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A
C
B
Oh,
you
did
yes,
oh
that's,
weird,
okay,
all
right!
Sorry,
thank
you
for
everybody
again
for
being
here.
I
very
much
appreciate
you
giving
up
your
time
to
participate.
A
B
So
from
performance
and
innovation,
is
it
gina?
Are
you
presenting
first.
D
Yes,
ken,
I
am
giving
kind
of
a
follow-up
presentation
from
the
last
time
I
was
here
with
you
all
was
that
september
now.
I
believe
on
those
recommendations
from
the
911
mpd
work
group
for
alternative
responses
to
police
for
mental
health
calls
and
non-emergency
reporting
calls.
A
A
Gina
before
you
start
nancy,
can
you
just
quickly
check
with
harvey
harvey?
Are
you
still
able
to
see.
A
B
And
you
know
what
one
other
thing,
because
we're
using
teams
right.
B
So
you
can
also
turn
on
closed
captions
on
your
screen
nick
and
I
believe
at
the
end
of
the
meeting,
you
have
an
option
of
saving
those
closed
captions
as
a
transcript.
B
B
B
B
D
A
D
F
A
D
Okay,
all
right,
so
I
will
start
here
with
this
first
slide
going
over.
D
Some
of
the
just
remind
you
about
some
of
the
key
findings
that
we
had
from
the
survey
we
put
out
in
april,
and
we
were
just
wanting
to
get
residents
experiences
with
mental
health
crisis
issues
and
reporting
non-emergency
crimes
such
as
theft,
property
damage
or
parking
issues,
and
so
some
of
the
main
things
that
we
found
during
that
survey
are
that,
for
both
surveys,
many
people
are
on
are
uncomfortable,
calling
911
or
interacting
with
police,
and
yet
that
is
the
most
common
route
that
they
take
when
reporting
those
incidents
and
requesting
service
to
help
them
with
their
issue.
D
D
D
And
then
similar
to
that,
these
are
some
takeaways
and
conclusions
we
found
during
the
survey
and
things
that
we
really
wanted
to
keep
in
mind
for
our
recommendations
and
know
that
these
are
some
of
the
things
that
we
need
to
build
into.
The
responses
that
we
hope
to
develop,
and
a
lot
of
that.
Similarly,
is
that
a
lot
of
people
do
not
call
the
city
when
either
themselves
or
someone
they
they
know
are
experiencing
a
mental
health
crisis.
For
fear
of
that
police
response.
D
A
lot
of
folks
are
either
experiencing
themselves
or
it's
a
close
friend
or
family
member.
So
that's
something
that
we
were
able
to
apply
to
those
responses
that
you'll
see
later.
D
And
we
also
learned
that
we
have
some
more
education
to
do
from
a
city
perspective
for
residents
so
that
they
know
all
the
things
that
they're
able
to
report
to
three
one
one,
because
we
saw
that
a
lot
of
folks
are
reporting
parking
issues
to
3-1-1,
but
did
not
know
that
they
could
call
them
for
theft
or
property
damage
rather
than
9-1-1.
D
D
So
the
first
recommendation
you
see
here
involves
when
someone
calls
the
city
to
report
the
crisis.
D
So
we
want
to
offer
mental
health
training
for
community
members
using
some
of
the
folks
who
have
been
doing
the
working
community
already
who
have
those
connections,
and
so
that
would
be
like
a
micro
grant
program
where
we
put
community
leaders
through
like
a
train,
the
trainer
program,
and
then
they
are
able
to
go
recruit
in
their
unique
communities
and
then
train
folks
in
things
like
mental
health,
first
aid
or
a
training.
D
That's
called
qpr,
which
stands
for
question,
persuade
refer
and
that's
similar
to
cpr
when
someone
is
having
a
is
not
able
to
breathe
you're
able
to
intervene
before
first
responders
get
there.
So
with
this
one,
it's
able
the
ability
to
recognize
when
someone
is
having
a
seal
like
suicidal
ideation
and
try
to
intervene
and
get
them
some
support
that
they
need
yeah
increase
the
likelihood
that
they
can
get
through
that
crisis.
D
The
second
recon
set
of
recommendations
here
are
when
the
city
actually
gets
the
call,
and
so
that's
then,
training
911,
call
takers
and
dispatchers
in
mental
health
and
or
embedding
the
mental
health
professional
in
9-1-1
to
help
with
some
of
that
triage
and
try
to
ensure
that
folks
get
the
right
response
for
their
issue,
and
then
that
leads
directly
into
the
actual
service
that
the
city
then
would
provide
or
a
combination
of
partners,
potentially
the
county
or
private
providers,
which
would
consist
of
mobile
crisis
teams.
D
One
mental
health
provider
and
one
emt
who
would
respond
to
those
mental
health
related
calls
without
a
weapon,
because
that
was
something
that
was
stressed.
A
lot
in
surveys
wanting
an
unarmed
response
and
with
a
van
full
of
supplies,
so
that
they're
able
to
address
the
immediate
issue
on
the
spot,
and
that
would
be
for
those
calls
that
do
not
involve
particularly
a
firearm
and
are
not
posing
like
immediate
threats
to
others
or
themselves.
D
This
next
slide
here
is
a
summary
of
our
reporting
recommendations,
so
addressing
those
property
damage,
theft
and
parking
concerns,
and
some
of
these
were
able
to
go
straight
towards
implementation,
because
we
already
have
some
infrastructure
built
up
for
them
and
then
some
others
are
recommended
to
go
to
pilot,
because
we
need
to
still
learn
some
things
and
test
some
ideas
out.
D
So
as
far
as
implementation
goes,
the
911
mpd
work
group
last
year
recommended
that
theft
report
only
calls
go
straight
to
311
and
not
to
911
and
do
not
receive
a
police
response,
so
that
is
currently
being
implemented.
So
this
recommendation
here
is
to
add
property
damage,
calls
and
parking
concerns.
D
So
we
take
out
the
work
for
residents
to
have
to
figure
out
where
to
go
and
really
are
able
to
route
that,
on
the
back
end,
to
get
folks
to
the
right
place,
and
then
the
third
one
in
this
implement
category
is
an
awareness
campaign
for
residents.
D
D
So
we
want
to
make
sure
that
everyone
has
the
opportunity
to
be
aware
of
their
different
reporting
options
and
the
changes
that
we
might
be
making,
and
then
the
ones
over
here
for
pilot
are
to
train
non-police
city
staff
to
take
those
theft
and
property
damage
reports
and
to
collect
evidence.
If
an
in-person
response
is
needed.
D
Excuse
me,
and
that
was
really
to
provide
that
similar
level
of
service,
because
in
some
instances
an
in-person
response
will
be
needed.
Whether
that's
because
folks
are
not
comfortable
or
unfamiliar
with
the
online
reporting
system.
Or
there
is
evidence
that
needs
to
be
collected
at
the
scene.
D
And
then
the
final
one
recommended
for
pilot
is
to
transfer
parking
problem,
calls
to
traffic
control
so
right
now,
traffic
control
response
to
parking
issues
when
they're
open,
but
they're
only
open
until
6
pm,
and
so
after
that
time,
until
they
come
back
on
shift
in
the
morning
police
respond
to
those
calls.
So
this
would
be
expanding
that
response,
that
traffic
control
response
to
eliminate
an
officer
response,
and
that
was
really
the
abridged
version
of
those
recommendations.
D
So
I
am
available
for
questions
or
to
give
any
more
clarity
to
any
of
those.
B
So
gina
this
is
ken.
Before
we
go
into
questions
from
committee
members
I
have.
B
B
But
there
there
wasn't
something
I
experienced
several
years
ago,
probably
five
years
ago.
By
now,
maybe
even
longer,
who
knows
time
flies
when
you're
having
fun
right.
But
I
experienced
a
situation.
