►
From YouTube: 5-24-21 City Council Work Session
Description
Des Moines City Council morning work session meeting on Monday, May 24, 2021.
View the agenda: https://DSM.city/CouncilAtHome
D
B
E
A
A
G
G
G
So
we
will
go
ahead
here.
Okay,
so
the
the
product
that
we're
replacing
is
called
tidemark
and
it
is
20
years
old.
So
to
say
the
least,
it
is
not
modern
software.
It's
really
at
its
end
of
life.
We
don't
have
support
for
it
anymore,
and
that
was
the
motivation
to
do
a
needs
assessment
back
in
2016
and
2017
and
then
go
out
for
rfp
to
select
a
new
product.
G
The
city
chose
intergov
from
tyler
technologies,
and
the
council
approved
that
in
august
2018.
it
was
a
estimated
two-year
implementation
at
the
outset,
so
we
were
looking
at
a
late.
2020
go
live
originally,
but
covid
and
some
other
circumstances,
including
some
major
issues
on
the
the
vendor
side,
with
cyber
security
pushed
that
go
live
to
june
of
this
year.
G
This
is
a
about
two
million
dollar
software
project.
It's
been
budgeted
in
cip
and
for
the
implementation
and
support
of
intergov
we've
brought
on
two
additional:
it
staff,
an
application
analyst
and
a
business
analyst.
Those
positions
are
being
made
permanent
permanent
in
the
operating
budget.
So
we'll
have
those
people
on
board
and
supporting
intergov
going
forward.
G
G
G
If
tyler
technology
sounds
familiar,
it's
because
we
have
been
a
tyler
customer
for
a
while.
Our
financial
and
human
resources
and
facilities
asset
management
system
is
also
a
tyler
product.
It's
called
munis
and
one
of
the
reasons
we
chose
energub
is
because
of
the
integration
between
intergov
and
munis.
There's
more
direct
integration
for
things
like
cashiering
to
from
intergov
to
the
financial
system,
so
intergov
kind
of
layers
on
top
of
munis
and
they
actually
share
some
software
components.
G
G
There
are
listed
on
the
this
screen
and
the
next
screen
45
existing
business
processes
that
we
do
in
tidemark
today
that
are
being
converted
to
intergov
and
that's
just
a
sample.
We
are
actually
going
to
be
converting
about
70,
plus
workflows
in
intergov,
and,
as
I
mentioned
this,
this
is
a
product
that
is
fully
supported.
G
G
Intergov
also
not
only
just
takes
our
old
processes
out
of
tidemark
and
moves
them
into
the
new
platform,
but
it
adds
some
much
needed
functionality
for
us.
We
can
do
digital
plan
reviews,
so
we
won't
have
to
accept
plans
on
paper.
Only
they
can
be
submitted,
digitally
and
marked
up
in
a
digital
format.
G
G
Recently
polk
county
made
a
major
update
to
their
parcel
numbering
scheme
and
the
parcel
data
will
load
directly
into
intergov,
so
we
should
not
have
a
disconnect
between
historical
data
and
the
new
parcel
data.
Everything
in
intergov
will
be
linked
to
a
location
on
the
map
and
there's
a
gis
maps
component
to
intergov
2..
G
G
I
mentioned
the
the
customer
self
service
that'll
be
online
and
the
mobile
inspections
that
our
staff
will
be
able
to
do.
It
does
support
the
the
new
rental
management
licensing
program
that
we
have
and
we'll
be
able
to
do
reports
and
offer
more
public
information
where
people
can
go
and
look
up
information
for
themselves.
G
To
give
you
an
idea
of
the
scale
of
this
project,
we're
converting
70
existing
workflows,
we've
already
built
40
reports,
but
there
are
more
coming.
We've
got
six
departments
who
are
involved
in
the
most
intensive
part
of
the
implementation
and
testing,
but
then
other
support
departments
are
are
working
closely
with
them
as
well.
G
G
Those
testers
have
already
received
200
plus
hours
of
training.
That's
a
total
for
for
all
of
the
testers
and
in
the
weeks
leading
up
to
go
live,
we've
got
180
staff
who
need
to
be
trained
and
ready
to
use
the
the
product.
