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From YouTube: City Council Briefing (1/11/2021)
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A
Well,
good
evening,
mayor
council
and
our
guests
tonight
is
the
january
11th
2021
council
briefing.
We
have
a
handful
of
items
to
go
over
with
you
tonight,
four
that
are
on
the
agenda.
A
But
I
would
like
to
dive
into
the
first
item,
which
is
the
independent
enterprise
resource
planning
assessment
for
the
new
council
members.
This
is
a
project
that
has
actually
been
going
on
in
the
city
of
jacksonville
beach
for
multiple
years.
I
believe
the
project
actually
initiated
back
in
2016-17
time
frame.
A
The
city
has
spent
a
significant
amount
of
both
time
resources
and
financial
resources
on
the
project.
Up
to
this
point
in
time,
we
had
hit
some
roadblocks
with
regards
to
progressing
further
with
the
project,
and
so
several
months
ago
we
approached
council
to
bring
in
a
third-party
independent
firm
to
perform
an
audit
of
how
we
were
doing
as
a
as
a
team
on
implementing
this
particular
software.
A
B
As
mike
stated,
we
began
the
process
of
updating
our
30
year
old
business
application
software
in
early
2017.,
and
today
we've
only
been
able
to
implement
one
of
the
three
modules
we
purchased
as
part
of
our
enterprise,
research
planning
or
erp
project
like
mike
said,
because
we've
con
invested
considerable
resources
in
this
project.
We
want
to
ensure
that
the
final
product
is
the
best
suit
for
the
city.
B
As
mike
said,
we
engaged
gartner
in
august
and
gartner
is
a
leading,
independent
and
research
advisory
firm
and
they
have
in-depth
experience
working
with
state
and
local
governments
to
evaluate
erps
and
develop
corrective
action
plans.
So
with
us
today
we
have
carlton
macarthur
and
natash
nepal
from
gartner
and
they're,
going
to
present
their
assessment
and
answer
any
questions
you
might
have
and
having
said
that,
I'll
turn
it
over
to
carlton.
To
start
the
presentation.
C
Thank
you
ashley
and
good
evening.
Everyone
I'm
pulling
up
my
screen,
so
you
should
be
able
to
see
my
presentation
momentarily.
C
Can
you
see
it
now
all
right?
So,
as
ashley
mentioned,
my
name
is
carlton
mcarthur
and
I
am
the
gartner
consulting
associate
partner
that
led
our
assessment
of
the
city's
tyler
munis
erp
implementation.
C
So
this
the
focus
of
our
presentation
this
evening
is
to
provide
you
an
overview
of
our
assessment
in
terms
of
what
are
our
findings
in
the
city's
readiness
to
move
forward
with
the
implementation.
C
C
So,
as
ashley
mentioned,
you
actually
brought
tyler
in
in
2016
to
start
the
replacement
of
your
30
year
old
30
year
old
sun
guard
legacy
erp
system.
C
The
scope
of
tyler's
initiative
was
to
do
the
configuration
and
implementation
of
several
core
modules
that
would
help
you
increase
the
operational
efficiency
and
effectiveness
of
the
of
the
city's
operations,
these
being
finance
and
accounting,
payroll
and
hr,
as
well
as
utility
billing.
C
Since
this
implementation
has
been
underway,
the
city
has
been
able
to
successfully
implement
the
finance
module.
However,
payroll
hr
utility
billing
are
still,
let's
say
in
flight,
and
the
city
has
been
able
unable
to
successfully
implement
these
module
due
to
several
challenges
that
we'll
get
into
in
just
a
few
moments.
C
So
as
a
result
of
the
extended
time
frame
that
has
actually
taken
the
city
to
get
the
project
to
this
far,
as
well
as
the
resources
and
the
commitment
that
has
been
obligated
to
this
engagement,
they
brought
us
in
to
do
an
in-depth
analysis
to
help
you
figure
out.
What's
working
well,
what
needs
to
needs
to
be
improved,
how
it
can
be
improved
and
to
develop
a
detailed
set
of
recommendations
and
roadmaps
to
lead
you
through
that
improvement
process.
C
So,
with
this
engagement,
we
leveraged
our
program
assurance
framework
that
we
use
to
assess
erp
implementations
of
the
sort.
As
ashley
mentioned,
we
we
do
a
lot
of
audits
and
assessments
of
erp
implementations
across
state
and
local,
as
well
as
educational
institutions
and
on
the
federal
level.
So
we
have
a
very
rigorous
and
proven
framework
that
we've
been
able
to
walk
the
city
through
to
do
a
very
detailed
and
in-depth
analysis
to
get
a
baseline
understanding
of
where
the
city
is
with
its
implementation.
C
I
think
it's
important
to
note
that
we
interviewed
a
number
of
key
stakeholders
that
have
been
involved
in
this
implementation
process,
as
well
as
had
interviews
with
tyler,
to
make
sure
that
we
have
a
fair
and
impartial
understanding
of
where
the
project
is
and
why
it's
in
this
current
state.
C
So,
as
you
can
see
at
the
top
of
my
slide,
there
are
five
assessment
categories
that
we
evaluated:
the
implementation
against
with
three
of
them.
Having
highly
impacted
the
success
of
the
project
in
in
not
being
able
to
meet
your
requirements,
those
being
strategy
and
leadership,
project
controls
and
end
user
implementation
and
I'll
address
each
of
them
individually
in
just
a
few
moments.
C
Additionally,
we
looked
at
the
technology
that
tyler
was
implementing
through
through
munis
and
how
well
the
city
as
well
as
tyler,
was
handling
the
conversion
and
management
of
data
out
of
the
legacy
environment
into
into
munis.
C
Typically,
when
you
do
an
erp
engagement,
you
start
with
a
strategy
that
being
outlining.
What
is
your
vision?
What
are
your
guiding
principles?
What
are
the
objectives
that
you
are
looking
to
accomplish,
as
well
as
having
a
corresponding
business
case,
along
with
that
that
provides
an
roi
and
what
the
projected
benefits
are
going
to
be
as
a
result
of
migrating
to
the
new
system?
C
We
did
not
see
that
in
this
instance,
and
this
contributed
to
a
lack
of
vision,
as
well
as
shifting
requirements
and
business
priorities
throughout
this
engagement,
so
that
within
itself
is
somewhat
of
a
red
flag.
When
you
don't
have
an
anchoring
strategy
that
you're
going
to
move
forward
with
driving
your
transformation
effort
and,
in
this
case
the
implementation
of
tyler
munis
when
that's
lacking.
C
Additionally,
we
did
not
observe
that
the
project
had
the
appropriate
level
of
controls
and
governance
in
place,
and
this
led
to
the
project
schedule
being
extended
and
you're
not
being
able
to
sustain
the
necessary
momentum
and
stakeholder
engagement
to
make
the
project
successful
in
getting
buy-in
from
the
business
community.
C
So
there
was
some
relative
lack
of
stability
that
contributed
to
the
project
not
being
as
successful
as
the
city
would
like.
We
also
noted
that
discipline
project
management,
as
well
as
government
management
vendor
management
practices,
were
inconsistently
applied
as
a
prime
example.
The
city
has
been
paying
for
the
utility
billing
module.
C
However,
the
city
has
not
been
able
to
work
with
tyler
to
successfully
implement
that
module
today,
but
you
still
paying
for
the
software
and
services
that
are
associated
with
it.
We
feel
that
had
the
appropriate
vendor
management
project
management
controls
been
in
place,
then
this
may
not
have
been
such
a
problematic
issue
as
we
had
observed.
C
C
Where
does
this
fit
within
the
overall
strategy
and
priorities
for
the
city,
and
then
how
do
you
best
resource
it
and
manage
it
to
move
it
forward
in
a
way
that
can
help
you
achieve
the
greatest
return
on
investment?
C
I
also
think
it's
important
to
note
that
some
of
the
observations
that
we
identified
are
not
unique
to
the
city
of
jacksonville
beach.
In
many
instances
undertaken
in
erp
implementation
is
one
of
the
more
challenging
technology
endeavors
that
municipalities
embark
upon.
So
we
don't
want
this
to
seem
as
this.
C
This
is
an
indictment
against
the
city
and
that
this
is
something
that
we
don't
see.
We
we
commonly
see
these.
However,
there
are
several
notable
ones
around
the
strategy,
project
controls
and
just
how
the
overall
implementation
was
being
managed
that
contributed
to
the
negative
impacts
on
this
particular
engagement.
C
However,
if
you
want
to
stay
the
course
with
tyler,
you'll
first
have
to
start
with
refining
the
existing
requirements
that
you
have
and
prioritize
them.
We
were
able
to
notice
that
the
city
in
some
instances
were
looking
to
do
heavy
configuration
to
align
with
its
business
processes
or
ways
of
doing
work,
which
were
somewhat
contrary
to
how
tyler
had
developed
this
technologies.