B
That
to
me
it
was
an
emergency,
it
wasn't
a
crime,
it
wasn't
parking,
it
wasn't
a
theft,
it
wasn't
mental
health
at
that
point.
So
what
happened
is
I'm
I'm
blind
home
alone
and
I
have
a
basement.
I
was
doing
laundry
in
my
utility
room
and
I
put
a
load
of
wash
in
and,
as
I
close,
the
laundry
door
as
I
was
leaving,
there
was
an
explosion
in
the
laundry
room
and
I
opened
the
door
because
I
could
hear
water
right
away
splashing.
B
So
I
opened
the
door
just
a
little
bit
and
I
was
I
was
greeted
with
very,
very
hot
water
that
was
splattering
all
in
the
room
and
steam,
and
so
I
shut
the
door
very
quickly.
It
was
scalding
hot
water
right.
So
something
happened
with
one
of
the
pipes.
Hot
water
pipes
and
water
was
billowing.
In
my
room,
I'm
home
alone.
It
was
winter.
There
was
snow
outside.
B
B
There
is
a
water
valve,
but
it's
way
on
the
other
side
of
that
room
that
I
couldn't
get
to
without
fear
of
burning
myself
and
I
ran
around
like
a
chicken
without
a
hand.
I
didn't
know
what
to
do
so.
I
finally
called
9-1-1
and
the
operator
said
you
need
to
call
a
plumber
and
I'm
like
this,
I
you
know
I
need
some
help.
B
What
do
I
do
and
I
engaged
the
operator
for
quite
a
while,
and
they
eventually
sent
the
fire
department
and
somebody
came
and
was
able
to
go
into
the
room
and
by
then
the
hot
water
was
exhausted,
which
I
didn't
realize,
but
the
basement
was
filling
with
water,
so
I
mean
it
was
continuing
pretty
profusely
and
they
were
able
to
shut
the
water
valve
off
and
the
water
eventually
went
away
and
I
was
left
with
a
mess.
But
you
know
it's
for
non-emergency.
Well
I
mean
those
are
emergency
situations
but
they're.
B
Not
they
don't
necessarily
involve
the
police
or
is
there
any
plan
for
something
like
that
and
at
that
time
3-1-1
wasn't
open?
It
was
late
at
night.
D
Thank
you
for
telling
me
about
that
experience.
Can
that
sounds
really
scary
to
be
you
know
period?
It
sounds
scary
to
have
hot
water
coming
out
and
yeah,
so
so
to
answer
your
question,
no,
that
type
of
situation
was
not
something
that
came
up.
D
The
work
group
really
only
focused
on
just
those
few
types
of
call
categories
sure,
and
there
are
other
things
that
are
happening
right
now,
as
it
relates
to
public
safety
and
the
types
of
calls
that
police
respond
to
or
just
the
types
of
calls
that
come
into
9-1-1
in
general,
there
there's
a
problem
nature
cuts
code
study
that
is
about
to
begin
pretty
soon,
where
they're
going
to
look
at
all
the
different
types
of
call
categories,
categories
that
come
into
9-1-1
and
see
what
those
are
see
if
they
need
reclassification
in
terms
of
what
priority
code
is
assigned
to
them
and
the
type
of
response
they
receive,
and
that
should
help
kind
of
give
some
insight
to
see.
D
What
are
we
responding
to?
What
issues
are
residents
having
and
do
we
need
to
think
differently
about
how
we're
responding
so
to
answer
your
question
about
these
particular
recommendations?
No,
nothing
like
that
is
covered.
It's
really
just
mental
health
theft,
property
damage
and
parking.
D
B
A
This
is
nick,
mandy
has
her
hand.
Yes,.
G
Hi
this
is
mandy
temple.
Can
everyone
hear
me
great
so
recently
at
one
of
my
neighborhood
association
meetings
we
had
commissioner
fernando
come
in
and
talk
about
what
hennepin
county
is,
is
trying
to
do
regarding
9-1-1
and
different
response
types
trying
to
figure
out
how
that
could
be
potentially
standardized
with
the
task
force
to
ensure,
wherever
you're
calling
from
you're
going
to
get
what
you
expect
coming
to
visit
your
house
as
opposed
to
someone
just
routing
police,
to
the
nature
of
the
request.
G
I
read
your
summary
and
while
I
was
listening,
I
thought
one
of
the
things
that
311
does
is
it
can
tag
if
this
is
a
disability,
related
call
or
request?
G
Often,
there's
also
tags
for
if
a
minor
is
involved,
and
I'm
wondering
if
that's
something
that
can
be
tagged
or
flagged
for
data
collection
when
doing
this,
these
case
projects
to
figure
out
how
many
of
these
are
related
to
accessible
path
of
travel
or
parking?
It's
no.
G
How
much
of
it
is
related
to
mental
health
or
a
mental
health
assessment
where
there
may
be
multiple
disabilities
or
again,
minors
involved?
So
hopefully
that
made
sense.
I
don't
think
it
needs
to
necessarily
be
a
separate
response
category,
because
the
same
groups
are
really
going
to
still
be
going
out
to
address
those
issues,
but
it's
determining
do
they
have
the
training
to
communicate
with
the
audience
that
is
expected.
D
Thank
you
is
it
mandy
or
amanda?
I
I
go
by
both
okay.
Well,
thank
you
mandy
for
that
question.
Right
now
to
the
best
of
my
understanding.
If
so
so,
no
one
can
take
in
the
details
that
the
caller
gives,
but
I
do
not
believe
that
there
are
tags
that
they
can
they
can
put
in
that
can
be
searched
for
later,
and
that
is
something
that
you
know.
D
We
plan
to
look
in
that
the
problem
nature
code
study
plans
to
look
into
while
it's
evaluating
the
call
categories
and
the
capabilities
of
the
call
system
that
we
currently
have,
and
yes,
that
is
a
super
useful,
full
useful
feature
that
I
know
311
has
and
can
help,
especially
with
covid
something
that
they
were
able
to
use
effectively
to
see
how
many
of
the
calls
they
were
getting
were
related
to
covid.
D
H
G
Real
quick,
the
second
item
to
that
is
specifically
making
sure
that
that
information
gets
out
to
whomever
is
being
dispatched.
So
it's
not
just
enough
to
track
it.
It's
making
sure
that
that's
the
type
of
information
that
gets
into
the
hands
of
the
people
who
are
going
to
be
on
site
so
that
they
understand
that
there
are
people
with
disabilities,
minors,
different
types
of
disabilities
involved
again.
D
Yes,
thank
you,
and
I
100
agree
that
and
that's
part
of
us
wanting
to
focus
not
just
on
sending
out
a
different
response,
but
wanting
to
look
at
the
911
level,
because
we
know
that
they
need.
D
You
know
high
quality
information
to
then
be
able
able
to
pass
that
along
to
dispatch
or
to
to
the
responders,
but
they
have
to
be
able
to
pick
out
what
is
is
relevant
and,
like
you
said,
those
things
are
super
relevant
to
the
nature
of
who
responds,
and
you
know
the
crisis
that
they're
responding
to.
B
B
I've
got
evan
next,
but
xavier.
Do
you
have
a
question.
F
Yes,
gina
the,
if
there's
a
be
able
to
use
at
the
text
message
to
to
dial
911.
D
What's
the
question,
if
you
can
report
your
crisis
or
incident
to
9-1-1
using
text
messaging.
D
Yes,
I
believe
the
city
currently
has
that
function
now.
D
D
D
Okay,
yes,
that
I
do
not
know,
but
I
can
ask
that
and
then
pass
that
information
to
nick
to
center.
You
are.
B
One
other
one
other
thing
I
think
that's
really
important
to
piggyback
off
of
these
questions
that
members
are
asking
is
so
in
terms
of
communicating
or
contacting
911,
with
an
alternative
way
such
as
texting
as
as
someone
who
cannot
use
the
telephone
needs
to
do
when
there's
education
that
goes
out
to
residents,
citizens
about
service
changes
with
9-1-1
that
information
about
focusing
on
alternative
methods
of
communication
should
be
included.
