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From YouTube: Landlord Resources Webinar
Description
The Housing and Grants Division of Community Development hosted a Landlord Resources Webinar with speakers from the Lawyers' Committee for Better Housing (LCBH) and the Metropolitan Tenants Organization (MTO) as they shed light on resources available for rental property owners in the City of Evanston. Topics included: Current Resources, Relevant Laws, and Tips and Best Practices for Landlords/Property Managers.
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A
And
economic
development
analyst
at
the
city
of
evanston
in
the
housing
and
grants,
division
of
community
development
and
we're
here
tonight
for
a
webinar
geared
towards
landlords
to
talk
about
the
different
resources
that
are
available
for
landlords
in
the
city
of
evanston
and
also
some
best
practices
for
evanston
property
managers
and
owners
and
joining
us
today
is
the
metropolitan
tenants,
association
and
also
the
lawyers
committee
for
better
housing.
So
I
just
want
to
get
a
little
bit
of
housekeeping
items
out
of
the
way.
A
At
the
end
of
this
webinar,
we
will
have
a
15
minute
question
and
answer
session.
So,
if
you
could,
please
leave
your
questions
in
the
question
answer
box.
That
would
be
great
if
you
would
like
to
speak
during
that
time,
we'll
let
you
know
when,
when
the
question
and
answers
start-
and
you
may
raise
your
hand-
and
I
will
go
ahead
and
call
on
you
to
speak,
but
we
will
reserve
questions
until
the
question
and
answer
portion.
A
So
I'll
go
ahead
and
get
started
and
present
our
wonderful
organizations
that
are
joining
us
today.
So
we
have
taff
west,
representing
the
lawyers
committee
for
better
housing.
He
is
the
vice
president
and
technical
assistance
and
sustainability
for
chicago
community
loan
fund
teff
began
his
real
estate
career
in
the
late
1970s
as
an
assistant
manager,
trainee
at
a
high-rise
market
rate
development
with
over
2000
apartments
and
30
commercial
commercial
units
near
lake
michigan.
A
This
property
had
suffered
six
years
of
budget
deficits
of
three
million
dollars,
plus
annually
and
plus
annually
amount
and
average
vacancies
of
200.
A
After
one
a
half
years,
the
deficit
was
erased
and
the
property
enjoyed
a
positive
cash
flow
of
1.8
million
dollars.
With
an
assist
from
customer
service
training,
morale
was
again
very
high.
After
this
property
regained
its
stature.
The
firm
was
named
the
best
in
the
industry
during
2001
taf
received
his
broker's
license
and
began
working
with
community
community
investment
corporation
as
a
contract
trainer
in
the
property
management
training
program.
A
As
the
deputy
director
of
this
program
and
after
a
hiatus
of
several
years
of
consulting
work,
he
was
named
director
of
property
management
training
in
2007.,
the
chicago
chapter
of
institute
of
real
estate
management
awarded
draft,
with
an
annual
with
its
annual
premier
education
award
in
2009
for
outstanding
commitment
to
enhancing
the
education
of
the
property
management
industry
in
2013,
the
metropolitan
tenants
association
of
chicago
awarded
taft
his
tenant
champion
award
in
recognition
of
his
support
and
commitment
to
chicago's
tenants
by
teaching
landlords
to
be
great
stewards.
A
A
A
C
D
Hi
guys,
philip
devon
from
the
metropolitan
attendance
organization,
I've
worked
with
mto
and
doing
housing
work
for
the
past
nine
years.
D
I'm
also
a
licensed
attorney
that
does
some
civil
rights
and
fair
housing
work
outside
of
my
work
with
mto,
primarily
at
mto,
I
manage
our
eviction
prevention
program,
which
really
seeks
to
intervene
and
help
landlords
and
tenants
stabilize
their
housing
and
avoid
eviction
court
avoid
displacement
and
avoid
folks
having
to
move
without
at
least
the
dignity
and
time
that
they
deserve,
and
so
we,
our
program,
really
helps
put
in
the
practice.
I
think
something
I
probably
learned
from
mr
taft
west,
which
is
you
know.
D
One
of
the
best
preventative
measures
for
housing
issues
are
good
landlord
and
tenant
relationships
and
and
ways
to
solve.
Existing
problems
is
usually
with
good
communication,
and
I
think
that's
something
our
program
at
mto
does
well
and
it's
very
useful,
because
what
often
landlords
need
is
is
real
world
practical
tips
and
information,
not
just
regurgitation
of
what
the
rules
are.
So
that's
what
I'm
happy
to
do.
D
We
work
in
partnership
with
the
city
of
evanston,
answering
questions
for
landlords
and
for
tenants
and
work
closely
with
the
lawyers
committee
for
better
housing,
which
taft
is
not
with
lcbh
but
as
a
good
segue.
We
do
have
john
raffensberger,
who
is
here
today
and
is
with
lawyers
committee
for
better
housing,
and
I
maybe
I'll
pass
it
over
to
john
to
introduce
himself.
E
Thanks
phil
hi,
I'm
john
rafensberger,
I'm
a
senior
supervising
attorney
with
lawyers
committee
for
better
housing.
I've
been
with
them
for
about
six
years.
At
this
point
before
that
I
was
in
private
practice.
You
know
with
winston
and
strong
and
then
with
butler
rupen
salt
rally
and
boyd
with
lcbh.
E
You
know
various
kinds
of
unlawful
conduct,
and-
and
so
I
have
a
broad
experience
with
landlord
tenant
issues,
particularly
in
chicago,
but
we
also
worked
with
tenants
in
evanston
and
in
other
cook
county
suburbs
through
the
early
resolution
program
in
eviction
court.
So
I'm
pleased
to
be
invited
to
be
here
today
and
look
forward
to
sharing
with
you
some
information
about
being
a
landlord.
E
And
then
I
I
think
phil
are
you
kicking
us
off
today.
D
Yeah,
I
think
so,
and
so
I
think
we
can
go
to
the
next
slide
which,
as
you
can
see,
we're
hearing
current
resources
for
landlords.
That's
me,
john
will
be
talking
next,
just
about
some
relevant
laws
and
things
to
be
aware
of
as
property
owners
or
property
managers,
and
then
taft
will
be
following
that
up
with
some
general
tips
and
best
practices
for
property
owners
and
managers
and
as
evident
from
his
bio,
he
has
vast
experience
with
that
and
is
a
great
resource
to
have.
D
So
I
encourage
everyone,
as
anna
said,
to
put
any
questions
that
you
have
in
the
q
a
and
we'll
definitely
address
those
at
the
end
of
the
presentation.
I
already
saw
one
question
in
there
we'll
certainly
answer
that,
and
hopefully
some
more
at
mto.
As
I
as
I
mentioned
before-
and
I
know
my
camera
is
off-
I
don't
know
if
anyone,
I
don't
think
I
have
permission
to
turn
it
on,
but
I'm
happy
to
have
it
on
at
mto.
Our
event.
D
Eviction
prevention
program
really
does
one
thing
well,
which
is
stay
in
the
know,
about
available
resources
and
up-to-date
kind
of
well
resources
that
are
available
to
both
property
managers
and
landlords,
and
one
thing
that
I
think
is
very
helpful
for
a
lot
of
the
landlords
I
talked
to
is
learning
about
available
resources
for
tenants
that
they
didn't
know
about.
D
I've
helped
several
landlords,
get
assistance
for
tenants
that
weren't
paying
rent
and
help
those
landlords,
of
course
avoid
the
cost
headache
time,
and
you
know
all
the
other
things
that
come
along
with
having
to
take
someone
to
court
over
something
like
rent.
So
mto
is
a
great
resource
if
our
information
is
not
already
in
the
slides-
and
I
don't
know
if
our
number
is,
but
I'd
encourage
any
landlord
in
evanston,
because
I
work
closely
with
the
city
to
contact
me.
If
you
have
questions
or
follow
up,
you
can
call
773-292-4980.
