►
Description
Minneapolis Public Safety & Emergency Management Committee Meeting
https://lims.minneapolismn.gov
A
Good
morning,
everyone
welcome
to
the
regularly
scheduled
public
safety
and
emergency
management
committee.
Today
is
Wednesday
September,
18,
2019
and
I
am
joined
by
the
councilmembers,
who
are
part
of
this
committee.
Councilmember
Jeremiah,
Ellison,
councilmembers,
Steve,
Fletcher,
council,
member
lenay,
Palmisano
and
I
am
Alondra
Cano
and
together
we
are
a
quorum
of
the
committee
and
therefore
can
conduct
the
business
before
us.
Today
we
have
the
agenda
before
us
with
seven
items
and
item
number.
A
Do
we
have
any
questions
in
the
agenda
before
we
adopt
it?
Seeing
no
questions
all
those
in
favor
of
depth,
adopting
the
agenda?
Please
say:
aye
aye
and
let's
begin
with
our
public
comment
period.
So
anybody
that
is
here
to
share
comments
with
the
committee
is
more
than
welcome
to
come
forward
and
state
your
name
and
your
address
and
your
thoughts.
A
Since
we
don't
have
anybody
here
for
a
public
comment
period,
we
shall
have
receive
and
file
all
those
in
favor.
Please
say
aye
aye
and
for
the
consent
we
have
item
number
two,
which
is
a
Minnesota
Department
of
Public
Safety
grant
for
a
DWI
officer.
Item
number
three:
is
an
HIDTA
program
grant
for
participation
on
the
HIDTA
regional
task
force.
Item
number
four
under
consent
is
a
University
of
Minnesota
good
neighbor
fund
grant
for
crime
and
safety
awareness
and
item
number.
A
So
this
is
for
background
information
for
our
colleagues
here,
and
so
this
is
a
simple
status
update.
We
understand
the
work
is
still
ongoing
and
we'd
love
to
hear
from
staff
about
what's
been
the
process
so
far,
what
have
been
some
preliminary
findings
and
what
we
anticipate
the
future
of
this
workgroup
will
look
like
take
it
away.
B
Great
thank
you
morning,
chair
cano,
councilmembers,
I'm,
Andrea,
Larsen,
director
of
strategic
management
in
the
coordinators
office,
so
I
will
be
briefly
presenting
an
update
on
the
workgroup.
The
workgroup
prappas
purpose
excuse
me
is
more
broad,
but
there
are
important
pillars
of
information
that
will
help
us
all
interpret
the
workgroup
findings
better.
One
of
those
pillars
is
around
better
understanding,
9-1-1
and
pd
data,
which
we'll
do
at
a
study
session
currently
planned
for
October
10,
and
another
critical
aspect
of
this
work
to
understand
is
how
our
9-1-1
response
system
works.
B
Thank
you
for
handing
out
a
full
staff
direction.
I
took
the
sort
of
a
main
highlight
from
it,
which
is
that
the
worker
was
formed
to
essentially
address
and
look
at
all
of
the
911
calls
that
come
into
the
city,
the
many
aspects
of
how
we
respond
and
new
ideas
to
leverage
current
or
new
resources.
In
and
out
of
the
city
differently,
the
workgroup
is
made
up
of
staff
from
MPD
fire
health,
the
attorney's
office
IT,
as
well
as
six
community
members.
B
As
a
group,
our
deliverable
is
to
provide
a
set
of
recommendations
and
potential
risks,
benefits
and
trade-offs
to
the
council.
Well,
we're
striving
for
consensus.
We
will
plan
to
provide
alternative
perspectives
on
recommendations
if
there
are
any
to
ensure
that
all
perspectives
are
represented.
In
our
final
recommendations,.
B
The
workgroup
is
structured
such
that
we
have
four
meetings.
The
first
was
in
August
and
looked
at
data
really
in
depth,
and
that
data
was
then
used
to
generate
ideas.
We
received
over
50
ideas,
which
was
great
in
the
second
meeting.
We
took
those
ideas
and
ranked
them
based
on
a
set
of
criteria
to
identify
which
ones
we
wanted
to
move
forward
in
to
the
vetting
phase,
and
we
are
currently
in
the
vetting
phase,
where
we're
looking
at
potential
legal
financial
time,
and/or
personnel
implications
for
the
city
based
on
the
selected
ideas.
B
B
After
the
third
meeting,
we
will
have
a
second
round
of
a
vetting
if
new
or
alternative
ideas
arise,
and
then,
during
the
fourth
meeting,
we
will
finalize
our
recommendations
at
the
fourth
meeting.
We'll
also
have
a
discussion
about
how
we
want
to
handle
the
ideas
that
did
not
move
forward
into
vetting
for
this
year,
because
actually
it
was
a
really
great
list.
It
was
a
function
of
being
able
to
really
dig
in
and
do
good
analysis
on
a
smaller
set
of
ideas.