I
think
that
would
be
our
recommendation
from
the
committee
that
those
those
should
be
shared
anytime,
there's
new
information
going
out
about
9-1-1.
I
Yeah
thanks
ken
gina
evan
here
I'm
wondering
when,
when
there
is
a
an
alternative
response
from
a
mental
health,
professional
and
an
emt
a
little
bit
more
about
that
that
response-
and
specifically
I
guess,
I'm
wondering
do
they-
do
they
respond
in
an
ambulance?
Do
they
respond
in
another
vehicle
with
sirens
and
lights
or
what
does
that
look
like?
I
And
I
ask
because
I
know
that
you
know
for
folks
experiencing
a
mental
health
crisis
or
perhaps
for
some
folks
with
sensory
disabilities
that
just
that
that
experience
of
you
know
the
intensity
of
of
the
lights
or
the
sirens
can
in
itself
be
traumatizing
and
and
kind
of
create
a
escalation.
So
curious
as
to
what
that
response,
you
know
in
practice
is
like.
D
Thank
you
evan.
I
think
that's
a
great
question.
Our
plan
for
this
pilot
is
to
have
them
responding
in
bands
and
folks
definitely
prefer
discrete
response
and
so
eliminating
those
lights
and
sirens
to
have
it
be
again
much
more
discreet
and
make
folks
more
comfortable
and
prevent
any
potential
escalation.
That
could
come
from
that
piece
of
the
response
specifically,
and
that
van
would
then
have
supplies
that
folk
that
the
emt
could
use.
D
So
it
wouldn't
be
as
extensive
as
an
ambulance,
but
it
would
have
some
degree
of
medical
supplies
a
laptop
where
they
may
be
able
to
access
records
in
case
someone
who
has
had
this
type
of
issue
before
and
they
can,
you
know
see
what
those
notes
are
and
also
provide
a
kind
of
private
location
in
case
they're.
This
they're
in
a
place
where
it's
difficult
to
have
a
discussion,
because
it
may
be
loud
or
not
warm,
but
they
could
step
inside
that
van
and
then
have
a
discussion
there.
J
Okay
hi:
this
is
harvey
speaking
right
now
and
when
talking
about
911
and
texting,
I've
used
that
mobile
phone
and
I
did
call
9-1-1.
J
This
was
about
just
one.
Second,
I
got
no
response
at
all
when
I
tried
doing
that
from
9-1-1
at
all.
So
if
I
was
bleeding
and
I
couldn't
text,
I
would
only
press
9-1-1,
that's
all
and
if
something
would
be
said,
that's
all
and
I
couldn't
do
anything
so
I
have
on
my
phone.
J
They
should
be
able
to
identify
where
I
am
with
my
cell
phone,
but
there's
been
no
response.
I
mean
I'll
try
again
in
a
few
minutes,
but
I
tried
about
three
minutes
ago
just
just
to
see
if
it
would
work
and
so
I'll
try
against,
and
then
I
will
let
you
know,
but
for
me,
911
by
text
did
not
work.
Okay,
and
maybe
my
reception
is
not
all
the
best
here,
but
I
did
just
try.
J
D
Thank
you
for
that
information
harvey.
That
is
a
major
flaw.
If
that
is
you
know
not
if
they're
not
responding
to
those
texts
and
again
I
apologize.
I
do
not
have
a
ton
of
information
about
the
texting
feature,
but
certainly,
as
our
team
is
like
doing
the
evaluations
for
the
pilots
that
we
can
highlight
that
there
may
be
some
other
areas
within
the
911
system
that
could
use
that
evaluation
as
well.
B
B
A
I
guess
interest
in
making
sure
that
those
loops
are
are
kind
of
closed
as
they
are
proceeding
with
this
pilot,
because,
obviously,
if
we
are
finding
that
that
we
aren't
able
to
answer
answer
those
particular
questions
that
we
might
be
creating
additional
barriers
or
issues
for
other
folks
in
times
of
need
and
response,
so
not
trying
to
rush
us
along.
But
I
feel
that
if
there
are
future
more
questions
around
9-1-1
I'd
be
happy
to
take
that
in
an
email
format
and
follow
up
that
way.
F
Okay,
you
know
the
the
911
car
center,
like
it
used
to
have
like
in
hopkins
or
in
edina.
They
all
have
their
own
911
center,
and
now
they
simply
got
the
budget
cut.
Now
they
go
all
in
one
number,
one
local
center
in
somewhere
in
hennepin.
D
Hennepin
county
9-1-1
call
center,
so
yes,
the
best
of
my
understanding
they
no
they
no
longer.
I
didn't.
I
didn't.
I
wasn't
aware
that
they
used
to
have
their
own
individual
ones.
I
know
that
now
they
do
all
go
through
hennepin
county
center.
F
D
I
don't
have
all
the
details
about
how
their
system
works,
but
so
I'm
not
sure
what
the
gps
like
system
and
how
that
all
works.
So
that's
something
that
I'm
not
able
to
speak
to.
B
B
And
just
so
everybody
understands
gina
is
from
a
different
department.
That's
doing
a
study
about
9-1-1,
so
she's,
not
the
9-1-1
word
about
what
the
service
provides
and
all
those
details.
So
I
just
want
everybody
to
understand
that.
So
I
have
harvey
and
then.
J
Amanda,
okay,
so
I
just
tried
to
call
911
again
by
texting
and
the
same
result.
There
was
no
response,
so
I
stopped
calling
and
I'm
now
focusing
on
the
meeting.
Thank
you,
but
just
let
you
know
that
happened.
D
Thank
you
for
that
in
real
time
user
test
harvey,
that's,
certainly
good
information
for
us
to
have,
because
there's
so
many.
You
know
different
pieces
that
we
need
to
consider
as
we're
going
to
this
is
going
through
this,
and
so,
if
we
can
improve
some
other
elements
of
the
of
the
response
process
that
aren't
specifically
related
to
the
pilots,
that
will
be
great
too.
So
I
wrote
those
notes
down
and
I'll
bring
them
up
in
our
as
our
team
is
moving
through
the
work.
G
So
this
is
mandy
again
two
quick
things,
one
for
the
notation
of
the
minutes
I
have
put
in
the
comment
section:
the
state
of
minnesota's
911
faq,
on
how
they're
processing
text
to
9-1-1
calls
for
our
discussion
later.
G
I
think,
for
the
purposes
of
this
pilot,
I
would
ask
from
this
group
to
determine
if
text
to
9-1-1
could
be
included
in
the
pilot,
what
special
considerations
or
our
reasonable
accommodations
adaptations
need
to
be
done
to
be
able
to
collect
and
compare
that
data
as
part
of
the
pilot
and
when
you
are
educating
individuals
on
this
program
to
ensure
that
you
can
include
that
text
911
feature
assuming
it's
validated
and
and
functional
as
part
of
your
education
campaign
and
process.
D
How
many
of
you
have
that
typed
up?
Could
you
either
put
it
in
the
chat
or
send
it
to
nick
for
him
to
forward
to
me,
please:
okay,.
B
B
B
B
So
it's
it's
not
as
expeditious,
and
I
don't
know
how
you
would
manage
that
if
you
were
in
the
middle
of
an
emergency.
But
that's
what
is
that's,
what
I'm
finding
as
the
process
on
the
internet
yep?
Who
is
that
this.
C
B
C
I
do
have
a
comment
on
that
when
I
was
in
that
the
terrible
fire
75,
the
phones
were
burned
out,
and
that
would
be
a
case
where
you
would
want
to
be
able
to
use
something
like
that,
because
why
I
ended
up
doing
is
just
taking
a
boot
smashing
the
window
and
jumping
out
and
had
a
gun.