C
I
would
say:
if
it's
going
to
require
tyler
to
do
customization,
which
they
are
not
likely
to
do
to
its
technologies,
then
you
probably
need
to
look
at
going
option
b
or
c,
which
is
start
over
or
use
somewhat
of
a
hybrid
approach.
C
The
second
option
is
to
start
over,
and
that
essentially
means
going
back
to
a
blank
sheet
of
paper,
saying
we're
moving
away
from
tyler,
muniz
and
you're
going
to
go
back
to
the
drawing
board.
To
one
outline.
Your
strategy
establish
the
guiding
principles
for
how
the
project
is
going
to
be
executed
and
then
develop
a
business
case
to
determine
what
the
technology
investments
are
going
to
be
and
how
long
it
would
actually
take
for
a
systems
integrator
to
do
the
necessary
implementation
or
configuration
and
implementation.
C
Once
you
have
that
strategy
in
place,
you
would
have
to
go
to
the
market
with
an
rfp
defining
what
those
in-scope
capabilities
are,
and
in
this
instance
with
you
starting
over,
you
would
be
looking
to
procure
a
solution
that
can
help
you
with
finance,
hr,
payroll
and
utility
billing,
and
this
could
take
a
considerable
amount
of
time
because
it
would
entail
not
only
developing
an
rfp
but
also
selecting
a
software
vendor
a
systems
integrator
and
then
getting
them
on
board
so
that
they
can
actually
start
the
configuration
and
implementation.
C
When
you
look
at
finance
procurement,
hr
and
payroll,
those
are
somewhat
commoditized
business
processes
that
can
be
configured
to
get
the
symbiotic
relationship
between
the
process
and
the
technology.
However,
utility
billing
this-
that
is
very
different,
and
there
is
some
additional
due
diligence
that
needs
to
be
done
to
really
understand
if
tyler
can
meet
your
utility
billing
requirements
and
what
we've
observed
at
a
high
level
thus
far
is
probably
worth
going
in
a
different
direction.
C
There
was
a
collective
decision
made
that
option
c
is
the
most
preferred
option
for
moving
forward.
So
the
advantages
that
you
get
out
of
the
hybrid
option
is
one:
you
don't
have
the
sump
cost
of
what
you've
already
spent
associated
with
finance
procurement,
hr
and
payroll.
You
can
continue
the
implementation
of
these
particular
modules,
provided
that
you
do
the
necessary
refinement
of
your
requirements,
prioritize
them
and
then
get
the
right
project.
Discipline
around
the
engagement.
C
However,
some
of
the
things
that
you
need
to
consider
from
a
potential
disadvantages
perspective
is
that
this
is
going
to
bring
more
complexity
into
your
technology
environment,
because
you'll
have
to
do
the
appropriate
interface
and
integration
between
munis,
a
utility
billing
system
and
any
other
systems
that
you
want
to
bring
in
to
your
ecosystem,
to
support
the
end-to-end
functioning
of
the
function
of
the
business
processes
that
I
named
previously.
C
Also,
this
has
the
option
to
potentially
drive
your
implementation
cost
higher
because
of
the
necessary
configuration
that
you'll
need
to
do
to
tyler
the
configuration
that
you'll
need
to
do
to
a
utility
billing
solution
and
the
maintenance
cost
of
maintaining
multiple
systems.
C
C
With
this
option,
it's
less
complexity
because
you're
working
in
a
monolithic
or
single
stack
solution,
and
we
we
estimate
the
time
to
realize
your
benefits-
may
be
less
because
you've
already
started
down
this
path:
you're
not
having
to
start
over
or
you're,
not
having
to
go
an
alternate
path.
However,
there
are
risks
with
this
option.
C
One
is:
will
tyler
be
willing
to
work
with
you
to
really
refine
those
requirements
and
make
the
necessary
adjustments
to
their
technology?
Will
the
city
be
willing
to
modify
its
business
processes
to
appropriately
use
the
technology
solution?
So
will
the
appropriate
give
and
take
be
there
between
tyler
and
the
city
once
you're
able
to
determine
that
there
needs
to
be
a
cost-benefit
analysis
to
determine
what
are
the
costs
that
it
will
take
to
do
the
extensive
configuration
specifically
of
the
utility
billing
module
to
meet
your
requirements?
C
With
this
option,
you
will
increase
the
timeline
to
realize
your
benefits,
because
you're
basically
going
back
to
the
drawing
board,
which
basically
means
you're
going
to
continue
working
in
a
hybrid
environment
of
tyler,
as
well
as
sun
guard
and
you're
going
to
be
on
a
system
that
is
very,
let's
say,
outdated
and
you're
going
to
experience
a
lot
of
technical
obsolescence
going
forward
with
this
option.
C
So,
even
before
moving
forward,
we
recommend
the
city
take
some
of
the
actions
that
we've
outlined
below,
irrespective
of
the
options
that
are
chosen,
and
we
think
these
will
fill
these
options.
Our
recommendations
are
really
essential,
because
if
you
don't
take
some
of
these
steps,
you
can
find
yourself
in
a
very
similar
situation,
six
months
or
a
year
from
now,
regardless
of
the
technology
solution,
you
move
forward
with.
C
So
if
you
don't
do
the
things
such
as
getting
the
project,
governance
and
structure
in
place
outlining
the
business
case
and
the
guiding
principles
for
what
you're
trying
to
achieve,
even
if
you
brought
in
sap
oracle
or
workday,
you
may
very
well
find
yourself
in
the
same
position.
C
C
We
estimate
that
it
would
take
anywhere
from
two
to
three
weeks
just
based
on
practices
that
we've
observed
with
working
with
other
clients
and
was
speaking
with
the
project
team
that
we
supported,
that
you
should
be
able
to
do
this
in
a
matter
of
two
to
three
weeks.
So
there
was
an
executive
steering
committee
in
place.
It's
getting
that
committee
in
place,
outlining
roles
and
responsibilities,
getting
their
commitment
and
buy-in
for
moving.
This
forward
is
going
to
be
essential
in
selecting
the
option.
C
There
needs
to
be
ongoing
assessment
and
discovery
again
that
gets
into
refining
the
requirements
to
make
sure
that
you
are
making
the
right
choice
between
staying
the
course
starting
over
or
coming
up
with
a
hybrid
solution,
developing
a
business
case
around
it
and
then
establishing
what
we
call
a
racy.
So
it's
really
outlining
who
is
responsible
accountable,
who
needs
to
be
coordinated
and
informed
around
each
of
the
key
business
requirements
for
moving
forward.
C
There
needs
to
be
some
change
management
put
in
place
for
this
endeavor
so
that
you
get
the
necessary
buy-in
and
support
from
your
key
stakeholders
and
understanding
what
training
will
be
necessary
to
actually
move
forward
with
an
erp
implementation
and
then
creating
a
plan
to
address
the
resource
capacity
gaps,
meaning
getting
a
project
manager
in
place
and
dedicating
the
appropriate
level
of
city
resources
to
this
engagement,
then,
after
you've
been
able
to
select
the
solution.
C
It's
starting
to
execute
that
organizational
change
management
plan,
moving
forward
with
some
strategic
communications
around
what
the
decision
is
and
what
the
way
ahead
is
for
the
implementation
bringing
in
the
appropriate
level
of
resourcing
and
then
working
with
the
integrator
to
develop
that
detailed
project
management
plan
and
schedule.
That
will
detail
how
the
implementation
and
integration
will
be
done.
C
And
with
that
I'll
pause
to
see,
if
there
are
any
questions
or
comments
on
the
presentation.
C
C
But
I
would
say
know
what
you're
on
now
from
a
tyler
perspective
is
not
obsolescent
and
in
fact
one
of
the
modules
that
you
were
looking
to
implement,
I
think
was
for
payroll.
If
I'm
not
mistaken,
that
was
the
latest
version
that
they
were
coming
out
with
and
they
made
in.
I
think
it
was
a
beta
version,
so
you
all
were
one
of
the
first
adopters
of
it
and
since
then,
some
of
the
challenges
that
they
had
have
been
since
worked
out.
So
there
is,
there
is
no
obsolescence
at
the
moment.
D
D
A
It's
it's
important
that
they
speak
from
the
standpoint
of
financial
accountability.
Ashley
might
be
able
to
better
address
the
question,
but
my
understanding
is
you
know:
utility
billing
speaks
to
revenue
collection
and
therefore
needs
to
be
reconciled
against
our
general
ledger.
So,
ultimately,
those
two
modules
need
to
be
able
to
speak
to
one
another.
B
Yeah
I
can,
if
I
could
follow
up
on
what
mike's
saying,
because
the
utility
billing
is
our
kind
of
our
subsidiary
level,
for
you
know
billing
and
cash
receiving
it's
a
one-way
data
push.
And
so,
if
we
were
to
go
to
a
different
provider,
we
would
just
need
to
make
sure
we
had
a
proper
import
system.
So
we
have
the
financial
accountability.
D
C
No
it's
because
they
end
with
the
latest
erp
systems.
It's
not
a
very
difficult
lift
from
a
technology
perspective
to
do
the
interfacing
and
integration,
either
through
an
enterprise
service,
bus
or
through
ipass,
which
is
an
integrated
platform
as
a
service.