D
And
my
direct
extension
is
246.,
I'm
happy
to
answer
any
questions
and,
of
course
connect
you
with
any
resources,
whether
that
be
legal,
rental
or
otherwise,
that
I
can't
so
with
that
said,
we
can
move
on
to
the
next
slide
and
I'm
just
going
to
outline
a
few
relevant
resources
and
things
that
I
think
everyone
should
be
aware
of
the
first
of
which
is,
if
you're
a
property
owner
in
evanston.
D
You
have
to
register
your
rental
property.
You
don't
want
to
get
dinged
with
a
fine
or
run
into
other
issues,
so
make
sure
that
you're
doing
that,
if
you
are
a
first-time
renter
or
rather
a
property
owner
that
is
renting
your
unit,
you
have
to
pay
a
200
new
registration
fee
and
you'll
see
this
on
the
screen.
That
is
the
one
page
form
that
you
need
to
fill
out
and
send
in
you
can
mail
it
in.
You
can
also
do
this
all
online.
D
That
link
on
the
bottom
left
of
your
screen.
Evanston
registry
link
is
a
direct
link
to
do
so
online
and
then
yearly
renew
and
just
make
sure
your
information
is
correct.
The
renewal
fees
are
much
less.
I
think
for
most
folks
that
own
between,
like
a
two
and
four
unit
building,
is
a
thirty
dollar
annual
fee
and
I
think
fifty
dollars
for
five
and
twelve
units
slightly
more
the
more
units
you
have,
but
not
the
two
hundred
dollar
initial
fee,
a
couple
reminders
about
your
registration.
D
What
comes
along
that
which
I
know
no
one
likes
inspections,
but
that
does
is
gonna
result
in
inspections
and
for
the
past
couple
of
years,
due
to
covid
most,
the
inspectors
with
the
city
have
focused
on
complaint
based
issues.
Only,
but
the
scheduling
of
routine
inspections
has
resumed,
so
scheduling
is,
will
be
coordinated
directly
with
you.
Not
your
tenant.
Just
be
aware
of
that
and
expect
you
know
contact
from
the
city
if
you
haven't
already
been
contacted
and
that
will
be
going
forward.
D
We
can
go
to
the
next
slide.
Thank
you
so
much
again,
if
you're
watching
or
listening
now,
no
need
to
be
like
oh
my
gosh,
I
have
to
write
all
this
down
if
you
just
put
in
your
email
at
the
end,
you'll
you'll
be
emailed
all
of
these
links,
which
are
very
helpful.
The
first
is
just
again
another
link
to
register
the
property,
make
it
super
simple:
it
will
take
five
minutes
or
less.
D
You
also
link
to
pay
the
fee
and
then
a
couple
other
helpful
links
in
here.
The
property
standard
search
tool
on
the
which
is
provided
through
the
city
will
help
you
see
if
there's
any
violations
at
your
address.
D
You
know
both
anyone
can
look
at
this,
but
it's
always
helpful
to
make
sure
you're
on
top
of
things
and
and
see.
If
something
is
there
that
you're,
not
aware
of
you
can
take
care
of
it.
D
The
next
two
are
also
very
helpful
because
once
the
city
starts
doing
these
routine
inspections
again
you're
going
to
want
to
make
sure
that
you're
prepared,
hopefully
you're
prepared
at
any
time-
and
you
don't
need
to
prepare.
D
Everything
in
order
everything's
up
to
to
you
know
the
the
best
it
could
be,
but
that's
not
always
the
case.
We
all
know
this
and
things
happen
so
use
this
property
standards,
pre-inspection
guide,
it'll,
basically
a
checklist,
and
then
you
can
do
a
self-inspection.
Both
of
those
links
are
there.
The
self-inspection
is
helpful
just
for
your
records,
or
you
know,
before
a
move
in
after
a
move
out
these
types
of
things,
because
documenting
conditions
is
the
best
way
to
avoid
a
he
said.
D
She
said,
which
I
run
into
a
lot,
and
I
often
ask
both
landlords
and
tenants.
Well,
did
you
take
a
picture,
or
did
you
write
it
down
and
way
too
often?
The
answer
to
both
of
those
questions
is:
no.
You
always
want
to
document
everything
it's
going
to
help
everyone
in
the
long
run,
there's
also
a
link
here
for
renters
resources
for
renters.
D
Lastly,
just
a
few
key
documents:
I've
linked-
I
think
john-
will
be
going
into
these
in
much
more
detail
here
in
a
moment,
but
that's
the
evanston
rlto,
the
evanston,
fair
housing,
ordinance
and
just
a
model
lease
agreement
that
you
can
use
to
create
a
lease
with
a
new
tenant,
again
link
on
the
bottom
right
and
that's
where
get
your
property
registered
if
it
isn't
already
and
then
lastly,
on
the
top
right,
the
city
needs
your
input
right
now,
because
the
small
landlord
task
force
is
actually
designing
a
landlord
assistance
program
and
they're
trying
to
get
input
from
landlords.
D
So
if
you
haven't
already,
please
go
to
the
link
in
this
slide
and
complete
the
survey
because
the
program's
being
designed
for
you.
So
you
want
to
make
sure
you
have
your
input
and
that
it's
actually
going
to
help
you
when
it
is
actually
rolled
out
so
important.
Get
your
get,
get
the
word
out
and
make
sure
anyone
else.
You
know
that
owns
property
or
rents
in
evanston
also
fills
out
that
survey
and
then
share
all
this
information
with
them
as
well
with
that.
E
D
E
And
just
to
get
started,
I
mean
relevant
laws
is
an
incredibly
broad
topic.
There
are
a
lot
of
laws
that
touch
on
the
landlord-tenant
relationship,
because
we
don't
have
a
lot
of
time
tonight,
I'm
going
to
focus
on
the
evanston
landlord
tenant
ordinance
because
that's
the
law,
that's
most,
you
know
most
often
and
most
directly
relevant
to
landlords
in
tenants
in
evanston.
At
the
end
of
my
section,
I
I
have
a
slide
with
some
other
laws
that
are
relevant
in
certain
situations.
E
We'll
just
take
a
really
quick.
You
know
just
broad
three
thousand
thirty
thousand
foot
view
of
what
those
laws
touch
on,
but
we're
not
gonna
have
time
to
cover
them
in
depth.
Today,
you
move
to
the
next
slide,
please
so
so
this
is
basically
what
I'm
saying
here
is
that
the
there
are
a
ton
of
laws
if
in
doubt
you
know
if
you're
not
sure
about
a
situation
reach
out
to
mto.
That
would
be
a
good
resource
to
start.
E
We
work
with
them
closely
and
if
there's
a
legal
issue
that
they're
not
sure
about
they
ask
us,
we
work
most
directly
with
tenants,
but
I
you
know,
I
will
also
sometimes
advise
landlords
if
they
have
a
legal
question
and
then
there
are,
there
are
other
legal
resources,
private
attorneys
and
things
like
that.
That
can
be
helpful
as
well.
So
if
in
doubt
ask
next
slide,
please.
E
So,
to
start
out,
just
in
general,
evanston
has
a
its
own
landlord
tenant
ordinance,
that's
different
from
the
cook
county,
ordinance
or
the
chicago
ordinance,
and
so,
if
you're,
if
your
property
is
in
evanston,
this
is
the
the
ordinance
to
be
looking
at.
It's
found
at
in
evanston
municipal
code,
title
five
chapter:
three:
I've
included
a
link
here
and,
like
I
said,
we're
gonna
focus
on
this
today,
because
it
answers
most
questions
about
rights
and
responsibilities
of
evidence
and
landlords
and
tenants.
E
But
you
should
remember
that
just
because
you
don't
see
something
in
the
evansen
ordinance,
that
doesn't
necessarily
mean
there's
no
law
about
it.
That
just
means
that
the
evanson
law
doesn't
cover
it.
Next.
E
So,
who
has
to
follow
the
the
landlord
10
ordinance
in
evanston?
And
the
answer
is
almost
everybody.