A
cop
come
up
draw
a
gun
on
me
because
it
was
dark.
It
was
all
that
smashing
glass,
so
it
would
have
been
much
safer
and
I've
been
able
to
do
it
with
a
cell
phone.
B
Okay,
any
last
questions
we
need
to
move
on
so
I'll
entertain.
One
more
question.
B
D
I
remember
the
last
time
that
mwany
and
I
came
to
present.
There
was
some
discussion
about
a
support
letter.
So
if
you
are
in
support
of
the
recommendations-
and
that
is
still
something
that
the
group
is
interested
in,
then
that
would
be
the
only
thing.
Otherwise.
D
I
really
do
appreciate
you
know
taking
the
time
for
me
to
come
and
present
to
you
all
today
and
also
for
the
very
thoughtful
comments
that
you
gave
and
letting
me
know
some
or
some
areas
where
we
can
improve
upon
with
the
pilots,
but
also
just
generally
in
our
response
to
emergencies.
A
Yes,
yes,
thank
you
gina
for
that
presentation,
because
it's
actually
a
great
segue
into
this
next
conversation.
A
So
I'm
going
to
do
my
best
to
kind
of
give
an
abridged
version
on
the
history
of
this
project,
and
then
we
will
get
straight
into
the
discussion
questions
right
now.
I
also
have
my
colleague
from
ncr
our
neighborhood
and
community
relations,
erica
meyers
here
with
us
as
a
note
taker
for
the
conversation,
and
I
will
be
guiding
folks
through
the
discussion
questions
so
to
quickly
start
what
we
are
talking
about
today
stemmed
from
the
unfortunate
untimely
death
of
george
floyd
earlier
this
summer.
A
So
what
that
really
means
is
taking
the
year
to
gather
community
input,
review
research
and
conduct
new
research
and
data
and
exploring
new
opportunities
and
changes
and
policies
to
our
community
system,
along
with
our
public
safety
system
as
well.
So
in
this
process
it's
broken
up
into
four
phases,
so
we
are
currently
in
phase
one,
which
is
just
an
initial.
A
I
don't
want
to
say
fact
gathering
or
information
gathering
process,
but
it's
going
to
be
closely
related
to
that
where
there
is
a
larger
survey
issued,
but
we
do
know
that
you
know
a
lot
of
the
a
lot
of
folks
typically
prefer
not
to
do
surveys
and
then
a
lot
of
good
information
comes
from
these
conversations.
A
So
ncr
is
assisting
the
health
department
or
the
office
of
violence
and
prevention,
who
is
the
the
spearheads
of
this
particular
project
in
gathering
a
lot
of
the
community
input
through
these
different
conversations
and
in
this
process,
as
I
mentioned,
when
phase
one
phase
two
starts
next
year
and
that's
coming
back
to
folks
in
terms
of
what
we
gathered
through
the
conversations
and
then
moving
into
phase
three
and
four
is
one:
it
solidifies
into
proposed
strategies
on
policies
for
our
city
council
to
to
review.
So
in
the
process.
A
It's
really
reviewing,
I'm
sorry
reviewing
three
different
areas.
The
first
sorry
is
alternatives
to
policing
and
policing
response
the
next
phase.
Our
next
area
is
a
public
health,
oriented
violence,
prevention
and
the
next
is
policy
reforms
ticket
and
that
will
shift
police
culture
and
community
relations
with
the
police
as
well.
A
So
with
that
said,
we
are
like,
I
said,
we're
in
phase
one
which
goes
until
the
end
of
this
year,
and
we
are
going
to
multiple
community
groups
and
organizations
and
boards
and
commissions,
as
well,
with
a
set
of
questions
and
kind
of
just
to
have
a
conversation,
and
I
sent
that
out
as
well
and
I'm
happy
to
share
my
screen
here
with
the
questions.
A
And
just
having
a
conversation
in
terms
around
what
folks
feel
community
safety
should
be
what's
an
appropriate
model,
the
different
responses
from
9-1-1
and
mpd,
and
that's
where
gina's
office
is
very
instrumental
and
helpful
in
doing
a
lot
of
that
groundwork
already
and
then
that
information
will
be
taken
and
evaluated
and
we
will
come
back
to
everyone
in
terms
of
the
data
points
moving
into
proposed
strategies
next
year,
trying
to
share
this
okay.
A
So
in
doing
this,
I'm
not
going
to
be
able
to
see
everyone,
but
I
will
do
my
best
to
pay
attention
and
there
we
go.
A
So
before
we
start
does
anyone
have
any
questions
around
what
we're
discussing,
or
this
current
project
or
initiative.
A
Great
erica,
are
you
ready.
B
A
You
know
what
that
is
a
very
good
point,
ken
and
that's
something
that
we
also
additionally
recognized,
especially
when
it
came
to
even
crafting
the
name
or
just
verbalizing
what
this
project
is,
because
it
switched
from
public
safety
and
community
safety,
and
that
changes
too,
with
everyone's
experiences
and
their
perceptions
so
and
I'll
come
from
mine
just
to
help
start
this
conversation
to
me,
public
safety
is
a
police
response
right.
A
A
So
I
I
think
we
left
a
little
nuance,
because
everyone
has
a
different
perception
right
and
then,
when
we
come
from
that
perception,
explain
what
would
be
what
we
feel.
That
is,
and
that's
how
we
can
answer
this
question.
Hopefully
that
helps
a
little
bit.
B
Well,
it
does,
and
I
I'll
I'll,
just
jump
off
and
I'll
I'll
piggyback
off
of
what
I
said
earlier
in
my
example
of
what
I
considered
to
be
a
safety
issue
or
emergency
safety
issue.
It
was
urgent,
but
it
didn't
require
police.
It
didn't
require
armed
services,
it
didn't
require
necessarily
the
fire
department.
There
was
no
fire
at
that
point.
You
know
there
was
so
and
and
that's
kind
of
where
I'm
struggling
a
little
bit
because.
B
I
I
think
safety
response
and
community
safety
response
is
different
from
people's
different
perspectives.
So
I
would
think
that
it
makes
sense
that
there
has
to
be
a
front
door
right.
There
has
to
be
a
gatekeeper
and
that's
the
911
service,
so
they
need
to
be
expert
at
figuring
out
what
needs
to
be
dispatched
and
and
a
response
of
you,
you
need
to
call
a
plumber-
is
not
a
community
safety
response
that
I
I
would
want
to
hear,
especially
when
you're
in
this
high
stress
situation
that
there's
this
thing
going
on.
A
Considered
and
thanks
ken
that
that's
a
very
good
point,
because
you
know
not
only
do
we
have
different
definitions
around
what
you
know,
community
safety
is
it's
also,
you
know
what
is
what
is
that
appropriate
response
right
where,
where
it
may
be,
for
us
some
of
us,
it
might
be
a
police
person
or
some
of
us,
it
might
be.
A
You
know
a
community
service
worker
of
so
I
do
want
to
reiterate,
like
there's
no
right
or
wrong
answer
for
this
question,
and
I
think
the
first
point
that
you
brought
up
is
a
very
good
point,
because
you
know
we,
you
may
think
we
know
what
it
is
and
we
can
name
what
that
is
and
what
the
concerns
are
around
or
the
answer
is
we
don't
know
which
is
which
is
not
bad
right.
B
Now
absolutely
this,
you
know
this
is
the
time
and,
like
you
said,
there's
no
right
or
wrong
answer,
there's
no
right
or
wrong
definition
of
of
community
safety,
but
I
think
there
needs
to
be
some
some
brief
introduction
so
that
people
understand
that,
because
I
mean
when
you
ask
the
question,
my
first
thought
was
gosh.
I
don't
know
what
the
community
safety
plan
is.
B
I
I
I
have
just
kind
of
general
thoughts.
It's
evan,
I
you
know.