D
A
I'm
not
I'm
not
sure
we
have
information
systems
on
the
line.
I
know
what
you're
asking
with
regards
to
our
enterprise
database
software,
I'm
not
sure
what
platform
that
is
that
we
use.
E
So
I
had
a
question,
mr
macarthur
about
the
so
we
got
finance
and
accounting
and
implemented,
and
then
we
got
to
payroll
in
hr
and
at
some
point
there
is
where
we
got
held
up.
Can
you
elaborate
on
that
a
little
bit
more
and
then
why?
If
that's,
where
we
got
held
up
in
this
implementation
and
I'm
assuming
they
weren't,
they
weren't
necessarily
linear.
E
But
why
do
we
think
that,
with
option
c
with
a
hybrid
model
that
we'll
be
able
to
pick
back
up
with
payroll
in
hr,
are
we
just
going
to
have
to
let
go
of
some
of
the
customization
that
we
were
trying
to
do
and
just
be
more
practical
with
the
implementation
of
our
expectations
of
it?.
C
I
think
that's
exactly
right.
Some
of
the
things
that
the
city
was
looking
to
do
from
an
hr
and
payroll
perspective.
I
think
we're
fairly
unique
and
not
necessarily
aligned
to
industry
standard.
So
that's
where
the
breakdown
occurred,
where
the
city
was
looking
for
very
specific
things
and
it
was
challenging
for
tyler
to
meet
some
of
those
requirements
because
they
build
these
systems.
For
what
I
call
like
the
80
20..
C
But
in
this
case
that
twenty
percent
was
creeping
up
to
more,
let's
say
like
forty
or
fifty
percent,
so
that
that's
where
the
breakdown
occurred,
and
I
think
the
city
again
just
needs
to
be
more
willing
and
adaptable
to
align
with
the
out
of
the
box
functionality
with
tyler,
provided
that
there
will
be
some
configuration
done
and,
if
they're
very
specific
and
unique
requirements.
C
That's
when
you
bring
in
some
of
those
point
solutions
so
I'll.
Take,
for
example,
pension
tyler's,
not
a
pension
system,
but
if
pension
is
one
of
the
core
hr
or
payroll
capabilities
that
need
to
be
executed,
then
you
need
to
bring
in
another
pension-based
system.
That
would
support
that
specifically.
C
But
again,
as
I
mentioned,
it's
really
around
prioritizing.
What
are
the
must-haves.
E
Well,
that
was
great
because
my
next
question
was
about
pension,
so,
okay,
so
we
would
because
this
did
come
up
in
our
pension
board
that
so
we
would
have
to
look
for
another
solution
for
pensions
that
would
integrate
with
tyler
or
just
a
completely
separate
standalone
like
like
we
would,
with
with
utility
billing.
C
A
Ashley
or
or
carlton
do
you
want
to
speak
as
to
what
the
next
steps
are
with
the
city
from
here?
Maybe
that's
a
kickback
to
ashley.
At
this
point.
B
So
at
this
point,
we're
taking
the
recommendations
that
gartner
has
given
us
the
what's
on
the
screen
right
now:
the
immediate
actions,
and
so
we've
taken
some
steps
to
start
forming
a
project,
car
charter
and
reevaluating,
the
oh,
the
project,
scope
and
our
must
have
and
would
like
to
have
items.
A
The
question
is:
do
they
have
the
appropriate
time
to
allocate
to
do
nothing
more
than
be
the
project
manager
100
of
the
time
for
this
project,
or
are
there
outside
responsibilities
that
would
take
away
from
it?
So
it
truly
is
the
next
several
weeks
us
doing
an
internal
assessment
to
determine
what
we
need
for
outside
help
to
be
able
to
go
through
all
the
steps
that
you
see
here
that
are
put
out
in
these
first
three
boxes
and
ultimately,
to
get
us
across
the
finish
line
to
success.
A
A
Well,
if
there's
no
other
questions
at
this
point,
I
will
thank
the
team
from
gartner
and
carlton
for
the
information
that
you've
all
provided
tonight
again,
this
was
meant
to
be
a
snapshot
or
a
report
card
to
the
council.
You
knew
that
we
had
hired
the
outside
consultant
to
perform
this
assessment.
These
are
the
results
of
the
assessment.
A
There's
actually
a
slide
deck
report
and
ashley.
I
believe
you
have
the
electronic
copy,
correct.
E
Can
you
document,
or
just
put
together
the
list
of
what
we've
spent
on
this
project
so
far,
just
for
the
new
council
members
to
know
what
a
significant
endeavor
it's
been
at
this
up
to
this
point.
A
A
Okay,
thank
you,
gartner,
we'll
move
on
to
the
second
item
of
our
agenda
for
tonight,
which
is
year
two
review
of
the
golf
course
performance
for
the
new
council
members.
You're,
probably
aware
that
two
years
ago,
in
november,
we
did
renovations
out
at
the
golf
course
in
excess
of
a
million
dollars.
A
Since
that
time
the
city
has
continued
to
make
continuous
improvements
out
throughout
the
course.
We've
also
been
getting
a
lot
of
play
at
that
particular
facility,
and
we
have
our
our
new
team
of
bruce
muller
and
trevor
hughes
that
are
managing
both
the
business
aspect
of
the
course
as
well
as
horse
quality
itself.
A
I
asked
them
to
perform
a
year
two
card
for
you,
the
council,
so
that
you
can
see
how
the
investment
that
the
city
made
is
paying
off
talk
a
little
bit
about
their
accomplishments
over
the
back
last
year
and
what
they
have
upcoming
for
this
year.
So
with
that,
I
will
turn
it
over
to
bruce
who
will
start
off
with
the
administrative
components.
Take
it
away.
F
Thank
you
mike.
I
appreciate
it.
Yeah
we've
done
a
lot.
The
the
renovation
took
place
back
in
2018
and
it
was
an
eight-month
renovation
that
encompassed
I'm
gonna.
Let
trevor
speak
a
little
bit
closer
to
the
details
of
the
renovation.
It
was
exactly
what
took
place
but
yeah
we've
got.
You
know.
It's
been
a
very
busy
place
for
the
three
new
council
members
that
haven't
been
on
board,
but
we're
we're
very
excited
about
the
product.
F
We've
got
in
front
of
us
and
the
success
that
we've
had
even
prior
to
clover.
Cobra's
obviously
helped
us
a
great
deal,
but
the
mission
of
the
golf
course
is
to
provide
a
top
quality
experience
through
exceptional
customer
service
and
customer
conditions
and
competitive
pricing.
So
we
have
done
a
number
of
different
we've
been
fortunate
in
getting
everything
that
we've
got
here
in
front
of
us
from
the
technology
side
of
it.
Everything
that
we've
got
is
server
based.
F
So
we've
been
very
lucky
that
pre-covered
everything
we
did
was
almost
like
cobia,
driven
that
we
have
computers
that
all
of
our
starters
cart
staff.
Everyone
has
it
everything's
touchless
already.
So
when
kobe
came,
we
were
kind
of
already
set
in
place.
We
were
ready
for
the
renovation
and
everything
that
we've
done
in
in
place
for
that.
So
the
number
of
charity
events,
the
club
championship,
the
the
city
championships
that
we've
done
the
international
events
we've
done.
We've
been
very
fortunate
to
get
all
of
these
events
that
you
know.
F
Normally
we
haven't
seen
in
jack
speech
in
years
past
social
media
marketing
has
helped
a
lot
with
a
number
of
different
groups
and
relationships
that
we've
built
with
area
groups
that
have
really
helped
us.
F
We've
created
the
shade
shelters,
we've
got
council
approval
for
thank
god,
so
we
got
close
to
eighty
thousand
dollars
worth
of
our
the
shade
shelters
that
we
are
now
building
that
we've
done.
You
know
at
this
point
I'll.
Let
trevor
speak
to
that
in
a
few
minutes
as
far
as
the
golf
course
yeah.
So
you
know
so
far.
It's
so
good,
we've
been
we've
been
really
really
fortunate
to
get
everything
with
with
council
approval
with
city
manager,
approval
everything
we've
done
so
far
has
been
a
huge
success
for
us.
F
The
shade,
shelters,
we've
got
speakers
in
place.
We've
got
speakers
coming
to
help
us
announce.
You
know
number
of
different
groups-
individuals,
speakers,
I'm
sorry
with
regards
to
the
loss
for
words
here:
sorry,
okay,
yeah,
the
music
that
we've
got
coming.
We've
got
likes
for
the
for
the
for
driving
range
and
hopefully,
by
the
fall.
I
think
is
when
we'll
get
everything
done.
So
we've
been
very
fortunate
to
get
we've
been
lucky.
I
don't
know
that.
F
There's
a
whole
lot
of
places
in
florida,
we've
called
many
anywhere
from
15
to
20
different
places,
municipalities
in
the
state
of
florida
to
see
how
many
places
have
done
as
much
as
we've
done,
and
we
have
yet
to
see
a
golf
course.