E
It
applies
to
almost
all
people
who
would
be
considered
residential
landlords,
regardless
of
how
small
the
building
is
or
whether
the
landlord
lives
in
the
building
or
not,
and
that's
that
is
different
than
the
county
ordinance
in
the
chicago
ordinance,
which
have
kind
of
broad
exceptions
for
what
people
refer
to
as
small
landlords
who
live
in
the
property,
and
it's
only
a
small
number
of
units,
the
only
exclusions
from
the
evanston
ordinance
or
for
certain
living
situations
that
are
not
really
what
you'd
think
of
as
landlord
tenant.
E
You
know
medical
facilities,
nursing
homes,
colleges.
You
know
hotels
and
motels
things
of
that
nature,
so
the
you
know
who
does
it
apply
to
almost
everybody
who's
a
lamb?
Next,
so
you
know
we
can
start
with.
You
know
what
is
generally
the
beginning
of
the
landlord-tenant
relationship
leases,
so
in
evanston
to
comply
with
the
ordinance
you
have
to
have
a
lease.
The
city
has
a
model
lease
that
you
know,
landlords
can
use,
and
I've
included
a
link
to
that
here.
Phil
mentioned
that
as
well.
E
I
think,
or
landlords
can
use
their
own
lease
as
long
as
it
complies
with
the
requirements
of
the
ordinance
if
the
landlord
doesn't
provide
a
written
lease
that
you
know
it's
important
to
know
that
that
doesn't
mean
there's
not
a
tenancy.
That
just
means
that
you
know
this
tenancy
is
going
to
be
about.
You
know
in
the
landlord
is
going
to
be
in
violation
of
the
ordinance
and
they've
established
a
verbal
tendency
under
the
law
of
illinois.
So
if
not
having
a
written
lease
doesn't
mean,
there's
not
a
tendency.
E
It
just
means
that
the
landlord
needs
to
have
a
written
lease
to
comply
with
the
ordinance.
The
lease
doesn't
have
to
be
signed
by
everybody
in
order
to
be
effective.
If
the
tenant
pays,
rent
and
the
landlord
accepts
rent
and
one
of
those
parties
hasn't
signed
the
lease.
Well
guess
what
the
lease
is
in
effect
seemed
to
be
in
effect.
Under
those
terms,
the
lease
can't
require
tenants
to
waive
their
rights
under
the
ordinance.
E
So
even
if
landlord
writes
a
lease
that
says,
you
know
the
tenant
says
something
different
or
contrary
to
the
ordinance.
The
ordinance
is
gonna
control.
So
it's
better
to
just
have
the
lease
correspond
to
the
ordinance,
which
is
why
the
model
is
so
helpful.
E
The
a
couple
things
the
lease
has
to
attach
a
copy
of
the
landlord
tenant
ordinance
and
I've
included
a
link
for
that
here.
I
think
phil
also
it
has
a
link
to
the
ordinance
summary
and
there's
also
a
lead
pamphlet
to
give
tenants
information
about
possible
lead
and
older
properties.
That
also
has
to
be
attached
and
updated
from
time
to
time,
so
I've
included
a
link
to
where
that
can
be
found
next.
E
So
other
thing
that
has
to
happen,
beginning
of
the
tenancy,
is
the
appropriate
disclosures
things
you
have
to
tell
the
tenant
about
the
property
so
and
about
the
landlord.
So
before
the
start
of
the
tendency,
the
landlord
has
to
disclose.
In
writing
the
name
address
and
a
24-hour
phone
number
for
the
property
manager,
whoever
is
going
to
be
managing
the
property.
Sometimes
that
can
be
the
landlord
themselves.
Sometimes
that
can
be
you
know
a
professional
property
manager
or
some
other
individual.
E
E
Notices
to
the
owner
when
they
need
to
or
serve
them
in
case
that
you
know
things
go
sideways
and
you
have
to
have
a
lawsuit.
This
information
has
to
be
kept
current,
and
so,
if
any
of
that
changes
you
gotta
let
the
tenant
know,
the
landlord
also
has
to
disclose
in
writing
any
code
violations
that
have
been
cited
by
the
city.
So
if
the
property
is
inspected
and
this
and
the
inspector
finds
something
wrong,
you
gotta
tell
the
tenant
about
that
and,
finally,
any
known
lead
hazards.
E
So
you
know
if
you
know
that
there
is
lead
paint
in
the
property
or
lead
in
the
soil.
Things
like
that.
That
also
has
to
be
disclosed
at
the
beginning
of
the
tenancy,
and
that's
just
so
that
the
tenant
knows
what
they're
walking
into
if
there's
some
kind
of
conditions
issue
with
the
property,
it's
better
that
they
know
up
front
and
they
can
decide.
E
Okay,
do
I
want
to
live
here
or
not,
while
it's
being
repaired
rather
than
being
surprised
upon,
moving
in
and
it
leading
to
a
breakdown
in
the
relationship?
And
you
know
legal
consequences
next,
please
so
another
thing
early
in
the
tenancy
that
a
lot
of
landlords
have
to
consider
is
whether
they're
gonna
take
a
security
deposit
or
whether
they're
gonna
ask
for
prepaid
rent
from
tenants,
and
you
know
as
the
as
you
you
know,
we'll
talk
about
just
now.
E
That
can
get
a
little
complicated
in
terms
of
what
needs
to
be
done
with
that.
So
the
ordinance
requires
that
if
the
landlord
does
decide
to
accept
a
security
deposit
or
take
prepaid
rent
from
the
tenant,
it
can't
exceed
one
and
a
half
times
the
monthly
rent.
So
that's
the
most
that
the
deposit
can
be
if
it's
more
than
one
month
the
tenant
doesn't
have
to
pay
it.
E
E
The
deposit
or
prepaid
rent
has
to
be
held
in
a
bank
account.
It
has
to
be
held
in
the
federally
insured
interest-bearing
account,
that's
separate
from
the
landlord's
money.
If
the
landlord
puts
the
money
in
their
own
account,
that's
called
co-mingling,
and
that
would
be
a
violation
of
the
you
know
of
the
law.
So.
E
Separate
account
to
hold
security
deposits
or
prepaid
rent
in
and
the
landlord
also
then
has
to
pay
interest,
and
that
shouldn't
be
too
hard
if
it's
being
kept
in
a
separate
account
because
usually
it's
keyed
to
you
know
what
the
interest
rates
are
in
savings
accounts
and
things
in
that
nature.
But
it's
you
gotta
check.
So,
if
you're
keeping
prepaid
to
render
a
security
deposit
rent
has
to
be
paid
annually
in
cash
or
or
buy
a
rent
credit,
so
you
know
likely.
E
Done
or
else
they
you
might
be
in
violation
and
subject
to
damages
and
what
the
interest
rate
is
is
determined
every
year
by
a
formula
by
the
you
know,
city
of
chicago
and
that's
what
the
evanston
ordinance
is
keyed
off
of.
So
I've
included
a
link
to
that
page
here,
so
that
you
can
check
what
the
interest
rate
should
be
on
on
the
deposit
and
then
at
the
end
of
the
tenancy.
You
know
the
amount
of
the
security
deposit
can
be
applied
to
any
rent.
D
E
The
tenant
owes
or
any
damages
that
they
have
caused
beyond
normal,
wear
and
tear
of
the
property,
but
in
order
to
make
those
deductions,
the
landlord
has
to
send
the
10
10
a
written
notice
within
21
days
after
the
tenant
vacates
telling
them
what
it's
being
applied
to.
So
what
are
the
you
know
what's
being
deducted?
Why
is
it
being
deducted
and
any
portion,
that's
not
being
deducted
for
damages
or
unpaid
rent
has
to
be
returned
to
the
tenant
within
those
same
21
days.
C
E
So,
moving
on
to
another
topic:
we're
talking
about
the
landlord's
right
to
go
into
the
property
during
a
tenancy
landlord's
right
to
access
this
trips,
a
lot
of
people
up,
I
think
you
know
tenants
and
landlords-
don't
have
a
great
understanding
of
either
way
about
when
the
landlord's
allowed
to
come
in
when
they're
not
what
needs
to
happen.
E
So
it's
good
to
know
the
law
you
know
before
you
get
started
to
avoid
trouble,
so
the
landlord
has
a
right
to
go
into
the
property
for
certain
purposes,
to
inspect
the
property
from
time
to
time,
to
make
repairs
or
improvements.