I
think
that
when
I
think
about
the
current
public
community
safety
model,
it
is
kind
of
that
response
to
bad
things
happening
yeah.
So
it's
like
somebody
gets
hurt
and-
and
you
know
you
call
9-1-1
or
you
know,
there's
some
other
emergencies,
you
you
use
emergency
services,
but
I
think
where
that
is
lacking,
is
you
know
it's
all
about
responding,
which
is
of
course
important?
But
I
think
where
this
conversation
is
going.
I
Certainly
I
support
this
as
more
towards
a
holistic
view
of
safety
and
working
to
do
more
to
create
the
conditions
of
safety
that
help
people
remain
safe,
so
a
more
preventative
kind
of
a
public
health
type
of
an
approach
to
safety.
Thinking
about
not
just
as
what
do
you
do
when
something
bad
happens,
but
how
do
you
you
know,
create
the
conditions
where
I
guess
bad
things
are
less
likely
to
happen.
A
Evan,
if
you
you
don't
mind,
could
I
tease
out
a
few
parts
of
your
your
your
your
response.
I
A
So
in
creating
you
know
those
conditions
right,
and
I
want
to
go
a
little
bit
broad
here.
A
What
what
what
would
be
an
inappropriate
response
right,
I
mean
we
know,
we
may
know
what
that
is,
but
I'm
just
curious,
if
you
don't
mind
sharing
what
would
what
would
that
response?
Be:
that's
not
the
appropriate
one
and
how
you
know
what
are
some
of
the
attachments
around
that.
I
Yeah,
I
you
know,
I
won't
pretend
like.
I
have
all
the
answers,
but
you
know
there
are.
There
are
whole
fields
of
study
and
professions
dedicated
to
like
violence
prevention,
for
example,
and
strategies
that
that
work
to
you
know
prevent,
rather
than
respond
to
violence,
and
I
know
that
piece
of
it
is
making
sure
that
people
have
are
connected
to
resources
to
be
meet
their
basic
needs.
I
You
know,
so
you
know
there
are
a
lot
of
other
factors
in
a
person's
life
that,
if
not
stable
or
met,
will
increase
the
likelihood
that
they
experience,
violence
or
or
you
know,
commit
acts
of
violence.
So
things
like
you
know
having
social
workers
that
or
nurses
in
the
community,
that
more
proactively
connect
people
to
housing,
resources
to
early
childhood
education,
resources
to
food
resources,
to
you
know
economic
resources.
I
A
Thanks
and
you
know,
I'm
gonna
highlight
one
one
part
of
that
again,
I
think
you
said
it
very
well
in
terms
of
an
issue
can
be.
That
is
that
you
know
we
are
not
appropriately.
A
In
people's
conditions
right-
and
I
think
for
this
committee
may
understand
a
little
bit
better
than
other
folks
in
terms
of
there
is
investment
in
the
you
know
in
a
community
of
how
we
interact
with
each
other
right
and
then
there's
also
the
physical
infrastructure
of
it
too,
because
that
also,
I
think,
for
some
folks.
That
also
makes
up
a
safe
community
in
general
in
terms
of
our
investments
into
our
own
areas
right.
A
So
this
committee
has
diligently
fought
for
access
for
everyone
and
that's
beyond
just
you
know,
making
sure
that
our
right-of-ways
are
accessible,
that
kind
of
making
sure
that
everyone's
included
in
any
type
of
public
establishment.
So
some
folks
also
feel
that
that
leads
to
a
safe
community
as
well.
B
You
know
our
current.
I
don't
know
if
it's
the
model,
but
our
current
way
that
we
handle
911
calls
is
one
way
it
doesn't
matter.
What
kind
of
call
it
is.
It
seems
mostly
if
it's,
if
it's
sense
to
be
a
real
emergency,
that
someone's
hyped
up
and
and
and
claiming
they
need
help,
there's
going
to
be
armed
police
respond
first
and
that
that
that
may
not
be
what's
needed.
B
That
may
exacerbate
the
the
issue,
so
I
I
think
we,
this
is
great
generalization
right,
it's
a
very
broad
stroke,
but
I
think
we
generally
have
a
system
that
we
funnel
everything
into,
and
we've
now
learned
that
system
doesn't
work
very
well
and
we
have
unintended
consequences.
I'll
call
them
unintended
consequences
oftentimes
as
a
result
of
that
way
of
responding
generally
all
the
time.
A
Thank
you
and
mandy.
I
do
see
your
hand
raised
and
before
mandy
before
you
do
that
I
I
will
also
open
this.
I
think,
can
you
you
naturally
segue,
along
with
evan
into
the
second
question,
is,
and
we
could
have
the
conversation
on
both
is
what
are
there
opportunities
for
change
right
you,
you
noted
the
the
issue
that
where
these
calls
are
funneling
into
and
that
response
is
one
area.
That
is
an
issue,
but
then
that's
where
we
could.
A
You
know
through,
like
let's
say:
gina's
work
is
what
the
city
is
trying
to
do
to
respond
and
change
that,
and
so
I'm
just
gonna
open
this
up
where
we're
now
gonna
cover
just
both
questions,
one
and
two
in
terms
of
where,
if
folks
still
want
to
chime
in
on
what
the
issues
or
concerns
are,
but
then,
if
they
want
to
respond
with
what
are
opportunities
for
change,
that's
completely:
okay
as
well
so
mandy!
Oh,
you
have
the
floor.
G
All
right
so
andy,
I
come
from
this
from
a
different
perspective,
where
I
am
a
neighborhood
block
leader,
I'm
also
on
a
neighborhood
association,
and
also
support
different
mechanisms
for
communication
and
engagement
with
different
city
entities
and
having
people
navigate
their
community
and
world
to
keep
it
safe,
welcome
and
inclusive.
G
I
think
the
two
main
points
are
engagement
and
how
we
we
engage
people
through
this
process
and
and
then
really
thinking
strategically
about
that
involvement
in
that
communication.
So
I'll
give
examples
here
that
that
move
to
question
number
two
about
opportunities
for
change.
G
Currently,
the
city
of
minneapolis
has
crime
prevention,
specialists
and
they're
kind
of
arranged
and
and
have
a
lot
of
area
that
they
have
to
cover
to
do
outreach
in
the
community
and
they
rely
on
existing
community
structures
like
neighborhood
associations,
small
businesses,
block
leaders
to
disseminate
and
engage
in
communication.
G
G
They're
also
focused
on
a
emergency
response.
Like
a
disaster
response,
but
those
on
the
front
lines
are
not
always
answering
those
types
of
questions,
it's
basic
questions
who
do
I
get
in
touch
with
to
ask
this
question,
which
is
normally
311
and
routing
them
or
somewhere
else?
It's
trying
to
get
them
to
connect
and
engage
with
the
services
preventatively
as
as
evan
was
talking
about,
and
that
leads
me
to
that
second
point
of
communication
of
of
opportunities
and
needs.
G
It's
a
matter
of
creating
a
neighborhood
and
community
that
values
resiliency,
and
what
I've
seen
some
municipalities
do,
and
in
some
agencies
at
the
county,
state
and
federal
level
is
they
have
resiliency
web
pages
and
they
have
resources
available,
but
they
bake
in
resiliency
into
what
they
do
as
a
strategy
for
all
their
systems
in
their
enterprise.
And
what
I
mean
by
that
is
when
they
think
about
employment.
G
They
think
about
building
resilient
teams
when
they
think
about
building
construction,
an
accessible
path
of
travel
with
public
works
or
thinking
about
how
a
community
is
going
to
interact
and
engage
in
those
spaces
and
build
that
connection
and
resiliency
to
use
those
spaces
in
different
ways.
G
In
times
of
snow,
flood,
tornado,
emergency
or
otherwise,
or
even
just
a
large
group
of
people
convening
what
what
that
emergency
response
or
or
egress
or
safe
space
might
be,
there's
lots
of
different
ways
to
apply
resiliency.