We
did
53
000
rounds
or
so
their
first
year.
We
were
also
a
little
handicapped
that
we
were
our
first
year
started
in
november.
10Th
second
year
started.
You
know
full
first
full
year
in
our
first
calendar
year.
F
We
did
69
000
rounds,
so
there's
not
many
golf
courses
that
they
afford
that
have
done
this
many
rounds.
So
at
some
point
here,
we're
going
to
have
to
you
know,
figure
out
some
sort
of
way
to
go
back
to
a
nominal
number
and
we've
had
a
number
of
council
briefings
that
we're
trying
to
find
that
number
of
what
is
perfect
for
us.
You
know
forty
thousand,
fifty
thousand,
you
know
fifty
five
thousand,
but
it
close
to
seventy
thousand
rounds
a
year.
F
There's
gotta
be
some
sort
of
wear
and
tear
that
takes
place
in
the
golf
course
so
trevor
hughes
and
I
are
really
working
hard
to
figure
out
exactly
what
that
mixture
is.
What
that
you
know
seamless,
it's
just
you
know
we
can't
we're
not
quite
there,
but
with
this
much
play.
We're
gonna
have
to
figure
out
ways
at
some
point
here
in
the
next
six
months
to
try
to
mitigate
play,
whether
it's
a
rate
increase
or
blocking
fee
times
or
whatever.
F
We
have
to
do
to
try
to
manage
the
amount
of
play
that
we
have.
So
I'm
like
trying
to
talk
about
exactly
what
was
under
the
golf
course
because,
yes,
we
made
some
money,
but
I
think
big
picture
and
I
think
we've
we
spoke
with
council
council
since
day
one
on
this
that
we've
been
very
fortunate,
very
successful,
but
at
the
end
of
the
day,
the
money
we're
making.
F
We
need
to
be
careful.
You
know,
there's
a
lot
of
work
that
needs
to
be
done
and
there's
a
lot
of
you
know
foundational
issues
that
trevor's
gonna
talk
about
here
in
just
a
second
that
we
need
to
address
in
the
next
three
years,
five
years,
10
years
and
20
years.
So
if
I
can
hand
it
over
to
trevor
hughes,
our
sophomore
superintendent,
because
everything
we've
done
this
for
the
city
championship
from
in
individual
events.
F
You
know
none
of
this
is
possible.
The
play
that
we've
had
you
know
from
sun
up
to
sundown,
we've
been
pre-covered
and
I
think,
when
kobe
star
started
back
in
march,
the
main
difference
between
what
we're
doing
now,
what
we're
doing
pre-covet
was
we
weren't
turning
away
100
people
a
day
we
were
turning
away,
25
people
a
day.
F
So
that's
the
main
difference
for
us.
It's
you
know.
None
of
this
is
possible
to
the
championship.
The
international
events
that
we've
had
the
junior
events
and
we've
had
none
of
this
possible
without
the
conditions
that
trevor
hughes
and
his
staff
are
able
to
provide
us.
So
I'll
turn
it
over
to
checker
to
talk
about
exactly
some
of
the
things
that
we've
done
last
couple
years
and
trevor.
G
Okay,
thank
you.
Yeah
in
2018
the
course
closed
january
we
underwent
a
renovation
that
included
all
greens
new
irrigation
around
greens.
It
also
included
some
course
routing
changes
that
that
helped
increase
the
play,
as
well
as
some
safety
concerns.
But
from
from
my
my
point
of
view,
the
bones
of
the
course
that
got
impacted
were
really
only
three
acres.
G
The
rest
of
the
golf
course
is
still
1984
irrigation,
old,
1960s,
common
bermuda
grass,
and
it's
it's
good
for
a
municipal
municipal
course,
but
with
the
high
rounds
of
traffic
with
the
winter
we've
had
it's
it's
going
to
be
tough,
so
we're
we're
prepared
and
the
next.
I'm
sorry
we're
prepared
here
to.
G
We
have,
we
have
several,
I'm
sorry.
We
have
several
things
going
on
currently,
as
some
of
you
guys
may
or
may
not
know.
The
golf
course
is
an
old
landfill.
F
Any
questions,
as
far
as
you
know,
the
golf
course
goes
last
couple
years,
I'm
sure
there's
like
a
thousand
things
that
georgette
and
sandy
and
corey
have
asked
a
million
times
over
the
last
couple
years,
but
anything
that
we
can
answer
at
this
point
that
hadn't
been
asked
yet.
D
So
I
have
one
question
but
before
I
say
that
I
have
to
say
that
our
courses
strikingly
resembles
amen
corner,
which
I
think
is
pretty.
F
Welcome
to
city
council
yeah,
if
it's
not,
they
have
to
be
to
be
frank
with
you.
I
think
it's
you
know
the
renovated
0.304
I
may
be
mistaken.
Maybe
someone
can
speak
on
that,
but
I
feel
like
they
renovated
no
3.04
to
look
like
we
were
like
in
1984..
F
I
mean
it's
just
it's
there's
a
few
things
that
we
got
to
work
on
there.
There's
no
question
about
that.
There's
I'm
guessing
most
everyone's
been
there,
but
the
atrium
area,
the
the
porticache
in
the
front
that
was
recently
hit
by
a
truck
there's.
A
few
changes
need
to
be
made
and
I
think,
logistically
speaking,
I
think
we
gotta
look
at
it
objectively
and
say
what
is
monetized?
What
can
we
do
to
to
to
make
money
for
the
city?
What
makes
sense
for
the
customer?
F
So
as
far
as
the
golf
shop
is
the
golf
building,
I
guess
you
know
there's
there's
a
lot
of
things
to
be
desired
in
the
next.
You
know
two
three
five
years
for
sure.
A
For
councillor
jansen
and
the
other
new
council
members
for
your
edification
a
little
over
a
year
ago,
one
of
the
things
I
worked
with
parks
and
recreation
and
the
golf
course
on
was
putting
together
a
three-year
business
plan
for
the
golf
course
itself.
A
H
It
is
oh
excuse
me
just
want
to
save
for
someone
that
operates
a
golf
course
on
a
daily
basis.
What
these
two
guys
have
done
is
fantastic
and
phenomenal.
H
To
make
money
on
a
golf
course
is
difficult
to
begin
with,
to
make
the
amount
of
money
that
these
guys
have
made
on
this
golf
course
this
year
is
huge
round
of
play.
Are
our
way
up
due
to
covid?
Will
that
settle
down
a
little
bit?
I
think
it
will
and
help
these
guys
with
the
grass
someone
who
plays
out
there
a
bit
played
in
the
city
championship
out.
There
I
mean
couldn't
couldn't
have
heard.
H
I
mean
these
players
are
used
to
playing
some
of
the
best
courses
in
the
city
and
we
were
right
up
there
with
them.
For
that
asset
to
be,
you
know
here
in
jacksonville,
beach
is
huge
only
off
course,
east
of
intercoastal
public
golf
course.
I
think
the
closest
one
you
have
to
find
is
up
in
amelia
island,
it's
fantastic.
I
do.
H
I
want
to
to
give
a
little
shout
out
to
trevor
and
the
job
that
he's
done
out
there
on
the
course
and
the
job
that
bruce
has
done
as
well,
managing
the
course
and-
and
I
mean
operating
income
with
300,
almost
350
000
unheard
of
in
the
golf
industry
guarantee
you
that's
tops
around
north
florida
for
any
public
or
private
or
semi-private
course.
So
this
is
a
huge
asset
to
the
city.
It's
all
I
kind
of
want
to
say
for
someone
who
does
this
on
a
daily
basis.
J
I
J
I,
no
I
agree.
Bruce
and
trevor
I
mean
y'all
are
doing
fantastic,
y'all
know
what
I
think
about
what
y'all
are
doing
and
keep
it
up.
It's
just
thoroughly
impressive
and
I
guess
my
most
cons.
My
concern
is
just
always
a
level
of
play
that
we're
getting
that
it's
too
much
and
you
know
it's.
You
know
we
just
want
to
make
sure
the
core
stays
in
in
good
condition,
and
I
and
I
know
you've
got
some
plans
for
that.
So
just
appreciate
everything
you
guys
are
doing.
F
Yeah,
I
think
trevor
and
I
over
we've
had
a
little
bit
of
a
tough
and
trevor
wants
to
speak.
He
certainly
can,
but
we
had
a
tough
winter.
We
had
a
freeze
on
december
3rd
that
we
hadn't
had
in
the
last
couple
years.
We've
had
a
couple
since
then
so
yeah.
There
are
some
things
that
sting
the
golf
course
from
a
weather
side
of
it
that
we're
doing
the
best
we
can
to
control
and
trevor
and
his
crew
are
doing
a
remarkable
job.
F
He
and
I
are
working
together
and
doing
whatever
we
can
on
the
t-shirt
side
of
it
to
you
know
to
make
it
so
we
have,
you
know
great
golf
conditions
again
in
the
springtime
when
the
grass
starts
growing
again.