You
know,
as
are
necessary
to
supply
services.
So
if
there's
an
issue
with
the
electric
or
the
water,
the
gas
to
make
those
you
know
to
get
those
services
working
or
to
show
the
unit
to
prospective
renters
or
purchasers.
So
those.
A
E
All
appropriate
reasons
why
the
landlord
might
need
to
get
into
the
unit,
except
in
cases
of
emergency,
though
the
landlord
has
to
let
the
tenant
know
48
hours
ahead
of
time
in
writing
that
they
intend
to
come
in.
So
the
tenant
isn't
taken
by
surprise
and
the
landlord
also
can
only
enter
at
reasonable
times
generally.
We
think
a
reasonable
time
is
about
eight
a.m,
to
eight
pm
somewhere
during
the
daytime.
E
You
know
if
the
landlord's
trying
to
come
in
in
the
middle
of
the
night,
that's
likely
not
going
to
be
reasonable
and
the
landlord
you
know
can't
use
the
right
of
access
in
an
unreasonable
way
to
harass
the
tenant,
so
that
could
be
coming
in
at
times
they
know
or
are
bad
for
the
tenant.
You
know
they
could
be
could
become.
You
know
giving
the
tenant
notices
that
they
need
to
come
in
and
inspect
every
week,
or
something
like
that
so
often
that
it
would
be
harassing.
E
So
you
know
the
the
both
parties
have
to
act
reasonably.
The
tenant
has
to
let
the
landlord
in
when
there's
an
appropriate
purpose,
and
the
landlord
has
to
make
sure
that,
when
they're
going
in
for
an
appropriate
purpose,
they're
not
doing
it
more
often
than
they
need
to
and
they're
providing
appropriate
notice.
E
So
if
the
tenant
doesn't
allow,
the
landlord
in
the
tenant
can
get
a
court
order,
seek
damages
or
terminate
the
lease,
and
if
the
landlord
goes
in
without
providing
the
right
notice
or
you
know,
is
harassing
in
their
use
of
the
right
to
access.
The
tenant
can
can
go
to
court
and
get
damages
as
well
and
plus.
E
So
repairs
phil
has
talked
a
little
bit
about
inspections
and,
and
you
know,
and
and
so
when
things
are
wrong
with
the
property,
what
happens?
Well,
the
city
does
inspect
and
we'll
sometimes
cite
properties.
You
know
and
it's
the
landlord's
obligation
to
keep
those
properties
in
compliance
with
the
codes.
You
know
if
the
landlord,
the
landlord
can't
turn
that
responsibility
over
to
the
tenant,
they
can't
say
well
you're
the
one
living
there,
so
you
gotta
fix
it
up
unless
the
parties
make
a
separate
agreement.
E
You
know
to
that
effect
and
if
they're
gonna
make
a
separate
agreement
say
that
the
tenant's
responsible
for
making
certain
repairs
that
has
to
be
in
in
writing
and
they,
the
tenant.
E
There
has
to
be
appropriate
compensation,
whether
that
be
that
they're
being
paid
for
it
or
they're
being
they're
getting
a
rent,
credit
or
whatever
it
may
be,
and
so
the
landlord
also
has
an
obligation
to
address
criminal
activity
on
the
premises,
so
that
other
tenants
aren't
endangered
by
that,
and
you
know
that
that
can
can
mean
evicting
tenants
that
are
participating
in
criminal
activity.
It
doesn't
have
to
if
it's
something
that
they
can
just
tell
the
tenant
to
stop
and
it's
minor
that
might
be
sufficient.
But
the
landlord.
D
E
So
kind
of
continuing
on
the
topic
of
repairs.
What
does
what
happens
if
the
landlord
doesn't
make
the
repair?
Well,
then,
the
the
tenant
may
give
the
landlord
a
written
notice
that
there's
something
wrong.
So
you
know
how
much
notice
is
required
depends
on
what
the
tenant
wants
to
do.
If
the
tenant
says
well,
you
know
there's
so
many
things
broken.
I
just
want
to
move
out.
E
I
want
to
break
the
lease
they
have
to
give
the
landlord
30
days
notice
ahead
of
time
in
writing
and
then,
if
the
landlord
doesn't
make
that
repair
within
those
30
days,
then
the
lease
is
terminated
and
the
tenant
can
move
out.
If
the
tenant
wants
to
make
the
repair
themselves,
they
would
give
the
landlord
14
days
notice.
So
you
they'd
write
a
letter.
E
Say
you've
got
you
know,
here's
the
issue,
if
you
don't
fix
it
within
14
days,
I'm
going
to
fix
it
myself,
and
if
the
landlord
doesn't
make
the
repair,
then
they
can
then
the
tenant
can
find
you
know
a
appropriate
tradesman
to
go
in,
make
the
repair
and
they
would
pay-
and
you
know,
get
a
paid
invoice
and
submit
that
to
the
landlord
and
deduct
the
cost
of
the
repairs
from
the
rent
they
can
you
know
if
the
tenant's
going
to
do
what,
what
we're
calling
repair
and
deduct
they
can
deduct
up
to
200
or
half
the
rent,
whichever
is
greater
so
yeah,
and
so
that's
kind
of
the
high
end
of
what
they
could
do.
E
Purpose
of
that
is
you
don't
want
tenants
to
be
in
charge
of
making
really
expensive
repairs
to
the
building?
If
the
city
has
cited
the
landlord
for
the
effective
condition
that
still
hasn't
been
repaired,
the
tenant
can
give
14
days
notice
and
then
they
can
withhold
an
appropriate
amount
of
rent
reflecting
the
reduced
value
of
the
property
without
making
the
repairs.
So
they
they
don't
have
to
fix
it.
They
can
just
say
I'm
not.
E
It's
not
worth
you
know
the
rent,
you're
charging
me
I'm
going
to
pay
this
reduced
amount
instead
and
then.
Finally,
if
the
conditions
issue
is
a
failure
to
spy
essential
services,
so
if
there's
an
issue
with
the
water
issue
with
the
electric
or
the
gas,
tenants
only
need
to
give
seven
days
notice
in
those
cases
before
they
would
be
able
to
employ
remedies
under
the
ordinance
next,
please
so
you
know
we're
talking
about
repairs,
one
issue
that
often
comes
up
with
repairs.
You
know
landlords,
don't
like
it.
E
When
tenants
call
the
city,
understandably
landlords,
don't
like
it
when
tenants
are
complaining,
a
lot
about
conditions
of
the
properties
and
we
sometimes
see
landlords.
Take
action
against
tenants
by
you
know,
raising
their
rent
or
threatening
to
evict
them.
You
know
refusing
to
renew
leases,
because
these
tenants
are
being
a
pain
in
the
rear,
end
and
complaining
all
the
time.
E
Unfortunately,
for
those
landlords,
that's
unlawful
conduct,
that's
unlawful
retaliation
that
is
prohibited
under
the
evanston
ordinance,
as
well
as
other
laws,
and
if
those,
if
those
actions
are
taken
within
a
year
of
the
tenant
making
those
complaints,
then
they're
presumed
to
be
retaliatory
and
the
tenant
can
go
to
court
and
get
damages
up
to
twice
the
rent
in
attorney's
fees.
E
E
So
what
happens
when
the
tenant
doesn't
satisfy
their
obligations
under
the
lease?
Well,
you
know
the
landlord
has
you
know
their
own
notices
that
they'll
give
in
those
circumstances.
If
the
tenant
doesn't
pay
rent,
they
should
give
the
tenant
sorry
the
tenant
doesn't
pay
rent.
The
landlord
should
give
them
a
notice
stating
that
a
written
notice
stating
that,
if
the
rent
isn't
paid
within
10
days,
the
tenancy
will
be
terminated.
E
We
should
note
that
this
is
more
time
than
is
required
generally
under
under
the
law
in
illinois.
So
this
is
an
evidence,
specific
thing
if
you've
been
a
landlord
somewhere
else
in
illinois
this
this
is
going
to
be
more
time
than
you're
used
to
giving.