What
I
feel
is
missing
from
the
concept
of
community
safety
as
a
plan
is
building
in
that
resiliency
into
everything
that
we
do.
G
And
so,
when
we
talk
about
strategies,
we
can
use
some
of
the
existing
systems,
but
if
they're
not
trained
to
handle
or
respond
in
an
accessible
and
inclusive
way,
if
they
aren't
able
to
communicate
basic
information
to
their
audience,
whether
it's
barriers
to
language,
communication,
style
or
timing,
that's
a
big
factor
so
I'll
give
an
example
of
timing
and
then
I'll
pause.
Because
I
know
other
people
want
to
have
comment.
G
The
example
I'll
give
about
timing
is
imagine
you
have
I'll
use
my
block
as
an
example,
I
have
28
kids
on
my
blog
yeah.
You
heard
right,
it's
a
little
block
28..
It's
amazing
and
we
speak
multiple
languages
on
our
blog.
We
have
people
who
are
working,
swing,
shifts
split
shifts,
and
this
was
well
before
covet
lots
of
people
working
from
home.
G
We
currently
have
construction
crews
on
our
block
and
it
is
a
main
utility
that
is
trying
to
communicate
updates
on
when
people
need
to
move
vehicles
and
when
they
need
access
to
your
home.
In
this
case,
it's
center
point
updating
gas
lines.
Well,
some
of
that
work
had
to
be
coordinated
with
the
city.
Some
had
to
be
coordinated
with
the
the
subcontractors
they're
all
trying
to
work
together
with
neighbors,
and
they
have
a
project
coordinator.
G
That's
going
around
knocking
on
doors
trying
to
get
them
to
not
knock
before
8am.
As
I
mentioned,
lots
of
people
are
either
sleeping
or
getting
their
kids
off
to
school.
Things
like
that
and
what
happened
is
they
were
having
trouble
communicating?
They
had
text
information,
an
option
to
sign
up.
They
left
flyers
on
doors,
but
what
they
didn't
do
is
the
municipality.
In
this
case,
the
city
wasn't
communicating
all
the
changes
of
the
work
that
needed
to
be
done
with
the
crew.
G
The
crew
was
going
to
the
neighborhood,
the
community
to
get
the
latest
updates
and
information,
and
the
community
became
the
middle
person
and
we
also
had
a
police
presence,
because
there
was
a
concern
of
safety
of
the
staff
working
on
the
construction
site,
about
tampering
with
the
gas
lines
and
about
theft
of
equipment
and
materials,
because
there
are
precious
metals
involved.
G
But
none
of
that
information
was
relayed
to
the
neighborhood
about
safety.
It
was
boom,
there
was
just
a
police
presence
dropped
in
and
it
actually
escalated
concern
and
anxiety
in
the
community,
and
we
had
to
respond
in
a
way
to
explain
why
they
were
there
how
it
could
help
and
that
no,
they
they
weren't
going
to
be
going
into
people's
homes.
The
example
I
give
here
is
a
cautionary
tale.
Where
we
know
we
have
to
collaborate.
We
know
we
have
to
communicate.
G
So
I
really
think
that,
if
we're
going
to
envision
what
a
community
safety
plan
looks
like
it
has
to
have
that
shared
process
of
voices
that
are
within
the
community,
coming
together
to
help
formalize.
That
plan
evaluate
that
plan
and
make
suggestions.
So
it's
not
just
a
one-time
engagement
meeting
that
there's
an
ongoing
process
to
that,
it's
being
engaged
with
on-demand
resources,
so
that
you
don't
have
just
the
passing
privilege
to
access
them
or
attend
a
meeting
that
it's
available
in
in
different
languages
and
different
sources
that
are
fully
accessible
to
all.
G
So
that's
what
I
would
envision
of
a
process,
design,
strategy
and
approach
and
I'm
going
to
end
there.
Thank
you
guys.
A
B
And-
and
you
know
I-
I
certainly
don't
want
to
diminish
anything
that
you
said,
but
it
it
what
I
kept
thinking
about
in
your
summary.
There
was
in
essence
it's
nothing
about
us
without
us
and
and
that
that
doesn't
just
necessarily
refer
to
people
with
disabilities,
but
whatever's
being
engaged.
Everyone
needs
to
be
in
collaboration
well
said.
H
Or
three
this
is
joan:
oh
hi
john.
Can
you
guys
hear
me
yep
yep
yeah
right,
I
think,
there's
not
much
to
say
after
what
mandy
I
mean
you
kind
of
captured
it,
but,
and
you
too
can
when
you're
talking
about
you
know
nothing
about
us
without
us.
I
mean
you
know.
You
know
you
don't
like
to
have
something
just
being
done
to
you.
You
want
to
be
feel
like
you're,
a
part
of
it
and
that's
generally,
what's
missing,
you
know
so
yeah.
H
So
did
anybody
get
that
on
recorded
what
mandy
just
said.
H
Oh
good
good
yeah,
so
I
I
certainly
concur
too
with
what
mandy
said.
A
I
think
that
is
a
very
crucial
piece
of
this
conversation
or
or
just
this
work
in
general
right,
if
you
just
think
about
for
for
our
different
communities,
the
different
trauma
and
history
that
we
have
and
then
kind
of
just
that
one
going
history
right
now
and
the
second
part
is
how
do
we
build
things
together
as
well
and
that
engagement
around
it?
I
think,
that's
very
crucial
and
important,
and
that
I
think
that's
something
that
is
not
new
and
it's
been
championed
by
by
this
committee
multiple
times
over.
A
So
I
really
do
appreciate
that
being
in
this
space
clicking.
B
Yeah,
so
I've
got
a
question
for
you.
I
know
at
one
time
and
I
couldn't
tell
you
how
many
years
ago
this
was
but
at
one
time
at
one
of
our
community
neighborhood
annual
meetings
or
I
don't
know
what
they're
called
but
conferences.
B
A
I
believe
there
is
a,
I
don't
know
it's
a
formal
title,
but
a
chief
resiliency
officer
or
chief
resiliency
person
yeah.
I
believe
I
believe
that
is
still
in
existence,
their
their
body
of
work.
I
am
I
I'm
not
familiar
with,
so
I
can't
really
comment,
so
I
could
note
that
and
and
look
into
it
for
this
committee
gina
mentioned
there
is
a
chief
resiliency
officer,
correct.
B
Yeah,
I
thought
I
remember
something
about
that.
A
few
years
ago,.
A
We
can
follow
up
on
that
as
well.
So
I
I
I
know
folks
are,
I
don't
want
to
speed
this
up,
but
I'll
move
at
a
little
bit
of
a
better
pace,
so
folks
can
also
catch
the
governor
walton's
press
conference.
But
the
third
question
goes
back
to
our
previous
conversation
around
9-1-1
calls
and
an
alternative
response
to
9-1-1
calls,
because
their
work
is
on
mental
health.
Related
calls.
A
Do
you
all
and
again
I
think
you
you
alluded
to
this
within
your
your
story
and
your
example
is:
are
there
other
types
of
9-1-1
calls
or
community
safety
issues
that
should
have
a
non-police
response?
So
I
think
you
know
an
emergency
situation
very
well.
Is
you
know
your
wider
pipes
bursting
in
your
basement
and
going
going
getting
close
to
your
utility
or
electrical
box?
That's
that
feels
like
a
something
that
requires
a
response.
A
So
those
type
of
situations
are
there
other
situations
or
types
of
calls
that
would
fall
into
that
and
who
should
respond
as
well.
B
So
it
almost
seems
to
me
that,
in
order
for
us
to
get
away
from
this
one-size-fits-all
response
kind
of
process
that
we've
worked
ourselves
into,
it
almost
seems
you
know-
and
I
I
realize
three,
one
one
was
developed
to
kind
of
handle
some
of
these
things
that
you
have
a
place
to
go
to
get
information
to
get
direction,
to
get
resources
or
referrals.