B
The
next
step,
so
as
I
mentioned,
we
are
in
the
phase
of
internal
vetting
and,
as
I
have
been
doing,
I
can
continue
to
share
the
outcomes
of
each
meeting
with
you,
so
you're
a
prized
of
the
progress
following
the
milestones
after
each
meeting
I
just
like
to
pause
here
to
thank
the
workgroup
members
for
their
commitment
and
openness
to
this
process.
I'm,
especially
the
community
members
who
are
volunteering
their
time.
B
A
Thank
you
for
that
overview
and
again
this
is
a
status
report
on
the
process
and
so
I
wanted
to
note
before
we
dive
into
questions
or
comments
that
we
have
been
joined
by
council
members,
Andrea
Jenkins
and
Philippe
Cunningham
I'll
open
up
the
floor
to
comments.
Questions
concerns
councilmember
Cunningham.
Thank.
C
B
Since
it's
a
worker
but
not
an
appointed
board
and
Commission,
the
process
was
to
solicit
public
public
applications.
We
had
to
open
the
application
process
twice
and
then
council,
member
Johnson,
the
council
had
three
selections
and
the
mayor
had
three
selections,
and
so
the
mayor's
office
made
their
selections
in
council
member
Johnson
made
the
other
three
selections
and
discussions
with
other
council
members.
I
would
have
to
go
back
and
check
which
wards
the
community
members
represent
and
can
confirm
that
with
you,
I'd.
A
Can
you
talk
to
me
a
little
bit
more
about
what
you
anticipate
will
be
the
final
presentation
in
November,
whether
you
think
it'll
happen
before
the
budget
or
I
know
it
says
kind
of
like
November
ish?
That
gets
us
really
close
to
the
first
set
of
budget
hearings.
So
is
this
a
date
you're
hoping
to
finalize
yeah.
B
So
we,
the
final
work
group
meeting,
is
November
8th
and
the
following.
The
first
public
safety
committee
meeting
after
the
fourth
meeting
is
November
13th,
and
so
my
goal
would
be
to
have
our
recommendations
well
enough,
set
that
we
can
present
those
at
the
13th
meeting.
If,
for
some
reason,
the
work
group
is
really
working
through
some
things,
we
have
to
do
some
additional
research,
then
we
would
be
looking
at
the
later
public
safety
committee
meeting
and,
of
course,
you
know
at
your
discretion
we
could
find
you
know
bring.
B
A
And
then
I
saw
a
note
here
in
the
staff
direction
about
calls
that
must
by
state
law
or
other
legal
requirements,
be
responded
to
by
post
P
OST
forcement
officers
I'm
curious.
If
you
can
shed
any
light
on
the
conversation
that
the
workgroup
has
had
around
that,
if
that
seems
to
be
a
pretty
substantial
amount
of
calls
that
need
to
be
responded
to
in
that
manner.
If
there's
actually
much
more
flexibility
than
we
would
anticipate,
yeah.
D
Madam
chair
members
of
the
committee
there
there
are
certain
categories
of
calls
that
require
a
peace
officer
response
such
as
domestic
abuse,
calls
where
an
arrest
might
have
to
be
made
any
any
call
could
result
in
an
arrest.
A
peace
officer
needs
to
go.
Do
that
a
large
category
of
domestic
abuse
calls
require
a
police
report,
and
so
our
domestic
abuse
team
in
the
City
Attorney's
Office
think
it
would
be
highly
problematic
to
not
have
a
police
officer
go.
Do
that.
A
D
Larger
categories
of
calls
that
we
respond
to
or
the
MPD
response
to,
such
as
any
call
that
would
require
a
code
or
a
code.
Three
Rapid,
Response
police
officer
has
to
do
that.
Anytime,
anybody's
gonna
get
arrested
or
a
warrant
needs
to
be
served.
You
know
the
state
statutes,
aren't
they
don't
present
a
long
list
of
things
that
a
peace
officer
must
respond
to,
but
it's
kind
of
the
broader
categories
of
you
know
if
a
weapon
is
involved.
Of
course,
a
peace
officer
would
only
a
peace
officer
would
be
dispatched
to
that.
D
But
there
are
broad
categories
of
911
call
such
as
anything.
That
would
just
require
a
report.
You
know,
for
instance,
a
non
injury
vehicle
accident
things
like
that.
We
already
do
some
of
that
as
a
city
with
regards
to
parking
issues,
and
things
like
that.
You
know
the
large,
vigorous
traffic
control
unit
responds
to
all
parking
issues.
Things
like
that,
but
anyway,
there's
there
are
some
categories
of
calls
that
a
peace
officer
must
respond
to.
A
And
so
your
response
makes
me
think
about
what
is
the
process
that
the
9-1-1
dispatchers
are
using
to
sort
out
when
a
peace
officer
is
required
by
law
to
a
I
guess
respond,
and
not
so
it'll
be
interesting
to
hear
more
about
that
in
November.
So
thank
you
for
your
response.