But
if
you
don't
give
that
time,
then
and
bring
them
to
court,
you
know
your
case
is
gonna
get
dismissed,
so
you
gotta
comply
with
the
law.
E
If
the
the
tenant
breaches
the
lease
in
some
other
way
other
than
not
paying
the
rent,
the
landlord
can
give
them
a
notice
stating
that
if
the
breaches
isn't
remedied
within
30
days,
the
tenancy
will
be
terminated
and
again
this
is
more
time
that
is
generally
required
under
the
state
law.
This
is
an
evanston
specific
thing,
so
it's
important
to
know
the
tenant.
E
I
can't
keep
making
the
same
mistake
over
and
over
again,
so
if
they,
if
they
do,
fix
the
issue
within
the
30
days,
but
then
it
comes
up
again
in
a
couple
months.
The
landlord
doesn't
have
to
give
them
a
chance
to
fix
it.
The
second
time
they
can
just
give
them
a
30
day
notice
and
say
no,
your
tenancy
is
terminated.
E
You
need
to
move
out,
so
they
kind
of
have
that
one
opportunity
to
you
know
get
to
fix
their
their
issue
or
you
know,
comply
with
the
lease
and
then,
after
that,
you
know,
they're
they're
presumed
to
know
better
the
the
this
isn't
an
evidence,
specific
thing,
but
the
edmondson
ordinance
does
call
it
out
specifically,
so
I
wanted
to
mention
it
if
the
landlord
accepts
rent
after
they
know
about
a
breach
of
the
lease
or
if
they
allow
a
tenant
to
continue
breaching
the
lease
during
their
tenancy
and
know
about
it
and
don't
do
anything
then
they're
deemed
to
have
waived
their
right
to
terminate
based
on
that
thing.
E
You
know.
So
if
a
landlord
intends
to
terminate
the
lease
because
of
a
breach,
they
need
to
not
accept
further
rent
from
the
tenant
and
they
and
they
need
to
you
know,
speak
up
if
the
tenant
is
doing
something.
That's
that's
in
you
know
not
consistent
with
their
the
rental
agreement
and
then,
finally,
this
isn't
an
issue
of
breach,
but
if
the
landlord
wants
to
terminate
a
month-to-month,
tenancy
or
or
not
renew
a
lease,
they
do
have
to
give
the
tenant
notice
of
that
as
well.
E
They
need
to
give
30
days
written
notice
before
the
end
of
the
tenancy,
and
if
they
don't
do
that,
then
the
tenant
can
stay
for
another
two
months
after
that.
Finally
do
give
notice.
So
it
pays
to
be
on
top
of
these
things
and
to
give
the
notice
that's
required
next,
please!
E
So
what
happens?
If
you
give
the
tenant
a
notice
that
the
tenancy
is
terminating,
they
don't
move
out.
You
know
some
landlords,
especially
during
the
pandemic,
we're
getting
frustrated
and
kind
of
taking
the
law
into
their
own
hands
and
using
what
we
call
self-help
remedies
trying
to
you
know,
get
the
tenant
out
by
any
means
necessary,
but
it's
important
to
know
that
that
is
not
a
lawful
thing
to
do.
You
have
to
bring
the
eviction
case
and
evict
through
the
sheriff,
even
if
it
takes
a
long
time.
E
Landlords
cannot
take
actions
that
interrupt
the
tendency
in
order
to
get
the
tenant
to
move
out.
They
can't
change
the
locks,
remove
locks,
plug
locks,
they
can't
block
the
doors,
barricade
the
doors,
remove,
doors
and
windows
remove
personal
property.
These
are
all
things
that
they
sound
extreme,
but
we
do
see
them.
We
see
this
happen.
You
know
with
with
some
regularity,
the
landlords
also
can't
interfere
with
utility
services.
This
is
probably
the
one
we
see
more
than
anything
else
where
landlords
will
turn
off
the
electricity.
E
E
If
they're
found
to
be
engaging
in
that
conduct,
they
could
also
be
arrested
if
they
refuse
to
end
the
lockout
and
then
finally,
the
tenant
can
bring
a
lawsuit,
as
we've
talked
about
from
some
other
sections
here
and
get
damages
and
attorneys
fees
for
the
logo
so
again
as
frustrating
as
it
may
be.
Sometimes,
when
you've
got
a
tenant
that
just
you
know,
needs
to
get
out,
you
got
to
go
through
the
courts
next,
please
and
then
just
to
finish
up.
E
I
know
I've
been
talking
a
while,
and
this
is
all
pretty
technical,
a
couple
other
laws
that
that
you
should
be
aware
of.
Phil
mentioned
the
the
fair
housing
ordinance
in
evanston
they're,
also
fair
housing
laws
at
the
at
the
state
and
federal
level.
What
those
laws
deal
with
generally
is
is
just
you
know:
the
landlords
can't
discriminate
in
providing
housing
or
in
the
way
they
they
interact
with
tenants
based
on
a
number
of
different
qualifications.
E
You
know
race,
religion,
sex.
All
that
important
to
note
in
evanston
that
includes
sexual
orientation
includes
gender
identity.
E
It
includes
source
of
income,
which
means
that
you
can't,
you
know,
refuse
to
rent
somebody
because
they,
their
income,
comes
from
a
subsidy
like
section
eight,
so
you
know
it's
just
important
to
remember
that
you
know
these
laws
exist
and-
and
you
know
more
information
about
that-
can
found
in
other
places
and
a
couple
other
things.
I
think
we've
moved
away
from
the
slide,
but
the
americans
with
disabilities
act.
You
know
it
deals
a
lot
with.
E
You
know,
accommodations
that
you
might
need
to
provide
to
tenants
based
on
their
disabilities.
Immigrant
tenant
protection
act.
You
know,
deals
with
tenants
who
are
not
citizens
and
how
they
need
to
be
treated.
They
can't
you
know,
landlords
can't
demand
citizenship.
They
can't
threaten
to
report
people
to
ice
or
things
like
that
to
get
them
out
safe
homes.
Act.
Deals
with.
You
know,
people
who
are
victims
of
domestic
violence.
E
You
can't
evict
somebody
for
being
a
victim
of
domestic
violence.
Even
you
know.
If,
if
otherwise
their
you
know,
the
police
being
called
the
property
might
be
a
cause
to
evict
the
just
housing
ordinance
deals
with
tenants
who
are
returning,
you
know
who
might
have
been
incarcerated
or
convicted,
or
you
know
arrested,
or
things
like
that
dealing
with
you
know
when
they,
when
they
can
and
can't
be
reasons
not
to
rent
to
somebody.
Rental
property
utility
services
act,
deals
with
situations
involving
utilities.
E
You
know
when
landlords
can
change
from
landlord
provided
to
tenant,
provided
utilities
and
deals
with
situations
where
tenants
are
being
charged
to
you
know,
for
utilities,
to
common
areas
or
other
units,
and
things
like
that
which
is
certainly
unlawful
and
then
last
the
eviction
act.
If
you
do
end
up
having
to
terminate
a
tenancy
and
evict
a
tenant,
it
pays
to
look.
E
E
I
know
it
was
a
lot
to
absorb,
but
as
phil
said,
if
you
send
us
your
email,
if
you
put
our
your
email
address
in
we'll
we'll
send
you
the
powerpoint
so
that
you
have
that
information
to
refer
to
and
then
I
think
taft
is
going
to
take
over
from
here.
B
Okay,
yeah-
and
I
did
wash
my
face
this
morning-
but
I'll
leave
it
as
it
is
thanks
anna
good
afternoon
thanks
john
and
phil
gosh,
you
guys
went
through
pretty
much
everything
that
a
property
manager
needs
to
affect
and
for
those
of
you
listening
these
things,
the
things
these
two
attorneys
spoke
about
was-
and
I
guess
you
know,
as
a
landlord
you've
got
a
all
these
efficacy
things
that
you
actually
have
to
do.
B
As
as
a
property
manager,
I
spent
gosh
30
years
of
managing
all
kinds
of
stuff.