So
it's
been
a
an
awkward
year
to
say
the
least
as
far
as
2010
2020
goes
and
trevor,
and
I
have
been
diligently
working
on
making
sure
that
we,
you
know
continue
to
get.
Have
the
golf
course
conditions
that
we
expect
to
have
at
jack
speech.
A
Well,
thank
you
bruce
and
thank
you
trevor
for
that
year
to
presentation
to
council
for
council
members.
If
you
ever
want
to
get
a
tour
of
the
golf
course
and
see
some
of
the
improvements
that
have
been
made
in
some
of
the
upcoming
project
areas
that
they're
working
on
feel
free
to
reach
out
and
we'll
get
you
set
up
with
a
tour
of
the
course
you
can
even
see
the
200
000
worth
of
trees.
A
We
got
installed
at
the
course
with
the
assistance
of
councillor
nichols
and
some
of
the
representatives
over
at
jacksonville.
F
Well,
it's
like
trevor
said
they
wanted
to
take
some
pictures
of
him
and
it's
not
the
time
of
year
to
take
pictures
of
the
trees.
For
the
most
part,
this
is
they're
not
the
best
looking
trees
in
january,
but
we're
happy
to
take
patients
come
up
june
july
august
when
they're
actively
growing
but
they're.
F
F
A
A
With
that,
we
will
move
on
to
item
three,
which
is
the
update
of
the
paid
parking
program
for
year
two.
This
is
a
little
bit
different
than
the
previous
items,
which
were
somewhat
informational.
This
one
we're
actually
seeking
some
direction
from
council.
We
do
have
the
option
of
entering
into
year
three
of
the
agreement
with
sp
plus
for
the
provision
of
service.
A
So
with
that
being
said,
I
did
ask
the
two
departments
that
are
responsible
for
the
parking
program
put
together
some
information
for
you,
so
you
can
take
a
look
at
it.
We
have
both
the
police,
department
and
finance
office
here
to
talk
a
little
bit
about
this,
we're
going
to
approach
it
in
two
steps.
The
first
is
to
talk
about
the
operation,
and
the
second
is
talk
about
the
financials.
I
You
don't
need
me
here,
you
do
good
evening,
council
I'll,
be
brief.
With
my
opening
remarks.
We've
had
paid
parking
since
the
beginning,
since
we
started
this
years
ago
and
it
fit
best
under
the
services
division.
I
Out
of
the
three
divisions
we
put
it
under
services
and
commander
shaughnessy
has
been
supervising
the
operational
piece
of
this
since
finance
has
stepped
in
and
shared
some
of
the
load
with
us,
which
we're
very
appreciative
of
so
I'll
turn
it
over
to
commander
shaughnessy
with
a
quick
review
of
high
points
for
this
past
year,
with
the
challenges
with
covet
and
everything
else.
G
All
right
good
evening,
everyone,
so
the
2020
review
the
dates
on
that
were
march,
13,
2020
to
november
first
of
2020.,
and
we
run
the
paid
parking
section
or
the
paid
parking
program.
Like
the
chief
said
through
the
services
section,
and
I
rely
heavily
on
the
parking
enforcement
coordinator,
which
is
dan
fox,
we
were
concerned
with
the
operational,
the
day-to-day
tasks,
so
what
we
did
through
dan
fox's
coordination
is
we
put
two
community
service
officers,
what
we
call
cso2s
part-time
employees?
G
We
deployed
those
folks
into
those
lots
this
year
taking
out
the
overtime
police
officer,
we
felt
with
a
number
of
patrol
units
and
the
scheduling
we
have
with
downtown
cape
and
the
downtown
area.
That
would
be
good
staff
and
we
had
minimal
calls
for
service
if
any,
in
those
lots,
no
major
calls
to
speak
of
either.
G
So
that
was
really
the
day-to-day
taking
out
the
the
covid
and
the
beach
closures,
and
things
like
that.
There
really
wasn't
much
more
to
to
talk
about
on
that
of
particular
interest
to
the
council
from
last
year.
Moving
into
this
year
were
the
addition
of
four
15-minute
parking
spaces
that
we
put
in
the
downtown
area
and
those
just
for
quick
review,
they're
on
first
avenue,
north
second
avenue,
north
third
avenue,
north
and
fifth
avenue
north
and
those
seem
to
work
out
well,
some
of
the
signage
became
an
issue
as
well.
G
They
were
using
the
old
a-frame
sandwich
board
types
signs,
so
we
asked
them
to
redo
those.
Some
of
the
other
signs
were
kind
of
muted
into
the
background,
so
we
redid
those
signs
put
them
more
at
eye
level
when
you
pull
into
the
parking
lots
driving
folks
to
the
kiosks
and
things
like
that
which
seem
to
help
as
well.
In
addition
to
that,
I
will
say,
with
the
signage
this
year,
sp
plus
put
up
signs
and
they
have
a
local
office
here
in
jacksonville.
G
So
we
drove
a
lot
of
that
q,
a
from
customers
on
parking
and
parking
disputes
and
citations,
and
things
like
that,
sp
plus
put
up
a
sign
with
a
monday
through
friday,
eight
to
five.
They
have
a
local
904
phone
number,
so
that
took
a
lot
of
pressure.
They
took
a
lot
of
calls
off
dan
fox
here
directing
those
calls
like
I
said,
for
traffic
for
parking
disputes,
and
you
know
how
to
pay
a
ticket.
They
didn't
understand
the
dates
the
times
and
things
like
that.
G
So
that
was
very
beneficial
too,
on
the
sign
as
well.
This
year
they
kicked
off
a
phone
application
as
well
and
according
to
dan
I'll
go
back
to
dan,
and
I
rely
so
heavily
on
dan
thought
that
sp
plus
put
just
a
better
trained
employee
out
here.
This
year
they
were
more
customer
focused.
They
were
out
really
helping
folks
get
to
the
kiosks
once
they
saw
congestion
at
the
kiosk.
G
They
were
driving
these
folks
to
the
phone
application,
so
they
didn't
have
to
stand
in
line
and
they
seem
to
like
it
better
coming
this
year.
There's
some
type
of
texting
function,
that's
coming
as
well,
they
can
pay
by
text.
I
don't
have
all
the
information
on
that,
but
that's
something
they'd
like
to
start
for
2021
as
well.
I
Let's
see
president
resident
parking.
G
I
We
feel
that's
the
most
labor-intensive
piece
for
us
and
starting
the
list,
and
it's
just
by
feeling
and
it's
anecdotal,
but
we
feel
with
kovid
and
we
kind
of
lost
a
year,
although
we've
been
profitable.
I
We
would
like
to,
with
the
council's
permission,
keep
the
list
as
is
and
add
new
customers
this
year
and
maybe
look
at
next
year,
purging
the
list
and
starting
all
over
and,
like
I
said
it's
by
it's
a
feeling.
We
think
that
the
list
is
we're
cost
benefit
wise,
we're
better
off
just
going
with
the
current
list
of
residents
that
we
may
lose
a
little
bit
of
money,
but
it
won't
cost
as
much
nearly
as
much
as
starting
the
whole
list.
I
Over
again,
we
we
would
recommend
going
with
the
current
list
this
year
and
maybe
revisiting
it
next
year
and
starting
over
again.
That's
all.
I
have
mike.
A
Thank
you,
police,
and
with
that
we'll
switch
over
to
ashley.
If
you
touch
a
little
bit
on
the
financial
impacts
of
paid
parking
for
this
year,.
B
Sure
so
the
memo
went
out
to
council
ahead
of
the
briefing
and
so
I'll
just
touch
on
the
highlights.
The
bottom
line
is
the
paid
parking
program
actually
sustained
itself.
B
B
A
What
chief
smith
was
referring
to
with
regards
of
the
purging
of
the
files,
so
to
speak.
It
was
very
labor-intensive
to
get
the
first
round
of
residence
city
system
for
for
tracking,
because
we
do
have
the
no
paid
parking
for
city
residents
this
last
year,
rather
than
dump
the
spreadsheet
and
start
over
from
scratch.
A
We
went
with
the
assumption
that
those
people
on
the
spreadsheet,
the
overwhelming
majority,
are
still
going
to
be
jax
beach
residents.
So
we
merely
indicated
if
they
were
still
interested
in
being
part
of
the
program
to
send
in
an
affirmative
email
to
the
city
or
another
means
of
notification.
We
would
just
keep
them
on
the
list.
A
What
chief
smith
is
referring
to
is
doing
that
for
one
more
year
for
the
third
year
of
the
program,
and
then
when
we
go
into
year,
four,
we
would
basically
purge
and
start
over
from
scratch
in
order
to
reaffirm
everyone
who
is
truly
a
jack
speech
resident.
We
didn't
think
there
would
be
enough
change
year
to
year
to
actually
purge
the
system
and
go
through
the
literally
hundreds
of
man
hours
that
it
took
to
populate
the
initial
database.
