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From YouTube: 7-17-23 City Council work session
Description
Des Moines City Council morning work session on Monday, July 17, 2023.
View the agenda: https://DSM.city/CouncilMeetings
B
C
Thank
you
mayor,
good
morning,
council
members.
Thank
you
everyone
for
being
here
this
morning.
So,
yes,
we
have
two
great
topics
that
highlight
the
services
that
are
being
provided
to
our
community.
We
thought
we'd
start
with
the
neighborhood
association
update,
which
is
work
that
Heather
and
others
have
been
doing
out
in
the
neighborhood
I
know
she
bumps
into
you
guys
when
you're
at
neighborhood
association
meetings,
we've
had
a
lot
of
High
Praise
from
our
neighborhood
leaders
in
having
Heather
be
able
to
assist
some
of
the
main
concerns
that
you'll
hear
about
that.
C
D
All
right
well,
good
morning,
mayor
City,
Council,
Members
city
manager.
My
name
is
Heather
tamaga
neighborhood
Outreach
coordinator
with
the
neighborhood
services
department
and
I'm
here
to
kick
off
your
week
with
some
great
news
about
neighborhood
associations
and
our
brief
time
together
today.
We're
going
to
take
a
look
at
the
work
that
has
been
done
over
the
last
year
and
then
we're
going
to
look
ahead
to
the
next
year.
D
D
Each
of
the
content
sections
focuses
on
public
best
practice,
so
the
bylaws
example
up
there.
It
includes
a
written
best
practice
templates
if
available
and
additional
access
to
resources,
so
that
if
neighborhood
leaders
want
to
do
their
own
research,
they
have
credible
resources
to
do
that.
With
so
you'll
see
in
a
few
slides
that
we
have
69
of
our
neighborhood
associations
report
using
the
neighborhood
association
toolkit
in
their
day-to-day
operations,
and
we
also
have
our
top
five
most
valued
templates,
which
includes
our
articles
of
the
corporation,
which
we're
going
to
talk
about
today.
D
D
The
sessions
also
include
time
for
networking,
so
we
tried
to
do
a
lot
of
peer-to-peer.
Networking
I
know
that
we
do
have
a
lot
of
awards
that
meet
with
the
neighborhood
leaders
meet
for
that
Ward,
but
it
was
really
important
to
try
to
get
neighborhoods
to
connect
across
cities
and
to
have
some
shared
experiences
and
really
just
develop
their
own
leadership.
Network
across
the
city,
our
average
attendance
was
42.
Neighborhood
associations
representing
24
neighborhoods
I
will
say
that
our
highest
attendance
session
was
80.
D
Neighborhood
leaders
came
together
representing
37
neighborhood
associations
and
again
those
attendance
varied
because
we
were
just
trying
to
meet
people
where
they
were
at
so
some
sessions
might
not
have
been
as
well
attended,
because
maybe
we
already
had
a
lot
of
people
who
were
501,
c3s
or
maybe
just
weren't
there,
yet
in
their
Journey.
For
the
most
part
we
held
true
to
that
average,
usually
a
little
bit
above
that
42.
D
Not
all
of
them
most
of
them
that
I
can
see
here
on
this
list
were
probably
some
of
the
more
advanced
neighborhood
associations
that
had
a
good
set
of
systems.
There
is
one
on
the
list
where
they
are
struggling
and
that's
going
to
be
one
that
I'm
going
to
be
talking
to
council
member
gato
about
she's.
Aware
of
that,
we
need
to
talk
about
probably
some
incorporation
or
some
additional
Deep
dive
in
with
that
neighborhood
leader
foreign.
D
D
Our
next
level
of
support
was
through
funding.
So
in
fiscal
year
23
we
offered
every
neighborhood
association
had
the
opportunity
to
apply
for
and
receive
a
one
thousand
dollar
Grant
from
the
city
that
would
be
used
for
capacity
building
so
to
receive
that
funding
each
neighborhood
association
had
to
meet
four
criteria.
First,
is
you
had
to
be
recognized
as
a
neighborhood
association
by
the
city
of
Des
Moines,
and
that's
done
through
the
record,
the
neighborhood
recognition
policy,
which
is
approved
by
city
council?
D
D
So
when
we
started
this
journey
last
year
last
July
we
had
24
neighborhood
associations
that
were
Incorporated
and
as
of
June,
we
actually
have
44
neighborhoods
that
are
Incorporated.
When
we
started
the
journey
also,
they
were
just
varying
levels
of
who
had
an
employer
identification
number
who
had
bank
accounts
established.
D
So
it
really
did
take
us
most
of
the
year
to
walk
through
that
process
with
neighborhoods.
I
will
say
that
those
44
that
that
number
represents
that
each
of
those
are
recognized
by
the
city
that
they
all
are
Incorporated
in
the
state
of
Iowa,
that
they
have
employer
identification
numbers
and
that
they
have
met
the
banking
standards.
So
that's
44
of
our
49
neighborhood
associations.
F
D
By
looking
at
the
list,
I
would
say:
probably
five
of
them
do
the
others
I
just
don't
know.
We've
had
a
lot
of
discussions.
I
tried
to
walk
them
through
the
process
talked
about
the
benefits
of
going
through
the
process
and
the
benefits
of
funding,
but
I
can't
validate
if
they
have
the
employer
identification
numbers
for
the
bank
accounts.
F
D
G
G
H
D
D
So
here
is
just
the
list
of
how
the
funding
was
used.