When
anna
read
this
introduction,
I'm
like,
where
did
she
get
all
that
stuff?
You
know,
but
I
I'm
not
gonna
go
through
this.
B
This
is
gonna,
be
quick,
you
know,
so
we
can
get
to
the
q
a
I
put
together
this
little
list
of
things
that
I
consider
important,
strong
tools
for
success
and
the
most
important
one
to
me
on
the
on
the
top
is
flawless
property,
thorough
apartment
preparation
when
a
new
partner,
slash
tenant
resident
comes
if
that
place
is
absolutely
flawless.
That
starts
things
off
on
the
right
foot.
B
B
I've
managed
high-end
apartments
in
the
oh
guys,
70s
80s
or
studio
apartments,
two
thousand
dollars.
It
was
very,
very
fulfilling
to
start
working
in
affordable
housing
and
to
prepare
a
nice
apartment
for
someone
that
didn't
have
much
and
as
we
gave
them
their
keys
and
they
opened
the
door
to
their
apartment.
They
were
very
tentative.
It's
like
how
they
just
did
not
expect
that
someone
would
prepare
something
so
wonderful
and
nice
and
clean
for
them.
B
That
also
starts
it
on
the
right,
but
one
of
the
things
about
having
a
flawless
entry,
it's
easier
for
the
rent
to
flow,
very
easy
and,
of
course,
thorough
credit
background
investigation.
I
believe
in
a
home
visit,
it's
part
of
all
the
processes
that
I've
always
put
in
place.
B
I
want
to
make
sure
that
our
maintenance
guys
are
doing
what
they
should
do
and
that
you
as
a
tenant,
are
doing
what
you
should
do
and
that
a
family
member
that
might
have
an
ankle
bracelet
is
not
camped
out
out
at
the
unit
and,
of
course,
that
bottom
one
eviction
last
last
last
resort.
Let's
see
if
we
can't
figure
things
out
next
slide.
B
Additional
things,
all
these
additional
tools
are
things
that
that
help
me
a
lot
as
a
property
manager
over
time,
marketing,
tenant
selection,
how
to
pick
a
good
tenant
and,
of
course,
appealing
the
taxes
of
the
property,
fair
housing.
I
testified
before
the
county
on
this
just
housing
about
giving
ex-offenders
an
opportunity.
B
I
won't
go
into
how
many
times
that
I've
done
that
and
it
worked
out
nuisance,
abatement,
keeping
drugs
and
crime
away
from
the
property
and
then
conflict
mediation
is
a
really
really
important
one
because,
as
time
has
gone
on
the
relationships,
not
only
between
landlords
and
tennis,
unfortunately
between
all
of
us
as
a
society
has
gotten
strained.
You
know,
and
so
I
think,
a
right
attitude
and
a
good
listening
attitude
can
help
when
it
comes
to
resolving
conflict
conflicts.
One
of
the
things
I've
learned
is
to
be
a
good
listener.
B
You
know,
and
and
and
not
have
an
ego
about,
I'm
the
boss,
but
the
people
that
pay
the
freight.
I
think
we
should
look
at
us
as
a
service
provider,
and
the
people
who
pay
the
rent
of
the
boss
and
and
maintenance
is
very
important
so
and,
as
I
said
before,
last
resort
is
a
prediction
next
slide.
Please.
B
All
right
and
that
this
is
probably
the
last
license
we're
going
to
just
do
15
minutes
here
to
cultivate
the
right
relationship.
You
start
off
with
a
flawless
place
to
live
and
explain
to
the
tenant,
what's
expected
of
them
as
a
tenant
or
a
partner
and
also
what
they
can
expect
from
you
as
a
manager,
a
landlord
or
owner
of
the
property.
I
spent
several
years
being
the
311
landlord
hotline
answerer
for
the
city
of
chicago's
landlord
hotline,
and
I
can
tell
you
those
several
thousand
calls
a
year.
B
I
got
there's
a
lot
of
misinformation
and
lack
of
education
and
so
the
class
that
I
thought
I'd
always
invite
them
to
come
to
the
class
or
one
other
thing.
I
no
longer
work
for
chicago
community
loan
fund
when
the
pandemic
started.
I
decided
I'm
an
old
guy,
I'm
gonna
sit
on
my
butt
all
the
years.
I've
been
working
and
our
president
said
give
us
one
more
year.
I
said
I'm
not
giving
you
another
minute.
I
I
started
working
in
1962.,
not
82,
92
1962
I
joined
the
united
states.
Army
got
nine
brothers.
B
All
of
us
served
and
my
older
brother
spent
10
years
in
the
pentagon
with
calling
powell.
He
still
walks
like
he's
in
the
military
in
40
years,
so
grew
up
in
springfield
and
learned
about
service,
and
I
think
that's
what
helped
make
me
a
better
manager.
B
We
had
a
thing
called
the
official
greeter
and
we
were
really
poor
with
10
kids
and
when
you
got
to
be
an
official
greeter
at
our
church,
they
bought
you
this
new
black
outfit
and
I
stand
at
the
door
and
say
welcome
to
pleasant
grove,
we're
glad
you're.
Here
god
bless
you
so
that
attitude
of
services,
what
I
took
into
the
real
estate
industry,
which
was
a
quite
a
learning,
experience
my
background
here
before.
B
As
anna
said,
I
was
a
medic
in
the
united
states
army,
but
I
spent
several
years
doing
autopsy
training
and
medical
research
at
a
hospital
in
springfield
before
coming
to
chicago.
So
my
background
was
biochemistry
and
biology:
ged
cereal,
continental
can
and
those
kind
of
places
prior
to
getting
in
real
estate,
but
those
30
years
learned
a
lot
about
people
and
tried
to
get
really
good
service
took
on
a
thousand
units
from
the
chicago
housing
authority
in
the
80s.
B
Those
few
years
were
quite
quite
challenging,
ran
a
housing
authority
also
in
the
city
of
rockford
illinois,
so
lots
of
years
of
working
with
and
and
taking
good
care
of
people.
We
we
use
it
when
avocados
work
on
their
organs.
Paul
bernstein,
a
lot
of
people
know
as
a
famous
lawyer,
we
used
to
meet
in
the
parasol
room
there
in
evanston
their
economic
development
place
and
and
he
would
talk
to
them
about
their
ordinance,
and
I
would
listen.
B
But
anyhow,
that's
about
all
that
I
have
I
just
I
don't
do.
I
have
another
slide
out.
I
don't
think
so.
Do
I
no
oh.
I
do
that.
I
wish
I
had
the
before
slide
if,
when,
in
my
opinion,
when
you
prepare
a
unit
like
that,
there
are
no
excuses,
you
have
to
make
the
it
looks
so
awful
before
we
even
put
a
couple
of
sconces
there
and
dug
that
little
thing
in
the
wall
to
give
it
a
little
interesting
effect.
B
I
love
radiators
and
if
you
had
seen
those
floors
and
how
that
looked
prior
to
us,
really
doing
a
good
job
I
was
so
excited.
I
took
the
picture
before
we
put
up
the
blinds,
but
when
you
put
a
tenant
in
an
apartment
like
that
you're
starting
on
the
right
foot-
and
this
happened
to
be-
I
had
11
buildings
in
this
particular
property
in
south
shore.
B
Five
were
project
based
section,
eight
and
six
were
what
we
call
tax
credits,
mod
rehab
tax
credit
back
in
the
days,
and
this
is
one
of
our
project-based
section,
8
units.
So
if
you
show
a
person
with
not
a
lot
of
money
or
with
money,
a
unit
like
that,
I
think
you're
going
to
start
off
on
the
right
foot.
I
think
that's
my
last
slide
on
and
that's
all
I've
got
to
say
all
right.
A
A
For
questions
and
we've
had
a
few
come
in
as
the
evening
progressed,
so
we'll
start
with
the
first
one
question
says:
what
happens
if
a
tenant
pays
no
rent,
the
landlord
does
not
evict
and
the
lease
ends.
What
can
landlords
do
to
remove
a
tenant
once
the
lease
has
ended.
