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From YouTube: March 17, 2022 Kuv Lub Nroog Minneapolis – WIXK 1590 AM
Description
Thov mus saib cov kev pab cuam nyob hauv lub Nroog Minneapolis lub chaw ua haujlwm Service Center
A
B
B
C
Thank
you
very
much.
I'm
very
excited
to
be
here,
and
I
appreciate
you
having
me
here
today.
My
name
is
muende
and
I
am
the
service
center
director
with
the
city
of
minneapolis.
B
The
first
question
is
for
you:
you
are
the
director
of
the
city's
new
service
center.
Can
you
could
you
tell
us
what
it
is.
C
Yes,
so
the
service
center,
the
city
of
minneapolis
service
center,
is
new.
We
opened
in
february
of
2021
that's
last
year
and
before
the
service
center
opened,
the
city
of
minneapolis
had
five
different
service
counters.
Where
customers,
businesses
residents,
could
go
and
get
services,
and
each
of
these
five
counters
were
in
different
locations
in
different
buildings
and
they
each
served
a
specific
purpose.
So,
like
we
had
one
for
utility
billing,
we
had
one
for
permits.
C
We
had
one
for
police
records,
we
had
one
for
business
licenses,
and
so
it
was
very
difficult
to
do
business
with
the
city,
as
you
can
see,
because
let's
say
you
are
a
new
business
owner
and
you
wanted
to
register
your
license,
get
get
your
business
licensed,
so
you
had
to
go
to
one
building
to
get
your
license
and
then,
if
you
had
a
storefront
where
you
wanted
to
put
your
business
in
and
you
needed
to
do
some
construction
work
to
it
to
update
it,
you
had
to
go
to
another
city
building
to
get
your
construction
permit.
C
If
you
wanted
to
go
pay
for
your
utility
bill
for
that
spot
for
that
shop,
you
had
to
go
yet
to
another
building
to
pay
your
bill,
and
if
you
know
there
was
some
vandalism
or
some
act
that
needed
police
presence
and
you
needed
to
get
a
police
report
you
get
had
to
go
to
another
yet
another
building,
so
it
became
very
hard
to
do
business
with
the
city
and
so
during
covet
when
people
started
working
from
home.
C
So
that
was
the
effort
that
we
worked
around,
bringing
these
five
counters
service
areas
into
one,
and
that
is
what
today
we
are
calling
the
city
of
minneapolis
service
center,
which
is
a
one-stop
shop,
a
single
location
where
you
can
do
all
those
functions
that
I
talked
about
or
you
can
apply
for
your
permit.
You
can
apply
for
your
business
license.
You
can
pay
your
water
bill
and
many
other
things.
B
One
day,
like
any
downtowns
big
cities,
cities
are
complex,
a
different,
complex
place
where
you
you
don't
everything,
looks
like
a
light
great
direction,
it's
really
difficult.
Where
is
the
new
building
located
and
when
did
it
open?
I
saw.
C
So
the
new
building
is
in
downtown
minneapolis
and
I
assure
you
it's
the
best
building
in
downtown
if
you
go
to
downtown
just
look
up
around
the
best
building
the
best
glass
building.
That
is
this
place
where
the
service
center
is
it's
a
very
beautiful
building?
If
you
have
not
visited
the
building,
I
encourage
all
of
you
to
it's
it's
very
accessible.
C
It
has
a
lot
of
features
that
would
be
of
interest
and
it's
right
next
to
city
hall,
that's
where
the
building
is
at
and
the
address
is
505
south
4th
street
and
you
know
for
more
detailed
directions.
You
can
call
311
and
they
will
provide
you
with
directions
or
you
can
visit
the
city
website
or
the
service
center
website.
C
A
lot
of
questions
that
we've
heard
about
is
if
this
parking
that
always
comes
with
you
know,
any
new
location
is
their
parking
space.
So
I
will
let
you
know
that
there
is
limited
major
street
parking
nearby,
the
building.
We
have
several
params
where
you
can
park
at
within
a
few
blocks,
or
you
can
also
walk
through
the
skyway
system.
The
building
is
connected
to
the
skyway
system.
C
So
if
it's
raining
outside
or
it's
snowing
or
you
just
don't
want
to
be
outside,
you
can
walk
through
the
skyway
system
and,
as
I
mentioned,
we
opened
february
of
last
year.
So
we've
been
open
through
the
pandemic
and
we
have
since
served
about
a
little
over
16
500
customers
in
person
who
visited
us.
B
C
There
was
a
certain
a
group
of
there
are
certain
people
who
could
not
assess
those
services
online
for
various
reasons
either
because
they
did
not
have
wi-fi
connection
or
they
did
not
have
the
equipment
to
do
that.
Or
you
know
they
were
not
able
to
cons,
go
online
and
apply
for
their
permits,
or
maybe
sometimes
their
websites
were
not
working.