I'm
gonna
make
a
note
here
then
that
our
goal
is
the
Wednesday
November
13th
PSIM
meeting.
A
E
B
B
E
Can
you
speak
a
little
bit
to
what
has
taken
this
process
so
long?
I
think
that
some
of
it
was
on
our
end
and
that's
useful
to
know
as
to
how
we
come
up
with
staff
directions.
I
mean
one
thing
is
that
maybe
this
shouldn't
be
part
of
a
budget
process
when
there's
no
money
attached
when
this
is
just
something
you
know
just
for
colleagues,
an
open
question
that
if,
if
there
are
staff
directions
like
this,
maybe
they
should
not
just
be
rushed
in
at
the
end
of
a
budget
process
every
year.
E
B
So
we
started
the
process.
The
the
staff
direction
was
passed
at
the
end
of
December
and
we
started
the
process
of
drafting
the
application
in
March
we
posted
twice
between
March
and
then
or
we
opened
it
in
May.
We
did
not
receive
a
large
enough
number
of
applications,
meaning
fewer
than
what
the
staff
Direction
had
asked
for,
and
so
we
reopened
it
again
in
May,
we
closed
it
and
the
end
of
May.
It
went
to
the
mayor
and
council
for
selections.
B
Those
were
completed
by
like
the
third
week
of
July
and
then
within
three
weeks
of
the
selection.
We
had
our
first
meeting.
The
timing
for
the
meetings
is
to
ensure
that
we
have
appropriate
time
between
meetings
to
do
analysis
and
work
both
by
staff
and
community
members
in
preparation
for
each
of
the
meetings.
So
there's
a
significant
amount
of
work
that
happens
between
each
meeting
by
myself
and
other
staff
and
by
community
members,
thinking
of
inviting
ideas
and
doing
research
and
assessing
data
etc.
B
E
A
B
A
So
it's
a
it's
a
new
thing
for
many
of
us
here,
even
though
this
committee's
almost
been
running
for
two
years
now,
so
it's
both
an
exciting
opportunity
and
an
opportunity
to
really
get
our
hands
around
how
our
9-1-1
department
handles
the
9-1-1
call
system,
and
so
this
is
going
to
be
a
primer.
We
don't
expect
to
be
diving
into
many
many
details
here
or
things
like
a
10-year
comparative
analysis
of
all
the
9-1-1
calls
that
have
come
in
to
minneapolis.
That's
not
what
this
session
is
going
to
be
about.
A
That's
going
to
happen
at
the
study
group
and
I
wanted
to
mention
that
our
director
here,
Cathy
Hughes,
as
has
been
with
the
city
for
maybe
two
months
or
so
so
we're
both
gonna,
see
you
lead
today,
but
also
you're,
probably
going
to
learn
about
how
the
council
manages
these
presentations
and
invitations
for
staff
members
to
come
forward.
So
without
further
ado,
please
go
ahead
and
get
started
good.
F
Morning,
good
morning,
Council,
Chair,
Connell
and
councilmembers,
my
name
is
Cathy
Hughes
I
am
the
director
of
emergency
communications
today,
I'm
going
to
give
you
an
overview
of
what
emergency
communications
is
and
what
we
do
so,
who
are
we?
We
are
the
link
between
the
public
safety
or
the
public
and
the
emergency
responders.
F
Currently
we
have
61
dispatchers.
We
are
in
the
process
right
now
of
actively
hiring
to
get
our
numbers
up
to
69.
That
is
what
we
are
slotted
for
for
dispatchers
and
we
have
one
Operations,
Manager
Janelle
Harris
who's.
Here
with
me.
Today
we
have
a
training
and
quality
assurance
manager.
We
have
one
training
and
quality
assurance
specialist.
F
We
have
eight
nine
one,
one
supervisors
and
we
are
currently
working
on
the
hiring
process
to
hire
one
more
and
we
have
three
admin
staff
and
we're
in
the
process
of
hiring
one
more
to
get
our
numbers
up
to
85,
which
would
meet
our
which
we
are
authorized
for.
So
our
overall
budget
is
a
little
over
ten
million
ten
million
three
hundred
and
twenty
eight
thousand
four
hundred
and
eighty
one,
and
this
would
all
meet
our
staffing
needs.
F
The
next
slide
shows
our
org
chart.
It
outlines
what
I
just
define
with
numbers.
So
currently
we
staff
our
Center
to
meet
the
service
level
needs
so
depending
on
the
day.
If
there's
a
big
event
or
a
large
scale,
anything
in
the
city,
we
would
staff
up
our
dispatchers.
They
all
work
10-hour
shifts
right
now.
We
have
three
main
shifts
a
days
middle
and
night
shift,
and
then
we
have
to
power
shifts
that
balance
the
main
core
chefs.
F
F
418
thousand
of
those
were
nine
hundred
and
a
hundred
and
forty
two
thousand
were
the
10
digit
calls
that
I
referred
to
her.