B
So
maybe
that's
a
concept
that
needs
to
be
explored,
and
I
I'm
certainly
I
I'm
not
making
any
commentary
on
how
well
or
how
not
well
3-1-1
deciphers
calls
and
and
forwards
people,
but
that's
their
that's.
Their
primary
responsibility
is
to
listen
and
figure
out
where
the
call
needs
to
go
next
and
creates
a
a
record
of
that
to
be
able
to
trace.
So
if
we
had
more
opportunity
and-
and
it
were
more
of
an
education
piece.
B
B
You
know
we,
we
ask
a
lot
of
our
911
dispatch
people
right,
they
need
to
keep
people
calm,
they
need
to
assess
quickly,
they
need
to
figure
out.
What's
going
on,
they
get
cryptic
information,
I
mean
it
goes
on
and
on
and
on,
but
how
do
we
develop
a
system
where
they
can
have
resources
as
well
to
refer
somebody
to
they're
limited
and
who
they
can
refer
to.
H
H
I
H
B
A
Thank
you
I'll.
Look
into
that.
I
I
don't
want
to
generalize
and
call
it
a
medical
emergency,
but
it
feels
like
it's
kind
of
in
that
you
know
it
is
a
medical
emergency,
but
not
a
medical
emergency
requiring
fire
truck
sirens
and
emt
sirens,
and
things
like
that,
so
I'm
gonna
go
off
of
the
community
paramedic
response,
so
thank
you,
evan
and
I'll.
Just
work
and
inquire
based
off
of
that.
A
Are
there
any
other
folks
that
wanted
to
give
a
little
more
input
to
question
three.
A
A
So
I
could
give
a
little
bit
of
maya
a
back
story
to
this,
just
to
kind
of
help.
Folks
get
an
idea
into
this
question
before
I
joined
the
city
and
before
I
even
moved
here
to
minnesota,
I
was
a
case
manager
for
a
non-profit
in
portland
and
and
my
role
is
to
really
work
with
youth
and
families
and
and
it
wasn't
direct
violence
prevention
work.
A
A
So
that
is
that
there's
different
models
and
there's
different
bodies
of
work
at
different
levels
of
government
on
that
and
and
really
part
of
our
our
our
strategies
or
our
mantra
is
just
making
sure
that
we
meet
with
them
where
they
are
and
then
not
only
in
their
space,
but
also
kind
of
where
they
are
in
their
in
their
current
situation.
A
Their
life-
and
you
know
we're
not
there
to
help
them
get
a's,
but
at
least
progress
through
school,
as
well
as
find
out
what
kind
of
kind
of
communities
they
want
to
live
in
and
how
they
want
to
participate
in
that,
and
sometimes
some
folks,
that's
different
folks.
A
lot
of
people
like
to
play
soccer,
so
we
did
soccer
camps
a
lot
of
folks
like
music,
so
we,
you
know,
found
average
news
for
them
to
participate
in
school
events
and
perform,
and
then
some
folks
just
like
not
to
do
anything.
A
That's
just
us
walking
around
the
park.
So
I
feel
that
that's
preventative
work
that
would
sway
them
away
from
you
know
other
bad
habits
or
choices.
So
I'm
sharing
that
to
say
that
you
know
this
is
different
for
different
folks
and
that
may
that
may
be
something
that
you
are
doing
like
mandy
directly
on
your
block
with
28
kids,
or
is
that
right,
28,
kids
or
if
you
are
elsewhere?
A
So
with
that
being
said,
I
do
harvey
you.
You
have
your
hand
raised.
A
J
I
do
okay,
I
would
like
to
kind
of
make
a
comment
related
to
violence.
Sure
I've
had
some
experience
with
the
hearing
person.
Who
then
was
talking
to
me
and
came
up
to
me
up
to
my
face
and
starting
to
talk
with
me,
I
tried
to
explain
that
I
can't
hear,
and
so
someone
else
intervened
between
the
two
of
us
and
then
tried
to
resolve
the
conflict.
J
Come
to
some
resolution.
The
person
who
intervened
did
a
good
job,
but
I
did
not
understand
the
reason
why
that
other
person
was
so
angry.
I
didn't
understand
what
was
going
on
and
the
two
of
them
had
a
conversation
and
went
back
and
forth
between
each
other
and
then
they
left
and
I
was
left
just
by
going
what
happened,
and
so
if
the
police
were
to
show
up
in
that
situation
or
a
first
responder
were
to
show
up
in
that
situation.
J
They
would
see
that
and
would
it
would
be
nice
for
them
to
intervene,
but
with
the
understanding
that
both
sides
are
able
to
understand
the
situation
and
could
just
have
told
that
person
that
was
mad
at
me.
J
J
So
that
really
was
close
to
this
person
hitting
me
and
the
face
was
so
close
to
my
face
and
they
got
very
very
close
to
hitting
me.
So
that
was
a
violent
situation
and
I'm
hoping
the
police
or
the
first
responders,
will
understand
that
level
of
working
with
a
deaf
person
as
well,
not
just
to
ignore
the
deaf
person
during
when
this
whole
process
is
happening
like
they're
kind
of
like
an
animal
and
ignoring
them,
but
knowing
to
address
them
as
well.
A
Harvey
thank
you
for
sharing
that,
I
think,
can
if
I
could
just
share
one
little
tidbit
and
I
want
to.
I
want
to
highlight
something
that
you
harvey.
You
mentioned
there
in
terms
of
that
mediation,
mediation
and
resolution,
or
community
mediation
and
resolution.
I
think
that
is
a
great
idea
and
I
think
that's
a
great
body
of
work
that
the
city
can
focus
on.
A
I
don't
know
if
folks
follow
the
different
moving
pieces
of
the
city,
but
we,
the
health
department,
does
have
a
a
an
outreach
team.
That's
called
the
violence
interrupters
that
not
manages
but
focuses
on
that
level
of
that
work
in
terms
of
working
with
folks
in
neighborhoods
to
disrupt
violent
interactions
through
mediation
and
conflict
resolution.
A
So
I
think
that
is
a
very
crucial
point
that
I
just
wanted
to
highlight
and
can
yes.
H
B
I
I
think
those
are
good
programs,
absolutely
no
doubt
about
it,
but
but
I
think
this,
this
issue
kind
of
goes
back
to
what
mandy
was
identified
earlier.
Is
you
know
not?
Everybody
gets
to
choose
where
they
live,
and
so
not
everyone
feels
comfortable
in
you
know,
sharing
laundry
sharing
issues
or
calling
out
somebody
if
somebody's
being
irresponsible.
B
So
I
I
think
it
gets
back
to
what
mandy
was
talking
about
in
terms
of
having
an
open
and
collaborative
process
where
neighbors
know
neighbors,
because
in
order
to
prevent
violence,
you
need
to
understand
when
violence
is
escalating
or
when
that
kind
of
situation
is
presenting
itself.
More
often,
that's
certainly
not
the
only
way,
but
that's
one
way
and
I
think
the
we
are
so
siloed.
B
Sometimes
we
don't
even
know
our
neighbors,
sometimes
and
so
really
creating
a
community
that
is
more
responsive
to
each
other
can
really
help
kind
of
move
the
needle
in
this
direction.
I
think-
and
I
think
those
other
programs
are
very
valuable
and
they
have
their
place
and
perhaps
maybe
they
wouldn't
be
needed
if
we
had
a
more
inclusive
environment
in
our
blocks
and
people
knew
each
other
and
weren't
afraid
to
have
communication
and
conversations
with
each
other.
G
Yep,
this
is
mandy
I'll,
try
and
be
shorter.
