns
I'm
Blown
Away.
By
the
way
the
Charter's
on
there.
You
look
up
at
every
trustee
the
supervisor
I'm
looking
at
Dearborn
with
respect
to
Abdullah
mood.
This
does
not
cover
it.
This
might
even
be
worse.
A
A
That's
what
I'm
looking
at
when
we're
going
through
implementalize
again
part
of
this
process
is
actually
utilizing
them
to
help
Implement,
all
this
not
to
say
for
them
to
say
to
give
us
a
a
bag
of
goods
and
say
there
you
go
now
build
it
yourself,
part
of
what
we're
going
to
be
paying
for
is
for
them
to
help
us
fully
develop
and
Implement
and
take
all
those
old
static
Pages.
We
have
on
the
website
and
bring
it
all
together
with
this.
N
Go
ahead
and
then
just
like
I
stated
earlier,
I
know
we
have
to
make
long
strides.
We
also
need
to
make
sure
that
we're
putting
our
basketball
forward
as
well
so
and
I
want
you
to
know
Hector.
Will
you
and
your
team
speak
later
on
tonight?
I'm
sure
you
guys
all
did
a
great
job
today,
Alex
started
off
the
presentation.
You
know
if
there's
any
pro
Bonos
the
first
couple
of
months.
You
know
we
don't
we
don't
mind.
B
We've
got
a
lot
of
things
built
in
you'll,
see
in
the
agenda.
There's
a
lot
because
you're
looking
at
so
much,
we
want
to
take
care
of
you
on
that
aspect.
So
there
is
a
lot
of
discounts
already
associated
with
this
I
wanted
to
speak
to
two
parts
Council
chair
you
mentioned:
how
do
we
know
that
we're
getting
the
best
and
as
time
goes
on
so
just
you
know
all
of
our
Solutions.
We
push
out
enhancements
consistently.
B
So
as
time
changes,
the
citizen
needs
different
modules
or
needs
different
things
to
self-service
you're
going
to
get
those
pushed
to
you
right
away.
So
before
my
computer
dies,
let
me
show
you
what
that
is,
for
instance,
a
bilingual
aspect
to
it.
So
you
can
translate
this
website
into
all
sorts
of
different,
oh
and
there
you
go.
It
just
died
on
me.
I.
M
M
M
M
M
M
A
B
That's
a
great
question,
so
it
is
unlimited
for
email
to
kick
off.
There
is
a
bucket
of
500
subscribers
and
from
there
you
gauge
it
decide
if
you
want
to
add
more.
If
folks
are
actually
using
utilizing
it,
there
is
I'll
just
throw
this
out
there.
Pd
just
purchased
a
emergency
management
request
or
Emergency
Management
notification
system
called
red
siled.
We
have
one
by
the
name
of
Civic
ready.
B
A
This
initial
one,
isn't
the
Civic
rack
portion
can
do
the
email
blast
to
see.
If
there's
any
any
updates,
we
can
do
the
notifications
right
on
the
website
and
the
notification.
Looking
for
the
the
calendar
events,
you
know,
however
many
calendars
we
want
to.
You
know.
Let's
say
we
initially
start
off
with
five
calendars,
but
we
start
to
realize
the
citizens
are
really
getting
engaged
with
it.
We
can
add
on
more
calendars
and
with
it
and
that
that
add-on,
those
counters
is
not
a
cost.
G
B
So
the
the
website
is
24
7.,
so
they
can
come
in
yes,
so
that
is
for
staff.
So,
if
they're
having
issues
with
a
product,
customer
support
from
our
end
will
help
them
be
able
to
navigate
through
the
challenges.
How
many
employees,
if
you
don't
mind
me,
asking
I'm,
actually
going
to
put
Brad
birkel
on
the
spot
being
he's
our
vice
president
of
the
company
Brad.
Do
you
know
how
many
employees
I
knew
he
had.
N
A
So
it'll
be
imagine
again,
this
is
this
is
what
blew
me
away.
I
say
a
prayer
out
of
all
of
us.
That
actually
is
the
most
intriguing
again.
You
have
a
citizen
walking
down,
there's
a
broken
sidewalk.
They
literally
can
get
the
app
take.
A
picture
of
it.
Boom
creates
the
work
create.
The
request
puts
starts
the
workflow
and
everything
right.
There
was.
A
F
A
A
We
are
looking
at
a
three-year
contract
to
help
to
help
with
the
cost
and
because
all
the
different,
the
different
products
they
have
a
good
given
a
good
discount.
The
first
year
is
a
little
bit
more
expensive
because
the
initial
cost
with
it
if
I
remember
correctly,
it
is
close
to
a
hundred
on
Saturday.
Now,
that's.
A
N
Can
choose
that's
the
problem
right
there
and
with
respect
you're,
gonna,
you're,
gonna
optimize
it
all
Marianna
might
optimized
at
all
the
next
five
directors
might
not
optimize
at
all
and
then
the
resident.
Hence
yeah
takes
the
photo.
It
has
to
go
to
DPW
and
I'm,
just
I'm,
not
saying
because
you
won't
do
it.
It
gets
to
DBW,
but
they're
not
optimizing
it,
and
then
it
gets
in
front
of
them
like
well.
I
didn't
get
a
ticket.
Well,
I!
Don't
know
how
to
use
this,
and
then
you
have
this
so
partisan.
A
Part
of
this
is
also
the
training
for
all
of
them.
Okay,
the
part
of
that
training
is,
is
all
the
videos
where
again
we
hire
someone
new.
We
have
that
training
already
in
place
that
they
help
help
us
coordinate
with
having
that
training
in
place
for
that
new
employee.