The
admin
calls
we
also
dispatched
for
police
and
fire,
and
we
provide
EMS
resources,
so
the
9-1-1
call
flow.
What
that
means
is
a
9-1-1
call
comes
in
its
received
at
the
center,
its
answered
by
a
dispatcher,
and
then
the
caller
information
and
call
details
are
entered
into
our
cad
system
and
our
cad
system
is
our
computer-aided
dispatch
system.
F
F
So
Minneapolis
has
a
diverse
culture
and
we
use
a
language
line
interpretation
service
to
assist
the
community
when
calling
9-1-1,
I
have
stats
from
2017
that
show
over
4300
calls
required
the
use
of
the
language
line.
Interpretation
service,
it's
a
very
good
service
and
we've
had
very
good
luck
with
it.
F
So
I
want
to
outline
what
a
piece
F
is.
You
may
hear
this
in
language
about
dispatch
centers.
So
a
piece
app
is
a
public
safety
answering
point
and
it's
they're
responsible
for
receiving
and
answering
9-1-1
calls
in
the
city
of
minneapolis.
There's
m
ECC
is
a
piece
at
the
University
of
Minnesota
has
a
piece
F
and
then
there's
two
secondary
piece
ups,
which
is
Hennepin
EMS
and
North
memorial
ambulance.
F
So
technology
9-1-1
changes
with
technology
and
right
now
it's
in
the
up
mode
for
what's
next
in
1990,
less
than
10
percent
of
calls
were
wireless,
meaning
on
a
cell
phone
today,
85%
of
9-1-1
calls
are
wireless,
so
quite
a
difference.
Moving
forward
next
generation,
9
1
1,
is
the
focus
it's
the
future.
So
next
gen
9
1
1,
is
a
digital
or
that
Internet
Protocol,
the
IP
based
service.
It
uses
the
9-1-1
network
to
push
more
information
data
through
the
9-1-1
service.
F
Right
now
we
are
using
text
to
9
1,
which
was
introduced
December
of
2017
in
the
state
of
Minnesota
data
and
video
will
be
coming
in
the
future.
That
is
a
state-run
project
and
they
help
all
the
regions
within
the
state
to
implement
and
get
resources
available
to
put
into
play.
It
will
be
nice
once
video
and
data
text
more
can
get
received
by
a
dispatcher.
You
know
real-time
video
can
get
sent
out
to
first
responders
immediately
so
which
will
help
in
the
process
our
facility,
so
our
facilities
in
the
basement
of
City
Hall.
F
F
So
this
is
a
picture
of
our
operations
floor.
It
doesn't
show
the
dispatch
areas.
Those
are
two
separate
areas,
but
this
is
where
the
call
taking
the
immediate
call
comes
in
you
all
are
very
welcome
to
come
down
and
sit.
You
can
listen
to
calls
anytime,
you
want,
we
would
love
to
have
you
come
visit,
the
nine
one
one
dispatcher
work
station.
F
It
shows
multiple
computer
systems
that
they
have
to
learn
and
be
fluid
to
use
right
now
they
have
the
CAD
equipment
which
I
defined
it's
the
computer
that
allows
the
dispatcher
to
talk
to
the
first
responder,
the
officer
firefighter
EMS
Moberly
in
their
MDC's.
We
also
have
a
computerized
phone
system.
F
Minneapolis
is
on
a
shared
consolidated
phone
system,
which
means
we
share
a
911
phone
system
with
four
other
agencies
in
the
in
the
metro.
So
we
share
it
with
Hennepin
County,
Edina,
Hennepin,
EMS
and
Allina,
and
the
benefits
of
having
a
consolidated
phone
system
is
the
cost,
the
resources
we
all
share,
the
money
portion
of
it,
and
we
are,
we
are
given
things
we
probably
couldn't
afford
on
our
own.
It's
the
new
thing
in
the
nation.
We
actually
were
very
excited
to
be
a
part
of
this.
F
We
also
have
an
800
megahertz
radio
computer
and
they
have
a
city
computer
which
they
have
access
to
their
internet
and
email
all
on
their
consoles
9-1-1.
We
we
hire
everybody
as
a
dispatcher,
but
when
they
come
in
they're
trained
for
call
taking
first,
that
gives
them
the
customer
service
piece.
How
to
answer
a
call:
how
to
ask
questions
the
computer
skills
call
processing.
How
do
you
process
a
call
and
the
geography
piece?
F
So
our
call
takers
take
up
to
five
hundred
and
sixty
hours
of
training,
but
that
also
includes
the
one-on-one
coaching
they
receive
it
averages
out
to
about
seventy
days,
just
for
the
call
taking
piece
they
then
move
on
to
dispatcher
training,
which
is
divided
between
police
and
fire.
They
start
with
police
that
has
a
bit
of
a
longer
timeframe
to
train
they
get
about
four
hundred
and
forty
hours
of
additional
training
on
top
of
their
call
taker
training
and
for
fire
they
get
a
hundred
and
thirty
extra
hours.