C
So
it
became
clear
that
we
needed
to
be
open,
providing
services,
but
we
needed
to
be
providing
those
services
where
making
sure
that
our
customers
and
our
staff
are
safe,
though
we
were
in
a
pandemic
because
there's
really
nowhere
else
where
the
customers
can
go
and
residents
or
businesses
can
go
and
get
a
construction
permit.
It
has
to
be
us
there's
nowhere
else.
They
can
go
to
apply
for
what
to
pay
for
their
water
permit
for
their
water
meter.
C
It
has
to
be
us,
so
we
had
to
make
sure
that
we
are
being
accessible
to
everybody
and
not
making
it
hard
for
anyone
to
get
our
city
services,
so
we
did
open.
We
followed
the
covid
protocols
very
closely
and
the
city
had
was
following
the
cdc
protocols
too.
C
We
were
able
to
provide
hand
sanitizers
and
that's
how
we
were
able
to
serve
the
number
that
we
serve
over
16
500
people
and
we've
been
open
since
then,
as
of
this
week,
this
monday,
actually
now
we're
even
more
open.
Now
everybody
is
at
the
at
the
service
center.
If
you're
coming
in
for
services,
you
will
not
be
connected
to
somebody
virtually
while
at
the
service
center.
If
you
need
a
subject
matter
expert
as
from
monday,
they
are
all
there.
C
So,
if
you're,
coming
in
with
your
plans,
if
you
want
to
cons,
do
a
construction,
if
you
want
to
do
repairs
to
your
add
a
patio
to
your
home,
you
can
bring
your
plan
with
you
to
the
service
center
and
we
have
our
plan
reviewers
on
site,
where
they'll
be
able
to
help
you
in
person.
So
we
are
even
more
open,
as
from
this
week,.
D
D
D
B
C
B
Totally
or
not,
you
know
never
been
there
before
once
they
get
once
they
park
their
car
and
they
arrive
at
the
building.
How
would
they
find
the
service
center
inside?
Obviously,
the
center
has
many
floors.
10
floors
explain
how
people
can
find
their
locations.
C
Yes,
so
the
service
center,
the
building,
has
10
floors
and
the
service
center
is
on
the
second
floor.
So
when
you
get
into
the
main
building,
there
are
two
ways
of
getting
up
to
the
service
center.
Once
you
get
in
at
the
main,
the
main
entrance
you'll
you
get
to
the
information
desk
and
there's
someone
sitting
usually
sitting
at
the
info
desk.
You
can
ask
them
where
the
service
center
is,
or
you
can
just
use
the
signage
to
go
up
to
the
service
center,
so
you
can
either
use.
C
We
have
a
large
staircase,
beautiful
staircase
that
goes
up
to
the
service
center
on
the
left
side
of
the
building,
or
you
can
take
the
elevators
on
the
right
side
of
the
building
to
come
up
to
second
floor.
A
little
tip
that
I'll
give
you
is
that
part
of
our
signage
for
the
service
center
is
a
bright
yellow.
So
I'll
say
that
if
you
follow
the
bright
yellow
like
this
yellow
here,
it's
this
bright,
yellow!
C
B
One
day,
one
of
the
things
that
I
was
looking
for
when
I
was
at
the
service
center
was
some
was
asian
food.
So
two
questions,
two
pieces
and
one
same
questions
for
you.
Do
you.
A
B
Interpreter
who
could
speak
hmong
and
are
there
asian
food
in
the
in
the
lobby
area
where
people
if
they
wanted
some
asian
food,
are
those
items
available?
The
interpreters
available
in
asian
food
available.
C
So
well,
first,
unfortunately,
we
don't
have
asian
food
in
the
lobby,
but
that's
a
good
idea,
maybe
something
we
can
think
about.
But
we
do
have
you
remember
the
staircase
that
I
talked
about
on
the
skyway.
We
have
a
cafe
there
that
has
starbucks
coffee
and
a
few
sandwiches
that
you
know
you
could
enjoy.
But
I
think
the
idea
of
asian
food
is
really
good,
michael,
so
we'll
think
about
that.
But
with
respect
to
hmong
translation,
we
do
have
that.
C
C
We
embrace
different
cultures,
which
is
very
personal
to
me,
because
I
am
a
first
generation
immigrant
from
east
africa
and
we
also
embrace
accessibility,
and
you
know
no
matter
what
language
you
speak.
We
have
covered
you.
We
have
in
translation
services
at
the
service
center.
So,
yes,
we
do
have
hmong
translation
and
we
have
it
in
two
ways:
when
you
walk
up
to
through
the
at
the
information
desk,
we
have
kiosks
and
also
upstairs
at
the
service
center
itself.
