►
From YouTube: April 20, 2022 Public Health & Safety Committee
Description
Additional information at:
https://lims.minneapolismn.gov
A
A
A
D
Thank
you,
madam
chair.
It
is
good
to
be
back
with
all
of
you
in
person.
This
is
at
least
my
first
time
in
these
chambers.
With
all
of
you,
I
still
need
to
get
used
to
sitting
in
this
chair
again
and
figuring
how
to
wiggle
my
way
in,
but
I'm
proud
to
join
you
all
and
speak
on
behalf
of
our
presently
interim
director
and
hopefully
soon
to
be
full-time
director.
D
Alberto
gillespie
she's
done
an
incredible
job,
stepping
into
a
new
role
throughout
her
interim
period
here
during
what
has
been
a
tenuous
time
and
throughout
her
time
at
the
city,
whether
in
this
role
or
in
former
roles,
her
service
has
been
really
defined
by
a
tenacious
attitude,
a
spirit
of
service,
inclusion
and
justice
and
truth,
and
we
have
seen
that
in
every
bit
of
her
work.
Thus
far
as
interim
director,
she
moved
very
quickly
to
review
and
help
us
set
up
a
new
warrant
policy
in
the
city.
D
She's
been
proactive
early,
reaching
out
around
a
special
review
of
mpd
and
the
no
knock
warrant
policy.
She's
been
community
oriented
and
driven
and
has
already
worked
tirelessly
to
build
out
a
number
of
relationships,
both
internally
here
at
city,
hall
and
externally,
with
a
number
of
very
important
organizations
as
well
as
individuals.
D
She
also
spearheaded,
as
you
all
know,
the
city's
2020
census,
which
was
incredibly
successful
and
the
organizational
expertise
that
she
was
able
to
exhibit
through
that
period
of
time.
I
think
led
to
some
really
great
conclusions
for
minnesota
in
terms
of
engagement
and
in
terms
of
funding
from
the
federal
government
and
thanks
to
her
hard
work.
Of
course,
minneapolis
had
a
74
self-response
rate,
which
was
1.2
percentage
points
higher
than
the
self-response
rate
that
we
got
in
2010
in
minneapolis.
I
believe
so
you
know
our
city
right
now
is
is
at
a
moment
of
transformation.
D
The
civil
rights
department
is
going
to
be
a
very
important
component
of
that
transition,
and
I
want
to
thank
her
for
her
willingness
to
serve
I'm
honored
to
put
her
name
forward,
and
I
ask
council
members
for
your
support
and
vote.
Thank
you
so
much,
madam
chair.
It's
good
to
be
with
all
of
you.
A
Thank
you,
mayor
fry.
I'm
going
to
proceed
to
open
the
public
hearing.
The
clerk
has
provided
me
with
a
list
of
names
of
those
who
have
signed
up
to
speak
and
I
will
begin
with
the
first
person
on
the
list.
If
you
did
not
yet
sign
up
to
speak,
please
see
the
clerk
who's
over
here.
To
do
so,
and
so
the
first
person
I
have
is
fernando
anderson.
E
You,
madam
chair
vice
chair,
payne
and
city
council
members.
My
name
is
carrie,
joel
felder
and
I'm
a
teamster
120
and
I've
been
a
teamster
for
nine
years.
Now
I
work
at
the
minneapolis
regional
labor
federation,
where
I
have
worked
there
for
almost
nine
years
and
I
came
to
support
alberta
gillespie.
E
I
first
met
alberta.
She
called
a
meeting
to
her
home
for
black
women
and
I
went
I
didn't
know
what
to
expect,
but
that
meeting
has
now
progressed
into
black
women
rising,
which
has
been
a
wonderful
organization
for
young
women
and
older
women,
of
course,
as
well
to
to
enter
the
politics
arena
and
to
make
change
and
give
them.
We
give
them
lots
of
support,
and
that
is
something
that
she
started
right
there
in
her
home.
E
She
is
very
aggressive
in
making
sure
that
everyone
has
opportunities,
and
she
is
also
very
tenacious,
as
mayor
frye
has
said,
in
making
sure
that
it's
done
right.
I've
known
her
for
a
very
long
time
going
through
various
efforts,
and
she,
the
one
thing
that
she
does
is
she
holds
the
truth
and
that's
something
I
very
much
respect
and
admire
about
her
she's,
going
to
be
honest,
she's
going
to
be
on
time
and
she's
going
to
be
transparent.
E
That
is
another
piece
of
her
that
I
think
that
you
will
enjoy
as
you
work
with
her
just
a
few
weeks
ago.
A
couple
weeks
ago,
maybe
I
was
working
with
kieran
knutson,
the
president
of
cwa
7200
here
in
minneapolis,
and
they
were
having
an
issue
with
att,
not
treating
the
workers
right,
and
so
I
was
talking
to
alberta
and
she
was
like
we'll
just
have
him
call
me,
you
know,
connect
it
and
I
did
and
she
met
with
him
two
days
later.
E
How
fast
can
that
be?
I
mean
he
was
absolutely
blown
away
and
very
grateful
for
the
information
that
was
given
to
him
and
he
told
me
that
he
felt
that
she
was
completely
knowledgeable
and
that
he
hadn't
worked
with
her
before
and
I
was
like
well
she's
new
and
he
was
like
no
way
so.
Even
people
who
have
been
working
with
her
have
just
really
been
amazed
by
her
tenacity
and
getting
things
done
and
making
the
right
connections,
and
so
I
just
wanted
to
offer
up
my
support
in
favor
of
alberta
gillespie.
E
F
To
the
chair
officers
and
members
of
the
council
mayor
good
afternoon,
I'm
marquita
stevens
vice
president
of
strategic
planning
and
chief
strategy
officer
of
the
urban
league
twin
cities.
I'm
here
to
offer
my
insights
and
hearty
endorsement
of
alberto
gillespie
for
the
director
civil
rights
department
of
the
city
of
minneapolis
alberta.
F
F
F
A
A
G
Thank
you,
madam
chair.
So
in
my
older
age,
I'm
gonna
tell
you
how
old
that
is.
I've
got
these
kind
of
comments,
make
me
a
little
weepy
and
because
I
am
just
so
grateful
to
have
community
members
who
feel
that
way
about
me.
I
want
to
first
say
thank
you
to
the
mayor
for
your
vote
of
confidence
and
for
those
kind
words.
G
So
I
appreciate
that
and
thank
you
to
the
council
for
entertaining
the
idea
of
me
being
the
civil
rights
director,
and
I
just
want
to
keep
my
comments
really
brief,
and
I
had
some
things
prepared,
but
as
usual,
when
people
say
things
that
may
make
me
switch
it
up
a
little
bit
and
I
won't
go
into
extreme
detail
about
what
it
is,
I'm
looking
to
accomplish
the
civil
rights
director,
or
even
some
of
the
things
I've
been
able
to
accomplish
as
civil
direct
rights
director,
but
I'm
going
to
do
a
more
high
level
and
say
this.
G
I
can
say
this
as
well
that
when
I
came
to
this
position-
and
the
mayor
asked
me
this,
you
know,
do
you
really
want
the
position
when
we
had
a
conversation?
I
said
when
I
got
here.
I
wasn't
sure
so
I'll
be
honest,
because
I
didn't
know
what
I
was
stepping
into.
I
wasn't
quite
sure
what
I
was
stepping
into
if
I
could
really
have
impact
and
do
the
things
that
we
need
to
have
done
at
this
moment
in
time,
and
then
I
had
an
opportunity
to
work
with
some.
G
I
think
the
best
people
in
the
city
of
minneapolis
and
that's
the
people
who
were
in
the
civil
rights
department,
some
of
them
who
are
here-
and
I
saw
their
commitment
to
this
work-
that
they
do,
and
I
I
have
this
whole
campaign
called
this
work.
This
work
that
they
do
on
a
daily
basis.
This
noble
work
that
they
do
and
they
welcome
me
in
and
they
help
me
learn
some
things
and
I
hopefully
have
helped
them
learn
some
things.
G
But
I've
been
able
to
support
this
work
that
they
do,
and
I
want
to
also
be
able
to
support
the
work
that
the
mayor
does,
that
the
council
does,
because
we
move
together
collectively.
That's
how
we'll
move
forward
in
terms
of
my
vision
for
the
civil
rights
department.
My
focus
right
now
is
three
things.
I
call
them
the
three
e's,
hopefully
I'll,
get
the
staff
to
a
point
or
they'll
be
able
to
recite
them
for
you,
but
really
it
is
a
framework.
G
It
gives
me
a
framework
for
moving
this
department
forward
and
we're
focused
on
education,
engagement
and
elevation.
So
how
do
we
educate
people
about
who
we
are,
what
we
do
and
how
the
work
we
does
impact?
How
does
it
impact
their
lives?
That's
the
education
piece.
How
do
we
engage
people
in
an
authentic
and
genuine
way,
and
how
do
we
take
what
we're
doing
and
elevate
it
right?
G
How
do
we
take
it
to
the
next
level,
and
I
can
give
some
examples
of
how
we've
already
done
that
if
you
want
those,
I
know
you
have
can
ask
me
questions
later,
but
that's
the
framework
that
I
use
we're
doing
great
we're
doing
really
good
work.
We
want
to
make
it
great
work
and
we
make
it
great.
We
want
to
make
it
greater
than
great
and
we
want
to
engage
the
the
community
in
a
real
wake
like
the
co-enforcement
model.
G
That
brian
has
right,
that's
a
that
is
an
excellent
thing
and
we're
working
with
community
in
the
way
that
I
love
to
work
with
community.
How
do
we?
How
do
we
elevate
that?
How
do
we
expand
that
and
build
those
strong
partnerships?
I'm
sure
my
time
is
limited
and
I
don't
want
to
overtake.
I
know
you
have
an
agenda
and
many
things
on
that
agenda.
G
I
know
brian
smith
over
here
is
waiting
for
his
opportunity,
so,
but
these
are
the
things
that
I
want
to
do:
break
down
some
of
the
silos
within
the
enterprise
and
even
within
our
own
department,
and
so
I've
been
working
to
do
that.
The
mayor's
office
has
been
really
cooperative
in
those
things.
G
Also,
when
I
talk
about
building
trust
a
lot
of
times,
people
think
about
our
office
of
police
conduct
and
review,
and
we
have
a
job
to
do
in
terms
of
holding
people
accountable
and
speaking
truth,
and
we
will
do
that
job,
and
so
we
will
be
fair
to
everyone
in
that.
When
we,
when
that
division
is
working,
everyone
will
be
it'll,
be
a
fair
process
for
police,
but
also
for
community
members,
and
so
we
want
to
be
completely
open
and
transparent.
G
And
so
I
want
to
make
sure
community
understands
that.
The
other
thing
when
I
talk
about
engagement-
it's
not
enough
to
say
we
passed
an
ordinance,
and
now
you
have
sick
and
safe
time,
or
we
did
this,
and
now
you
can
have
that.
We
have
to
go
out
and
partner
with
community
about
how
do
you
access?
That's?
Where
equity
comes
in?
G
How
do
you
access
the
things
that
are
available
at
the
city
and
there
are
lots
of
things
that
are
available,
but
just
putting
it
on
a
computer
screen
and
saying
you
can
fill
out
a
form,
isn't
necessarily
how
we
provide
access?
How
do
we
make
sure
that
we're
focused
on
process
improvement
right
because
that's
something
that
we
could
it
develops
trust
if
I
submit
a
complaint,
I
don't
want
my
complaint
sitting
there
for
three
four
weeks
and
no
one
responds
to
me.
So
those
are
the
types
of
things.
G
G
H
I
don't
have
any
questions
just
want
to.
Thank
you,
alberto.
H
It's
good
to
see
you
and
I
I
would
say
that
in
all
the
time
that
I've
known
you,
you
know,
integrity
is
one
of
those
words
that
that
comes
to
mind
when
I
think
about
the
work
that
you've
put
in
as
a
community
member
as
somebody
who's
run
for
office,
as
somebody
who
engaged
in
the
census
and
has
has
worked
on
and
on
behalf
of
the
city
and
the
people
of
the
city
and
the
people
of
of
the
metro
area
really,
and
so
I
know
that
you're
going
to
bring
that
to
that
integrity
to
this
work,
and
I
have
full
confidence
of
that
and
so
really
proud
to
be
here
and
support
you
today
and
you
know,
the
civil
rights
department
here
in
minneapolis
has
a
really
strong
legacy
of
great
leaders,
especially
in
recent
memory,
and
so
it's
it's
only
appropriate
that
you
join
that
legacy
and-
and
I
think
that
you'll
you'll
fold
right
in
really
well
with
that
legacy.
H
So
thank
you
for
believing
in
the
city
enough
to
to
offer
your
services
and
and
your
support
and
your
leadership
here,
and
I'm
excited
to
to
sort
of
return
that
in
kind.
So
thank
you.
Thank.
I
Thank
you,
chair,
vita,
very
excited
about
this
deployment.
You
know,
I
I
gave
comments
at
our
last
cycle
meeting
just
about
the
work
that
civil
rights
has
done
in
terms
of
really
embodying
what
I
think
a
model
of
co-governance
and
co-enforcement
should
be
across
the
city
enterprise.
I
You
know
pressuring,
organizing
from
our
community
partners
as
well
as
15,
and
you
all
have
been
at
the
helm
of
you
know
we
get
it
passed,
but
the
enforcement
piece
so
that
there's
actual
material
usage
of
these
things,
because
we
can
pass
all
the
policies
it
makes
no
difference
if
they're
not
being
utilized
to
help.
People
have
a
better
life
in
this
city
and
civil
rights
has
been
a
core
piece
of
making
sure
that
we
are
meeting
the
latter,
and
we
got
to
experience
that
even
in
ward
2
with
the
work.
I
I
So
again
I
I
the
the
model
of
co-governing
and
co-enforcement
that
you
lead.
I
would
love
to
see
that
just
be
amplified
across
the
city
of
enterprise
and
you're,
leading
by
example
every
single
day.
So
thank
you
for
that
work.
Thank
you
for
sending
that
president
and
I
look
forward
to
supporting
you
as
well
in
this
appointment.
Thank
you.
C
Thank
you,
madam
chair
yeah.
I
just
wanted
to
say
the
last
time
that
we
got
to
work
together
was
before
clovid
lockdown
and
it
was
on
the
census,
and
it
was.