F
Total
training
is
about
four
and
a
half
months
so
moving
forward.
We
are
continuing
to
improve
communication
with
Minneapolis
police
and
fire
departments,
and
we
are
working
with
all
stakeholders
and
partners
to
update
processes.
I
feel
we
have
a
great
chance
to
look
into
the
city
trends
and
calls
for
service
and
determine
you
know,
industry
best
practice
and
how
that
will
work
for
us
as
a
city.
A
F
G
Council,
council,
chair
and
council
members,
thank
you.
We
do
have
bilingual
staff,
mostly
they
Spanish
sorry
about
that,
but
we
do
not
have
staff
that
are
certified
interpreters
to
my
knowledge.
So
that's
why
we
contract
with
language
line.
Another
concern
is
that,
depending
on
who
answers
the
call
at
any
one
time
calls
aren't
necessarily
chosen
by
the
dispatchers
that
are
starting
at
the
call
taking
positions
they're
delivered,
so
there's
no
guarantee
that
the
call
the
caller
is
being
delivered
to
somebody
who
is
interpreter
certified
to
speak
that
language.
A
What
can
you
talk
to
me
kind
of
walk
me
through
what
the
process
looks
like
if,
if
a
caller
calls
911
and
they
only
speak
Spanish,
for
example,
what
what
is
the
interaction
between
the
two
people
at
that
point
and
by
when
does
it
get
to
an
actual
person
that
can
connect
with
them
in
a
different
language?
Our.
G
Staff
are
extremely
talented
immediately,
recognizing
that
this
is
a
caller
that
they
were
going
to
need
interpreter
services
with
they'll
generally
very
quickly
get
language
line
on
the
phone.
In
the
meantime,
those
that
have
picked
up
some
different
languages
than
their
primary
language
can
they've
become
very
adept
at
at
least
recognizing
key
terms
like
fire
or
emergency,
and
then
they're
pretty
good
at
just
trying
to
get
an
address
out
of
them.
While
they're
waiting
for
the
connection
with
language
line
to
take
place.
G
Once
language
land
is
on
the
phone,
they
can
assist
with
identifying
what
language
is
being
spoken.
If
we
aren't
sure
right
away,
our
staff
also
are
pretty
good
at
kind
of
gleaning,
which
language
is
coming
in
using
some
terms
that
they've
picked
up
along
the
way
to
identify
what
language
is
being
spoken
in
is.
A
F
A
F
A
A
F
The
call
takers
role
is
to
get
as
much
information
as
possible
in
the
briefest
amount
of
time,
so
they
gather
as
much
information
in
order
to
push
the
information
while
they
stay
on
the
call
to
the
dispatcher
as
long
as
they
can
get
enough
information
for
the
dispatcher
to
determine
what
resources
are
needed.
That's
the
first
goal.
F
Excuse
me:
what
is
Pro
QA
right?
We
used
to
have
Pro
QA,
which
is
a
dispatch
protocol
system
where
there
is
an
actual
script,
where
the
call
taker
has
to
read
questions
the
problem
with
Pro
QA.
Was
it
didn't
integrate
with
our
CAD
system
and
it
delayed
calls
delayed
response
time
and
it
just
didn't
meet
the
needs
of
the
city.
We
are
eliminating
Pro
QA
and
that
will
be
effective,
October
31st.
F
So
currently
our
dispatchers
are
trained
in
order
to
answer
calls
and
to
ask
questions
they're
very
good
at
what
they
do
and
they
do
this
day
after
day
after
day,
so
they're.
So
they
do
ask
the
correct
questions
on
their
own.
That's
where
their
training
comes
in
once
they
get
that
information,
then
the
dispatcher
handles
it.
Okay
and.
A
F
F
H
Thank
You
Jerry
I
mostly
wanted
to
say,
welcome.
This
is
your
first
time
here
at
the
committee
and,
and
you
know
obviously
I
think
a
lot
of
times
we're
looking
at
as
we
get
deeper
into
the
data
later
on,
but
will
will
point
to
the
areas
for
improvement
and
the
things
that
we
want
to
work
on.
But
I
I
want
your
team
to
hear
how
much
we
appreciate
their
work
and
how
much
we
know
how
challenging
it
is
to
hear
people
in
distress
for
your
whole
shift
and
to
you
know,
manage
that
process.
H
I
think
that
can
be
really
tough
work
and
we're
just
really
appreciate
the
work
that
your
team
does
and
I
wanted,
to
give
you
a
chance
to
brag
a
little
bit.
What's
what's
something
you've
been
here
a
couple
months
now
so
you've
seen
what
we're
good
at
and
what
we're
not
as
good
at
and
where
we
need
to
improve.
What's
something
we're
good
at
that
that
we
should
be
bragging
about?
What's
one
of
the
things
that
Minneapolis
901
does
well
thank.