C
We
have
kiosks
and
in
this
kiosks,
that
is
where
you
go
in
and
get
your
ticket.
You
know
like
how
you
go
to
other
service
centers
and
you
get
a
ticket
and
then
once
you're,
you're
being
your
turn
comes
up.
You
hear
now
surveying
t001
that
ticket
you
get
it
from
one
of
those
kiosks.
When
you
go
to
those
kiosks,
they
are
translated.
C
Our
services
are
translated
as
you're
trying
to
figure
out
what
service
you're
coming
from
for
you
can
either
we
have
somali,
we
have
hmong,
we
have
spanish
and
then
english
in
those
kiosks,
but
then,
when
you
additionally
go
up
to
the
agent,
they
can
connect
you
with
any
other
language,
including
the
four
that
I've
talked
about.
We
also
have
translation
services
and
we
also
provide
sign
language
translation
too.
So
it
does
it
if
you're
a
hmong
speaker
and
you
need
transl
sign
language.
C
We
can
also
provide
that
we
have
private
rooms
where
you
can
go
in
and
you
can
get
a
translator
either
on
video
or
if
you
make
an
appointment,
then
you
can
have
them
in
person.
So,
yes,
we
do
have
translation
services.
It's
very
personal
to
me.
It's
very
personal
to
the
city
as
part
of
the
city
values.
D
B
C
Yes,
so,
as
I
mentioned,
we
opened
the
service
center
a
year
ago
and
we
consolidated
five
service
counters
that
were
operating
at
the
city
at
the
time.
So
those
are
the
services
that
were
being
provided
and
those
counters
are
what
we
have
started
with
with
the
consolidation
and
we
have
an
opportunity
to
grow
as
we
bring
in
more
services
that
are
being
provided
at
the
city
and
putting
them
in
this
one-stop
shop.
So
currently,
the
services
that
we
have
at
the
service
are
being
offered
at
the
service
center.
C
Are
you
can
come
in
and
pay
your
utility
bill,
so
your
water
meter
per
services
for
any
water
meter
services
that
you
need
like,
for
example,
if
you're
moving
and
you
need
to
move
or
transfer
your
utility
bill
service
from
one
location
to
another
or
from
one
person
to
another
that
is
done
at
the
service
center.
You
can
also
come
in
to
apply
or
renew
a
business
license,
a
rental
license
or
any
trade
license.
C
So
if
you're
starting
a
business,
a
food
truck
business,
a
taxi
business,
that
is
where
you
come
in-
to
apply
for
a
license
and
we
take
the
picture
there
so
that
you
know
you
can
have
for
some
of
the
licenses.
You
need
a
a
a
lice,
a
card
like
a
picture
license,
so
we
take
those
there.
You
can
also
come
into
a
renew
apply
for
new
or
renew
permits
like
if
you're
constructing
doing
a
construction.
C
So
we
do
we
review
the
plans
you
can
come
in
and
we
can
a
plan.
A
planner
will
review
your
plan
for
construction
code
or
even
for
zoning
codes.
That
is
done
at
the
service
center
and,
as
I
mentioned,
we
also
do
the
police
department
records.
So
if
you
need
an
accident
report,
if
you
need
a
personal
injury
report
or
just
a
personal
data
report,
all
those
police
department
records
are
at
the
service
center
and
you
can
come
and
get
them
from
there.
D
B
One
day,
there's
a
there's,
a
lot
of
thoughts
that
was
put
into
the
making
of
the
new
buildings
and
the
second
floor
service
centers
accessible
to
everyone.
You
tell
us
about
what
was
done.
What
was
done
that
is
inspiring,
that
is
culturally.
You
know
people
feel
culturally
welcome,
feel
comfortable.
What
was
specifically
done
to
put
the
center
for
service
center
together.
C
Yes,
I
love
talking
about
this
because
it
it's
very
personal
to
me
and
we
did.
There
was
a
lot
of
thought
that
was
put
into
the
planning
not
just
for
the
service
center,
for
the
building
as
a
whole
to
make
sure
that
we
we
embodied
the
city's
values
of
embracing
equity,
inclusion
and
diversity,
and,
as
I
mentioned,
that
whole
piece
about
translation
services,
making
sure
that
all
cultures
are
welcome
was
a
big
part
of
it.
C
The
other
big
part
of
it
was,
with
with
respect
to
accessibility
and
inclusivity,
is
making
sure
that
you
know.
Even
we
have
provisions
for
those
people
who
are
blind
or
living
with
with
a
vision
impairment,
and
they
they
can.
They
can
come
in
and
with
those
kiosks
that
I
talked
about
where
people
can
select
the
service
you're
coming
in
for
and
they
have
translation
on
those
kiosks.