I
was
just
so
excited
to
come
back
as
a
council
member
and
see
you
in
the
interim
role.
So
I'm
doubly
excited
today
to
be
able
to
you
know,
affirm
your
role
as
a
director
and
I'm
really
looking
forward
to
the
work
we're
going
to
do
together
again.
J
Thank
you,
madam
chair.
I
just
want
to
welcome
you,
ms
gillespie,
and
thank
you
for
your
service
for
volunteering,
to
do
this
very
important
task
and
know
that,
as
you
move
forward,
you're,
not
alone,
all
of
us
on
the
council
are
here
to
support
you
and
again.
Thank
you
very
much
for
stepping
the
plate.
You
have
a
very
important
job
ahead
of
you.
K
Thank
you,
madam
chair.
I
won't
belabor
this.
I
I
think
my
colleagues
have
all
said
it
very
well,
ms
gillespie.
We
need
your
historical
perspectives
from
your
past
as
we
move
forward,
and
we
need
your
strategic
skills
and
your
strategic
perspective
and
that
attention
to
detail
your
bright
and
positive
attitude
will
certainly
be
an
asset
in
our
work
and,
unlike
those
that
have
come
before
you,
you
have
a
bit
of
a
head
start
and
that
you've
inherited
a
really
high
functioning
and
healthy
team
in
your
department.
A
A
The
bingo
game
you
were
there
smiling
like.
You
are
right
now,
and
you
know
talking
to
us
about
the
work
that
you're
doing
here
at
the
city.
I
I
felt
so
inspired
by
the
work.
I
I
know
how
passionate
you
are
about
this
community,
whether
it's
inside
the
city,
enterprise
or
just
on
broadway.
You
know
wherever,
and
so
I
was
excited
to
see
you
here
when
I
got
here.
I'm
excited
to
work
with
you
extremely
excited
for
to
vote
for
you
to
be
in
this
position
today.
A
My
office
and,
as
my
colleagues
have
said,
are
here
to
support
work
with
you
and
help
you
in
any
way,
as
you
stated,
you
know
with
us
moving
forward
and
and
doing
better
and
getting
it
right
here
at
the
city
of
minneapolis.
So
I'm
happy
to
support
you
today
and
thank
you
so
much
for
deciding
that
you
would
take
the
job
and
just
another
quick
thing.
We
always
get
mistaken
for
each
other.
A
A
So
we're
going
to
move
on
to
the
consent
items.
There
are
two
items
today
on
the
consent
agenda
item
two
is
authorizing
a
hosting
agreement
with
indigenous
people's
task
force
for
internship
experience
item
three
is
authorizing
a
contract
with
the
john
grove,
theatrical
group
incorporated
for
the
police
department
to
provide
bomb
detection
at
the
orpheum
state
and
pantages
theaters.
Is
there
any
discussion
on
these
items?
C
Thank
you,
madam
sure
yeah.
I
just
wanted
to
say
pull
item
number
three
out
for
a
separate
vote.
I've
been
working
really
closely
with
director,
mcpherson
and
deputy
chief
force
on
helping
to
really
formalize
our
process
around
our
buyback
contracts
and
I'm
really
looking
forward
to
collaborating
on
that
work
and
look
forward
to
supporting
these
contracts
in
the
future.
But
I'm
I'm
still
wanting
to
have
that
kind
of
more
formal
process,
as
I'm
ready
to
support
this.
C
I
Thank
you,
chair
vital.
I
echo
similar
sentiments
about
item
number
three.
You
know
a
couple
weeks
ago
we
had
a
presentation
about
buy-back
buyback
contracts
and
it
really
allowed
me
to
understand
what
you
know
I'm
voting
for
here
today.
I
do
want
to
raise
that.
The
same
is
not
true
for
our
off-duty
contracts,
which
you
know
I
also
mentioned
being
interested
in
in
that
presentation.
I
Well,
after
that
presentation
on
the
buyback
programs,
I
know
that
our
cv
vice
president
here
palmisano
actually
led
a
work
group
looking
at
off-duty
contracts
specifically
and
would
like
to
work
with
her,
as
well
as
our
existing
staff,
to
also
extend
clarity
about
how
those
contracts
operate.
I
Just
as
much
as
we
have
more
clarity
now
about
the
buybacks,
so
just
want
to
amplify
seeing
phs
have
a
presentation
on
our
off-duty
contract
so
that
we
can
have
the
clarity
that
we
have
now
around
these
buybacks,
because
something
tells
me
these
are
not
going
to
get
off
of
our
consent
items
or
consent
agendas
for
quite
some
time.
So
I
at
least
wanted
to
raise
that
in
relation
to
item
number
three.
A
Thank
you,
councilmember
weinsley
royal,
about
any
further
discussion,
so
council
member
payne
has
asked
for
these
to
be
separate
votes,
so
we'll
go
for
a
vote
on
item
number
two,
which
is
the
hosting
agreement
with
indigenous
people's
task
force
for
internship
experience.
All
those
in
favor,
please
signify
by
saying
I
I
those
opposed
the
eyes.
A
Have
it
and
then
item
number
three:
the
contract
with
the
john
gore
theatrical
group
incorporated
for
the
police
department
to
provide
bomb
detection
at
the
orpheum
state
and
pantages
theaters,
all
those
in
favor
signify
by
saying
I
I
any
opposed
the
eyes
have
it.
Those
carry
and
the
consent
agenda
is
approved
and
now
we're
moving
on
to
our
discussion
item-
and
this
is
a
discussion
item
that
is
going
to
be,
I
think,
miss
gina
o'berry
was
going
to
be
the
first
person
to
come
up
and
present.
L
Afternoon,
chair
vita
vice
chair
pain
and
committee
members,
it's
really
weird
to
be
presenting
in
person
because
all
of
my
council
presentations
have
been
virtual,
so
fun
adjustment.
My
name
is
gina
o'beary
and
my
pronouns.
Are
she
her
and
I'm
a
program
manager
in
the
office
of
performance
and
innovation?
Here
at
the
city,
I'm
joined
today
by
several
of
my
colleagues
from
opi
311
regulatory
services,
911
mpd
and
the
behavioral
crisis
response
or
bcr
team
to
provide
preliminary
pilot
data
for
several
of
the
unarmed
public
safety
response.
L
Pilots
we'll
be
switching
presenters,
often
throughout
the
presentation
today,
so
that
you
can
hear
directly
from
operating
departments,
and
this
speaks
to
the
depth
of
the
work
taking
place
and
is
much
more
interesting
than
listening
to
me.
The
entire
time
presenters
will
stand
for
questions
at
the
end
of
their
section
but
feel
free
to
stop
us
along
the
way.
If
questions
come
up.
L
So
we'll
begin
with
an
update
from
311
and
regulatory
services
about
how
some
of
the
non-emergency
response
pilots
are
going,
and
this
will
be
followed
by
opi,
911
mpd
and
the
bcr,
providing
an
update
on
the
emergency
response.
Pilots,
including
hearing
directly
from
two
of
the
bcr
responders
about
how
it's
about
what
it's
been
like
to
provide
this
new
service
to
community,
and
this
piece
is
particularly
important
because
we
know
that
the
quantitative
data
alone
cannot
capture
the
full
impact
that
this
work
is
having.
L
L
So
I
know
it's
been
a
while,
since
the
last
presentation
with
all
the
pilots
together,
so
here's
an
overview
of
the
non-emergency
response,
pilots
and
projects.
M
The
result
of
these
of
those
transfers
is
an
increase
of
police
reports
being
filed
without
an
armed
response.
The
first
chart
reflects
the
two
ways:
3-1-1
can
assist
customers
in
filing
reports.
Either
an
agent
can
file
the
report
on
the
customer's
behalf
or
if
the
customer
is
reporting
a
theft
or
damage
to
property,
they
can
assist
the
customer
in
accessing
and
navigating
the
online
report
system.
M
M
M
This
trend
aligns
with
the
community
engagement
research
done
by
opi
in
2020
that
showed
a
preference
toward
more
online
options
for
filing
issues
with
3-1-1,
in
addition
to
the
theft
and
damage
to
property.
3-1-1
agents
can
assist
customers
by
filing
credit
card
fraud,
identity
theft,
harassment
and
violation
of
re
visitation
rights.
M
These
are
reports
that
cannot
be
filed
by
the
customer
online.
These
report
types
are
reflected
in
gray
on
the
second
chart,
where
you
see
reports
broken
down
by
report
type,
whether
the
public
submits
a
report
online
or
311
submits
the
report
on
their
behalf.
They
are
provided
with
a
temporary
report
number.
M
M
In
addition
to
police
reports,
311
also
receives
transfers
of
parking
issues
such
as
parking
violations,
abandoned
vehicles
and
inoperable
vehicles.
When
these
complaints
are
entered,
they
are
received
through
the
login
system
by
regulatory
services,
traffic
control,
where
they
are
assigned
to
a
traffic
control
officer
for
follow-up
between
2020
and
2021.
311
saw
an
11.7
percent
increase
in
parking
complaints
filed
in
the
first
three
months
of
2022.
N
Good
afternoon
council,
chair
of
vita
and
committee
members,
my
name
is
ahmed
adow
director
of
traffic
control,
and
I
want
to
say
thank
you
for
this
opportunity
to
update
you
on
the
parking
pilot
today.
I
will
start
by
recapping
some
of
the
efforts
that
get
us
to
the
point
of
launching
quarter.
One
of
launching
the
parking
pilot
and
I'll
give
you
guys
an
update
on
the
quarter.
One
our
plan
going
forward
some
data
pieces.
N
The
other
thing
that
I
wanted
to
also
update
you
was
expand,
expanded
our
partnership
with
9-1-1
and
3-1-1
and
mpd
to
really
work
together
on
process
that
meets
the
need
of
the
pilot,
our
customers
and
ensure
that
staff
safety
and
readiness
meeting
with
the
labour
management
committee
helped
us
get
further
insight
into
the
weight
and
hiring
process
meeting
with
mpd
helped
the
team
better
understand
their
staffing
model
and
operations
on
how
it
could
assist
and
prepare
agents
to
work
overnight.
N
N
While
the
agents
are
out
responding
to
complaints,
if
they
see
other
parking
violations,
they'll
make
sure
that
they
address
those
as
well
while
in
the
field
overnight,
staff
will
continue
to
expand
the
relationship
the
day.
The
relationships
the
day
shift
has
built
with
the
community
and
continue
being
a
resource
and
educator
about
the
pilot
and
traffic
control
violations.
In
general.
With
this
pilot,
the
team
will
continue
to
assess
how
they
can
better
meet
the
needs
of
the
community.
N
One
thing
that
I
also
wanted
to
mention
is
that
I
had
a
meeting
with
the
supervisor
and
one
of
the
things
that
they
told
me
was
once
they
launched
the
overnight
shift
at
times
when
they're
out
and
about
in
the
neighborhoods
a
lot
of
the
community
members
who
are
really
appreciated
them
being
out
there,
because
we
know
that
mpd
was
busy
kind
of
corresponding
to
emerging
situations,
and
sometimes
when
residents
pull
in
parking
complaints,
sometimes
they
could
be
a
delayed
service.
N
But
in
this
case,
traffic
control
were
able
to
seize
that
opportunity
and
respond
in
timely
manner
and
a
lot
of
them
really
appreciated,
seeing
them
at
night,
while
working
with
the
jewish
house
and
opi,
we
successfully
filmed
our
first
unarmed
public
safety
video
as
part
of
as
part
of
the.
I
am
minneapolis
campaign
about
the
parking
pilot.
N
One
thing
that
I
appreciated
with
opi
and
brian
smith's
team
is
that
having
this
film
helps
us
reach
out
to
a
lot
of
the
communities,
because
one
thing
we
noticed
that
the
program
needs
to
be
out
there.
N
A
lot
of
people
are
not
fully
aware
that
traffic
control
is
now
24
7
and
having
these
programs
kind
of
helped
us
a
lot
reaching
out
to
communities,
something
else
that
we
also
added
to
was
reaching
out
to
communities
that
might
not
speak
english.
N
N
We
have
about
six
seven
language
spoken
by
the
agents
and
we
were
able
to
leverage
that
to
use
the
edges
to
reach
out
to
communities
who
might
not
be
able
to
kind
of
follow
the
main
media.
So
we
have
agents
right
now
line
up
to
go
to
hmong
radio.
We
have
agents
line
up
to
go
to
spanish
radio,
somali
tv
and
also
kmoj
to
reach
out
to
our
african
and
american
communities.
So
I'm
really
excited
about
that,
and
I
really
wanted
to
appreciate
opi
and
brian
smith's
team
for
facilitating
that
for
us.
N
We
are
always
looking
at
ways
to
improve
staff
safety
in
the
field.
Regulatory
services
has
created
a
safety
committee
that
takes
into
account
all
scenarios
for
all
the
different
divisions
and
shifts,
and
safety
of
the
overnight
staff
is
something
that
we
continue
to
evaluate
and
make
adjustment
as
needed.
N
N
So
the
next
slide,
with
the
pilot
to
have
a
equitable
approach.
The
team
responded
to
all
complaints
across
the
city
since
starting
the
since,
since
it
started,
the
team
has
responded
to
complaints
in
the
green
area,
shaded
areas,
which
is
about
40
percent
of
all
the
neighborhoods
in
minneapolis.
We
anticipate
with
the
warmer
weather
and
public
awareness.
The
pilot
complaints
will
increase
in
other
areas
of
the
city.
N
So
the
next
slide.
Finally,
this
slide
is
looking
at
mpd
and
traffic
control
called
volume
for
day
and
overnight
shift
from
april
1
2021
to
march
31st
2022.
N
N
N
N
Opi
and
brian
smith's
team
will
be
planning
to
do
some
kind
of
education
with
9-1-1
to
ensure
that
all
the
overnight
parking
complaints
are
right
now
rerouted
to
traffic
control,
a
lot
of
the
agents
when
they
hear
parking
complaints
coming
through
the
radio.
They
will
jump
on
and
remind
9-1-1
that
they're
here
and
they're
willing
to
take,
but
at
times
that
the
parking
complaint
could
be
dispatched
through
the
9-1-1
system.
N
C
Thank
you,
madam
chair
yeah.