One
important
thing
about
this
list,
two
important
things,
so
everything
was
definitely
used
for
capacity
building,
because
that
was
a
requirement
of
the
grant,
but
it's
also
important
to
know
that
a
neighborhood
might
not
necessarily
use
all
their
funding
towards
one
of
these
categories.
So,
for
example,
if
a
neighborhood
wanted
to
use
funding
towards
incorporation,
that's
a
20
fee.
So
then
they
had
980
dollars
to
use
in
any
of
these
other
buckets.
D
D
D
So
that
was
just
very
exciting
and
it
kind
of
became
a
contest
at
the
end,
because
I
would
send
them
little
emails
afterwards
and
say:
hey,
congratulations!
One
more
training
session
I
didn't
have
any
awards
to
give
outside
of
knowledge,
and
then
we
had
86
of
our
neighborhood
associations
received
the
neighborhood
association
Grant.
D
D
In
addition
to
that,
we
had
some
boundary
changes
and
one
merger
last
year,
which
was
exciting.
Our
merger
was
the
Fort
Des
Moines
Magnolia
Park
and
South
Park
neighborhood
associations
came
together
and
formed
the
South
Central
DSM
neighborhood
association,
and
they
are
rocking
and
rolling
down
there
in
Ward
four
and
doing
amazing
work.
We
also
had
boundary
expansions
with
the
Brook
Run
neighborhood
association
in
Ward
2
Watrous
Heights
down
award
four
and
McKinley
School
Columbus
Park,
so
we're
seeing
a
lot
of
movement
out
there.
A
lot
of
increased
representation
of
our
residents.
A
D
I
think
the
one
thing
that
I
should
mention
that
you
cannot
capture
on
any
slide
is
just
the
amount
of
momentum
that
we've
actually
gained
over
this
last
year
and
I
hope
that
you've
all
felt
it
as
you've
been
out
talking
with
neighborhood
leaders.
I
know
that
when
I
started
there
was
we
want
to
participate.
We
want
to
be
involved,
but
we
just
really
don't
always
know
how
I
think
that,
through
these
Services
of
the
toolkit,
the
workshop
trainings
and
the
funding
has
at
least
elevated
that
momentum.
D
D
You
know
I
feel,
like
we've
been
the
vehicle
for
change,
but
they've
really
had
to
take
that
opportunity
to
embrace
the
change
and
really
overall
I
think
that
everybody
has
embraced
the
newness.
The
change
change
brings
excitement.
It
brings
discomfort,
but
I
think
that
they've
really
embraced
it
and
everybody
seems
to
be
very
eager
for
the
year
ahead.
D
Come
figure
ahead,
just
a
few
program
recommendations.
Obviously
we
want
to
keep
that
momentum
alive
and
going
I
know
when
I
say
that
the
toolkit
is
78
pages
and
you
might
think
how
could
it
be
any
bigger,
but
it
can-
and
it
will
be-
I
have
a
few
more
sections
to
add
that
are
in
particular,
to
engagement
strategies.
D
We
want
to
focus
a
little
bit
on
Dei,
that's
very
important,
the
neighborhood
associations,
as
well
as
finishing
out
the
ideas
and
action
piece,
because
my
goal
is
to
feature
each
neighborhood
association,
whether
they
see
it
in
themselves
or
not.
Each
one
is
doing
something
amazing
that
can
be
shared
across
the
city,
we're
going
to
offer
more
leadership.
Workshop
trainings
this
year
with
four
sessions
again
we're
going
to
focus
on
diversity,
equity
and
inclusion,
print,
Communications
websites
and
social
media
along
with
neighborhood
event
planning.
D
These
are
all
topics
that
have
been
identified
by
The
Neighborhood
leaders
is
high
priority
training
topics
and
then
we're
going
to
work
to
create
a
training
Library.
So
we're
going
to
start
to
take
all
that
work
in
the
toolkit
and
break
that
down
into
short,
like
10
minute
or
less
on-demand
videos,
because
some
people
learn
by
you
know
attending
a
workshop.
Some
people
learn
by
reading
about
it
in
the
toolkit.
D
Some
just
want
to
me
if
I
can't
learn
about
it
on
a
YouTube
video
in
10
minutes
or
less
a
lot
of
our
neighborhood
leaders
are
looking
for
information
when
we're
all
not
around.
So
those
are
nights.
Late
at
night
is
when
I
get
a
lot
of
emails
and
on
the
weekends,
so
just
giving
them
access
to
get
information
when
they
need
to
receive
the
information
we're
going
to
continue
again
with
the
funding.
D
So
again,
it's
city
council
approved
that
each
neighborhood
association
could
apply
for
and
receive
a
one
thousand
dollar
Grant
I'm
going
to
shorten
up
that
funding
window
a
little
bit
this
year,
just
because
most
of
the
neighborhood
associations
already
meet
the
requirements,
and
so
we
want
to
make
sure
that
they
get
that
funding
sooner.
Those
seven
who
have
not
yet
met
the
requirements.
Of
course
we're
absolutely
going
to
work
with
them.
D
We're
going
to
work
on
some
more
awareness
so
starting
to
do
a
little
bit
more
Outreach
within
the
community.
Some
of
that
will
include
putting
articles
in
City
Source
to
talk
about
what
is
a
neighborhood
association.
I
know
that
if
I'm
out
a
lot
of
residents,
I
speak
to
don't
always
see
the
difference
between
the
neighborhood
association
and
an
HOA,
or
maybe
they
don't
know
that
they
live
in
a
neighborhood
or
they
have
access
to
a
neighborhood
association
and
the
benefits.
