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From YouTube: ROUNDTABLE SESSIONS - MAY 10, 2016
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A
Seems
like
five
or
six
people
each
and
we're
going
to
in
our
small
groups,
talk
about
what
your
communities
are
doing
with
community
engagement
and
then
we're
going
to
report
back
so
I
think
this
will
spur
some
lively
conversation.
I
know
evan
has
some
ideas
to
share
that
we've
been
trying
over
the
past
few
years
of
which
have
been
successful,
some
which
have
been
unsuccessful,
but
that's
all
part
of
the
learning
process.
So
you
want
to
go
ahead
and
get
in
your
groups.
C
D
B
E
F
D
F
C
Interested
in
proving
customer
experience
for
the
deaf
and
hard
of
hearing
community
and
moving
them
more
to
like
a
second
I
feel
like
if
they're
kind
of
like
four
they're
always
forgotten.
At
this
moment,
people
don't
forget
the
dip
from
and
hard
of
hearing
people
and
what
is
it
that
they
need,
in
addition
to
obsess
abilities
and
just
become
more
knowing
about
what's
happening
in
your
environments
and
try
to
make
it
more
accessible
for
the
Deaf
American
community.
G
My
name
is
Jessica
chase
and
I
work
for
Q
send
technologies,
so
we
are
developed.
There's
a
software
that
and
solutions
that
were
in
Pittsburgh,
so
I
am
interested
in
hearing
what
it
is
that
you
guys
need
and
what
new
things
that
you're
interested
in
implementing
within
your
call
centers,
because
I'm
going
to
get
back
to
my
developers,
we're
going
to
make
a
happy.
H
We
handle
walk-ins
calls,
and
we
also
my
staff,
also
enter
in
the
complaint
into
the
crio
system
and
then
also
follow
up
on
some
of
those
that
come
in
that
say,
it's
not
routed
properly
or
there's
of
anonymous,
or
they
give
the
information
about
the
CRM
request.
Mkt,
we
have
a
mobile
app
that
launched
in
August
of
2014
and.
H
D
H
E
H
Right
now
it
used
to
be
and
we're
also
doing
security,
so
it
used
to
be
people
come
in
and
they
could
go
from
1
to
15
the
15th
floor,
where
the
mayor
was
as
they
wish.
But
now
we've
locked
down
the
floors
to
the
first
3
4
is
our
only
public
access
and
you
have
to
sign
in
and
get
a
visitor
badge
to
go
any
further.
And
so
you
have
to
see
my
staff
or
the
security
staff
to
do
that
and
then
tax
and
license
was
next
door.
H
Now
we're
all
going
into
one
office
and
what
happens
is
if
we
need.
For
example,
we
have
code
enforcement
and
we
have
someone
come
in
with
code
enforcement
complaint
and
they
need
to
speak
to
someone
who
works
in
that
department.
We
call
that
department
in
a
service
rep
will
come
up
to
help
them
in
the
Customer
Support
Center.
So.