C
Those
kiosks
are
also
very
accessible
for
people
who
are
blind
because
they
have
braille
fitted
on
them
and
they
can
actually
navigate
those
kiosks
with
just
a
a
pair
of
headphones
like
they
would
at
the
atm
bank
and
we've
translated
all
those
services
again
in
braille.
C
In
the
four
languages
for
for
people
who
are
blind,
so
that
was
very
critical
and
I
don't
think
there's
any
other
government
entity
around
that
does
that
the
banks
have
that
in
the
atm.
So
we
we
have
that
at
the
service
center,
so
to
create
independence
so
that
they
can
also
navigate
our
services
independently.
C
C
It
has
a
lot
of
yellow,
but
it's
an
open
space
that
is
meant
really
for
the
public,
and
we
have
all
these
conference
rooms
and
private
rooms
where,
if
you've
come
in
and
you
need
a
place
that
is
quiet,
maybe
you've
come
in
with
with
your
child
or
you
yourself
need
a
place
that
is
quiet
because
a
place
can
sometimes
get
crowded
and
loud.
We
have
provided
a
sensory
room
where
it's
a
space.
C
Where
visitors,
you
know,
parents
or
children
can
take
a
break
and
stay
calm,
and
you
know
it's
really
designed
for
those
on
the
autism
spectrum
or
those
with
sensory
processing,
differences
and
people
with
other
disabilities,
and
you
know
if
you
need
a
calm
space
and
to
self-regulate.
That
is
a
good
space
for
you.
I
talked
to
briefly
about
private
rooms
for
for
sign
language,
so
we
have
those
and
they're
fitted
with
technology
high-end
technology,
where
we
can
provide
translation
services
in
person
or
even
virtually.
C
We
have
also
a
couple
of
other
things,
so
we
we,
our
counters,
have
different
heights
whereby
we
have
the
standard
height.
If
you
know
you
come
in
there
and
you're
standing,
then
it's
the
standard
height
by
ada
standards,
but
our
counters
also
drop
to
a
different
lower
height
to
accommodate
anyone
who
is
on
a
wheelchair
so
that
they
can
be
comfortable
as
we
are
providing
services
to
them.
C
We
also
have
a
lot
of
entryways
that
you
know.
For
wheelchair.
We
have
actually
one
dedicated
elevator
bank
for
wheelchairs.
Anyone
who's
in
a
wheelchair
can
use
that,
instead
of
going
to
get
crowded
in
the
other
elevate,
the
main
elevator
bank
with
everybody
else.
So
we
have
a
special
one
that
they
can
use,
and
this
one
just
comes
specifically
to
the
service
center,
because
that's
a
public
space
and
they
can
also
use
it
to
go
downstairs.
D
D
D
B
Thank
you
so
much.
Thank
you
so
much
for
sharing
this
very
important
information
with
our
community
and
I'm
pretty
sure
that
a
lot
of
the
folks
on
on
air
listening
to
us
would
definitely
want
to
come
down
there
for
their
services,
especially
the
one-stop
shop.
I
think
that
is
very
important.
Great
folks
who
don't
don't
have
the
language
skills,
don't
know
where
to
go
from
one
department,
one
one
side
of
the
city
to
another
side
and
there's
a
lot
of
there's
a
lot
of
one-way
street
and
their
parking
challenge.
B
So
thank
you
so
much
for
coming
on
coming
out
on
air
and
share
this
very
important.
I
hope
that
in
the
near
future,
your
consideration
to
include
some
asian
food
because,
like
I
would
tell
my
colleagues
we're
going
to
have
meeting
there
every
other
weeks
during
lunch
time
and
take
the
bus
down
there
if
they
would
come
from
north
minneapolis.
B
And
for
them
to
get
some
food,
I
think
that
that
is
good.
If
we
make
some,
you
know
multicultural
foods
available
for
people.
C
That's
a
really
good
idea.
I
like
that.
I
like
that,
and
you
know
the
space
was-
was
really
created
to
be
welcoming
and
to
everybody
and
honestly
we
do
welcome
all
visitors
or
residents
and
business
owners,
even
those
of
you
who
do
not
live
in
minneapolis
and
are
considering
moving
into
minneapolis
to
live
or
to
do
business.
You
are
very
much
welcome
to
the
minneapolis
service
center
and
we
are
new,
so
we
are
really
looking
for.
C
Let
us
know
how
we
can
best
help
you
if
we
do
not
meet
your
standard,
if
there's
something
that
you
see
that
we
could
improve,
please
let
us
know
you
can
stop
by
and
ask
for
me
at
the
service
center
or
you
can
get
in
touch
with
michael
and
you
know,
ncr
is
a
good
partner
and
we'll
get
the
information,
but
we're
looking
for
feedback.
Okay,
asking
for
your
feedback,
any
areas
that
we
need
to
improve.
Please
let
us
know,
but
you're,
very
much
welcome.