D
And
then
our
final
is
the
review
of
support
systems.
So,
as
we
already
talked
about
looking
at
that
neighborhood
recognition
policy,
considering
what
we
might
want
to
add
is
requirements
for
neighborhood
associations
or
maybe
things
that
we
want
to
remove
I,
don't
know
what
that
looks
like
yet
exploring
the
Strategic
consolidation
of
neighborhood
associations.
D
So
we
have
several
neighborhoods
that
we
know
particularly
want
to
look
at
merging
with
neighboring
neighborhood
associations,
so
learning
from
all
of
our
experiences
with
the
South
Central
DSM
and
trying
to
come
up
with
some
really
great
merger
opportunities,
maybe
incentivizing
mergers
where
that's
going
to
be
necessary
and
then
creating
more
opportunities
for
the
newly
formed
neighborhood
Outreach
advisory
committee,
a
name
that
is
still
my
creation
and
I.
Don't
always
remember
the
order
in
which
to
say
it,
but
that's
the
former
nrb
that
transitioned
over
to
the
Outreach
committee.
D
We
have
16
members
of
that
committee
now,
so
we
have
four
per
board
that
are
on
there.
They
are
all
eager.
They
have
a
lot
of
great
ideas.
They
want
to
dig
in
and
do
more
for
our
neighborhood
associations,
so
I
think
a
lot
of
their
work
is
actually
going
to
be
focused
on
developing
programs
for
fiscal
year.
25.
I
D
I
D
Year,
correct
and
then
I'll
be
reaching
out
okay,
so
what
I
will
do
is
ask
for
interest
who
wants
to
continue
on
and
then,
if
there
would
be
any
vacancies.
I
would
go
out
to
our
neighborhood
leaders
to
see
who
might
want
to
step
into
that
space
and
then,
like
last
year,
I
just
send
each
word
person
a
list
of
who's
interested
in
their
award
and
then
I
leave
it
to
the
word
council
I.
D
D
D
G
So
I
just
want
to
thank
you
for
the
work,
because
I
see
you
at
a
lot
of
the
neighborhood
meetings
and
I
want
to
thank
the
neighborhood
leaders
for
their.
You
know,
taking
the
effort
to
learn
things
new
and
try
to
you
know,
make
things
better
for
their
neighborhoods,
which
they
have
always
been
trying
to
do.
So.
Thank
you.
D
D
Little
bit
well
because
I
can't
give
a
definite
answer,
so
we
have
some
that
communicate
only
by
email
and
you
have
to
have
found
the
email
list
or
somehow
you
know,
attended
a
meeting
which
is
hard
to
do.
If
you
don't
know
that,
there's
a
neighborhood
association
in
your
area
and
then
they
develop
a
list
and
you're
only
on
that
email
list,
and
then
we
have
some
that
do
boundary
ride
mailings
they
do
the
newsletters
to
every
household.
D
F
D
I
think
it's
my
my
line
is
generally
that
social
media
in
and
of
itself
is
it's
just
one
tool,
but
again,
if
neighbor,
if
residents
don't
know
that
they
live
in
a
neighborhood
association
they're,
not
necessarily
looking
for
XYZ
neighborhood
association
on
Facebook,
if
they
have
Facebook,
because
now
there's
a
big
Trend
to
leave
events,
social
media
and
Facebook.
So
it's.
How
do
you
realistically
within
very
tight
budget
constraints?
I,
certainly
understand
that?
How
do
you
get
out
and
communicate
with
those
residents?
A
newsletter
might
not
be
it
for
everybody.
D
We're
seeing
a
lot
more
boundary
by
postcards.
Go
out
that
will
have
River.
Woods
has
done
a
great
one
down
in
Ward
four
that
just
has
all
the
dates
on
it:
access
to
social
media.
Here's
how
you
find
more
information
links
to
a
website.
Sometimes
people
just
they
don't
know
where
to
look.
If
it's
social
media
alone.
I
B
Anybody
everything
else
Heather.
Thank
you.
So
much
I
appreciate
your
work
and
your
coordination
to
bring
sort
of
a
consistent
message
and
way
to
communicate
neighbors
with
the
city
and
neighborhoods
to
the
residents.
I.
Remember
you
know
early
on
when
the
neighborhood
associations
were
first
starting
to
form
with
a
friend.
Coons
is
in
the
Nadine
hogates
and
those
people
who
had
active
interests.
B
On
specific
purpose
that
they
brought
people
together
to
work
on
and,
of
course,
different
neighborhoods
had
different
issues,
but
it's
I
think
great
to
see
your
your
work
at
helping.
You
know
sort
of
educate
these.
These
leaders
on
how
a
neighborhood
association
should
work
and
give
them
some
of
the
tools
to
to
make
it
happen.
Everything
from
communication
to
you
know
a
voice
and
a
connection
to
the
city
and
and
connecting
them
to
assistance
when
they
need
it.
So
thank
you
so
much
for
your
work
and
let's
keep
it
up.
Thank.
C
Mayor
and
Council
I
want
to
also
remind
everyone
that
another
benefit
of
our
neighborhood
having
strong,
neighborhood
associations
is
that
it
establishes
and
is
an
opportunity
for
local
leaders
to
be
available
and
learn
about
the
city's
functioning.
That
then
may
become
board
and
commission
members.
So
it's
it's
a
great
opportunity
to
have
that
venue
available
for
young
leaders.
C
C
H
Good
morning,
like
I
said,
my
name
is
Lorna.