I
was
curious
if
you've
had
any
safety
incidents
out
in
the
field
and
how
you've
responded
to
that,
and
I
think
your
statement
about
not
having
access
to
cad
answers.
My
second
question,
but
I
was
curious
if
there
are
incidents
where
you
had
traffic
control
out
overnight,
and
they
saw
something
how
they
would
coordinate
with
with
mpd.
N
We
have
not
had
any
incidents
that
compromise
any
of
the
agents
safety,
but
one
of
the
things
that
we
have
done
was
we
worked
with
mpd
and
we
learned
about
the
staffing
model
at
night,
where
we
team
up
agents,
even
though
they
are
only
three
agents
and
one
supervisor
when
they
go
out
to
a
call,
we
send
two
of
them
to
go
out
one
to
be
on
the
lookout,
while
the
other
one
is
kind
of
doing
the
enforcement
piece,
but
so
far
I
think
we
have
been
fortunate
that
we
have
not
had
any
incidents
at
night.
J
N
So
safety
piece
has
been
really
one
of
the
main
topics
that
we
discussed
at
the
rec
services
and
that's
one
of
the
reasons
that
we
put
together
a
safety
committee
for
regulatory
services
to
even
assist
the
daytime
shift,
which
included
having
a
safety
committee
from
all
the
divisions
within
traffic
control,
has
really
helped
us
look
into
perspectives
and
ways.
We
can
improve
the
safety
concerns
that
the
agents
are
bringing
forward,
but
a
lot
of
them
have.
N
It
has
been
a
little
bit
challenging
for
them
to
go
out
at
night
and
then
and
and
even
the
daytime.
We
have
many
situations
during
the
daytime
incidents
that
the
agents
have
faced,
and
one
of
the
things
that
we're
doing
is
we're
learning
ways
with
the
pilot
and
making
sure
that
we
we
make
recommendations
and
make
adjustments
as
needed.
But
one
thing
that
that
needs
to
be
discussed
in
general
is
how
do
we
keep
the
whole
of
city
employees
safe
while
they're
out
and
about
doing
the
job?
J
Thank
you
and
know
that
you
have
support
for
your
employees
to
be
safe.
So
please
give
us
that
feedback
as
you
discuss
it
definitely.
K
Palm
thank
you,
madam
chair.
I'm
curious.
How
long
will
we
continue
the
overnight
shift
pilot
before
we
will
make
a
call
as
to
whether
or
not
we
want
to
continue
doing
the
overnight
shifts?
In
my
understanding,
particularly
at
the
end
of
march,
there
were
two
instances
at
least
that
council
was
made
aware
of
where
your
employees
had
guns
pointed
at
them,
and
that
must
have
been
terrifying
and
I'm
glad
that
what
you're
saying
is
that
they
are
working
on
ways
to
feel
more
supported.
K
I
don't
know
how
many
people
use
staff
on
the
overnight
shift
to
respond
to
what
we
see
in
this,
in
the
measurement
of
how
many
calls
them
that
they're
going
to
respond
to,
but
so
I
guess
my
two
questions
are
one:
how
how
much
more
data
are
you
going
to
how
much
more
data
will
you
collect
until
you
make
a
call
as
to
whether
or
not
the
overnight
shift
for
traffic
control
is
working
or
are
there
things
you're
going
to
change
up
about
it
to
see
if
we
can
get
the
same
kind
of
really
seemingly
good
takeaway
of
the
day
shift
work
being
able
to
really
shift
over
to
reg
services.
N
Yeah,
thank
you,
council
member
ponciano.
I
will
have
director
of
rec
services
kind
of
chime
in
into
how
long
the
the
parking
pilot
will
be
continuing
and
all
that.
O
So
the
parking
pilot
good
afternoon,
the
parking
pilot
was
for
a
year
and
we
started
we
due
to
training
and
making
sure
that
we
had
all
things
in
mind.
We
did
not
hire
our
first
staff
until
I
believe
late
in
the
fall.
So
it's
a
year,
and
so
we
had
the
first.
The
first
october
was
our
goal,
live
with
actually
folks
out
in
the
field.
O
So
it's
a
year
from
now
to
really
understand
the
full
cycle
of
what
that
looks
like
I
do
also
want
to
indicate-
and
restate
is
the
two
incidents
that
happened
to
our
traffic
control
agents
happened,
not
in
the
overnight
pilot.
It
happened
at
7
30
at
night
during
our
normal
hours
and
then
the
following
day.
We
had
an
incident
at
9
30
in
the
morning.
These
incidents
were
not
with
the
overnight
parking
pilot.
This
is
actually
in
the
day.
K
Thank
you
for
that
clarification,
so
the
blue
line
here
and
the
pilot,
then
that
goes
before
october
of
2021.
K
Is
that,
because
day
shift
people
were
still
working
at
those
times,
is
that
why
we
see
that
little
bit
of
overage?
Okay,
that's
really
helpful
to
understand.
N
L
Thank
you
ahmed
and
thank
you
council
members
for
such
thoughtful
questions.
I
think
it's
great
that
you
all
are
interested
in
making
sure
that
the
traffic
control
agents
are
safe
and
really
happy
to
hear
that
there
haven't
been
any
instances
thus
far
of
any
injuries.
So
with
that,
we
will
now
move
into
the
emergency
response
pilot.
L
As
of
april
7th,
all
9-1-1
staff
have
completed
the
additional
training
course
and
are
now
certified
in
emergency
mental
health
dispatching
from
the
9-1-1
training
institute.
The
hope
is
that
this
course
has
equipped
or
will
equip
9-1-1
with
even
more
tools
in
their
toolbox
to
evaluate
mental
health
crisis
calls
when
they're
coming
in.
We
want
to
make
sure
that
they
were
as
prepared
as
possible
since
we
were
giving
them
this
new.
Fourth
responder
group
to
dispatch
to
mental
health
and
behavioral
health
calls.
L
I
want
to
take
a
moment
to
thank
911
leadership
for
helping
to
coordinate
the
training
and
offer
an
extra
dose
of
appreciation
to
all
of
the
911
call
takers
and
dispatchers
for
participating
in
the
training.
It
is
no
easy
feat
to
get
everyone
in
a
24
7
operation
through
a
full
three-day
event,
and
they
were
great
sports.
L
L
Now
that
the
bcr
has
been
responding
to
incidents
for
a
full
quarter,
we're
excited
to
share
a
look
into
what
we
know
about
those
calls
for
service
so
far
we'll
be
discussing
some
key
metrics,
including
how
many
calls
the
bcr
has
responded
to
whether
mpd
backup
has
been
needed
or
if
bcr
has
provided
backup,
along
with
several
other
things
that
you
see
here.
L
L
So,
to
make
sure
that
91
staff
had
an
efficient
way
to
assign
calls
to
the
bcr
two
new
problem.
Nature
codes
were
created
specifically
for
behavioral
health,
related
incidents,
bcr
a
priority,
one
code
that
stands
for
behavioral,
crisis
response
and
bcrw,
which
is
a
priority
two
code
that
stands
for
behavioral
crisis
response
welfare
check.
L
L
P
Q
My
name
is
taylor,
crouch,
dodson,
iucum
pronouns,
and
I'm
a
program
manager
in
the
office
of
performance
and
innovation,
as
gina
mentioned
I'll,
be
providing
you
all
with
an
overview
of
the
data
for
the
bcr
from
launch
until
the
end
of
march.
Q
So,
let's
dive
deeper
into
those
questions,
so
the
first
is
around
how
many
calls
were
assigned
to
bcr
bcrw
that
new
pnc
we
were
speaking
about
and
in
order
to
answer
this
question,
we're
looking
at
how
911
codes
calls
for
the
public.
A
quick
lesson
here
so
nadine
uses
a
coding
system
called
pncs,
they're
known
as
problem
nature
codes.
There
are
over
230
pnc
codes
that
911
can
choose
from
in
order
to
triage
a
situation
to
a
different
agency.
Q
So
those
calls
help
dispatchers
and
here
we're
looking
at
how
often
bcr
bcrw
is
assigned
to
those
incoming
calls.
You'll
see
bcr
is
in
the
blue
bars
and
pic,
which
is
the
new
person
in
crisis
code,
formerly
known
as
edp.
Emotionally
disturbed
person,
which
has
been
changed,
you'll
see
those
in
the
gray
bars.
Q
Throughout
the
lifespan
of
a
911
call,
the
pnc
code
will
change
just
like
any
emergency
situation.
It
may
start
off
as
one
thing
and
then
with
more
information.
It
may
change
to
something
else.
So
in
order
to
understand
the
demand
or
the
initial
amount
of
calls
that
are
coming
in
we're
looking
at
the
first
pnc
code,
that
is
given
to
a
call-
and
so
this
is
a
weekly
rate,
comparing
the
bcr
counts
versus
the
pic
counts
and
again
pic
is
a
police
response.
Q
So,
during
the
first
months,
three
months
of
service
bcr
was
initially
signed
assigned
a
nine
excuse
me,
a
911
call
about
227
times
per
week
on
average,
whereas
pic
was
assigned
about
57
calls
per
week.
So
the
main
takeaway
here
is
that
you're,
seeing
those
blue
bars
that
are
above,
which
means
that
bcr
is
being
coded
more
often
than
pic,
which
is
mean
that
bcr
is
a
more
appropriate
response
for
these
calls.
Q
So
then,
we'll
flip
it
and
then
we'll
talk
about
the
end
of
a
call
cycle
where
what
is
like
the
final
pnc,
which
is
really
indicative
of
what
response
is
actually
received
by
the
community,
and
it's
important
to
note
that
not
every
call
that
comes
in
that
is
initially
coded
as
bcr
ends
as
a
bcr
call,
just
as
I
was
saying,
maybe
a
fire
starts
or
emergency
a
medical
emergency
appears.
A
different
response
will
then
be
needed
and
again
that's
a
part
of
the
triaging
process.
Q
So
this
supply
chart,
if
you
will
kind
of,
indicates
the
actual
service
that's
provided
to
the
community.
Q
So
here
we
can
see
over
the
last
three
months
of
calls.
They
have
received
1
650
they've,
provided
excuse
me
over
1
650
situations
for
9-1-1
and
when
you
compare
that
on
a
weekly
basis,
it's
about
100
calls
per
week
in
comparison
to
the
77
calls
per
week.
For
pic
this
comparison
between
demand
and
supply
is
something
we'll
continue
to
be
tracking
to
ensure
that,
at
the
end
of
the
day,
every
call
that
is
appropriate
for
bcr
response
can
receive
one.
Q
But
in
this
pilot
phase
we're
slowly
growing
to
be
able
to
meet
that
demand,
so
then
to
move
on
about.
Where
is
this
happening?
So,
as
I
mentioned,
vcr
is
a
city
wide
response
and
we're
really
excited
to
share
that
in
just
a
short
three
and
a
half
months,
they
have
gone
to
every
neighborhood,
every
ward,
every
precinct.
That
means
the
entire
community
of
minneapolis.
Q
Q
I
will
make
a
note
here
too,
that
just
like
any
other
first
responder
program,
bcr
along
with
fire,
ems
and
police,
can
call
for
the
other
one
for
backup
if
the
situation
changes
and
so
here
we're
able
to
show
that
of
the
around
sixteen
hundred
calls
that
visa
responded
to
about
twelve
percent
included
in
mpd
backup
and
eleven
percent
actually
was
bcr
backing
up
mpd.
So
again,
we're
seeing
this
partnership
between
the
first
responder
programs
and
right
now
we're
looking
at
mpd
and
bcr
in
the
future.
Q
So
I'm
going
to
pause
here
for
questions
around
this
content
before
I
invite
deputy
chief
of
police
eric
forrest
and
assistant
director
of
donald
one
jonah
hansen
to
talk
more
about
partnerships,
but
any
question
thus
far.
I
Thank
you,
chair
of
utah.
I
just
want
to
know,
and
this
is
actual
a
question
that
hits
very
personally
even
for
me
of
you
know.
We
took
a
tour
last
week
of
the
mecc
and
they
noted
and
you've
noted
here
today
as
well,
that
there's
been
only
two
vans
and
in
efforts
to
even
cover
calls
that
might
happen
during
the
week.
I
You
know
what
is
necessary,
I
think
for
you
all
and
thinking
of
scaling
up,
and
I'm
even
thinking
of
this
personally,
because
I
had
the
fortunate
opportunity
two
weeks
ago,
where
I
had
a
loved
one
who
suffered
a
mental
health
crisis
on
a
sunday,
and
there
was
racial
trauma
that
was
present
and
I'm
not
going
to
run.
I
There
was
lots
of
anxiety
of
me
having
to
call
9-1-1
and
knowing
that
an
armed
officer
was
going
to
show
up
in
that
moment,
and
things
could
have
went
differently
and
when
I
expressed
that
to
the
9-1-1
dispatcher,
the
the
only
result
was
like.
Can
you
wait
until
tomorrow?
Can
you
hold
space
for
this
person
until
monday,
where
I
could
send
a
bcr
out
to
you?
I
was
just
like
wait.
What
that
is
so
would
love
to
hear
kind
of
what
is
necessary
to
scale
this
up.
I
The
idea
that
you
know
people
experiencing
mental
health
crisis.
You
can't
contain
that
too,
just
monday,
through
friday,
like
operations,
so
yeah
we'll
be
interested
to
know
what
additional
you
know
supports
are
needed
absolutely.
Q
R
Q
To
remind
with
regards
to
this
is
that
this
is
this
is
a
pilot,
so
we're
really,
I
think,
we're
kind
of
balancing
two
things
here:
canopy
roots
being
able
to
staff
up
this,
I
think
in
such
a
short
time
period
is
really
exciting.
Q
So
there
is,
as
we've
alluded
to
a
plan
to
have
this
be
24
7,
but
I
will
say
that
today
we're
talking
about
what
the
pilot
is
right
now,
it's
exciting
to
hear,
there's
interest
in
expanding
it,
but
I
know
that
that
wasn't
a
part
of
my
speaking.
So
I'm
not
sure
if
director
smith
wants
to
share
about
expansion
opportunities
there.
S
Good
afternoon,
chair,
vital
and
council
member
wangsley
warluba
don't
make
my
staff
nervous
with
those
kind
of
questions.
S
But
to
answer
your
question,
so
you
know
we
launched
in
december.