For
that
turnover,
that
potentially
is
going
to.
F
The
question
I
have,
let's
just
use
the
number
of
100
for
right
now,
yep
and
I.
Don't
know
if
you
were
Mariana
offhand
what
it,
because
the
reality
is,
the
cost
is
how
much
an
additional
funds
are
we
going
to
put
out
towards
this
based
on
what
we're
currently
paying
yeah.
So
what
do
you
know
offhand?
What
we're
currently
paying.
A
A
G
N
A
Three,
by
locking
it
through
your
client,
the
contract,
we're
looking
at
not
doing
their
their
percentage.
You
know
step
up
every
year,
I
forget
what
did
you
say,
the
five
percent
you
know
typical
every
year,
it's
to
cover
their
cost,
their
increased
cost
of
everything
and
that's
every
contract
I've
ever
looked
at.
That
is
very,
very
typical.
It's
usually
between
three
and
five
percent.
So.
A
A
Are
we
doing
a
service
to
our
staff
that
you
know
in
a
sense
are
overworked
with
what
we're
doing
you
know
what
we're
asking
them
to
do
so,
just
we're
looking
at
this.
Unfortunately,
too
many
times
of
hey,
we
didn't
have
that
before
Wild
on
and
out
well,
we
should
have
been
it's.
This
is
something
that
should
have
been
in
place,
we're
years
behind
surrounding
communities
we're
years
behind.
J
J
One
of
my
favorite
things
from
the
website
is
their
how-to
videos,
because
they
have
step-by-step
click
videos
of
how
to
do
all
of
these
things
that
maybe
when
there
is
a
transition
from
one
director
to
another,
they
already
have
the
tools
available
on
the
website
itself
of
how
to
create
those
forms
and
and
how
to
do
it
step
by
step.
So
it
kind
of
allows
you
to
self-teach
yourself
and
the
information
isn't
lost
after
the
implementation
area
is
done.
So
that's
one
of
the
things
that
I
really
appreciate
and
again
just
one
more
thing.
J
It
doesn't
mean
that
we're
going
to
implement
all
of
them
absolutely
at
once.
We
may
prioritize
with
DPW
before
building,
but
eventually
we'll
get
to
building
or
we'll
prioritize
the
clerk's
office
before
Parks
and
Rec.
But
you
know
we
don't
want
to
overwhelm
everybody
at
the
same
time,
but
we
do
want
to
start
moving
in
that
direction
and
start
to
offer
this
different
processes
and
procedures
to
our
staff,
to
our
residents
and
and
again
to
lower
the
liability.
J
N
Place
I
have
just
a
quick
question
for
you.
Please
Mariana,
yep
and
I
can
clearly
see
that
Mr
Cooper
you.
This
is
something
that
you
need
and
you
believe
in
it
growing
with
the
city
when
I
said
I'm
going
to
look
at
the
end
of
the
year.
The
expert
in
this
right
and
it
seems
like
Mariana
sold
on
this,
and
so
in
order
to
sell
me
at
least
I
can
speak
for
myself.
N
So
with
me,
like
my
decision,
I
definitely
want
this
mobile
Dune
is
going
to
benefit
from
this.
My
friends,
my
family,
most
of
the
community,
is
going
to
benefit
from
this
or
what
the
what's
not
going
to
happen
is
if
something
comes
and
wants
to
pay
their
taxes
and
guess
what
you
know,
what
I
can
only
come
in
and
pay
my
taxes
guess
what
it's
not
beneficial.
N
J
Yes,
we
we've
already
started
with
that.
We
started
with
getting
the
buy-in
from
the
directors
we
wouldn't
have
presented
it
to
you
if
we
didn't
feel
the
direct
directors
wanted.
This
needed
this
and
again
had
been
talking
about
solutions
for
this
areas
for
multiple
months
and
years
now,
so
implementation
wise.
J
We
still
need
to
dig
in
a
little
bit
more
on
that
and
that's
why
the
price
is
going
to
change
just
slightly,
because
we
do
have
to
do
a
little
bit
of
back-end
decisions
as
far
as
which
provider
we're
going
to
choose
for
our
payments
and
which
forms
are
going
to
be
the
priority,
is
it
going
to
be
tree
trimming
or
is
it
going
to
be
a
building
permit?
Is
it
going
to
be
I,
don't
know
another
permit
that
they
might
need
animal
licenses
I?
J
Don't
know
we
are
going
to
have
to
prioritize
those
a
little
bit,
of
course
we're
going
to
do
that
by
the
most
asked
for
by
the
residents.
So
we're
going
to
go
with
what
do
we
get
the
most
requests
for
and
prioritize
those
and
then
we're
going
to
add
on
the
smaller
items
that
we
don't
get
asked
as
often
we.
A
With
our
payment
process-
and
this
is
one
of
the
one
of
the
things
that
we
brought
in
the
treasure
lee
6
Clayton-
is
the
receipt-
you
know
the
payments
and
how
we
can
then
export
that
information
into
bsna
and
make
it
work.
There's
no
direct
connection
to
bsna
it's
about
taking
the
Imports
or
the
the
exports
from
of
various
events
and
then
putting
it
into.
O
F
O
D
A
That
correct,
correct,
correct
and
again
bsnas
is
another
large
company
not
looking
to
get
rid
of,
replace
that
there's
just
aspects
of
what
Civic
plus
can
do.
That's
a
little
I'll
say
a
little
more
efficient
than
what
Beyonce
does
so.
But
it's
not
replacing
our
financing.
It's
not
replacing
the
ordinance
or
you
know
that
you
know
them
will.