This
time,
I
wanted
to
focus
on
number
four
as
a
violent
prevention
work,
that
the
city
should
focus
on
and
part
of
that
resiliency
and
training
piece
is
providing
people
the
tools
that
they
need
to
be
successful
in
communication.
Part
of
that
is
de-escalation
training.
Part
of
that
is
mediation
training
that
can
be
done.
G
This
type
of
training
is
not
generally
included
on
how
to
resolve
conflict
in
general,
because
most
people
don't
even
want
to
talk
about
it.
So
it's
getting
people
to
think
about
what
the
community
impacts
are
and
oftentimes
to
get
consensus
for
a
community
change
to
talk
about
changes.
We
talk
about
what
are
the
impacts
to
others,
because
if
you
only
see
through
your
lens,
your
your
perception
of
what's
happening
is
really
bound
by
that.
G
And
so
when,
when
we
talk
about,
if
we
want
to
change
that
that
action,
we
really
need
to
change
that
perception
of.
What's
going
on.
G
I
did
want
to
also
mention
that
I
did
send
something
to
nick
and
ken
about
our
chief
resilience
officer
ron
harris
and
an
article
that
he
recently
wrote
about
some
strategies
that
go
back
to
number
two,
but
I
think
that
there's
ways
that
we
can,
as
a
committee,
talk
about
prevention
strategies
that
are
aimed
for
inclusion
and
engagement
of
people
with
disabilities,
whether
they
live
work
or
play,
because
sometimes
you
may
not
see
someone
as
a
neighbor.
G
So
if
we
start
to
expand
what
we
think
about
as
a
neighbor
and
as
a
community
we're
going
to
expand,
who
we
communicate
with
how
we
do
that,
how
we
relate
to
them
and
that's
part
of
what
I
feel
like
the
city
could
focus
on
providing
more
of
those
bite,
size,
mini
training
and
resources
in
multiple
language
formats,
shapes
and
sizes
that,
when
you
talk
about
de-escalation
training,
when
you
talk
about
diversity
and
inclusion
training,
when
you
talk
about
mediation,
training
that
you're
able
to
understand
that
with
a
disability,
friendly
lens
and
I'll
end,
there
thanks.
A
Two:
okay:
we
could
go
through
number,
five
I'll,
read
it.
What
policies
or
practices
should
licensed
police
officers
have
to
follow
once
they
arrive
to
a
situation
again.
What
policies
or
practices
should
licensed
police
officers
have
to
follow
once
they
arrive
to
a
situation.
A
So
I
think
there
this
question
or
the
answer
some
of
the
solutions,
or
was
kind
of
highlighted
in
other
responses
throughout
the
conversations
as
well,
but
I'll
I'll
open
it
up
for
anyone
that
wants
to
respond.
E
I
was
thinking
about
how
many
times
the
police,
I
have
a
handcuff
handcuffed,
a
deaf
person
and
they
put
the
cuffs
behind
the
back,
which
really
for
any
deaf
person
if
they
identify
themselves
as
deaf
and
they
use
their
sign
language,
it's
best
to
cuff
them
in
the
front,
so
they
can
at
least
still
communicate.
E
You
know
at
least
gesture
a
little
bit
and
you
know
do
some
kind
of
communication
with
while
being
cuffed,
but
behind
the
back.
Just
is
not
acceptable
and
that's
just
an
fyi.
A
And
again,
I
I
do
feel
that
this
question
was
also
answered
in
in
other
forms
of
conversation
throughout
this
time
as
well,
but
I
I'm
happy
to
highlight
any
any
points
someone
may
want
to
make.
E
Harvey
here
again,
I
would
love
to
say
that
I
was
stopped
by
an
officer
in
the
city.
It
was
actually
an
hour
south
up
here
and
they
could
fingerspell.
So
they
had
basic
signing
skills,
which
was,
I
was
so
excited
like
hi.
E
E
So
if
any
officers
would
be
able
to
learn
very
basic
sign
language
like
speeding
license
ticket
and
fingerspelling,
I
think
that
would
help
so
much,
and
that
would
give
a
lot
of
trust
rebuild
to
the
deaf
community.
A
That's
a
that's
a
great
point
harvey
and
I
think
I
feel
that
there's
a
few
other
great
points
in
your
in
your
story
there
one
is,
you
know
that
communication
aspect,
and
I
think
we've
talked
about
that
and
the
other
part
is
just
your
interaction
because
I
felt
like,
if
you
feel,
if
you,
if
I
could
say
it
this
way,
you
feel
like
we
can
record
it,
but
just
you
know
that
human
interaction
humanizing
each
other.
I
think
that
personal
interaction
also
made
for
so.
B
B
Citizens-
and
I
think
harvey's
example,
is
a
great
example
of
that.
You
know
respecting
that
people
have
different
communication
styles
and
needs
the
willingness
to
learn.
Those
is
a
good
sign
of
respecting
that
difference,
and
those
are
the
types
of
demonstrations
that
I
think
need
to
be
exhibited
before
real
trust
can
take
place.
It's
a
process.
It's
going
to
take
time.
G
Mandy,
so
this
is
mandy,
I
think
the
last
one
is
really
about
prioritizing
and
demonstrating
those
knowledge,
skills
and
abilities.
Sorry,
I'm
in
my
federal
zone
of
those
knowledge,
skills
and
abilities
to
have
active
listening.
G
G
Listening,
isn't
just
listening
with
your
ears,
it's
taking
in
that
that
information
in
a
way
that
you
can
process
it
back
to
somebody
else,
so
whether
it's
collecting
metrics
on
community
safety
and
being
able
to
share
it
with
others
or
listening
to
someone's
request
and
understanding
how
to
route
them
to
the
appropriate
need,
whether
that's
three
one,
one,
nine
one,
one
or
you
know
a
community
mental
health
support
in
any
language.
G
The
second
step
is
that
action
and
we
have
a
lot
of
people
who
have
been
working,
especially
in
the
bipoc
community
for
years
on
these
topics
of
citizen,
engagement
and
they've
been
doing
a
lot
of
this
labor,
and
now
it's
suddenly
getting
you
know,
visibility
and
I'll
give
an
example
where
our
covid
shared
process
advisory
committee
that
minneapolis
department
of
health
had
they
got
individuals
from
all
across
the
city.
G
Very
diverse
backgrounds,
to
represent
different
communities,
engage
and
provide
solutions
on
the
public
health
crisis
of
covet
as
a
pandemic
and
later
how
to
address
with
resiliency
and
trauma
recovery
with
civil
unrest.
G
So
what
they
heard
is
is
necessarily
new.
It's
that
someone
was
there
to
receive
it,
and
in
this
case
it
was
the
public
health
commissioner,
who
agreed
to
sit
in
on
these
meetings
and
reports
and
provide
action
items
and
come
back
to
the
group
about
what
they
were
doing.
There
was
that
accountability
and
listening
that
translated
into
real
action
and
real,
meaningful
steps
now
did
everyone
get
everything
that
they
wanted?
No,
but
that's
what
builds
trust
that
something
is
getting
done
and
it's
not
just
lip
service.
G
So
I
think,
if
we
can
include
in
our
summary,
which
I
loved,
what
what
ken
said
is
that
we
we
actually
have
to
build
in
as
part
of
our
resiliency
structure,
that
active
listening
and
that
shared
process
and
and
power
so
that
people
in
the
community
can
get
that
message
to
the
person
who
can
actually
take
action
and
that
person
who
takes
action
can
actually
help
disseminate
that
information.
Back
on
what
happened.
G
A
Hitting
home
runs
all
night
mandy
thanks.
Thanks
does.
A
B
So
the
two
things
I'd
like
to
do
is
go
back
to
our
meeting
minutes.
We
have
september
and
october
meeting
minutes
to
approve.
B
So
let's
take
september
meeting
minutes
is
there
a
motion
for
approval.
A
A
A
I
A
A
Yes,
ken,
yes,.