Garcia
and
I
have
the
privilege
of
working
with
one
of
my
passions,
just
mental
health,
so
I'm
going
to
do
things
on
Mental
Health,
from
training
officers
to
working
with
our
mobile
crisis
response
team
and
then
to
the
development
of
our
crisis,
advocacy
response
effort,
which
is
what
we're
talking
about
today.
Care.
H
H
H
So
I
just
want
to
talk
about
refresh
you
on
the
mobile
crisis
response
team.
This
was
formed
in
2001
and
it
has
evolved
greatly,
but
the
basic
components
of
the
team
have
not
changed.
It
works.
We're
pairing,
a
mental
health
professional
with
a
law
enforcement
officer
on
scene
at
a
call
and
they're
going
to
go
to
those
calls
where
there's
a
safety
issue.
There
could
be
a
criminal
element
as
well
or
we're
not
able
to
establish
if
there's
a
safety
issue,
so
we're
always
going
to
default
Ensemble
crisis.
H
If
we're
not
sure
Rollins
is
our
provider
of
Staffing
for
mobile
crisis,
they
do
respond
county-wide
throughout
Polk
County.
However,
we
use
them
most.
Our
data
shows
they
are
in
Des
Moines,
at
least
over
90
percent
of
the
time
month
to
month,
and
so
we
do
how
house
our
mobile
crisis
response
team
within
our
Des
Moines
Police
Department,
it's
a
great
central
location
and
again
we
are
able
to
talk
about
the
clients
in
our
community
because
we're
serving
all
the
same
people.
H
One
thing
I
will
say,
though
mobile
crisis,
even
though
they
are
co-responders.
That
doesn't
mean
that
they
have
to
have
police
with
them
all
the
time
initially
when
they
get
to
the
call.
If
we
establish
this
scene
is
safe,
there
is
no
need
for
us
first
officers
to
be
there,
then
at
their
discretion
they
could
say:
hey
you
guys,
can
leave
and
they'll
take
care
of
the
call
for
us,
which
is
fantastic.
H
I
don't
know
if
I
could
give
you
a
statistic,
but
the
nice
thing
is
now
that
they're
transporting
more
again,
that's
really
opened
a
lot
of
doors
with
that
piece
of
it,
because
the
transport,
if
we
decide
they,
need
to
go
somewhere,
they're
voluntary,
those
different
issues,
a
lot
of
times,
they're
like
hey,
I'm,
good
with
this
person
that
saves
tons
of
time
just
that
transport
to
getting
that
person
into
that
hospital
or
clinic.
It's
been
amazing.
A
H
H
H
H
I
H
Okay,
so
it
kind
of
started
with
Amos
A
mid-iowa
organizing
strategy.
They
were
really
vocal
in
saying
hey.
We
took
we
need
to
have
something
other
than
this.
This
uniform
responding
to
Children
Adolescence
in
a
mental
health
crisis,
and
we
heard
that
need
so.
The
city
was
dedicated.
You
guys
put
the
portion
of
that
local
option
sales
tax
towards
saying:
let's
do
something
to
provide
that
kind
of
response.
Without
this
uniform
we
know
that
Nationwide.
H
There
are
several
a
lot
of
major
metropolitan
areas
that
have
programs
that
do
not
include
law
enforcement
officers
in
their
response.
We
know
it
can
happen
so
we're
like
how
can
we
make
that
work
for
a
city?
That's
the
size
of
Des
Moines,
one
particular
modern
model
in
Austin,
Texas
kind
of
piqued
our
interest,
because
they
offered
a
complete
diversion
plan
and
complete
diversion
means.
We
don't
have
to
send
anybody
out
in
the
community
time,
saving
resource
and
saving
money.
So
we
really
like
that.
H
So
back
in
2021,
in
the
summer
we
a
group
visited
Austin.
We
wanted
to
see
firsthand
what
were
they
doing
there?
How
is
it
working?
They
have
a
crisis
called
diversion
program
which
they
started
in
2019.,
so
still
still
a
fairly
new
program.
That
was
embedding
those
mental
health
professionals
within
their
telecommunications
Center.
To
have
those
call
takers
transfer
those
calls
to
those
mental
health
professionals.
They
can
triage
those
calls
to
determine
who
needs
to
go
to
those
calls
in
the
field.
If
anyone
they
can
do
short-term
crisis.
H
Counseling
proper
referrals
offer
Community
Resources
and
do
safety
planning
over
the
phone.
We
know
a
lot
of
people
call
911
is
the
most
popular
phone
number.
People
know
how
to
call
it
will
know
how
to
access
it
and
a
lot
of
times.
People
just
need
the
information
or
they
just
need
to
hear
a
caring
voice
over
the
phone.
Sometimes,
that
can
be
enough
just
to
alleviate
whatever
is
going
on
in
their
brain
or
whatever
the
crisis
may
be,
and
then
they're
fine.
A
H
Do
have
that
coming
up
in
our
database,
okay,
yeah!
Thank
you,
so
Austin,
obviously
population
over
a
million
much
larger
than
our
city.
They
had
several
field
response.
They
had
the
mobile
crisis
response
like
we
do
with
an
officer.
They
had
a
two-person
mental
health,
professional,
not
a
paramedic
social
worker
response.
They
had
three
kinds
of
field
response.
H
While
we
were
in
Austin,
we
actually
started
in
a
classroom.
We
started
writing
down
our
ideas.
What
we're
going
to
take,
how
we're
going
to
create
a
program
here
we
wanted
to
have
that
person
in
our
dispatch
who
thought
that
that
could
be
valuable
to
just
divert
response
completely
like
we
talked
about.