I
think
december
12th
exactly
december
12th
13th
and
we're
working
our
way
towards
24
7
monday
through
sunday,
but
the
amount
of
training
that
it
takes
with
9-1-1
and
our
other
partners
working
with
police,
putting
the
job
descriptions
out
and
making
sure
that
we
get
good
candidates.
S
We
have
a
lot
of
people
apply,
but
we
are
really
really
serious
and
canopy's
really
really
serious
about
making
sure
that
we
get
the
best
people
to
do
this,
and
so
we
could
have
filled
up
and
did
24
7
like
as
soon
as
possible.
But
I
don't
think
we
would
have
necessarily
been
happy
with
the
way
we
would
deliver
in
service.
So
we
started
out
at
monday
through
friday.
S
Just
the
first
two
shifts
now
we're
at
monday,
through
friday,
24
7
and
about
to
start
morning
shifts
a
day
shift
on
the
weekends
and
so
as
we're
getting
more
and
more
people
that
apply
as
we
go
through
the
rigorous
process
that
we
send
people
through
to
get
trained
to
get
these
jobs
in
general.
S
So
we
know
the
need,
is
there,
but
we're
very
intentional
about
building
this
the
right
way
and
as
we're
taking
our
time
to
get
the
right
people
we're
also
learning
on
the
fly
and
making
adjustments
through
that
process,
because
and
then
that
will
also
determine
what
type
of
people
we
need
to
hire
based
on
the
type
of
work.
We're
doing
so,
it's
a
great
question,
but
we
have
to
be
real
intentional
about
what
we're
doing,
and
we
just
don't
want
to
rush
things.
Although
we
know
the
need,
is
there.
C
Thank
you,
madam
chair
yeah.
I
was
just
curious,
especially
like
my
number
one
question
was
around
backup
and
I'm
really
glad
to
see
that
we
have
really
firm
data
there.
I
was
curious
if
bcr
has
cad
access
and
like
how
tight
that
coordination
is
between
mpd
and
bcr
and
and
fire
frankly,
yeah.
Q
But
that's
all
part
of
that
kind
of
training-
is
that
they're
not
only
staff
members
through
canopy
routes
and
their
mental
health
training.
But
then
they
become
these
contractors
within
the
city
who
really
understand
the
system
and
are
kind
of
integrated.
That's
why
they
are
considered
the
fourth
first
responder
for
the
city.
K
Thank
you,
madam
chair,
and
thank
you
to
canopy
roots
for
diving
into
this
work
with
us.
We
used
to
just
have
these
two-dimensional
photos
of
you
know
what
your
uniforms
are
like,
and
here
you
are
3d
models
of
of
the
services
that
are
being
provided.
K
I'm
curious,
do
you
know
how
many
of
these
calls?
This
is
one
way
to
represent
the
data,
I'm
even
more
curious
as
to
how
many
like
unique
address
kinds
of
calls.
There
have
been
a
bcr
response
to
within
this
so
far
pretty
short
time
frame,
and
I
ask
that
because
I
understand
that
the
goal
of
our
bcr
teams
is
to
stabilize
in
place
right-
it's
not
too
it.
It
is
meant
to
stabilize
and
help
there
not
to
be.
K
Some
kind
of
additional
type
of
you
know
need
to
move
them
or
put
them
on
a
mental
health
hold
and
remove
them
from
their
environment
when
undergoing
a
behavioral
health
crisis.
K
I'm
curious
because,
for
example,
I
know
in
my
own
experience,
I
think
that
the
the
deepest
color
blue
here
on
this
map
of
the
city
is
probably
just
one
constituent
in
my
ward.
That
has
previously
needed
dozens
of
calls
per
year
from
mpd.
And
now
I
wonder
if
it's,
instead
being
dozens
of
calls
by
our
bcr
team
and
just
kind
of
how?
How
is
that
going?
Are
we
are
we
able
to
help
someone
stabilize
in
place
so
that
there
are
ultimately
less
needs
for
our
services?
Q
Thanks
for
the
question
chair,
vitac,
councilmember
palmisano,
so
it's
an
interesting
question,
and
this
is
where,
when
we
talk
about
data
and
how
to
visualize
it
one
of
the
key
pieces.
So
I
I
was
hearing
two
questions.
So
one
is
around
the
address
specific
level
of
frequency,
so
we
have
taken
a
neighborhood
level,
so
kind
of
like
coming
up
to
a
higher
level
to
do
the
neighborhood
level,
mainly
for
a
couple
reasons:
one
for
privacy.
Q
You
know
found
out
or
kind
of
feel
like
that.
There's
some
peer
pressure
or
anything
like
that
or
regarding
who
is
receiving
these
services.
We
want
to
take
the
stigma
away
from
receiving
mental
services
to
ensure
that
folks
feel
safe
to
do
so.
So
one
of
the
pieces
around
not
showing
it
at
that
granular
level
is
to
maintain
some
of
that
privacy.
There's
also
some
good
data
practices
within
the
city
and
within
the
public
sector.
Q
To
really
not
go
below,
like
counts
of
you,
know
five
or
ten
or
something
so
this
is
where
we're
trying
to
kind
of
aggregate
the
data
a
little
bit
higher
than
the
individual
like
a
house,
location
or
apartment
or
business.
In
order
to
maintain
that,
so
I
think
that
was
your
first
question,
then
this.
K
Q
K
Versus
calls
to
a
different
individual,
I
guess.
Q
So
that's
a
okay!
Thank
you
for
clarifying
the
question,
so
we
do
not
have
that
right
now.
We
do
know
where
the
calls
are
going
to
based
on
9-1-1
location
data,
but
right
now
we
haven't.
I
guess,
asked
ourselves
that
question
so
I
think
that's
something
I
can
take
back
to
my
team
to
be
able
to
look
into
around
the.
I
guess
repetition
of
those
calls.
P
K
Q
Yeah
so
be
sure,
I'm
tracking
the
questions
so
the
piece
around
how
long
it
takes
or
like
the
the
duration
for
either
staying
at
a
call
or
to
be
able
to
get
to
a
call,
is
something
that
we're
tracking.
We
don't
have
that
ready
for
today,
but
that
is
something
that
we'd
be
absolutely
happy
to
look
into.
We
do
know
that
one
of
the
pieces
related
to
that
is.
Q
These
vans
do
not
have
sirens
on
them,
and
that
was
very
intentionally
designed
in
order
to
ensure
that
we
don't
escalate
situation
with
sirens
and
horns,
and
so
you
know
the
the
flip
side
of
that
is.
It
may
take
a
little
longer
to
get
to
locations,
and
so
that's
something
we're
tracking
internally,
I
believe,
kenny
roots
is
also
doing
that
from
a
performance
side.
Q
K
L
I'm
chair,
vita,
councilmember
palmisano-
I
just
wanted
to
excuse
me,
add
a
little
bit
additional
information
to
what
taylor
just
provided
and
the
idea
of
treating
someone
in
place
and-
and
you
know,
trying
to
avoid
having
to
remove
them
from
a
space
where
they
are
feel
safe
and
comfortable
is
something
that
I
believe
the
bcr
responders
can
speak
to,
because
they
do
do
work
to
use
the
least
restrictive
methods
possible,
which
includes
trying
to
de-escalate
and
provide
services
and
support
in
a
way
that
can
keep
folks
in
place.
L
Another
piece
I
wanted
to
add
that
we
didn't
talk
about
today,
but
will
be
coming
in
future
updates.
Is
we
will
be
working
on
with
9-1-1
that
embedding
mental
health
practitioners
on
the
floor
of
the
department,
and
so
that
is
also
a
resource
that
we
plan
to
be
used
in
a
way
that
could
potentially
you
know,
support
callers
on
the
phone
and
kind
of
manage
that
situation
where
they
may
not
need
an
in-person
response
from
anyone,
and
so
that
is
forthcoming.
L
That
we'll
have
more
information
on
going
forward,
and
there
was
one
more
piece
that
I
wanted
to.
L
I
might
bring
that
back
when
I
come
up
here
later,
but
I
forgot
it
right
now,
so
I
will
hand
it
back
over
to
taylor.
A
Q
Chair
vital,
the
purpose
of
choosing
which
shifts
to
staff
up
was
based
on
frequency
of
what
was
known
then
as
edp
or
emotionally
disturbed
person.
That
was
the
code
that
911
was
using
before
the
bcr.
It
was
established
that
call
frequency
was
something
that
we
tracked
over
a
few
years.
Q
I
think
between
2018
to
2020,
to
see
where
and
how
I'm
sorry
when
and
where
are
the
calls
coming
in
through
911
before
bcr
existed,
so
we
looked
at
that
and
the
highest
frequency
was
during
the
day
shifts,
and
so
that's
why
we
chose
that
to
be
the
one
that
we
would
first
staff
up
in
order
to
meet
the
highest
demand
and
then
work
towards
it.
24
7.
thank.
A
You
and
what
is
the
average
response
time.
Q
That
we
do
not
have
with
you
today
and
with
excuse
me
councilmember,
paul,
wilson's
question,
that's
something
we
can
absolutely
look
into
both
regarding
how
quickly
they
receive
or
how
quickly
they
respond
to
a
call
and
how
long
they
stayed
there.
But
today
we
don't
have
that
data
for
you.
A
Thank
you
and
then
one
last
thing,
so
I
had
an
incident
where
I
called
for
someone
and
I
specifically
called
and
asked
for
crisis
response,
because
the
person
was
you
know,
I
could
tell
what
you
know
what
they
needed
and
I
never
got
service,
but
I
also
never
got
communicated
with
and
it
went
on
for
like
five
six
hours.
A
Q
Chair
vital,
that's
a
great
question
and
I
actually
would
like
to
invite
assistant
director
hanson
to
come
up
from
9-1-1.
I
think
she
would
be.
This
is
actually
might
be
a
great
transition
into
some
of
our
other
pieces
around
that
partnership,
because
911
has
a
very
specific
list
of
criteria
that
they
use
in
order
to
either
both
decide
who's
the
responder
as
well
as
triaging
that
communication.
Q
So
I
will
pass
that
and
then
I
think,
I'm
if
chair
veto,
you're
open
to
this,
then
allowing
them
to
speak
about
some
of
the
other
topics
that
we
had
around
partnerships
between
bcr,
911
and
mpd.
T
Thank
you,
chair
vito,
in
regards
to
the
question
that
you're
responding
you're
asking
about
there
without
looking
at
the
specific
incident
that
you
were
talking
about.
It
would
be
hard
for
me
to
tell
you
why
you
weren't
responded
to
it's
quite
possible
if
you
were
calling
about
something
that
wasn't
at
your
particular
location
that
they
could
have
spoken
to
people
that
were
involved
in
the
incident
and
not
come
and
spoken
to
you.
A
T
I'm
going
to
go
ahead
and
turn
it
over
to
dc
forest
for
his
presentation,
and
then
I
can
certainly
talk
to
you
about
any
other
questions
you
might
have.
Thank
you.
U
D
U
I
have
worked
with
the
director
of
canopy
roots
and
their
employees
to
help
maintain
open
levels
of
communication,
whereas
if
there's
questions
or
concerns
from
canopy
roots
as
to
how
things
occur
on
the
street
or
on
calls
that
there's
there's
a
open
level
of
dialogue
and
education
and
vice
versa
as
to
any
questions
or
concerns
or
policies
that
we
may
have
in
terms
of
responding
to
calls.
U
But
I
think
it's
surprising
to
note
that,
or
at
least
in
my
opinion,
not
terribly
surprising,
to
know
that
11
were
the
npd
officers
requesting
bcr
units,
and
I
think
that's
because
if
anybody
who
has
worked
out
with
the
public
in
in
responding
to
emergency
calls
for
service
recognizes
the
crisis
of
mental
illness,
that
is
out
there
and
frequently
those
in
emergency
response
are,
are
called
to
to
deal
with
the
crisis.
U
In
a
crisis
standpoint
I
can
say
that
from
feedback
from
the
rank
and
file
of
officers
has
been
very
positive,
they've
been
very
appreciative
of
having
the
bcr
units
having
them
respond
on
calls
having
them
be
an
additional
resource
to
maybe
spend
longer
periods
of
time
to
be
able
to
delve
into
different
things
to
provide
additional
resources
for
de-escalation.
U
U
I
will
pause
to
turn
it
over
to
assistant
director
hodney
from
9-1-1,
unless
there's
a
immediate
question
that
someone
would
like
to
ask
in
regards
to
vice.
C
U
U
You
know
what
call
comes
in
and
it's
going
to
be
characterized
based
upon
the
criteria
that
nbcc
determines
and
they
may
determine
that.
It's
a
mental
health
response
call
or
a
person
in
crisis
calls
we
refer
to
it
now
and
maybe
because
of
the
dangerousness
it's
going
to
require
mpd
to
respond,
but
that
doesn't
preclude
that
when
we
go
get
there
and
render
the
scene
safe,
that
we
may
and
do
currently
say,
can
bcr
respond
because
the
situation's
safe
and
they
can
provide
a
more
in-depth
response.
U
We
may
get
dispatched
to
a
call
for
service
because
of
the
the
behavior
that's
being
manifested,
but
it's
not
clear
that
it's
a
mental
health
call
until
we
get
there
and
deal
with
it
and
then
recognize
that
this
may
be
best
served
by
having
bcr
come.
So
some
of
that
can
be
mitigated
either
through
the
911
system
or
through
the
observations
of
the
people
responding.
U
So
that
is
one
methodology
also,
and
then
the
supervisors
who
are
on
duty
can
also
communicate
and
and
and
having
the
bcr
units
that
are,
you
know,
they're
on
the
radio
with
us,
they're
they're
they're
logged
on
as
a
is
a
call
number
or
a
car
number,
and
so
people
hear
them
going
to
calls
in
that,
and
I
think
that
that
has
helped
integrate
them
into
the
emergency
response
system,
where
it
becomes
very
commonplace
to
hear
them
to
to
to
ask
for
them
to
hear
them
going
to
calls.
U
Did
that
help
answer
your
question.
Yeah.
U
Yes,
generally,
the
shift
supervisors
are
sergeants.
The
lieutenants
can
also
canada
do
interact
with,
with
other,
with
other
supervisors
of
other
entities
as
well.
K
Thank
you,
madam
chair.