When
we
cut
over
there's
not
a
a
period
of
time
where
we
will
be
doing
dual
entry
or
any
kind
of
overlap
in
tidemark
and
intergov,
we'll
shut
off
tidemark
and
we'll
go
live
with
intergov.
G
This
is
the
overall
view
of
the
the
project
you
can
see.
The
major
phases
in
the
project
are
left
are
listed
on
the
the
left
in
the
larger
arrows,
we've
already
completed,
phase
one
and
two,
the
initiate
and
plan
and
the
assess
and
define
we're
at
the
end
of
the
build
and
configure
stage
so
doing
those
last
bits
of
data,
conversion,
validation
and
report
validation,
and
now
we're
also
into
the
final
testing
phase.
G
So
those
last
three
phases
are
really
what's
to
come:
we're
going
to
be
doing
end
user
training
from
june
1st
through
the
17th
that
final
data
conversion
takes
place
over
a
couple
days
june,
16th
through
18th,
and
then
on
monday
june.
21St
tidemark
will
be
gone
and
city
staff
will
begin
doing
business
in
intergov
on
monday
june
21st.
G
So
what
does
that
mean?
What
does
that
impact
look
like
on
june
17th?
We
will
actually
shut
off
tidemark
and,
at
that
point,
we'll
not
be
able
to
enter
data
into
intergov
and
will
not
be
able
to
enter
data
into
tidemark.
So
there's
going
to
be
sort
of
a
blackout
date
there,
where
we
won't
be
able
to
fully
process
applications
but
permit
applications.
Other
other
kinds
of
applications
can
still
be
submitted,
using
the
forms
that
we
have
on
our
website.
G
This
works
out
that
the
city
offices
are
closed
on
june
18th
for
the
juneteenth
holiday,
so
really
there's
only
one
day
june
17th
when
we
won't
be
able
to
fully
process
applications
in
one
day
and
then
at
the
same
time
we
will
go,
live
with
the
customer.
Self-Service
portal
and
you'll
see
this
introduced
in
phases.
G
I've
got
some
some
more
information
on
that
shortly,
but
it
on
day
one
customers
will
be
able
to
create
accounts
in
the
self-service
portal.
Some
permit
applications
will
be
available
on
that
first
day
and
people
can
begin
submitting
applications
that
way.
Other
applications
are
still.
Those
forms
will
be
converted
and
added
into
intergov
over
the
course
of
the
summer,
and
because
intergov
is
a
living
product,
we
do
have
some
updates
already
that
are
waiting
for
us
both
on
the
the
tyler
back
end
and
the
intergov
software.
G
Here's
a
glance
at
that
customer
self-service
portal
and
some
of
the
things
that
people
will
be
able
to
do
create
an
account
apply
for
their
permit
plan
or
license.
They
can
monitor
the
progress
on
their
application,
make
payment
for
their
application
view
their
documents
upload
their
documents,
but
then
also
search
public
records,
either
doing
a
query
or
looking
at
a
map.
There's
also
a
calendar
feature
for
seeing
when
major
meeting
dates
are
coming
up
and
then
in
the
future.
They'll
also
be
able
to
request
an
inspection.
G
It
didn't
impact
them
directly
and
our
gov
is
different
because
it
does
have
a
customer
impact
and
I
think
we've
we've
all
been
there,
where
we've
worked
with
a
service
provider,
maybe
a
doctor's
office
or
some
other
provider
when
they've
been
going
through
a
major
software
upgrade,
and
that
will
be
us
in
a
couple
weeks.
So
what
can
people
expect?
G
G
G
G
Some
suggestions
that
we
would
have
for
our
customers.
You
can
submit
your
applications
and
your
inspection
requests
anytime
and
if,
if
you're
ready
with
them,
we
would
encourage
you
to
do
that.
Early
and
watch
the
city,
communications
and
announcements
for
go,
live
information
and
progress
on
go,
live
or
new
features
that
we're
rolling
out.
G
It
will
be
a
phased
approach.
The
the
biggest
of
those
phases
is
june
21st
when
a
whole
bunch
of
change
happens,
but
then
there'll
be
some
changes
after
that
too,
and
those
self-service
tutorials
will
be
posted
on
the
city
website.