We
also
thought
having
those
two-person
mental
health
professionals
would
be
ideal.
H
H
Why
would
we
not
continue
with
them
as
our
partner,
we're
sharing
same
information
about
our
same
clients
in
our
community
having
them
as
a
partner
also
gives
us
access
to
health
information
on
an
as
need
to
know
basis,
so
on
those
calls
it
can
be
really
valuable
to
know
hey.
This
person
has
schizophrenia.
Well,
that's
going
to
change
my
response
to
a
person.
H
Perhaps
then,
if
I
don't
know
that
about
that
person
right,
it
can
really
help
to
maintain
safety
for
officers
and
for
the
client
themselves,
just
that
continuity
of
care,
a
lot
of
the
people
that
we
serve
actually
go
to
problems
for
their
health
care,
and
so
it's
really
nice
to
have
that
person
to
feel
be
part
of
that
system
as
well.
A
lot
of
continuity.
H
So
at
full
Staffing
there
are
five
positions
for
our
care
team.
It's
a
small
team
at
this
point.
This
is
composed
of
a
care
crisis.
Advocate
there
are
there's
poised
staffed.
If
we
have
three,
they
have
mental
health
field
experience.
Most
of
them
have
a
bachelor's
degree.
At
least
they
work
in
the
field
or
they
can
work
in
our
telecommunications
Center.
H
H
So
just
to
break
it
down.
There
are
two
components
to
this
care
umbrella,
so
we've
got
our
care
and
our
telecommunications
Center,
that's
just
staff.
By
one
person
they
have
little
more
limited
hours.
It's
just
40
hours
a
week,
Monday
through
Friday.
During
the
day,
then
we
have
our
field
response.
It's
always
up
to
people
for
safety.
We've
got
that
pediatric
care
clinician
paired
with
that
crisis.
Advocate.
H
H
H
H
So
to
talk
about
what
kind
of
calls
is
care
going
out
on
in
the
field?
So
there
are,
if
there's
no
safety
element
and
safety
risk,
no
criminal
elements
or
if
then,
we
can
send
out
care.
That
means
routine
welfare
checks.
We
get
numerous
welfare
checks
from
different
places,
could
even
be
a
service
provider.
Hey?
Can
you
check
out
my
client
I,
haven't
heard
from
in
a
few
days
tons
of
those
it
doesn't
take
a
police
officer
to
knock
on
a
door,
so
those
are
simple,
easy
ones.
H
We
can
send
care
out
to
to
save
time
for
our
officers.
Obviously,
mental
health
calls
we
have
numerous
people
that
are
not
dangerous,
never
have
been,
but
they
struggle
and
they
just
sometimes,
especially
if
they
live
alone.
They
just
need
that
caring
in-person
contact
and
we
can
send
care
out
to
them
follow-up
phone
calls
office
officers
produce
several
cases
regarding
mental
health,
calls
that
they've
been
out
on
and
they
always
do
their
own
follow-ups
as
well
to
check
in
with
that
person.
H
After
that
initial
contact,
we
want
to
keep
them
on
that
path,
to
keep
them
out
of
Crisis.
So
that
is
the
goal
of
those
follow-up
phone
calls
and
make
sure
that
they
know
what
the
next
step
is,
because
in
the
moment
it
can
be
overwhelming
and
they
might
not
be
getting
all
the
information
they
need
to
know
what
the
next
steps
are.
H
Also
miscellaneous
calls
parent
child
child
parent
disputes,
especially
during
the
school
year.
Hey
I
can't
get
my
kid
to
go
to
school.
Why
do
we
need
an
officer
to
go
out
for
that?
Maybe
we
can
mediate
something
there,
but
I
also
see
a
lot
of
opportunities
just
to
be
creative
with
care,
because
they
have
the
time,
unlike
officers,
that
have
to
go
trip
to
trip
a
lot
of
times.
H
If
somebody
can't
get
their
psychiatric
medications,
hey
I
can
go
help
you
with
that.
You
know.
I
missed
the
bus
or
my
transport
didn't
wasn't
able
to
come
this
week
or
whatever
the
case
may
be
or
I
need
to
get.
My
antipsychotic
injection,
hey
I,
can
take
you
to
clinic
this
one
time,
because
we
know
that
there's
value
in
that
that's
going
to
keep
that
person
out
of
Crisis,
but
it's
it's
whole
whole
Health
as
well.
I
know
that
our
team
has
been
out
to
house
and
they
found
out.
H
H
So,
although
we
are
focused
on
Mental
Health,
we
know
that
it
starts
with
your
basic
needs
as
well,
and
so
we
try
to
look
at
it
that
way
too,
but
again,
a
big
piece
of
it
is
they
can
provide
that
Transportation
piece,
which
is
a
huge
barrier
for
a
lot
of
people,
but
not
only
that,
but
it's
discrete
they're
not
in
a
marked
squad
car.
Nobody
knows
that
they
are
mental
health
professionals
and
so
that's
a
huge
Time
Saver
as
well.
E
H
Think
it's
fairly
common
because,
with
the
nature
of
mental
illness,
your
brain
might
be
occupied
with
other
things,
it's
very
hard
to
stay
organized
depending
on
what
your
illness
is,
and
so,
if
they
haven't
been
hooked
up
with
the
right
services
or
the
right
level
of
service,
it
can
be
easy
to
miss
appointments
or
oh
I
forgot
to
get
to
my
prescription.
They
don't
know
how
to
navigate
the
DART
bus
system.
Whatever
the
case
may
be
right,
I
do
think.