E
So
we're
talking
about
a
situation
where
the
the
lease
has
ended,
the
tenant
is
behind
on
rent
and
they
won't
move
out.
Is
that
what
the
question
is.
A
E
Well,
they
would
still
need
to
go
through
eviction
court
if
the
tenant
won't
move
out,
but
they
they
would
have
an
option.
Then
they
could
give
the
tenant.
You
know
one
or
both
of
a
10-day
notice
to
pay
the
rent
you
know
or
they
could
give
the
tenant
a
30-day
notice
to
vacate
the
you
know
the.
If
the
tenant
is
current
up
to
the
end
of
the
lease
the
danger
of
asking
of
giving
the
10-day
notice
is.
E
If
the
landlord
takes
more
rent,
they
could
be
establishing
a
month-to-month
tenancy
now
and
let
the
tenants
stay
farther,
so
they
might
be
better
served.
Giving
the
30-day
notice
saying
the
lease
is
over
and
you
need
to
move
out,
but
either
way.
That
would
be.
The
thing
that
they
would
need
to
do
is
give
an
appropriate
notice
and
then-
and
then
you
know,
take
the
tenant
to.
C
E
If
they
couldn't
work
it
out,
like
phil,
said,
a
lot
of
things
are
best
resolved
with
with
talking
so
maybe
just
trying
to
figure
out
why
the
tenant
hasn't
moved
out.
Why
they're,
not
you
know
what
their
situation
is.
E
It
might
be
more
cost
effective
and
get
the
tenant
out
sooner
to
try
to
work
with
them
to
resolve
their
situation,
because
once
you
file
an
eviction
case
and
that
becomes
a
public
record,
it's
going
to
make
it
more
difficult
for
that
tenant
to
move,
because
you
know
anyone
they're
going
to
want
to
rent
from
is
going
to
see
that
they're
in
court
and
it's
going
gonna
you
know,
is
not
gonna
want
to
do
that.
So
I
I'd
say:
first,
you
might
want
to
talk
to
the
tenant
figure
out.
E
What's
going
on
see
if
it's
a
problem
that
can
be
resolved,
someone
some
landlords,
you
know
if
they
want
the
property
back,
because
they're
going
to
sell
it
or
something
like
that
or
they're
just
losing
money
on
it,
we'll
even
pay
tenants
to
move
out
because
it's
cheaper
than
paying
300
to
file
an
eviction
case
and
get
them
served.
And
you
know
maybe
pay
a
lawyer
to
go
to
court
and
then
you
know
lose
the
you
know
three
or
four
months
of
rent
while
that
process
is
going
on.
E
A
E
In
a
place
where
they
can
move
phil,
I
don't
know
if
you
have
anything
to
add
to
that.
D
No,
I
think,
that's
great
advice,
and
I
think
you
know
I
I
would.
I
don't
really
have
much
to
add
to
that.
I
think
taking
taft's
advice
of
you
know
being
a
good
listener
and
reaching
out
and
and
listening
to
what
it
is,
whether
no
one's
you're
not
going
to
be
able
to
solve.
As
you
know,
attendance
all
everyone's
issues,
you
can't
you
know,
make
bills
or
or
whatever
things
go
away
in
someone
else's
life,
but
you
can
listen
and
then
what
what
I
would
follow
up
is
all
always
offer
a
solution.
D
If
you,
you
know-
and
I
tell
the
same
advice
to
tenants
if
there's
a
problem-
don't
just
complain
about
the
problem,
also
offer
or
or
come
up
with,
the
solution
that
you'd
like
to
see
because
complaints,
just
for
the
sake
of
complaints
or
complaints
without
any
direction,
are
you
are
much
less
helpful
than
you
know,
bringing
up
an
issue
and
also
at
least
some
suggestion
first
possible
solution,
and
I
think
if,
if
you
have
a
tenant
like
that,
and
I'd
encourage
that
landlord
to
reach
out
to
to
me
to
discuss
further
offline,
you
know
about
how
to
approach
that
conversation
and
have
that
conversation
with
their
tenant,
because
I've
helped
a
lot
of
parties.
D
A
If
who,
if
the
attendee
that
asked
this
question,
could
raise
their
hand,
they
could
ask
the
question
live
or
if
they
could
send
a
message
through
the
chat,
and
we
can.
We
can
get
some
clarification
on
that
one.
C
Yes,
okay,
good
evening,
and-
and
thank
you
for
your
comments
this
evening,
so
the
question
may
not
be
for
this
audience
or
presentation,
but
I
was
asking
for
landlords
who
move
into
a
community
and
they
have
tenants
and
they
don't
keep
their
property
up
to
standards.
So
I
don't
know
who
the
speaker
was.
C
But
in
the
beginning
you
talked
about
standards
and
inspections
and
these
properties
are
inspected
but
and-
and
I
understand
they're
fined
and
have
to
go
to
court,
but
there
are
no
real
consequences
because
the
properties
are
still
not
maintained
and
many
of
these
persons
are
people
who
don't
live
in
the
community,
but
they're
developers
and
others
who
just
buy
up
property
and
then
don't
maintain
it.
Thank
you.
E
Thank
you
for
that
clarification,
that's
very
helpful.
So
yeah
I
mean
if
if
a
landlord
does
not
or
a
building
owner
generally
does
not
repair
the
building,
you
know
when
they're
cited
when
they're
issued
citations
they
can
be
taken
to
court.
The
court
can
order
the
repairs
to
be
made
if
the
repairs
still
aren't
made.
After
the
you
know
the
order
the
court
has
ordered
it
be
done.
E
You
know,
there's
a
process
by
which
you
know
the
liens
could
be
placed
against
the
property
and
it
could
even
be
the
lander
could
lose
ownership
of
the
property.
If,
if
it's
not
repaired,
it
can
be
a
time-consuming
process
for
that
to
happen.
But
you
know
that's
something
that
I'm
sure
the
city's
law
department
will
be
able
to
speak
more
about.
D
And
I
would
just
add
that
I'd
encourage
anyone
in
one
of
those
buildings.
I
I
certainly
understand
the
frustration
of
someone-
that's
not
from
the
community,
certainly
owning
a
bunch
of
units
and
not
keeping
them
up,
and
I
have.
I
can
imagine
that
person's
not
going
to
be
on
a
call
like
this.
That's
geared
to
the
majority
of
small,
smaller
landlords
that
are
doing
a
much
better
job
there.
D
I'd
encourage
those
folks
to
call
mto
or
another
organization
that
can
talk
to
them
about
organizing
themselves,
because
if
they
are
dealing
with
someone
that
is
not
local
and
it's
a
really
big
company,
it's
hard
to
get
a
hold
of
folks
there.
One
tenant
is
less
likely
to
get
a
response
than
all
the
tenants
if
they
try
to
communicate
and
organize
themselves
together.
D
That's
in
my
experience
the
only
way
I
usually
see
large-scale
success
and
there's
a
lot
of
buildings
in
chicago,
at
least
that
I
can
point
to
that
were
really
in
bad
shape
and
now
are
really
amazing
places
to
live
even
near
our
office
in
the
south
loop,
a
building
that
used
to
just
be
crime-ridden
and
just
decrepit
honestly
and
now
because
of
the
tenants
association.
D
E
Also,
you
know
for
someone
who's,
not
a
tenant
in
the
building,
but
as
maybe
a
neighbor
or
a
community
member
you
know
contacting
your
aldermen
is
a
good
place
to
start.
You
know
just
put
it
on
put
it
on
the
radar
of
someone
who's
accountable
to
the
you
know
to
the
voters.
E
A
All
right,
so,
the
next
question
is
regarding
the
breach
of
contract
and
leased
terms.
The
person
asked
does
giving
the
10-day
notice
and
this
and
then
start
legal
proceedings.
E
I'm
gonna
I'm
guessing.
This
is
maybe
a
follow-up
to
the
first
question
that
we
dealt
with.
I
I
think
that
that's
certainly
one
way
that
the
that
someone
can
go
when
the
tenant's
behind
on
rent,
as
I
mentioned,
if
the
lease
is
expired
and
the
landlord's
accepting
rent
for
periods
after
the
expiration
of
the
lease
that
can
establish
a
new
tenancy.