F
You
for
those
comments,
councilmember
Fletcher
I,
truly
want
to
I'm
very
thankful
that
I'm
here
I'm
very
excited
to
be
in
this
position.
The
staff
at
M
ECC
are
wonderful,
I
feel
we
have
the
best
dispatchers
in
the
state,
but
you
always
want
to
brag
about
your
own
Center
I
feel
our
dispatchers
are
solid.
They
care
they
take
the
time
to
listen
to
the
caller,
which
is
so
important
to
get
the
proper
information
and
proper
responses.
E
You,
madam
chair,
to
this
point,
the
third
square
here
of
how
a
dispatcher
assigns
the
call
to
an
appropriate
precinct
squad
I'm
curious,
if
not
a
little
bit
embarrassed
that
I
don't
know
this
already,
but
part
police
get
dispatched
by
location.
Only
in
terms
of
where
the
call
came
in
from
or
also
by
type
of
call
I
guess
are
they
power?
E
G
You're,
correct
it's
by
a
location
and
then
it's
also
by
type
of
call.
So
we
do
have
guidance
for
our
dispatchers
and
our
call
takers
as
their
processing
calls
based
on
the
nature
of
the
call
they're
given
guidance
on
who
would
be
assigned
to
that
call
as
well.
And
if
it's
a
call
that
is
on
park,
property,
Park
Police
are
to
the
call
they're
added
to
the
call.
So
they
do
have
guidelines
that
they
follow
and
that
helps
them
determine
not
only
Park
Police
but
Park
Police
MPD
Fire
EMS.
E
G
E
I
Thank
you
ma'am.
So
as
far
as
activity
along
the
parkway
officers
do
definitely
support
Park,
PD
and
if
they
are
in
closer
proximity
to
a
call-
and
it
was
a
high
priority
in
progress
called
where
there
might
be
potential
injuries
or
threats
thereof,
they
would
be
the
squad
that
would
be
responding
immediately.
Just
because
of
proximity
does
that
answer.
Your
question
I
think.
C
I
I
I
think
she
made
a
very
good
answer.
You
know,
one
thing
I
would
say
is:
if
officers
that
are
working
off-duty
are
aware
of
a
call
say,
for
example,
an
officer
working
at
Target
would
hear
a
call
that
is
occurring
right
outside
the
door.
Officers
do
frequently
then
respond
to
that
call
again
because
of
that
proximity
they.
I
Have
to
say,
it
really
depends
on
the
call
itself
and
their
proximity
to
where
they
are
located
if
they
were,
for
example,
working
at
Target
Field,
and
if
they
are
not
in
close
proximity,
although
it
says
you
know
it
seems
like
they
may
be,
and
they
would
not
necessarily
be
leaving
their
position
with
a
part-time
job
to
respond
to
something.
Okay,.
E
Thank
you,
I
guess,
that's
that's
my
questions
in
terms
of
process
flow,
but
to
check
councilmember
Fletcher's
point
welcome
director
Hughes
and
it
our
911
dispatchers
are
truly
part
of
our
first
responder,
coordinated
effort
and
I
know
I.
Think
all
of
us
have
been
down
there
at
some
point
in
time.
I
know
that
our
dispatchers
experience
a
lot
of
secondhand
trauma
and
I'm
curious.
What
your
thoughts
are
as
a
new
director
that
has
been
here
for
about
two
months.
E
What
your
thoughts
are
in
in
helping
our
dispatchers
work
with
that
I'm
interested
concerned
and
involved
in
how
that
works
on
the
MPD
side
of
things
and
I'm
just
curious
how
9-1-1
has
been
visioning
the
future
of
wellness
and
keeping
your
dispatchers
healthy
and
well
in
their
jobs
that
are
increasingly
difficult.
Yes,.
F
F
Expectations,
training
on
that
level
to
help
them
I
am
a
big
fan
of
helping
with
the
trauma,
because
a
dispatcher
deals
with
a
lot
and
they
never
have
an
end
to
their
story.
They
take
many
many
calls
and
the
calls
just
end,
and
they
don't
know
what
happened
so
doing
that
day
after
day
after
day,
we
does,
they
deserve
to
get
proper
training.
So
I
am
a
big
fan
of
that
and
working
really
hard
on
it.
Yes,
I.
A
C
Thank
you,
madam
chair.
Welcome
as
well.
I
was
I
believe
it
was
the
councilmember
that
brought
the
pro
QA
challenges
to
the
city
coordinators.
Attention
I
I
also
helped
to
write
a
I
tried
to
help
the
work
environment
by
writing
a
safe
direction
around
building
a
work
group
within
9-1-1
to
begin
to
really
think
about
the
culture.
C
What
are
the
needs
of
the
employees,
and
so
so
I
I
just
wanted
to
let
you
know
that
I
really
very
much
so
care
about
the
folks
that
you're,
responsible
for
and
representing
today
I
was
actually
going
to
be
asking
a
question
about
well-being
as
well.