So
we'll
do
everything
we
can
to
make
it
easy
for
people
to
find
that
information
and
some
of
the
ways
that
we're
planning
to
do
that
would
be
press
releases
on
our
website,
also
targeting
email
lists
or
certain
groups,
because
intergov
is
such
a
diverse
product.
G
Not
all
of
our
customers
are
are
the
same.
You
know
they.
They
have
different
things
that
they
need
to
do
and
different
processes
or
different
business
that
they
need
to
conduct
with
the
city.
So
our
outreach
will
be
tailored
to
particular
groups
like
neighborhood
groups,
professional
associations,
like
developers
or
the
building
trades,
and
then
we'll
have
videos
available
to
everybody.
G
We
are
considering
how
we
can
make
that
information.
At
least
the
essential
information
available
in
spanish.
Also,
the
customer
self-service
portal
will
only
be
available
in
english
to
start
with,
so
we
have
some
workarounds
that
we
need
to
think
through,
but
intergov
does
support
forms
in
multiple
languages.
G
This
point
I
want
to
recognize
people
who
have
made
a
tremendous
effort
to
to
bring
this
project
about.
We
have
department
directors
from
across
the
city
on
the
the
steering
committee.
I
really
want
to
mention
by
name
the
the
folks
on
the
implementation
team,
cody
christensen,
joe
hyman,
pope
rivera
marlene,
sigmund
and
marylee
woods
hope
has
been
shouldering
most
of
the
technical
work
on
this.
We're
really
fortunate
to
have
her.
G
F
C
C
E
G
I
think
we're
still
kind
of
living
into
that.
You
might
say
we're
we're
really
getting
out
of
the
emergency
phase
of
working
from
home
and
into
the
the
more
long-term
or
permanent
part-time
work
from
home,
so
that
that
playing
field
changes
across
the
city.
Whether
this
is
a
an
intergov
user
or
not.
C
E
G
I
I
haven't
been
involved
directly
in
those
sort
of
user
groups,
but
I
know
that
tyler
has
a
very
active
community
of
of
users,
some
that
I
know
of
just
off
the
top
of
my
head
that
we
spoke
to
when
we
were
selecting
the
product,
cedar,
rapids,
kansas
city,
I
believe
both
polk
county
and
west
des
moines
also
use
enter
gov.
So
it's
pretty
ubiquitous
it's
it's
a
well
known
product.
G
It's
been
around
for
a
long
time,
so
I
I
feel
confident
we
can
reach
out
to
a
lot
of
different
cities,
either
smaller
or
similar
in
size
to
us
or
even
larger,
to
get
information.
But
our
experience
with
tyler
since
we've
been
a
tyler
customer
for
a
while
now
is
that
they
do
have
a
lot
of
opportunities
to
get
customers
talking
to
each
other
annual
conferences.
Things
like
that,
so
we
we
will
definitely
be
doing
the
care
and
feeding
that's
necessary
for
this
software.
H
H
For
the
for
the
city
of
des
moines
is
that
in
the
midwest
there
are
a
number
of
other
other
cities
and
even
in
the
state
of
iowa,
there's
a
number
of
other
cities
that
use
this
software,
so
we're
looking
forward
to
being
able
to
go,
live
with
it
and
and
work
with
those
other
communities
that
have
already
solved
some
challenges,
and
we
feel
that
that's
going
to
be
beneficial
to
both
the
city
and
also
the
the
customers
who
may
do
business
in
these
other
communities
as
well.
Using
similar
software
systems.
F
F
J
G
We
can
look
at
that
in
a
report
and
be
able
to
kind
of
get
some
metrics
on
that,
but
that
will
we'll
have
to
measure
from
the
go
live
forward
and
hopefully
we'll
see,
particularly
as
we
get
used
to
the
software
and
our
customers
get
used
to
these
new
processes,
because
it
will
be
completely
different
that
will
get
more
and
more
efficient
over
time.
I
haven't
attempted
to
measure
that
at
this
point
I
don't
think
it
would
be
very
good
data
at
this
point
now.
B
F
All
right
again
team.
Thank
you
for
the
update,
look
forward
to
getting
some
feedback
as
to
how
it's
working
and
I'm
sure
it's
gonna,
be
a
great
advance
after
20
after
20
years
of
working
on
the
old
system.