E
So
if
the
landlord
isn't
just
concerned
about
the
money
and
and
once
the
tenant
does
not
want
to
continue
the
lease
for
other
reasons,
that
may
not
be
the
way
they
would
want
to
go,
they
might
want
to
give
a
30-day
notice
to
vacate
because
the
lease
had
ended,
but
that's
something
that
they
could
do
if
they
couldn't
work.
Some,
you
know,
work
the
situation
out
with
the
tenant.
E
Well,
I'm
to
I
guess
start
addressing
this.
I
mean
if
the
elderly
parent
is
not
paying
rent
and
has
not
paid
rent,
then
they
would
not
be
considered
a
tenant.
E
So
you
know
I
don't
know
that
this
is
really
a
landlord-tenant
question,
but
if,
if
you
are
a
caretaker
for
an
aging
parent,
if
they're
living
with
you
and
and
you're,
you
know
helping
them
with
their
with,
you
know
their
their
care
and
necessities,
and
things
like
that
there
is,
you
know
you
know
you
can
get
compensation
through
medicare
for
being
a
caretaker
like
that.
I
don't
know
the
details
of
that,
but
that
might
be
something
to
investigate.
A
E
That's
a
good
question
and
I
don't
have
the
text
of
the
ordinance
in
front
of
me,
so
I
would
encourage
you
to
look
to
the
text
that
would
be
section
5-3-5
of
the
ordinance.
You
can
look
at
exactly
what
it
says.
We
had
a
link
in
the
the
powerpoints
or
in
the
yeah,
the
powerpoint,
so
you
could
just
follow
that.
I
think
it
it
has
to
be
sent
within
21
days.
D
And
I
I
don't
know
who
asked
that
question,
but
in
the
meantime
I
I
went
ahead
and
fact
checked
jonathan,
as
requested
looking
at
the
text,
and
it
is
delivered
is
so
it
has
to
be
in
hand.
So
the
text
says
all
itemize.
You
know
the
list
by
the
landlord
and
written
notice
delivered
to
the
tenant
together
with
the
amount
due
21
days
after
so
it
needs
to
be
delivered.
So
I'd
encourage.
You
know
what
I
encourage
tenants
and
landlords
if
they're
sending
something
send
it.
You
know
with
proof
of
delivery.
D
Also,
you
know
email
it
and
text
a
copy
as
well.
If
you
text
or
email
with
someone
frequently
and
you
think,
they'll
respond,
that's
a
good
way
to
also
get
proof.
Delivery,
yeah
so
so
cover
your
bases
by
sending
it
all
possible
means
that
you
can't.
A
E
Generally,
the
answer
is
no
there's
no
obligation
to
renew
the
lease.
You
know
if
you,
if
there
are
other
reasons
that
you
just
want
to
rent
someone
else,
or
maybe
you
want
to
take
the
unit
off
the
market
or
put
a
family
member
in
or
something
like
that.
There
are
plenty
of
legitimate
reasons
why
a
landlord
may
not
want
to
renew
the
lease.
So
no
there's
not
a
general
obligation
to
do
that.
E
E
For
example,
you
know
if
somebody
decides
not
to
renew
a
lease,
because
their
tenant
has
kids
or
something
like
that
now,
that's
a
you
know
would
be
potentially
discrimination
based
on
you
know
their
family
makeup
at
that
point,
so
you
know
you
just
want
to
think
about
why
your
why
it
is
that
you
want
to
rent
somebody
else
and
see
if
that
might
trigger
any
of
those
types
of
laws
that
I
was
talking
about.
E
A
E
I
again,
I
don't
have
it
in
front
of
me
right
this
minute.
I
think
the
rate
is
0.01,
so
it's
very
low.
So
you
know
I
I
think
it's
probably
comparable
to
the
interest
that
you're
getting
in
the
savings
account,
but
we
did
include
a
link
to
the
website
that
the
city
of
chicago
updates
every
year
with
the
entrance
rate
with
the
interest
rates-
and
you
can
see-
I
think
the
past-
you
know
15
or
20
years
on
there-
what
the
rates
were.
D
Yeah,
it
is
point
zero,
one,
all
right,
that's
great
and
it
and-
and
it
does
seem
silly
and
you
know
sometimes
that
you
know
I
have
to
go
through
all
this
trouble
to
pay.
Somebody
like
you
know
four
cents
or
whatever
it
is.
But
again
you
know
the
first
slide
that
jonathan
had
up,
but
the
caution
don't
get
tripped
up
that
it's
a
good
reminder
of
these
types
of
things.
You
know
you
don't
want
to
trip
yourself
up
and
have
much.
You
know
bigger
headaches
on
your
hand,
because
you
forgot
to
give
someone.
D
You
know
the
three
cents
that
they're
owed
and
in
interest,
so
it
is
astonishingly
little,
but
it
gives
makes
it
easy
to
comply
with.
You
just
got
to
go,
deliver
it
and
make
sure
you
document
that
you've
done
so
yeah.
E
It's
a
great
point
that
phil
makes
there's
a.
There
are
attorneys
that
make
their
entire
practice
on
on
suing
landlords
over
these
little
security
deposit
issues,
because
you
know
there
are
they
can
get
their
fees
paid.
You
know,
as
part
of
that
case,
so
you
know
they
can
take
them
for
free
and
make
the
landlord
pay
them
it's.
So
it's
much
better
to
just
pay
the
four
cents.
A
Okay,
the
next
question
says
problem:
tenants
are
not
just
problems
for
the
landlords;
they
are
problems
for
the
other
tenants
in
the
building
too.
Do
you
have
any
recommendations
on
how
to
handle
this
with
other
tenants
when
one
tenant
is
behaving
poorly.
B
Yeah,
this
is
that
I
don't
if
you
like,
if
I
can
I'd
like
to
take
that
when
I've
dealt
with
it,
often
on
the
hotline
and
as
a
manager,
one
of
the
things
that
I
used
to
do
is
we'd
have
a
expectations,
discussion
for
all
new
tenants,
and
I
one
of
the
things
I
promised
them
is
that
if
there's
a
problem
in
the
property-
and
you
don't
see
me-
I
am
probably
dead.
That's
how
seriously
I
take
my
commitment
and
my
expectation
of
them
is
similar.
B
If
someone
is
a
problem,
if
I
walk
by
their
door
and
the
walls
are
rocking
because
of
their
stereo,
I
will
knock
on
their
door
at
that
time
and
say:
do
me
a
favor
play
it
just
for
you
and
when
I
rent
it
to
you,
I
do
recall
telling
you
that
everybody
has
a
stereo,
so
be
considerate.
If
that
continues,
then
they
get
a
face-to-face
meeting
and
if,
if
it
continues
again,
then
they
get
a
10-day
notice,
that's
a
violation
of
the
lease
everyone's
entitled
to
what's
called
quiet
enjoyment.
B
You
know,
and-
and
so
I
say
to
the
other
people
who
are
complaining
that
as
a
manager,
I
can
certainly
file
an
action
with
our
favorite
attorney
and
if
we
get
the
court,
what
I'd
like
you
to
do
is
be
supportive
this.
So
the
judge
is
not
a
I'm
just
saying
it,
because
I
don't
like
this
tenant
because
certainly
tenants
are
going
to
get
representation
and
four
or
five
people
can
say.
I
live
next
door
to
him
and
my
life
is
hell.
B
A
Okay,
so
that
is
the
bulk
of
our
questions.
Does
anyone
else
have
anything
any
other
questions
or
if
you
would
like
to
ask
live,
you
can
raise
your
hand.
A
All
right!
Well,
I
just
want
to
thank
phil,
john
and
mr
taft
for
joining
us
tonight
and
all
of
the
landlords
that
made
some
time
today
to
attend
the
webinar
again,
once
you
close
out
of
the
meeting,
you
will
receive
a
pop-up
window
where
you
will
be
able
to
put
in
your
email,
so
you
can
receive
all
of
the
links.
So
thank
you
very
much
to
everyone
for
coming.