So
thank
you
for
that
to
my
colleague.
Do
we
have
what
is
the
next
system
that
you
know
I'm
glad
to
hear
Pro
QA
is
going
away
to
be
honest
because
I
was
hearing
not
great
things
about
it
and
the
challenges
that
were
being
faced.
F
Do
not
at
this
time
right
now
we
are
going
to
get
through
the
end
of
the
year,
get
the
staff
trained
properly
on
handling
calls
that
were
only
trained
under
Pro
QA.
We
are
working
on
that
right
now
and
once
that's
all
compute
completed,
we
will
put
together
a
group
to
evaluate
if
we
need
a
protocol
system
and
if
so,
what
should
we
move
forward
to?
There
is
a
purpose
for
protocol
systems.
F
C
J
Medicare
councilmember
Cunningham
I
stepped
in
only
because
you
know
property
services,
reports
up
to
FPS
and
ultimately
the
C
coordinator,
so
I,
probably
more
appropriate
for
me
to
answer
that
question.
I
would
say
since
I've
been
here
at
the
city
3
and
a
half
years,
the
condition
of
911
working
environment
is
brought
to
our
attention
on
a
monthly
basis.
I
know
that
NBC
works
hard
to
help
staff
here
in
their
current
conditions,
but
I
can
tell
you
it's
a
priority
to
find
a
better
home
for
for
9-1-1.
J
You
know
it's
not
just
up
and
moving
workstations
or
911.
There
are
a
tremendous
amount
of
backup
systems
that
exist
within
this
building
that
are
not
easily
replaceable,
and
so
we
have
to
factor
that
in
as
well,
but
you
can
certainly
be
assured
that
9/11
has
the
attention
of
Property
Services
and
the
focus,
and
we
will
be
bringing
some
options
back
to
the
council
within
the
next
six
months
on
what
to
deal
with
in
that
space.
That's.
C
Really
great,
thank
you
for
that
update.
I,
really
appreciate
that
I've
talked
to
quite
a
few
employees
who
are
like
I
love.
My
job
I
hate,
where
we
work,
though,
for
the
various
conditions,
and
so
I'm
really
grateful
to
hear
that
is
on
the
forefront
of
property
services,
and
hopefully
we
can
get
a
good
outcome
from
that.
So
that's
all
I
had
again
welcome.
I
think
it's
it's!
C
A
Okay,
I've
got
a
few
pushes
for
MPD
on
what
happens
to
the
call
once
it
gets
assigned
to
the
precinct
squad
or
to
the
appropriate
resources
listed
on
this
slide:
police,
fire
or
EMS
so
to
focus
on
the
police
process.
So
just
to
clarify,
then
could
you
so
then
the
911
dispatcher
will
then
reach
someone
a
police
officer
inside
a
squad.
Car
that's
already
circulating
the
city.
Is
that
correct
or
I
thought?
Maybe
it
was
directed
to
an
actual
person
that
would
then
send
the
call
to
MPD.
I
Ma'am,
madam
chair,
the
way
that
it
works
is
that
they
notify
an
officer
via
the
your
portable
radio
and
squad
radios,
so
the
dispatcher
shares
the
information.
Over-The-Air
they're,
able
and
they're
probably
better
served
to
answer
questions
about
how
they're
able
to
visually
see
your
officers
are
located
in
their
squads
and
they
are
then
dispatching,
preferably
the
district
squad.
That's
assigned
to
that
area.
Where
that
call
is
occurring.
They
then
will
tell
them
on
the
radio.
A
Okay,
so
the
the
dispatcher
has
matches
the
geography
a
based
on
the
address
where
the
9-1-1
call
is
being
reported.
Yes,
ma'am,
okay
and
they
identified
the
the
squad
car
and
make
contact
with
them
directly.
So
it
doesn't
go
to
the
inspector.
It
doesn't
go
to
like
a
manager
of
nine
phone
calls.
It
goes
directly
it
to
the
ground
per
se.
Yes,.
A
I
A
I
A
I
A
very
good
question,
so
that
call
then,
depending
on-
and
this
is
really
maybe
better
suited
for
these
folks,
but
the
call,
depending
on
the
priority
level
of
that
call.
If
it's
a
lower
priority
call
say
someone
stole
my
bicycle
out
of
my
front
yard.
It
happened
sometime
overnight.
So
the
the
urgency
is
not
there
for
an
immediate
response
because
the
it
occurred
previously
and
for
that
report
to
be
taken.
I
One
personal
injury
accident
involving
multiple
injuries,
multiple
cars
and
they'd
aired
that
at
the
time
that
they
aired
that
call,
they
will
then
first
ask
for
a
response
from
the
sergeant.
The
supervisor
that
is
working
on
that
shift
and
that
supervisor
then
acknowledges
the
fact
that
there
is
a
high-priority
call
pending
for
an
officer
to
respond
mm-hmm,
okay,.