So
thank
you
for
the
update
scott.
Unless
you
have
anything
else,
let's
move
on
to
the
construction
permit
fee
updates.
K
G
H
H
We've
also
doing
proposing
the
same
thing
for
the
trades
permits
to
have
a
flat
fee
structure
for
the
plumbing
electrical
mechanical
trades,
permit
fees,
and
we
have
those
broken
out
into
a
couple
of
different
elements
because
some
of
the
trades
permits
we
we
don't
have
just
a
single
permit,
that's
issued
for
a
new
home.
We
may
have
a
couple
of
contractors
that
do
a
couple
different
portions
of
that
work.
H
What
you'll
notice
in
our
proposal
is
that
a
in
general,
a
renovation
to
an
existing
single
family
home
for
any
trades
permit
is
going
to
run
about
75
for
the
the
more
complex
permits
that
require
a
little
more
staff
time
to
do
the
review
and
have
more
elements
that
need
to
be
looked
at.
Those
those
permit
fees
are
a
little
higher,
such
as
the
the
remodels,
the
interior,
remodels
and
then
the
home
editions
that
are
increasing
the
footprint.
H
H
Other
permit
fees
that
are
coming
along
with
this
proposal
are
a
fee
for
extending
permits.
We
do
extend
a
number
of
permits
during
the
during
every
year
and
some
of
the
goals
here
with
some
of
the
things
that
you
see
on
this
slide
are
to
cover
some
of
the
costs
of
the
extra
additional
staff
time.
That's
spent
performing
these
operations,
we're
also
proposing
to
charge
a
temporary
certificate
of
occupancy
fee.
H
We
we
process
anywhere
from
130
to
200
temporary
certificates
of
occupancy
every
year
and
those
come
for
a
number
of
reasons.
Many
are
weather
related
oftentimes,
it's
a
short
quick
closing
and
the
temporary
certificate
of
occupancy
is
needed
before
all
of
the
work
can
be
done,
and
what
that
generates
is
a
additional
staff
time
to
track
those
to
follow
up
on
them
and
additional
trips
to
the
job
site
to
to
verify
that
the
the
remainder
of
the
work
has
been
completed.
I
Thanks,
cody
and-
and
I
asked
this
question
friday
I'll-
probably
get
an
answer
to
everyone,
but
it
might
be
best
to
just
ask
now
what
what
is
these
rates
compared
to
what
the
rates
were
before?
Is
there
a
significant
increase?
Is
it
the
same?
Is
it
talk
to
me
a
little
bit
about
as
you
go
back
a
couple
slides
the
building
permits
the
additions
and
things
like
that.
H
H
So
the
way
that
we
came
to
these
numbers
is,
we
ran
an
average
over
the
past
three
years.
So
what
you're
seeing
here
are
the
the
average
permit
fees
that
we've
collected
for
all
of
these
permits
over
the
past
three
years?
So
it's
very
consistent
with
where
we,
where
we
have
been
with
what
we're
charging
now?
H
What
is
a
little
different
is
that
you,
you
have
a
range,
so
we
did
the
average
the
average
permit
fee
for
all
homes,
up
to
1200
square
feet
of
finished
area
and
the
average
for
the
next
slot,
the
1200
to
2000
square
feet
and
then
the
2000
square
feet,
plus
so
they're
they're.
Very
it's
very
consistent
with
what
we
have
been
charging
the
same
thing
for
the
trades
permits
and
the
the
permits
on
the
following
slide
as
well.
H
E
D
Okay
and
then,
when
you
talk
about
this
temporary
co
fee
fees,
what
I
find
somewhat
concerning
is
the
only
time
I've
seen.
Temporary
certificate
of
occupancy
is
due
to
weather
when
they
just
simply
cannot
get
sod
put
down
and
I'm
concerned,
because
we
are
in
a
drought
and
what?
If
we
have
to
put
something
in
place
that
says
nobody
can
water
their
yards.
D
H
Under
this
proposal
we
would
be,
and-
and
that's
that's
really,
the
the
reason
for
bringing
this
before
all
of
you
today
is
to
to
get
some
feedback
on
this
and
also
give
you
the
opportunity
to
to
suggest
suggest
changes.