Transportation
is
always
a
huge
barrier.
G
I
think
that
goes
back
to
whether
we
should
do
more.
On-Call
through
Dart
were
people
that
need
help.
They
can't
navigate
the
system
that
doesn't
get
them
to
and
from
where
they
need
to
be.
That
Dart
needs
to
look
at
more
on
call,
especially
now
that
we
hear
these
cases.
It
even
makes
it
more
important.
H
I
first
want
to
talk
a
little
bit
about
the
equipment
we
kept
in
mind.
Safety
is
the
utmost
importance
for
our
staff,
so
we
thought
it
was
important
to
not
have
to
have
something
to
show
that
they
have
some
kind
of
designation
or
they
are
official
because
you
call
9-1-1.
You
expect
to
see
this
when
somebody
shows
up
it.
Just
looks
like
you
or
me.
People
are
a
little
surprised,
but
usually
pleasantly
surprised.
So
Jennifer
here
is
our
team
leader
for
mobile
crisis,
she's
kind
of
my
model.
H
H
H
They
have
those
computers,
just
like
the
officers
have
so
they're.
Getting
the
same
information
officers
have
getting
to
a
call
which
is
really
helpful,
especially
in
that
two-person
response.
You
can
have
one
person
calling
the
call
taker,
sometimes
the
person,
the
client's,
not
telling
us
everything.
The
person
can
find
that
phone
number
and
call
them
and
get
that
information.
H
H
H
It's
well
received
people
love
to
see
people
that
they
can
identify
with
I
mean
I.
Can
I
can
get
over
this
uniform
because
of
my
speaking
skills,
but
they
don't
have
to
because
they're
just
people
are
open
opening
up
to
them
a
lot
quicker
because
they
don't
look
as
official
I.
Don't
have
that
Authority
they're
doing
those
follow-up
calls
as
carrying
contacts
trying
to
keep
people
out
of
Crisis,
which
is
obviously
our
goal
taking
those
routine
calls,
so
our
officers
don't
have
to
and
they
can
get
into
the
calls
without
a
criminal
element.
H
They
also
have
the
same
training
as
mobile
crisis.
One
benefit
of
just
having
this
extra
stuff
has
been
they're
interchangeable.
So
usually
we
only
have
one
mobile
crisis
worker
working
per
shift
so
believe
it
or
not.
We
have
more
than
one
mental
health
call
at
a
time
here
in
Des
Moines,
and
if
mobile
crisis
is
tied
up,
but
care
is
available.
They
can
go
assist
that
officer
on
that
mental
health
call.
H
H
H
So
challenges
I
identified
three
major
challenges
that
I
see
are
holding
our
team
back.
One
is
Staffing,
I'm
sure
you're,
not
surprised
to
hear
that
this
is
a
challenging
job
market
and
this
job
is
unique.
We
need
one-of-a-kind
people
that
are
confident
assertive
to
walking
to
somebody's
home
and
understand
human
behavior
and
really
get
down
to
what's
going
on
so
we're
having
a
hard
time,
maintaining
a
full
team,
we're
down
one
care
and
play
right
now,
we're
also
turning
two
new
ones
just
in
the
past
week.
J
J
E
J
Got
we've
got
a
lot
of
ships
are
being
covered
through
overtime
or
through
meetings.
We've
got,
we
are,
and
that's
what
we're
going
back
to
the
hospital
too.
We've
got
people
working
extra
ships
that
five-year
sustainable
amount,
but
we're
leveraging
that
you
may
have
heard
about
the
healthcare
ground
in
Polk
County
that
give
us
a
million
dollars
all
the
hospitals
and
have
gotten
together,
as
well
as
the
healthcare
schools
to
hire
D
Navigators.
G
I
think
before
the
meeting
I
was
talking
with
Lauren
and
I
think
you
said
it's
also.
This
is
new,
so
what
they
expect
of
the
job
is
much
different.
It's
much
more
difficult,
as
you
said,
expectations
of
what
they
thought
it
was
going
to
be
is
different,
so
I
think
that's
probably
for
the
first
turnover
some
of
the
issue.
H
H
Our
Second
Challenge
is
just
utilizing
the
team
because
it
is
a
newer
program,
and
this
is
a
challenge.
I
will
say
that
Austin
Texas
definitely
dealt
with
and
they've
voiced
that.
So
this
shouldn't
be
surprising
to
me
just
they're
so
safety,
mind
they're,
so
used
to
using
officers
for
every
call
and
they're
so
worried
about
saying
the
wrong
person
and
having
something
bad
happen.
H
I
do
have
some
data
showing
we're
making
good
decisions,
because
we
haven't
had
many
opportunities
where
care
needed
to
call
for
officers,
but
I
think
just
over
time
we're
going
to
get
better
at
recognizing.
We
can
let
things
go
and
often
you
know
we
don't
need
an
officer
for
everything
they're
so
used
to
officers,
doing
it
all
and
frankly,
we're
used
to
doing
it
all,
but
we're
welcome
to
hand
out
for
some
of
our
workload
to
them
and
I.
Think
it's
possible
and
I
think
with
time
we
will
get
there.
H
H
This
is
all
workplace
on
our
telecommunicators,
who
also
already
have
a
lot
of
responsibility
to
do
a
lot
of
things
in
a
short
amount
of
time,
and
so
that
has
been
a
challenge.
It's
just
about
developing
those
new
habits
for
them
and
recognizing
like
on
the
weekends
or
after
hours.