A
So
if,
if
there
is
a
call
that
comes
in
and
gets
routed
to
a
moving
squad
car
because
I'm
visualizing
this
process
right,
so
the
calls
not
going
to
the
third
Precinct
headquarter,
it's
going
to
arranging
car
an
actual
officer
able
to
respond.
So
if
that
officer
has
to
say
you
know
what
I'm
actually
tied
up
in
a
different
call
right
now,
we
can't
respond
to
this.
How
do
we
capture
that
information?
You.
I
Know
they
would
never
dispatch
a
squad,
that's
already
assigned
to
a
call
so
that
that
situation
would
not
happen.
If
and
if
an
officer
would
be
perhaps
there
out
on
that
bicycle
theft
and
they're
taking
information
and
about
the
fact
that
a
bicycle
was
stolen
and
they
hear
that
higher
priority
personal
injury
accident
call
they
could
get
on
the
air
and
say:
can
you
please
put
this
call
that
I'm
on
and
pending
meaning
I'll
get
back
to
it
later?
I
F
F
They
it's
they
said
in
pending,
but
that
doesn't
mean
they
don't
get
answered.
They
just
there's
priorities
based
on
how
the
call
is
categorized,
whether
it's
a
priority,
call
or
not
a
high
priority
or
not,
but
those
calls
can
sit
in
pending
until
the
resources
are
available.
If
dispatchers
need
help,
we
reach
out
to
the
sergeant
on
duty,
that's
overseeing
a
specific
precinct
and
they
can
make
the
determination
to
clear
an
officer
from
another
call
or
to
assign
a
different
resource
within
the
precinct.
A
Giving
me
a
better
picture
yeah
because
we're
trying
to
really
understand
how
the
process
handled
like
competing
priorities,
and
and
how
do
we
document
where
that
information
lives
of
how
long
it
took
to
respond
to
a
call
and
what
priority
that
call
had
so
I'm.
Assuming
that
you're
saying
this
lives
within
your
data
gathering
system.
F
H
Think
you
are
kind
of
so,
if
somebody's
on
say
a
self
initiated
call,
which
is
a
majority
of
the
calls
right
there
are.
Our
officers
are
looking
at
the
world
around
them
as
they
move
through
the
precinct
and
see
something
they
want
to
check
out
or
observe
something.
Do
they
show
up
then,
as
unavailable
to
the
dispatcher,
or
does
the
dispatcher
see
so
like?
H
F
H
I
It
really
would
depend
on
the
call
and
their
proximity
to
the
call,
if
the
upstairs
out
on
foot
and
doesn't
see
that
a
call
has
popped
up
on
the
screen
a
lower
priority
call,
they
don't
have
the
knowledge
that
the
call
exists
now,
as
you
described
them
being
out
on
patrol.
If
they
see
that
call
pop
up
in
the
screen,
then
they
would
be
able
to
say
oh
I
knowledge.
That
call
will
take
it
because
you're
only
a
block
away,
oftentimes
to
dispatch,
they
do
a
great
job
and
they
will
let
us
know.
I
A
All
right,
I'm
not
seeing
any
more
questions
or
comments
here,
so
I
just
wanted
to
I'm
finished
with
the
MPD
portion
of
it
just
wanted
us
to
ask
you
one
last
question
on
the
9-1-1
text.
So
what
is
the
process
for
people
to
report
things
using
their
text?
Their
phone
I
saw
a
note
here
that
we
started
the
program
in
2017.
Yes,.
F
That
was
a
state
initiative.
It
was
actually
brought
forward
by
the
hearing
impaired
community.
They
wanted
another
resource
to
reach
9-1-1
without
having
to
use
a
TTY
type
system,
which
is
you
have
to
have
a
box
connected
to
your
phone
and
you
type
on
the
phone.
This
eliminated
that
and
we
still
have
it,
but
we
don't
use
it
as
often
as
text
to
9.
One
callers
can
text
their
information.
They
don't
necessarily
have
to
be
part
of
the
hearing
impaired
community.
F
They
could
just
be
in
a
situation
where
they're
in
fear
for
their
safety
we've
had
people
call
that
the
person
calling
or
the
person
driving
a
vehicle
is
impaired
and
the
passenger
is
texting
police
to
get
help.
It's
also
used
often
time
and
domestic
cases
where
the
caller
remains
quiet
and
they
use
text
to
9
1.
Once
the
text
call
comes
in,
it
looks
just
like
a
text
on
your
phone
on
the
dispatchers
console,
so
they
communicate
back
and
forth
via
text.
Ok,.
A
That's
great.
Thank
you.
Yes,
all
right!
Well!
Thank
you
all
for
your
time
really
appreciate
it,
thanks
everyone
for
being
here
and
helping
us
to
have
this
conversation
without
further
beef
business
before
us,
let's
go
ahead
and
receive
and
file
this
presentation
on
the
911
call
process
review
all
those
in
favor,
please
say
aye
aye
and
we
are
adjourned.
Thank
you.