A
H
Mike
I
gotta,
I
got
a
question:
is
there
any
way
that
we
can
adjust
our
resident
parking
system
in
the
slightest
and
I'll?
Tell
you
real
quickly
why
you
would
have
had
another
resident
count
for
the
last
two
years?
If
I
could
get
my
car
put
on
the
the
system,
however,
my
car
is
not
registered
to
my
home
address.
My
car
is
registered
to
my
business
address,
which
is
in
32082.
H
Because
I
know
I'm
not
the
only
one
that
has
issues
with
the
system,
and
this
is
one
small
issue,
but
you
know
for
me,
it
upsets
me
because
I'm
a
taxpayer
in
the
city
for
my
home
and
yet
I
can't
park
in
jax
beach,
and
you
know,
there's
several
businesses
that
have
you
know
multiple
cars
that
are
registered
to
a
jack
speech
address,
but
they
don't
live
in
the
city.
H
H
A
A
Ultimately,
the
license
plate
was
still
the
the
simplest
way
to
track
residency,
and
if
we,
if
we
go
with
what
you're
proposing
number
one,
we
need
to
have
a
consensus
from
the
rest
of
council
to
go
in
that
direction,
but
we
would
have
to
do
some
manual
labor
intensive
efforts
on
the
police
department's
side
to
enter
all
of
that
information
manually
chief
smith
and
commander
shaughnessy
do
either
of
you
want
to
chime.
I
I
I
we
both
do
we
certainly
this
year,
correctness
has
come
up
before
and
I
just
want
to
remind
council.
This
is
all
done
manually
on.
I
Every
single
resident
is
done
manually
on
an
excel
spreadsheet,
there's
no
magic
program
or
anything
so
to
for
mr
stokes,
for
instance,
we
would
have
to
he
would
have
to
come
in.
I'm
working
through
this
we'd
have
to
verify
his
license
his
address,
and
then
the
car
that's
not
registered
in
the
city.
I
For
everybody
who
wanted
to
do
that
and
along
with
32250,
which
is
isle
of
palms,
we
already
have
to
exclude
them,
so
it
was
more
of
a
logistical,
operational
concern
that
we
had
and
somebody
would
have
somewhere
down.
The
line
would
have
to
make
a
judgment
call.
For
instance,
like
mr
stephopolis
said
you
own,
you
live
in
town,
but
you
own
property
out
here.
Where
do
you
draw
the
line
and
the
last
iteration
of
this
was
a
council
direction,
commander
shaughnessy.
G
That's
pretty
much
something
it's
just.
You
know
going
back,
it's
just
it's
just
the
labor
intensive
of
moving
all
those
papers.
You
know
through
those
two
we
have.
We
have
two
employees
here
that
do
that
parking
enforcement
coordinator
and
one
other
cso
that
handle
all
that.
I
And-
and
we
can
do
anything
if
you
ask
us
to
we'll,
do
it,
I'm
just
for
economy
and
for
simplicity
and
lack
of
complexity.
This
is
where
council
directed
us
so
I'll
turn
it
back
over
to
mr
stopopolis.
H
And-
and
I
got
the
same
response
you
know
two
years
ago,
when
I
called
and
even
last
year
when
I
called
you
know
for
for
me-
that's
a
resident
that
used
to
just
go
and
show
my
driver's
license
and
be
able
to
park
it's
you
know
it's
difficult,
and
I
know
I'm
not
the
only
one
and
thank
you
for
backing
me
up
that
I'm
not
the
only
one
that
makes
me
feel
better,
but
it's
it's
a
little
bit
of
a
change,
and
then
you
know
when
we
look
at
to
the
summer
months,
especially
with
kovid,
when
we
get
out
of
covid,
maybe
hopefully,
and
these
15-minute
spots
aren't
enough
for
to
go
orders.
H
You
know,
what's
going
to
happen,
I
hate
I,
I
it's
a
labor-intensive
part
on
the
front
end,
but
I
also
could
envision
a
labor-intensive
part
on
the
back
end
with
me:
parking
for
five
minutes
to
run
into
v
pizza,
for
example,
to
get
a
pizza
and
coming
out,
and
I've
got
a
parking
citation
and
I'm
gonna
call
and
say
guys.
I'm
a
resident,
jack's
beach
I
went
in
the
15
minute
spot
was
taken.
H
H
For
because,
if
there's,
if
there's
one
there's
more
than
there's
more
of
us
that
have
that
issue
and
I've
heard
it
a
lot
when
I
was
when
I
was
out
on
the
streets,
a
lot
of
a
lot
of
people
are
are
still
wanting
to
figure
out
how
they
can
can
park
and
and
how
we
can
streamline
this
program
with
sp
plus
a
little
bit
better,
and
maybe,
if
there's
something
that
they
can
do
on
their
end,
that
would
be
beneficial
some
way
for
me
to
register
in
the
app
real
quick.
E
I
have
a
question
for
you
mike
you,
you
said:
does
the
city
council
wish
to
continue
its
agreement
for
the
third
service
period?
Is
that
the
service
period
that
begins
in
two
months.
A
A
E
And
I'm
not
I'm
not
suggesting
that
I'm
just,
I
would
say,
that's
kind
of
a
little
close
if
we
did
want
to
change
the
parking
program,
I'm
I'm
fine
with
it.
Staying
as
it
is.
I
think,
especially
given
that
year
two
was
a
completely
unusual
year
in
every
respect.
E
I
I
would
also
say
that
we
stay
the
course
in
terms
of
the
days
and
hours
of
operation,
because
we
hopefully
people
are-
are
somewhat
used
to
this
program.
By
now
I
can't
I
mean
with
all
that
it
takes
to
change
over
the
program.
I
can't
imagine
doing
that
at
this
point,
especially
in
such
a
tight
turnaround,
but
I
will
say
I
think
we
should
keep
an
eye
on
the
beaches
town
center
parking
program.
E
Flo
bird-
it
is,
I
know
they
struggled
a
little
bit
with
implementation
and
communication,
but
I
have
used
it
many
times
and
it's
very
easy
and
they
include
their
street
parking.
So
I
think
that's
just
something
you
know
as
we
come
around,
because
this
is
only
a
three
year.
It's
three
one
year,
extensions
right
or
would
next
would
the
end
of
next
year?
Be
the
end
of
this
contract.
E
Three
one
years
after
that,
yes,
okay,
so
it
just
might
be
the
time
to.
I
don't
suggest
we
change
over
now,
but
I
do
think
we
should
probably
spend
the
next.
You
know
six
months,
nine
months
whatever
it
would
take
to
just
look
around
and
make
sure
that
this
continues
to
be
the
best
option
for
us.
But
if
we've
got
a
lot
of
people
coming
to
the
beach
getting
used
to
the
flow
bird
app,
and
that
may
also
be
a
good
argument
for
looking
into
that
program
as
well.
A
We
can
certainly
look
to
bring
something
back
in
the
fall
to
council,
which
I
think
would
give
us
optimum
time
constraints
from
the
end
of
the
parking
season
to
the
start
of
the
next
parking
season,
to
make
some
decisions
about
how
we
want
to
continue.
So
we'll
make
a
we'll
make
a
note.
I
see
commander
shaughnessy
jotting
down
there,
we'll
plan
on
bringing
something
back
to
the
council,
probably
october
time
frame
of
next
year
to
continue
the
discussions
of
how
we
proceed
with
the
parking
program.
A
A
Clearly,
if
there's
a,
if
there's
a
desire
from
council
to
try
and
line
up
our
parking
system
with
the
same
parking
system,
that's
being
used
in
the
other
beach
communities,
that
would
be
the
starting
point.
I
think
from
the
conversation
so
that
anyone
coming
over
to
the
beaches
they're
utilizing
the
same
system
from
the
north
end
all
the
way
down
to
the
border
with
st
john's
county,
but
we'll
put
it
on
the
calendar,
we'll
bring
something
back
in
october
of
2021
for
discussions
of
what
we
do
for
the
following
year's
parking
program.
J
Hey
mike,
I
would
just
I
would
just
say
that
I
concur
with
mayor
hoffman
on
keeping
things
the
same
this
year
as
far
as
the
the
dates
and
and
everything
for
now,.
H
You
know
whether
it's
a
sticker
or
something
that
some
of
us
can
use.
Those
of
us
who
who
have
that
issue.
I
feel,
like
you
know,
there's
there's
a
lot.
There's
there's
a
few
of
us
in
that
would
like
to
get
this
issue
at
least
looked
at,
and
you
know,
like
you
know,
if
we're
going
to
come
back
and
and
do
things
as
is
this
year,
given
us,
you
know,
six
nine
months
to
come
up
with
some
sort
of
solution
for
next
year
would
would
be,
would
be
great.
A
A
You
know
clearly,
there
may
be
some
companies
out
there
that
are
100
automated
with
people
entering
their
information
online
as
opposed
to
us
having
to
do
it
manually
at
the
police
department
in
the
spreadsheet.