I
guess
a
part
of
this
is
relevant
for
deputy
chief
force,
but
then
I
wanted
to
go
back
to
something
that
mr
crouch
dobson
had
said.
Deputy
chief.
Do
we
still
have
a
mental
health
correspondent
model
in
operation
or
have
we
kind
of
moved
beyond
that
and
now
we're
engaging
this
type
of
a
model
for
that
kind
of
working
together
for
people
in
crisis.
U
Chair
vita,
council
member
paul
masano,
the
mental
health
correspondent
model
that
we
were
doing
with
hennepin
county
cope
was
really
in
full
function
prior
to
covid
and
a
lot
of
the
loss
of
personnel
following
that
they
have
not
been
co-located
at
the
precincts.
So
therefore
we're
not
operating
that
co-responder
model.
At
this
time,
hennepin
county
has
moved
into
having
embedded
social
workers
in
various
police
departments
and
has
provided
embedded
social
workers
at
locations
such
as
1800
chicago.
U
That
information
is
shared
with
our
line
personnel
and
our
supervisors
as
another
mental
health
resource
that
we
can
utilize,
especially
if
we're
getting
repetitive
calls
for
service
to
places
such
as
group
homes.
That
may
be
not
using
the
9-1-1
system
appropriately,
and
we
can
send
that
information
to
those
embedded
social
workers,
but
they
are
not
responding
to
emergency
calls
for
service.
K
Thank
you
that
really,
I
was
unclear
about
the
current
status
of
it,
and
that
was
a
very
clear
answer.
Are
you
just
just
to
clarify,
though,
is
the
1800,
the
location
that
you
described?
I
think
you
said
1800
chicago
avenue.
Is
that,
like
a
resource
center,
where
there
are
social
workers
where
people
could
go
and
interact
face
to
face
with
somebody.
U
Chair
vita,
council
member
palmisano:
yes,
that's
that's
a
facility
that
has
been
staffed
by
hennepin
county
social
workers
and
is
a
place
that
we
can
voluntarily
bring.
People
for
a
variety
of
of,
let's
say,
needs
to
include
chemical
dependency
and
and
mental
illness.
If
they
elect
to
be
brought
there.
K
I
see
thank
you
and
then
I,
if
you
don't
mind,
madam
chair,
I
just
wanted
to
go
back
because
I've
I've
heard
the
question
that
chair
vita
asked
before,
and
it
was
a
much
different
answer
than
I've
heard
before
from
the
opi
team.
Her
question
was:
why
are
we
not
staffing
on
weekends
and
your
answer
was
well.
K
The
statistics
proved
this
out
in
when
we
looked
at
the
call
load
that
it
was
more
important
to
do
daytime
shifts
and
during
the
week,
I'm
not
sure,
but
the
way
that
the
mental
health
correspondent
model
worked
was
we
wanted
to
coincide
that
with
the
school
day.
So
I'm
curious
are
the
behavioral
crisis
response
teams
able
and
do
they
show
up
to
schools
for
students
that
are
in
crisis?
K
Is
that
part
of
what
they
do
and
then
is
it?
Is
it
because
the
stats
proved
that
out
or
my
understanding,
though,
a
different
way
that
I
had
heard
this
answered
in
the
past
was
that
this
is
about
you
know,
bringing
a
pilot
to
fruition
and
it's
very
difficult
to
staff,
something
on
the
weekends.
It
takes
a
lot
more
resources
to
get
that
saturday.
Sunday
kind
of
staffing
and
we
just
weren't
ready
for
it
yet
so
if
you
could
clarify
that,
I
would
appreciate
that.
S
Chair
vtol,
councilmember
palmisano,
there
were
several
questions,
so
I'm
going
to
try
to
just
answer
the
only
one
that
I
can.
I
won't
speak
to
anything
that
shouldn't
for
clarity
when
we
were
me
when
we
were
meeting
with
every
almost
everybody
here
to
take
almost
two
years
to
develop
vcr,
the
data
showed
that
most
of
the
calls
were
happening.
S
The
most
of
the
calls
that
we
were
receiving
were
that
day
shift
and
mid-shift
not
overnight,
and
so
when
we
started,
we
wanted
to
make
sure
that
we
staffed
those
up,
but
not
intentionally
ignoring
the
24
7.
It's
just
that
we
knew
it
was
going
to
take
time
to
train,
hire
and
do
all
those
things,
and
so
the
first
thing
we
wanted
to
do
was
meet
the
need
of
where
we
saw
the
most
calls
in
the
system
for
for
three
years
that
so
that
is
the
only
reason.
S
So
I
think
you
said
you
heard
maybe
two
different
answers
to
a
question,
so
that
was,
it's
always
been
consistent.
The
reason
why
we
started
in
those
at
those
times
was
because
that's
when
we
had
the
most
calls
we
didn't
have
the
most
calls
on
the
weekends
we
didn't
have
the
most
calls
on
overnight
shifts,
and
so
that's
what
we
did
and
we're
moving
into
the
weekends
now
and
we
should
be
fully
operational,
24
7,
hopefully
again
by
the
beginning
of
fall.
S
The
question
around
whether
or
not
we're
responding
to
schools
and
things
like
that.
That
is
better
suited
for
candace
who
candace
hanson
who's
running
the
whole
vcr
operation.
For
us.
K
K
Q
Are
we
ready
to
move
forward
with
oh
right
joanie,
so
I'm
gonna
invite
assistant
director
joni
honey
from
911
to
speak
about
the
partnership
between
911
and
bcr.
T
Good
afternoon
vito
and
council
members,
I
did
make
some
notes
here
that
I
was
going
to
start
with
and
now
so
many
questions
have
come.
I
feel
like
I
want
to
answer
all
of
them,
but
I
will
start
with
some
of
the
notes
I
have
here
and
then,
if
there
are
any
questions
for
me,
please
feel
free
to.
Let
me
know
when
we
started
the
onset
of
this
program
with
bcr.
T
So
I
think
that's
part
of
where
this
ties
into
also
advancing
this
forward.
Slowly,
because
getting
the
team
up
and
going
and
trained,
not
only
from
canopies
level,
but
to
teach
them
how
a
first
responder
dispatch
service
works.
How
the
the
cad
system
works,
the
talking
on
a
radio
and
how
the
communication
needs
to
happen
for
their
safety.
T
As
the
911
call
takers,
they
are
highly
trained
and
the
additional
training
that
they
received
through
the
mental
health
foundation
for
providing
services
for
mental
health.
T
Some
of
what
we
run
into
with
this
is
you
were
talking
about
the
response
about,
I
think,
on
a
sunday
when
you
weren't
able
to
get
some
assistance,
or
even
throughout
the
week
with
having
only
the
two
vans
running
trying
to
do,
the
entire
city
is
oftentimes.
We
have
more
of
these
calls
coming
in
than
what
we
have
vans,
or
or
people
to
be
able
to
respond
to
off
of
the
bcr
team.
T
I
think,
as
this
program
continues
to
grow
and
become
more
widely
known
out
in
the
the
city
and
people
are
requesting
bcr.
Specifically,
it's
going
to
be
more
difficult
to
control
that
because,
and
unless
we
have
more
24
7
365
more
vans
out
there,
we
can't
say
we
can't
provide
you
any
service
if
their
vans
are
tied
up
and
we
don't
have
enough
of
the
vans
out
there
providing
the
service.
T
Our
team
is
very
enthusiastic
about
having
another
source
of
first
responders
to
be
able
to
respond
to
all
of
the
situations
out
there.
I've
been
fortunate
enough
to
work
very
closely
with
canopy
and
their
team.
I
just
before
coming
here
today
helped
work
with
their
next
group
of
responders
that
are
going
out
in
their
training.
So
I
work
very
closely
with
them
in
their
training
program
to
get
them
ready
to
go
out
into
the
street
and
start
doing
the
services
for
mental
health.
T
I
think
the
only
other
thing
that
I
I
really
have
a
note
here
for
chair
vito
and
council
member
paul
mozano
was
one
of
the
comments
that
you
had
brought
up
about,
repeat
callers,
and
maybe
I
can
help
clarify
a
little
bit
on
this.
T
T
Putting
any
any
past
judgment
or
thought
on
who
the
person
is
that's
calling,
and
so
we
always
talk
to
that
person
as
if
it's
the
first
time
that
we've
spoken
to
them
and
treat
them
with
the
same
care
that
we
would
with
anybody
that
calls
in.
So
we
will
dispatch
bcr
every
time
that
a
person
calls.
If
that's
the
response,
that's
required.
Hopefully
that
answers
a
little
bit
about
the
question
with
repeat
callers.
K
Councilmember
palmisano.
Thank
you,
ms
hardy.
Thank
you
that's
helpful.
I
am
curious
and
I
think
it's
probably
the
next
part
of
the
presentation
as
to
how
does
a
behavioral
crisis
team
go
and
resolve
a
call.
I
appreciate
the
dis
from
the
dispatch
end.
I
would
expect
nothing
less.
K
Some
there
are
some
instances
in
our
city
that
get
incredibly
expensive
in
terms
of
resources
that
we
deploy,
and
I
wonder
if
there's
just
a
different
way,
to
approach
that
that
can
get
a
better
outcome
for
the
individual,
maybe
not
at
the
time
that
they're
immediately
in
a
crisis,
and
so
I
kind
of
wonder
if
I
might
hear
that
later
on
in
the
presentation.
So
thank
you.
T
A
Q
In
person
meetings
all
right,
thank
you
so
much
joni
and
dc
forest
for
sharing
that.
So
I
will
move
on
to
some
more
data.
So
this
definitely
ties
back
to
councilmember
palmisano's
question
around.
How
are
these
calls
once
they
receive
a
bca
response?
What
does
resolution
look
like
and
so
another
kind
of
insight
into
how
911
and
first
responders
do
their
coding
system
so
there's
another
set
of
codes
called
call
disposition,
there's
a
whole
litany
of
them.
Q
That
first
responders
use
the
definitions
for
what
they
look
like
do
change
slightly
between
the
first
responders
in
order
to
ensure
that
it's
applicable
to
the
work
that
they
do
for
bcr
as
you'll
see
here
a
vast
majority
of
the
calls
that
are
receiving
a
bcr
response
end
in
I'm.
So
sorry,
I'm
talking
about
something
different.
Let
me
back
up
really
quick,
I'm
just
going
with
the
flow
here.
So
these
are
responses.
Q
What
I
was
mentioning
I
will
just
show
that
to
you
here,
which
is
what
I
was
talking
about,
then
I'll
go
back
to
the
other
one.
So
my
apologies
so
call
disposition
codes
as
you'll
see
here.
A
vast
majority
of
the
dispositions
that
for
bcr
calls
end
with
what's
known
as
advised
or
assist,
and
that's
essentially,
what
means
is
de-escalation
and
services
and
resources.
Q
Q
I'm
gonna
go
back
then
to
talking
about
what
were
these
calls
originally
coded
as
and
what
did
they
when
they
became
bcr
calls
so
to
kind
of
go
back
so
of
the
around
1600
calls
that
bcr
has
responded
to
what
do
they
start
off
as
a
vast
majority,
as
you
see
start
off
as
and
end
as
a
bcr
call
911
sees
and
is
able
to
provide
that
response
from
beginning
to
end,
but
as
you'll
see,
there
is
actually
a
vast
majority
of
the
calls
actually
came
as
something
else,
there's
actually
54
different
types
of
incidences
that
these
calls
started
as
and
then
they
became
a
bcr.
Q
The
reason
why
that's
important
is
because
it's
showing
the
breadth
not
only
of
the
training
that
the
911
dispatchers
are
receiving,
but
it's
also
being
able
to
understand
that
mental
health
may
be
a
component
in
some
other
situation
and
it
requires
not
a
police
response,
but
a
perhaps
an
unarmed
response.
Some
of
those
types
that
are
in
that
other
category
include
everything
from
tenant
trouble
indecent
exposure,
loud
music,
there's
a
lot
in
there
there's
over
230
pncs
of
those
54
of
them
have
landed
into
a
bcr
hands.
Q
Q
So
that
is
the
conclusion
of
my
piece
and
I
would
like
to
pass
it
over
to
candice
hanson
and
her
team
to
talk
more
about
what
does
this
work?
Look
like
in
person.
P
V
And
the
rest
of
the
council,
my
name
is
candace
hanson,
I'm
the
program
manager
of
the
vcr.
There
were
a
few
questions
that
were
asked
that
I
do
want
to
kind
of
go
back
in
and
address.
Let.
P
V
Start
with
the
embedded
social
workers,
you'd
ask
asked
about
kind
of
what
how
that
service
functions
and
what
all
it
sounded
like
your
question
was
almost
like.
Is
there
overlap?
Are
they
being
used
that
sort
of
thing
the
embedded
social
workers
are
from
my
experience
so
far
being
used
as
follow-up?
V
So,
while
the
bcr
is
going
out
for
9-1-1
emergency
calls,
the
embedded
social
workers
have
instructed
us
to
give
them
a
call.
If
we
find
someone
who
needs
a
call
or
a
visit
after
kind
of
the
immediate
crisis
was
resolved,
so
just
because
the
crisis,
the
immediate
crisis,
as
a
result
of,
does
not
mean
that
there
aren't
other
things
that
the
person
could
need
in
terms
of
mental
health
support,
and
there
are
situations
where
they're
going
to
likely
end
up
calling
again
or
calling
repeatedly,
and
so
we
do
utilize
them
in
cases
like
that.
V
Another
thing
that
our
team
does,
when
we
have
have
those
repeat
callers,
is
we
first
of
all,
we
consult
as
a
team
right
and
kind
of
strategize
around
what
kind
of
things
might
be
available
for
this
person.
We
might
also
talk
about
hey.
Is
there
like
another
responder
that
might
have
better
results
with
this
person
the
next
time
in
getting
that
person
out
there?
If
possible,
we
also
might
have
a
supervisor
or
lead
responder
who
it
would
not
be
the
person
on
the
vans
we
might
have
them.
V
V
I
also
wanted
to
make
a
quick
clarification
and
correction
from
earlier
about
the
goal
of
the
bcr
being
kind
of
to
treat
in
place.
That's
not
necessarily
the
words
that
I
would
use
for
that
goal.
