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From YouTube: Reimagining Public Safety – All About 311
Description
Meet Piovanni, a 311 customer service agent. 311 is the front desk for the City, now available to help you with non-emergency police reports.
#IAMMPLS
More information can be found here: https://bit.ly/3pnZRsB
A
Hi,
my
name
is
piovanni
and
I'm
a
minneapolis
3-1-1
agent.
I
was
actually
born
on
the
tyndale
air
force
base
in
panama
city
florida.
I
lived
a
few
places
in
minnesota,
but
my
favorite
place
to
live
is
minneapolis
growing
up
and
then
being
able
to
give
back
to
the
community
that
I
grew
up
in
has
just
been
a
pleasure.
Minneapolis
311
is
the
front
desk
for
city
services
of
minneapolis.
A
We
take
calls
for
non-emergency
city
services
like
animal
control,
solid
waste,
recycling,
utility
billing
and
more
minneapolis
3-1-1
agents
are
civilians
who
prioritize
building
trust
and
transparency
with
our
community.
When
you
call
minneapolis
3-1-1
to
file
a
non-emergency
police
report,
indianapolis
3-1-1
agent
will
answer
the
phone
and
then
go
through
some
verifying
questions
with
you
once
we're
past
the
verifying
questions
we'll
submit
the
report
for
review,
and
then
you
should
receive
your
official
report
after
that.