As
you
heard,
the
chief
and
the
commander
say
so
clearly,
there
may
be
some
other
options
out
there
that
have
some
benefits
that
go
beyond
not
just
a
pricing
structure
or
the
ease
of
technology
for
the
person
to
use
in
the
field,
but
it
may
also
be
beneficial
to
us
and
the
residents
as
well.
A
K
Good
evening,
council,
can
everybody
hear
me
great?
Well,
I'm
excited
to
talk
tonight
and
I'm
assuming
a
lot
of
you
are
excited
as
well,
based
on
what
I've
heard
in
my
year
of
employment
here
so
tonight,
we're
just
looking
for
a
council
to
support
staff,
awarding
this
rfp
for
website
design
to
the
council
meeting
next
week
for
formal
consideration.
K
We
probably
started
the
process
about
six
months
ago
me
reaching
out
to
a
lot
of
other
cities
for
examples
of
their
rfps
for
new
websites
to
make
sure
we
were
going
in
the
right
direction
and
we
had
a
committee
of
staff
members
from
every
department
in
the
city
that
worked
on
that
rfp
for
quite
a
while
to
make
sure
that
we
were
getting
what
we
thought
would
go
towards
a
website
that
would
really
serve
the
city
the
best
and
we
came
up
with
a
a
pretty
solid
rfp.
K
I
think
I
don't
know
if
you've
looked
at
our
website
recently,
but
it
definitely
needs
some
improvement.
So
we
we
came
up
with
five
categories
that
we
graded.
Equally,
when
we
were
looking
for
vendors
and
categories
that
we
needed
the
vendors
to
tell
us
what
they
were
going
to
do
to
fix
problems
that
we
had
or
come
up
with,
no
ideas
that
would
serve
our
community
and
visitors.
Better.
So
came
up
with
five
categories
experience
with
local
government
communities.
K
We
want
obviously
wanted
whoever
we
were
working
with
to
be
familiar
with
what
it's
what's
important
to
municipal
governments.
Then
we
wanted
a
solid
set
of
features,
functionality
and
design.
So
you
know
there's
a
lot
of
functions
that
are
important
for
our
website
to
function
properly
and
we
wanted
it
to
look
good.
K
The
implementation
plan.
How
exactly
was
a
vendor
or
a
company
going
to
work
with
us
to
make
sure
that
something
that's
very
complex
is
rolled
out
smoothly
and
clearly
to
our
citizens.
K
K
So
you
know,
and
then,
if,
if
you
had
a
chance
to
read
the
rfp,
it
went,
it
got
really
specific
for
the
very
specific
things
that
we
were
looking
for,
but
I
think
generally,
what
we
hear
from
council
and
what
we
hear
from
the
community
is.
We
need
the
aesthetic
improved
of
the
website
big
time.
We
need
the
functionality
to
be
improved.
So
if
somebody
wants
to
know
who
to
call
for
the
paid
parking
program,
they
shouldn't
have
to
go
to
our
website
and
click
17
different
pages
to
find
who
to
call.
K
We
want
it
to
be
easy
for
staff
to
use.
You
know
we
should
be
able
to
onboard
somebody
and
it
we
wanted
it
to
be
a
easy
to
figure
out
system
to
quickly
update
but
to
also
update
and
make
it
look
good
in
the
future.
And
then
we
just
you
know,
wanted
it
to
be
a
website
that
the
city
could
be
proud
of
and
again
I
think
one
of
the
top
priorities
was
ada
compliance.
K
K
So
that
was
something
that
was
really
really
important
for
us
as
well,
so
we
launched
the
rfp
in
september,
we
sent
it
out
to
28
different
companies
as
well
as
launching
it
or
as
well
as
publishing
it.
On
our
website.
K
We
had
a
question
period
of
two
weeks
where
we
received
over
200
questions
from
vendors
that
we
had
to
answer
so
that
was
interesting,
and
then
we
received
20
proposals.
We
had
a
committee
of
six
city
staff
members
that
reviewed
all
the
proposals.
We
narrowed
it
down
to
three
and
then
had
presentations
from
each
of
those
three
vendors
and
then
had
another
meeting
with
that
same
committee
and
we
ended
up
choosing
civic
plus,
which
I
I
believe
you
have
access
to
their
proposal.
K
So
if
you
didn't
get
a
chance
to
look
at
it,
I
encourage
you
to
we're
really
excited
about
civic
plus
and
all
the
features
and
things
that
they
can
do
for
us,
and
I
think
it's
worth
noting
that
atlantic
beach,
neptune
beach
and
st
augustine
all
use
civic
plus
and
we've
heard
good
things
from
all
of
them.
E
I
just
want
to
say
jacob
it's
nice
to
see
your
face
and
not
just
hear
your
voice
on
these
zoom
calls.
So
thank
you
for
this
work.
It's
a
huge
undertaking,
even
just
the
rfp
process
and
a
municipal
website
is
really
complicated.
So
I
know
that
there
was
a
lot
that
went
into
this.
I
did
look
at
the
proposal
and
at
their
some
of
the
recommended
city
websites
that
they've
done
and
they
didn't
even
have
neptune
in
atlantic
beach
on
there.
E
So
I
didn't
even
know
that
until
now-
but
I
looked
at-
I
think
st
augustine
and
port
orange-
and
I
mean
cities
are
pretty
much.
You
know
the
same
basic
things,
and
so
you
can
see
a
lot
of
similarities
in
how
they
they
lay
out
their
their
websites.
But
I
think
what
I
was
most
impressed
by
was
that
it's
a
little
more
interactive
than
a
normal
website.
Normally
websites
just
push
out
information,
but
they
are
actually.
E
You
can
set
up
an
account,
so
you
can
get
certain
alerts
when
you
know
certain
meeting
agendas
are
posted.
I
also
see
that
there's
some
opportunities
to
potentially
consolidate
some
services
like
they
have
emergency
alert
functions.
So
do
we
feel
like
we
might
be
able
to
consolidate
a
couple
different
things
that
we're
doing
with
through
other
servers
or
providers.
K
I
don't
know
if
I
can
answer
officially,
but
I
think
that
is
one
of
the
huge
pros
of
civic
plus
that
they
have
a
huge
suite
of
products
other
than
just
their
website
services.
So
we're
also
going
to
look
at
be
looking
at
their
clerking
service
for
the
clerk's
office
and
putting
out
council
agendas.
K
K
E
Well,
that's
nice
that
we
can
add
those
things
on
once
we
get
used
to,
or
once
we
get,
the
heavy
lift
of
getting
the
website
updated.
The
ada
compliance
was
also
huge.
E
I
checked
out
our
website
and
I
won't
say
it
out
loud
on
a
recorded
briefing,
but
so
that's
going
to
be
a
huge,
huge
improvement
and-
and
I
would
say
you
know
it's
not
as
as
massive
and
undertaking
as
the
erp
project,
but
the
website's
only
going
to
be
as
good,
and
these
tools
are
only
going
to
be
as
good
as
as
how
we
use
them.
E
So
I
hope
that
once
we
do
make
this
decision,
it's
a
big
investment
that
we
that
we
use
what's
offered
to
us
and
and
what
we're
paying
for
quite
frankly,
so
for
the
betterment
for
the
ease
of
the
staff
for
the
constituents
for
the
council,
everybody
who's
involved
in
any
any
city
function.
This
should
be
a
benefit,
and
I.
K
Think
we'll
probably
hit
on
this
more
in
the
formal
consideration
but
another
one
of
the
big
reasons
that
we're
asking
for
approval
for
civic
plus
is
because
of
their.
We
felt
like
their
rollout
plan,
was
really
my
only
problem
with
it
is,
I
think
it's
too
short
we'll
need
more
time,
but
they
have
really
great
continuing
education
services
and
you
know
they're
not
just
gonna
dump
the
website
in
our
lap
and
leave.
So
I
think,
they'll
be
a
a
constant
support.
K
D
A
So
no
other
questions
for
jacob
well,
counselor
stokes,.
H
So
it's
not
a
a
huge
cost
in
in
terms
of
things,
but
have
we
identified
where
the
first
year
costs
are
because
I'm
sure
that's
is
it
in
our
technology
budget.
At
this
current
moment,.
K
Yep,
I
think
we
had
budgeted
50
000
for
the
project
and
I
think
the
proposal,
including
the
first
year
fees,
came
in
at
around
48
000..
So
when
we
bring
it
for
formal
consideration,
the
first
time
and
karen,
he
can
correct
me
if
I'm
wrong,
we'll
be
asking
for
permission
to
negotiate
the
contract
and
then
we'll
bring
it
ahead.
We'll
bring
the
negotiated
contract
to
council
at
the
next
meeting.
K
J
That's
correct
and
I
did
want
to
point
out
too:
we
will
be
bringing
it
to
you
all
for
consideration
to
award
the
rfp
that
would
be
next
tuesday,
the
19th
and
to
authorization
to
negotiate
a
contract.
At
that
point,
we
will
be
talking
about
some
of
those
optional
services
that
we
did
receive.