The
goal
really
is
to
provide
the
least
restrictive
intervention
in
service,
and
so
restrict
least
restrictive
in
keeping
them
at
their
home
or
in
that
place.
V
Actually,
those
two
goals
might
be
at
odds
with
each
other,
and
we
were
trying
to
be
minimally
restrictive,
but
it
may
really
be
very
necessary
to
resolve
someone's
crisis
to
by
moving
them
to
a
different,
safe
location.
V
I'll
start
with
that,
okay,
so
earlier
we
were
talking
about
what
a
bcr
service
means
resolving
a
call.
What
does
that
look
like
and
can
share
some
specifics
with
you
guys
and
then
also
these
guys,
who
actually
go
out
to
the
calls,
can
share
more
specifics
if
they'd
like
to
so
our
list
of
services
is
actually
longer
so
we
track
services
based
on
kind
of
people,
identify
the
responders
identifying
what
they,
what
kind
of
interventions
they
used,
but
there
are
some
main
ones
that
typically
tend
to
come
up
for
most
calls.
V
V
The
next
service
would
be
psycho
education
that
might
involve
you
know
giving
the
community
members
some
information
about
their
mental
health,
about
anything,
mental
health
adjacent
and
that
information
being
something
that
can
help
them
make
better
decisions
about
what
they
want
to
do.
Next,
the
next
one
will
be
connecting
them
to
services
and
resources,
so
that
would
be
making
appointments
or
supporting
them
and
making
appointments.
V
Figuring
out,
hey:
where
have
you
gone
before?
Have
you
gone
to
this
place?
Do
you
like
this
place?
Do
you
have
a
good
experience
here?
What
are
you
comfortable
with
doing
this
collaborative
process
of
guiding
them
and
connecting
to
services?
This
could
also
involve
transporting
them
to
that
service,
and
at
it
that's
what
we,
our
preference,
is
to
direct
them
is
to
connect
them
directly
to
services
that
we
recommend
right
then,
and
there,
if
possible,.
V
The
reality
is
that,
even
if
someone's
in
crisis
most
community
members,
all
they
have
supports
already
intact,
they
have
resources,
but
a
characteristic
of
our
brains
in
crisis
is
that
our
vision
narrows
our
our
view
of
what
is
possible,
narrows
and
so
we're
there
to
help
people
to
ask
those
questions
like
hey
last
time,
this
happened,
who
was
a
supportive
person
and
so
helping
them
connect
to
those
natural
supports
is
a
big
part
of
what
we
do
and
the
last
one
is
skills,
training
and
guidance.
V
V
That
is
a
summary
of
the
most
frequently
used
services.
A
V
All
right,
so
I
can
talk
about
some
of
the
successes
of
the
program
as
well
as
some
of
the
challenges
I
can
start
talking
about
both
of
those
in
the
context
of
the
our
primary
relationships
with
other
entities
that
we
work
with.
We
work
mostly
with
mpd
9-1-1,
dispatching
call
takers
and
ems,
so
those
are
our
most
frequent
interactions.
V
The
vast
majority
of
our
interactions
are
professional
and
collaborative,
and
while
we
have
had
a
few
issues
here
and
there,
we've
been
able
to
resolve
them
by
collaborating
on
the
management
level
or
just
having
direct
conversations
and
open
conversations
with
the
officers,
and
so
that
I
would
say,
has
been
a
great
success.
I
would
also
say
working
with
9-1-1
dispatch
or
mecc.
V
As
you
guys
know,
them
has
also
been
a
a
big
success
for
the
program.
However,
I
guess
I
would
say
that
maybe
the
success
is
mainly
theirs.
They're,
just
professionals
and
they've
managed
this
process
of
integrating
a
new
service
really
really
well,
and
we've
worked
together
great
one
of
the
other
challenges,
I
would
say
to
shift
into
challenges.
I
talk
about
our
relationship
with
ems
collaboration
is
happening.
V
We
we
are,
we
are
trying
we're
connecting.
However,
we
have
encountered
some
challenges
with
understanding,
each
other's
roles
and
responsibilities.
The
primary
area
would
be
would
involve
the
issue
of
transportation
holds
that
has
come
up
and
then
also
there's.
V
Some
of
the
other
successes,
I
would
say
it's
been
a
really
warm
reception
from
community
members,
especially
in
those
first
few
months
when
the
community
was
getting
to
know
the
bcr,
the
we
have
our
meetings
where
we
check
in
to
see
how
everything's
going
and
they
come
back
and
say
man.
People
are
just
saying
how
much
they
appreciate
us
being
out.
There
appreciate
what
we're
doing
and
just
appreciate
that
this
service
is
being
provided
as
a
city
service.
V
Another
challenge
that
we've
encountered
has
been
just
it,
this
being
a
mental
health.
First
response
agency
has
been
kind
of
highlighted,
like
what's
the
next
step
in
the
process
of
getting
someone
what
they
need
with
their
mental
health.
Well,
there's
there's
resolving
the
current
destabilization
or
destabilization
or
crisis,
but
then
it's
like
well
what
next?
V
So
this
kind
of
this
program
also
highlights
like
there's,
there's
gaps
in
what's
out
there
for
for
options
for
mental
health
treatment,
and
I
think
during
the
pandemic,
it's
been
sort
of
more
so
in
my
experience
as
a
mental
health,
professional
and
there's
also
challenges
related
to
it.
Being
a
24-hour
program
like
tianka,
they
work
overnight
and
connecting
people
to
services
overnight
is
challenging,
is
limited
one
of
the
successes.
V
Another
successes
is
the
bcr
staff
really
love
doing
their
job
like
I,
I
we
have
we
meet
with
opi
and
I
will
tell
them
about
man.
These
guys
just
keep
coming
to
me
and
saying
they
love
their
job
over
and
over
again,
they
like
their
work,
and
that
has
been
really
special
to
see
to
see
them
so
excited
to
go
out
there
and
excited
to
provide
the
service
and
just
having
some
really
enthusiastic
and
professional
people
and
getting
to
bring
us
all
together.
It
was
pretty
cool.
V
Gathering
and
gathering
information
about
the
data
and
performance.
All
of
that,
that's
particularly
challenging
for
a
couple
reasons.
First
thing
being
that
when
someone
is
in
a
crisis,
I
mean
they're,
not
the
best
historians,
always
they
they
get,
and
also
getting
information
in
certain
types
of
information
might
be
inappropriate
at
the
time.
V
So
we
are
focused
more
on
just
trying
to
resolve
the
the
the
crisis
and
then
getting
certain
pieces
of
information
that
can
be
helpful,
may
or
may
not
be
appropriate
in
the
context
of
that
work
that
we're
doing
also
on
back
end,
we
have,
we
have
the
people,
have
the
ability
to
call
3-1-1
or
is
it
3-1-1?
Is
that
right,
okay,
call
3-1-1
or
go
to
the
website
and
fill
out
a
form,
however,
that
that
kind
of
narrows
our
our
sample?
V
V
C
Yeah,
thank
you,
madam
chair.
So
I
deal
with.
I
have
mental
health
in
my
family
and
I
have
a
intimate
familiarity
with
responding
to
these
things
and
how
volatile
they
can
be,
and
then
I
had
the
pleasure
of
doing
a
ride
along
with
council
member
rainville.
I
think,
like
the
first
week
that
bcr
was
out
in
the
field.
C
We
heard
amazing
responses,
even
just
within
that
first
week
from
you,
know,
rank
and
file
officers,
but
it
was
a
saturday
night
and
I
don't
think
y'all
are
even
24
7
at
that
time,
weekdays
and
a
lot
of
the
responses
or
calls
for
service
that
we
had
were
mental
health
issues,
but
it
was
also
hard
to
tell
at
that
time.
Is
it
mental
health?
Is
it
substance,
addiction?
C
I
was
just
curious,
you
know.
Is
there
special
training
of
you
know
in
these
volatile
situations?
You
don't
know
if
that
person's
bipolar
schizophrenic.
If
they're,
you
know
on
a
substance,
do
you
have
different
approaches
depending
or
is
it
just
kind
of
like
everybody's
trained
in
kind
of
to
deal
with
whatever
you
got.
P
V
So
the
and
how
that
is
managed
and
dealt
with
in
the
moment
is
very
similar
to
other
kind
of
escalation
issues
kind
of
regardless
of
what
the.
What
is
the
root
cause
right
like
the
person
could
be
bipolar.
They
could
also
be
have
schizophrenia.
V
However,
the
presentation
they're
taught
to
deal
with
or
address
the
presentation,
no
matter
what
kind
of
the
underlying
thing
is
and
the
skills
that
the
responders
are
taught-
or
I
would
say
they
already
have,
because
the
the
this
role
to
be
in
this
role
requires
a
certain
kind
of
experience
and
training
prior
to
coming
into
this
job
right.
V
So
I
would
say
most
of
the
things
that
they
learn
in
orientation
is
review,
for
them,
which
is
is
is
good,
and
it
means
that
you
know
they
all
have
this
background
of
me
of
dealing
with
a
variety
of
presentations
and
no
matter
what
that
is
yeah
exactly.
V
That's
a
great
question:
I
do
not
know
the
answer
to
that.
I
I
would
say
maybe
there
might
be
someone
else
on
this
team.
Who
is
a
bit
more
qualified
to
answer
that
question?
You
know
I'm
a
mental
health
professional,
so
I'm
like
a
relationship
person,
so
I'm
like
we're
just
we
need
to
keep
building
relationships.
S
Chair
vital,
I'm
I'm
not
even
sure
who
asked
the
question,
because
once
it
was
council.
S
Asked
everybody
looked
back
at
me,
so
I
got
thrown
off
and
councilmember
rainville,
I
think
so
to
start
off.
We
in
building
this
hennepin
county
was
at
the
table
the
entire
time
as
well.
So
just
so
for
the
record,
hennepin
county's
human
services
were
involved
as
well
as
hennepin
ems,
and
they
actually
helped
to
pick
the
vendor.
S
Canopy
who's
doing
the
work,
so
they
were
at
the
table
with
us
for
over
almost
two
years
as
part
of
the
process,
but
I
think
some
of
it
goes
back
to
some
of
the
same
struggles
that
we
had
internally
when
we
were
trying
to
communicate
this
with
mpd.
S
Who
was
at
the
table
the
whole
time
as
well,
and
some
people
had
the
misconception
that
if
they
come
into
existence,
this
means
we
get
replaced
and
and
that's
really
what
it
is,
is
that
it's
hard
to
get
through
to
some
people
that
it's
not
a
zero-sum
game
like
there's
enough
out,
there's
enough
work
for
everybody
and
what
we've
done
is
create
not
a
niche,
but
it
is
because
there's
not
many
people
doing
it.
S
A
niche
program,
that's
meeting
the
needs
of
people,
but
it's
not
necessarily
getting
in
the
way
of
what
other
people
are
doing,
but
once
you're
used
to
being
the
people
or
the
person
that
people
goes
to
for
everything.
When
somebody
else
comes
on
the
scene,
everybody
has
questions
about.
What
is
it
or
you
know,
and
that's
really
where
the
problem
lies,
and
most
of
it
is.
S
Ems
has
a
serious
issue
with
they
take
its
exception.
I
might
as
well
say
they
take
exception
to
the
fact
that
we've
designed
a
model
that
does
not
require
police,
it's
not
and
doesn't
desire
to
have
a
police
response
at
every
call,
unless
absolutely
necessary
and
they've
not
been
able
to
shake
that
as
a
part
of
their
motto,
and
they
consistently
for
lack
of
a
better
term.
Give
us
a
little
flack
around
that,
but
I
think
most
of
it
is.
S
You
could
help
us
by
having
those
conversations
at
a
higher
level,
which
we
attempted
at
one
point,
but
having
those
conversations
at
a
higher
level
more
consistently,
so
that
everybody
actually
understands
what
the
bcr
is.
What
we're
aiming
to
accomplish
and
things
like
that
and
how
we
all
fit
and
how
we
all
have
a
role
in
addressing
the
need
out
there
we're
not
getting
rid
of
their
role
because
we
exist
just
like.
We
wouldn't
expect
that
they
were
getting
rid
of
our
role
so
to
be
able
to
engage.
That
would
be
helpful.
A
Thank
you,
director
smith.
I
had
a
couple
questions.
You
want
to
come
back
up,
candace,
I'm
I'll
call
them
give
me.
V
Quiz,
to
be
honest,
I
can
I
don't
wanna,
I
don't
to.
V
A
V
You
know
absolutely
so
in
the
recruiting
process,
we
we
rent,
we,
we
were
working
hard
to
try
to
find
people
who,
first
of
all,
we'll
just
talk
about
their
personality
like
personality
matters
of
this
kind
of
responder.
To
be
honest,
we're
looking
for
people
very
flexible
people
who
are
you
know,
safety
minded,
but
also
not
like
on
the
fearful
side
right
and
we're
also
looking
for
people
who
have
a
passion
for
working
in
the
community
with
the
community.
V
So
many
of,
if
any
of
you
who
are
familiar
with
the
field
of
mental
health,
there
is
just
a
variety
of
roles
within
mental
health.
So
when
people
think
of
mental
health
professionals,
they
often
think
of
a
therapist
in
an
office
or
a
psychiatrist
in
an
office.
But
there
are
many
community-based
jobs
that
already
exist
in
mental
health,
where
mental
health
professionals
and
practitioners
go
into
people's
homes
into
people's
neighborhoods,
and
so
we
primarily
also
looked
for
people
with
that
kind
of
background,
a
professional
background
where
they've
worked
in
the
community.
V
We
also
look
for
so
the
state
statute
defines
what
a
mental
health
professional
is
and
a
mental
health
practitioner
is,
and
so
there's
a
lot
of
different
ifs,
then
or
or
whatever,
in
the
language.
So
I
won't
bore
you
with
that,
but
typically
it
just
requires
that
they
have
some
kind
of
educational
background
in
a
mental
health
or
related
field,
as
well
as
a
past
experience
working
in
with
folks
with
mental
illness
and
providing
therapeutic
treatment.
V
The
other
thing
that
the
other
thing
that
we're
looking
for
in
responders
is
basically
folks
who
are
willing
to
collaborate
with
other
first
response
agencies
and
teams.
So
moving
into
the
training,
like
I
mentioned,
is
review
for
most
of
our
professionals
and
and
practitioners,
so
focus
is
on
the
on
de-escalation.