We
don't
have
care,
remembering
hey
Kara's,
not
here,
but
this
could
have
been
a
care
call
and
hitting
that
data
point
things
like
that.
I
think
we're
gonna
again
we're
gonna
get
there
with
habit.
H
So
we
have
measured
the
calls
by
the
person
in
dispatch
the
calls
by
Karen
the
field,
the
total
calls
overall
by
care,
and
so
that's
where
you're
looking
at
diversion
of
officers
basically
and
then
you're
going
to
see
those
low
numbers
for
those
missed
calls.
What
I
just
spoke
about
and
I
know
that
that
is
not
accurate
data.
That
is
just
the
data
points
aren't
being
utilized
frankly
and
so
I
anticipate
that
those
are
going
to
continue
to
rise
as
we
recognize
that
we
need
to
use.
H
E
And
do
we
have
any
sense
in
terms
of
I
mean
that
this
is
the
number
of
I
mean
it
looks
like
they're,
you
know
in
the
neighborhood
of
150
calls
a
month
I
mean
do
we
have
any
sense
how
many
like,
if
we
had
unlimited
resources
at
care?
So
if
we
had
more
Folks
at
this
batch
like
more,
you
know
we're
we're
staff
like
you
knew
every
time
there
was
a
call
you'd
be
able
to
respond.
That
way.
Do
we
have
any
sense?
H
E
H
I
can
tell
you:
overnights
is
slow.
We
have
one
mobile
crisis
work
here
overnight,
very
slow
overall
okay,
so
the
need
is
not
there
necessarily
on
the
overnight
shift,
perhaps
the
afternoon
I
if,
as
data
supports
it
down
the
line,
I'm
hopeful
that
we
could
add
some
time
in
the
early
evening,
type
of
shift
I
think
that
there
might
be
some
opportunities
there.
H
So
this
just
shows
kind
of
our
call
specific
to
Children
again
care
response
to
anybody
any
age,
but
there's
really
no
pattern.
It's
kind
of
up
and
down
there
was
a
huge
decrease
in
June,
which
I
expected,
because
in
my
experience
summer
is
a
slow
time
for
children
calls.
Children
are
not
in
a
structured
environment
and
they
don't
have
a
lot
of
demands
placed
on
them.
So
they're,
just
not
in
crisis
as
much
frankly,
and
that
is
a
consistent
pattern
that
I
have
known
for
many
years,
so
that
that's
reflective
in
the
data
there.
E
H
How
many
mental
health
calls
that
there
are
in
our
community,
I
mean
in
May
519
calls
at
mobile
crisis
responded
to,
and
so
there
were
probably
more
again
there's
only
one
mobile
crisis
worker
that
that
is
working
usually
at
one
time
at
a
shift.
So
the
need
is
there
and
I
think
that
they're,
seeing
these
numbers
they're,
probably
opportunities
where
some
of
these
calls
probably
could
have
been
handled
by
care.
If.
I
G
H
H
So
I
think
that
through
time
and
habit
forming
we're
going
to
get
there,
I
do
believe
having
those
new
telecommunications
supervisors
are
going
to
be
a
huge
asset
to
this
program.
So
they
have
been
training
new
dispatchers
about
a
quarter
of
our
dispatch
staff.
Our
new
in
training
we're
so
they
haven't
had
the
time
to
actually
supervise
and
make
sure
people
are
using
these
data
points,
and
so
when
they
are
able
to
have
that
time
to
be
actual
supervisors
and
remind
the
staff,
hey
think
about
care,
use
care.
I.
H
Think
we're
going
to
see
that
in
our
data
also
looking
at
those
creative
ways
to
use
care,
I
would
like
to
see
us
move
towards
a
proactive
approach.
So
when
we
have
that
down
time,
let's
go
out
to
those
areas
where
we
have
vulnerable
community
members
and
just
start
that
conversation
and
a
lot
of
the
clients
we
know
already
just
from
our
previous
interactions.
H
H
One
thing,
I
will
say:
that's
in
the
works
is
we're
going
to
have
a
new
recorded
salutation
when
you
call
our
Dispatch
Center.
Do
you
want
please
Fire
EMS
or
mental
health
services?
They
were
doing
this
in
Austin.
That's
where
we
got
this
idea
and
I
thought
it
was
brilliant,
because
it's
a
way
for
the
person
to
just
hear
for
themselves.
That's
an
option
just
even
recognizing
that,
but
also
letting
the
dispatcher
recognize.
Oh
that's
what
they
need.
That's
going
to
keep
that
in
mind.
Well,
I
need
to
send
them
to
care.
H
G
I
just
want
to
bring
up
the
need
for
more,
which
we
obviously
know
we
need
more.
But
one
thing
after
talking
with
the
partnership
and
different
people,
downtown
is
even
creating
a
care
team
for
downtown
a
lot.
I
mean
the
whole
Metro
Corridor.
If
that
could
be
a
possibility
in
working
on
as
we
go
forward
because
of
all
some
of
the
issues
we've
seen
and
additional
officers,
and
do
we
train
any
of
our
EMTs
any
of
our
fire
emergency
officers
that
they
could
be
a
source
too
I?
H
We
do
training
with
them
about
care
and
mobile
crisis;
they
understand
because
they
use
them
as
well.
I
was
speaking
to
that
downtown
team.
I.
Think
that
talking
about
that
proactive
report
approach,
you
know
seeing
how
that
even
works
and
reporting
to
you
at
that
level.
If
we
get
our
Care
staff
is
that
working?
How
is
how
are
people
responding
to
that?
Just
to
see
where
that?