We
included
in
the
rfp
as
optional
and
received
pricing
on
such
as
agenda
management
and
potentially
public
records
management,
those
sorts
of
things,
so
we
will
be
negotiating
those
among
staff
and
then
bringing
the
contract
back
to
you
all
for
final
approval.
J
I
have
a
question
if
and
when
we
do
decide
to
move
forward
with
this.
Is
the
website
going
to
be
down
when
it's
being
revamped?
No,
no.
No!
The
the
live
website
will
continue
running
that
will
run
parallel
during
the
implementation
until
the
new
one
is
ready
to
launch
perfect.
J
I
would
just
like
to
add
thank
you
jacob
for
all
your
work
on
this
michael
mike
will
he'll
confirm
that
this
is
something
I've
been
talking
to
mike
about
for
quite
some
time,
and
so
I'm
glad
to
see
that
we're
finally
going
to
be
moving
forward
with
this.
Thank
you
so
much.
A
In
particular.
To
give
you
a
bit
of
an
example,
there's
currently,
a
very
small
eight
by
five,
I
believe,
is
the
dimensions
very
small,
eight
by
five
parcel
that
is
being
requested
to
rejoin
back
to
its
originating
parcel
east
of
a1a
and,
unfortunately,
the
way
the
policy
is
currently
written.
The
city
can't
do
that.
The
city
would
have
to
take
that
parcel
and
go
to
auction,
and
someone
could
obviously
buy
it
and
start
treating
it
as
a
spike
strip
for
the
remainder
of
the
property.
A
A
That's
on
the
south
end
of
horn
court,
just
north
of
riptide
and
the
city
also
has
five
parcels
on
sunshine
court
which
have
been
vacant
for
about
the
past
four
or
five
years,
even
though
they
are
ready
to
be
developed
on
and
we'd
like
to
talk
to
council
at
a
future
time
about
what
conditions
we
would
put
on
the
sale
of
those
properties
and
how
we
should
dispose
of
them.
Should
we
dispose
of
them
in
bulk,
should
we
dispose
of
them
individually?
A
Should
we
instill
clawback
provisions
that,
if
they're
not
developed
for
residential
housing
within
a
certain
period
of
time
that
we
take
those
properties
back
at
the
same
price
with
which
we
sold
them?
So
I
just
wanted
to
give
you
all
the
heads
up
that
that'll
be
on
the
next
council
meeting
when
you
receive
the
agenda.
Packets
and
you've
had
a
chance
to
look
at
that.
A
One
page
policy
that
we've
written
up-
if
you
have
any
questions,
please
feel
free
to
reach
out
to
me,
I'm
trying
to
keep
things
moving
with
regards
to
the
the
issue
of
real
estate
with
regards
to
the
city,
and
I
I
think
that
that's
the
best
way
we
can
keep
doing
it
going
forward.
A
The
next
thing
I'd
like
to
talk
to
you
about
is
with
regards
to
vaccines.
I
believe
that
each
of
you,
as
council
members,
have
probably
seen
or
may
even
have
been
individually
contacted
by
seniors
within
our
community.
A
A
We've
had
jacob
board
prepare
a
press
statement
that
we're
planning
on
putting
out
to
our
website
social
media
that
basically
speaks
on
behalf
of
all
three
beach
communities.
That
basically
says
we're
not
in
charge
of
the
vaccinations.
A
Obviously,
if
council
wanted
to
do
anything
more
than
this,
we
could
but
again
the
the
actual
application
of
vaccines
is
outside
of
our
control,
that's
being
controlled
by
the
health
department,
and
with
that
I
think,
we'd
open
it
up
for
any
conversation
that
you'd
want
to
have
as
to
what
else
we
do
as
an
organization
going
forward.
J
A
J
Screen
I
was
in
contact
with
pueblo
towers,
and
the
lady
told
me
walgreens
on
beach
and
third
is
getting
vaccines,
but
it's
only
for
the
potwood
tower
residents.
J
She
said
she
was
going
to
email
me
and
let
me
know
when
they
do
when
they
come
in
and
there's
another
briefly
talked
to
worried
our
council
member
rory
diamond
about
having
a
area
at
the
beaches,
and
he
said
he
was
just
working
on
it
and
he's
doing
his
best.
That's
that's
all
I
have
on
my
for
the
vaccines.
E
I
mean
just
I'm
sure
everyone
can
appreciate
that
this
is
a
really
complicated
process
and
it's
going
through
a
couple
of
different
ways.
The
hospitals
have
been
have
been
given
certain
allotments
and
even
mike,
and
I
do
a
call
weekly
with
beaches
baptist
and
they're.
Not
even
the
beaches
baptist
hospital
is
not
even
a
site
for
for
vaccines
at
this
time,
even
for
their
own
constituencies.
E
So
I
think
that
what
if
we
can
all
and
that's
why
I
wanted
this
statement
to
be
put
together
so
that
we
could
all
be
consistent
in
messaging.
In
that
really,
the
only
thing
that
I
can
see
us
helping
with
is
potentially
providing
a
location
and
and
getting
the
word
out
if
there
were
a
beaches,
location
and
then
advocating
on
the
back
end.
If,
if
that
becomes
an
opportunity,
but
right
now
the
supply
is,
is
inconsistent.
E
It
goes
week
by
week
to
how
much
each
of
the
locations
that
are
currently
operating
will
even
get
so
we're
just
in
a
in
a
lot
of
a
wait
and
see.
So
I
think
the
main
thing
is
if
we
can
all
just
kind
of
be
consistent
in
the
information
that
we're
pushing
out
and
just
encourage
patients
and
it
and
most
of
all,
encourage
people
just
to
continue
to
be
to
be
vigilant
in
terms
of
social
distancing
and
mass
squaring
and
all
that
good
stuff.
A
Any
other
thoughts
from
council
on
this
topic.
Obviously
we
can
relay
more
information
as
we
get
it,
but,
like
the
mayor
indicated
right
now,
we've
not
heard
anything
with
regards
to
a
vaccination
site
on
the
beaches,
let
alone
in
jacks
beach,
and
even
our
health
care
for
our
local
health
care
provider
doesn't
have
up-to-date
information
either
or
information
that
shows
a
continuous
stream
of
vaccines
coming
into
the
area.
J
Hey
mike,
I
do
have
a
question.
I
have
heard
some
people
that
are
going
to
mayo
clinic
to
get
vaccines
and
I
don't
know
if
that's
maybe
because
they
have
primary
care
providers
there
and
maybe
that's
how
they're
doing
that.
But
I
didn't
know
if
that
was
something
we
could
try
to
see
if
we
could
get
some
information
to
see.
If,
if
there's
a
public
option
there
does
anybody
know.
A
The
only
public
options
that
I've
heard
of
so
far
are
the
ones
that
you
see
in
this
briefing
that
we
put
out
or
that
we're
getting
ready
to
put
out
and
just
the
fact
that
beech's
baptist
indicated
their
short-term
plan
is
not
to
have
the
beaches
baptist
hospital,
be
a
vaccine
vaccination
site.
For
those
of
you
on
the
call.
You
may
recall
that
each
of
the
different
vaccines
that
are
out
there
have
two
different
refrigeration
requirements.
E
I
don't
at
this
point
I
haven't
heard
of
any
of
the
hospitals
being
a
public
option,
but
I
think
that
it
sounded
like
that's
the
ultimate
goal
once
their
employees
and
their
patients
and
their
you
know
their
with
mayo.
Their
regular
patients
are
vaccinated,
that
that
would
be
the
next
step
once
they
get
to
that
point,
but
I
don't
think
other
than
maybe
uf
health.
I
don't
think
that
any
of
the
other
hospitals
have
have
gone
to
to
a
public.
At
this
point,.
H
Mike
real
quick,
can
we
just
make
sure
that
we
get
a
copy
of
that
statement
as
soon
as
you're,
ready
to
put
it
out
and,
and
that
way
those
of
us
on
social
media
and
stuff
can
go
ahead
and
get
it
out
so
that
there
can
be
a
lot
of
sharing,
because
I
know
we're
all
getting
quest
fielding
questions
on
that.
A
I
I
know
jacob
can
hear
us
because
he's
still
on
the
call
once
we
have
this
finalized
and
we're
ready
to
go
to
print,
if
you
can,
please
also
distribute
that
to
all
of
the
council.
That
would
be
appreciated.
K
Yep
I'll
send
it
out,
and
I
think
what
would
make
the
most
sense
if
you
know,
depending
on
your
social
media
preferences,
would
be
to
to
re-share
what
the
city
of
jacksonville
beach
page
shares.
If,
if
you're
open
to
that,.
K
I
A
Sounds
good
well
with
that
being
said,
thank
you
all
for
attending
tonight's
briefing,
a
reminder
we
have
a
council
meeting
in
person
next
tuesday
on
the
19th,
because
monday
is
a
holiday
so
for
the
public
that
might
be
watching
or
watching
this
at
a
later
time.
That
meeting
will
start
on
tuesday
at
6
00
pm
in
the
city,
council
chambers,
we'll
see.