V
Our
staff
also
learns
cpi,
which
is
crisis
prevention,
institute's,
de-escalation
and
non-violent
intervention
crisis
intervention,
so
that
involves
de-escalation
skills,
verbal
de-escalation
skills
and
worst-case
scenario:
physical
holes.
That
would
reduce
the
likelihood
that
someone
gets
hurt
a
community
member
or
a
responder.
We
have
not
had
to
use
those.
We
didn't
anticipate
that
we've
had
to
use
those.
I
need
to
use
those
much.
V
However,
they
are
trained
in
that
they
also
learn
about
substance,
use
treatment,
the
the
types
of
treatment
that
are
out
there,
the
presentations
associated
with
intoxication
the
symptoms
associated
with
substance
use
disorder.
They
also
learn
about
harm
reduction.
That
is
the
framework
from
which
our
this
program
comes
from.
We
also
focus
on
sort
of
the
philosophy
of
culturally
informed
and
person-centered
care.
V
V
A
V
A
And
then
what
about
cpr
narcan
like
do
they
have
those
trainings
as
well.
V
We
do
not
currently
have
narcan,
however,
we
do
get
cpr.
First,
aid,
aed
bloodborne
pathogens.
Yes,
thank
you.
So
much.
A
I
I
You
know
emergency
responders
are
at
the
crux
of
having
to
put
themselves
at
that
wrist,
and
it
was
really
great
to
hear
that,
though
you're
trained
up
to
use
some
of
these
more,
I
think,
abrasive
tactics
in
case
you
need
to
you
haven't,
had
to
utilize
them,
but
very
interested,
also
in
in
some
of
the
safety
conditions
that
your
staff
is
feeling
it's
really
beautiful
to
hear,
especially
at
the
city
enterprise,
where
we're
often
getting
feedback
as
council
members,
that
our
staff
don't
feel
respected
in
the
workplace
and
also
there's
a
distrust
by
the
public
of
our
enterprise
and
staff.
I
That
creates
this
friction
that
we
actually
have
a
department.
That's
delivering
work
on
that
department,
but
a
program,
a
pilot,
that's
delivering
work
where
is
being
positively
received
and
our
staff
are
excited
to
go
and
do
the
work
so
in
those
conditions,
would
love
to
know
ways
in
which
you're
also
managing
the
well-being
of
your
staff
as
you're.
So
we
can
have
longevity
in
this
in
terms
of
retention.
For
you
all,
this.
V
Is
such
a
great
question,
our
management
management
team
talks
about
this
pretty
much
constantly
and
we
talked
with
the
opi
about
it,
and
we've
just
been
having
conversations
about
like
what
more
do
they
need.
We
recently
also
sent
out
a
survey
to
our
staff
trying
to
figure
out
what's
working
when
it
comes
to
your
wellness.
What
is
the
company
doing
well
and
then
also,
what
more
could
you
use
from
us
getting
examples
or
sorry
inviting
people
to
share
what
they'd
like,
and
also
giving
examples
of
things
that
we
could
offer
further?
V
So
this
is
something
we
really
keep
a
pulse
on,
so
I
I
I
sort
of
heard
two
questions
in
a
way
they're
sort
of
like
what
does
safety
look
like?
What
are
we
thinking
about
and
what
does
safety
look
like
in
the
field
and
in
our
training?
But
then
also,
what
are
we
doing
for
wellness
too,
which
are
in
a
way
to
two
separate
things?
So
one
of
the
main
things
is,
we
have
weekly
sessions
to
debrief
and
review.
V
We
have
time
set
aside
after
every
shift
to
debrief
and
talk
about
what
they've
experienced
in
the
field.
One
of
the
really
one
of
the
things
we
know
that's
super
helpful
for
people
who
do
this
work
is
opportunities
to
debrief
and
also
opportunities
to
sit
down
with
their
supervisors
or
their
leads
to
get
support
in
situations
where
there
was
a
struggle
or
when
they
had
a
tough
call.
V
We
also
really
emphasized
people
taking
their
time
in
taking
each
call
when
I-
and
so
when
I
say
taking
their
time,
I
mean
like
okay,
if
I
just
had
a
really
really
rough
call,
I'm
not
gonna
just
jump
right
into
another
one:
we're
gonna
breathe
for
a
minute,
we're
gonna,
take
a
second
we're.
Gonna
have
a
quick
conversation.
If
we
need
to
the
reason,
why
is
we?
We
cannot
have
a
responder
going
into
a
call
in
flight
or
fight,
and
that
is
extremely
important
to
us.
V
We
can't
even
really
we
don't
want
people
functioning
on
that
high,
like
alert
level
going
and
working
with
community,
and
that
is
extremely
important
to
us.
So
we
talk
with
them
and
offer
them
opportunities
for
sort
of
managing
their
own
self-care
as
they're
taking
calls
even
during
the
shift-
and
you
know
at
the
beginning,
we
had
concerns
about
like.
Is
this
time
efficient
whatever
and
are
people
are
quite
quite
efficient
in
that
sense
like
where
they'll
take
a
call
as
soon
as
they
can.
V
However,
we
are
constantly
trying
to
slow
them
down
and
say:
hey
guys,
we
know
you're
enthusiastic,
but
you
we
need
lunch.
You
need
to
have
longevity
in
this
role
and
the
community
needs
good
services
and
you
can't
go
out
there
and
bam
bam
and
provide
good
service
if
we're
not
caring
for
ourselves.
V
Wellness
also
looks
like,
and
internal
wellness
initiatives,
we've
been
trying
to
connect
with
our
staff
about
like
how
can
canopy
help
you
on
your
own
journey
of
wellness.
How
can
we
support
you
in
whatever
capacity
that
involves
work
in
your
workplace
and
so
starting
at
wellness
support
groups
within
within
canopy?
There's,
there's
just
a
lot
of
things
related
to
wellness.
V
Our
everybody
in
leadership
is
the
the
idea
is
to
have
people
in
leadership
who
are
wellness,
minded
safety,
it's
hard
to
actually
articulate
because
there's
so
much
that
goes
into
safety.
It's
like
literally
everything
we
choose
to
do
is
safety
minded,
so
I'm
trying
to
think
of
which
would
be
the
most
relevant
to
talk
about.
I
would
say
the
model
that
we
chose
cpi
for
our
de-escalation
skills.
V
The
emphasis
is
on
the
wellness
of
the
person
that
you're
interacting
with,
but
also
your
the
wellness
and
safety
of
you
as
the
as
the
person
who
is
providing
services,
but
also
it
involves
this
piece
of.
When
do
we
need
to
just
back
up
and
walk
away
right
and,
I
think,
even
the
voluntary
model.
This
is
a
voluntary
program.
No
one
has
to
talk
to
us
if
they
don't
want
to.
I
Yeah,
thank
you
oh
and
just
a
quick
follow-up
question
too,
and
this
is
probably
to
brian
or
gina
just
thinking
of
like
overall
niches
that
we've
talked
about
if
you're
seeing
the
date
of
my
supports.
I
know
a
constituent
of
mine
reached
out.
Unfortunately,
with
a
video
of
you
know.
Recently
at
parks
there's
been
dispatches
of
mpd
officers
to
deal
with
animal
control
issues,
so
if
we're
even
seeing
additional
niches
show
up,
that
might
can
also
be
redirected
from
our
response.
L
Chair
vita
and
council
member
onesie
warlabah,
excuse
me
so
the
our
team
is
well
has
started
before
a
while
back
reviewing
the
rest
of
the
pncs
to
see
where
there
are
additional
opportunities
to
design
other
alternatives
to
a
police
response,
and
so
now
that
we
are
kind
of
moving
into
the
evaluation
pieces
of
these
pilots
that
we
have
been
working
on
over
the
past
few
years.
L
We
will
be
picking
that
work
back
up
and
again
re-looking
at
and
having
conversations
talking
with,
subject
matter,
experts
community
about
what
types
of
solutions
could
be
designed
for
some
of
these
other
places
where
we
are
not
statutorily
bound
to
a
law
enforcement
response.
So
I
imagine
you
will
be
hearing
more
about
that
from
us
in
the
coming
updates
later
this
year
and
if
director
smith
wants
to
add
anything
that
I
may
not
have
good
all
right.
Thank
you.
V
H
Yeah,
I'm
going
to
keep
it
real
short.
I
I
don't
even
really
have
a
question.
I
just
wanted
to
quickly
share
a
brief
story
of
you
know
on
in
my
neighborhood.
I
had
a
situation
where
there
was,
it
was
pretty
cold
out
and
there
was
a
young
person
who
was
have
who
was
in
a
bit
of
a
crisis
and
they
ended
up
on
my
porch
and
you
know
so.
My
dog
was
kind
of
going
crazy
and
I
look
and
they
didn't.
H
I
noticed
right
away,
they
didn't
have
socks
on,
they
didn't
have
their
shoes
were
half
on.
You
know
it
was
just
like
okay,
it's
cold
out,
they
didn't
have
an
appropriate
jacket,
and
so
I
you
know
had
a
couple
of
neighbors
and
I
had
a
friend
over
and
we
started
trying
to
figure
out.
Okay.
What
are
we?
How
are
we
gonna?
What
are
we
to
do
with
this?
You
know
this
person
because
we
don't
want
to
just
leave
them
out
into
the
elements
you
know.
H
Obviously,
nobody
wanted
to
let
this
person
into
their
house,
but
I
let
them
into
my
house,
because
I
figured
I
have
no
idea
how
long
it's
going
to
take
to
help
them
resolve
whatever
issue
they're,
having
and
and
and
at
first
it
kind
of
seemed
like
a
mistake,
because
I
was
like
hey
here's
a
chair
sit
by
the
door
and
then
they
were
just
like
every
time
I
turned
around.
They
were
more
deeper
and
deeper
into
my
house,
but
then,
finally,
we
called
we
were
able
to
sort
of
specify.
H
This
was
on
a
thursday
night,
and
I
know
because
I
was
watching
peacemaker,
which
was
a
good
show
and
and
and
and
and
and
it
was
actually
a
pretty
quick
response
I
mean
for
for
two
vans
city-wide.
You
know,
thursday
evening.
It
was
a
pretty
quick
response
and
you
know
for
the
15
minutes
that
I
was
you
know,
figuring
out
who
to
call
and
then
waiting
for
a
response
I
felt
like.
H
I
was
feeling
increasingly
out
of
my
depth
right,
dealing
with
this
person,
who
was
in
crisis,
who
was
now
in
my
house
and
when,
when
when,
when,
when
the
mental
health
responders
showed
up
when
you,
when
you
know
when
the
workers
showed
up
their
ability
to
resolve
the
situation
was
just
really
incredible.
H
I
had
had
some
trouble
interacting
with
the
person
because
there
seemed
to
be
like
nothing,
they
said
was
really
making
any
sense,
but
then
the
mental
health
responders
came
in
and
they
were
able
to
begin
communicating
with
this
person-
and
I
was
just
I
was
just
totally
taken
away,
and
so
I
are
taken
aback
in
in
a
really
good
way.
H
So
just
wanted
to
share
that
with
you
all
to
say
that,
like
I
know
that,
when
you're
dealing
with
a
pilot
program,
you're
dealing
with
two
trucks,
you're
dealing
with
or
two
vans,
you've
got
a
city-wide,
a
city
that
you're
trying
to
respond
to
9-1-1
is
trying
to
figure
out
how
to
classify
these
calls
in
a
really
specific
way
and
you're
gonna
have
hiccups
or
or
delays
or
or
all
those
all
those
bugs
are
gonna
happen.
H
But
I
just
wanted
to
offer
this
story.
A
personal
story
of
when
of
of
when
the
system
was
was,
was
really
in
action.
H
It
had
a
tremendous
effect
on
this
person
and
a
tremendous
effect
on
me,
because
I
got
to
go
back
to
watching,
peacemaker
and
and
and
and
the
professionalism
of
your
team
was
just
something
to
behold.
So
thank
you
so
much
and
I
I
definitely
want
to
hear
directly
from
your
from
your
team.
V
Thank
you.
Thank
you.
That's
one,
one
of
the
things
that
I
the
last
thing
I
wanted
to
highlight,
as
a
success
of
the
program,
is
just
the
individual
stories
of
sort
of
impact,
positive
impact
which
I'm
going
to
call
up
tianka
one
of
our
responders
to
share
with
you
all.
W
See
if
I
can
get
this
right,
chair
of
utah
vice
chair
pain
committee
members
boom,
you
got
it,
I'm
tianka
little,
I'm
one
of
the
overnight
responders
and
I'm
just
excited
to
just
be
able
to
serve
the
city.
I
did
grow
up
in
minneapolis
and
so
just
to
see
a
pilot
program
like
this
take
off.
Is
it's
exciting?
It's
humbling
and
I'm
here
to
serve.
W
So
I
think
for
the
most
part,
one
of
the
most
rewarding
parts
of
being
a
responder
is
kind
of
like
you
were
saying:
councilman
ellison,
it's
being
able
to
come
to
the
scene
and
have
a
recipient
like
just
totally,
not
trust
who
we
are
and
and
be
like.
W
You
know,
I
don't
want
you
here
and
blah
blah
blah
and
we're
just
kind
of
like
yep
and
we're
validating
and
we're
just
building
that
rapport
and
then
just
kind
of
slowly
see
that
wall
start
to
fall
and
then
we're
able
to
to
support
them
and
either
connect
them
to
services
that
they
never
knew
existed
or
just
remind
them
to
follow
up
with
maybe
providers
that
they
already
have.
So
that's
the
highlight
of
being
a
responder
candace
did
mention
one
of
the
struggles
or
most
frustrating
part
for
me
being
an
overnight
staff.
W
A
lot
of
providers
or
organizations
are
closed
during
my
shift,
and
so
being
able
to
just
you
know,
show
up
like
at
a
place
like
1800
chicago
who
may
not
be
accepting
people
on
the
overnight
or
someone
who
calls
it
5am.
Looking
for
shelter
and
shelters,
stop
accepting
people
like
1am,
it's
it
really
comes
down
to
just
planning.
Sometimes
you
know
we
just
have
to
give
them
blankets.