How
that's
working
I
think
would
be
valuable
too.
I
E
But
question
when
you
reference
the
Austin
model,
you
said
they
also
had
paramedic
social
workings.
Yes,
we
we
currently
do
not
right
is.
Is
that
something
that
there
would
be
value
in
looking
at
a
paramedic
social
work
teams,
and
would
that
allow
us
to
respond
to
different
calls
that
way
like
what?
What
are
your
thoughts
there
and
what?
What
are
we
seeing?
Do
we
have
any
data
related
to
that
I.
H
Don't
know
about
the
data
portion,
but
I
definitely
see
value
in
that
a
lot
of
people
that
have
mental
illness
also
have
health
issues.
We
also
I
always
get
the
list
of
our
frequent
callers.
We
get
a
lot
of
people
repeat
colors.
The
Medics
are
going
out
there
every
other
day
to
people
a
lot
of
it
is
people
that
live
alone.
It's
minor
things
if
we
had
a
team
specific
just
to
respond
to
those
calls
where
there's
a
medical
component
or
frankly,
like
I,
was
talking.
H
E
H
I
know
you
would
have
to
have
medical
oversight.
Doctor
would
have
to
sign
off
on
everything.
I
mean
there's
components
to
it,
that
I'm
not
knowledgeable
about,
but
we
have
had
Des
Moines
fire
at
all
our
meetings,
because
we
do
see
that
as
a
possibility
of
expansion
down
the
line.
That's
what
they've
always
been
part
of
our
meetings,
because
we
see
there's
value
in
that.
G
A
J
Jennifer
can
speak
to
it
as
a
nurse,
but
the
Paramount
I
feel
bad
lines
is
not
currently
split.
Paramedics
Mercy
one
and
Unity
Point
do
mostly
in
relationship
W
newground
for
us
I.
Think
we
the
through
our
partnership
with
Polk,
County
and
St
Vincent
de
Paul.
There
will
be
a
paramedic
Staffing
model
going
into
the
submarine
Center
plan
for
opening
about
a
year
from
now.
That's
the
19th
interpreter
building
it's
my
understanding
is
they
have.
J
They
do
have
to
have
an
overseen
position,
so
all
their
actions
then
are
they'll,
be
a
physician
they're
available
to
them
during
the
day.
Also,
a
position
at
night,
so
I
think
we're
totally
on
board
with
venturing
in
that
area.
I
think
it's
just
just
gonna
have
make
sure
you're
blind
by
all
the
rules
and
because.
H
J
The
second
grade,
Center
opens
yeah
I,
can't
promise.
You
know
our
emergency
room
positions
because
other
you
know
but
I
mean
I,
think
I
think
what
Saint
Vincent
Paul
we're
partnering
with
them
on
the
submarine
Center
and
they're.
Looking
at
a
dedicated
part-time
I
think
even
the
fire
department
is
in
a
full-time
position.
J
F
J
Girl,
thanks
and
I
think
the
I've
been
impressed
with
that
neighborhood
association
and
I
know
city
city
staff.
That
call
as
well
so
but
yeah
they'll.
It
seems
to
me
to
be
a
really
win-win
for
the
neighborhood
I
mean
they
identify
that.
Maybe
they've
got
some
trouble
areas
in
terms
of
maybe
people
that
access
garbage
or
people
that
have
maybe
been
using
drugs
in
a
certain
area,
and
then
they
all
pitch
in
like
on
Saturday
morning.
City
will
come
in
and
do
a
special
pickup
I
mean
I'm
impressed
by
how
they
handle
it.
J
G
A
great
effort
that
shows
the
neighborhood
working
together
to
help
the
people
in
their
neighborhood.
It's
all
about
helping
it's
not
about
making
it
just
get
them
out,
but
it's
really
helping
the
people
within
the
neighborhood
saying
it's
a
model,
maybe
I,
guess
Heather's
already
gone.
The
other
neighborhoods
could
use
too
what
quick
trip
quick
trips.
J
Almost
always
on
right
and
I
know,
care
has
been
out
for
that
that
quick
trip
as
the
center
of
the
universe,
where
people
sort
of
collecting
or
just
you
know,
sort
of
going
one
way
or
the
other,
but
quick
trip
was
I,
know
met
with
your
team
a
few
times
and
everybody
on
the
call.
It's
really
a
problem,
solver.
J
On
the
phone
to
gripe
they're,
just
trying
to
figure
out
how
to
maybe
10
griping,
but
mostly
mostly
problem
solving,
so
the
other
thing
I
was
going
to
mention
about
we
are
leveraging.
So
we
know
we've
got
a
three
Medicaid
MCO
system
now
and
it's
your
organization
Molina
just
jumped
in
that,
and
so
we
are
trying
to
leverage
our
mobile
crisis
services
to
get
more
Medicaid
income.
Coming
into
that,
you
know
you
look
at
Medicaid
somebody
walks
into
our
office.
They
do
an
assessment.
J
We
do
the
documentation,
that's
pretty
clear,
but
when
you're
out
on
the
street,
when
you're
doing
a
mobile
response,
you
know
you're
not
doing
all
that
same
documentation.
You're,
really,
you
know
making
a
decision
about
how
to
disposition
this
citizen
as
best
we
can
so
we're
trying
to
finagle
ourself
into
that
situation.
So
we
can
pull
down
more
Medicaid
dollars,
so
it
could
be
a
shared
funding
between
Medicaid
accounting
and
then,
of
course,
all
these
services.
So
thank
you
for
the
contract.
The
opportunity
to
form.