But
yes,
under
the
current
proposal,
it's
just
a
flat
100
charge
for
any
temporary
certificate
of
occupancy.
B
B
D
H
D
H
It
that's
that's
true.
When
it
comes
to
following
up
on
landscaping
items
it,
it
is
a
an
additional
trip
to
the
site
and
and
also
the
the
administrative
time
to
track
those
down
and
and
generate
the
list
and
see
that
staff
are
getting
out
to
do
it.
So
it's
some
are.
Some
are
more
simple
than
others,
but
there
is
time
that
goes
into
all
of
them.
D
H
D
H
H
H
So
in
in
working
through
this
exercise,
we
also
surveyed
the
the
neighboring
communities,
and
what
we
found
is
that
it's
a
it's
a
little
inconsistent
in
how
which
communities
charge
flat
rate
fees
for
what.
But
we
did
notice
some
trends
so
for
the
trades
permits
for
the
the
smaller
things
like
the
fences
and
pools
flat
rate
fees
are
very
common
and,
depending
on
the
type
of
work
they
range
anywhere
from
25
to
175
dollars,
others
that
are
not
quite
as
common
but
but
do
exist
out.
H
H
But
what
we
did
take
a
a
common
home
that
we
see
a
1500
square
foot,
one
story,
half
about
half
of
the
basement
finished
and
a
three-car
attached
garage
and
plugged
that
into
the
other
community's
fee
calculators,
and
what
we
found
is
that
the
the
the
costs
for
the
building
permit
fee
for
that
home
range
anywhere
from
twelve
to
twelve
hundred
to
sixteen
hundred
dollars
and
we're
we're
proposing
ten.
Fifty
now,
each
each
community
does
have
some
additional
costs
there
for
the
trades
permits,
and
what
we
found
is
that
our
our
proposed
fees
really
fall.
H
H
This
is
wrapping
up
my
presentation
here,
so
it
in
order
to
move
this
forward.
You
will
see
this
as
a
as
an
agenda
item
on
tonight's
council
agenda
and,
if
approved
the
way
that
the
roll
call
is
written,
these
proposed
fees
would
become
effective
june,
21st
to
be
ready
to
go,
live
with
intergov
if
there,
if
there
are
concerns
with
some
of
the
fees,
I
would
ask
that
maybe
an
amendment
be
made
rather
than
kicking
the
whole
thing
rather
than
postponing
the
whole
thing,
because
it
would
be
extremely
helpful
if
it
did
go.
B
D
J
H
I
D
I
Mayor,
thank
you
and
cody.
I
think
you
said
it
best
and
I'd
like
to
see
this
move
forward
tonight
and-
and
you
know
I
mean
if,
if
the
concern
is
weather
related,
I
think
that's
an
easy
fix.
I
think
he
hit
hit
the
nail
right
on
the
head
that
you
know
I
mean
if
it's
weather
related.
I
think
the
the
temporary
co
should
should
be
waived,
and
I
think
that
should
be
in
the
amendment
tonight.
That
seems
fair
to
to
everyone,
and
then
we
don't
have
to
come
back
and
revisit
it.
I
Everybody's
on
the
same
playing
field
as
we
introduce
this
and
they're,
not
wondering
what
happens
with
that
question,
I
think
option
a
would
be.
It
would
would
be
just
fine
if,
if
we
were,
if
we
were
to
look
at
that
tonight,
I
would
I
would
be
supportive
of
that.
Everything
else
looks
really
good.
I
think
this
simplifies
things
for
the
consumer
and
the
builder,
and
you
know
good
job,
taking
a
look
at
some
of
these
things
and
and
bringing
this
forward.
So
thank
you
bill.
K
Yeah,
I
think
joan
linda
hit
it,
but
you
know
one
thing
I
I
think
people
I
know
residents
would
be
pointing
a
finger
at
us,
not
knowing
that
the
waterworks
is
a
separate
entity
and
say
oh
you're,
not
allowing
us
to
use
water,
but
now
you're
also
going
to
charge
us
a
temporary
fee.
I
I
think
that
this
option
a
that
we're
looking
at
answers.
Quite
a
few
questions
and
kind
of
saves,
the
embarrassment
of
finger
pointing
by
residents.