W
I
do
love
that
kind
of
street
outreach
aspect
of
us
too,
because
we
we
have
blankets,
we
have
snacks,
we
have
water,
we
have
emergency
blankets,
we
have
gloves
hats,
and
so,
if
we
can't
get
someone
into
shelter,
we're
like
here
get
some
blankets
stay
warm
and
we
can
say
at
this
time
of
the
hour.
This
place
opens
go
here.
You
know,
and
things
like
that
so
but
one
of
one
one
particular,
I
think
success.
W
I
think
any
any
engagement
is
a
success
because,
as
a
mental
health
practice
practitioner
we're
seed
planters,
so
even
if
we
can't
get
someone
to
agree
to
services,
I
think
just
that
engagement
of
planting
a
seed
is
highly
important.
So
but
one
success
that
kind
of
reminded
me
of
council
member
palmisano,
when
you
were
asking
about
like
helping
people
in
place,
we
have
a
recipient
who
is
a
repeat
caller
and
I'm
pretty
sure.
If
I'm
not
mistaken,
every
team
has
engaged
with
him.
W
He
mostly
calls
on
the
overnights,
because
he
sleeps
during
the
day
is
what
he
told
us,
but
he
does
suffer
from
or
experiences
some
level
of
schizo
schizophrenia
and
he
has
delusions
and
so
he's
up
at
night,
extremely
paranoid
thinking.
People
are
watching
him
or
trying
to
break
into
his
apartment,
and
so
he
calls
bcr
to
literally
just
de-escalate
him,
while
at
the
same
time
not
accepting
that
it's
actually
delusions
he's
like
no.
This
is
actually
real.
W
I
just
need
y'all
to
come
to
the
scene
to
make
them
scatter,
because
when
y'all
come,
they
leave,
and
so
I
just
need
y'all
to
come,
and
so
we
stand
there.
We
may
talk
to
him
for
45
minutes
to
an
hour
just
to
de-escalate
him
and
not
really.
He
hasn't,
for
the
most
part,
he's
been
calling
since
january
hasn't
accepted
that
their
actual
delusions
and
so
we're
just
kind
of
helping
him
de-escalate
in
place.
W
He
would
usually
stand
in
the
doorway
and
talk
to
us
after
two
months
of
of
talking
to
him.
Like
one
night,
we
went
and
he
came
into
the
hallway
and
I'm
like
what
you're
in.
W
He's
usually
just
totally
afraid
he's
like
yeah
he's,
like
that's
different,
I'm
like
that's
totally
different
and
then,
like
maybe
two
weeks
ago,
he
really
started
to
decline
like
he
had
been
calling
back
to
back
like
day
shift
has
seen
him.
The
second
shift
has
seen
him.
We've
seen
him
and
we're
like
something
is
really
up
he's
really
declining,
and
so
we
went
out
to
see
him.
I
can
tell
he
just
looked
different.
W
He
looked
almost
tired,
but
still
not
accepting
at
their
delusions
and
I'm
kind
of
like
the
devil's
advocate
after
a
while
of
seeing
someone.
You
know
it's
hard
to
get
someone
to
to
go
against
what
they
believe.
So,
if
it's,
if
they
believe,
they're
real,
it's
like
yep,
you
don't
say
no,
it's
not
really
happening
you
just
kind
of
like
support
them
in
what's
going
on
and
maybe
challenge
after
a
while,
but
I'm
more
of
a
devil's
advocate.
W
So
after
a
while
you
know
I
started
started
to
challenge
him
because
we
built
rapport
and
it's
like
you
know,
I
don't
know
it
may
all
be
in
your
head.
You
know,
but
more
recently
he
had
finally
agreed
to
go
to
the
hospital,
and
this
has
been
maybe
four
months
after
seeing
him
to
be
evaluated,
and
so
you
know
we
all
celebrated,
like.
Oh.
W
Although,
like
he
told
us
he's
like
I'm
only
going
to,
you
know,
show
y'all
that
I'm
not
crazy,
I'm
like
well,
nobody
said
you
were
crazy.
We
don't
use
that
word,
but
you
know.
I
think
it
was
a
great
big
thing
to
celebrate.
So
any
other
questions.
W
P
R
Madame
vita
vice
chair
and
rest
of
the
council,
my
name
is
dean.
I
was
lucky
enough
to
get
this
position.
I'd
left
a
message
on
candace's
phone
line,
they'd
already
done
all
the
interviews
or
had
everything
lined
up,
and
I
just
wanted
information
I
live
over
north.
This
is
my
community.
This
is
minneapolis
is
a
city
I
live
in.
R
I
had
done.
I
worked
for
the
state
and
forensic
mental
health,
and
I
was
just
curious.
I'd
been
waiting
for
something
like
this
and
the
person
who
happened
to
call
me
back
happened
to
be
the
person
who
wrote
the
program,
and
here
I
am
standing
in
front
of
you
guys
it's
the
best
job.
I
could
ever
ask
for
it's
everything
that
I
thought
like
the
city
needed.
Every
city
needs
it.
It's
yeah
every
day
is,
is
a
good
day
to
go
to
work.
R
Even
I
like
tell
people
like,
I
see
everybody
on
their
worst
right
like
I
don't
nobody
calls
9-1-1,
because
they're
having
a
good
day
but
to
be
able
to
help
that
person
out
of
that
initial
is
rewarding
and-
and
I
worked
for
the
state,
so
I
worked
in
saint
peter
and
then
in
anoka,
the
regional
treatment
center.
R
I
see
people
after
they've
been
stuck
in
law
enforcement
and
after
they
already
have
that
record,
when
they
already
are
labeled
when
they're
you
know
mind
which
is
mentally
ill
and
dangerous,
which
kind
of
shuts
everything
off
for
you
forever.
It's
nice
to
be
able
to
try
to
get
that
foot
in
the
door
where
I'm
not
a
police
officer.
I'm
not
here
to
get
you
in
trouble
and
everybody
knows
that
they
know
the
minute.
I
get
there
that
I'm
just
here
to
help
you
that's
it
like.
R
Whatever
that
help
is
in
any
way
that
I
can
deliver
it.
That's
what
we're
here
for
and
to
have
the
same
response
from
the
officers
that
we
get
and
how
many
times
we're
called
for
backup
or
over
the
radio
here
constantly
we'll
be
on
a
call
and
they'll
say:
is
there
a
70s
car
available,
or
is
there
a
bcr
car
available
and
unfortunately,
as
of
right
now,
no
right,
like
it's
we're
busy
all
the
time,
but
to
know
that
they
are
recognizing
that
that
our
efforts
and
what
we're
doing
out
there
is
making
a
difference.
R
That's
the
part
that
I
think
for
me
was
the
most
surprising
like
candace,
that
I
didn't.
I
thought
I
was
gonna.
We
were
gonna,
get
a
lot
of
pushback
from
officers
and
it's
been
the
complete
opposite.
They've
been
overwhelmingly
positive
and
lightening
their
load
to
do
the
job
that
they're
supposed
to
do,
and
they
let
us
do
our
job
yeah
and
I
guess
for
the
for
me.
The
most
frustrating
is
the
explaining
to
a
family
member
that
I'm.
R
I
can't
make
him
I'm
not
going
to
put
my
hands
on
him
and
cause
trauma.
I'm
not
going
to
have
an
officer
and
to
have
to
leave
a
house
though
after
explaining
that
to
somebody
is
tough.
I
don't
like
that,
but
you
know,
if
there's
a
downside,
it's
having
a
mother
say
like
he
hasn't
slept
in
days
and
you
know
he's
delusional
and
riding
all
over
his
walls
and
it's
like
I'm.
R
So
very
sorry,
you
know
there's
nothing
we
can
do
and
if
it
was
the
other
side-
and
I
came
into
you
and
said
well,
your
roommate
said
that
you
were
acting
this
way
so
come
on.
You
know,
let's
go
it's
trauma
and
and
we're
not
willing
to
do
that
and
to
know
that
those
people
will
call
back
though,
and
consistently
and
kind
of
like
tianka
said.
Eventually
you
build
the
rapport
and
say
hey,
let's
just
go,
get
you
checked
out,
let's
make
your
mom
happy,
let's
go
I'll.
R
Take
you
right
now
to
the
hospital
you're.
You
know
giving
that
piece
of
that's
voluntary
makes
all
the
difference,
so
people
who
know
like
I'm
getting
involuntarily,
which
means,
if
you
want
me
to
pull
over
and
let
you
out
on
the
side
of
the
road,
because
you
changed
your
mind
I'll,
do
that
it's
never
happened
yet,
but
they
know
that
that's
a
possibility
for
them,
and
I
think
that
makes
a
huge
difference
to
know
that
they're
free,
like
this
is
a
choice
that
they
get
to
make
and
peacemaker
is
amazing.
L
All
right
well,
we've
had
certainly
a
full
discussion
today
and
time
together.
So
I
first
want
to
thank
candice
and
dean
and
tianka
for
sharing
your
experience
today
and
using
your
expertise
to
support
community
members
through
crisis
crises.
Your
service
is
helping
to
shape
a
more
holistic
and
supportive
public
safety
system
that
we
all
deserve.
L
We've
had
again
a
full
and
insightful
and
very
human
conversation
today
about
how
our
city
is
reimagining
public
safety
in
practice,
not
just
in
theory,
and
I
hope
that
these
examples
excite
and
empower
all
of
our
elected
officials,
city
leadership
and
community
members
to
continue
to
work
towards
a
more
dynamic
and
supportive
public
safety
system.
That's
possible.
If
we
choose
to
invest
in
it,
so
then
bringing
us
back
to
the
slide
here.
This
slide
highlights
some
key
takeaways
from
what
we
all
heard
today
from
review
of
this
early
data.
L
L
S
Chair
vital
council
members,
you
you
got
a
chance
to
see
at
least
all
of
the
internal
stakeholders.
Who've
been
a
part
of
this
work
for
almost
two
full
years,
and
so
that's
from
reg
services.
We've
had
people
in
health,
9-1-1,
3-1-1,
there's
a
person
sitting
here
today,
who
has
literally
done
all
of
the
work
for
us
around,
making
sure
that
everything
we
do
is
legal,
making
sure
that
we
check
all
of
the
regulatory
concerns.
That
may
happen-
and
I
didn't
know
he
was
going
to
be
here
today.
S
But
mr
burt
osborne
from
the
city
attorney's
office
has
been
with
us
every
step
of
the
way
from
when
we
first
got
a
staff
direction
from
council
back
in
2019
and
started
the
911
mpd
work
he's
been
there
every
step
of
the
way
and
he's
also
continued
to
offer
us
technical
assistance
around
legal
issues,
policy
issues
and
things
like
that
anytime.
S
We
need
it,
and
so
I
wanted
to
because
you
see
everybody
else
and
everybody
has
a
presentation
to
give,
but
if
it
wasn't
for
his
work
and
his
help
in
us
who
knows
where
we'd
be
in
in
getting
some
obstacles
out
the
way
and
really
understanding
what
we
could
and
couldn't
do
as
we
developed
this.
And
so
I
wanted
to
thank
bert
publicly
for
everything
that
he's
done
and
continues
to
do
for
us
and
didn't
want
him
to
go
unnoticed
and
wanted
you
all
to
know.
A
Thank
you,
director
smith.
We
do
have
some
questions
in
queue:
council,
member
ellison,.
H
You
know
I
just
wanted
to
just
you
know.
I
know
we
just
got
this
amazing
presentation
and
I
I
just
wanted
to
emphasize
that
you
know
when
we're
looking
at.
I
believe
it
was
over
1600
calls
that
we're
seeing
the
group
take
on
you
know
that
is
that
is,
that
is
with
a
pilot
program
with
two
vans,
and
so
when
I
see
you
know,
that's
a
that's
a
workload
that
the
community
that's
a
service
that
the
community
gets.
H
Those
are
calls
that
that
are
that
are
off
of
mpd's
plate
so
that
they
can
take
other
calls.
And
so,
if
you
know
I
look
at
those
numbers
for
for
the
resources
that
we've
put
in
so
far,
and
I'm
thinking
to
myself,
like
you
know,
imagine
what
this
this
could
look
like.
You
know
with
you
know,
with
some
of
the
expansion
that
we've
discussed
today,
and
so
I,
while
I
know
this
is
a
little
bit
outside
the
scope
of
what
we're
talking
about.
H
I'm
excited
to
have
that
discussion
about
expanding
this
program,
and
you
know
at
some
point
you
know
establishing,
like
the
equivalent
of
like
a
post
board,
for
what
you
guys
do
in
terms
in
terms
of
you
know
emergency
response,
because
I
think
the
work's
that
important-
and
I
don't
wanna-
see
this
work.
You
know
basically
be
relegated
to
like
this
really
cool
moment
that
we
had
as
a
city
but
instead
really
be
baked
in
and
become
become
the
status
quo.
H
So
that
was
sort
of
my
final
comments
and
thank
you,
chair.
C
I
just
wanted
to
say
that
today
was
surreal,
humbling
and
bittersweet,
because
I
was
on
brian's
team
at
the
beginning
of
this
in
2019
and
had
to
step
away
from
this
work
to
run
my
campaign,
and
here
I
am
on
this
side
of
the
the
dais
when
I
was
expecting
to
be
on
your
side
of
the
day,
and
it's
just
like
really
really
phenomenal,
to
see
how
this
work
came
to
life,
and
especially
thank
you
to
canopy
roots,
because
it
really
is
those
moments
like
on
the
street
one-on-one
and,
like
I
said,
my
brother's
bipolar.
A
Thank
you
vice
chair
payne.
I
also
want
to
just
say
thank
you
all
so
much
for
the
presentation
today.
Thank
you
for
coming
to
share
the
work
that
you're
doing
I'm
looking
forward
to
coming
out
and
doing
a
ride
along
with
someone
not
on
the
night
shift.
A
I'm
sorry,
I'm
sorry!
I
I
have
a
hard
time
staying
away
past
8
30.,
let
alone
council
member
ellison
will
come
out
with
you
overnight,
whoever
I
can
do
that.
Thank
you
all
so
very
much.
I
appreciate
it
and
I
appreciate
your
time
looking
forward
to
future
presentations
and
keeping
in
touch
with
the
work
that
you
all
are
doing.
Is
there
any
further
discussion
seeing
none?
I
will
direct
the
clerk
to
receive
and
file
the
report
and
seeing
no
further
business
before
us
without
objection.
I
will
declare
this
meeting
adjourned.